SaaS Product & Help Documentation Jobs

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Direct message the job poster from Bentley Systems Aishling Kelly Aishling Kelly Senior Talent Acquisition Partner at Bentley Systems Bentley SystemsLocation: Dublin, Ireland (Hybrid)Position SummaryBentley Systems is seeking a Process Documentation Specialist to help transform HR into a standardized, scalable, and automation-ready global function. In this role, you'll turn fragmented process knowledge, including legacy documentation, SME input, and current practice, into clear, standardized process documentation that supports consistent service delivery, Workday enablement, self-service, and future automation. Working at the intersection of HR operations, process design, and knowledge management, you'll partner with HRSS, Centers of Expertise, HRBPs, and HR Technology to capture how work is done today, identify gaps and inconsistencies, and document future-ready global processes with a continued focus on end-to-end flow, ownership, controls, and the structure needed to make processes ready for automation.ResponsibilitiesCreate clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.Convert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.Document HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.Partner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.Support the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.Identify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.Support HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.Help establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.Apply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.Use Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.Maintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.Collaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.Support preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.This position operates in a global HR environment and may require collaboration across multiple time zones.Success MeasuresReporting to the Director, HR Operations, the 12 months expectations will be to:Deliver documentation for priority HR processes.Establish sustainable process and knowledge governance practices.Improve consistency and accessibility of HR process documentation.Create a foundation that supports future automation and self-service initiatives.Qualifications5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.Strong experience documenting business or HR processes in a structured and standardized format.Demonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.Strong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.Experience working with HCM platforms such as Workday is strongly preferred.Familiarity with HR case management, knowledge base tools, SharePoint, Microsoft Office, and Microsoft Teams.Experience using process mapping or documentation tools such as Visio, Lucidchart, Miro, or similar tools.Strong writing and attention to detail, with the ability to produce clear, professional, consistent, and easy-to-follow documentation while identifying inconsistencies, gaps, duplicate content, and unclear ownership.Experience with knowledge management, content cleanup, documentation governance, or service catalog development is preferred.Familiarity with AI tools such as Microsoft Copilot or similar tools is preferred.What We OfferA great Team and culture – please see our colleague video. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. An attractive salary and benefits package. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.About Bentley SystemsAround the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.comEqual Opportunity EmployerBentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Administrative Industries Software Development

F5 is seeking a seasoned Instructional Designer to craft high-impact enablement content for a fast-paced B2B SaaS sales environment. You will design multi-modal assets, scripts, and enablement kits, leveraging AI to accelerate content delivery. You will partner with Worldwide Field Enablement, Sales Leadership, and Product Marketing to ensure learning aligns with strategic priorities, tracks impact, and delivers measurable results. J-18808-Ljbffr

Direct message the job poster from cmsMinds Manan Panchal Manan Panchal Global Talent Strategy | People & Delivery Excellence | WordPress Drupal Shopify Agency Growth | LinkedIn Certified Senior Content Writer (B2B, SaaS & WordPress)We’re looking for a Senior Content Writer who knows how to drive business outcomes through content. You’ll own:High-converting landing pages & service pagesSEO-driven blogs with strong search intentMessaging that turns technical capabilities into clear value propositionsThis is a content ownership role & not just content production.What You’ll DoWrite and optimize landing pages focused on conversions (CRO)Create BOFU/MOFU blogs that attract and convert qualified trafficImprove existing content for rankings + lead generationCollaborate with SEO, design, and dev teamsMaintain a consistent, authoritative brand voiceWhat We’re Looking For7+ years in B2B / SaaS / Tech content writingStrong track record in landing pages + SEO blogsDeep understanding of search intent, keyword strategy, and CROAbility to simplify technical topics (WordPress/CMS/dev)Experience with agency or digital services brands preferredPlease share:Portfolio (landing pages + blogs)2–3 case studies with measurable resultsA short note on your approach to conversion-focused content. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Services

