SaaS Product & Help Documentation Jobs

Publicado el 20/04/2026CONTRATO INDEFINIDO / SII España OesteMISIÓN¡Únete al equipo de SII Group Spain y ayúdanos a impulsar la transformación digital e innovación!Queremos incorporar a nuestro equipo un/a Knowledge Manager (ServiceNow & SharePoint) para uno de nuestros proyectos de referencia dentro del sector seguridad digital.Diseño, implementación y gobernanza del proceso de Gestión del Conocimiento (KM) bajo marcos de trabajo como ITIL y KCS, incluyendo la definición de flujos de trabajo de extremo a extremo, asignación de roles y métricas de éxito. Establecer y hacer cumplir políticas, estándares y procesos de ciclo de vida para la creación, revisión, aprobación, auditoría, retiro y archivo de conocimiento, asegurando el cumplimiento de las regulaciones internas y las mejores prácticas de la industria. Incluye la configuración de herramientas (ej. ServiceNow Knowledge Base, sitios hub de SharePoint Online, metadatos) e integración con futuras plataformas. Realizar talleres de formación para SMEs (expertos en la materia) sobre mejores prácticas de contribución de conocimiento. Coordinar la creación y mantenimiento de la documentación de soporte de TI y de usuario final, garantizando su calidad. Colaborar con equipos técnicos, personal de soporte y propietarios de productos/servicios para asegurar que el conocimiento refleje las operaciones actuales. Promover la estandarización y reutilización del conocimiento entre equipos y territorios.PROFILExperiencia en Knowledge Management, Technical Writing o gestión documental corporativa.Experiencia con ServiceNow (Knowledge Management) y SharePoint.Conocimientos en taxonomía, metadata y estructuración de información.Habilidad para trabajar con perfiles técnicos (SAP, PO, IT) y traducir información compleja en contenido claro y usable.Nivel de inglés fluido (imprescindible para interlocución internacional).Perfil organizado, analítico y con mentalidad de mejora continua.NUESTRA AGENCIA¿Quiénes somos?En SII Group, con más de 16.000 profesionales en 20 países, ofrecemos servicios de IT, Ingeniería y Consultoría que impulsan la transformación digital en múltiples industrias. Nos guiamos por los pilares estratégicos: Growth, People & ESG, manteniendo una cultura de confianza y excelencia reconocida por nuestro equipo con la certificación Great Place to Work.Let’s Tech TogetherLet’s Tech Together es nuestra promesa y filosofía. Nos atrevemos a innovar, a tomar la iniciativa y a construir un futuro tecnológico juntos. Valoramos la autonomía, la experimentación y la inclusión, creando un entorno donde cada idea cuenta y donde cada miembro del equipo puede crecer profesional y personalmente¿Qué te ofrecemos?Contrato indefinido: 📄Contrato indefinido, brindándote seguridad y confianza en tu futuro profesional.Jornada intensiva todos los viernes y el mes de agosto: 🗓️¡Dale la bienvenida al fin de semana antes!Disfruta de jornadas intensivas los viernes y durante todo el mes de agosto para optimizar tu tiempo libre y equilibrar tu vida laboral."Retribución flexible: 💼Te ofrecemos una retribución a la carta pudiendo elegir diferentes productos tales como seguro de salud, tickets de comida, transporte, guardería, plataformas de bienestar (WellHub), etc..Metodología SmartWorking: 🌐Nos adaptamos a tu estilo de vida con nuestra metodología SmartWorking, que fomenta la flexibilidad y el teletrabajo, permitiéndote alcanzar un equilibrio entre tu carrera y tus compromisos personales.Oficinas Wellbeing: 🎾☕En nuestra sede de la Agencia West, contamos con instalaciones de bienestar de las que podrás disfrutar: gimnasio equipado, pista de pádel, rocódromo, clases individuales… Además, disponemos de Coffee Corner con café de especialidad para que puedas relajarte y disfrutar de tu pausa.IT&Engineering Academy: 🎓Sigue creciendo con nosotros a través de nuestra IT&Engineering Academy, el campus de formación que SII Group Spain pone a tu disposición para que puedas seguir desarrollando nuevas competencias (Hard y Soft Skills), impulsando tu crecimiento profesional y personal.Además contamos con licencias de Coursera, formación AdHoc e idiomas. 📚Oportunidad de aprender de grandes profesionales: 👨 🏫Aprovecha la oportunidad de aprender de los mejores. Nuestros programas de coaching y mentoring te brindan la guía y el apoyo necesarios para alcanzar tu máximo potencial.Tenemos Convenios con distintas Asociaciones y Colegios de Ingenieros, brindándote laposibilidad de acceder a formaciones y normativa específica. 📝Proyección de futuro y estabilidad: 🚀Diseña tu propio camino hacia el éxito con nuestro plan de carrera personalizado, que te ofrece proyección de futuro y estabilidad a largo plazo en un ambiente de trabajo colaborativo y motivador.Movilidad geográfica: 🌍Explora nuevas oportunidades y experiencias internacionales con nuestra opción de movilidad geográfica, permitiéndote expandir tus horizontes tanto profesional como personalmente.Eventos de empresa y networking: 🤝Forma parte de una comunidad cercana y vibrante.Desde after-works hasta cenas y eventos exclusivos, te ofrecemos la oportunidad de conectar y disfrutar del mejor ambiente laboral. Únete a nuestras fiestas trimestrales. 🎉Programa de referenciados: 📣Deseamos atraer a los profesionales más destacados y, para lograrlo, te incentivamos a que nos refieras a aquellos talentos excepcionales que conozcas.Plan de rebranding: 🔄Forma parte de nuestros embajadores de marca en redes sociales, contribuyendo a la estrategia de rebranding de la empresa, así como optando a distintos premios.Great Place to Work: 😊Únete a un equipo donde se valora tu bienestar y se promueve un ambiente inclusivo y positivo. ¡Somos un Great Place to Work reconocido por nuestro excepcional clima laboral!¿Cómo será el proceso de selección? En la primera fase se llevará a cabo una llamada telefónica con el reclutador, en la segunda una entrevista con el responsable de Talent y/o Operaciones, junto a una prueba técnica y, por último, se valorará la prueba conjuntamente con el responsable del departamento en cuestión.En SII Group Spain, garantizamos igualdad de oportunidades para todos los candidatos, sin importar su raza, género, religión o condición sexual. Valoramos la diversidad y creemos en un entorno laboral inclusivo para cada miembro de nuestra comunidad. Trabajamos juntos para construir una organización que respeta y valora las diferencias, asegurando un espacio en el que todos puedan prosperar y contribuir al éxito colectivo.GROUPE SIIEn SII Group Spain respondemos a las necesidades de diversas industrias a través de Servicios y Soluciones Digitales, IT e Ingeniería. Combinamos experiencia en IT y desarrollo de software con capacidades en ingeniería de fabricación, sistemas, mecánica y eléctrica, así como en sistemas embebidos, ofreciendo soluciones integrales que impulsan la transformación digital y la innovación, alineadas con nuestros pilares estratégicos: Growth, People & ESG.Buscamos ser el mejor lugar para trabajar, un reconocimiento respaldado por la certificación Great Place to Work por cuarto año consecutivo, gracias a la valoración positiva de nuestros/as profesionales en credibilidad, respeto, honestidad, orgullo y compañerismo. Show more Show less Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

