SaaS Product & Help Documentation Jobs

We are seeking a Technical Writer responsible for creating and updating the full range of technical documentation, including functional descriptions, system specifications, requirements documents, user guides, technical diagrams, interface control documents, and system security documents. Maintains the project document repository in SharePoint and ensures SDLC documentation is produced and kept current, producing up to 100 documents or document packages per year to meet contract requirements. *This position is contingent upon contract award.* Responsibilities: Write and edit technical documents and packages — reports, user manuals, standard operating procedures, system configuration guides, briefings, and security assessment reports. Develop outlines and drafts for review and approval by technical specialists and management, ensuring documents meet applicable requirements and regulations. Research and gather technical and background information from source materials, staff, and existing documentation. Coordinate and perform document formatting; revise and edit text and recommend changes to scope, format, and content for conformance to standards. Maintain the project document repository in SharePoint and ensure SDLC documentation is created and maintained continuously. Route deliverables through the formal approval workflow and incorporate stakeholder feedback; be available within ten business days of task assignment. Other duties as assigned. Qualifications: Years of Experience: Minimum 4 years of experience in a related field. Education Level: BS/BA (or equivalent). Clearance Requirements: Public Trust / High-Risk IT (minimum adjudicated NACI); U.S. citizenship required. Certification Requirements: Relevant industry certifications preferred; none required. Proficiency with Microsoft Office and SharePoint; experience with SDLC/eSDLC documentation, structured writing, and technical editing. Salary Range: $65,000 to $90,000 The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements. About Us Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement. Equal Opportunity & Compliance Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify. DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance recruiting@ddc-dine.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Executive Offices

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ASRC Federal Advanced Research LLC (AFAR) is seeking a Technical Writer, Level 1, to join our Airport Surveillance Radar Model 11 (ASR-11) team that supports the Federal Aviation Administration (FAA) in Oklahoma City, OK. This is a full-time on-site position at the Mike Monroney Aeronautical Center (MMAC).The ASR-11, also known as the Digital Airport Surveillance Radar (DASR), is a joint FAA/Department of Defense program that deploys advanced digital radar systems to terminal air traffic control sites. It detects aircraft position and weather conditions, replacing older analog systems to improve reliability, reducing maintenance costs, and provides enhanced six-level weather data.Citizenship RequirementAll candidates must have the following to pass the Federal Background Investigation and obtain the FAA Public Trust security clearance.Be a US Citizen.Have resided in the US for three (3) consecutive years.RealID Driver’s License/ID or current US Passport.Relocation RequirementCandidate must reside or be willing to relocate within a commutable distance to Oklahoma City, OK.Education & Experience RequirementAll non-US Degrees must have a US Equivalency Certificate provided by the candidate. Bachelors degree highly desired, ORAssociates degree, ORA minimum of 2 years of experience in this specific technical area that is pertinent to the support of the National Airspace System (NAS).This experience must have demonstrated the ability to acquire and present technical information through independent reading, interviews with subject matter experts, observation of tests and experiments, interpretation of blueprints or diagrams, or other appropriate methods. Such experience may have been acquired as a writer or editor of technical reports, articles, manuals, or specifications.Direct experience performing technical writing or editing is desired.Two (2) years of experience is required.NAS experience is preferred.Required Skills Strong proficiency in:English language and grammar.Describing information in simple, clear language.Analytical/organizational skills and attention to detail.Technical documentation development and maintenance. This includes the ability to organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.Proficiency in Microsoft Office applications (Word, Excel, Visio, Power Point) and Adobe Acrobat. Ability to:Work independently, as well as a team, in a fast-paced environment. Navigate complex workflows; research and problem solve; willingness to learn/try new things.Communicate effectively through verbal and written communication with computer scientists, engineers, project personnel and technical leads, as well as varying levels of management and customers.Essential Daily Job DutiesDevelop, write, and edit technical materials including manuals, directives, specifications, and user guides.Prepare documentation for the installation, operation, and maintenance of machinery and equipment.Analyze engineering information and present it in clear, structured formats tailored to the intended audience.Ensure all updates are electronically configuration‑managed and delivered through approved publication channels.Collect, research, and document engineering data to support technical content development.Create or modify diagrams and visuals, ensuring compliance with DOT Section 508 accessibility requirements.Identify and analyze complex technical issues, recommending solutions and improving documentation processes.Track, analyze, and maintain documentation quality using advanced tools, templates, and automated techniquesWork EnvironmentFull-time position with a standard work schedule.Cubicle environment.We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.EEO StatementASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Global Knowledge Base Content Specialist I The Global Knowledge Base Content Specialist I will be responsible for supporting the creation and maintenance of program-specific information within the knowledge base software. This role will assist in creating either Agent facing or Customer facing content under the guidance of the Global Knowledge Base Content Specialist and reporting to a Global KB Supervisor. The Global Knowledge Base Content Specialist I will work with the Global Knowledge Base …

