Technical Writing Manager Jobs

Senior Content Strategist

Chime • Remote, USA

Greenhouse (Remote)

<h2>About the role</h2> Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles: <ol> <li>Frictionless product: Use member insights to mitigate member issues with a simple,&nbsp; transparent product</li> <li>Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other</li> <li>Excellent support: When members do have to contact us, provide them with excellent service.</li> </ol> As a Senior Content Strategist, you’ll lead efforts to build and improve content that helps our members and agents quickly get what they need. You’ll partner cross-functionally to shape content that supports our product and support strategies. You’ll work across a variety of content types, including member-facing help articles and internal agent SOPs, partnering with stakeholders to create clear, actionable content that supports our core audiences. You’ll proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in our core support metrics. This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail. The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. <h2>In this role, you can expect to</h2> Editorial Governance &amp; Quality Standards: <ul> <li>Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable</li> <li>Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.</li> <li>Own agent feedback on designated content and ensure our process enables the team to meet SLAs and deliver impact through improved articles.</li> <li>Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.</li> </ul> Monitoring, Reporting &amp; Accountability: <ul> <li>Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms.&nbsp;</li> <li>Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.</li> </ul> Continuous Improvement &amp; Reinforcement: <ul> <li>Leverage established standards in such a way that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.</li> </ul> <h2>To thrive in this role, you have</h2> <ul> <li>Bachelor’s degree required</li> <li>5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing. <ul> <li>Experience with Identity and Fraud procedures for FinTech is a bonus</li> </ul> </li> <li>Strong analytical skills with experience creating and reporting on content quality metrics and performance data</li> <li>Strong verbal and written communication skills and a track record of success with internal and external stakeholders.</li> <li>Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.</li> <li>Ability to balance strategic thinking with hands-on execution in a fast-paced environment</li> <li>Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace.&nbsp;</li> <li>Previous experience working with vendors, BPO partners, or writing contractors is a plus.</li> <li>Willingness to travel domestically and internationally 2–3 times a year is a plus.</li> </ul> #LI-MM1 #LI-Remote<div class="content-conclusion"><h2>A little about us</h2> At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.&nbsp; We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. <h2>What we offer for our full-time, regular employees</h2> <ul> <li style="font-family: helvetica, arial, sans-serif;">🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.</li> <li style="font-family: helvetica, arial, sans-serif;">💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.</li> <li style="font-family: helvetica, arial, sans-serif;">✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.</li> <li style="font-family: helvetica, arial, sans-serif;">🏝 Generous vacation policy and company-wide paid days off</li> <li style="font-family: helvetica, arial, sans-serif;">🫂 1% of your time off to support local community organizations of your choice</li> <li style="font-family: helvetica, arial, sans-serif;">👟 Annual wellness stipend to use towards eligible wellness related expenses</li> <li style="font-family: helvetica, arial, sans-serif;">👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</li> <li style="font-family: helvetica, arial, sans-serif;">👪 Access to family planning reimbursement</li> <li style="font-family: helvetica, arial, sans-serif;">💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress</li> </ul> We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: <a style="color: rgb(35, 111, 161); text-decoration: underline;" href="mailto:benefits@chime.com">benefits@chime.com</a>. To learn more about how Chime collects and uses your personal information during the application process, please see the&nbsp;<a href="https://www.chime.com/careers/chime-applicant-privacy-notice/">Chime Applicant Privacy Notice. </a></div>

Posted 2 weeks, 6 days ago Apply Now →

Senior Staff UX Writer, International

Airbnb • London, United Kingdom

Greenhouse (UK)