Il Payroll Agent di Jet HR è tanto bravo quanto ciò che sa. Tu sei quello che gli insegna tutto.Cosa faraiJet HR ha un Payroll Agent che risponde ogni giorno a migliaia di domande su buste paga, contratti, normative e come funziona il prodotto. Risponde bene se ha una knowledge base fatta bene. Il problema è che quella knowledge base va costruita, mantenuta, e tenuta in ordine - con un piano preciso per coprire tutte le funzionalità di Jet HR.‍Il core del tuo lavoro sarà documentare il nostro prodotto. La priorità principale è semplice: ogni funzionalità di Jet HR deve avere una documentazione chiara, strutturata, e nella forma giusta perché un LLM possa usarla al meglio. Partirai dalle funzionalità core e costruirai coverage sistematica nei mesi.Avrai l’ownership totale del un sistema di conoscenza che cresce con il prodotto.Nel concreto:Training AI. Il tuo obiettivo sarà fare in modo che il Payroll Agent copra ogni domanda rilevante, imparando da documenti scritti bene, aggiornati, e con la forma giusta.Scriverai. Molto. Prendi flussi di prodotto, casi payroll, FAQ ricorrenti e li trasformi in testi chiari e strutturati - il formato che serve per far ragionare bene un LLM. La tua giornata tipo sarà una giornata passata a scrivere.Gestisci la knowledge base. Avrai una visione costante di tutto quello che manca. Sai in ogni momento cosa è documentato, cosa è obsoleto, cosa va ancora fatto. Non aspetti che qualcuno ti dica cosa serve, perché sarai tu a vedere i gap e a colmarli.Analizza e migliora. Guarderai come ha risposto il Payroll Agent, dove ha mancato o sbagliato, e deciderai come intervenire: una FAQ nuova, una revisione, o un documento più strutturato intorno a quel tema.Lavora con gli esperti. Il tuo punto di riferimento tecnico sarà il team Data & AI mentre il tuo riferimento normativo saranno i nostri CdL e Payroll da cui dovrai estrarre tutta la conoscenza che serve. La tradurrai in testo strutturato, e farai in modo che sia corretta. Stessa dinamica con il team di prodotto per le funzionalità della piattaforma.Chi stiamo cercandoServe qualcuno che scriva molto bene, impari velocemente, e abbia la sistematicità per coprire un dominio complesso nei mesi a venire.‍Scrivi bene, sul serio. Testi chiari, strutturati, adattati al contesto. Riesci a prendere una conversazione con un esperto e trasformarla in un documento pulito e preciso.Sei sistematico/a. Sai dove sei, dove devi arrivare, e tieni traccia di tutto senza che te lo ricordino. Tratti la knowledge base come un prodotto, non come un archivio.Capisci i prodotti digitali. Non devi saper programmare, ma devi sentirti a tuo agio a imparare come gira una piattaforma e a descriverne i flussi con precisione.Hai voglia di lavorare in un contesto AI. Stai scrivendo per un agente, non per un umano. Questo cambia come si struttura un documento e devi trovarlo interessante, non marginale.‍Non cerchiamo un background specifico, ma spesso le persone giuste hanno un background umanistico o esperienze come: technical writer in SaaS, customer support, manual QA, o CdL junior che cercano qualcosa di diverso.Cosa offriamo€25.000–€40.000 di RAL.Full remote. Per davvero. Puoi lavorare da dove vuoi, basta che sia in una timezone compatibile con l’Italia. Se vuoi, il nostro ufficio a Milano è pronto ad accoglierti. Due volte l’anno abbiamo un meetup di 3 giorni, tutto pagato da Jet.Impatto concreto. Siamo una start-up, ogni persona dà un contributo essenziale allo sviluppo dei prodotti e alla crescita di Jet. Il tuo lavoro farà la differenza per migliaia di clienti.Start-up environment. Non è una startup qualsiasi, ma una ben finanziata e zeppa di talenti. In 6 mesi vedrai ed imparerai cose che altrove forse vedresti in anni, con un altissimo livello di responsabilità e coinvolgimento.Processo di selezioneTask: 3–5 ore di lavoro asincronoInterview con il manager direttoInterview con il Function Lead Show more Show less Seniority level Entry level Employment type Full-time Job function Writing/Editing and Quality Assurance Industries Human Resources Services, Technology, Information and Internet, and Software Development

PRÉSENTATION DE L'ENTREPRISE L'entreprise que nous accompagnons est un éditeur de logiciels en mode SaaS. Afin d'accompagner sa croissance, nous l'aidons à recruter un Product Knowledge Manager H/F en CDI. Le poste est accessible en full remote. DESCRIPTION DU POSTE Vous rejoindrez l'équipe Product Knowledge, responsable de la création, de la gestion et de la diffusion des ressources permettant d'acquérir les connaissances liées au Produit. Vous aurez pour mission de transformer des fonctionnal…

Direct message the job poster from Virtusa Ramesh V. Ramesh V. Director at iMedhas Consulting Services Laguage proficiency:C1 GermanHire type: 12-Month FTCTechnical Writer / Runbook Specialist● Security Clearance & Vetting Level: Public Sector Clearance + NdK (Nachweis der Kundigkeit)● Domain Cluster: Enablement & Technical Documentation● Target Seniority / Skill Level: Senior● Engagement Type: Time & MaterialPosition OverviewThe Technical Writer / Runbook Specialist authors, structures, and maintains technical documentation, standard operating procedures (SOPs), and operational runbooks for cloud platform teams.Key Responsibilities● Runbook & SOP Creation: Author detailed operational runbooks, SOPs, and architecture decision logs.● Enablement Material: Create technical documentation, FAQs, and knowledge base articles for operational personnel.● Docs-as-Code Pipeline: Implement Docs-as-Code workflows using Git, Markdown, AsciiDoc, and MkDocs within CI/CD pipelines.● Diagramming & Formatting: Produce technical architecture diagrams (Draw.io, Mermaid).Technical Qualifications & Skills● Must Have:●○ 3+ years in technical writing for complex software or cloud infrastructure projects.○ Mastery of documentation publishing tools (Confluence, AsciiDoc, Markdown, MkDocs).○ Conceptual understanding of Kubernetes and cloud-native technology.○ Experience with Docs-as-Code methods and Git workflows.○ Proficiency in technical diagramming tools (Draw.io, Mermaid). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing Industries Software Development and IT Services and IT Consulting

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join us as a Technical Writer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do: - Be responsible for writing, updating, organizing, and maintai…

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.Recognised as a Top Employers Certified* organisation, we're proud to be among the best workplaces in the region-celebrating an inclusive culture of excellence, growth, and well-being.As a Guru You Will Be Accountable ForDeveloping and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru's products and services. Creating engaging and effective training materials, including presentations, manuals, videos, and online tutorials, tailored to various learning styles and levels of expertise. Conducting live training sessions, webinars, and workshops for customers, ensuring a high level of engagement and knowledge transfer. Assessing customer training needs through surveys, feedback, and performance data to continuously improve training content and delivery methods. Collaborating with internal teams, such as Product, Customer Support, and Marketing, to stay informed about product updates and ensure training materials are up-to-date. Measuring the effectiveness of training programs through feedback, assessments, and performance metrics, and making data-driven improvements. We're Looking For Someone WhoProficient in English and Mandarin (spoken and written) to effectively engage with Mandarin-speaking customers. Has proven experience in developing and delivering customer training programs, preferably in a technology or SaaS environment. Possesses excellent communication and presentation skills, with the ability to convey complex information in an easily understandable manner. Demonstrates strong instructional design skills, with the ability to create engaging and effective training materials. Is highly organized and detail-oriented, with the ability to manage multiple training projects simultaneously. Shows a passion for helping others learn and succeed, with a customer-centric mindset. Our Commitment To YouHybrid flexible working that focuses on outcomes over hours.Holistic rewards package covering your financial, physical & mental health.Multi-directional career development across all levels.Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.At PropertyGuru, you'll be part of a Top Employers Certified* company that puts people at the heart of everything we do. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Sales Industries Internet Marketplace Platforms

