SaaS Product & Help Documentation Jobs

Company Description About Us We are a software company that develops a CRM for the healthcare sector, utilized by the largest healthcare providers in Spain, Italy, Germany, Poland, Turkey, Brazil, Mexico, and many other markets. Since 2019, we have been a part of the international DocPlanner Group, which is the fastest-growing healthtech SaaS unicorn in Europe and Latin America, specializing in digitizing healthcare providers and redesigning the patient experience. The Role We are seeking an en…

This is a remote position. About ProScore TechnologiesProScore Technologies is a leader in AI-powered workforce compliance solutions, specializing in helping organizations navigate the complexities of compliance under frameworks like the Inflation Reduction Act (IRA). Our platform streamlines compliance processes, offering innovative, end-to-end solutions that empower businesses across various industries.OverviewWe’re looking for a detail-orientedReporting & Documentation Specialistto support the ProScore Core Portal by building, maintaining, and documenting dashboards and reports. This role sits at the intersection of data, reporting, and product documentation, ensuring stakeholders have clear, accurate, and well-structured insights.Responsibilities Design, build, and maintain dashboards and reports within theProScore Core Portal UseSQLto query, validate, and analyze data sources for reporting accuracy Develop and customize reports and dashboards usingStimulsoft Document report logic, data definitions, metrics, and assumptions clearly and consistently Partner with product, engineering, and operations teams to understand reporting needs Ensure reports are reliable, easy to interpret, and aligned with business goals Identify opportunities to improve reporting clarity, performance, and usability Maintain version control and change logs for reports and documentation Required Experience and SkillsStrongSQLskills (writing complex queries, joins, aggregations) Hands-on experience withStimulsoftfor dashboard and report creation Experience producing clear technical and non-technical documentation Strong attention to detail and data accuracy Ability to translate business requirements into structured reports Comfortable working with cross-functional stakeholders Nice to HaveExperience with analytics or reporting platforms beyond Stimulsoft Familiarity with KPI definition and metric standardization Background in fintech, scoring systems, or data-driven products Experience supporting internal portals or SaaS platforms Originally posted on Himalayas

We are seeking a creative, data-informed LinkedIn Content Strategist to elevate our presence on LinkedIn. This position goes beyond drafting standard posts—you will shape our voice, turn complex business insights into scroll-stopping stories, and drive meaningful engagement across key audiences. The ideal candidate deeply understands the LinkedIn ecosystem and knows how to build authority within the remote work, talent, and business space.Key Responsibilities Strategy & Planning: Develop and execute a data-driven LinkedIn content strategy; maintain a consistent content calendar aligned with core brand goals. Content Creation: Craft high-performing posts—including thought leadership, educational carousels, storytelling, and industry insights—featuring strong hooks and clear calls to action. Account Management: Oversee content pipelines for Company LinkedIn accounts, Executive Personal Profiles, or both, tailoring tone to fit each brand voice. Sourcing & Repurposing: Collaborate with internal experts to translate raw insights, interviews, and company milestones into platform-native content. Analytics & Iteration: Monitor performance metrics (impressions, engagement rate, follower growth) and run format tests to continuously optimize reach. Trend Awareness: Stay ahead of LinkedIn algorithm changes, emerging content formats, and industry conversations. Nice to Have Prior experience in recruitment, HR, remote work, SaaS, or professional services. Basic visual design or short-form video editing skills (e.g., Canva, CapCut). Familiarity with leveraging AI toolkits (e.g., ChatGPT) to streamline research and drafting workflows. Demonstrated track record of organic profile or page growth. What Success Looks Like Consistent production of high-quality LinkedIn content. Increased organic reach, engagement, and follower growth. Stronger brand visibility and thought leadership on LinkedIn. A steady pipeline of relevant content ideas and topics. Content that generates meaningful conversations, leads, and business opportunities. Continuous improvement based on content performance and audience insights. Requirements 2+ years of dedicated content creation, content marketing, or social media management experience. Proven LinkedIn Expertise: Proven experience directly managing Company LinkedIn accounts, Executive LinkedIn profiles, or both. Strong grasp of B2B audience behavior, professional storytelling, and attention-grabbing copywriting. Proficiency in analyzing content performance metrics to refine publishing strategies. Highly proactive, detail-oriented, and able to consistently hit publishing deadlines. Fluent in English with exceptional written communication skills. Benefits Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best. Originally posted on Himalayas

Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria.~~~Our partner is an award-winning SaaS platform to help retailers manage and resell returned stock without the need for return to the retailer. Our client can help international ecommerce retailers by providing warehouses all over the world.They operate warehouses in the UK, US, Australia, Germany and France. They also have access to a further 100 warehouses globally that can be switched on according to your needs.Main duties & responsibilities:• Create exceptional internal and external facing documentation. These will include user, integration, and API developer guides along with in-platform, installation/configuration instructions and system operations.• Prepare client resources and educational materials, including videos, demos, tutorials, training materials, guided tours, general & technical overview, and FAQs. Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.• Publish weekly release notes to internal and external stakeholders with information on product updates, releases, and fixes.• Drive documentation consistency and continuously update content with current information.• Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.• Produce high-quality documentation for web-based applications.• Gather information by working closely with engineers and writers, reading design documents and specifications, and using pre-release software to write software documentation.• Update existing docs to reflect changes to functionality.• Edit existing developer-written content in preparation for publication.• Create documentation plans and schedules.• Create and update documentation and help systems for minor and major releases.• Follow established processes and procedures.• Support and contribute to departmental goals.• Contribute with team collaboration between Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, 2 installation/configuration instructions, training class materials, and API documentation.Requirements• At least 2 years of work as a Technical Writer or other Technical Position.• Strong writing, production, and technical editing skills.• Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.• Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management.• Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.• Perfect command of the English language.• Attention to detail with a creative eye.• Portfolio of work and/or writing samples.• A familiarity with API documentation for NET APIs.• A familiarity with working and experimenting with code samples to better understand the needs of API consumers.• Ability to address feedback efficiently and thoroughly on published content from both customers and internal support representatives.• Passionate about learning and developing.• Enjoys working as part of a team in a collaborative environment.• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.• Experience with documentation publishing software.• Prior experience working within IT Development, SaaS or web-based technology environment. Experience as a Software Product Trainer would also be beneficial.• Proven experience producing technical content for public consumption.• Experience with source control systems and workflow tools (JIRA)• A proactive and open-minded attitude to resolving problems and delivering results.• Experience in creating documentation for audiences with different levels of technical skill.• Ability to read some programming code.• Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.• Strong technical aptitude–ability to quickly learn new concepts and tools.• Desire and ability to innovate and improve upon current processes.• Experience creating infographics to communicate workflow processes and abstract topics more clearly.• Experience working with Agile/Scrum software development teams.• Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.Benefits• Sodexo vouchers.• Option for Multisport card at a discounted price.• Competitive salary commensurate with experience and education.• Employee referral program.• Addtional healthcare with dental service.• 24/7 access to e-learning platforms.• Company sponsored certifications and courses ~~~~~~~~~~If this position is of interest to you and you meet the requirements, please send your updated CV.For any questions you may have, please contact us:0878 344 034 or Thank you!~~~~~~~~~~We will contact only approved candidates!Our services are free of charge to all applicants.***All candidates will be treated in strict confidence.All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.***Human Power has an indefinite license № 3084 issued by the National Employment Agency to provide services in the field of human resources.***Human Power is part of BNI Industry.Originally posted on Himalayas

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced, self-starting Technical Writer to serve as a part of the Company’s Government Programs team, which supports CPE Enterprise Software and Services.Duties and Responsibilities:As an ACI Technical Writer, you will have opportunities to interface with senior level customers, Warfighters, and leadership while performing the following functions: Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem and document maintenance/management procedures for a variety of Cloud services Utilize existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards. Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation. A Technical Writer who fits our team is: Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission. Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter. Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders. Forthright: speaks with conviction; argues based on understanding, respectfully. Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected. Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests. Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly. Required Qualifications: Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship. Must currently possess an active Secret (or higher) security clearance. High School Diploma and 10 years of relevant experience, or Associate’s degree with seven years of relevant experience, or Bachelor’s degree in a related field and one year of relevant experience, or Master's degree in a related field and no experience Excellent communications skills, both written and oral Strong knowledge of Adobe Acrobat Strong knowledge of Microsoft Suite of Software. Basic knowledge of DevOps tools, such as Azure Dev Ops (ADO) Basic knowledge of Windows and Linux Basic familiarity with Cloud ecosystems and architectures Preferred Qualifications: Knowledge and experience with Department of Defense networks, systems and processes Experience with the Government’s EMASS, RMF, and or ATO/ATT processes and tools Experience with Oracle Cloud ecosystems Experience working with Government Cloud providers, such as ECMA Familiarity with Soldier and/or other Army Mission Command and Control systems Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking Experience in Technical Writing pertaining to software products, such as Architecture/Network Diagrams, Technical Process/Procedure Documents, Onboarding/Tutorial lessons, and cybersecurity threat/protection/mitigation descriptions ACI Offers a Robust Benefits Package Which Includes: Competitive salary Comprehensive Medical, Dental, and Vision plans Group Life and Voluntary Life Insurance plans Retirement Savings Plan Paid Time Off Paid Parental Leave Tuition and Professional Development Reimbursement Program Originally posted on Himalayas

