SaaS Product & Help Documentation Jobs

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:BI Full 6C (T4)Job Family:Program Instruction SupportJob Qualifications:Skills:Courseware, Microsoft Office, Training and DevelopmentCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:NoJob Description:We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on an Instructional Designer joining our Federal Services System Support and Oversight (FSSSO) team to remotely support the Centers for Medicare & Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.At GDIT, people are our differentiator. As an Instructional Designer supporting CMS, you will design, develop, and maintain public‑facing training products–including user guides, job aids, quick reference guides (QRGs), webinars, narration scripts, video scripts, and microlearning materials—that accurately reflect current Independent Dispute and Resolution (IDR) system behavior, follow CMS editorial and 508 standards, and incorporate feedback from structured multi‑step clearance cycles. You will translate validated technical and policy inputs into user‑centered instructional materials that support stakeholder understanding and program adoption. In this role, a typical day will include:Training Content Development Designing and developing user guides, job aids, QRGs, scripts, and training materials aligned to validated system requirements, workflow steps, and approved screen language. Creating narration scripts for webinars, video scripts, and storyboards that translate complex workflow steps into clear, plain‑language learning content. Producing 508‑compliant deliverables across all content formats, ensuring accessible design from the outset rather than remediation alone. Capturing and validating screenshots and process steps for use in guides, demonstrations, and multimedia training. Structuring content for reuse, modularity, and version control to accommodate release‑driven updates. Cross‑Functional Collaboration Collaborating with the system SMEs, UX/HCD Team, Policy Specialists, and/or other Scrum team content reviewers to ensure training materials accurately reflect system behavior, terminology, user experience, and finalized requirements. Coordinating with Technical Editors to ensure compliance with CMS and GDIT editorial, formatting, plain language, and accessibility standards. Working closely with the Agile Liaison and Operations Coordinator to understand future release impacts and incorporate finalized requirements/screen language into Education, Training, and Outreach (ETO) materials. CMS Clearance and Version Control Managing training products through multi-step CMS clearance review cycles, tracking comments, adjudicating feedback, adjudicating feedback, updating content, and maintaining accuracy and traceability throughout. Applying disciplined version‑control best practices, structured file conventions, document tracking, and established editorial workflows. Standards and Quality Utilizing CMS/GDIT style guides, templates, terminology, accessibility, and file convention standards across all deliverables. Validating all content for accuracy, clarity, and alignment with approved system behavior and accessibility requirements. Continuously improving training materials based on user feedback, system changes, and evolving program needs. REQUIRED QUALIFICATIONS: Bachelor’s degree and 5+ years of instructional design experience developing training products for federal programs or similarly regulated environments. 5+ years designing structured instructional content such as user guides, job aids, QRGs, scripts, webinars, and multimedia learning materials. Demonstrated ability to interpret complex system requirements, user stories, workflow diagrams, or prototypes and translate them into accurate instructional content. Experience creating modular, reusable training components aligned to Agile release cycles and rapid‑update environments. Section 508 experience remediating and validating documents and web content (MS Word, PowerPoint, Excel, Adobe Acrobat) and applying accessible design principles. Experience documenting system functionality and transforming validated system behavior into user‑centered instructional materials. Advanced proficiency in MS Word, PowerPoint, and Excel, including styles, structured templates, tracked changes, and accessibility tools. Experience capturing, annotating, and validating screenshots to support instructional demonstrations and step‑based workflows using screen‑capture and editing tools such as SnagIt. Proven ability to manage multi‑stakeholder review cycles, track dispositions, and maintain traceability across iterative updates. Candidate must be able to obtain a T4 Public Trust clearance. Candidate must have lived in the U.S. at least 3 out of the last 5 years. PREFERRED QUALIFICATIONS: Experience working with CMS, CCIIO, HealthCare.gov, Affordable Care Act, or No Surprises Act-related programs. Ability to work independently in a fast‑paced, release‑driven environment with shifting priorities. Experience designing curriculum-level learning programs, including sequencing strategies for multi‑format training and instructional planning for system updates. Familiarity with Agile/Scrum workflows and collaboration with Product, UX/HCD, and technical teams in release‑driven environments. Ability to interpret wireframes, prototypes, staging environment behavior, or acceptance criteria and incorporate them into training content with accuracy. Skill in designing video demonstrations, narrated walkthroughs, interactive guidance, or microlearning elements that enhance understanding. Strong understanding of adult‑learning principles, scenario‑based learning methods, and usability‑focused instructional design. Ability to develop style guides, training templates, terminology frameworks, and content governance tools for large programs. Experience providing constructive content feedback and collaborating with SMEs, editors, and cross‑functional partners to refine instructional outputs. GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities. Support: An internal mobility team focused on helping you achieve your career goals. Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off. Community: Award-winning culture of innovation and a military-friendly workplace. OWN YOUR OPPORTUNITYExplore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:RemoteWork Location:Any Location / RemoteAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransOriginally posted on Himalayas

