SaaS Product & Help Documentation Jobs

Montgomery Code is hiring a Senior Content Strategist to own client content and produce the work that carries our clients' messages to technical markets. Our clients build things: manufacturers, SaaS teams, and ecommerce brands that make their own products. You will dig into how those products actually work and translate that into content that reads like it was written by someone in the room, because we're in the room often. This is an ownership role: you own client content end to end and repor…

Aufgaben Profil Wir bieten As a Content & Knowledge Base Manager, you will be part of our growing Bid & Proposal Management Center of Excellence, supporting Quantum Systems entities and teams globally. Quantum Systems is a multi-domain system house for unmanned technologies across air, land, sea and space. Together with a team of currently nine colleagues in Germany and stakeholders across our global entities, you will help shape and scale how we manage and apply knowledge across bids. As we pu…

Location: In-Office Compensation: $100,000 - $120,000 CAD Base Salary $18,000 variable About Martell Group The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI. Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values …

Do you enjoy figuring out localization problems, working with technology and helping others get things done?Are you excited to build broad expertise across localization operations, tools and workflows?About our Team:-GLoSS (Global Localization Solutions & Services) is Elsevier's central localization technology and expertise service. We deliver shared infrastructure, AI-powered translation tools, linguistic data assets, and localization expertise to teams across the business, from Journal Operations and Clinical Solutions to Marketing and Product. Launched in 2021, we've grown rapidly and work in a matrixed environment with stakeholders across functions and geographies.We are part of Operations and sit within the AI and Knowledge Operations department. Our team is small, high-impact, and globally distributed. This role is based in India and reports to the Localization Solutions Manager in Amsterdam.About the Role:-As Associate Localization Specialist, you will play a key role in supporting GLoSS as the person who makes sure our tools run smoothly, our users are supported, and our day-to-day requests are handled well. You'll work closely with senior team members who own the stakeholder relationships and strategy to support a diverse range of teams across Elsevier: contributing to a small team that punches well above its size.You thrive working independently, communicating proactively, and using your own judgment to solve problems and move work forward. You are comfortable working across different localization tools and stages of workflows hands-on, and have a curious learning mindset when it comes to new tools, ways of working and AI. You bring a service mindset, meaning you follow through, close loops, and take ownership of the work in your lane.Over time, this role can grow into a full Localization Specialist position as you deepen your expertise and expand your scope within GLoSS.Responsibilities:- Provide day-to-day operational support across GLoSS tools, including our TMS, AI translation solutions, and AI voice platform Onboard and train new users on localization tools, workflows, and best practices Create and maintain process documentation, training materials, and user guides Troubleshoot tool and workflow issues, following up independently with stakeholders to close the loop Support vendor coordination and communication Liaise with stakeholders across a globally distributed, matrixed organization on day-to-day requests and questions Requirements:- Hands-on experience with localization workflows and at least one TMS platform Confident communicator in English: able to explain tools and processes clearly, guide users through onboarding, and follow up with stakeholders independently You take initiative, work things out independently, and use your own judgment to move work forward Comfortable with ambiguity and a dynamic, fast-moving environment: you don't need everything defined before you act Intellectually curious and eager to learn you pick up new tools and ways of working quickly 2 to 3 years of experience working in localization Work in a way that works for you: -We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.Working for you: -At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Group Health Insurance Policy (covering self and family) Group Life insurance/accident policy Generous long-service awards New Baby gift Subsidized food provided (applies to India- Chennai) Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave Free Transport provided to and from the office (applies to India-Chennai) About Us: -A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’sWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.Originally posted on Himalayas

FunctionProductOur CompanyWe’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.Job descriptionJob TitleSenior Technical WriterJob DescriptionHitachi Vantara is one of the global leaders of data-driven solutions for commercial and industrial enterprises. Within the Technical Publications group, our goal is to provide an information experience that allows our users to quickly and easily learn and use our products. Easy-to-follow user documentation, including contextual help, videos, and digital media, is a big part in our user’s learning, and we’re constantly transforming the way our customers view content by investing in researching content consumer preferences and latest content delivery and digital media technology trends.We’re looking for a highly motivated information developer to work with our Storage Management Software group to create product documentation.Key Responsibilities Confer with subject matter experts including Software Developers, Product Managers, Support, and Sales to establish technical specifications and use cases to determine subject matter to be developed for publication. Research, gather, and analyze data from multiple sources (subject matter experts, product managers) to develop content. Develop information development and publishing strategies aligned with the department standards as well as to meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team. Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand. Clarifying terminology and work with software developers for achieve consistencies in the product and documentation. Participate in product design reviews. Review product design and UI and revise UI messages. Manage and lead multiple assignments simultaneously, while working independently and with other writers. Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Proactively seek solicit feedback from internal and external readers. Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation or products. Skills/Qualifications Bachelors degree in Computer Science or any engineering field. Superb interpersonal communication skills, particularly where technical information must be conveyed in a clear way. Strong technical aptitude to learn products by hands-on experience. Must have excellent writing skills, 15 + years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, release notes. Proven technical writing and editing skills. Superior command of the English language including rules and usage Experience with API tools, such as Swagger. Proficiency in DITA, XML, and Adobe Acrobat is a must. Proficiency in SDL Tridion Docs or another Component Content Management System (CCMS) is a must. Strong understanding of topic-based authoring and reusable information architecture is a must. Experience with agile software development process and tools, such as JIRA and Confluence is a must. Experience with video creation is a plus. About usWe’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.Fostering innovation through diverse perspectivesHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.How we look after youWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.Originally posted on Himalayas

