SaaS Product & Help Documentation Jobs

Direct message the job poster from Publish IQ Harjeet Singh Harjeet Singh Research, Design, and Operations Consultant at Publish IQ We are looking for an experienced Technical Writer to own and improve customer-facing SaaS documentation. In this role, you will independently manage documentation for key product areas, ensuring that user guides, knowledge base, and learning center content are thorough, up-to-date, and easy for customers to use. You will collaborate cross-functionally with product, engineering, design, and support teams to plan and deliver documentation in sync with product releases. This position requires a strong foundation in technical writing plus the initiative to make documentation an even more powerful tool for customer success. ResponsibilitiesLead the creation and maintenance of documentation end-to-end. This includes writing new content for major features, as well as updating existing content to reflect enhancements, UI changes, and new best practices. Plan documentation updates in coordination with product roadmaps and release cycles. Develop content outlines or documentation plans for upcoming features well in advance, so that documentation is ready at launch time.Use analytics and user feedback to identify content gaps or outdated topics, and proactively improve the help center to better serve customer needs and reduce repeat support questions.Serve as the point of contact for documentation. This means working closely with product managers and engineers during development to understand new features and enhancements, and coordinating with customer support and success teams to capture common user issues or FAQs to address in documentation. You will also liaise with UX designers to align terminology and include screenshots or diagrams where needed.Ensure that all documentation meets our high quality standards. Edit and review content contributions from other team members or subject experts for clarity, grammar, tone, and consistency. You will ensure a cohesive voice and format across the entire documentation site. Utilize version control and docs-as-code workflows for collaborating on documentation updates. Leverage features like content reuse, scripting, or automation.QualificationsBachelor's degree or equivalent experienceAt least 3-5 years of technical writing experience (or equivalent) in software/SaaS product documentationWriting portfolio or samples of user guides/help articles you have createdStrong understanding of software and web technologies to effectively communicate complex product features. Ability to comprehend technical specs, possibly read basic code or API documentation, and translate them into user-friendly text Proficient with HTML/Markdown and comfortable using version control (Git) in documentation workflows. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Information Services

Company Description XYZ AI Inc. is a boutique development firm focused on specialized AI software projects that span from groundbreaking research to real-world applications. The company builds and maintains cutting-edge solutions such as StealthGPT, StudySim, and Rapid Resume, serving diverse user needs across industries. Team members collaborate closely with AI researchers, engineers, and product stakeholders to translate complex ideas into practical products. XYZ AI Inc. values innovation, clarity, and reliability in all aspects of its work, creating an environment where technical and creative professionals can grow. The organization offers opportunities to contribute directly to next-generation AI tools and influence their evolution.Role Description This full-time remote Technical Writer role is responsible for creating clear, accurate, and user-focused documentation for XYZ AI Inc.’s AI products and internal tools. Day-to-day tasks include drafting and maintaining product guides, API documentation, technical specifications, and release notes in collaboration with engineering and product teams. The Technical Writer will interview subject matter experts, analyze complex technical information, and translate it into structured content suitable for developers, business users, and non-technical audiences. The role also involves organizing and standardizing documentation repositories, improving templates and style guides, and ensuring consistency and accessibility across all technical materials. Additionally, the Technical Writer will help refine onboarding materials and training resources to support internal teams and external customers.Qualifications Demonstrated skills in technical writing and documentation, including Technical Writing, Technical Documentation, and Documentation.Experience with user-facing instructional content such as Manuals and formal Technical Communication materials.Strong ability to understand software architecture, APIs, and AI/ML concepts and explain them clearly to varied audiences.Proficiency with documentation tools and formats (e.g., Markdown, HTML, wikis, version control systems such as Git).Excellent written communication, attention to detail, and ability to follow and contribute to style guides and documentation standards.Comfort working remotely, managing multiple projects, and collaborating across time zones with engineers, designers, and product managers.Bachelor’s degree in a related field (e.g., Technical Communication, Computer Science, Engineering, English) or equivalent practical experience.Prior experience documenting AI, software development tools, or SaaS products is highly beneficial. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

