SaaS Product & Help Documentation Jobs

At JetBrains, many teams rely on data and shared tools in their daily work – whether they are building products, improving AI solutions, running marketing campaigns, managing finances, or tracking sales. Our goal is to make these resources easy to find, understand, and use.We’re looking for a Senior Technical Writer to join our Data Office department and help us create clear, structured documentation for data, metrics, tools, and services. You’ll work on content such as data catalogs, metrics documentation, user guides, SDK documentation, and UI text – helping colleagues understand and take advantage of our data ecosystem.This role goes beyond writing. You’ll take ownership of a specific area, improve processes, lead documentation projects, support contributors, mentor junior writers, and help raise the overall quality of documentation throughout the department.We’d love for you to join our team if you have Extensive writing experience within software, IT, or data-related domains. Strong technical foundation and an understanding of software development concepts and workflows. Experience documenting APIs, SDKs, developer tools, data tools, datasets, metrics, data catalogs, or other complex systems. Experience with docs-as-code, Markdown or XML, and version control (specifically Git). Excellent English and writing skills, with the ability to explain complex topics clearly and empathize with different highly technical audiences. A proactive mindset and the ability to work independently, take initiative, prioritize tasks, and move work forward. Strong communication and collaboration skills, including an inclination toward mentoring, knowledge sharing, and improving how the team works. We’d be particularly thrilled if you have Strong understanding of data analysis concepts and terminology. Experience leading or independently completing technical documentation projects. Experience improving documentation processes with templates, automation, scripts, or AI tools. Experience optimizing content for both human readers and AI-based discovery and reuse. We are an equal opportunity employerWe know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy. Originally posted on Himalayas

What You'll Do Learn the product delivery life cycle and how to monitor documentation progress within it Write and edit user-facing documentation, including user guides, technical reference guides, and release notes Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date Help maintain and organize our documentation site/knowledge base in ClickHelp Review and edit content for clarity, consistency, grammar, and adherence to our style standards Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation Incorporate feedback from user testing, support tickets, and customer questions to improve existing content Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts What We're Looking For 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count) Strong writing, editing, and proofreading skills, with an eye for clarity and consistency Ability to break down complex or technical information into simple, user-friendly language Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms Good organizational skills and ability to manage multiple projects/deadlines Curiosity and willingness to learn new technical concepts and tools Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience Nice to Have Familiarity with software development concepts or SaaS products Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code Experience with generating and manipulating screenshots and diagrams Exposure to an industry-recognized style guide, such as the Microsoft Style Guide Why Join Us Fully remote team with flexible working hours Mentorship and growth opportunities within a supportive team Opportunity to shape how customers experience and understand our product Originally posted on Himalayas

Job Description:About Streamline Healthcare Solutions:Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.Summary of the Associate Technical WriterThe Associate Technical Writer is responsible for documenting product features and maintaining end user documentation such as user guides, manuals, technical specifications, and knowledge articles. They will follow and apply documentation styles and standards to all assigned documentation.The Associate Technical Writer will develop in-depth knowledge of the application and learn to analyze development requirements and specifications for information to write new and/or update existing user guide technical content and workflow procedures. They will also work with product experts and other technical writers for documentation reviews.This is a remote position based in the United States. Employment visa sponsorship is not available for this role. The salary range for this position is $50,000 - $60,000 per year, DOE.Responsibilities of the Associate Technical Writer Executes procedures of moderate complexity with high quality with a minimum degree of guidance Authors product user guides, manuals, technical specifications, and knowledge articles to help the end-user and administrator (customer) navigate through product feature changes and upgrades Adheres to company processes, styles, and standards to translate technical and functional information into user-friendly materials Interviews and coordinates with subject matter experts to ensure accuracy of all end-user content Assists with application product acceptance testing Supports other activities within the Technical Writing and Knowledge Management groups Requirements for the Associate Technical Writer Bachelor's degree (B.A.) from a four-year college or university in Communications, Technical Writing, English, Computer Science, or Psychology 0 - 2 years of professional experience in technical writing or software documentation; internship experience and/or equivalent training; or equivalent combination of education such as a technical writing certificate Experience with MS Office suite, Google Apps, and graphic imaging software Experience with both print and digital media formats Familiarity with software development lifecycle (SDLC) Effective active listening, verbal and written communication skills Strong attention to detail Basic research, data gathering, and analysis skills Ability to interpret written requirements and technical specification documents Ability to be fluent with ideas, detail-oriented, innovative, and think creatively Ability to work independently or as a part of a team Time management and organizational skills Able to travel up to 10% of the time Preferred Requirements for the Associate Technical Writer Experience with authoring tools such as but not limited to Adobe FrameMaker, Oxygen XML Editor, MadCap, Microsoft Word, and/or Markdown Knowledge of Digital Adoption Platforms (WalkMe) and Help Authoring Tools (RoboHelp) Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.Originally posted on Himalayas

