Documentation Leadership & Technical Writing Manager Jobs

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Insurance Brokers Association of Canada Derrick A. Derrick A. Director @ IBAC | Executive MBA, BPHE | Nonprofit Leadership That Builds Better Workplaces | Partnerships That Turn Ideas into Action About IBACThe Insurance Brokers Association of Canada (IBAC) is the national association representing provincial and territorial insurance broker associations across Canada. IBAC supports insurance brokers through advocacy, public awareness, and nationally recognized professional development programs.The RoleIBAC is seeking an Instructional Design Specialist to design and deliver high‑quality education and professional development content in support of our national programs, including the Canadian Accredited Insurance Broker (CAIB) designation and Fundamentals of Insurance (FOI).This is a hands-on role focused on building and maintaining engaging, accessible learning experiences across digital and print formats, working closely with subject‑matter experts, internal teams, and member associations in a federated national model.Key ResponsibilitiesDesign and develop adult learning content, assessments, and learning activities for national professional development programsBuild and maintain courses and learning materials in Articulate Rise and D2L BrightspaceDevelop supporting resources such as digital and print textbooks, study guides, and learner supportsApply instructional design best practices to ensure content is engaging, accessible, and effectiveCollaborate with subject‑matter experts and stakeholders to refine and validate course contentSupport program updates, modernization efforts, and quality assurance processesDesign content that reflects accessibility and inclusive‑design principles, supporting diverse learner needsRequired Skills & ExperiencePost‑secondary education in education, learning & development, or a related field3-5 years’ experience in instructional design, learning design, or curriculum developmentDemonstrated experience designing adult learning content across digital and print formatsExperience developing learning content using Articulate Rise or similar authoring toolsExperience working in D2L Brightspace or other learning management systems (LMS) Strong collaboration skills and comfort working with multiple stakeholdersExperience supporting professional, credentialed, or regulated education programs is an assetWhy Join IBACContribute to nationally recognized education programs for insurance brokers across CanadaWork in a mission‑driven organization at the intersection of education, professionalism, and public trustPlay a meaningful role in modernizing and strengthening broker education nationwideJoin a collaborative, supportive team in a hybrid work environmentAccessibility & Inclusive WorkplaceIBAC is committed to an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available at all stages of the recruitment process upon request. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Insurance

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunityWho We're Looking ForReporting to the Senior Manager, Digital Content, you will collaborate with marketing, product, UX, and digital analytics teams to produce user-centered content for customer-facing and internal digital platforms (websites and mobile applications). From concept to execution, your work will ensure that every piece of content reflects the Rogers brand, supports customer journeys, and achieves measurable outcomes. If you are a creative problem-solver with a passion for storytelling and an eye for detail, this role is for you.Location We are open to hire for our Calgary, Edmonton, Vancouver, Winnipeg, Montreal, Fredericton, Moncton, Halifax, Brampton or Toronto location.What You'll DoContent Strategy & DesignCraft and implement engaging, user-first digital content that aligns with Rogers’ business objectives and brand guidelines.Design and produce content for a variety of platforms, including websites, mobile apps, chatbots and internal applications.Collaborate with cross-functional teams (marketing, UX, product, analytics) to develop content that supports user journeys and enhances customer experiences.Grow the Digital Content practice through the development of guidelines, libraries and content patterns.Content Creation & Optimization Write, edit, and optimize content for clarity, consistency, and accessibility. Ensure all content is SEO-friendly, accessible (AODA-compliant), and aligned with UX best practices.Support personalization efforts by working with the Personalization and Optimization team to create content variations for A/B testing, multivariate testing, and content experiments.Use analytics insights and data-driven recommendations to continuously improve content relevance, engagement, and conversion ratesProject Management & CollaborationManage content production timelines, ensuring content is delivered on time and to a high standard of quality.Coordinate with external partners, including design agencies and freelancers, to scale content production as needed.Maintain content calendars and schedules to ensure timely delivery for digital campaigns, product launches, and ongoing updates.Performance Analysis & ReportingUse tools like Google Analytics, Adobe Analytics, and content management system (CMS) dashboards to track content performance and engagement.Create performance reports and present actionable insights to stakeholders, offering recommendations for content improvements.Innovation & Continuous ImprovementStay up to date on digital content trends, emerging platforms, and industry best practices.Test new content formats, interactive experiences, and visual storytelling methods to ensure Rogers’ content remains fresh, relevant, and impactful.What You BringProficiency in content management systems (CMS) and work management tools (Jira, Trello, Asana, etc.).Hands-on experience with analytics tools (Google Analytics, Adobe Analytics) to measure and optimize content performance.Experience with design software (Adobe Creative Suite, Figma, or similar) to collaborate with UX designers on visual content development.Bachelor’s degree in Marketing, Communications, Journalism, Design, or a related field.2+ years of experience as a digital content designer, content strategist, UX writer, or similar role.Retail & Telecommunications Expertise Experience in the retail and telecommunications industry is an asset, with an understanding of eCommerce and service journey analytics considered a bonus.Proven ability to create content that is clear, engaging, and