Documentation Leadership & Technical Writing Manager Jobs

Covisian S.p.A è un gruppo internazionale , partner di oltre 150 clienti attraverso le sue 25.000 persone che operano in 38 sedi in 7 paesi diversi e un fatturato annuo di 400 milioni di euro circa. In Italia siamo presenti con 13 sedi su tutto il territorio e gestiamo oltre 50 clienti leader in diversi settori. Lo facciamo coniugando interesse collettivo e logiche di mercato, forte dinamismo e cultura dell’inclusività, performance e accountability. Se vuoi entrare a far parte della nostra squa…

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability go…

OMP Group dal 1979 progetta e produce componenti d’arredo innovativi per la collettività, l’ufficio ed il contract. Per l’ufficio tecnico OMP ricerca un TECHNICAL DOCUMENTATION SPECIALIST. La figura sarà collocata all’interno dell'Ufficio Tecnico e risponderà al Product Manager di riferimento e al Responsabile Ricerca e Sviluppo e avrà in carico la completa gestione della documentazione técnica di progetto. Si occuperà di stesura di documenti come istruzioni di assemblaggio e specifiche di imba…

Missione Supportare la crescita del business Clariter attraverso la gestione end-to-end delle gare e delle offerte commerciali complesse, redigendo documentazione técnica e commerciale di alta qualità, in autonomia e in stretta collaborazione con il Delivery Manager e la struttura técnica. Le tue responsabilità - Analizzare capitolati, RFP, RFQ e documentazione di gara, individuando requisiti tecnici, vincoli e criteri di valutazione. - Progettare e redigere in autonomia proposte tecniche e com…

Job number IT00998 Company Danieli & C. Officine Meccaniche S.p.A. Country Italy Location Buttrio HQ Job family - BUSINESS SUPPORT Description: Founded in 1914, Danieli is a world leader in the construction of plants and machinery for the steel industry. The company has over twenty-five divisions and is renowned for its innovation, team spirit, excellence, and reliability. To strengthen our technical team within the Technical Coordination - Manuals area, we are looking for a Technical Writer fo…

Direct message the job poster from MIJ Hub | My Inspiring Journey Puvi Ravi Puvi Ravi HR About MIJ HubMIJ Hub is a fast-growing special needs organisation supporting individuals aged 4 to 40 through education, vocational training, employment pathways, and community integration.Beyond our core education programmes, MIJ is building a wider ecosystem of mission-driven ventures, including a specialty café, an e-commerce brand, and a new international special education model in Malaysia.We operate with the pace and ambition of a growth-stage organisation, while staying anchored in a mission that creates real impact for individuals with special needs and their families.Job Title: Brand & Content Strategy Lead We are looking for a Brand & Content Strategy Lead to shape how MIJ Hub and its related brands communicate, grow, and connect with their audiences.Working alongside the Growth Marketing Manager, you will own content strategy, copy, storytelling, and creative direction across multiple brands, campaigns, and launches. This is a fast-paced, 0→1 role for someone who enjoys ambiguity, moves quickly, and can turn broad ideas into strong customer-facing content.Key Responsibilities1. Turn Business Goals Into Content StrategyOwn content direction across MIJ Hub and its related brands.Translate growth goals into content pillars, campaign angles, messaging frameworks, and rollout plans.Build content strategies that support awareness, trust, acquisition, conversion, and engagement.Understand what each audience needs to hear before they take action.Shape brand voice and storytelling across platforms and customer journeys.Turn broad direction into clear content plans without waiting for perfect briefs.2. Own Messaging From Concept to Final OutputLead the thinking and writing behind key content and campaign assets across:Social media contentPaid ad anglesLanding pages and campaign pagesWhatsApp and email flowsBrochures and flyersDecks and presentationsEvent collateralsParent, partner, customer, and community communications3. Generate Performance Driven Content that Drives ConversionCreate content that builds trust, answers objections, and moves people closer to action.Improve hooks, headlines, captions, CTAs, storytelling, and content structure.Make parent-facing and customer-facing content sharper and more audience-relevant.Ensure brochures, decks, ads, videos, and social content feel modern and credible.Use feedback and performance insights to improve future content.4. Lead Creative Direction and Team OutputBrief designers, videographers/editors, and marketing executives clearly.Turn campaign ideas into visual, video, and content direction.Review creative work before it reaches senior management.Give feedback that improves copy, design, video, and storytelling.Help the team prioritise when multiple campaigns and brands are moving at once.Raise the overall quality bar of the content function.5. Build Campaigns Across the Full FunnelWork closely with the Growth Marketing Manager to ensure content supports the full customer journey across:Awareness and brand-buildingParent education and trust-buildingLead generation, enquiry and consultation conversionOpen houses and eventsProduct and social enterprise launchesCommunity campaignsRetention and engagement6. Test, Learn, and Scale What WorksLead content experimentation across platforms and campaigns:Test new hooks, formats, angles, and storytelling styles.Develop short-form videos, carousels, founder-led content, educational content, transformation stories, vox pops, and campaign-led content.Use data, comments, enquiries, and sales feedback to improve future content.Move beyond recycled content and actively find better ways to engage audiences.7. Manage Multi-Brand Priorities in a Fast-Moving EnvironmentWork across a growing portfolio of brands and initiatives.Special education and parent-facing brandsSocial enterprise brandsF&B and product-led brandsCommunity events and partnershipsRegional expansion projectsCampaigns for both awareness and conversionYou must be able to switch between audiences, tones, and objectives while maintaining quality and clarity.RequirementsMust-Have4–6 years of relevant experience in content strategy, brand communications, campaign marketing, creative strategy, editorial, social media, or growth-related roles.A strong portfolio of written and campaign work across formats such as social content, ads, landing pages, brochures, decks, campaign pages, or email/WhatsApp flows.Proven track record of content work that supported measurable outcomes, such as lead generation, enquiries, bookings, sales, engagement growth, or brand growth.Strong creative judgement, with the ability to assess whether copy, design, video, and storytelling are clear, modern, audience-facing, and brand-aligned.Experience working with creative resources, such as designers, videographers, editors, agencies, freelancers, or junior marketers.Experience in fast-moving environments where multiple projects, shifting priorities, and incomplete briefs were part of the job.Good to HaveBackground in startups, growth-stage companies, agencies, corporate brand teams, or multi-brand environments.Exposure to performance marketing, paid campaigns, landing pages, CRM journeys, or customer acquisition funnels.Experience with education, parenting, healthcare, lifestyle, F&B, premium service, or impact-driven brands. Show more Show less Seniority level Associate Employment type Full-time Job function Marketing, Project Management, and Art/Creative Industries Non-profit Organizations, Higher Education, and Technical and Vocational Training