Notre client est un éditeur de logiciels SaaS basé à Montpellier. Il accompagne au quotidien des milliers d'utilisateurs professionnels avec des solutions cloud simples, sécurisées et connectées. Pour renforcer son service client et son support, il recrute un·e Knowledge Manager en CDD de 6 mois. Description du poste : Votre rôle : faire en sorte que les utilisateurs, les clients et les équipes internes trouvent la bonne information, au bon moment et au bon endroit. Vos missions : - Structurer,…

About SugarAISugarAI is redefining CRM for the age of AI.We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.Where You Fit InWe are seeking a curious, sharp, and detail-oriented Technical Writer to join our Knowledge Management team, where you'll create clear and comprehensive documentation for customers, partners, and employees while helping drive the adoption of AI-powered tools and innovative workflows that improve how we work and deliver content.As part of SugarAI’s Product organization, you'll work closely with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle. You'll participate in product discussions, build strong product expertise to champion the user's perspective, and provide product expertise.Ideal candidates will need to have a background in software and experience in technical writing and a willingness to explore smarter ways of working to improve how knowledge is created, maintained, and delivered. Strong writing, critical thinking, and sound judgment are essential to ensuring our content remains accurate, useful, and trusted.This position is a unique opportunity to contribute to the evolution of our Knowledge Management practices and help shape the future of SugarAI products!Impact You Will MakeCreate and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience Turn complex technical concepts into simple, useful, and easy-to-understand content, while contributing to improvements in SugarAI’s support experience Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency What You Will Bring2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role Enthusiasm for educating customers and ability to create clear, user-centric content Strong attention to detail, with excellent grammar, writing, and communication skills Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers A strong focus on user needs and a passion for building excellent software experiences Confidence managing projects independently while also contributing effectively as part of a collaborative team A 4-year degree or equivalent practical experience Preferred QualificationsIn-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications Experience contributing to software feature planning Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.We use artificial intelligence (AI) tools to support our recruiting process, including scheduling, candidate search, prioritization. AI does not make hiring decisions or automatically reject candidates; those decisions are made by people at SugarAI.Benefits And PerksBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: Excellent healthcare package for you and your family Savings and Investment – 401(k) match Unlimited Paid Time Off Paid Parental Leave Online Legal Services (Rocket Lawyer) Financial Planning Services (Origin) Discounted Pet Insurance (Embrace Pet Insurance) Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public Health and Wellness Reimbursement Program Travel Discounts Educational Resources - Career & Personal Development Program Employee Referral Bonus Program We are a merit-based company - many opportunities to learn, excel and grow your career!If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Compensation Range: $76.2K - $102.9K Show more Show less Seniority level Entry level Employment type Full-time Industries Software Development

Job Title: Technical Writer (Journeyman)Job Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The OpportunityCACI is seeking a Journeyman Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.ResponsibilitiesCreate accurate technical documents for all infrastructure engineering and implementation activities across the CA IT enterprise Develop detailed infrastructure diagrams for all production systems ensuring alignment with Department of State and DT security requirements Create technical documents and diagrams for all server installation activities, including configuration specifications and deployment procedures Document site surveys and recommendations for renovations, infrastructure components, and physical placement of equipment at all worldwide locations Develop comprehensive project plans and schedules for all special projects, coordinating with stakeholders to ensure alignment with program objectives Refine, execute, and maintain Standard Operating Procedures (SOPs) for deployments, reviewing them semi-annually and implementing recommended improvements Maintain installation and upgrade schedule with weekly updates, tracking progress and communicating changes to stakeholders Deliver deployment tracking reports for both post self-installs and those performed by installation teams, ensuring accurate documentation of all deployment activities Develop user guides, technical manuals, and training materials to support end users and technical staff across the enterprise Collaborate with subject matter experts, engineers, and project managers to gather information and ensure technical documentation accuracy and completeness RequiredQualifications: Bachelor's degree + 4 years of experience in related fields, such as technical writing, documentation development, technical communication, or information design; equivalencies considered. Active Secret Clearance Proven experience creating technical documentation, infrastructure diagrams, and Standard Operating Procedures (SOPs) for IT environments Demonstrated knowledge of infrastructure engineering, server installations, and deployment processes Strong writing and editing skills with ability to create clear, concise technical documentation for diverse audiences Excellent organizational skills with ability to manage multiple documentation projects and maintain schedules DesiredPrior experience supporting federal agencies, especially the Department of State Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials Experience with documentation tools (Microsoft Visio, Adobe Technical Communication Suite, MadCap Flare) and diagramming software Knowledge of ITIL frameworks, project management methodologies, and experience documenting infrastructure for geographically distributed environmentsWhat You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$59,600 - $122,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Defense and Space Manufacturing

