SaaS Product & Help Documentation Jobs

Direct message the job poster from Eckert Seamans Larissa Strupek Larissa Strupek Talent Acquisition Specialist | Eckert Seamans | Sourcing Top Legal Talent Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an experienced Knowledge Management and Library Services Manager for our Pittsburgh, PA or Philadelphia, PA office.Supervisory Responsibilities:Participates in the selection process and decision for positions within the departmentResponsible for the training of new department staffManage the daily workflow within the teamProvides constructive and timely performance evaluationsManage and approve timecards and time off as necessaryProvide first level discipline and conflict resolutionSupport professional development and continued educational opportunitiesFoster an inclusive environmentEnforce firm policies and procedures Primary Responsibilities:Knowledge Management LeadershipDevelop and implement a firm-wide knowledge management strategy that captures, organizes, governs, and shares institutional knowledge across practice groups.Establish and maintain precedent, forms, brief, memorandum, and work-product repositories, including governance standards for metadata, taxonomy, content organization, retention, and accessibility.Partner with attorneys, practice groups, Records Management, Information Governance, and other stakeholders to improve knowledge sharing, reuse, internal communication, and information access.Support AI, search, and document automation initiatives through curated knowledge collections and reusable legal work product.Law Library AdministrationManage library and research services firmwide, including daily operations, procedures, service delivery, digital and physical collections, and access to authoritative legal and business information.Oversee legal research platforms, databases, treatises, docket monitoring tools, print and electronic subscriptions, legal news, and niche information services that support attorneys, clients, and practice groups.Manage the departmental budget, evaluate usage metrics and return on investment, negotiate vendor contracts and subscription renewals, and recommend cost-effective research resources while maintaining service excellence.Legal and Business Research ServicesProvide advanced legal, legislative, regulatory, business, and competitive intelligence research for attorneys, practice groups, marketing, business development, management, and other firm departments.Develop current-awareness and monitoring services for legal developments, clients, industries, practice areas, and emerging business trends; assemble and distribute relevant materials to appropriate attorneys and business professionals.Prepare research memoranda, resource guides, curated content collections, and other research deliverables, including handling research assignments when the Research Librarian is unavailable.Training and User SupportDeliver and coordinate training programs for attorneys and staff on legal research tools, knowledge repositories, AI-enhanced research platforms, firm information resources, and research best practices.Develop user guides, instructional materials, self-service resources, and onboarding support for new attorneys and paralegals.Promote adoption of knowledge management systems and advise attorneys, paralegals, and practice groups on information management, research strategies, and best practices.Technology and InnovationCollaborate with Information Technology, Business Development & Marketing, Conflicts, and other departments to support strategic growth, knowledge management technologies, search platforms, and enhanced information access.Keep abreast of industry trends and evaluate emerging legal technology, research platforms, artificial intelligence solutions, print and electronic resources, and other tools that support legal research and reference services.Support integration of knowledge resources into Microsoft 365, document management, intranet, AI systems, and other platforms that improve attorney productivity and access to information.Foster a service-oriented and collaborative team culture and ensure continuity of research, and library, and knowledge management services across firm offices.Perform other related duties as assigned.Skills/AbilitiesStrong supervisory, leadership, staff development, and change management skills.Excellent written, verbal, interpersonal, and presentation communication skills.Strong organizational, project management, prioritization, delegation, and attention-to-detail skills.Strong analytical, critical thinking, problem-solving, strategic thinking, and sound judgment abilities.Ability to build and maintain effective working relationships with attorneys, executives, administrative professionals, vendors, and cross-functional teams.Ability to work independently and collaboratively in a fast-paced, service-oriented professional environment.Knowledge of legal terminology, the U.S. legal system, legal research methodologies, and authoritative legal, business, public records, docket, and competitive intelligence resources.Advanced proficiency with legal research and knowledge platforms, including Westlaw, Bloomberg Law, Practical Law, Dun & Bradstreet, Thomson Reuters CoCounsel, DeepResearch, and similar tools.Experience with document management systems, particularly iManage, knowledge repositories, enterprise search technologies, and Microsoft 365 tools, including Teams, SharePoint, Copilot, and related collaboration platforms.Working knowledge of records management, information governance, taxonomy, metadata, knowledge sharing, and content lifecycle principles.Ability to assess, recommend, and support adoption of emerging legal technology, AI-powered research tools, and knowledge management solutions.Education and Experience:Bachelor’s degree and minimum four years of experience as a research librarian and two years with supervisory experienceMLS or MLIS from an ALA-accredited library school preferredLaw firm experience preferredPhysical Requirements: Remain stationary for extended periods while performing repetitive tasks such as working at a computer.Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to; printers, copiers, scanners.Ability to move files, documents, supplies, or materials up to 10 poundsAbility to transport materials using carts, dollies, or other appropriate equipmentTravel expectation: Less than 10%Eckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status.Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Law Practice and Legal Services

