SaaS Product & Help Documentation Jobs

Direct message the job poster from Flexiple Suvansh Bansal Suvansh Bansal Co-founder, Flexiple | Helping companies build & scale high-impact offshore teams/ GCCs | IIM-A & DCE alum Technical WriterA high-growth, VC-backed SaaS company hiring its founding India documentation teamLocation: Remote (India)The Documentation GapA high-growth, venture-backed SaaS company is hiring its founding India documentation team and has partnered with Flexiple to bring on its first dedicated Technical Writer. The product has outgrown its docs — support tickets repeat questions the help centre should already answer, and every release ships faster than the documentation can keep up. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.What You'll OwnDocumentation & ContentWrite and maintain user guides, API references, release notes, and in-app help contentTurn engineering specs and product briefs into documentation a non-technical user can followAudit existing docs for gaps, outdated screens, and broken steps, and fix them on a rolling basisProcess & PartnershipSit in sprint planning and release reviews to catch documentation needs before launch, not afterWork directly with engineers, product managers, and support to source accurate detailSet and maintain a style guide so every writer who joins later sounds consistentWhat Makes You a Fit2 to 6 years writing technical or product documentation, ideally for softwareA portfolio of published docs, guides, or API references you can walk throughComfort reading a spec or sitting through a technical walkthrough and asking the right questionsClear written English and a reliable remote-work setupGood to HaveFamiliarity with a docs-as-code workflow or a tool like Git, Markdown, or a headless CMSBasic understanding of APIs and how developers read reference documentationExperience setting up a documentation structure from close to scratchWhat's In It for YouThe chance to build a SaaS company's documentation practice from its first pageRemote-friendly, pan-India hiring with long-term placementDirect access to the engineers and product owners who build what you documentHow We HireHR Screening → Writing Sample → Team Round → Culture FitOne application here is treated as consideration for this role and any other opening Flexiple matches you to. Show more Show less Seniority level Associate Employment type Full-time Industries Software Development, Technology, Information and Internet, and IT Services and IT Consulting

Department: Operations Employment Type: Permanent Location: South Africa Reporting To: Senior Global Communications & Adoption Specialist Compensation: R750,000 - R833,300 / year Description At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics …

Direct message the job poster from Ventula Consulting Andrew Shaw Andrew Shaw Director & Owner Ventula Consulting Working Instructions Writer – Finance / S/4HANAWe are looking for an experienced Working Instructions Writer to join a major global S/4HANA transformation programme within the pharmaceutical industry.The role will focus on developing clear, comprehensive and user-friendly Working Instructions for Finance business processes, providing end users with accurate step-by-step guidance to successfully carry out activities within an S/4HANA environment.Key Responsibilities:• Develop clear, detailed step-by-step Working Instructions for end users• Work closely with Finance SMEs, process owners and technical specialists to gather and validate content• Document S/4HANA business processes accurately and consistently• Review and update documentation following process changes and stakeholder feedback• Follow defined templates and formatting standards to ensure consistency• Deliver documentation in line with project plans and tight deadlines• Support quality, compliance and audit-readiness requirementsEssential Experience:• Strong previous experience writing Working Instructions, SOPs, process documentation or end-user guides• Demonstrable experience writing Working Instructions for S/4HANA business processes• Strong Finance process knowledge, ideally including Planning & Budgeting, O2DC and/or PM&M• Good S/4HANA knowledge, ideally gained within a large-scale implementation or transformation programme• Experience working closely with SMEs and process owners• Excellent attention to detail and ability to work within strict documentation templates• Ability to deliver high-quality documentation against tight project deadlinesHighly Desirable:• Pharmaceutical industry experience• Large-scale/global S/4HANA transformation experience• SAP Enable Now knowledge/experienceLocation: Luton / Remote – ad hoc site attendance if requiredDuration: 6 months + possible extensionRate: £450 per day IR35 Show more Show less Seniority level Associate Employment type Contract Industries Pharmaceutical Manufacturing