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.What Truly Sets Us Apart Is How We Work.We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.The role Our Global Business Services (GBS) is the union of innovation, operational excellence, and digitaltransformation. We strive to elevate user experiences through standardized, cutting-edge automated solutions that promote efficiency, agility, and informed decision-making across various functions and markets.Effective knowledge management is critical for organisations seeking to maintain a competitive edge and foster continuous improvement. By systematically capturing, organising, sharing, and utilising knowledge assets, companies can drive innovation, enhance collaboration, and reduce redundant efforts. The Knowledge Management (KM) Analyst plays a pivotal role in this process. This professional is responsible for designing and implementing strategies to ensure vital information is accessible, accurate, and secure. By analysing knowledge flows, facilitating best practice sharing, and supporting digital platforms, the KM Analyst helps maximise organisational learning and operational efficiency.What You'll Be Responsible ForIdentifying critical information, best practices, and "lessons learned" from projects and subject matter experts.Developing templates and guidelines to ensure information is consistent, readable, and professional.Periodically reviewing the knowledge base to archive outdated information and update existing articles.Structuring knowledge system categories to be logical for end users.Utilising appropriate keywords and tags within content to optimise search engine retrieval and ensure alignment with user queries.Optimizing the user interface of internal portals (like SharePoint, LMS, etc.) for maximum findability.Monitoring metrics such as page views, search queries with "zero results," and user engagement levels.Measuring how the knowledge base affects KPIs, such as reduced support tickets or faster onboarding times for new hires.Serving as the functional administrator for Knowledge Management Systems (KMS).Ensuring the knowledge base connects effectively with other enterprise tools like Microsoft Teams.Working with IT to resolve technical bugs or permission issues within the platforms.Encouraging employees to document their processes rather than keeping "tribal knowledge" in their heads. Page 1 of 2Leading workshops or creating "how-to" videos to teach staff how to contribute to and navigate the knowledge ecosystem.Gathering user feedback to continuously improve the system’s utility and ease of use.We're Looking For Someone WhoRather than an exhaustive check list, focus on what really matters.Minimum 8 years of professional experience, with a minimum of 4 years of experience in managing end2end transitionsBrings strong skills in :Comprehensive understanding of E2E processes in Global Business ServicesHaving 5+ years of overall experience with a minimum of 3 years of relevant experienceAnalytical thinking, solution-oriented, clear, and structured way of working Fluent in English (written and spoken)Thinks end-to-end and takes ownerships for resultsIs comfortable working in a fast-moving, evolving organizationValues collaboration, clarity and low-ego ways of workingWhat You'll GetAlongside meaningful work and strong development, we offer a reward package that typically includesMarket-competitive pay and performance related rewardsFlexible ways of workingSupport for health, wellbeing and life outside of workTime off to rest and rechargeOngoing learning and development opportunitiesSpecific benefits vary by location#TMICCWhy join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. Roles with real accountability and visible impact Free to move fast, experiment and challenge how things are done Continuous learning and development as the business grows Reward linked to performance and contribution.Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.Additional InformationThe Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Food and Beverage Services

Job TitleSenior Technical WriterAbout Skyhigh SecuritySkyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.Role OverviewIn this position you’ll leverage your tech writing skills and expand your experience in project management and reporting. Given our international workforce, be prepared to enjoy the broad spectrum of colleagues, and be open to learning more about those who have differing opinions. Additional opportunities for growth can include editing, systems admin tasks, UI text copy writing/editing, and technical training to write deeply complex content.About The RoleDevelop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment.Attention to detail must drive you, making sure that content is clear and accurate, while conveying the proper voice while adhering to our internal style guide.Part of this role is constantly advocating for our customers, finding the seams in customer experience before our users do.An ideal candidate is a highly organized person who is experienced in running documentation projects and who enjoys cross-functional work.About You4 - 8 years experience in technical writing, ideally with time in SaaS products.Demonstrated ability to write well-crafted, easy-to-consume documentation.Experience writing release notes or similar documentationUI copy editing experience (or a desire to expand your skills in this area)Experience building reports in JIRA or similar project-management toolsKnack for identifying the key objectives of task-oriented contentExcellent communication skills and writing capabilitiesExceptional attention to detailAbility to work collaborativelyFollow an established style guide and work with editors to create the best possible documentation.Company Benefits And PerksWe believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Our Commitment To YouAt Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

About The JobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Data and Information Governance (DIG) team within the Office of the Data Protection Office is an independent office within HMRC, and has a role set out in policies to ensure HMRC processes its data in accordance with data protection law and regulations. It advocates for data subjects' rights, and is a conduit to the regulator, the Information Commissioner. The Software Development team is there to design, build and implement innovative IT solutions, to support DIG and related partners in the business. Not quite a standard IT team, it is embedded within the DIG team and requires the developers balance their technical skills with knowledge of the policy areas the teams are working on.Job DescriptionAbout the RoleWe are looking for a motivated and detail focused Information Architect (IA) to join the team. This role sits within the Government Knowledge & Information Management (GKIM) profession and plays a critical part in ensuring HMRC information is well structured, findable, secure and compliant with legislation and departmental policy. Alongside core information architecture responsibilities, the successful candidate will also use Power Platform low code tools (Power Apps, Power BI, OneTrust and Dataverse) to prototype and demonstrate Information Architecture requirements. This is not a coding or software engineering role.Service Support & Supplier LiaisonThe Information Architect will provide first line functional support to end users on issues related to information structure, metadata, templates, classification rules, and completion of Information Asset Registers (IAR), Record Of Processing Activity (ROPA) and Data Protection Impact Assessment (DPIA) records. The postholder will triage reported system issues to determine whether they relate to information design or system behaviour, resolving those within GKIM remit and escalating technical faults to the external supplier where required. The Information Architect will act as the business owner contact point, logging issues, providing clear information governance context, and monitoring supplier response and resolution times. While the Information Architect will ensure that system fixes remain compliant with information governance and GKIM policy, all technical errors, defects, and system engineering changes will be resolved by the supplier, not the Information Architect. This maintains appropriate professional boundaries between GKIM (information design and governance) and technical delivery roles.Person specificationKey ResponsibilitiesInformation Architecture & StandardsDevelop and maintain metadata models, taxonomies, controlled vocabularies and classification schemes aligned to GKIM standards.Produce Information Handling Models (IHMs), information flows and information lifecycle requirements.Shape structured information environments such as file plans, folder structures, catalogues and knowledge bases.Governance, Assurance & ComplianceEnsure information structures meet policy, legal, security and retention requirements.Contribute to information related assurance activities and reviews.Provide clear guidance, documentation and interpretation to digital delivery teams and stakeholders.Power Platform Low Code Configuration (Explicit Requirement)Build and configure Power Apps (Canvas or Model Driven) and Power BI to prototype metadata structures, classification rules and information processes.Configure Dataverse tables, fields, relationships, business rules, forms and views aligned to artefacts.Use Power Fx for basic logic and validation (no coding required).Produce low code prototypes and proofs of concept that demonstrate IA standards and support user understanding.Identify where requirements move beyond low code capability and transition them to Government Digital and Data (GDAD) engineers appropriately.Collaboration with Technical TeamsWork alongside developers, architects and delivery teams to ensure KIM best practice is embedded in technical solutions.Translate artefacts into clear, actionable requirements for engineering teams.Maintain clear boundaries: the Information Architect own the information design; GDAD owns technical build.Information Quality, Findability & UsabilityReview and improve existing information structures for consistency, clarity and usability.Help teams implement metadata and classification effectively to support search and retrieval.Stakeholder EngagementEngage users and business teams to understand information needs and structure requirements.Communicate concepts and decisions in accessible, non-technical language.Promote good information management behaviours across HMRC. What We OfferA supportive GKIM professional community.Opportunities to influence information standards.Flexible working arrangements.Essential CriteriaExperience or strong understanding of metadata, taxonomies, classification and information lifecycle.Ability to configure and use low code tools such as Power Apps, Power Query, Power BI, OneTrust and Dataverse.Ability to ensure low code solutions meet accessibility standards.Strong analytical and problem-solving skills.Ability to communicate clearly with both technical and non-technical audiences.Desirable CriteriaExperience with Power Fx.Experience working with digital delivery teams.Office ClosuresIf your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window) These Sites AreTelford Plaza, Telford - moving to Parkside Court, TelfordTrinity Bridge House, Salford - moving to an alternative office in Manchester/ SalfordYou will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.BehavioursWe'll assess you against these behaviours during the selection process:Managing a Quality ServiceCommunicating and InfluencingDeveloping Self and OthersTechnical skillsWe'll assess you against these technical skills during the selection process:You will be asked a technical based question.BenefitsAlongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How To ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role, including how you meet the Essential Criteria as outlined in the advert.A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification outlined in the advert.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage.SiftIn the event of a large number of applications being received, an initial sift may be held on your CV.At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Managing a Quality Service, Communicating and Influencing and Developing Self and Others.You will also be asked a Technical Question in relation to IH03 - Design in Information Architecture. Please see Page 27 of the GKIM skills framework.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application . Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store.If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .Reserve ListA reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit ListAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should:Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.Additional Security InformationPlease note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality RequirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact Name : Information Architect Recruitment Email : informationarchitectrecruitment@hmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk Further informationAppointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. Show more Show less Seniority level Entry level Employment type Contract Job function Information Technology Industries Government Administration

