Documentation Leadership & Technical Writing Manager Jobs

About the role We're looking for a seasoned conversion and AI-first copywriter who understands that the future of marketing isn't about writing every word yourself – it's about combining experienced strategic thinking with AI workflows and expert editing to produce exceptional work. In this role, you'll create high-performing email, SMS, and landing page copy for leading DTC brands while leveraging AI throughout the creative process. You'll still be responsible for developing original concepts …

Our client, a leading digital experience and creative agency , is looking for a Content Strategist to support a large-scale product and platform redesign . This role is ideal for someone who understands how content, UX, and product strategy come together to create intuitive and engaging digital experiences. The Content Strategist will work closely with UX/UI Designers, Product Managers, Researchers, and client stakeholders to assess existing content, define content strategy, and shape how infor…

Description Job Type: Full Time Location: Toronto, Canada Salary: $100 - $115k CAD Performance Incentive The Director, Content Strategy is responsible for transforming Goway’s content into a strategic growth engine. The role sits at the intersection of Brand and Digital Experience, ensuring content is shaped by business priorities, customer needs, performance insights, and high creative standards. Reporting to the VP Marketing, this leader oversees content planning, editorial strategy, creativ…

Reporting to the Director, Digital Strategy, the Manager, Content Strategy and Performance provides enterprise leadership for Sheridan's content strategy, search performance, content governance, Search Engine Optimization (SEO), and Generative Engine Optimization (GEO) initiatives across Sheridan's public website, intranet and digital ecosystem. The incumbent leads a team of content professionals responsible for content planning, creation, optimization, governance and performance measurement. T…

Job Description What is the opportunity? RBC is hiring a Lease Documentation Specialist to drive a high quality, differentiated client experience for Commercial Banking clients through servicing and fulfillment of complex leasing transactions and required documentation. You will take end to end responsibility and be the single point of contact for RBC clients, Leasing Sales Managers, Leasing vendors and legal parties where required. Additionally, you will take ownership and personal accountabil…

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in …

We're looking for a Senior UX Writer to join our team in Zürich, Switzerland in a hybrid working mode. In this role, you will help shape the voice and tone of digital products for a leading financial institution, ensuring that every touchpoint is clear, compelling and user-centered. Working closely with designers, product managers, localization specialists and developers, you’ll craft content that simplifies complex user journeys and creates seamless digital experiences. If you’re passionate about UX writing and want to make a real impact in a fast-paced design-focused environment, this role is for you.ResponsibilitiesCollaborate with interaction and service designers, product teams and localization experts to create clear, intuitive and client-focused content Write copy for UI components on web and mobile as well as support and web content Incorporate research insights and client feedback into content strategies Contribute in an agile environment participating in sprints, prototyping and iterative user testing Prepare content for multilingual environments by partnering with localization teams to ensure consistency and cultural appropriateness RequirementsNative English speaker with strong proficiency in German and understanding of multilingual product challenges Proven UX writing experience with a portfolio demonstrating digital product work Experience in financial services or similarly complex industries preferred Solid grasp of UX principles, accessibility and user research practices Strong writing, editing and proofreading skills with a focus on clarity and conciseness Proficient in Figma and FigJam Excellent communication and collaboration skills in cross-functional teams Ability to work independently, handle multiple priorities and adapt in a dynamic environment Bonus: Experience with Conversation Design for chatbots or voice interfaces Nice to haveKnowledge of design systems and localization best practices Prior experience shaping content strategies for large-scale digital transformation projectsWe offer5 weeks of vacationEPAM Employee Stock Purchase Plan (ESPP)Enhanced parental leaveExtended pension planDaily sickness allowance insuranceEmployee assistance programGlobal business travel medical and accident insuranceLearning and development opportunities including in-house training and coaching, professional certifications, and courses Please note that any offers will be subject to appropriate background checks We do not accept CVs from recruiting or staffing agencies For this position, we are able to consider applications from the following:- Swiss nationals- EU/EFTA nationals- Third-country nationals based in Switzerland with an appropriate work permit- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development, Information Technology, and Engineering Industries Software Development and IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Ireland. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Ireland. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Bentley Systems Aishling Kelly Aishling Kelly Senior Talent Acquisition Partner at Bentley Systems Bentley SystemsLocation: Dublin, Ireland (Hybrid)Position SummaryBentley Systems is seeking a Process Documentation Specialist to help transform HR into a standardized, scalable, and automation-ready global function. In this role, you'll turn fragmented process knowledge, including legacy documentation, SME input, and current practice, into clear, standardized process documentation that supports consistent service delivery, Workday enablement, self-service, and future automation. Working at the intersection of HR operations, process design, and knowledge management, you'll partner with HRSS, Centers of Expertise, HRBPs, and HR Technology to capture how work is done today, identify gaps and inconsistencies, and document future-ready global processes with a continued focus on end-to-end flow, ownership, controls, and the structure needed to make processes ready for automation.ResponsibilitiesCreate clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.Convert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.Document HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.Partner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.Support the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.Identify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.Support HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.Help establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.Apply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.Use Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.Maintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.Collaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.Support preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.This position operates in a global HR environment and may require collaboration across multiple time zones.Success MeasuresReporting to the Director, HR Operations, the 12 months expectations will be to:Deliver documentation for priority HR processes.Establish sustainable process and knowledge governance practices.Improve consistency and accessibility of HR process documentation.Create a foundation that supports future automation and self-service initiatives.Qualifications5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.Strong experience documenting business or HR processes in a structured and standardized format.Demonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.Strong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.Experience working with HCM platforms such as Workday is strongly preferred.Familiarity with HR case management, knowledge base tools, SharePoint, Microsoft Office, and Microsoft Teams.Experience using process mapping or documentation tools such as Visio, Lucidchart, Miro, or similar tools.Strong writing and attention to detail, with the ability to produce clear, professional, consistent, and easy-to-follow documentation while identifying inconsistencies, gaps, duplicate content, and unclear ownership.Experience with knowledge management, content cleanup, documentation governance, or service catalog development is preferred.Familiarity with AI tools such as Microsoft Copilot or similar tools is preferred.What We OfferA great Team and culture – please see our colleague video. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. An attractive salary and benefits package. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.About Bentley SystemsAround the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.comEqual Opportunity EmployerBentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Administrative Industries Software Development

