SaaS Product & Help Documentation Jobs

Job Title : Senior Technical Writer (Remote)About ClientOur Client is a leading North American transportation management software company helping K-12 school districts streamline operations.Role OverviewAs our first Technical Writer, you will own the creation and maintenance of our product documentation and knowledge base. You will work closely with Product, Support, and Implementation teams to translate complex technical concepts into clear, user-friendly content, ensuring our documentation is always accurate, complete, and up to date. You will help define documentation standards, improve workflows, and build a knowledge base that supports both our team and our clients. This is a remote opportunity, and candidates are expected to have some overlap with North American hours.Key Responsibilities Author High-Quality and Accurate Documentation Write clear, concise, and user-friendly content for product manuals and knowledge base articles. Translate complex technical concepts into plain language. Ensure all documentation is accurate, consistent and error-free. Manage and Evolve the Knowledge Base Own the full documentation lifecycle, from planning to publishing. Identify and close knowledge gaps to support product releases and users. Align documentation delivery with release timelines and priorities. Use feedback and metrics to improve content quality and coverage. Act as a Bridge Between Experts and Users Collaborate with Product, Support, and Implementation teams to gather information. Advocate for customers by ensuring docs address real-world use cases. Share updates and collect feedback from internal stakeholders. Requirements Bachelors degree in English, Communications, Computer Science, or a related field. 3+ years of experience in technical writing, preferably in software or SaaS environments. Skilled in structured authoring, following Microsoft Manual of Style and Minimalism. Exceptional written and verbal communication skills in English. Self-starter comfortable working independently and managing multiple projects in parallel. Benefits OPD Leaves Tax-free salary Timings : Flexible (4 - 6 in morning hours overlap at Canadian hours) Rest Flexible timingsAbout HR Ways:"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel to stay updated or visit to know more."Originally posted on Himalayas

Salary: $117,000 - 157,000 per year Requirements: Were looking for strong technical communication skills, including the ability to write clear documentation, tutorials, and technical blog posts. We value experience with APIs and developer tools, ideally in AI/ML, cloud platforms, or SaaS environments. We expect comfort with at least one modern programming language, such as Python or JavaScript/TypeScript, and common developer workflows, including version control and CI/CD. Were seeking a backgr…

Salary: $117,000 - 157,000 per year Requirements: Were looking for strong technical communication skills, including the ability to write clear documentation, tutorials, and technical blog posts. We value experience with APIs and developer tools, ideally in AI/ML, cloud platforms, or SaaS environments. We expect comfort with at least one modern programming language, such as Python or JavaScript/TypeScript, and common developer workflows, including version control and CI/CD. Were seeking a backgr…

General Information Primary Location: Grand Rapids, MI Employee Status: Part-Time Hourly Estimated Hours/Week: 20-25 About this position: The Internal Communications and Knowledge Management Intern supports the development, maintenance, and promotion of LMCU’s employee intranet, ServiceNow Employee Center, and knowledge base. This role helps ensure employees can easily find, understand, and use the information they need to do their jobs effectively. The intern will assist with content developme…

cFocus Software seeks a Knowledge Management Analyst to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance. Qualifications: Active TS/SCI clearance B.S. Computer Science, Information Technology, or a related field Experience supporting KM, enterprise repositories, knowledge bases, or organizational information sharing. Ability to gather stakeholder needs and develop KM strategies, p…

Overview: GovCIO is currently hiring a Subject Matter Expert (SME) Knowledge Manager supporting contractor, military, and government civilian personnel, all working collaboratively across several efforts. The Knowledge Manager owns the requirements and knowledge baseline for the modernization portfolio. This position will be located in the National Capital Region and will be onsite within the United States. Responsibilities: The SME documents and tracks every requirement, maintains end-to-end t…

Leidos seeks a Technical Writer to create clear, accurate documentation for complex IT and software solutions supporting national security, health, and engineering missions. In this role, you will develop user guides, API references, system overviews, and release notes that translate technical concepts into accessible content for diverse audiences. Working closely with engineers, developers, and project managers in a collaborative, mission-driven culture, you’ll ensure documentation meets quali…