DescriptionKeeper is hiring a detail-oriented Creative Localization Specialist to manage the localization of global creative assets across multiple languages and design platforms. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver high-quality creative experiences to a global audience.About KeeperKeeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at.About the RoleAs a Creative Localization Specialist, you will adapt existing creative assets into multiple languages and formats while ensuring accuracy, consistency, and adherence to Keeper’s brand and design standards. Reporting to the Director of Localization, you will work closely with the design team and Head of Product Design to manage localization workflows, resolve design challenges, and deliver polished assets across print, digital, and motion formats.Responsibilities Localize creative assets in Adobe Creative Suite (primarily, but not limited to InDesign and AfterEffects), Figma, and motion graphics files for 16+ target languages Manage design localization workflows by submitting translation requests through Smartling and applying completed translations to Figma and other design files Adapt layouts, spacing, formatting, and visual elements to accommodate language-specific text expansion and contraction Maintain consistency in terminology, brand guidelines, formatting, and design standards across localized assets Conduct quality assurance reviews to confirm accuracy, formatting, visual integrity, and overall design quality Support the localization of digital, print, presentation, video, and other creative materials Manage localization workflows, timelines, file handoffs, and deliverables across multiple languages and file types Collaborate with the Director of Localization, translation team, designers, and other stakeholders to identify and resolve localization challenges Maintain organized asset libraries, file naming conventions, version control, and final deliverables Track project status and communicate updates, risks, and outstanding needs to relevant stakeholders Support continuous improvements to localization processes, templates, and production workflows Participate in special projects for the Localization, Design, and Product Design teams Requirements 2+ years of experience in creative production, localization, graphic design, or a related field Proficiency in Adobe InDesign and Figma Basic understanding of motion graphics tools, such as Adobe After Effects, Adobe Premiere, or similar platforms Experience working with localization workflows and multilingual design best practices Ability to work accurately with translated content across multiple languages Strong understanding of layout, typography, spacing, formatting, and visual design principles Excellent attention to detail and commitment to quality Strong organizational and project management skills Ability to manage multiple projects, deadlines, and file types simultaneously Strong communication and collaboration skills Ability to work effectively in a fast-paced, deadline-driven environment Ability to work effectively autonomously and as part of a cross-functional team Bachelor’s degree in Graphic Design, Localization, Marketing, Communications, or a related field preferred Preferred Qualifications Experience with localization management platforms or computer-assisted translation tools Familiarity with right-to-left language considerations Knowledge of design-to-code handoff processes Experience working in a SaaS, technology, cybersecurity, or global organization Experience supporting video, motion graphics, or multimedia localization Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Classification: Non-exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: Originally posted on Himalayas

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.Together, let's shape the future and create real value for society, one innovative solution at a time.Your MissionWe are looking for a Localization Specialist on a temporary contract basis, running until the end of the year (with the possibility of extension) for a localisation project: English to Norwegian.The Localization Specialist plays a critical role in bridging the gap between our global product offerings and regional markets. This role ensures that our digital content, educational resources, and other materials are not just translated but truly localized to resonate with our audiences.You will ensure that every e-learning module, knowledge base article, and content asset feels native to the user, maintaining high standards for accuracy, tone, and accessibility across all digital touchpoints.Core Responsibilities• Core Localization & Translation:– Execute high-quality translations and localizations for primary languages.– Localize diverse content types, including e-learning, Knowledge Base articles, and high-impact customer communications (emails, guides).• AI & Workflow Innovation– Leverage AI-driven tools and workflows to increase efficiency in translation and content adaptation while maintaining a "human-in-the-loop" approach for quality.– Ensure that AI-assisted content reflects the Mercell brand voice and local procurement nuances.• Cross-Functional Collaboration:– Act as an active collaborator within the Delivery Department to align localization needs with the broader content strategy.– Manage content review cycles, coordinating with product teams to ensure accuracy, and proactively revising localized materials based on internal feedback and product updates.• Technical Content & Quality:– Ensure "in-platform" accuracy by creating mock tenders to capture correct labels and screenshotsfor educational materials.– Maintain accessibility standards by writing and auditing alternative texts for digital imagery.• Content Maintenance:– Continuously update localized assets to reflect product developments, ensuring a seamless and consistent experience across all digital touchpoints and user-facing materialsRequired QualificationsLinguistic Excellence: Native-level or C2 proficiency in Norwegian, with a deep understanding of local business nuances.• Digital Literacy: High proficiency in navigating SaaS platforms and content management tools.• Attention to Detail: Meticulous approach to grammar, tone, and technical accuracy in a high-tempo environment.• Communication & Cooperation: Strong ability to coordinate between Product, Marketing, Customer Success, Support, and Delivery teams• Project Management: Ability to manage multiple localization streams and meet tight deadlines.• Fluent in English.Preferred Qualifications• Previous experience in localization, translation, or content management within a SaaS or international business environment. Experience within public procurement or regulated sectors is considered advantageous, but not required.Start date: As soon as possible Duration: Temporary contract basis (40hrs/week) until 31 December 2026 (with the possibility of extension) Workplace type: RemoteLocation: Oslo, NorwayApplication Deadline: 23 October 2026.However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive themWhat we offerAs a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see to get more insights on what to expect of perks, benefits and culture when joining Mercell.Has this sparked your interest?Then we can't wait to have you join our mission and looking forward to receiving your application!-Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.-Mercell handles all personal data in line with GDPR and our Privacy Policy.-Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.-Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.Originally posted on Himalayas

