SaaS Product & Help Documentation Jobs

Job DescriptionWhat if your next job lets you simplify payments for millions, every single day?Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.About NexiAt Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.Your Everyday at NexiAs a Technical Process & Documentation Specialist , you’ll join a collaborative and forward-thinking team based in Gland. Within the team, you will be the go-to person for documentation and process organization. Your primary mission will be to gather the team’s knowledge, structure it, and transform it into clear, accessible, and easy-to-maintain procedures.About Your Future RoleIn this position, you will:Create, maintain, and update the team’s operational and technical documentation.Formalize procedures, work instructions, and user guides.Document existing processes and identify opportunities for improvement.Organize and maintain documentation repositories (SharePoint, Teams, Salesforce).Collaborate with subject-matter experts to capture and structure their knowledge.Produce process diagrams, quick reference guides, and training materials.Ensure documentation remains up to date and easily accessible.Contribute to the continuous improvement of the team’s working methods.Support new employees through clear and well-structured documentation.What We Value In YouWe’re looking for someone eager to make a difference. Here’s what we value:QualificationsEducation and ExperienceCFC in IT Operations or an equivalent qualification.Initial experience in an operational or IT environment is an asset.Strong interest in organization, processes, and document management.Good understanding of IT and collaborative tools.SkillsExcellent written communication skills in French.Good command of professional English.Very good proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams, SharePoint).Knowledge of Salesforce is an asset.Strong organizational skills and great attention to detail.Ability to work independently and in a structured manner.Comfortable interacting with a wide range of stakeholders.Analytical mindset and a desire to improve working methods.LanguagesFrench: Native speaker or excellent proficiency.English: Good professional working level.German: An asset.Additional Information6 weeks of paid vacation.Remote work possible depending on team needs.Contribution toward transportation costs.Laptop and professional equipment provided.Modern and collaborative working environment.Professional development opportunities.Integration into a dynamic and international team.Life and Culture at NexiWorking at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page .Diversity and Inclusion CommitmentAt Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.Next starts with you, everydayAt Nexi, our next idea, our next innovation, starts with you. Join us today.Please submit your CV in EnglishResponsibilities QUALIFICATIONS Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Financial Services and IT Services and IT Consulting

At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.About the role:We are looking for a full-time Instructional Designer & Writer. This role is responsible for customer-facing documentation, knowledge, training, and enablement for the CanadaHelps platform, including Ensemble*.The role ensures that internal teams and charity administrators have access to accurate, current, and actionable information through well-managed documentation, training programs, AI knowledge, and self-service resources that support successful platform adoption.This is a 12 month contract role (Maternity leave). This position is remote but may require to be in-office in Toronto for team collaborations.The annual salary range for this role is $65,000 - $75,000. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.CanadaHelps Ensemble (CHE) is a management system made by CanadaHelps, to help charities more efficiently manage donations, donor profiles, tax receipting, reports, and more.Responsibilities:CHE Knowledge Ownership (Customer-Facing)Own and maintain all customer-facing CHE documentation, ensuring content reflects current product capabilities, limitations, and workflows.Support charity administrators via email and occasional phone calls, guiding them on CHE use, efficiency, and line with current (and future) platform capabilities.Regularly audit and update knowledge base articles as CHE features evolve.Ensure clarity, accuracy, and usability of CHE help content for charities and internal teams.Act as the escalation point for CHE knowledge gaps or inconsistencies identified by Support or Product.Knowledge Management & GovernancePartner with the Content Enablement Partner (Internal & External) to ensure the ongoing maintenance, review, and continuous improvement of Knowledge Base content.Develop, organize, and standardize Knowledge Base articles, job aids, process documentation, and reference materials to improve consistency, usability, and ease of access.Partner with subject matter experts and cross-functional stakeholders to identify knowledge gaps, validate content accuracy, and implement updates resulting from business, process, system, or product changes.Monitor Knowledge Base usage, search trends, feedback, and performance metrics to identify opportunities for continuous improvement.Establish and maintain Knowledge Base governance practices, including content ownership, review cadences, version control, quality standards, and publishing processes across departments.Ensure documentation remains accurate, current, and aligned with operational processes, policies, and organizational standards.Training & EnablementDesign and deliver CHE training for customer-facing teams (Support, Account Development, Customer Success).Create scalable training materials (guides, walkthroughs, demos, release notes).Partner with Product to translate feature changes into clear training and documentation updates.Support onboarding and refresh training to ensure consistent CHE usage across teams.Genie Chatbot Training & Content Readiness Train and maintain Genie chatbot knowledge related to CHE, including:Supported actionsKnown limitationsCorrect escalation pathsValidate chatbot responses against live CHE behavior to prevent misinformation.Partner with technical teams to flag gaps where chatbot guidance does not align with CHE functionality.Ensure AI responses reflect current, approved CHE workflows.Adoption & Feedback LoopsMonitor CHE adoption signals surfaced through Support interactions and training sessions.Collect and synthesize feedback from charities and internal teams on CHE usability and comprehension.Surface recurring friction points to Product and CX leaders with clear recommendations.Support targeted enablement efforts where CHE usage or understanding is low.Cross-Functional CollaborationWork closely with Product, Support, CX, Data, and the Content Enablement Partner to ensure CHE knowledge remains accurate and actionable.Act as a bridge between technical changes and customer-understandable guidance.Ensure documentation, training, and chatbot updates are coordinated and delivered in a timely manner.Other ResponsibilitiesPerform other duties and projects as assigned in support of operational priorities and continuous improvement initiatives.What you bring:Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organizationStrong ability to translate technical product knowledge into accessible learning for cross-functional teamsExceptional communication skills, both verbal and written, with a clear instructional styleProven experience working with tools such as Google Workspace, Microsoft Office, and learning management systems; familiarity with Jira and CRM platforms is an assetStrong organizational and multitasking abilities with a keen attention to detailDemonstrated ability to work independently while managing cross-team collaborationThings that would be strong assets in this roleExperience working with charity or nonprofit partnersFamiliarity with API-based product environmentsInnovative approach to training design and team enablementBilingualism (English and French) considered a strong assetWe believe in everyoneAt CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.AI in Recruitment :CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions. AI tools may be used solely to assist with note-taking during interviews, allowing our team to focus on the conversation. These tools do not make or influence hiring decisions. Show more Show less Seniority level Entry level Employment type Contract Industries Non-profit Organization Management