Team Leader Technical Writing 80 - 100 % (f/m/d) For more than 40 years, Hamilton Medical has shaped the future of mechanical ventilation. We develop Intelligent Ventilation solutions that support clinicians in critical moments. Our Hamilton ventilators are used in intensive care units, during emergency transport, and in MRI environments. They help medical teams care for adult, pediatric, and neonatal patients worldwide. Here, your work has real impact. Every improvement you make supports bette…

SAP Knowledge Manager Praca zdalna Poszukujemy doświadczonej osoby na stanowisko SAP Learning & Knowledge Manager, która będzie odpowiedzialna za rozwój i zarządzanie strategią szkoleń, wiedzy oraz wsparcia użytkowników SAP. Osoba na tym stanowisku będzie współpracować z zespołami biznesowymi, IT oraz ekspertami SAP, dbając o skuteczną adopcję systemu, rozwój kompetencji użytkowników oraz utrzymanie wysokiej jakości dokumentacji i materiałów szkoleniowych. Zakres obowiązków Tworzenie i rozwój s…

OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This…

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h3><strong>About the Role</strong></h3> <p>As <strong>Developer Relations </strong>at Anthropic, you will help developers discover, onboard, and get the most out of Claude Code, Claude Tag, and future developer products. This role is pivotal in helping developers adopt Claude-powered products, growing our developer ecosystem, gathering crucial feedback to inform product development, and ensuring our products are used responsibly, safely, and securely.</p> <p>You'll be a hands-on technical voice for Anthropic's developer community, including partners, customers, and independent developers. Your success in this role will directly shape how developers experience and adopt Claude, helping users adopt new ways of working with Claude and bringing developer feedback back to product and research teams Building strong relationships between our developer community and internal teams will be essential as we advance our mission of creating reliable, interpretable AI that follows human intent.</p> <h3><strong>What You'll Do</strong></h3> <p><strong>Drive Technical Strategy and Impact</strong></p> <ul> <li>Shape how developers discover and engage with Anthropic's developer products (specifically Claude Code and Claude Tag), bringing a strong point of view grounded in hands-on experience and feedback from users.<br><br></li> <li>Build frameworks and mechanisms for measuring developer success that align with both business objectives and our mission of safe, beneficial AI<br><br></li> <li>Prioritize community and content initiatives based on data, developer feedback, and business needs<br><br></li> <li>Partner closely with product and engineering to ensure developer needs inform the roadmap<br><br></li> </ul> <p><strong>Set the Bar for Developer Relations Craft</strong></p> <ul> <li>Help define what world-class AI developer relations looks like in this emerging field<br><br></li> <li>Model excellence in technical content, code samples, and developer engagement that others can learn from<br><br></li> <li>Contribute to and help evolve the processes and best practices the broader DevRel function relies on<br><br></li> </ul> <p><strong>Drive Scaled Developer Adoption and Success</strong></p> <ul> <li>Understand the diverse needs of developers across segments, from individual hobbyists to enterprise engineering teams<br><br></li> <li>Partner with GTM, Sales, and Marketing to support developer-focused campaigns that drive adoption<br><br></li> <li>Lead and participate in high-impact developer events, workshops, and community activities that introduce Claude to strategic developer communities<br><br></li> <li>Generate high-quality technical content (ex: sample apps, tutorials, documentation, integration guides, and best practices) that demonstrates how to use Claude responsibly and effectively<br><br></li> </ul> <p><strong>Drive Alignment Through Cross-Functional Collaboration</strong></p> <ul> <li>Act as an advocate for developer needs at Anthropic, translating developer feedback into concrete product and content initiatives<br><br></li> <li>Collaborate with Research to translate AI capabilities into accessible educational