Documentation Leadership & Technical Writing Manager Jobs

Job DescriptionAs a Lead Architect at JPMorgan Chase within the Corporate Investment Bank Information Architecture team, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. You will play a crucial role in delivering, maintaining, and promoting the adoption of standards, components, processes, and tools that support the broader function of Data Management. Additionally, you will have the opportunity to collaborate with Corporate Investment Bank Technology, Global Technology, and other Lines of Business to develop contemporary and innovative engineering methods.Job ResponsibilitiesActively engage with development teams to use, develop, and improve Information Architecture standards, tools, and processes as part of the development process.Provides feedback and proposes improvements to architecture governance practices.Collaborate to create, maintain, govern, and use Controlled Vocabularies with Business Partners and the Chief Data Office.Create and maintain accurate, complete, and consistent governed Data Models with lineage and metadata to facilitate traceability to other metadata classification such as Data Concepts.Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks.Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors.Drives decisions that influence product design, application functionality, and technical operations and processes.Serves as a function-wide subject matter expert in one or more areas of focus.Standardize and innovate Operational and Analytical Data Management in accordance with Reference Architectures and Operating Models.Adds to team culture of diversity, opportunity, inclusion, and respect.Required Qualifications, Capabilities, And SkillsHands-on practical experience delivering system design, application development, testing, and operational stabilitySoftware Engineering experience in a data-centric role with exposure to how data is stored, moved, governed, and/or validated/cleaned using Programming Languages such as Java, JavaScript, or Python.Experience in Data Modelling and Architecture tools such as ERwin, Power Designer, and/or Magic Draw or wider use of UML tools or IDEs that integrate modeling tools such as Eclipse.Advanced knowledge of software architecture, applications, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)Ability to tackle design and functionality problems independently with little to no oversightAbility to evaluate current and emerging technologies to select or recommend the best solutions for the future state architectureKnowledge of some Data Management technologies such as Relational and Columnar Databases, and/or Data Integration (ETL) or API development.Knowledge of some Data Formats such as JSON, XML, and binary formats such as Avro or Google Protocol Buffers.Experience collaborating with business and technical teams to understand, translate, review, and playback requirements and collaborate to develop Model Engineering solutions.Exposure to working with data sets through tools like SQL, JavaScript, or Python.Adds to team culture of diversity, opportunity, inclusion, and respectPreferred Qualifications, Capabilities, And SkillsKnowledge of Programming Language Design and Implementation.Management, Data Quality, Metadata Management, Data Taxonomy and Classification, and Security and Protection.Knowledge of Financial Services, specifically Wholesale and Investment Banking.Experience in other Data Standards (preferably Financial) such as SWIFT, FIX, or FpML.Knowledge and experience of Software Engineering Methodologies (e.g., Agile).A willingness to bring an outside perspective to the team, ask questions, and learn from the breadth and depth of experience of the current IA team.An ability to envisage and compare potential solutions prior to implementationABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Financial Services

Active Opportunity Track: This position maps directly to the Localization Specialist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About Plaud Inc.Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 2,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity.Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliances, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsPlaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.Define the next-gen paradigm for human-AI interaction.Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.Work with passionate teammates who value innovation, collaboration, and customer success.Grow your career in a culture that champions continuous learning and fast career development.Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.What You Will Do Own end-to-end French-market localization of product marketing assets: website copy, Amazon listings, paid ad copy, and campaign materials — adapting global briefs into culturally resonant, conversion-optimized French, not literal translation. Build and maintain the canonical French-market term and product description database, ensuring consistent brand voice and terminology across all channels and serving as the single source of truth for the FR market. Plan and produce French-language SEO content (articles, landing pages, product descriptions) against an agreed editorial calendar, benchmarking keyword strategy and content quality against top-ranking French competitors. Collaborate with the global marketing, design, and paid media teams to intake briefs, flag localization risks early, and deliver copy on schedule across concurrent workstreams. Use AI drafting and translation tools to accelerate first-draft production, then apply editorial judgment to ensure output meets Plaud's quality bar — tracking revision cycles and iterating the workflow to reduce turnaround time over time.Skills, Qualifications And Experience We Look For Demonstrated track record of localizing marketing copy (not just translation) for global consumer brands in the French market — portfolio or work samples showing website, ad, or marketplace copy required. 3–5 years of independent ownership of French-language content or localization modules, including planning, execution, and quality control without a senior editor doing the final pass. Proven ability to write across formats: long-form SEO content, short-form ad copy, and structured product descriptions (e.g. Amazon listings) — each with different conversion objectives and character constraints. Native or near-native French writing fluency with the editorial judgment to catch cultural mismatches, tone errors, and terminology inconsistencies in machine-generated drafts. Professional English proficiency sufficient to read source briefs, participate in cross-functional reviews, and communicate project status to an English-speaking team.Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the Role:You will report to and support the Technical Director in maintaining the technical integrity, relevance, and professional credibility of the CGMA Professional Qualification and related qualifications portfolio.You will combine technical research with project and process coordination to support the planning and delivery of technical programmes across the qualification. This includes monitoring developments in professional practice, regulation, technology and industry, and translating these insights into practical updates to syllabi, blueprints, and supporting qualification materials. You will use a hybrid work schedule.You Will:Conduct technical and professional research to support updates to the CGMA Professional Qualification.Monitor developments in professional practice, regulation, accounting standards, and frameworks, technology and sustainability identifying possible effects for qualification contentAnalyse new developments and translate technical findings into clear, structured outputs for use by qualification development teams.Prepare updated technical content documentation following agreed direction and governance, to support decision-making and discussions across qualification development teams.Coordinate and support technical content updates and related activities across the CGMA Professional Qualification, ensuring agreement on development priorities and timelines.Support the planning and scheduling of technical updates, ensuring the team complete work following agreed timelines and quality standards.Coordinate the delivery of assigned technical updates and content changes, ensuring you produce outputs to agreed timelines and quality standards.Support the Technical Director – PQ in coordinating technical inputs across workshops, development activities and review cycles.Draft and update technical content documentation including syllabi, blueprints, curricula, and related qualification products for reviewHelp prepare technical documentation, consultation materials and internal briefings relating to qualification updates.Work with qualification design, assessment, and learning colleagues to support use of technical content.Respond to routine internal technical queries, escalating complex or contentious issues.You Have:CGMA designation or equivalent professional accounting qualification, or a relevant postgraduate qualification.3–6 years' experience in management accounting, finance, or a related professional field.Experience with the management accounting profession and its application in practice.Experience analysing technical or regulatory information and producing clear written outputs.Experience coordinating projects or workstreams within a technical environment.How We Support You:We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued developlementAbout Us:At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.Learn more about The Association on LinkedIn and our Career Site .#GreatPlacetoWork#DNIWe are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Additional Information Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing and Finance Industries Accounting

