Documentation Leadership & Technical Writing Manager Jobs

Areas of responsibility may include- but is not limited to Researching and sourcing external /internal training programs and providers to meet the Central Service Team and Integrated Business Solutions training needs. Presenting and sharing data driven insights in a meaningful way, to inform strategy.Conducting each component of the training cycle within the business units i.e., Training Needs Analysis, and Design, Develop, Delivery, Assessment and Measurement, People Performance Enhancement, as well as protocol updates.Design, develop, deliver, and update customized training interventions that meet business needs.Identify knowledge and skills gap within the Central Service Team and Integrated Business Solutions business units, and planning, designing, and conducting training interventions that close the gaps.Development of existing and new staff in the area.Increase the skills levels of the business unit through targeted training interventions, including coaching.Deliver training sessions.Schedule and plan learning sessions in accordance with business unit requirements.Conduct formal preparation for training.Provide learners with practical application opportunities. (Practical application during and post training)Provide Formative and Summative assessment feedback. (Feedback on any assessments or developmental areas picked up on assessments / QA reports)Complete all required administration. (stats reaction evaluation / training utilization) Evaluate Training interventions.Obtain a completed reaction evaluation form from all learners.Measure impact of learning interventionMaintain accurate and complete training and assessment records.Provide timely and regular feedback to management and team leaders on training, coaching, induction, trends identified, training needs.Personal Attributes And SkillsSmart Creative “out of the box thinking.”Ability to work in a flexible and changing environment.Ability to work under pressure, driven to excel.Outstanding communication skillsAssertiveness and resilienceInnovation and initiativeAnalytical thinking and decision-making abilities.Highly structured and action orientedElevated level of attention to detail, resilience, enthusiasm, energy and driveA team player who can work alone when required and without supervision.Ethical and able to maintain confidentiality and manage boundaries.Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly.Makes presentations and undertakes public speaking with skill and confidence.Responds quickly to the needs of an audience and to their reactions and feedback.Projects credibility.Qualifications & Experience 6 months SSM above 100% At least 1 year experience in current skill as a permanent employee SME Experience - Advantageous Dual or multiskilled - Advantageous Training experience - Advantageous EMPLOYMENT EQUITYThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Show more Show less Seniority level Associate Employment type Full-time Job function Human Resources Industries Financial Services

Job ID: 5661 Data is the foundation of our business and confidence in data is key for serving our customers in the right way in Large Corporates and Institutions (LC&I). Are you passionate about information architecture and would you like to build deep insight into the LC&I data landscape? We are now looking for an Information Architect who will play a pivotal part in driving strategic deliveries in our Data & AI transformation and ensure reliable and high quality data both for business processes and regulatory purposes.About Our TeamWelcome to LC&I Data Management. We collaborate closely with the LC&I business and help implementing clever data management practises, often in a complex data landscape. Data is the backbone of everything we do, and the team adds value by ensuring the data meet the business needs and regulatory requirements across the LC&I business value chain. If you are a strategic thinker with passion for information architecture, and have a proven track record of driving complex initiatives through influence and collaboration, we encourage you to apply for this exciting opportunity.Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us. Main responsibilities in this role: Leading cross-organizational collaboration: Independently collaborate with diverse stakeholders including Service Area/Domain Business Leads, Technology Leads, Architects, Data SMEs etc. to develop comprehensive metadata and information models to enable business objectives Driving results through influencing: Drive relevant Data Product deliveries without formal authority by effectively influencing stakeholders and building consensus across the organization Stakeholder engagement: Interact with internal stakeholders in LC&I, and coordinate alignment across other Business Areas and Group Functions including Group Technology, GDM and Group Architecture AI-powered automation: Develop and implement AI agents to automate manual-heavy processes, enhancing efficiency and reducing operational overhead Data Domain expertise: Leverage deep technical and conceptual understanding of LC&I data domains to design robust information architectures that support business objectives Data Standards development: Develop data standards and build business information models for Markets data subject areas while ensuring cross data domain alignment and regulatory compliance Change leadership: Support business stakeholders in adopting new tools, technologies and methodologies while managing key initiatives under tight timelines and pressure Who You AreThis is the right role for you if you possess: Data Product Expertise: Strong understanding of data product development, data reference architecture, and data architecture principles Information Architecture Competence: Proven ability to independently collaborate across organizations with different stakeholders to develop comprehensive information models Influence and Leadership: Demonstrated track record of driving results through effective stakeholder influence, particularly with senior leadership AI and Automation Expertise: Strong competence in developing AI agents and automated solutions to streamline manual-heavy processes and resolve bottlenecks in information architecture workflows Data Domain Knowledge: Strong technical and conceptual understanding of key financial data domains, including (but not limited to) market risk & valuation data, trade data, instrument data, and custody & safekeeping data Risk & regulatory