SaaS Product & Help Documentation Jobs

Direct message the job poster from Alphayotta Anita Das Anita Das Assistant Manager - Talent Acquisition - UK,EU, APAC and INDIA We are looking at Technical Writer Professionals with German Language Proficiency Please Note: Required Language proficiency: C1 German - MandateJob Location: Remote / GermanyJob type:12Months- Fixed Term ContractTechnical Writer / Runbook SpecialistTechnical runbooks, SOPs, Confluence knowledge base, Docs-as-Code pipelines.● Security Clearance Required: Vetting Level: Public Sector Clearance + NdK (Nachweis derKundigkeit)● Domain Cluster: Enablement & Technical Documentation● Target Seniority / Skill Level: SeniorPosition OverviewThe Technical Writer / Runbook Specialist authors, structures, and maintains technicaldocumentation, standard operating procedures (SOPs), and operational runbooks for cloudplatform teams.Key Responsibilities● Runbook & SOP Creation: Author detailed operational runbooks, SOPs, andarchitecture decision logs.● Enablement Material: Create technical documentation, FAQs, and knowledge basearticles for operational personnel.● Docs-as-Code Pipeline: Implement Docs-as-Code workflows using Git, Markdown,AsciiDoc, and MkDocs within CI/CD pipelines.● Diagramming & Formatting: Produce technical architecture diagrams (Draw.io,Mermaid).Technical Qualifications & Skills● Must Have:○ 3+ years in technical writing for complex software or cloud infrastructure projects.○ Mastery of documentation publishing tools (Confluence, AsciiDoc, Markdown, MkDocs).○ Conceptual understanding of Kubernetes and cloud-native technology.○ Experience with Docs-as-Code methods and Git workflows.○ Proficiency in technical diagramming tools (Draw.io, Mermaid).Interested candidates can please share their CVs / Queries to anita.gokul@alphayotta.com Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Marketing, Public Relations, and Writing/Editing Industries Information Technology & Services

Planisware est un leader dans le domaine des plateformes SaaS (Software-as-a-Service) B2B (business-to-business) basées sur l'IA pour le secteur en forte croissance de la Project Economy (« l’Economie de Projet »). La mission de Planisware est de fournir des solutions pour aider les organisations à transformer la façon dont elles conçoivent, planifient et délivrent leurs projets, portefeuilles de projets, programmes et produits.Avec près de 850 collaborateurs répartis dans 20 bureaux, Planisware opère à grande échelle en servant environ 650 clients dans de nombreux secteurs et de métiers dans plus de 35 pays à travers le monde. Planisware compte parmi ses clients des entreprises internationales de premier plan, des sociétés de taille intermédiaire et des entités du secteur public.Dans le cadre de notre développement, nous recherchons un.e Ingénieur Pédagogique (F/H/X), en CDI.Le poste est à pourvoir dès que possible et est basé à Châtillon (92).Vous aurez pour mission de définir et déployer une expérience d’apprentissage ludique et efficace afin que les solutions Planisware soit adoptées rapidement et facilement par tous les types d’utilisateurs, et les faire adhérer à l’outil sur le long terme.Vos formations interactives et personnalisées aideront nos clients à prendre en main le nouvel outil et les process qui les accompagnent. Elles sont une étape essentielle à l’adoption par les utilisateurs (« user adoption »).Vos principales missions :Créer et diffuser les supports de formation à destination des clients internes et externes (en Anglais et en Français) ;Conduire des ateliers pour collecter, analyser et structurer les contenus de formations ;Travailler avec nos équipes de développement pour comprendre les besoins techniques (nouvelles fonctionnalités) et former vos apprenants (interne, release note, journées utilisateurs) ;Travailler avec nos équipes de consulting pour former vos apprenants sur les besoins/process clients et leur adéquation avec les outils Planisware ;Proposer une progression adaptée (objectifs pédagogiques, activités, séquençages) et savoir rendre accessible des contenus complexes ; Concevoir, scénariser et rédiger les matrices et maquettes de contenus pédagogiques avec l’aide de l’équipe formation et des experts (développeurs, consultants) ;Créer des modèles pour faciliter et industrialiser la production de contenus ;Produire des contenus de formation sur différentes supports (en utilisant les outils tels que : Articulate StoryLine, Rise, Camtasia et Synthesia) ;Intégrer les modules de formations produits sur la plateforme LMS Docebo/RiseUp.Profil recherché :Diplômé(e) d’un Bac +5 ou équivalent ;Première expérience en ingénierie pédagogique pour des formations (présentiel, distance) ;Très bonne maitrise des outils : StoryLine, Rise, Camtasia et Synthesia ;Bonne maitrise de l’anglais et du français ;Esprit de synthèse et clarté ;Autonomie et force de proposition.Ce que nous offrons :Une période d’accompagnement à nos process ;Un package de rémunération attractif ;Un dispositif d’épargne salariale (PEE, PERECO) ;Diversité, inclusion et ouverture d’esprit ;Une ambiance de travail agréable et dynamique et des évènements d’entreprise ;Etc.Planisware s’engage pour l’inclusion : toutes nos offres sont ouvertes aux personnes en situation de handicap. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development

We are Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.500 Kaizeners, from 40 nationalities spreading across 3 continents. Our oneteam is proud to be among the Best Workplaces in Europe and ce…

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for over a million clients globally.Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.Why this role mattersThe Knowledge Management Specialist is responsible for creating, maintaining, and managing knowledge bases across the organization. This merged role combines content writing expertise with knowledge management skills to ensure the delivery of high-quality, accessible information to both internal teams and external customers.What you'll actually doFacilitate effective knowledge transfer to ensure employees, clients, and partners have access to accurate and up-to-date information about products and services;Enhance and adapt content for use across various AI-driven tools, such as AI Assistant, Co-Pilot, Danswer Bot, Dynamic Help Center, and future AI solutions.Responsible for escalated knowledge management tasks by ensuring all queries and information are responded to and updated, and knowledge is conveyed to relevant departments within agreed time ranges.Administer and coordinate UAT activities by collaborating with product teams to ensure feature requirements are met, while documenting and communicating testing results and feedback.Manage internal and external knowledge bases (Zendesk and Confluence) by creating, updating, and auditing content to ensure accuracy, consistency, and high user engagementManage control groups by facilitating feedback sessions, analyzing insights to identify improvement opportunities, and implementing recommendations based on findings.Liaise and collaborate with cross-functional stakeholders to ensure information is up to date, aligned, and accurately reflected in the knowledge base.Manage respective knowledge related channels by monitoring and responding to knowledge requests, providing timely and accurate information, and identifying recurring queries to develop new knowledge base content.Liaise with Visual Specialists to assign visual tasks based on the evaluation and scope of upcoming product changes.Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.Support the design and implementation of efficient KM processes that promote continuous improvement and engagement.Independently lead or take initiative on assigned projects and initiatives focused on enhancing knowledge sharing and transfer.Who We’re Looking ForExcellent command of English, with advanced writing proficiencyCopywriting experience in a similar field Bachelor's or master's degree in computer science/ information science/business / economics/finance / instructional design would be an advantageExcellent communication skills and good presentation skillsMust be independent, self-motivated, show initiative and a strong sense of ownership /responsibilitySupportive of company-wide goals and objectives, deliver department /team results and key objectivesAbility to research, organize, plan, multitask and exercise time managementHigh level of attention to detailStakeholder engagement skills: listening, negotiation, consulting, advocacyFast learner with good analytical skillsAbility to deal with high load of information and with ambiguityAbility to simplify complex concepts with clarity in writingGood creative thinking skills and ability to address issues proactivelyResearch, planning, organising, time management and high level of administrative skillsProblem-solving skills and ability to adapt fast to changeHighly motivated and able to work under pressureAbility to take initiative and work independentlyExperience in forex or financial services would be an added advantage.Experience with Atlassian products would be an advantage (Confluence, Jira)Experience in information management (codification, content management, information processes, taxonomies)Experience in managing knowledge bases (information architecture)What We Offer Along The WayCompetitive salary and annual performance bonusFull relocation support for you and your family — flights, housing, visas, and legal assistance includedTop-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mindUnlimited learning opportunities: external courses, English lessons, career and leadership developmentEducation allowance covering school and kindergarten fees21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leaveEmployee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones“Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the barEmployee share scheme — grow with usAt Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.Meal and transport allowanceFree gym membership and monthly wellness allowance for your sport or fitness of choiceHoliday flight and accommodation coverage after 1 year of serviceWhat Your Journey Looks LikeIntro call with Recruiter (60 minutes)English Test Test TaskBehavioural interview with the team (60 minutes)Curious about what working at Exness really looks like? Follow us on Instagram and LinkedIn.We share the real Exness experience - our people, ideas, moments, and everything in between.Sounds like you? Apply.Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Show more Show less Seniority level Entry level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Financial Services

Location: Markham, OntarioJob DescriptionPosition: Communications Operations & Content Design SpecialistType: Full-Time | PermanentLocation: Markham, ONReports to: Senior Manager, Corporate CommunicationsAbout UsPet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.Job SummaryThe Communications Operations & Content Design Specialist supports the quality, clarity, and consistency of Head Office-to-field communications through communication review, content organization, and communications platform administration. Working closely with cross-functional partners, Information Technology, vendors, and the Communications team, this role helps ensure store-facing communications are accurate, easy to understand, and aligned with established communication standards.Through content review, communication standards, platform administration, and process improvements, the Specialist helps ensure information is delivered effectively across dashboards, communications platforms, and digital content experiences. The role assists content owners by identifying opportunities to improve clarity, completeness, and usability while helping prepare communications for successful field execution.Combining strong communication skills and technical skills with operational expertise, the Specialist supports the effectiveness of communication processes, tools, and user experiences to facilitate effective information sharing across the organization.Essential Details And ResponsibilitiesCommunication Development & Content DesignSupport the development of engaging, user-friendly communication materials for internal audiences.Design and maintain dashboard, landing page, and web-style content experiences that improve information organization, accessibility, and usability for field users.Review, edit, and enhance store-facing communications to ensure content is clear, accurate, actionable, and aligned with communication standards.Apply content design and user experience principles to improve readability, navigation, information hierarchy, and task execution.Partner with content owners to identify gaps, inconsistencies, unclear direction, or missing information and provide recommendations to strengthen communications before deployment.Provide guidance on communication best practices, store usability, audience considerations, and message effectiveness.Support communication intake, prioritization, scheduling, workflow coordination, and publishing readiness.Communications Platform AdministrationSupport content structure, navigation, and page design within communications platforms to enhance the user experience and improve information discoverability.Support day-to-day administration of communications platforms, including user access, audience structures, system settings, and data accuracy.Support platform testing, enhancements, issue resolution, documentation maintenance, and vendor coordination.Maintain administrative procedures, business rules, platform standards, and governance documentation.Develop and maintain user guides, job aids, reference materials, and process documentation.Provide first-level user support, onboarding, training, and platform guidance.Reporting, Analytics & Survey AdministrationCompile recurring reports, dashboards, communication activity summaries, and survey results, as needed to support business decision-making.Support communication workflow management and operational processes to ensure timely and effective information delivery.Continuous ImprovementIdentify opportunities to improve communication processes, platform usability, data accuracy, and user experience.Assist with change readiness activities related to new tools, workflows, or platform updates.Contribute to the ongoing evolution of communication practices, templates, standards, and governance processes.Experience, Education, CertificationsPost-secondary education in Communications, Business Administration, Information Systems, Digital Content Management, Technology, or a related discipline preferred.2-4 years of experience in communications, communications operations, content management, business systems administration, digital platform administration, or a related specialist-level role preferred.Experience supporting intranet, communications, content management, or employee-facing digital platforms considered an asset.Experience in a retail or franchise environment considered an asset.Proficiency in Microsoft Office 365, including Excel, Word, Outlook, PowerPoint, OneDrive, and CoPilot.Strong organizational skills with the ability to manage multiple priorities and recurring deadlines.Strong attention to detail and ability to maintain accuracy across systems, reports, and communication workflows.CompensationThe targeted salary range for this position is $57,000 - $62,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.Ready to join the team? We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.Why work for us?AboutAt Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:Hybrid, Flexible Work OptionsComprehensive health and dental benefitsEmployee Share Purchase Plan with company matchingLearning and Development support tailored to youAn inclusive, collaborative culture where your voice mattersFun company events that keep us connectedPreferred rates for car rentals, hotels, phone plans and gym discountsGenerous employee discounts on our productsPet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Retail

