Documentation Leadership & Technical Writing Manager Jobs

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Good Faith Pay Range: In accordance with Virginia law, the good-faith pay range for this position is $70,000-$80,000 per year. Actual compensation will be determined based on the candidate's qualifications, education, experience, skills, and other legitimate business factors. Technical Training SpecialistThe Technical Training Specialist delivers high-quality, instructor-led technical training that helps learners build practical, job-ready skills they can apply immediately. This role is responsible for preparing and facilitating technical courses, validating lab environments, supporting learner success, maintaining technical subject matter expertise, and partnering within the Learning & Technology team to continuously improve course quality and delivery.At SkillOps, technical training is part of our broader mission to build capability, develop leaders, and prepare organizations for what’s next. The Technical Training Specialist delivers precision-built capability experiences, with a focus on learning that changes what people can do—not just what they know.Our instructors are more than presenters—they are trusted technical advisors who create engaging, hands-on learning experiences that build confidence, develop real-world capability, and help individuals and organizations succeed. Every class should leave learners able to immediately apply what they've learned in the workplace.Primary Areas Of InstructionCompTIA certification courses (A+, Network+, Security+, SecurityX, Linux+, CySA+, Cloud+) Microsoft Power Platforms Microsoft Sharepoint, Project and other Microsoft Technologies Other technologies as assigned Essential ResponsibilitiesDeliver instructor-led technical training in classroom, virtual, and hybrid environments. Translate complex technical concepts into practical, learner-friendly instruction. Prepare and validate labs, software, equipment, and learning environments before delivery. Troubleshoot classroom, learner, software, lab, and technical issues during live instruction. Demonstrate real-world use cases, best practices, and practical application of technologies taught. Answer advanced learner questions beyond the published curriculum when appropriate. Maintain technical expertise, certifications, and instructional readiness. Review certification exam changes and recommend curriculum updates. Support learners during class through coaching and technical guidance. Monitor learner engagement, comprehension, lab completion, and feedback. Document delivery observations, recurring learner questions, and recommended improvements. Participate in course pilots, lab testing, and facilitator readiness activities. Partner with Learning & Technology to improve curriculum, labs, assessments, and delivery methods. Represent SkillOps professionally while building trust with learners and client stakeholders. Utilize AI-enabled tools where appropriate to improve instructional preparation and learner engagement. Travel to client locations as required for onsite training delivery Success in this RoleDeliver engaging, high-quality learning experiences. Maintain excellent learner satisfaction scores. Support strong certification exam outcomes. Ensure reliable lab environments with minimal disruption. Continuously improve course materials and instructional quality. Maintain current certifications and technical expertise. Required Qualifications3+ years delivering instructor-led technical training or comparable technical education. Expertise in one or more Microsoft technologies, CompTIA certification domains, or enterprise software platforms. AI Experience: Demonstrated experience using and teaching artificial intelligence (AI) tools and technologies, including generative AI platforms such as ChatGPT, Microsoft Copilot, Google Gemini, or Claude, ability to incorporate AI tools into technical training, productivity workflows, and hands-on learning activities.Strong technical troubleshooting skills in live learning environments. Excellent presentation, facilitation, and communication skills. Ability to simplify complex technical concepts for learners with varying experience levels. Experience working with virtual labs, cloud-based learning environments, or hands-on technical labs. Strong organizational skills and attention to detail. Ability to work independently while collaborating across departments. Willingness to travel to client sites as required Preferred QualificationsCurrent CompTIA certifications (A+, Network+, Security+, or equivalent). Microsoft Certified Trainer (MCT). Experience teaching adult learners and certification preparation courses. Experience developing or improving technical curriculum. Experience with Learning Management Systems (LMS). Knowledge of Microsoft 365, Azure, and enterprise productivity platforms. Why Join SkillOps?At SkillOps, we believe great instructors do more than deliver content—they help people transform the way they work. Our mission is to build capability that drives real organizational impact, equipping individuals and teams with the technical, leadership, and AI skills they need to succeed in a rapidly changing world.If you're passionate about technology, enjoy helping others succeed, and want to be part of a team that is redefining workforce development, we'd love to meet you. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Professional Training and Coaching