Position Overview: This is a vacancy for a remote role with monthly visits at our HQ in Tutzing (South of Munich). We encourage applications from all qualified candidates, regardless of gender identity. We’re seeking a Technical Writer to elevate and reshape our product documentation. You’ll write high-quality, persona-based documentation, modernise our existing knowledge base, and help define the standards and structure of our docs. The role is part of the Customer Education team within the Pr…

Direct message the job poster from P360 Rolefa Feviola Morais Rolefa Feviola Morais HR Generalist at P360 Greetings from P360..!About us:P360 is an advanced pharma software company specializing in business technology development and implementation for pharmaceutical and life sciences companies worldwide. We specialize in technology that boosts operational efficiency across the entire organization while giving a unique view of how your internal process is functioning and how to improve them.Job DescriptionWe are looking for a skilled and detail-oriented Technical Writer to join our team. In this role, you will create clear, accurate, and user-friendly documentation that enables customers and internal stakeholders to effectively understand and use our products and services. You will collaborate closely with cross-functional teams, including Product, Engineering, Design, and Support, to transform complex technical concepts into easy-to-understand content.Key ResponsibilitiesDocumentation DevelopmentCreate, update, and maintain high-quality technical documentation, including user guides, process documentation, technical specifications, knowledge base articles, and standard operating procedures (SOPs).Ensure all documentation adheres to organizational standards for quality, accuracy, consistency, and usability.Simplify complex technical information into clear, concise, and engaging content for diverse audiences.Content ManagementResearch, organize, write, review, and edit documentation based on project requirements and product updates.Maintain documentation repositories and ensure content remains current, accurate, and easily accessible.Continuously review existing documentation and recommend improvements to enhance clarity and user experience.CollaborationWork closely with Subject Matter Experts (SMEs), Product Managers, Engineering, Design, and Support teams to gather technical information and validate documentation.Participate in documentation planning throughout the product development lifecycle.Assist in creating diagrams, screenshots, workflows, and other visual aids to improve content effectiveness.Process ImprovementDevelop and maintain documentation templates and style guides to ensure consistency across all deliverables.Support documentation migration and content organization initiatives where required.Contribute ideas to improve documentation processes, tools, and information architecture.Required QualificationsBachelor's degree in Computer Science, Engineering, Technical Communication, Information Technology, or a related field.2–4 years of experience as a Technical Writer, preferably in a software or technology environment.Excellent written and verbal communication skills with strong attention to detail.Ability to quickly understand technical concepts and translate them into user-friendly documentation.Experience creating documentation for multiple audiences, including end users, administrators, and technical teams.Strong organizational and time management skills with the ability to manage multiple assignments simultaneously.Proficiency with Microsoft Office and common documentation or collaboration tools (e.g., Confluence, SharePoint, Jira, Markdown, or similar).Preferred QualificationsUnderstanding of the Software Development Life Cycle (SDLC) and Agile methodologies.Experience collaborating with Engineering, Product, and UX teams.Familiarity with documentation authoring tools, XML/DITA, Markdown, or content management systems.Basic knowledge of UI documentation, API documentation, or release notes.Technical Writing certification (e.g., Society for Technical Communication) is an advantage.Perks & BenefitsPermanent Work from HomeFlexible Work Week (5-Day Week / 4-Day Work Week - every alternate Friday off)Fixed Internet AllowanceAdditional Employee BenefitsNote: We will review your profile against our current requirements and reach out if your qualifications are a good match for any open position. If you do not hear from us at this time, please be assured that your resume will be securely retained in our database and we will be happy to contact you should a suitable opportunity arise in the future. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting, Software Development, and Technology, Information and Internet