Location: Gillingham (Kent), Newcastle:upon:Tyne (Gosforth).Salary: A GBP 30,485 (An allowance of A GBP 5,000 per year is payable, once you are fully qualified as a trainer.)Vacancy Type: PermanentApply before 11:55 pm on Sunday 23rd August 2026Job SummaryHave you got experience of delivering technical training to a frontline operational workforce?Are you passionate about improving road safety?Do you enjoy helping others develop and giving constructive feedback in a supportive way?If so, wed love to hear from youDVSA is looking for people who care about standards, safety and fairness, and who want to develop others to make sound professional judgements.Joining Our Department Comes With Many Benefits, Including Employer pension contribution of 28.97 of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday Flexible working options where we encourage a great work:life balance.Job DescriptionYou will deliver quality learning to new Bike Examiners, creating a nurturing environment for delegates to reach their full potential by recognising learning styles, providing support and feedback.Your Responsibilities Will Include, But Arent Limited To Delivering learning products that meet Learning and Development (L and D) standards, policy, Quality Assurance processes, corporate and regulatory requirements. Upkeeping the integrity and quality of learning products in alignment with L and D standards and policy. Ensuring accurate completion of handover to the business to enable continuous development where relevant. Collaborating with L and D and wider People and Places Directorate colleagues to foster a team ethos to bring L and D and the People and Places Directorate vision to life. Interacting with external delivery partners as required in alignment with DVSA and L and D standards.What DVSA requires from youTo train bike examiner candidates, you must meet the following requirements: Be willing to work towards building and maintaining relevant experience in driving test delivery and examiner training Be able to communicate clearly and calmly, even in complex situations Be able to deliver feedback constructively that others can act on to improve their performance Able to use judgement to make effective decisions Give accurate, objective and supportive feedback to improve trainees performance Reflect on your own practice and keep your skills up to date as standards, policy and guidance change.We will train youTraining for this position will be made up of 3 parts. Part 1 is Bike Examiner training Part 2 is delivering tests and working from your local driving test centre Part 3 will be our Training for Trainers courseYou must be successful at each stage to progress to the next stage. The Bike Examiner training is pass/fail and your employment will cease if you do not pass. If you are unable to successfully complete the Training the Trainer course within a reasonable timeframe, you may be offered a permanent contract as a Bike Examiner. Parts 2 and 3 are based on continuous improvement, not a pass/fail assessment. We will strive to help you succeed in post.Person specificationYou must have held full Category A UK or EU licence (for Motorcycle) continuously for the last 3 years and must have no more than 3 penalty points.You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.QualificationsIf you do not already hold the qualifications below, you will be expected to work towards them once in post as part of your training: Authorised by the Secretary of State to conduct the official Category A Driving Test (Examiner Warrant Card)Requir Show more Show less Seniority level Entry level Employment type Full-time Job function Human Resources Industries Advertising Services

