Documentation Leadership & Technical Writing Manager Jobs

Nous recherchons un Knowledge Manager IT / Support (H/F) sur Nantes. Tu assureras l'optimisation des services de support informatique et l'amélioration de la qualité de service rendue aux utilisateurs. Tes futures missions : - Auditer et nettoyer la base de connaissances existante pour identifier les obsolescences et doublons. - Analyser les incidents récurrents pour proposer la création de nouveaux articles. - Catégoriser et structurer l'arborescence des articles pour une recherche fluide. - R…

En tant que Knowledge Manager, vous aurez pour objectif de structurer, centraliser et développer la gestion des connaissances au sein de la DSI. Vos principales missions seront : - Définir et formaliser les processus de gestion des connaissances. - Reprendre, organiser et migrer la base de connaissances existante. - Centraliser les procédures communes à l'ensemble de la DSI. - Structurer la documentation afin de la rendre claire, accessible et facilement exploitable. - Organiser le partage des …

About Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of…

Company DescriptionWe are a leading AgTech and Input business that operates throughout selected international markets as part of a global group of Agri Technovation (AT) companies. We believe that technology and innovation is the formula for the future. A passion for precision farming led to the creation of a company where our group of specialists use their extensive experience to bring producers profitable and sustainable sought-after solutions. Because science-based plant and soil health and nutrition is at the root of everything we do, we focus on products and services, providing specialised precision farming services and manufacturing tailored agricultural products.A highly experienced leadership team drives the business with an acute ability to guide, inspire and lead all team members, ensuring strong focus on our mission - maximising grower profitability through science and technology.We are looking for an experienced Creative Content Designer to help shape, strengthen, and consistently express our brand across print and digital platforms. This role is suited to a designer who combines strong conceptual thinking with high-quality execution and who enjoys turning strategic briefs into visually compelling brand communication. You will work closely with marketing and product teams to develop creative solutions that support campaigns, product launches, and broader business objectives, while ensuring brand consistency across all touchpoints.What You’ll DoTranslate brand and marketing strategies into clear, compelling visual concepts.Develop and apply cohesive visual systems that strengthen brand identity.Lead the design of marketing and campaign collateral across print and digital channels.Collaborate with internal stakeholders to interpret briefs and shape visual direction.Contribute to brand development initiatives, including visual identity, packaging, and logo applications.Create infographics and data-driven visualsMaintain and apply brand guidelines, templates, and visual standards.Manage multiple projects simultaneously while maintaining quality, consistency, and attention to detail.What You Bring2+ years’ experience in graphic or brand design, ideally in a marketing-driven or in-house environment.Ability to think beyond execution and contribute creatively to brand and campaign development.Excellent attention to detail and a high standard of visual quality.Strong communication and time-management skills in a fast-paced environment.Ability to work independently while collaborating effectively with cross-functional teams.Strong conceptual thinking with the ability to move confidently from idea to execution.Experience working across multiple brands, campaigns, or clients.A sharp eye for detail and a high standard of visual craft.Confidence presenting and explaining design rationale.Strong time-management skills and the ability to work to tight deadlines.Technical RequirementsStrong proficiency in Adobe Creative Suite: InDesign, Illustrator, PhotoshopComfortable working across print and digital design formats.Proficient in Microsoft Office.Qualifications & LanguageDegree, diploma, or equivalent qualification in Graphic Design or a related field.Fully bilingual in Afrikaans and English. Show more Show less Seniority level Associate Employment type Full-time Industries Farming, Agricultural Chemical Manufacturing, and Agriculture, Construction, Mining Machinery Manufacturing

