SaaS Product & Help Documentation Jobs

Position Purpose Magpie Health Analytics is seeking a Technical Writer to develop and maintain documentation for digital applications and services supporting federal healthcare clients. This includes user guides, support materials, and technical documentation for system operations. The Technical Writer will work with developers, product managers, and subject matter experts to explain system functions and processes clearly and keep materials current as applications change. Primary Duties and Responsibilities Write and maintain user guides, standard operating procedures (SOPs), FAQs, knowledge articles, and technical reference materials. Explain technical concepts and application processes in plain language for technical and non-technical users. Work with developers, product managers, and subject matter experts to verify how systems work and document changes. Document user registration, navigation, data entry, reporting, and other application workflows. Update guides and reference materials as features, business rules, and processes change. Prepare release notes, system change summaries, and implementation instructions as needed. Organize documents in approved repositories and maintain version history. Create knowledge-transfer materials and troubleshooting instructions to support ongoing operations and transitions. Ensure electronic documents and support content meet applicable Section 508 and WCAG requirements. Use support tickets and user feedback to improve FAQs and self-service instructions. Add screenshots and process diagrams where they make instructions easier to follow. Participate in Agile reviews and confirm documentation is ready for each release. Minimum Qualifications Bachelor's degree in Technical Communication, English, Communications, Information Technology, Computer Science, or a related field. At least 4 years of experience writing technical documentation or user guidance for software applications. Ability to explain technical material clearly to different audiences. Experience documenting system workflows, procedures, and software changes. Experience maintaining user guides, SOPs, FAQs, or knowledge articles. Knowledge of plain-language writing and Section 508/WCAG accessibility requirements. Strong writing, editing, organizational, and collaboration skills. Preferred Qualifications Experience supporting CMS, HHS, federal digital services, or healthcare technology. Experience documenting enterprise web applications or data-intensive systems. Experience producing release documentation and maintaining version-controlled content. Experience with Confluence, SharePoint, GitHub, Markdown, or similar documentation tools. Familiarity with Jira and Agile software delivery. Experience creating accessible diagrams and documents with tools such as Visio or Lucidchart. Originally posted on Himalayas

InRule Technology®, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated Decision Intelligence Platform (DIP) combines decisioning, process automation, and machine learning to help IT and business leaders make better decisions faster, operationalize AI, and improve complex processes. We are trusted by some of the world’s largest banks, insurance companies, healthcare organizations, and governments for mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and delivers exceptional business outcomes. About the role As a Technical Writer, you will co-own documentation for InRule's products and maintain our public docs site. This is a collaborative role working alongside the documentation team. This is a highly self-directed role: you'll identify what documentation needs to be created or improved, plan the work, execute it, and measure its impact. You'll write new technical documentation and release notes, translate complex ideas from engineers and product managers into content that's clear for different audiences, and continuously look for ways to make our documentation more accessible across the total product experience to both internal and external users. You'll sit within the Product team, collaborating closely with product managers and engineers. At InRule, we view docs as a solution. On this team, you will not be confined to the role of writer, but instead use your product knowledge and technical writing skills to improve the success of our customers, support user journeys, enable internal teams, and strengthen company messaging. You'll need to be a strong communicator who's comfortable asking questions, locating information, and taking initiative. What you'll do Documentation & Writing Write and maintain technical documentation across InRule's products. Write release notes that clearly communicate new features, changes, and fixes to customers. Translate complex technical concepts from engineers and product managers into documentation that's accessible to business users, developers, and internal teams. Maintain and improve the structure, organization, and usability of the docs site. Project Ownership & Planning Identify documentation gaps and improvement opportunities across the product suite, and independently plan and prioritize the work. Own projects end to end: scoping, execution, and follow-through. Measure the impact of documentation projects. Collaboration & Communication Partner with product managers and engineers to gather accurate, up-to-date information for documentation. Communicate progress and updates on documentation initiatives across teams. Work cross-functionally within the Product organization to align documentation with product releases and priorities. Accessibility & Continuous Improvement Evaluate and improve the accessibility of documentation for both internal and external audiences. Stay current on documentation best practices and tooling to continuously improve how InRule delivers information to users. What we’re looking for 3+ years of experience in technical writing, preferably within a SaaS or B2B software environment. Bachelor's degree in Communications, English, Technical Writing, or a related field (or equivalent experience). Experience writing for multiple audiences, including technical and non-technical users. Strong written communication skills, with the ability to translate complex technical concepts into clear, accessible content. Experience with tools such as Confluence, Jira, GitHub, Docusaurus, and writing Docs as Code is a plus. Self-motivated and comfortable working independently to identify, plan, and complete projects. What we offer Competitive compensation and benefits. Flexible work environment. The opportunity to build and shape a premium support function with measurable customer impact. A collaborative culture with close partnership across Support, Engineering, Product, and Customer Success. Professional growth within a scaling SaaS organization. Originally posted on Himalayas

Duration : 6 months Location : Bellevue, WA and Onsite 5 days/week Requirements 3 years of experience in software technical writing. Experience with structured documentation formats, including Markdown or HTML. Plan, write, edit, and maintain user-facing documentation for AWS Boost, including task-based user guides, onboarding materials, FAQs, and release notes. Demonstrated technical writing proficiency through end-user guides or API documentation samples. Experience authoring in structured do…