Senior Performance & Training Specialist Fulfilment - CX Dubai, UAE Full-time, on-siteWhen a customer contacts support, they don't know if they're talking to a human or an AI agent. They just know whether their problem got solved and whether they felt heard. That experience is being checked consistently. That's where you come in.This is a quality assurance and change validation role, not a supervisory one. You're the control layer between how fast CX is scaling and what customers actually experience. Your headline metric is “restoring audit coverage to target capacity — reaching monthly audits, ATA reviews, and coaching targets sustained across the full period” — but the real scope is bigger: you're the only role that audits both human agents and AI agents against the same standard, you validate every new process before it touches a customer, and you keep vendor quality honest by auditing the auditors themselves. As AI takes a larger share of conversations, you become the basis for every scale-up decision.You'll love this role if you...You get suspicious of small samples and love building the case that proves or disproves a hunch: data is your first languageYou have a craftsperson's obsession with standards: what "good" means and why it matters, especially when holding it costs someone somethingYou're energised by conversations where your findings change what happens next: not reporting into a black hole, but seeing Product and Ops move upstream because you surfaced the patternYou think like an auditor: independent, sceptical, rigorous — and you're comfortable defending a finding to vendors and senior stakeholdersYou care about AI the way you care about people: genuinely curious about where it fails, what it does badly, and how to make it betterWhat you'll ownDrive audit coverage and ATA reviews back to target capacity by owning the full quality audit schedule across both in-house and vendor teams, seven days a week, and delivering the monthly coaching and calibration sessions that keep standards honestDesign and enforce the standard for AI-handled conversations — audit AI agent interactions end to end, identify failure patterns, recommend improvements to the AI Soft Skills Validator itself, and own the criteria by which AI agents are certified ready for customersValidate every major process change before rollout — design the test, run spot checks live during rollout, and write the recommendation that goes to leadership the same dayKeep vendor quality teams honest by auditing ~200 ATA reviews monthly, ensuring their scoring stays calibrated and independentOwn DSAT validation and root cause — validate agent root causes within 60 minutes, identify patterns, and coach agents and vendors on what caused the frictionUpdate and verify Knowledge Base and SOP adoption monthly, with spot checks confirming teams are actually following what's documentedCover peaks and backlogs in chat or ED queues when CX needs the surge capacityWhat tells us you're the oneYou've measurably improved a quality or operational outcome across a significant scale — tell us the audit program, process validation, or vendor quality initiative you owned, and the metric that moved (CSAT, audit accuracy, process adoption, or cycle time)You think causally: you build the sample, spot the pattern others miss, and defend your conclusion with evidence — not hunches3–5+ years in quality assurance, CX performance, or process improvement within a contact centre or support operation — you've run structured audits, delivered coaching, and calibration sessions, and worked with BPO or outsourced partners. Results matter more than yearsFluent in Arabic and English, written and spoken — required to audit and coach the KSA and UAE Arabic teams with credibilityPractical, hands-on experience evaluating AI tools — you can identify why an AI agent's response failed and articulate what improvement looks like; you're comfortable with Freshdesk, Freshchat or equivalent support platforms; and you can build and defend a sample in advanced Excel or Google SheetsYou communicate clearly in writing — SOPs, findings, and recommendations that others can act on without a follow-upWhy JustlifeScale and impact: Your standards and audits directly shape the experience of tens of thousands of customers across the UAE and KSA every month. AI scale-up decisions run through your evaluationReal growth: You're building the quality framework for conversational AI — a model that doesn't exist yet — and taking it to market at pace. That's rare, and it's yours to ownYour findings travel: What you surface in the morning reaches leadership the same day and gets fixed upstream in Product and Ops. Not a black holeA fair, objective performance system — your work is measurable, your impact is visible, and recognition flows through our JustHeroes programStart-up spirit, plus perks: a birthday day off (JustHoliday), free Justlife credits, referral bonuses, and team experiences as we expand across the GCCOur hiring processThis role goes through a structured interview process designed to assess both your technical expertise and your analytical thinking. You'll also complete a work sample exercise that reflects the real shape of the role.Join the tribe and let's become #everydaybetter, together.Powered by JazzHRJScV1TlfqI Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Internet Publishing

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.Join our award-winning team in transforming an essential industry that powers communities across the Americas. 🌱 The RoleThe Learning Design & Enablement team at SpryPoint is committed to creating innovative, engaging, and effective product training for our clients. As a Learning Designer at SpryPoint, you will be an integral part of the Learning Design & Enablement team. You will have the opportunity to create a range of training artifacts and activities that will not only show clients how to use our software, but why they love it.You will report to the Manager, Learning Design & Enablement, work closely with fellow Learning Designers and also with our product development team, our UI team, and our Service Delivery team.This position is fully remote, with the opportunity to travel throughout North America at times to SpryPoint events and to client sites. ✈️🎯 What you'll be doing: Creating exciting and effective training for our clients Contributing to successfully moving our clients through their implementation journey Reworking technical documents and other material into effective training, activities, and assessments Assisting with creating onboarding and training content for new internal SpryPoint team members Participating in team brainstorming sessions and contributing to e-learning initiatives 🚀 What You Bring: 2+ years of experience creating high-quality training material for software applications Certificate/Diploma with a specialization in instructional design for adults, curriculum development, or a related field Experience using Adobe products, Zoom, Pages, and Keynote to create a variety of training activities and artifacts Strong proficiency in Articulate Rise and Storyline, with working knowledge of LMS platforms and SCORM-based publishing workflows A curiosity for AI-powered tools (e.g., Synthesia, NotebookLM) and a willingness to experiment, iterate, and bring fresh ideas to how we deliver learning digitally Excellent verbal communication and advanced writing skills in English Demonstrated interest in lifelong learning Experience in the utility sector, SaaS, or software implementation is preferred but not required ⚡️Interview Process: We know your time is valuable, so we’ve designed a process that’s transparent, efficient, and (we hope) genuinely enjoyable. Here’s what you can expect: 📞 Step 1: Recruiter Screening ConversationA relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint. 👩‍💼 Step 2: 30-Minute Hiring Manager InterviewA deeper dive into your experience and fit for the role. 📝 Step 3: AssignmentA learning design exercise where you’ll transform a technical document into a training activity. 🎤 Step 4: Final InterviewA session with your future manager and teammate where you’ll walk through your approach and have a collaborative discussion. 🚀 Step 5: References & OfferWe’ll connect with your references to validate all the great things we’ve learned about you. If all goes well, we’ll be excited to extend an offer and welcome you to the team. Throughout the process, we’ll be looking at communication, structured thinking, instructional design capability, stakeholder collaboration, and delivery mindset. Most importantly, we encourage you to bring your authentic self to every step. ✨ 💫 Expect More From Your Career at SpryPoint 🚀 Work your way -Remote-first environment with flexible working hours across North America💰 Competitive Total Rewards - Comprehensive compensation package that grows with you💻 Complete Setup - MacBook 🏥 Total Wellness - Health, dental, vision, and life insurance from day one 🏝️ Recharge Time - Generous PTO and unlimited sick daysProfessional Identity VerificationTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.AccommodationsNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.Originally posted on Himalayas

