SaaS Product & Help Documentation Jobs

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Lea…

The Battle Captain’s Trainer position shall provide training support for DISA Battle Captains and members of the Watch located within the SCIF. The trainer will be centrally managed by DISA J-7 but will be assigned to work within the SCIF area within the command centered on their individual skill set or knowledge base. This position will train members of the Watch to provide critical Communications and Information Technology Services and support staff elements and organizations within the DISA …

Johns Hopkins Applied Physics Laboratory (APL) seeks a Technical Writer to translate complex scientific and technical concepts into clear, accurate documentation. You will develop user guides, technical reports, procedures, and proposals that support national security, space, and health missions. In close collaboration with engineers and researchers, you will gather requirements, structure content, and ensure consistency with APL standards. APL offers a collaborative, mission-driven culture wit…

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Lea…

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Role OverviewYou will be responsible for production-grade AI data processing and knowledge services for Binance’s equities business. You will transform financial information—announcements, news, earnings reports, earnings call transcripts and audio/video, research reports, and more—into data, knowledge, and evidence that trading products and Binance AI can directly consume. Knowledge engineering, knowledge bases, and retrieval-augmented generation (RAG) are the core scenarios. You will also build reusable processing frameworks and own model and rule integration, task orchestration, servitization, quality control, cost management, and production stability—not just document parsing, vectorization, or model API calls.Responsibilities:Own production-grade AI data processing pipelines for financial content (announcements, news, financial reports, earnings call materials, research reports, etc.), covering text, table, layout, and audio/video processing, as well as chunking, deduplication, clustering, standardization, versioning, and result validation. Build layered financial knowledge bases that manage source documents, structured facts, entities and events, full-text and vector indices, and relationship data; maintain metadata including source, time, security, market, language, version, and authorization. Engineer and operate RAG services in production—building query processing, permission and time filtering, multi-route retrieval, reranking integration, context assembly, evidence citation, and result return pipelines that ensure traceability to original sources. Design extensible AI data processing, knowledge engineering, and indexing frameworks with unified interfaces to adapt to new sources, formats, languages, models, rules, and algorithms; support incremental updates, index rebuilds, historical backfill, deletion, and authorization expiry. Integrate LLMs, document understanding models, NLP models, rule systems, and algorithm components into a unified pipeline with clear input/output contracts, task orchestration, version governance, and failure handling. Own engineering capabilities for AI data processing and knowledge services: APIs, async tasks, queues, caching, retry and graceful degradation, human review, canary releases, rollbacks, fault recovery, and capacity governance. Establish a quality system for AI data processing, knowledge, and RAG—measuring parsing accuracy, retrieval coverage, citation completeness, staleness, latency, stability, and cost, with tiered root-cause analysis. Collaborate with data, algorithm, product, and compliance teams to deploy AI data processing and knowledge services reliably in user-facing equities products and Binance AI. Requirements:Master’s degree or above in Computer Science, Software Engineering, AI, or a related field; 5+ years of experience in backend, data platforms, ML engineering, or AI application engineering. Familiarity with equity markets and the investor research and decision-making workflow; understanding of trading mechanics, market data, fundamentals, corporate actions, and major market events; ability to assess the entities, time sensitivity, sources, and usage boundaries of financial information. Proficient in Python and at least one of Java or another backend language; solid software engineering, distributed systems, and service interface design skills. Production experience with LLMs, NLP, or ML systems; ability to explain model invocation, task orchestration, failure recovery, version governance, and online issue resolution. Production experience with knowledge engineering or RAG systems; familiarity with structured, semi-structured, and unstructured content processing; ability to explain the full pipeline from source ingestion through retrieval, citation, and online feedback. Familiarity with full-text search, vector search, document storage, and their combinations; understanding of chunking, indexing, filtering, recall, reranking, context assembly, citation, and permission control—not tied to any specific database or framework. Experience with performance, stability, cost, and observability governance for high-concurrency or large-scale processing systems—beyond model API calls or demo prototypes. Experience adapting new data sources or content types; ability to distill source-specific logic into reusable processing capabilities. Why Binance Shape the future with the world’s leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Technology, Information and Internet

We are looking for a Technical Writer to create clear documentation for our products and APIs. Responsibilities Write user guides, API docs and release notes Work with engineers to document new features Maintain the documentation site and style guide Turn complex technical topics into simple content Requirements 1 years of technical writing Experience documenting APIs or software products Strong written English Skills:- Technical Writing, API, Documentation, markdown and Content Strategy

Direct message the job poster from Kelly Marchelle Carelse (ISPr) Marchelle Carelse (ISPr) Senior Recruitment Consultant at Kelly Coastal SUMMARYAre you a sharp writer with a knack for simplifying complex information? Step into a role where your words drive clarity, support innovation, and help secure exciting opportunities.We’re seeking a Technical /Proposal Writer to create clear, engaging documentation and compelling bid responses. This role blends technical writing with proposal development, requiring precision, creativity, and strong collaboration skillOur client is looking to employ a Technical / Proposal Writer.RESPONSIBILITIESDevelop user-friendly technical documentation (guides, manuals, training materials)Translate complex concepts into clear, accessible contentWrite and support bid and proposal submissions (RFPs, RFIs, RFQs)Ensure accuracy, consistency, and compliance across all documentsMaintain and improve documentation and proposal librariesCollaborate with subject matter experts and cross-functional teaMINIMUM REQUIREMENTSMatric / Grade 12 is essentialBachelor’s degree in a technical discipline (e.g., Electrical, Mechanical, Computer, Civil Engineering) or equivalent technical experience3 years Technical Writer / Proposal Writer/ similar experienceExperience using Google Workspace, Microsoft Office, Adobe Acrobat, Canva and other documentation toolsProven ability to simplify technical concepts for various audiences.Experience producing documentation for both hardware and software (including SaaS products)Applications can be sent to marchelle.carelse@kelly.co.za Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Manufacturing and Computers and Electronics Manufacturing