Description The Battle Captain's Trainer position shall provide training support for DISA Battle Captains and members of the Watch located within the SCIF. The trainer will be centrally managed by DISA J-7 but will be assigned to work within the SCIF area within the command centered on their individual skill set or knowledge base. This position will train members of the Watch to provide critical Communications and Information Technology Services and support staff elements and organizations with…

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Content Systems is the heart of Lyft's language ecosystem. The team is made up of two distinct disciplines, Content Design and Learning Experience Design, who create and own language across Lyft's in-app experiences that help customers succeed on the Lyft platform.</p> <p><strong>We're looking for a Content Design intern to join our team for the summer.</strong> This role will both help design and build our internal content system (think information architecture), and embed in a rotation of design teams as a content design/learning design partner in building products across the Lyft community. Of course, you won’t be alone. You'll work with designers, researchers, marketers, and product managers day in and day out to develop experiences that reach and resonate with riders.</p> <p>This internship will take place in our <strong>Toronto office</strong> during <strong>Summer 2027</strong>. </p> <h1><strong>What we're looking for</strong></h1> <h1><strong>Responsibilities:</strong></h1> <ul> <li>Support our content system by establishing and translating information architecture to help manage content across Lyft </li> <li>Help teams reconsider existing systems and processes (eg publishing workflows) to align to the new information architecture</li> <li>Support product strategy and vision through content, working on projects as a content designer and learning experience designer</li> <li>Translate complicated concepts into clear in-product copy (UI, notifications, errors, and more) and learning materials  </li> <li>Collaborate with designers, visual content creators, researchers, engineers, marketers, data science, product managers, and other stakeholders across tech and ops</li> <li>The ability to translate concepts across the UI, learning center, and knowledge base into connected content objects</li> <li>Manage multiple projects and competing priorities</li> <li>Maintain, evolve and champion  the Lyft brand voice and style</li> </ul> <h1><strong>Skills:</strong></h1> <ul> <li>Excellent writing skills; ability to demonstrate this in the UX writing, information architecture, or education design space preferred</li> <li>A systems mind that considers the holistic information experience </li> <li>Ability to understand and discuss strategy, metrics, and results</li> <li>A collaborative, proactive mindset</li> <li>Nice to haves:</li> <ul> <li>Experience with design tools (Figma)</li> <li>Experience with content management systems (Ditto, Contentful, etc)</li> <li>Knowledge of accessibility best practices</li> </ul> </ul> <h1><strong>Qualifications:</strong></h1> <ul> <li>Currently pursuing a <strong>Bachelors</strong>, <strong>Masters </strong>or <strong>PhD</strong> degree in a writing or UX-adjacent field like English, Journalism, User Experience, Design, Education, Sociology, Psychology or Creative Writing from a <strong>university in Canada</strong>, with a graduation date between <strong>December 2027 and Summer 2028 (required)</strong></li> <li>Available during <strong>Summer 2027 </strong>for an internship in <strong>Toronto</strong></li> <li><strong>Required: A portfolio must be submitted with your application and should include at least 3 samples/case studies demonstrating one more of the following: UX writing, information architecture, education design.</strong></li> </ul> <p><strong>*Note: </strong>Great candidates might not have a traditional background or strong experience in this field. That's expected, and we encourage those with the <strong>skills</strong> above to apply even if you're thinking "I'm not sure this is me"</p> <h1><strong>What you'll get from Content Systems</strong></h1> <h1><strong>Working with us:</strong></h1> <ul> <li>Guided mentorship from tenured content designers and learning experience designers</li> <li>Hands-on experience designing products with a full-stack tech team</li> <li>Discovering how to do more with more — we're focused on how AI can support us, not replace us</li> <li>Learn to solve product problems from the lens of content design and learning design</li> <li>Good humored, well-intentioned practitioners with over a century of combined content experience (yes, really) </li> </ul> <h1><strong>Benefits:</strong></h1> <ul> <li>Mental health benefits</li> <li>In addition to holidays, interns receive 2 days paid time off and 3 days sick time off</li> <li>Subsidized commuter benefits and Lyft ride credits</li> </ul> <p><em>Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.</em></p> <p><em>Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. </em></p> <p><strong><em>The expected base pay range for this position in the Toronto area is CAD $40 - CAD $46 per hour.</em></strong><em> Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.</em></p> <p><em>Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.</em></p> <p><em>This is a new position.</em></p>