About the roleLearning Sandbox is an education technology consultancy based in Cape Town, South Africa. The heartbeat of our business is producing bespoke digital content while also offering strategic, pedagogical and digital asset research, design and production services. We're looking for an exceptionally skilled, knowledgeable and team-oriented learning designer for online learning in data science and AI.You'll join a multidisciplinary team of high-performance professionals - from subject experts to creatives - who are responsible for developing premium, free-to-use educational content for the digital sphere. You will be part of the team focusing on data science and AI literacy. We're looking for a proactive, forward-thinking individual who can help to unpack and communicate complex technical concepts in simple and accessible ways, keeping learner engagement and motivation front of mind.This role calls for creativity, initiative, collaboration, and independent judgement. We are looking for someone who takes real ownership of the end product, is comfortable using AI tools to accelerate drafting while critically evaluating and refining outputs, and who can synthesise and evaluate feedback from multiple stakeholders across iterative rounds of review. You'll need to balance teamwork with self-directed execution, and bring a genuinely curious, evidence-based approach to how AI and technology can support (not replace) sound learning design judgement.We're looking for someone with a passion for STEM education and inspiring learners around the globe through meaningful educational experiences. Your primary focus will be new content development, particularly in interactive formats and supporting educator resources that help teachers integrate digital materials into the classroom.Attributes we valueHigh agency and initiative: You are proactive and comfortable taking ownership of the overall project outcome, not just your individual contribution, and stepping in to help unblock or move work forward when needed.Sound judgement: You critically evaluate and refine AI-assisted work, and are able to justify your choices through sharing your thought process.High personal standard of work: You review and check your own work critically before it is sent for stakeholder review.Adaptability and resilience: You are comfortable working in a fast-paced, evolving environment and manage feedback constructively rather than defensively. You are comfortable applying your skills and expertise to new tools and scenarios.Collaboration: You are comfortable partnering with stakeholders and contributing constructively as part of a team.Conceptual thinking: You contribute meaningfully to the quality of ideas, not just their execution.Clarity of communication: You are able to clearly articulate your ideas, feedback, and reasoning to others. Excellent attention to detail: You execute accurately and consistently against a brief.Tool-agnostic: You are focused on outcomes rather than any particular software or process.Key responsibilitiesTake ultimate ownership of projects from initial concept through to final, production-ready delivery, proactively managing deadlines, dependencies, and review cycles.Brainstorm, conceptualise, and develop proposals and scripts for interactive learning experiences focused on data literacy and AI.Direct a cross-functional team of subject matter experts, product designers, engineers, multimedia designers, and faculty to deliver cohesive and engaging learning experiences.Design learning experiences grounded in learning science and pedagogical best practices, connecting data literacy and AI concepts to meaningful, real-world challenges.Exercise sound, independent judgement when translating learning objectives into learning experiences, scripted content, and assessments.Responsibly leverage AI-powered tools to support ideation, scripting, and prototyping, while critically evaluating and refining AI-assisted outputs to ensure quality, accuracy, and original instructional thinking.Analyse user feedback and usage data to identify opportunities to improve learning materials, experiences, and design strategies.Collaborate with product design and engineering teams to research, prototype, and evaluate new approaches and content formats for data science learning.Stay current with emerging developments in learning design, learning science, data science, and AI, contributing to an internal community of practice.Requirements: What you'll bringPost-secondary education in data science, analytics, statistics, engineering, or science with 3 or more years of work or teaching experience in relevant fields.4–5 years of learning design or instructional design experience.Demonstrated ability to critically evaluate AI-generated content, including verifying claims and applying original pedagogical judgement rather than accepting output at face value.Comfort with emerging technologies and a genuine interest in how they reshape content development workflows.Strong problem-solving and people skills.Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and engaging manner suitable for the target audience.Ability to work well independently as well as collaboratively, with good organisation, time-management skills, and a track record of meeting deadlines without compromising on quality.Willingness to work remotely, very important.MUST BE ELIGIBLE FOR WORK IN SOUTH AFRICA.Good to haveExperience using generative AI capabilities for content development.Experience working with product managers and engineers, especially on learning products.Formal education in learning science, learning design, or teaching.Knowledge of the US education system with a focus on high school.Familiarity with relevant curriculum standards and frameworks, including those for data science and AI (e.g., DS4E and aiEDU).Experience creating content for online learning environments.Experience aligning content to established education standards.We are committed to creating an inclusive workplace, where individual differences are respected, appreciated and supported. The next step is for shortlisted candidates to complete a skills assessment. If you do not hear from us within 3 weeks, please consider your application unsuccessful. Disclaimer: Learning Sandbox (PTY) Ltd. only accepts applications that have been completed and submitted via BambooHR. We do not accept any third party applications or applications that have been submitted via email.  Show more Show less Seniority level Entry level Employment type Full-time Industries E-Learning Providers

