SaaS Product & Help Documentation Jobs

Position Summary:Sapient Logic is seeking a Mid-Level Scrum Master / Technical Writer to support a DoD mission systems program in San Diego, CA. This hybrid role combines Scrum Master responsibilities with technical writing and documentation support for engineering and software development teams.The ideal candidate has experience facilitating Agile/Scrum activities while also developing clear, accurate technical documentation. The candidate will work closely with software developers, systems engineers, cybersecurity personnel, product owners, and Government stakeholders to coordinate team execution, track technical work, remove impediments, and develop and maintain program and system documentation.Responsibilities:Serve as Scrum Master for one or more engineering or software development teams, facilitating daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.Coordinate sprint activities, track commitments, identify impediments, and work with team members and stakeholders to resolve issues affecting delivery.Maintain Jira boards, sprint backlogs, dashboards, action items, and other Agile project-management artifacts.Work with Product Owners and technical leads to develop and refine epics, user stories, acceptance criteria, tasks, and priorities.Track team progress, dependencies, risks, and milestones and communicate status to technical and program leadership.Support Agile planning and continuous improvement activities to improve team execution and delivery.Develop, edit and maintain technical documentation supporting software, systems, infrastructure, cybersecurity, and integration activities.Create and maintain technical documents such as system administration guides, installation and configuration guides, standard operating procedures (SOPs), deployment procedures, test procedures, release notes, and user guides.Work directly with engineers and developers to capture technical processes, system configurations, interfaces, workflows, and operational procedures.Translate complex technical information into clear documentation appropriate for technical, operational, and program stakeholders.Develop and maintain technical diagrams, process flows, architecture illustrations, and other supporting documentation using tools such as Visio, Draw.io, or similar applications.Manage documentation in Confluence, SharePoint, GitLab, or other program repositories and ensure documentation remains current with system and software changes.Support technical reviews, engineering meetings, demonstrations, and program status meetings by capturing decisions, action items, risks, and follow-up activities.Assist with preparation of technical briefings, presentations, status reports, and other program deliverables.Collaborate across software, systems, cybersecurity, infrastructure, and test teams to ensure technical activities and documentation remain aligned with program objectives.Required Qualifications:Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Communications, English, or a related discipline.4+ years of relevant professional experience supporting Agile software development, systems engineering, technical programs, or technical documentation.Experience serving as a Scrum Master or supporting Agile/Scrum teams.Experience facilitating Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.Experience using Jira and Confluence to manage Agile workflows, technical documentation, and team collaboration.Demonstrated technical writing experience within software development, IT, systems engineering, cybersecurity, or another technical environment.Ability to interview engineers and technical SMEs and translate their knowledge into clear, structured, and maintainable documentation.Experience developing technical procedures, user guides, system documentation, process documentation, or similar technical deliverables.Strong organizational skills with the ability to manage multiple activities, priorities, and deadlines.Strong written and verbal communication skills.Ability to work independently while coordinating effectively across multidisciplinary technical teams.U.S. Citizenship required.Ability to obtain and maintain the DoD security clearance required for the position.Desired Qualifications:Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification.Experience supporting DoD, Navy, or other Government software and systems engineering programs.Active DoD Secret clearance or higher.Familiarity with software development, DevSecOps, systems engineering, cybersecurity, or IT infrastructure environments.Experience with GitLab, GitHub, or similar source-control and DevSecOps platforms.Experience documenting APIs, software interfaces, system architectures, infrastructure configurations, or deployment processes.Familiarity with Agile metrics, dashboards, velocity, burndown charts, and other methods for tracking team performance and delivery.Experience developing diagrams and technical illustrations using Visio, Draw.io, Lucidchart, or similar tools.Familiarity with Markdown, YAML, JSON, or other structured documentation formats.Experience supporting technical reviews, demonstrations, test events, releases, or system deployments.Familiarity with DoD technical documentation standards and configuration management processes.Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planVision insuranceJob Type: Full-time Pay: $95,000 - $115,000/ YearSchedule:8 hour shiftWork Location: On-site Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting

About Neon OneAt Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.About the RoleWe are looking for a forward-thinking Technical Writer to join our team and elevate how our users learn and succeed with Neon One software. In this role, your primary focus will be researching, drafting, and publishing clear, user-centric product support articles. You will collaborate closely with our Instructional Designers to co-develop interactive materials for the Neon One Academy, while actively maintaining and updating existing content as our platform evolves. We need someone who embraces modern tech workflows: you are adept at leveraging AI tools to improve workflow, speed up research, drafting, and editing, and you understand how to structure and write articles that can be easily parsed and read by AI retrieval systems.ResponsibilitiesDraft, edit, and publish comprehensive, user-friendly support articles, release notes, and user guides for Neon One’s software platform.Partner directly with Instructional Designers to co-create, structure, and expand educational courses and learning paths for the Neon One Academy.Translate complex software mechanics, APIs, and workflows into clear, actionable steps tailored for nonprofit professionals.Structure and format content using AI-friendly writing principles (clear hierarchy, structured data, semantically rich headers, and modular documentation optimized for RAG/AI search models).Align technical documentation with video scripts, interactive guides, and visual learning aids to create a cohesive learning journey across the platform.Audit, refresh, and maintain existing support articles and Academy materials as new platform updates, bug fixes, or features are released.Ensure all content adheres to Neon One's brand voice, style guidelines, and accessibility standards.Utilize generative AI tools (e.g., LLMs, AI editing assistants, automated research tools) to streamline documentation workflows, enhance clarity, and accelerate production cycles.Ensure all technical content is structured to be easily ingested, summarized, and surfaced by internal and external AI knowledge agents.Must Haves3+ years of experience in technical writing, product documentation, or technical content creation within a B2B SaaS environment.Demonstrated experience using AI writing and editing tools to increase productivity, analyze content, and automate routine tasks.Understanding of how natural language processing (NLP) and LLM retrieval systems parse text, with the ability to write structured, machine-readable documentation.Experience partnering with Instructional Designers, Learning & Development, or Training teams to align documentation with structured curriculum.Proven ability to work closely with Product Managers, Support Engineers, and UX Designers to gather technical details and distill them for end users.Experience with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Intercom) and LMS tools.Nice to HavesBackground in or familiarity with the nonprofit tech ecosystem.Excellent written and verbal communication skills, with a passion for helping non-technical users navigate technology.Why Join Neon One?At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.How We HireWe use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.Connect with us and learn more:Neon One on LinkedInHighlightTA on LinkedIn Show more Show less Seniority level Associate Employment type Full-time Job function Writing/Editing Industries Non-profit Organizations and Software Development

Technical Writer (Mortgage / Fintech)OverviewPhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.Key FunctionsCreate and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)Develop user guides, API documentation, knowledge base articles, and training materialsTranslate complex technical and regulatory concepts into clear, concise contentCollaborate with engineers and product managers to document features and system changesEnsure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)Maintain documentation standards, templates, and style guidesSupport onboarding and training through structured learning materialsManage documentation lifecycle, versioning, and updatesParticipate in product releases to ensure documentation readinessGather feedback to continuously improve documentation quality and usabilityMinimum Qualifications Education & Experience (must meet one of the following):Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries, OR7 years of experience in technical writing, preferably in fintech or regulated industries.Ability to obtain VA Public Trust Clearance.Strong ability to understand and explain complex technical systems.Experience writing API documentation and developer-facing content.Proficient in Microsoft Word and Adobe writing and editing capabilities.Proficient in Confluence and SharePoint documentation and knowledge base systems.Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.Excellent writing, editing, and communication skills.Ability to manage multiple projects and deadlines.Strong attention to detail and accuracy.Ability to simplify complex information for diverse audiencesStrong collaboration with technical and non-technical stakeholdersStructured thinking and content organizationAttention to detail and consistencyAdaptability in fast-paced, regulated environmentsProficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).Preferred QualificationsExperience in mortgage, lending, or financial services.Understanding of mortgage lifecycle (origination, underwriting, closing, servicing).Familiarity with MISMO standards and financial data structures.Experience working in Agile/Scrum environments.Knowledge of UX writing principles and content design.Experience with content management systems and documentation platforms.Exposure to compliance and regulatory documentation.Experience creating training content or instructional design.Familiarity with AI tools for content generation and documentation.Experience in digital mortgage transformation initiatives.Knowledge of API-first and microservices architectures.Position DetailsEmployment type: Full-Time, W2Location: 100% Remote (US-based)Hours: 40 hours/week with availability during core business hours of 8am-5pm ETStart date: ASAPEligibility: Must be eligible to obtain a Public Trust clearance Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Freedom Technology Solutions Group is seeking a Junior Technical Writer who will be responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. Writes and edits technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation. Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.Requirements:Assist in preparing and maintaining operations documentation, user guides and manuals and technical publicationsUnderstand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documentsGather technical information, prepares written textMaintain a current internal documentation libraryUse multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.Prepare and maintain operations documentation, user guides and manuals and technical publicationsWork with developers to produce quality documentation and training materialsWork on all phases of documentationUnderstand basic concepts and write technical copy for various types of documents for a program/project of similar complexityPrepare reports, responses, and briefings targeted to a wide range of audiencesCoordinate layout and design of documentsQualifications:Two (2) years experience as a TW in programs and contracts of similar scope, type, and complexity is required. Associate’s degree in a technical discipline from an accredited college or university is required. Two (2) years of additional TW experience may be substituted for an Associate’s degree.An active security clearance with polygraph.What’s in It for You?Flexible work environmentA team mentality – work with friendly, like-minded professionalsWork with innovative, cutting edge technologiesEnjoy Extremely Competitive Compensation And BenefitsA work-life balance you can count onOpportunities to grow and advance your career on our dimeThe Benefits You Get with FreedomAmazing benefits including matching 401k, fully paid medical, and moreGenerous paid time off – including paid site closure daysCompetitive salary offeringsPaid training and tuition reimbursementReferral bonusesFully paid life and disabilityAnnual logo wear allowanceCompany sponsored events (game nights, holiday party, summer party, happy hours)Interested in learning more about Freedom and our culture? Contact us today! We’re constantly hosting hiring events in our office and elsewhere, to help you get a sense of what life is like at Freedom before joining the team.As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran statusApplicant Federal & E-Verify PostingsVEVRAA Federal ContractorAccessibility: If you need an accommodation as part of the employment process, please contact Human Resources atPhone: 410-290-9035 Email: recruiting@goftsg.comEqual Opportunity Employer, including disabled and veterans.If you want to view the EEO Law poster, please choose your language: English - Spanish - Arabic - ChineseIf you want to view the EEO Law Supplement poster, please choose your language: English - Spanish - ChineseIf you want to view the Pay Transparency Policy Statement, please click the link: English Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Information Technology & Services