Company DescriptionWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.Knowledge has the power to shape how an organisation learns, adapts and succeeds. When people can easily find and trust the information they need, they make better decisions, move with confidence and create better experiences for our customers.In this role, you’ll help build the connections, habits and resources that make knowledge easier to share and reuse. You’ll bring people and ideas together, make expertise more accessible and help teams learn from one another, reducing duplication while creating space for better ways of working.As a Knowledge Management Specialist, you’ll work with subject-matter experts and teams across the organisation to turn fast evolving product, risk and regulatory requirements into clear, practical and easy-to-find guidance. Your work will help frontline and specialist teams act with clarity, consistency and confidence.Key ResponsibilitiesTranslate complex onboarding, fraud, disputes, complaints, and account security processes into clear, user-friendly knowledge assets (articles, how-to video guides, process flows, FAQs) for frontline and specialist teams.Work closely with Process Architects and Subject Matter Experts to rapidly capture, draft, and publish knowledge as new workflows go live, keeping pace with a fast-moving launch roadmap.Act as the knowledge liaison between Operations, Product, Compliance, Legal, and Training teams, ensuring content reflects evolving regulatory requirements and product changes.Track and analyse knowledge base performance and usage metrics to identify content gaps and opportunities for improvement.Maintain taxonomy and tagging standards to ensure content findability and effective AI/assistant integration.Relevant ExperienceExperience in knowledge management, content creation, learning and development or instructional design.Hands-on experience with a knowledge platform (e.g. Confluence, Zendesk, Notion).Comfortable working with ambiguity and changing requirements, with experience working in a fast-paced, dynamic environment (high-growth fintech a plus).Working knowledge of operations, including familiarity with operational processes, workflows and the day-to-day realities of the teams you'll be supporting.Exceptional written and verbal communication skills, with an ability to simplify and accurately represent complex operational, risk, and regulatory processes.Detail-oriented approach with excellent proofreading, editing, and content quality assurance skills.A proven track record of collaborating effectively with Subject Matter Experts and cross-functional teams to gather high-stakes information quickly.Strong organisational and time management skills, with the ability to manage competing content priorities across multiple workstreams.Working knowledge of KM metrics and reporting (content freshness, coverage, search success, deflection) and the ability to communicate progress clearly to stakeholders.Nice-to-HaveExperience supporting a new team or product launch, where knowledge and process are being built in parallel.Understanding of learning design, instructional writing or adult learning principles.Familiarity with workflow automation, AI-assisted content creation, emerging knowledge technologies, and AI-assisted search or chatbots for knowledge sharing.Experience working with crypto and blockchain products, with an understanding of their operational and regulatory considerations.Additional InformationBring all of you to workWe create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.Life at Checkout.comWe understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on LinkedIn and InstagramFind Jobs in United Kingdom on Arbeitnow

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Job Title: Manager, Content StrategyLocation: Mississauga, Canada (Hybrid)Who We AreAt SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.To us, being visionary is more important than doing things the way they’ve always been done.  What’s in it for you?The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.What We’re Looking ForAre you a visual storyteller who lives for trends, understands platform behavior and creates content people actually stop to watch? SOTI is hiring a Manager, Content Strategy to elevate our brand across social and digital channels, with a strong focus on video, written and visual storytelling.In this hands-on role, you’ll lead SOTI’s Content and Social Media Team, shaping content strategy, producing standout visual assets and managing a forward-looking content calendar. You’ll partner with Creative Production, People & Culture and Demand Generation teams to ensure all content aligns with brand goals and performs across channels.We’re looking for someone who blends creative vision with operational precision, and who knows how to lead and develop high-performing teams. You understand what wins on owned channels and can guide creators to produce sharp copy and compelling visuals. You excel at coaching content creators, providing clear direction, constructive feedback and support to help them grow. Confident in your judgment, you’re comfortable making decisions, prioritizing work and guiding your team toward high‑impact output. You use data and performance insights to inform strategy, optimize campaigns and refine content, ensuring every initiative is tied to measurable outcomes. You are not afraid to champion bold, innovative ideas that help SOTI stand out in a crowded digital landscape.About the Role:This isn’t just about writing captions and blogs, it’s about understanding how brands come to life on digital channels and what makes audiences truly engaged. We are seeking a Manager, Content Strategy to join our dynamic marketing team. This role is ideal for a creative, data-driven professional who can craft compelling content strategies that drive awareness, engagement and lead generation across multiple channels.What you’ll do:Content Strategy & PlanningDevelop and execute a comprehensive content strategy aligned with business goals and marketing campaigns.Identify content opportunities across the buyer’s journey, focusing on top-of-funnel awareness, lead generation and current customer, and partner focused content.Content Creation & OversightManage and produce high-quality content including: video concepts and scripts, top-of-the-funnel blogs, product-focused content, partner and customer content, web and email content and social media posts.Ensure all content is optimized for SEO and adheres to brand voice and messaging guidelines.Champion responsible use of AI‑powered tools and workflows to scale content creation, enhance performance insights and enable the team to produce high‑impact, on‑brand content more efficiently.Video & YouTube ExpertiseLead the creation of engaging video content for YouTube and other digital platforms.Develop video strategies that increase brand visibility and drive qualified leads.Collaborate with creative teams to produce high-impact video content.Performance & OptimizationMonitor content performance using analytics tools; report on KPIs such as engagement, traffic, subscribers and lead conversions.Continuously optimize content based on data insights and industry trends.LeadershipCoach and develop content creators, giving actionable feedback, fostering growth, and elevating the team’s creative output.Build structure within a creative environment, establishing workflows, timelines and standards that keep projects moving and maintain quality.Cross-Functional CollaborationWork closely with product marketing, demand generation, and creative production teams to ensure cohesive messaging across all channels.Qualifications:Bachelor’s degree in Marketing, Communications or related field.7+ years of experience in content strategy or digital marketing, preferably in the tech industry.Strong understanding of enterprise IT trends. Experience in SaaS based company or within the EMM/MDM technology space.Proven experience creating content that drives leads and supports demand generation.Expertise in video content creation and YouTube channel management.Excellent writing, editing and storytelling skills.Familiarity with SEO, analytics tools and marketing automation platforms.Proven ability to lead and scale high‑growth, high‑performing content teams in a fast‑moving environment.Preferred Skills:Experience with B2B SaaS marketing.Knowledge of social media best practices and emerging trends.Ability to manage multiple projects and deadlines in a fast-paced environment.Experience with a project management platform like Click Up or AsanaNew Role - The targeted compensation range for this position typically falls between $110,000 to $125,000 annually. Final compensation is determined by education, experience, and internal equity principles.If you want to bring your ideas to life, apply at SOTI today.Use of Artificial Intelligence in HiringSOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh Vision. Real Impact. Come build it with us. Job DescriptionFreshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. In this role, you'll create engaging technical learning experiences for our Solution Engineers, Professional Services teams, Channel Partners, and other customer-facing technical teams to confidently position, demonstrate, and implement Freshworks solutions. You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable, application-focused learning experiences. Whether you're designing technical certifications, interactive eLearning, hands-on learning activities, demo guides, or technical playbooks, your work will directly improve technical readiness and customer outcomes. What You'll DoDesign engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams. Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning. Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions. Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content. Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia, and interactive learning techniques. Measure learning effectiveness through assessments, learner feedback, and business outcomes, continuously improving programs based on data. Qualifications5-8 years designing technical learning curriculum, or enablement programs in a SaaS or technology companyExperience creating learning for technical customer-facing audiences such as Solution Engineering, Professional Services, Customer Success, Partner Enablement, or Customer EducationAbility to translate complex technical concepts into engaging digital learning experiences Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools Strong instructional design, technical writing, and stakeholder management skillsFamiliarity with SaaS platforms, integrations, APIs, or enterprise softwareExperience designing technical certifications or assessments is a plus Experience with AI-powered learning tools or content creation is a plusAdditional InformationThis is a hybrid role with in-office expectations of 3 days/week (Tuesday - Thursday) from our San Mateo, CA headquarters. The annual base salary range for this position is $115,000 - $150,000 USD. This role is also eligible for a target bonus.Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting