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here. The Difference You Will Make The International team makes Airbnb’s products more local. You’ll deploy a deep and nuanced understanding of regional needs, cultural and linguistic norms, and regulatory environments to craft language and interfaces that resonate with local audiences. Working alongside the London-based team, you’ll support the design of country-specific features for key markets including Italy, Germany, Spain, France and the UK. You will collaborate with cross-regional partners such as country managers, localization experts, linguists and translators, researchers, product specialists, engineers, and data scientists to craft meaningful and inclusive products that empower guests and hosts around the world.&nbsp; This role is based in London (or within easy commuting distance).&nbsp; A Typical Day <ul> <li>Write clear and concise copy across multiple product touch-points</li> <li>Define and drive the UX Writing function within Global Markets, establishing workflows, partnerships, and standards for a newly forming team, including reviewing and mentoring other UX writers</li> <li>Drive strategy and UX Writing deliverables across multiple highly complex projects&nbsp;</li> <li>Develop inspiring, strategic ideas based on product requirements, data, and/or research</li> <li>Consider what language and design patterns best serve the UX</li> <li>Present content and design work to Design Directors, executives, or other stakeholders on your projects</li> <li>Drive consensus with stakeholders and/or partners on content recommendations</li> <li>Manage copy deadlines and deliver detailed copy across multiple projects</li> <li>Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization, country managers—to ensure we have the proper input on our work</li> <li>Partner closely with the central UX Writing team to ensure Global Markets work is aligned with shared standards, voice, and quality bar</li> </ul> Your Expertise <ul> <li>12+ years of experience in UX writing, content design, or content strategy</li> <li>Background within global consumer tech companies or marketplaces preferred</li> <li>Proven ability to lead content/copy work from concept to detailed design</li> <li>Experience working with localization platforms and/or translation services</li> <li>Experience working with and presenting to executive teams</li> <li>Experience writing content principles, messaging frameworks, and style guides</li> <li>Proven ability to collaborate with cross-functional teams in all stages design &amp; build</li> <li>Solid understanding of user experience design principles and interaction patterns</li> <li>Comfortable working independently in a fast-paced environment</li> <li>Proven ability to move work forward in an ambiguous work environment</li> <li>Comfortable working alongside other design disciplines in Figma, our primary collaboration tool</li> <li>Passion for Airbnb’s mission, commitment to diversity, and global mindset</li> <li>Bilingual in German, Spanish, French, or Italian is welcome (but not required)</li> </ul> &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.<div class="content-pay-transparency"><div class="pay-input"><div class="description">How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.</div><div class="title">United Kingdom Annual Pay Range</div><div class="pay-range">£126,000&mdash;£158,000 GBP</div></div></div>

Posted 2 weeks, 6 days ago Apply Now →

Staff Technical Writer

Okta • Bengaluru, India

Greenhouse (India)

<div class="content-intro">Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</div>Okta is seeking a Staff Technical Writer to lead documentation for major product launches, spanning both <a href="http://developer.okta.com">developer.okta.com</a> (APIs, SDKs, integration guides) and the <a href="http://help.okta.com">help.okta.com</a> (admin/product guides).&nbsp; Reporting to the Manager of Technical Documentation, you'll quickly ramp up on the team’s guidelines and processes and set expectations with cross-functional partners on documentation deliverables. &nbsp; Location: Bengaluru, Karnataka, India Work Mode: Hybrid (minimum of 2 days onsite/week) Note: Requires an in-person meeting with the Hiring Manager at our Bengaluru office following the final rounds. Onboarding requires in-person travelling to our Bengaluru office. <h2>What you'll be doing</h2> <ul> <li>Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team.</li> <li>Prioritize documentation work across concurrent initiatives to meet release dates.</li> <li>Create end-to-end feature documentation for multiple engineering teams. These include <a href="http://developer.okta.com">developer content </a>(API references and SDK/CLI/Terraform guides) and <a href="http://help.okta.com">admin/product content</a> (feature and configuration guides).</li> <li>Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows.</li> <li>Become an expert in the Information Development team’s guidelines, processes, and tools.</li> <li>Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity.</li> <li>Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.</li> </ul> <h2>Minimum knowledge, skills, and abilities</h2> <ul> <li>7+ years writing documentation for Cloud or Enterprise products.</li> <li>Tools/Technologies: Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence.</li> </ul> Framework: DITA, Markdown, OpenAPI, and API publishing platforms. <ul> <li>AI Tools: Hands-on experience with Generative AI tools to enhance documentation quality and workflow productivity.</li> <li>Security/IAM domain knowledge (Okta or similar IDaaS).</li> </ul> <ul> <li>Track record of leading the documentation efforts independently for a launch.</li> <li>Strong technical fluency to read code and API specs and validate content firsthand.</li> <li>Experience writing for Developers, such as SDK, CLI, or API reference guides.</li> <li>Comfortable prioritizing and negotiating scope or timelines with stakeholders.</li> </ul> <ul> <li>Self-starter and a strong communicator (both verbal and written).</li> <li>Experience working with team members across different timezones.</li> <li>A team player who enjoys collaborating with different stakeholders.</li> <li>Experience working in a fast-paced, agile environment.</li> </ul> <h2>Desired knowledge</h2> <ul> <li>Familiarity with localization and translation best practices.</li> <li>Working knowledge of HTML, CSS, and JavaScript.</li> </ul> &nbsp; <h2>Education</h2> <ul> <li>Bachelor, Diploma or Masters degree in Technical Communications, Information Systems, or a related technical field, and equivalent work experience, is required for this role.</li> </ul> #LI-Hybrid #P25446 <div class="content-conclusion">The Okta Experience <ul> <li><a href="http://rewards.okta.com">Supporting Your Well-Being</a>&nbsp;</li> <li><a href="https://www.okta.com/company/okta-for-good/">Driving Social Impact&nbsp;</a></li> <li><a href="https://www.okta.com/company/talent-connection-community/">Developing Talent and Fostering Connection + Community</a></li> </ul> We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please&nbsp;<a href="https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit">use this Form</a> to request an accommodation. Notice for New York City Applicants &amp; Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please&nbsp;<a href="https://talent.okta.com/new-york-city-aedt-notice.html">click here</a> to view our full NYC AEDT Notice.</div>