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.Responsible for assessing, designing, developing and executing educational content with a focus on utilizing eLearning technology for new and existing programs. These educational programs enable society members to acquire knowledge and skills related to the areas of health care facility operations, regulatory compliance, planning, design, construction, and certifications. This position collaborates with team members and subject matter experts on the development of a variety of educational programs. This position works with Learning Management Systems to upload and manage content, generate usage reports, and provide user support.Essential FunctionsDesign and develop content for educational programs, courses or other instructional materials or educational tools that meet member needs as well as advance their knowledge base. Education program delivery is through a variety of methods such as: webinars, on demand training, in-person programs and distance learning.Maintain existing programs for relevancy and manage the updates of existing programs using new or more effective modalities such as adaptive learning, distance learning and gamification.Utilize multiple formats, including print, audio, visual and multimedia, and selects the appropriate format for the target audience or content.Collaborate with subject matter experts to ensure that content is accurate and thorough.Evaluate the results of educational programs and modifies future programs to meet educational goals. Measure learner engagement through the utilization of data analyticsOversee curriculum management and user-support of Learning Management System.Prepare reports on ASHE educational portfolio, budget, expense and revenue as needed. Monitor progress of all development within budget and timelines. Monitor sales of all educational programs and services.Keep abreast of instructional design trends, technologies and best practices.Minimum Qualifications: EducationBachelor's Degree Adult Education, eLearning Design or related field Required Minimum Qualifications: Work Experience5+ years Experience with instructional design and development of adult education programs including but not limited to courses that are delivered virtually, in person, online and on demand Required Advanced experience with learning technology including media design, authoringsoftware and gamification experience or similar Required Prior experience working with Learning Management Systems, user support and program management Required Minimum Qualifications: Knowledge, Skills and AbilitiesAdvanced knowledge of a variety of learning methods, including adaptive learning - RequiredAdvanced knowledge of instructional design models - RequiredAdvanced knowledge of evaluating learning methods and adapting facilitation methods and styles that maximize the course outcomes for participants - RequiredWorking knowledge of project management principles - RequiredAdvanced computer and Microsoft Office skills (Outlook, Word, Excel, PowerPoint) - RequiredAdvanced skills with learning technology, virtual platforms (Zoom, Teams, Adobe Connect) and Learning Management Systems - RequiredAdvanced skills with Adobe Creative Suite and Adobe Captivate - RequiredDemonstrated knowledge of content management systems - PreferredProject management software experience (Microsoft Project, Smartsheet, TeamWork) - RequiredDemonstrated knowledge of CRMs or AMSs - PreferredBasic knowledge of web display languages (i.e., HTML, CSS, SCORM, Java) - RequiredAbility to assess and analyze industry needs and leverage the knowledge and wisdom of subject matter experts in supporting a given strategic initiative - RequiredAbility to work with subject matter experts - RequiredAbility to prioritize and manage multiple tasks within assigned deadlines - RequiredAbility to implement creative ideas through technology - RequiredAbility to work independently as well as part of a team - RequiredAbility to learn new technology - RequiredSalary InformationCommensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.Salary Range - Minimum92000Salary Range - Midpoint115000Salary Range - Maximum138000We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.The AHA participates in the E-Verify Program. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Hospitals and Health Care

For our client, we are seeking a Senior Integrated Content Strategist to join the team of a leader in the Information Technology space. This role will drive continuous improvement initiatives focused on process discipline, productivity gains, and operational consistency. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a technology-driven environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $155,400 – $272,000 annuallyResponsibilities Develop comprehensive content strategies in collaboration with campaign managers based on audience insights and business objectives Create detailed content recommendations for various formats and distribution channels tailored to target personas Drive innovation by identifying emerging content trends and new formats for competitive strategies Collaborate cross-functionally with teams to ensure consistent content implementation Champion differentiated messaging and CTAs that resonate with customer needs across all funnel stages Monitor campaign performance data and engagement metrics to provide insights for strategy refinement Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets Contribute to and maintain content playbooks documenting best practices and learningsQualifications 12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results Experience integrating AI into work processes and decision-making Exceptional leadership and cross-functional influence skills Strong ability to prioritize and execute in a fast-paced environment Expertise in data-driven decision-making and performance analysis Passion for AI, innovation, and experimenting with new tools and ideasBenefits Flexible spending accounts and health plans 401(k) Plan with company match Employee Stock Purchase Plan (ESPP) Matching donations Flexible time away plan and family leave programsOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Media