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.Join Multiverse and power our mission to equip the workforce to win in the AI era.The opportunityAI can draft a lesson in seconds. It can't tell you whether that lesson will actually land with a nervous career-switcher three weeks into a Data or AI apprenticeship — or whether the concept it just explained is subtly, but fundamentally, flawed.That's where you come in.You'll be the human judgement layer sitting on top of our AI-assisted content pipeline — part subject-matter expert, part instructional designer. You'll decide what AI got right, fix what it didn't, and build the parts no AI can: the high-touch, high-stakes, deeply human moments in a learner's journey that make the difference between content that's technically correct and content that actually changes someone's career.You'll have experience building content in Data Analytics and Data Science — not just someone who's read about it, but someone who can explain it, question it, and know when the AI-generated explanation of tricky subjects is actually going to help a learner or quietly confuse them.What you'll actually doDesign outcomes, not just content. Apply end-to-end backward design to build Data programmes and content where success is measured by what learners can do on the job — not just what they can pass a test on. You'll own the hardest part: turning a job-aligned outcome into content that actually gets learners there. Chase real-world impact, relentlessly. When a piece of learning isn't landing — when a Data Analyst cohort isn't showing the outcomes it should — you won't wait to be told. You'll spot it, own it, and scope the revisions that bring it up to the standard it needs to hit. Build what AI can't. Design the custom, high-touch programmes and creative assets — branching narratives, bespoke multimedia, high-stakes onboarding moments — that need real human empathy, creativity, and nuance. If AI could have built it, it's not your job; if only a person could, it is. Put AI to work, deliberately. Use AI tools and prompt engineering to accelerate your own content development and uncover learning design approaches nobody's tried yet. This isn't about using AI because it's there — it's about knowing exactly where it earns its place. Advise up, not just build. Work directly with Programme Designers and senior stakeholders on the quality and pedagogical effectiveness of the content you design. Your feedback doesn't stay in the room — it shapes how our rules, principles and frameworks evolve. Prototype for the long game. Lead new learning formats and modalities that don't exist yet — and know how to balance shipping fast against building something sustainable enough to reuse. What you'll bringReal command of end-to-end ADDIE and backward design — you've built measurable, job-aligned outcomes and the assessments that prove learners hit them, not just theoretical frameworks on a CV. A habit of treating "good enough" as a starting point, not a finish line — you notice when learning isn't driving real outcomes, and you take the initiative to fix it. Genuine fluency with AI-powered tools and prompt engineering, used to accelerate content development and find genuinely new applications in Data learning design. The ability to take a genuinely complex Data Science or Analytics concept and design a learning experience around it that actually works — for a range of different learner personasThe confidence and track record to influence peers and senior stakeholders toward a specific, measurable curriculum improvement — not just raise a concern and move on. Resilience when things don't go to plan — you can point to a time a project hit a real obstacle (a blocker, a shifting SME, a launch that missed the mark) and describe exactly what you did about it, and what you learned. What gets you in the doorYou'll need at least one of these:Hands-on experience producing technical content for Data Analytics or Data Science. 2+ years designing instructional content in a commercial environment or for commercial clients. Plus one of:A Data Science degree (or close cousin of one)Completion of a technical apprenticeship in Data or AI2+ years working as a practitioner in Data or AIIf you're a strong technical practitioner who's never formally studied instructional design, or a seasoned learning designer who's spent the last year deep in AI tools — either path can get you here. We're looking for the judgment, not a checklist.What we'll actually explore togetherWe're upfront about what our process looks for, because we'd rather you come prepared to talk about the real thing than guess what we want to hear. Across the conversations, we'll dig into:Advanced curriculum & applied design — how you turn an end-to-end backward-design process into measurable, job-aligned outcomes, and how you build creative assets that genuinely need a human touch. Impact & excellence — what you do when a piece of learning isn't hitting its real-world mark, and how you weigh speed against building something built to last. AI integration & innovation — where and how you've put AI tools and prompt engineering to work, and what that's actually unlocked. Influence & stakeholder management — how you've moved a curriculum forward through a genuine disagreement or feedback conversation, not just delivered a good pitch. Coachability & resilience — how you've handled a launch that didn't land, or a project blocker outside your control, and what you changed as a result. BenefitsTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health supportHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a monthWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per yearSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and InclusionWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.Our Commitment to SafeguardingMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Higher Education

Alternatively, Grant ThorntonAt Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative.With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career.Job Description:Senior Content Strategist12-month fixed term contract | Maternity cover | UK wideMORE THAN YOU EXPECTED Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton.NEW GROUND WON’T BREAK ITSELF. Every day our teams help people in businesses and communities to do what is right and achieve their goals.Our Commercial Growth Services (CGS) team is at the heart of how Grant Thornton UK tells its story. We work with partners and service line experts across the firm to build our reputation, support business growth and make sure our content is as sharp, relevant and human as the advice we give our clients.A look into the role As a Senior Content Strategist within our Commercial team, you will:Plan and brief content across thought leadership, campaigns, social and web, reviewing it against brand and quality standards Work with subject matter experts and partners to turn technical expertise into content that clients want to consume Understand how AI can help build and scale a modern content function Support teams to implement best practice digital marketing including performance marketing and AEO/SEO Manage content calendars and prioritise workload across multiple stakeholders and deadlines, briefing external agencies or freelancers where needed Use performance data to understand what's working and build in iterative improvements. Act as a source of guidance on tone of voice and content best practice for colleagues across the firm Knowing you’re right for us Joining us as a Senior Content Strategist , the minimum criteria you’ll need is solid experience in content strategy or content marketing, ideally within professional or financial services. It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.A strong grasp of tone of voice and editorial standards, with the judgement to flex style to audience and channel Experience managing multiple stakeholders and competing deadlines without losing sight of quality Experience in managing video creation and production alongside agencies Understanding of how brand and content fit together and support one another A good understanding of how content performance is measured, and how to use that to improve future output Comfortable working independently and picking up an existing content programme at pace Knowing we’re right for youEmbracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.We’re also committed to supporting you through different life stages, with a range of family friendly and wider leave policies. You can find full details of our reward, benefits and leave policies on our website: Reward and benefits.Beyond the job Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Accounting