Posted 2 weeks, 6 days ago Apply Now →

Senior Technical Writer

Okta • Bengaluru, India

Greenhouse (India)

<div class="content-intro">Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</div>Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta's broad technical community, including application developers and integration partners&nbsp; to adopt, integrate, and deploy our solutions successfully. If you have a passion for learning new technologies and want to help us drive the adoption and reach of our products and platform, this is the place for you! &nbsp; Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." &nbsp; What you’ll be doing <ul> <li>Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.</li> <li>Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.</li> <li>Follow our documentation guidelines to produce high quality documentation.</li> <li>Prioritize projects when working with multiple engineering teams.</li> <li>Collaborate with developers to review API documentation.</li> <li>Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.</li> </ul> &nbsp; What you’ll bring to the role <ul> <li>Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.</li> <li>Bachelor’s degree or certificate in Technical Writing is preferred.</li> <li>Self-starter who thrives in a fast-paced environment.</li> <li>Excellent written and verbal communication skills.</li> <li>Experience writing SDK, CLI, or developer tools documentation.</li> <li>Experience writing developer documentation and release notes.</li> <li>Experience with Markdown, Visual Studio Code, Acrolinx, and source code control tools such as Git and GitHub.</li> <li>Familiarity working with Jira and Confluence.</li> <li>Good collaboration skills with the writers and cross-functional teams.</li> </ul> &nbsp; And extra credit if you have experience in any of the following! <ul> <li>Strong ability to understand the application of security products in the real world and produce use case-based content.</li> <li>Knowledge of Okta or similar identity and access management solutions.</li> <li>Experience with DITA, OpenAPI, and any API management and publishing platform.</li> <li>Experience working in an Agile environment.</li> </ul> Education: A Bachelor’s degree in Engineering, Information Systems, Technical Communications, or a related technical field. #LI-Hybrid #P22406<div class="content-conclusion">The Okta Experience <ul> <li><a href="http://rewards.okta.com">Supporting Your Well-Being</a>&nbsp;</li> <li><a href="https://www.okta.com/company/okta-for-good/">Driving Social Impact&nbsp;</a></li> <li><a href="https://www.okta.com/company/talent-connection-community/">Developing Talent and Fostering Connection + Community</a></li> </ul> We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please&nbsp;<a href="https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit">use this Form</a> to request an accommodation. Notice for New York City Applicants &amp; Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please&nbsp;<a href="https://talent.okta.com/new-york-city-aedt-notice.html">click here</a> to view our full NYC AEDT Notice.</div>

Posted 2 weeks, 6 days ago Apply Now →

Technical Author (multiple roles and seniority levels)

Canonical • Home based - Worldwide

Greenhouse (Remote)