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

ECORP Consulting, Inc. is seeking a full-time Technical Editor/Production Coordinator to join our team in our Rocklin, Redlands, Irvine, San Diego, or Chico, California office. This role supports our technical and scientific teams by ensuring the accuracy, clarity, consistency, and timely production of technical reports, proposals, and other client deliverables.The position is initially 100% in office, with the potential for a hybrid schedule following the orientation period. This role is not available on a fully remote schedule.ResponsibilitiesEdit, format, and proofread technical reports, plans, studies, proposals, and other documents to ensure accuracy, clarity, consistency, and compliance with company standards and applicable style guides.Maintaining and troubleshooting Microsoft Word formatting, including styles, numbering, tables, figures, and cross-references. Collaborating with authors, technical staff, and project managers to improve document readability, flow, and accuracy.Formatting documents according to company, client, and government requirements using established templates and styles.Publishing and quality-checking documents using Adobe Acrobat Pro and related software, including applicable accessibility requirements.Coordinating document production activities to meet project, client, and regulatory deadlines.Independently manage multiple assignments, prioritize deadlines, resolve formatting and publishing challenges, and communicate scheduling or workload conflicts. Performing hardcopy document production, including printing, binding, folding, and packaging.RequirementsBachelor’s degree in English, environmental science, journalism, communications, or a related field, or equivalent relevant education and/or professional experience.Strong written communication, editing, proofreading, and document quality-control skills.Advanced proficiency in Microsoft Word and proficiency in Microsoft Excel, PowerPoint, Outlook, and Adobe Acrobat Pro.Demonstrated ability to manage competing priorities, meet deadlines, and work collaboratively with technical staff and project managers.Ability to independently research and resolve document formatting and production challengesAbility to lift to 10 pounds.Preferred QualificationsExperience editing or preparing technical documents in environmental consulting, planning, engineering, scientific, or regulatory settings.Experience working with complex documents containing tables, figures, appendices, references, and cross-references.Familiarity with digital accessibility standards, including WCAG, PDF/UA, and Section 508.This is a full-time hourly position with a range of $35.00 to $42.00 per hour, equivalent to approximately $72,800 to $87,360 annualized.Starting salary is determined by relevant experience, education, certifications/permits, geographic location, internal equity, and market conditions. ECORP Consulting strives to hire applicants at a level within the noted pay range commensurate with an applicant’s directly applicable experience and relevant education and certifications while maintaining career growth and employment advancement opportunities.ECORP Consulting, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Level: Entry-LevelJob Type: Full TimeJob Location: RocklinJob Position: Technical Editor Show more Show less Seniority level Entry level Employment type Full-time Industries Environmental Services

Job DescriptionSenior Technical Editor - ManagerJoin our team of high-end strategy and management consultants and professionals who have served on the front lines of homeland security, law enforcement, criminal justice, emergency management, and the military. Have an immediate impact and grow your career quickly at the same time!Job Summary: Lafayette Group is seeking a dynamic and experienced Senior Technical Editor to edit, review, and provide quality assurance for cybersecurity-focused content supporting a government organization. This role requires more than traditional copyediting. The ideal candidate will bring strong editorial judgment, cybersecurity knowledge, and the ability to assess technical accuracy, strategic alignment, audience fit, and overall effectiveness of cybersecurity publications. The Senior Technical Editor will ensure content supports broader messaging strategies, aligns with agency priorities, and is delivered in the most effective format for the intended audience.Job ResponsibilitiesServe as the Senior Technical Editor for cybersecurity publications, ensuring content aligns with client strategic objectives and broader cybersecurity initiatives.Review content for technical accuracy, clarity, consistency, structure, tone, and audience appropriateness.Evaluate whether each product’s type, format, messaging, and level of detail are appropriate for the intended audience and strategic purpose.Identify opportunities to optimize content, including recommending when materials should be revised, combined, reorganized, retired, or supplemented.Collaborate with subject matter experts to clarify technical concepts, resolve inconsistencies, and improve readability.Ensure cybersecurity content reflects current threats, best practices, terminology, and frameworks, including NIST, MITRE