Job DescriptionKnowledge ManagerDerbyFull timeWhy join Rolls-Royce?At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.Position SummaryWe have an exciting opportunity for a Knowledge Manager to join our team in Derby. Within this role you will own, develop, and continuously evolve the enterprise IT Knowledge Strategy, enabling high-quality, reusable knowledge that drives first-time fix, shift-left, and self-service outcomes. The role ensures knowledge is treated as a strategic asset, embedded across the service value chain, and leveraged through ServiceNow and AI-enabled tooling to improve user experience, operational efficiency, and cost optimisation.What You Will Be DoingKnowledge Strategy & Governance: Define, own, and evolve a Global IT Knowledge Management Strategy aligned to ITIL 4, KCS, and organisational digital strategy, establish knowledge as a core capability within the Service Value System, embedding it across Incident, Problem and Request practices. Define and enforce knowledge governance, standards, policies, and controls ensuring consistency, quality, and compliance.Knowledge Lifecycle Management: Own the end-to-end knowledge lifecycle (create, review, publish, consume, improve, retire). Drive Knowledge-Centred Service (KCS) adoption, ensuring knowledge is created and improved as part of daily workflows. Ensure knowledge is audience-focused, optimised for End users (self-service), Service Desk (L1) and Resolver groups (L2/L3)ServiceNow & Tooling Enablement: Own and optimise Knowledge Management capabilities within ServiceNow, including:Knowledge base architecture and taxonomyIntegration with Incident, Request, Virtual Agent, and Employee CentreSearch optimisation and analyticsDrive adoption of automation and AI capabilities, including:AI-powered knowledge suggestions and case deflectionChatbots / Virtual Agents for self-serviceAuto-generation and summarisation of knowledge content (AI)Intelligent search and recommendation enginesPartner with platform teams to ensure tooling supports shift-left and self-healing capabilities.Shift-Left, Self-Service & First-Time FixLead initiatives to reduce dependency on higher support tiers through:Improved L1 knowledge capabilityHigh-quality, reusable knowledge articlesExpansion of self-service capabilitiesDefine and track KPIs such as:First Contact Resolution (FCR)Self-service adoption and deflection ratesKnowledge reuse and effectivenessEmbed knowledge into operational processes to ensure “knowledge before escalation” principles.Operational Management & Continuous Improvement: Ensure effective day-to-day operation of the Knowledge Management function. Define and manage SLAs/OLAs for knowledge creation, review, and publishing. Lead continual improvement initiatives, leveraging analytics, user feedback, and AI insights.Stakeholder & Supplier Management: Act as a thought leader and advocate for Knowledge Management across IT and the wider business. Ensure third-party suppliers adhere to knowledge standards and contribute effectively to the knowledge ecosystem. Drive behavioural and Cultural change and adoption through communication, training, and engagement strategies.People & Capability Development: Build and develop Knowledge Management capability and expertise across IT. Coach teams in KCS practices, content quality standards, and knowledge reuse behaviours. Define roles such as Knowledge Authors, Reviewers, and Publishers, ensuring clarity of accountability.Position QualificationsITIL 4 Foundation (minimum), with higher-level certification desirableKCS certification (preferred)Relevant degree or equivalent professional experience (SFIA aligned)Preferred RequirementsStrong experience in IT Service Management (ITIL 4) with a practical understanding of Service Value System and practices.Proven track record in implementing Knowledge Management strategies in complex, global organisations.Hands-on experience with ServiceNow Knowledge Management and related modules.Experience leveraging AI and automation tools to enhance service delivery and knowledge consumption.Strong understanding of KCS (Knowledge-Centred Service) frameworks and adoption approaches.Demonstrable success in delivering shift-left, self-service, and operational efficiency improvements.Excellent stakeholder management, influencing, and communication skills across all organisational levels.Regional BenefitsGenerous Annual LeaveRetirement Savings through the Rolls-Royce Retirement Savings TrustGroup Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-RoyceGroup Income Protection provides an income in the event that you are unable to work due to illness or injuryYour Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: MatchedDigital GP provides a convenient way for you to access GP consultationsOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.Closing Date:24.08.2026As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.Job CategoryInformation TechnologyPosting Date10 Aug 2026; 00:08Posting End Date24 Aug 2026 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Industrial Machinery Manufacturing