DescriptionThe Software Technical Writer is responsible for developing, maintaining, and improving high-quality technical documentation that supports enterprise software applications, business systems, IT services, and operational processes across the North American organization. This role partners closely with application owners, developers, business analysts, project managers, infrastructure teams, and end users to translate complex technical concepts into clear, accurate, and user-friendly documentation.The Technical Writer ensures consistency, usability, and compliance of documentation while supporting software implementations, enhancements, training initiatives, and operational excellence across the IS portfolio.Primary DutiesCreate, edit, publish, and maintain technical documentation for enterprise applications, software solutions, integrations, and IT services. Develop end-user guides, administrator manuals, standard operating procedures (SOPs), work instructions, knowledge base articles, and process documentation. Collaborate with IS teams, business stakeholders, and subject matter experts to gather technical information and documentation requirements. Translate complex technical concepts into clear and concise language appropriate for technical and non-technical audiences. Support software implementation projects by producing documentation for new systems, system enhancements, upgrades, and releases. Maintain documentation standards, templates, style guides, and governance processes across the IS organization. Create process flow diagrams, workflow documentation, system configurations, and application support materials. Support change management and user adoption initiatives through communication and training materials. Review existing documentation for accuracy, completeness, and compliance with organizational standards. Manage documentation repositories and ensure version control and document lifecycle management practices are followed. Work with Service Management teams to develop and maintain support knowledge articles and troubleshooting documentation. Participate in testing and validation activities to ensure documentation accurately reflects system functionality and business processes. Identify opportunities to improve documentation quality, accessibility, and user experience. Ensure the effectiveness of internal controls and compliance with corporate, regulatory, and security requirements. Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. QualificationsRequired Education, Training and ExperienceBachelor degree required in Technical Writing, Information Systems, Computer Science, Communications, English, or Journalism2+ years of technical writing experience within Information Technology, Information Systems, software development, or enterprise application environments, including documenting software applications, business processes, and technical systems; collaborating with developers, analysts, project managers, and business stakeholders; and supporting software implementations, system enhancements, and digital transformation initiatives. Preferred Education, Training And ExperienceTechnical Writing certification or related professional credential. Experience in a regulated industry such as healthcare, life sciences, diagnostics, manufacturing, or pharmaceuticals. Familiarity with software validation, quality systems, and compliance documentation. Knowledge, Skills, And AbilitiesConsistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Written Communications - including the ability to communicate technical data in written formOrganizing work and resources efficiently to ensure smooth operationsDriving continuous improvement by evaluating processes and implementing necessary changesAbility to cooperate with others at all levels including leadershipTechnical learning aptitude to quickly understand and acquire new technical knowledge and skills. Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and ExcelAdvanced: demonstrates deep knowledge; manages complex tasks and integrates multiple tools independentlyKnowledge of enterprise business applications such as SAP, Salesforce, ERP, CRM, HRIS, or other large-scale platforms preferred. Proficiency with documentation and collaboration tools such as Microsoft 365, SharePoint, Confluence, Jira, Visio, and related platforms. Understanding of software development lifecycle (SDLC), Agile, and IT Service Management (ITSM) practices. The estimated salary range for this role based in Utah is between $81,300 – 97,100. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leavesPlease be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Biotechnology Research