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><span style="color: #00263e; background-color: transparent;"><strong>About the role:</strong></span></p> <p>Samsara’s Customer Education is looking for a creative Senior Instructional Designer. You’ll be part of an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, innovating in AI-driven instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader across Samsara. Learn more below!</p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>This is a remote position open to candidates residing in the US </strong><strong><u>except </u></strong><strong>the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. </strong></p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"> </p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><span style="color: #000000; background-color: transparent;"><strong>You should apply if:</strong></span></p> <ul style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"> <li><strong>You want to impact the industries that run our world:</strong> The training you build helps customers use Samsara to keep drivers safe, get goods delivered on time, and keep critical operations running. When your content works, customers adopt faster, see value sooner, and keep their people safer on the road and on the job.</li> <li><strong>You thrive on turning complexity into clarity:</strong> Our product is expanding quickly, and our customers range from fleet managers to frontline drivers to executives. You’ll take technical, fast-changing features and turn them into learning experiences that are clear, engaging, and effective for each audience.</li> <li><strong>You’re a natural collaborator:</strong> You’ll partner with Customer Success, Product, Sales, and Implementation teams to understand what customers struggle with and build content that closes the gap. You’ll also work closely with a program manager who prioritizes the team’s quarterly roadmap, and you’re comfortable juggling multiple projects at once.</li> <li><strong>You’re excited about how learning is built now:</strong> You like to experiment with new tools, AI-assisted authoring, and faster development models, and you’re energized by iterating quickly rather than perfecting slowly. You’ll help shape how our team scales content across on-demand courses, video, in-app learning, live sessions, and certifications.</li> <li><strong>You are the architect of your own career:</strong> Our Customer Education team is still shaping its future, so you’ll have real autonomy and ownership. You’ll own the learning journey for a product area, starting with Safety, and can grow as the team and product portfolio grow.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><span style="color: #00263e; background-color: transparent;"><strong>In this role, you will:</strong></span><span style="color: #cc0000; background-color: transparent;"> </span></p> <ul style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"> <li>Work with stakeholders across the company to define training requirements, learning goals and user needs for both customers and partners</li> <li>Craft and build learning & credentialing experiences in different formats (online learning, audio, video, in-app, etc.), working within the constraints of different templates and business requirements</li> <li>Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively</li> <li>Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling</li> <li>Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness</li> <li>Own an assigned Samsara product area, by monitoring updates, maintaining its curriculum, and partnering with leadership on incoming requests</li> <li>Build product expertise through self-directed research, available AI tools, and targeted collaboration with SMEs to validate content</li> <li>Design and write engaging and effective assessments</li> <li>Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><span style="color: #00263e; background-color: transparent;"><strong>Minimum requirements for the role:</strong></span></p> <ul> <li>3-5+ years learning design or instructional design experience in a software/Saas setting</li> <li>Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging</li> <li>Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)</li> <li>Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives</li> <li>Collaboration skills and teamwork</li> <li>Attention to design aesthetics and visual detail.</li> <li>Knowledge of legacy and emerging content development tools such as: <a href="http://parta.io">Parta.io</a>, Articulate, Camtasia, Zoom, Clueso etc.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><span style="color: #00263e; background-color: transparent;"><strong>An ideal candidate also has:</strong></span></p> <ul> <li>Comfort working within an AI-driven content development process, including AI-assisted authoring, review, and iteration</li> <li>Experience developing in-app training or contextual product education</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.</span></p> <p><span style="font-size: 16px;">The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.</span></p></div><div class="title">Annual Base Salary</div><div class="pay-range"><span>$76,457.50</span><span class="divider">—</span><span>$115,650 USD</span></div></div></div><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.</p> <p>Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>

Relocation Assistance Offered Within CountryJob Number #176355 - Piscataway, New Jersey, United StatesWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.This role sits within the Global Consumer Affairs team, reporting to the Sr. Manager, Compliance, Quality & Training, and is foundational to the functional transformation, defining and building a knowledge management strategy and program that enables our teams to scale compliantly, efficiently, and with best-in-class consumer experience across all divisions.You will be the hands-on leader responsible for the single most critical driver of our operational scale: establishing a centralized, AI-optimized single source of truth for Consumer Affairs knowledge content globally. This includes defining and implementing strategy and best practices for Knowledge Management, establishing governance and workflows, configuring the tool, and overseeing creation, curation, and maintenance of the global knowledge platform. You will also provide actionable insights through reporting and analysis while defining and managing metrics to assess program impact. You will be encouraged to bring bold thinking, apply creativity, and help shape the future of knowledge and AI enabled support for Consumer Affairs across the enterprise.Responsibilities:Strategize & Execute: Define and drive the global knowledge management roadmap, aligning documentation strategy with overarching business goals to transform how the Consumer Affairs organization captures and utilizes information. Architect the System: Design and evolve a world-class knowledge infrastructure that ensures content is accurate, engaging, and accessible at scale. You will set the gold standard for governance, quality, and lifecycle management. Bridge Knowledge Gaps: Proactively identify and prioritize content opportunities, designing streamlined workflows for the creation, approval, and publishing of high-impact resources. Lead Large-Scale Change: Orchestrate global adoption of new platforms and processes by applying structured change management to shift divisional teams toward a "knowledge-first" mindset. Measure & Optimize: Establish a rigorous feedback loop using data-driven dashboards and qualitative insights to continuously refine workflows, localization quality, and the measurable impact of knowledge on operational efficiency. Champion Learning & Culture: Build a collaborative culture of sharing by launching training programs and workshops that equip global team members with the expertise needed to deliver superior consumer experiences. Required Qualifications:Bachelor’s degree in Information Management, Communications, Business Administration, Computer Science or a related field. 6+ years of experience leading knowledge management within large-scale or global operations, including multi-language environments, with a track record of defining strategy and executing complex roadmaps. Hands-on experience implementing and scaling global SaaS Knowledge Management platforms and optimizing content for both human as well as Generative AI and conversational assistants. Advanced skill in designing scalable taxonomies, metadata schemas, and structured content models that ensure searchability and cross-channel consistency. Experience with CPG, pharmaceutical, or related regulated industries. Preferred Qualifications:Experience leading and driving knowledge management transformation within organizations. Proven understanding of how to audit and structure unstructured data for both human and AI-readiness, ensuring content is optimized for Generative AI, RAG, and conversational assistants. Expertise in Knowledge-Centered Service (KCS®) principles; a KCS v6 Practices Certification. Experience working within or supporting a contact center environment, with an understanding of culture, representative workflows, case management, and multi-channel support. Experience working with Emplifi Knowledge. Exceptional organization and presentation skills, with a proven ability to translate technical AI and KM concepts into simple, confident narratives for diverse stakeholders. Comfort operating in an ambiguous, rapidly evolving environment; you possess the grit to be a hands-on leader while maintaining a high-level strategic vision. Analytical approach to KM, using BI tools and native reporting to measure outcomes to drive continuous improvement. Compensation And BenefitsSalary Range $109,600.00 - $155,000.00 USDPay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.Our Commitment to InclusionOur journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.For additional Colgate terms and conditions, please click here. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Manufacturing