As a Sr. Technical Writer II, you will translate complex technical concepts into clear, concise written and visual content. You will develop and maintain system documentation, SOPs, user guides, technical diagrams, workflows, roadmaps, and intranet to support engineers, analysts, and project managers. You will also produce high-quality communications for senior government stakeholders, ensuring all deliverables align with program objectives, client expectations, and security classification requirementsWe know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!What you’ll do:Translate complex technical concepts into clear, concise written content and visual materialsDevelop and maintain system documentation, technical diagrams, SOPs, and user guidesCreate and update technical roadmaps, workflows, and other visual artifacts to support planning and communicationCollaborate with engineers, analysts, and project managers to gather and refine technical requirementsProduce communication materials for senior government stakeholders, both technical and non-technicalEnsure all documentation aligns with project goals, client expectations, and security classification requirementsSupport the development of briefing materials and reports used in recurring client engagementsWork independently to manage documentation tasks and deliverables under tight deadlinesWhat you’ll need to succeed:Active TS/SCI with CI Poly security clearance7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $80,000 - $117,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Graham Technologies is seeking a Technical Writer to support stakeholder engagement and project delivery by providing expert copywriting, copy-editing, formatting, and document quality support for digital and print materials. This role will work across the team to translate technical, functional, and programmatic information into clear, concise, audience-appropriate content.Location: WFH with the ability to travel to the DC area for occasional meetingsKey Responsibilities Draft, edit, format, and publish technical, programmatic, training, and stakeholder-facing documentation for digital and print media Provide copywriting, copy-editing, proofreading, formatting, and document quality assurance across project deliverables and communications products Translate complex technical, functional, and programmatic information into clear content for executives, business stakeholders, end users, and delivery teams Develop and maintain user guides, process documents, presentations, communications materials, job aids, reports, and meeting artifacts Create or support diagrams, flowcharts, technical drawings, visual layouts, and presentation materials Support stakeholder engagement, training, user adoption, change management, and product communications activities as needed Maintain consistency, grammar, formatting standards, and document version control across deliverablesExperienceRequired Skills:7+ years of technical writing experienceEducationBS, BA, or equivalentClearanceAbility to meet minimum Public Trust, Tier 2 requirementsTools / SkillsAdvanced proficiency in Microsoft Word, Excel, and PowerPointExperience using Confluence and Teams/SharePointFluency in creating diagrams, flowcharts, and related technical drawingsStrong attention to detail, grammar, consistency, formatting standards, and document version controlDesired SkillsExperience supporting Federal Government programs and preparing deliverables in accordance with government quality and formatting expectationsExperience developing materials supporting stakeholder engagement, training, user adoption, change management, or product communicationsCompensationAt Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.Here are just a few highlights of what we offer:Four Weeks of Accrued PTO in the First YearEleven Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and TrainingWhy Graham Technologies?Our Core Values Define Who We AreValue our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity MattersFounded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Direct message the job poster from Massachusetts Department of Public Health Cecilia Carr Cecilia Carr Recruitment and Retention Manager - Commonwealth of Massachusetts The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardizing processes, and enhancing tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub.This a contracted position and our selected candidate will support the DPH Technology Operations team. It requires attention to detail, SharePoint development experience, and a customer service focus. The position may include other Microsoft support responsibilities as needed.Duties and Responsibilities (these duties are a general summary and not all inclusive):Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.Develop user guides, quick reference materials, FAQs, checklists, and training content.Assist with document conversion, migration, formatting, cleanup, and organization.Support accessibility readiness through checklists, training materials, and basic review workflows.Create and maintain project spaces, document libraries, templates, and resource repositories.Support staff education on file organization, collaboration tools, and accessibility practices.Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.Publish and share project management resources through appropriate collaboration platforms.Preferred Qualifications:Ability to interpret and explain technical language to non-technical audiences.Experience in the development of SharePoint pages, and SharePoint Intranet administration.Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.Skilled in following written and oral instructions in a precise understandable manner.Ability to adjust to varying or changing situations to meet emergency or changing program requirements.Established high standards for accuracy and attention to detail.Experience in managing content migration from a server to the cloud.Experience using MS Power Automate for workflow automation.Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.Contract Period of Service:Hire – 11-30-2027 - Contracts are renewable, subject to the Department approval, performance and allocation of funds.Additional Contract Information:Benefits are unavailable with the exception of sick leave accruals.Contracts are renewable, subject to the Department approval, performance, and allocation of funds.All employees will be paid on a biweekly basis and must have direct deposit.Agency Mission:The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including inequities in chronic and infectious disease, substance abuse, violence, and preventable hospitalizations.DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.Learn more about our important work: https://www.mass.gov/orgs/department-of-public-healthPre-Offer Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.ADA Reasonable Accommodation:If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA RequestsFor questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.Minimum Entrance Requirements: None.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Public Health