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.Video Content DesignerReports to: Senior Brand Creative SpecialistEST Time ZoneRole OverviewZafin is looking for a Video Content Designer to create fast-turn video, motion graphics and visual assets for product marketing, customer marketing, campaigns, social media, events and sales enablement. This role will focus on repurposing existing content into short-form assets, building campaign and social videos, and creating reusable templates that help the marketing team move faster while staying on brand.The ideal candidate combines video editing, motion graphics and graphic design skills. They should be able to turn a webinar into LinkedIn clips, create motion graphics for a campaign, design social-first video assets and build templates that make recurring requests easier to produce.Key ResponsibilitiesTurn long-form interviews, webinars, event recordings and existing footage into short-form clips for LinkedIn, web, email, campaigns and sales use.Design and edit social-first and campaign video content, including teasers, product graphics, quote clips, event clips and sales enablement videos.Create motion graphics and supporting visuals, including animated text, lower thirds, captions, transitions, icon treatments, title cards and end cards.Build and maintain reusable templates for recurring video formats, including intros, outros, captions, lower thirds, quote cards, product clips and social formats.Work with Product Marketing, Customer Marketing, Demand Generation, Communications and Brand to translate briefs and messaging into visual video assets.Prepare final files in the correct formats and specs for LinkedIn, YouTube, website, HubSpot, presentations, events and internal channels.Maintain organized project files, templates, working assets and exports.Support the Video Producer by repurposing longer-form video content into additional short-form assets.Flag opportunities to extend the value of existing footage, campaigns, events and product content through video.Help improve the speed, consistency and quality of Zafin's video and motion asset production.What We're Looking For6–8 years of experience in video editing, motion graphics, graphic design, content design, digital marketing or a related creative role.Strong portfolio showing both video editing and graphic design work, including short-form video, social assets, motion graphics or campaign content.Experience working in a fast-turnaround, high-volume content environment such as social, campaigns, agency, B2B marketing or digital content.Proficiency with tools such as Adobe Premiere Pro, After Effects, Illustrator, Photoshop, Figma, Canva, Descript or similar platforms.Strong sense of layout, typography, colour, pacing, hierarchy, captions and visual consistency.Ability to work from a brief and turn around strong visual options quickly.Strong attention to detail on formatting, brand consistency, file specs and versioning across channels.Comfortable taking feedback and managing revisions across multiple concurrent requests.Ability to simplify complex messages through clear visuals, motion graphics and concise editing.Experience in B2B, fintech, SaaS, banking, AI or enterprise technology is an asset.Success in This Role Looks LikeZafin has a steady flow of on-brand short-form video assets for social, campaigns, web, sales and events.Longer-form content is consistently repurposed into useful clips and campaign assets.The team has a practical template library that speeds up recurring video requests.Turnaround time from brief or raw footage to usable video asset improves.Social, campaign and sales videos look polished and consistent without requiring heavy rework.What's in it for youJoining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careersZafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Direct message the job poster from ClinicianCore Neeraj Jain Neeraj Jain Co-Founder & CEO at ClinicainCore | Building the Future of Connected Care | Healthcare SaaS Executive | Investing in Innovation Company Description: ClinicianCore is a HIPAA-compliant unified communication and collaboration platform that streamlines how clinicians collaborate across voice, video, messaging, consults, and documentation. By replacing fragmented tools with a single intelligent communication layer, the platform reduces workflow chaos, information loss, and revenue leakage for healthcare organizations. Our unique physician-centric design, enterprise-grade security, and embedded AI reduce administrative burden and accelerate decision-making.Role DescriptionThe Growth Marketing & Web Experience Specialist delivers hands-on execution across the entire digital buyer journey, directly aligning technical discovery with visual conversion. This role pairs direct design and development work with advanced search visibility and brand asset creation to build high-converting web experiences.Marketing Web & Interface Design: Brings hands-on experience designing, building, and refining responsive web pages and high-converting landing pages, actively optimizing user flows, site performance, and conversion funnels.SEO, GEO, GIO & Technical Web Strategy: Applies hands-on experience executing technical audits, structured schema markup, and semantic optimization to maximize discoverability across traditional search algorithms and generative AI answer engines.Content Marketing & Visual Brand Assets: Utilizes hands-on experience producing compelling visual assets, digital collateral, and multi-channel content that translate complex solutions into cohesive brand narratives.Responsibilities DetailsThis is an individual contributor position focused entirely on direct, tactical execution rather than team management or high-level strategic oversight. We are looking for an execution-focused specialist who actively rolls up their sleeves to build web interfaces, implement technical code and schema, and directly produce visual brand collateral. The role requires daily, hands-on production across web design, technical search optimization, and asset creation to drive measurable inbound growth.Core Hands-On Responsibilities1. Marketing Web & Interface DesignDesign high-converting, responsive landing pages, interactive product tours, and marketing funnels for ClinicianCore.com.Build intuitive web layouts, interactions, and user flows that guide practice leaders to book a demo.Create and maintain a marketing design system in Figma to keep all web pages, campaign hubs, and resources visually consistent.Provide clean design specs and work with developers to ensure fast, pixel-perfect launches.2. SEO, GEO, GIO & Technical Web StrategyStructure page layouts, content hierarchies, and internal linking paths to maximize on-page search engine visibility and user engagement.Execute Generative Engine Optimization (GEO) and Generative Intent/Information Optimization (GIO) strategies, ensuring web content is structured, authoritative, and semantically tagged to earn direct citations in AI models and answer engines like Gemini, Claude, and ChatGPT.Implement advanced schema markup (JSON-LD), entity-based semantic networks, and knowledge graph signals to ensure large language models easily parse and index site content.Design web experiences optimized for speed and technical performance, keeping Core Web Vitals (INP, LCP, CLS), mobile responsiveness, and layout stability front and center.Create structured content templates (case studies, research summaries, comparative guides) tailored for modern generative search intent, prompt synthesis, and retrieval-augmented generation (RAG) sources.3. Content Marketing & Visual Brand AssetsPartner with leadership, healthcare influencers, and content strategists to translate clinical communication topics into digestible, visually engaging marketing collateral.Design editorial layouts, downloadable guides, white papers, and custom infographics that establish market authority.Produce conversion-oriented visual creative for digital distribution, email campaigns, and organic social channels to amplify thought leadership.Qualifications & ExperienceDesign & Marketing Web Experience3+ years of experience in growth design, marketing web site, or digital conversion design, preferably in B2B SaaS, healthcare technology, or professional services.Figma Mastery: Advanced skills in Figma, including components, auto-layout, interactive prototyping, and maintaining scalable marketing design systems.Conversion-Rate Optimization (CRO): Proven track record of designing high-converting landing pages, interactive product tours, and lead generation funnels that drive demo requests.SEO, GEO, GIO & Technical FoundationsModern Search Expertise: Deep understanding of on-page SEO, as well as emerging search paradigms: Generative Engine Optimization (GEO), GIO, and Answer Engine Optimization (AEO).Semantic & AI Architecture: Practical knowledge of entity-based optimization, schema markup (JSON-LD), and information structuring that secures citations in LLMs and AI search engines (Perplexity, Google AI Overviews, ChatGPT).Technical Performance: Solid grasp of Core Web Vitals (INP, LCP, CLS), responsive web standards, and page-speed best practices.Web Build & CMS Literacy: Familiarity with modern CMS platforms (Webflow, WordPress, or similar) and comfort writing clean design specs for smooth developer handoff.Content & Visual CommunicationEditorial & Information Design: Ability to transform complex, text-heavy healthcare topics, clinical data, and research into scannable, visually compelling layouts, infographics, and white papers.Brand & Visual Discipline: Flawless eye for typography, spatial balance, and modern corporate aesthetics tailored to medical practice leaders and clinical decision-makers.Preferred / Nice-to-HaveExperience with analytics and testing tools (Google Analytics 4, Google Search Console, Hotjar, Microsoft Clarity, or A/B testing platforms).Familiarity with the healthcare ecosystem, clinical terminology, or B2B healthcare Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Design, Art/Creative, and Information Technology Industries Hospitals and Health Care

About KinaxisElevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.  In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in India and around the world as we continue to innovate and revolutionize how we support our customers.Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration.LocationChennai No of Positions : 6 About The TeamThe Kinaxis training and enablement team creates engaging, high-impact learning experiences that help customers realize maximum value from Kinaxis solutions. We also equip partners and internal teams with the knowledge and skills needed to drive customer success and product adoption.As a Curriculum Developer on this team, you will design and develop training and enablement content that simplify complex supply chain concepts and help learners build expertise on Kinaxis solutions. Working closely with subject matter experts and cross-functional teams, across different regions, including North America, you will create innovative, high-quality learning content, hands-on labs, assessments, and certification materials that support our global learning strategyWhat you will do Analyze learner roles, training needs, and workflows to define learning objectives and appropriate training solutions. Design and develop engaging learning experiences and supporting assets, including e-learning, instructor-led training (ILT), virtual ILT (vILT), performance support tools, hands-on labs, assessments, and certification questions – that align with learning objectives and real-world product workflows. Collaborate with product experts, instructors, and other stakeholders across business units to gather information, validate technical content, and incorporate feedback. Apply instructional design best practices, adult learning principles, Bloom's Taxonomy, and Web Content Accessibility Guidelines (WCAG) 2.2 AA to design and develop training. Manage and own curriculum development projects, including schedules, quality, standards, deliverables, dependencies, stakeholder reviews, and progress reporting. Own the end-to-end lifecycle of learning content, from publishing and maintenance through continuous improvement, ensuring content remains consistent, current, and aligned with learner feedback, business priorities, and product updates. Utilize emerging learning tools and technologies, AI-enabled content development practices, and industry trends to continuously enhance development process and learning experiences. Collaborate with other curriculum developers by sharing best practices and providing constructive feedback and informal guidance when appropriate. Qualifications Bachelor’s degree / diploma or comparable experience in Computer Science, Engineering, or a related discipline What we are looking for 4+ years of experience in developing curriculum, technical training, learning content, or courseware Experience in designing learning solutions – e-learning, instructor-led, hands-on labs, technical simulations, assessments – for enterprise software or technology products Strong knowledge of instructional design and adult learning principles, with experience in designing and developing objective- and outcome-driven curriculum and assessments, and technical writing Strong written and verbal communication skills with the ability to explain complex technical concepts to diverse audiences Project management skills (planning, tracking, and coordinating deliverables) and proven ability to manage multiple projects while collaborating effectively across global teams and meeting quality and timeline expectations Strong stakeholder management and problem-solving skills with a continuous improvement mindset Strong interest and ability to adopt AI tools in day-to-day work; experience with prompt engineering and AI-assisted content development is a strong plus Preferred Qualifications Experience developing e-learning using modern authoring tools such as, Rise 360, Camtasia, Docebo or similar platforms Familiarity with Learning Management Systems (LMS) and digital learning platforms Knowledge of supply chain management, enterprise software, ERP, or SaaS products is an advantage Experience with Kinaxis Maestro is a strong plus #Associate #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Software Development

Responsibilities Create and maintain technical documentation, including user guides, instructional manuals, release notes, and FAQs. Translate complex infrastructure and platform concepts into clear, user-friendly content. Support customer-facing documentation such as user guides and knowledge base articles. Maintain and enhance documentation repositories, including Confluence and Git-based platforms. Ensure consistent standards, templates, and formatting across all documentation. Keep documentation up to date with evolving systems, ensuring accuracy and usability. Work independently to research, develop, and complete assigned documentation projects. Qualifications Minimum 3+ years of relevant experience Strong ability to understand, interpret, and clearly explain technical systems. Experience working with product release cycles and collaborating with Product and Engineering teams. Excellent written communication skills with strong attention to detail. Familiarity with documentation authoring tools such as RoboHelp, Help & Doc, or similar. Working knowledge of GitHub workflows, Confluence, Jira, or equivalent tools. Comfortable working in a fast-paced, dynamic environment. Proficiency in Markdown and HTML. Preferred / Good To Have Exposure to manufacturing platforms, cable industry, or infrastructure-related domains. Experience working with Oxygen XML Editor or similar tools. Education Bachelor’s degree in Technical Communication, Computer Science, or equivalent professional experience. About UsA global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Professional Services, Manufacturing, and Technology, Information and Media