BTS Software Solutions is seeking a Technical Writer II with an active TS/SCI w/ POLY to join our team in Annapolis Junction, MD.What You'll Get To DoResponsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.Writes and edits technical documentation for all of the project’s hardware and software including installation, configuration, and how-to documentation.Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.Skills You'll BringAssist in preparing and maintaining operations documentation, user guides and manuals, and technical publicationsUnderstand basic concepts (including basic grammar concepts), responsible for writing technical copy for various types of documentsGather technical information, prepare written textMaintain a current internal documentation libraryUse multiple word processing and presentation tools such as MS Word, PowerPoint, Visio etc.Prepare and maintain operations documentation, user guides and manuals, and technical publicationsWork with developers to produce quality documentation and training materialsWork on all phases of documentationUnderstand basic concepts and write technical copy for various types of documents for a program/project of similar complexityPrepare reports, responses, and briefings targeted to a wide range of audiencesCoordinate layout and design of documentsResearch highly technical subject matter, organize information from multiple sources, and express technical information in written form that is comprehensible to a wide audience of readersUnder general direction, write technical copy for various types of documents for a program/project of similar complexityApply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sourcesProduce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systemsInterpret engineering and maintenance drawings, and operational procedures to understand and blend large quantities of computer-related informationProduce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologiesApply technical manual standard NSA DS-89 to work productsEducation/QualificationsSix (6) years of experience as a TW in programs and contracts of similar scope, type, and complexity is required.Bachelor’s degree in a technical discipline from an accredited college or university is required.Four (4) years of additional TW experience may be substituted for a bachelor’s degree.About BTS Software SolutionsBTS Software Solutions is a Service Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers’ lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich people’s lives. BTS offers one of the best benefits packages in the industry: 100% Company PAID health benefits, PTO, 401K matching and vested from day one of employment, to name just a few of our benefits and perks. To learn more about BTS Software Solutions visit us at www.unleashbts.com/careers/.BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Direct message the job poster from Dunhill Professional Search & Government Solutions Lieza Clark Lieza Clark Recruiter Full-time telework - must be within 50 miles of Washington DC or San Antonio TXPay range is $44,800 - $75,200 depending on experience Jr & Mid levels availableThe Technical Writer supports enterprise and federal IT environments by creating and maintaining clear, user-facing documentation and knowledge resources for common issues and system functionality. They operate remotely from Texas and the Washington, DC area, collaborating with support and technical teams to capture troubleshooting steps, procedures, and guidance that improve the end-user support experience. At the junior level, they build foundational technical writing skills while working within established documentation standards and tools.Key ResponsibilitiesCreate and update knowledge base articles, FAQs, basic user guides, and other user-facing documentation that address common issues and workflows in enterprise systems.Document troubleshooting steps, standard operating procedures, and ticket resolution paths for recurring technical issues, ensuring content is concise and user-friendly.Use ticketing systems such as ServiceNow or Jira to track user issues, analyze trends, and identify documentation gaps that can reduce repeat incidents.Collaborate with support teams and technical staff to gather accurate information, validate procedures, and improve clarity and completeness of documentation.Apply documentation standards, style guides, and templates under guidance to ensure consistency and compliance across content.Assist in maintaining documentation and knowledge repositories, including basic version control and content review for accuracy and currency.Support multi-channel user communication (e.g., email, chat, portal content) by drafting written responses and guides aligned with documented procedures.Learn and apply basic IT concepts, troubleshooting workflows, and knowledge-centered service practices to improve the effectiveness of support content.Required QualificationsBachelor’s degree or equivalent combination of education and experience in a related field.0-5 years of experience in technical writing, end-user support, or documentation roles in IT or technical environments.Demonstrated ability to resolve user requests at a basic support level, document interactions, and contribute to knowledge base content using tools such as ServiceNow or Jira.Strong written communication skills, including ability to explain procedures and troubleshooting steps clearly to non-technical users.Familiarity with common hardware, software, and network issues and standard troubleshooting workflows.Must meet applicable DoD 8140 requirements and hold an active Secret clearance.U.S. citizenship required to support federal clearance and contract requirements.Preferred QualificationsFamiliarity with IT service management tools (e.g., ServiceNow) and knowledge-centered service (KCS) practices.Experience supporting IT or software documentation projects, including ticket-based support environments.Exposure to structured authoring or XML/DITA, especially for the DC-based role.Basic understanding of accessibility considerations (e.g., Section 508) for user-facing documentation and online help.#cjpost Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries Technology, Information and Internet

