SaaS Product & Help Documentation Jobs

Nufarm. Evolving Ag.Nufarm is a global crop protection and seed technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and fuel production. Whether it’s commercialising the world’s first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.Transform Knowledge into Better IT SupportWe’re looking for an experienced Knowledge Manager to join our Global Information Technology team based in Malaysia.This is an exciting opportunity to design, own and continuously improve Nufarm’s global IT Knowledge Management practice. You’ll ensure accurate, relevant and reusable knowledge is readily available to support teams and end users, helping them resolve issues faster and more consistently.You’ll manage the complete knowledge lifecycle—from creation and review through publication, maintenance and retirement—while establishing clear standards for quality, consistency and usability.A key part of the role will be embedding a Knowledge-Centred Service mindset across the support organisation. You’ll encourage analysts and specialists to capture, improve and reuse knowledge as part of their everyday work, helping increase self-service adoption, strengthen first-contact resolution and reduce repeat support effort.If you’re passionate about knowledge management, service improvement and creating a better support experience for users, we’d love to hear from you.How You’ll Help Us GrowOwn and govern Nufarm’s IT Knowledge Management process and knowledge lifecycle from end to end. Define and maintain knowledge management policies, standards, templates, workflows and quality controls. Establish clear processes for creating, reviewing, approving, publishing, maintaining and retiring knowledge articles. Embed Knowledge-Centred Service practices across service desk, L1.5 and specialist support teams. Encourage support teams to capture, improve and reuse knowledge as part of incident and request resolution. Review and curate the knowledge base to ensure content is accurate, relevant, consistent and easy to understand. Identify and remove outdated, duplicated or ineffective content. Ensure high-value knowledge articles are appropriately structured, searchable and aligned with common incidents and service requests. Work with service desk, specialist and ITSM process teams to identify knowledge gaps from incident, request and problem trends. Commission or coordinate the creation of new content to address identified knowledge gaps. Improve the effectiveness of self-service portals by ensuring users can easily find relevant and reliable information. Define and report on knowledge-management metrics, including article coverage, quality, usage, effectiveness and self-service deflection. Use performance data and user feedback to prioritise knowledge improvements. Support improvements in first-contact resolution and reduce repeat contacts and unnecessary escalation. Work with managed service providers and partners to ensure knowledge standards are applied consistently. Collaborate with ITSM and knowledge-platform vendors to improve tools, workflows and the user experience. Promote a culture of knowledge sharing and continual improvement across the support organisation. Could This Be You?You are an experienced IT knowledge management professional who understands how well-managed knowledge improves service quality, resolution time and the overall user experience.You know that effective knowledge management involves more than maintaining a collection of articles. You can establish standards, build effective governance and encourage support teams to capture and reuse knowledge consistently as part of their daily work.You’re analytical and comfortable using article-usage data, support trends and user feedback to identify gaps and improve content. You can also communicate clearly, influence stakeholders and build strong working relationships across service desk, technical and process teams.EssentialWhat You’ll BringDemonstrated experience in IT Knowledge Management within an IT service management environment. Strong understanding of the complete knowledge lifecycle, including creation, review, approval, publication, maintenance and retirement. Experience defining and governing knowledge standards, templates and quality controls. Experience reviewing and curating technical and end-user knowledge content. Experience driving knowledge adoption and reuse across service desk and technical support teams. The ability to identify knowledge gaps using incident, service request and problem-management trends. Experience improving the quality, structure, searchability and usability of knowledge articles. An understanding of how knowledge management supports self-service, case deflection and first-contact resolution. Experience defining, monitoring and reporting knowledge-management metrics. The ability to analyse knowledge data and translate findings into practical improvement actions. Strong written communication, editing and content-management skills. Strong stakeholder-management, collaboration and influencing skills. A commitment to accuracy, consistency and continual improvement. DesirableKnowledge-Centred Service certification or practical experience implementing KCS practices. ITIL Foundation certification or a higher-level ITIL qualification. Experience using enterprise ITSM and knowledge-management platforms, such as Freshservice. Experience managing content for employee self-service portals. Experience working with managed service providers or outsourced support teams. Experience supporting a global or geographically dispersed IT organisation. Familiarity with incident, service request, problem and continual-improvement processes. Experience developing knowledge dashboards, reporting and performance measures. Why Join Nufarm?At Nufarm, you’ll have the opportunity to shape a global IT Knowledge Management practice and create a measurable impact on service quality and the employee experience.You’ll work closely with the IT Service Management Process Owner, service desk and L1.5 support teams, regional technology leads, specialist teams, managed service providers and technology partners.This Malaysia-based role provides the opportunity to establish trusted knowledge standards, strengthen self-service capabilities and help support teams resolve issues more quickly and consistently across Nufarm’s global operations.Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit and business needs. We are committed to creating an inclusive environment for all employees.Apply today and be part of our journey to shape the future of agriculture. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Farming