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical. We are building documentation capacity at scale. We have dozens of positions available, for teams and products across the organisation, at all levels from Graduate to Senior Staff. All applications and candidates are handled through this one entry-point.&nbsp; To improve your chances of success in this application, read our advice on <a href="https://canonical.com/blog/how-to-get-a-job-at-canonical">how to get a job at Canonical</a>. These are not traditional technical writer roles. As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company.&nbsp; You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to&nbsp;<a href="https://canonical.com/documentation">documentation practice</a> as a first-class engineering and business discipline. You will work with the <a href="https://diataxis.fr/">Diátaxis approach to documentation</a> and help elevate standards of technical writing through attention to theory and practice. <h3>The role of a Technical Author</h3> A product-focused Technical Author is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for&nbsp; the quality of the user experience with the product, and will contribute towards the long-term success of the project itself. A customer-focused Technical Author works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world.&nbsp;&nbsp;&nbsp; An operations-focused Technical Author is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation. <a href="https://canonical.com/documentation/open-roles">Some open technical author roles at Canonical</a> You’ll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you. Whatever your focus, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community. Location: These are fully remote roles, open to candidates across the globe.&nbsp; <h3>As a Technical Author you will</h3> <ul> <li>Create, maintain and improve software and other documentation</li> <li>Work with your team members, to help them make effective documentation contributions</li> <li>Influence the development of Canonical products and services, as an expert user who has important opinions about function and design</li> <li>Engage with user communities to ensure that our documentation meets their needs&nbsp;</li> <li>Encourage and support community engagement in and contribution to documentation</li> <li>Help standardise the structure, presentation, style and language of content across products</li> <li>Collaborate with documentation peers to advance the state of the art in documentation at Canonical</li> <li>Challenge and advance documentation understanding and best-practice, as part of a disciplinary team&nbsp;</li> </ul> <h3>A strong candidate</h3> <ul> <li>Is an excellent collaborator and communicator</li> <li>Cares deeply about functional written communication</li> <li>Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation</li> <li>Has a record of community engagement, in open-source software, documentation, research or other disciplines</li> <li>Is sympathetic to the needs and challenges of open-source software and its communities</li> <li>Demonstrates technical curiosity, and is fascinated by software technology and its challenges</li> <li>Has demonstrable documentation skills, insight and enthusiasm</li> <li>Has experience of software development contexts</li> <li>Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText</li> <li>Holds a BSc/BA degree or equivalent</li> <li>Is able to travel twice a year for up to two weeks for events</li> </ul> <h3>Nice-to-have skills</h3> <ul> <li>Deep technical domain knowledge</li> <li>Open-source community leadership and management</li> <li>User-experience, interaction or visual design</li> </ul> <h3>What we offer you</h3> We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. <ul> <li>Distributed work environment with twice-yearly team sprints in person</li> <li>Personal learning and development budget of USD 2,000 per year</li> <li>Annual compensation review</li> <li>Recognition rewards</li> <li>Annual holiday leave</li> <li>Maternity and paternity leave</li> <li>Employee Assistance Programme</li> <li>Opportunity to travel to new locations to meet colleagues</li> <li>Priority Pass, and travel upgrades for long haul company events</li> </ul> <h3>About Canonical</h3> Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. <h3>Canonical is an equal opportunity employer</h3> We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.<a href="https://canonical.com/careers/diversity/identity"> Whatever your identity, we will give your application fair consideration</a>. #LI-remote

Posted 2 weeks, 6 days ago Apply Now →

Staff Technical Writer

Fivetran • Bangalore, India

Greenhouse (India)