The Technical Writer IV is responsible for developing and maintaining end-user documentation, including single-sourced online help, user guides, release communications, and in-product multimedia content. This role requires the ability to quickly develop a strong understanding of Jenzabar products, users, and internal documentation processes.Writers in this role lead and support software release deliverables, participate in peer reviews, and mentor team members. They evaluate technical communication trends, including emerging AI technologies and content delivery methods, and recommend improvements to documentation, processes, and tools. The Technical Writer IV collaborates closely with technical, functional, product management, and user experience teams to deliver clear, accurate, and effective user content while ensuring project milestones and deadlines are met.Essential TasksDevelop and maintain user documentation including online help, user guides, release highlights, videos, and other supporting contentCollaborate with product managers, developers, and UX designers to create and refine user-facing content, including field labels, hints, modal text, and other interface elementsCoordinate and contribute to software release documentation and publication activities including release communications, installation and configuration guides, help system updates, and documentation publishingParticipate in peer review processes by reviewing and providing feedback on documentation and incorporating feedback into assigned deliverablesIdentify, troubleshoot, and resolve issues related to documentation deliverablesMaintain and enhance team writing, formatting, and style standardsResearch technical communication trends, content delivery methods, and emerging technologies; present recommendations for process and content improvements based on this researchDevelop a strong understanding of Jenzabar products, user resources, and documentation tools and processesMentor junior team members on writing practices, processes, and toolsConsistently meet project milestones, release schedules, and documentation deadlinesBuild and maintain effective working relationships with technical, functional, and cross-technical teamsLeverage AI-enabled tools and analytics, when appropriate, to improve efficiency, support decision-making, and enhance team outcomesApply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversightPerform other duties as assignedPreferred Skills & ExperiencePrefer bachelor's degree.6 - 8+ years of experience in a related fieldThe pay range for this position is $70,000-$84,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational AssistanceJenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.Please Note: Jenzabar does not sponsor applicants for work visas.Electronic Monitoring Notice:Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Job Posting Title:Technical Writer/Editor IIIHiring Department:Applied Research LaboratoriesPosition Open To:All ApplicantsWeekly Scheduled Hours:40FLSA Status:Exempt from FLSAEarliest Start Date:ImmediatelyPosition Duration:Expected to ContinueLocation:PICKLE RESEARCH CAMPUSJob Details:PurposeTo write, maintain, and prepare technical documents for high frequency active sonar systems in the Advanced Technology Laboratory (ATL).ResponsibilitiesSupports project leads by performing the duties of a primary or support writer on multiple projects. This includes writing and maintaining technical user guides, O&M manuals, and other documents in HTML, PDF, and Microsoft Word formats, as well as maintaining assigned GitLab issues. Participates in testing and verification of sonar components, as needed, in office and field environments to develop and validate technical documentation. Participates in peer editing and publishing processes. Supports the development and management of revision control practices, documentation, and tools. Participates as a member of the documentation team internal IT working group and supports the management of IT resources, processes, and internal documentation. Provides photography and videography support to the documentation team, including capturing and editing multimedia content as needed. Other related functions as assigned. Required QualificationsBachelor's degree in English, technical writing, or similar field.At least three years of professional or technical writing/editing experience.Strong organizational skills and focus. Strong analytical and problem-solving capability.Able to work under pressure and accept supervision.Ability to work independently as well as with peers, clients, and management. Relevant education and experience may be substituted as appropriate.US Citizen. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.Preferred QualificationsMaster's degree in English, technical writing, or similar fieldPrior military or related government documentation development experience.Eligibility for immediate access to classified information.At least six years of professional or technical writing/editing experience.Demonstrated knowledge or ability to produce software, hardware, or technical documentation.Experience writing hardware assembly, maintenance, and/or operation procedures.Experience writing user guides and/or operating procedures.Experience creating, maintaining, or adhering to an internal style guide.Experience with and/or knowledge of photo and video editing software tools and techniques.Experience with and/or knowledge of authoring tools such as MadCap Flare, Adobe Creative Suite, Microsoft PowerPoint, and Microsoft Word.Experience with and/or knowledge of source control tools such as GitLab and Microsoft Azure DevOps.Knowledge of source integration strategies (SIS) or configuration management (CM) for documentation.Knowledge of HTML, XML, CSS, and other markup languages.Some understanding or familiarity with Linux.Demonstrated knowledge or ability to express and present key principlesGeneral NotesAn agency designated by the federal government handles the investigation as to the requirement for eligibility for access to classified information. Factors considered during this investigation include but are not limited to allegiance to the United States, foreign influence, foreign preference, criminal conduct, security violations, drug involvement, the likelihood of continuation of such conduct, etc.Please mark "yes" on the application question that asks if additional materials are required. Failure to attach all additional materials listed below may result in a delay in application processing.Visit our website (www.arlut.utexas.edu) for additional information about Applied Research Laboratories.UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage Retirement contributions Paid vacation and sick time Paid holidaysPlease visit our Human Resources (HR) website to learn more about the total benefits offered.Salary Range$58,000-$64,000+/negotiable depending on qualifications.Working ConditionsStandard office conditionsRepetitive use of a keyboard at a workstationUse of manual dexterityPossible weekend, evening and holiday workPossible interstate/intrastate travelRequired MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Higher Education