The Global Knowledge Base Content Specialist I will be responsible for supporting the creation and maintenance of program-specific information within the knowledge base software. This role will assist in creating either Agent facing or Customer facing content under the guidance of the Global Knowledge Base Content Specialist and reporting to a Global KB Supervisor. The Global Knowledge Base Content Specialist I will work with the Global Knowledge Base Content Specialist and their Supervisor to …

Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both inter…

We are hiring for a 5G Technical Writer to support a product powering real-time 3D positioning and IoT solutions. Location: Belmont, CA (100% remote considered) Employment Type: Full-time Key Responsibilities & Requirements: 3 years of experience in technical writing, documentation management, or marketing communications for software, telecom, or technology products. Create and maintain user guides, technical manuals, API documentation, technical specifications, and release notes. Ensure docume…

Job Title- Associate - Technical Writer Total Exp - 4 8 Years Location- Pune Work Mode- Work From Office Job Description Develop and Maintain Documentation: Research, plan, write, edit, and publish a variety of technical content, user guides and manuals, online help systems/knowledge base articles, tutorials and how-to guides, release notes, and installation procedures Simplify Complex Concepts: Translate highly technical information and specifications into clear, easily consumable content for …

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

At i3, we value creativity, collaboration, and a relentless commitment to delivering quality products to our nation’s warfighters. We are searching for a talented, motivated, and driven Technical Writer to join our team. If you have a passion for clear communication and want to help shape the future of defense mission integration, we want to hear from you! The successful candidate will directly support the Theater Operational Planning-Toolkit (TOP-T), a critical Joint All-Domain Command and Control (JADC2) mission integration and planning tool. Fielded in multiple theaters and utilized in real-world operations, TOP-T mitigates Anti-Access/Area Denial (A2/AD) challenges and supports Sensor-to-Shooter architectures. This is a dual-impact role where you will not only be our go-to expert for technical documentation but also a key contributor to our software testing efforts. You will directly support the Theater Operational Planning-Toolkit (TOP-T), a critical Joint All-Domain Command and Control (JADC2) mission integration and planning tool. Fielded in multiple theaters, TOP-T is used in real-world operations to mitigate Anti-Access/Area Denial (A2/AD) challenges and support Sensor-to-Shooter architectures. As a core member of our on-site IVV&E team at Redstone Arsenal, AL, you will play a vital part in ensuring the quality and usability of this critical system. Responsibilities Duties of the tech writer position include, but are not limited to, the following: * Develop, write, and edit a variety of technical documents, including training manuals, user guides, reports, and standard operating procedures (SOPs). Ensure all documentation meets military standards for style, format, and quality. Collaborate with engineers, software developers, and business partners to translate complex technical information into clear, concise content. Design and incorporate graphics, illustrations, and presentations to enhance technical materials. Participate in software testing activities as an integral member of the IVV&E team. Contribute to project deliverables and track performance metrics. Qualifications * A bachelor’s degree and at least 1 year of experience in technical writing or developing training materials. An active DoD security clearance, with the ability to maintain it. U.S. Citizenship is required. Proven ability to manage complex assignments and develop innovative solutions. Proficiency with the Microsoft Office Suite (Word, PowerPoint, Excel), including Microsoft 365. Excellent communication and teamwork skills, with the ability to work effectively with cross-functional teams. Strong analytical skills and the capacity to learn new information quickly. Willingness to travel if needed. Preferred: Knowledge of military documentation standards and formats.Knowledge/Skills * Knowledge of office administration and procedures. * Exceptional judgment capabilities and relationship management skills. Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully. * Interact with a diverse array of customers and staff in a professional and courteous manner. * Work independently with accountability for accurate and complete results. * Be extremely organized and exceptionally detail oriented. * Work well both independently and in a team environment. * Be energized by a fast-paced work environment. * Must be able to communicate with others effectively. * Analyze information and respond appropriately. * Manage time wisely and prioritize tasks. * Provide superior customer service.  * Multi-task in a pleasant manner. * Work well under pressure.PHYSICAL DEMANDS * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms. * The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. * Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required. About i3 Founded in 2007, Integration Innovation, Inc. (i3) is headquartered in Huntsville, AL, with additional offices in Orlando, FL, and the National Capital Region. We are a 100% team member-owned mid-tier integrator with over 800 employee-owners, and our culture speaks for itself: we've earned ten Best Places to Work® awards, driven by strong employee engagement, transparent leadership, and a genuine commitment to communication. i3 team members operate at the leading edge of national defense across a broad range of technical disciplines, from systems and software engineering to modeling, simulation, and training solutions to cybersecurity, digital engineering, and enterprise IT. We also take products from prototype through production, bringing that same engineering rigor to manufacturing and delivering hardware at scale. For candidates, that means a rare opportunity: the innovation and mission focus of an engineering services company paired with the hands-on impact of building and delivering real solutions that benefit the Warfighter, all inside an employee-owned company where your contributions directly shape both the mission and your ownership stake in the business. Show more Show less Seniority level Entry level Employment type Internship Industries Industrial Machinery Manufacturing