Direct message the job poster from Wikimedia Foundation Lisa H. Lisa H. Recruiting @ Wikimedia Foundation | Recruiting Operations & Systems Expertise The Wikimedia Foundation is seeking a Lead Learning Experience Designer to create innovative, engaging, and accessible learning experiences that strengthen the capacity of volunteers and communities across the Wikimedia movement. You'll help contributors develop the confidence, skills, and knowledge they need to participate effectively, navigate Wikimedia’s communities and practices, and grow as contributors.In this role, you'll partner with Foundation teams, affiliates, researchers, subject matter experts, and volunteers to understand learner needs, identify barriers to participation, and develop learning experiences that support contributors at different stages of their journey.This role goes beyond traditional instructional design. You’ll think like a learning product designer, finding the right approach for each challenge, whether that means creating an online course on Wikimedia’s learning management system (LMS), WikiLearn, producing multimedia content, experimenting with emerging technologies, or embedding learning into existing experiences and workflows. You will do all this while ensuring the experiences you create are culturally responsive, accessible, and relevant to a global audience. This role is intended for an experienced individual who is comfortable operating with a high degree of autonomy and making decisions in complex, evolving environments.Success in this role means being a curious, resourceful problem solver who understands how people learn, grow, and participate. You can think big about how learning can strengthen the Wikimedia movement, while also rolling up your sleeves to build, experiment, and iterate on solutions that make a meaningful difference.ResponsibilitiesDesign and develop innovative digital learning experiences, capacity-strengthening resources, and performance support solutions for contributors across the Wikimedia movement.Partner with product teams, community groups, researchers, and subject matter experts to identify learning needs, contributor challenges, and opportunities to strengthen participation.Determine the right learning approach for each opportunity, whether that be a self-paced course, video, interactive experience, AI-enabled support, workshop, or embedded guidance.Develop learning experiences that support contributors in understanding new tools, workflows, policies, governance processes, and community practices across Wikimedia projects.Rapidly prototype, test and iterate on learning experiences, using modern authoring tools, multimedia, and AI tools.Apply learning science, user-centered design, and learning experience design methodologies to create engaging, effective, and inclusive solutions.Evaluate learning effectiveness using learner feedback, participation data, and other qualitative and quantitative insights, continuously improving content based on evidence and community feedback.Contribute to the ongoing evolution of the Foundation's learning strategy by staying current with learning technology, online learning, AI, and digital engagement, identifying opportunities to expand and strengthen learning offerings across the movement.Ensure learning resources reflect Wikimedia's values of openness, collaboration, equity, and knowledge sharing.QualificationsRequiredExperience designing and developing digital learning experiences for diverse, global audiences.Demonstrated experience creating engaging e-learning, instructor-led, virtual, or blended learning solutions.Experience using a learning management system (LMS) to develop, organize, and publish learning content.Demonstrated ability to diagnose capability gaps, identify the right interventions, and rapidly design, build and improve learning experiences.Excellent written communication and content development skills, with the ability to simplify complex concepts for diverse audiences.Experience collaborating with cross-functional stakeholders and subject matter experts.Commitment to accessibility, inclusive design, and culturally responsive learning practices.PreferredExperience working with volunteer communities, open knowledge initiatives, nonprofits, or international organizations.Experience designing learning for multilingual audiences and collaborating across cultures and time zones.Experience creating learning in modern digital environments using tools such as Rise, Storyline, Camtasia, Adobe Creative Suite, Figma, video editing tools, AI content generation platforms, or similar technologies.Experience partnering with product teams or using product design approaches, such as user research, experimentation, prototyping and iteration.Knowledge of experimentation methods, A/B testing, learning analytics, product analytics, and continuous improvement practices.Familiarity with Wikimedia projects, the Wikimedia movement, or open-source communities.You'll Thrive in This Role If You...Think like a designer and builder, comfortable moving from identifying challenges to creating, testing and improving solutions.Are curious about how people learn, what motivates participation, and how to leverage modern methods and technology to create memorable learning experiences.Are energized by ambiguity and enjoy figuring out what needs to be built rather than waiting for a predefined assignment.Excel at collaborating with people from different backgrounds, languages, and areas of expertise.Balance creativity with evidence and structure, using data, research, and feedback to guide decisions.Care deeply about accessibility, inclusion, and creating learning that supports equitable participation.Are inspired by Wikimedia's mission to make knowledge freely available to everyone.About the Wikimedia FoundationThe Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$117,437 to US$177,624 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.*Please note that we are currently able to hire in the following:US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)For US-based applicants: this position is part of the Communication Workers of America bargaining unit.Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)We periodically review this list to streamline to ensure alignment with our hiring requirements.All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.More informationU.S. Benefits & PerksApplicant Privacy PolicyWikimedia FoundationWhat does the Wikimedia Foundation do?What makes Wikipedia different from social media platforms?Our ProjectsOur Tech StackNews from across the Wikimedia movementWikimedia BlogWikimedia 2030 Show more Show less Seniority level Not Applicable Employment type Full-time Industries Software Development