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.*** THIS ROLE IS ON-SITE IN COSTA MESA, CA. RELOCATION ASSISTANCE PROVIDED ***About The TeamAnduril’s Mission Success team is a cross-functional group that partners with every business line and supports all products that Anduril builds. Our responsibilities include product operations, training and adoption, and user documentation. We are seeking an experienced Technical Writer to create and maintain user documentation across our diverse business lines. We believe that the quality of our documentation should reflect the quality of our products, which are world-class.About The JobAs a Technical Writer, your mission is to partner with our numerous product and operations teams to deliver accurate, updated, and easy-to-understand documentation on how to use Anduril products. You will do whatever it takes to organize our engineering and program delivery functions in this mission. In this role, you will work closely with engineers, operations, and various subject matter experts to understand our products, identify user workflows, and use documentation to close the gap. As such, the Technical Writer will play a foundational role in setting the bar for tone, voice, and quality across our written artifacts.With Anduril’s focus on defense and national security, user documentation plays a critical role in ensuring front-line operators know how to leverage the “arsenal of democracy.” Your mission is to make the process of learning how to operate complex hardware and software systems as easy and seamless as possible, with exceptionally well-written and presented artifacts.You will identify relevant stakeholders and lead them through a documentation roadmap with established key milestones and targets. You will engage subject matter experts at the right time, and you will guide them towards a finished user-facing document that plainly meets customer needs. Finally, you will work with our account teams to ensure that contract deliverables are accurate, on-time, and in the right format.Written content artifacts under this charter may include things like: technical manuals, operational manuals, maintenance manuals, procedures, checklists, templates, user guides, troubleshooting guides, and release notes. You will partner with account, product, and engineering teams across all phases of product development to ensure users have the right documentation available.Along with our commercial offerings outlined above, Anduril is pursuing Programs with the GOV, which require documentation in standards such as MIL-STD-40051D and S1000D, delivered via IETMs / IETDs. Familiarity with these standards and delivery methods is highly desired.What You’ll DoGenerate, review, and edit documentation that is user-focused. Work with engineering and operations to deliver task, conditions, and standard-centric documentation.Evaluate and prioritize tasks required to successfully support product documentation efforts and keep them on track. Help drive the best decision for the company by using a data-driven approach and considering input from stakeholders to ensure well-informed decisions.Communicate and help manage expectations. Ensure risks are noted with adequate time and shared with leadership.Help build a culture of technical documentation by contributing to the living documentation process, ensuring that those who come after you learn from your acquired Anduril experience.Required Qualifications4+ years of demonstrated excellence generating technical documentation for complex hardware, software, or aerospace systems.Experience writing technical, user-facing documentation.Experience reading and interpreting engineering documentation (e.g., schematics, CAD, or software specs).Experience building content in a variety of formats (Word, XML, DITA, etc.).Strong written/verbal communication and interpersonal skills, with an emphasis on explaining highly technical subjects simply.Eligible to obtain and maintain an active U.S. security clearance.Ability to relocate, if not already local, to be onsite in Costa Mesa, CA.Preferred QualificationsMilitary exposure and experience, particularly with military technical documentation writing and formatting standards, guidelines, and verbiage (MIL-STD-40051, S1000D, etc.).Passion for excellent documentation and user experience.Previous experience creating technical documentation in Aerospace and Defense (for DoD).Experience delivering content on fast-paced, complex projects with multiple stakeholders.US Salary Range$86,000—$149,000 USDBenefitsThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.Protecting Yourself from Recruitment ScamsAnduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.To Ensure Your Safety And Help You Navigate Your Job Search With Confidence, Please Keep The Following Critical Points In Mind No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications:Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data PrivacyTo view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.Experience Level: Senior (Level 3) - Minimum 10 years experienceClearance Required: TS/SCI with CI PolygraphLocation: National Capital Region (NCR) or San Antonio, TXThe Senior Technical Writer develops and maintains comprehensive, user-friendly documentation for the unified AMS/FIPE solution. This position creates documentation tailored for users with varying technical knowledge levels, ensuring operators can effectively utilize system capabilities. The writer works closely with development teams, SMEs, and users to produce accurate, accessible documentation.Key ResponsibilitiesCreate and maintain user guides, installation instructions, and integration guidesDevelop training materials with clear examples and illustrationsWrite and update release notes for each deploymentCreate troubleshooting documentation and FAQsDevelop in-program tutorials for complex conceptsCoordinate documentation reviews with independent reviewersMaintain documentation in Government-approved repositoriesApply appropriate classification and distribution markingsSupport knowledge transfer and transition activitiesEnsure documentation meets 508 compliance requirementsRequired QualificationsMinimum 10 years of technical writing experienceBachelor's degree in Technical Communication, English, or related field (or equivalent)Experience documenting complex software systemsProficiency with documentation tools (Confluence, Markdown, etc.)Strong understanding of software development processesAbility to translate technical concepts for non-technical audiencesExperience writing documentation in classified environmentsKnowledge of style guides and documentation standardsActive TS/SCI clearanceMust be U.S. citizenSalary & BenefitsThe salary associated with this position ($99,000-$206,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Engineering Services