expertise: Deep understanding of data-related banking regulations (e.g., BCBS 239, CRR/CRD, GDPR, ECB supervisory expectations), with the ability to identify data-related risk exposures, navigate complex regulatory requirements, and translate them into practical controls to ensure robust and sustainable compliance Communication and Change Management: Exceptional communication skills with proven change management capabilities and a development-oriented mindset Performance Under Pressure: Ability to work effectively under pressure while managing tight timelines and competing priorities Your background and skills include: Strong background in data management and governance, with expertise in leveraging advanced analytics and automation Strong stakeholder management skills with ability to lead by example and foster collaborative environments Fluent in English (professional level) Master’s degree preferred in Finance, Mathematics, Data Science, Computer Science, or a related technical field. Relevant qualifications in data management, information modelling, or AI/ML are considered an advantage What We OfferPeople come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.If this sounds like you, get in touch!Next steps Submit your application no later than 10/09/2026. For more information, you’re welcome to contact Maria Luoto at maria.luoto@nordea.fi.We enable dreams and aspirations for a greater good. We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.Only for candidates in Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Banking

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job DescriptionWe are looking for a product-driven professional to help shape the RDaaS product strategy by driving the application roadmap and partnering with business leaders to design scalable, long-term solutions that deliver measurable value.As an Associate Product Owner in the Data Taxonomies Product Strategy team, you will support the ongoing evolution of taxonomy and reference data capabilities on the RDaaS Platform. You will help capture and structure requirements, support feature design with UX and Technology partners, maintain high-quality documentation and standards, and support onboarding of users and tenants—ensuring the product remains consistent, governed, and easy to consume.Job ResponsibilitiesSupport discovery for new features and enhancements by gathering requirements, documenting workflows, and clarifying user needs.Produce well-written user stories, acceptance criteria, and supporting materials in partnership with UX and Engineering.Support definition and maintenance of standard data models and taxonomy patterns (structures, attributes, naming conventions).Assist with documenting metadata and quality expectations to improve reuse and consistency.Create and maintain product documentation (onboarding guides, FAQs, feature notes, process playbooks) in line with team standards.Help strengthen the handoff from product design to delivery execution to ensure clarity and traceability.Support complex onboarding by documenting requirements, coordinating activities across teams, and tracking actions to completion.Help ensure solutions align to standard product patterns and are scalable.Partner with the Delivery sub-team to ensure feedback from user support, testing, and releases is captured and informs future product enhancements.Support refinement sessions and user testing coordination as needed.Required Qualifications, Capabilities, And SkillsAptitude for user-centered, systems-oriented product design—able to understand user needs and ideate on scalable solution designsShould contribute to & iterate on prototypes, independently & in partnership with design leads & UX teamsExperience in product, business analysis, project delivery, or technology delivery in an enterprise environment. Ability to write clear requirements (user stories, acceptance criteria) and maintain structured, high-quality documentation. Foundational understanding of (or strong interest in) reference data, taxonomies, metadata, and data governance. Strong organisational skills and attention to detail; ability to manage multiple priorities and stakeholders. Comfortable partnering with UX and engineering teams in an Agile delivery environment.Preferred Qualifications, Capabilities, And SkillsExposure to enterprise reference data/taxonomy tools (e.g., EBX or similar). Familiarity with Agile tools and practices (e.g., Jira). Financial services experience.ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Product Management and Marketing Industries Financial Services

Active Opportunity Track: This position maps directly to the Localization Specialist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the roleCan you help shape how knowledge flows across InHealth? From our clinical and operational teams to the digital channels supporting our patients.At InHealth, we hold a huge amount of valuable clinical, operational and organisational knowledge. As our Knowledge Management Coordinator, you'll help make sure the right information reaches the right people, in the right place, at the right time.You'll play a key role in how we capture, organise, govern and share knowledge across InHealth – from policies, SOPs and clinical guidance through to patient pathways, training materials and operational know-how.And this isn't just about managing documents.You'll help shape how trusted information is surfaced across SharePoint, our intranet and knowledge bases, as well as emerging channels such as chatbots and Voice AI.It's a fantastic opportunity for someone who loves bringing structure to information, improving how people find what they need and using technology to make knowledge more accessible and useful.What you will doWorking across clinical, operational, governance, digital and customer-facing teams, you'll:Capture, organise and maintain important organisational knowledgeMake information easier to find through clear structures, tagging, metadata and taxonomyHelp manage and improve SharePoint, intranet pages, knowledge bases and document librariesWork with subject matter experts to turn complex information into clear, usable knowledgeIdentify knowledge gaps and find practical ways to address themHelp ensure information is accurate, current, appropriately governed and version controlledShape what knowledge should be available through different channels, including intranets, chatbots and Voice AICreate guidance and deliver support that helps colleagues confidently use knowledge