ResponsibilitiesThe Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.What will I be doing?- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.QualificationsMinimum Qualification1. Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.6. Fluency in SSA is required for interacting with local content and stakeholders in the SSA market, plus fluency in English as the primary working language.7. For internal candidates, the current job level must be G3 or abovePreferred Qualifications: 1. Candidates with department Live and Monetization policy knowledge will be preferredTrust & SafetyContent that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​​TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​​We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less Seniority level Entry level Employment type Full-time Industries Technology, Information and Internet

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Ireland. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the Company Davidson Technology are working with a leading local government entity to secure an experienced Information Architecture & Solution Readiness Project Manager to support the organisation's Asset Management Program. This is a key delivery role within Digital & Information Services, helping prepare the organisation for the successful implementation and transition to a new Asset Management Information System (AMIS). About the Role You will lead the Information Architecture & Solut…

eLearning Instructional Design Specialist Permanent - Part Time Bring learning to life through creative, accessible digital experiences that help our people grow. Join our Organisational Development team and turn complex ideas into engaging online learning that builds capability across Lake Macquarie City Council. Create innovative online and blended learning that makes a genuine organisation-wide impact Partner with subject matter experts and use leading authoring tools to shape memorable lear…

Multiplier — Global Human Platform Location: Flexible / Global (Multiplier operates in 150 countries) Team: Product Design / Design org Reporting to: Snr Director of Design About Multiplier Multiplier is building the world’s leading Global Human Platform — enabling companies to hire, onboard, manage, and pay talent across 150 countries without friction. From global payroll and compliance to benefits and contractor management, our platform simplifies complex international employment infrastructu…

We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals. We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully. Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters , and that’s where you come…

Documentation Manager North Sydney, NSW Hybrid – combination of North Sydney office, project sites and working from home Project Director / Senior Project Manager About the Role We are seeking an experienced and highly organised Documentation Manager to join a leading construction and project management consultancy based in North Sydney. This is a key role within the project delivery team, responsible for managing and controlling project, design and construction documentation across a range of …