Position Summary We are seeking a highly motivated and technically proficient Training Material Content Creator to develop engaging, accurate, and scalable learning content for robotic automation solutions used in warehouses and distribution centers. The ideal candidate will translate complex robotics, software, and operational concepts into clear training materials that enable customers, partners, operators, technicians, and internal teams to successfully deploy, operate, and maintain warehouse automation systems. This role will work closely with Product Management, Engineering, Customer Success, Solutions, and Field Operations teams to create comprehensive learning programs for autonomous mobile robots (AMRs), robotic orchestration software, warehouse execution systems, and associated operational processes. Key Responsibilities Content DevelopmentDesign and develop instructor-led and self-paced training materials for warehouse automation solutions.Create training manuals, user guides, SOPs, work instructions, quick reference guides, and troubleshooting documents.Develop e-learning modules, interactive learning content, videos, simulations, and assessments.Translate technical product documentation into role-based learning content for operators, supervisors, maintenance teams, and administrators.Develop onboarding and certification programs for customers, partners, and internal teams.Technical DocumentationCollaborate with engineering and product teams to understand robotics functionality, workflows, and software capabilities.Create content covering:Autonomous Mobile Robots (AMRs) Robotic orchestration platforms Fleet management systems Warehouse Execution Systems (WES) Warehouse Management System (WMS) integrations Safety procedures and compliance requirements Robot maintenance and troubleshooting Operational best practices Training Program ManagementConduct training needs analysis and identify skill gaps.Define learning objectives, curricula, and certification pathways.Maintain version control of training materials as products evolve.Ensure consistency of content across global deployments and customer environments.Multimedia DevelopmentCreate instructional videos, animations, voice-over presentations, and visual learning aids.Develop scenario-based learning exercises and operational simulations.Produce product walkthroughs and system demonstrations.Continuous ImprovementGather learner feedback and training effectiveness metrics.Update content based on product releases, customer feedback, and operational learnings.Support localization efforts for global customer deployments.Required Qualifications EducationBachelor's degree in Technical Communication, Instructional Design, Engineering, Robotics, Supply Chain, Industrial Engineering, Education Technology, or a related field.Experience3–7 years of experience in technical content development, instructional design, or training program creation.Experience creating training materials for industrial automation, robotics, warehouse operations, manufacturing, or enterprise software solutions.Demonstrated ability to simplify complex technical concepts for diverse audiences.Technical SkillsUnderstanding of warehouse operations and automation workflows.Familiarity with robotics systems, AMRs, AGVs, or warehouse automation technologies.Knowledge of WMS, WES, ERP, and automation system integrations.Experience with Learning Management Systems (LMS).Proficiency in Microsoft Office Suite, Google Workspace, and content authoring tools.Content Authoring Tools Experience With One Or MoreArticulate 360Adobe CaptivateCamtasiaMadCap FlareSnagitAdobe Creative SuiteRise 360Preferred QualificationsExperience working with warehouse automation or robotics companies.Knowledge of instructional design methodologies (ADDIE, SAM, Bloom's Taxonomy).Experience creating technical training for software-as-a-service (SaaS) platforms.Familiarity with automation deployment and customer implementation processes.Experience developing certification and competency-based learning programs.Key CompetenciesExceptional written and verbal communication skills.Strong storytelling and instructional design capabilities.Ability to work cross-functionally with engineering, product, and operations teams.Analytical mindset with attention to technical accuracy.Project management and stakeholder management skills.Ability to manage multiple projects in a fast-paced environment.Success MetricsReduction in customer onboarding time.Improvement in training completion and certification rates.Reduction in support tickets due to user errors.Increased customer adoption of robotics and software features.Positive learner satisfaction scores.Timely delivery of release-aligned training content.Ideal Candidate Profile The ideal candidate combines the mindset of an instructional designer, technical writer, and warehouse automation subject matter expert, with the ability to create engaging learning experiences that accelerate adoption of robotics solutions across global warehouse operations. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

We are seeking an experienced Technical Author to create clear, practical guidance for a range of IT and digital systems. You will work with technical SMEs and system users to turn complex processes into accessible documentation. The Role As the Technical Author, you'll: Create a comprehensive suite of user guides and process documentation. Produce guidance covering CDE, CAD and BIM platforms. Work with technical SMEs to understand system functionality. Engage system users to understand process…

Salary: £52,000 - 52,000 per year Requirements: Proven experience as a Technical Author, Technical Writer, or in a similar technical documentation role Ability to understand technical concepts and work with engineers and technical specialists to gather information for accurate documentation Relevant experience in areas such as cloud and on-premises environments, Azure, IT infrastructure and operations, SaaS and client-server applications, technical and user-focused documentation, Confluence, Ma…

Kingswinford, West Midlands | Hybrid Working Available £30,000 - £40,000 DOEAre you an engineer, technically-minded professional or experienced Technical Writer who enjoys turning complex information into clear, user-friendly content?We're looking for a Technical Writer to join our growing R&D team, playing a key role in how our products are documented, understood and supported across global markets. This is an exciting opportunity to work with innovative products that genuinely improve people's lives, while collaborating with engineering and product teams across an international business.This role offers a genuine split between creating documentation for new product developments and updating existing technical documentation as products evolve. You'll have the opportunity to work closely with engineers throughout the product lifecycle, helping shape how information is communicated to customers, installers and internal teams.About The RoleAs Technical Writer, you'll be responsible for creating and maintaining a wide range of technical documentation, ensuring information is accurate, accessible and tailored to different audiences.Working alongside R&D, Engineering and Product Development teams, you'll translate complex technical concepts into clear, concise documentation that supports both end users and technical professionals.Key responsibilities include:Writing, editing and maintaining technical documentation for new and existing productsProducing user guides, installation manuals, FAQs, release notes and training materialsWorking closely with engineers and product teams to gather technical informationEnsuring documentation remains accurate and up to date as products and features evolveManaging document version control and publication processesCreating diagrams, screenshots and supporting visual content where requiredReviewing documentation with stakeholders and incorporating feedbackLeveraging AI tools to improve documentation quality and efficiencyAbout YouWe're open to candidates with previous Technical Writing experience, as well as engineers looking to move into a documentation-focused role.You'll ideally have:Excellent written communication skills with strong attention to detailThe ability to present complex technical information in a simple, logical formatStrong editing and proofreading skillsExperience working with technical products, systems or engineering environmentsFamiliarity with documentation and content management toolsUnderstanding of software development or product development lifecyclesExperience managing multiple projects and engaging with a variety of stakeholdersConfidence using AI tools within your day-to-day workAn Engineering degree would be advantageous, although practical engineering experience will be equally valued.Why Join Us?Join a growing global business with ambitious plans for the futureWork on innovative products that have a positive impact on customers' livesCollaborate with engineering and product teams across multiple international locationsHybrid working with flexibility around working from homeGenuine opportunities for career progression and international collaborationBe part of a supportive and highly skilled R&D environment where your work will have visible impactOur vision is to empower people with mobility for life, and we're looking for someone who shares our commitment to quality, collaboration, innovation and delivering the very best outcomes for customers.If you're passionate about clear communication, enjoy understanding how things work, and want to develop your career within a growing international organisation, we'd love to hear from you. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Manufacturing