OverviewLMI is seeking an experienced Curriculum Writer/Editor (Technical Writer) to support the Department of Veterans Affairs (VA) enterprise contact center technology training initiative. This is a remote position supporting the development, refinement, standardization, and maintenance of training content across contact center learning paths, including Agent, Supervisor, Workforce Engagement Management (WEM), Quality Management (QM), Knowledge Management (KM), and Reporting & Analytics. The Curriculum Writer/Editor will work closely with curriculum designers, instructional designers, multimedia developers, Genesys Cloud CX subject matter experts, VA stakeholders, and training operations personnel to develop and professionally edit training aids, desk-side references, quick-reference guides, instructor materials, reports, and Train-the-Trainer (TTT) curriculum. The position will play a critical role in transforming existing and newly developed source content into clear, accurate, consistent, reusable, and accessible materials suitable for VA's Talent Management System (TMS) and for use by VA instructors supporting long-term training and sustainment.LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.ResponsibilitiesRole SummaryThe Curriculum Writer/Editor will serve as a core member of the curriculum development team, translating complex contact center technology functionality, processes, and procedures into clear and learner-focused written content. The position will support curriculum designers by developing new content and transforming existing materials into professional training aids, desk-side references, quick-reference guides, instructor guides, facilitator materials, and Train-the-Trainer curriculum. The successful candidate will be equally comfortable creating content from source materials and editing content developed by other team members or subject matter experts. The Curriculum Writer/Editor will ensure that written training products are accurate, logically organized, instructionally appropriate, consistent in terminology and style, and structured for reuse across multiple VA learning pathways. The position will also help establish the written-content foundation for VA's future state TTT capability, enabling VA instructors to independently deliver Genesys Cloud CX training after contractor support concludes.Key Responsibilities Develop, write, edit, and maintain technical training content supporting contact center workforce learning pathways. Work closely with curriculum designers to translate learning objectives, instructional strategies, and SME input into clear and effective written training materials. Develop downloadable training aids, quick-reference guides, job aids, desk-side references, checklists, process guides, and other performance-support materials. Develop and maintain Train-the-Trainer (TTT) curriculum that enables VA instructors to effectively deliver contact center technology training to their workforce. Create instructor guides, facilitator guides, lesson plans, talking points, discussion prompts, demonstrations, knowledge checks, exercises, and other instructor-support materials. Transform complex technical information into concise, understandable instructions appropriate for the intended learner audience. Professionally edit content developed by curriculum designers, instructional designers, multimedia developers, technical SMEs, and other project team members. Review existing VA OIT training materials and identify opportunities to improve clarity, consistency, organization, accuracy, and instructional effectiveness. Enhance draft content by adding examples, explanations, procedural details, warnings, tips, notes, screenshots, callouts, and other information needed to support effective learner performance. Ensure training materials use consistent terminology, nomenclature, voice, tone, formatting, and instructional conventions across all learning pathways. Develop content that supports reuse across multiple learning paths, minimizing duplication of substantially similar instructional material. Identify common content that can serve multiple audiences, such as Agents, Supervisors, WEM personnel, QA Analysts, Knowledge Managers, and Reporting & Analytics personnel. Work with curriculum designers to establish appropriate sequencing and relationships between core, role-specific, advanced, and sustainment learning modules. Develop written content supporting self-paced learning modules, instructor-led training, virtual instructor-led training, and Train-the-Trainer delivery. Develop supplemental materials that reinforce training after initial instruction and support on-the-job performance. Develop content supporting new-hire training, refresher training, sustainment training, and future system enhancement training. Review Genesys Cloud CX product documentation and other approved reference materials to validate technical terminology and functionality. Coordinate with Genesys Cloud CX SMEs and VA stakeholders to validate technical accuracy and ensure alignment with VA-specific configurations and business processes. Identify gaps, inconsistencies, redundancies, and conflicts within existing training materials and recommend corrective actions. Maintain content traceability between learning objectives, curriculum modules, training materials, and associated performance-support resources. Apply established VA and project-specific style guides, templates, naming conventions, document structures, and content standards. Ensure written materials are developed using accessibility-conscious practices and are structured to support Section 508 compliance. Coordinate with LMI and VA 508 Compliance Specialists to remediate accessibility issues and validate final documents. Support conversion of content into formats appropriate for VA's Talent Management System (TMS) and other approved repositories. Maintain version control and organized source files to support future curriculum updates and sustainment. Participate in formal content reviews with curriculum designers, SMEs, VA stakeholders, and quality assurance personnel. Conduct editorial and quality assurance reviews of completed materials for grammar, readability, technical accuracy, consistency, formatting, and instructional effectiveness. Contribute to the development and maintenance of a reusable enterprise content library. Support sprint planning, production reviews, stakeholder demonstrations, and other iterative curriculum-development activities. QualificationsRequired: Bachelor's degree in technical writing, communications, English, instructional design, education, information technology, or a related field, or equivalent professional experience. 3+ years of professional experience developing, writing, editing, or managing technical or instructional content. Demonstrated experience writing and editing technical documentation, training materials, standard operating procedures, job aids, user guides, or comparable content. Demonstrated ability to translate complex technical concepts and procedures into clear, concise, audience-appropriate written instructions. Strong technical editing and proofreading skills, including demonstrated command of grammar, punctuation, syntax, structure, and professional writing conventions. Experience developing content from source materials provided by subject matter experts. Experience professionally editing and enhancing content developed by others while preserving technical accuracy and intent. Experience developing instructional materials for multiple audiences, experience levels, or role-based learning paths. Demonstrated ability to organize complex information into logical, intuitive, and reusable content structures. Experience developing job aids, quick-reference guides, desk-side references, checklists, or other performance-support materials. Strong attention to detail and ability to identify inconsistencies in terminology, procedures, formatting, and technical content. Working knowledge of accessibility-conscious document development and Section 508 principles. Ability to manage multiple concurrent content-development and editing assignments while meeting established production schedules. Strong communication, collaboration, organization, and problem-solving skills. Ability to work effectively in a remote, highly collaborative, and deadline-driven environment. Ability to obtain and maintain any VA-required access, security, or background investigation requirements applicable to the position. Preferred: Experience supporting federal government, Department of Veterans Affairs, or other large enterprise training programs. Experience developing technical or instructional content for contact centers, customer service operations, or enterprise technology implementations. Experience with Genesys Cloud CX or another enterprise contact center platform. Experience developing training materials for Agent, Supervisor, WEM, Quality Management, Knowledge Management, or Reporting & Analytics functions. Experience developing content for VA's Talent Management System (TMS) or comparable learning management systems. Experience with Section 508 compliance requirements for Microsoft Word, PowerPoint, PDF, HTML, video transcripts, and e-learning content. Experience developing modular curriculum and reusable learning objects across multiple role-based learning paths. Experience applying adult learning principles and instructional design concepts to technical documentation and training materials. Experience developing Train-the-Trainer programs for enterprise technology implementations. Experience with technical documentation and content-management tools such as Microsoft Word, PowerPoint, SharePoint, Confluence, Adobe Acrobat, or comparable platforms. Familiarity with structured authoring, content reuse, metadata, document version control, or enterprise content management practices. Experience working in Agile, Scrum, or other iterative content-development environments. Familiarity with Genesys Beyond training content or other vendor-provided technology training curricula. This position is ideal for a highly skilled technical writer and editor who can bridge the gap between technical subject matter expertise and effective workforce training. The strongest candidate will be able to take complex contact center technology information from SMEs, curriculum designers, existing training materials, or product documentation and transform it into clear, concise, professionally structured content that VA employees can readily understand and use. The ideal candidate will possess both the editorial discipline to identify and correct inconsistencies and the instructional judgment to recognize when content needs to be expanded, simplified, reorganized, or enhanced to improve learner performance. Preference will be given to candidates who understand modular curriculum design and can develop content once and structure it for reuse across multiple learning pathways.The target salary range for this position goes up to $105,000.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.Job LocationsUS-RemoteOriginally posted on Himalayas