About The BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insuranceAbout The RoleCreate accurate, thorough documentation in a fast-paced environment to support a variety of deliverables such as installation guides, help systems, web services guides, technical white papers, and knowledgebase articles. Manage multiple projects simultaneously. Work effectively both on your own and as part of a team.In this role, you will be hybrid (3x week) in Alpharetta, GA.ResponsibilitiesYou will have the opportunity to:Collaborate closely with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracyCreate and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help contentRecommend and implement documentation best practices, standards, templates, and workflowsManage documentation deliverables across multiple concurrent projectsRequirementsBachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related disciplineTwo years’ experience in technical writingUnderstanding of the principles of structuring information and the documentation and software development processesExceptional writing, editing, proofreading, and analytical skillsAbility to communicate complex technical concepts clearly and conciselyStrong understanding of topic-based and task-oriented documentation methodologiesExperience developing customer-facing and developer-facing documentationAbility to manage workflow and manage multiple concurrent projects with tight deadlinesAnalytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving)Excellent interviewing and research skillsTool SkillsPrefer skills in:DITA/Oxygen XML Author or other dedicated authoring toolsXML, HTMLGitLabNice to HaveExperience using using markdown-based workflowsKnowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practicesUnderstanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy designProfessional experience using AIU.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. Show more Show less Seniority level Entry level Employment type Full-time Industries Data Infrastructure and Analytics

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Principal Technical Writer based in the Canada.Join a forward-thinking technology environment dedicated to advancing clinical research and improving patient outcomes through innovative software solutions. As a Principal Technical Writer, you will lead the development and continuous improvement of technical documentation across a diverse portfolio of complex software products. You will collaborate closely with engineering, product management, project managers, and subject matter experts to transform technical concepts into clear, accessible, user-focused content. Your work will help users navigate sophisticated applications while ensuring accuracy, consistency, and a seamless documentation experience. You will establish documentation standards, optimize publishing processes, and drive quality improvements across multiple product platforms. This role offers the opportunity to combine technical expertise, strategic leadership, and cross-functional collaboration in a regulated, science-driven industry.AccountabilitiesTechnical Documentation Development: Lead the creation, editing, maintenance, and publication of comprehensive product user guides, software release notes, and other end-user technical documentation across multiple software products.Cross-Functional Collaboration: Partner with engineers, product managers, project managers, and subject matter experts to understand product functionality and translate complex technical information into clear, practical documentation.Documentation Standards and Governance: Establish and maintain consistent documentation standards, content structures, writing guidelines, and publishing processes to ensure quality and consistency across products and platforms.Documentation Project Management: Coordinate cross-functional documentation initiatives, manage publishing schedules, oversee documentation rebranding efforts, and develop documentation frameworks for new product platforms.Quality Assurance and Review: Oversee the accuracy, completeness, consistency, and approval of externally published documentation, ensuring content meets established standards and user needs.Process Improvement: Develop measurable quality and efficiency practices, identify opportunities to optimize documentation workflows, and continuously improve content management and publishing processes.Technical Research and Content Validation: Investigate product functionality, gather information from technical stakeholders, and validate documentation when existing specifications are limited or incomplete.Stakeholder Communication: Maintain effective working relationships across technical and business teams, align documentation deliverables with product development priorities, and communicate project progress and potential risks.RequirementsEducation: Bachelor's degree in Technical Communication, English, Computer Science, or a related discipline, or equivalent relevant professional experience.Professional Experience: Approximately 10–15 years of experience in technical writing, including extensive experience producing end-user documentation for complex software applications.Technical Writing Expertise: Proven ability to develop detailed product user guides, software release notes, and comprehensive technical documentation, including in environments where existing specifications are limited.Documentation and Design Tools: Strong proficiency with Microsoft Word, Adobe InDesign, Photoshop, Dreamweaver, Visio, and other relevant documentation, publishing, and graphics tools.Software Development Knowledge: Experience working within software development environments and collaborating with engineering, product, and other technical stakeholders.Project Management: Demonstrated ability to manage multiple documentation projects, competing priorities, and strict deadlines while maintaining high standards of accuracy and quality.Communication and Research: Excellent written and verbal communication, research, editing, and problem-solving skills, with the ability to simplify complex technical concepts for diverse audiences.Stakeholder Management: Strong interpersonal skills and the ability to gather technical information, coordinate reviews, incorporate feedback, and align documentation deliverables across teams.Attention to Detail: A commitment to documentation excellence, consistency, usability, and continuous improvement.Remote Collaboration: Ability to work remotely from the United States, with a preference for candidates who can align their working hours with the Eastern Time Zone.BenefitsCompetitive compensation: Salary and compensation package based on experience, qualifications, and role-related factors.Healthcare coverage: Comprehensive medical, dental, and vision insurance for eligible employees in the United States.Paid time off: Paid leave and company holidays to support work-life balance.Remote work flexibility: Opportunity to work remotely from anywhere in the Canada.Professional development: Access to employee learning and professional development programs.Employee wellness: Programs and resources designed to support employee well-being.Meaningful impact: The opportunity to contribute to technologies that support clinical research, strengthen scientific evidence, and help improve patient outcomes.Collaborative environment: Work alongside multidisciplinary teams of technology, product, and scientific professionals in a quality-focused, regulated industry.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Internet Marketplace Platforms