About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams. At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build. Bring your perspective. Raise the standard. Build what matters. About the RoleWe’re looking for a Filipino Games Translation & Localization Specialist to join our world-class localization team. In this role, you’ll translate and localize gaming content into Filipino with exceptional linguistic quality, cultural relevance, and attention to detail. You’ll collaborate with fellow localization specialists and cross-functional partners to deliver accurate, engaging content for players and customers.This role is ideal for someone who combines deep Filipino language expertise with a genuine passion for gaming. You’ll work across new releases, marketing materials, support content, and other customer-facing communications while managing changing priorities and occasional last-minute updates.What You’ll Do Translate and localize gaming and technical content from English into Filipino. Support new releases, marketing materials, knowledge base articles, and other customer-facing content. Ensure translations are accurate, culturally relevant, and consistent in tone, terminology, grammar, and style. Review and refine localized content to maintain the highest standards of linguistic quality. Manage short-term and long-term translation projects while meeting deadlines and quality expectations. Reprioritize work effectively when source materials or project requirements change. Use computer-assisted translation tools to manage terminology, translation memory, and workflow consistency. Collaborate closely with other translators, reviewers, project teams, and stakeholders. Stay informed about gaming terminology, genres, platforms, hardware, and player communities. Contribute to a team culture focused on quality, continuous improvement, innovation, and shared success. What You’ll Bring Bachelor’s degree or equivalent qualification, preferably in translation, localization, linguistics, game design, or a related field. Native-level written and verbal proficiency in Filipino, including exceptional command of grammar, spelling, punctuation, and style. Excellent written and spoken English communication skills. Professional translation or localization experience. Strong familiarity with gaming terminology and the ability to translate content accurately within a gaming context. Experience with computer-assisted translation tools such as Crowdin, memoQ, Memsource, SDL Trados, Wordfast, or similar platforms. Excellent organization, prioritization, and time-management skills. Ability to manage multiple projects, adapt to quick turnaround times, and maintain quality when priorities change. A collaborative approach and the ability to communicate effectively in a highly team-oriented environment. Strong knowledge of operating systems, including Windows, macOS, iOS, and Android. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, OneNote, and SharePoint. Preferred Qualifications Experience translating or localizing gaming and technical content. Passion for PC or console gaming. Familiarity with computer hardware, software development, or game design. Familiarity with game distribution platforms. Knowledge of different game genres and online gaming communities. Knowledge of gaming hardware and platform ecosystems. CompensationAt Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.For candidates based in Washington State, the anticipated compensation range is $33.65 to $43.25 USD per hour, with a midpoint of $38.45 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.Location and Work ArrangementRemote, United StatesThis role may be performed remotely from within the United States. The team’s core coverage hours are 10:00 a.m. to 6:00 p.m. Pacific Time. Alternative schedules may be available based on the employee’s time zone and existing team coverage. When Pacific Time coverage is needed, employees must be available to work the established core hours. Benefits Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include: Medical, dental, and vision coverage Flexible Spending Account (FSA) 401(k) retirement plan Competitive paid time off Parental leave Professional growth and development opportunities Benefits and eligibility may vary based on role, employment status, and location. Equal Employment Opportunity Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law. Applicant Accommodations If you need a reasonable accommodation to participate in any part of the application or interview process, please contact . Originally posted on Himalayas

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Global Education Department enables Motorola Solutions’ technologies to be deployed, used, and supported with confidence. We create scalable training and learning experiences for customers, partners, and employees worldwide. Through clear, effective education on our products and solutions, we directly support safer communities and more resilient organizations. Job DescriptionThe Senior Instructional Designer is an end-to-end learning architect and author within the Online Training Team. This role is responsible for the full lifecycle—from front-end performance analysis and learner persona creation to hands-on development and portfolio maintenance—of high-quality online technical product training.This is a full-stack, hands-on instructional design and development role. The ideal candidate does not just write storyboards or manage vendors; they directly author interactive eLearning, translate complex software UI changes into task-based user workflows, and own learning products from strategy to finished build. Success requires deep instructional design theory, advanced proficiency in authoring tools like Articulate Storyline 360, and comfort leveraging emerging technologies—including generative AI—to accelerate output.Key Responsibilities End-to-End Instructional Design: Conduct needs analysis, build targeted learner personas, map task workflows, define measurable learning objectives, create instructional strategies, and build assessments that drive performance outcomes. Hands-On eLearning Development: Directly author interactive, visually compelling online training modules, simulations, and software walkthroughs in Articulate Storyline 360 and Rise 360. UI & Workflow Translation: Analyze complex hardware and software updates, release notes, and UI changes to evaluate their impact on user workflows and update learning materials accordingly. Multimedia Production: Produce supporting multimedia assets—including software demo videos, animations, and graphics—using tools like Camtasia and the Adobe Creative Suite. Portfolio & Asset Lifecycle Management: Manage, prioritize, and maintain the ongoing accuracy of training assets across a product portfolio to align with rapid release cycles and product roadmaps. SME & Stakeholder Collaboration: Partner directly with Product Managers, Engineers, and Technical SMEs across global time zones to gather inputs, validate technical accuracy, and manage project timelines. Instructional Quality & Standards: Apply solid adult learning principles, performance-based design, and modular content architecture while adhering to brand guidelines and accessibility standards. AI Tool Integration: Actively use AI-enabled tools (e.g., ChatGPT, Claude, Midjourney) to accelerate scripting, scenario generation, media creation, and content optimization. Continuous Improvement: Analyze post-launch learner analytics, assessment data, and feedback to continuously optimize learning experiences. Basic Requirements Associate or Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent practical experience). 5+ years of professional experience in Instructional Design or Learning Experience Design, owning the full instructional design lifecycle (ADDIE/SAM) from front-end needs analysis to final build. Advanced, hands-on technical proficiency in Articulate Storyline 360 and Rise 360 with a proven track record of authoring custom interactions, variables, conditions, and state changes from scratch (this role requires direct building, not hand-offs to external developers). Mandatory Portfolio/Work Samples: Must present a portfolio showcasing work samples of interactive technical training, custom Storyline builds, task-based simulations, and clear instructional design decisions. Solid, demonstrable grasp of adult learning theories, learner persona development, and performance support frameworks. Experience designing and developing training for software, SaaS, hardware, telecommunications, enterprise technology, or complex technical product environments. Preferred Qualifications & Competitive Advantages Demonstrated ability to translate technical UI changes, system updates, and architecture diagrams into intuitive, scenario-based learning. Proven experience using Generative AI tools in active workflows (e.g., rapid scripting, prototyping, prompt engineering, or media generation). Advanced video editing and screencast production skills (Camtasia, Premiere Pro). Experience working across cross-functional, global teams and managing multi-product training portfolios. Excellent verbal and written communication skills with strong SME interview and stakeholder management capabilities. Travel RequirementsNone Relocation ProvidedNone Position TypeExperiencedReferral Payment PlanNoEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.Originally posted on Himalayas