Fast Math does not rely on repetition through endless worksheets to make students faster. Your role is to pinpoint the precise barriers preventing students from achieving math fluency, then leverage AI to reconstruct the learning experience so that accurate calculation becomes second nature.2 Hour Learning enables students to master core academics in far less time than a traditional school day. You will concentrate on our Fast Math program, analyzing student performance data, platform metrics, assessment outcomes, and student work to uncover what is obstructing fluency and fact mastery. The issue could be inadequate sequencing, an incorrect practice pattern, a missing scaffold, insufficient feedback, or an intervention that does not address the root misconception.This role involves direct, hands-on work. You will apply LLMs, AI-assisted content generation, no-code workflows, and agentic AI tools to refine practice sequences, explanations, assessments, scaffolds, and interventions. Success is defined by students transitioning from effortful calculation to fast, accurate, and automatic performance. If you are ready to use AI daily to produce measurable improvements in mathematical fluency, apply now.What You Will Be DoingIdentify recurring gaps in math fluency, fact mastery, speed, and accuracy by analyzing performance data, assessments, platform metrics, and student work.Determine what is blocking automaticity, whether it is weak sequencing, missing scaffolds, ineffective practice, inadequate feedback, flawed assessments, or unsuccessful interventions.Apply LLMs, no-code workflows, and agentic AI tools to redesign practice sequences, explanations, scaffolds, and interventions within Fast Math.Refine questions, answer explanations, distractors, rubrics, and assessments to surface misconceptions and measure mastery with precision.Review AI-generated or AI-modified materials to ensure mathematical accuracy, appropriate grade level, clarity, rigor, and alignment with Alpha's learning science standards.What You Won’t Be DoingCreating repetitive drill exercises without verifiable evidence that they enhance fluency or automaticity.Developing one-off lesson plans that appear polished but fail to shift mastery data.Halting at analysis. You will locate the learning gap, reconstruct the material, and assess whether the revision succeeded.Overseeing a traditional curriculum program, performing administrative tasks, or managing a protracted review cycle.Developing education software products. Your focus is the math learning experience, not the application codebase.Mathematics Instructional Designer Key ResponsibilitiesAccelerate K-12 math fluency through continuous improvement of Fast Math curriculum, practice, assessments, scaffolds, and interventions, driving students toward accurate and automatic calculation.Basic RequirementsBachelor's degree or higher in Mathematics, Statistics, Applied Math, Engineering, Physics, or another quantitative field.3+ years of experience in math instruction, math curriculum development, assessment development, educational content creation, or learning design, with particular emphasis on building math fluency and fact mastery and guiding students toward automaticity in four-function math.Strong K-12 math subject expertise, including accuracy, rigor, sequencing, misconceptions, fluency development, and grade-level expectations.Practical knowledge of learning science or instructional design, such as mastery learning, direct instruction, scaffolding, cognitive load, retrieval practice, or deliberate practice.Experience using AI tools to enhance educational work, such as LLMs, AI-assisted content generation, no-code workflows, coding/API-based tools, or agentic AI tools.Ability to analyze student learning data to identify fluency barriers and improve curriculum, assessments, practice, scaffolding, or interventions.Excellent written communication skills, particularly in explaining mathematical concepts with clarity and precision.Nice-to-have RequirementsDirect experience designing programs or interventions focused on arithmetic fluency, fact mastery, or automaticity.Experience with LLM APIs for content generation, data analysis, or adaptive learning work.Experience building or improving math assessments that surface misconceptions, not just procedural accuracy.Experience sharing education, math, or AI insights in an online community, such as Twitter/X, LinkedIn, or a public knowledge base.About 2 Hour LearningEducation is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter. They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.2 Hour Learning is reprogramming learning for the AI era.Here’s How They’re Fixing It.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5844-CA-COUNTRY-MathematicsIns Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Education, and Training Industries Education Administration Programs, E-Learning Providers, and Primary and Secondary Education

About Northleaf Capital PartnersNorthleaf is a global private markets investment firm focused on mid-market companies and assets. With US$31 billion in capital commitments raised to date, Northleaf has an established, long-term track record as an investor in private equity, private credit and infrastructure globally.Northleaf’s 300+ person team, located in Toronto, Chicago, London, Los Angeles, Melbourne, Menlo Park, Montreal, New York, Seoul and Tokyo, is focused exclusively on sourcing, evaluating and managing private markets investments. Northleaf manages closed and open-end funds across a range of global private markets strategies and a series of separately managed accounts with customized investment strategies tailored to meet the specific needs of leading institutional investors and family offices. As part of its ambitious growth strategy, Northleaf is also developing specific private markets products and investment solutions for insurance and wealth management clients.Position: AI Knowledge Management LeadThe AI Knowledge Management Lead will make Northleaf's trusted content and institutional knowledge usable for AI-enabled work. As a member of Northleaf’s AI Platform team, you will own the business content architecture and AI-readiness framework for Northleaf's governed knowledge estate, including priority content domains, taxonomy, metadata, source-of-truth rules, content ownership, access expectations, refresh standards and business-area onboarding.Northleaf is pursuing a business-led, platform-enabled AI model. This is a senior business-technical knowledge leadership role, where you will define content standards, readiness criteria and business validation of retrieval quality while partnering with M365, SharePoint, AI/search, data, privacy, security and records specialists on technical implementation and controls.Key ResponsibilitiesEstablish Northleaf's AI-ready knowledge and content architecture, including content domains, SharePoint site/library patterns, knowledge bases, taxonomy, metadata, document-readiness standards, source-of-truth rules, content ownership and refresh cadence.Partner with business teams to identify, prepare and onboard priority content into protected AI-ready knowledge environments for search, agents and repeatable knowledge use.Coordinate content tagging, clean-up, migration readiness and onboarding activities with business owners and platform teams so trusted document sets can support repeatable briefs, searches, reports and knowledge workflows across approved content.Translate business workflows into AI-ready content and retrieval requirements, including source authority, source-of-truth and derivative-content rules, access expectations, sensitivity considerations, metadata requirements, citations, human review points and exception handling.Partner with M365, SharePoint, Purview, AI/search, data and automation specialists on implementation patterns involving SharePoint Premium/Syntex, Microsoft 365 Copilot, Microsoft Foundry, Azure AI Document Intelligence, Azure AI Search, Blob Storage and related components as required.Define business test cases and acceptance criteria to evaluate retrieval quality, search relevance, answer grounding, citation usefulness, source traceability and permissions safety; use feedback and quality measures to refine taxonomy and metadata.Partner with AI data product, agent and automation leads to ensure document-based workflows, extracted-data outputs and reusable AI patterns are grounded in approved, well-structured content.Support agents, document-processing flows and scheduled synthesis/reporting by defining the content requirements, source rules and quality checks needed for reusable workflow patterns.Create repeatable playbooks, onboarding materials, ownership practices and office-hours support so business teams can progressively adopt content and knowledge standards without relying on one-off central support.Track content-readiness progress, business-team onboarding, quality issues, backlog priorities, ownership gaps and foundation delivery milestones; communicate practical risks, dependencies and recommendations to leadership and partner teams.Qualifications12+ years of experience across knowledge management, information architecture, enterprise content management, enterprise search, digital workplace, document governance or related transformation roles.Demonstrated experience designing and implementing taxonomies, metadata models, document ownership structures, content lifecycle processes, access/permission models, content standards and business stewardship practices.Strong working knowledge of SharePoint content architecture and governance, including sites, libraries, permissions, metadata and content lifecycle; familiarity with Teams, Microsoft Search, Copilot, Purview, Power Platform, SharePoint Premium/Syntex or comparable knowledge and content-management capabilities is an asset.Practical AI retrieval literacy, including how source quality, document structure, metadata, permissions, OCR/extraction, chunking, search relevance, grounding and citations affect AI-generated outputs.Ability to partner credibly with platform and engineering specialists on Azure/Microsoft capabilities such as Microsoft Foundry, Azure AI Document Intelligence, Azure AI Search, Blob Storage, data connectors, document-processing pipelines and agent workflows. Hands-on AI or cloud engineering is not required, but the ability to define requirements and evaluate output quality is essential.Experience working in a regulated, confidential and document-intensive environment; private markets, asset management, banking, pension, insurance, legal, professional services or consulting experience is strongly preferred.Strong business-facing stakeholder management skills, with the ability to translate technical and information-management concepts into practical workflows for investment and corporate teams.Excellent written and verbal communication skills, strong judgment, attention to detail and the ability to influence without direct authority in a collaborative, high-integrity environment.University degree or equivalent experience in information management, library and information science, business, technology, data, knowledge management or a related field.LocationToronto, CanadaWhat Sets Us ApartAt Northleaf Capital Partners, you’ll be joining a leading global private markets investment firm with a differentiated platform across mid-market private equity, private credit, and infrastructure. Our integrated approach and long-term perspective have made us a partner of choice to a global base of institutional investors – and that begins with our exceptional team of professionals.At our core, our culture is built on the foundation of trust, openness, respect, integrity, and professionalism. These values guide every interaction with our investors, our partners, and one another. We are focused on building long-term relationships and creating a collaborative, professional environment where everyone feels supported and valued.We foster a collegial and non-hierarchical workplace where ideas are valued, decision-making is grounded in data, and individuals are empowered to contribute meaningfully. Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture. We celebrate the diverse backgrounds, perspectives, and experiences of our team members and are committed to ensuring a workplace built on inclusion and shared success.We celebrate achievements, encourage teamwork, and work hard to cultivate a sense of community to achieve strong results. Our competitive total rewards package features an employer-funded benefits plan, an attractive retirement offering, which includes a group retirement plan and the ability to invest in Northleaf funds on a no fee/no carry basis, and a range of valuable perks such as fitness and wellness reimbursement, charitable donation matching, and tuition assistance. We also support flexible working arrangements, with up to two remote days per week and the option for fully remote for up to two weeks per year.ContactInterested candidates are asked to apply on Northleaf Careers. Only those selected to be interviewed will be contacted.Applications will be reviewed using Northleaf’s recruitment standards to ensure a fair and consistent experience. Our recruitment team will personally review your resume and application. We may use artificial intelligence to help identify the skills and qualities that matter most to our business through candidate sourcing. We are committed to safeguarding your privacy and using AI responsibly throughout the process.Northleaf Capital Partners is committed to providing an inclusive and accessible candidate experience. Should you require accommodations during the selection process, please do not hesitate to let us know and suitable arrangements will be made. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Finance Industries Investment Management