DescriptionAs Amazon One Medical continues to grow and enhance the primary care experience, we are looking for dedicated and skilled leaders to oversee the people, processes, and technology that set us apart. As a Knowledge Management Specialist, you will play a key role in ensuring Amazon One Medical delivers high-quality care, seamless access, and patient-centered experiences at an affordable cost.Your primary responsibility will be to support Amazon One Medical's mission by developing, maintaining, and optimizing knowledge resources, process documentation, and content that enable high-quality care and service. You will create and maintain knowledge databases, establish process standards, and help ensure consistent, high-quality member interactions through CI-CARE, a framework that defines the key elements of effective communication with patients and team members. You will partner with cross-functional stakeholders to identify knowledge gaps, improve content accuracy, drive process improvements, and foster a culture of knowledge sharing through clear documentation and scalable resources.The ideal candidate is a strong and innovative problem solver who is detail-oriented and driven to create scalable, efficient processes. They are a self-starter with excellent written communication skills, a continuous improvement mindset, and a passion for creating clear, accurate, and user-friendly content. They thrive in a fast-paced environment, collaborate effectively across teams, and are committed to delivering an exceptional experience for both patients and team members.If you are looking for your next opportunity with an emphasis on knowledge management, content strategy, continuous improvement, and operational excellence at an organization transforming healthcare, we would love to connect with you.This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.Key job responsibilities Support the development, maintenance, and optimization of operational processes, standard work procedures, process flows, and knowledge resources to improve consistency, efficiency, and quality across Centralized Support operations. Own the creation, organization, and continuous improvement of knowledge management content, including knowledge base articles, process documentation, and operational resources that enable team members to deliver high-quality patient and colleague experiences. Partner with cross-functional stakeholders and subject matter experts to identify knowledge gaps, improve content accuracy, and ensure resources are scalable, accessible, and aligned with evolving business needs. Support the design and refinement of training and onboarding materials by ensuring learning resources, documentation, and knowledge assets are accurate, clear, and easy for team members to use. Serve as a process and knowledge management subject matter expert for Centralized Support Specialists, identifying workflow challenges, escalating process gaps, and supporting continuous improvement initiatives. Create and maintain eGain knowledge content for diverse audiences while monitoring content effectiveness, adoption, and key operational metrics such as KPIs and training compliance.A day in the lifeIn this role, you'll focus on building and optimizing knowledge databases and process documentation that support our care delivery teams. You'll work with our CI-CARE framework, a communication approach that defines how we interact effectively with patients and colleagues, to ensure clear, accurate guidance is available when needed. Throughout your day, you might collaborate with clinical teams to identify knowledge gaps, partner with operations to streamline documentation, or refine existing content based on feedback from those using it. You'll also engage with cross-functional stakeholders to understand their needs and translate those insights into user-friendly resources that drive consistency across our organization.About The TeamWe're a growing team dedicated to supporting Amazon One Medical's mission of delivering high-quality, accessible primary care. Our work centers on creating the systems and resources that enable our care teams to provide exceptional experiences for every patient. We believe that clear documentation, thoughtful processes, and shared knowledge are foundational to operational excellence and patient satisfaction. As a member of our team, you'll contribute to building scalable solutions that support both our clinical and administrative staff, helping us continuously improve how we serve our patients and communities.Basic Qualifications Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) At least 2 years of experience in content management and development OR 1 year of experience in a patient-centered role within a multi-state primary healthcare company. Proven experience creating, managing, and improving content, communications, and learning resources that support customer or patient-facing teams. Strong written and verbal communication skills, with the ability to effectively present information and collaborate with cross-functional stakeholders. Experience developing process workflows, standard operating procedures (SOPs), performance tracking mechanisms, and feedback loops to drive continuous improvement.Preferred Qualifications Proven ability to create a strong, collaborative environment that supports knowledge sharing and ensures an engaging experience for team members. Experience with MAX Agent, Nice-InContact, G Suite, Electronic Health Record (EHR) systems, and knowledge management platforms. Previous experience in healthcare, especially within patient-centered environments and partnering with clinical teams. Contact center experience with an understanding of customer-facing operations, support workflows, and the knowledge needs of frontline teams. Strong analytical and organizational skills with the ability to prioritize multiple tasks, manage complex information, and identify opportunities for process improvement. Familiarity with knowledge management frameworks, content governance practices, and systems used to create, maintain, and optimize knowledge resources.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.USA, AZ, Tempe - 15.00 - 26.00 USD hourlyCompany - 1Life Healthcare, Inc.Job ID: A10475482 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Industries Software Development

Location: Austin (Domain), TX (In-office 4x per week)Company: Kizen: www.kizen.comSenior Technical Writer, Insurance or Financial About UsKizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!About the RoleKizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.Key ResponsibilitiesApply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.Write, edit, and maintain developer-facing documentation including:API documentationIntegration guidesPlugin documentationDeveloper tutorials & walkthroughsTechnical workflows & conceptsRelease notesRead, interpret, and validate OpenAPI specifications (.yaml / .json).Partner with engineering teams to document new software features, API endpoints, data models, and error handling.Own documentation quality, clarity, accuracy, and usability.Contribute to documentation architecture, organization, and navigation to support a strong developer experience.Operate within a Docs-as-Code environment using Git-based workflows.Interview subject matter experts and independently gather technical details.Manage documentation projects from intake through publication.Continuously improve documentation based on product changes and developer needs.RequirementsPreferred Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.Required QualificationsAt least 5 years of technical writing experience focused on software or technical platforms.Bachelor's degree in Communication, English, Journalism, or Computer ScienceProven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industryExperience writing API and developer documentation for SaaS, platform, or enterprise software products.Strong understanding of the OpenAPI Specification.Ability to read and validate .yaml and .json specification files.Proficiency with Docs-as-Code workflows.Hands-on experience with GitHub/GitLab or Gitbooks.Advanced working knowledge of Markdown.Demonstrated understanding of developer experience (DX) principles.Strong information architecture skills with the ability to structure complex documentation.Experience working