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.About The TeamAnduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and products for Intelligence Community (IC) customers. We work within the IC to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements.About The JobAnduril is seeking a technical writer to partner with our intelligence systems engineering team to generate and maintain engineering and developer-focused technical documentation. The team strongly believes that documentation is a key part of the product development process. In this role you will work closely with developers and users to understand how products are developed as well as how they are used, identify gaps in understanding, and use documentation to close the gap. You will be play a foundational role in setting the tone and quality bar on written artifacts.With our focus on defense and national security, product docs play a critical role in ensuring that front-line decision makers have the best tools and information possible about Anduril systems. As a Technical Writer, your mission is to make this process as easy and seamless as possible, with exceptionally well-written and presented artifacts, while building world-class infrastructure and tooling for creating and maintaining our documentation content at scale.Written content artifacts under this charter may include things like: compliance, process documentation, user guides, release notes, troubleshooting guides, and API documentation. You will partner with engineering, product management, and the business across all phases of product development — from ground truth need-finding, to execution, to field testing and validation — to ensure that the user has the right documentation availableThis is an opportunity to join a small and start-up like team to help shape Anduril’s product documentation experience from the ground up.What You'll DoGenerate, review, and edit documentation, that is user-focused and of the highest quality.Documentation covers full development lifecycle – from planning and design to technical configuration, deployment, and integrationWork with engineering to ship user-friendly documentation that not only informs and instructs but also contributes to a robust user experience.Contribute to Anduril’s technical writing toolkit, working on everything from style guides to the documentation lifecycle and review process.Build partnerships across the business to understand our users and our products.Required QualificationsExperience: 4+ years of demonstrated excellence generating technical documentation for various levels of technical audiences for a variety of product types.Technical Aptitude: Reading and interpreting software and hardware user documentation for complex technical products as well as a highly structured certification process.Writing Ability: A proven clear and persuasive writing and in-person communication skills for a variety of audiences from extremely technical to lay personMission-First Mindset: You put the needs of the customer and the mission first. You are motivated by the opportunity to radically evolve national and allied defense capabilities.Adaptability: You thrive in unstructured environments. You are a self-starter who can work independently, solve vague technical problems, and drive tasks to completion without constant supervision.Collaboration & Low-Ego: Collaborate closely with engineering staff, subject matter experts (SMEs) and program management to translate complex technical concepts into clear user-friendly documentation and ensure seamless project delivery.Passion and Curiosity: A passion for excellent documentation and user experience combined with a curiosity for new technology.Development Skills: Basic development proficiency - we value the ability to apply software development best practices to documentation systems.Personal Responsibility: The ability to thrive with a high level of autonomy and responsibility, managing competing demands and tight deadlines.Willingness to streamline and or augment existing processes and products using artificial intelligence.Clearance: Currently possesses and able to maintain an active U.S. Secret security clearance.In this role, you will be subject to pre-employment and randomized substance screening, as required by the Company.Preferred QualificationsExperience using, evaluating, and implementing modern software and automation tools to help manage high volume technical writing requirements.Toolset includes Docs-as-Code, Sphinx, VS Code, basic command line skills, Git (or other source control systems), Mastery of Adobe Acrobat and MS Office Suite.US Salary Range$112,000—$149,000 USDBenefitsThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.Protecting Yourself from Recruitment ScamsAnduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.To Ensure Your Safety And Help You Navigate Your Job Search With Confidence, Please Keep The Following Critical Points In Mind No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications:Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data PrivacyTo view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.About The TeamAnduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and products for Intelligence Community (IC) customers. We work within the IC to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements.About The JobAnduril is seeking a technical writer to partner with our intelligence systems engineering team to generate and maintain engineering and developer-focused technical documentation. The team strongly believes that documentation is a key part of the product development process. In this role you will work closely with developers and users to understand how products are developed as well as how they are used, identify gaps in understanding, and use documentation to close the gap. You will be play a foundational role in setting the tone and quality bar on written artifacts.With our focus on defense and national security, product docs play a critical role in ensuring that