Malwarebytes is reimagining security to safeguard devices, data, and people — no matter their location, lifestyle, or means. What began in 2008 with one person helping another remove a malware infection has grown into a global leader in online protection, with an all-in-one suite of cybersecurity, privacy, and identity protection solutions that empower millions of people worldwide to enjoy their digital lives, free from threats and scams. About Malwarebytes Inc. Our portfolio has grown far beyond malware removal into a full suite of award-winning cybersecurity, privacy, and identity solutions, from the free tools that have long served as a first line of defense to newer options for identity protection and personal data removal. The threat landscape keeps getting faster, stealthier, and more sophisticated, and we believe protection should be both powerful and refreshingly simple — because security that's too hard to use doesn't get used. Built and beloved by experts, we combine world-class threat research with proprietary, AI-powered processes to deliver powerful digital protection that's always by your side. Malwarebytes is looking for.. A technical communicator to join our Support organization. The ideal candidate will have excellent writing and communication skills, enjoys collaborating with other people and organizations, and can explain complex information in a clear and concise manner. *This will be a 100% remote position working closely with team members in Europe. If located in the US, would need to be able to work earlier hours to accommodate this time zone. Compensation Ranges: CA Bay Area: $29.33/hr - $36.06/hr Region 2: $25/hr - $34.62/hr Region 3: $24.04/hr - $33.65/hr Ireland: €14.42/hr – 21.05/hr What You Will Do: Work with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for our customers. Deliver high-quality documentation that is clear, concise, and technically accurate. Follow best practices to ensure documentation meets the standards for quality, graphics, format, and style. Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction. Contribute to a strong knowledge-sharing community within support. Work with support, engineering, and product management teams to gather data and information. Review documentation to ensure accuracy, consistency, quality, and SEO optimization. Skills You'll Need to Have: Bachelor's degree in English, Communications, or a related field OR equivalent experience. 0 - 3 years of experience in a technical communication role. Experience writing for SaaS, mobile, and desktop B2C companies or products. Knowledge of AI Self-starter who isn't afraid to ask for help and questions. Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities; ability to work under pressure. Excellent editing, writing, and communication skills. Nice to Have Skills: Experience writing content for both home and business users, and Windows, macOS, iOS, and Android systems. Knowledge of cybersecurity trends and topics. HTML and CSS skills. Search engine optimization experience. Comfortable creating clean, on-brand graphics and screenshots to support written documentation. Perks & Benefit: Comprehensive medical, dental, and vision insurance coverage Employee Referral Bonus Program  Wellness programs   401k and employer matching for (US Employees) Comprehensive Time Off policy An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) Legal Language: (US Employees Only) Applicants have rights under the Federal Employment Laws: Employee Polygraph Protection Act Know Your Rights: Discrimination is Illegal Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. Originally posted on Himalayas

DescriptionKeeper is hiring a talented Technical Writer to join our Marketing team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play an integral role in growing our online presence.About KeeperKeeper Security is one of the fastest-growing cybersecurity software companies that protects more than 100,000 organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at .About the RoleWe are looking for a Technical Writer to create clear, accurate and engaging content about cybersecurity, identity security and emerging technology. This role will cover both Keeper’s products and broader industry topics, including security trends, best practices, compliance requirements, technical challenges and thought leadership. The ideal candidate is an excellent writer who enjoys learning complex products, asking thoughtful questions and making technical information accessible. Experience writing about cybersecurity, SaaS, identity security, privileged access management or related technologies is highly valued.Responsibilities Research and write technical content about cybersecurity, identity security, privileged access management, password security, non-human identities and related technologies Create product one-pagers, datasheets, solution briefs, comparison guides, white papers, blog posts and website content Develop educational content about industry trends, security risks, compliance requirements, best practices and emerging technologies Translate complex technical concepts into clear, accurate and audience-appropriate messaging Partner with Product Marketing and Product Management to understand product functionality, use cases, benefits and differentiators Work with Engineering and subject matter experts to validate technical accuracy and ensure content reflects current product capabilities Develop content for technical and business audiences, including security leaders, IT administrators, DevOps teams, developers, compliance professionals, partners and end users Review and update existing content to ensure it remains accurate, current, consistent and aligned with Keeper’s messaging Create content that clearly explains technical workflows, architecture, integrations, implementation considerations and customer benefits Collaborate with SEO to develop search-informed content briefs and optimize content for relevant audiences and search intent Maintain consistent terminology, tone, style and product naming across all technical content Interview internal subject matter experts and turn technical discussions into polished, structured content Manage multiple content projects simultaneously from research and outlining through review, revisions and publication Stay current on cybersecurity trends, industry terminology, compliance requirements and emerging technologies Requirements 5+ years of experience in technical writing, content marketing, product marketing or a related field Experience writing about technical products, software, cybersecurity, SaaS or enterprise technology Ability to understand complex technical information and explain it clearly to different audiences Strong research, interviewing, writing and editing skills Experience creating structured content such as product documentation, technical briefs, datasheets, solution briefs or product pages Ability to collaborate effectively with engineers, product managers, marketers and other subject matter experts Strong attention to detail and commitment to technical accuracy Ability to multitask and be a self-starter Ability to check all technical material for consistency and accuracy Experience managing multiple projects and incorporating feedback from several stakeholders Ability to work independently, take ownership of assignments and meet deadlines Ability to prioritize and execute tasks in a fast-paced environment Preferred Requirements Experience with cybersecurity, identity and access management, privileged access management, password management or compliance Familiarity with content management systems, preferably WordPress Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: Originally posted on Himalayas

Description: Hybrid in Kings Point, NY Our client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop training materials, and manage knowledge bases. The ideal candidate will have experience in creating engaging training content, facilitating workshops, and utilizing learning management systems. Responsibilities: * Design and deliver effective IT training sessions for Microsoft 365 and other IT topics * Create and maintain comprehensi…

Job Title: Technical writer. NO REMOTE / Client is Newrez/ Rate $ 65/hr c2c Location: Coppell, TX- 3 days in office- F2F interview mandatory . Duration: 6-12 months Job Description Primary Function Client is looking for a curious and proactive, detail-oriented Technical Writer to join our Information Security team on a contractor basis. In this role, you'll lead the audit and overhaul of an existing Enterprise ServiceNow Knowledge Base, producing high-quality documentation that serves a diverse…