LocationLondonBusiness AreaProductRef #10052759Description & RequirementsBloomberg is a leading provider of news and financial information. The News Product, Technology and Publishing team develops solutions that give Bloomberg Terminal customers access to the most critical information impacting financial markets from more than 200,000 news and social media sources.What’s the role?We are looking for a dynamic, analytical and commercially-minded Content Strategist to help prepare social media and news content for an agentic AI future.In this role, you will work within the Content & Audience Strategy team to shape how news, analysis and expert content should evolve as client workflows become increasingly AI-mediated.You will help translate customer needs, market trends, product priorities, audience data and editorial expertise into clear content strategies that guide product, use case, sourcing, metadata and measurement decisions.This is an individual contributor role reporting into the Head of Content Strategy. The team is responsible for shaping Bloomberg’s content strategy across regions and subject areas, ensuring content on the Terminal remains relevant, trusted and impactful for clients. The broader team works closely with newsroom, product, technology, data, research, sales and marketing partners to align content strategy with client needs and Bloomberg’s business priorities.Your initial focus will include developing a new approach to sourcing and structuring influential expert voices in the market, as well as developing sustainable commercial models for this content. As market commentary becomes more distributed across newsletters, independent analysts, expert communities, social media and other external platforms, Bloomberg has an opportunity to identify, evaluate and integrate high-signal perspectives into Terminal workflows.This role is about helping Bloomberg’s content become more useful to human readers and more legible to AI systems. That means thinking carefully about client workflows and needs, structure, metadata, event identity, source authority, signal quality, client intent and how content is retrieved, cited and recomposed in AI-powered workflows.We’ll Trust You ToDevelop clear, evidence-based content strategies for priority areas of Bloomberg’s offeringHelp prepare Bloomberg’s content for agentic AI workflows, where systems proactively surface, contextualize and help clients act on informationTranslate broad strategic questions into practical recommendations for content, product, personaS, sourcing, metadata and measurementClarify what content needs to exist, how it should be structured, and what metadata or classification is required for AI systems to retrieve and interpret it accuratelyDevelop frameworks for identifying, evaluating and sourcing influential expert voices, including independent analysts, specialist commentators and other market-relevant perspectivesHelp define source selection criteria, credibility signals and governance models for externally sourced expert contentUse audience insights, usage data, client feedback, competitive analysis and editorial judgment to identify content gaps and opportunitiesCreate concise strategy documents, recommendations, frameworks and briefing materials for senior stakeholdersPartner with newsroom, product, data, engineering, sales and other teams to turn strategy into practical next stepsHelp define what success looks like for content strategies, including client outcomes, usage signals, AI retrieval quality and business impactMaintain alignment across teams by turning complex, cross-functional issues into shared language and clear decision pointsYou’ll Need To HaveExperience in content strategy, news strategy, editorial strategy, product strategy, audience strategy or a related field5+ years of experience in news, financial information, social media, product, research, strategy or another fast-moving content environmentStrong understanding of how professional audiences use news, commentary, analysis and market information to make decisionsStrong interest in how AI is changing the way clients discover, consume and act on news and informationAbility to turn complex content and product questions into clear strategic frameworksStrong written communication skills, with the ability to produce crisp, structured documents for senior stakeholdersStrong analytical judgment, including comfort working with both quantitative data and qualitative evidenceAbility to work across editorial, product, data, technology and commercial teamsComfort operating in ambiguous areas where the answer is not yet obvious and the work requires discovery, synthesis and judgmentStrong organizational skills and ability to move several strategic workstreams forward at onceWe’d Love To SeeFamiliarity with financial markets, business news or professional information productsExperience developing strategy for content products, news workflows, content classification, metadata, discovery or user engagementUnderstanding of real-time news workflows, including alerting, monitoring, breaking news, escalation and follow-upFamiliarity with AI-mediated search, retrieval, summarization or answer experiencesExperience thinking about how unstructured content can be made more structured, discoverable and reusableUnderstanding of how client segments differ in their news needs, from real-time decision makers to deep research usersExperience using audience data, product analytics or client research to shape recommendationsAbility to balance editorial judgment, client utility, product feasibility and commercial impactA collaborative mindset and ability to influence without direct authorityComfort working in a high-paced, demanding and evolving environment If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Financial Services