toolsEncourage better knowledge-sharing habits across the organisationUse feedback and content insight to continuously improve how knowledge is managed and accessedAbout youYou'll naturally enjoy making sense of information and creating order from complexity.You'll be curious, organised and highly detail-focused, but just as importantly, you'll be great with people. You'll know that effective knowledge management isn't simply about technology or repositories – it's about building relationships, asking the right questions and making information genuinely useful.You'll be comfortable working with people from different disciplines and confident translating complex or specialist information into something clear and accessible.We'd particularly like to hear from you if you have:Experience working with SharePoint, intranets, content management systems or structured knowledge repositoriesAn understanding of taxonomy, metadata, content structures and information managementExperience capturing and improving organisational knowledgeStrong written communication and stakeholder engagement skillsExcellent organisation and attention to detailExperience supporting colleagues to adopt new tools, processes or ways of workingA degree or equivalent experience in Knowledge Management, Information Science, Library Science, Communications, Business Administration or a related areaExperience within healthcare would be useful, but your ability to connect people, information and technology will be what really makes the difference.This is an opportunity to help build something that will have an impact right across InHealth.What's in it for youWe offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!In addition to this, we also offer:27 days annual leave (plus bank holidays)Generous company contribution pension schemePrivate medical insurance optionsLife assuranceFantastic learning and development opportunities24/7 access to a dedicated well-being hub and an Employee Assistance ProgrammeEnhanced parental leaveMonthly award programme and online peer-to-peer recognitionLong service recognition, with vouchers and additional annual leaveRefer a friend bonusDiscounts on our healthcare servicesSmart tech, Cycle to Work and thousands of discounts and cashback optionsPaid-for professional memberships and more!Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.About usInHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.Read more about us here: Who We Are - InHealth Group Show more Show less Seniority level Associate Employment type Full-time Job function Health Care Provider Industries Hospitals and Health Care

About The RoleLearning Designer (12-month fixed-term Maternity Cover)Location: London - Hybrid (2 days a week in the office)Your RoleAs a Learning Designer you will:Build strong relationships with Curriculum, Content, and Subject Matter Experts (SMEs) to understand course content, learning objectives, and learner needs.Collaborate with Senior Learning Designers and SMEs to create engaging and innovative blended learning programmes for QA's Apprenticeships. Script learning content using learning design principles, maintain accurate and quality-assured documentation, and ensure compliance with accessibility and copyright standards.Key ResponsibilitiesYou will ensure that the design and development of modules and other assets are completed to:SpecificationTimeBudgetQuality standards.Your success in the role will ultimately be measured by delivering better outcomes for learners and the client.Your ExperienceExperience producing digital content ideally in a regulated learning environment.Experience delivering and incorporating learning design into productsExperience using AI to assist in course creationExperience in leading learning design workshopsEvidence of contributing to improvement in learner outcomes e.g. improving a process or quality of contentAbility to design engaging and impactful learning solutions, based on sound and evidence-based principlesExcellent stakeholder management skillsBroad understanding of learning methodologies, and familiarity with cognitive psychology theories of learningFamiliarity with different media, their role and potential use cases in learning designStrong learner focus, and design thinking ethosStrong writing skills, including video scriptingProactive and collaborative communication approachA good understanding of the eLearning industry: existing and emerging platformsPreferred: understanding of apprenticeship standards, funding requirements, and Ofsted regulations.About UsWellbeing & benefitsYour wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays Holiday Buying scheme Medicash plan, Wellhub, Cycle to Work scheme Private Medical Insurance at corporate ratesEmployee Assistance ProgrammeEmployee Discounts Benefit Hub3 Development days2 Charity days per yearPension SchemeEarly Friday Finish at 4pmPersonal growthLearning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.Our people  We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.A Little About QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.Our MissionWe teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.You can find out more about us at https://www.qa.com/about/careers/ Show more Show less Seniority level Entry level Employment type Contract Job function Education and Training Industries Business Consulting and Services

As a Technical Training Specialist (NTCO) at Inotiv, you’ll be responsible for leading and overseeing technical training, competency management and compliance activities for our UK operations.You’ll ensure that animal welfare and Culture of Care principles are embedded throughout training, competency frameworks and operational practices, supporting consistent scientific, operational and regulatory standards across UK operations.You’ll support global training initiatives and contribute to the development and implementation of the UK technical training roadmap, ensuring training programmes, competency systems and governance processes are practical, standardised and effectively integrated into operational practice.You’ll maintain oversight of training governance, competency compliance and audit readiness, working collaboratively with operational, veterinary and functional stakeholders to support capability development and continuous improvement across the organisation within the UK regulatory framework.About YouYou’re an experienced training and development professional; you knows what good looks like, and can challenge people on their