Job ID 2615634Location Pensacola, FL, USDate Posted 2026-08-14Category CommunicationsSubcategory Technical Writer/EdSchedule Full-TimeShift Day JobTravel NoMinimum Clearance Required SecretClearance Level Must Be Able to Obtain NonePotential for Remote Work ORA_HYBRIDDescriptionSAIC is hiring a Technical Writer located in Pensacola, FL. This position will be supporting Training & Education Management Systems for Naval Education and Training Command (NETC). The role will support our Programs of Record; Corporate Enterprise Training Activity Resource Systems (CeTARS) for both schoolhouse & corporate, Navy & Joint MyEducation (MyED), Naval Education and Training Future Officer and Citizenship User System (NETFOCUS), Navy Inspector General Hotline Tracking System (NIGHTS), Navy Enlisted Advancement System (NEAS), Authoring Instructional Materials (AIM), and Learning Assessment System (LAS).This is a contingent role expected to be awarded this December 2026.This position requires onsite support in Pensacola. FL 4 days per week. Candidates should be local to the area to be considered.The Technical Writer will require Manage numerous tasks, priorities, and technical inputs with minimal supervision.Draft and edit complex hardware documentation such as Technical Manuals, Technical Instructions, Modification Instructions, Procedures, User Guides, etc. Partner with SMEs, assist technical team members with writing tasks, and assist individuals in troubleshooting Microsoft Word and PowerPoint issues.Follow processes, writing/style conventions, and configuration management established for program documentation. Maintain, update, and author new revisions of technical documentation to include a Systems Engineering Management Plan, Configuration Management Plan, Statements of Work, etc.Compile and structure researched technical information in a clearly communicated format for stakeholders.Source or develop technical diagrams as necessary to assist with reference documentation. Produce documentation per customer formatting and governance standards.Clearly track and cite reference sources. Review documentation (e.g. requirement documents, statements of work) submitted by various project stakeholders for completeness, correctness, and compliance prior to baselining. QualificationsRequired Experience, Certification, and EducationBachelor's Degree in any of the following 59 degree fields Artificial Intelligence; Applied Science in Cybersecurity; Computer Engineering; Computer and Electrical Engineering; Computer Science Cybersecurity Operations; Computer Information Technology Program; Computer Information Systems; Computer Engineering Technology; Computer Science; Computer Science and Engineering/Technology; Cybersecurity; Cybersecurity Engineering; Cybersecurity Management; Cybersecurity Analytics and Operations; Cybersecurity Analytics and Operations (Application Development Application Focus); Cybersecurity Analytics and Operations, Informatics (Cybersecurity Specialization); Cyber Operations; Data Science; Data Analytics; Data Science and Analytics; Electrical Engineering; Engineering Technology; Engineering in Operational Research; Engineering in Operations Research; Electrical and Computer Engineering; Electrical and Computer Engineering Technology; Engineering; Electronics Engineering; Electronic(s) Engineering Technology; Electrical Engineering Technology; Enterprise Technology Integration (Cybersecurity Application Focus); Enterprise Architecture and Business Transformation; Engineering Science; Electrical and Computer Engineering w/ concentration in Cybersecurity; General Engineering; Information Systems; Information Systems and Technology; Information Science; Informatics (Cybersecurity Specialization); Information Sciences and Technology (Cybersecurity Option); Information; Industrial Engineering and Operations Research; Industrial and Systems Engineering; Information Technology; Information Technology (Cybersecurity Option); Information Technology (Networking Option); Information Technology Networking – Cybersecurity; Industrial Engineering; Library and Information Studies; Mathematics; Mechanical Engineering Technology; Management and Information Systems; Management Information Systems; Network Engineering; Software Engineering; Systems Engineering; Statistics; Security and Risk Analysis (Information Option); Security and Risk Analysis (Cybersecurity Option).Required SkillsProficiency in technical writing tools and software packages. Familiarity with military system documentation standards (e.g., MIL-STD-38784, DOD-STD-2167A, IEEE 12207-2-2020).Experience working in conjunction with multi-disciplinary teams to develop technical content.Strong attention to detail and the ability to refine and edit technical information for clarity and accuracy.Excellent organizational skills.Clearance RequiredMust have a Secret security clearance.Desired SkillsSolid experience using various AI platforms.Knowledge of infrastructure modernization, applications/software development and sustainment, cloud solutions, warfighter solutions, and agile methodologies for defense, civilian, space, and National security sectors of the federal government.Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Show more Show less Seniority level Entry level Employment type Full-time Industries Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Space Systems has an exciting career opportunity in Huntsville, Alabama for a Technical Writer – Level 2 to join our team of qualified, diverse individuals, supporting the Ground-based Midcourse Defense (GMD) Weapon Systems (GWS) program. This position is located in Huntsville, AL.Job ResponsibilitiesResponsibilities are in more than one of the following information systems and/or related areas: personal computer applications use and training, data control and scheduling coordination, systems administration, data security administration, and associated fields. This job incorporates those responsibilities by using data gathering technology and software and then transforming that data into charts, reports and information that drives critical decision making, information sharing and production improvements, this will put you right in the middle of allowing Production, Technical teams and Sr. leadership to all work more effectively and efficiently.Other ResponsibilitiesFrequent collaboration with internal company personnel. Represents organization on specific projects and tracking metrics. May make presentations to small groups.Develops solutions to a variety of problems of moderate scope and complexity.Works under only very general supervision. Work is reviewed for soundness of judgement and overall adequacy and accuracy.Edit documents to ensure compliance with style, design, layout, specification, and grammar and spelling requirements.Attend technical meetings, as requested, to capture discussion in minutes or other documentation.Support Program Operations tasking, as assigned.Basic Qualifications(Level 2) Bachelor’s Degree and a minimum of years of applicable experience; a Master’s degree with 2 years applicable experience or 6 years of experience may be considered in lieu of a Bachelor’s degree.(Level 3) Bachelor’s Degree and a minimum of years of applicable experience; a Master’s degree with 5 years applicable experience or 9 years of experience may be considered in lieu of a Bachelor’s degree.Active DOD Security Clearance.Must have MIL STD 40051 experience.Experience with XML, Arbor text and/or SGML.Possess the skill and ability to perform complex tasks with minimal supervision.Experience with understanding complex engineering drawings, specifications, and system description documents.Experience with facilitating/supporting review boards.Effective time management skills and ability to multi-task. Experience with creating, editing, and revising moderately complex technical documents, such as: Operating manuals, user guides, checklists, training materials, installation guides, and functional specifications.Experience proofreading and ensure compliance with program-specific or DoD documentation standards and formatting requirements.Preferred QualificationsAbility to stand up a Release Library and experience verifying that changes identified during board reviews are incorporated into documents and the Release Library.Possess an understanding of and ability to apply military technical order principles, concepts practices, and standards.Have existing knowledge of military aircraft technical order editing/writing processes.Familiarity with technical manuals and standards specific to Integrated Product Support(IPS) or other logistics documentation (e.g., Maintenance Work Instructions, Technical Orders).S1000D or other Structured Document specifications.Capable of producing clear, concise, and well-organized documentation while adhering to approved style guides and quality control processes.This requisition is eligible for ERAP in accordance with the Space ERAP criteria - Space Employee Referral Award Program (ERAP)#HSVSpacehttps://jobs.northropgrumman.com/careers?query=HSVSpace#SPEnhancedERAPPrimary Level Salary Range: $65,800.00 - $98,800.00Secondary Level Salary Range: $81,800.00 - $122,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Show more Show less Seniority level Associate Employment type Full-time Industries Defense and Space Manufacturing