within Agile product teams.Excellent SME interviewing and cross-functional collaboration skills.Strong project management abilities with a track record of delivering documentation on schedule.Portfolio required — applications without work samples will not be considered.Preferred QualificationsExperience documenting HealthTech or FinTech SaaS products in a regulated industryFamiliarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.Familiarity with documentation platforms beyond GitBook.UX/UI Writing experience.Background working in high-growth SaaSWork Location RequirementThis role is based in Austin, Texas and follows a hybrid schedule of four days in office and one remote. Candidates must reside in the Austin area. We are not hiring for this position outside of this market.We're looking for a person who:Has enough insurance or regulated-industry fluency to ask the right questions when documenting complex workflows like agent contracting or commissions hierarchies.Thrives in fast-paced environments and doesn't shy away from a challengeLoves using data to question the norm and drive smarter decisionsHas an entrepreneurial spirit and wants to help build something game-changingGenuinely enjoys helping others succeed — and has the tech chops to back it upIs excited about AI, automation, and being on the frontlines of tech innovationWhy Join Kizen?We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.What We OfferCareer Growth OpportunitiesEngaging Work CultureTop-Tier CompensationEquity PackageHealthcare CoverageProfessional Development StipendsPTO Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.The base salary range for this position is $125,000-$145,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!OTE - $143,000k- $166,000kCompensation Range$125,000—$166,000 USD Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Fast Math does not rely on repetition through endless worksheets to make students faster. Your role is to pinpoint the precise barriers preventing students from achieving math fluency, then leverage AI to reconstruct the learning experience so that accurate calculation becomes second nature.2 Hour Learning enables students to master core academics in far less time than a traditional school day. You will concentrate on our Fast Math program, analyzing student performance data, platform metrics, assessment outcomes, and student work to uncover what is obstructing fluency and fact mastery. The issue could be inadequate sequencing, an incorrect practice pattern, a missing scaffold, insufficient feedback, or an intervention that does not address the root misconception.This role involves direct, hands-on work. You will apply LLMs, AI-assisted content generation, no-code workflows, and agentic AI tools to refine practice sequences, explanations, assessments, scaffolds, and interventions. Success is defined by students transitioning from effortful calculation to fast, accurate, and automatic performance. If you are ready to use AI daily to produce measurable improvements in mathematical fluency, apply now.What You Will Be DoingIdentify recurring gaps in math fluency, fact mastery, speed, and accuracy by analyzing performance data, assessments, platform metrics, and student work.Determine what is blocking automaticity, whether it is weak sequencing, missing scaffolds, ineffective practice, inadequate feedback, flawed assessments, or unsuccessful interventions.Apply LLMs, no-code workflows, and agentic AI tools to redesign practice sequences, explanations, scaffolds, and interventions within Fast Math.Refine questions, answer explanations, distractors, rubrics, and assessments to surface misconceptions and measure mastery with precision.Review AI-generated or AI-modified materials to ensure mathematical accuracy, appropriate grade level, clarity, rigor, and alignment with Alpha's learning science standards.What You Won’t Be DoingCreating repetitive drill exercises without verifiable evidence that they enhance fluency or automaticity.Developing one-off lesson plans that appear polished but fail to shift mastery data.Halting at analysis. You will locate the learning gap, reconstruct the material, and assess whether the revision succeeded.Overseeing a traditional curriculum program, performing administrative tasks, or managing a protracted review cycle.Developing education software products. Your focus is the math learning experience, not the application codebase.Mathematics Instructional Designer Key ResponsibilitiesAccelerate K-12 math fluency through continuous improvement of Fast Math curriculum, practice, assessments, scaffolds, and interventions, driving students toward accurate and automatic calculation.Basic RequirementsBachelor's degree or higher in Mathematics, Statistics, Applied Math, Engineering, Physics, or another quantitative field.3+ years of experience in math instruction, math curriculum development, assessment development, educational content creation, or learning design, with particular emphasis on building math fluency and fact mastery and guiding students toward automaticity in four-function math.Strong K-12 math subject expertise, including accuracy, rigor, sequencing, misconceptions, fluency development, and grade-level expectations.Practical knowledge of learning science or instructional design, such as mastery learning, direct instruction, scaffolding, cognitive load, retrieval practice, or deliberate practice.Experience using AI tools to enhance educational work, such as LLMs, AI-assisted content generation, no-code workflows, coding/API-based tools, or agentic AI tools.Ability to analyze student learning data to identify fluency barriers and improve curriculum, assessments, practice, scaffolding, or interventions.Excellent written communication skills, particularly in explaining mathematical concepts with clarity and precision.Nice-to-have RequirementsDirect experience designing programs or interventions focused on arithmetic fluency, fact mastery, or automaticity.Experience with LLM APIs for content generation, data analysis, or adaptive learning work.Experience building or improving math assessments that surface misconceptions, not just procedural accuracy.Experience sharing education, math, or AI insights in an online community, such as Twitter/X, LinkedIn, or a public knowledge base.About 2 Hour LearningEducation is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter. They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.2 Hour Learning is reprogramming learning for the AI era.Here’s How They’re Fixing It.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5844-US-Houston-MathematicsIns Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Education, and Training Industries Education Administration Programs, E-Learning Providers, and Primary and Secondary Education