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.WriteChoice Technical Writer ApplicationHello, and thank you for your interest in joining WriteChoice.Our mission is to help tech companies turn their documentation into a growth engine. We design and build strategic documentation, including API references, developer portals, and SaaS knowledge bases.We are searching for skilled technical writers who are not just writers, but problem-solvers. The ideal candidate is passionate about technology, masterful at clear communication, and dedicated to creating content that empowers developers and end-users alike.This application is our way of getting to know you and your work. Please take the time to answer thoughtfully. We look forward to learning more about you.Sign in to Google to save your progress. Learn more Indicates required questionName: *Your answerEmail Address:Your answerLinkedIn Profile Link:Your answerYour Country:Your answerWhat's your Technical Writing experience level? *Less than 1 year1-2 years2-5 years5+ yearsWhat types of technical content have you created? *In-depth Tutorials / How-To GuidesAPI Reference DocumentationConceptual Guides / WhitepapersRelease NotesSDK DocumentationInternal DocumentationTechnical Blog Posts / ArticlesOther:RequiredWhat documentation tools are you proficient with? *Git / GitHub / GitLabMarkdownStatic Site Generators (e.g., Hugo, Jekyll, Docusaurus)Diagramming Tools (e.g., Lucidchart, Miro, Mermaid)API Testing Tools (e.g., Postman, Insomnia)Design Tools (e.g., Figma)RequiredWhat are your areas of technical expertise? *Frontend Web DevelopmentCloud and Cloud NativeDevOps and Infrastructure EngineeringBackend Web DevelopmentAPIsMobile DevelopmentAI and Machine LearningBlockchain/Crypto DevelopmentCybersecurity and Penetration TestingQuality Assurance and Software TestingSDKsFinancial Services and FintechRequiredWhat technologies and programming languages you have documented? *JavaScriptTypeScriptRustGoLangPythonFlutterKotlinJavaRubyPHPReact.js/Next.jsVue.js/Nuxt.jsAWSGCPAzureRequiredHow would you rate your English proficiency? *BasicIntermediateAdvancedFluent/NativeHave you created or tested API documentation? If so, can you briefly describe your process for testing and documenting it? *Your answerAre you familiar with documentation frameworks such as the Diátaxis model? If so, can you describe how you have used these frameworks? *Your answerIf possible, share a link to a technical documentation sample you have created.Your answerIf you have experience writing content optimized for search engines, please share your best example.Your answerPlease provide your desired monthly compensation in your local currency. Provide the value and the currency, e.g, USD 1,111. This is for screening purposes and is not a final offer. *Your answerHow did you hear about this opportunity?LinkedInCompany Website / Careers PageEmployee ReferralAuraJob Board (e.g., Indeed, Glassdoor)Social Media (e.g., Twitter/X)WhatsAppOther:If you selected Employee Referral, please provide the name of the employee who referred you.Your answerSubmitClear formNever submit passwords through Google Forms.This form was created inside of WriteChoice.Does this form look suspicious? ReportFormsHelp and feedbackHelp Forms improveReport Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Job DescriptionThe Adviser Marketing team leads how we position, communicate and engage with UK financial advisers across our advised platform offering and Managed Portfolio Service. Working closely with commercial, product, technical and client-facing teams, the department supports growth through compelling communication, adviser engagement and market insight. The team combines industry expertise with modern B2B marketing capability to help enable our clients to be better investors.About The RoleAs Senior Content Strategist, you will build and lead the content engine that shapes adviser perception, deepens engagement and supports pipeline growth. Operating at a senior/manager level, you will define content strategy, audience priorities and thought leadership programmes that strengthen Aberdeen Adviser’s position in the UK market. Working across Growth, Sales, Product Marketing, Technical, Platform Consultants, Compliance and PR, you will turn complex expertise into engaging adviser-first content. This is an opportunity to influence commercial outcomes, raise market visibility and help define best-in-class B2B marketing.Key ResponsibilitiesDevelop and own the content strategy, defining audience segments, content pillars, journey stages, formats, channels and success measures. Lead flagship content programmes including research reports, adviser education, newsletters, webinars, podcasts, case studies and content hubs. Transform specialist expertise, market insight and product developments into compelling adviser-focused content and multi-channel campaigns. Partner with Growth, Sales and Marketing Operations to align content with lifecycle marketing, ABM, nurture activity and pipeline progression. Maintain editorial standards, governance and compliance processes, ensuring accuracy, approval controls and audit readiness. Measure content performance and continuously optimise topics, messaging, formats and distribution using data and adviser feedback.About The CandidateSignificant experience in B2B content strategy, content marketing, editorial strategy or thought leadership within a complex B2B environment. Excellent writing and editorial skills, with the ability to translate complex subject matter into clear, credible content. Strong content planning capability, connecting audience insight, commercial objectives and channel strategy. Commercial understanding of demand generation, lifecycle marketing, sales enablement, nurture programmes and pipeline development. Experience creating content for specialist professional audiences such as adviser platforms, fintech or SaaS markets. Ability to collaborate with senior stakeholders and subject matter experts across a regulated business. Experience creating benchmark reports and thought leadership campaigns; understanding of the UK advice market and areas such as pensions, tax, trusts, decumulation and consolidation; experience working in regulated environments and managing agencies or specialist contributors. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.Our BenefitsThere's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.Our businessEnabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.An inclusive way of workingWhatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Financial Services

Direct message the job poster from Form3 Elliot Smith Elliot Smith Talent at Form3 THE ROLE 📝You will play a key part of our Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services.Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services.Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.WE’RE LOOKING FOR 🔍Experienced in Product documentation and content publishing.2+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems.Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.Sound understanding of coding, APIs and Cloud-based architectures.Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.Fluency in written and spoken English (Native level or equivalent).Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.Experience of managing stakeholders and building relationships within remote, cross-functional teams.THE TEAM 👥You’d be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work.INTERVIEW PROCESS ✍️Stage 1: Screening Call with Talent TeamStage 2: Interview with Hiring ManagerStage 3: Take-Home TaskStage 4: Interview with Senior LeaderWe always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!HIRING LOCATIONS 📍We can accept applications from the following countries; UKAll new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3!BENEFITS 🏝️Form3 are a 100% remote, flexible business. We believe enables our people to achieve amazing things, whilst striking a healthy work-life balance.For further information on what it’s like to work here, and for more information on our full benefits package, visit our careers page.ABOUT FORM3 💭Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about Form3, check out the following pages:What we do | Life at Form3 | Benefits | Payments Cannot Fail Series | .Tech PodcastOUR DEI&B COMMITMENTWe hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data.For more information please refer to our Recruitment Data Policy. Show more Show less Seniority level Associate Employment type Full-time Job function Writing/Editing Industries Software Development and Financial Services