<div class="content-intro">From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About The Role We are looking for a passionate and motivated&nbsp;Staff Technical Writer to join our Product Documentation team as we support the company in achieving top-priority objectives &amp; key results Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt. We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements. In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on. If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you! What You'll Do New feature writing for Product - 45% <ul> <li style="font-size: 10pt;">Consistently creates effective docs plans for new feature writing projects</li> <li style="font-size: 10pt;">Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience</li> <li style="font-size: 10pt;">Raises issues or suggests improvements to new features that advocate for user needs</li> </ul> Docs projects writing - 20% <ul> <li style="font-size: 10pt;">Identifies and advocates for medium to large docs projects</li> <li style="font-size: 10pt;">Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships</li> <li style="font-size: 10pt;">Independently prioritizes the highest impact work beyond new feature ships</li> </ul> Addressing ongoing issues - 20% <ul> <li style="font-size: 10pt;">Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same</li> <li style="font-size: 10pt;">Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly</li> <li style="font-size: 10pt;">Independently notices overarching issues in our docs and figures out how to address them</li> <li style="font-size: 10pt;">Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions</li> <li style="font-size: 10pt;">Triages and reviews open source PRs and issues, and alerts the team when these are piling up</li> </ul> Peer reviewing - 15% <ul> <li style="font-size: 10pt;">Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers</li> <li style="font-size: 10pt;">When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. They evaluate the problem being solved instead of just the pages being submitted for review.</li> <li style="font-size: 10pt;">Gains agreement, consolidates differing opinions, and enables team to move forward</li> <li style="font-size: 10pt;">Reviews are consistently centered around clarifying the experience for users</li> </ul> Skills We're Looking For Required: <ul> <li style="font-size: 10pt;">Minimum 5 years writing technical documentation for developer tools, including a solid understanding of version control and single-sourcing content, and experience managing documentation systems.</li> <li style="font-size: 10pt;">Strong ability to plan, prioritize, and carry out complex writing projects with high attention to detail along the way.</li> <li style="font-size: 10pt;">Ability to compassionately give and receive editorial and technical feedback.</li> <li style="font-size: 10pt;">Communicate clearly and concisely, especially when working asynchronously or with a distributed team.</li> </ul> Preferred: <ul> <li style="font-size: 10pt;">Experience with dbt or data</li> <li style="font-size: 10pt;">Previous experience as a senior member of a formal documentation team working collaboratively with other writers, editors, and teams.</li> <li style="font-size: 10pt;">Worked asynchronously as part of a fully-remote, distributed team</li> <li style="font-size: 10pt;">A plus if you have experience contributing to or maintaining an open source project</li> </ul> #LI-HYBRID #LI-JI1<div class="content-conclusion">&nbsp; Perks and Benefits <ul> <li>100% employer-paid medical insurance*</li> <li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off</li> <li>RSU stock grants*</li> <li>Professional development and training opportunities</li> <li>Company virtual happy hours, free food, and fun team-building activities</li> <li>Monthly cell phone stipend</li> <li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li> </ul> *May vary by country and worker type - please reach out to your recruiter for more information Click <a href="https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing" target="_blank">here</a> to learn more about Fivetran's Benefits by Region. <hr> We’re honored to be <a class="c-link" href="https://fivetran.com/blog/hvr-acquisition-series-d" target="_blank" data-stringify-link="https://fivetran.com/blog/hvr-acquisition-series-d" data-sk="tooltip_parent">valued at over $5.6 billion</a>, but more importantly, we’re proud of our&nbsp;<a class="c-link" href="https://fivetran.com/culture" target="_blank" data-stringify-link="https://fivetran.com/culture" data-sk="tooltip_parent">core values of Get Stuck In, Do the Right Thing, and One Team, One Dream</a>. Read about us in&nbsp;<a class="c-link" href="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" target="_blank" data-stringify-link="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" data-sk="tooltip_parent">Forbes</a>.&nbsp; &nbsp; &nbsp; Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion &amp; belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, <a href="https://www.youtube.com/watch?v=xlhtp4dGh8o" target="_blank">click here</a> and enjoy our video. To learn more about our candidate privacy policy, you can <a href="https://fivetran.com/candidate-privacy" target="_blank">read our statement here</a>. <hr> We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this <a href="https://forms.gle/V7k3t4u9j523XkEt6">form</a>. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</div>

Posted 2 weeks, 6 days ago Apply Now →

Senior Instructional Designer

Fivetran • Remote, North Carolina, United States, AMER

Greenhouse (Remote)