ATT&CK, and Secure by Design.Support coordination, review, and release of cybersecurity guidance and related content.Ensure publications integrate effectively with ongoing communications campaigns, agency priorities, and cybersecurity initiatives.Apply editorial standards, style guidance, plain language principles, and accessibility considerations to improve content quality.Provide quality assurance reviews to ensure final products are accurate, polished, consistent, and ready for publication.Work through existing relationships and contract alignment to connect related efforts, identify and address information gaps, and improve customer service, stakeholder engagement, and information sharing at all levels.Required Qualifications:Ability to obtain and maintain DHS Suitability (EOD).Bachelor’s degree.Seven or more years of experience in writing, editing, or technical communications.Experience reviewing and editing a range of work products, including content developed by other team members.Exceptional writing, editing, grammar, syntax, and proofreading skills.Proficiency with Microsoft Office tools, including Word and Teams.Ability to produce consistent, polished, and uniform work products. Desired Qualifications:Knowledge of cybersecurity concepts, policies, procedures, threats, and best practices.Ability to translate complex technical information into clear, audience-appropriate language.Experience supporting federal government clients or agencies.Ability to collaborate effectively with subject matter experts, communications teams, and client stakeholders.Ability to take initiative and work independently in a fast-paced environment.Strong customer-service orientation, problem-solving skills, and strategic thinking.Location: Hybrid / Client-site (Arlington, VA)Federal Contracts: This position involves working on federal contracts that require all workers on the contract to be U.S. Citizens. Additionally, some contracts may require the ability to obtain a security clearance.Salary Range: $95K-$125KLGI carefully considers various factors when determining salary, including but not limited to education and training, professional experience, knowledge, skills and competencies, licensure and certifications, contract-specific affordability, and organizational requirements. New employees are not usually hired at the top of the estimated salary range and salary decisions depend on the circumstances and factors for each case. Salary is only one aspect of LGI’s generous total compensation package.Lafayette Group provides equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Equal Opportunity Employer, including disabled and veterans.Read More Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Business Consulting and Services

Job Title: Technical Writer (Journeyman)Job Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The OpportunityCACI is seeking a Journeyman Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.ResponsibilitiesCreate accurate technical documents for all infrastructure engineering and implementation activities across the CA IT enterprise Develop detailed infrastructure diagrams for all production systems ensuring alignment with Department of State and DT security requirements Create technical documents and diagrams for all server installation activities, including configuration specifications and deployment procedures Document site surveys and recommendations for renovations, infrastructure components, and physical placement of equipment at all worldwide locations Develop comprehensive project plans and schedules for all special projects, coordinating with stakeholders to ensure alignment with program objectives Refine, execute, and maintain Standard Operating Procedures (SOPs) for deployments, reviewing them semi-annually and implementing recommended improvements Maintain installation and upgrade schedule with weekly updates, tracking progress and communicating changes to stakeholders Deliver deployment tracking reports for both post self-installs and those performed by installation teams, ensuring accurate documentation of all deployment activities Develop user guides, technical manuals, and training materials to support end users and technical staff across the enterprise Collaborate with subject matter experts, engineers, and project managers to gather information and ensure technical documentation accuracy and completeness RequiredQualifications: Bachelor's degree + 4 years of experience in related fields, such as technical writing, documentation development, technical communication, or information design; equivalencies considered. Active Secret Clearance Proven experience creating technical documentation, infrastructure diagrams, and Standard Operating Procedures (SOPs) for IT environments Demonstrated knowledge of infrastructure engineering, server installations, and deployment processes Strong writing and editing skills with ability to create clear, concise technical documentation for diverse audiences Excellent organizational skills with ability to manage multiple documentation projects and maintain schedules DesiredPrior experience supporting federal agencies, especially the Department of State Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials Experience with documentation tools (Microsoft Visio, Adobe Technical Communication Suite, MadCap Flare) and diagramming software Knowledge of ITIL frameworks, project management methodologies, and experience documenting infrastructure for geographically distributed environmentsWhat You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$59,600 - $122,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Defense and Space Manufacturing