Career OpportunityRole TitleTraining SpecialistPurpose of roleReporting to the Manager, Quality Learning & Development, the Training Specialist is a key partner in driving learning excellence across Insurance Operations. You’ll collaborate with leaders and subject matter experts to design, deliver, and continuously improve training solutions that empower our teams to succeed in a dynamic environment. This role provides expertise in process and procedure creation and helps to create content, maintain content, and communicate effectively using the knowledge portal, PROsite. This role will support or manage multiple curriculums for various business areas across Insurance Operations using a wide range of learning methods. Your expertise will shape process documentation, curriculum development, and virtual learning experiences, ensuring our people have the skills and resources they need to thrive.Job DescriptionKey ResponsibilitiesSupport leaders, subject matter experts and departments with the planning and delivery of department specific learning activities including new hire training courses for all areas in Customer Service and New Business.Plan training to align with frequently changing business requirements with respect to hiring, schedules, and technology upgradesDetermine the best solution to meet frequently changing training and development needs based on cost, flexibility, effectiveness, Insurance Operations culture, and technology capabilitiesTake the lead on training initiatives for the stakeholder group by adjusting training plans and schedules, developing, designing, and delivering training content (this includes job aids, videos, gamification, communications, and scripting)Liaise with business and project leaders to ensure timely and consistent delivery of training materialUtilize various training methods including eLearning, instructor-led, tutorial etc. A focus will be made on the development of content to improve the virtual training experience, including development of interactive eLearning modules/learner-directed training and gamification to drive engagement and ensure the learning process.Continuous maintenance and improvement of all training content and materials on the knowledge portal (PROsite)Create and maintain process documentation on the knowledge portal (PROsite) and effectively communicate regarding updates, changes, and relevant information using effective communication tools. Ensure training material is available and accessible to the target audience from a specific repository (Internal Knowledge Base, PROsite, and/or LMS system)Partner with organizational leaders to recommend next steps for trainees: advancement, additional training opportunities, areas of concern, likelihood of success, etc.Evaluate the effectiveness of training through collection of feedback and analysis of other metrics (including Quality Review results & trending) to continuously improve training content, delivery and effectiveness. This includes the development and implementation of training measurement tools to assess training outcomes and on-going training needsModel a coach-approach in interactions with leaders and employees and promote skill development in this area.Identify and recommending process improvementsSupport the post-training transition for new hires, ensuring they are set up for success in their new role including additional side-by-sides, coaching sessions, quality review, etc.Complete Quality Reviews within the business area and partner with Quality Specialists to ensure timely feedback and support are provided.Key QualificationsUniversity degree/college diploma or equivalent work experience: 2-3 years of financial services experience (life insurance is a preference), with focus on business processes, learning and communicationsCertification in adult education or a commitment to obtaining certification within the first 2 years is mandatory.Knowledge of current learning and development methodologiesExperience designing and delivering training (virtual and physically in-class) including development of e-learning and web-based material; prior hands-on experience creating content with Articulate 360, Vyond, and other tools is an assetExperience in the processing of Foresters Financial Insurance Operations business is an assetExperience managing and maintaining organizational learning programsExperience maintaining and creating process documentation and ensuring that information is communicated to necessary parties using a variety of methods.Proven ability to drive and implement changeProven ability to build relationships across various functions and levels of an organization and effectively manage stakeholdersStrong coaching skills with the ability to provide both negative and positive feedback in a constructive, professional mannerSuperior organizational and project management skills, including the ability to multi-task between numerous projects within a fast-paced environmentExcellent written and verbal communication skillsAble to receive feedback and model a growth mindset of learning with feedback givenResults-oriented team player, with a demonstrated ability to apply good judgment and make recommendationsStrong analytical and problem-solving skillsDemonstrated commitment to ongoing professional developmentFlexible with the ability to adapt to changing demands and pressuresStrong negotiation and influencing skills and the ability to interact in a positive and collaborative manner for training purposesAbility to use Microsoft office products (e.g. Word, Excel, PowerPoint, Forms, Stream, Sharepoint, Teams etc).This role will require full-time training with new hires and the schedule during training is 9-5 pm.This is a hybrid position with 2 days required in the office each week including during training from 9-5pm.Salary Range$54,000.00 - $77,000.00The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves. Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team. Show more Show less Seniority level Entry level Employment type Full-time Industries Financial Services and Insurance

Department: MarketingEmployment Type: Permanent - Full TimeLocation: CanadaDescriptionAt OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and execution by offering solutions that boost business agility, streamline project management, and optimize resources.What Makes us Unique?What truly makes OnePlan stand out is our commitment to delivering powerful solutions and fostering a culture of collaboration. We combine robust analytics with a platform that integrates seamlessly into the tools businesses already know and trust. Our high-trust, team-focused environment allows us to innovate quickly and deliver solutions that drive meaningful results for our clients. We're passionate about exceeding expectations, working together to empower organizations to succeed in a rapidly changing business landscape.What You’ll Do at OnePlanCreate visual content for organic social, paid advertising, websites, landing pages, product launches, webinars, trade shows, customer stories, email campaigns, and sales collateralDevelop infographics, data visualizations, illustrations, product mockups, and motion graphics where appropriatePartner with marketing to transform complex ideas into compelling visual storiesMaintain and evolve OnePlan's visual identity and brand guidelines across all channelsCollaborate with internal stakeholders to deliver creative assets on time and within scope, using project management tools to coordinate deliverablesParticipate in brainstorming sessions, creative reviews, and campaign planning discussionsProduce multiple creative concepts per campaign, run structured A/B tests across headlines, layouts, imagery, typography, and calls-to-action, and apply what you learn to future workBring ideas, recommend creative direction, and help shape campaigns — this is not a production role that just executes ticketsOur Ideal Fit3–7 years of visual design experience, ideally within a SaaS or B2B tech environmentA strong portfolio demonstrating marketing-focused designProficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign); familiarity with Canva and PowerPoint a plusExcellent typography, layout, and visual hierarchy skills, with a strong foundation in color theory and design principlesAbility to manage multiple projects independently in a fast-paced, deadline-driven environmentA curious, proactive mindset — someone who brings ideas to the table without waiting for direction and thinks like both a designer and a marketerNice To HaveB2B SaaS experience specificallyMotion graphics or animation experienceIllustration skillsExperience with LinkedIn and paid advertising creativeFamiliarity with AI-powered creative toolsFamiliarity with branding strategy and creative directionMore Reasons Why You Should Apply!We’re a remote-first company with team members across the USA, Canada, UK, and India!OnePlan has been recognized as the Global Microsoft Partner of the Year in Project Portfolio Management in 2019, 2020, 2021, 2022 and 2023.We’ve been named a "Strong Performer" in the latest Forrester Strategic Portfolio Management WAVE report.We offer comprehensive health, dental, and vision benefits, with additional insurance options.Employer RRSP and 401K matching programs.A fun, collaborative, and diverse environment with regular health and team challenges to keep things light and enjoyable!At OnePlan, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.Upon receipt of an offer letter, candidates will be subject to a standard background check process.Disclaimer: We’ll only contact candidates who have applied directly through our official channels. Any communication about job offers will always come from an email address linked to OnePlan Solutions, and we’ll follow our standard hiring process every time. You’ll never be asked for money or personal information during the interview process. If something feels off, don’t hesitate to reach out to us to confirm.Ready to Apply?Check out what it’s like to work at OnePlan and learn more about us at https://oneplan.ai/ Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!Responsibilities and Essential Functions:Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.Determine and apply appropriate levels of writing and editorial approaches to project materialsFacilitate the prioritization and ensure timely delivery of high-quality materials.Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.Gather technical information and ensure documentation is accurate, complete, and easy to understand.Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.Create detailed product white papers.Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.Other duties as assigned What are we looking for?Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability. Education, Knowledge, Skilled and Abilities Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.Ability to work with little supervision.Strong organizational skills to meet tight deadlines.Action oriented with strong analytical skills.This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $60,000 – $75,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:https://www.fitzii.com/apply/100662?s=liAbout Us:Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.While we appreciate the interest of all applicants, only those selected for an interview will be contacted. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Description: Product Knowledge Base Technical Writer (Hybrid) Mississauga, Ontario, Canada Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers qu…