Job DescriptionHello, I am Fallon, your future manager here at Sage! Before you hit that apply button, I want to give you a feel for what it’s like to be part of our world. I lead a growing, talented team of chatbot and content designers who are passionate about creating digital experiences that genuinely help our customers.My leadership style? I like to keep things fun, open, and collaborative. I strongly believe that people do their best work when they feel supported, valued, and empowered to take ownership. I’m here to help you grow, support you when things get tough, and celebrate the wins, whether that’s solving a tricky content issue or launching a new feature. My team work hard, but we always make time to celebrate, learn from challenges, and have fun along the way.What part of the business will I be working in?You'll be working right at the front door of Sage, where customer experience meets smart digital solutions. Our team creates the digital content that powers our help centre and chatbot experiences, supporting both our customers and colleagues. We're at the heart of Sage, ensuring every interaction is helpful, efficient, and human.Hybrid – 3 days in our Newcastle office (global headquarters)Key ResponsibilitiesWhat you’ll be doing:As a Digital Content Designer, you’ll help shape the voice and effectiveness of Sage’s digital self-serve experiences for our small to medium business products. Your focus will be on creating clear, helpful, and accessible content that really works.Here’s how you’ll make an impact:Create and maintain engaging Knowledgebase articles and chatbot flows for Sage HCMFollow and contribute to our global content standards and governanceSupport the continuous improvement of chatbot content, language models, and help centre usabilityUse data to improve discoverability, content performance, and customer outcomesCollaborate closely with Product, UX, and Engineering to reflect product updates in contentTune search and NLU (Natural Language Understanding) for better relevance and resultsQA conversation flows and implement them using our internal tools like BOOST AI / FIN/ Salesforce KB & ZendeskThe skills you’ll use to add value:Strong writing and content design skills for digital experiencesFamiliarity with self-service and chatbot platforms (e.g., BOOST AI or FIN)Basic understanding of SEO and structured content designExperience using data to inform content decisionsComfortable working in agile, collaborative environmentsA growth mindset and curiosity about new tools, technologies, and ways of workingYour First 90 Days:Week 1: Get to know the team, our tools, and the products we support. We’ll walk you through our workflows and give you a clear onboarding plan.Week 2: Start working on your first content updates with support from your buddy. You'll learn how we structure content and build chatbot experiences.Weeks 3–8: Dive deeper into our content systems. You'll work on refining articles and start contributing to wider improvements.Week 9 onward: You’ll fully own content areas, collaborate with cross-functional teams, and start shaping our next generation of self-serve experiences.Your benefits: Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. 25 days of paid annual leave with the option to buy up to another 5 days 8 bank holiday days Paid 5 days yearly to volunteer through our Sage Foundation 50% income protection Holiday buy + sell Comprehensive health, dental, and vision coverage Ongoing training and professional development Hybrid working Healthy Mind app membership Access to various helpful memberships for finances, health and wellbeing Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Direct message the job poster from RecruitME Howard Rudder ⚓ Howard Rudder ⚓ Founder of RecruitME | Royal Navy Veteran | Ex military recruitment specialist Technical Author – Engineering DocumentationGrantham, Lincolnshire | Hybrid Working – only one day per week in the office | £35,000Are you from an engineering background with strong written communication skills and excellent attention to detail?RecruitME is recruiting for a Technical Author on behalf of one of our longest-standing clients, a highly respected technical services business and proud ERS Gold Award holder.This is a fantastic opportunity to join a specialist product support services provider working across sectors including defence, manufacturing and automotive.The business is extremely busy, with multiple projects currently underway and further growth expected over the next 6–9 months due to planned retirements within the team.Why this role stands outThis opportunity offers a genuinely excellent work-life balance:Hybrid working – only one day per week in the office36-hour working weekHalf-day finish every Friday25 days holiday plus bank holidaysChristmas shutdownSalary of £35,000The roleAs a Technical Author, you will produce clear, accurate and user-friendly technical documentation in line with customer requirements, project instructions and internal quality procedures.You will gather technical information first hand, interpret engineering drawings, CAD models, design data and applicable standards, and turn complex technical detail into usefuldocumentation.Projects may include technical manuals, maintenance documentation, operating procedures, controlled documentation, technical publications and interactive electronic manuals.Key responsibilitiesProduce technical documentation for engineering and product support projects.Interpret engineering drawings, CAD models, technical data and applicable standards.Gather technical information through research, customer contact and engineering input.Document procedures clearly and accurately from first principles or source material.Liaise with Project Managers, Senior Technical Authors, Directors, customers and internal teams.Support quality checks on technical documentation for format, clarity and technical accuracy.Follow quality, security and controlled documentation procedures.Support customer liaison on smaller projects where required.About youThis role would suit someone who is technically minded, organised and detail-focused.You may already be working as a:Technical AuthorTechnical WriterEngineering Documentation SpecialistTechnical Documentation EngineerTechnical Publications AuthorDesign EngineerMechanical EngineerElectrical EngineerMaintenance EngineerAn engineering or technical background would be highly advantageous, particularly if you have experience with technical drawings, manuals, maintenance documentation, product support, ILS, defence, manufacturing, automotive or regulated engineering environments.LocationThe role is based in Grantham, Lincolnshire, with hybrid working requiring only one day per week in the office.Commutable from Newark, Sleaford, Stamford, Bourne, Melton Mowbray, Oakham, Lincoln, Nottingham and Peterborough.Apply nowIf you have an engineering background, strong written English and the ability to turn technical information into clear, accurate documentation, we would like to hear from you.Apply today or contact RecruitME for more information. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing, Design, and Engineering Industries Professional Training and Coaching, Military and International Affairs, and Technical and Vocational Training

Eaton WimborneLocated in Wimborne, Dorset, Eaton's Aerospace division is a global leader in aerospace fuel systems, renowned for delivering fully integrated solutions for both fixed and rotary-wing aircraft.Our Wimborne facility specialises in cutting-edge air-to-air refuelling systems, advanced refuelling probes, air-to-air and air-to-ground launch systems utilising both pneumatic and pyrotechnic ejection technologies, as well as a range of Defensive Aids Sub-Systems.With over 80 years of industry experience, we are recognised as the world’s leading provider of air-to-air refuelling systems, offering fifth-generation solutions to Air Forces worldwide.Our legacy of innovation and technical excellence sets us apart as the most advanced air-to-air refuelling supplier on the global stage.What You’ll DoGenerate, maintain and update accurate, engaging, user friendly documentation for our Air-to-Air Refuelling and Weapons Carriage & Release systems that adhere to EATON MSD guidelines and standards. Documentation and Service Bulletins created will also be expected to comply with applicable customer contract requirements and international technical authoring specifications. Work as part of a Technical Publications/ILS teamProduce, edit and maintain technical documents, to meet customer and contract requirements, including Equipment Maintenance and Operation manuals, Data Modules,Component Maintenance Manuals, Service Bulletins & Information LettersEnsure all technical documentation is produced to required quality, timeframes, authoring specifications and standards including review of material authored by other technical publishers/writers and outsource vendor partnersComplete technical verification and validation of source documentation with subject matter experts, internal or external partners and developers to validate content for use in technical publicationsInterface with subject matter experts to produce and maintain current documentation where required." QualificationsGCSE at a minimum, A-levels preferred7 years of experience in Aerospace technical authoring or ILSSkillsCompetent in Simplified Technical English, iSpec2200, S1000DTeamwork, English language skillsThe successful applicant will be in contact with US ITAR controlled technology, goods, and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Appliances, Electrical, and Electronics Manufacturing