Important Notice for Applicants:At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.Why Bixal?Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.Our values: People-First: Emphasizing the importance of people in all aspects of work. Collaboration and Transparency: Valuing teamwork and open communication. Growth Mindset: Encouraging innovation and continuous improvement. Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role:We are seeking a Senior Technical Writer to support a federal Digital Services Platform Engineering contract. This team builds and operates the secure, standardized engineering platform (source control, CI/CD, observability, infrastructure-as-code, and SaaS tooling) that powers the agency's mission-critical loan origination, servicing, repayment, and collections systems. The Senior Technical Writer will produce and maintain the architecture documentation, engineering standards, runbooks, and developer-facing guidance that make this platform understandable, adoptable, and auditable for engineering teams working with sensitive financial data. This work aligns with human-centered design, Agile methodologies, and government digital services best practices to ensure a secure, well-documented, and confidence-building developer experience.This is a full-time position with a defined performance period of one year with additional option year periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.Compensation:The salary range for this role is $120,000 – $130,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.Responsibilities:Technical Writing Write and maintain the Platform Engineering Architecture Blueprint, reference architectures, and Golden Path Templates, translating complex technical designs into clear, action-oriented guidance for engineering audiences. Reduce developer confusion, onboarding friction, and support tickets by producing structured Engineering Standards Catalogs, golden-path documentation, and progressive, task-oriented guidance. Author and maintain platform operations runbooks, architecture decision records (ADRs), and incident/change-management documentation for CI/CD, observability, and infrastructure-as-code workflows. Partner closely with platform engineers, security engineers, and technical product managers to ensure documentation accuracy and implementation integrity across all supported SaaS and infrastructure tools. Apply accessibility standards, inclusive language practices, and compliance-driven content constraints to documentation supporting mission-critical financial systems and their audit requirements. Develop Developer Onboarding Toolkit and Self-Service Platform Portal content, including setup guides, service catalogs, and searchable knowledge repositories. Research the underlying systems, policies, and workflows behind each documentation request so content is accurate and well-informed. Use adoption metrics, developer feedback (e.g., Developer NPS), and support-ticket trends to iteratively refine documentation and improve developer confidence in the platform. Support Compliance Posture Reports and Quarterly Platform Maturity Assessments by clearly documenting policy adherence and remediation efforts. Other relevant duties as qualified and trained to perform Qualifications: Bachelor’s degree in computer science, engineering, or a related technical field, plus at least eight (8) years of relevant experience. Hands-on experience working within a software engineering or technical product environment (e.g., as a developer, engineer, or technical product team member) with a demonstrated strength in writing and documentation. Familiarity with developer platform tooling such as GitLab, Datadog, Jira, Confluence, Slack, or Figma, and with concepts like CI/CD, infrastructure-as-code, and SLOs. Demonstrated ability to design clear, action-oriented, and plain-language content for complex digital workflows involving sensitive or transactional data. Proven track record reducing confusion, form errors, and abandonment through structured microcopy, guidance patterns, and progressive disclosure. Strong understanding of accessibility standards, inclusive language practices, and compliance-driven content constraints. Experience partnering closely with product, legal, compliance, and engineering to ensure content accuracy and implementation integrity. Uses usability findings and performance data (completion rate, error rate, support contacts) to iteratively refine content and improve customer confidence. Excellent verbal and written communication skills, with experience in writing, revising, sourcing, and aggregating content. Ability to obtain and maintain a High Risk Public Trust clearance. Nice to Have Skills and Experience: Experience with federal financial aid systems or government digital transformation. Previous coding/engineering experience. Knowledge of student financial aid processes, loan servicing, or public service technology. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.Originally posted on Himalayas