As a Sr. Technical Writer II, you will translate complex technical concepts into clear, concise written and visual content. You will develop and maintain system documentation, SOPs, user guides, technical diagrams, workflows, roadmaps, and intranet to support engineers, analysts, and project managers. You will also produce high-quality communications for senior government stakeholders, ensuring all deliverables align with program objectives, client expectations, and security classification requirementsWe know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!What you’ll do:Translate complex technical concepts into clear, concise written content and visual materialsDevelop and maintain system documentation, technical diagrams, SOPs, and user guidesCreate and update technical roadmaps, workflows, and other visual artifacts to support planning and communicationCollaborate with engineers, analysts, and project managers to gather and refine technical requirementsProduce communication materials for senior government stakeholders, both technical and non-technicalEnsure all documentation aligns with project goals, client expectations, and security classification requirementsSupport the development of briefing materials and reports used in recurring client engagementsWork independently to manage documentation tasks and deliverables under tight deadlinesWhat you’ll need to succeed:Active TS/SCI with CI Poly security clearance7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $80,000 - $117,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

MANTECH seeks a motivated, career- and customer-oriented Technical Writer to join our AWS team in Annapolis Junction, MD.Our team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions in defense of our Nation. This effort supports the Enterprise Infrastructure Services (EIS) organization, which oversees MPO’s Enterprise Information Technology (EIT)—the backbone platform for all enterprise users.Key ResponsibilitiesAssist in preparing, organizing, and maintaining operations documentation, user guides, training manuals, and technical publications. Maintain a current internal documentation library for an AWS cross functional team.Apply basic grammar and technical writing concepts to author clear, structured copy based on engineering drawings, technical documents, and consultations with engineers/SMEs.Prepare clear reports, responses, customer communications, briefings, and presentations targeted to a wide range of audiences.Partner directly with developers, engineers, and system owners to gather technical information and produce quality documentation, analytic tradecraft methodologies, and end-user training materials.Assisting the operational project lead with daily functions.Minimum QualificationsBachelor’s degree in technical discipline from an accredited college or university.6 years of technical writing experience in programs and contracts of similar scope, type, and complexity.4 additional years of technical writing experience (10 years total) may be substituted for a bachelor’s degreePreferred QualificationsExperience utilizing collaboration platforms such as Atlassian Confluence and JIRA for task management and documentation workflows.Demonstrated experience in generating customer communications and stakeholder briefings.Experience producing technical documentation specifically for Standard Operating Procedures (SOPs) for cloud environments.Experience gathering technical information, interpreting engineering/maintenance drawings, and blending large quantities of complex technical data.Experience working in an agile environmentClearance RequirementsMust have a current/active TS/SCI with PolygraphPhysical RequirementsThe candidate must be able to move, carry, and deliver workstations from the office to customer desksThe person in this position must be able to remain in a stationary position 50% of the timeMust communicate with co-workers, management, and customers via email, phone, or virtual meetings, which may involve delivering presentations. Must be able to exchange accurate information in these situations. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT System Data Services