Become a Key Player as a Technical Enablement & Documentation SpecialistYou will build and scale enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Your work will reduce friction for partners, support the support organization, and enable product and go-to-market teams to drive adoption. You will collaborate closely with the support team, product, and partner-facing teams.Here's How You'll Make an Impact on the TeamBuild structured product documentation aligned with product releases and changesMaintain integration documentation (CRM, APIs, data validation) and troubleshooting librariesCreate enablement assets: step-by-step walkthroughs, quick reference guides, interactive demos, process maps, FAQs, and common-pitfall guidanceDeliver lightweight training: recorded sessions, live walkthroughs, and office hours/Q&AConvert support tickets into enablement improvements and identify repeat issues for targeted trainingBuild decision trees and guided learning experiences to reduce ticket volume and speed troubleshootingStructure content for AI assistants and copilots using modular knowledge blocks and enable smart search/contextual helpHere's What You'll Need to Be Successful in This RoleLocated and can legally work in Canada3–6 years in Technical Enablement, Documentation, Support, or Solutions rolesExcellent communication skills and ability to explain technical concepts to non-technical audiencesExperience working in Agile, fast-paced, customer-facing environmentsExperience with SaaS integrations and CRM systems (Salesforce preferred)Proficiency with Google and Microsoft Suite (PowerPoint/Slides)Strong time management, organizational skills, and coachabilityAbility to work closely and collaboratively with the teamHere's What Else Might Help You OutVideo editing skills (Adobe Suite, ScreenFlow, iMovie)Knowledge of LLMs and documentation management tools (Documentation 360, Zendesk)Familiarity with AI tools (Claude, Gemini)Strong technical understanding of APIs and integrationsAbility to translate complexity into actionable guidance and strong ownership mindsetPay Range$40K/year USDReady to Make Your Mark?This role may fill quickly. Submit your resume to be considered. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing, Information Technology, and Training Industries Software Development, IT Services and IT Consulting, and Technology, Information and Media

We anticipate the application window for this opening will close on - 27 Aug 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeThe Electro Physiology Technologies business unit is focused on advancing innovative solutions that support the diagnosis and treatment of cardiac rhythm disorders. The team works collaboratively to develop, deliver, and improve technologies that help clinicians provide effective patient care. Operating in a fast-paced, highly regulated environment, the business unit emphasizes quality, innovation, cross-functional partnership, and continuous improvement to support both customer needs and long-term business success.At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This position will be based in Mounds View, MN.In this exciting role as an Associate Technical Writer, you will support the development and maintenance of customer-facing product documentation, including Instructions For Use (IFUs), user guides, and other labeling that accompanies medical device products. Working closely with experienced technical writers and cross-functional partners, you will help ensure labeling documentation is accurate, consistent, and compliant with Medtronic quality and regulatory requirements.This role is ideal for someone early in their career who has strong writing, organizational, and analytical skills and is interested in developing expertise in technical communication within a regulated industry. You will gain hands-on experience with labeling processes, content management systems, change management activities, and product lifecycle documentation while building the foundation needed to grow into an independent Technical Writer role.Role And ResponsibilitiesResponsibilities may include the following and other duties may be assigned:Support the development and maintenance of medical device labeling, including instructions for use (IFUs), user guides, and related product documentation.Assist technical writers with document updates, revisions, redlines, and content verification activities.Create and maintain change tables, traceability documentation, and other supporting project records.Support labeling change orders and related documentation activities within product lifecycle management systems.Assist with content publishing and document management activities using Medtronic authoring and publishing tools.Coordinate document reviews and consolidate reviewer feedback from cross-functional stakeholders.Help maintain documentation required to support quality and regulatory compliance processes.Learn and apply technical writing principles to communicate complex information clearly and effectively.Collaborate with technical writers, engineers, regulatory specialists, quality representatives, and subject matter experts.Support translation coordination and tracking activities for approved labeling updates.Maintain accurate records and documentation in accordance with quality system requirements.Participate in departmental initiatives, training activities, and continuous improvement efforts.Develop an understanding of applicable regulations, standards, and Medtronic processes that govern labeling development.Progressively assume responsibility for sustaining labeling projects under the guidance of experienced technical writers.Additional tasks as assigned.Must Have (Minimum Requirements)To be considered for this role, the minimum requirements must be evident on your resume.Bachelor's degree in Technical Communication, English, Journalism, Communications, Life Sciences, Engineering, or a related field.Nice To Have (Preferred Qualifications)Experience creating, editing, reviewing, or maintaining technical, scientific, engineering, academic, or business documentation.Experience using Microsoft Word features such as Track Changes, comments, styles, cross-references, tables, and document formatting.Experience proofreading documents and incorporating feedback from multiple reviewers.Experience working with document control, version control, revision tracking, or change management processes.Experience creating and maintaining detailed documentation, reports, spreadsheets, databases, or records requiring a high degree of accuracy.Familiarity with content management systems (CMS), document management systems (DMS), publishing tools, or product lifecycle management (PLM) systems.Experience using structured templates, style guides, or documentation standards.Coursework or experience involving technical communication, scientific writing, engineering documentation, journalism, instructional design, or content development.Familiarity with XML, structured authoring, markup languages, or digital publishing workflows.Experience coordinating information or deliverables across multiple stakeholders, reviewers, or functional teams.Experience supporting process documentation, quality documentation, regulatory documentation, or compliance-related activities.Experience organizing and tracking multiple assignments, deliverables, or deadlines simultaneously.Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Copilot.Experience using AI to develop documentation and execute tasks.Experience identifying document inconsistencies, formatting issues, or data discrepancies and resolving them accurately.Ability to learn new software applications, business processes, and documentation systems quickly.Interest in developing a career in technical communication within the medical device or other regulated industries.For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.‌Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.‌Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$58,400.00 - $87,600.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others)The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic Benefits And Compensation PlansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing

Position DescriptionSeattle Public Utilities (SPU) has an exciting opportunity for a professional to join our Customer Care Division, as a Term Limited Temporary (TLT) Genesys Knowledge Base Advisor. In 2025, SPU’s contact centers launched the Genesys Cloud CX platform, opening a wide array of options to improve the experience of our agents and customers. One of the features currently being implemented is Genesys’s Knowledge Workbench with Agent Copilot – an AI-powered knowledge base designed to assist agents during and after interactions with customers.The TLT Genesys Knowledge Base Advisor position will take the lead on all aspects of the Knowledge Workbench and Agent Copilot implementation. They will be responsible for: developing a knowledge article structure that is optimized for Genesys Cloud AI, designing and leading a testing/pilot program with data/metrics to validate the effectiveness of the new article structure and the Agent Copilot platform, creating a process and timeline for updating and migrating all required knowledge content, a clear knowledge base governance process, routine audit cycles, and a mechanism for evaluating knowledge base effectiveness for continuous improvement.In addition, the position will be responsible for overseeing the work of two consultants who will be optimizing all knowledge content and loading/testing the content in Genesys Cloud. Completing this work will allow the Division to implement the Genesys Cloud knowledge solution, and will ensure long-term operational continuity.This temporary assignment is fully benefitted and expected to last up to 35 months.About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.6 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about Seattle Public Utilities (SPU), checkout the following:SPU WebsiteSPU Workplace ExpectationsStrategic Business Plan SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.Job ResponsibilitiesPrimary Responsibilities For The TLT Genesys Knowledge Base AdvisorResearch best practices and Genesys Cloud product documentation to design a knowledge article structure that is optimized for Genesys Cloud AI, and can also be effectively used by agents.Establish enterprise information architecture, metadata frameworks, and structured content taxonomy to ensure operational documentation is optimized for search indexing, cross-platform interoperability, and AI retrieval.Design a testing/pilot program that will result in data/metrics and user feedback to validate the effectiveness of the new article structure in Genesys Cloud.Partner with Seattle IT and Genesys Cloud Developers to create a process and timeline for creating, updating, and testing all required knowledge content.Develop a process to keep the existing and new knowledge content aligned and accurate during the implementation of the Genesys knowledge solution.Oversee the work of two consultants who will optimize all existing knowledge content and load/format content in Genesys Cloud.Create a clear knowledge base governance process with routine audit cycles.Implement a mechanism for ongoing evaluation of knowledge base effectiveness for continuous improvement.Provide thorough and clear documentation of all knowledge related processes and guidelines to ensure long-term operational continuity. Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsExperience: Three (3) years managing an enterprise knowledge base with structured taxonomy and articles that require frequent operational updates. Experience should include creating technical documentation, process documentation, user guides, and/or customer-facing content, intended for human and/or AI consumption.Education: Bachelor's degree in Information Technology, Business Administration, Public Administration or another related discipline OR, if no degree two (2) additional years of relevant experience.Combinations of appropriate education, training, certification, and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.Desired QualificationsDocumented work experience implementing software applications or implementing new features in an existing application.Experience with Genesys Cloud CX content center platform and the Genesys Knowledge Workbench and Agent Copilot solution, or similar AI-powered knowledge base solutions.Experience designing structured content models, metadata schemas, and taxonomy frameworks for search optimization and AI/Natural Language Processing retrieval.Demonstrated ability to drive continuous knowledge base improvements by utilizing knowledge retrieval analytics, user feedback, and system performance metrics.Ability and desire to learn Contact Center Agent proceduresStrong presentation and facilitation skills Highly organized and detail focusedStrong communication skills, both written and oral Additional InformationIn addition to fully completing the online application, we require candidates to attach a current resume, and cover letter describing your work experience(s) and how that makes you a good candidate for this role.The full salary range for this position is $51.88 per hour - $77.82 per hour.Workplace Environment/Expectation: This position allows for the flexibility of a hybrid work schedule. City employees will have the option to work remotely two days a week. Individual schedules will be agreed upon by the employee and their supervisor.Who may apply: This position is open to all qualified candidates.The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits.If you have any questions, please contact Heather Baldwin-Stewart atHeather.BaldwinStewart@seattle.gov Show more Show less Seniority level Mid-Senior level Employment type Temporary Job function Other Industries Government Administration

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.Position Summary:We are seeking a highly organized and detail-oriented Knowledge Management Specialist / SOP Creation Specialist to join our Operations team. This role will be responsible for supporting the development, documentation, and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization. The ideal candidate is a motivated self-starter with strong writing skills, a keen eye for detail, and an interest in operational excellence.Salary Range: $60,000-$70,000/year, based on experience + bonus potentialLocation - Greenwood Village, CO. 4 days in office, 1 day remoteResponsibilities:SOP Development & Maintenance: Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility.Playbook Creation & Maintenance: Support operations leaders in creating and maintaining role-specific playbooks. Process Documentation: Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps.Governance & Version Control: Maintain version history, approval records, and ensure alignment with compliance and internal standards.Knowledge Management: Contribute to building and organizing a centralized repository for SOPs and related operational documents.Cross-Functional Collaboration: Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices.Continuous Improvement: Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes.Requirements:Education & Experience – Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1–2 years in operations, documentation, or knowledge management.Documentation Expertise – Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation.Tools & Systems – Proficiency with Microsoft Office, Google Workspace, and process mapping tools (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, Monday.com, Smartsheet).Communication Skills – Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates.Organization & Prioritization – Strong organizational skills with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail.Preferred Qualifications:Familiarity with knowledge management platforms or content management systems.Understanding of SOP frameworks, documentation standards, or compliance-driven documentation requirements.Experience supporting process improvement initiatives or contributing to operational efficiency projects.Familiarity with taxonomy design and content tagging to improve searchability.Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails).Success Measures:SOPs are developed and maintained in alignment with organizational standards.Processes are documented in a clear, consistent, and accessible format.Cross-functional stakeholders report improved efficiency and consistency in execution.The role contributes to building a culture of operational discipline and continuous improvement.Benefits:Medical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts ProgramEqual Opportunity EmployerEverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.Visit our website and learn more about us at www.EverDriven.com Show more Show less Seniority level Entry level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Technology, Information and Internet

Direct message the job poster from Acro Service Corp Goldi Jain Goldi Jain Assistant Manager Recruitment at Acro Service Corp • Position is 100% remote.Collaborate with cross-functional teams and third-party vendors to gather, organize, and maintain knowledge assets.• Review content for accuracy, update outdated information, and remove obsolete content.• Establish governance standards and maintain database hygiene.• Track knowledge base effectiveness through accuracy, usage, findability, and overall impact metrics.• Weekly meetings with leadership to review progress and priorities.• Workload will be high initially while information is centralized, with periodic spikes as new products launch or vendor relationships are introduced.• Extension opportunities will depend on performance, budget, and business needs.Candidate Requirements• 5+ years of experience in Knowledge Management, Content Operations, Documentation Management, or similar fields.• Bachelor's degree preferred but not required; equivalent experience with a high school diploma is acceptable.• Strong knowledge management architecture experience preferred over technical writing experience.• Renewable energy or EV industry experience is a plus.3 must-have hard skills1 Program Management2 Knowledge and Information Management3 Technical communication Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Writing/Editing Industries Manufacturing