Care Lumen | Remote (US Only)Employment Type: Full-time Employee Salary Range: $90000 to $110000 About the RoleWe are looking for an experienced Senior Technical Writer to help shape the documentation experience for a modern healthcare technology platform. In this role, you will lead the creation and evolution of high-quality product documentation that enables customers, internal teams, and healthcare professionals to successfully adopt and use complex SaaS solutions. Your work will transform technical functionality into clear, accessible, and user-centered content that supports every stage of the product lifecycle.As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams, you will ensure documentation is delivered alongside new product releases, reflects evolving product capabilities, and meets the highest standards for accuracy, consistency, and usability. You will also contribute to documentation strategy, content governance, and continuous improvement initiatives that enhance the overall customer experience. This is an exciting opportunity for a documentation professional who enjoys working in a fast-paced SaaS environment, collaborating across disciplines, and creating content that drives product adoption, customer success, and operational excellence within a highly regulated healthcare technology industry. What You’ll Do Own documentation planning for assigned product areas, managing priorities, stakeholder reviews, timelines, and release readiness. Create clear, customer-facing documentation that translates complex product functionality into intuitive guidance for clinical, operational, and administrative users. Develop release notes, product guides, and enablement materials that support successful product launches and customer adoption. Partner closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate, complete, and available at launch. Collaborate with Customer Success, Technical Support, and Enablement teams to maintain consistent, up-to-date product knowledge across customer-facing organizations. Maintain documentation governance by managing content lifecycle, version control, archival processes, and consistency across documentation platforms. Identify documentation gaps through customer feedback, product changes, support trends, and stakeholder input, recommending improvements that enhance the user experience. Lead documentation audits and continuous improvement initiatives to ensure content quality, usability, and long-term maintainability. What’s Required Technical Writing: 6+ years of experience creating technical documentation for SaaS products or complex enterprise software environments. Content Strategy & Information Architecture: Strong ability to organize complex information into intuitive, user-centered documentation that is clear, accurate, and easy to navigate. Documentation Management: Experience planning, prioritizing, and managing multiple documentation initiatives while balancing competing deadlines and evolving business priorities. Editorial Excellence: Exceptional writing, editing, and content review skills with strong judgment on when documentation requires incremental updates versus complete restructuring. Product Development Knowledge: Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes, with the ability to collaborate throughout the release cycle. Documentation Tools: Experience using MadCap Flare or similar documentation management platforms. Project Ownership: Proven ability to work independently, drive documentation initiatives, and thrive in fast-paced, ambiguous environments. Cross-Functional Collaboration: Strong communication skills with experience partnering closely with Product, Engineering, Customer Success, Technical Support, and other stakeholders. Availability: Ability to align with Eastern Time working hours. What’s Preferred Healthcare Technology: Experience working within healthcare technology, clinical workflows, care management, or other regulated industries. AI-Enabled Documentation: Experience leveraging AI tools to accelerate documentation workflows, including drafting content, summarizing technical information, identifying consistency issues, and streamlining review processes. Product Adoption Platforms: Experience with Pendo or similar digital adoption and product guidance platforms. Compensation & Benefits The expected total cash compensation for this role is market-driven, with an expected starting salary of $90000 to $110000. Salary is ultimately determined based on a candidate's skills, expertise, and experience. Care Lumen offers a robust and comprehensive benefits package including: Remote-first environment with company provided computer Thirteen paid holidays per year (average) Medical, dental and vision coverage with multiple levels of coverage HSA, FSA and Dependent Care accounts Short-term and Long-term disability Life and accidental death insurance Discounted voluntary benefits, such as additional life insurance Employee Assistance Program Paid Parental Leave Flexible vacation time 401(k) with employer matching and immediate vesting Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at Care LumenCare Lumen is transforming healthcare by connecting people, care, and data—so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, real-time insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technology—and with all of us aligned around a common goal, our potential grows even stronger. We're building for impact today and evolving through innovation tomorrow.We’re a remote-first company that values flexibility, autonomy, and results over hours logged. We're guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we're focused on outcomes that matter—not just for our clients, but for the people they serve.Care Lumen’s LinkedInCare Lumen’s website Ready to Apply? Originally posted on Himalayas

Role Overview The Technical Writer will help create clear, concise, and comprehensive documentation, while managing and maintaining various Knowledge bases. They are actively involved in creating, maintaining, updating, and publishing help center articles, spec sheets, assembly manuals, presentations, and websites. They work closely with the Client and internal Stakeholders to deliver quality documentation that is used as the reference for learning and application. Role Responsibilities: Write,…

Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in s…

The Global Knowledge Base Content Specialist I will be responsible for supporting the creation and maintenance of program-specific information within the knowledge base software. This role will assist in creating either Agent facing or Customer facing content under the guidance of the Global Knowledge Base Content Specialist and reporting to a Global KB Supervisor. The Global Knowledge Base Content Specialist I will work with the Global Knowledge Base Content Specialist and their Supervisor to …

Who We Are: At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you. Join our team today and discover The Value of You. About Your R…

The Manager provides day-to-day oversight to a team of content managers, verification team members, and customer service operations associates charged with conducting advanced business license research and verifications to develop and further our internal knowledge and to ultimately support both our internal and external clients. The Manager also develops our website content and ensures that our knowledge base is shown in the most effective manner reaching the broadest possible audience. In con…

Direct message the job poster from Y TREE Josh Duggan Josh Duggan Responsible for building Y TREE's in-house recruitment capability, driving high-quality hiring, and supporting wider initiatives 12 MONTH FIXED TERM CONTRACTOPEN TO PART TIME HOURS About Y TREEWe are a rapidly growing WealthTech business that is re-defining how individuals and families connect and engage with their money. We provide our clients with control over their personal finances, enhancing their ability to achieve their financial and life aspirations.We are harnessing sophisticated portfolio analytics, innovative behavioural psychology and cutting-edge UX/UI to create a revolutionary experience and transformational outcomes for our users. The business was founded in 2017 by three successful entrepreneurs and business-builders with diverse experiences and skill-sets in Technology, Corporate Advice and Investment Management and is backed by some of Europe’s leading investors.OverviewThe Advice Quality & Training Specialist protects and raises the quality of the advice we give, and builds the team's capability to deliver it. Working within the Client Team's Quality Assurance and Learning & Development frameworks, this role delivers the day-to-day running of the suitability review programme (under the control of the Head of Client Team and the Head of Risk & Compliance), performs first-pass checks on advice sign-offs, keeps our procedures and knowledge base accurate, and designs and delivers technical training to our analysts.The RoleSuitability & advice-quality assuranceDeliver the day-to-day running of the annual suitability review programme: scheduling, pulling files, executing file reviews across the pods, maintaining the live Issues & Actions tracker, drafting findings for review, and chasing remediation to closure.Perform first-pass review of advice checklist sign-offs: clear standard cases within defined criteria, and flag high-risk or borderline cases for senior sign-off against a written trigger.Audit operational-risk incidents for recurring patterns and propose systemic fixes.Guardrail: ownership of scope, grading standard and final sign-off remains with the Head of Client Team and Head of Risk & Compliance. This role carries out the work under their supervision, with no independent grading or final sign-off, and escalates high-risk cases immediately.Training & knowledge (Learning & Development)Design and deliver technical training and coaching for analysts on the concepts behind our advice (for example pensions, CGT, suitability, the advice building blocks).Own the drafting and upkeep of procedure guides, technical briefing notes and training materials, and maintain the Client Team knowledge base, working within the knowledge architecture owned by the Lead.Change & proposition supportSupport the rollout of new propositions (the Family Members Service, FICs & Trusts) led by the Lead, building and releasing reusable process templates.About YouTechnical Skills Level 4 Diploma in Regulated Financial Planning (or working toward it), or an equivalent Paraplanner / advice / compliance background.A sound understanding of FCA requirements, Consumer Duty and suitability.Strong technical writing and the confidence to teach; comfort with AI tools, GitHub and Confluence.Skills to DemonstrateTranslating complex strategy and compliance into clear documentation and training.Sound judgement about when to clear, when to flag and when to escalate.Structured, empathetic communication.Personal CharacteristicsExceptional attention to detail and real satisfaction in bringing order to messy data.Analytical, root-cause thinking.Persistent, collaborative communication, including chasing external providers.Comfortable working alongside non-technical colleagues, and able to explain a data problem in plain English.Curious about how a business actually works — who relies on what, and what breaks when it's wrong.A habit of noticing a manual, repetitive process and fixing it without being asked.What's in it for you?Once eligible, you'll be able to enroll onto our private healthcare plan through Vitality. This includes perks like 50% off premium gym memberships and access to their exclusive rewards programme.Support for your mental health and wellbeing through our employee assistance programme.25 days of annual leave per year. This is 25 days each year where we expect you to turn your phone off and switch off; we would never ask you to book leave for a doctor's appointment or to see your children's school plays.Regular team socials to help you switch off from work and get to know your colleagues in an environment away from your desk. We ensure socials are well-balanced and offer a variety of activities to suit different needs so you always feel welcome.A welcoming, dog-friendly London office with appropriate spaces to cater for those with varying needs in the form of various breakout spaces and silent booths.As well as, a range of family-friendly policies, support towards professional qualifications, electric car schemes and more!Our mission at Y TREE is to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don't feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, that sponsorship is not available for this role. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Training, Finance, and Quality Assurance Industries Financial Services, Investment Management, and Investment Advice