*This position is hybrid, 3-days on-site in Norco,CA* Job Summary The Technical Writer performs foundational documentation tasks in support of technical teams, program requirements, and internal business operations. This position supports the creation, formatting, and revision of user guides, standard operating procedures, training materials, meeting minutes, and technical documentation. This role works under close supervision and follows established documentation guidelines and templates. As w…

Job Description Job Description We are looking for a Technical Writer / Training Specialist to support the development of learning materials and deliver effective instruction for a utility billing platform. The ideal person will combine strong facilitation skills with the ability to translate system processes into easy-to-follow guides and engaging training experiences. Responsibilities : Conduct stakeholder interviews and gather training requirements Create user guides, job aids, process docum…

Job Description Job Description Job Title: Technical Writer Location: Washington, DC Work Authorization: US Citizen Role Summary The Technical Writer develops, edits, and maintains IT documentation supporting OIS and IRMD operations. This includes project documentation, requirements, SOPs, user guides, communications, agendas, and reporting materials. The writer ensures clarity, accuracy, and compliance with established IT policies while supporting PMs, analysts, and business units. Roles & Res…

Job Description Job Description Job Description Tensley Consulting is seeking a Technical Writer Level 2 to support documentation efforts across systems engineering, software development, and operational environments. This role is responsible for preparing, reviewing, revising, and maintaining technical documentation including user guides, implementation materials, and system documentation. The Technical Writer will work closely with engineers, developers, and program stakeholders to translate …

Who are we? Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission. Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to…