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleAs a member of Veeva’s Strategy team, you will be responsible for the growth and adoption of Veeva’s Commercial Content products in Europe. This includes developing go-to-market strategies, helping to drive product innovation, providing oversight to key deals and projects, managing strategic relationships and demonstrating thought leadership with Veeva’s existing and prospective customers. In this role, you will work collaboratively with a team of Life Sciences industry and technology experts across Veeva’s product, sales, services, solutions consulting, customer success and marketing teams to drive growth and deliver customer success.What You'll Do Sustain and grow Veeva’s PromoMats business in Europe Own P&L customer segment in region including current customers and identifying and growing new customer base Provide strategic input, direction, and support to sales teams driving new opportunities for PromoMats Thoroughly understand the business challenges and market dynamics in the Marketing and MLR space and how our products address those needs Guide the product team in support of new features and capabilities, including new areas of product growth Coordinate and influence cross-functional resources across the customer lifecycle from sales to delivery and beyond Provide thought leadership by presenting at industry conferences, leading webinars, and authoring articles and blogs Build lasting relationships and help foster an energetic community of customers to develop evangelists within the industry and facilitate peer to peer collaboration Work collaboratively with Marketing to develop and support the execution of impactful marketing strategies Requirements 10+ years experience working either directly in, or as a solution provider/consultant to the life sciences industry Understanding of SaaS/Cloud solutions and technology with a proven track record of helping advise customers on adoption of new products High level understanding of Marketing Operations and MLR business processes and technology Proven success in customer facing roles CEO mentality to drive outcomes internally and externally. Stays focused on results and drives execution among the team. Able to work with autonomy and adapt to change Ability to critically think and develop a strategy and execution plan across all areas of business (Product, Marketing, Customer Success, Consulting, etc.) Confident in presenting to senior stakeholders High level understanding of Marketing Operations and Life Sciences industry Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. If moving to the interview stage, our process is as follows: A conversation with the hiring manager A personality assessment A practical case exercise A final conversation with our group's Senior Leader Once all interviews are complete, the manager will be in touch with a final decision. Compensation Total compensation: 120,000 - 205,000 EUR The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemoteSpainVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .Originally posted on Himalayas

Overview of the RoleThe Documentation Specialist is a critical support role operating across Product, Training and Documentation. The role owns the complete documentation lifecycle for allocated products, new product developments and enhancements - from identifying upcoming work and producing release notes to creating, publishing and maintaining customer-facing guidance.Working closely with Product streams, the Documentation and Training team, as well as other teams, the Documentation Specialist ensures that content is accurate, timely, consistent, easy to use and aligned with branding and guide-writing standards. The role actively uses AI to support efficient content creation, quality assurance and continuous improvement, while applying appropriate human review and judgement. It helps prevent release-note delays and documentation backlogs, strengthens quality control, improves response times and provides additional capacity during peak periods.Key ResponsibilitiesTake end-to-end ownership of documentation for allocated products and features, from identifying upcoming work in DevOps through to publication and ongoing maintenance.Gather and clarify product information, anticipate documentation needs and plan work in line with sprint and release priorities.Write clear, accurate and accessible sprint release notes, product communications, user guides and Help Centre content.Maintain published guidance, including screenshots, wording and supporting content, so it remains current, complete and easy to use.Work with Product Owners, Product teams and the Documentation and Training team to validate technical accuracy, secure approval and keep content aligned without gaps or duplication.Manage documentation through the appropriate systems and publishing platforms, including DevOps, Beamer, WordPress and Dynamics 365.Review and improve content for quality, consistency, usability, branding and compliance with agreed guide-writing standards.Respond to internal requests and use Help Desk feedback, recurring customer queries and periodic reviews to identify and prioritise new or improved guidance.Support the creation of training documentation and take-away materials, such as post-training handouts or session manuals, where required.Use AI tools confidently and responsibly to accelerate research, drafting, editing, summarisation and quality assurance, while validating outputs for accuracy, tone, security and compliance; provide clear visibility of progress, risks, dependencies and potential delays.ExpectationsWork independently within allocated sprint priorities, taking initiative to obtain the information and approvals needed to complete each assignment.Deliver accurate, complete and quality-assured documentation to sprint and release deadlines, raising risks or missing information early.Build effective working relationships across Product, Training, Documentation and other teams, and remain informed about relevant product and workflow changes.Manage allocated products proactively across their lifecycle, balancing planned work with urgent changes, ad hoc requests and peak workloads.Proactively identify, test and share practical ways to use AI to improve documentation quality, consistency, accessibility and efficiency, while maintaining human oversight and following agreed governance.Required Skills and AttributesExcellent written English, proofreading and editing skills, with close attention to accuracy, detail and consistency.Ability to turn technical or complex product information into clear, concise and customer-friendly guidance.Good knowledge of Bromcom products and workflows, or the ability to build detailed product knowledge quickly.Experience producing technical documentation, release notes, user guides, Help Centre content or training materials.Strong communication, collaboration and relationship-building skills, with the confidence to clarify requirements, challenge ambiguity and obtain sign-off from subject-matter experts and Product Owners.Strong organisation, prioritisation and judgement, with the initiative to work independently across sprint deadlines, planned reviews and ad hoc requests while contributing positively to the wider team.A user-focused mindset and an understanding of how structure, language and screenshots affect the usability of guidance.Confidence using Microsoft Word and Excel and the ability to learn DevOps, Beamer, WordPress and Dynamics 365, together with practical experience or a strong willingness to use AI tools for prompting, drafting, analysis and quality checks. Applies curiosity, critical judgement and responsible handling of information as products, tools and standards evolve. Bromcom is an equal opportunities employer.Originally posted on Himalayas