Direct message the job poster from Totalmobile Ltd Gareth Stirling Gareth Stirling Recruitment Business Partner | Building High-Impact Teams at Totalmobile | Employer Branding Advocate The way the world delivers field services is changing fast. Totalmobile is right at the centre of that change.As the UK and Ireland's leading Field Service Management provider, Totalmobile supports more than 1,000 organisations and 500,000 mobile workers with software that keeps essential services moving. From housing providers and local authorities to healthcare, utilities, and infrastructure organisations, our technology helps frontline teams deliver critical services more effectively.Every day, people rely on Totalmobile solutions to manage complex operations, keep communities safe, and ensure essential work happens when and where it should. Behind every successful deployment is clear, accurate documentation that helps customers unlock the full value of our products.That's where this brand new role comes in.The story so farOver the last year, our Product Documentation function has been on a transformation journey.We've introduced a modern authoring platform, launched a new public documentation site, redesigned and standardised release notes, and moved away from Confluence to create a more scalable, structured approach to content management. The impact has been significant, with positive feedback from both customers and internal teams.But we're not finished.As our product portfolio continues to evolve, so does the demand for high-quality documentation. We have ambitious plans for the future, including documentation analytics, multimedia content, chatbot integration, localisation, and new ways of helping customers access the information they need.To support the next phase of that journey, we're looking for a Technical Author who wants to take ownership of one of the most important documentation areas in our business.A product with real impactThis role will focus on Connect, one of Totalmobile's largest and most powerful products.Connect helps organisations manage the complete lifecycle of work, bringing together planning, scheduling, job management, mobile working, resource coordination, and real-time operational visibility within a single platform. It plays a critical role in helping customers deliver high-quality services efficiently, while maintaining control over complex operations and field-based work.Significant progress has already been made in building the documentation foundation for Connect. With the core framework approximately 70% complete, we're now looking for someone who can build on that success, become the long-term owner of the product documentation, and continue raising the standard of content delivered to our customers.The roleAs a Technical Author at Totalmobile, you'll take end-to-end ownership of documentation for Connect.You'll immerse yourself in the product, developing deep expertise in how it works and how customers use it in the real world. You'll review, improve, and expand existing content while creating new documentation that helps users confidently navigate complex workflows and features.This isn't a role where information simply arrives in your inbox. You'll work closely with Product Managers, Developers, QA Engineers, Support Teams, and Subject Matter Experts to uncover insights, understand product changes, and ensure documentation remains accurate and relevant as our software evolves.You'll be responsible for producing user guides, release notes, feature documentation, and supporting content, while continuously improving information architecture, navigation, discoverability, and overall content quality.Most importantly, you'll help establish our documentation as a trusted source of truth that enables customer self-service, improves product adoption, and enhances the overall customer experience.What you'll bringWe're looking for an experienced Technical Author with a strong track record of creating end-user software documentation.You'll have experience owning documentation within a software environment and a genuine passion for helping users understand complex products through clear, well-structured content. You'll understand structured authoring principles and information architecture, with the ability to organise documentation in a way that makes it easy to find, navigate, and consume.You'll be a confident communicator who can work independently, build relationships across technical and non-technical teams, and quickly develop an understanding of complex software products.Exceptional writing, editing, and proofreading skills are essential, along with a meticulous attention to detail and a commitment to quality.Experience with tools such as MadCap Flare, RoboHelp, or similar help-authoring platforms would be highly beneficial.Why TotalmobileThis is an opportunity to join a team where documentation is genuinely valued and recognised as a key part of the customer experience.You'll have ownership of a major product area, the freedom to influence how documentation evolves, and the chance to contribute to exciting future initiatives involving analytics, AI-powered content experiences, multimedia, and localisation.Most importantly, you'll see the direct impact of your work. Every guide, release note, and knowledge article you create will help organisations deliver vital services more effectively and help users get the most from technology that supports communities every day.If you're passionate about creating documentation that informs, empowers, and improves customer outcomes, we'd love to hear from you.At Totalmobile, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing and Information Technology Industries Software Development and IT System Custom Software Development

About the Role: We are looking for a Technical Content Writer who can turn complex B2B technology, SaaS, data, and AI concepts into clear, engaging, and SEO-friendly content. The ideal candidate should be comfortable researching technical topics, understanding SaaS products, interviewing subject matter experts, and creating content that is useful for both technical and business audiences. Key Responsibilities Research and write high-quality technical content for blogs, landing pages, product pa…

About RoboMQ RoboMQ is a fast-growing SaaS company delivering disruptive Identity Governance and Administration (IGA) solutions to mid-market enterprise customers. Our flagship product, Hire2Retire , automates the employee identity lifecycle by integrating HR systems with Identity Management and other applications helping organizations achieve seamless onboarding, offboarding, compliance, and security with zero-trust and least-privilege security posture. Hire2Retire is featured in Gartner Marke…

Descrizione azienda+25 anni di esperienza. +1.400 persone. La nostra specialità è dare valore all’informazione di prodotto.In STAR7 affianchiamo aziende internazionali lungo tutto il ciclo di vita del prodotto, dall’ingegneria al post-vendita, integrando competenze tecniche, contenuti, tecnologie e servizi linguistici.Lavoriamo al fianco di clienti in settori industriali complessi, trasformando la conoscenza di prodotto in soluzioni concrete, accessibili e utili per ogni fase del business.Entrare in STAR7 significa far parte di un contesto internazionale, multidisciplinare e in continua evoluzione, dove competenze diverse si fondono per creare valore attorno al prodotto.PosizioneTechnical Writer JuniorLavorerai a Torino e sarai inserito nel team di documentazione tecnica DTC (Diagnostic Trouble Codes), con interesse per il mondo AG&CE e forte attenzione ai dettagli.Le tue attività principali saranno:Redigere e aggiornare documentazione tecnica relativa ai codici guasto DTC.Collaborare con ingegneri, diagnostici e team di validazione per raccogliere informazioni tecniche.Creare contenuti chiari e strutturati per manuali, procedure diagnostiche e knowledge base.Verificare accuratezza, coerenza e conformità della documentazione tecnica.Supportare la standardizzazione dei contenuti secondo linee guida aziendali.Gestire revisioni documentali e versioning.Tradurre informazioni tecniche complesse in contenuti comprensibili per utenti tecnici e officine.RequisitiSei la persona giusta se possiedi:Diploma tecnico in elettrica/elettronica.Interesse per il settore automotive e sistemi diagnostici.Buona capacità di scrittura tecnica e organizzazione dei contenuti.Conoscenza base dei codici DTC e della diagnostica veicolo (preferenziale).Buona conoscenza della lingua inglese tecnica.Familiarità con Microsoft Office e strumenti di documentazione.Precisione, capacità analitica e attenzione al dettaglio.Requisiti preferenziali:Conoscenza standard OBD-II / UDS / CAN.Esperienza anche accademica o stage in ambito automotive.Familiarità con strumenti ALM/PLM o CMS documentali.Nozioni base di elettronica automotive.Altre informazioniCosa troverai in STAR7:Un contesto in forte crescita con un ambiente di lavoro giovane improntato allo sviluppoUn contesto altamente qualificato e stimolantePossibilità di utilizzare modalità di lavoro agili e flessibilità orariaPiano di welfare annuale e convenzioni aziendaliAssicurazione sanitaria integrativaMeal ticketRetribuzione annua lorda compresa tra €25.000 e €30.000, commisurata all’esperienza e alle competenze; CCNL Commercio terziario distribuzione e servizi.Se l’opportunità ti interessa e vuoi approfondirla, inviaci il tuo CV completo di autorizzazione al trattamento dei dati ex art. 13 GDPR. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Business Consulting and Services