6-Months Your new company: This organisation operates within a complex, high-hazard industrial environment and is committed to maintaining robust health, safety and risk management practices. An opportunity is available for an experienced Health & Safety Systems and Technical Documentation Specialist to support the ongoing development and improvement of its safety management systems, procedures and technical documentation. Your new role: Reporting to the Health and Safety Manager, you will deve…

About This OpportunityWe're working with a leading foundational AI lab to find experienced senior instructional designers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.We're looking for senior instructional designers with 4+ years designing corporate training, onboarding, or learning and development programs to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: new-hire onboarding playbooks, training facilitator guides, learning curriculum outlines, course completion and engagement tracking spreadsheets, manager enablement decks, and skills assessment rubrics.Compensation: $70/hourCommitment: Flexible, 5-20 hours per week (or more if desired)Location: Fully remote, work on your own scheduleStart date: ASAPQualifications 4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines Skilled at building engagement tracking spreadsheets and skills assessment rubrics that hold up to L&D and people-ops scrutiny Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detailAbout EthosEthos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.Key Requirements4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlinesSkilled at building engagement tracking spreadsheets and skills assessment rubrics that hold up to L&D and people-ops scrutinyExpert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail Show more Show less Seniority level Mid-Senior level Employment type Part-time Industries Technology, Information and Internet

Active Opportunity Track: This position maps directly to the Localization Specialist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Singapore. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job Title: Documentation SpecialistJob DescriptionWe are seeking a motivated and detail-oriented Documentation Specialist to manage day-to-day engineering documentation for investigational heart valve programs. In this on-site role, you ensure that technical documents, design records, and quality system documentation are accurately created, maintained, reviewed, and controlled in alignment with regulatory and quality requirements. Working closely with Engineering, Quality, Regulatory, and Operations teams, you play a critical role in maintaining document integrity, supporting product development activities, and ensuring inspection readiness.ResponsibilitiesCreate, revise, route, and maintain engineering documents within the document control system.Manage document change requests, including Engineering Change Orders (ECOs) and Engineering Change Notices (ECNs).Ensure Design History Files (DHF), Device Master Records (DMR), and technical documentation remain current, accurate, and complete.Review documentation for completeness, consistency, and compliance with internal procedures and quality standards.Coordinate document approvals and ensure timely processing of revisions and updates.Support engineers with the preparation, formatting, and organization of technical reports, protocols, work instructions, and specifications.Organize and maintain product development records throughout the full design lifecycle.Ensure traceability between design requirements, verification activities, and associated documentation.Assist with maintaining records related to testing, validation, and product development activities.Prepare documentation packages for design reviews and key project milestones.Adhere to company standard operating procedures (SOPs), FDA Quality System Regulations, ISO requirements, and document control procedures.Support internal audits, regulatory inspections, and quality system reviews by maintaining inspection-ready documentation.Identify documentation gaps, discrepancies, and compliance risks and escalate issues as appropriate.Participate in continuous improvement initiatives to enhance document management processes and tools.Partner closely with Engineering, Quality, Regulatory Affairs, Manufacturing, and Clinical teams to support documentation needs.Coordinate document review and approval workflows across departments to ensure efficient and compliant processes.Communicate document status, revision progress, and outstanding actions to stakeholders in a clear and timely manner.Schedule documentation review meetings and maintain associated records, minutes, and action items.Support training efforts related to document control and engineering documentation procedures for cross-functional teams.Essential Skills35 years of experience in document control, engineering documentation, quality systems, or regulated manufacturing environments.Experience working within FDA-regulated medical device, pharmaceutical, or other highly regulated industries.Knowledge of Design Control requirements, Design History Files (DHF), and document control processes.Hands-on experience with electronic document management systems (EDMS, PLM, Agile, Windchill, Arena, or similar platforms).Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.Strong attention to detail with the ability to consistently produce accurate, complete, and compliant documentation.Excellent organizational skills with the ability to manage multiple document workflows and priorities simultaneously.Quality-focused mindset with an understanding of traceability, compliance, and record integrity.Effective communication skills for collaborating with both technical and non-technical stakeholders.Proactive problem-solving skills to identify process improvements and resolve documentation issues.Team-oriented approach and ability to thrive in a collaborative engineering and product development environment.Additional Skills & QualificationsExperience supporting medical device design assurance, risk management, design validation, and validation activities through documentation.Experience in quality engineering, new product development, or process development environments.Familiarity with mechanical engineering concepts and terminology to support technical documentation.Demonstrated ability to work effectively in a small, culture-oriented team with a focus on innovation.Comfort working in highly regulated environments with frequent audits and inspections.Ability to contribute to continuous improvement initiatives related to documentation and quality systems.Work EnvironmentThis position is based on-site in Maple Grove, MN, working closely with Engineering, Quality, Regulatory, Manufacturing, and Clinical teams in a collaborative, small, culture-oriented environment. You will use electronic document management systems (such as EDMS or PLM tools) and the Microsoft Office Suite on a daily basis to manage and maintain engineering and quality documentation. The work is performed in a professional office and engineering setting that supports investigational heart valve product development, with regular cross-functional interaction and a strong emphasis on innovation, compliance, and inspection readiness.Job Type & LocationThis is a Permanent position based out of Maple Grove, MN.Pay And BenefitsThe pay range for this position is $85000.00 - $120000.00/yr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Excellent Company Benefits And Paid Time Off.Job Type & LocationThis is a Permanent position based out of Maple Grove, MN.Application DeadlineThis position is anticipated to close on Oct 30, 2026.Workplace TypeThis is a fully onsite position in Maple Grove,MN.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Business Consulting and Services