Job Responsibilities: Works closely with key personnel and participates in technical training to develop expert level understanding of assays, instrumentation, and software as it applies to documentation. Manages multiple user documentation projects at a time. Designs and implements work instructions, area guidelines, knowledge base topics, style guides/templates and departmental SOPS. Analyze current processes, identifying and evaluating options and suggesting changes with the intent of improv…

What We're Looking For Must-have experience 8 years in technical content development, instructional design, or learning experience design, ideally in a SaaS or enterprise software context. Strong background in post-sales SaaS or enterprise software partner deployment and implementation enablement. Recent (last 3 5 years) experience creating technical training for deployment and implementation roles (for example, partner consultants, implementation engineers, DevOps or integration teams), not pr…

Job Title: Technical Writer Location: Coppell TX Contract Principal Duties Lead an audit of the existing Enterprise ServiceNow Knowledge Base (KB) to assess content quality and gaps, and deliver a prioritized remediation roadmap. Define and document KB content standards covering voice, tone, structure, taxonomy, metadata tagging, and article lifecycle management. Write and publish procedures, end-user guides, runbooks, and articles in plain language accessible to both technical and non-technica…

Direct message the job poster from FPT Retail Nguyễn Văn Hoài Bảo Nguyễn Văn Hoài Bảo Talent Acquisition | Employer Branding | Young Talent Program JOB DESCRIPTIONDevelop and deliver comprehensive training programs on Home Appliance & Electronics products for Sales Staff and Store Managers.Build and maintain a product knowledge system, covering product features, technologies, specifications, key selling points, competitive advantages, and practical applications.Translate product knowledge into effective sales and consultation skills, enabling employees to understand products and recommend the right solutions based on customer needs.Conduct Onboarding, Product Training, Sales Training, and advanced training programs across the entire retail network.Design practical learning activities, including role-plays, case studies, product demonstrations, customer consultation scenarios, and hands-on sales practice.Collaborate with Merchandising, Sales, and Operations teams to identify training needs and develop programs aligned with actual store operations.Monitor and evaluate post-training performance; recommend coaching and follow-up training programs to improve sales effectiveness.Continuously update training content based on technology trends, new product launches, customer behavior, and market trends in the Home Appliance & Electronics industry.Collaborate with brands and industry partners to update product knowledge and deliver specialized training programs.Develop and standardize training materials, videos, assessments, and knowledge bases for Home Appliance & Electronics products.Participate in developing internal trainers through Train-the-Trainer programs across different regions.Conduct on-site training and coaching at stores and be willing to travel to different provinces/cities based on training plans.REQUIREMENTSBachelor’s degree or above, preferably in Electrical & Electronics Engineering, Refrigeration, Engineering, Business Administration, Management, or related fields.At least 3 years of experience in the Home Appliance & Electronics industry, preferably with experience in electronics retail chains, brands, or distributors.Proven experience in Product Training, Sales Training, or Sales Team Training.Strong knowledge of Home Appliances, Refrigeration, Kitchen Appliances, Home Care Appliances, and Consumer Electronics.Strong ability to analyze and compare product features, technologies, specifications, and competitive advantages.Ability to translate product knowledge into practical sales consultation scenarios, selling techniques, and customer handling situations.Proven experience in classroom training, presentation, coaching, and team development.Strong communication and presentation skills, with the ability to engage and energize learners.Practical, business-oriented mindset, with a strong focus on sales effectiveness rather than theory.Proactive in keeping up with new products, technologies, and market trends in the Home Appliance & Electronics industry.Ability to develop training materials, presentations, learning content, and post-training assessment tools.Willingness to travel and conduct training at stores across different locations.Preferred: Candidates with experience as a Trainer, Product Trainer, Sales Trainer, Training Supervisor/Manager, Category/Industry Specialist, or in training roles within major electronics retail chains. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Retail

Role & Responsibilities: Document Lifecycle Management: Drive the entire document creation lifecycle, including planning, writing, formatting, editing, reviewing, proofreading, and publishing procedural and technical content for both technical and non-technical users. Product Documentation: Develop and maintain product-related documentation such as user guides, how-to guides, release notes, and more, adhering to project guidelines, stakeholder direction, and release schedule timelines. Support …