Technical Writer Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves the defense, intelligence and homeland security communities worldwide by focusing on creating innovative solutions leveraging common standards in architecture, data and security. Altamira believes that our people and the culture of our company differentiate us from other companies. Looking for a mid-level Technical Writer to join our team. In this role you will get to support key activities in defense of emerging threats in the cybersecurity domain. You will be part of a team with the common goal to prevent and eradicate threats to critical U.S. systems. TS/SCI/FS Poly clearance only is required for this position. Qualifications: * Bachelor's Degree (BS) in System Engineering, Computer Science, Information Systems, Engineering Science or related discipline from an accredited college or university. Seven (7) years’ experience as a Technical Writer in programs of similar scope, type and complexity is required. Four (4) years of additional technical writing experience may be substituted for a bachelor’s degree. A master’s degree may be substituted for two (2) years of experience Create documentation for a technical program to include user guides/reference manuals/capability training materials, requirements documents, reports, standard operating procedures (SOPs), briefings etc for consumption by both technical and non-technical audiences. Create document templates as needed for efficiency. Take ownership of existing documentation to ensure it is continually updated in support of an optimized workflow ensuring knowledge management. Own the process of routing technical documentation to ensure accuracy with technical team members. Work in close partnership with subject matter experts, system and software engineers, test engineers and analysts. Required Skills: * Must have a Bachelor of Science Degree in quantitative discipline such as statistics, mathematics, or a Computer Science degree. Master’s Degree or Doctoral Degree may be substituted for some experience. Seven plus (7+) years’ experience in two or more of the following: designing/implementing machine learning, data mining, advanced analytical algorithms, advanced statistical analysis, artificial intelligence, or software engineering with data analysis software (R, Python, SAS, MATLAB). Experience with Windows server management and Power BI Report Service. Proficiency with Python/Jupyter Notebooks, SQL and relational databases, ElasticSearch/Kibana/OpenSearch. Experience with Java is also a plus. Background working with analyst teams including conducting data analysis and creating data visualizations. Experience with graph analytics, data pipelines, and IP-based network data is a plus, but not required. Experience working within a cybersecurity mission environment using tools and capabilities to generate threat intelligence. This includes working with cybersecurity analyst teams to perform data analysis and a deep understanding of adversary tradecraft. U.S. Citizenship Active TS/SCI security clearance with polygraph Education and Experience: * Must have a Bachelor of Science Degree in Computer Science, Information Systems, similar field from an accredited college or university. Seven plus (7+) years’ experience working as a Technical Writer. Experience using Confluence. Experience using tools to create templates for documentation. Background in cybersecurity is helpful but not required. Ability to work across cross-functional teams and thrive in a fast-paced, innovative environment. U.S. Citizenship Active TS/SCI security clearance with polygraphAltamira is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Position Summary Odyssey Systems has an exciting opportunity for a Technical Writer providing support to the Air Force Life Cycle Management Center/Airborne Warning and Control System (AFLCMC/HBS/WIW). The Airborne Warning and Control System (AWACS) Division, has the collective Air Force Materiel Command (AFMC) mission responsibility to deliver airborne Battle Management Command & Control (BMC2) capabilities that support joint, allied, coalition, humanitarian, and homeland defense operations. Modernization efforts enable continued involvement with worldwide operations by revitalizing legacy mission systems, replacing aging computer architectures, integrating multi‑sensor data fusion, and improving global expeditionary readiness and availability. Additionally, the Division assists in the planned divestiture of the E‑3 platform and in shaping development of follow‑on capabilities for future airborne C2 systems.This is a full time Hybrid position located at Tinker AFB, OK. Responsibilities Duties include, but not limited to: Prepare original technical papers, manuals, policies, specifications, and reports in scientific, technical, or professional fields. Write and edit user documentation, how-to guides, instruction manuals, procedures, and training materials. Translate complex technical concepts into clear, user-friendly documentation tailored to specific audiences. Ensure documents meet agency style, formatting, tone, and accuracy standards. Analyze drawings, specifications, test results, mock-ups, and other inputs to develop or update content. Collaborate with engineers, program managers, vendors, and customer representatives to define technical specifications. Maintain and organize an electronic library of signed documents and final presentations. Ensure consistency and clarity across related documents, including citation of sources and generation of tables of contents. Conduct final reviews for layout, grammar, and editorial quality before release. Support document revisions, version control, and coordination of different editions as needed. Use Microsoft Office and desktop publishing software for content creation, layout, and formatting. Qualifications Citizenship: Must be a US citizenMinimum Required QualificationsClearance: Must hold an active Secret clearancePreferred QualificationsEducation: Bachelor’s Degree in a related field and 3 years of experience in the respective technical/professional discipline being performed, 3 of which must be in the DoD OR 7 years of directly related experience, 5 of which must be in the DoD Preferred QualificationsTechnical Skills Demonstrated experience in technical writing within DoD information systems, business systems, or defense-related environments, translating complex concepts into clear and actionable documentation. Proficiency in developing and maintaining a wide range of technical documents, including user guides, instruction manuals, policies, procedures, specifications, marketing materials, and technical reports. Ability to analyze and interpret technical drawings, specifications, mockups, product samples, and engineering documentation to create accurate and comprehensive content. Experience ensuring compliance with document formatting standards, version control requirements, source citation practices, and document management procedures. Skilled in creating supporting visual content such as charts, graphs, tables, forms, and presentation materials to enhance technical communication and user understanding. Strong editing and quality assurance capabilities with expertise in grammar, consistency, document reviews, and standardization across multiple publications. Proficient in the Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook, for document development, collaboration, and document repository management. Interpersonal Skills Excellent written and verbal communication skills with the ability to gather, organize, and present information clearly for technical and non-technical audiences. Strong relationship-building abilities with experience collaborating effectively with customers, program managers, engineers, subject matter experts, vendors, and cross-functional teams. Exceptional attention to detail and organizational skills, ensuring document accuracy, consistency, and compliance with established standards. Ability to manage multiple priorities simultaneously while meeting deadlines in fast-paced and dynamic project environments. Proactive self-starter with the initiative to independently research, develop, and update documentation with minimal supervision. Adaptable and professional team player who works effectively with individuals from diverse backgrounds, disciplines, and geographic locations. Demonstrated ability to incorporate stakeholder feedback, navigate complex review cycles, and maintain positive working relationships while delivering high-quality documentation. Additional InformationLocation: Tinker AFB, OKTravel: 20% (Hanscom AFB, Seattle)Hybrid#HB Company Overview Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military’s operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares , a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Defense and Space Manufacturing