This Position is Contingent on Contract Award**DescriptionResponsible for preparing, reviewing, revising, and maintaining a wide range of technical documentation, including software and systems engineering materials, operational procedures, test documentation, and user-focused guides. Creates and edits documentation for hardware and software components-covering installation, configuration, and user instructions. Develops code documentation, implementation guides, and end‑user materials. Produces technical publications based on technical drawings, engineering input, and available resources. Supports documentation efforts across all phases of the project lifecycle and ensures materials are clear, accurate, and accessible to diverse audiences.Key ResponsibilitiesPrepare, update, and maintain operations documentation, user guides, manuals, and technical publications.Write and edit technical copy for a variety of document types, applying strong grammar and documentation standards.Gather technical information from multiple sources and convert it into clear written text.Maintain an up‑to‑date internal documentation library.Use multiple documentation tools such as Microsoft Word, PowerPoint, and Visio.Collaborate with developers to create high‑quality documentation and training materials.Support all phases of the documentation lifecycle.Produce written materials for programs or projects of similar scope and complexity.Prepare reports, responses, and briefings tailored to a wide range of audiences.Coordinate document layout, formatting, and design.Research complex technical subject matter and synthesize information into accessible written materials.Develop documentation based on engineering drawings, technical data, SME consultations, and related sources.Produce DoD‑focused documentation such as acquisition materials, user manuals, and training manuals.Interpret engineering and maintenance drawings, as well as operational procedures, to integrate technical information effectively.Create documentation for Cryptologic programs or projects tied to analytic tradecraft development.Apply NSA technical manual standard DS‑89 when developing work products.QualificationsSix (6) years of experience as a Technical Writer supporting programs and contracts of similar scope, type, and complexity.Bachelor's degree in a technical discipline from an accredited college or university.Substitution: Four (4) additional years of Technical Writing experience may be substituted for a bachelor's degree.RequirementsU.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.Certification Requirements:DOD 8570 CertificationThis position requires an active Security Clearance with appropriate Polygraph.About UsFounded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.That's why our pay is competitive, our missions are critical, and our benefitsrepresent what matters most to CTP: Our People.Salary Range TransparencyAt Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.How We Determine Salary RangesOur salary ranges are based on the following key factors:Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.Really Good Benefits, For Really GREAT PeopleFrom our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together. Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.Vision + Dental: Both free to you + paid in full by CTP.Retirement: 401k - 6% company contributionPTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.Profit Sharing Bonus: End of year cash gets added to your bottom-line.Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!Salary: $90000.00 - $115000.00 per year Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Who We AreVerkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.About The RoleAs an Instructional Designer on the Solutions Engineering (SE) Enablement team, you will drive the creative transformation, multimedia production, and instructional excellence of technical enablement content across the global SE organization. In this role, you will report directly to the Director of Solutions Engineering Enablement and serve as a vital link between technical data architecture and field engagement.By collaborating closely with the Technical Content Architect and the Technical Content Delivery Manager, you will translate complex engineering concepts and product workflows into highly engaging, modern, on-demand enablement formats. You will own the instructional design lifecycle, converting raw documentation and technical guides into scalable multimedia assets—including podcasts, micro-learning videos, and interactive training modules—to maximize field comprehension and retention.What You'll DoMultimedia Learning Production: Transform complex technical specifications and product guides into highly digestible, modern learning modalities. Design and produce high-quality on-demand assets such as professional podcasts, short-form instructional videos, and interactive e-learning modules tailored to different learning preferences. Cross-Functional Content Collaboration: Partner closely with the Technical Content Architect to consume raw engineering documentation, and align with the Technical Content Delivery Manager to ensure production formats integrate seamlessly with the HighSpot LMS taxonomy and discoverability requirements. Instructional Design Strategy: Design and implement comprehensive learning paths following robust instructional design frameworks (e.g., ADDIE, SAM). Structure content specifically for the unique lifecycle phases of a global SE, including Onboarding (New Learn), Continuous Education (Re-Learn), and Just-In-Time field assets. Engagement & Retention Analytics: Establish metrics to track the consumption, completion rates, and educational effectiveness of on-demand multimedia assets. Leverage LMS data dashboards and field feedback loops to isolate learning gaps and iterate on asset design. Micro-Learning Optimization: Deconstruct extensive, multi-page technical guides or live session recordings into modular, snackable micro-learning components, allowing busy field engineers to consume critical technical updates efficiently. Scalable Media Governance: Maintain and manage a structured asset catalog of raw media components, audio files, video templates, and interactive storyboards, ensuring all production files are updated alongside rapid product releases. What You Bring5+ years of experience in Instructional Design, Multimedia Production, or Technical Training Creation within enterprise SaaS, IoT, hardware, or networking industries. Advanced proficiency with modern e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia editing suites (e.g., Camtasia, Adobe Premiere, Audition, or similar video/audio software). Proven track record of collaborating with technical content developers, subject matter experts, and platform managers to deliver scalable education pipelines. Demonstrated capability building interactive software/hardware simulations, audio narrative scripts, video storyboards, and comprehensive evaluation rubrics. Foundational technical literacy (or strong comfort level learning) in cloud networking, IoT enterprise infrastructure, and physical security platform concepts to accurately translate subject matter. Exceptional communication and storytelling skills, with an ability to turn rigid engineering data into a compelling, episodic, or interactive narrative. US Employee BenefitsVerkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plansNationwide medical, vision and dental coverageHealth Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving optionsExpanded mental health supportPaid parental leave policy & fertility benefitsTime off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick timeProfessional development stipendWellness/fitness benefitsHealthy lunches provided dailyCommuter benefitsAdditional InformationYou must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this timeThis role requires that you be based out of Verkada HQ in San Mateo, CA and on-site 5 days a week. Occasional travel to partner locations, regional offices, and industry events is expected. Annual Pay RangeAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).Estimated Annual Pay Range$150,000—$210,000 USDVerkada Is An Equal Opportunity EmployerAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.Your application will be handled in accordance with our Candidate Privacy Policy. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Software Development