Direct message the job poster from Exact Cindy Bons Cindy Bons **candidates must already be living in the Netherlands**As a Technical Writer – AI Knowledge & Content, you create and maintain product knowledge that is used every day by thousands of Exact customers. Your work helps customers quickly and independently find answers to their questions. You translate complex software functionality into clear, reliable and well-structured content that is made available through a variety of channels.Your content serves as the primary knowledge source for our Support Agent, which uses this information to provide answers to customer questions. You will also create content for release notes, emails and in-product messaging.And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,050 enterprising colleagues have already paved the way. Are you on board?This = the job you are looking forAs a Technical Writer – AI Knowledge & Content within the Customer Success department, you have a passion for creating clear, reliable and well-structured product knowledge. In this role, your focus will be on our SaaS product Exact Online and Accountancy customers. You will create English content across a range of channels, including content that is used by our Support Agent, release notes, emails and in-product messaging. You write, structure, analyse and continuously improve content based on customer questions, user behaviour, feedback and data. You not only focus on what customers need, but also ensure that content is organised logically and consistently so that our Support Agent can effectively use it as a source of information. And that's not all. We can rely on you as a Technical writer – AI knowledge and content to: Translate complex software functionality into clear, understandable and reusable content.Ensure that product information is accurate, complete, up to date and consistent.Collaborate with product experts to document complex functionality in a clear and customer-focused way.Analyse customer questions, search behaviour, feedback and usage data to continuously improve content, addressing customer needs.Structure content so customers can easily find information and so the Support Agent can use it optimally as a knowledge source.Review and improve AI-generated responses for accuracy, completeness, tone of voice and usability.Experiment with new content formats, knowledge structures and ways of working.This = your team Our team is a close-knit group of Product Owners, Technical Writers and Translators. We are passionate about creating high-quality content that enables our customers to get the most out of Exact software. Over the past ten years, we have created a vast amount of content and gained valuable insights into what works and what doesn't. That's why we continuously explore the best ways to create, structure and deliver product knowledge and help to our customers. Your content will serve as the primary knowledge source for our Support Agent, which uses this information to answer customer questions. You will also create content for release notes, emails and in-product messaging.We are known for our customer focus, creativity and collaborative mindset. Asking for help when needed and offering help whenever possible is part of our DNA. We use Scrum to plan and prioritise our work. Our source language is English, and our translators localises content into Dutch, Flemish, French and German.This = what you getAt Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Technical writer – AI knowledge and content, based on 40 hours per week, you can also count on:A gross yearly salary in the range of € 41.000 to €55.000, including a holiday allowance of 8% and a thirteenth-month bonusA good, modern pension scheme;27 vacation days;Loyalty days where you accrue one loyalty day per year at Exact (meaning that for each full year of employment, you receive one extra day off with a maximum of 5 extra days);3 Giving Back days, which you can spend on a charity of your choice;An organization that gives you the space to realize your ambitions and to achieve these ambitions, lots of training and coaching to help you develop personally and professionally.Working in a company going through fast growthAn innovative and international work environmentThis=what you bringWith us, you can be yourself, and we would love to discover what sets you apart. For the position of Technical writer – AI knowledge and content, you have to be proficient in English. And preferably you have experience with tools such as MadCap, CMS platforms or similar content management solutions. What’s more, you bring:The ability to translate complex software concepts into clear, concise and customer-focused explanations.Experience writing, maintaining and structuring product documentation or similar content.A genuine interest in AI, chatbots, knowledge management and emerging approaches to customer support.An understanding of how well-structured content contributes to more effective AI-powered assistance.A data-driven mindset, with the ability to use insights such as search behaviour, feedback and metrics to improve content. Show more Show less Seniority level Associate Employment type Full-time Industries Software Development

Do you enjoy figuring out localization problems, working with technology and helping others get things done?Are you excited to build broad expertise across localization operations, tools and workflows?About our Team:-GLoSS (Global Localization Solutions & Services) is Elsevier's central localization technology and expertise service. We deliver shared infrastructure, AI-powered translation tools, linguistic data assets, and localization expertise to teams across the business, from Journal Operations and Clinical Solutions to Marketing and Product. Launched in 2021, we've grown rapidly and work in a matrixed environment with stakeholders across functions and geographies.We are part of Operations and sit within the AI and Knowledge Operations department. Our team is small, high-impact, and globally distributed. This role is based in India and reports to the Localization Solutions Manager in Amsterdam.About the Role:-As Associate Localization Specialist, you will play a key role in supporting GLoSS as the person who makes sure our tools run smoothly, our users are supported, and our day-to-day requests are handled well. You'll work closely with senior team members who own the stakeholder relationships and strategy to support a diverse range of teams across Elsevier: contributing to a small team that punches well above its size.You thrive working independently, communicating proactively, and using your own judgment to solve problems and move work forward. You are comfortable working across different localization tools and stages of workflows hands-on, and have a curious learning mindset when it comes to new tools, ways of working and AI. You bring a service mindset, meaning you follow through, close loops, and take ownership of the work in your lane.Over time, this role can grow into a full Localization Specialist position as you deepen your expertise and expand your scope within GLoSS.Responsibilities:-Provide day-to-day operational support across GLoSS tools, including our TMS, AI translation solutions, and AI voice platformOnboard and train new users on localization tools, workflows, and best practicesCreate and maintain process documentation, training materials, and user guidesTroubleshoot tool and workflow issues, following up independently with stakeholders to close the loopSupport vendor coordination and communicationLiaise with stakeholders across a globally distributed, matrixed organization on day-to-day requests and questionsRequirements:-Hands-on experience with localization workflows and at least one TMS platformConfident communicator in English: able to explain tools and processes clearly, guide users through onboarding, and follow up with stakeholders independentlyYou take initiative, work things out independently, and use your own judgment to move work forwardComfortable with ambiguity and a dynamic, fast-moving environment: you don't need everything defined before you actIntellectually curious and eager to learn you pick up new tools and ways of working quickly2 to 3 years of experience working in localizationWork in a way that works for you: -We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.Working for you: -BenefitsAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Group Health Insurance Policy (covering self and family)Group Life insurance/accident policyGenerous long-service awardsNew Baby giftSubsidized food provided (applies to India- Chennai)Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity LeaveFree Transport provided to and from the office (applies to India-Chennai)About Us: -A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’sWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. Show more Show less Seniority level Entry level Employment type Full-time Industries Information Services

Back to CareersApplying forTechnical WriterDocument APIs, research papers, and internal processes with clarity and precision.Department OperationsFocus Technical Documentation + Developer CommunicationLocation RemoteOpen for Full-Time InternshipRole detailsPreferred SkillsTechnical writingMarkdown / MDXAPI documentationDocs-as-codeDeveloper empathyResponsibilities Write and maintain API reference docs Produce user guides and tutorials Collaborate with engineers on accuracy Establish documentation standards Show more Show less Seniority level Entry level Employment type Volunteer Industries Research Services