"No one can whistle a symphony. It takes a whole orchestra to play it." — H.E. LuccockRole Overview:Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how internal and vendor teams learn to do it). It is a system design and framework role with real execution target behind it. You will set the requirements, standards, and review cadence that risk operations documents and trains against, you will directly manage a BPO-based team of content writers who produce against those standards, and you will drive adoption through enablement practitioners embedded on other teams.If you need positional authority to make change happen, this is the wrong role. If you can set a knowledge and enablement standard so clearly that people adopt it because it's obviously better, it's the right one.About Our Team:The Vendor Strategy function at Mercury manages risk outsourcing across two principal domains — company-wide Business Process Outsourcing (BPO) and Risk Platform SaaS (KYC, KYB, IDV, AML, etc.) — and is building the enablement backbone of policy, procedure, standards, and training that lets that ecosystem scale. We're growing the team to manage an expanding vendor ecosystem, address rapidly evolving needs, and drive strategic value for Mercury.Key Responsibilities: Own the knowledge framework. Define the architecture for the canonical library of risk-operations procedures — the ownership model, versioning, last-published and next-review dates, deprecation rules, and a live annual review cycle. Design for how knowledge is increasingly accessed and applied through AI-powered tools, not only how it is documented and stored. This is a systems problem before it is a writing problem. Set policy, procedure, and documentation standards. Own the standards, templates, and structural conventions that govern how policy and procedure get written across risk operations — structured so business risk can build RCSAs and controls directly from them, and so compliance can approve regulatory content against a consistent format rather than a bespoke one each time. Govern adoption and quality. Run the governance layer that keeps standards live: review cadence, compliance against the standard, exception handling, and escalation when programs drift. Own the audit and examination readiness of the documentation estate. Manage the BPO content-writing team. Directly manage a vendor-based team of technical content writers — set priorities and performance expectations, give regular feedback, run the quality bar, participate in selection and composition of the pod, and develop the writers' capability against Mercury's frameworks. Define requirements for teams you don't manage. Set the enablement and documentation requirements that enablement practitioners embedded across risk programs execute against, and make those requirements clear, useful, and adoptable without a reporting line to enforce them. Architect training and certification. Design a training and certification system built for vendor delivery — translating complex operational content for BPO audiences through milestone-based curricula, topic-level certifications, and routing by certification — distinct from an internal-only L&D lens. Instrument the function. Define and report the metrics that show the programs improving over time: time-to-productivity, certification coverage, procedure freshness and review compliance, and the link between quality-failure patterns and training interventions. Enable cross-skilling. Build the documentation and certification pathways that let staffing flex across risk programs (onboarding, ODD/EDD, AML/sanctions, fraud, disputes) as demand moves Qualifications: 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions, including experience building or substantially scaling a knowledge-management and/or enablement function. Experience operating in a regulated industry or similarly complex, control-oriented environment. A hybrid skill set spanning knowledge management and enablement/L&D — able to design both the systems that govern how operational knowledge is created and maintained and how teams are trained and certified against it. Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams, with an understanding of how to make complex information clear, accessible, and actionable for a BPO audience. Experience leading a team, pod, or vendor-delivered group — setting priorities and performance expectations, providing direct feedback, maintaining a high quality bar, and developing capability. Track record of setting standards that teams outside your reporting line actually adopted, demonstrating strong cross-functional influence without authority. Strong systems thinking and writing skills, with the ability to build practical operating models and cadence in ambiguous or evolving environments. Experience defining and reporting metrics that demonstrate the effectiveness of knowledge and enablement programs, including their impact on operational performance. A thoughtful perspective on how AI can improve knowledge management and enablement, including how AI-powered tools can help teams find and apply accurate information in real time. Preferred Skills & Experience: Experience in financial services, banking*, fintech, payments, or a related financial-services environment. Familiarity with regulated operations such as KYC/KYB, AML, fraud, or disputes, and with what an examiner or internal auditor expects documentation to look like. Familiarity with knowledge-management and enablement platforms ideally Guru, WorkRamp, or similar tools. Experience operating as the central standard-setter across a federated or decentralized organization. Startup or high-growth experience; comfort building from a blank page. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. Total RewardsThe total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000—$203,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700—$183,400 USD Canadian employees (any location): $154,100—$192,600 USD Originally posted on Himalayas