Who we areDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summaryDigiCert is seeking a Head of Web Content Strategy to lead content strategy and writing for DigiCert.com. This senior, hands-on role will make complex topics—including AI, post-quantum cryptography, PKI, digital identity and cybersecurity—clear and compelling for business and technical audiences. The Head of Web Content Strategy will shape intuitive web journeys that help visitors understand DigiCert’s value and take action. The role will partner closely with Web, UX, SEO, Product Marketing, Demand Generation, Brand and regional teams to connect content, design, search and business objectives. Reporting to the Vice President of Corporate Marketing, this role will manage a copyeditor and partner with the Corporate Communications leader to co-lead DigiCert’s global editorial calendar. The ideal candidate combines exceptional writing and editorial judgment with customer empathy, digital expertise and commercial thinking.  What you will doLead web content strategy Develop and execute a global web content strategy aligned with DigiCert’s business priorities, brand and audience needs.Translate DigiCert’s intelligent trust strategy into clear, connected digital experiences.Define content journeys for executive, business, security, and technical audiences across the buying process.Partner with Web, UX and SEO to improve site structure, navigation, page hierarchy and content discoverability.Connect DigiCert’s corporate narrative with its solutions, products, use cases, resources and calls to action.Conduct content audits and use audience, search and performance data to identify gaps and opportunities.Establish plans to create, improve, consolidate, repurpose, or retire content.Ensure web content supports organic search, AI-powered discovery, accessibility, localization and conversion.Build an effective content operation Establish efficient workflows for planning, creating, reviewing, publishing, and maintaining web content.Define ownership and review cycles to keep priority pages accurate and current.Manage the intake and prioritization of web content requests with marketing and web leaders.Create templates, standards, and messaging frameworks that improve quality and consistency.Manage and develop the copyeditor, setting clear priorities and performance expectations.Partner with Corporate Communications and Brand to uphold DigiCert’s voice, style and editorial standards.Work with Product, Legal, and technical experts to substantiate claims and protect credibility.Support integrated editorial planning Co-lead DigiCert’s global editorial calendar with the Corporate Communications leader.Bring a web, audience and customer-journey perspective to editorial decisions.Connect corporate news, thought leadership, campaigns, launches, and customer stories through coordinated planning.Translate major narratives and content investments into web experiences that extend their reach and value.Identify opportunities for DigiCert to lead conversations across AI trust, quantum readiness, PKI modernization, machine identity, and digital trust. What you will have8+ years of experience in web content strategy, UX writing, digital content, editorial leadership or a related discipline.Experience leading web content for an enterprise technology, cybersecurity, SaaS or similarly complex organization.A strong portfolio demonstrating strategic web thinking and exceptional writing.Ability to translate technical concepts into clear, compelling content for business and technical audiences.Experience planning content around customer journeys and business objectives.Working knowledge of information architecture, SEO, digital accessibility, content governance, and conversion principles.Experience using analytics, search data, and testing to improve content performance.Familiarity with enterprise content-management systems and modern publishing workflows.Experience managing writers, editors, agencies, or other contributors.A collaborative working style and a record of leading through influence across functions.Strong project-management skills and the ability to prioritize competing needs.Bachelor’s degree in communications, journalism, marketing, English or a related field, or equivalent professional experience. BenefitsCompetitive compensation and comprehensive health, dental, and vision coverage Retirement savings programs with company matching (401(k) or RRSP) Generous paid time off, including holidays, and vacation Paid parental leave and family support benefits Life and disability coverage Flexible spending and health savings options (where applicable) Health and wellness support, including gym reimbursement and wellness programs Employee Assistance Program with 24/7confidential support for employees and families Education assistance and professional development opportunities Access to LinkedIn Learning and continuous learning resources Employee referral bonus program and additional company perks and discounts Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleaguesBusiness travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.  Compensation Transparency:  The annualized base salary range for this position is outlined below. Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives. This role may also be eligible for benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process. For more information regarding our comprehensive benefits, see the benefits section. Base Salary: $150,000 USD - $190,000 USD Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Technology, Information and Internet