Direct message the job poster from Flexiple Suvansh Bansal Suvansh Bansal Co-founder, Flexiple | Helping companies build & scale high-impact offshore teams/ GCCs | IIM-A & DCE alum Technical WriterA high-growth, VC-backed SaaS company hiring its founding India documentation teamLocation: Remote (India)The Documentation GapA high-growth, venture-backed SaaS company is hiring its founding India documentation team and has partnered with Flexiple to bring on its first dedicated Technical Writer. The product has outgrown its docs — support tickets repeat questions the help centre should already answer, and every release ships faster than the documentation can keep up. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.What You'll OwnDocumentation & ContentWrite and maintain user guides, API references, release notes, and in-app help contentTurn engineering specs and product briefs into documentation a non-technical user can followAudit existing docs for gaps, outdated screens, and broken steps, and fix them on a rolling basisProcess & PartnershipSit in sprint planning and release reviews to catch documentation needs before launch, not afterWork directly with engineers, product managers, and support to source accurate detailSet and maintain a style guide so every writer who joins later sounds consistentWhat Makes You a Fit2 to 6 years writing technical or product documentation, ideally for softwareA portfolio of published docs, guides, or API references you can walk throughComfort reading a spec or sitting through a technical walkthrough and asking the right questionsClear written English and a reliable remote-work setupGood to HaveFamiliarity with a docs-as-code workflow or a tool like Git, Markdown, or a headless CMSBasic understanding of APIs and how developers read reference documentationExperience setting up a documentation structure from close to scratchWhat's In It for YouThe chance to build a SaaS company's documentation practice from its first pageRemote-friendly, pan-India hiring with long-term placementDirect access to the engineers and product owners who build what you documentHow We HireHR Screening → Writing Sample → Team Round → Culture FitOne application here is treated as consideration for this role and any other opening Flexiple matches you to. Show more Show less Seniority level Associate Employment type Full-time Industries Software Development, Technology, Information and Internet, and IT Services and IT Consulting

Technical Writer, HealthcareAbout the roleDocumentation is how our healthcare and life sciences customers trust us with their most sensitive workloads. In regulated environments, a clear, accurate, auditable document isn't a nice-to-have — it's evidence, it's enablement, and it's the difference between a smooth audit and a stalled one.As a Technical Writer, Healthcare, you'll create the content that helps healthcare providers, payers, health-tech ISVs, and life sciences organizations run HIPAA-eligible, HITRUST- and SOC 2-aligned workloads on HGS's managed multicloud platforms with confidence. You'll translate complex cloud, security, and compliance concepts into content that a hospital's security officer, a customer's auditor, and a member on the delivery team can all rely on. You'll partner deeply with Solution Architects, Delivery, Security & GRC, Compliance, and Product — and you'll own a controlled-documentation practice built for accuracy, consistency, and traceability.What you'll doAuthor regulated, customer-facing documentation — solution and implementation guides for HIPAA-eligible environments, onboarding and enablement content, knowledge base articles, conceptual overviews, and release notes for HGS healthcare offerings.Document the compliance story — produce and maintain shared-responsibility matrices, control-mapping references, and plain-language explanations of how HGS services support HIPAA (Privacy, Security, and Breach Notification Rules), the HITRUST CSF, and SOC 2 Trust Services Criteria.Write the operational backbone — standard operating procedures (SOPs), runbooks, and playbooks for regulated workloads (for example, access reviews, encryption key rotation, incident response, and audit-evidence collection), working from technical specs, SME interviews, and hands-on validation.Support audit and assurance — help assemble and maintain audit-ready artifacts and evidence documentation, and keep control narratives current as environments and regulations evolve.Own a controlled-documentation lifecycle — manage content through draft, review, approval, versioning, and retirement, so every published document is accurate, dated, and traceable to an owner and a source.Set and enforce standards — maintain the healthcare content style guide, templates, terminology, and information architecture; remove duplication by building reusable, single-source content.Collaborate to get it right — partner with Solution Architects, Delivery, Security & GRC, Compliance, Legal, and Product to ensure content is technically accurate, compliant, and useful; nothing ships without SME and, where required, compliance sign-off.Measure and improve — use customer feedback, support-ticket trends, and content analytics to find gaps, retire stale content, and prove that documentation is reducing friction.Who you areA strong, clear writer who makes complex, high-stakes information easy to trust — and who defends the Oxford comma and terminology consistency with equal conviction.Comfortable in regulated territory: you understand that in healthcare, “close enough” isn't, and you're careful about what a document does and doesn't claim.Endlessly curious and self-directed — you'll interview SMEs, read the spec, test the workflow yourself, and trace it end-to-end before you write.Deeply collaborative, calm under changing priorities, and able to run several documentation projects at once without dropping traceability.Minimum qualifications3+ years of technical writing experience, with a portfolio demonstrating clear technical documentation (please include or link samples).Demonstrated ability to explain complex technical concepts precisely for mixed audiences (practitioners, administrators, and non-technical stakeholders).Working familiarity with at least one regulatory or security framework relevant to healthcare — HIPAA, HITRUST CSF, or SOC 2 — and comfort writing about controls, safeguards, and evidence.Proficiency with modern documentation tooling — for example, Markdown, a content management or knowledge base system (such as Confluence), and version control (Git).Proven ability to partner with subject-matter experts and manage a document through a structured review-and-approval process.Bachelor's degree in English, Communications, Journalism, a technical discipline, or equivalent practical experience.Must be legally authorized to work in the U.S. for any employer; this role is not sponsorship eligible.Preferred qualificationsExperience writing in a healthcare, health-tech, life sciences, or otherwise regulated environment.Hands-on experience with controlled documentation and change control, and producing audit-ready or assurance-related content.Familiarity with cloud platforms (AWS, Azure, and/or Google Cloud) and a cloud fundamentals certification (for example, AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals).Understanding of the shared-responsibility model for managed/hosted environments and concepts such as PHI/ePHI, Business Associate Agreements (BAAs), encryption in transit and at rest, RBAC, MFA, and audit logging.Exposure to life sciences / GxP contexts (for example, 21 CFR Part 11) or medical-device documentation standards.Experience with a docs-as-code workflow, structured authoring, API/integration documentation, and diagramming.Familiarity with the software development lifecycle (SDLC) and Agile/Scrum ways of working.Active in the profession (for example, the Society for Technical Communication). Show more Show less Seniority level Associate Employment type Full-time Industries IT Services and IT Consulting