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced researcher to help us increase our velocity in delivering knowledge, products, and capabilities that help educational institutions empower student outcomes with academic integrity. As a UX Researcher, you will be responsible for creating clear, user-centered product content and contributing to content decisions across the end-to-end product development process. You will collaborate closely with product and engineering partners as well as the cross-functional UX team. To succeed in this role, you must have a solid foundation in UX and technical writing practices and be able to connect content decisions to user needs, product goals, and business outcomes. You thrive in a collaborative, fast-paced environment where requirements can change. Our environment requires good judgment, knowing when to move quickly with clear, practical content and when to spend more time exploring, testing, and aligning on the right content approach.A day in the life:The UX Writer will work closely with designers, researchers, product managers, and other stakeholders on a day-to-day basis. They will write, review, and refine product content across the user experience, from interface copy and onboarding to product guidance. They will use user experience outcomes, product context, and content principles to make complex experiences clearer, more consistent, and easier to use. They will work closely within the UX Writing team, where every work day is full of collaboration, curiosity, and shared commitment to creating meaningful product experiences.Responsibilities: Write clear, concise UX copy for product experiences, including UI text, error messages, and onboarding.Create and improve user guidance and release notesCollaborate with UX Designers and Product Managers throughout the design process, offering copy and content feedback from early concepts through delivery.Apply UX writing principles, style guidance, accessibility considerations, and user research to your content decisions.Explain the reasoning behind content choices to stakeholders clearly and confidently.Manage project-level feedback loops with stakeholders and respond constructively to feedback.Use Jira to track, prioritize, and deliver work within a structured sprint process. Qualifications EssentialBachelor’s degree in English, Writing, Technical Communication, Human-Computer Interaction, UX Design, Linguistics, Communications, Education, or a related field, or equivalent practical experience.2–7 years of industry experience in UX writing, technical writing, or related fields (e.g., education, communications, product management)Proven experience writing and improving user-centred product content, including interface copy, guidance, onboarding, and other content that supports clear, usable product experiencesStrong writing skills, with excellent grammar, spelling, punctuation, and attention to detail.Ability to balance multiple project work tracks across different product surfacesDemonstrated ability to transform data-driven insights into actionable content recommendations that directly influence product decisionsConfident working with multiple stakeholders asking good questions and managing feedback.Experience working with project tracking tools such as Jira and working in an Agile methodology setup.A strong writing portfolio that demonstrates multiple methods and approaches to writing along with the tangible outcomes and impact of the work.Desirable Experience working with CMSs such as Zendesk and creating structured content using HTML markup.Experience in writing for and around AI powered products.Outstanding interpersonal skills, with a knack for building relationships and influencing cross-functional teams.Proven track record of collaborating effectively in a diverse team environment. Additional Information Total Rewards @ TurnitinAt Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.Our Values underpin everything we do.Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.Global BenefitsRemote First CultureHealth Care Coverage*Education Reimbursement*Competitive Paid Time Off Self-Care DaysNational Holidays*2 Founder Days + Juneteenth ObservedPaid Volunteer Time*Charitable contribution match*Monthly Wellness or Home Office Reimbursement/*Access to Modern Health (mental health platform)Parental Leave*Retirement Plan with match/contribution** varies by countrySeeing Beyond the Job AdAt Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!  Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education Industries Software Development

Direct message the job poster from Volution Ventilation UK Pam Sahota Pam Sahota Senior Talent Acquisition Partner, driving end-to-end Recruitment | Advise on Best Practice | Processes | Compliance | Projects | Candidate and… Volution Ventilation UK, is a prominent supplier of ventilation products, dedicated to improving air quality and energy efficiency across various markets including the UK, Nordics, Central Europe, and Australasia. Our mission is to enhance customer experiences through innovative ventilation design and solutions.Location: CrawleyHours of work: Monday to Thursday 8.45am – 4.55pm, Friday 8.45am – 4.25pmPackage: Salary dependent on experience, Technical Bonus, Annual leave 25 days plus bank holidays, Company Pension, Life Assurance, EAP.The Role:Reporting to the Technical Manager – Mechanical Engineering, you will be responsible for developing and maintaining User, Installation and Servicing Product Manuals, including compiling and writing technical content, generating supporting images, and updating existing documentation as required. Working closely with Engineering, Approvals, Product Management, Technical Support and Service/Maintenance teams, you will establish documentation requirements and ensure manuals are accurate, clear and fit for purpose. The role will also provide support on associated engineering and project activities as required.Key responsibilities:Compile, write and produce user, installation and servicing manuals for new and existing products.Translate complex product information into clear, accurate and user-friendly technical content.Tailor manual content and presentation to suit users, installers and service engineers.Liaise with Engineering, Product Management, Approvals, Technical Support and Service teams to establish documentation requirements.Collate and verify technical information, illustrations, fitting instructions and wiring details.Create and manage technical illustrations and other visual content required within product manuals.Maintain existing manuals to reflect product changes, regulatory updates and formatting improvements.Control manual revisions and document filing through the Engineering Change process.Coordinate translated manuals for Group markets, including managing external translation suppliers and purchase orders.Plan and deliver documentation activities in support of new product-development timescales.Essential skills and experience:Experience producing user, installation and servicing manuals for technical products, ideally within HVAC or a comparable industry.Excellent written and verbal communication skills with the ability to explain technical information clearly for different audiences.Strong understanding of technical illustrations, fitting instructions and electrical wiring diagrams.Proficiency with technical publishing or design software such as Adobe InDesign.Competence with Microsoft Office applications, particularly Word, Excel and Outlook.Experience working with document control, drawing-management or engineering data-management systems.Familiarity with CE/UKCA approvals and relevant product, installation or regulatory standards, desirable but not essential.Strong workload-management and organisational skills, with excellent accuracy, attention to detail and the ability to manage competing priorities.You can learn more about us here; https://www.volutiongroupplc.com/Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc. Show more Show less Seniority level Associate Employment type Full-time Job function Product Management, Customer Service, and Marketing Industries Appliances, Electrical, and Electronics Manufacturing, Electrical Equipment Manufacturing, and Manufacturing

Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations.We are seeking a Technical Writer to support the creation and maintenance of clear, structured documentation across our platform and infrastructure. You will work closely with engineering, platform, and product teams to translate complex technical concepts into accessible content for internal teams and customers.This role is hands-on and delivery-focused, ideal for someone who can bring structure to fast-moving environments and improve how knowledge is captured and shared.Key ResponsibilitiesCreate and maintain technical documentation including platform guides, onboarding materials, runbooks, and operational procedures.Work with engineering and platform teams to document systems, workflows, and APIs.Translate complex infrastructure and platform concepts into clear, user-friendly content.Support customer-facing documentation such as user guides and knowledge base articles.Maintain and improve documentation repositories (e.g., Confluence, Git-based docs, Notion).Apply consistent standards, templates, and formatting across documentation.Keep documentation up to date as systems evolve, ensuring accuracy and usability.Essential ExperienceIn depth experience as a Technical Writer in a software, cloud, or infrastructure environment.Strong ability to understand and explain technical systems (e.g., cloud platforms, Kubernetes, networking fundamentals).Experience working with engineers and product teams to produce documentation.Clear and concise writing style with strong attention to detail.Familiarity with documentation tools such as Markdown, Git, Confluence, or similar.Comfortable operating in a fast-paced, evolving environment.One Or More Would Be An AdvantageExposure to AI/ML platforms or GPU-based infrastructure.Familiarity with Kubernetes or container-based platforms.Experience documenting APIs or developer-facing products.Understanding of data centre environments (compute, storage, networking).Experience in a startup or scaling organisation.Why Join Era4You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

At Sutherland, we don't just adapt to digital transformation, we help drive it.Powered by expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, we partner with some of the world's most recognized brands to deliver innovative customer and business solutions. With over 200 patented inventions and a strong commitment to continuous innovation, we combine human insight with cutting-edge technology to create exceptional experiences and measurable business outcomes.Join a company where your ideas matter, your growth is supported, and your impact is recognized.SutherlandUnlocking digital performance. Delivering measurable results.Job DescriptionThe OpportunityAre you passionate about developing people, building capability, and driving performance through learning?Sutherland is looking for a Training Specialist (Technical) who can inspire, engage, and equip employees with the skills they need to succeed. In this role, you will be instrumental in shaping the learning experience of new hires and tenured employees by delivering impactful technical and customer service training programs.If you thrive in a fast-paced environment, enjoy facilitating learning, and are motivated by seeing others succeed, this is an excellent opportunity to advance your career with a global organization.What You'll DoAs a Training Specialist, you will play a key role in developing talent and driving operational excellence through effective learning solutions.Key ResponsibilitiesDeliver engaging and interactive training programs for new hires and existing employees, focusing on technical knowledge, customer service excellence, and process expertise. Facilitate learning sessions that build confidence, competence, and performance among Customer Service Consultants. Coach and mentor learners to strengthen problem-solving, communication, empathy, and customer-centric skills. Identify training needs through performance analysis, business metrics, and stakeholder feedback. Design and implement targeted learning interventions that support operational and client goals. Monitor trainee progress and evaluate training effectiveness to ensure knowledge retention and performance improvement. Foster a positive, collaborative, and inclusive learning environment that encourages continuous growth and engagement. Partner closely with Operations, Quality, and Leadership teams to align training initiatives with business objectives. Support ongoing learning, development, and performance enhancement programs across the organization. QualificationsWhat We're Looking ForQualificationsBachelor's degree in any field (preferably a 4-year course graduate). At least 1 year of experience in Training, Learning & Development, Coaching, or a similar role. Strong communication skills with a minimum B2 English proficiency. Ability to communicate effectively with Australian customers and demonstrate cultural awareness and market sensitivity. Strong facilitation, presentation, and classroom management skills. Proficiency in Microsoft Office applications, particularly PowerPoint, Word, and Excel. Typing speed of at least 30 WPM with 85% accuracy. Strong interpersonal skills with the ability to engage, motivate, and influence diverse audiences. Adaptable communication style to accommodate learners with varying technical knowledge, professional backgrounds, and geographic locations. Excellent organizational, time management, and multitasking abilities. Strong stakeholder management and networking capabilities across functions. Ability to maintain a high level of professionalism, integrity, and confidentiality. Preferred CompetenciesCustomer-focused mindset with excellent problem-solving abilities. Experience handling difficult customer scenarios and coaching others through complex interactions. Strong leadership, coaching, and team-building capabilities. Solution-oriented approach with professional business etiquette. Active listening, agenda planning, and facilitation expertise. Ability to create highly engaging and interactive learning experiences that drive knowledge retention and performance. Why Join Sutherland?Be part of a global organization recognized for innovation and digital transformation. Work in a collaborative, people-first culture that values continuous learning. Gain exposure to world-class clients and industry-leading technologies. Grow your career through leadership development and advancement opportunities. Make a meaningful impact by developing talent and enabling business success. Additional InformationInternal Candidate RequirementsPerformance rating of Exceeds Expectations or Outstanding in the latest PDP cycle. Minimum 12 months tenure in the organization. No active disciplinary action within the last 6 months. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Management Industries IT Services and IT Consulting