resources<br><br></li> <li>Partner with Communications and Marketing to amplify developer success stories<br><br></li> <li>Promote best practices for responsible AI use among developers building with Claude<br><br></li> </ul> <h3><strong>About You</strong></h3> <ul> <li>You have 5+ years of experience in developer relations, developer experience, or technical product/engineering roles, with a track record of shipping content or tools that measurably grew a developer ecosystem<br><br></li> <li>You're technically credible. You can deeply understand AI/ML and API concepts and translate complex technical ideas for various audiences, from individual developers to enterprise engineers<br><br></li> <li>You have hands-on technical ability. You can write production-quality code demos, critically review developer samples for quality and best practices, and give specific, actionable technical feedback<br><br></li> <li>You have real insight into developer psychology and behavior. You know how to reach developers through the right channels, build authentic affinity for products, and design content that drives meaningful adoption<br><br></li> <li>You're passionate about AI's potential and deeply committed to ensuring it's developed responsibly, with a genuine interest in AI safety and ethical considerations<br><br></li> <li>You're a collaborative contributor who can influence across teams without direct authority, building strong relationships with stakeholders at all levels<br><br></li> <li>You've thrived in high-growth environments and can adapt quickly as priorities evolve<br><br></li> </ul> <h3><strong>Nice to Have</strong></h3> <ul> <li>Experience working specifically with large language models or generative AI<br><br></li> <li>Background in AI safety, ethics, or responsible AI development<br><br></li> <li>Public speaking experience at industry conferences and events<br><br></li> <li>Content creation experience (technical writing, video tutorials, etc.)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The annual compensation range for this role is listed below. </p> <p>For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.</p></div><div class="title">Annual Salary:</div><div class="pay-range"><span>$290,000</span><span class="divider">—</span><span>$435,000 USD</span></div></div></div><div class="content-conclusion"><h2><strong>Logistics</strong></h2> <p><strong>Minimum education: </strong>Bachelor’s degree or an equivalent combination of education, training, and/or experience</p> <p><strong>Required field of study: </strong>A field relevant to the role as demonstrated through coursework, training, or professional experience</p> <p><strong>Minimum years of experience: </strong>Years of experience required will correlate with the internal job level requirements for the position</p> <p><strong>Location-based hybrid policy:</strong> Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</p> <p><strong data-stringify-type="bold">Visa sponsorship:</strong> We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</p> <p><strong>We encourage you to apply even if you do not believe you meet every single qualification.</strong> Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.<br><br><strong data-stringify-type="bold">Your safety matters to us.</strong> To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit <u data-stringify-type="underline"><a class="c-link c-link--underline" href="http://anthropic.com/careers" target="_blank" data-stringify-link="http://anthropic.com/careers" data-sk="tooltip_parent" data-remove-tab-index="true">anthropic.com/careers</a></u> directly for confirmed position openings.</p> <h2><strong>How we're different</strong></h2> <p>We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.</p> <p>The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.</p> <h2><strong>Come work with us!</strong></h2> <p>Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. <strong data-stringify-type="bold">Guidance on Candidates' AI Usage:</strong> Learn about <a class="c-link" href="https://www.anthropic.com/candidate-ai-guidance" target="_blank" data-stringify-link="https://www.anthropic.com/candidate-ai-guidance" data-sk="tooltip_parent">our policy</a> for using AI in our application process.</p></div>