Direct message the job poster from PTC Saurav Pandey Saurav Pandey Principal Talent Acquisition Partner | Talent Strategy | Leadership Hiring | R&D, Technology, Product & GTM | Talent Intelligence | LinkedIn Talent… Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.As a Senior Technical Writer , you will own end‑to‑end documentation for complex enterprise applications, using GenAI‑assisted workflows and structured authoring to scale quality, consistency, and speed. You’ll partner closely with Product, Engineering, UX, and Customer Success to deliver documentation that functions as part of the product experience.What You’ll Do (Key Responsibilities)AI-Driven Content Strategy: Leverage Generative AI tools to automate documentation processes, improve content accuracy, and accelerate content development velocity.Documentation Development: Create, review, and maintain high-impact product documentation, including user guides and release notes for complex enterprise software.Cross-Functional Collaboration: Partner with Product Managers, Engineers, Customer Success Managers, and UX designers to align documentation with product roadmaps and user needs.Workflow Innovation: Identify opportunities to reduce manual effort through AI, such as implementing AI-driven analytics to identify content gaps.Governance and Standards: Ensure all content adheres to writing style guides and maintains high standards of quality, consistency, and accuracy.Required Skills And ExperienceDocumentation and domain experience5+ years creating documentation for enterprise software (ERP/CRM/large‑scale business applications).Working knowledge of CRM platforms such as Salesforce, Siebel, PeopleSoft, or Oracle.Proven ability to deliver high‑quality documentation with broad objectives and minimal supervision.Technical communication excellenceStrong command of information development: content planning, authoring, review, publishing.Deep understanding of technical writing principles such as topic‑based authoring, minimalism, and task‑oriented design.Experience with structured authoring, modular content development, single‑sourcing, and content reuse.Excellent written and verbal communication with high attention to detail.Strong technical aptitude; able to learn complex systems quickly and accurately.Strong time management and ability to deliver across parallel workstreams.Tools and standardsHands‑on experience with structured authoring tools such as Arbortext Editor.Experience working with one or more style guides (e.g., Microsoft Manual of Style).Exposure to SaaS / cloud‑based business applications.AI and modern documentationPractical experience with AI‑assisted writing (drafting, summarization, editing, optimization) with strong judgment and accountability.Ability to apply AI responsibly to improve quality, consistency, speed, and reuse.Comfortable experimenting with new tools and continuously improving documentation workflows.Nice to HaveAdvanced experience with Arbortext Editor.Exposure to Agile/Scrum development environments.Experience using analytics, feedback loops, or content performance signals to improve documentation effectiveness.How To Stand Out (What To Include)Portfolio, writing samples, or a public knowledge base/tech blog.A short note on your favourite product documentation and why it works (structure, clarity, IA, visuals, tone, task flow, etc.). Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Direct message the job poster from PracticeSuite, Inc. Deepesh Damodaran Deepesh Damodaran Vice President - Technology @ PracticeSuite, Inc. Job Summary:We are seeking a skilled and experienced technical writer to join our team. The successful candidate will be responsible for creating, editing and maintaining technical documentation, including user manuals, technical specifications, and other technical materials.Key Responsibilities:Collaborate with product managers, developers, and other subject matter experts to gather and interpret technical information and user needs.Create and maintain high-quality documentation, including user guides, API references, FAQs, and release notes. Organize and present complex technical information in a clear, concise, and user-friendly format.Ensure that all documentation is accurate, complete, and up to date.Work closely with development teams to ensure that documentation reflects the latest product features and capabilities.Manage the documentation process, including version control and document distribution.Continuously improve documentation based on user feedback, analytics, and product updates.Ensure all content aligns with our style guide, tone of voice, and accessibility standards.Participate in the development of documentation standards and best practices.Develop and maintain knowledge of industry standards and trends.Required Skills/Experience4+ years of experience in technical writingBachelor’s degree (preferably in English)Excellent writing, editing, and proofreading skills.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Experience with documentation tools, such as Microsoft Word, Adobe Acrobat etc.Experience with HTML, CSS, and XML is a plus.Knowledge of software development methodologies and the software development lifecycle a plus.Excellent communication and interpersonal skills.Should be able to converse in English.Immediate JoinerLocation – Kochi (Kerala) (Complete WFO)Who We Are:PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.Please visit our website to learn more about us, at www.practicesuite.comPracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.Interested candidates share resume at talent@practicesuite.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development and IT Services and IT Consulting

Salary: £52,000 - 52,000 per year Requirements: Proven experience as a Technical Author, Technical Writer, or in a similar technical documentation role Ability to understand technical concepts and work with engineers and technical specialists to gather information for accurate documentation Relevant experience in areas such as cloud and on-premises environments, Azure, IT infrastructure and operations, SaaS and client-server applications, technical and user-focused documentation, Confluence, Ma…

A Bit About UsAt Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.What is the role responsible for?At Gamma, we're passionate about making it easy for our partners to do business with us. Whether it's helping a new partner get up to speed quickly, enabling their teams to confidently launch a new product, or ensuring they can find the answers they need when they need them, great learning plays a critical role in that experience.As a Digital Learning Designer, you'll help bring that experience to life. You'll turn complex products and processes into engaging, accessible and impactful learning experiences that build knowledge, confidence and capability across our channel community and customer base.Working closely with Product Owner Managers, Business Analysts and subject matter experts, you'll influence learning approaches from the outset, ensuring solutions are driven by genuine user needs and deliver measurable business value. Your work will help partners onboard new team members faster, sell and support Gamma services more effectively and ensure they’re ready for new products, services and technologies as they evolve.You'll take ownership of the entire learning lifecycle, from discovery and design through to delivery, evaluation and continuous improvement, creating experiences across Gamma Academy and our customer knowledge environments that make a real difference to how people learn and perform.What will you be doing day-to-day?Here are a few examples of what you could be involved with:Lead the end‑to‑end design and development of digital learning solutions, from needs analysis through to delivery, evaluation and continuous improvement. Own learning design decisions and recommend the most effective blend of learning methods, formats and technologies.Design and produce high‑quality multimedia learning content including video, animation, and graphics.Ensure learning assets meet brand, accessibility and quality standards.Build strong relationships with stakeholders across Product, Delivery, Pre‑Sales and Customer Success.Define success measures for learning solutions and evaluate impact and use data and insight to drive continuous improvement.Lead deployment and management of learning content in Totara LMS and WordPress knowledge bases.What you’ll bringYou don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:Proven experience designing and delivering end-to-end digital learning experiences.Strong multimedia design particularly video, animation and graphics.Experience using Adobe Premiere Pro, After Effects, Photoshop and Illustrator.Excellent instructional design skills, with a talent for making complex or technical subjects simple and engaging.Confident stakeholder management and influencing skills, including working with SMEs, Product and Delivery teams.A data-driven approach to learning, using feedback and insight to measure impact and continuously improve.Experience working with LMS and digital learning platforms, combined with a strong understanding of accessibility, quality and digital learning best practice.What do we offer you?25 days annual leave + birthday Subsidised private medical insurance5.1% matched pension contributionsEnhanced parental leaveLife assurance and Income protectionShare save and incentive plansElectric Vehicle and Cycle schemeEmployee discountsVolunteer dayA few things to noteWe require all candidates to be eligible to work in the UK and pass a basic DBS check.If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.This role is hybrid 3-day onsite from our Manchester office.Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs. Show more Show less Seniority level Entry level Employment type Full-time Industries Telecommunications