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Experience Level: Senior (Level 3) - Minimum 10 years experienceClearance Required: TS/SCI with CI PolygraphLocation: National Capital Region (NCR) or San Antonio, TX The Senior Technical Writer develops and maintains comprehensive, user-friendly documentation for the unified AMS/FIPE solution. This position creates documentation tailored for users with varying technical knowledge levels, ensuring operators can effectively utilize system capabilities. The writer works closely with development teams, SMEs, and users to produce accurate, accessible documentation. Key Responsibilities: * Create and maintain user guides, installation instructions, and integration guides Develop training materials with clear examples and illustrations Write and update release notes for each deployment Create troubleshooting documentation and FAQs Develop in-program tutorials for complex concepts Coordinate documentation reviews with independent reviewers Maintain documentation in Government-approved repositories Apply appropriate classification and distribution markings Support knowledge transfer and transition activities Ensure documentation meets 508 compliance requirementsRequired Qualifications: * Minimum 10 years of technical writing experience Bachelor's degree in Technical Communication, English, or related field (or equivalent) Experience documenting complex software systems Proficiency with documentation tools (Confluence, Markdown, etc.) Strong understanding of software development processes Ability to translate technical concepts for non-technical audiences Experience writing documentation in classified environments Knowledge of style guides and documentation standards Active TS/SCI clearance Must be U.S. citizenSalary & BenefitsThe salary associated with this position ($99,000-$206,000) is commensurate with the selected candidate's qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards. Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances. Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Engineering Services

Description Applicants should be available and willing to work on-site Learning Services, Knowledgebase Writer Bilingual About the role As a Knowledgebase Writer you create, manage, publish and maintain high quality content in our client knowledge base. You work closely with the Content Moderation Clients and the Training and Quality leaders to calibrate scenarios. Responsibilities: Create, edit, update and publish various types of content ensuring it is clear, concise, relevant, user-friendly,…

Position : Knowledge Management Strategist Location: Washington DC Direct Client Requirement Notes from Manager: Looking for a Knowledge Management Strategist. Must have solid ServiceNow Knowledge Base module experience. Recent 3-4 years with 5 years SNOW experience. This role is based within the Content Management team. Will be involved in developing templates and workflows. Addressing tickets related to templates and workflows. Coaching the team on how to work with templates and use the ticke…

About UsSpin.AI is the parent company of Revyz. Together, we are fast-growing B2B SaaS companies dedicated to cloud data protection, enterprise cybersecurity, and automated data management. We build cutting-edge cloud security and disaster recovery solutions for modern enterprises.Spin.AI provides an all-in-one SaaS security platform called SpinOne that protects mission-critical data across environments like Google Workspace, Microsoft 365, Salesforce, and Slack. Our software helps organizations stop ransomware (with an industry-leading 2-hour recovery SLA), uncover "Shadow IT" risks, and manage SaaS Security Posture Management (SSPM). Revyz operates as a specialized subsidiary within the Spin.AI family and is a data security and compliance platform purpose-built for the Atlassian ecosystem. Our native SaaS applications help IT and security teams automatically back up, clone, optimize, and granularly restore critical data within Jira Software, Jira Service Management (JSM), and Confluence Cloud. SummaryAs a Sr. Technical Writer, you will bridge the gap between complex engineering concepts and compelling, educational content for Revyz & Spin.AI’s SaaS products. You will be working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does, but accelerate a user from novice to power user. Your goal is to build out a modern documentation infrastructure that drives platform adoption and builds brand trust across technical communities. Your primary goal will be to author high-quality user guides, support documentation, and tutorials that empower both internal teams and external customers to maximize the value of our products.Key Responsibilities:Develop & Maintain Technical documentation Create, edit, and maintain clear, concise, and user-focused technical documentation for support pages, including user guides, release notes, knowledge base articles, process documentation, and troubleshooting FAQs. Manage Content Lifecycle: Own the end-to-end documentation creation process, including information architecture, version control, content structures, and regular content audits to ensure accuracy as software evolves. Cross-Departmental Collaboration: Work closely with software engineers, product managers, QA teams, customer success, and product marketing to gather and validate highly technical information. Collaborate in daily standups, scrum ceremonies, and cross-functional product discussions to drive alignment and project momentum. Build Interactive Client Aids: Build client aids that go beyond traditional documentation, such as scripting and recording simple product walkthroughs, use case demos, or guided tours (using tools like Loom) to assist with user onboarding and adoption. Agile Integration: Participate actively in Agile/Scrum ceremonies and utilize tracking tools like Jira, Confluence, to align documentation deliverables with product release schedules. Training and Certifications: Create educational materials and documentation for product Certificate programs. What We’re Looking For (Must-have):Technical Education: Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related technical field (practical, hands-on industry experience is heavily valued). SaaS Technical Writing Experience: 3+ years of professional technical writing experience in a software development or technology-driven environment, preferably within B2B SaaS. Atlassian & Enterprise Tool Expertise: Hands-on experience using Jira and Confluence for documentation, drafting, or project tracking, alongside a proven ability to build technical walkthroughs focused on data backup, cloning, and restoration. Clear Writing & Rapid Learning: Exceptional written communication, editing, and proofreading skills to present complex concepts in a clear, concise, and user-friendly manner, paired with a strong aptitude for quickly grasping cloud technology and cybersecurity workflows. Visual Creation Skills: Familiarity with visual creation or screen-capture tools to integrate simple diagrams, flowcharts, or screenshots to enhance user understanding and usability. End-to-End Workflow Documentation: Proven experience documenting software applications, system interactions, APIs, and end-to-end workflows beyond feature-level functionality. Sample Portfolio: A small collection of writing samples (user guides, technical blogs, or documentation) proving you can write effectively for an IT, developer, or business audience. Nice-to-Haves:SaaS Ecosystem Exposure: Familiarity or experience navigating alternative cloud environments like Salesforce and Slack. Cybersecurity Literacy: A conceptual understanding of SaaS Security Posture Management (SSPM), enterprise data protection, or ransomware recovery workflows. What We Offer:A dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills; Competitive salary base; Medical insurance; Amazing Team Buildings; Conferences, training, and other events; Why Spin.AI?Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2Collaborative, transparent culture - your ideas and experiments matterDirect impact: your work translates into real business growth and visibilityGrowth opportunities, and performance-based rewardsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Security and Investigations