ideas.You’re not somebody who has owned an established training and development system, and successfully managed it. Instead you’re somebody who works to understand what a company’s training needs are, and actively builds and establishes the systems they need - then delivers the training.It would be great if you come from a life-science background, but don’t worry if you’re not. What’s important is that you’re a qualified training and development professional.You’re a hands-on doer, you’re enthusiastic, a people person who wants to get to know your stakeholders and solve their problems.You’re collaborative, you have the ability to translate operational and regulatory requirements into structured training solutions that strengthen consistency, compliance and operational capability.You have strong interpersonal skills, and can build relationships with colleagues at all levels.Location/Benefits:This is a full-time, 24-month fixed-term contract, based at our Hillcrest site in Belton (Dodgeford Road, Belton, LE12 9TE)A starting salary of £37,580 (or more, depending on experience).33 days holiday (inc. 8 public holidays)Core benefits including life assurance and pension, plus income protection after 3 years of service.Flexible benefits scheme, with optional private health insurance, health cash plan, technology scheme and retail discounts.Wellbeing benefits including our Employee Assistance Programme and our wellbeing portal with fitness videos, recipes and mindfulness exercises, plus much more.Due to the nature of this role, candidates cannot have pet rodents (mice, rats or guinea-pigs), rabbits, or animals that feed on rodents (snakes or birds) for biosecurity reasons.Candidates must be able to drive due to no public transport as we're in a rural location.About UsInotiv is a growing global contract research organisation (CRO) supporting drug discovery and development. Our work contributes to scientific and medical advances that improve health and wellbeing worldwide. At every stage of the journey, our teams play a key role in delivering quality science and operational excellence.Click APPLY now to join!Inotiv is a growing contemporary drug discovery and development company where we “Play to Win” in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There’s an opportunity for everyone at all phases of a career, each individual’s unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people’s lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.Salary Will Be Commensurate With Experience And Responsibilities.Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Research Services

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.Job DescriptionWe have an outstanding benefits package which includes: Company-provided healthcare A competitive annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your role:The Content Strategist oversees the operations that enables the Strategy & Insights team to plan, produce, approve, publish, and activate investment content efficiently, compliantly, and with clear commercial purpose.The role maintains the content pipeline, coordinates workflow across authors and partner teams, supports compliance submissions, manages publication logistics, and ensures client-ready materials are easy to find and use.Working closely with Marketing, Distribution, Product, Compliance, Design, and investment stakeholders, the role helps coordinate research output to support client engagement and business priorities.The successful candidate will bring structure, judgement, urgency, and calm execution to a global content environment where priorities change quickly, and commercial relevance, compliance discipline, and speed to market all matter.Key Responsibilities:Own the end-to-end Strategy & Insights content pipeline, ensuring all work is tracked, prioritised, and delivered on time. Coordinate planning across authors and stakeholders, proactively identifying risks, fit into the team’s overall content strategy, and aligning output with client-facing business priorities.Oversee the publication, distribution, and discoverability of approved content across internal and external channels. Work with marketing and distribution partners to ensure research is accessible, appropriately packaged, and effectively activated for client engagement and business development purposes.Serve as the central point of coordination between Strategy & Insights and global stakeholders including Marketing, Distribution, Product, and Media Relations across multiple regions and timezones. Ensure upcoming content, stakeholder requirements, client demand, and activation opportunities are incorporated into planning and communicated clearly across the organisation.Act as the primary liaison between authors and compliance, including managing the compliance process for Strategy & Insights content and maintaining relationships with compliance points of contact.Lead the management of design and administrative support resources, ensuring appropriate projects are properly briefed, prioritized, and delivered to deadline.Develop and maintain the operating procedures, knowledge repositories, and working practices that support Strategy & Insights content production. Drive process improvement initiatives that reduce inefficiencies, improve collaboration, strengthen governance, and enhance the team's overall effectiveness and commercial impact.What you can bring:Experience in communications, content operations, marketing operations, project management, investment content production, financial services publishing, or a related field.Experience working with Marketing, Distribution, Product, Compliance, Media Relations, Design, and senior investment stakeholders.Experience managing content calendars, publication pipelines, document repositories, project plans, and recurring stakeholder communications.Familiarity with compliance workflows for financial promotions, thought leadership, sales enablement, and client-facing investment material.Knowledge of asset management, investment research, client engagement, or professional investor content would be beneficial.Bachelor’s degree or equivalent experience required.Strong written and verbal communication skills, with the ability to make complex processes clear and practical.Calm under pressure, particularly during rapid-response or deadline-driven publication cycles.Excellent organisational, interpersonal, and project-management skills, with the ability to manage multiple deadlines, workstreams, and stakeholders simultaneously.High attention to detail, especially around approvals, version control, deadlines, disclosures, and distribution instructions.Collaborative and commercially minded, with a clear focus on getting the right content to the right audience in the right form at the right time.Disability Confident Scheme:Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at emea-talentacquisition@invesco.comconfirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace ModelPursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in the role's advertised office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea-talentacquisition@invesco.com. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.Our commitment to the community and environmental, social and governance investing:We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.Recruitment Agencies: Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.Regulatory:This position may fall in-scope of one or multiple regimes/directives. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Investment Management and Financial Services

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!The Manager Instructional Design leads the design and delivery of high-quality, standardized product education content that supports global product adoption and customer success. This role is accountable for learning strategy execution, content quality, and consistency across all digital learning formats.The Manager, Instructional Design leads a team of Instructional Designers and multimedia creators, establishing global standards, templates, and workflows that enable scalable, reusable learning content. Working closely with Product, Professional Services, Product Training, and SMEs, this role ensures complex technical knowledge is translated into clear, learner-focused education.This role sits within the Education Content function of Global Product Education and plays a critical role in enabling global consistency while supporting regional needs.❗This is a existing vacancy.❗ This is a full-time position.Contact: Dana Liulica - Talent Acquisition PartnerWhat you will bring:5+ years experience in instructional design, learning experience design, or digital learning leadership. Demonstrated experience leading or mentoring instructional design and content development teams. Strong grounding in adult learning theory, curriculum design, and scalable content development. Proficiency with e-learning authoring tools (e.g. Articulate Storyline/Rise, Camtasia). Experience designing learning for SaaS, technical, or complex software products. Strong stakeholder management skills, with the ability to translate technical input into learner-focused outcomes. Excellent written and verbal communication skills, with strong attention to detail and quality. Comfortable working in a global, cross-functional environment with changing priorities. Qualifications: Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field. Experience delivering customer-facing education programs in a global or multi-region organization. Familiarity with accessibility standards (WCAG) and content governance practices. Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage. What you will do:Primary tasksEducation Content Leadership Lead and develop a team of Instructional Designers. Set clear priorities, capacity plans, and delivery expectations for global content initiatives. Foster collaboration and continuous improvement within the content team. Learning Design Standards & Governance Define and maintain standardized course templates, learning taxonomies, and development workflows. Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content. Own content governance practices, including version control, metadata standards, content audits, and quality reviews. Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release. Cross-Functional Collaboration Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning. Align education content with product strategy, release cycles, and customer adoption goals. Ensure strong feedback loops between regional delivery teams and global content strategy. Innovation & Continuous Improvement Pilot and evaluate new learning tools, technologies, and design approaches. Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness. Contribute to the evolution of the Global Product Education strategy. Secondary responsibilitiesSupport Academy initiatives by collaborating on release planning, content readiness, and platform deployment timelines. Provide input into accreditation and certification programmes to ensure learning content aligns with assessment and credentialing requirements. Contribute to reporting and insights related to content effectiveness, learner engagement, and adoption trends. Support onboarding and enablement of new team members and contractors within the Education Content function. Participate in cross-functional planning sessions and strategic initiatives as required. Travel occasionally to regional offices or planning sessions to support collaboration and alignment. Additional tasksOther administrative and technical tasks that may arise in the general course of business. What's in it for you:▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.▪️We offer competitive compensation, including a competitive salary and comprehensive benefits▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.About Caseware:Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.Background Check:Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.coSecurity and Fraud:Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education and Training Industries Software Development