Learning Experience Designer -Senior Description What is this role? As a Learning Experience Designer - Senior, you will take the lead in designing and developing comprehensive learning experiences. You will oversee project timelines and work with subject matter experts to create engaging digital courses for clients. advanced instructional strategies. Your responsibilities will include developing complex innovative e-learning module courses, integrating new technologies, conducting needs assess…

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us. As a working student…

Specialist Learning & Instructional Design m/f/d We are looking for you to enrich EBS. We are a private university committed to educating tomorrow's leaders, those leaders who want to make a difference in the world. Economically, socially and ecologically. We want to help shaping the change in our world for the better. With excellent knowledge transfer and by promoting personal social strengths. Our 2,200 students and further education participants study and conduct research at EBS Business Sch…

What are we looking for? We’re hiring a DevRel to own our public community and create unique, engaging content. Who are you? You are hands-on: you can debug, give architecture guidance, and jump on calls when needed You are creative: you can come up with unique, engaging content You are a great communicator and presenter: you can give demos, give talks, create videos. You are product minded: you can take repeated feedback, turn it into product ideas, and build the solution. What will you lead? …

Nango (YC W23) lets developers build product integrations with AI. It gives agents and applications access to the APIs their users rely on. More than 500 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies. We are hiring a Founding Developer Relations Lead to make Nango known, trusted, and talked about by developers. You will combine t…

RDQ427R541 At Databricks, we are passionate about enabling data teams to solve the world's most challenging problems — from making the next mode of transportation a reality to accelerating medical breakthroughs. We do this by building and running the world's best data and AI platform, enabling our customers to use deep data insights to improve their businesses. Our ability to execute this mission depends on building trust and recognition within an ever-growing community of data engineers, analy…

Job Description Tharros provides our government client with SETA support to include the application of cyber acquisition and program management expertise resulting in superior performance of command-wide programs and operations. Our support furthers the mission to unify the direction of cyberspace operations, strengthen DoD cyberspace capabilities, and integrate and bolster DoD's cyber expertise. We are currently seeking a Knowledge Manager to join our team. In support of this mission, key area…

Knowledge Manager, Mid The Opportunity: As an expert in defense missions, your unique skill set inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to help solve some of our clients’ most complex problems—and find solutions that keep our nation safe. As a Knowledge Manager, you’ll bring your technical background to collaborate with thought leaders in digital, analytics, and intelligence on projects supporting …

Training and Knowledge Manager The Opportunity: As a Training and Knowledge Manager, you’re passionate about ensuring the workforce has seamless access to the technical expertise and critical resources required to execute the mission. You know that learning styles and operational demands vary, and you thrive on connecting personnel with the right educational pathways at the right time. Bring your passion for strategic talent development and knowledge orchestration to national security-related a…

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of cus…