Project DescriptionJoin Hiredbuddy as an entry-level Technical Writer! Create clear documentation for software products, collaborate with engineers, and grow your skills in a remote-first environment. If you love writing and technology, this is your chance to shine.Full DescriptionAbout the RoleHiredbuddy is looking for a motivated and detail-oriented Technical Writer to join our growing documentation team. In this entry-level remote position, you will help create clear, concise, and user-friendly documentation for our software products. You will work closely with engineers, product managers, and customer support to ensure our users have the information they need to succeed.As a Technical Writer, you will be responsible for writing and maintaining user guides, API documentation, release notes, and internal knowledge base articles. You will also assist in improving our documentation processes and tools. This is an excellent opportunity for someone with strong writing skills and a passion for learning new technologies to build a career in technical communication.Key ResponsibilitiesWrite, edit, and maintain documentation for software features, APIs, and workflowsCollaborate with engineers and product managers to understand product functionality and translate complex information into accessible contentUpdate existing documentation to reflect changes and improvementsOrganize content in a logical and easy-to-navigate mannerFollow style guides and adhere to documentation standardsParticipate in documentation reviews and provide constructive feedbackAssist in creating diagrams, screenshots, and other visual aidsHelp maintain our knowledge base and internal wikiLearn and adopt new tools and technologies as neededWhat You'll LearnExposure to modern software development practices and agile workflowsHands-on experience with developer tools like Git, Markdown, and static site generatorsUnderstanding of API documentation and developer experienceBest practices for structuring technical content and improving usabilityCollaboration skills in a cross-functional team environmentAbout HiredbuddyHiredbuddy is a technology company dedicated to simplifying the hiring process for businesses and job seekers alike. Our platform leverages cutting-edge tools to connect talent with opportunities. We value clarity, transparency, and continuous improvement—and our documentation reflects those values. We are committed to fostering an inclusive environment where every team member can thrive.Join us and help shape the way our users understand and engage with our products. If you are enthusiastic about writing and technology, we would love to hear from you!RequirementsBachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field (or equivalent experience)Strong writing and editing skills with impeccable grammar and attention to detailBasic understanding of software concepts and willingness to learn new technologiesFamiliarity with Markdown, HTML, or other markup languages (preferred)Ability to work independently and manage multiple tasks in a remote environmentExcellent communication and collaboration skillsA portfolio or writing samples demonstrating your ability to explain technical topics clearly (school projects, blog posts, or volunteer work are acceptable)Curiosity and a proactive attitude toward learningBenefitsWork remotely from anywhere in the USPaid time off and holidaysFlexible working hoursCollaborative and inclusive team culture Show more Show less Seniority level Entry level Employment type Contract Job function Information Technology, Business Development, and Writing/Editing Industries Artificial Intelligence and IT Services and IT Consulting

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About The RoleAs a Technical Writer for Rippling's Platform and Data offerings, you'll create, maintain, and enhance help documentation and training material for our platform and data products. We're looking for a dynamic content creator who can communicate complex concepts clearly and succinctly, and turn those concepts into clear, educational content that resonates with learners.In this role, you’ll be creating documentation for a wide range of audiences with varying degrees of technical aptitude. The ability to communicate complex technical concepts to both HR personas and technical software engineers is an important and must-have skill.What You Will DoCreate user documentation, migration guides, reference material, and tutorials for Rippling platform and Data Cloud offerings. Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps and improve self-service. Incorporate structured content principles for single-sourcing information across locations and audiences, both human and AI. Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards. Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises. Assist in the creation and maintenance of developer-focused content, including API guides and other developer tool guides. Collaborate cross-functionally and participate in team brainstorming sessions to drive content innovation and strategy. Review success metrics across content delivery methods. Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts. What You Will NeedMinimum 3-5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples. Demonstrated experience managing complex projects with various stakeholders in a fast-paced, ambiguous environment. Experience testing product functionality and documentation to ensure technical accuracy in your writing. Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences. Excellent writing and grammatical skills; content is clear, succinct, and logical. Grit; a sustained history of hard work and perseverance. Curiosity; a bias to constantly question, dig deeper, and learn. Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful. Collaborative; the ability to work with others, on and off our team, to achieve common goals. Nice to have:Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL). Proficient in SQL and relational database management systems (RDBMS). Experience testing APIs and integration install flows. About The TeamThe Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.comRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is:86,400 - 144,000 USD per year(US) Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Location: New York, NY (In-office 4x per week "Grand Central")Company: Kizen, www.kizen.comSenior Technical Writer, Insurance or Financial ServicesAbout UsKizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!About the RoleKizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.Key ResponsibilitiesApply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.Write, edit, and maintain developer-facing documentation including:API documentationIntegration guidesPlugin documentationDeveloper tutorials & walkthroughsTechnical workflows & conceptsRelease notesRead, interpret, and validate OpenAPI specifications (.yaml / .json).Partner with engineering teams to document new software features, API endpoints, data models, and error handling.Own documentation quality, clarity, accuracy, and usability.Contribute to documentation architecture, organization, and navigation to support a strong developer experience.Operate within a Docs-as-Code environment using Git-based workflows.Interview subject matter experts and independently gather technical details.Manage documentation projects from intake through publication.Continuously improve documentation based on product changes and developer needs.RequirementsPreferred Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.Required QualificationsAt least 5 years of technical writing experience focused on software or technical platforms.Bachelor's degree in Communication, English, Journalism, or Computer ScienceProven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industryExperience writing API and developer documentation for SaaS, platform, or enterprise software products.Strong understanding of the OpenAPI Specification.Ability to read and validate .yaml and .json specification files.Proficiency with Docs-as-Code workflows.Hands-on experience with GitHub/GitLab or Gitbooks.Advanced working knowledge of Markdown.Demonstrated understanding of developer experience (DX) principles.Strong information architecture skills with the ability to structure complex documentation.Experience working within Agile product teams.Excellent SME interviewing and cross-functional collaboration skills.Strong project management abilities with a track record of delivering documentation on schedule.Portfolio required — applications without work samples will not be considered.Preferred QualificationsExperience documenting HealthTech or FinTech SaaS products in a regulated industryFamiliarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.Familiarity with documentation platforms beyond GitBook.UX/UI Writing experience.Background working in high-growth SaaSWork Location RequirementThis role is based in the New York Tri-State Area and follows a hybrid schedule of four days in the office and one day remote. Candidates must reside in the New York Tri- State area. We are not hiring for this position outside of this market.We're looking for a person who:Has enough insurance or regulated-industry fluency to ask the right questions when documenting complex workflows like agent contracting or commissions hierarchies.Thrives in fast-paced environments and doesn't shy away from a challengeLoves using data to question the norm and drive smarter decisionsHas an entrepreneurial spirit and wants to help build something game-changingGenuinely enjoys helping others succeed — and has the tech chops to back it upIs excited about AI, automation, and being on the frontlines of tech innovationWhy Join Kizen?We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.What We OfferCareer Growth OpportunitiesEngaging Work CultureTop-Tier CompensationEquity PackageHealthcare CoverageProfessional Development StipendsPTO Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.The base salary range for this position is $125,000-$145,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!OTE - $143,000k- $166,000kCompensation Range$125,000—$166,000 USD Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

This Is How You WOWOwn and execute the learning, instructional design, and operational documentation strategy for Supply Chain. Create SOPs, work instructions, user guides, job aids, assessments, and e-learning resources for warehouse operations and broader supply chain functions. Establish and maintain a centralized, searchable Supply Chain document library with strict version control, governance, and audit readiness. Directly supervise, coach, and manage the workload of the Operational Documentation & Compliance Specialist. Measure training effectiveness, document compliance, and partner with process owners to support operational change management. It would be WOW if you would bring this in:Bachelor’s degree in Instructional Design, Education, Technical Communication, Supply Chain, or a related field. 5+ years of experience in instructional design, technical documentation, learning strategy, and document control. Experience supporting warehouse operations, logistics, inventory, demand planning, or manufacturing functions. Familiarity with SharePoint, document management systems, LMS tools, SAP, or Körber WMS. Proven leadership capabilities, adult learning expertise, and knowledge of Lean/Six Sigma or controlled document environments. Our Kärcher WOW-packageMedical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HSA, FSA and 401K matching plans Paid sick time, as well as short and long term disability insurance Work EnvironmentConditions are that of a normal warehouse environment, which can be extremely hot or cold based on outside weather conditions. Noise levels are consistent with forklift traffic; high noise levels require proper protective equipment[cite: 1, 2]. Protective equipment, including safety glasses and earplugs, are provided. Reimbursement up to $115 is provided for steel-toed, non-slip safety shoes. Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit in front of a computer for many hours a day, stand, walk, reach, and occasionally climb. Standing for 8 hours and frequent walking required. Must frequently lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, depth perception, and focus adjustment. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job These may be added, removed, changed or reassigned as needed to accommodate business requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/VeteransSo: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you!Together towards a clean world. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Industrial Machinery Manufacturing