Direct message the job poster from PE Global Aisling O' Leary Aisling O' Leary Senior Recruitment Consultant at PE Global The Role PE Global are recruiting for a Training Content Designer for our US Multinational accommodation services client based in Dublin CC. 6- month contract- remote role. Job ResponsibilitiesDesign and build training content across formats: eLearning modules, quick-reference guides, assessments, and onboarding programs for PRO team members and vendor agents (TTEC, Concentrix). Partner with SMEs on the PRO team to translate fraud investigation workflows, risk policies, and operational procedures into accessible, learner-ready content. Maintain and update existing training materials to stay current with policy changes, new tooling, and process improvements. Manage content in our LMS: publish modules, assign curricula, track completion, and surface gaps or stale content. Support the design of learning assessments and knowledge checks to verify comprehension and identify areas for reinforcement. Contribute to the PRO knowledge base, ensuring documentation is accurate, well-organized, and searchable. Collaborate cross-functionally with Risk Governance, Risk Transformation, and vendor management on training needs tied to new policies, product launches, and operational changes. Bring a consistent learner-focused lens to content reviews, flagging when complexity, jargon, or information density could reduce comprehension or retention. Education and Experience 0 to 2 years of experience in instructional design, learning and development, technical writing, or a closely related field. Internship experience and strong portfolio work are welcome. Demonstrated ability to break down complex processes into clear, structured content for a non-expert audience. Proficiency with at least one eLearning authoring tool (Articulate 360 / Rise, Adobe Captivate, or equivalent). Solid writing skills: clear, concise, and appropriately tailored to the audience. Comfort working with ambiguous inputs and translating them into structure learning outcomes. Strong organizational skills and the ability to manage multiple projects with competing deadlines. Interested candidates should submit an updated CV.Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net ***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland**** Show more Show less Seniority level Associate Employment type Contract Industries Staffing and Recruiting