on-brand across multiple digital platforms.Knowledge of SEO best practices and accessibility standards (AODA compliance).Strong writing, editing, and communication skills with a passion for delivering excellent user experiences.Ability to manage multiple projects with tight deadlines in a fast-paced, dynamic environment.A creative mindset with a problem-solving approach to content design.Strong interpersonal skills with the ability to build relationships and collaborate with cross-functional teams.Attention to detail and a commitment to continuous improvement.What’s in it for you?We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, includingCompetitive salary & annual bonusCompetitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.Paid time off for volunteeringCompany matching contributions to charities you supportGrowth & Development OpportunitiesMy Path self-driven career development programRogers First priority in applying to internal roles of interestWellness ProgramsHomewood employee & family assistance programCognitive Behavioural Therapy (CBT) & Virtual therapy sessionsLow or no-cost fitness membership.Our commitment to the environment and diversityWork for an organization committed to environmental protectionStrong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.Schedule Full timeShift DayLength of Contract Not Applicable (Regular Position)Work Location 1 Mount Pleasant (083), Toronto, ONTravel Requirements Up to 10%Background Check(s) Required Criminal Record and Credit CheckPosting Category/Function Technology & Information TechnologyRequisition ID 291929To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.Posting Notes Technology Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Broadcast Media Production and Distribution, Book and Periodical Publishing, and Telecommunications

S'more About The RoleAs a Staff AI Content Designer on our team at HelloFresh, you’ll be instrumental in building the next generation of HelloFresh experiences — from how customers discover us, to how they personalize their plans, manage their subscriptions, and fall in love with cooking. You'll shape the language, logic, and voice of these experiences at a pivotal moment in how HelloFresh shows up for its customers.This isn't a chatbot role. But it does require someone who understands how people converse with intelligent systems: how tone shifts in an exchange, how questions get asked and answered, how a response can feel natural or robotic depending on a single word choice. Great content design in an AI-powered product environment demands both strategic systems thinking and genuine editorial craft. If you care deeply about the difference between good and great, and you can articulate why, this role is for you.Lettuce Share What This Role Will Be Responsible ForDesign end-to-end consumer experiences: Own content strategy, narrative flow, and interaction logic across any part of our full customer journey (discovery, personalization, shopping, subscription management, activation, and conversion funnels). Maintain accountability for the full experience and hold a high bar for quality at every stage.Leverage an AI-native workflow: Active usage of AI as a core part of your daily workflow includes synthesizing user insights, accelerating discovery, building rapid interactive prototypes (using tools like Claude Code, Gemini, or Figma AI), and closing the gap between design and implementation.Lead content for AI-powered surfaces: Partner with Product, Design and Engineering to design adaptive, dynamic content experiences where copy responds intelligently to context, behavior, and customer signals rather than living on static screens.Design for conversation and interaction: Bring an understanding of how customers converse with intelligent systems to bear on product decisions, shaping response patterns, interaction flows, and the rhythm of exchanges so they feel natural rather than mechanical.Raise the quality bar: Serve as the authority in the room on copy precision, tone, and interaction clarity. Define what great looks like, provide substantive critique that raises the team's work, and build shared language for evaluating design and content decisions across the organization.Drive experimentation and optimization: Collaborate on A/B testing, use data to inform design and content decisions, and build feedback loops that continuously improve the customer experience.Build content systems that scale: Develop frameworks, modular content patterns, and governance models that help the broader team move faster without sacrificing quality or consistency.Champion voice and standards: Serve as the authority on how HelloFresh speaks to customers, evolving our tone of voice guidelines to account for new interaction models including conversational and AI-generated content.Collaborate cross-functionally: Work closely with UX Research, Product, Design, Engineering, and Data to ground content decisions in customer insight and ship experiences that convert and retain.Support multi-brand execution: Adapt content for HelloFresh's family of brands, ensuring each speaks authentically to its distinct audience.Sound a-peeling? Here's what we're looking for7+ years of experience in content design, UX writing, conversation design, or a closely related fieldA portfolio that demonstrates not just strong output but a clear point of view. You can walk through your decisions, defend your choices, and show how your work raised the bar for the people around youExperience designing for dynamic or personalized digital products; familiarity with AI-powered surfaces, recommendation systems, conversational flows, or adaptive content is a strong plusAn editorial sensibility that goes beyond execution. You know the difference between competent and exceptional, and you can put it into wordsProven ability to think in systems: zooming out to define the framework and zooming in to sweat the microcopyProven ability to influence product direction rather than just execute on it. You've shaped roadmaps, not just shipped copyComfort in experimentation-driven environments where you design for a hypothesis and learn from resultsExperience in subscription, e-commerce, or growth-stage consumer products is a plusFluency in English; proficiency in Figma and AI tools like Claude or Gemini, and familiarity with agile ways of workingLet’s cut to the cheese, this is why you'll love it hereBox Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!RRSP Matching - Competitive RRSP matching program offeredVacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. Family Benefits - A parental leave top-up program for expectant parents.Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D teamWork Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!Flexible Hybrid ApproachAt HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.This is a posting for an existing vacancy. We are actively seeking to fill this position.Toronto, ON Pay Range$116,130—$160,000 CAD Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Consumer Services