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! </p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. <br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Senior Learning Experience Designer.</p> <p><strong>About the job</strong></p> <p>This position is needed within our Learning Experience Design team which is the engine that helps our GTM organization achieve their revenue goals. We are seeking an innovative Senior Learning Experience Designer to revolutionize how our global sales team learns, adapts, and executes. In this role, you will bridge instructional design, sales effectiveness, strategic priorities, and cutting-edge artificial intelligence. You won't just create training modules—you will design high-impact, AI-enhanced learning journeys, a range of modalities to match the sellers’ needs, interactive simulations, and performance support tools that shorten ramp times and drive revenue.<br>The ideal candidate is an agile instructional designer who actively tests, adopts, and masters modern AI design tools (generative text, AI video, code blocks, voice synthesis, automated assessments, and interactive simulation builders) to multiply design output quality and speed.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li> Leverage AI authoring tools, large language models (LLMs), and prompt engineering to rapidly draft, iterate, and refine learning materials, roleplay scenarios, pitch guides, and sessions.</li> <li>Build AI-driven roleplay simulations (e.g. objection-handling exercises, discovery calls, uncovering use case exercise, etc.)  where sales reps can practice realistic customer conversations with generative AI personas.</li> <li>Develop content into enablement that is driven by adult learning theory; enablement modalities are selected based on what best supports the seller. </li> <li>Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies </li> <li>Design just-in-time performance support assets (FAQs, Playbooks) integrated directly into seller workflows (CRM, Slack/Teams, Sales Engagement platforms).</li> <li>Transform complex product specifications and market insights/positioning frameworks into easily digestible, highly actionable learning experiences.</li> <li>Design dynamic, personalized learning paths based on rep tenure, role (AE, SE, SDR, DSR, etc)), performance data, and skill gaps.</li> <li>Implement AI-based automated feedback loops that evaluate sales reps' video pitches, call recordings, and written communications.</li> <li>Continually research, test, and integrate emerging AI tools and software into the enablement tech stack to accelerate enablement development cycles, increase outcome quality, and increase enablement impact.</li> <li>Establish guidelines, prompt libraries, and best practices for the team's ethical and effective use of AI design tools.</li> <li>Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to continually optimize enablement programs.</li> </ul> <p><strong>Qualifications </strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement—preferably within a fast-paced B2B SaaS or technology environment.</li> <li>Expert-level mastery of prompt engineering using LLMs (ChatGPT, Claude, Gemini) for curriculum design, scenario building, and content generation.</li> <li> Intermediate level familiarity/ building with modern AI-enhanced L&D platforms, adaptive learning engines, and/or AI roleplay platforms (e.g., Gong, Articulate 360, Quantified, AI, Allego).</li> <li>Hands-on experience with tools like ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway.</li> <li>Advanced proficiency with authoring tools (e.g. Articulate Storyline/Rise, Adobe CC, Google Suite,) integrated with modern AI plugins.</li> <li>A demonstrated ability to create engaging, application-based content (we’ll want to see examples of your work!).</li> <li>Understanding of the B2B sales cycle, buyer personas, and revenue metrics.</li> <li>Early adopter mentality with a passion for experimenting with emerging tech to automate tedious tasks and maximize creative output.</li> <li>Strong copywriting and visual communication skills tailored specifically to high-performing sales audiences.  </li> </ul> <p><strong>Location</strong></p> <p>This role will be remote,<em> </em>but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</p> <p><strong>Travel </strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. </p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><strong>Compensation</strong></p> <p><em>*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.</em></p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :  106,320.00 - 132,900.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 112,560.00 - 140,700.00.</li> <li>Based in the San Francisco Bay area, California: $125,040.00  - 156,300.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p> <p><strong>Application deadline information </strong></p> <p>Applications for this role are intended to be accepted until <strong>October 25th</strong> but may change based on business needs. </p> <p> </p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p> <p><strong><span style="color: rgb(255, 255, 255);">.</span></strong></p> <p><strong>Stay alert to recruitment fraud</strong></p> <p>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @<a href="http://twilio.com">twilio.com</a> email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.<br><br><span style="color: rgb(255, 255, 255);">.</span><strong> </strong></p> <p><strong>Twilio is proud to be an equal opportunity employer.</strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div>

Ubicación: Barcelona, híbrido (3 días en oficina, lunes incluido, y 2 en remoto)Oficinas: Carrer de la Llacuna, 162, Sant Martí, 08018 BarcelonaEn Tauniqo.ai ayudamos a las empresas a transformar la formación corporativa y la selección de talento mediante simulaciones conversacionales con inteligencia artificial: roleplays, entrevistas simuladas y experiencias prácticas que entrenan y evalúan habilidades reales.El rolBuscamos un/a Instructional Designer que diseñe formaciones basadas en IA conversacional y acompañe a nuestros clientes desde el onboarding hasta el uso diario de la plataforma.Qué harásDiseñar roleplays, simulaciones e itinerarios formativos adaptados a cada cliente: escenarios, personajes, objetivos y criterios de evaluación.Definir rúbricas y feedback para la evaluación con IA, y ajustar los prompts de personajes y evaluadores.Liderar el onboarding de nuevos clientes e impartir formaciones sobre la plataforma.Dar soporte a clientes y escalar incidencias al equipo técnico cuando haga falta.Analizar datos de uso y trasladar mejoras a contenidos y producto.Qué buscamos3+ años en diseño instruccional, formación corporativa o e-learning.Experiencia diseñando formación en ventas, atención al cliente, liderazgo o soft skills.Experiencia con plataformas LMS.Soltura impartiendo formaciones y orientación al cliente.Castellano e inglés a nivel profesional.Curiosidad por la IA generativa.Valorable: experiencia con roleplays o simulaciones, customer success en SaaS y conocimiento de FUNDAE. Show more Show less Seniority level Entry level Employment type Full-time Industries Information Services