ApplyDescriptionWho We AreScale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.About The RoleScale Computing is looking for a Training Specialist to join our partner enablement team. This role sits at the center of two critical functions: building and publishing partner-facing e-learning courses, and triaging inbound partner learning support cases. You will take course designs, scripts, and content frameworks provided by the Sr. Manager and SMEs and produce polished learning experiences in Articulate Rise 360, publish them to our Docebo LMS, and keep the production pipeline organized in Monday.com. You will also serve as the first point of contact for partner LMS support issues and new training requests.You won’t own training strategy, high-level curriculum design, or content decisions, as those will begin with the Sr. Manager and will be a collaborative endeavor as we move from planning to production. What you own is execution quality, research and cross-functional collaboration, production speed, triage responsiveness, and the consistency of the learner experience across everything we publish.What You’ll DoCase Triage & Request IntakeInbound Work Arrives Through Two Automated Salesforce Case Types Training Request cases are submitted when a stakeholder or partner needs new training content. Upon receipt, review the request, log it on the Monday.com production board, and keep the requestor informed as it moves through prioritization and production. LMS Support Request cases are submitted when a partner is experiencing an issue—course access, enrollment errors, completion tracking problems, or login issues. Serve as the first responder: diagnose, resolve when possible, and escalate to the Sr. Manager with full context when the issue requires deeper intervention. Maintain accurate case records, status updates, and resolution notes in Salesforce throughout the lifecycle of each caseCourse Production(Sr. Manager and Leadership have determined training(s) need to be created or updated…) Collaborate with Subject Matter Experts (SMEs) to gather technical content, training materials, and reference documentation needed to teach the core learning outcome for each course; organize and maintain that material in Google Drive as a structured source library for production Partner with the Sr. Manager using Claude (AI) to conduct course research, compile and synthesize source content, and produce initial course design drafts, translating raw inputs into structured outlines and learning frameworks ready for authoring. (Leverage the Training Creation Claude Skill) Build and update courses in Articulate Rise 360 from design documents, scripts, storyboards, and source materials provided by the SMEs or Sr. Manager. Submit draft courses to Articulate Review 360 for Sr. Manager/SME review; incorporate feedback and manage version tracking through the approval process. Build Courses in the LMS to house the Rise 360 authored SCORM files Export approved courses from Rise 360 as SCORM 1.2 or xAPI packages for LMS upload. Maintain consistent formatting, brand standards, and style guidelines across all courses Create and edit supporting visual assets using Canva (graphics, illustrations, icons) Edit, shorten, splice, pull out, and integrate video content using iMovie or equivalent toolsLMS & Publishing Draft LMS courses in Docebo, upload SCORM/xAPI packages, configure metadata, catalog placement, and enrollment settings using the approved template and current branding guidelines for fonts, headers, thumbnails, certifications, and badges. Test course functionality end-to-end in the LMS before go-live; validate and correct issues Maintain course organization, versioning, and landing pages in Docebo Support course marketing to the partner user group at go-live as directedProduction Management Own the Monday.com production board as the source of truth for all active and pending course work Keep project cards current with accurate stage, owner, and deadline information Flag blockers or timeline risks to the Training Specialist proactivelyOngoing Maintenance and Reporting Apply content updates and refreshes to existing courses as directed Audit published courses periodically for broken links, outdated assets, or formatting inconsistencies Draft and release change documentation when published courses are updated Leverage the LMS data export reporting function and upload to Claude to generate training reports leveraging the Training Report Claude Script.RequirementsWhat You BringSkills And Experience Bilingual fluency in English is crucial Working hours to align with business hours of Scale Computing teams (ET, MT, PT) Ticketing or case queue environment (Salesforce or similar) Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail) Working knowledge of Canva or other basic graphic asset creation Comfort with basic video editing (iMovie or equivalent) Close attention to detail; you notice when fonts, spacing, or styles are off Organized, self-directed work style, comfortable checking in/asking questions, with strong follow-through on triage and revision cycles Clear written communication skills for async partner-facing and internal communication Experience using AI tools (Claude, Gemini, ChatGPT, or similar) for research and content productionNice to Have Experience with Articulate Rise/Storyline Experience with Docebo or any other LMS Familiarity with Salesforce reporting and case management Background in partner/channel training, B2B technology, or SaaS environments Experience supporting external learners or customers in a helpdesk or enablement contextBenefits Group medical insurance Casual dress code Hybrid work schedule Paid company holidays Cab facilities Fully stocked snacks at office Vibrant and inclusive workplace atmosphere Flexible work environment with growth opportunitiesScale Computing is an equal opportunity employer. Final candidates will be subject to a pre-employment background check Show more Show less Seniority level Entry level Employment type Full-time Job function Human Resources Industries IT Services and IT Consulting

Organization OverviewCompany DescriptionQAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.Note: The role is open for candidates based only in Mumbai/Pune and who are open to work from office 3 days a week.Job DescriptionThe Senior Instructional Designer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers.The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment.With a global scope, the Senior Instructional Designer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. Training Delivery:Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats.Tailor delivery approaches based on audience experience and learning style. Content Development:Design and develop self-paced, digital learning content using modern instructional design principles.Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. LMS Administration:Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports.Ensure seamless user experience and data accuracy within the LMS. Stakeholder Collaboration:Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions.Act as the liaison between subject matter experts and the support team for effective training content. Training Governance & Communication:Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes.Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. Industry Awareness & Agility:Stay current with trends and developments in the tech and learning industries.Embrace new learning technologies and methodologies, including AI-driven tools. Project Management (Preferred):Lead or participate in training-related projects and initiatives.If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. Shift Flexibility and flexibility:Support a global audience by delivering training during EMEA and AMS-friendly hours as needed.Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support.Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support.QualificationsEducation:A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered.Ideal Candidate5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions.Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications preferred.5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment.Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.).Excellent verbal and written communication skills.Strong organizational skills and attention to detail.Ability to collaborate across functions and levels.Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus.Project management experience or certification (e.g., PMP, Agile) is an advantage.Preferred TraitsSelf-motivated and proactiveAdaptable and open to feedbackPassionate about continuous learningCulturally aware and inclusive in a global work environmentStrong soft skills, business communication skills, and the ability to coach and develop these skills in others.Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions)Soft SkillsStrong analytical and problem-solving abilities.Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders.Customer-focused mindset with a commitment to delivering high-quality service.Additional InformationWe offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.Opportunity to join a growing business, launching into its next phase of expansion and transformationThe collaborative culture of smart and hard-working people who support one another to get the job doneOur employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.Opportunity to join a growing business, launching into its next phase of expansion and transformation.Collaborative culture of smart and hard-working people who support one another to get the job done.An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.Compensation packages based on experience and desired skill setAbout QADQAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development