Position: Technical Writer Location: Dallas, TX (Hybrid) Employment type: Contract position Customer domain: Mortgage Primary Function: The client is looking for a curious, proactive, detail-oriented Technical Writer to join our Information Security team on a contractor basis. In this role, you'll lead the audit and overhaul of an existing Enterprise ServiceNow Knowledge Base, producing high-quality documentation that serves a diverse employee audience, from technical engineers to non-technical…

Montgomery Code is hiring a Senior Content Strategist to own client content and produce the work that carries our clients' messages to technical markets. Our clients build things: manufacturers, SaaS teams, and ecommerce brands that make their own products. You will dig into how those products actually work and translate that into content that reads like it was written by someone in the room, because we're in the room often. This is an ownership role: you own client content end to end and repor…

Key Responsibilities Instructional Design & Development ● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content. ● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids. ● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives. SaaS Integration Training ● Design and deliver training programs foc…

Direct message the job poster from Boltin Divya Nair Divya Nair Senior Recruiter Consultant | Specializing in Talent Sourcing, Screening, and Onboarding | Helping Organizations Build High-Performing Teams Role: Technical WriterLocation: Melbourne/Sydney/CanberraWork Mode: hybrid (2 days onsite Mandatory)Work Rights: Australian CitizenExperience: 7+ yearsAbout the RoleWe are seeking an experienced Technical Writer to join the project team. The successful candidate will be responsible for creating, maintaining and improving technical and project documentation while working closely with technical teams, business stakeholders and subject matter experts.Key Responsibilities.Create and maintain clear, accurate and user-friendly technical documentation.Develop system, process, API, configuration and operational documentation.Work closely with developers, architects, Business Analysts and SMEs to gather technical information.Convert complex technical concepts into easy-to-understand documentation.Develop user guides, technical manuals, procedures, knowledge articles and process documentation.Review and update existing documentation to ensure accuracy and consistency.Maintain documentation standards, templates and version control.Conduct interviews and workshops with technical and business stakeholders to capture information.Ensure documentation aligns with project and organizational standards.Collaborate with delivery teams throughout the SDLC to ensure documentation is completed on time.Essential Skills & ExperienceStrong experience producing technical and business documentation.Ability to understand and document complex technical concepts.Experience working with software development and technology teams.Strong written and verbal communication skills.Excellent attention to detail and ability to work independently.Experience with documentation and collaboration tools such as Confluence, SharePoint, Microsoft Word, Jira or similar. Show more Show less Seniority level Associate Employment type Contract Industries Business Consulting and Services

HybridContractCompetitive rateEAM Technical Writer contract with local govYour New CompanyJoin a large-scale enterprise transformation program focused on modernising asset management capabilities through SAP S/4HANA. Working within a collaborative project environment, you will play a key role in establishing and maintaining the documentation standards that support Enterprise Asset Management (EAM) processes, system configuration, and data governance across the organisation. Your New RoleAs the EAM Technical Writer, you will be responsible for documenting SAP S/4HANA EAM configuration designs, business processes, and data standards to support the successful delivery of a major transformation initiative.Working closely with business stakeholders, SAP functional consultants, architects, and technical teams, you will translate complex concepts into clear, accurate, and user-friendly documentation. Key responsibilities include:Developing and maintaining SAP S/4HANA EAM configuration and design documentation.Producing process maps, technical specifications, work instructions, SOPs, and user guides.Documenting asset management data standards, governance frameworks, naming conventions, and business rules.Supporting data migration and data quality activities through the creation of standards and reference documentation.Facilitating stakeholder workshops and review sessions to validate documentation and ensure business alignment.Managing document repositories and ensuring documentation remains current throughout the project lifecycle.Supporting change management and training initiatives through the development of end-user materials and knowledge resources.What You'll Need to SucceedTo be successful in this role, you will bring:Experience working with SAP Enterprise Asset Management (EAM).Proven experience documenting SAP S/4HANA EAM configuration, design, and business processes.Experience developing data standards, governance documentation, and technical artefacts within enterprise environments.Strong technical writing skills with the ability to simplify complex technical information for diverse audiences.Excellent stakeholder engagement, workshop facilitation, and communication skills.Experience working across large-scale transformation, ERP, or asset management projects.What You'll Get in ReturnInitial contract through to 16 November 2026.Full-time engagement working 38 hours per week (5 x 7.6-hour days).Opportunity to contribute to a major SAP S/4HANA transformation program.Exposure to enterprise asset management, data governance, and spatial technology initiatives.Collaborative project environment with a range of technical and business stakeholderWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Technology, Information and Internet