Direct message the job poster from Confidential Careers Lim Yi Xuan 林佚轩 (IHRP-CP) Lim Yi Xuan 林佚轩 (IHRP-CP) Talent Acquisition at Klook About the RoleThe Service & Knowledge Management team is the front line of our IT organization — the team that every employee interacts with when something isn't working, when they need access, or when they're onboarding for the first time. But we are not building a traditional helpdesk. Over the next 18 months, we are systematically converting manual, human-handled service into documented knowledge, automated workflows, and self-service capabilities — as part of a broader move toward an All-in-One IT platform.We are looking for an IT Service Team Lead who can run a tight, high-quality service operation today while relentlessly pushing it toward automation tomorrow. You will own the service experience end-to-end, build the knowledge base that makes automation possible, and lead a team that is equally comfortable resolving a complex access issue and designing the workflow that prevents it from recurring.What You'll OwnService delivery & experience (~30%)- Own day-to-day IT service quality — ticket handling, SLA adherence, first-contact resolution, and employee-facing experience across onboarding, offboarding, hardware, access, and software.- Ensure first-week readiness for new hires: zero missing permissions, zero login failures, hardware provisioned on time.- Act as the escalation point for complex or cross-functional service issues; triage, resolve, and feed learnings back into the knowledge base.- Track and report on key service metrics: ticket-to-headcount ratio, manual ticket resolution rate, first-week access-gap incidents, and account/login failure rates.Workflow operations & automation (~40%)- Map, document, and continuously improve service workflows — from account provisioning and permission management to hardware deployment and software license assignment.- Drive the team toward zero-touch and automated provisioning: identify manual steps that can be eliminated through rule engines, workflow automation, or self-service tooling.- Work closely with the IT Solutions team to translate repeatable service patterns into deployable automated workflows.- Track automation metrics: account/permission provisioning success rate, average automated deployment time, zero-touch deployment success rate.Knowledge management (~30%)- Build and maintain a structured, searchable knowledge base that captures how things are done — not just for end users, but for the team itself.- Establish a discipline of turning every resolved incident, every new workflow, and every system change into documented knowledge.- Ensure the knowledge base actively reduces inbound ticket volume and supports self-service; measure and report on deflection rates.- Partner with IT Business Partners to stay current on business unit policies, onboarding processes, and access requirements — and reflect those in documentation.Team leadership- Lead, coach, and develop the service team; build capability in both technical operations and knowledge discipline.- Manage workload distribution and escalation paths; maintain team readiness as the business scales across regions.- Contribute to IT asset planning — hardware stock, provisioning lead times by region, and lifecycle tracking.What We're Looking For- 5+ years in IT service / helpdesk / IT operations roles, with 2+ years in a team lead or supervisory capacity.- Strong grasp of IT service management (ITSM) principles and hands-on experience with ticketing and service platforms (e.g. ServiceNow, Jira Service Management, Freshservice, or equivalent).- Proven experience building or significantly improving a knowledge base or documentation system — not just writing articles, but creating a system that others maintain and that measurably reduces ticket volume.- Hands-on with account & access management: Active Directory / Entra ID, SSO/IdP, MDM, Google Workspace or Lark administration.- Practical experience with workflow automation tools (e.g. Zapier, Make, Workato, or scripting) to reduce manual service steps.- Strong data awareness: comfortable tracking service metrics, spotting trends, and using data to make the case for process improvements.- Fluent English (written and spoken) essential for documentation quality, cross-team communication, and stakeholder reporting; working proficiency in Mandarin.- Excellent communicator — able to manage employee expectations, report upward clearly, and collaborate laterally with the Solutions teams.- Exposure to multi-region or cross-border IT service operations.Hard skills- IT service operations & ITSM — resume keywords: ITSM, ticketing system, SLA management, incident management, onboarding/offboarding, account provisioning, MDM, Google Workspace / Lark admin.- Basic data analysis skills to build service dashboards and track KPIs independently.Soft skills- Service mindset with a systems lens — instinct to fix the root cause and build the system, not just close the ticket; resume keywords: process improvement, knowledge management, ITSM, SOP, runbook.- Team coaching & operations management — keeping a team effective, consistent, and growing in a fast-moving environment; resume keywords: team lead, coaching, shift management, SLA ownership, performance tracking.Nice to Have- Experience rolling out or administering an AI-assisted service layer (e.g. IT chatbot, agent-assisted triage). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology, Information and Media and Information Services

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Malaysia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

WHERE DOES THIS ROLE FIT IN BIGGER PICTURE? As Sr. Manager – Curriculum Design & Capacity Building (CDCB), you will drive the design and delivery of high-quality, experiential learning programs for system actors such as teachers, placement officers, and government officials. With Medha scaling to reach 100,000 youth across seven states, this role ensures our curriculum and capacity-building initiatives are impactful, inclusive, and aligned with national/state policy frameworks. You’ll also work with government partners to co-create solutions that foster youth employability and life skills at scale. WHAT YOU WILL BE RESPONSIBLE FOR: Curriculum Design & Development Develop competency-based curricula tailored for system actors such as teachers, placement officers, Principals/Leaders and government officials. Align content with national and state education policies to ensure relevance and scalability. Incorporate inclusive, gender-sensitive, and equitable learning methodologies. Capacity Building & Facilitation Design and execute large-scale training programs, ensuring continuous skill enhancement. Develop assessment tools and methodologies to measure training effectiveness. Provide mentorship and guidance to facilitators, ensuring high-quality learning experiences. Government Engagement & Partnerships Collaborate with government agencies to co-create scalable learning initiatives. Offer technical advisory support to state officials to enhance policy implementation. Represent Medha in strategic forums, discussions, and official reviews. Monitoring & Data-Driven Improvement Work with the D&I team to track curriculum and training effectiveness. Utilize data insights to refine learning programs and optimize delivery. Establish feedback mechanisms to ensure continuous improvement in training outcomes. WHO WE ARE LOOKING FOR: Excellent facilitation skills & training delivery skills across diverse stakeholders. Articulates ideas clearly, actively listens to understand and address the needs of students, alumni, and partners. Strong understanding of adult learning principles, Instructional design thinking, and pedagogical frameworks. Effectively works with diverse teams to achieve common goals. Ability to deal with a dynamic, uncertain, and collaborative environment, yet develop creative, effective solutions. Open to travel frequently to build and maintain relationships with the government system actors and Officials of the states Medha is working. Demonstrates Entrepreneurial Mindset, takes initiative, and can identify and capitalize on opportunities. OUR HIRING PROCESS: Our goal is to be as transparent and respectful of your time during the recruiting process. We use a technology platform to ensure the hiring process is comprehensive, efficient, and well documented. Originally posted on Himalayas