Location: Markham, OntarioJob DescriptionPosition: Communications Operations & Content Design SpecialistType: Full-Time | PermanentLocation: Markham, ONReports to: Senior Manager, Corporate CommunicationsAbout UsPet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.Job SummaryThe Communications Operations & Content Design Specialist supports the quality, clarity, and consistency of Head Office-to-field communications through communication review, content organization, and communications platform administration. Working closely with cross-functional partners, Information Technology, vendors, and the Communications team, this role helps ensure store-facing communications are accurate, easy to understand, and aligned with established communication standards.Through content review, communication standards, platform administration, and process improvements, the Specialist helps ensure information is delivered effectively across dashboards, communications platforms, and digital content experiences. The role assists content owners by identifying opportunities to improve clarity, completeness, and usability while helping prepare communications for successful field execution.Combining strong communication skills and technical skills with operational expertise, the Specialist supports the effectiveness of communication processes, tools, and user experiences to facilitate effective information sharing across the organization.Essential Details And ResponsibilitiesCommunication Development & Content DesignSupport the development of engaging, user-friendly communication materials for internal audiences.Design and maintain dashboard, landing page, and web-style content experiences that improve information organization, accessibility, and usability for field users.Review, edit, and enhance store-facing communications to ensure content is clear, accurate, actionable, and aligned with communication standards.Apply content design and user experience principles to improve readability, navigation, information hierarchy, and task execution.Partner with content owners to identify gaps, inconsistencies, unclear direction, or missing information and provide recommendations to strengthen communications before deployment.Provide guidance on communication best practices, store usability, audience considerations, and message effectiveness.Support communication intake, prioritization, scheduling, workflow coordination, and publishing readiness.Communications Platform AdministrationSupport content structure, navigation, and page design within communications platforms to enhance the user experience and improve information discoverability.Support day-to-day administration of communications platforms, including user access, audience structures, system settings, and data accuracy.Support platform testing, enhancements, issue resolution, documentation maintenance, and vendor coordination.Maintain administrative procedures, business rules, platform standards, and governance documentation.Develop and maintain user guides, job aids, reference materials, and process documentation.Provide first-level user support, onboarding, training, and platform guidance.Reporting, Analytics & Survey AdministrationCompile recurring reports, dashboards, communication activity summaries, and survey results, as needed to support business decision-making.Support communication workflow management and operational processes to ensure timely and effective information delivery.Continuous ImprovementIdentify opportunities to improve communication processes, platform usability, data accuracy, and user experience.Assist with change readiness activities related to new tools, workflows, or platform updates.Contribute to the ongoing evolution of communication practices, templates, standards, and governance processes.Experience, Education, CertificationsPost-secondary education in Communications, Business Administration, Information Systems, Digital Content Management, Technology, or a related discipline preferred.2-4 years of experience in communications, communications operations, content management, business systems administration, digital platform administration, or a related specialist-level role preferred.Experience supporting intranet, communications, content management, or employee-facing digital platforms considered an asset.Experience in a retail or franchise environment considered an asset.Proficiency in Microsoft Office 365, including Excel, Word, Outlook, PowerPoint, OneDrive, and CoPilot.Strong organizational skills with the ability to manage multiple priorities and recurring deadlines.Strong attention to detail and ability to maintain accuracy across systems, reports, and communication workflows.CompensationThe targeted salary range for this position is $57,000 - $62,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.Ready to join the team? We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.Why work for us?AboutAt Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:Hybrid, Flexible Work OptionsComprehensive health and dental benefitsEmployee Share Purchase Plan with company matchingLearning and Development support tailored to youAn inclusive, collaborative culture where your voice mattersFun company events that keep us connectedPreferred rates for car rentals, hotels, phone plans and gym discountsGenerous employee discounts on our productsPet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Retail