McBride Consulting has an exciting opportunity for a Technical Writer providing support to the Air Force Life Cycle Management Center/Airborne Warning and Control System (AFLCMC/HBS/WIW). The Airborne Warning and Control System (AWACS) Division, has the collective Air Force Materiel Command (AFMC) mission responsibility to deliver airborne Battle Management Command & Control (BMC2) capabilities that support joint, allied, coalition, humanitarian, and homeland defense operations. Modernization efforts enable continued involvement with worldwide operations by revitalizing legacy mission systems, replacing aging computer architectures, integrating multi‑sensor data fusion, and improving global expeditionary readiness and availability. Additionally, the Division assists in the planned divestiture of the E‑3 platform and in shaping development of follow‑on capabilities for future airborne C2 systems. This is a full time Hybrid position located at Tinker AFB, OK. Duties include, but not limited to: Prepare original technical papers, manuals, policies, specifications, and reports in scientific, technical, or professional fields. Write and edit user documentation, how-to guides, instruction manuals, procedures, and training materials. Translate complex technical concepts into clear, user-friendly documentation tailored to specific audiences. Ensure documents meet agency style, formatting, tone, and accuracy standards. Analyze drawings, specifications, test results, mock-ups, and other inputs to develop or update content. Collaborate with engineers, program managers, vendors, and customer representatives to define technical specifications. Maintain and organize an electronic library of signed documents and final presentations. Ensure consistency and clarity across related documents, including citation of sources and generation of tables of contents. Conduct final reviews for layout, grammar, and editorial quality before release. Support document revisions, version control, and coordination of different editions as needed. Use Microsoft Office and desktop publishing software for content creation, layout, and formatting. RequirementsCitizenship: Must be a US citizen Minimum Required Qualifications Clearance: Must hold an active Secret clearance Preferred Qualifications Education: Bachelor’s Degree in a related field and 3 years of experience in the respective technical/professional discipline being performed, 3 of which must be in the DoD OR 7 years of directly related experience, 5 of which must be in the DoD Preferred Qualifications Technical Skills Demonstrated experience in technical writing within DoD information systems, business systems, or defense-related environments, translating complex concepts into clear and actionable documentation. Proficiency in developing and maintaining a wide range of technical documents, including user guides, instruction manuals, policies, procedures, specifications, marketing materials, and technical reports. Ability to analyze and interpret technical drawings, specifications, mockups, product samples, and engineering documentation to create accurate and comprehensive content. Experience ensuring compliance with document formatting standards, version control requirements, source citation practices, and document management procedures. Skilled in creating supporting visual content such as charts, graphs, tables, forms, and presentation materials to enhance technical communication and user understanding. Strong editing and quality assurance capabilities with expertise in grammar, consistency, document reviews, and standardization across multiple publications. Proficient in the Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook, for document development, collaboration, and document repository management. Interpersonal Skills Excellent written and verbal communication skills with the ability to gather, organize, and present information clearly for technical and non-technical audiences. Strong relationship-building abilities with experience collaborating effectively with customers, program managers, engineers, subject matter experts, vendors, and cross-functional teams. Exceptional attention to detail and organizational skills, ensuring document accuracy, consistency, and compliance with established standards. Ability to manage multiple priorities simultaneously while meeting deadlines in fast-paced and dynamic project environments. Proactive self-starter with the initiative to independently research, develop, and update documentation with minimal supervision. Adaptable and professional team player who works effectively with individuals from diverse backgrounds, disciplines, and geographic locations. Demonstrated ability to incorporate stakeholder feedback, navigate complex review cycles, and maintain positive working relationships while delivering high-quality documentation. Additional Information Location: Tinker AFB, OK Travel: 20% (Hanscom AFB, Seattle) Hybrid Benefits 401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Government Administration