Malwarebytes is reimagining security to safeguard devices, data, and people — no matter their location, lifestyle, or means. What began in 2008 with one person helping another remove a malware infection has grown into a global leader in online protection, with an all-in-one suite of cybersecurity, privacy, and identity protection solutions that empower millions of people worldwide to enjoy their digital lives, free from threats and scams.About Malwarebytes Inc.Our portfolio has grown far beyond malware removal into a full suite of award-winning cybersecurity, privacy, and identity solutions, from the free tools that have long served as a first line of defense to newer options for identity protection and personal data removal. The threat landscape keeps getting faster, stealthier, and more sophisticated, and we believe protection should be both powerful and refreshingly simple — because security that's too hard to use doesn't get used. Built and beloved by experts, we combine world-class threat research with proprietary, AI-powered processes to deliver powerful digital protection that's always by your side.Malwarebytes is looking for..A technical communicator to join our Support organization. The ideal candidate will have excellent writing and communication skills, enjoys collaborating with other people and organizations, and can explain complex information in a clear and concise manner.This will be a 100% remote position working closely with team members in Europe. If located in the US, would need to be able to work earlier hours to accommodate this time zone.Compensation RangesCA Bay Area: $86 - 100KRegion 2: $75 - $90KRegion 3: $72 - $83KIreland: €42 – 50KWhat You Will DoWork with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for our customers.Deliver high-quality documentation that is clear, concise, and technically accurate.Follow best practices to ensure documentation meets the standards for quality, graphics, format, and style.Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction.Contribute to a strong knowledge-sharing community within support.Work with support, engineering, and product management teams to gather data and information.Review documentation to ensure accuracy, consistency, quality, and SEO optimization.Skills You'll Need To HaveBachelor's degree in English, Communications, or a related field OR equivalent work experience.0 - 3 years of experience in a technical communication role.Experience writing for SaaS, mobile, and desktop B2C companies or products.Knowledge of AISelf-starter who isn't afraid to ask for help and questions.Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities; ability to work under pressure.Excellent editing, writing, and communication skills.Nice To Have SkillsExperience writing content for both home and business users, and Windows, macOS, iOS, and Android systems.Knowledge of cybersecurity trends and topics.HTML and CSS skills.Search engine optimization experience.Comfortable creating clean, on-brand graphics and screenshots to support written documentation.Perks & BenefitComprehensive medical, dental, and vision insurance coverage Employee Referral Bonus Program  Wellness programs   401k and employer matching for (US Employees) Comprehensive Time Off policy An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region)Legal Language(US Employees Only)Applicants Have Rights Under The Federal Employment LawsEmployee Polygraph Protection Act Know Your Rights: Discrimination is Illegal Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations.Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. Show more Show less Seniority level Entry level Employment type Full-time Industries Computer and Network Security