Direct message the job poster from Synechron Baseer Qidwai Baseer Qidwai TA Lead @ Synechron | Capital Markets and Financial Services We are.At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, we’ve grown our organization to 16,700 people, across 57 offices, in 22 countries, in key global markets.Sr. Technical Writer – (Capital Markets / Investment Banking)Role OverviewWe are seeking an experienced Technical Writer with a strong technical background and experience in Capital Markets / Investment Banking. The successful candidate will be responsible for documenting an existing technology and data framework, including its architecture, components, capabilities, implementation patterns, and guidelines for how development and data teams can consume and integrate with the framework.This role requires someone who can work closely with architects, developers, data engineers, and business stakeholders to understand complex technical solutions and translate them into clear, structured, and developer-friendly documentation.Challenge Statement: Join a high-impact Capital Markets transformation initiative where you'll bridge the gap between complex technology frameworks and the teams that rely on them. This role requires a technical writer who can understand architecture, data platforms, SQL, and modern data engineering concepts, then translate them into clear, actionable documentation that accelerates developer adoption and integration across the organization.Additional Information*The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Mississauga, ON is $115k - $120k/year & benefits (see below).Key ResponsibilitiesUnderstand the current-state framework, its architecture, components, data flows, dependencies, and integration patterns.Create comprehensive technical documentation covering:Framework architecture and key componentsFramework capabilities and supported use casesHow applications and data teams can consume and integrate with the frameworkConfiguration and implementation guidelinesData flows and processing patternsDeveloper onboarding and getting-started guidesTechnical workflows and operational proceduresBest practices, standards, and reusable implementation patternsTroubleshooting and FAQsWork with Solution Architects, Data Architects, Developers, Data Engineers, and SMEs to gather technical information and validate documentation.Translate complex technical concepts into documentation suitable for both technical and semi-technical audiences.Create architecture diagrams, data-flow diagrams, process flows, and other supporting technical illustrations where required.Establish consistent documentation standards, templates, terminology, and version-control practices.Maintain documentation as the framework evolves and ensure documentation remains aligned with the implemented solution.Understand the business context of Capital Markets and Investment Banking solutions to ensure documentation accurately reflects the intended use cases.Required Skills & ExperienceProven 8+ years experience as a Technical Writer, preferably documenting enterprise technology, data platforms, frameworks, APIs, or developer platforms.Prior experience working within Capital Markets, Investment Banking, or a closely related Banking/Financial Services environment.Strong technical background with the ability to understand application and data architectures.Good understanding of SQL, including the ability to read and understand queries, tables, views, schemas, and data transformations.Good understanding of Data Warehousing concepts, including dimensional/data modeling, ETL/ELT processes, data pipelines, and data integration.Experience documenting technical frameworks and explaining how other teams can consume, configure, integrate, and extend them.Ability to independently interact with technical SMEs and extract the information required to build complete documentation.Strong written communication skills with the ability to simplify complex technical concepts without losing technical accuracy.Preferred / Nice-to-Have SkillsKnowledge or hands-on exposure to Databricks.Understanding of Medallion Architecture, including Bronze, Silver, and Gold data layers.Familiarity with modern data platforms, lakehouse architectures, cloud-based data engineering, and data pipelines.Understanding of APIs, integration patterns, CI/CD, Git/version control, and software development practices.Familiarity with documentation platforms and tools such as Confluence, Markdown, Git-based documentation, SharePoint, or similar tools.Experience creating technical architecture and data-flow diagrams using tools such as Visio, Lucidchart, Draw.io, or equivalent.Domain Knowledge (Preferred)The candidate should have a good understanding of the Capital Markets / Investment Banking domain. Exposure to areas such as trade lifecycle, securities, equities, fixed income, derivatives, risk, positions, reference data, market data, or regulatory/reporting platforms would be advantageous.Ideal CandidateThe ideal candidate is more technical than a traditional documentation writer. They should be comfortable participating in architecture and engineering discussions, reviewing SQL and data models, understanding data pipelines and frameworks, and converting this knowledge into documentation that enables another engineering team to understand and successfully consume the framework.Key Profile: Technical Writer + Capital Markets / Investment Banking + SQL + Data Warehousing, with Databricks and Medallion Architecture as strong advantages.It would be great if you also had:Detail-oriented, ability to turn deliverables around quickly with a high degree of accuracy Strong analytical skills, ability to interpret business requirements and produce functional and technical design documents. Good time management skills – Ability to prioritize and multi-task, handling multiple efforts at once. Strong desire to understand and learn domain. Experience in a financial services/banking industryAbility to work in a fast-paced environment; to be flexible and learn quickly.Ability to multi-task with attention to detail/ prioritize tasks.We Offer: A highly competitive compensation and benefits packageA multinational organization with 57 offices in 22 countries and the possibility to work abroadLaptop and a mobile phone10 days of paid annual leave (plus sick leave and national holidays)Maternity & Paternity leave plansFlexible hybrid policyA comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)Retirement savings plansA higher education certification policyCommuter benefits (varies by region)Extensive training opportunities, focused on skills, substantive knowledge, and personal development.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groupsCutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firmsA flat and approachable organizationA truly diverse, fun-loving and global work cultureSYNECHRON’S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Financial Services, Investment Banking, and Technology, Information and Media