front-line decision makers have the best tools and information possible about Anduril systems. As a Technical Writer, your mission is to make this process as easy and seamless as possible, with exceptionally well-written and presented artifacts, while building world-class infrastructure and tooling for creating and maintaining our documentation content at scale.Written content artifacts under this charter may include things like: compliance, process documentation, user guides, release notes, troubleshooting guides, and API documentation. You will partner with engineering, product management, and the business across all phases of product development — from ground truth need-finding, to execution, to field testing and validation — to ensure that the user has the right documentation availableThis is an opportunity to join a small and start-up like team to help shape Anduril’s product documentation experience from the ground up.What You'll DoGenerate, review, and edit documentation, that is user-focused and of the highest quality.Documentation covers full development lifecycle – from planning and design to technical configuration, deployment, and integrationWork with engineering to ship user-friendly documentation that not only informs and instructs but also contributes to a robust user experience.Contribute to Anduril’s technical writing toolkit, working on everything from style guides to the documentation lifecycle and review process.Build partnerships across the business to understand our users and our products.Required QualificationsExperience: 8+ years of demonstrated excellence generating technical documentation for various levels of technical audiences for a variety of product types.Technical Aptitude: Reading and interpreting software and hardware user documentation for complex technical products as well as a highly structured certification process.Writing Ability: A proven clear and persuasive writing and in-person communication skills for a variety of audiences from extremely technical to lay personMission-First Mindset: You put the needs of the customer and the mission first. You are motivated by the opportunity to radically evolve national and allied defense capabilities.Adaptability: You thrive in unstructured environments. You are a self-starter who can work independently, solve vague technical problems, and drive tasks to completion without constant supervision.Collaboration & Low-Ego: Collaborate closely with engineering staff, subject matter experts (SMEs) and program management to translate complex technical concepts into clear user-friendly documentation and ensure seamless project delivery.Passion and Curiosity: A passion for excellent documentation and user experience combined with a curiosity for new technology.Development Skills: Basic development proficiency - we value the ability to apply software development best practices to documentation systems.Personal Responsibility: The ability to thrive with a high level of autonomy and responsibility, managing competing demands and tight deadlines.Willingness to streamline and or augment existing processes and products using artificial intelligence.Clearance: Currently possesses and able to maintain an active U.S. Secret security clearance.In this role, you will be subject to pre-employment and randomized substance screening, as required by the Company.Preferred QualificationsExperience using, evaluating, and implementing modern software and automation tools to help manage high volume technical writing requirements.Toolset includes Docs-as-Code, Sphinx, VS Code, basic command line skills, Git (or other source control systems), Mastery of Adobe Acrobat and MS Office Suite.US Salary Range$146,000—$194,000 USDBenefitsThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.Protecting Yourself from Recruitment ScamsAnduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.To Ensure Your Safety And Help You Navigate Your Job Search With Confidence, Please Keep The Following Critical Points In Mind No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications:Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data PrivacyTo view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.Job DescriptionThe Instructional Design Lead is a hands-on people leader responsible for guiding a small team of Instructional Designers in the creation of high-quality, outcome-driven learning experiences for internal and customer-facing audiences. This role combines deep instructional design expertise with strong leadership, communication, quality assurance, and coaching skills to elevate the capability, consistency, and professionalism of the centralized Learning & Development team.The Instructional Design Lead is accountable for strengthening instructional design standards, improving content quality, developing team capability, and ensuring learning solutions are aligned to business needs, learner outcomes, and adult learning principles. This leader partners closely with L&D program leaders, facilitators, Product Enablement, Operations, and other cross-functional stakeholders to translate complex needs into clear, engaging, scalable learning solutions.Work location & model: Richardson, TX, on-site, 5 days per weekJob Duties And ResponsibilitiesLeadership & Team ManagementSupervise, coach, and develop a small team of Instructional Designers, setting clear expectations for quality, timeliness, collaboration, and professional standards.Provide consistent mentoring, feedback, and skill-building support to grow the team’s instructional design capability, attention to detail, and ownership of quality.Model strong people leadership, emotional intelligence, professional communication, accountability, and constructive problem solving.Manage team workload, project