ABOUT GOCOMETGoComet is a Series B logistics technology company that helps global enterprises like Unilever, Honda, Tata, and Schneider optimize freight spend, automate procurement, and build resilient supply chains.We're pivoting hard into named-enterprise accounts with a 4.2x growth engine. Our product depth across procurement, planning, execution, and audit gives us a quantifiable ROI story competitors can't match.THE ROLEYou are the interpretation layer that turns customer conversations, product knowledge, and competitive white space into information-gain content that AI cannot replicate.You design high-signal briefs, oversee AI-generated drafts for structural compliance, and ensure every published piece earns the right to be cited by answer engines and LLMs.KEY RESPONSIBILITIES1. Insight ExtractionMine Gong call transcripts, win/loss interviews, product team briefings, and customer conversations to surface specific, defensible insights.Translate raw intelligence into the core of every content piece.2. Brief ConstructionFor each assigned piece, choose the information-gain type:Proprietary dataOriginal frameworkSynthesized expertiseContrarian takeDepth/specificityToolingBuild a structured brief including:Target queriesSERP/intent analysisStructural rulesVoice directionThe insight that makes the piece different3. AI Drafting OversightUse the publishing AI skill to produce structurally optimized drafts, including:Atomic answersSchemaInternal linkingExtractable answersPerform heavy voice editing, fact-checking, and cross-reference injection.Ensure every piece cites at least one relevant original research asset.4. Corpus MaintenanceContinuously review the existing content library for:Content decayConsolidation opportunitiesFreshness updatesCollaborate with the Director on refresh-versus-kill decisions.5. Cross-Branch IntegrationProactively pull from the Lead – Original Research output to seed proprietary data citations across the article corpus.WHAT SUCCESS LOOKS LIKE✓ Every published piece passes the information-gain test and demonstrably adds something new.✓ Content library is structurally readable by both crawlers and language models.✓ Regular citation in AI Overviews and LLM responses.WHO YOU ARE5+ years in B2B content strategy, editorial, or content marketing for a technical or SaaS audience.Proven ability to extract non-obvious insights from SMEs, sales teams, and customers.Experience with AI-assisted content workflows beyond "prompt and paste" — including reusable brief structures, grading AI output, and editing for voice.Deep familiarity with:On-page SEOStructured dataLLM-extractable content elementsStrong editorial judgement and the discipline to say no to content that fails the information-gain bar.Logistics/supply chain experience is a strong plus but not required.WHY JOIN GOCOMET■ Work at the cutting edge of AI-assisted content strategy at a high-growth B2B SaaS company.■ Your work directly feeds the company's pipeline — not just traffic metrics.■ Partner with an Original Research function and a real proprietary data asset to build content no competitor can replicate. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting Industries Transportation, Logistics, Supply Chain and Storage