DescriptionTrintech is looking for a senior content strategy leader to build the foundational content layer for the product portfolio: a single base of product and process knowledge that is modular, machine-readable, and maintained continuously with AI at the center of the workflow, not bolted on after the fact.This content base does two jobs for the business at once. It drives customer adoption and expansion of Trintech's products through documentation, training, and self-serve delivery surfaces. And it serves as the factual, machine-readable foundation that powers Trintech's own AI systems. Both outcomes depend on the same underlying asset: a content model built to be accurate, current, and readable by both humans and machines.What You'll DoContent Architecture: Own the content model across the portfolio: modular, task-oriented, metadata-tagged, structured text as the foundation. Text is the architecture; video and other formats are delivery layers built on top of it, not the primary format. Define the structure, templates, and authoring standards the rest of the strategy depends on.AI-Orchestrated Content Operations: Design and build the operating model where AI carries the heavy lifting of content creation and upkeep: structured drafts generated from SME interviews, automated staleness and gap detection, AI-assisted editing. Moving the team to that model is the work, with your team functioning as the editorial and quality-gate layer rather than the sole source of every draft. Done right, content gets easier to keep current as the portfolio grows, not harder.Subject Matter Partnership: Sit at the intersection of the people who hold Trintech's product and process knowledge and the people who need it. This role doesn't generate most of its own content: it curates what subject matter experts across the business know into the content base, then pushes it back out through the surfaces it owns.Adoption & Expansion Content: Own the content that drives both motions: adoption content that gets customers using what they already have, correlated against product usage data and support ticket deflection so investment follows what actually moves usage; and expansion content that surfaces underused capabilities and cross-product opportunities, organized around customer outcomes rather than a per-product menu, so customers discover the adjacent capabilities that drive cross-sell.Machine-Readable Product Knowledge Base: Own the factual record of what Trintech's products do: capabilities, configurations, limitations, distinct from the adoption and training content built on top of it. This is the corpus with the lowest tolerance for error. It feeds Trintech's own AI systems directly, so mistakes here propagate into AI output across the business.Delivery Surface Ownership: Own the customer-facing delivery surfaces (help center, AI assistant, partner portal) and the internal-facing ones (support, professional services), ensuring the same content base powers all of them without duplicated or diverging copies.Help Center Ownership: Own the customer-facing help center as a product, not a project. Trintech is investing in a platform rebuild now; the lasting work is the content model behind it, migrating existing material into that model, the governance that keeps it current, and iterating against real engagement data. Partner with Product and Marketing to drive awareness of what's in it: the best content in the world doesn't move usage if customers don't know it's there. This role is accountable for whether the help center drives adoption, not just for launching it.Certification & Program Structure: Own the tiered enablement program built on top of the content model — admin certification, end-user enablement, and partner certification — and the accreditation operations that support it.Release Enablement: Own the training and documentation team's participation in release readiness, keeping content and training current with each release.Operational Continuity: Run the current model while building the next one. Release notes, product documentation, training, and certification programs continue shipping on their existing cadence throughout the transition. Existing content is the starting material for the new content base, so migrating and restructuring it is part of building the new model rather than a separate workstream.Team Leadership: Lead the content strategy, technical writing, and enablement team: planning, prioritization, quality, and delivery across documentation, training, and certification. Evolve the team's roles as the operating model shifts from direct content production toward AI-orchestrated content operations with strong editorial ownership.RequirementsBachelor's degree or equivalent experience.7+ years leading a content strategy, technical writing, instructional design, or knowledge management function, including experience transforming or rebuilding a content operating model at scale.Demonstrated point of view on using AI tooling in the content creation and maintenance pipeline itself, not just as an output channel.Experience leading distributed technical writing and/or instructional design teams.Strong writing and editorial judgment; comfortable setting and enforcing content standards across contributors who are not full-time writers.RecommendedExperience with metadata and taxonomy design for machine-readable or AI-consumable content.Experience building or operating a content pipeline that feeds an AI-powered product surface.Experience in SaaS or enterprise software, ideally in a regulated or audited domain (e.g., financial software, compliance-adjacent products).Experience redesigning a customer-facing help center, success center, or self-serve support portal.Experience with certification or accreditation program design (e.g., NASBA/CPE-eligible programs).Knowledge of accessibility and content-compliance standards (ADA, Section 508, fair use, the TEACH Act) as applied to digital content and training materials.What We OfferOpen paid time offHybrid scheduleComprehensive healthcare and wellness programs100% company-paid volunteer time401k with a company matchPet InsuranceTuition/Continuing Education reimbursement programAt our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Trintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process".As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.govEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Product Management and Marketing Industries Software Development