Job Title: Technical Writer IIJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental USAnticipated Posting End: 10/21/2026OpportunityJob DescriptionCACI is looking for a Technical Writer to join our team!  You will draft, incorporate, edit, review, and publish approved Satellite Control Network (SCN) Technical Order (TO) Changes to the baseline in support of the operations and maintenance personnel performing the SCN mission.ResponsibilitiesWork in accordance with Air Force Technical Order requirements and DoD MIL-STD. Sustain SCN Technical Order Baseline. Create Technical Order redline packages. Participate in Technical Order certification/verification activities. Incorporate approved technical order changes using Arbortext. Review Technical Order changes. Create/edit engineering documentation. Participate in project teams. Coordinate with engineers and project team members to review, create, and edit technical order, engineering documentation, and contract deliverables. Support, coordinate, and schedule project and contract customer meetings. Train and mentor other technical writers. QualificationsRequiredBachelor’s Degree in Technical Writing, Communications, English or a related technical field. Three years of experience or seven years of relevant technical or procedural writing experience in lieu of degree. Experience with MS Word, Excel, and Power Point, and Adobe Acrobat Pro. Experience with Air Force Technical Orders. Ability to communicate with project managers, government customers, engineering, and logistics staff. Excellent verbal/written communication skills. Ability to consistently meet deadlines. Ability to obtain a SECRET clearance. Willingness to learn DesiredExperience in the Satellite Control Network (SCN). Familiarity with engineering drawings. Working knowledge of TM-86-01 and TO-00-5-1. Experience with SGML language and Arbortext editor. Hourly Pay Rate: $37.07 plus $5.09 per hour Health and WelfareWhat You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThis posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.Minimum Required Hourly Wage$37.07There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Defense and Space Manufacturing

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Space Systems has an exciting career opportunity in Huntsville, Alabama for a Technical Writer – Level 2 to join our team of qualified, diverse individuals, supporting the Ground-based Midcourse Defense (GMD) Weapon Systems (GWS) program. This position is located in Huntsville, AL.Job ResponsibilitiesResponsibilities are in more than one of the following information systems and/or related areas: personal computer applications use and training, data control and scheduling coordination, systems administration, data security administration, and associated fields. This job incorporates those responsibilities by using data gathering technology and software and then transforming that data into charts, reports and information that drives critical decision making, information sharing and production improvements, this will put you right in the middle of allowing Production, Technical teams and Sr. leadership to all work more effectively and efficiently.Other ResponsibilitiesFrequent collaboration with internal company personnel. Represents organization on specific projects and tracking metrics. May make presentations to small groups.Develops solutions to a variety of problems of moderate scope and complexity.Works under only very general supervision. Work is reviewed for soundness of judgement and overall adequacy and accuracy.Edit documents to ensure compliance with style, design, layout, specification, and grammar and spelling requirements.Attend technical meetings, as requested, to capture discussion in minutes or other documentation.Support Program Operations tasking, as assigned.Basic Qualifications(Level 2) Bachelor’s Degree and a minimum of years of applicable experience; a Master’s degree with 2 years applicable experience or 6 years of experience may be considered in lieu of a Bachelor’s degree.(Level 3) Bachelor’s Degree and a minimum of years of applicable experience; a Master’s degree with 5 years applicable experience or 9 years of experience may be considered in lieu of a Bachelor’s degree.Active DOD Security Clearance.Must have MIL STD 40051 experience.Experience with XML, Arbor text and/or SGML.Possess the skill and ability to perform complex tasks with minimal supervision.Experience with understanding complex engineering drawings, specifications, and system description documents.Experience with facilitating/supporting review boards.Effective time management skills and ability to multi-task. Experience with creating, editing, and revising moderately complex technical documents, such as: Operating manuals, user guides, checklists, training materials, installation guides, and functional specifications.Experience proofreading and ensure compliance with program-specific or DoD documentation standards and formatting requirements.Preferred QualificationsAbility to stand up a Release Library and