Direct message the job poster from Bentley Systems Aishling Kelly Aishling Kelly Senior Talent Acquisition Partner at Bentley Systems Location: Dublin, Ireland (Hybrid – 2 days per week in the office)Position SummaryBentley Systems is seeking a Process Documentation Specialist to help transform HR into a standardized, scalable, and automation-ready global function. In this role, you'll turn fragmented process knowledge, including legacy documentation, SME input, and current practice, into clear, standardized process documentation that supports consistent service delivery, Workday enablement, self-service, and future automation. Working at the intersection of HR operations, process design, and knowledge management, you'll partner with HRSS, Centers of Expertise, HRBPs, and HR Technology to capture how work is done today, identify gaps and inconsistencies, and document future-ready global processes with a continued focus on end-to-end flow, ownership, controls, and the structure needed to make processes ready for automation.ResponsibilitiesCreate clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.Convert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.Document HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.Partner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.Support the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.Identify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.Support HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.Help establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.Apply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.Use Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.Maintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.Collaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.Support preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.This position operates in a global HR environment and may require collaboration across multiple time zones.Success MeasuresReporting to the Director, HR Operations, the 12 months expectations will be to:Deliver documentation for priority HR processes.Establish sustainable process and knowledge governance practices.Improve consistency and accessibility of HR process documentation.Create a foundation that supports future automation and self-service initiatives.Qualifications5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.Strong experience documenting business or HR processes in a structured and standardized format.Demonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.Strong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.Experience working with HCM platforms such as Workday is strongly preferred.Familiarity with HR case management, knowledge base tools, SharePoint, Microsoft Office, and Microsoft Teams.Experience using process mapping or documentation tools such as Visio, Lucidchart, Miro, or similar tools.Strong writing and attention to detail, with the ability to produce clear, professional, consistent, and easy-to-follow documentation while identifying inconsistencies, gaps, duplicate content, and unclear ownership.Experience with knowledge management, content cleanup, documentation governance, or service catalog development is preferred.Familiarity with AI tools such as Microsoft Copilot or similar tools is preferred.This is a Hybrid role.What We OfferStep into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.An attractive salary and benefits package.Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.Who We AreBentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.Equal Opportunity EmployerBentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves the defense, intelligence and homeland security communities worldwide by focusing on creating innovative solutions leveraging common standards in architecture, data and security. Altamira believes that our people and the culture of our company differentiate us from other companies. Looking for a mid-level Technical Writer to join our team. In this role you will get to support key activities in defense of emerging threats in the cybersecurity domain. You will be part of a team with the common goal to prevent and eradicate threats to critical U.S. systems. TS/SCI/FS Poly clearance only is required for this position. Qualifications: * Bachelor's Degree (BS) in System Engineering, Computer Science, Information Systems, Engineering Science or related discipline from an accredited college or university. Seven (7) years’ experience as a Technical Writer in programs of similar scope, type and complexity is required. Four (4) years of additional technical writing experience may be substituted for a bachelor’s degree. A master’s degree may be substituted for two (2) years of experience Create documentation for a technical program to include user guides/reference manuals/capability training materials, requirements documents, reports, standard operating procedures (SOPs), briefings etc for consumption by both technical and non-technical audiences. Create document templates as needed for efficiency. Take ownership of existing documentation to ensure it is continually updated in support of an optimized workflow ensuring knowledge management. Own the process of routing technical documentation to ensure accuracy with technical team members. Work in close partnership with subject matter experts, system and software engineers, test engineers and analysts. Required Skills: * Must have a Bachelor of Science Degree in quantitative discipline such as statistics, mathematics, or a Computer Science degree. Master’s Degree or Doctoral Degree may be substituted for some experience. Seven plus (7+) years’ experience in two or more of the following: designing/implementing machine learning, data mining, advanced analytical algorithms, advanced statistical analysis, artificial intelligence, or software engineering with data analysis software (R, Python, SAS, MATLAB). Experience with Windows server management and Power BI Report Service. Proficiency with Python/Jupyter Notebooks, SQL and relational databases, ElasticSearch/Kibana/OpenSearch. Experience with Java is also a plus. Background working with analyst teams including conducting data analysis and creating data visualizations. Experience with graph analytics, data pipelines, and IP-based network data is a plus, but not required. Experience working within a cybersecurity mission environment using tools and capabilities to generate threat intelligence. This includes working with cybersecurity analyst teams to perform data analysis and a deep understanding of adversary tradecraft. U.S. Citizenship Active TS/SCI security clearance with polygraph Education and Experience: * Must have a Bachelor of Science Degree in Computer Science, Information Systems, similar field from an accredited college or university. Seven plus (7+) years’ experience working as a Technical Writer. Experience using Confluence. Experience using tools to create templates for documentation. Background in cybersecurity is helpful but not required. Ability to work across cross-functional teams and thrive in a fast-paced, innovative environment. U.S. Citizenship Active TS/SCI security clearance with polygraphAltamira is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Job Number: R0248440Training and Knowledge ManagerThe Opportunity: As a Training and Knowledge Manager, you’re passionate about ensuring the workforce has seamless access to the technical expertise and critical resources required to execute the mission. You know that learning styles and operational demands vary, and you thrive on connecting personnel with the right educational pathways at the right time. Bring your passion for strategic talent development and knowledge orchestration to national security-related and enterprise cyber operations.On our team, you won’t just be delivering content, you will be architecting the learning ecosystem. You’ll oversee training coordination, identify high-impact internal and external courses, and guide students toward optimized learning paths across in-person, virtual, and asynchronous modalities for both internal mission teams and external enterprise partners. Collaborating closely with subject matter experts, you will curate industry-leading knowledge bases and technical training pipelines to solve mission-critical capability gaps. In this role, you’ll manage the tools and resources needed to keep the workforce ahead of the curve, including Learning Management Systems (LMS), tailored joint-agency training portals, and classified knowledge repositories.Be empowered to tap into your learning management, technology, and cross-functional leadership experience to evaluate workforce requirements and manage the integration of the Instructional Systems Design (ISD) and ADDIE model process. Instead of drafting every lecture, you will focus on defining strategic learning objectives, evaluating course quality, and ensuring diverse training offerings align with modern learner needs.By optimizing centralized training repositories, digital technical libraries, and external vendor partnerships, you will cultivate an accessible, continuous learning environment that drives engagement and mission readiness. Your skills in knowledge management and educational curation will ensure our workforce receives top-tier, agile technical instruction.Help us change the intelligence and defense landscape for the better and be empowered to succeed with an advanced technology company.Join us. The world can’t wait.You Have:   7+ years of experience in training coordination, workforce development, or knowledge management roles7+ years of experience supporting the Intelligence Community (IC) or Department of War (DoW) as a trainer, training coordinator, or knowledge manager7+ years of experience utilizing knowledge management software, including Confluence, SharePoint, or collaboration platforms, to curate organizational resourcesKnowledge of Instructional Systems Design (ISD) principles or the ADDIE model to evaluate course quality and align training pipelines with workforce capability requirementsAbility to map technical skills gaps across an enterprise and coordinate with external partners or internal subject matter experts to source optimal training coursesTS/SCI clearance with a polygraphBachelor's degreeNice If You Have:   Experience managing training pipelines for advanced technical workforces, such as cyber operations, systems engineering, or data analytics teamsExperience administering modern enterprise Learning Management systems (LMS) or managing automated training registration and metric portalsMaster's degree preferred; Doctorate degree a plusClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage PolicyAI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.Work ModelOur people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Software Development