Swift is a privately held, mission-driven and employee-focused services and solutions company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe.Swift is seeking a Technical Writer to join a team providing managerial, design, engineering, architectural, technical, implementation, and maintenance of an enterprise IT service management system in Annapolis-Junction, MD.The Technical Writer is responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. Writes and edits technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation. Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.Responsibilities-The Technical Writer Shall Possess The Following CapabilitiesAssist in preparing and maintaining operations documentation, user guides and manuals and technical publications.Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents.Gather technical information, prepares written text.Maintain a current internal documentation library.Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.Prepare and maintain operations documentation, user guides and manuals and technical publications.Work with developers to produce quality documentation and training materials.Work on all phases of documentation.Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity.Prepare reports, responses, and briefings targeted to a wide range of audiences.Coordinate layout and design of documents.Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers.Under general direction, write technical copy for various types of documents for a program/project of similar complexity.Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources.Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems.Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information.Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies.Apply technical manual standard NSA DS-89 to work products.Level 2 QualificationsSix (6) years experience as a TW in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional TW experience may be substituted for a bachelor’s degree. US citizenship and an active TS/SCI with FSP security clearance required.The Swift Group and Subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.Pay Range: $49,996.80 - $290,004.00Pay ranges are a general guideline and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, work experience, education, certifications, Federal Government contract labor categories, and contract wage rates.At The Swift Group and Subsidiaries, you will receive comprehensive benefits including but not limited to: healthcare, wellness, financial, retirement, education, and time off benefits. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.About The TeamAnduril’s Mission Success team is a cross-functional group that partners with every business line and supports all products that Anduril builds. Our responsibilities include product operations, training and adoption, and user documentation. We are seeking an experienced Technical Writer to create and maintain user documentation across our diverse business lines. We believe that the quality of our documentation should reflect the quality of products, which are world-class.About The JobAs a Technical Writer, your mission is to partner with our numerous product and operations teams to deliver accurate, updated, and easy-to-understand documentation on how to use Anduril products. You will do whatever it takes to organize our engineering and program delivery functions in this mission. In this role, you will work closely with engineers, operations, and various subject matter experts to understand our products, identify user workflows, and use documentation to close the gap. As such, the technical Writer will play a foundational role in setting the bar for tone, voice, and quality across our written artifacts.With Anduril’s focus on defense and national security, user documentation plays a critical role in ensuring front-line operators know how to leverage the “arsenal of democracy.” Your mission is to make the process of learning how to operate systems as easy and seamless as possible, with exceptionally well written and presented artifacts.You will identify relevant stakeholders and lead them through a documentation roadmap with established key milestones and targets. You will engage subject matter experts at the right time, and you will guide them towards a finished user-facing document that plainly meets customer needs. Finally, you will work with our account teams to ensure that contract deliverables are accurate, on-time, and in the right format.Written content artifacts under this charter may include things like: technical manuals, operational manuals, maintenance manuals, procedures, checklists, templates, user guides, troubleshooting guides, and release notes. You will partner with account, product, and engineering teams across all phases of product development to ensure users have the right documentation available.Along with our commercial offerings outlined above, Anduril is pursuing Programs with the GOV, which require documentation in standards such as MIL-STD-40051D, and S1000D, delivered via IADs. Familiarity with these standards and delivery methods, is highly desired.What You’ll DoGenerate, review, and edit documentation that is user-focused. Work with engineering and operations to deliver task, conditions, standard-centric documentation.Evaluate and prioritize tasks required to successfully support product documentation efforts and keep them on track. Help drive the best decision for the company by using a data-driven approach and consider input from stakeholders to ensure well-informed decisions.Communicate and help manage expectations. Ensure risks are noted with adequate time, and shared with leadership..Help build a culture of technical documentation by contributing to the living documentation process, ensuring that those that come after you learn from your acquired Anduril experience.Required Qualifications4+ years of demonstrated excellence generating technical documentation.Experience writing technical user-facing documentation.Experience reading and interpreting engineering documentation.Experience building content in a variety of formats (Word, XML, etc).Eligible to obtain and maintain an active U.S. security clearance.Ability to relocate, if not already local to be onsite in Atlanta, GA.In this role, you will be subject to pre-employment and randomized substance screening, as required by the Company.Preferred QualificationsMilitary exposure and experience, particularly with military technical documentation writing