MANTECH seeks a motivated, mission-oriented Knowledge Management IT Support Specialist to join our team in Doral, FL.Responsibilities Include But Are Not Limited ToProvide Tier 1 and Tier 2 technical support for hardware, software, network connectivity, mobile devices, and peripherals across NIPRNet, SIPRNet, and specialized networks.Respond to, log, track, and resolve IT service requests using enterprise ticketing systems (e.g., ServiceNow, Remedy).Perform workstation imaging, deployment, software installations, account provisioning (Active Directory, Secret/NIPR CAC configuration), and routine patch management.Troubleshoot system anomalies, peripheral failures, basic network connectivity (LAN/WAN, VPN), and desktop applications (MS Office 365, Teams, Outlook). Escalate complex technical issues to Tier 3 engineering teams with detailed diagnostic notes and clear reproduction steps.Build, maintain, and optimize the enterprise IT Knowledge Base, internal wikis, and SharePoint portal repositories. Collaborate directly with Systems Engineers, Cyber Security Teams, and Network Specialists to capture tribal knowledge and document operational procedures.Translate complex technical workflows, system fixes, and escalation paths into standardized, easy-to-read KB articles, SOPs, user guides, and FAQs.Review, audit, and retire outdated documentation to ensure the service desk repository remains accurate, searchable, and compliant with operational standards. Analyze ticket trends and knowledge base usage metrics to identify documentation gaps, self-service opportunities, and training needs for end users.Minimum QualificationsBachelor’s degree in computer science, information technology, communications, or related field AND three (3) or more years of relevant experience in a position providing IT Support or knowledge management support for IT Infrastructure.OR an associate’s degree and at least five (5) years of relevant experienceOR a High School Diploma and at least seven (7) years of relevant experience)Certifications:Current DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+ CE, CCNA Security, or CySA+)MD 102 or AZ 104 (certification must be obtained within 3 months of starting.)Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).Preferred QualificationsPrior experience supporting a DoD Combatant Command or joint military environment.HDI (Help Desk Institute) certification or KCS (Knowledge-Centered Service) Fundamentals / Principles certification.ITIL v3 or v4 Foundation certification.Experience with Section 508 accessibility compliance and operational security (OPSEC) content filtering.Clearance RequirementsMust possess a current/active Top Secret security clearanceMust be eligible to obtain and maintain a TS/SCI clearance.undefinedPhysical RequirementsMust be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery (e.g., printers, cable testers, workstations). Frequently communicates with co-workers, management, and military customers to exchange accurate technical information. Ability to lift/move IT equipment weighing up to 35 lbs (monitors, desktop towers, UPS units). Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT System Data Services

Top Must-Have Skills: Experience documenting Identity and Access Management (IAM), cybersecurity, or information security programs.Proven experience creating documentation for both technical and non-technical audiences.Ability to simplify complex technical concepts into clear business languageFamiliarity with modern authentication and authorization conceptsWorking knowledge of authentication standards and protocols such as:SAMLOAuthOpenID Connect (OIDC)SCIMFIDO2 / PasskeysKerberosFederation servicesNice-to-Have Skillsets: Familiarity with transportation sector specific regulatory and compliance requirementsExperience documenting Microsoft Entra, Duo, Okta, Ping Identity, ForgeRock, SailPoint, or similar identity platforms.Experience supporting identity governance, access certification, privileged access, or workforce MFA programs.Experience creating learning content and end-user adoption materialsProject: SkyIdentity and the focus is Modernizing Workforce Identity platforms and solutions.Key Details:The ideal candidate combines the curiosity of a journalist, the precision of a technical engineer, and the empathy of a user-experience professional. They can comfortably facilitate a discussion with identity architects about SAML assertions and adaptive authentication controls, then immediately translate that conversation into clear, concise guidance that any employee can understand and follow. They are passionate about cybersecurity, documentation excellence, knowledge sharing, and improving workforce experiences through clarity and simplicity.Overview: The Senior Technical Writer - Workforce Identity & Access Management (IAM) is responsible for creating, maintaining, and governing technical and business-facing documentation that enables secure, compliant, and user-friendly workforce identity services. This role partners with Identity Engineering, Identity Governance, Cybersecurity, Risk, Compliance, Service Desk, Product, and Business stakeholders to transform complex authentication, authorization, access management, and cybersecurity concepts into clear, actionable content for diverse audiences.The Technical Writer will develop standard operating procedures (SOPs), implementation guides, knowledge articles, administrator runbooks, training materials, FAQs, user communications, and governance documentation that support workforce identity platforms, authentication services, access lifecycle processes, and security controls. The role requires the ability to communicate effectively with both highly technical teams and non-technical employees ranging from corporate knowledge workers to frontline operational personnel. The writer will serve as a key contributor to documentation quality, consistency, and adoption across the enterprise.Essential Job Accountabilities:This section contains a list of core accountabilities of this role that account for 10% or more of the work. The incumbent will perform other duties assigned. Place the highest impact (or important) responsibilities first. Only enter whole numbers in the percent column. To auto-calculate the total %, put your cursor in the last cell and hit F9 on your keyboard, the cell will show the total percent. Must add up to 100%.Breakdown:30% - Develop and maintain technical documentation for workforce identity and access management services, including:Authentication and authorization servicesSingle Sign-On (SSO)Multi-Factor Authentication (MFA)Passwordless authentication and passkeysIdentity integrations and federation services30% - Create administrator guides, operational procedures, runbooks, support documentation, and implementation standards. Document authentication and authorization architectures, workflows, integrations, and operational support processes30% - Translate technical IAM concepts into easy-to-understand language for a global workforce. Develop content that supports workforce technology rollouts and security transformations. Create:Employee guidesKnowledge base articlesSelf-service instructionsFAQsAdoption and awareness materialsExecutive summariesChange management communicationsTraining content10% - Partner with identity engineers, architects, analysts, and business stakeholders to gather information and validate content. Establish documentation standards, templates, and review processes. Drive continuous improvement of documentation quality, usability, and accessibility.Required:5+ years of technical writing experience supporting enterprise technology environments.3+ years documenting Identity and Access Management (IAM), cybersecurity, or information security programs.Proven experience creating documentation for both technical and non-technical audiences.Experience supporting large-scale technology transformations and enterprise platforms.Strong understanding of Workforce Identity & Access Management principles.Exceptional written communication skills.Strong interviewing and requirements-gathering skills.Ability to simplify complex technical concepts into clear business language.Experience using modern documentation, knowledge management, and collaboration platforms.Familiarity with modern authentication and authorization concepts, including:SSOMFAPasswordless authenticationFederationIdentity lifecycle managementZero Trust principlesAccess governanceWorking knowledge of authentication standards and protocols such as:SAMLOAuthOpenID Connect (OIDC)SCIMFIDO2 / PasskeysKerberosFederation servicesUnderstanding of cybersecurity frameworks including NIST, ISO 27001, CIS Controls, and Zero Trust models.Preferred: 7 years of technical writing experience in related security fields, including any combination of the following: threat modeling, secure coding, identity management and authentication, security architecture, data science, machine learning, cryptography, system administration and network security, cloud computing, governance risk and complianceCertified Information Security Manager (CISM)Certified Information Systems Security Professional (CISSP)Certified in Risk and Information Systems Controls (CRISC)3+ years of hands-on experience working with an IAM platformsAirline Industry experienceFamiliarity with transportation sector specific regulatory and compliance requirementsExperience documenting Microsoft Entra, Duo, Okta, Ping Identity, ForgeRock, SailPoint, or similar identity platforms.Experience supporting identity governance, access certification, privileged access, or workforce MFA programs.Knowledge of compliance and regulatory frameworks such as SOX, PCI, GDPR, and privacy controls.Experience creating learning content and end-user adoption materials. Show more Show less Seniority level Mid-Senior level Employment type Contract Industries Airlines and Aviation