About SugarAISugarAI is redefining CRM for the age of AI.We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.Where You Fit InWe are seeking a curious, sharp, and detail-oriented Technical Writer to join our Knowledge Management team, where you'll create clear and comprehensive documentation for customers, partners, and employees while helping drive the adoption of AI-powered tools and innovative workflows that improve how we work and deliver content.As part of SugarAI’s Product organization, you'll work closely with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle. You'll participate in product discussions, build strong product expertise to champion the user's perspective, and provide product expertise.Ideal candidates will need to have a background in software and experience in technical writing and a willingness to explore smarter ways of working to improve how knowledge is created, maintained, and delivered. Strong writing, critical thinking, and sound judgment are essential to ensuring our content remains accurate, useful, and trusted.This position is a unique opportunity to contribute to the evolution of our Knowledge Management practices and help shape the future of SugarAI products!Impact You Will MakeCreate and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience Turn complex technical concepts into simple, useful, and easy-to-understand content, while contributing to improvements in SugarAI’s support experience Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency What You Will Bring2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role Enthusiasm for educating customers and ability to create clear, user-centric content Strong attention to detail, with excellent grammar, writing, and communication skills Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers A strong focus on user needs and a passion for building excellent software experiences Confidence managing projects independently while also contributing effectively as part of a collaborative team A 4-year degree or equivalent practical experience Preferred QualificationsIn-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications Experience contributing to software feature planning Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.We use artificial intelligence (AI) tools to support our recruiting process, including scheduling, candidate search, prioritization. AI does not make hiring decisions or automatically reject candidates; those decisions are made by people at SugarAI.Benefits And PerksBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: Excellent healthcare package for you and your family Savings and Investment – 401(k) match Unlimited Paid Time Off Paid Parental Leave Online Legal Services (Rocket Lawyer) Financial Planning Services (Origin) Discounted Pet Insurance (Embrace Pet Insurance) Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public Health and Wellness Reimbursement Program Travel Discounts Educational Resources - Career & Personal Development Program Employee Referral Bonus Program We are a merit-based company - many opportunities to learn, excel and grow your career!If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Compensation Range: $76.2K - $102.9K Show more Show less Seniority level Entry level Employment type Full-time Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.