and formatting standards, guidelines, and verbiage (MIL-STD-40051, S1000D, etc).Strong communication (written and verbal) and interpersonal skills, with emphasis on technical subjects.Passion for excellent documentation and user experience.Previous experience creating technical documentation in Aerospace and Defense (for DoD).Experience delivering content on fast-paced, complex projects with multiple stakeholders.US Salary Range$97,000—$129,000 USDBenefitsThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.Protecting Yourself from Recruitment ScamsAnduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.To Ensure Your Safety And Help You Navigate Your Job Search With Confidence, Please Keep The Following Critical Points In Mind No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications:Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data PrivacyTo view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Job DescriptionVerint Israel site in Herzliya is one of the most significant Verint’s R&D centers worldwide. We are part of a successful global organization but enjoy being a dynamic local site of 200 passionate and creative experts. Our teams move fast in a flexible hybrid model, and utilize cutting-edge technology such as AI & AI-Powered Bots, Machine Learning, NLP, and Speech & Text Analytics to elevate customer experience and improve customers’ lives globally.Let’s Talk About YouWe’re looking for an experienced Technical Writer to join the Product Technical Enablement team. In this role, you will work closely with engineers, product managers, architects, and QA teams to deliver content that helps customers use our products with confidence. You’ll break down complex technical concepts and transform them into clear, accurate, and user‑centric documentation that supports a wide range of personas. This role is ideal for a writer who is technically curious, detail‑driven, and passionate about helping users understand how enterprise software works.The PTE (Product Technical Enablement) team is globally distributed. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build.ResponsibilitiesWe are looking for a highly motivated technical writer who will take end-to-end responsibility for some of our product areas.Own end‑to‑end documentation delivery for assigned product areas, ensuring content is accurate, complete, consistent, and delivered on schedule. Partner closely with cross‑functional stakeholders to gather information, validate accuracy, and deeply understand product/feature capabilities. Lead the full content development lifecycle, including scoping, analysis, information architecture, drafting, technical validation, editing, and publication. Stay tightly aligned with feature and release development, proactively identifying documentation scope, risks, and dependencies. Actively use AI-assisted tools throughout the documentation authoring lifecycle to accelerate content creation, improve quality, and increase efficiency. Drive continuous improvement in documentation quality, focusing on clarity, structure, usability, searchability, and customer value based on feedback and data. Contribute to cross‑team initiatives that enhance documentation tooling, templates, workflows, automation, and publishing processes. Monitor and report project progress, escalating risks, blockers, or resource constraints to management as needed. Respond to content update requests related to defects, customer feedback, and root‑cause analysis, ensuring documentation remains accurate and current. Review and contribute to user interface text, collaborating with UX and Development teams to improve clarity, terminology, and user guidance across the product. QualificationsRequired qualifications4+ years of technical writing experience in a large software company, SaaS, or enterprise technology environment. Proficiency with industry standard documentation tools and source control, specifically MadCap Flare and GitHub. Strong experience working in Agile/Scrum environments, collaborating with PM, Dev, QA, and UX teams. Demonstrated experience with structured authoring (e.g., topic-based writing) and reusable content strategy. Knowledge and experience using AI tools to assist during the content authoring lifecycle.Expertise applying style guides, terminology standards, and accessibility guidelines. Experience reviewing UI text and collaborating on UX writing, aligning terminology, and improving user guidance. Detail‑oriented mindset, with a strong focus on accuracy and technical precision.Self-motivated and proactive, with strong organizational, stakeholder management, and time management skills. Customer‑centric approach, always considering usability and clarity from the end‑user perspective. Preferred QualificationsExperience working with global or distributed teams, including navigating multiple time zones and asynchronous collaboration. Experience leading documentation efforts for large features or cross‑product initiatives. Experience documenting complex SaaS, cloud, or enterprise solutions, including configuration, workflows, and admin features. Experience using JIRA to manage your work.Experience using Pendo to create in-app guidance.Knowledge and experience using topic-based writing methodology. Experience documenting APIs.We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers.With Verint, you'll be part of a community that empowers you to set your own development goals and provides the support you need to achieve them. Your ideas will be encouraged from the very beginning, this is how we enable innovative, out-of-the box thinking. You can really make an impact here.Why join usWork with a global team of like-minded technical writers supporting over 30 products.Help educate and enable users across over 10,000 customers who use our products and solutions. Help drive adoption and innovation with market leading technology.Recognized as a Great Place to Work in 16 countries across 5 continents.So, what do you say? Let’s Talk. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Our client is looking for a Technical Writer to join their team Roles and Responsibilities What You'll Be Doing Create and maintain high-quality technical product documentation. Collaborate closely with Developers, Product Owners, QA Teams, Business Analysts, and other stakeholders to gather information and understand product functionality. Develop user guides, manuals, workflows, feature documentation, release notes, configuration guides, and knowledge-based articles. Transform complex technic…