Company Description Eriksson Software, Inc. develops specialized software that helps engineers efficiently analyze and design precast concrete structural components. Founded in 1998, the company focuses on automating and improving the design process for the precast concrete industry. Headquartered in Tampa, Florida with an additional office in Denver, Colorado, Eriksson Software offers competitive compensation and benefits. The organization emphasizes a collaborative symbiosis between engineering and programming teams to deliver high-value solutions to clients and is committed to equal opportunity for all qualified applicants.Role Description The Technical Writer role is a full-time, on-site position based in Tampa, FL. This role involves creating clear, accurate, and user-friendly technical documentation for precast concrete design software, including user guides, online help, and reference manuals. Day-to-day tasks include collaborating with engineers and developers to understand product features, translating complex technical concepts into accessible language, and maintaining documentation standards and templates. The Technical Writer will also review and update existing content, organize information for different audiences, and support product releases with timely documentation updates.Qualifications Strong skills in Technical Writing, Technical Communication, and Technical Documentation.Experience creating structured Documentation and user Manuals for software products.Excellent written English, attention to detail, and ability to explain complex concepts clearly.Familiarity with engineering or structural design software, or a related technical field, is beneficial.Proficiency with documentation tools (e.g., Markdown, HTML, help authoring tools, or similar) and version control systems is a plus.Bachelor’s degree in Technical Communication, Engineering, Computer Science, English, or a related discipline, or equivalent practical experience.Ability to work collaboratively on-site with cross-functional teams and manage multiple projects and deadlines. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

The Technical Writer will prepare, edit, and manage program documentation with an emphasis on clarity, professionalism, and compliance with standards. They will author, standardize, and maintain key deliverables, including status reports, project plans, user guides, FAQs, training materials, and online help systems, ensuring consistency across all documentation. Responsibilities include developing templates, style guides, and a comprehensive documentation library, as well as collaborating with subject matter experts to ensure technical accuracy. They will gather user feedback to improve documentation quality, support training programs with tailored materials, and implement a consistent style to enhance usability. Additionally, they will maintain a documentation plan with regular updates, track best practices in technical writing, and ensure materials are accessible and relevant to diverse user groups and skill levels.RequirementsSECRET Security Clearance RequiredWe are actively seeking multiple levels:Junior: 0 - 3 years of experience + Bachelor's DegreeJourneyman: 4 - 7 years of experience + Bachelor's DegreeSenior: 8+ years of experience + Bachelor's DegreeGood communication skills, self-starter mindsetProfessional proficiency in English is requiredDemonstrated proficiency in using all Microsoft Office applicationsApplicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this positionWork Environment:Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment). Ability to sit at a computer terminal for an extended period of time. Physical Demands:While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear. Employee is often required to sit and use their hands and fingers to operate a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel:Up to 10%/ Occasional travel. Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to hr@avalore.ai.Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.BenefitsEligibility requirements apply.Employer Contributions to Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA) with a generous matching programLife Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentEmployee Assistance ProgramSalary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirementsSalary estimates for this job range from $80,000 - $167,000 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting

Job Description:Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able To Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Program Delivery and ExecutionSkills:Job Qualifications:Operations, Project Planning, Risk Management FrameworkCertifications:NoneExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity a Technical Writer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Technical Writer, you will help ensure today is safe and tomorrow is smarter.   HOW A TECHNICAL WRITER WILL MAKE AN IMPACT: Create and review ITD technical products for proper grammar, punctuation, and syntax, as well as for logic, clarity, and consistency.  Prepare, review, revise, and maintain technical documents including software and systems/network engineering, system/network operations, testing, user documentation, etc.  Write and edit technical documentation for all the projects hardware and software requirements to include installation, configuration, how-to documentation, and end-user guides.  Standardize documentation by creating and implementing templates for all document types  Ensures that style and format conform to agency publication standards and that language presentation is consistent with prescribed style guides and specialized vocabulary of subject matter fields.   Amends draft tables, tone boxes, and graphics to ensure the content supports and is consistent with the accompanying text.   Ensures proper classification markings in accordance with provided guidance.   Works with authors to revise products for narrative organization, and negotiates further revisions as needed.  Maintain document library to enable ease of document storage, retrieval, updates, and review  Participates in special projects as required   WHAT YOU’LL NEED TO SUCCEED: Required Education and Experience: BA/BS + 8 years  Desired Certifications: DoD 8570 IAT Level II   Security Clearance Level: TS/SCI with Polygraph  Knowledge of the principles and practices involved in technical research, writing, and editing  Knowledge of and ability to use various word-processing and desktop publishing software applications  Knowledge of the organization’s products and services, customer requirements, purpose and structure of required documentation, and end user’s level of understanding  Hands-on experience with Microsoft Office Suite  Location: On Customer Site  GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.#GDITCareers#WeAreGDIT#MD_2026Alumni#VA_2026Alumni#JETThe likely salary range for this position is $93,662 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA DC Washington - 200 MacDill Blvd (DCC174)Additional Work Locations:USA MD Elkridge - Customer Proprietary (MDC244)Total Rewards At GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT System Data Services

Technical Writer As a Knowledge Base Writer, you will create, manage, and publish high-quality content in our knowledge base. You will work with internal teams to ensure our documentation is accurate, up-to-date, and easy to understand. Responsibilities: Develop, review, and publish clear, user-friendly learning and technical content. Collaborate with cross-functional stakeholders and subject matter experts to identify and address knowledge gaps. Simplify complex technical information into easy…

Knowledge Manager (m/w/d) Service Desk Deine Aufgaben - das machst du bei uns: Entwickle unser Wissensmanagement (Knowledge Base) entlang der Knowledge Governance kontinuierlich weiter und stelle eine hohe Qualität der Wissensbasis sicher. Etabliere und optimiere Prozesse rund um Knowledge Management, Qualitätsmanagement und Wissensbereitstellung sowie Qualitätskennzahlen und Reportingkonzepte. Wirke aktiv an der Einführung von Knowledge AI, Agentic AI und zukünftigen KI-gestützten Supportproze…

Knowledge Manager (m/w/d) Service Desk Deine Aufgaben - das machst du bei uns: Entwickle unser Wissensmanagement (Knowledge Base) entlang der Knowledge Governance kontinuierlich weiter und stelle eine hohe Qualität der Wissensbasis sicher. Etabliere und optimiere Prozesse rund um Knowledge Management, Qualitätsmanagement und Wissensbereitstellung sowie Qualitätskennzahlen und Reportingkonzepte. Wirke aktiv an der Einführung von Knowledge AI, Agentic AI und zukünftigen KI-gestützten Supportproze…

About This Role: We are seeking a Lead Digital Product Manager to own and evolve the enterprise knowledge platform capabilities that support agentic marketing workflows. This role will define product strategy, roadmap priorities, governance requirements, and measurable outcomes for the knowledge base, retrieval, access, and automation capabilities that enable AI agents to use trusted enterprise information safely and effectively. The Lead Digital Product Manager will partner across business, te…

About This Role: We are seeking a Lead Digital Product Manager to own and evolve the enterprise knowledge platform capabilities that support agentic marketing workflows. This role will define product strategy, roadmap priorities, governance requirements, and measurable outcomes for the knowledge base, retrieval, access, and automation capabilities that enable AI agents to use trusted enterprise information safely and effectively. The Lead Digital Product Manager will partner across business, te…