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesEmpower AI is seeking a Knowledge Management Lead to develop and manage the comprehensive Knowledge Management program for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 internal users and external industry partners. The Lead owns the KM Plan (strategy, governance framework, and quality assurance procedures), the centralized knowledge repository, the public and technical knowledge bases, and the knowledge content that powers Tier 0 AI self-service, and is accountable for meeting the annual Year-Over-Year Ticket Deflection target and improving First Contact Resolution. The role leads knowledge management analysts and technical writers, fosters a knowledge-sharing culture across all support teams, and integrates KM with the CX Roadmap, the Service Portal, and the Virtual Agent. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers. THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED. JOB DUTIES: Develop, deliver, and maintain the Knowledge Management Plan, including strategy, governance framework, roles, article lifecycle standards, taxonomy, and quality assurance procedures, and incorporate it into the overall Service Management Plan following acceptance. Establish and manage the centralized, searchable knowledge repository, the public-facing self-service knowledge base, and the internal technical knowledge base, ensuring content is high-quality, accurate , current, accessible, and easy to find. Own the strategy for chatbot / Virtual Agent knowledge content and intelligent content suggestions during request initiation, partnering with the Automation Engineer and UX Designer to maximize Tier 0 ticket deflection and meet the annual Year-Over-Year Ticket Deflection target. Lead, coach, and prioritize the work of knowledge management analysts and technical writers, and drive knowledge contribution from service desk, Tier II, engineering, and application teams through integrated workflows, coaching, and recognition. Foster a culture of knowledge sharing across all support teams, ensuring tacit knowledge from subject matter experts is captured and best practices and lessons learned from complex incidents are documented and available to the entire support organization. Define, track, and report KM performance metrics (article usage, ratings, search success, deflection and FCR contribution, knowledge base health) for the Customer Support Metrics Dashboard and Monthly Customer Support Activity Report, and analyze data to continuously improve content and findability. Contribute KM-driven recommendations for new content , automation integrations, and platform improvements to the CX Roadmap, and support the Annual KPI/PRS Review with KM analytics. Govern content quality, currency, Section 508 accessibility, CUI handling, and retirement; conduct periodic knowledge audits; and align KM practices with ITIL 4 and Knowledge-Centered Service principles. Qualifications REQUIREMENTS : Bachelor's degree and a minimum of 10 years of related experience (a Master's degree with 8 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted). Must be a U.S. Citizen. Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start. Must be willing and able to obtain Top Secret eligibility after start , if required by mission needs. Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting. Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision. Minimum of 10 years of experience in knowledge management, content management, or IT service management, including at least 3 years leading a knowledge management program or team for an enterprise IT support organization. Demonstrated experience developing KM strategy, governance frameworks, taxonomies, and quality assurance processes, and measuring KM impact on self-service deflection and first-contact resolution. Expert experience with an enterprise knowledge management platform (e.g., ServiceNow Knowledge Management) and with chatbot / Virtual Agent content strategy. Experience leading writers and analysts and driving knowledge contribution across technical teams. Strong analytical skills with experience using usage, search, and feedback data to drive content decisions and reporting. Excellent writing, editing, presentation, and stakeholder communication skills. DESIRED SKILLS: Knowledge-Centered Service (KCS) v6 Practices certification; ITIL 4 Managing Professional; Certified Knowledge Manager (CKM). Experience supporting Department of War ( DoW ), DoD, or other compliance-driven Federal IT environments. Experience with ServiceNow Virtual Agent, Now Assist / generative AI knowledge capabilities, and Service Portal knowledge experiences. Experience supporting external customer knowledge bases and public-facing self-service. Familiarity with customer experience (CX) measurement, including CSAT, Customer Effort Score (CES), and experience level agreements (XLAs). Experience with Power BI dashboards for KM analytics and with Section 508 accessible content standards. About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor. Pay Band Min USD $87,320.00/Yr. Pay Band Max USD $135,160.00/Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Savan is seeking a Technical Writer with graphic and web design experience to support the U.S. Department of Transportation (DOT), Office of the Chief Information Officer (OCIO), within the IT Governance and Program Management task area. The Technical Writer will research, write, edit, design, and publish IT governance, portfolio management, financial management, and policy documentation for DOT OCIO. Working closely with the Communications Lead, the Office of Portfolio and Financial Management, OCIO subject matter experts, and the Savan project team, this individual will produce clear, accurate, plain-language documents and visually polished communications products and will design and maintain program web content and document repositories for internal DOT audiences and external stakeholders, including the Office of Management and Budget (OMB).The successful candidate will combine strong technical writing and editing skills with hands-on graphic and web design experience and the ability to translate complex IT, governance, financial, and business process information into well-organized documents, graphics, presentations, and web content. The Technical Writer will be detail-oriented, quality-focused, and capable of managing multiple documents, review cycles, and deadlines with limited direction.Key ResponsibilitiesResearch, write, edit, and format DOT IT policies, standard operating procedures (SOPs), implementation memoranda, guidance, business process documentation, governance documentation, and related materials.Conduct executive writing, copy editing, proofreading, and plain-language reviews of IT policy, change communications, portfolio documentation, and other leadership-facing materials.Gather and validate technical and business information through interviews with subject matter experts, observation, review of existing documentation, and research of authoritative published sources.Draft, revise, and finalize governance process documentation, training materials, and related implementation products; support documentation reviews and maintain the governance documentation repository.Develop and maintain documentation supporting IT financial management, total cost of ownership, vendor management, and related business processes, including supporting briefings and presentations.Maintain and publish the IT Business Glossary, a centralized catalog of terms and acronyms supporting a common IT portfolio management vocabulary.Design graphics, infographics, diagrams, process flows, icons, and visual branding elements for OCIO documents, briefings, websites, and initiatives.Design and format executive presentations, OMB IT portfolio briefings, reports, fact sheets, and other leadership-facing products using Microsoft Office and Google Workspace.Design, build, update, and maintain program websites, intranet pages, and Google Sites and/or SharePoint sites, ensuring content is current, accurate, organized, accessible, and easy to navigate.Apply user-centered design, information architecture, and consistent visual standards to web content, document repositories, and digital products.Ensure documents, graphics, presentations, and web content comply with applicable Section 508 accessibility requirements and DOT branding and style standards.Develop and maintain document templates, style guides, formatting standards, and implementation instructions to promote consistency across OCIO products.Review and revise content prepared by others and recommend changes to scope, structure, format, and content to ensure materials meet established standards and effectively communicate intended messages.Perform final quality assurance reviews of documents, graphics, presentations, and web content prior to publication or release.Manage document version control, review cycles, stakeholder comments, approvals, and publication tracking.Perform other related duties as assigned in support of the task order.Qualifications and RequirementsBachelor’s degree in English, technical communication, journalism, communications, graphic design, information systems, or a related field.At least five (5) years of professional experience writing, reviewing, editing, and developing technical or business documentation.Demonstrated experience writing and editing technical, policy, or process documentation, including SOPs, policies, guidance, user guides, business process documentation, or similar materials.Demonstrated graphic design experience developing infographics, diagrams, process flows, visual branding elements, presentations, or similar communications products.Demonstrated web design and content management experience, including building, maintaining, and publishing content to websites, intranet pages, or collaboration sites.Strong knowledge of plain-language principles and the Plain Writing Act of 2010, with familiarity with established style guides such as the U.S. Government Publishing Office (GPO) Style Manual or Chicago Manual of Style.Working knowledge of Section 508 accessibility requirements applicable to documents, presentations, graphics, and web content.Proficiency with graphic design and layout tools, such as Adobe Creative Suite (Illustrator, InDesign, Photoshop), Canva, or similar platforms.Proficiency with web and content management platforms, such as Google Sites, SharePoint, WordPress, or Drupal, with working knowledge of HTML and CSS.Advanced proficiency with Microsoft Office, including Word, PowerPoint, Excel, and Visio, and Google Workspace, including Docs, Slides, Sheets, and Sites.Strong attention to detail and demonstrated ability to manage multiple documents, review cycles, stakeholder comments, and deadlines.U.S. Citizenship.Ability to obtain and maintain a Public Trust suitability determination.Ability to work on-site at DOT Headquarters in Washington, DC.Preferred QualificationsExperience supporting DOT or another federal civilian agency CIO organization.Familiarity with federal IT management concepts, including IT governance, Capital Planning and Investment Control (CPIC), Federal Information Technology Acquisition Reform Act (FITARA), and OMB reporting.Experience with the U.S. Web Design System (USWDS) or other federal website and digital content standards.Experience with data visualization tools, such as Tableau, Power BI, or Looker Studio.Portfolio demonstrating professional graphic design, technical writing, web design, or related work.Professional certification such as Certified Professional Technical Communicator (CPTC) or Section 508 Trusted Tester certification.Work Location and Schedule: Onsite requirement 5 days per week (Mon-Fri) at DOT DC offices.Application ProcessSubmit your application to the link on this page. Applicants selected for interviews will be notified by email or phone.CompensationThe anticipated salary range for this position is $60K–$70K. This range represents Savan Group’s good faith estimate at the time of posting and is not a guarantee of compensation.Final compensation will be determined based on factors including relevant experience, skills, education, certifications, internal equity, market conditions, and geographic location. For positions supporting federal contracts, compensation may also be subject to applicable labor category requirements, contract terms, funding, and other contract-specific provisions. As a result, actual compensation may vary from the posted salary range.EEO, including disability and veterans.Savan is an Equal Opportunity Employer and is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), marital status, disability, genetic information, status as a protected veteran, or any other applicable legally protected characteristics.If you are an individual with a disability and would like to request reasonable accommodation for the employment process, please email your request to [email protected]. For more information about our company, please visit our website at www.savangroup.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Business Consulting and Services