Short SummarySkills: Excellent written communication, strong SaaS product understanding, ability to simplify complex featuresExperience: 1-3 years of experience at a SaaS companyOffice location: Gurgaon, at Patina Tower, near Sikanderpur Metro Station, DLF Phase 1Company website: https://www.sumtracker.comAbout the CompanySumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni Ankit and Kush, we support a global client base across the US, UK and Australia.We're building the future of inventory management - from real-time stock sync across channels to AI-powered forecasting and intelligent automation.Join us as we make a real difference in the lives of online sellers!About the RoleWe're looking for a Technical Writer who can own our help documentation and product content end-to-end. You'll work closely with the product and support teams to make sure our customers can find clear, accurate answers without needing to reach out to support.This role leans heavily toward help docs and product content, with some scope for blog writing and SEO content over time.What you'll doThis is a high-ownership individual contributor role.Write and maintain help centre articles, setup guides, and how-to tutorialsDocument new features and product updates as they shipRewrite and improve existing documentation for clarity and completenessWork with the support team to identify gaps - what are customers asking that our docs don't answerCreate onboarding content that helps new users get value from Sumtracker quicklyWrite the occasional blog post or feature announcement targeting our merchant audienceWhat we're looking for1-3 years of experience writing product documentation, help content, or technical content for a SaaS or tech productYou can take a complex feature and explain it simply - the way a merchant would understand, not an engineerYou're comfortable learning a product deeply - poking around, testing flows, asking questions until you get it rightClean, concise writing in English. No fluff, no jargon for the sake of jargonFamiliarity with e-commerce, inventory management, or Shopify is a strong plus but not requiredYou take ownership - you don't wait to be told which article needs updatingGood to haveExperience with help desk tools (e.g., Help Scout, Intercom, Zendesk) or knowledge base platformsBasic understanding of SEO and how content drives organic trafficExposure to writing for a global audience (our customers are spread across 50+ countries)Why should you join us?Competitive compensation: Attractive salary with annual incrementsGrowth opportunities: Take on a pivotal role with full ownership, accelerating your careerGlobal exposure: Work with customers across the US, UK, Australia, and moreCutting-edge work: Solve real problems using AI and modern toolsWork PolicyWe are an in-office company with a 5-day work weekTeam and CultureAt Sumtracker, we foster a culture that values autonomy, ownership, and transparencyProcess-driven and autonomous: Well-defined processes that empower you to work independentlyTransparency: Open communication about company progress and individual contributionsDirect access: Share your thoughts and ideas directly with the foundersGreat workspace: Work from our office at WeWork Platina TowerContinuous learning: Enhance your skills with company-sponsored courses Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Job Description SummaryWe are looking for a motivated Junior Technical Writer to support the creation and maintenance of clear, accurate, and user-friendly documentation. This role is ideal for someone with strong writing skills, attention to detail, and a willingness to learn technical products, tools, and documentation processes. The Junior Technical Writer will work closely with engineers, product teams, and subject matter experts to help produce documentation for software products, user guides, release notes, and internal process documentation.Job DescriptionKey Responsibilities Assist in creating, editing, and maintaining technical documentation such as user guides, release notes, FAQs, deployment notes, and product updates. Gather information from engineers, product managers, and subject matter experts to help translate technical input into clear content. Follow documentation templates, style guides, and internal standards to ensure consistency and quality. Update existing documentation based on product changes, feedback, and release cycles. Support documentation tasks in Agile workflows, including sprint-based updates and release documentation. Maintain documentation files in content management systems or documentation platforms. Collaborate with cross-functional teams to support documentation needs across one or more products. Learn and apply structured authoring, version control, and publishing workflows as needed.Required Skills Strong written and verbal communication skills Attention to detail and ability to follow documentation standardsMust have documentation support, enterprise application Must have oxygen, XML, DITA Basic understanding of technical writing or documentation workflows Familiarity with tools such as Confluence, Git, or similar collaboration/version control tools Ability to work with cross-functional teams Willingness to learn technical products, tools, and documentation systems quickly Strong time management and ability to meet deadlines Understanding of software development lifecycleGood To Have Skills Exposure to software documentation, APIs, or enterprise products Experience with documentation publishing tools or CCMS platforms Understanding of Agile/Scrum processesEducation And Experience Bachelor’s degree in English, Communications, Computer Science, or a related field. Completion of a technical writing course, certification, or equivalent training is preferred. 2–5 years of experience in technical writing, content writing, or related documentation roles.Additional InformationRelocation Assistance Provided: Yes Show more Show less Seniority level Entry level Employment type Full-time Industries Energy Technology