OverviewTheInstructional Designer & Trainer develops high‑impact, online interactive training modules that equip Operations teams with the technical knowledge, process mastery, and system proficiency required to deliver consistent, high‑quality service. This role combines instructional design expertise, digital learning production, and close partnership with SMEs to convert complex operational processes into engaging, user‑friendly, measurable learning experiences.The role requires strong digital content development capabilities, experience with learning technologies, and the ability to manage multiple training design projects in a fast‑paced operations environment.Responsibilities Learning Analysis & Design Conduct Learning Needs Assessments (LNA) across all Operations teams, roles, and customer groups to identify skill gaps, audience profiles, and the required learning modalities. Partner with Operations SMEs, OPEX, QA, FAM/PAM teams and Process Owners to translate technical workflows, SOPs, and system procedures into structured, scalable learning content. Define learning objectives, competency outcomes, and assessment criteria aligned with operational KPIs, QA scorecards, and performance expectations. Content Development & Production Design and build interactive online training modules, including scenario‑based learning, simulations, branching narratives, games, and guided practice exercises. Develop multi‑modal learning collateral, such as: Video walkthroughs and system simulations Quick reference guides (QRGs) Talking points and facilitator guides Animations, infographics, and visual aids Job aids, checklists, and workflow maps Storyboard content and create visually engaging layouts that enhance comprehension and retention. Apply proven instructional design models (ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick Model, etc.) to ensure structured and effective training outcomes. Assessment & Evaluation Develop tests, quizzes, knowledge checks, practical exercises, and certification assessments to measure training effectiveness. Use learner analytics, LMS data, performance metrics, and evaluation surveys to continuously refine and improve the modules. Track and analyze learner behavior (completion, drop‑off rates, assessment scores) to recommend learning reinforcements. Collaboration, Projects & Stakeholder Engagement Serve as a key partner to Operations, Quality, HR/Learning, OPEX, and Product teams during new process rollouts, system changes, and operational migrations. Maintain project timelines, file repositories, course documentation, and version control aligned with governance standards. Support leaders by providing insights on training readiness, adoption risks, and recommended enablement plans. Ensure all training solutions align with RUM, Spend Management, UEM, RBMS, and overall Business Services standards. Innovation & Continuous Improvement Research and apply emerging trends in learning technology, microlearning, AI‑assisted training tools, gamification, and adult learning strategies. Ensure training translates into operational behavior change, increased accuracy, faster cycle times, and reduced rework/escalations. Drive digital-first learning approaches that support a geographically distributed workforce (Manila/Cebu) Key Performance Indicators (KPIs) KPIs Timely delivery of learning and development projects Quality and accuracy of instructional materials developed Learner satisfaction and training effectiveness scores Improvement in learner proficiency and post-training performance Stakeholder satisfaction and responsiveness to business needs Continuous update and enhancement of training content and tools Tools/Environment: RealPage UEM (AP Extract, Bill Pay), vendor portals, ticketing/case systems, MS Excel/Word/Outlook, internal scorecards & dashboards Standard tools/Application LMS: Cornerstone, Moodle, SuccessFactors, Workday Learning Authoring Tools: Articulate Storyline, Rise 360, Adobe Captivate, Camtasia Productivity Tools: Microsoft PowerPoint, Word, Excel, Teams, SharePoint Design / Multimedia: Canva, Adobe Creative Cloud, video and audio editing tools Project / Collaboration Tools: Planner, Trello, Asana, Jira Assessment / Feedback Tools: Microsoft Forms, SurveyMonkey, quiz and evaluation platforms AI Tools: Microsoft Copilot, ChatGPT, Claude, Gemini Productivity & Collaboration Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Microsoft Teams, SharePoint, OneDrive Microsoft Copilot & AI-powered productivity tools Analytics & Business Intelligence Power BI – dashboard creation, DAX modeling, data visualization Excel Advanced – PowerQuery, pivot modeling, forecasting, scenario planning SQL basics (optional but preferred for deeper data extraction) Data modeling best practices and performance tuning Project & Program Management Microsoft Project / Planner Jira, Confluence, Asana, Trello (any major PM tool is acceptable) PMO templates: RAID logs, charters, dashboards, governance materials Agile/HYBRID toolsets (Scrum boards, sprint planning, retrospectives) Work Environment Fast-paced, transformation-centric operations environment Cross-functional work setting involving Operations, Product, Technology, Finance, HR, and Process Excellence teams Hybrid collaboration (US-based leaders + PH operations) High exposure to executive leadership, strategy teams, and governance bodies Requires ability to manage multiple projects, deadlines, and workstreams simultaneously Strong culture of continuous improvement, innovation, and data-driven decision-making Utilizes AI tools across daily workflows for research, reporting, and optimization Qualifications Qualifications Education Bachelor’s or Master’s degree in Instructional Design, Education Technology, Digital Learning, or related field; or equivalent practical experience. Experience 3–5 years experience in instructional design, digital learning production, or technical training development. Experience designing training for Operations, BPO, shared services, SaaS, or technical environments highly preferred. Skills & Competencies Deep knowledge of instructional design models and adult learning principles. Strong ability to convert complex technical content into engaging, simplified, and learner-friendly experiences. Excellent English communication skills—written, verbal, and presentation. Ability to manage multiple design projects simultaneously and consistently meet timelines. Strong visual design and storyboarding capability (eLearning and video). Tools & Technical Skills Proficiency with eLearning authoring tools: Articulate 360 (Rise, Storyline) Adobe Captivate Experience with Learning Management Systems (LMS). Ability to create and edit multimedia (audio/video). Basic understanding of HTML, interactive design, and animation tools. Familiarity with design applications such as Adobe Creative Cloud (optional but preferred). Work Setup Willing to work a fixed night shift to support US-based Operations. Willing to work on-site for the first 3 months, then transition to a hybrid setup. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