DescriptionKeeper is hiring a talented Technical Writer to join our Marketing team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play an integral role in growing our online presence.About KeeperKeeper Security is one of the fastest-growing cybersecurity software companies that protects more than 100,000 organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.About The RoleWe are looking for a Technical Writer to create clear, accurate and engaging content about cybersecurity, identity security and emerging technology. This role will cover both Keeper’s products and broader industry topics, including security trends, best practices, compliance requirements, technical challenges and thought leadership. The ideal candidate is an excellent writer who enjoys learning complex products, asking thoughtful questions and making technical information accessible. Experience writing about cybersecurity, SaaS, identity security, privileged access management or related technologies is highly valued.ResponsibilitiesResearch and write technical content about cybersecurity, identity security, privileged access management, password security, non-human identities and related technologiesCreate product one-pagers, datasheets, solution briefs, comparison guides, white papers, blog posts and website contentDevelop educational content about industry trends, security risks, compliance requirements, best practices and emerging technologiesTranslate complex technical concepts into clear, accurate and audience-appropriate messagingPartner with Product Marketing and Product Management to understand product functionality, use cases, benefits and differentiatorsWork with Engineering and subject matter experts to validate technical accuracy and ensure content reflects current product capabilitiesDevelop content for technical and business audiences, including security leaders, IT administrators, DevOps teams, developers, compliance professionals, partners and end usersReview and update existing content to ensure it remains accurate, current, consistent and aligned with Keeper’s messagingCreate content that clearly explains technical workflows, architecture, integrations, implementation considerations and customer benefitsCollaborate with SEO to develop search-informed content briefs and optimize content for relevant audiences and search intentMaintain consistent terminology, tone, style and product naming across all technical contentInterview internal subject matter experts and turn technical discussions into polished, structured contentManage multiple content projects simultaneously from research and outlining through review, revisions and publicationStay current on cybersecurity trends, industry terminology, compliance requirements and emerging technologiesRequirements5+ years of experience in technical writing, content marketing, product marketing or a related fieldExperience writing about technical products, software, cybersecurity, SaaS or enterprise technologyAbility to understand complex technical information and explain it clearly to different audiencesStrong research, interviewing, writing and editing skillsExperience creating structured content such as product documentation, technical briefs, datasheets, solution briefs or product pagesAbility to collaborate effectively with engineers, product managers, marketers and other subject matter expertsStrong attention to detail and commitment to technical accuracyAbility to multitask and be a self-starterAbility to check all technical material for consistency and accuracyExperience managing multiple projects and incorporating feedback from several stakeholdersAbility to work independently, take ownership of assignments and meet deadlinesAbility to prioritize and execute tasks in a fast-paced environmentPreferred RequirementsExperience with cybersecurity, identity and access management, privileged access management, password management or compliance Familiarity with content management systems, preferably WordPressBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Above market annual bonusesKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Classification: ExemptKeeper Candidate Privacy NoticeThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). Data We CollectInformation You ProvideContact details, CV/resume, cover letterEmployment history, qualifications, work eligibilityApplication responses and uploaded documentsInformation We GenerateInterview notes, assessments, communicationsScheduling informationInformation From OthersRecruiter/referral information who submit your profileReferences (with your consent, before final offer)Public professional profilesBackground verification (post offer)Voluntary Diversity and Equal Opportunity InformationWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements How We Use Your DataAssess your application and suitabilityManage interviews and recruitment workflowConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)Comply with employment law obligations Legal BasisLegitimate Interests (recruitment management, security and integrity of the hiring process)Contracting steps (for progressed candidates)Legal and regulatory compliance obligations; explicit consent where required Who We Share Information WithInternalHR, hiring managers, interviewers*, IT support for system administrationNote - diversity and equal opportunity data is not shared with hiring managers.Third PartiesService providers who assist with:Applicant tracking, recruitment systems and assessment providersBackground verification vendors (post offer)Recruitment agencies (where applicable)Tools to support communication, collaboration and to securely store your dataKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. International TransfersYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. SecurityWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. RetentionWe keep your data for 24 months from your last application activity, then delete or anonymize it.ExceptionsYou opt into our talent database for further retention by providing consent (extended retention)You're hired (transfers to employee records) Your RightsYou have the following rights and can contact us at the email below to exercise them:Access, correct, or delete your data, subject to applicable law and retention requirementsObject to or restrict processingWithdraw consent (where applicable)Request data portabilityLodge a complaint with your data protection authorityIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. Automated DecisionsKeeper does not make hiring decisions using solely automated processing. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Construction, Software Development, and IT Services and IT Consulting