As a Sr. Technical Writer II, you will work alongside engineers responsible for cloud services, a suite of continuous integration and continuous delivery (CI/CD) tools, and the container-based infrastructure platform to turn firsthand knowledge of how these services are built and operated into clear, accurate documentation.We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.What you’ll do:Work directly with the cloud, CI/CD toolchain, and container-based platforms infrastructure teams to understand how services are designed, delivered, operated, and supported.Create and maintain system documentation, SOPs, runbooks, user guides, technical diagrams, workflows, and roadmaps for internal teams and service users.Build a consistent documentation framework with templates, content standards, ownership, review schedules, and clear publishing practices.Turn engineering discussions and system changes into accurate guidance and briefings for technical teams and senior government stakeholders.Verify content with technical owners and keep knowledge assets current throughout the service lifecycle.Use approved automation and AI tools to streamline drafting, review, publishing, and maintenance while verifying technical accuracy and following security requirements.Manage documentation priorities and deliverables independently in an Agile environment.What you’ll need to succeed:Active TS/SCI with CI Poly security clearance.7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $100,000 – $175,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Technology, Information and Internet

DCS has an exciting opportunity for a Technical Writer providing support to the Air Force Life Cycle Management Center/Airborne Warning and Control System (AFLCMC/HBS/WIW). The Airborne Warning and Control System (AWACS) Division, has the collective Air Force Materiel Command (AFMC) mission responsibility to deliver airborne Battle Management Command & Control (BMC2) capabilities that support joint, allied, coalition, humanitarian, and homeland defense operations. Modernization efforts enable continued involvement with worldwide operations by revitalizing legacy mission systems, replacing aging computer architectures, integrating multi‑sensor data fusion, and improving global expeditionary readiness and availability. Additionally, the Division assists in the planned divestiture of the E‑3 platform and in shaping development of follow‑on capabilities for future airborne C2 systems.This is a full-time Hybrid position located at Tinker AFB, OK.Essential Job FunctionsDuties include, but not limited to: Prepare original technical papers, manuals, policies, specifications, and reports in scientific, technical, or professional fields. Write and edit user documentation, how-to guides, instruction manuals, procedures, and training materials. Translate complex technical concepts into clear, user-friendly documentation tailored to specific audiences. Ensure documents meet agency style, formatting, tone, and accuracy standards. Analyze drawings, specifications, test results, mock-ups, and other inputs to develop or update content. Collaborate with engineers, program managers, vendors, and customer representatives to define technical specifications. Maintain and organize an electronic library of signed documents and final presentations. Ensure consistency and clarity across related documents, including citation of sources and generation of tables of contents. Conduct final reviews for layout, grammar, and editorial quality before release. Support document revisions, version control, and coordination of different editions as needed. Use Microsoft Office and desktop publishing software for content creation, layout, and formatting. Travel: 20% (Hanscom AFB, Seattle)Required SkillsDue to the sensitivity of the customer, U.S. citizenship is required.Must hold an active Secret clearance.High School Diploma plus 10 years of directly related experience, 5 of which must be in the DoD or a Bachelor’s Degree in a related field and 3 years of experience in the respective technical/professional discipline being performed, 3 of which must be in the DoD.Desired Skills Technical Skills Demonstrated experience in technical writing within DoD information systems, business systems, or defense-related environments, translating complex concepts into clear and actionable documentation. Proficiency in developing and maintaining a wide range of technical documents, including user guides, instruction manuals, policies, procedures, specifications, marketing materials, and technical reports. Ability to analyze and interpret technical drawings, specifications, mockups, product samples, and engineering documentation to create accurate and comprehensive content. Experience ensuring compliance with document formatting standards, version control requirements, source citation practices, and document management procedures. Skilled in creating supporting visual content such as charts, graphs, tables, forms, and presentation materials to enhance technical communication and user understanding. Strong editing and quality assurance capabilities with expertise in grammar, consistency, document reviews, and standardization across multiple publications. Proficient in the Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook, for document development, collaboration, and document repository management. Interpersonal Skills Excellent written and verbal communication skills with the ability to gather, organize, and present information clearly for technical and non-technical audiences. Strong relationship-building abilities with experience collaborating effectively with customers, program managers, engineers, subject matter experts, vendors, and cross-functional teams. Exceptional attention to detail and organizational skills, ensuring document accuracy, consistency, and compliance with established standards. Ability to manage multiple priorities simultaneously while meeting deadlines in fast-paced and dynamic project environments. Proactive self-starter with the initiative to independently research, develop, and update documentation with minimal supervision. Adaptable and professional team player who works effectively with individuals from diverse backgrounds, disciplines, and geographic locations. Demonstrated ability to incorporate stakeholder feedback, navigate complex review cycles, and maintain positive working relationships while delivering high-quality documentation. Show more Show less Seniority level Entry level Employment type Full-time Industries Defense and Space Manufacturing