TikTok PTE. LTD. in Singapore is seeking a backend engineer to help develop and deliver the large model RAG framework and implement features for Public Cloud products. The role focuses on building a robust knowledge base for large models, and maintaining the vector database backend for multi-modal data. You will also work on debugging, monitoring and billing scale initiatives. The position targets professionals with 3 years of backend experience, proficient in Golang, Python or Java, and with J…

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Malaysia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About FullscriptWe’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.This is your invitation.Bring your ideas, your grit, and your care for people.Join us and shape the future of care.The OpportunityThe Senior Technical Writer owns documentation for one or more product areas of the Fullscript platform, and partners on the content strategy behind how the Support Center as a whole is structured. It has grown alongside a platform that evolves quickly. Expect a mix of mature documentation to maintain and refine, and newer product surfaces where you decide what should exist at all.This role reports to the Manager, Support Documentation, and is a primary partner on content strategy. You are comfortable deciding how content is structured so people can find it, where the line falls between self-service and a conversation with a support agent, which numbers the work should move, and what to stop doing. The work stays hands-on. You will keep writing and editing documentation alongside the structural work.The Support Center is the source of truth for platform knowledge, whether the reader is a practitioner, a patient, or one of our own support agents. An error in it reaches every audience at once, and content has to hold up for someone scanning a page as much as for a system pulling a single answer out of it.What you'll doDocumentation ownershipOwn the content lifecycle for your product areas, from planning and drafting through maintenance and retirement, across every audience those areas touch. Document complex platform behavior, including integrations, identity and permissions, and net-new features with no existing content model to build on. Answer the question the reader arrived with, and where it genuinely helps, surface the adjacent capability they did not know existed. Use AI-assisted authoring to draft, summarize, and audit, then validate the output against the product before it publishes. Information architecture and content strategyPartner with the Manager, Support Documentation, to design and evolve the information architecture of the Support Center: taxonomy, content types, navigation, and the metadata schema underneath them. Identify when a new feature makes existing documentation inconsistent or redundant, and lead the consolidation rather than layering new content on top. Monitor documentation effectiveness through self-service resolution, search performance, feature adoption, and support contact volume on documented topics, and prioritize work based on what those show. Produce AI-ready content: topics that still make sense when a system pulls one out on its own, consistent semantic markup, and metadata complete enough to route a question to the right answer. Use insights on where AI-assisted support returns wrong answers to prioritize the content fixes that follow, and negotiate that work against everything else in the queue. Release scoping and cross-functional collaborationGather and validate technical information ahead of a release, partnering with Product Management, Product Marketing, Engineering, and whichever subject matter experts (SMEs) own the detail, and translate what you learn into documentation. Work with support managers and frontline agents to find where customers get stuck, and use what they see to decide what gets documented and at what depth. Flag for Product when a pattern points at the product rather than the content. Produce an impact assessment for each release: which existing content becomes inaccurate, which audiences are affected, and who owns each open question. Identify what readers will need that the product specification does not address, and pursue those questions to an answer rather than documenting around the gap. Scope and size the releases nobody else can take yet, flag what will not fit early enough for someone to make a call, and grow the team's scoping until writers handle their own domains unaided. Standards, quality, and governanceModel and enforce the style guide, editorial policy, and content quality standard, and keep them current as the platform changes. Maintain consistent terminology across the Support Center: a controlled vocabulary of approved terms, the variants to avoid, and definitions SMEs have signed off on. Improve content operations: templates and content types, SME review and approval workflows, and a review cadence driven by risk, usage, and feedback rather than by article age. Govern the entire Support Center, including content the team does not author: taxonomy and metadata consistency, deduplication, and a defined path from published to deprecated to archived with redirects in place. Peer review and mentorship Provide peer review and mentorship on craft, and be the editorial resource other writers come to. Bring other writers into release scoping and walk them through how you got to the impact assessment. What You Bring To The Table5+ years writing technical or support documentation for SaaS platforms or complex software environments. Direct experience changing the structure of a documentation set, knowledge base, or help center, not only working within one. Strong writing skills, with the ability to turn complex technical behavior into accurate, scannable documentation, and to write the same information at the right depth for a practitioner, a patient, or a support agent. Comfortable working from incomplete information. You can define the documentation plan for a release that is still taking shape instead of waiting for a finished brief. Experience with content modeling and single-sourcing, so a fact lives in one place rather than being maintained across a dozen articles. Proficiency in a modern content management system, including its structured fields and metadata rather than only its authoring view. Comfort with AI-assisted authoring, and an interest in why a well-written article can still produce a wrong answer. Bonus if you have Healthcare, clinical, or other regulated software documentation experienceExperience with knowledge management practices where support agents contribute and improve content as they resolve cases. Experience improving how content gets found, through on-site search relevance, query analysis, or external ranking. Documenting integrations across a partner ecosystem, where behavior differs from one integration to the next. Experience with a component content management system (CCMS) such as Paligo, Heretto, or IXIASOFT, or with structured authoring in DITA. Taxonomy or ontology work, including knowledge graphs and the entity relationships underneath them. Prior work grounding a knowledge base for retrieval-augmented generation (RAG) or an AI support assistant, including how you measured whether the answers came back right. Prompt design, or a working view of where AI-generated drafts reliably fall short. What We Can Offer YouRemote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role. Flexible PTO and competitive pay, because work-life balance matters RRSP/401k match and competitive compensation packages to invest in your future Premium benefits package with customizable coverage, paramedical services, and an HSA. Fullscript discounts to save on high-quality wellness products Continuous learning opportunities to grow your skills and careerCompensation RangeThe salary range for this role is between $75,000 and $90,000 (CAD). Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only. The range shown reflects base salary only. Additional incentives, perks, and benefits may be available as part of Fullscript’s total rewards package.Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.Why FullscriptGreat work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.What To Know Before You ApplyWe’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.Learn Morewww.fullscript.com@fullscriptHQ on instagram@fullscript on YouTubeFullScript on LinkedInWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Health and Human Services