Direct message the job poster from Scientific Research Corporation Louise Lazzarini Louise Lazzarini Over 30 years experience supporting our service men and women in a variety of roles from Human Resources Director to Project Manager and most… Developing, editing, and maintaining technical documentation for software applications, systems, interfaces, and supporting infrastructure Creating software and system documentation, including: System and software architecture documentation Software design and technical specifications User guides and administrator guides Installation, configuration, and deployment guides Standard operating procedures (SOPs) Application programming interface (API) documentation Release notes and change documentation Requirements and traceability documentation Test plans, test procedures, and test reports Operations and maintenance documentation Training and instructional materials Collaborating with developers, engineers, Scrum teams, product owners, business analysts, and subject-matter experts to gather and validate technical information Translating complex software and engineering concepts into documentation appropriate for both technical and non-technical audiences Participating in Agile ceremonies, sprint planning, backlog refinement, demonstrations, and retrospectives as appropriate Reviewing software requirements, user stories, acceptance criteria, architecture/design artifacts, source material, and technical specifications to identify documentation requirements Establishing and maintaining documentation standards, templates, style guides, and quality-control processes Ensuring documentation is accurate, consistent, complete, current, and compliant with applicable government and program requirements Tracking documentation changes using version-control and configuration-management processes Coordinating documentation reviews and incorporate feedback from technical teams, program management, and government stakeholders Supporting software releases by preparing release notes, deployment documentation, configuration information, and other required deliverables Working within collaborative documentation and development environments such as Confluence, SharePoint, Git, GitLab, GitHub, Jira, or similar tools. Maintaining documentation in accordance with applicable security, accessibility, records-management, and configuration-management requirements Identifying gaps, inconsistencies, and opportunities to improve existing technical documentation Providing status updates regarding documentation activities, risks, dependencies, and deliverables Requirements Bachelor's degree in technical writing, communications, English, information technology, computer science, engineering, or a related field equivalent professional experience may be considered in lieu of a degree Five or more years of professional technical writing or technical documentation experience, preferably supporting software development, information technology, engineering, or government programs Demonstrated experience producing technical documentation for complex software or IT systems Experience gathering technical information from software developers, engineers, system architects, and other subject-matter experts Strong understanding of the software development lifecycle and the ability to document processes across requirements, design, development, testing, deployment, and maintenance Demonstrated ability to analyze and communicate complex technical information clearly and accurately Excellent written, verbal, editing, proofreading, and organizational skills. Experience using Microsoft Office products, particularly Word, PowerPoint, Excel, and/or Visio Ability to manage multiple documentation assignments and competing priorities while meeting established deadlines Ability to work independently while effectively collaborating with cross-functional technical teams Must have Active TS/SCI clearance to start Desired Skills Experience working in Agile, Scrum, DevSecOps, or continuous-delivery software development environments Familiarity with software development and engineering concepts, including: Experience documenting APIs using tools such as OpenAPI Experience preparing Contract Data Requirements List (CDRL) deliverables, monthly status reports, program management reviews, executive briefings, or similar contractual reporting Experience developing documentation within a version-controlled environment Familiarity with federal cybersecurity and compliance frameworks such as RMF Experience supporting documentation subject to formal configuration management, quality assurance, or government acceptance processes Experience developing documentation for mission-critical or highly regulated systems Experience creating diagrams, process flows, architecture diagrams, or other technical visuals using tools such as Visio, draw.io, or similar Experience developing end-user training materials, quick-reference guides, and instructional content Relevant professional certification in technical communication, Agile/Scrum, IT, cybersecurity, or a related discipline Clearance Information SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET / SCI LEVEL Travel Requirements No travel required for this position About UsScientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals with amounts increasing based on role and years of service, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. EEO Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Engineering Services