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesEmpower AI is seeking a Knowledge Analyst / Technical Writer to create and curate the knowledge assets and program documentation for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users. Within the Knowledge Management program, the analyst analyzes ticket, search, and article-feedback data to identify knowledge gaps; writes and edits public how-to guides, FAQs, troubleshooting articles, and internal technical procedures under the KM governance and quality framework; contributes Virtual Agent (chatbot) content; and also produces and edits formal program deliverables (Service Management Plan, Quality Control Plan, process documentation, monthly and quarterly reports) in Government-approved formats. The role reports to the Knowledge Management Lead. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers. THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED. JOB DUTIES: Analyze ticket categories, search logs, and article feedback to identify knowledge gaps and prioritize content, and design, write, edit, and publish knowledge articles for the public self-service and internal technical knowledge bases under the KM governance framework and quality assurance procedures. Write and refine the knowledge and conversational content that powers the Tier 0 Virtual Agent (chatbot), and tune articles' metadata and keywords so the knowledge base surfaces relevant suggestions during request initiation. Write, edit, format, and maintain formal contract deliverables in Government-approved formats (Service Management Plan, Quality Control Plan, process documentation and flow diagrams, Monthly Customer Support Activity Report, Quarterly XLA Performance Report, CX Roadmap, meeting minutes) and manage their review cycles. Write, edit, format, and maintain contract deliverables in Government-approved formats, including the Service Management Plan, Quality Control Plan, process documentation and flow diagrams, Monthly Customer Support Activity Report, Monthly Contract Performance Report, Quarterly XLA Performance Report, CX Roadmap, Annual KPI/PRS Review and Recommendation Report, and meeting agendas and minutes. Support development and editing of technical and security documentation, including standard operating procedures, build books, RMF artifacts (SSP narratives, POA&M entries), the Supply Chain Risk Management Plan, Digital Twin Evaluation and Implementation Plan, Surge Plans, and the Transition-Out Plan. Write and edit knowledge base articles, how-to guides, FAQs, troubleshooting articles, and quick-reference cards for both the public-facing/self-service knowledge base and the internal technical knowledge base, applying the knowledge management style guide and quality standards. Draft plain-language, persona-appropriate situational awareness alerts, user notifications, and communications that clearly state impact, required user actions, and expected time to resolution, for Government pre-approval and publication. Maintain document templates, style guides, and the deliverables repository; enforce consistent terminology, formatting, Section 508 accessibility, and CUI/Contractor marking requirements across all documents. Qualifications REQUIREMENTS : Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree). Must be a U.S. Citizen. Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start. Must be willing and able to obtain Top Secret eligibility after start , if required by mission needs. Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting. Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision. Minimum of 3 years of experience as a technical writer or documentation specialist supporting IT programs, preferably Government contracts with formal deliverables. Expert proficiency in Microsoft Word, PowerPoint, Excel, Visio, and SharePoint, including templates, styles, and document automation; experience with Adobe Acrobat. Demonstrated ability to write clear, concise, plain-language content for technical and non-technical audiences and to edit the work of others. Experience producing documents that meet Section 508 accessibility and Government formatting and marking requirements (e.g., CUI). Strong organizational skills and experience managing deliverable schedules and review cycles. Ability to quickly learn IT service management, cybersecurity, and enterprise IT concepts and terminology. DESIRED SKILLS: Society for Technical Communication certification, ITIL 4 Foundation, or Knowledge-Centered Service (KCS) certification. Experience writing knowledge articles in ServiceNow Knowledge Management and content for Virtual Agent/chatbots. Experience supporting Department of War ( DoW ), DoD, or other compliance-driven Federal IT programs and CDRL-based deliverables. Experience supporting RMF documentation (SSP, POA&M) in eMASS . Experience with Adobe Creative Suite, Markdown/structured authoring, or content management systems. Familiarity with Power BI report narratives and data presentation. PHYSICAL REQUIREMENTS: This position requires the ability to perform the below essential functions: Sitting for long periods Standing for long periods Ambulate throughout an office Ambulate between several buildings About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor. Pay Band Min USD $65,600.00/Yr. Pay Band Max USD $101,540.00/Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