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job Title: Systems Engineer/Technical WriterJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Continental US* * *The OpportunityJoin our team as a Systems Engineer / Technical Writer supporting a program where your communication expertise will directly enhance program performance and customer delivery. In this role, you will develop, edit, organize, and maintain technical documentation, standard operating procedures, white papers, presentations, configuration management documentation, and other communication products that support mission success.Working closely with program leadership, functional managers, engineers, and Government stakeholders, you will ensure documentation is accurate, consistent, and aligned with established program standards. This position is ideal for a detail-oriented professional who enjoys translating complex technical information into clear, concise, and polished communications.ResponsibilitiesDevelop, organize, edit, and maintain program documentation and deliverables, presentations, and process documentation. Generate and define customer requirements for RF solutions, allocate system requirements, and derive requirements to ensure the system architecture is fully defined, and compliant with mission needs. Interface with the engineering team and work to enhance their documentation and relevant customer facing outputs Perform quality assurance reviews of key client deliverables, including Technical Design Packages (TDPs), Program Management Reviews (PMRs), Design Review presentations, and other program deliverables. Support the development and review of internal communications, memorandums, and executive-level correspondence for Program and corporate leadership. Develop and publish documentation using, improving, and maintaining a configuration management (CM) procedure. Create, update, and refine internal and customer-facing Standard Operating Procedures (SOPs), process documentation, and workflow diagrams. Analyze procedures to identify gaps, conflicts, and dependencies between related processes and recommend improvements. Develop and maintain documentation standards, style guidance, and program terminology Coordinate document quality control activities, including in-process reviews, editing, formatting, compliance verification, and final publication. QualificationsRequired: Active TS security clearance with the ability to obtain SCI. Bachelor's degree in English, Communications, Information Technology, or a related field; additional relevant experience may be substituted for education 3+ years of technical writing, technical communications, or technical experience supporting Government, Department of War, or Intelligence Community programs. Demonstrated experience developing, editing, and reviewing technical documentation, process documentation, and executive-level communications. Excellent written and verbal communication skills with exceptional attention to detail. Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. Ability to communicate effectively with technical teams, program leadership, and Government stakeholders. Strong understanding of English grammar, editing principles, and document quality assurance practices. Proficiency with Microsoft Word, Project, and PowerPoint.   DesiredExperience in a technical position supporting DoW contracting. Experience developing Standard Operating Procedures (SOPs), process maps, or workflow diagrams. Experience supporting Technical Design Packages (TDPs), Program Management Reviews (PMRs), White Paper development, or Governance presentations. Familiarity with documentation style guides and technical editing standards. Experience using SharePoint or similar document management platforms. Experience supporting enterprise IT modernization, software development, or systems engineering programs. Ability to identify process improvement What You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$79,400 - $162,700CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other Industries Defense and Space Manufacturing

Buckingham Structural Moving Equipment is an industry leader in manufacturing heavy-duty jacks, dollies, and hydraulic systems used to move houses, historical buildings, and massive structures. We build the rugged, reliable gear that makes the impossible moves possible.The RoleWe are seeking an onsite Technical Writer to transform complex engineering designs into clear, safe, and highly accurate documentation. Based directly at our facility, you will work side-by-side with our engineering and manufacturing teams. You will utilize SolidWorks models to create the visual and written manuals our clients rely on in the field.Key ResponsibilitiesCreate Manuals: Write comprehensive user manuals, maintenance guides, and operation procedures for hydraulic equipmentLeverage CAD Models: Open, navigate, and pull technical illustrations directly from SolidWorks filesSimplify Complexity: Translate blueprints and engineering specifications into clear, step-by-step instructionsCollaborate Onsite: Work daily on the production floor and in the engineering office to verify dataStandardize Content: Maintain a consistent documentation style and manage our technical libraryRequirementsExperience: 3+ years as a Technical Writer in heavy machinery, manufacturing, or structural engineeringSolidWorks Proficiency: Hands-on experience navigating SolidWorks to generate technical images and diagramsBlueprint Reading: Ability to interpret CAD models, mechanical drawings, and hydraulic schematicsWork Environment: Comfortable working in an active manufacturing and production plant environmentEducation: Bachelor's degree in Technical Writing, Engineering, or a related field, or equivalent experienceBenefitsCompetitive salary based on experienceComprehensive health, dental, and vision insurance401(k) matching programPaid time off and holiday payDirect interaction with massive, real-world engineering projects on our production floor Show more Show less Seniority level Associate Employment type Full-time Job function Manufacturing Industries IT Services and IT Consulting