About UsRe-architecting Engineering for the Age of IntelligencePhysicsX is the physics AI company for industrials. The company’s mission is to accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today. PhysicsX is building a new simulation software stack to deliver deep physics AI enablement across the entire engineering lifecycle. The company partners with leading organisations in aerospace & defence, automotive, semiconductors, materials, and energy & renewables, supporting them on some of their most critical and complex challenges. PhysicsX is headquartered in the United Kingdom, with offices in London, New York, and Singapore and an expanding presence in the Bay Area.The MissionWe are looking for a Technical Writer to own our task based, in platform documentation and how to guides. This person will be responsible for the complete guide lifecycle: identifying and scoping documentation needs, then research, drafting, validation, publication, release updates, testing, and maintenance. These guides will form the authoritative technical foundation for our curriculum and training programmes. The Technical Writer will work closely with the curriculum lead, who will continue to own learning architecture, exercises, assessments, trainer materials, and broader adoption initiatives.Many customers do not have in house specialist knowledge in all areas of our platform capabilities, so the documentation must enable technically literate users to complete appropriate machine learning and simulation workflows independently. Guides should evolve with every platform release, and should be scoped starting at the engineering level and carried through to clear, customer facing guides. Early priorities include plugging existing gaps, building foundational machine learning explainer content for technical and non technical readers, and supporting new feature rollouts.This role owns procedural, task based documentation. Curriculum, training, and business development consumes and builds on that documentation rather than recreating or independently maintaining the same content.Core ResponsibilitiesScope how to guides in detail per topic, as directed by Product User Enablement GTM leadership, leveraging existing Product and Delivery materials to build repeatable, distributable guides, and build in new product features as they shipCreate and publish new how to guides, coordinating with subject matter experts and using pre built skills and writing rules to move quicklyMaintain all existing guides on a regular schedulePartner with the curriculum lead to ensure published guides provide a reliable technical foundation for training, while curriculum design, learning pathways, exercises, and trainer materials remain owned by the curriculum leadGain approval from GTM leadership and relevant subject matter experts on every user guide before it is publishedSuccess MeasuresEvery priority workflow is supported by an accurate, tested how-to guideGuides are maintained alongside each platform releasePublished guides can be referenced by training curriculum without recreating procedural contentDocumentation gaps and stale content are tracked through a visible backlogProduct users can complete common workflows independentlyOwnership and CollaborationThis role owns procedural, task based documentation as the single source of truth for product guidance. Curriculum, training, and enablement content build on these guides rather than recreating them.Curriculum lead: Owns learning architecture, exercises, assessments, and trainer materials, and partners with this role to keep training content grounded in the published guides.Subject matter experts: Help develop and review new and updated guides, particularly within Delivery. Every guide requires their sign off alongside GTM leadership before publication.Product and Engineering: Provide the core engineering and product concepts needed to create clear, customer facing guidance and incorporate new features as they ship.GTM leadership: Prioritises which user guide topics are needed.Essential ExperienceDemonstrable experience in technical writing, developer relations or documentation engineeringCurriculum, training or technical documentation experienceStrong proficiency with Markdown, and ideally MkDocs or a similar toolExperience working in MD or AsciiDoc filesExperience with version control via GitHubComfortable with docs as code workflows and CI/CD integrationFamiliarity with the Diataxis documentation framework (tutorials, how to guides, reference, explanation)Comfortable using company docs guidelines and agentic writing skillsAbility to write clear, concise prose that respects readers' timeHow You WorkYou can assess documentation from the target reader’s perspective and ensure technically literate non-specialists can understand and complete the documented workflows independently.You can verify technical accuracy independently, without relying on engineers to write the content for youYou are a systems thinker who builds coherent information architectures rather than documenting features in isolationYou are comfortable coordinating across a wide set of subject matter experts, particularly within user-enabling DeliveryDesirable ExperienceMkDocs, or a similar tool such as Mintlify or Zensical, plus Markdown and SphinxA physical industry background is preferred, for example simulation, machine learning, design or manufacturingDemonstrated experience documenting APIs, SDKs or developer tooling is a plus given the platform's technical depthBackground in simulation or engineering workflowsFamiliarity with scientific computing libraries such as NumPy and SciPyUnderstanding of how AI agents consume documentation, for example structured descriptions and tool schemasPrior freelance experience in this space, including candidates who could convert to a permanent role and start with no notice periodWe value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics.We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application. Show more Show less Seniority level Entry level Employment type Full-time Industries Software Development

Direct message the job poster from InfoSec People Ltd Matthew Lannen Matthew Lannen Delivery Team Lead Senior Technical Author£53,000 - £6100 + Bonus + Excellent BenefitsHybrid WorkingWe're partnering with a leading organisation operating within the UK's critical infrastructure sector to recruit a Senior Technical Author to join a growing Technology Operations team.This is an opportunity to take ownership of technical documentation standards across a complex enterprise environment spanning cloud platforms, data centres, end-user computing and operational services.You'll work closely with architects, engineers, cyber security professionals and senior stakeholders to create clear, engaging and accessible documentation that supports operational excellence.What You'll Be DoingProducing high-quality technical and operational documentationCreating user guides, process documentation and technical specificationsEstablishing documentation standards, templates and style guidesManaging document lifecycle and version control processesCollaborating with technical SMEs across infrastructure, cloud and security teamsImproving documentation quality through stakeholder feedback and operational insightSupporting continuous improvement across IT operationsWhat We're Looking ForProven experience as a Technical Author, Technical Writer or Documentation SpecialistExperience documenting enterprise IT systems and servicesAbility to translate technical concepts into user-friendly contentStrong stakeholder engagement skillsExperience with Microsoft 365 and SharePoint OnlineExperience with Git, GitHub and Azure DevOpsKnowledge of Confluence and MarkdownDegree in IT, Computer Science or a related disciplineWhat's On OfferSalary £53,983 to £61,703Hybrid workingFlexible working arrangementsAnnual bonusAnnual salary reviews25 days holiday plus bank holidaysExcellent pension up to 15% total contributionLife assurance at 14x salaryPrivate healthcare optionsEnhanced parental leaveEmployee wellbeing programmeRetail discounts and cashback schemeTraining and professional development opportunitiesIf you're looking for a role where you can influence documentation strategy and support technology services that underpin critical national infrastructure, we'd love to speak with you. Click Apply or email matthew.lannen@infosecpeople.co.uk for more information. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Utilities, Information Services, and Telecommunications