The Company2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.Join our award-winning team in transforming an essential industry that powers communities across the Americas. 🌱 The RoleThe Learning Design & Enablement team at SpryPoint is committed to creating innovative, engaging, and effective product training for our clients. As a Learning Designer at SpryPoint, you will be an integral part of the Learning Design & Enablement team. You will have the opportunity to create a range of training artifacts and activities that will not only show clients how to use our software, but why they love it.You will report to the Manager, Learning Design & Enablement, work closely with fellow Learning Designers and also with our product development team, our UI team, and our Service Delivery team.This position is fully remote, with the opportunity to travel throughout North America at times to SpryPoint events and to client sites. ✈️🎯 What you'll be doing:Creating exciting and effective training for our clientsContributing to successfully moving our clients through their implementation journeyReworking technical documents and other material into effective training, activities, and assessmentsAssisting with creating onboarding and training content for new internal SpryPoint team membersParticipating in team brainstorming sessions and contributing to e-learning initiatives🚀 What You Bring:2+ years of experience creating high-quality training material for software applicationsCertificate/Diploma with a specialization in instructional design for adults, curriculum development, or a related field Experience using Adobe products, Zoom, Pages, and Keynote to create a variety of training activities and artifactsStrong proficiency in Articulate Rise and Storyline, with working knowledge of LMS platforms and SCORM-based publishing workflowsA curiosity for AI-powered tools (e.g., Synthesia, NotebookLM) and a willingness to experiment, iterate, and bring fresh ideas to how we deliver learning digitallyExcellent verbal communication and advanced writing skills in EnglishDemonstrated interest in lifelong learning Experience in the utility sector, SaaS, or software implementation is preferred but not required⚡️Interview Process: We know your time is valuable, so we’ve designed a process that’s transparent, efficient, and (we hope) genuinely enjoyable.Here’s what you can expect:📞 Step 1: Recruiter Screening ConversationA relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint.👩‍💼 Step 2: 30-Minute Hiring Manager InterviewA deeper dive into your experience and fit for the role.📝 Step 3: AssignmentA learning design exercise where you’ll transform a technical document into a training activity.🎤 Step 4: Final InterviewA session with your future manager and teammate where you’ll walk through your approach and have a collaborative discussion.🚀 Step 5: References & OfferWe’ll connect with your references to validate all the great things we’ve learned about you. If all goes well, we’ll be excited to extend an offer and welcome you to the team.Throughout the process, we’ll be looking at communication, structured thinking, instructional design capability, stakeholder collaboration, and delivery mindset. Most importantly, we encourage you to bring your authentic self to every step. ✨💫 Expect More From Your Career at SpryPoint🚀 Work your way - Remote-first environment with flexible working hours across North America💰 Competitive Total Rewards - Comprehensive compensation package that grows with you💻 Complete Setup - MacBook🏥 Total Wellness - Health, dental, vision, and life insurance from day one🏝️ Recharge Time - Generous PTO and unlimited sick daysProfessional Identity VerificationTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.Equal Opportunity & InclusionSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.AccommodationsNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Not Applicable Employment type Contract Job function Education and Training Industries Software Development

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionWe're seeking a talented and strategic Senior Integrated Content Strategist to join our dynamic marketing team. In this role, you will lead the day-to-day development, management, socialization, and implementation of comprehensive content strategies that guide audiences seamlessly through the customer journey—from awareness to conversion—while aligning with priority personas, product innovations, and key campaign objectives.As the bridge between high-level campaign plans and content execution, you'll transform inputs such as audience insights, product messaging, and business goals into impactful, actionable strategies. You will play an active role in shaping these strategies by staying attuned to market trends, audience behaviors, and industry developments, while partnering with cross-functional teams to turn strategies into action.Key ResponsibilitiesDevelop comprehensive content strategies in collaboration with campaign managers, leveraging audience insights, campaign goals, and business objectives to create end-to-end, data-driven strategies Create detailed content recommendations on formats (videos, blogs, social posts, interactive tools) and distribution channels tailored to target personas Drive innovation by proactively identifying emerging content trends, channel features, and new formats to keep strategies competitive and aligned with industry advancements Collaborate cross-functionally with campaign managers, product marketers, creative directors, and digital leads to ensure consistent, connected content implementation Partner with creative leads to champion differentiated, engaging messaging and CTAs that resonate with customer needs at each funnel stage Monitor campaign performance data and engagement metrics to provide actionable insights and refine strategies for continuous improvement Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets Contribute to and maintain content playbooks documenting best practices and learnings QualificationsTo be successful in this role you have:12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results Experience leveraging or thinking critically about integrating AI into work processes, workflows, and decision-making Exceptional leadership and cross-functional influence skills Strong ability to prioritize and execute in a fast-paced environment Expertise in data-driven decision-making and performance analysis Passion for AI, innovation, and experimenting with new tools and ideas JV20For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Primary Skills: Content Design (Advanced), Technical Writing (Advanced), Customer-Facing Content (Advanced), Content Editing & Validation (Advanced), AI-Powered Content Creation (Advanced), Contract Type: W2 OnlyDuration: 12 months Location: San Diego, CA ( Hybrid)Pay Range: $45-$50/hr#LPJob Summary:Client is seeking a Content Designer/Technical Writer to join the Customer Success Content team and create clear, accurate, scalable content that helps customers confidently manage their business accounting needs with QuickBooks.This role will focus on designing, editing, and validating Expert and Customer-facing content across QuickBooks products, including in-product experiences, self-service resources, and support content. The ideal candidate will have strong content design or technical writing experience, excellent editing and collaboration skills, and the ability to leverage AI-powered tools to improve content quality and efficiency.Key Responsibilities:Design, edit, and validate Expert and Customer-facing content across QuickBooks products.Create clear, accurate, and scalable content for in-product experiences, self-service resources, and support content.Partner with Content Leads to deliver high-quality Expert and Customer-centered content.Collaborate with Product Managers, Product Designers, and cross-functional teams to develop content aligned with customer and business needs.Use AI-powered tools to draft, refine, optimize, and improve content efficiently.Ensure content meets accessibility, legal, style, brand, and quality standards.Review and validate content for accuracy, clarity, consistency, and usability.Incorporate customer and expert feedback to continuously improve content experiences.Use analytics, customer insights, and industry best practices to identify content improvements and opportunities.Must-Have Skills:1-3 years of experience in content design, technical writing, UX writing, or a related field.Experience creating content for software products, digital experiences, or technology platforms.Strong writing, editing, proofreading, and content organization skills.Ability to create clear, concise, accurate, and customer-centered content.Comfortable using AI-powered tools to draft, refine, and optimize content.Strong collaboration and communication skills with the ability to work effectively across product and content teams.Ability to manage multiple content deliverables while maintaining quality and accuracy.Understanding of content standards, accessibility, style guidelines, and quality requirements.Bachelor's degree or equivalent professional experience.Preferred Qualifications:Experience with fintech, banking, payments, bookkeeping, accounting, or financial products.Experience creating in-product, self-service, help center, or customer support content.Experience working closely with Product Managers, Product Designers, Content Leads, or Customer Success teams.Experience using AI tools as part of a professional content development workflow.Understanding of customer-centered content design and digital product experiences.Experience using customer feedback, analytics, and research to improve content.Industry Experience:Experience in Content Design, UX Writing, Technical Writing, Product Content, Customer Success Content, SaaS, Software, FinTech, Accounting, Bookkeeping, Payments, Banking, Business Software, Digital Products, or Technology environments is highly preferred.ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team! Show more Show less Seniority level Entry level Employment type Contract Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow. SummaryWe are seeking an experienced API Technical Writer to lead the creation, maintenance, and evolution of high-quality API documentation and supporting technical content. The ideal candidate combines strong technical writing expertise with a solid understanding of APIs, software development environments, and documentation best practices. This individual will be comfortable working independently, partnering with technical stakeholders across the organization, identifying documentation gaps, and driving a strategic documentation roadmap that improves the developer experience and supports API adoption.ResponsibilitiesCreate, maintain, and continuously improve comprehensive API documentation, including endpoints, parameters, authentication methods, sample code, error messages, FAQs, onboarding guides, and release notes.Translate complex technical concepts, API functionality, and business use cases into clear, accurate, and user-friendly documentation for both internal and external audiences.Review existing documentation to identify gaps, inconsistencies, outdated content, and opportunities for improvement.Develop and manage a documentation backlog and roadmap, prioritizing initiatives that enhance usability, adoption, and overall documentation quality.Partner closely with software engineers, service owners, solution experts, product stakeholders, and other subject matter experts to gather information and ensure technical accuracy.Create tutorials, implementation guides, use-case documentation, diagrams, knowledge articles, and other supporting content to facilitate API adoption and successful integrations.Develop eLearning materials, training resources, and video-based instructional content when appropriate.Collaborate with Marketing and other business teams to support technical sales collateral, website content, and developer-facing communications.Establish and promote documentation standards, best practices, and governance processes.Drive continuous improvements to the developer experience through effective content strategy and documentation planning.QualificationsProven experience as an API Technical Writer, Technical Writer, or similar role focused on software documentation.Demonstrated experience creating and maintaining API documentation for technical and developer audiences.Strong understanding of APIs, web services, software development concepts, and integration workflows.Ability to understand technical architectures and translate complex information into concise, easy-to-understand documentation.Experience working with developers, architects, product teams, and other technical stakeholders to gather requirements and validate content.Exceptional written and verbal communication skills, with excellent formal and technical English.Strong organizational skills and the ability to manage multiple projects and priorities independently.Experience assessing existing documentation, identifying content gaps, and developing documentation strategies and roadmaps.Ability to work proactively with minimal supervision and take ownership of documentation initiatives from planning through delivery.Experience creating tutorials, onboarding materials, knowledge base articles, training content, diagrams, and related technical resources.Familiarity with documentation tools, content management systems, developer portals, and documentation best practices.Strong stakeholder management, collaboration, and relationship-building skills.Detail-oriented mindset with a focus on accuracy, consistency, and quality. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Why This Is An Exciting RoleAs a Technical Writer - Mid Level at Boeing Intelligence & Analytics (BI&A), you will be required to: Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications Write technical copy for a wide range of documents supporting complex programs and projects Apply technical writing concepts based on engineering drawings, technical documentation, consultations with engineers and subject matter experts, and other authoritative sources Produce defense acquisition documentation, user manuals, training manuals, and other deliverables used by DoD end-users Interpret engineering and maintenance drawings, operational procedures, and technical data to synthesize and present complex computer-related information Research highly technical subject matter, organize information from multiple sources, and express content clearly for diverse audiences Prepare, review, revise, and maintain technical documents covering software and systems engineering, system operations, testing, and user documentation Write and edit technical documentation for hardware and software, including installation, configuration, how-to guides, and code documentation Produce implementation guides, end-user guides, field documentation, data definitions, and data flow documentation Format technical publications from pamphlets, technical drawings, and consultations with technical staff and other resources Oversee production of technical documentation and provide support to engineering teams throughout the document lifecycle Support documentation in multiple formats, including Microsoft Office tools, Visio, Markdown, LaTeX, and wiki markup languages Assist in the creation, editing, and delivery of all Contract Data Requirements Lists (CDRLs) What Makes BI&A DifferentAs a fully owned subsidiary of The Boeing Company, BI&A offers an optimal mix of a small company environment with exceptional opportunities supported by a large corporation.Every day, Boeing Intelligence & Analytics supports global missions by building and delivering intelligence, analytics, and cyber solutions that enable users to advance national security. From hardware and software engineering solutions to analytics that keep this nation safe, we create value that meets users’ needs. With vibrant partnerships and innovative approaches, we serve the Intelligence Community through innovation and vision. We have provided our customers with the tools needed to counter evolve global and cyber threats, and to improve wartime decision-making. Our talented employees bring software development, systems engineering, and advanced analytics expertise. We offer numerous prime contract opportunities with customers headquartered in Maryland, Virginia, and the District of Columbia, as well as subcontract opportunities that align with our areas of focus and additional opportunities nationwide through our parent company. We have current open positions on awarded programs across diverse customer sets and are anticipating upcoming contract awards with a 5-year life cycle and an additional 5 option years. Our diverse portfolio allows our employees to move to other projects and teams as they gain further proficiency