Position: IT Knowledge ManagerLocation: Manila, PhilippinesRole Type: Full‑timeJob Description (JD)The IT Knowledge Manager is responsible for developing, maintaining, and governing the organization's knowledge management framework to ensure accurate, accessible, and up‑to‑date technical and operational documentation. The role involves managing the knowledge repository, standardizing documentation processes, enabling continuous knowledge sharing, and collaborating with cross‑functional teams to support service delivery, transition, and operational excellence.Key Responsibilities1. Knowledge Creation & MaintenanceCreate new knowledge articles and update existing content to ensure accuracy and relevance.Manage ongoing curation and enhancement of knowledge assets within ServiceNow.Track, review, and ensure timely closure of comments or updates on existing KB articles.Running monthly Campaigns2. Multimedia & Digital LearningDevelop multimedia content such as videos, quick‑guides, and visual learning assets.Deliver WalkMe tutorials in collaboration with the WalkMe developer to support user adoption and self‑help.3. Governance & ReportingDrive weekly and monthly KM governance meetings and publish structured reports and Dashboards.Support internal and external Knowledge Management assessments with required data, evidence, and process updates.4. Awareness, Training & EnablementConduct KM awareness sessions, monthly campaigns, and knowledge‑sharing activities.Coordinate SME availability, follow‑ups, and validation for knowledge content.Implement and manage gamification initiatives to increase user engagement and knowledge contribution.5. Continuous ImprovementIdentify gaps in documentation, training, or process adherence and drive corrective actions.Work closely with stakeholders to enhance knowledge quality, accessibility, and adoption across IT teams.Required Skills & QualificationsStrong understanding of Knowledge Management processes (ITIL aligned).Experience with ServiceNow Knowledge Base or similar KM tools.Proficiency in documentation, instructional design, and multimedia content creation.Ability to collaborate with SMEs and cross‑functional technical teams.Excellent communication, organization, and governance reporting skills.Experience with digital adoption platforms (e.g., WalkMe) is an advantage. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.LocationBangaloreAbout The RoleThe Learning Experience Designer at Kinaxis is responsible for the visual quality, usability, and accessibility of Training and Enablement content. This role focuses on how content is experienced by users, ensuring it is visually clear, intuitive, inclusive, and aligned with Kinaxis brand and experience standards.This role partners closely with curriculum developers, infrastructure specialists, operations, and subject matter experts to elevate the structure, presentation, and overall learning experience, ensuring consistency and quality across how training content is designed, delivered, and encountered. The ideal candidate brings strong visual design judgment, a user-centered‑ mindset, and the ability to assess whether learning experiences meet quality, tone, and clarity standards for the intended audience.Reporting to the Manager of Customer Education, this role helps ensure that Training and Enablement content is polished, consistent, and usable at scale, supporting customer success through thoughtful design and experience focused decisions.What you will do Own and elevate the visual design and user experience of Training and Enablement content across formats. Work closely with curriculum developers to apply visual design principles (layout, hierarchy, typography, color, motion) to content, improving clarity and comprehension. Review learning materials to ensure visual and written content align with established standards, brand voice, and audience expectations. Ensure learning materials meet accessibility and inclusive design standards (e.g., WCAG), including color contrast, readable typography, and clear content structure. Design and produce high-quality multimedia assets such as diagrams, graphics, animations, video elements, and templates that support learning goals. Contribute to and maintain visual, accessibility, and content brand standards for Kinaxis Training and Enablement. Review existing materials and tools and suggest improvements to usability, consistency, processes, and overall experience. Advocate for user needs by applying UX principles and design thinking when evaluating content decisions. Qualification Bachelor’s degree in a design related field (e.g., graphic design, visual communication, digital media, UX/UI) or a related discipline. What we are looking for 2+ years of experience in visual design, multimedia, or digital content design, ideally in a SaaS or technology environment. Strong proficiency in Adobe Creative Cloud (Illustrator, Photoshop, InDesign, After Effects, Premiere Pro). Demonstrated strength in visual design fundamentals, including layout, typography, color systems, hierarchy, and motion. Strong understanding of user ‑ centered design and design thinking principles, including accessibility and inclusive design, and how design decisions impact usability, comprehension, and overall user experience. Strong writing and communication skills, with the ability to provide clear, constructive feedback on design and content quality. Detail oriented, creative, and thoughtful, with a commitment to high-quality, ‑user-centered‑ experiences while working within established brand and system guidelines. Nice to have Familiarity with web