Crum & Forster Company OverviewTravel Insured International, a Crum & Forster company, is hiring for a Senior Knowledge Management Specialist.Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.In this newly created role, the Senior Knowledge Management Specialist will report to the AVP Quality Management and be responsible for building, maintaining, and optimizing a centralized knowledge base for the entire insurance value chain—including underwriting, product, sales, marketing, call center, and claims.This role will ensure that accurate, up-to-date information is easily accessible, supporting operational efficiency, compliance, and superior customer service.Job DescriptionWhat you will do: Develop and maintain a centralized, digital knowledge base using a governed Knowledge Management platform and content model for TII Capture, create a structure, curate and update content to ensure accuracy, relevance, and compliance. Ensure effective knowledge management in support of NAIC (National Association of Insurance Commissioners) compliance, mitigating risks, and improving overall business performance Establish content standards, taxonomy, metadata, version control, and review cadences Partner with Subject Matter Experts across the business to capture and document best practices, FAQs, process flows, and regulatory updates. Ensure content is approved, current, and searchable Identify and remediate content gaps surfaced through QA, training, operations, and themes surfaced from employee questions Prepare and maintain knowledge assets in structured, governed formats that can be reliably used by employees, search tools, and future AI-enabled business capabilities Administer the chosen Knowledge Management platform (e.g., SharePoint, ProNavigator). Train staff on accessing and contributing to the knowledge base. Monitor usage, gather feedback, and recommend improvements. Support onboarding and training initiatives with up-to-date knowledge resources. Assist in process improvement and compliance initiatives. Other duties as assigned What YOU will bring to C&F: Relationship building skills to ensure effective relationships with colleagues, direct reports, customers and vendors Open and inclusive communication skills Set high standards of performance for self and others Training and facilitation experience Resourcefulness and perseverance to overcome challenges and achieve goals Demonstrates strong attention to detail, problem analysis and problem solving Experience in knowledge management, information sharing, or related disciplines is highly desirable. Demonstrated ability to implement and sustain knowledge management practices within a team or department. Requirements: Bachelor’s degree in Business, Insurance, Information Science, or related field (or equivalent experience). 3+ years of experience in knowledge management, insurance operations, or content management. Familiarity with insurance processes (underwriting, claims, sales, etc.) is a plus. Experience with KM platforms (e.g., SharePoint, ProNavigator) preferred. Excellent organizational, communication, and collaboration skills. Ability to work independently and proactively. What C&F will bring to youWhat C&F will bring to YOU: Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONGWe value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit for more information.Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,600 to a maximum of $95,300. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.Originally posted on Himalayas

Technical Writer (Mortgage / Fintech)OverviewPhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.Key Functions Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms) Develop user guides, API documentation, knowledge base articles, and training materials Translate complex technical and regulatory concepts into clear, concise content Collaborate with engineers and product managers to document features and system changes Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID) Maintain documentation standards, templates, and style guides Support onboarding and training through structured learning materials Manage documentation lifecycle, versioning, and updates Participate in product releases to ensure documentation readiness Gather feedback to continuously improve documentation quality and usability Minimum Qualifications Education & Experience (must meet one of the following): Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries, OR 7 years of experience in technical writing, preferably in fintech or regulated industries. Ability to obtain VA Public Trust Clearance. Strong ability to understand and explain complex technical systems. Experience writing API documentation and developer-facing content. Proficient in Microsoft Word and Adobe writing and editing capabilities. Proficient in Confluence and SharePoint documentation and knowledge base systems. Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control. Excellent writing, editing, and communication skills. Ability to manage multiple projects and deadlines. Strong attention to detail and accuracy. Ability to simplify complex information for diverse audiences Strong collaboration with technical and non-technical stakeholders Structured thinking and content organization Attention to detail and consistency Adaptability in fast-paced, regulated environments Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook). Preferred Qualifications Experience in mortgage, lending, or financial services. Understanding of mortgage lifecycle (origination, underwriting, closing, servicing). Familiarity with MISMO standards and financial data structures. Experience working in Agile/Scrum environments. Knowledge of UX writing principles and content design. Experience with content management systems and documentation platforms. Exposure to compliance and regulatory documentation. Experience creating training content or instructional design. Familiarity with AI tools for content generation and documentation. Experience in digital mortgage transformation initiatives. Knowledge of API-first and microservices architectures. Position DetailsEmployment type:Full-Time, W2Location:100% Remote (US-based)Hours:40 hours/week with availability during core business hours of 8am-5pm ETStart date:ASAPEligibility:Must be eligible to obtain a Public Trust clearanceSalary: $55.70/hrOriginally posted on Himalayas