Back to jobsTechnical Writer - FreelanceLondonROLE SUMMARYWe are looking for a specialized Technical Writer to enhance our digital ecosystem documentation in a part-time freelance capacity. The ideal candidate will connect complex asset pipelines with user experience, translating intricate processes—such as 3D rendering pipelines, metadata schemas, API integrations, and secure portal access—into clear, actionable documentation for developers, creative teams, and external stakeholders.KEY RESPONSIBILITIESThe essential functions include, but are not limited to: Produce functional specifications from discovery and implementation artifacts. Create and maintain developer documentation, including REST APIs and integration guides. Write user-focused documentation, tutorials, FAQs, and knowledge base content. Document complex workflows related to 3D digital asset ingestion, version control, metadata tagging, taxonomy, and rendering pipelines (e.g., USD, glTF, OBJ formats). Create clear administrative and end-user documentation detailing portal configuration, single sign-on (SSO), role-based access control (RBAC), and asset sharing protocols. Collaborate with developers, product managers, designers, QA engineers, 3D technical artists, and business stakeholders to gather and validate information. Maintain documentation using Markdown (e.g., within Obsidian) following documentation-as-code practices. Create diagrams, workflow maps, wireframe annotations, and process documentation. Establish documentation standards, templates, and review processes as needed.CANDIDATE SPECIFICATIONS 3+ years of technical writing experience in Digital Asset Management (DAM) systems, complex web applications, or SaaS platforms. Strong understanding of 3D digital asset lifecycles, file formats (glTF, USD, FBX, OBJ), metadata management, and creative workflows (e.g., Maya, Blender, Unreal Engine, CAD). Experience documenting digital portals, user onboarding, permission tiers (RBAC), and SSO. Proficiency with modern Docs-as-Code workflows (Markdown, Git/GitHub) or headless CMS platforms (ReadMe, GitBook, Confluence). Strong understanding of REST APIs, JSON, authentication, and web technologies. Excellent written communication skills, with the ability to tailor content for both technical and non-technical audiences. Ability to independently interview stakeholders and synthesize information from multiple sources. Bachelor's degree in English, Computer Science, Visual Effects & 3D Animation, Information Architecture, or equivalent practical experience.Desirable Familiarity with Obsidian and static site generators such as MkDocs. Knowledge of Mermaid or similar diagramming tools. Experience with documentation automation, CI/CD, and AI-assisted authoring. Understanding of accessibility, UX writing, and content strategy. Knowledge of game production or the Unreal Engine pipeline.About JourneyThe Multidimensional Experience AgencyJourney is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.Start your journey here www.journey.worldCreate a Job AlertInterested in building your career at Journey? Get future opportunities sent straight to your email.Create alertApply for this jobindicates a required fieldFirst Name*Last Name*Preferred First NameEmail*PhoneCountry*Phone*244 results foundNo results foundAfghanistan+93Åland Islands+358Albania+355Algeria+213American Samoa+1Andorra+376Angola+244Anguilla+1Antigua & Barbuda+1Argentina+54Armenia+374Aruba+297Ascension Island+247Australia+61Austria+43Azerbaijan+994Bahamas+1Bahrain+973Bangladesh+880Barbados+1Belarus+375Belgium+32Belize+501Benin+229Bermuda+1Bhutan+975Bolivia+591Bosnia & Herzegovina+387Botswana+267Brazil+55British Indian Ocean Territory+246British Virgin Islands+1Brunei+673Bulgaria+359Burkina Faso+226Burundi+257Cambodia+855Cameroon+237Canada+1Cape Verde+238Caribbean Netherlands+599Cayman Islands+1Central African Republic+236Chad+235Chile+56China+86Christmas Island+61Cocos (Keeling) Islands+61Colombia+57Comoros+269Congo - Brazzaville+242Congo - Kinshasa+243Cook Islands+682Costa Rica+506Côte d’Ivoire+225Croatia+385Cuba+53Curaçao+599Cyprus+357Czechia+420Denmark+45Djibouti+253Dominica+1Dominican Republic+1Ecuador+593Egypt+20El Salvador+503Equatorial Guinea+240Eritrea+291Estonia+372Eswatini+268Ethiopia+251Falkland Islands+500Faroe Islands+298Fiji+679Finland+358France+33French Guiana+594French Polynesia+689Gabon+241Gambia+220Georgia+995Germany+49Ghana+233Gibraltar+350Greece+30Greenland+299Grenada+1Guadeloupe+590Guam+1Guatemala+502Guernsey+44Guinea+224Guinea-Bissau+245Guyana+592Haiti+509Honduras+504Hong Kong SAR China+852Hungary+36Iceland+354India+91Indonesia+62Iran+98Iraq+964Ireland+353Isle of Man+44Israel+972Italy+39Jamaica+1Japan+81Jersey+44Jordan+962Kazakhstan+7Kenya+254Kiribati+686Kosovo+383Kuwait+965Kyrgyzstan+996Laos+856Latvia+371Lebanon+961Lesotho+266Liberia+231Libya+218Liechtenstein+423Lithuania+370Luxembourg+352Macao SAR China+853Madagascar+261Malawi+265Malaysia+60Maldives+960Mali+223Malta+356Marshall Islands+692Martinique+596Mauritania+222Mauritius+230Mayotte+262Mexico+52Micronesia+691Moldova+373Monaco+377Mongolia+976Montenegro+382Montserrat+1Morocco+212Mozambique+258Myanmar (Burma)+95Namibia+264Nauru+674Nepal+977Netherlands+31New Caledonia+687New Zealand+64Nicaragua+505Niger+227Nigeria+234Niue+683Norfolk Island+672North Korea+850North Macedonia+389Northern Mariana Islands+1Norway+47Oman+968Pakistan+92Palau+680Palestinian Territories+970Panama+507Papua New Guinea+675Paraguay+595Peru+51Philippines+63Poland+48Portugal+351Puerto Rico+1Qatar+974Réunion+262Romania+40Russia+7Rwanda+250Samoa+685San Marino+378São Tomé & Príncipe+239Saudi Arabia+966Senegal+221Serbia+381Seychelles+248Sierra Leone+232Singapore+65Sint Maarten+1Slovakia+421Slovenia+386Solomon Islands+677Somalia+252South Africa+27South Korea+82South Sudan+211Spain+34Sri Lanka+94St. Barthélemy+590St. Helena+290St. Kitts & Nevis+1St. Lucia+1St. Martin+590St. Pierre & Miquelon+508St. Vincent & Grenadines+1Sudan+249Suriname+597Svalbard & Jan Mayen+47Sweden+46Switzerland+41Syria+963Taiwan+886Tajikistan+992Tanzania+255Thailand+66Timor-Leste+670Togo+228Tokelau+690Tonga+676Trinidad & Tobago+1Tunisia+216Turkey+90Turkmenistan+993Turks & Caicos Islands+1Tuvalu+688U.S. Virgin Islands+1Uganda+256Ukraine+380United Arab Emirates+971United Kingdom+44United States+1Uruguay+598Uzbekistan+998Vanuatu+678Vatican City+39Venezuela+58Vietnam+84Wallis & Futuna+681Western Sahara+212Yemen+967Zambia+260Zimbabwe+263Resume/CV*AttachEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfThis is a part-time freelance position, 3 days per week for 3-6 months. Are you comfortable with this arrangement?*Select...What are your compensation expectations for a daily rate?*If you were successful, when would you be available to start? *Do you have the right to work within the UK?*Select...Do you have experience documenting 3D digital asset production?*Select...About JourneyThe Multidimensional Experience AgencyJourney is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.Start your journey here www.journey.world Show more Show less Seniority level Mid-Senior level Employment type Part-time Job function Marketing, Public Relations, and Writing/Editing Industries Design Services