Technical Learning Experience DesignerLocation: USA (East Coast Preferred)SweetRush has an exciting opportunity for a talented professional to join our Talent Solutions team!Who We AreAt SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…About the Opportunity This is a great opportunity for an instructional designer who thrives in technical subject matter. Our client, a company operating in the semiconductor industry, needs someone who can bridge the gap between deep hardware expertise and learner-ready content. You'll collaborate closely with a subject matter expert to develop a growing library of circuit board and electronics modules using Articulate 360, and bring those modules to life with AI avatar video using HeyGen or Synthesia — bringing both design thinking and development skills to every deliverable.Location: USA (Remote, EST preferred)Contract Type: FreelanceProject Duration: up to 10 weeksProject Capacity: 30 hours per weekStart Date: End of JuneHourly Range: negotiableYour Impact and Responsibilities - Essential functions include: Design and develop e-learning modules on circuit board and hardware topics using Articulate 360, working directly from SME-provided content Partner closely with a technical Subject Matter Expert to extract, structure, and translate complex hardware concepts into clear, learnable experiences Create AI avatar video content using HeyGen or Synthesia to support module delivery and learner engagement Own both instructional design and development end-to-end, maintaining a production pace of approximately one module per week What You Bring – Required Skills Strong LXD fundamentals with a proven ability to independently take raw technical content and shape it into polished, effective modules with minimal direction Demonstrated comfort with technical subject matter — familiarity with circuit board theory, electronics, or hardware/PCB concepts is required; you don't need to be an engineer, but schematics and PCB terminology should not slow you down Hands-on Articulate 360 development skills — this role requires building, not just designing Experience facilitating knowledge transfer with SMEs, including helping them organize and articulate what they know Ability to ramp up quickly and operate with a high degree of autonomy Bonus Skills Background in manufacturing, engineering, or industrial training environments Experience developing large-scale module libraries (20+ modules) Familiarity with needs analysis, handoffs and picking up mid-project with existing documentation SweetRush Is an Equal Opportunity EmployerWe are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Call to Action:Submit Your Resume!Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at . You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at . Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.Originally posted on Himalayas

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:As an experienced Content Designer (Consultant) at Kainos, you will be responsible for creating clear, user-centered content and making use of recognised content design guidelines and principles. You will be an advocate for user-centered design, design thinking and service design, and passionate about guiding others in content design. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.MINIMUM (ESSENTIAL) REQUIREMENTS: Lead and carry out the design of user-centred content experiences, owning specific work areas• Expertise in planning, commissioning, creating and editing digital content across various channels• Can develop content strategies and recommendations based on user needs, research and analysis• Comfortable writing style and tone of voice guides• Able to contribute to the definition of KPIs within a service• Comfortable running content workshops and able to recommend on best tools and methods for content delivery• Experience producing style, governance and workflow guidelines• We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community• Able to communicate effectively at all levels• Excellent commercial awareness• Strong stakeholder management skills• Strong awareness of content design/strategy trends and best practicesDESIRABLE• Experience in assisting with or conducting research and analysing findings to identify content needs• Experience of working in a full-service digital agency environment• Experience working with Agile delivery methodologies Embracing our differences  At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.Originally posted on Himalayas