DescriptionJOB SUMMARYCollaborates with department managers, subject matter experts, Instructional Designer III and Training & Development Manager to develop and produce training courses.Essential DutiesThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.Collaborates with the Instructional Designer Supervisor to develop and produce instructional materials and training curriculumDelivers training for a minimum of one foundational courseAssists in instruction, preparing of training material and scheduling of the training classes and other training programs as requiredCompletes trainee evaluations and communicates trainee training needs to supervisorsMaintains related training attendance documentation for all required trainingAssists in maintaining a current published training calendar and directory of all internal training offeredParticipates in the testing of system enhancements and contributes to efficiency goalsHandles department purchasing and maintains record of all receipts to complete ongoing credit card expense reportsHandles training room scheduling and setting up and performing other administrative responsibilities for the training departmentConducts Banking Center Visits in order to identify training needs and reinforce best practicesWorks as a team to ensure training facility and equipment is operational at all timesParticipate in job specific training and other various Bank training programs, as necessaryMaintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policyMaintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operationsMaintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AMLQualificationsQUALIFICATIONSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.H.S. Diploma or GED requiredAt least one year of previous banking experience with one year of training experience is preferredA Bachelor’s degree in a related field is preferred, or at least one year of banking experience with two years of college is preferredEffective adult learning communications and presentation skills are essentialThorough knowledge of applicable banking laws and regulations is requiredComputer literacy and knowledge of spreadsheet and word processing software are essentialMust be able to work effectively in a high-pressure environment and exhibit sound problem solving skillsGood organizational, interpersonal, verbal and written communication skills are necessary for generating training materials/calendar and maintaining effective relationships with employees, customers and business prospectsAttention to detail and mental concentration are necessary for accurately performing tasks and handling numerous interruptionsMust be able to work a flexible schedule Monday-Friday and occasional Saturdays-SundaysOccasional travel to other branch locations/markets may be necessaryBilingual in English and Spanish is desiredORGANIZATIONThis position reports to the Instructional Designer SupervisorThis position does not oversee other positionsTraining RequirementsAll employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.COMMUNITY INVOLVEMENTLone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.Management reserves the right to change this position description at any time according to business needs. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Banking

As a Sr. Technical Writer II, you will translate complex technical concepts into clear, concise written and visual content. You will develop and maintain system documentation, SOPs, user guides, technical diagrams, workflows, roadmaps, and intranet to support engineers, analysts, and project managers. You will also produce high-quality communications for senior government stakeholders, ensuring all deliverables align with program objectives, client expectations, and security classification requirementsWe know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!What you’ll do:Translate complex technical concepts into clear, concise written content and visual materialsDevelop and maintain system documentation, technical diagrams, SOPs, and user guidesCreate and update technical roadmaps, workflows, and other visual artifacts to support planning and communicationCollaborate with engineers, analysts, and project managers to gather and refine technical requirementsProduce communication materials for senior government stakeholders, both technical and non-technicalEnsure all documentation aligns with project goals, client expectations, and security classification requirementsSupport the development of briefing materials and reports used in recurring client engagementsWork independently to manage documentation tasks and deliverables under tight deadlinesWhat you’ll need to succeed:Active TS/SCI with CI Poly security clearance7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $80,000 - $117,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Direct message the job poster from Massachusetts Department of Public Health Cecilia Carr Cecilia Carr Recruitment and Retention Manager - Commonwealth of Massachusetts The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardizing processes, and enhancing tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub.This a contracted position and our selected candidate will support the DPH Technology Operations team. It requires attention to detail, SharePoint development experience, and a customer service focus. The position may include other Microsoft support responsibilities as needed.Duties and Responsibilities (these duties are a general summary and not all inclusive):Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.Develop user guides, quick reference materials, FAQs, checklists, and training content.Assist with document conversion, migration, formatting, cleanup, and organization.Support accessibility readiness through checklists, training materials, and basic review workflows.Create and maintain project spaces, document libraries, templates, and resource repositories.Support staff education on file organization, collaboration tools, and accessibility practices.Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.Publish and share project management resources through appropriate collaboration platforms.Preferred Qualifications:Ability to interpret and explain technical language to non-technical audiences.Experience in the development of SharePoint pages, and SharePoint Intranet administration.Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.Skilled in following written and oral instructions in a precise understandable manner.Ability to adjust to varying or changing situations to meet emergency or changing program requirements.Established high standards for accuracy and attention to detail.Experience in managing content migration from a server to the cloud.Experience using MS Power Automate for workflow automation.Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.Contract Period of Service:Hire – 11-30-2027 - Contracts are renewable, subject to the Department approval, performance and allocation of funds.Additional Contract Information:Benefits are unavailable with the exception of sick leave accruals.Contracts are renewable, subject to the Department approval, performance, and allocation of funds.All employees will be paid on a biweekly basis and must have direct deposit.Agency Mission:The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including inequities in chronic and infectious disease, substance abuse, violence, and preventable hospitalizations.DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.Learn more about our important work: https://www.mass.gov/orgs/department-of-public-healthPre-Offer Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.ADA Reasonable Accommodation:If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA RequestsFor questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.Minimum Entrance Requirements: None.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Public Health