Careers/MarketingSenior Technical Content StrategistContentRemote UAERemotePart-time7+ yearsTranslate our highly complex architectural and engineering feats into compelling whitepapers, technical blogs, and thought leadership articles aimed at CTOs and enterprise architects.Apply Now+6468 ApplicantsThe roleTranslate our highly complex architectural and engineering feats into compelling whitepapers, technical blogs, and thought leadership articles aimed at CTOs and enterprise architects.What you'll do—Interview lead engineers to extract deep technical insights.—Write authoritative thought leadership content on cloud architecture, AI, and Web3.—Develop the editorial calendar for our engineering blog.—Ensure technical absolute accuracy while maintaining an engaging narrative.What we're looking for—Former software engineer or 7+ years writing strictly technical content.—Deep understanding of modern cloud infrastructure and programming paradigms.—Ability to write at a level that commands respect from senior engineers.—Exceptional English writing and editing skills.What we offer—Flexible, output-based hours—Premium rates for specialized writingAt a glanceDepartment MarketingTeam ContentLocation Remote UAEWork mode RemoteType Part-timeExperience 7+ yearsStatus Live / OpenPosted 03 Aug 2026Stack & toolsMarkdownGitHubNotionApply NowApplySubmit your applicationWe read every application. Please share your most relevant work, code or writing. A human will review this.Full name *Email *Phone *Country of residence *City *Years of experience *LinkedIn profile *Portfolio / Website (Optional)Why are you a fit? *CV / Resume *Click or drag file to upload (PDF, DOCX)All fields required unless marked optional.More in MarketingHead of Digital MarketingGrowth Remote UAE RemoteView →Email Marketing & Automation ManagerLifecycle Remote UAE RemoteView →Senior Copywriter (Tech & SaaS)Content Remote UK RemoteView → Show more Show less Seniority level Mid-Senior level Employment type Part-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Job DescriptionSigmatech is seeking a highly qualified Knowledge Manager to support the 3rd Test and Evaluation Squadron (3 TES) at Schriever SFB, CO, a critical unit under Space Training and Readiness Command (STARCOM).This position is responsible for managing and administering the processes, tools, and secure systems that enable 3 TES to identify, document, and access its vital intellectual capital, operational test data, and information content.This role directly supports USSF mission readiness by ensuring that space systems operational test knowledge, tactics, techniques, and procedures (TTPs), and critical lessons learned are securely captured, structured, and made accessible to squadron personnel. The selected candidate will ensure complete alignment with United States Space Force (USSF) Knowledge Management Instructions (SPFIs) and strict cybersecurity/information assurance requirements.Primary ResponsibilitiesStrategic Frameworks: Develop, implement, and maintain a structured knowledge management framework for the squadron, incorporating governance, ownership, review, and adoption processes.TTP & Lessons Learned Capture: Capture, document, and organize critical space systems operational test knowledge, Tactics, Techniques, and Procedures (TTPs), Standard Operating Procedures (SOPs), and test lessons learned to streamline processes and optimize squadron decision-making.Compliance & Records Management: Ensure strict compliance with USSF, Space Training and Readiness Command (STARCOM), and Department of War (DoW) records management policies, cybersecurity, and information assurance directives.Secure Portal Administration: Manage and optimize secure knowledge base platforms and collaboration sites (e.g., SharePoint Online, Intellink, and wiki-based tools), ensuring they are structured, searchable, and compliant across multiple classification domains (NIPR, SIPR, JWICS).Cross-Functional Collaboration: Partner with squadron leadership, test directors, engineers, and support personnel to identify operational knowledge gaps and deploy scalable technical solutions.Training & Onboarding: Train, guide, and support squadron personnel on the utilization of knowledge management systems and information lifecycle best practices.Metrics & Analytics: Establish and monitor adoption metrics, user behavior, and database health to drive continuous improvement of the squadron's knowledge sharing tools.Required ExperienceEducation & Experience: Bachelor's degree in Information Management, Knowledge Management, Computer Science, or a related technical field with 8+ years of progressive experience supporting military operations, defense engineering, or government space programs. (Additional direct military experience or relevant certifications may substitute for a degree).Security Clearance: US Citizenship is required. Candidates must currently possess an active Top Secret clearance with SCI eligibility (TS/SCI).Cybersecurity Compliance (DoD 8140/8570)Must possess an active CompTIA Security+ CE certification (or equivalent DoD 8570 IAT Level II / IAM Level I baseline certification) to obtain administrative-level privileges on squadron systems and networks.Defense Environment Experience: Proven track record managing enterprise collaboration platforms, document repositories, and technical libraries within a complex military test, evaluation, or space operations environment.Deep expertise with collaboration tools (e.g., SharePoint/SharePoint Online, Confluence, Jira).Familiarity with DoD365-Sec or USSF Cloud Hybrid Enterprise Services (CHPS) environments.Strong understanding of metadata tagging, taxonomy creation, and access-control methodologies.Cybersecurity & Compliance: Demonstrated knowledge of DoD Cyber Workforce Framework (DCWF) requirements, and a solid understanding of Risk Management Framework (RMF) security controls for information dissemination.Analytical Skills: Ability to analyze structured and unstructured data, search trends, and platform metrics to continuously optimize information accessibility.Communication: Outstanding verbal and written communication skills, with a proven ability to translate complex technical concepts into user-friendly guides, SOPs, and training modules for squadron personnel.Operational Agility: Ability to thrive in a high-tempo, mission-critical space test and evaluation environment; willingness to travel as required to support squadron mission partners.In compliance with Colorado's Equal Pay for Equal Work Act the salary for this position is $110,000 - $130,000; however, Sigmatech considers several factors when extending an offer, including but not limited to, experience, education/training, key skills, location and often contractual requirements.Sigmatech is an EEO employer, including veterans and individuals with disabilities.Keyword: Information strategy, organizational knowledge, innovation, intellectual capital Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Defense and Space Manufacturing

The Manager, Technical Publications leads the development, and delivery of technical documentation supporting Generac's residential, commercial, and industrial power-generation products across global markets. This role owns the end-to-end documentation lifecycle, from authoring and illustration through translation, publishing, and post-release maintenance, for operator manuals, installation guides, service literature, illustrated parts catalogs (IPCs), service bulletins, and digital content. The manager directs an in-house team of technical writers, illustrators, and content specialists who author and illustrate within PTC Windchill and Arbortext; coordinates the external translation/localization vendor that delivers multi-language versions; and partners with Engineering, Product Management, Service, Compliance, and Legal to ensure documentation is accurate, safe, compliant with global regulatory standards, and optimized for dealer, installer, and end-user audiencesMajor ResponsibilitiesLeads, mentors, and develops a team of technical writers, editors, and content specialistsSets priorities, manages workloads, and ensures timely delivery of documentation projectsEstablishes best practices, standards, and processes for content creation and governanceDefines and executes the technical publications strategy aligned with business goalsDevelops and maintains documentation standards, style guides, and templatesEnsures consistency, accuracy, and clarity across all technical contentDrives adoption of structured authoring, content reuse, and modular documentation practicesOversees creation of product manuals, service documentation, user guides, release notes, and knowledge base articlesCollaborates with engineering, product management, service, and support teams to gather and validate contentCoordinates the end-to-end translation and localization program with the external language services vendor, covering operator, installation, and service literature across all markets where Generac products are soldUtilizes and optimizes platforms such as PTC Windchill (PLM) and Arbortext (structured authoring and publishing)Evaluates and implements new tools and technologies (e.g., AI-assisted authoring, content automation)Manages documentation workflows and controls while ensuring adherence to regulatory, legal, and industry standardsOversees quality assurance and documentation effectiveness by implementing audits, feedback loops, and data-driven performance monitoringMinimum Job RequirementsEducationBachelor's degree in Technical Communication, Mechanical/Electrical Engineering, or related technical field (equivalent demonstrable experience documenting mechanical/electrical systems considered)Work Experience7 years of progressive experience in technical documentation for engineered products, with 5+ years in a regulated or safety-critical industry (power generation, automotive, heavy equipment, industrial machinery, aerospace, or similar)5 years of direct people-management experience leading writers, illustrators, or content teamsDemonstrated ownership of the full documentation lifecycle: authoring, illustration, review, translation, publishing, and revision controlHands-on experience with structured authoring in XML (DITA and/or S1000D) and a component content management system (CCMS)Proven track record managing cross-functional delivery with Engineering, Product Management, and Service organizationsDemonstrated experience coordinating external translation/localization vendors, including SOW management, SLA enforcement, and translation memory governanceBudget and vendor management experience, including translation/localization vendorsKnowledge / Skills / AbilitiesFamiliarity with ISO/IEC 82079-1 (preparation of instructions for use) and ISO 20607 (machinery instruction handbooks)Leadership and team developmentStrategic thinking and planningStrong written and verbal communicationContent architecture and information designProject management and prioritizationAttention to detail and quality focusData-driven decision makingPreferred Job RequirementsEducationMaster's degree in Technical Communication, Engineering, or related fieldWork ExperienceHands-on experience with PTC Windchill (PLM) and PTC Arbortext Editor / Publishing Engine in a production environmentExperience with S1000D and/or DITA at scale, including module reuse strategy and BREX/specialization governanceExperience with CAD-to-illustration toolchains (PTC Creo Illustrate, Cortona3D, or IsoDraw) and 3D technical illustrationPlatformsExperience documenting internal-combustion engines, alternators, ATS/switchgear, energy storage systems, or grid-interactive equipmentExperience integrating documentation with field-service platforms (e.g., ServiceMax, Salesforce Service Cloud) and dealer portalsExperience managing translation/localization programs across 15+ languages, including TMSKnowledge / Skills / AbilitiesWorking knowledge of ASD-STE100 (Simplified Technical English) and controlled-language authoringFamiliarity with EU Machinery Directive 2006/42/EC and the EU Machinery Regulation 2023/1230 (effective January 2027), UL 2200, CSA, and EPA/CARB documentation requirementsFamiliarity with Agile/DevOps delivery, Jira/Confluence, and Git-based docs-as-code workflowsKnowledge of UX writing, content strategy, intelligent content (CIDM), and AI-assisted authoring (LLM-based drafting, terminology management, automated QA)While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Electric Power Generation