Direct message the job poster from Tata Elxsi Shashikala K Shashikala K Lead - Talent Acquisition at TATA ELXSI Job Title: UX Technical WriterLocation: BangaloreExperience: 3 – 6 YearsTata Elxsi is truly your home to a billion possibilities. We believe in opportunities for everyone to be bold and curious and seek to shape the future. Explore what’s possible, discover what you love to do, and find accelerated paths for growth. At Tata Elxsi, you matter.We are looking for a bright and passionate UX Writer (Technical) with the skills below:The ideal candidate should be able to translate technical concepts into intuitive user guidance while ensuring consistency across the product experience.Key Responsibilities:Create and maintain UX copy, micro-copy, and technical documentation for complex user journeys and workflows.Understand diverse user personas and tailor content to their needs and technical proficiency.Collaborate with UX designers, product managers, engineers, and business stakeholders to simplify complex solutions through effective content.Develop and maintain content standards, terminology, and writing guidelines as part of the Design Language System (DLS).Ensure consistency, clarity, accessibility, and usability of content across digital products.Review and refine product content based on user feedback and usability insights.Required Skills:Excellent written and verbal English communication skills.Strong understanding of UX writing principles, information architecture, and content design.Experience writing technical documentation for enterprise or SaaS applications with complex workflows.Ability to understand technical concepts and convert them into simple, user-friendly language.Experience contributing to or maintaining Design Language Systems and content guidelines.Strong collaboration and stakeholder management skills. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing and Design Industries IT Services and IT Consulting and Design Services

Direct message the job poster from PracticeSuite, Inc. Deepesh Damodaran Deepesh Damodaran Vice President - Technology @ PracticeSuite, Inc. Job Summary:We are seeking a skilled and experienced technical writer to join our team. The successful candidate will be responsible for creating, editing and maintaining technical documentation, including user manuals, technical specifications, and other technical materials.Key Responsibilities:Collaborate with product managers, developers, and other subject matter experts to gather and interpret technical information and user needs.Create and maintain high-quality documentation, including user guides, API references, FAQs, and release notes. Organize and present complex technical information in a clear, concise, and user-friendly format.Ensure that all documentation is accurate, complete, and up to date.Work closely with development teams to ensure that documentation reflects the latest product features and capabilities.Manage the documentation process, including version control and document distribution.Continuously improve documentation based on user feedback, analytics, and product updates.Ensure all content aligns with our style guide, tone of voice, and accessibility standards.Participate in the development of documentation standards and best practices.Develop and maintain knowledge of industry standards and trends.Required Skills/Experience4+ years of experience in technical writingBachelor’s degree (preferably in English)Excellent writing, editing, and proofreading skills.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Experience with documentation tools, such as Microsoft Word, Adobe Acrobat etc.Experience with HTML, CSS, and XML is a plus.Knowledge of software development methodologies and the software development lifecycle a plus.Excellent communication and interpersonal skills.Should be able to converse in English.Immediate JoinerLocation – Kochi (Kerala) (Complete WFO)Who We Are:PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.Please visit our website to learn more about us, at www.practicesuite.comPracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.Interested candidates share resume at talent@practicesuite.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development and IT Services and IT Consulting

Job DescriptionAs a Technical Writer for Nokia you will be an integral part of our NSP Documentation Team, based in Bangalore. Your primary role is to develop clear and concise technical content, including user guides, developer documentation, and in-product help, to support our cutting-edge network management solutions. You will work closely with our global R&D teams in an Agile environment, you will manage multiple projects and ensure that our product documentation enhances the user experience and aligns with our company's high standards.How You Will Contribute And What You Will LearnDevelop accurate, topic-based documentation including user guides, developer guides, API documentation, installation manuals, release notes, and troubleshooting content.Collaborate with R&D, QA, Product Management, and UX teams throughout the Agile development lifecycle to ensure documentation aligns with evolving product features and customer needs.Research and analyze complex networking and network management technologies to gather and validate technical information. Use AI-powered writing and productivity tools to accelerate content creation, improve consistency, simplify complex concepts, and optimize documentation workflows. Leverage generative AI tools for content drafting, summarization, terminology standardization, metadata generation, localization support, and documentation quality improvements while ensuring technical accuracy and editorial standards. Maintain and revise documentation based on feature updates, usability feedback, analytics, and customer support insights. Ensure content quality, consistency, accessibility, and compliance with company documentation standards and style guidelines. Use XML authoring tools, Markdown, and Git to manage modular documentation efficiently in a docs-as-code environment. Track and manage documentation deliverables using Jira and collaborate across teams using Confluence. Contribute innovative ideas to improve documentation processes, self-service support experiences, and AI-enabled content strategies. Adapt quickly to changing priorities and manage multiple documentation projects in a fast-paced environment. Key Skills And ExperienceMinimum 10 years of experience in technical writing, with a proven track record in topic-based and structured authoring.Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.Proficiency in XML authoring tools and Markdown, enabling efficient content creation and formatting.Hands-on experience with Git in a Docs-as-code environment, ensuring effective collaboration and documentation management.Experience using AI-assisted writing, editing, research, or documentation tools in a professional environment.Familiarity with Agile development processes and a history of successful collaboration within scrum teams.Strong research and analytical skills to gather, validate, and present technical information accurately.Experience using Jira and Confluence for project management and content collaboration, ensuring efficient workflow.Familiarity with the telecommunications or network management domain is an asset, providing valuable industry insights.Ability to write engaging video scripts and develop interactive in-product help, enhancing user engagement.Working knowledge of Python or JavaScript is desirable, enabling efficient content creation and customization. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting and Telecommunications