Who we areDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summaryDigiCert is seeking a Technical Content Strategist to work at the intersection of product change, industry evolution, and customer impact. In this role, you will translate complex information into clear, trusted guidance that enables Validation and Technical Support teams to operate with confidence. You will shape how knowledge is created, structured, governed, measured, and reused across the organization. Your work will ensure that processes are not only documented but also accurate, testable, scalable, easy to find, and ready to support automation and generative AI experiences. This highly collaborative role partners with Product, Validation, Technical Support, Operations, Compliance, Training, User Experience, Marketing,Localization, and AI teams. Your work will directly influence operational efficiency, customer trust, content quality, and the performance of customer-facing support channels. What you will doAnticipate and Respond to ChangeIdentify, assess, and document current business processes while acting as an early signal for upcoming product, regulatory, policy, and industry changes.Partner with subject-matter experts and cross-functional teams to capture changes accurately, assess their content impact, and publish updates at the right time.Establish sustainable content-maintenance practices, including clear ownership, review cycles, version control, and retirement criteria.Validate, Test, and Strengthen ProcessesTest and verify new or updated processes using realistic scenarios to confirm accuracy, completeness, and usability before publication.Facilitate reviews with Product, Validation, Operations, Compliance, Support, and other relevant stakeholders, resolving conflicting input and documenting approved outcomes.Identify process gaps, unclear ownership, and recurring customer or agent friction, then recommend practical content or workflow improvements.Turn Complexity into Clear, Useful ContentResearch and analyze technical and operational challenges, translating them into clear, accurate, actionable guidance for internal and external audiences.Create, edit, and review high-quality written and multimedia content, including knowledge articles, process documentation, troubleshooting guides, FAQs, release content, and enablement materials.Apply plain-language, editorial, brand, accessibility, and inclusive-language standards consistently.Adapt content depth, tone, format, and terminology to the audience while maintaining technical accuracy.Lead Content Strategy and GovernanceDevelop and maintain content models, taxonomies, metadata, templates, style guidance, and governance standards that improve consistency and reuse.Conduct content inventories, audits, gap analyses, and lifecycle reviews to identify duplication, outdated information, and high-value improvement opportunities.Structure content for search, localization, accessibility, and AI retrieval, using clear headings, modular information, descriptive links, and consistent terminology.Work with content owners to define accountability, approval pathways, review cadences, and quality standards.Optimize Discoverability and Customer ExperienceApply search engine optimization (SEO) and internal search best practices, including keyword research, search-intent analysis, metadata optimization, content linking, and content-structure improvements.Collaborate with UX and Product teams to align content with customer journeys, product workflows, and self-service needs.Use search data, customer feedback, support conversations, and content-performance insights to improve findability, comprehension, and task completion.Measure Impact and Continuously ImproveDefine and monitor content success measures such as traffic, search success, engagement, helpfulness, self-service completion, deflection, content freshness, and customer feedback.Turn qualitative and quantitative insights into prioritized content recommendations and communicate outcomes to stakeholders.Monitor the knowledge base to ensure content remains current, relevant, compliant, and aligned with how customers and teams work. What you will haveAt least two years of experience in technical support, customer support, technical operations, or a closely related field; a relevant tertiary qualification is advantageous.At least two years of technical, UX, or content-writing experience. A writing sample or portfolio will be required.Demonstrated ability to understand complex technical or operational information and convert it into clear, audience-appropriate content.Strong written and verbal communication skills, with excellent command of grammar, editing, and information organization.Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, SharePoint, and PowerPoint.Advanced knowledge of Adobe Experience Manager (AEM), including authoring, components, templates, tags, metadata, workflows, versioning, publishing, and content governance.Advanced knowledge of SEO and content discoverability, including keyword research, search intent, on-page optimization, information architecture, internal linking, structured data concepts, and performance measurement.Familiarity with Jira and Confluence, including content collaboration, requirements tracking, and workflow management.Ability to manage multiple projects, stakeholders, and deadlines in a fast-changing environment.Experience collaborating with subject-matter experts and managing content through review and approval workflows. Nice to haveExperience using content analytics and insight tools such as Adobe Analytics, Google Analytics, Google Search Console, or equivalent platforms to evaluate performance and prioritize improvements.Strong understanding of content strategy practices, including content modeling, taxonomy, metadata, content audits, lifecycle management, editorial governance, and reusable or structured content.Experience designing content for conversational AI, enterprise search, retrieval-augmented generation, or other AI-powered knowledge experiences; understanding of how source-content quality affects AI responses.Basic working knowledge of APIs and their role in connecting products, support systems, content platforms, and AI solutions.Familiarity with CertCentral and DigiCert ONE platforms and products; strong DigiCert ONE proficiency is highly advantageous.Knowledge of PKI, TLS/SSL, code signing, DNS, S/MIME, SMTP, and networking protocols is beneficial.Relevant technical certifications, such as CompTIA A+, Network+, Security+, or equivalent credentials, are beneficial. BenefitsCompetitive compensation and comprehensive benefits package  Generous paid time off, including holidays and additional leave options  Family-friendly leave policies, including maternity, paternity, and other supportive leave programs  Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources  Pension, life insurance, and income protection benefits (location dependent)  Employee Assistance Program with 24/7 confidential support for employees and their families  Education assistance and professional development opportunities  Access to LinkedIn Learning and continuous learning resources  Employee referral bonus program and additional company perks and discounts  Business travel insurance and global employee support programs  To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. __PRESENT__PRESENT__PRESENT Show more Show less Seniority level Entry level Employment type Full-time Industries Technology, Information and Internet