Location: Cape Town | Work Type: Hybrid | Job ID: J107235 About our client: This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment. What you will be doing: Become a subject matter expert by deeply u…

Key Responsibilities: You'll become a trusted voice of the product, helping both customers and internal teams understand new features, updates, best practices, and business value.Your days could include:Creating user guides, knowledge base articles, tutorials and learning resourcesTurning feature updates into easy-to-understand release communicationsDeveloping screenshots, walkthroughs, quick reference materials and visual aidsProducing short training videos and instructional contentWorking clo…

Job Expectations:Position Type: Experienced - Lead/ManagerEmployment Type: Full-Time, Permanent (Direct Hire)Work Setup & Location: Fully Onsite - IT Park, Cebu CityWork Schedule: Weekdays; Night ShiftIndustry: IT Consulting & Services (BPO)About the Job:We are looking for a Knowledge Manager - Training to join our client's team and lead knowledge management initiatives within a healthcare service desk environment. In this role, you will be responsible for developing and maintaining knowledge management processes, ensuring the accuracy and accessibility of knowledge resources, and supporting training and onboarding activities. You will work closely with service desk teams, subject matter experts, and stakeholders to improve knowledge sharing, operational efficiency, and service quality.Key Responsibilities:Develop and maintain a Knowledge Management (KM) strategy aligned with organizational and ITIL best practices.Establish standards, templates, governance processes, and lifecycle management for knowledge articles.Create, review, update, and publish knowledge articles, FAQs, troubleshooting guides, and standard operating procedures (SOPs).Ensure knowledge content is accurate, consistent, and easily searchable through proper taxonomy and categorization.Conduct regular audits to identify and remove outdated, duplicate, or inaccurate content.Collaborate with service desk teams, SMEs, and technical teams to capture and document operational knowledge.Facilitate knowledge capture sessions following major incidents, process changes, or system releases.Develop and maintain training materials, onboarding resources, and knowledge packs for support teams.Monitor knowledge base usage, article effectiveness, and search trends to identify improvement opportunities.Administer and maintain knowledge management tools such as ServiceNow, Jira, and Confluence.Support workflow configuration, knowledge publishing processes, and integrations with ticketing systems.Qualifications:Bachelor's Degree required.4 to 6 years of relevant experience in Knowledge Management, Training, or Service Desk operations.At least 3 years of experience supporting Service Desk accounts, preferably in a Knowledge Management role.Experience in a Healthcare, Clinical, or Healthcare Service Desk environment is required.Knowledge of ITIL-based knowledge management practices and processes.Hands-on experience with knowledge management platforms such as ServiceNow, Jira, Confluence, or similar tools.Experience creating knowledge articles, SOPs, training materials, and process documentation.Experience supporting new account transitions or service migrations is an advantage.Experience managing or supporting training teams is a plus.Strong proficiency in English; IELTS, TOEIC, TOEFL, or similar certification is preferred.Must be willing to work onsite and in a 24/7 operational environment.Can start immediately, if possible.RecruitNest is your trusted career partner, dedicated to connecting you with the right opportunities that match your skills, goals, and aspirations. We help you take the next step in your professional journey with personalized guidance and support.Don't forget to follow us on LinkedIn to stay updated on upcoming and other job opportunities. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Business Consulting and Services