Direct message the job poster from Weave Solutions, Inc. Weave Solutions Weave Solutions Technical Recruiter/HR & Admin JOB DESCRIPTION:Partner directly with stakeholders and subject matter experts to identify learner needs, business goals, skill gaps, and desired performance outcomesIndependently drive discovery conversations, gather the information needed to build effective learning solutions, and challenge assumptions to recommend the right enablement approachTranslate complex processes, tools, and business concepts into engaging, learner centered experiences that support behavior change, application in the flow of work, and measurable readiness outcomesDesign and develop scalable learning experiences across multiple modalities, including eLearning, facilitator-led sessions, job aids, assessments, workflow-based learning, and blended enablement solutionsCollaborate with Program Managers, Learning Operations, and Technology Enablement to align learning solutions with business goals, delivery needs, AI-enabled tools, automation opportunities, and learner experience standardsFacilitate onboarding or enablement sessions when live delivery supports learner engagement or business outcomesGather learner feedback, engagement insights, and performance data to continuously improve learning effectiveness and scalabilityIndependently manage multiple projects and shifting priorities with strong ownership, proactive communication, sound judgement and consistent follow-through with appropriate urgency for a fast-paced environmentStay current on instructional design trends, learning technologies, AI-enabled workflows, and best practices to continuously evolve enablement approachesComplete administrative responsibilities, project updates, and required communications accurately and on timePerform other duties as assigned to support Dayforce goals and objectivesQUALIFICATIONS:3+ years of experience in instructional design, enablement, learning development, or a similar role in corporate or professional services environmentStrong instructional design capability with experience translating complex business concepts into clear, practical, and engaging learning experiences across multiple modalities, including eLearning, virtual instructor-led training, workflow-based support, job aids, and blended learning solutionsExperience designing and developing digital learning solutions using tools such as Microsoft PowerPoint, Word, and Teams, articulate 360 (Rise, Storyline), Adobe Captivate, Camtasia, Vyond, or similar toolsStrong consultative, communication, and stakeholder partnership skills, with the ability to influence stakeholders, manage expectations, and work effectively across teams and levels of the organizationProven project management and organizational skills, with the ability to manage multiple competing priorities, proactively communicate with stakeholders, and independently drive work forward to meet deadlinesStrong critical thinking and problem-solving skills, with sound judgment and the ability to challenge assumptions, identify risks, and recommend practical, scalable solutionsComfort navigating ambiguity, making decisions with incomplete information, adapting to evolving priorities, and escalating risks appropriatelyCuriosity and willingness to learn new tools, technologies, methodologies, and business processes quickly What Would Make You Really Stand OutExperience supporting onboarding or ongoing enablement programs for customer facing teams in a global organizationExperience in SaaS, consulting, HCM, or other technology-driven environments • Experience designing learning tied to measurable business outcomes such as productivity, quality, readiness, or adoption metricsExperience leveraging AI tools to accelerate learning design, streamline development workflows, or enhance learner experiences Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Training Industries Human Resources Services and Professional Training and Coaching

Position OverviewThe Instructional Designer is a key contributor to MEDVA’s learning and development strategy, reporting directly to the Director of Enablement. This role is responsible for designing, developing, and maintaining high-quality training and enablement materials that support both internal teams and client-facing programs.The ideal candidate collaborates closely with subject matter experts (SMEs) to create engaging, scalable, and performance-driven learning experiences. This role plays a critical part in driving operational consistency, knowledge transfer, and employee effectiveness across the organization.Key ResponsibilitiesInstructional Design & Content DevelopmentDesign and develop instructional materials including e-learning modules, training manuals, videos, and assessments Create detailed storyboards, scripts, and structured course outlines for various learning programs Translate complex concepts into clear, engaging, and learner-centric content Develop interactive learning experiences using tools such as Articulate and Thinkific Ensure all content aligns with MEDVA’s operational goals, branding standards, and client expectations Continuously update and improve learning materials based on feedback and performance metrics Collaboration & Program SupportPartner with subject matter experts and cross-functional teams to gather content and validate accuracy Support both internal enablement initiatives and client-facing training programs Contribute to the standardization and scalability of training across departments Educational & Experience RequirementsBachelor’s degree required Minimum of 3+ years of experience in instructional design, e-learning development, or corporate training Experience supporting remote or distributed teams preferred Hands-on experience with Learning Management Systems (LMS) and digital learning environments Skills & CompetenciesProficiency in e-learning authoring tools (e.g., Articulate, Thinkific) and LMS platforms Strong Microsoft Office skills, including PowerPoint, Word, Excel, and Teams Excellent written and verbal communication skills Strong project management and organizational abilities Ability to simplify complex concepts into clear, actionable learning content High attention to detail and commitment to content quality Familiarity with multimedia design, including audio, video, and graphics Ability to manage multiple projects and meet deadlines in a fast-paced environment Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Staffing and Recruiting

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.About the RoleWe are looking for a versatile, experienced copywriter with experience creating instructional materials who can develop clear and compelling English copy in support of a client specializing education for financial professionals. This role focuses on creating certification course materials, blogs and whitepapers, collaborating with the client’s existing writing teams to ensure the content produced aligns with the organization’s goals and standards. Your words will inform and engage the target audiences and drive business outcomes in the financial protection sector.Our ideal candidate is a collaborative, skilled, and imaginative copywriter with a deep understanding of writing for adult learning. Familiarity with finance, risk management or financial crime prevention is a bonus. As a writer you know how to make the dry details compelling and know how to craft messaging that resonates with the target audiences.ResponsibilitiesWriting clear, compelling copy that informs and instructions for various media (e.g. long form blog posts, learning modules, skills assessments, surveys, articles, whitepapers, etc.).Interpreting a content brief to understand assigned task and underlying ask; following up where more information may be needed.Engaging with client SMEs and teams to understand the purpose of the asset key takeaways and calls to action (CTAs), and behavior it is trying to influence.Adhering to client brand and editorial guidelines.Applying feedback from client team and quality control editors.Partnering with client teams, making suggestions, bringing own ideas and expertise to the table.Required SkillExceptional writing, editing, and proofreading abilities with strong attention to detail.Strong interest in education, adult-learning, and crime and fraud.Ability to transform a content brief into engaging courseware or narratives.Strong research skills and a natural curiosity to learn new topics.Ability to facilitate interviews and workshops with subject matter experts to gather the required input to write compelling materials.Proficiency in Microsoft Office and familiarity content and learning management systems such as Xyleme, Articulate 360.Excellent time management and organizational skills.Team player with excellent communication and interpersonal skills.Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.Minimum of 5+years of experience in copywriter/content creator roles.Bachelor’s degree in journalism, Communications, English or equivalent experience.Reliable home internet service.Willingness to work nightshift schedule. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Philippines. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.