This position is hybrid, 3-days on-site in Norco,CA* Job SummaryThe Technical Writer performs foundational documentation tasks in support of technical teams, program requirements, and internal business operations. This position supports the creation, formatting, and revision of user guides, standard operating procedures, training materials, meeting minutes, and technical documentation. This role works under close supervision and follows established documentation guidelines and templates.As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.ResponsibilitiesDraft, format, and revise technical documents based on source materials provided by subject matter expertsEdit content for grammar, style, and consistency using standard templatesAssist in maintaining document repositories and file version controlSupport preparation of training guides, help manuals, SOPs, and visual materialsAttend meetings to capture and compile notes into summary documentsFollow internal guidelines and contribute to the continuous improvement of documentation practicesCollaborate with team members to gather data and clarify content requirementsTrack status of assigned documentation tasks and report updates to supervisorBasic QualificationsU.S. Citizenship RequiredHigh School Diploma or equivalent1–2 years’ experience in administrative, clerical, or writing-focused roleStrong written communication and proofreading skillsProficiency with Microsoft Word, PowerPoint, and PDF editing toolsDoD Secret Clearance RequiredIf applicable: If you are or have been recently employed by the U.S. government by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offeredPreferred QualificationsAssociate’s degree or coursework in English, Communications, Technical Writing, or related fieldExperience supporting a federal contractor or defense programFamiliarity with SharePoint or collaborative document systemsExposure to style guides such as Chicago Manual of Style or Microsoft Manual of StyleCompany SummaryJoin the VSolvit team! Founded in 2006, VSolvit (pronounced " We.Solve.it ") is a technology enabled solutions provider that specializes in AI/ML, cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning CA MBE, WBE, and CMMI Level 3 certified company. We offer a customizable benefits program that best meets the needs of our employees. Offering may include: medical, dental, and vision insurance; life insurance; long and short-term disability and other insurance products; Health Savings Account; Flexible Spending Account; 401(k) Retirement Plan options; Tuition Reimbursement; and assorted voluntary benefits. Our goal is to grow together and enjoy the work we do as a team. Show more Show less Seniority level Entry level Employment type Full-time Industries IT Services and IT Consulting