assignments, priorities, and capacity across multiple learning initiatives while ensuring quality is not sacrificed for speed.Create a culture of design excellence, curiosity, innovation, collaboration, continuous improvement, and thoughtful execution.Instructional Design Strategy & Learning OutcomesLead the design of learning experiences that are grounded in clear learning outcomes, adult learning principles, learner needs, and business objectives.Establish and reinforce instructional design standards, development workflows, quality criteria, templates, and review checkpoints for the centralized L&D team.Translate complex business processes, role expectations, system workflows, and stakeholder needs into structured, engaging, and scalable learning solutions.Guide the team in selecting the right learning modality, including eLearning, instructor-led training, blended learning, performance support, video, simulations, and job aids.Ensure learning solutions move beyond task completion and are intentionally designed to build knowledge, confidence, behavior change, and measurable performance outcomes.Content Governance & Quality AssuranceConduct detailed quality reviews of instructional design deliverables, including eLearning modules, facilitator guides, participant materials, videos, graphics, assessments, job aids, and ILT/VILT course materials.Provide constructive, specific, and actionable feedback that improves the work product while developing the designer’s judgment, design skill, and attention to detail.Develop and maintain content standards, templates, visual design expectations, accessibility expectations, and review protocols for all L&D training materials.Ensure learning materials are accurate, polished, learner-centered, instructionally sound, and ready for professional delivery to internal or client-facing audiences.Lead periodic reviews of the content library to improve consistency, relevance, usability, and alignment to current business processes.Learning Analytics & Outcomes EvaluationPartner with L&D leaders and stakeholders to define measurable learning outcomes, success criteria, and evaluation approaches for training programs.Embed appropriate assessments, knowledge checks, practice activities, feedback loops, and performance indicators into instructional design deliverables.Use learner feedback, facilitator observations, performance data, and stakeholder input to identify content improvements and strengthen learning effectiveness.Translate evaluation insights into practical recommendations that improve content quality, learner engagement, and business impact.Cross-Functional Collaboration & Stakeholder AlignmentPartner professionally with L&D program leaders, facilitators, Product Enablement, Operations, Implementation, Client Experience, Support, and other stakeholders to clarify needs, align priorities, and plan learning solutions.Represent the instructional design function in meetings, demos, project planning sessions, and stakeholder discussions with confidence, clarity, and credibility.Ask effective discovery questions, synthesize input, identify learning implications, and recommend appropriate design approaches.Serve as an advocate for learner needs, usability, instructional quality, and practical application in cross-functional discussionsRequirementsEducation Bachelor’s degree required — Education, Instructional Design, Learning Sciences, Organizational Development, Educational Technology, or related field.Master’s degree preferred in Instructional Design, Learning Experience Design, Adult Learning, Organizational Development, or Learning Technologies.Professional certifications (preferred):ATD CPTD or APTDInstructional design, learning experience design, or adult learning certificationAdvanced eLearning authoring, video development, graphic design, accessibility, or facilitation design credentials preferredExperience5+ years of progressive instructional design, learning experience design, curriculum development, or related L&D experience.Demonstrated experience supervising, leading, mentoring, or coaching Instructional Designers or comparable learning roles.Advanced hands-on experience with instructional design tools and methods, including eLearning authoring tools (Articulate—Rise & Storyline), video development, graphic design, instructor-led training design, facilitator guides, simulations, assessments, and job aids.Deep knowledge of adult learning theory, learning science, curriculum architecture, learning outcomes, assessment design, and blended learning methodologies.Proven ability to review complex learning deliverables, identify quality gaps, and provide clear, constructive feedback that improves both the work product and the designer’s capability.Strong professional presence with the ability to present recommendations, facilitate design conversations, influence stakeholders, and represent L&D with credibility.Demonstrated success designing scalable training programs in a SaaS, technology, product, operations, or process-transformation environment preferred.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Real Estate