About Ekco🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We DoOn It: We take ownership, follow through, and get things done.All In : We collaborate, support each other, and commit fully to shared goals.Connected: We build trusted relationships with colleagues, clients, and partners.Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.🏠If these values resonate with you, you’ll feel right at home here.About The RoleWe are looking for an experienced Technical Writer to author and maintain IT Standard Operating Procedures and related controlled documents in a GxP-regulated pharmaceutical environment. You will work with IT Operations, Infrastructure, Security, Application Support, Computer System Validation and Quality Assurance to document how GxP computerised systems and the IT services behind them are run, controlled and kept in a validated state. Your procedures will need to be usable by engineers day to day and still hold up under regulatory inspection.Key ResponsibilitiesAuthor, review and update IT SOPs, work instructions, qualification documentation and templates covering areas such as:IT change management and release managementIncident, problem and service request managementBackup, restore and archivingBusiness continuity and disaster recoveryPatch and vulnerability managementConfiguration managementAudit trail reviewIT supplier and cloud service provider managementMake sure IT procedures meet regulatory expectations, especially 21 CFR Part 11, EU GMP Annex 11, the MHRA GxP Data Integrity Guidance and GAMP 5 (Second Edition).Document the controls that keep GxP systems in a validated state across their lifecycle, from commissioning through periodic review to decommissioning and data migration.Apply ALCOA+ data integrity principles to procedures for electronic records, electronic signatures, audit trails and system administration.Align IT SOPs with ITIL-based service management practices and the organisation's ITSM tooling (e.g. ServiceNow).Work with Information Security to document security controls consistent with frameworks such as ISO 27001, NIST CSF or Cyber Essentials.Manage documents through their full lifecycle in the EDMS: drafting, review routing, approval, effective dating, periodic review and retirement.Harmonise legacy IT documentation by consolidating overlapping procedures, separating GxP from non-GxP scope, and applying a consistent structure and style.Support regulatory inspections, internal audits and supplier audits by preparing IT document packs and responding to documentation queries.Work with Training so that IT staff are trained on new and revised SOPs, with records kept.Essential Skills And ExperienceAt least 3 years' experience writing controlled documentation in the pharmaceutical, biotech or medical device industry, with at least part of that focused on IT or computerised systems.Proven experience writing IT SOPs or IT quality procedures in a GxP environment.Solid working knowledge of 21 CFR Part 11, EU Annex 11, GAMP 5 and data integrity expectations for computerised systems.Good understanding of IT service management processes; ITIL Foundation or equivalent experience is expected.Enough technical literacy to discuss infrastructure, cloud (IaaS/PaaS/SaaS), identity and access management, and backup architectures with engineers, and to document them accurately.Experience with IT change control, CAPA and deviation processes.Hands-on use of an EDMS such as Veeva Vault QualityDocs, MasterControl or OpenText Documentum, and an ITSM tool such as ServiceNow.Excellent written English, with the ability to turn technical detail into clear, unambiguous steps.Confidence in challenging subject matter experts when procedures don't match actual practice.DesirableDegree in computer science, information systems, life sciences or a related discipline.CSV or Computer Software Assurance (CSA) experience, including validation plans, URS, risk assessments and periodic review reports.Familiarity with ICH Q9 (Quality Risk Management) and ICH Q10 (Pharmaceutical Quality System).Experience documenting cloud and SaaS controls, including supplier qualification and shared responsibility models for GxP systems.Experience supporting MHRA, FDA or EMA inspections involving computerised systems.ITIL 4 certification, ISO 27001 awareness, or a technical writing qualification (ISTC/STC).Process mapping skills in Visio, Lucidchart or BPMN.Personal attributesYou are comfortable in two worlds: talking backups and access provisioning with infrastructure engineers, and data integrity and validated state with QA. You are methodical and pragmatic. You care that an IT SOP reflects what really happens at 2am during an incident, not just what looks good in an audit.Why Ekco🏅 Company of the year 2026 Tech Excellence Awards⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations🌈 A culture rooted in diversity, equality, inclusion & belonging🎉 A commitment to internal mobility and career progression✨ Flexible, family-friendly working at the heart of our culture🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk. Show more Show less Seniority level Not Applicable Employment type Other Industries IT Services and IT Consulting

Important Notice for Applicants:At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.Why Bixal?Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.Our values: People-First: Emphasizing the importance of people in all aspects of work. Collaboration and Transparency: Valuing teamwork and open communication. Growth Mindset: Encouraging innovation and continuous improvement. Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role:Bixal is seeking a Knowledge Management Specialist, Service Delivery to build and run the knowledge layer behind a large-scale federal support program serving a diverse community of users.In your first 90 days, you will stand up the program’s Tier 0 self-service knowledge base for both external users and internal staff. From there, you will manage the article lifecycle that keeps the knowledge base accurate, useful, and trustworthy, while developing the operating documentation that supports Tier 1 through Tier 3 help desk operations. This role suits someone who sees a knowledge base as a product with users, not simply a repository of documents.Hundreds of thousands of people rely on the program’s digital services and resources each year. When someone gets stuck, the difference between answering their own question in thirty seconds and waiting for support often comes down to the quality of the knowledge layer behind the help desk.This project supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. The work is paired with the IT, cybersecurity, and data operations needed to keep that digital presence secure, reliable, and available around the clock. The program's mission is to ensure the intended audience receives timely, accurate, and accessible information about the programs, services, and policies that affect them with content and platforms built to scale, adapt to changing needs, and hold up to federal compliance and security standards.This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.Compensation:The salary range for this role is $77,000 – $87,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.Responsibilities:Knowledge Base & Content Governance Build and maintain the Tier 0 self-service knowledge base. Run the full lifecycle of knowledge articles. Implement taxonomy, tagging, metadata, and content governance. Maintain the boundary between public and internal content. Help Desk & Operational Knowledge Write and maintain Tier 1–3 help desk SOPs, account setup/maintenance SOPs, and outage-notification processes. Partner with Tier 1–3 support staff, engineering, and cybersecurity to capture and document knowledge. Keep support guidance consistent across phone, email, chat, and social media. Measurement & User Experience Analyze query volume, resolution rates, and support trends to identify knowledge gaps. Contribute to customer journey mapping and target content to common friction points. Enablement & Knowledge Adoption Produce interactive video tutorials and job aids. Train help desk and program staff to submit, review, and use knowledge content. Other relevant duties as qualified/trained to perform Qualifications: Active Secret clearance. An interim Secret is acceptable to start. Bachelor's degree, or equivalent professional experience. At least 4 years in knowledge management, technical writing, documentation development, or content operations. Hands-on experience with an enterprise knowledge base, documentation platform, or content management system. Experience supporting a service desk or IT operations environment, with a working understanding of tiered support models and familiarity with ITIL practices for knowledge management, incident, problem and change. Direct responsibility for the taxonomy, metadata and content governance of a knowledge base or documentation library — structured authoring and standards, not writing alone. Demonstrated ability to draw knowledge out of subject-matter experts, interviewing technical staff and turning what they know into documentation someone else can follow. Demonstrated ability to translate complex technical material into clear, plain-language content that a non-technical reader can act on. Nice to Have Skills and Experience: ITIL v4 Foundation certification, or willingness to obtain it within 90 days of start. Experience supporting a federal or DoD program. Familiarity with service portals and workflow automation — ServiceNow or a comparable ITSM platform. Experience writing for a military, veteran, or military family audience. Working knowledge of Section 508 and WCAG requirements as they apply to published support content. A habit of measuring knowledge content by whether it actually deflected the ticket, not by page views. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.Originally posted on Himalayas