Job IntroductionROLE: Project Knowledge Manager – High Speed 2 SCSJVPurpose: To drive the continued step-change in the understanding and prioritisation of project culture and behaviours, to improve knowledge sharing and learning activities to enable team performance including safety, efficiency, productivity and quality of outputs, supporting project delivery.Responsible: Delivery responsibility for the SCSJV knowledge management strategy, knowledge hub, knowledge communities and associated management of external stakeholder groups, ensuring alignment to the project reset priorities.The functional role will also be required to manage the Knowledge Team, integrate the recently developed KnowBot AI solution and future enhancements, demonstrate measurable knowledge sharing benefits across delivery, whilst preparing handover of all learnings to the next phase of the HS2 programme and Parent Companies.REPORTS TO: SCS Head of Operational ExcellenceDIRECTORATE: Delivery ServicesLOCATION: Multiple Site Locations, LondonJOB LEVEL: Manager / ConsultantKey AccountabilitiesDrive a project wide continuous improvement, innovation, knowledge transfer culture and environment.Engage senior leaders to sponsor knowledge management activities to enable team performance aligned to the SCSJV reset priorities.Drive strategy/key objectives and measurable targets whilst ensuring alignment to the wider project goals and objectives.Collaborate with senior leaders to embed sharing lessons learnt and best practice to enable better ways of working.Structure knowledge management activities in the short, medium, and long term, using proven project management principles and improvement techniques, leading others along the journey.Support senior leaders in applying knowledge (hub) data to make fact-based interventions and inform decision making.Engage, coach, and collaborate with, project teams at all levels based in multiple locations. Enable and empower project teams to accept accountability and share knowledge.Develop digital solutions to improve knowledge management, driving industry standards as part of the HS2 Legacy.Understand the “voice of the customer” to align team performance across both operational and service delivery. Build relationships across parent companies (UK and globally) and other HS2 MWCC, as required.Promote team and project success to enhance both SCS and HS2 reputation, leaving a legacy across parent companies, HS2 and wider industry.Be a collaborative role model, uphold the values and behaviours of SCSJV and HS2.Preferred Skills & ExperienceExperience within the construction and infrastructure sector preferred.Experience working with senior leaders to embed a learning culture and sharing environment.Experience of managing both strategic and tactical change in a senior capacity.Experience of enabling and directing a structured approach to improvement activities across all disciplines on a large project.Experience of facilitating, developing, and coaching multi-disciplined teams, across multiple locations.Effective communicator and facilitator, with ability to build strong networks and influence at a senior level.Comfortable taking on a “disrupter” role, challenging norms and driving change to benefit the project.Strong written, analytical and AI skills to assess data, understand trends and facilitate activities based on relevant information.Able to work in an agile manner, fast paced and able to identify and resolve blockers efficiently and effectively.CompetenciesDeliver results – enable short-, medium- and long-term outcomes.Focus on customers – balancing the needs of internal and external stakeholder communities.Improve our business - enable decision-making based on fact-based evidence and the measurement of performance data.Drive sustainability Communicate – high impact and influential facilitator. Understand communication benefits to leadership and organisation stability.Collaboration – utilise proven improvement principles, tools, and techniques, applying a structured, consistent approach throughout the organisation.Develop yourself.Lead people - motivate and empower others to drive and improve standards of performance.Lead teams - be comfortable coordinating a range of activities, inspiring staff towards a common goal. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Civil Engineering

Direct message the job poster from Department for Transport (DfT), United Kingdom Eleri Joseph Eleri Joseph Recruitment Marketing Partner at Department for Transport (DfT), United Kingdom 476183 Senior Content DesignerDepartment for TransportApply before 11:55 pm on Sunday 6th September 2026📍 Location: Birmingham, Hastings, Leeds, Swansea (This role is suitable for hybrid working)💷 Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time🏆️ Available Positions: 1Join the Department for Transport's Content Design Team and help create content that makes government services simpler, clearer and more accessible for everyone. As a Senior Content Designer, you will play a lead role in shaping user-centred digital services and GOV.UK content, ensuring people can find and use the information they need quickly and easily.Working as part of a multidisciplinary team, you will use research, data and user insight to design, write, edit and continually improve content across a range of digital products and services. You will collaborate closely with policy colleagues, service designers, user researchers, legal teams, AI and communications professionals to understand complex topics and turn them into clear, accessible content that meets user needs.Top Responsibilitiesproject managing publishing requests from initial advice to officials to the delivery of high-quality content and services on time and on budgetcollaborating with internal policy, comms and service design teams to understand their needs, pair write content and mark-up content to meet tight deadlinesproviding advice on the best ways to ensure that content and services are accessible and usablebuilding relationships across the department to increase focus on meeting user needs, improve compliance with accessibility regulations and promote early engagement with content designersFor more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.Benefitsemployer pension contribution of 28.97% of your salary – read more about Civil Service Pension contribution rates25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave)8 Bank Holidays plus an additional Privilege Day to mark the King’s birthdayaccess to the staff discount portalexcellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etcjoining a diverse and inclusive workforce with a range of staff communities to support all our colleagues24-hour Employee Assistance Programme providing free confidential help and advice for staffflexible working options where we encourage a great work-life balanceAbout YouTo be successful in this role you will need to have the following experience:expert content writing, editing and proofreading skills, including a strong command of grammar, spelling, punctuation and tone of voiceproven ability to translate complex information into plain English that meets user needsdemonstrable experience of applying and championing content standards, accessibility requirements and editorial style guidespractical experience of using evidence, research and analytics to improve contentmember of, or willing to join, the Content Design Academy and complete the learning content design packageunderstand, or be willing to learn, agile working practicesHow to Apply👉 Read the full description and apply here: https://bit.ly/4gHb2aXThis vacancy closes at 23:55 on Sunday 6th September 2026 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design and Information Technology Industries Government Administration