Roles and Responsibilities What You'll Be Doing Create and maintain high-quality technical product documentation. Collaborate closely with Developers, Product Owners, QA Teams, Business Analysts, and other stakeholders to gather information and understand product functionality. Develop user guides, manuals, workflows, feature documentation, release notes, configuration guides, and knowledge-based articles. Transform complex technical concepts into clear, concise, audience-appropriate content. R…

Company Description AntiGra Systems Pvt. Ltd. is a technology-driven company focused on innovating brewing systems that deliver fresh, authentic Chai at hyper speed. Founded in 2016 by a team with deep roots in an 80+ year-old packaged tea retail business, the company blends heritage, electronics, and software to master the art of Chai brewing. AntiGra Systems has developed and patented multiple technologies that enable consistent, high-quality Chai within seconds. Based near Mumbai, India, the team is dedicated to continuously improving brewing systems to support a wider variety of tea and Chai beverages. The company is committed to creating products that help businesses serve outstanding Chai that customers truly enjoy.Role Description This is a full-time, on-site Technical Writer role located in the Pune Division. The Technical Writer will create, organize, and maintain clear, accurate, and user-friendly technical documentation for brewing systems and related software. Day-to-day responsibilities include drafting and updating product manuals, installation guides, maintenance procedures, and technical specifications in close collaboration with engineering, product, and support teams. The role involves translating complex technical concepts into accessible content for both technical and non-technical audiences, ensuring consistency in tone, terminology, and formatting across documents. The Technical Writer will also review existing documentation for clarity and completeness, incorporate feedback from stakeholders, and help define documentation standards and best practices.QualificationsCandidates should possess strong Technical Writing and Technical Communication skills to explain complex concepts clearly and concisely.Candidates should possess experience in Technical Documentation and Documentation management, including organizing and structuring content for different audiences.Candidates should possess the ability to develop and maintain Manuals and user guides for hardware and software products.Proficiency in documentation tools (e.g., word processors, markdown editors, or documentation platforms) and basic understanding of version control is beneficial.Solid grasp of engineering or technology concepts, ideally with exposure to embedded systems, IoT devices, or hardware–software integration.Strong written and verbal communication skills, attention to detail, and the ability to work closely with cross-functional teams on-site.Bachelor’s degree in engineering, technical communication, computer science, or a related field, or equivalent practical experience.Prior experience in a product-based or manufacturing environment and familiarity with industry documentation standards is an advantage.CTC offered for this role is between 3.5 to 4 LPA. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Automation Machinery Manufacturing

Webfleet is a dynamic and innovative company dedicated to moving the world toward a sustainable future with data-driven mobility solutions. We are committed to fostering a collaborative and inclusive work environment where every team member can be their best selves and do their best work.We are seeking a motivated and detail-oriented Knowledge Management Intern to join our Quality team for a 6-month internship. This role offers a unique opportunity to work closely with our internal process managers, content creators and training teams to map internal processes, create comprehensive work instructions, and facilitate process-related training. The ideal candidate will have a passion for learning and knowledge management, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.To be eligible to apply for this internship you must currently be a student at a Dutch university or a recent graduate of a Dutch university.Here's a little taste of your challenge:Collaborate with internal Process Managers and stakeholders to map and document internal processes. Create clear and concise work instructions and standard operating procedures (SOPs). Assist content creators in developing, reviewing and organizing knowledge articles within our internal CRM system. Conduct research and gather information to support knowledge management initiatives. Maintain and update knowledge management systems and databases. Participate in team meetings and contribute to knowledge-sharing sessions. Facilitate process and system training, based on SOP updates, as needed. Provide administrative support to the Quality team as needed. Analyze data related to the utilization of our internal knowledge management platform and make recommendations for improvements. Contribute to projects related to future of work and AI implementation within the knowledge management area. Working closely with learning teams to identify knowledge gaps and occasionally deliver training related to knowledge management. Who are you:Currently pursuing or recently completed a degree in Knowledge Management, Information Science, Business Administration, or a related field. Strong written and verbal communication skills in English are a must. Excellent organizational and time management abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving. Familiarity with knowledge management systems and tools (such as Salesforce Knowledge Base, Confluence) is a plus. Ability to analyze data related to learning penetration rates and make recommendation for improvements. Knowledge or experience using HTML are a plus. Let’s not forget the good stuff!Flexible work schedule with up to 3 days of remote working.Birthday off.Volunteering time off.Unlimited Access to LinkedIn Learning.Access to Gofluent platform to learn new languages.Employee Assistance Program.Free access to CALM (top mental health app).Internship allowance.A 6-month Internship contract.Who are we?Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.Want to join us?If that’s a yes, please apply and upload your CV (In English)We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Software Development

The Technical Writer is responsible for creating, updating and maintaining Isovalent Enterprise Platform and Hypershield documentation as a whole, the main part of it being developer and user documentation. You will be at the forefront of our users' experience for both open-source Cilium and our enterprise offerings, making the most technically advanced Kubernetes networking product on the market accessible through first-class documentation. The Technical Writer works closely with multiple teams: engineering, solution architects, marketing, product management, release management, and community. The documentation covers initial concepts of technology and product, getting started guides, tutorials, reference documentation, operational guides, as well as best practices.What You’ll DoContribute to all technical documentation efforts for Isovalent’s Cilium distribution and Hypershield, including operational documentation, training, and guides.Work closely with engineering and solution architects to create high-quality technical content.Conduct reviews and surveys with customers to understand how documentation and the information architecture can be improved.Share knowledge on documentation & developer content best practices with maintainers, the product development team and the community as a whole, building a culture of documentation in the community and at the company.Minimum Qualifications5+ years of experience as a Technical writer for Enterprise productsExperienced in networking, security, and Cloud Native technologies.Experienced in writing user guides, documentation and helping enterprise usersPreferred QualificationsPassion for writing high-quality technical content.Hands on experience with documentation frameworks such as Sphinx, Hugo or ReadTheDocs is highly preferred.Experience in GitHub and Git revision managementExperience with leading user research to improve documentation is a plusCollaboration with engineering peers to jointly convert knowledge from a subject matter experts to high-quality documentationUnderstanding of markdown and restructured text.Excellent writing skills in English.Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development