Job Title: Technical WriterJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The OpportunityCACI has exciting opportunities for qualified cleared rockstars to join our team of Technical Writers (TW) in the Fort Meade, MD area. You will use your experience in Technical Writing as well as your professional drive while working in a fast-past, mission focused environment.Your excellent communications skills will be necessary to craft the customer’s message/requirements and coordinate across the enterprise. This position is responsible for the technical integrity of work performed and deliverables associated with the Technical Writer area of responsibility. You will use your technical writing experience to prepare, review, revise, and maintain technical documents. You will be responsible for the technical documentation of a wide variety of internal processes and productions activities to include work instructions, standard operating procedures, production processes, security handing procedures, and governance documents as well as quality assurance activities and training materials. You will work in a small team environment that also supports configuration management activities and documentation oversight functions. You will be responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. You will write and edit technical documentation for the project’s hardware and software to include installation, configuration, and how-to documentation. In addition, you will create code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.ResponsibilitiesAssist in preparing and maintaining operations documentation, user guides and manuals and technical publications.Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents.Gather technical information, prepares written text.Maintain a current internal documentation library.Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.Prepare and maintain operations documentation, user guides and manuals and technical publications.Work with developers to produce quality documentation and training materials.Work on all phases of documentation.Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity.Prepare reports, responses, and briefings targeted to a wide range of audiences.Coordinate layout and design of documents.Research highly technical subject matter, organize information from multiple sources, and express technical information in written form that is comprehensible to a wide audience of readers.Under general direction, write technical copy for various types of documents for a program/project of similar complexity.Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources.Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systemsInterpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information.Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies.Apply technical manual standard DoD/IC DS-89 to work products.QualificationsRequired:Level 1TS/SCI with PolygraphAssociates degree in a technical discipline from an accredited college or university. Two (2) years of additional TW experience may be substituted for an associate degree.Two (2) years of experience as a TW on programs and contracts of similar scope, type, and complexity.Level 2TS/SCI with PolygraphBachelor’s degree in a technical discipline from an accredited college or university. Four (4) years of additional TW experience may be substituted for a bachelor’s degree.Six (6) years of experience as a TW on programs and contracts of similar scope, type, and complexity.Level 3TS/SCI with PolygraphBachelor’s degree in a technical discipline from an accredited college or university. A Master’s degree may be substituted for two (2) years of experience, reducing the requirement to six (6) years of experience. Four (4) years of additional TW experience may be substituted for a bachelor’s degreeEight (8) years of experience as a TW on programs and contracts of similar scope, type, and complexityThis position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.What You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$84,900 - $178,400CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Defense and Space Manufacturing

Direct message the job poster from Weave Solutions, Inc. Weave Solutions Weave Solutions Technical Recruiter/HR & Admin RESPONSIBILITIES:Partner directly with stakeholders and subject matter experts to identify learner needs, business goals, skill gaps, and desired performance outcomesIndependently drive discovery conversations, gather the information needed to build effective learning solutions, and challenge assumptions to recommend the right enablement approachTranslate complex processes, tools, and business concepts into engaging, learner centered experiences that support behavior change, application in the flow of work, and measurable readiness outcomesDesign and develop scalable learning experiences across multiple modalities, including eLearning, facilitator-led sessions, job aids, assessments, workflow-based learning, and blended enablement solutionsCollaborate with Program Managers, Learning Operations, and Technology Enablement to align learning solutions with business goals, delivery needs, AI-enabled tools, automation opportunities, and learner experience standardsFacilitate onboarding or enablement sessions when live delivery supports learner engagement or business outcomesGather learner feedback, engagement insights, and performance data to continuously improve learning effectiveness and scalabilityIndependently manage multiple projects and shifting priorities with strong ownership, proactive communication, sound judgement and consistent follow-through with appropriate urgency for a fast-paced environmentStay current on instructional design trends, learning technologies, AI-enabled workflows, and best practices to continuously evolve enablement approachesComplete administrative responsibilities, project updates, and required communications accurately and on timePerform other duties as assigned to support Dayforce goals and objectivesQUALIFICATIONS:3+ years of experience in instructional design, enablement, learning development, or a similar role in corporate or professional services environmentStrong instructional design capability with experience translating complex business concepts into clear, practical, and engaging learning experiences across multiple modalities, including eLearning, virtual instructor-led training, workflow-based support, job aids, and blended learning solutionsExperience designing and developing digital learning solutions using tools such as Microsoft PowerPoint, Word, and Teams, articulate 360 (Rise, Storyline), Adobe Captivate, Camtasia, Vyond, or similar toolsStrong consultative, communication, and stakeholder partnership skills, with the ability to influence stakeholders, manage expectations, and work effectively across teams and levels of the organizationProven project management and organizational skills, with the ability to manage multiple competing priorities, proactively communicate with stakeholders, and independently drive work forward to meet deadlinesStrong critical thinking and problem-solving skills, with sound judgment and the ability to challenge assumptions, identify risks, and recommend practical, scalable solutionsComfort navigating ambiguity, making decisions with incomplete information, adapting to evolving priorities, and escalating risks appropriatelyCuriosity and willingness to learn new tools, technologies, methodologies, and business processes quickly What Would Make You Really Stand OutExperience supporting onboarding or ongoing enablement programs for customer facing teams in a global organizationExperience in SaaS, consulting, HCM, or other technology-driven environments • Experience designing learning tied to measurable business outcomes such as productivity, quality, readiness, or adoption metricsExperience leveraging AI tools to accelerate learning design, streamline development workflows, or enhance learner experiencesData Collection and Privacy StatementIn accordance with the Data Privacy Act of 2012, submission of your application constitutes your consent to the collection, use, processing, storage and endorsement of your personal information to clients, prospective employers or partner organizations solely for recruitment, evaluation, placement and other legitimate employment-related purposes.All personal data obtained shall be treated with strict confidentiality and safeguarded through appropriate organizational, physical and technical security measures. Access to such information shall be limited to authorized personnel directly involved in the recruitment and client endorsement process and shall not be disclosed to unauthorized parties, except as may be required by law.By submitting your application, you further represent that all information provided is true and accurate and authorize the retention of your application records for current and future employment opportunities, unless otherwise requested in writing. Show more Show less Seniority level Mid-Senior level Employment type Contract Industries Human Resources Services and Professional Training and Coaching