3 month fixed term contract (Potential to extend/go perm) Candidates available to start November Salary range: up to £30,000 Location: Birmingham Company Overview: Drivvn is a fast-growing B2B SaaS company transforming the automotive industry through cutting-edge eCommerce solutions. Founded in 2020 and operating as a wholly owned subsidiary of the TCC Group, Drivvn empowers major automotive brands like Stellantis, Ford, Volvo, and Volkswagen to deliver seamless online vehicle buying experience…

We are recruiting for a Knowledge Engineering & Platform Lead to join our Information Technology team in London.Information Technology team - LondonThe core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 28 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 700 technologists based predominantly in the UK, Singapore and increasingly in the US.Enterprise Architecture and Technology Platforms;To develop and maintain the firm’s technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm’s key technology ‘building blocks’ by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals.What You Will DoReporting to the Head of Knowledge Technology Platforms, the Knowledge Engineering & Platform Lead is a senior role responsible for developing and delivering the firm-wide strategy for legal knowledge platforms, ontology management and knowledge engineering. Working with the Global Chief Knowledge Officer and key Knowledge, Technology, Data and AI stakeholders, the role designs the structures, standards and governance needed to make legal knowledge discoverable, reliable and reusable across A&O Shearman.By leveraging data-driven insights and emerging technologies, the role champions the continuous improvement of legal knowledge solutions and enables lawyers globally to find, trust and reuse the firm’s legal knowledge more effectively.Lead on the development of the product strategy and multi-year roadmap for the firm’s legal knowledge platforms, ensuring alignment with Knowledge, Technology, Data & AI and wider firm strategies.Work with the Global Chief Knowledge Officer, Head of Knowledge Technology Platforms, Knowledge, Innovation, Data Governance and Practice Group SMEs to design and deliver the next generation of legal knowledge solutions for A&O Shearman.Oversee the knowledge engineering and ontology management capability for legal knowledge, ensuring agreed taxonomies, ontology relationships, entity models, metadata standards and governance controls are embedded consistently across platforms.Lead the migration from legacy knowledge platforms to a modern, AI-enabled knowledge ecosystem, ensuring continuity of service, data quality, adoption and measurable business value.Establish and maintain platform implementation standards and metadata schemas that keep the knowledge model accurate, governed, scalable and fit for search, retrieval-augmented generation, automated classification and other AI-enabled services.Partner with Practice Group SMEs and Knowledge teams to capture and validate domain knowledge, translating legal and practice expertise into maintainable ontology relationships, platform rules and metadata structures.Work with Data & AI, Enterprise Architecture, Information Security, Risk and Compliance teams to ensure the knowledge model aligns with enterprise architecture, regulatory obligations, client confidentiality, access controls and responsible AI requirements.Act as the strategic bridge between senior business stakeholders, lawyers & innovation teams, technical teams and technology vendors, shaping requirements, resolving competing priorities and communicating a clear product vision.Lead and coordinate a global matrix network of Knowledge Tech colleagues, Knowledge Lawyers, Innovation teams, Practice Group SMEs, Data Governance colleagues, Data & AI specialists, platform owners and third-party providers to deliver the product roadmaps.Drive adoption and continuous improvement of legal knowledge solutions by using data-driven insights, user feedback and market developments to improve knowledge discovery, reuse and lawyer experience.Stay ahead of legal technology, AI, search, ontology, knowledge graph and enterprise data trends, using external insight to inform platform evolution and investment priorities.Contribute to budget planning, vendor performance management, benefits tracking and operational performance across the knowledge platform portfolio. ExperienceWhat you will have At least 10 years’ experience in technology, knowledge management, legal technology, data platforms or a closely related discipline, ideally within legal, professional services or another regulated sector.At least 5 years’ experience leading strategic platform, knowledge engineering, legal knowledge, data or AI-enabled transformation programmes.Demonstrable experience defining and delivering product strategy and roadmaps for enterprise platforms with global stakeholder communities.Demonstrable senior-level experience designing, governing or operationalising ontologies, taxonomies, metadata models, knowledge graphs or structured knowledge frameworks, including their use in AI-enabled search, retrieval-augmented generation, automated classification or knowledge discovery.Strong understanding of data quality, metadata management, content lifecycle governance, access controls and information security principles.Knowledge and understanding of existing Knowledge Management processes and best practices, including where there are shortcomings, bottlenecks and frustrations in processes or technology.Strong understanding of legal workflows, legal knowledge, practice group needs and the way legal knowledge is created, governed, reused and consumed across jurisdictions.Proven ability to influence senior stakeholders, resolve competing priorities and drive adoption of new working practices in a complex global matrix environment.Proven vendor, budget, roadmap and benefits-management experience.Demonstrates a strong professional interest in technology, automation, artificial intelligence, and data-driven decision-making within the legal sector. Literacy in AI technologies (LLMs, embeddings, RAG, Agents) and how these can be applied to knowledge management workflows.Have an understanding, or willingness to learn, the capabilities of existing Legal technology solutions such as M365, MS Teams, iManage and Search and how they can be integrated so that we can use them to solve the business challenges faced by our lawyers.A passion for innovation and user-centric design, with the ability to identify and implement new ideas and solutions.Experience in a variety of roles that evidence an ability to challenge and embed new working practices whilst leading a can-do culture focusing on curiosity, collaboration, learning and development.Demonstrable experience managing SaaS-based applications, preferably within a legal or professional services context.Strong vendor management skills and experience negotiating contracts.Knowledge of current legal technology, AI, search, knowledge graph, ontology and enterprise data trends.PersonalHigh level of personal credibility, impact and influence with proven ability to work effectively and persuasively at all levelsExcellent industry knowledge (understanding the work and needs of individual lawyers and practice groups and the potential opportunities and cross-overs in developing, adapting and deploying different technologies).Proven business acumen and ability to understand how they add value to the function, firm or clients.Promotes the firm's values at all times, and is comfortable working within a large and complex, matrixed environment with multiple stakeholders and interest groups.Proven leadership qualities, with a track record of guiding teams towards achieving strategic objectives.Excellent presentation, communication and interpersonal skills, with the ability to build and sustain strong client and colleague relationships in a global matrix organisationShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Law Practice