Aufgaben Profil Wir bieten As a Content & Knowledge Base Manager, you will be part of our growing Bid & Proposal Management Center of Excellence, supporting Quantum Systems entities and teams globally. Quantum Systems is a multi-domain system house for unmanned technologies across air, land, sea and space. Together with a team of currently nine colleagues in . click apply for full job details

Job Description Job Description Location: In-Office Compensation: $100,000 - $120,000 CAD Base Salary $18,000 variable About Martell Group The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI. Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we're…

Knowledge Management AssociateLocation: Gurgaon, Haryana, IndiaExperience: 3–5 yearsAbout the CompanyAlvarez & Marsal (A&M) is a global professional services firm known for entrepreneurial, action-oriented professionals who take a hands-on approach to solving complex client problems. Its culture is guided by Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity. In 2023, A&M established a Global Capability Center in India to expand specialized talent, accelerate delivery, enable automation, and support global business units across the Americas, EMEA, and APAC. The Gurgaon-based center partners with consulting case teams on end-to-end delivery and thought leadership rather than operating as a traditional back-office function. It brings together consulting and industry professionals across sectors including Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services. The center is growing rapidly and already has more than 900 team members.About the RoleOwn the quality, usability, and adoption of knowledge management content and SharePoint Online solutions supporting A&M’s consulting business. You will work within the Global AI and Knowledge Innovation Organization alongside KM Business Partners to translate business needs into structured sites, pages, lists, workflows, and user-facing documentation. The role combines SharePoint Online creation, development, and administration with content governance, document tagging, document sanitization, testing, rollout, and hypercare support. You will coordinate with stakeholders across business units, maintain clear action tracking, and ensure knowledge products remain accurate, discoverable, and aligned with evolving processes and platform capabilities. This is a hands-on role for a polished communicator who can work independently, manage competing priorities, and improve the way practitioners access knowledge and AI-enabled tools. Candidates must bring relevant experience from an MBB firm, Big Four organization, or another professional services environment.Key ResponsibilitiesOwn SharePoint Online site, page, and list creation, development, administration, and maintenance, applying consistent information architecture, navigation, permissions, usability, and visual standards.Govern knowledge content through accurate document tagging, sanitization, organization, metadata maintenance, and quality checks that improve discoverability, reuse, compliance, and practitioner confidence.Coordinate user acceptance testing for new KM tools and platform features by preparing test plans, tracking defects, consolidating feedback, and driving issues toward resolution.Enable successful rollouts through clear user guides, process documentation, stakeholder communications, and responsive hypercare support that increases adoption and reduces operational friction.Support KM Business Partners with stakeholder meetings by managing schedules, preparing materials, recording decisions, tracking actions, and maintaining transparent follow-through across initiatives.Build trusted relationships with consulting business units, senior stakeholders, and KM colleagues, translating requirements into practical solutions while keeping delivery risks, dependencies, and priorities visible.Contribute beyond immediate responsibilities when needed, adapting quickly to shifting timelines and helping the wider KM team deliver consistent, high-quality outcomes.Essential Skills & TechnologiesAdvanced hands-on capability in SharePoint Online creation, development, and administration is mandatory, including site and page design, list maintenance, navigation, structure, and content management.Practical experience with document tagging, metadata, document sanitization, content organization, quality assurance, user acceptance testing, process documentation, and rollout or hypercare support is required.Strong Microsoft 365 capability and polished English communication are essential, with the ability to explain information clearly to technical and non-technical audiences and engage senior stakeholders.Professional services experience from an MBB firm, Big Four organization, or comparable professional services employer is mandatory for this role.Strong organization, attention to detail, judgment, problem-solving, prioritization, and follow-through are required to manage multiple knowledge initiatives independently.Salesforce exposure and additional languages such as Portuguese, Mandarin, Cantonese, Japanese, or Korean would be beneficial but are not required.Additional PlusExperience supporting AI-enabled knowledge tools, digital workplace platforms, or enterprise content initiatives would strengthen your ability to contribute to GAIKO’s innovation agenda.SharePoint information architecture, governance, permissions, workflow, or adoption-focused experience would help improve the consistency and scalability of KM solutions.Exposure to consulting case delivery, thought leadership, or cross-geography stakeholder environments would be useful when translating business needs into practical knowledge products.What You'll BringYou bring three to five years of experience in knowledge management, content management, digital workplace administration, or a related professional services environment, ideally from an MBB firm, Big Four organization, or comparable professional services organization. SharePoint Online is a non-negotiable capability: you should be able to create, develop, administer, and maintain sites, pages, and lists rather than only update existing content.You have practical experience with document tagging, document sanitization, content organization, metadata, and quality assurance, and you understand how disciplined governance improves searchability, reuse, and trust. You are comfortable facilitating UAT, consolidating feedback, documenting processes, supporting launches, and providing structured hypercare.Your communication is polished, concise, and confident across technical and non-technical audiences, including senior stakeholders. You organize work rigorously, close actions reliably, surface risks early, and remain adaptable when priorities or timelines shift.A bachelor’s degree in Business Administration, Management, Technology, Library Science, or a related field supports your ability to connect business requirements with practical platform solutions. You work independently while keeping collaborators informed and contributing positively beyond your immediate remit.Why Join UsJoin a growing global capability center where knowledge management directly supports consulting case delivery, thought leadership, AI enablement, and practitioner productivity across major markets.Work alongside KM Business Partners and global stakeholders on visible initiatives that combine SharePoint administration, content governance, adoption, and emerging knowledge technologies.Build a broader consulting-services career through formal training, on-the-job learning, performance development, and exposure to diverse industries, geographies, and business units.What We OfferA collaborative, entrepreneurial environment that values independent thinking, practical problem-solving, inclusive diversity, and measurable impact on clients and internal practitioners.Structured performance development, formal training, on-the-job learning, and opportunities to build technical and professional capabilities while progressing your career.Well-being benefits and personal support resources designed to help employees thrive professionally and personally within a high-growth global organization. Show more Show less Seniority level Associate Employment type Full-time Industries IT Services and IT Consulting and Business Consulting and Services