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Register Here!Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.About The RoleAs a Technical Writer at Camunda, you'll be embedded within product teams, taking full ownership of documentation for key areas of our platform. You'll work side-by-side with engineers, product managers, and designers to ensure our documentation is clear, accurate, and closely aligned with the product experience. This is a hands-on role where you'll become a subject matter expert, directly shaping the developer journey through high-impact content across the Camunda platform. Beyond content, you'll help maintain and configure the infrastructure that keeps our documentation running smoothly. You'll join a collaborative, mission-driven team focused on helping developers become productive with Camunda technologies quickly and joyfully. Developers with technical writing experience are encouraged to apply.What You’ll Be DoingOwn and drive the documentation for one or more product areas, acting as the embedded technical writer within the corresponding product teams.Work closely with engineers, product managers, and designers to stay deeply informed about the product roadmap and ensure documentation is accurate, timely, and aligned with feature development.Become a subject matter expert in your assigned product areas, developing hands-on experience with Camunda products to create documentation that reflects real-world usage and developer needs.Lead documentation efforts from concept through to release, including planning, writing, reviewing, and maintaining content that empowers developers to succeed with Camunda technologies.Advocate for documentation as a critical part of the user experience, bringing the user’s perspective into product discussions and influencing design and implementation where appropriate.Continuously improve the structure, clarity, and completeness of the documentation based on analytics, user feedback, and your own insights.Collaborate with other writers and the broader Documentation team to share best practices, contribute to team goals, and evolve our documentation tooling and standards.Help maintain and improve our documentation site's technical infrastructure, including build tooling, deployment pipelines, and Docusaurus platform configuration, to keep publishing fast, reliable, and scalable.What You Bring3+ years of technical writing experience and a strong portfolio of developer-focused content such as user guides, installation guides, API references, tutorials, and technical blog posts.Hands-on experience with Java, Kubernetes, Helm, Docker, and related technologies, and a proven ability to deeply understand, use, and test complex technical products (ideally with Camunda 8 or similar products).Experience with writing about on-premise software installation or other technical environments, as well as SaaS and software documentation.Proven ability to tailor content for diverse audiences and technical backgrounds, including software engineers, application developers, business analysts, and process owners.Experience with docs-as-code workflows and documentation frameworks such as Docusaurus, and using AI, Git, and Markdown in a developer-centric environment.Ability and/or willingness to use our productNice-to-havesExperience maintaining, configuring, and extending documentation site infrastructure and deployment pipelines, preferably using Docusaurus.Software engineering experience, or proficiency with one or more programming languages.Comfortable iterating on an existing technical writing style guide and advocating for its cross-functional use.This role is an existing vacancy#C1 #USEASTCompensationWhat We Have to Offer:We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:United States: $102,300.00 to $164,900.00United Kingdom: £64,200.00 to £105,600.00Singapore: S$127,000.00 to S$190,500.00Canada: C$108,600.00 to C$178,600.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).Benefits & PerksWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @camunda.com. We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information.Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

IntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.Your Role And Responsibilities Lead the development, strategy, and governance of the learning curriculum for the telecom account Define instructional standards, templates, and methodologies for the design team Oversee the end‑to‑end design of courses, learning paths, and certification programs Work with operations, training delivery, quality, and client teams to identify learning needs Manage instructional designers and eLearning developers, assigning workload and project priorities Ensure training content aligns with operational goals, performance gaps, and telecom policies Review and approve course designs, storyboards, scripts, and assessments Track curriculum performance and recommend improvements using data and learner feedback Ensure training meets compliance, regulatory, and brand requirements Provide executive‑level updates on curriculum roadmap, progress, and risksPreferred EducationBachelor's DegreeRequired Technical And Professional ExpertiseEducational Qualifications Include: Required BA/BS degree in Instructional Design, Education, Communications, or related fieldPreferred Master’s degree in Instructional Design, Adult Learning, or similar Industry certifications (e.g., ATD, CPTD, APTD, curriculum design certifications)Job Skills And Behaviors IncludeRequired Minimum Skills: Strong leadership and project management abilities Advanced knowledge of instructional design methodology (ADDIE, SAM, Bloom’s Taxonomy) Excellent written communication and content‑development skills Effective interpersonal, facilitation, and stakeholder‑management abilities Strong analytical, planning, and organizational skills Expert PC skills (Word, PowerPoint, Excel) and experience with authoring toolsPreferred Behaviors Independent, innovative, and strategic thinker Strong attention to detail and quality Comfortable working in fast‑paced environments with shifting priorities Collaborative and able to build strong cross‑functional relationshipsPreferred Experience Telecom learning development or contact center training experience Experience managing large curriculum builds or complex learning programsb families or progression paths Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Philippines. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Philippines. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job DescriptionMake your mark by shaping how customer service teams learn and perform. Join a collaborative team that builds practical, engaging learning experiences that support performance and career growth. Bring your expertise in instructional design to create training that is clear, consistent, and easy to apply on the job. If you enjoy partnering with subject matter experts and turning complex topics into simple, usable content, this role is for you.Job SummaryAs an Instructional Designer within Chase Travel Learning, you will design, develop, and improve training experiences that help customer service advisors deliver excellent support. You will partner with leaders and subject matter experts to identify learning needs and translate them into effective learning solutions. You will create content across multiple formats and ensure materials are accurate, consistent, and ready for deployment. You will use feedback and performance insights to continuously improve learning effectiveness and learner experience.Job ResponsibilitiesPartner with stakeholders to identify training needs and performance gapsDesign engaging learning experiences across e-learning, instructor-led training, job aids, and assessmentsDevelop training materials that are accurate, clear, and aligned to business processes and policy updatesFacilitate train-the-trainer sessions to support consistent delivery and adoptionManage multiple development projects simultaneously and deliver to agreed timelinesEvaluate learning effectiveness using feedback and performance indicators and implement improvementsRequired Qualifications, Capabilities, And SkillsBachelor's degree in Instructional Design, Education, or a related fieldMust have at least 3 years of instructional design experience creating training for customer-facing service teams (e.g., contact centers)Experience developing e-learning and instructor-led training materials, including job aids and assessmentsProficiency with learning management systems and common e-learning authoring toolsStrong written and verbal communication skills with the ability to partner effectively with diverse stakeholdersAbility to work on a night shift schedulePreferred Qualifications, Capabilities, And SkillsExperience supporting travel-related products or servicesExperience applying project management practices to manage scope, timelines, and dependenciesABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamcxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education and Training Industries Financial Services

DescriptionAI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now. Do you want to be a part of it? Then read on!The Senior Training Specialist provides an exceptional learning experience, facilitating blended learning for the AGI-DS org. The role requires the ability to support planning, scheduling, coordination and execution of end-to-end training. The Senior Training Specialist will work closely with the Training Manager to track and drive completion of training reporting and task completion through the Learning Management System (LMS), and support Training Specialists to do the same. Senior Training Specialists also work to identify areas of improvement at a site level and to drive innovation within training approaches, with the goal to scale these innovations to the wider, global network.Key job responsibilities Facilitate classroom training following the approved curriculum. Actively work to maintain theoretical proficiency in assigned trainings. Maintain expertise in their current role by staying current on tools, process, procedures, and training techniques. Manage the classroom to ensure an organized and productive learning environment for all trainees. Evaluate trainee performance on a daily basis to identify opportunity areas and help improve performance accordingly. Ensure trainee success by providing coaching & feedback during training and providing feedback to Training Manager on trainee engagement and performance. Share batch-related observations with the respective Training Manager so that they can take corrective action. Manage relevant tasks within the Learning Management System (LMS), such as enrolment and scheduling of learners & trainings, and troubleshoot any implementation issues. Publish training reports as per the agreed standard/template. Collect the feedback on the effectiveness of the training programs/modules/content through training surveys, ongoing observations or while taking the course(s) and shares it with the relevant stakeholders. Communicate with the relevant stakeholders on the progress and needs of ongoing trainings. Develop, maintain and document new processes to continuously improve training across the network. Support the Training Manager with delegated tasks to drive training delivery across the team.Basic Qualifications Bachelor's degree in a relevant field or equivalent work experience Speak, write, and read fluently in German and English at C1 level or above Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning Experience developing and implementing training programs Proficiency in English verbal and written skills Communication skills for the purpose of knowledge transfer and skill development, including explaining technical topics to novices and collaborating with subject matter experts and managers Excellent collaboration, coordination and organisation skills Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings Knowledge of adult learning and training practices Experience working with remote teams Competent user of Microsoft Office tools (Word, Excel and PowerPoint) Experience leading and coordinating within a group of peers Continuous improvement skillsPreferred Qualifications Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash Ability to use multiple learning methods and link appropriate methods with subject matter Experience working with a globally-distributed management organizationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Development Center (Netherlands) B.V. - C80Job ID: A10504681 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Software Development