Direct message the job poster from Artech L.L.C. Rick Supersad Rick Supersad Recruiter at Artech Information Systems Responsibilities:Create and maintain developer documentation for REST APIs, GraphQL APIs, and Azure Event Hubs.Write platform user guides, onboarding materials, and security hardening documentation.Document data import and export workflows using JSON and CSV formats.Develop technical content for a connector framework and Azure IoT Hub integrations.Partner with engineering, product, and security teams to gather and validate technical information.Organize and publish content using Markdown, Confluence, and GitHub.Structure documentation for discoverability, usability, and accessibility.Maintain version control and change logs for all documentation updates.Qualifications:Proven experience writing technical documentation for SaaS platforms or developer tools.Strong understanding of REST APIs, HTTP protocols, and GraphQL.Working knowledge of Azure IoT Hub and Azure Event Hubs.Comfort working with JSON and CSV data formats.Proficiency with Markdown, Confluence, and GitHub.Ability to write for technical audiences, including developers and ISVs.Excellent written and verbal communication skills.Strong organizational and project management abilities.Nice to have: smart building or OT/IT data platform experience, security hardening guide experience, a software development or systems integration background, and knowledge of developer experience (DX) principles. Show more Show less Seniority level Associate Employment type Contract Industries Staffing and Recruiting

Want to gain hands-on experience building SaaS integrations using AI-first development? Join our platform team and develop connectors that connect real companies to tools like Slack, Salesforce, and beyond. Work with modern tech (TypeScript, APIs, message queues) and learn how professional software integrations work in an AI-driven workflow - with real code review and mentorship from an experienced team. Join us now! Working Student (m/f/d) Developer Relations & Integrations We have exciting ta…

Why you'll LOVE SagentYou could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.Sagent powers servicers and consumers. You power Sagent!About The OpportunityJoin Sagent as a Senior Technical Writer and help create and build modern product documentation infrastructure. You will be a core part of the product management team working closely with business analysts, project managers and other members of the Client Communications team to create resources that don’t just document what the product does, but accelerates a user from novice to power user.Day-to-Day Responsibilities At Sagent Include But Not Limited ToCreate, maintain, and improve product documentation, including release notes, process documentation, user guides, integration guides, API developer guides, and in-product content such as tooltips and instructions.Own the end-to-end documentation lifecycle, from understanding requirements and product changes through authoring, editing, publishing, and maintenance.Translate complex software and technical concepts into clear, accurate, and engaging content for different audiences.Build client learning aids beyond traditional documentation, including videos, demos, guided tours, and other educational content.Collaborate cross-functionally to ensure documentation is complete, consistent, timely, and aligned with product releases.Gather customer and stakeholder feedback, monitor usage where available, and use insights to improve documentation and prioritize future content investments.Understand and help improve current documentation processes, templates, and publishing practices.We'd Love To Hear From You If You HaveCompletion of a four-year college degree in a relevant discipline +6 years of experience in a related field or completion of an advanced degree (masters or higher) in an applicable and relevant field +5 years of related experience in an applicable field, or experience will be considered in lieu of a degree.The candidate must have prior experience working with U.S.-based companies and demonstrate strong proficiency in U.S. English, both written and verbal.Demonstrated experience owning an end-to-end technical documentation process in a software or technology environment.Excellent attention to detail, editorial judgment, and the ability to manage multiple priorities in a fast-paced environment.Proven ability to work effectively across product, engineering, and business teams.Experience with Microsoft 365 and MadCap content management and publishing tools is preferred.Positive, collaborative, and proactive approach to new challenges.SaaS experience is preferred; prior experience in the U.S. Mortgage or financial services industry experience is a plus.Experience with Camtasia or other video editing software is a plus.Perks!As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!Why Sagent?Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Financial Services

Salt Digital Recruitment is seeking an experienced AI Automation & Knowledge Systems Engineer to design, build, and maintain the internal AI infrastructure that powers how we work. You will create AI agents, structure knowledge bases for human and AI use, and connect internal systems through automated workflows. The role requires delivering scalable AI solutions, integrating APIs, data pipelines, and authentication methods, and working with cutting-edge tools like n8n and Claude Code. J-18808-L…

Job Description Leading financial services client seeks a Learning Material Developer/Instructional Designer (OneStream Implementation) for a 12-month contract based in Cape Town. Responsibilities Develop and maintain OneStream training material (all types of media) as required. Document learning material (user guides, quick reference guides, recorded sessions) of user training in preparation for the OneStream implementation. Consolidate processes, data flows, and technology scope to produce re…

Direct message the job poster from Runtime Callum Claffey Callum Claffey Senior Headhunter @ Runtime | Product & Engineering | Hypergrowth SaaS Technical Writer Salary: £80,000 - £90,000Location: UK&I (Fully Remote)Benefits: 35 days holiday, Private Healthcare, Private Dental & Vision, Remote Working, Flexi-Time, Extended Paternity / Maternity Leave, Home-Office Set-Up AllowanceRuntime is partnering with a VC-backed DevSecOps company to hire a Technical Writer into their documentation team.Their platform sits at the heart of how enterprise engineering teams build and secure software, and their documentation is one of the main reasons customers choose them. This hire is about keeping that bar high as they scale.What you’ll be doingOwning documentation for specific product areas, working directly with engineers to understand features before they shipWriting guides and best-practice content for a developer audienceReviewing and publishing contributions from others, and managing the product changelogPartnering with product, customer success and sales to spot where docs fall short and fix themPrioritising your own content backlog: what’s now, next and laterWhat they’re looking for5+ years of technical writing, ideally for software developersComfortable with docs-as-code, Markdown, HTML and git-based workflowsWorking familiarity with package managers, registries or DevOps tooling (npm, Docker, Maven, Terraform or similar)Clear, precise communicator who keeps asking engineers “why” until it clicksWhy it’s worth a lookRemote-friendly across the UK & Ireland£80,000 - £90,000 + EquityWell-funded, fast-growing business on a strong growth trajectorySmall, high-calibre team where docs are treated as part of the product, not an afterthought Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development and Computer and Network Security