Join Vonage and help us innovate cloud communications for businesses worldwide!Professional Services Consultant - Conversational DesignTitle: Professional Services Consultant Location: US - RemoteDepartment: Vonage AI – Conversation Design TeamAbout Vonage AIAt Vonage AI, we help businesses worldwide connect with their customers more effectively - without compromising on service quality. Our team designs and delivers intelligent Virtual Agents (text and voice) across multiple channels and industries, creating seamless, personalized, and engaging customer experiences.We’re looking for aProfessional Services Consultant - a highly skilled, creative, and people-oriented professional - to join our global Conversation Design team. This role is for someone who combines strong hands-on design expertise with strategic thinking and leadership within projects and the team.Why this role matters:As a Professional Services Consultant, you’ll be responsible for designing the user experience of Virtual Agents and leading end-to-end client engagements. In addition to hands-on delivery, you’ll play a key role in improving team processes, raising design quality, and helping the team scale.You’ll work closely with clients and partners to understand conversational AI capabilities, identify high-value use cases, design and deploy Virtual Agents in Vonage AI Studio, and support projects throughout their lifecycle. As a Senior, you’ll also take ownership of more complex projects, mentor peers, and drive initiatives that improve how we work in both the managed services and professional services spaces.This role blends advanced conversation design, strategic thinking, and technical problem-solving, with direct impact on millions of customer interactions every day.Your key responsibilities: Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio Lead the solution design for challenging customer use cases across voice and text channels Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges Drive process improvements that increase team efficiency, quality, and predictability of delivery Provide feedback, guidance, and mentorship to other Conversation Designers Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view What you'll bring: 3+ years of experience in Conversation Design or a closely related field Native-level English proficiency (spoken and written) Exceptional writing, editing, and verbal communication skills Strong interpersonal skills and ability to lead and influence in a global, remote team Proven ability to learn and adapt to new systems quickly Strong analytical and problem-solving skills for complex workflows and systems Ability to thrive in a fast-paced environment and consistently meet deadlines Experience delivering and publishing multiple Virtual Agents (strong advantage) Solid understanding of human–machine interaction principles (advantage) Prior experience designing AI-driven conversational systems (big advantage) How you’ll benefit: Company Bonus or Commission Structure (depending on the role) Medical, Dental, and Vision Coverage Options 401(k) Savings Plan Company-Paid Basic Life and AD&D Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Maternity/Parental Leave Flexible Spending Accounts (FSA) Health Savings Account (HSA) Employee Support Program (EAP) Voluntary Supplemental Insurance Lifestyle Benefits Volunteer Time Off (VTO) Tuition Reimbursement - available for select positions; full details will be shared during the interview process US Pay Transparency $95,914—$125,000 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Originally posted on Himalayas

We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels.Responsibilities Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES. Create intents, entities, utterances, contexts, and dialogue management strategies. Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences. Optimize bot performance through continuous training, testing, and analytics review. Design fallback handling, error recovery flows, and escalation journeys to live agents. Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions. Conduct user testing and improve conversation flows based on customer interactions. Maintain conversational design documentation and best practices. Support multilingual and omnichannel conversational experiences where required. 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX. Hands-on experience with Dialogflow CX/ES and Google CCAI. Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows. Experience designing conversational experiences for IVR, voice bots, or chatbots. Excellent writing, communication, and interaction design skills. Ability to translate complex business processes into simple conversational experiences. Strong analytical and problem-solving abilities. Nice to Have Experience with IVR modernization or IVR-to-bot migration programs. Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms. Exposure to prompt engineering and generative AI conversational experiences. Experience working with contact center operations and customer support workflows. Understanding of conversational analytics and bot performance optimization. Familiarity with Agile methodologies and collaboration tools. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.All your information will be kept confidential according to EEO guidelines.Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Originally posted on Himalayas

This is a long term REMOTE contract role with our fortune 100 life science client, we have been working with them for over 20 years and you will be joining our team of 50+ professionals.Brand Strategist / Content Strategist / Internal Communications ConsultantThis team helps employees understand and engage with performance, development, leadership, and organizational initiatives through strategic communications, content, branding, and employee experience approaches.Role OverviewThis is a strategic communications role focused on shaping messaging and content for enterprise-wide initiatives. The ideal candidate is a strong strategist who can simplify complex topics, build compelling narratives, and influence stakeholders.Key ResponsibilitiesStrategic Messaging Determine what should be communicated, not just how to communicate it. Develop messaging frameworks, narratives, positioning, naming conventions, and content structures. Partner with stakeholders to shape communication strategies. Simplify Complex Topics Translate complex programs, processes, and digital experiences into clear, engaging, and user-friendly content. Make enterprise information accessible and relevant to employees. Brand & Engagement Focus Apply brand and audience engagement principles to internal communications. Create campaign-style messaging that is memorable and impactful. Maintain consistent voice and messaging across channels. Cross-Functional Content Leadership Brand and content strategy Internal communications Digital and UX content Content architecture and taxonomy Program positioning and storytelling Project management and stakeholder collaboration Executive Partnership Work directly with senior leaders and stakeholders. Present and defend recommendations with confidence. Operate as a strategic advisor rather than a content executor. Ideal BackgroundCandidates may come from: Content Strategy Brand Strategy Creative Strategy Employee Experience Communications Internal Communications with agency or consulting experience Preferred Experience Agency background (brand, creative, or communications) Large enterprise environments Internal communications and employee engagement Brand or content strategy roles Experience developing content across multiple formats Writing & Content ExperienceAbility to create: Messaging frameworks Naming strategies Web and intranet content Executive presentations One-pagers and guides UX and digital content Key TraitsStrategic Thinker Strong problem-solving and messaging skills. Balances business objectives with audience needs. Independent & CollaborativeWorks effectively within a team while requiring minimal day-to-day direction.High Standards Demonstrates strong strategic thinking and content quality. Experienced in fast-paced, high-performance environments. Team-OrientedEnjoys collaboration and contributing to a shared team mission.Typical Projects Enterprise initiative positioning Leadership program communications Digital product content and UX copy Internal web and intranet experiences Toolkits, guides, and resource materials Employee engagement and performance-related communications Content ecosystems and information architecture Primary Communication Channels Internal websites and intranet platforms Digital experiences Internal campaigns One-pagers, PDFs, and guides Resource and support materials Note: This role is more focused on strategic content, messaging, and digital experiences than on long-form articles or email communications.OUR CULTURAL BELIEFSPatient Minded - I act with the patient’s best interest in mind.Client Delight - I own every client experience and its impact on results.Take Action - I am empowered and hold myself accountable.Grow Talent - I own my development and invest in the development of others.Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.Embrace Diversity - I create an environment of awareness and respect.Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .Follow us on LinkedIn | TwitterOur team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .Follow us on LinkedIn | TwitterAt EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.Originally posted on Himalayas