DescriptionAs Amazon One Medical continues to grow and enhance the primary care experience, we are looking for dedicated and skilled leaders to oversee the people, processes, and technology that set us apart. As a Knowledge Management Specialist, you will play a key role in ensuring Amazon One Medical delivers high-quality care, seamless access, and patient-centered experiences at an affordable cost.Your primary responsibility will be to support Amazon One Medical's mission by developing, maintaining, and optimizing knowledge resources, process documentation, and content that enable high-quality care and service. You will create and maintain knowledge databases, establish process standards, and help ensure consistent, high-quality member interactions through CI-CARE, a framework that defines the key elements of effective communication with patients and team members. You will partner with cross-functional stakeholders to identify knowledge gaps, improve content accuracy, drive process improvements, and foster a culture of knowledge sharing through clear documentation and scalable resources.The ideal candidate is a strong and innovative problem solver who is detail-oriented and driven to create scalable, efficient processes. They are a self-starter with excellent written communication skills, a continuous improvement mindset, and a passion for creating clear, accurate, and user-friendly content. They thrive in a fast-paced environment, collaborate effectively across teams, and are committed to delivering an exceptional experience for both patients and team members.If you are looking for your next opportunity with an emphasis on knowledge management, content strategy, continuous improvement, and operational excellence at an organization transforming healthcare, we would love to connect with you.This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.Key job responsibilities Support the development, maintenance, and optimization of operational processes, standard work procedures, process flows, and knowledge resources to improve consistency, efficiency, and quality across Centralized Support operations. Own the creation, organization, and continuous improvement of knowledge management content, including knowledge base articles, process documentation, and operational resources that enable team members to deliver high-quality patient and colleague experiences. Partner with cross-functional stakeholders and subject matter experts to identify knowledge gaps, improve content accuracy, and ensure resources are scalable, accessible, and aligned with evolving business needs. Support the design and refinement of training and onboarding materials by ensuring learning resources, documentation, and knowledge assets are accurate, clear, and easy for team members to use. Serve as a process and knowledge management subject matter expert for Centralized Support Specialists, identifying workflow challenges, escalating process gaps, and supporting continuous improvement initiatives. Create and maintain eGain knowledge content for diverse audiences while monitoring content effectiveness, adoption, and key operational metrics such as KPIs and training compliance.A day in the lifeIn this role, you'll focus on building and optimizing knowledge databases and process documentation that support our care delivery teams. You'll work with our CI-CARE framework, a communication approach that defines how we interact effectively with patients and colleagues, to ensure clear, accurate guidance is available when needed. Throughout your day, you might collaborate with clinical teams to identify knowledge gaps, partner with operations to streamline documentation, or refine existing content based on feedback from those using it. You'll also engage with cross-functional stakeholders to understand their needs and translate those insights into user-friendly resources that drive consistency across our organization.About The TeamWe're a growing team dedicated to supporting Amazon One Medical's mission of delivering high-quality, accessible primary care. Our work centers on creating the systems and resources that enable our care teams to provide exceptional experiences for every patient. We believe that clear documentation, thoughtful processes, and shared knowledge are foundational to operational excellence and patient satisfaction. As a member of our team, you'll contribute to building scalable solutions that support both our clinical and administrative staff, helping us continuously improve how we serve our patients and communities.Basic Qualifications Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) At least 2 years of experience in content management and development OR 1 year of experience in a patient-centered role within a multi-state primary healthcare company. Proven experience creating, managing, and improving content, communications, and learning resources that support customer or patient-facing teams. Strong written and verbal communication skills, with the ability to effectively present information and collaborate with cross-functional stakeholders. Experience developing process workflows, standard operating procedures (SOPs), performance tracking mechanisms, and feedback loops to drive continuous improvement.Preferred Qualifications Proven ability to create a strong, collaborative environment that supports knowledge sharing and ensures an engaging experience for team members. Experience with MAX Agent, Nice-InContact, G Suite, Electronic Health Record (EHR) systems, and knowledge management platforms. Previous experience in healthcare, especially within patient-centered environments and partnering with clinical teams. Contact center experience with an understanding of customer-facing operations, support workflows, and the knowledge needs of frontline teams. Strong analytical and organizational skills with the ability to prioritize multiple tasks, manage complex information, and identify opportunities for process improvement. Familiarity with knowledge management frameworks, content governance practices, and systems used to create, maintain, and optimize knowledge resources.