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.Contract Duration13 monthsPosition SummaryPointClickCare is looking for a Content Strategist to own and execute the strategy for our owned brand content channels, including our blog, podcast, web content, long and short form content, and agency partnership brand programs. This role sits within the Brand Marketing team and is accountable for the owned brand content strategy end to end: from planning through production and performance.This is a hands-on, executional role backed by strong strategic instincts. The ideal candidate can build a content strategy and then roll up their sleeves to deliver it. They will embed with marketing pods across the organization, translating product marketing and go-to-market strategy into brand strategy that fuels our top of funnel thought leadership engine.This role works across multiple marketing pods and subject matter areas, requiring the ability to prioritize across a broad range of opportunities, build strong stakeholder relationships, and identify the content that will have the greatest impact on brand awareness, thought leadership, and audience engagement.Key ResponsibilitiesOwn the Owned Brand Content Strategy: Develop, manage, and execute the strategy across PointClickCare's owned channels, including the blog, podcast, web, and long and short form content, ensuring a consistent brand voice and point of view.Execute at a High Standard: Move seamlessly from strategy to production. Plan editorial calendars, write and edit content, manage production workflows, and ship consistently against deadlines.Translate GTM into Brand: Partner with all marketing pods to translate PMM and GTM strategy into brand content strategy, ensuring owned content supports top of funnel thought leadership objectives and business priorities.Lead Owned Media Thought Leadership: Develop and execute thought leadership content for PointClickCare executives and subject matter experts across owned media channels, translating their expertise into compelling, differentiated content for the blog, podcast, and other owned formats where needed.Drive Content Distribution: Develop channel and distribution strategies that extend the reach and impact of owned content, partnering with demand, social, web, and other teams to ensure content reaches priority audiences.Manage Agency Partnership Brand Programs: Serve as the day-to-day executional lead on brand-related agency programs, managing deliverables and deadlines.Cross-Pod Collaboration: Interface with product marketing, demand generation, and growth to align content with campaign priorities and audience needs, acting as the connective tissue between brand and the pods.Measure and Optimize: Track content performance across owned channels, report on key metrics, and use insights to refine the strategy and editorial mix.Content Frameworks and Best Practices: Establish guidelines for brand storytelling, content positioning, and channel strategy that raise the bar for content across the organization.Own SUMMIT Content Strategy and Support Event Deliverables: Lead the owned content strategy for PointClickCare’s annual SUMMIT conference, developing the editorial approach and content plan across pre-event, onsite, and post-event channels, including podcast, blog, and paid media content. Support the development and review of attendee-facing deliverables, including registration and SUMMIT website copy, session titles and descriptions, presentation editing, booth messaging, wayfinding, hype videos, and other event content to ensure a cohesive and engaging experience.Support Employer Brand Content Strategy: Partner with People, Talent Acquisition, HR, and other key stakeholders to support the employer brand content strategy. Develop and edit employee stories, recruitment campaign content, careers-focused web content, and other materials that bring PointClickCare’s culture and employee experience to life while maintaining a consistent brand voiceRequired Skills & QualificationsProven experience in content strategy with a strong executional track record: this role requires someone who builds the plan and delivers the work.Hands-on experience managing owned channels such as blogs, podcasts, and web content, including editorial planning, writing, editing, and production.Experience managing agency partners and external content programs.Strong understanding of how brand content supports top of funnel demand and thought leadership, with the ability to translate PMM and GTM strategy into brand storytelling.Ability to analyze content performance metrics and translate insights into actionable improvements.Strong cross-functional collaboration skills, comfortable embedding with multiple teams and pods simultaneously.Background in healthcare or B2B SaaS marketing is a plus but not requiredAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $91,000 - $97,000, overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Show more Show less Seniority level Associate Employment type Contract Job function Marketing, Public Relations, and Writing/Editing Industries Software Development and Hospitals and Health Care

About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.LocationHybrid if located in Toronto or Ottawa. Remote for other locations in CanadaAbout The TeamThe Kinaxis training and enablement team creates engaging, high-impact learning experiences that help customers realize maximum value from Kinaxis solutions. We also equip partners and internal teams with the knowledge and skills needed to drive customer success and product adoption.As a contract Curriculum Developer on this team, you will design and develop training content that simplifies complex supply chain concepts and helps learners build expertise on Kinaxis solutions. Working closely with subject matter experts and cross functional experts, you will create high quality learning content, hands on labs, and assessments that support our global learning strategy. This role is for someone who can hit the ground running, quickly build the technical expertise needed and deliver against an active road mapVacancy StatusThis is an existing job vacancyPortfolio or Work Samples (Optional): If you have a portfolio or relevant work samples you'd like to share, please provide a link on the application questions. You may also include the link on your resume instead.What you will doAnalyze learner roles, training needs, and workflows to define learning objectives and appropriate training solutionsDesign and develop engaging learning experiences and supporting assets, including e-learning, instructor-led training (ILT), virtual ILT (vILT), performance support tools, hands-on labs, assessments, and knowledge checks that align with learning objectives and real-world product workflowsBuild and validate hands-on labs and technical exercises that let learners practice real product workflows in a live environmentApply instructional design best practices, adult learning principles, Bloom's Taxonomy, and Web Content Accessibility Guidelines (WCAG) 2.2 AA to design and develop trainingCollaborate with product experts, instructors, and other stakeholders across business units to gather information, validate technical content, and incorporate feedbackManage assigned curriculum development projects, including schedules, quality, standards, deliverables, dependencies, stakeholder reviews, and progress reportingDevelop content to our established standards, templates, and style guide so that what you build is consistent with the rest of our catalogDocument your work and hand off cleanly, ensuring source files, lab configurations, and content decisions are captured for ongoing maintenanceWhat we are looking forRequired QualificationsA bachelor's degree, diploma, or equivalent professional experience in instructional design, education, computer science, engineering, communications, or a related fieldFour or more years of experience in developing curriculum, technical training, learning content, or coursewareExperience designing learning solutions including e-learning, instructor-led training, hands-on labs, technical simulations, and assessments for enterprise software or technology productsStrong technical aptitude and a track record of learning complex products quickly enough to teach themStrong knowledge of instructional design and adult learning principles, with experience designing and developing objective-driven and outcome-driven curriculum and assessments, and technical writingStrong written and verbal communication skills with the ability to explain complex technical concepts to diverse audiencesProject management skills including planning, tracking, and coordinating deliverables, with proven ability to manage multiple projects and meet quality and timeline expectationsStrong stakeholder management and problem-solving skills with a continuous improvement mindsetStrong interest and ability to adopt AI tools in day-to-day work; experience with prompt engineering and AI-assisted content development is a strong plusPreferred QualificationsExperience developing e-learning using modern authoring tools such as Rise 360, Camtasia, or similar platformsExperience with virtual lab or sandbox platforms such as CloudShare or similarFamiliarity with the Learning Management Systems (LMS) and digital learning platforms, such as Docebo or similar platformsKnowledge of supply chain management, enterprise software, ERP, or SaaS products is an advantageExperience with Kinaxis Maestro is a strong plusPrior experience in a contract or consulting capacity, delivering into an existing team and processWhat Makes You SuccessfulYou are someone who:Puts the learner first, designing learning experiences around learner needs, context, and desired outcomes, even when stakeholder preferences may differGets productive quickly and is comfortable delivering before you know everythingEnjoys simplifying complex technical concepts into engaging learning contentIs curious, innovative, and passionate about modern learning technologiesThrives in a collaborative, fast-paced, global environmentTakes ownership and consistently delivers high-quality workBuilds trusted relationships with cross-functional stakeholdersIs committed to continuous learning and improving learner outcomesWork With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:Flexible vacation and Kinaxis Days (company-wide days off)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathonsFor more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Engineering Industries Software Development