SupportFinity™ is seeking a Director of Content Strategy and Campaigns to lead integrated marketing efforts. You will ensure strong narrative consistency and execute thought leadership programs that resonate in the market. The ideal candidate will have over 15 years of experience in content strategy in B2B SaaS, with a proven track record in managing teams and driving campaign success. This role offers a competitive salary and a culture that supports diversity and employee wellbeing. J-18808-Lj…

The Manager provides day-to-day oversight to a team of content managers, verification team members, and customer service operations associates charged with conducting advanced business license research and verifications to develop and further our internal knowledge and to ultimately support both our internal and external clients. The Manager also develops our website content and ensures that our knowledge base is shown in the most effective manner reaching the broadest possible audience. In con…

Direct message the job poster from Gemini Information Technologies Clinical Solutions Melis Akova Melis Akova Helping Healthcare Leaders Improve Decisions with Clinical Decision Support Solutions | Enabling Libraries & Higher Education Institutions in Türkiye… About the CompanyGemini Bilgi Teknolojileri is a B2B technology distributor bringing leading global healthcare information brands to Romania. We represent Elsevier and Wolters Kluwer's medical education support and learning platforms and clinical evidence-based clinical decision support solutions. We manage subscription based complex enterprise sales cycles end-to-end through long-term partnerships with ministries, universities, and hospital groups. To support our growth in the Romanian market, we are looking for a Sales Support & Training Specialist to join our team.Role SummaryAs Sales Support and Training Specialist, you will lead the onboarding and training programs for our existing hospital customer base to strengthen product adoption and retention, while also driving presales activities like cold visits, inquiry generation, and interest-building, trial management to grow our pipeline among new hospitals. This is a remote position based in Romania, combining home-office work with frequent on-site visits to hospitals for training delivery and presales activity.ResponsibilitiesDesign and deliver regular, recurring training sessions (on-site and online) for physicians, clinicians, and administrators at existing customer hospitalsManage new customer onboarding process with the account managerManage and grow our advocacy programTrack usage and adoption metrics across the customer base and proactively address low-engagement accounts to reduce churn with the account managerAct as the primary point of contact for customer training needs, building long-term relationships with clinical champions at each accountConduct cold visits to hospitals and healthcare institutions to introduce our solutions, generate interest and lead.Support product trials with prospective hospital customersCollect and qualify inquiries from prospects, feeding them into the sales pipelineKeep account, trial, and opportunity records up to date in the CRM (Salesforce)QualificationsAt least 2-3 years of experience in pharmaceuticals, healthcare technology, medical informatics, or B2B SaaS sales support / trainingComfortable with a dual mandate: relationship-based training work with existing customers, and proactive, in-person presales outreach to new prospectsStrong training/presentation skills, with the ability to explain topics clearlyRomanian (native level) and English (professional working proficiency for correspondence and presentations) requiredExperience with CRM tools (Salesforce knowledge is a plus)Willingness to travel regularly for field visits within RomaniaA bachelor's degree in health sciences, nursing, biomedical engineering, or a related field is a plusTo Apply: Interested candidates should send their CV to info@geminitech.ro Show more Show less Seniority level Entry level Employment type Full-time Industries Hospitals and Health Care

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.As a Senior Technical Writer in Zimperium, you will author internal and customer-facing documentation for several highly technical products.This role requires understanding various product areas, working with a cross-functional team, along with authoring documents including release notes, user guides, API documents, and other documentation deliverables in a timely manner.Responsibilities:Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases. Research, analyze data and test new and existing software to develop documentation content. Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation. Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand. Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness. Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines. Work independently while also being detail-oriented, organized, a team-player, and approachable. Manage multiple projects and priorities simultaneously. Strive to continually improve the quality of our product documentation. Qualifications:To be considered for this role, you must have prior documentation experience authoring documentation for software products.BS/BA in Computer Science or other relevant fields. At least 5+ years of experience in software technical documentation. Ability to make complicated concepts easy to understand. Experience as a technical writer role in an agile software development environment. Experience in writing API documentation. Experience with Jira and Confluence. Experience in image capture tools and PowerPoint to convey concepts when needed. Ownership and “can do” attitude with the passion to meet aggressive deadlines. Experience in IT security technologies and also iOS and Android mobile operating systems and technologies is highly desirable. Experience in Oxygen XML Editor is a plus. Experience in Markdown and Slate HTML documentation is a plus. Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Computer and Network Security