auf einen blickDo you want to work for a company whose mission is to propel the PHP ecosystem into the future?Tideways is looking for an experienced software developer to join our team as a Developer Relations Engineer, working directly with and for our customers.Your primary responsibility will be to turn complex technical knowledge into clear, practical, and accessible content. Drawing on your senior-level development experience, you will research, understand, and explain topics related to PHP performance, profiling, and operations - with a slight focus on Magento 2 or Shopware 6 ecosystems.You will expand Tideways’ expertise in these areas and share it with our customers and the wider PHP community through in-depth blog posts, technical guides, and direct customer communication and workshops. You will be instrumental for us in improving the quality, depth, reach, and frequency of our technical content while ensuring that even highly complex performance issues are explained in a way that is easy to understand and act upon.This is a role for a senior software developer who is comfortable investigating unfamiliar technical problems, quickly developing a deep understanding of them, and communicating the results clearly to both technical and non-technical audiences. Your experience gives you the technical credibility to solve difficult problems; your ability to explain them simply is what makes you successful in this role.über unsWe develop and sell the Software-as-a-Service (SaaS) product Tideways. Our software provides application performance management, exception tracking and profiling functionality fpr PHP applications and is used by over 700 customers worldwide.deine aufgaben Research PHP, Magento or Shopware performance topics, and analyze and mine our aggregated performance data for valuable insights to write about Produce content about PHP, performance, profiling, and Tideways for blog posts, videos, podcasts, webinars, or conferences Work together with our performance experts and PHP language developers to gather shareable knowledge Work together with our marketing team to improve ways of showing Tideways from the perspective of developers. Teach customers about Tideways and analyze performance together with them in onboarding workshops. Contribute to webinars and talks by preparing presentations, and optionally presenting the content yourself. Represent Tideways to the PHP community in social media, chat groups, and forums Write documentation, guides, and tutorials about Tideways based on customer feedback Build and work on tooling that helps us produce programming content consistently Everyone at the company works in support to some extent dein profil Experience building with either Shopware 6 or Magento 2, bonus if you worked with Tideways, or other PHP profilers and APM software At least some experience publishing content about any computer programming-related topics, bonus for PHP and everything built on PHP, Linux administration, performance optimizations, and profiling. Strong English writing and speaking skills and the ability to explain technical topics in clear and simple words. Strong German writing and speaking skills, as it's used exclusively for internal company communication, and ~50% of our customers are from Germany. Familiarity with, or interest in, AI-assisted or agentic development workflows. Residency and Work-Permit in Germany das klingt interessant? Opportunity to work on a product for the PHP community, with a team that works on PHP core, in a company that supports open source with both time and money. Almost fully remote work (residency in Germany required), 3-4 on-site events in Bonn every year Salary between 60,000€ and 85,000€ based on experience Summer hours: work 80% in June, July, and August and get paid 100%. Daycare costs for licensed/registered daycare providers are paid on top of salary Flexible work hours, 30-40 hours per week possible Training opportunities and PHP community events Sound interesting? Then feel free to drop us a line at — we'd love to hear from you!Originally posted on Himalayas

The Technical Writer IV is responsible for developing and maintaining end-user documentation, including single-sourced online help, user guides, release communications, and in-product multimedia content. This role requires the ability to quickly develop a strong understanding of Jenzabar products, users, and internal documentation processes.Writers in this role lead and support software release deliverables, participate in peer reviews, and mentor team members. They evaluate technical communication trends, including emerging AI technologies and content delivery methods, and recommend improvements to documentation, processes, and tools. The Technical Writer IV collaborates closely with technical, functional, product management, and user experience teams to deliver clear, accurate, and effective user content while ensuring project milestones and deadlines are met. Essential Tasks Develop and maintain user documentation including online help, user guides, release highlights, videos, and other supporting content Collaborate with product managers, developers, and UX designers to create and refine user-facing content, including field labels, hints, modal text, and other interface elements Coordinate and contribute to software release documentation and publication activities including release communications, installation and configuration guides, help system updates, and documentation publishing Participate in peer review processes by reviewing and providing feedback on documentation and incorporating feedback into assigned deliverables Identify, troubleshoot, and resolve issues related to documentation deliverables Maintain and enhance team writing, formatting, and style standards Research technical communication trends, content delivery methods, and emerging technologies; present recommendations for process and content improvements based on this research Develop a strong understanding of Jenzabar products, user resources, and documentation tools and processes Mentor junior team members on writing practices, processes, and tools Consistently meet project milestones, release schedules, and documentation deadlines Build and maintain effective working relationships with technical, functional, and cross-technical teams Leverage AI-enabled tools and analytics, when appropriate, to improve efficiency, support decision-making, and enhance team outcomes Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight Perform other duties as assigned Preferred Skills & Experience Prefer bachelor’s degree. 6 - 8+ years of experience in a related field The pay range for this position is $70,000-$84,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.Please Note: Jenzabar does not sponsor applicants for work visas.Electronic Monitoring Notice:Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes. Originally posted on Himalayas