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Romania. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.About The RoleAs a Technical Writer at Camunda, you'll be embedded within product teams, taking full ownership of documentation for key areas of our platform. You'll work side-by-side with engineers, product managers, and designers to ensure our documentation is clear, accurate, and closely aligned with the product experience. This is a hands-on role where you'll become a subject matter expert, directly shaping the developer journey through high-impact content across the Camunda platform.Beyond Content, You'll Help Maintain And Configure The Infrastructure That Keeps Our Documentation Running Smoothly. We're Looking For Someone Who Can Unblock Themselves And The Team When Something Breaks. Day To Day, This Can MeanTroubleshooting and fixing failing GitHub Actions workflows, including reading CI logs, isolating the breaking change, and getting the build green again.Reviewing and merging contributions from engineers and the wider community, and keeping branches and versioned docs releases in good shape.Diagnosing broken links, redirects, MDX and rendering errors, and search indexing issues across current and versioned content.Handling Docusaurus, Node, and dependency upgrades, and resolving the breakages that come with them.Improving the tooling, automation, and linting that writers and contributors rely on, so our publishing process stays fast and predictableYou don't need to be a full-time developer, but you should be confident with Git and GitHub workflows, the command line, YAML and JavaScript-based config, Markdown/MDX, and reading an error trace far enough to know whether you can fix it or need to pull in an engineer.You'll join a collaborative, mission-driven team focused on helping developers become productive with Camunda technologies quickly and joyfully. Developers with technical writing experience are encouraged to apply.What You’ll Be DoingOwn and drive the documentation for one or more product areas, acting as the embedded technical writer within the corresponding product teams.Maintain and improve our documentation site's technical infrastructure, including build tooling, deployment pipelines, and Docusaurus platform configuration, to keep publishing fast, reliable, and scalable.Work closely with engineers, product managers, and designers to stay deeply informed about the product roadmap and ensure documentation is accurate, timely, and aligned with feature development.Become a subject matter expert in your assigned product areas, developing hands-on experience with Camunda products to create documentation that reflects real-world usage and developer needs.Lead documentation efforts from concept through to release, including planning, writing, reviewing, and maintaining content that empowers developers to succeed with Camunda technologies.Advocate for documentation as a critical part of the user experience, bringing the user’s perspective into product discussions and influencing design and implementation where appropriate.Continuously improve the structure, clarity, and completeness of the documentation based on analytics, user feedback, and your own insights.Collaborate with other writers and the broader Documentation team to share best practices, contribute to team goals, and evolve our documentation tooling and standards.What You Bring3+ years of technical writing experience and a strong portfolio of developer-focused content such as user guides, installation guides, API references, tutorials, and technical blog posts.Proven experience of maintaining, troubleshooting, configuring, and extending documentation site infrastructure and deployment pipelines, preferably using Docusaurus.Hands-on experience with Java, Kubernetes, Helm, Docker, and related technologies, and a proven ability to deeply understand, use, and test complex technical products (ideally with Camunda 8 or similar products).Experience with writing about on-premise software installation or other technical environments, as well as SaaS and software documentation.Proven ability to tailor content for diverse audiences and technical backgrounds, including software engineers, application developers, business analysts, and process owners.Experience with docs-as-code workflows and documentation frameworks such as Docusaurus, and using AI, Git, and Markdown in a developer-centric environment.Ability and/or willingness to use our product.Nice-to-havesSoftware engineering experience, or proficiency with one or more programming languages.Comfortable iterating on an existing technical writing style guide and advocating for its cross-functional use.This role is an existing vacancy#C1 #USEASTCompensationWhat We Have to Offer:We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:United States: $102,300.00 to $164,900.00United Kingdom: £64,200.00 to £105,600.00Singapore: S$127,000.00 to S$190,500.00Canada: C$108,600.00 to C$178,600.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).Benefits & PerksWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @camunda.com or @talent.camunda.com. We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information.Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes.For information about how your personal data is processed, please refer to Camunda’s Applicant Privacy Policy. We note that phone numbers and SMS opt-in data are not shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.By opting in to SMS use, please be aware that:Text message frequency may vary;Standard text message and data rates may apply; andBy opting in, you will be enrolled directly in ongoing recruiting text messages from Camunda.To opt-out, simply select 'No' when prompted during your application. You can also change your preferences at any time by contacting talent-operations@camunda.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Trainer / Technical WriterPosition SummaryWe are seeking an experienced Trainer / Technical Writer to develop high-quality technical documentation, training materials, and learning programs supporting a large-scale federal healthcare modernization initiative.This individual will work closely with technical teams, product owners, business analysts, subject matter experts (SMEs), and program stakeholders to translate complex systems, processes, and technical concepts into clear, user-friendly documentation and effective training.The ideal candidate combines strong technical writing, instructional design, training delivery, and stakeholder collaboration skills and is comfortable supporting enterprise technology implementations and organizational change.Key ResponsibilitiesTechnical Writing & Documentation Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes. Create user guides, system manuals, standard operating procedures (SOPs), quick-reference guides, FAQs, job aids, and knowledge-base content. Translate complex technical information into clear documentation appropriate for technical and non-technical audiences. Collaborate with SMEs, developers, engineers, business analysts, and stakeholders to gather and validate documentation requirements. Maintain documentation throughout application releases, enhancements, and process changes. Establish consistent documentation templates, terminology, formatting, and quality standards. Manage document revisions, version control, and review cycles. Review existing documentation and identify opportunities to improve usability, accuracy, and consistency. Training & Instructional Support Design and develop instructor-led, virtual, and self-paced training materials. Develop training presentations, facilitator guides, participant guides, exercises, job aids, and other learning resources. Deliver technical and application training to end users and stakeholder groups. Conduct training needs assessments and identify learning requirements for new systems or functionality. Collaborate with SMEs to develop accurate course content and learning objectives. Support train-the-trainer initiatives and knowledge transfer activities. Collect feedback and evaluate training effectiveness to identify opportunities for improvement. Support user adoption associated with system implementations, upgrades, and modernization initiatives. Required Qualifications Bachelor's degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related discipline, or equivalent relevant experience. 5+ years of experience in technical writing, instructional design, technical training, or a combination of these areas. Demonstrated experience creating technical and end-user documentation for software or enterprise technology. Experience developing training materials and delivering technical or application-based training. Ability to translate complex technical concepts into concise, understandable content. Experience collaborating with technical SMEs and business stakeholders. Strong writing, editing, proofreading, presentation, and facilitation skills. Experience developing content for both technical and non-technical audiences. Strong organizational skills and ability to manage multiple documentation and training deliverables. Familiarity with Agile software development or technology implementation environments. Proficiency with Microsoft Office applications and modern collaboration/documentation platforms. Ability to meet applicable federal background investigation requirements. Preferred Qualifications Experience supporting federal government, federal healthcare, health IT, or other large technology modernization programs. Experience developing training and documentation for enterprise software applications. Experience supporting system implementations, migrations, or modernization initiatives. Knowledge of accessibility considerations, including Section 508, for electronic documents and training content. Experience with learning management systems (LMS). Experience developing eLearning or computer-based training. Familiarity with tools such as Articulate 360, Adobe Captivate, Camtasia, SharePoint, or Confluence. Experience supporting Agile or SAFe delivery environments. **Disclaimer: This position is contingent upon ELYON’s receipt of contract award, Government acceptance of the proposed candidate, completion of required onboarding, and continued contract funding.**Benefits:Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Salary: $40 - $50 per hourOriginally posted on Himalayas