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact.This is a remote role, candidate must be located and eligible to work in India.ResponsibilitiesCollaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experienceConducts assessments within the operation and with clients to identify needs and opportunitiesMap use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contractDevelops the Conversational AI strategy for projectsDesigns conversational scenarios, flows, and dialogues for chatbots and voicebotsCreates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectationsImplement the bot on the CAI platform, implementing the flows, KB, etcParticipates in KPI analysis, generating qualitative insights and reports to inform project decisionsSupports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvementsDrives continuous improvement of the conversational experience and overall user satisfactionTrains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI EngineerOversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixesIntegrates client-approved changes and enhancements during project executionSkills And QualificationsFluent in written and spoken English (C1 level minimum)Experience in conversational design for chatbots and voicebotsStrong knowledge in Conversational AI, LLM, Agentic AI and NLUStrong understanding of conversational UX and specificities of each channel: chat or voiceAbility to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid botsUnderstanding of LLM functioning and RAGPerfect written and verbal communicationAbility to explain and defend design choices and user experience strategiesAbility to work in multicultural environmentFamiliarity with conversational AI platforms (e.g. Cognigy)Experience with voice interfaces and speech technologies (STT/TTS)Understanding of multilingual conversational designKnowledge of analytics tools to track user interactions and performanceAbout UsFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Engineering, and Design Industries Outsourcing and Offshoring Consulting and Artificial Intelligence

Who We AreSimpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.About The RoleYou'll join our Technical Support team as a technical writer. You'll write the documentation that helps customers understand and use the product. You'll report into Support, so you'll work closely with agents and support leaders to shape what the knowledge base should become. You'll also partner with product managers, designers, and engineers to document features before they ship.Your writing will shape how well customers can help themselves. You'll help reduce ticket volume, speed up support responses, and give the AI assistants that handle customer questions better material to work with. It's a hands-on writing role that directly affects customer experience.What You'll DoWrite and update knowledge base articles for the product areas you own, including admin guides, how-tos, and troubleshooting contentWork with the support team to spot common customer issues, close gaps in the KB, and decide what to update nextPartner with PMs and engineers as new features get built, drafting release notes, in-app help text, and UX microcopy along the wayOwn one or two product areas as your main focus, and pitch in on shared areas when neededCreate your own screenshots and short screen recordings to go with your writingExplain AI features clearly, including what they can and cannot do, and how the guardrails workWrite content that reads well for people and also works for the AI assistants pulling from the KBReview and edit content from other writers against our style and voice guidelinesHelp keep the KB healthy, including style guide upkeep, consistent terminology, and review workflowsRefresh older docs as the product changes, and clean up what's outdatedWhat We're Looking For3 to 6 years of technical writing or product content experience, ideally at a B2B SaaS companyA good understanding of how enterprise software works, including permissions, roles, integrations, admin versus end-user experiences, and multi-step workflowsClear, concise writing with strong editorial judgment and the ability to edit your own work wellFamiliarity with common style guides such as the Microsoft Writing Style Guide or the Google Developer Documentation Style GuideProduct thinking: you connect features to the real problems users are trying to solve, and you see content as part of the product experienceComfort looking at support data like ticket trends and common failure points to guide your workA sense of how the KB feeds into support tools, whether that's agent assist, chatbots, or AI assistantsComfort working in agile cycles with shifting scope and tight turnaroundsA portfolio with published KB articles, release notes, or product UX copyHands-on experience with a content management system (CMS) for knowledge base or help center content, including publishing and review workflows, versioning, tagging or taxonomy setup, and managing content across draft, review, and published statesHands-on experience writing API documentation, including endpoint references, request and response examples, authentication flows, error handling, and code snippetsBasic understanding of information architecture and how to structure content wellNice to haveWriting experience in intranet, employee experience, collaboration, or productivity productsExposure to Knowledge-Centered Service (KCS) or a similar way of running support contentExperience writing for or about AI and LLM features, including prompt guidance and content that AI can retrieve from cleanlyComfort using AI tools responsibly in your own writing workflow, from drafting to editingSome background in content design systems or terminology governanceWhat You'll GetMeaningful ownership from day one, with room to grow into content strategy and IA workMentorship from a senior IC on UX writing, content design, and information architectureDirect partnership with support, product, and design teamsA predictable release cadence and clear delivery expectationsVisibility into how your work moves the metrics Support cares aboutYour Voice, UnfilteredWe value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interviewOur process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.Simpplr’s Hub-Hybrid-Remote ModelAt Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Venture Capital and Private Equity Principals