in their current skill set and learn new skill sets along the way. We offer hands-on access to cutting-edge technologies and a culture of technical excellence. Experience And QualificationsTo be eligible for this demanding position, the ideal candidate should demonstrate the following experience and qualifications:Required Education And Years Of Experience Six (6) years of experience as a Technical Writer on programs and contracts of similar scope, type and complexity is required Bachelor's degree in technical discipline from an accredited college or university Four (4) additional years of Technical Writer experience may be substituted for an Bachelor's degree Required Qualifications Active TS/SCI with Polygraph Clearance Experience coordinating layout and design of documents on all phases of documentation lifecycle Desired Qualifications Experience preparing reports, responses, and briefings targeting a wide range of audiences Experience working with developers to produce quality documentation and training materials Telework/Remote Availability: Telework/Remote work currently not authorizedWork Location(s): Annapolis Junction, MDContingent Upon Program AwardThe position is contingent upon program award.Summary Pay RangePlease note that the information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.$97,000 - $114,000Application Privacy Policy: This notice pertains to the collection and processing of personal information of applicants to The Boeing Company and its group of companies (“Boeing”), worldwide.To review Boeing’s Privacy Policy, copy and paste this link into a new tab and following the URL:https://www.boeing.com/careers/privacy-statementBI&A is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Equal Employment Opportunity is the Law (PDF) Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Direct message the job poster from Boeing Intelligence & Analytics Don Caluya Don Caluya Boeing Intelligence & Analytics | Boeing Technical Writer - Mid LevelWhy This is an Exciting Role:As a Technical Writer - Mid Level at Boeing Intelligence & Analytics (BI&A), you will be required to:Assist in preparing and maintaining operations documentation, user guides and manuals and technical publicationsWrite technical copy for a wide range of documents supporting complex programs and projectsApply technical writing concepts based on engineering drawings, technical documentation, consultations with engineers and subject matter experts, and other authoritative sourcesProduce defense acquisition documentation, user manuals, training manuals, and other deliverables used by DoD end-usersInterpret engineering and maintenance drawings, operational procedures, and technical data to synthesize and present complex computer-related informationResearch highly technical subject matter, organize information from multiple sources, and express content clearly for diverse audiencesPrepare, review, revise, and maintain technical documents covering software and systems engineering, system operations, testing, and user documentationWrite and edit technical documentation for hardware and software, including installation, configuration, how-to guides, and code documentationProduce implementation guides, end-user guides, field documentation, data definitions, and data flow documentationFormat technical publications from pamphlets, technical drawings, and consultations with technical staff and other resourcesOversee production of technical documentation and provide support to engineering teams throughout the document lifecycleSupport documentation in multiple formats, including Microsoft Office tools, Visio, Markdown, LaTeX, and wiki markup languagesAssist in the creation, editing, and delivery of all Contract Data Requirements Lists (CDRLs)What Makes BI&A Different:As a fully owned subsidiary of The Boeing Company, BI&A offers an optimal mix of a small company environment with exceptional opportunities supported by a large corporation.Every day, Boeing Intelligence & Analytics supports global missions by building and delivering intelligence, analytics, and cyber solutions that enable users to advance national security. From hardware and software engineering solutions to analytics that keep this nation safe, we create value that meets users’ needs. With vibrant partnerships and innovative approaches, we serve the Intelligence Community through innovation and vision. We have provided our customers with the tools needed to counter evolve global and cyber threats, and to improve wartime decision-making.Our talented employees bring software development, systems engineering, and advanced analytics expertise.We offer numerous prime contract opportunities with customers headquartered in Maryland, Virginia, and the District of Columbia, as well as subcontract opportunities that align with our areas of focus and additional opportunities nationwide through our parent company.We have current open positions on awarded programs across diverse customer sets and are anticipating upcoming contract awards with a 5-year life cycle and an additional 5 option years.Our diverse portfolio allows our employees to move to other projects and teams as they gain further proficiency in their current skill set and learn new skill sets along the way.We offer hands-on access to cutting-edge technologies and a culture of technical excellence. Experience and Qualifications:To be eligible for this demanding position, the ideal candidate should demonstrate the following experience and qualifications:Required Education and Years of Experience:Six (6) years of experience as a Technical Writer on programs and contracts of similar scope, type and complexity is requiredBachelor's degree in technical discipline from an accredited college or universityFour (4) additional years of Technical Writer experience may be substituted for an Bachelor's degreeRequired Qualifications: Active TS/SCI with Polygraph ClearanceExperience coordinating layout and design of documents on all phases of documentation lifecycleDesired Qualifications:Experience preparing reports, responses, and briefings targeting a wide range of audiencesExperience working with developers to produce quality documentation and training materialsTelework/Remote Availability: Telework/Remote work currently not authorizedWork Location(s): Annapolis Junction, MDContingent Upon Program AwardThe position is contingent upon program award.Summary Pay Range:Please note that the information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.$97,000 - $114,000Application Privacy Policy: This notice pertains to the collection and processing of personal information of applicants to The Boeing Company and its group of companies (“Boeing”), worldwide.To review Boeing’s Privacy Policy, copy and paste this link into a new tab and following the URL:https://www.boeing.com/careers/privacy-statement Show more Show less Seniority level Associate Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting and Writing and Editing

We develop and sell the Software-as-a-Service (SaaS) product Tideways . Our software provides application performance management, exception tracking and profiling functionality for PHP applications and is used by over 700 customers worldwide. Tideways was founded in 2016 by Benjamin and his then employer Qafoo and is a self-funded company, growing from customer revenue alone. Our team is currently 7 employees strong, and our aim is to build a sustainable, transparent business with a focus on th…

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For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Generac Home is hiring a Technical Writer. In this role you will draft and edit technical documentation for Generac’s residential solar storage power electronics. product manuals, technical specification sheets, application notes, white papers, service manuals, product bulletins, and user guides. Candidate must demonstrat…