About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.At IRIS Software Group, we help businesses, schools and organisations work smarter through software. But great software only delivers real value when customers understand how to use it confidently and successfully.That’s where IRIS Academy comes in.IRIS Academy is our online customer learning platform, helping people understand IRIS products, adopt new features, complete important tasks and continue getting value from the software they use.As IRIS Academy continues to grow across more of our products, we’re looking for Content Designers / Digital Learning Designers to help us create clear, practical and useful digital learning for our customers.This role would suit someone who has created digital learning, customer education, software training, enablement, instructional or support content, ideally within a software, SaaS, technology or customer-facing environment.You don’t need previous experience with IRIS products, but you do need to be curious, confident learning unfamiliar software and comfortable asking questions until you fully understand how a product or feature works.🧾 Why This Role MattersEvery day, thousands of customers rely on IRIS software to run important parts of their organisation.The Learning You Create Will Help Customersunderstand how our products workadopt new featurescomplete important tasks correctlysolve common problemsuse our software with confidencecontinue getting value from the products they useInstead of helping one customer at a time, you’ll create learning that can support thousands of customers whenever they need it.📊 What You'll Be DoingA big part of this role is discovery.Before creating content, you’ll work with Product Owners, Subject Matter Experts, customer-facing teams and other stakeholders to understand:what the product or feature doeswho it is forwhat customer problem it solveswhy it mattershow customers use itwhere customers may strugglewhat they need to know or do differentlyYou’ll need to ask thoughtful questions, listen carefully, follow up on what you hear and gather enough information to decide what learning is actually needed.You’ll then turn that information into clear, practical digital learning.This Could IncludeOnline courses and learning pathwaysClear instructional copyAudio or video scriptsScreenshots, screencasts and short videosKnowledge checks, quizzes and assessmentsStep-by-step guides and supporting materialsYou’ll also keep content accurate as products change, use learner feedback and data to improve content, and contribute to shared standards across IRIS Academy.The team is also exploring AI-assisted tools and workflows, so curiosity about new technology and smarter ways of working will be important.🔎 What We’re Looking ForWe’re looking for someone who combines customer focus, curiosity, clear communication and practical learning design skills.You’ll Be a Good Fit If You HaveExperience creating digital learning, customer education, software training, enablement, instructional or support content.Experience explaining software, systems or technical processes in a simple and useful way.Experience working with customers, users, Product Owners, SMEs or technical experts to understand a subject before creating content.Confidence asking probing questions and following up on answers rather than simply working from a fixed brief.The ability to understand what problem a product or feature solves for the customer.A customer-focused mindset, with an understanding that learning should help users adopt products, use them confidently and get ongoing value from them.Strong written communication skills and the ability to make complex information clear.A proactive, curious approach to learning unfamiliar products and tools.Strong organisation skills and the ability to manage several pieces of content at once.Confidence building relationships with stakeholders across different teams.A willingness to receive feedback and improve your work.Experience creating learning for external software/SaaS customers would be particularly relevant.This role may suit someone from a background in digital learning design, customer education, software/product training, enablement, SaaS customer success, software support, professional services, implementation or instructional design.Experience with tools such as Articulate Rise, Storyline, Camtasia, Learning Management Systems, video tools or AI-assisted content creation would be helpful, but is not essential.🚀 Why Join Us?This is an opportunity to join a growing team that is shaping how customers learn across IRIS.You’ll build deep knowledge of our products, work closely with experts across the business and create learning that helps customers succeed with the software they use.You’ll also continue developing your own skills across customer education, digital learning design, instructional design, video content, authoring tools and AI-assisted content creation.If you enjoy understanding how software works, asking questions, making complicated things simple and helping customers succeed, we’d love to hear from you.📝 What Can You Expect From Our Application Process?Our process will usually include an online application, an initial conversation with Talent Acquisition, relevant online assessments and a final interview with the hiring team.The final stage may include a practical role-play based around a fictional software product or feature.During The Process, We’ll Want To Understandhow you learn about an unfamiliar producthow you work with Product Owners and SMEshow you ask questions and gather informationhow you identify what customers need to learnhow you turn complex product information into useful customer learningIf you’re curious, customer-focused and enjoy turning complex software into simple learning that helps people succeed, we’d love to hear from you.Why You’ll Love Working HereImpact: Your work will influence millions globally.Growth: Continuous learning and career development opportunities.Belonging: A culture that celebrates diversity and empowers every individual.Ready to Apply?Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.What To Expect From Our Hiring ProcessOur process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:Application review — we assess your experience and potentialInitial call — a short conversation to learn about you and share more about the roleSkills assessment — tailored to the position, e.g. case study, coding challenge or portfolio reviewFinal interview — meet the team and explore how you'll make an IMPACT at IRISWe'll always walk you through the specific stages at the start of the process so you can prepare with confidence.If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone. Show more Show less Seniority level Entry level Employment type Full-time Industries Software Development