experience verifying that changes identified during board reviews are incorporated into documents and the Release Library.Possess an understanding of and ability to apply military technical order principles, concepts practices, and standards.Have existing knowledge of military aircraft technical order editing/writing processes.Familiarity with technical manuals and standards specific to Integrated Product Support(IPS) or other logistics documentation (e.g., Maintenance Work Instructions, Technical Orders).S1000D or other Structured Document specifications.Capable of producing clear, concise, and well-organized documentation while adhering to approved style guides and quality control processes.This requisition is eligible for ERAP in accordance with the Space ERAP criteria - Space Employee Referral Award Program (ERAP)#HSVSpacehttps://jobs.northropgrumman.com/careers?query=HSVSpace#SPEnhancedERAPPrimary Level Salary Range: $65,800.00 - $98,800.00Secondary Level Salary Range: $81,800.00 - $122,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Show more Show less Seniority level Associate Employment type Full-time Industries Defense and Space Manufacturing

OverviewTheInstructional Designer & Trainer develops high‑impact, online interactive training modules that equip Operations teams with the technical knowledge, process mastery, and system proficiency required to deliver consistent, high‑quality service. This role combines instructional design expertise, digital learning production, and close partnership with SMEs to convert complex operational processes into engaging, user‑friendly, measurable learning experiences.The role requires strong digital content development capabilities, experience with learning technologies, and the ability to manage multiple training design projects in a fast‑paced operations environment.Responsibilities Learning Analysis & Design Conduct Learning Needs Assessments (LNA) across all Operations teams, roles, and customer groups to identify skill gaps, audience profiles, and the required learning modalities. Partner with Operations SMEs, OPEX, QA, FAM/PAM teams and Process Owners to translate technical workflows, SOPs, and system procedures into structured, scalable learning content. Define learning objectives, competency outcomes, and assessment criteria aligned with operational KPIs, QA scorecards, and performance expectations. Content Development & Production Design and build interactive online training modules, including scenario‑based learning, simulations, branching narratives, games, and guided practice exercises. Develop multi‑modal learning collateral, such as: Video walkthroughs and system simulations Quick reference guides (QRGs) Talking points and facilitator guides Animations, infographics, and visual aids Job aids, checklists, and workflow maps Storyboard content and create visually engaging layouts that enhance comprehension and retention. Apply proven instructional design models (ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick Model, etc.) to ensure structured and effective training outcomes. Assessment & Evaluation Develop tests, quizzes, knowledge checks, practical exercises, and certification assessments to measure training effectiveness. Use learner analytics, LMS data, performance metrics, and evaluation surveys to continuously refine and improve the modules. Track and analyze learner behavior (completion, drop‑off rates, assessment scores) to recommend learning reinforcements. Collaboration, Projects & Stakeholder Engagement Serve as a key partner to Operations, Quality, HR/Learning, OPEX, and Product teams during new process rollouts, system changes, and operational migrations. Maintain project timelines, file repositories, course documentation, and version control aligned with governance standards. Support leaders by providing insights on training readiness, adoption risks, and recommended enablement plans. Ensure all training solutions align with RUM, Spend Management, UEM, RBMS, and overall Business Services standards. Innovation & Continuous Improvement Research and apply emerging trends in learning technology, microlearning, AI‑assisted training tools, gamification, and adult learning strategies. Ensure training translates into operational behavior change, increased accuracy, faster cycle times, and reduced rework/escalations. Drive digital-first learning approaches that support a geographically distributed workforce (Manila/Cebu) Key Performance Indicators (KPIs) KPIs Timely delivery of learning and development projects Quality and accuracy of instructional materials developed Learner satisfaction and training effectiveness scores Improvement in learner proficiency and post-training performance Stakeholder satisfaction and responsiveness to business needs Continuous update and enhancement of training content and tools Tools/Environment: RealPage UEM (AP Extract, Bill Pay), vendor portals, ticketing/case systems, MS Excel/Word/Outlook, internal scorecards & dashboards Standard tools/Application LMS: Cornerstone, Moodle, SuccessFactors, Workday Learning Authoring Tools: Articulate Storyline, Rise 360, Adobe Captivate, Camtasia Productivity Tools: Microsoft PowerPoint, Word, Excel, Teams, SharePoint Design / Multimedia: Canva, Adobe Creative Cloud, video and audio editing tools Project / Collaboration Tools: Planner, Trello, Asana, Jira Assessment / Feedback Tools: Microsoft Forms, SurveyMonkey, quiz and evaluation platforms AI Tools: Microsoft Copilot, ChatGPT, Claude, Gemini Productivity & Collaboration Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Microsoft Teams, SharePoint, OneDrive Microsoft Copilot & AI-powered productivity tools Analytics & Business Intelligence Power BI – dashboard creation, DAX modeling, data visualization Excel Advanced – PowerQuery, pivot modeling, forecasting, scenario planning SQL basics (optional but preferred for deeper data extraction) Data modeling best practices and performance tuning Project & Program Management Microsoft Project / Planner Jira, Confluence, Asana, Trello (any major PM tool is acceptable) PMO templates: RAID logs, charters, dashboards, governance materials Agile/HYBRID toolsets (Scrum boards, sprint planning, retrospectives) Work Environment Fast-paced, transformation-centric operations environment Cross-functional work setting involving Operations, Product, Technology, Finance, HR, and Process Excellence teams Hybrid collaboration (US-based leaders + PH operations) High exposure to executive leadership, strategy teams, and governance bodies Requires ability to manage multiple projects, deadlines, and workstreams simultaneously Strong culture of continuous improvement, innovation, and data-driven decision-making Utilizes AI tools across daily workflows for research, reporting, and optimization Qualifications Qualifications Education Bachelor’s or Master’s degree in Instructional Design, Education Technology, Digital Learning, or related field; or equivalent practical experience. Experience 3–5 years experience in instructional design, digital learning production, or technical training development. Experience designing training for Operations, BPO, shared services, SaaS, or technical environments highly preferred. Skills & Competencies Deep knowledge of instructional design models and adult learning principles. Strong ability to convert complex technical content into engaging, simplified, and learner-friendly experiences. Excellent English communication skills—written, verbal, and presentation. Ability to manage multiple design projects simultaneously and consistently meet timelines. Strong visual design and storyboarding capability (eLearning and video). Tools & Technical Skills Proficiency with eLearning authoring tools: Articulate 360 (Rise, Storyline) Adobe Captivate Experience with Learning Management Systems (LMS). Ability to create and edit multimedia (audio/video). Basic understanding of HTML, interactive design, and animation tools. Familiarity with design applications such as Adobe Creative Cloud (optional but preferred). Work Setup Willing to work a fixed night shift to support US-based Operations. Willing to work on-site for the first 3 months, then transition to a hybrid setup. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Direct message the job poster from AIP SERVICES GmbH André Schmidt-Heß André Schmidt-Heß Senior Manager Operations, HR & Business Development | Aufbau & Ramp-up: Geschäftsbereiche, Workforce, Key Accounts | 20+ Jahre Aviation, Defence &… Head of Airworthiness, Configuration Management and Technical Publications (all genders) Permanent, full-time | Bavaria, Germany | Direct placementOn behalf of our client, an aerospace company holding an EASA Part 21J Design Organisation Approval, we are looking for an experienced leader in airworthiness and certification. This is a direct placement: you will be employed permanently by our client. AIP SERVICES accompanies you through the entire process and supports your move to Bavaria with relocation assistance.Your role You take responsibility for three functions: Airworthiness, Configuration Management and Technical Publications. As future EASA Form 4 holder, you ensure that the Design Organisation meets its Part 21 obligations. You are the main contact for the certification authorities and part of the Design Organisation leadership team.Your tasksManage the Airworthiness office and the use of DOA privilegesFurther develop DOA procedures, handbooks and compliance processesLead Configuration Management, including baselines and change controlLead Technical Publications, including manuals and continued airworthiness documentationRepresent the company towards EASA and other authoritiesPlan and steer certification and validation activities through to approvalAdvise engineering, quality, programme and executive management on airworthiness topicsSupport continued airworthiness: service bulletins, occurrence investigations and regulatory actionsBuild the team, competences and working methods of the departmentYour profileEngineering degree in aeronautics, mechanical engineering, materials or a comparable fieldMore than 15 years of experience in aircraft development and in-service supportSeveral years of experience in type investigationEligibility for, or previous approval as, EASA Form 4 holder or equivalentExperience in at least one aircraft development programmeSound knowledge of EASA Part 21, applicable certification specifications and operational suitability dataLeadership experience and the ability to handle several priorities in parallelExcellent English; German is an advantageWhat you can expectPermanent employment directly with our clientA leadership position with real influence on certification and the product life cycleRelocation