As a Sr. Technical Writer II, you will work alongside engineers responsible for cloud services, a suite of continuous integration and continuous delivery (CI/CD) tools, and the container-based infrastructure platform to turn firsthand knowledge of how these services are built and operated into clear, accurate documentation.We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.What you’ll do:Work directly with the cloud, CI/CD toolchain, and container-based platforms infrastructure teams to understand how services are designed, delivered, operated, and supported.Create and maintain system documentation, SOPs, runbooks, user guides, technical diagrams, workflows, and roadmaps for internal teams and service users.Build a consistent documentation framework with templates, content standards, ownership, review schedules, and clear publishing practices.Turn engineering discussions and system changes into accurate guidance and briefings for technical teams and senior government stakeholders.Verify content with technical owners and keep knowledge assets current throughout the service lifecycle.Use approved automation and AI tools to streamline drafting, review, publishing, and maintenance while verifying technical accuracy and following security requirements.Manage documentation priorities and deliverables independently in an Agile environment.What you’ll need to succeed:Active TS/SCI with CI Poly security clearance.7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $100,000 – $175,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Technology, Information and Internet

Direct message the job poster from Cognizant Fatima Olinda Alburo, MBA Fatima Olinda Alburo, MBA We can make things happen. Start by sending your resume. The Technical Writer – Knowledge Management is responsible for owning and operationalizing knowledge content across End User Services within ServiceNow or a comparable enterprise ITSM platform. This role partners with all IT support teams (Service Desk, Deskside/Onsite, AV/METS, Executive Support, and Engineering) to ensure knowledge articles are accurate, current, consistently structured, and optimized for both internal support teams and employee self-service.The role emphasizes Knowledge Management best practices, lifecycle governance, reporting, and adoption—helping EUS shift support left, improve resolution times, and enhance the overall Digital Employee Experience. Familiarity with Knowledge-Centered Service (KCS®) practices is a strong plus.Key Responsibilities:Knowledge lifecycle ownership: Own the end-to-end lifecycle of knowledge articles—from creation and review through validation, publishing, usage monitoring, and retirement—within ServiceNow or a comparable enterprise ITSM platform.Content governance & standards: Ensure all articles follow approved templates, style guidelines, metadata standards, and taxonomy to enable consistency and discoverability across tools.Knowledge Base administration: Configure, organize, and maintain knowledge bases, categories, workflows, and approval processes within the ITSM knowledge platform.Reporting & insights: Pull and analyze knowledge usage reports (views, deflection, reuse, feedback, gaps) to measure effectiveness and drive continuous improvement.KCS-aligned practices: Apply and promote Knowledge-Centered Service (KCS) principles, including article quality, reuse, coaching feedback, and shift-left enablement.Content optimization for self-service: Ensure articles are written clearly and concisely for employee self-service, enabling faster resolution and call/ticket deflection.Collaboration: Work closely with EUS managers, SMEs, and frontline support teams to identify knowledge gaps and convert operational knowledge into high-value articles.Quality & currency reviews: Run regular audits and review cycles to keep content accurate, relevant, and aligned with current tools, processes, and policies.Change & release alignment: Partner with engineering and operations teams to ensure knowledge is updated in line with new releases, changes, and deprecations.Adoption & awareness: Support knowledge adoption through guidance, coaching, and best practices for contributors and reviewers.Required Qualifications Has 3–6+ years of experience as a Technical Writer, Knowledge Manager, or similar role supporting IT, Service Desk, or Enterprise Technology teams.Hands-on experience managing a Knowledge Base within ServiceNow or a comparable ITSM platform.Strong understanding of knowledge lifecycle management, governance, and reporting.Excellent written communication skills with the ability to translate technical concepts into clear, user-friendly documentation.Experience pulling, analyzing, and interpreting knowledge usage metrics and operational reports.Ability to work cross-functionally with technical and non-technical stakeholders.Strong attention to detail, organization, and process consistency.Preferred Skills & Experience Experience with Knowledge-Centered Service (KCS®) practices or certification (KCS Fundamentals, KCS Practices, or equivalent).Background supporting global IT organizations or shared service models.Familiarity with ITIL concepts (Incident, Request, Problem, Change).Experience optimizing knowledge for self-service and ticket deflection.Exposure to digital employee experience (DEX) or shift-left support strategies.Language & Communication RequirementStrong proficiency in written English (US) is required, as knowledge articles will support a primarily U.S.-based employee population and must align to U.S. terminology, tone, and clarity expectations.Willing to work hybrid 3x a week Alabang siteWilling to work night shift (8PM -5AM MNL Time) start time may vary based on business needs); permanent night shift roleCan start ASAPThe protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy - Link to Cognizant's Privacy Notice: cognizant.com/en_us/general/documents/Cognizant_Candidate_Priva…]I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information. Show more Show less Seniority level Associate Employment type Full-time Industries IT Services and IT Consulting and Outsourcing and Offshoring Consulting