AgileEngine, LLC. is seeking a Senior Technical Writer to architect and automate AI-driven software documentation for end users, developers, and system integrators. You will design prompts, templates, and governance to ensure scalable, high-quality content across user guides, API docs, and release notes. The role focuses on building documentation architecture, collaborating with product and engineering, and driving continuous improvements in automation and content strategy. J-18808-Ljbffr

AgileEngine is seeking a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators. You will partner with product, engineering, and operations teams to build architecture, automation patterns, and governance for user guides, API docs, and release notes. Strong prompts, content models, and analytics will drive scalable documentation. J-18808-Ljbffr

AgileEngine is seeking a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators. Collaborate with product, engineering, and operations to establish standards and governance, delivering user guides, API documentation, and in-product help. Build prompts and templates, review outputs, and measure impact with analytics to drive improvements. J-18808-Ljbffr

AgileEngine is seeking a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators. You will shape documentation architecture, build automation, and craft prompts to ensure scalable, high-quality outputs. In this fast-paced, cross-functional environment, you’ll collaborate with product and engineering teams, establish standards, and govern content quality across user guides, API docs, and release notes. J-18808-Ljbffr

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.The Manager, Member Journey & Knowledge Management owns two primary outcomes: the health of the Member Services knowledge base, and a complete, accurate picture of the end-to-end member journey — its processes, policies, and pain points. The ability to own and influence both, are paramount to the role.This role documents and maps how the member journey actually works today, keeps the knowledge base that describes it accurate and trustworthy, and uses both to identify where Product can meaningfully improve the member experience, from the perspective of efficiency/effectiveness as well as automation where possible.This is a deep, focused ownership role. Success means the knowledge base is clean and trusted for both human and AI agents, the journey is fully mapped and understood end-to-end, and Product team has a clear, evidence-based view into where to invest next.What you'll do:Knowledge Base Health & Governance Own the OneImaging knowledge base as the single source of truth. Own knowledge content lifecycle: identify and remediate outdated, duplicate, conflicting, or orphaned content. Establish and maintain the governance framework for content ownership, review cycles, approvals, and retirement. Define and maintain knowledge architecture: taxonomy, tagging, and organization to keep content findable. Monitor knowledge health: accuracy, freshness, duplication, content gaps, and search effectiveness. Ensure content is structured to support both human agents and AI-enabled support tools. Build reporting and dashboards that give leadership ongoing visibility into knowledge base health. End-to-End Member Journey Processes & Policies Own documentation of the full member journey encompassing every process and policy a member touches from first contact through resolution. Partner with Business Owners and Product SMEs to validate that documented processes reflect actual practice. Ensure that when a process or policy changes, it's reflected consistently across all documentation and the knowledge base. Build and maintain visual, end-to-end process maps of the member journey across systems, teams, and handoffs. Product Enablement for Member Journey Improvement Serve as the Member Services voice into Product: translate journey pain points, knowledge gaps, and operational friction into clear product opportunities. Analyze journey data, member feedback, and knowledge base usage to identify where product changes would most improve the member experience. Maintain visibility into upcoming product changes that affect the member journey and assess their downstream impact on processes and knowledge. Partner with Product to validate that shipped changes improve the member experience as intended. About you:Required Experience 5+ years in knowledge management, business process management, or journey/process mapping — preferably within Digital Health, Health Insurance, Radiology, or Tech-Enabled Healthcare Services. Proven experience owning a knowledge base end-to-end, including governance practices (ownership, review cycles, accuracy standards, retirement). Hands-on experience building and maintaining process maps (e.g., Visio, Lucidchart, Miro) for complex, cross-functional workflows. Experience partnering with Product teams to translate operational or process insights into clear requirements or opportunities. Comfortable working without direct reports — able to drive outcomes by influencing SMEs, Product, and Operations partners. Experience