Important Notice for Applicants:At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.Why Bixal?Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.Our values: People-First: Emphasizing the importance of people in all aspects of work. Collaboration and Transparency: Valuing teamwork and open communication. Growth Mindset: Encouraging innovation and continuous improvement. Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role:Bixal is seeking a Knowledge Management Specialist, Digital Support Operations to help keep a large public-facing federal digital program running smoothly and well documented. You will provide Tier 2 support across a portfolio of websites and applications, manage the queue where program questions and issues arrive, document the business processes the support operation runs on, and establish the process for communicating with users when a service is disrupted. It suits someone who would rather fix the process that generated fifty tickets than close them one at a time.The program supports a large and diverse community through a broad portfolio of public websites, applications, and learning platforms. When a program question comes in, an interface breaks, or a service goes down, the quality of the response depends on the processes, documentation, and knowledge behind the support operation.This project supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. The work is paired with the IT, cybersecurity, and data operations needed to keep that digital presence secure, reliable, and available around the clock. The program's mission is to ensure the intended audience receives timely, accurate, and accessible information about the programs, services, and policies that affect them with content and platforms built to scale, adapt to changing needs, and hold up to federal compliance and security standards.This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.Compensation:The salary range for this role is $77,000 – $87,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.Responsibilities:Support & Service Operations Provide Tier 2 support for online resources, website/interface issues, and program questions. Manage the user request and inquiry queue, including acknowledgment, routing, tracking, and closure. Monitor key digital pages, tools, and functions daily and escalate issues. Maintain the service outage and interruption notification process and keep support content aligned with active incidents. Process & Knowledge Management Develop and document standardized business processes for staff portals, help desk operations, and user messaging workflows. Run and maintain the link-vetting program, including reviews, SOPs, approvals, reporting, and replacement recommendations. Train staff to submit, use, and maintain knowledge and content. Content Quality, Findability & Publishing Perform technical editing and proofreading against program standards, AP style, and federal plain-language requirements. Coordinate with information architecture and search specialists on metadata, categorization, retrieval, reuse, tracking, and routing. Contribute to digital publishing operations, including the editorial calendar, recurring publications/newsletters, subscriptions, and audits. Partner with search specialists on staff education around search, findability, and content standards. Measurement & Continuous Improvement Build and maintain the Tier 2 customer support satisfaction dashboard. Analyze recurring issues, trends, and topics. Translate support data into process improvements and self-service content. Other relevant duties as qualified/trained to perform Qualifications: Active Secret clearance. An interim Secret is acceptable to start. Bachelor's degree, or equivalent professional experience. At least 4 years in knowledge management, technical writing, documentation development, content operations, or customer support operations. Hands-on experience with an enterprise knowledge base, documentation platform, or content management system. Experience providing tiered customer or program support, working to defined acknowledgment and routing timeframes with a ticketing or case management system, and familiarity with ITIL practices for knowledge management, incident, problem and change. Experience documenting business processes and standard operating procedures used by an operational team. Experience with incident or service-disruption communications — the processes, severity definitions and notice templates that govern how users are told something is broken. Demonstrated ability to draw knowledge out of subject-matter experts, interviewing program and technical staff and turning what they know into documentation someone else can follow. Demonstrated ability to translate complex technical or policy material into clear, plain-language content that a non-specialist can act on. Nice to Have Skills and Experience: ITIL v4 Foundation certification, or willingness to obtain it within 90 days of start. Experience supporting a federal or DoD program, particularly in outreach, communications, or public-facing digital services. Strong editing skills — you can take someone else's draft and make it correct, clear and consistent with a style guide, whether AP or a house guide. Experience turning support or content performance data into reporting that actually changed a process. Experience with enterprise email or subscription publishing platforms. Experience developing training materials and delivering workshops to staff audiences. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.Originally posted on Himalayas

Category: IT Services Location: For an international organization in New York, we are urgently looking for a Technical Writer/ Quality Assurance Specialist. Ideally, the applicant should have experience in test automation using Selenium, Api testing, GitLab, Continuous Integration CI, Continuous Delivery/Deployment CD services and other technologies. Candidates need to be able to work +6 hours per day in the normal office hours of New York, US. Example 9AM NY time equals 7:30PM. Tasks and responsibilities: Work with technical lead, business analyst and developers to document the end-to-end traceability of each business requirement in SharePoint that will help to track full history of each software feature developed and accurately assess the impact of changes. Produce and maintain the highest quality documentation; Use-case documents,functional specifications, UI design/wireframe, integration guides, API developer guides,user guides/instructions and tutorials. Ensure that existing guidelines on document branding and accessibility in the UN are followed. Work within an agile team to ensure the quality of complex MEAN applications Develop, modify, and execute functional test scripts and analyze bugs for systems in development Work closely with technical leads, business analysts and developers to recognize the potential for any operational issues, assess risks, and resolve issues proactively Quality Assurance: All tasks will be assigned in a Kanban type process by the Technical Lead, with progress being tracked in daily team meetings (morning hours EST time zone) Tasks will be considered completed after sign-off by business owner or Technical Lead Profile: ​ 2+ years of hands-on experience with technical writing with a proven track record of creating written documentation, requirement documents, use-case diagrams, function specifications and user guides/training materials. 3+ years of experience in Quality Assurance for complex web application platforms Experience designing, developing, managing and executing test cases, preferably using QA management tools Proven experience with test automation using Selenium and the ability to write script and perform API testing Experience with GitLab and CI/CD pipelines English language proficiency (oral and written) Qualifications: Bachelor degree, Master degree is a plus Interested: Please send your resume to DetailsOriginally posted on Himalayas