<div class="content-intro">From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. &nbsp;Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. &nbsp;As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. &nbsp;During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role As a Senior Instructional Designer at dbt Labs, you'll be at the heart of how our sales and go-to-market teams learn, grow, and perform. Reporting to the Director of Enablement, you'll be responsible for designing and building high-quality learning experiences that scale across a global, distributed workforce. The ideal candidate brings a strong foundation in adult learning principles, a sharp eye for content structure, and the ability to translate complex product and process knowledge into engaging, practical training. You thrive at the intersection of creativity and rigor equally comfortable storyboarding an eLearning module and collaborating with a subject matter expert to nail the learning objectives. You're also skilled at picking up existing briefs, decks, and raw materials and transforming them into dynamic, polished learning experiences without needing to start from scratch. What&nbsp;You'll&nbsp;Do <ul> <li>Design and develop a range of learning content including eLearning modules, instructor-led training, job aids, video scripts, and assessments</li> <li>Take existing briefs, slide decks, and source materials and transform them into dynamic, engaging learning experiences that drive real behavior change</li> <li>Partner with the enablement team to translate content and curriculum strategy into actionable, field-ready learning assets, bridging the gap between strategic vision and finished training materials</li> <li>Partner closely with subject matter experts across sales, product marketing, and revenue operations to gather, structure, and validate content</li> <li>Build courses in Articulate Rise, creating interactive, visually compelling modules optimized for a modern learner experience</li> <li>Concept, script, and produce microvideos that deliver focused, bite-sized learning on key topics, from product walkthroughs to sales skill reinforcement</li> <li>Apply instructional design frameworks (ADDIE, SAM, or similar) to ensure all programs are grounded in clear learning objectives and measurable outcomes</li> <li>Build and manage content in our LMS, ensuring a seamless and intuitive learner experience</li> <li>Create interactive and scenario-based learning experiences that reflect real selling situations our reps encounter in the field</li> <li>Develop certification programs, quizzes, and knowledge checks to assess comprehension and reinforce key behaviors</li> <li>Maintain and update existing content as products, messaging, and processes evolve</li> <li>Collaborate with the broader enablement team to support live training sessions with well-designed materials, slide decks, and facilitation guides</li> <li>Track content engagement and learning outcomes, using data to continuously improve program effectiveness</li> </ul> Skills&nbsp;We're&nbsp;Looking&nbsp;For <ul> <li>5+ years of experience in instructional design, learning &amp; development, or a related field — ideally in a B2B SaaS or tech environment</li> <li>Demonstrated ability to take existing briefs, decks, and raw source material and craft them into engaging, high-quality learning content</li> <li>Hands-on expertise building courses in Articulate Rise, with strong proficiency across the Articulate 360 suite</li> <li>Experience concepting, scripting, and producing microvideos for learning — including recording, light editing, and optimizing for on-demand consumption</li> <li>Experience building and managing content in a modern LMS platform, bonus points if it’s Thought Industries&nbsp;</li> <li>Strong writing and storytelling skills — you can make even technical content clear, concise, and compelling</li> <li>Familiarity with sales processes and go-to-market motions; experience supporting a sales enablement function is a plus</li> <li>Ability to manage multiple projects simultaneously in a fast-moving environment</li> <li>Experience working across time zones and designing for remote, hybrid, and in-person audiences</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. &nbsp;Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.</div><div class="title">Pay Range</div><div class="pay-range">$161,394&mdash;$201,742 USD</div></div></div><div class="content-conclusion">&nbsp; Perks and Benefits <ul> <li>100% employer-paid medical insurance*</li> <li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off</li> <li>RSU stock grants*</li> <li>Professional development and training opportunities</li> <li>Company virtual happy hours, free food, and fun team-building activities</li> <li>Monthly cell phone stipend</li> <li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li> </ul> *May vary by country and worker type - please reach out to your recruiter for more information Click <a href="https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing" target="_blank">here</a> to learn more about Fivetran's Benefits by Region. <hr> We’re honored to be <a class="c-link" href="https://fivetran.com/blog/hvr-acquisition-series-d" target="_blank" data-stringify-link="https://fivetran.com/blog/hvr-acquisition-series-d" data-sk="tooltip_parent">valued at over $5.6 billion</a>, but more importantly, we’re proud of our&nbsp;<a class="c-link" href="https://fivetran.com/culture" target="_blank" data-stringify-link="https://fivetran.com/culture" data-sk="tooltip_parent">core values of Get Stuck In, Do the Right Thing, and One Team, One Dream</a>. Read about us in&nbsp;<a class="c-link" href="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" target="_blank" data-stringify-link="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" data-sk="tooltip_parent">Forbes</a>.&nbsp; &nbsp; &nbsp; Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion &amp; belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, <a href="https://www.youtube.com/watch?v=xlhtp4dGh8o" target="_blank">click here</a> and enjoy our video. To learn more about our candidate privacy policy, you can <a href="https://fivetran.com/candidate-privacy" target="_blank">read our statement here</a>. <hr> We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this <a href="https://forms.gle/V7k3t4u9j523XkEt6">form</a>. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</div>

Posted 2 weeks, 6 days ago Apply Now →

Content Design Lead - Evinova

Evinova • Remote

Linkedin (Spain)

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Spain. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.