Direct message the job poster from InSnap Technologies Pvt Ltd Anusha Shetty Anusha Shetty Human Resource Associate About the Role:We are looking for a Technical Content Writer who can turn complex B2B technology, SaaS, data, and AI concepts into clear, engaging, and SEO-friendly content.The ideal candidate should be comfortable researching technical topics, understanding SaaS products, interviewing subject matter experts, and creating content that is useful for both technical and business audiences.Key ResponsibilitiesResearch and write high-quality technical content for blogs, landing pages, product pages, guides, and knowledge resources.Create SEO-focused content around B2B data, lead generation, sales intelligence, SaaS, AI, data enrichment, email verification, and related topics.Understand technical product features and translate them into simple, customer-friendly language.Work closely with Product, Engineering, Marketing, and Sales teams to gather technical information.Interview subject matter experts and convert technical discussions into structured content.Create detailed how-to guides, product documentation, tutorials, comparisons, and educational resources.Conduct keyword research and optimize content for search intent, topical authority, and organic rankings.Research competitors and identify content gaps and opportunities.Ensure content is factually accurate, well-structured, original, and easy to understand.Update and optimize existing content based on SEO performance and product changes.Maintain consistent brand voice and editorial standards across all content.Support content initiatives such as newsletters, case studies, LinkedIn content, ebooks, and product-led content when required.Requirements:2+ years of experience in technical writing, SaaS content writing, B2B content, or a similar role.Strong understanding of SaaS, technology, AI, APIs, databases, or B2B software.Excellent written and verbal English communication skills.Ability to simplify complex technical concepts without losing accuracy.Strong research and analytical skills.Good understanding of SEO, search intent, keyword research, and content optimization.Experience using tools such as Google Search Console, Google Analytics, Ahrefs, Semrush, Surfer, or similar SEO tools is a plus.Ability to work with subject matter experts and independently gather technical information.Strong attention to detail and commitment to factual accuracy.Ability to manage multiple content projects and meet deadlines.Good to Have:Experience writing for B2B SaaS or sales technology companies.Experience with APIs, developer-focused content, or technical documentation.Understanding of AI, data enrichment, lead generation, CRM, sales automation, or email marketing.Experience creating comparison pages and competitor-focused content.Basic understanding of HTML, Markdown, or CMS platforms.Experience building topical authority and content clusters.What We're Looking For:We want someone who doesn't just write articles. You should be able to understand a product, understand the audience, do the research, find the story, and explain it clearly.If you enjoy breaking down complicated technology into content that people actually want to read, we'd love to hear from you. Show more Show less Seniority level Entry level Employment type Full-time Job function Writing/Editing Industries Software Development