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced researcher to help us increase our velocity in delivering knowledge, products, and capabilities that help educational institutions empower student outcomes with academic integrity. As a UX Researcher, you will be responsible for creating clear, user-centered product content and contributing to content decisions across the end-to-end product development process. You will collaborate closely with product and engineering partners as well as the cross-functional UX team. To succeed in this role, you must have a solid foundation in UX and technical writing practices and be able to connect content decisions to user needs, product goals, and business outcomes. You thrive in a collaborative, fast-paced environment where requirements can change. Our environment requires good judgment, knowing when to move quickly with clear, practical content and when to spend more time exploring, testing, and aligning on the right content approach.A day in the life:The UX Writer will work closely with designers, researchers, product managers, and other stakeholders on a day-to-day basis. They will write, review, and refine product content across the user experience, from interface copy and onboarding to product guidance. They will use user experience outcomes, product context, and content principles to make complex experiences clearer, more consistent, and easier to use. They will work closely within the UX Writing team, where every work day is full of collaboration, curiosity, and shared commitment to creating meaningful product experiences.Responsibilities: Write clear, concise UX copy for product experiences, including UI text, error messages, and onboarding. Create and improve user guidance and release notes Collaborate with UX Designers and Product Managers throughout the design process, offering copy and content feedback from early concepts through delivery. Apply UX writing principles, style guidance, accessibility considerations, and user research to your content decisions. Explain the reasoning behind content choices to stakeholders clearly and confidently. Manage project-level feedback loops with stakeholders and respond constructively to feedback. Use Jira to track, prioritize, and deliver work within a structured sprint process. Essential Bachelor’s degree in English, Writing, Technical Communication, Human-Computer Interaction, UX Design, Linguistics, Communications, Education, or a related field, or equivalent practical experience. 2–7 years of industry experience in UX writing, technical writing, or related fields (e.g., education, communications, product management) Proven experience writing and improving user-centred product content, including interface copy, guidance, onboarding, and other content that supports clear, usable product experiences Strong writing skills, with excellent grammar, spelling, punctuation, and attention to detail. Ability to balance multiple project work tracks across different product surfaces Demonstrated ability to transform data-driven insights into actionable content recommendations that directly influence product decisions Confident working with multiple stakeholders asking good questions and managing feedback. Experience working with project tracking tools such as Jira and working in an Agile methodology setup. A strong writing portfolio that demonstrates multiple methods and approaches to writing along with the tangible outcomes and impact of the work. Desirable Experience working with CMSs such as Zendesk and creating structured content using HTML markup. Experience in writing for and around AI powered products. Outstanding interpersonal skills, with a knack for building relationships and influencing cross-functional teams. Proven track record of collaborating effectively in a diverse team environment. Total Rewards @ TurnitinAt Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off Self-Care Days National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by countrySeeing Beyond the Job AdAt Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.Originally posted on Himalayas