About The RoleCreate Foundation is a non-profit that helps bridge the digital divide so that every Filipino will have the opportunity and capability to use technology to live a comfortable and meaningful life. We are currently looking for a Contract-Based Technical Writer to help compile, structure, and refine all our Standard Operating Procedures (SOPs) into a single, comprehensive document. This is a one-month, fully remote contract with the potential for extension for additional technical writing projects based on performance and needs. Key RequirementsThe ideal candidate has a proven track record in technical writing or documentation—preferably within virtual environments and related to non-governmental organization (NGO) operations—supported by a reliable home-based setup with stable internet and a dedicated workspace. Exceptional organizational skills and close attention to detail are essential to synthesize complex, disparate information into simple guides. Additionally, candidates must demonstrate strong writing, editing, and formatting skills to deliver precise, consistent documentation while maintaining strict alignment with the organization’s established brand voice and verbal identity guidelines. Key Responsibilities Proofread & Edit: Review existing operational documents to ensure clarity, consistency, and compliance with standardized formatting and style guidelines.Consolidate & Organize: Organize existing material into five primary, modular chapters that seamlessly connect while remaining fully clear and functional as independent sections.Enhance Readability: Write brief introductory sections, background context, and transitional narrative to ensure a cohesive flow throughout the documentation.Fact-Checking & Research: Perform desktop research to verify and validate the legal and regulatory frameworks surrounding specific SOPs.Identify & Audit Content Gaps: Flag missing information, inconsistencies, outdated material, or compliance ambiguities during the consolidation process.Collaboration: Consult with relevant internal offices to gather source materials, clarify workflows, and validate accuracy.Document Management: Organize and maintain all finalized documentation within a cloud-based process knowledge base for easy access and updates.Milestone Delivery: Deliver work in structured phases aligned with the manual's outline, meeting agreed project timelines.Confidentiality & Discretion: Handle sensitive organizational information with strict confidentiality and care.Reporting & Accountability: Progress reporting and direct collaboration with the Executive Director, ensuring quick turnarounds on content revisions and feedback.Qualifications Bachelor’s degree in English, Communications, Creative Writing, or equivalent work experience.1+ years of technical writing, content writing, or documentation experience.Professional fluency in written and spoken English.Proven experience working effectively in a remote/home-based environment.How To ApplyEmail your Application Letter, Resume, and Writing Portfolio to people@createfoundation.ph by 15 August 2026 and use the subject: Technical Writer_Full Name. Please note that we will only reply to applicants who applied by email. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Non-profit Organizations

Company:WriteChoice Location:Remote Model:MEI/PJ Who We Are Responsibilities - Create and maintain clear, accurate API, SDK, and user guide documentation. - Collaborate with clients to understand their products, use cases, and user needs. - Proactively identify and implement improvements to content, processes, and tools (e.g., Docusaurus, Mintlify, Readme.io). - Write detailed API endpoint documentation using the OpenAPI specification, including precise request/response examples. - Develop tuto…

OverviewPlanned Systems International (PSI), a Government Contractor, has an immediate opportunity for a Technical Writer for the Independent Enterprise Testing and Support Services (IETSS) contract with the Department of Veterans Affairs (VA), Office of Information & Technology (OIT). This position will be part of the Test Management and Operations (TMO) Testing Process Quality Improvement (TPQI) Support team, which consists of Measurement and Metrics (MM), quality process management and process improvement, lessons learned, Change Management, Knowledge Management, internal Quality Audit Program, Root Cause Analysis (RCA) process, and Corrective and Preventive Action (CAPA) planning. The TPQI team supports and works closely with the Test and Evaluation (T&E) and Testing Intake Assessment services teams, as well as the Test Center (TC) systems analysts, systems administrators, database administrators (DBAs), the VA project manager (PM), VA Contracting Officer’s Representative (COR), and other divisions and stakeholders. OverviewThe Technical Writer supports the Technical Writing (TW) team within the Testing Process Quality Improvement (TPQI) organization. Technical writing requires close collaboration with other teams within TPQI, within TMO and TC, and our VA counterparts.Essential Functions and Job ResponsibilitiesCandidate must be able to:Perform a technical edit for quality assurance on all documentation prior to delivery to the customer. Create and implement consistent writing templates and documentation style for all technical publications. Collaborate with subject matter experts when creating user guides, process documentation, new templates, template updates, and presentations to understand project specifications and needs. Analyze team processes to ensure efficiency and that all aspects of the process are documented. Ensure technical documentation is complete and accurate. Combine, edit, format, and finalize the monthly progress report. Participate in the review process. Create, edit, and maintain training material, brown bags, instructional supplements to ensure processes are understood as well as review all documentation and training materials to keep them up to date. Provide a high level of customer service by adopting the customer’s mission and working towards success. Transcribe Meeting Minutes from recordings. Working with AI to improve these functions. Minimum RequirementsBachelor’s degree in English, Journalism, or a related field and 3-5 years of Technical Writing/Communications experience in IT or Software development industries (or an equivalent combination of education, certifications, and experience). Experience must include: Interviewing SMEs to gather technical details Creating technical manuals and quick reference guides Using accepted style manuals, such as the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preference.Advanced knowledge of Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, and SharePoint Ability to work independently while communicating effectively with supervisor on all activities within the areas of responsibility Proven excellent oral and written communication skills are required. Expertise writing/editing/proofreading at all levels, and willingness to do whatever’s needed. Ability to use graphics effectively to communicate ideas. Ability to revise one’s own work or the work of others to make a documents or presentations clearer and more persuasive. Convey complex information in appropriate fashion to audiences with different levels of knowledge. Work in both a team environment and independently Coach and mentor other technical writers. Work in a fast paced, multi-faceted environment. Working with AI tools to improve communications. Bachelor’s degree in English, Journalism, or related field. Equivalent experience or industry certifications may substitute for formal education Desired QualificationsExtensive experience in technical writing (minimum five years) Mastery of the Microsoft Office Suite (Word, Visio, PowerPoint, Excel, Teams) Strong understanding of SharePoint, and Adobe Acrobat Pro Understanding of data quality principles and dashboard design concepts. Experience with SharePoint, Teams, or workflow/documentation management tools. Prior exposure to government, VA, or DOD environments is beneficial. Current Moderate Background Investigation (MBI) and VA network access a plus. Experience with AI tools. Company BenefitsPSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.EEO CommitmentIt is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing , or by dialing 703-575-8400.Originally posted on Himalayas

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:Do you want to join a dynamic, creative team? Samsara's Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Sr. Technical Trainer focused primarily on our Scale segment (i.e. Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Every session you deliver can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically design and deliver training that helps keep operations safe, efficient, and sustainable. You are a natural relationship builder: Whether with customers or cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment. You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido) Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce. Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences. Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization. Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools. A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it. Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know. Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't. Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented. An eye for detail and polish in everything you produce. Comfortable working independently and as part of a team. 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model. An ideal candidate also has: Familiarity with webinar and virtual classroom platforms and tools Experience with LMS and Community platforms, and customer education content development tools Background in SaaS product training The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $80,622.50—$108,400 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here. Originally posted on Himalayas