Job Description:Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services. The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve. We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement.Qualifacts supports three platforms: CareLogic, Credible, and InSync. The EHR platforms, each uniquely positioned, allow us to serve all segment sizes within the market.If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!This is an onsite position, 5 days/week, in the Vadodara office working the MID SHIFT. Hours are 1pm-10pm IST. Remote applicants will not be considered.Job Description: Must be able to create end-user and training manuals, installation guide, online help systems and end-user reference contents. Write / Edit product related documents and develop new ideas for web content. Must be able to translate user information into user-oriented information for both nontechnical & technical audiences. Collaborate with the functional teams and define functional information about the product. Should be proficient to use various technical documentation tools like, Frame maker, Rob help, Visio, Snag IT, and MS Office Suite. Ability to conduct necessary research (by interviewing SMEs or studying existing material) to produce accurate, comprehensive documents. Ability to create, assimilate, and convey technical material in a concise and effective manner. Ability to design documents to increase both readability and usability. Excellent written and verbal English language skills. Advanced knowledge of Microsoft Office. The ability to multi-task and manage multiple deadlines. Ability to handle confidential and sensitive data/information discretely. Key Requirements: 3+ years’ experience in writing end user manuals such as user guides, troubleshooting guide, installation guides, online help manuals. Experience working with Microsoft Word to create the end user documentation. Experience in creating manuals using MSTP guidelines. Ability to communicate with SMEs to gather the necessary information about the product workflows. Ability to think from the end user’ perspective while creating the documentation. Ability to create documentation templates. Ability to maintain the documentation version-wise. Excellent verbal and written communication skills. Knowledge of U.S. HealthCare products such as Electronic Medical Records and Practice management System is an advantage. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.Help Shape the Future of AI-Powered ContentAt IRIS Education, we're transforming how educational content is created and delivered.What began as a traditional content team is rapidly evolving into a function that leverages AI, automation and innovative workflows to create high quality content at scale. We're looking for a Content Design Team Lead to help guide that transformation while building and developing a high performing, people first team.If you're an experienced leader who thrives in fast-changing environments and enjoys bringing people, technology and creativity together, we'd love to hear from you.The OpportunityAs Content Design Team Lead, you'll lead a small but growing team and play a key role in defining what content design looks like in an AI-enabled future.Working closely with Product, Training and Marketing teams, you'll ensure content supports customer needs, product innovation and commercial objectives while maintaining exceptional quality standards.Key ResponsibilitiesLead, coach and develop a content design team through a period of growth and change.Create and maintain a positive, adaptable and high-performing team culture.Define the team's strategy, processes and capability roadmap.Drive the adoption of AI-assisted content workflows and best practices.Collaborate with cross-functional stakeholders to align content initiatives with product and business priorities.Ensure content quality, consistency, accuracy and brand alignment across all outputs.Represent content design in strategic planning and roadmap discussions.About YouWe're looking for a leader who is excited by change and motivated by helping others succeed.You'll Likely BringExperience leading, coaching or developing individuals or teams.A background in content design, content strategy, editorial, communications, learning content or a related field.Strong stakeholder management and influencing skills.An adaptable mindset and confidence working in evolving environments.Interest in AI-powered content creation tools and emerging technologies.A passion for continuous improvement, innovation and team development.Nice to HaveExperience within EdTech, SaaS or other technology-led environments.Familiarity with platforms such as Aha!, Zendesk or similar content and product management tools.Why Join IRIS?At IRIS, you'll have the opportunity to shape how content design evolves within a growing technology business investing heavily in innovation and AI. You'll work alongside talented colleagues, influence strategic decisions and help build the future of content creation in education.If you're excited about leading people through transformation and creating impactful, scalable content experiences, we'd love to hear from you.Apply Today And Help Define What Comes Next.Why You’ll Love Working HereImpact: Your work will influence millions globally.Growth: Continuous learning and career development opportunities.Belonging: A culture that celebrates diversity and empowers every individual.Ready to Apply?Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.What To Expect From Our Hiring ProcessOur process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:Application review — we assess your experience and potentialInitial call — a short conversation to learn about you and share more about the roleSkills assessment — tailored to the position, e.g. case study, coding challenge or portfolio reviewFinal interview — meet the team and explore how you'll make an IMPACT at IRISWe'll always walk you through the specific stages at the start of the process so you can prepare with confidence.If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Software Development

Technical WriterJob Type: ContractorLocation: RemoteJob OverviewWe are seeking experienced Technical Writers to contribute to an AI benchmark project. You will use your technical writing expertise to create realistic evaluation tasks, develop source materials, and assess AI-generated outputs for accuracy, clarity, and audience alignment.No Prior AI Experience Is Required.Key ResponsibilitiesDesign realistic technical evaluation tasks using CSVs, PDFs, spreadsheets, code samples, and technical documents. Create and curate source materials such as product specifications, SME notes, regulatory documents, and technical references. Define expected solutions, acceptance criteria, and output requirements. Develop detailed 35+ point grading rubrics covering accuracy, precision, testability, and audience alignment. Create documentation tasks including API references, user guides, technical instructions, and compliance documents. Synthesize complex source material into clear, precise, and actionable documentation. Collaborate asynchronously with project teams to refine deliverables. Required SkillsPrecision Writing Source Synthesis Audience Calibration Technical Writing Structured Authoring Documentation Analytical Reasoning Technical Editing Acceptance Criteria & Rubric Development Preferred Qualifications2-4+ years of technical writing experience with a portfolio in software, hardware, medical devices, or regulated industries. Strong ability to create precise, testable technical documentation and instructions. Experience with style guides, structured authoring, and documentation toolchains. Exceptional written English with the ability to adapt tone and technical depth for different audiences. Strong analytical and synthesis skills. Experience creating acceptance criteria or evaluation rubrics is a plus. Familiarity with technical benchmarking or evaluation methodologies is desirable. Compensation & AvailabilityCompensation is output-based, with payment per approved task. Minimum weekly submission requirements apply.Selected experts should be ready to begin their first tasks within 24-48 hours of completing onboarding. Roles are typically filled within 48 hours.Screening QuestionsHow many years of technical writing experience do you have? What industries have you written technical documentation for? Can you share examples of technical documentation you have created? What experience do you have with structured authoring and documentation toolchains? Have you created acceptance criteria or evaluation rubrics? How do you adapt technical content for different audiences? Are you comfortable working with PDFs, spreadsheets, CSVs, and other technical source materials? How soon can you start? Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Marketing. Per prestigiosa azienda cliente del settore alimentare, cerchiamo: TRADUTTORE - KNOWLEDGE BASE WRITER Principali mansioni La risorsa selezionata collaborerà con i team di Customer Care e Customer Service per scrivere e tradurre documenti relativi ai prodotti aziendali e ai relativi servizi. I documenti possono includere: FAQ, manuali, linee guida per la risoluzione dei problemi, runbook o qualsiasi altra informazione di cui i clienti/consumatori possano aver bisogno. Per la risorsa s…