About the role We are hiring a contractor Instructional Designer to lead learning initiatives for frontline agents on a live, regulated consumer fintech / payments product. The product includes debit card, ach, wires, mobile check deposit, issued checks and close loop P2P payments. Agents execute processes that banks,and regulators will audit; therefore training records, playbooks, and gated assessments are part of the control environment, not an HR extra. This role turns SME knowledge into a versioned learning system: major curriculum redesign, a master playbook, stage-gated assessments, and a graduation / nesting path. You work independently on complex problems, mentor peers, and partner with ops SMEs, quality, trainer, product, and compliance stakeholders. Scope & Responsibilities:Lead learning initiatives and major curriculum redesign projects for payments / fintech agent enablement (ecosystem baseline → product fluency → onboarding / use cases → systems → soft skills → graduation and nesting). Redesign CORE: compress existing SME content into teachable modules; move from a ~4-day CORE toward ~3 weeks for support and ~ 12 week for disputes of CORE plus nest. Build and maintain the master playbook as the source of truth for disputes, money movement, and account settings, at the depth banks and networks expect. Design stage-gated assessments mapped to playbook sections; use failure data to drive targeted refreshers (AI-assisted, playbook-grounded). Create onboarding materials, knowledge-base / SharePoint (or equivalent) structure, and advanced project documentation so curriculum, playbook versions, and evidence stay findable and change-controlled. Oversee implementation of academy modules and nesting; consolidate multi-source feedback (SMEs, QA, learners, trainers) and perform deeper performance and trend analysis (assessment failures, QA outcomes, trainer / training effectiveness). Lead high-level stakeholder discussions to align on training vision and strategy with Learning Enablement, Payments / Ops SMEs, quality, and compliance partners. Mentor peers and conduct peer reviews of instructional materials for accuracy, teachability, and audit readiness. Produce an audit-ready evidence pack (completions, scores, playbook version) within one business day for partners and regulators. Design soft-skills modules (de-escalation, issue resolution, personalized outreach vs. templates) and graduation / nesting criteria. Skill / Experience Level:3–5+ years of instructional design experience, ideally for operations, contact-center, or compliance-adjacent roles. Direct experience in payments, banking, fintech, or card-network / dispute operations. Familiarity with regulated environments (BSA/AML awareness, consumer complaint / error-resolution handling, or similar). High proficiency in content-authoring tools (Captivate, Articulate, Vyond). Advanced skills in photo and audio editing software. Works independently with minimal guidance and handles complex problems (long SME docs, regulated processes, multi-stakeholder redesign). Proven ability to design certification / graduation gates and assessments tied to a single source of truth — not attendance-based completion. Strong writing and structuring skills for procedures that must stay accurate under audit. Comfort partnering with ops SMEs, quality, and compliance without owning legal interpretation. Bias toward effectiveness measurement and trend analysis over completions alone. Preferred Experience building or maintaining large operating playbooks / knowledge bases. Experience with LMS / assessment tooling and change-controlled documentation. Show more Show less Seniority level Associate Employment type Full-time Industries IT Services and IT Consulting

We're hiring on behalf of a Haystack partner!The Role• Serve as the primary point of contact for creating product documentation, including user guides, technical system documentation, and release/update information, while collaborating closely with agile teams.• Optimize documentation processes to enhance efficiency and clarity for all stakeholders.• Actively support the migration of documentation tools, ensuring seamless content transfer.• Review and update existing documentation to continuously evolve information standards.• Manage the translation of documents to ensure international accessibility of information.What You'll Need• Proven experience as a technical writer, copywriter, or translator with a demonstrated ability to create sophisticated documentation.• A degree in philology or a comparable qualification.• The ability to articulate complex subjects clearly and precisely, with a strong command of language.• Excellent German and English language skills for engaging with both national and international audiences.• A structured, meticulous approach to work and strong teamwork skills.What's On Offer• Competitive salary• Opportunities for continuous professional development and skill enhancement.• Flexible hybrid work model with the option to work remotely two days per week.• Access to health checks and various employee benefits and discounts.Apply via Haystack today! Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Technology, Information and Media

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.We're looking for a Technical Documentation Specialist to support global teams and create user guides for our customers and wearers across all our brands globally. You will work closely with cross-functional stakeholders to ensure documentation is accurate, compliant, and support regulatory requirements, product registration, launch readiness, and global market availability.What you will do Create and maintain clear, accurate and user-friendly documentation for medical products, including Instructions for Use, user guides, data sheets and safety manuals. Develop and update English master documents using internal content management systems and ensure documentation remains structured, consistent and ready for review and release. Coordinate the review and approval process for documentation, working closely with stakeholders to ensure timelines and quality standards are met. Support translation activities and coordinate multiple language versions to enable global product availability. Collaborate with Product Management, R&D, Quality, Regulatory Affairs, Risk Management and external partners to collect information, clarify content and obtain required approvals. Ensure documentation complies with internal quality standards and supports applicable regulatory requirements. Continuously improve documentation, templates and processes to make information clear, easy to understand and accessible to users.What you bring Experience in any of these areas: project coordination, documentation, administrative support, technical support, customer support, or similar roles involving written communication and stakeholder collaboration. Excellent written and verbal communication skills in English, with the ability to create, review and improve content. Strong attention to details and commitment to delivering high-quality work. Ability to organize information, manage documentation and maintain accuracy across multiple tasks and projects. Strong coordination skills and the ability to work effectively with stakeholders across different functions.Who we areAt WSA, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can't wait to hear from you.WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.This position is based in Komorniki and follows a hybrid work model, requiring regular on-site presence at the office. Show more Show less Seniority level Entry level Employment type Full-time Industries Medical Equipment Manufacturing