with knowledge base and CRM/support platforms (e.g., Zendesk, Salesforce, Notion). Highly self-directed, with the ability to build governance and mapping standards from first principles. Preferred Qualifications Background in radiology, medical imaging, or diagnostic services — clinical coordination, patient access, or operations. Familiarity with radiology workflows: prior authorization, imaging order management, payer-specific protocols, provider network coordination. Experience structuring knowledge content for AI-enabled support tools. Who You AreA systems thinker who instinctively maps how work actually flows before trying to fix it. Treats a messy knowledge base or an undocumented process as something to solve, not just flag. Keeps the member at the center of every process, policy, and product conversation — always asking “what does this feel like for the person on the other end?” Believes affordable, transparent healthcare access matters, and wants their work to be part of how OneImaging delivers on that promise. Data-driven but human-centered: uses journey and knowledge data to find problems, and judgment to prioritize fixes. The base salary range for this position is $100,000 - $115,000. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans. Fraud and Security Notice: Please be aware of recent job scam attempts. Our team uses the email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to . Equal Employment Opportunity: OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics. OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at . Originally posted on Himalayas

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:Samsara’s Customer Education is looking for a creative Senior Instructional Designer. You’ll be part of an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, innovating in AI-driven instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader across Samsara. Learn more below!This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: The training you build helps customers use Samsara to keep drivers safe, get goods delivered on time, and keep critical operations running. When your content works, customers adopt faster, see value sooner, and keep their people safer on the road and on the job. You thrive on turning complexity into clarity: Our product is expanding quickly, and our customers range from fleet managers to frontline drivers to executives. You’ll take technical, fast-changing features and turn them into learning experiences that are clear, engaging, and effective for each audience. You’re a natural collaborator: You’ll partner with Customer Success, Product, Sales, and Implementation teams to understand what customers struggle with and build content that closes the gap. You’ll also work closely with a program manager who prioritizes the team’s quarterly roadmap, and you’re comfortable juggling multiple projects at once. You’re excited about how learning is built now: You like to experiment with new tools, AI-assisted authoring, and faster development models, and you’re energized by iterating quickly rather than perfecting slowly. You’ll help shape how our team scales content across on-demand courses, video, in-app learning, live sessions, and certifications. You are the architect of your own career: Our Customer Education team is still shaping its future, so you’ll have real autonomy and ownership. You’ll own the learning journey for a product area, starting with Safety, and can grow as the team and product portfolio grow. In this role, you will: Work with stakeholders across the company to define training requirements, learning goals and user needs for both customers and partners Craft and build learning & credentialing experiences in different formats (online learning, audio, video, in-app, etc.), working within the constraints of different templates and business requirements Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness Own an assigned Samsara product area, by monitoring updates, maintaining its curriculum, and partnering with leadership on incoming requests Build product expertise through self-directed research, available AI tools, and targeted collaboration with SMEs to validate content Design and write engaging and effective assessments Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices Minimum requirements for the role: 3-5+ years learning design or instructional design experience in a software/Saas setting Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing) Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives Collaboration skills and teamwork Attention to design aesthetics and visual detail. Knowledge of legacy and emerging content development tools such as: , Articulate, Camtasia, Zoom, Clueso etc. An ideal candidate also has: Comfort working within an AI-driven content development process, including AI-assisted authoring, review, and iteration Experience developing in-app training or contextual product education The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $76,457.50—$115,650 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here. Originally posted on Himalayas