support for your move to BavariaLife in Bavaria: lakes and mountains close by, good connections to international airportsConfidential handling of your application, first conversations in English or GermanInterested?Apply directly via LinkedIn or send your CV and relevant documents to karriere@aip-services.de.Please provide a detailed CV: for each position, describe your responsibilities, the programmes or aircraft types you worked on, your role in certification activities and the scope of any approvals or delegations you held. A short list of keywords does not allow us to assess your experience properly.All applications are treated confidentially. Interviews can be held in English or German.AIP SERVICES GmbH | Personnel services for aerospace, aviation and defence Show more Show less Seniority level Director Employment type Full-time Industries Aviation and Aerospace Component Manufacturing

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p>We're looking for a technical writer to join our Tech Writing team — someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.</p> <p>Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust — accurate, well-structured, and consistent in voice with every other Braze experience.</p> <p><strong>WHAT YOU’LL DO</strong></p> <ul> <li>Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on</li> <li>Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships</li> <li>Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end</li> <li>Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language</li> <li>Help oversee and maintain the documentation GitHub repository</li> <li>Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths</li> <li>Organize content so it serves a developer mid-integration and a system retrieving context — the same structure has to work for both</li> <li>Ensure documentation applies voice, style, and branding consistent with other client experiences</li> <li>Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions</li> <li>Promote and foster knowledge exchange across teams</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>3+ years writing documentation for genuinely technical audiences — APIs, SDKs, or developer platforms — with writing samples that show both range and precision</li> <li>Fluent in information architecture and knowledge management</li> <li>A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong</li> <li>Comfortable with Git, Markdown, YAML, and docs-as-code workflows</li> <li>An active, practical user of LLMs and AI tooling in your own work — you've figured out where they help and where they don't</li> <li>Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for</li> <li>Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up</li> <li>Steady across many stakeholders and comfortable when priorities shift</li> <li>Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning</li> <li>A relentless advocate for the user experience</li> </ul> <p>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,000 and $109,000/year with an expected On Target Earnings (<span data-highlighted="true" data-vc="highlighted-text">OTE</span>) between $81,000 and $121,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</p><div class="content-conclusion"><p><strong>WHAT WE OFFER</strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching</li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> <p><strong>ABOUT BRAZE</strong></p> <p>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.</p> <p>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.</p> <p>Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.</p> <p>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.</p> <p><strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong></p> <p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p> <p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.</p> <p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you</p> <p><strong>OUR AI-POWERED BRAZE RECRUITMENT PROCESS</strong></p> <p>At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.</p> <p>This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.</p> <p>Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:</p> <ul> <li>To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.</li> <li>To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at <a href="talentdata.privacy@braze.com">talentdata.privacy@braze.com</a>. </li> </ul> <p>Please contact us at <a href="talentdata.privacy@braze.com">talentdata.privacy@braze.com</a> with any questions. To find out more about our hiring process, check out <a href="https://www.braze.com/company/careers/how-we-hire">this page</a>.</p> <p><strong>Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)</strong></p> <p>Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. </p> <p>To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at <a href="talentdata.privacy@braze.com">talentdata.privacy@braze.com</a> promptly after applying. Summaries of the most recent bias audit results for such tools are available <a href="https://www.braze.com/company/legal/bias-audit-candidates">here</a>.</p> <p><em>Please see our</em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate </a><em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates">Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.<br></em></p></div>

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