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event, receiving realtime financial information, or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution, we’re powering it - at scale. At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and HubSpot. Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help. About this roleDevelopers no longer start a product evaluation on Google. They ask Claude, ChatGPT, or Perplexity - and they get an answer in seconds. The blog post, the tutorial, and the documentation that used to earn a developer's trust through search rankings now has to earn it through AI intermediaries and peer recommendation first. That's the shift this role exists to respond to.We're looking for a Developer Relations Manager to own Ably's presence, trust, and credibility in developer spaces - before a developer ever signs up. You'll sit within the Marketing team, working closely with the Developer Experience and Product teams, and your job is to make Ably AI Transport genuinely known and respected among the developers who evaluate realtime infrastructure: through technical education that earns trust, a respected presence in the communities where the right developers already are, content that gets shared without prompting, and the kind of LLM visibility that means Ably comes up accurately when a developer asks an AI assistant for a recommendation.This is a complementary role to our Developer Growth Manager, who owns the developer journey from sign-up through activation and expansion. Your focus is everything upstream: the content, community, and credibility that brings developers to the door in the first place. You will work closely together. Your work feeds their funnel.This is an AI-forward role. You'll build content structured for LLM ingestion, create reference implementations that AI coding assistants learn from, and use AI to move faster across research, writing, and experimentation. You already have a personal brand, a credible voice in the developer community. At Ably you will create the conditions for Ably's engineers and product people to build theirs too. The goal is a company where technical opinions come from many voices, not one.Day to day, you will Own Ably's technical education programme. You'll write quickstarts and guides that teach developers how to solve real AI problems with Ably. Not just how to use the API. Content will be specific, honest about failure modes, and written for the senior engineer evaluating Ably for production use, not the newcomer following a getting-started guide. Be a credible presence in the communities that matter - and bring others with you. You'll identify the developer spaces where the right practitioners already gather and show up in them genuinely: contributing real knowledge, engaging in technical debates, building relationships. But you won't be the only Ably voice. You'll create the conditions (playbooks, prompts, removing friction) that make it easy for Ably's engineers and product people to participate authentically too. The goal is Ably represented across multiple credible voices in the spaces that matter, not just one. Feed developer intelligence across Ably. You’re closest to developers before they sign up - in communities, at events, through content. You’ll aggregate what you’re observing: which problems keep surfacing publicly, which framework communities are hitting the pain AIT solves, what objections are appearing consistently, where Ably is absent from conversations it should be in. That intelligence flows to DevEx, Product, AI Transport engineering and to sales and marketing (who own the outreach and re-engagement decisions). Your job is pattern recognition and signal aggregation, not account tracking. Specific, actionable patterns e.g. “three developers in the LangGraph community hit reconnection failures at scale this month” or “the Temporal objection is coming up independently across multiple evaluations” are the outputs that change what sales prioritises and what docs and DevEx teams build next. Contribute to documentation quality. You'll work with the DevEx and AI Transport engineering team to ensure technical content is LLM-parseable, accurate, and structured for how developers actually use it. You'll identify gaps that AI coding assistants surface when they try to implement Ably, and advocate for fixing them. What success looks like Ably appears accurately and consistently in LLM responses when developers ask about realtime infrastructure, AI streaming, or pub/sub - measured and tracked. Ably is a known and respected presence in the communities where AI product developers hit streaming failures, session continuity problems, and multi-agent coordination issues at scale - Temporal, Vercel AI SDK, and framework-specific forums. Not just mentioned, but genuinely engaged with before developers have even started evaluating solutions. Technical content that developers share without prompting, and that drives measurable self-serve signups. AI coding assistants - Cursor, Copilot, Claude - that correctly recommend and implement Ably when given relevant problems. A personal brand with a genuine developer audience that follows you, not just Ably's corporate accounts. Named, specific developer feedback that directly influences product and documentation decisions. We'd love to talk if you have A technical background, you can write real code against an API, read a technical architecture, and hold your own in a conversation with an engineering team. A track record of technical writing that developers actually read and share. Not documentation for documentation's sake. Content that earns trust. Experience building or growing a developer community, with a clear understanding of what makes one healthy versus what makes one large. Genuine understanding of how developers evaluate and adopt new tools, including how AI assistants now mediate that process. A point of view on realtime infrastructure, AI development patterns, or developer experience that you'd be comfortable defending in public. Enough familiarity with orchestration frameworks (Temporal and Vercel in particular) to articulate clearly where AIT’s transport and session layer sits relative to state management and orchestration. This objection surfaces independently in technical evaluations and needs a technically credible answer, not a marketing one. Experience using AI as a core part of your workflow - for research, writing, content structuring, and experimentation. Strong cross-functional instincts: you're comfortable working across marketing, product, and engineering without being owned by any of them. Bonus points if you have building AI products that require streaming and session management. An existing developer audience: a blog, newsletter, YouTube channel, or social following - that is genuinely engaged. Experience structuring documentation or content for LLM ingestion (llms.txt, GEO, answer engine optimisation). Familiarity with product analytics and activation funnels. You don't need to own the data, but you should be able to read it. Previous DevRel, developer marketing, or developer education experience at a developer-first infrastructure company. What’s it like to work at Ably? We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our careers page. You can also read about the origins of Ably's core values on our blog. We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work. A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you. Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme. Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday). Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover. Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably. Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset. Private healthcare with BUPA. Medical cash plan to cover a range medical and dental costs. Mental wellbeing coaching and counselling from Self Space. Monthly wellbeing budget via Juno. Life assurance and income protection. Access to Tech & Cycle to Work schemes. Weekly snack allowance for our end-of-week “Need To Know” meeting. A fully-paid one-month sabbatical after five years with Ably. Diversity, Inclusion & Belonging at Ably We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity. If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application. Originally posted on Himalayas