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.USA, AZ, Tempe - 15.00 - 26.00 USD hourlyCompany - 1Life Healthcare, Inc.Job ID: A10475482 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Location: Austin (Domain), TX (In-office 4x per week)Company: Kizen: www.kizen.comSenior Technical Writer, Insurance or Financial About UsKizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!About the RoleKizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.Key ResponsibilitiesApply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.Write, edit, and maintain developer-facing documentation including:API documentationIntegration guidesPlugin documentationDeveloper tutorials & walkthroughsTechnical workflows & conceptsRelease notesRead, interpret, and validate OpenAPI specifications (.yaml / .json).Partner with engineering teams to document new software features, API endpoints, data models, and error handling.Own documentation quality, clarity, accuracy, and usability.Contribute to documentation architecture, organization, and navigation to support a strong developer experience.Operate within a Docs-as-Code environment using Git-based workflows.Interview subject matter experts and independently gather technical details.Manage documentation projects from intake through publication.Continuously improve documentation based on product changes and developer needs.RequirementsPreferred Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.Required QualificationsAt least 5 years of technical writing experience focused on software or technical platforms.Bachelor's degree in Communication, English, Journalism, or Computer ScienceProven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industryExperience writing API and developer documentation for SaaS, platform, or enterprise software products.Strong understanding of the OpenAPI Specification.Ability to read and validate .yaml and .json specification files.Proficiency with Docs-as-Code workflows.Hands-on experience with GitHub/GitLab or Gitbooks.Advanced working knowledge of Markdown.Demonstrated understanding of developer experience (DX) principles.Strong information architecture skills with the ability to structure complex documentation.Experience working within Agile product teams.Excellent SME interviewing and cross-functional collaboration skills.Strong project management abilities with a track record of delivering documentation on schedule.Portfolio required — applications without work samples will not be considered.Preferred QualificationsExperience documenting HealthTech or FinTech SaaS products in a regulated industryFamiliarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.Familiarity with documentation platforms beyond GitBook.UX/UI Writing experience.Background working in high-growth SaaSWork Location RequirementThis role is based in Austin, Texas and follows a hybrid schedule of four days in office and one remote. Candidates must reside in the Austin area. We are not hiring for this position outside of this market.We're looking for a person who:Has enough insurance or regulated-industry fluency to ask the right questions when documenting complex workflows like agent contracting or commissions hierarchies.Thrives in fast-paced environments and doesn't shy away from a challengeLoves using data to question the norm and drive smarter decisionsHas an entrepreneurial spirit and wants to help build something game-changingGenuinely enjoys helping others succeed — and has the tech chops to back it upIs excited about AI, automation, and being on the frontlines of tech innovationWhy Join Kizen?We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.What We OfferCareer Growth OpportunitiesEngaging Work CultureTop-Tier CompensationEquity PackageHealthcare CoverageProfessional Development StipendsPTO Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.The base salary range for this position is $125,000-$145,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!OTE - $143,000k- $166,000kCompensation Range$125,000—$166,000 USD Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.About The PositionDexis is seeking a Technical Writer II to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission.Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.The Technical Writer II develops, writes, edits, and reviews technical and administrative publications supporting Army research, development, test and evaluation activities. The role reviews completed projects, applies government publication policies and standards, and uses technical terminology, multimedia, and publishing tools to produce clear, accurate, and well-organized technical materials.Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.ResponsibilitiesReview completed technical writing projects prepared by others. Apply knowledge of regulations and policies affecting government publications, publishing concepts and practices, publication standards, and advances in publishing technology. Use technical terminology, jargon, document formats, and multimedia formats in the development and review of technical publications. Develop, write, and edit reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications. Develop technical materials concerning work methods and procedures and the installation, operation, and maintenance of machinery and other equipment. Organize material and complete writing assignments according to established standards for order, clarity, conciseness, style, and terminology. Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. Maintain records and files of work products and revisions. Assist with the layout of photographs, drawings, sketches, diagrams, and charts used to illustrate technical material. Insert web links, photographs, graphics, and video files into publications as required. Coordinate typing, duplication, and distribution of materials. Assist in developing speeches, articles, and public or employee relations releases. Edit, standardize, and revise materials prepared by other writers or technical personnel. QualificationsBachelor’s degree in English, Journalism, Communications, or another scientific discipline and three (3) years of technical writing experience supporting Army research, development, test and evaluation (RDT&E) programs; OR an Associate’s degree in English, Journalism, Communications, or another scientific discipline and five (5) years of technical writing experience supporting Army RDT&E programs; OR ten (10) years of technical writing experience supporting Army RDT&E programs. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to obtain and maintain a Secret security clearance. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview.Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Professional Services