design concepts and basic HTML/CSS. Familiarity with instructional design. #Associate #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:Flexible vacation and Kinaxis Days (company-wide days off)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathonsFor more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleTechnical Writing (Lead) || Pune / NoidaTechnical Writer - LeadJob Location : Pune / Noida5 Days Work From OfficeAs a Technical Writer at Fiserv, you will translate complex information into simple, polished, and engaging content that helps clients understand how to install, set up, and use Fiserv’s products and services. You bring excellent writing and verbal communication skills, experience writing business documentation, and a demonstrated ability to work in a fast-paced development environment. In this role, you should be comfortable leading technical writing initiatives, presenting in front of large groups, and supporting the team with administrative tasks and troubleshooting.What You Will DoCreate user guides, release notes, quick references, and other assigned content.Analyze and translate technical designs into user-friendly client material.Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.Use test environments to research Fiserv products and services and obtain screen samples for documentation.Ensure technical accuracy, readability, and consistency across the documentation set through reviews.Estimate, track, and prioritize projects assigned; meet deadlines established by the team.Lead team writing projects and technical writing initiatives.Manage own time and workload and coordinates those of others within a track of work. Demonstrates multi-tasking skills and flexibility to meet tight deadlines. Make significant decisions without specific guidance; determine how to apply guidelines and procedures. Ex: Whether specific content should be included in a deliverable or whether a deliverable is needed at all. What You Will Need To HaveBachelor's Degree in English, Technical Communications, Professional Writing, or a related field preferred.Minimum 8 years of relevant technical writing experience.Knowledge of the Microsoft Style Guide and experience with department writing standards.Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.Experience creating technical documentation in SDLC and Agile environments.Proficient in writing content in U.S. English.Experience with AI: use AI to create your documentation and write content that is AI-consumable.What Would Be Great To HaveExperience writing user interface text and application screen content.Experience leading project teams and content transformation.Knowledge of the banking industry, platforms, banking applications, or online financial solutions.Thank You For Considering Employment With Fiserv. PleaseApply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our Commitment To Diversity And InclusionFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.Note To AgenciesFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning About Fake Job PostsPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.Senior AI Technical WriterAbout The RoleYou will write and maintain our technical documentation. You will also build the AI workflows that make documentation faster to produce. This role blends strong writing skills with hands-on AI skills. You will use tools like Claude to draft, check, and publish content — cutting the time it takes to go from idea to published doc, without losing quality.What You'll DoWrite and Maintain DocsWrite and update user guides, help articles, release notes, and process docs.Keep content clear, correct, and consistent with our style guide.Work with engineers and subject matter experts to gather the right source material.Build and Run AI WorkflowsSet up and manage AI tools in Azure DevOps and related platforms (Claude, Copilot Studio, Power Platform, Azure AI Services).Write and refine prompts and agent instructions that generate first-draft content.Check AI-generated content for accuracy, completeness, and consistency before it publishes.Track how much time AI saves, and report on it.Improve the ProcessFind steps in the writing and development process that AI can speed up.Build a docs-as-code workflow, so documentation gets written alongside the code, not after it.Set up context-sensitive help early in development, not at the end.Test new formats, like AI-generated videos or product tours.Work With OthersPartner with technical writing leads, SMEs, QA, and dev teams.Help other writers and teams adopt AI tools and new workflows.Document your own processes, so others can follow them.What You NeedA bachelor's degree in English, Technical Communication, Computer Science, or a related field. Equivalent experience works too.5+ years writing technical docs, doing QA, or working in software development.Hands-on experience with Azure DevOps: pipelines, workflows, and AI integrations.Hands-on experience with an AI platform like Claude, Copilot Studio, or Azure AI Services — real production use, not casual use.Experience improving technical workflows.Nice to HaveExperience writing prompts or building AI agents, ideally paired with a specific technical domain.Experience checking AI output for errors and building a review process around it.Basic scripting or API experience.Experience with docs-as-code, DITA, XML, or a content management system.Experience working across multiple products or business areas.Other SkillsYou think in systems and look for ways to automate work.You catch errors. AI drafts still need a human check, especially for anything safety-critical.You learn new tools and products fast.You can turn a messy SME conversation into clear, structured docs.You communicate well, in writing and out loud.You're comfortable in a fast-moving, remote-first team.Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Direct message the job poster from Infinnium Yamini Patel Yamini Patel 63K+ Followers | HR Inspiring Award Winner 2024 | Building High-Performance Teams | Culture-Driven HR Leader I Talent Strategy | Workforce… Dear Candidates,Greetings from Infinnium !We are hiring for the position of Junior Technical Writer – Product Documentation to join our growing US-based IT company in Ahmedabad.Designation: Junior Technical Writer – Product DocumentationLocation: AhmedabadEmployment Type: Full-Time | On-SiteExperience: 1 to 3 YearsAbout Company:Infinnium Infotech is redefining the way organizations engage with data to gain actionable intelligence. We develop software solutions for corporations, law firms, and government agencies using modern technologies such as AI and machine learning to support information governance, including compliance with GDPR, HIPAA, and other privacy regulations, litigation readiness, and electronic discovery.Our software product brings simplicity to the complex world of digital data, combining the strength of people and modern technology to help organizations effectively address today’s complex information governance needs and realize the intrinsic value of their data.About the Role:We are looking for a Junior Technical Writer / Product Documentation Specialist to join our team and help create and maintain clear, accurate, and user-friendly product documentation.The role involves working closely with Product, Development, QA, and Support teams to understand product functionality, UI changes, new features, enhancements, and workflows, and convert this information into comprehensive help documentation.This role will be particularly important as we undergo a major UI transformation of the product, requiring significant documentation updates and new content within defined timelines. The ideal candidate should be comfortable working with technical information, reviewing development stories, understanding application workflows, coordinating with technical teams, and using AI powered tools to improve documentation quality and efficiency.Role Summary :This position is ideal for a technically inclined writer who enjoys learning software products, collaborating with engineering and QA teams, and turning complex product functionality into clear, practical user documentation. Candidates who combine strong English communication skills with technical curiosity, attention to detail, and effective use of AI-assisted tools are encouraged to apply.Key Responsibilities:Review TFS/Azure DevOps stories, requirements, acceptance criteria, and technical details to understand new features and product changes.Analyze existing and newly developed product functionality and understand end-to-end user workflows.Work closely with developers, QA/testers, product teams, and support teams to clarify functionality and documentation requirements.Participate in discussions, demonstrations, and walkthroughs with developers and testers to understand how features work in the actual product.Create and update product help files, user guides, feature documentation, configuration guides, and workflow documentation.Document new features and UI changes with clear, structured, and easy-to-understand explanations.Review the application UI and ensure documentation accurately reflects the latest screens, fields, buttons, options, workflows, and terminology.Identify gaps or inconsistencies between product functionality and existing documentation and coordinate with relevant teams for clarification.Document configuration options, prerequisites, permissions, limitations, dependencies, and expected behavior where applicable.Update existing documentation whenever product functionality, workflows, or UI elements change.Maintain consistency in terminology, formatting, structure, screenshots, and documentation standards across the product.Coordinate documentation updates with product releases and ensure documentation is completed within required timelines.Upload and publish completed documentation to the product/help system as required.Required Skills:Strong written and verbal communication skills in English.Excellent technical writing and documentation skills.Ability to understand software functionality and explain it in simple, user-friendly language.Experience working with software products, SaaS applications, or technical platforms.Ability to read and understand user stories, requirements, acceptance criteria, and technical discussions.Ability to work effectively with developers and QA/testers to understand functionality and validate documentation.Good understanding of software development and testing processes.Strong attention to detail, particularly when documenting UI elements, workflows, configurations, and system behavior.Familiarity with TFS/Azure DevOps, Jira, or similar work-management tools.Experience with documentation/help-authoring tools or knowledge bases.Experience with screenshots, screen annotation, flow diagrams, and other visual documentation.Proficiency with Microsoft Word, Excel, PowerPoint, and similar productivity tools.Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or equivalent tools.Apply Here:https://forms.cloud.microsoft/r/1hGjZ99xUjThanks & Regards,Yamini PatelInfinniumHR Manager Show more Show less Seniority level Entry level Employment type Full-time Industries Software Development