Montgomery Code is hiring a Senior Content Strategist to own client content and produce the work that carries our clients' messages to technical markets. Our clients build things: manufacturers, SaaS teams, and ecommerce brands that make their own products. You will dig into how those products actually work and translate that into content that reads like it was written by someone in the room, because we're in the room often.This is an ownership role: you own client content end to end and report directly to the Founder. It is also a people job: you are on the phone with engineers, in the room with designers, and trusted by clients to ask the right questions. The bar here is high on every deliverable, from foundational messaging to a single social caption. You become the deepest in-house expert on each client's product, and the work you ship reflects it.WHAT YOU'LL DOOwn client-content relationships end to end, leading the retrieval of content, ideas, and inspiration from the client with guidance from leadershipDevelop foundational brand messaging and positioning for brand launches and product launches, grounded in research and technical copywritingInterview clients, study their products and buyers, and pull technical detail out of engineers and operators, often by picking up the phone to get it fastWrite the work yourself: case studies, industry guides, website copy, blog posts, email campaigns, ad copy, social captions, and video scriptsTurn video interviews and transcripts into written storiesManage select client social calendars across LinkedIn and other platforms, using scheduling tools and native platformsCurate photography and video from the asset library, selected to build a clear, compelling narrativePublish and update website content across Webflow and SanityBuild AI workflows for research and outlining, including projects and knowledge bases, so client context scales across the teamOwn the messaging layer that ties creative together, collaborating with designers, photographers, videographers, and the Creative DirectorDevelop ad copy and campaign messaging in partnership with the growth teamConduct keyword, copy, and audience research for client brands and their competitorsWHAT SUCCESS LOOKS LIKEYou know each client's content more deeply than anyone else on the team, including leadershipYour work clears client approval with little to no feedbackClients bring their content questions to you first and treat you as a thought partner, not a vendorYou run your accounts independently: research, drafting, and client communication move without waiting on directionSome briefs land crystal clear, others vague, and you go find the answer either wayYou iterate in the open, trading drafts and feedback with teammates so every round gets strongerYou bring momentum and clarity across a wide variety of technical client workREQUIREMENTS4 to 8 years in product, content, and digital marketingBachelor's degree in Marketing, Communications, Journalism, English, Public Relations, Advertising, Engineering, or a related fieldGenuine interest in technical products and the people who build them (if this isn't you, please don't apply)Strong collaborator: you work shoulder to shoulder with designers, photographers, videographers, and the Creative Director, and you communicate clearly with everyone in the roomHypersocial: you build easy rapport with clients and teammates, and you make the quick call to get what you need instead of waiting a week on an email replyProactive and resourceful: when a brief is thin, you go find what is missing instead of waiting to be toldPrecise: senior enough to work independently and ship client-ready work with minimal revisionHands-on AI experience, including building knowledge bases and using it for research and drafting workflowsStrong editorial judgment: you can look at a draft and say what is working, what is not, and whyComfortable in a fast-paced agency environment, moving between manufacturers, SaaS teams, and ecommerce brands in the same dayTOOLSGoogle Workspace • Asana • Slack • Milanote • HubSpot • Mailchimp • Webflow • Sanity • Buffer • Claude • LinkedIn • Google Analytics • Figma • Adobe Lightroom • Adobe Premiere ProLOCATION, PTO, BENEFITS, SALARYLocation: Grand Rapids, MI (onsite with hybrid flexibility earned)PTO: Unlimited after 6 monthsBenefits: Annual bonus eligibility and 401k match. Health benefits are not offered at this time.Salary: $70k to $85k, based on skills and experienceReports to: Founder/PrincipalAPPLICATIONPrepare to share your resume and portfolio to careers@montgomerycode.com with links to:Case study portfolioProduct launch portfolioSocial campaign portfolioCopywriting sampleAnything else you'd like us to know about youABOUT MONTGOMERY CODEMontgomery Code is an embedded product marketing studio for technical teams. As an extension of client teams, we plan, launch, and scale work across positioning and messaging, brand and logo design, website builds, content and campaign production, and conversion-focused advertising. Our clients come to us to grow, and our work is built to convert.Keywords: Senior Content Strategist, Content Strategist, Content Marketing Strategist, Technical Content Strategist, Content Marketing Manager, Product Marketing Strategist, Product Marketing Manager, Technical Marketing Strategist, Technical Copywriter, Brand Messaging, Positioning, B2B, Ecommerce, DTC, SaaS, Manufacturing, Engineering Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Marketing Services

Direct message the job poster from O.C. Tanner Greg Peterson Greg Peterson Talent, Culture, & Strategic HR at O.C. Tanner Do you love using words to make software function as clearly, easily, and enjoyably as possible?As a member of O. C. Tanner’s Product Experience Team, the Senior Product Writer & UX Content Strategist Lead will establish and lead a dedicated Product Content discipline embedded within the Product Experience department. This role is responsible for the strategy, governance, and systems that determine how O.C. Tanner’s software platform communicates with users across product experiences, global nuances, workflows, notifications, onboarding, feature education, and AI-enabled interactions.This is a highly senior role for a strategic writer, content systems thinker, and user experience leader who understands that product language is not simply copy—it is a core part of the user experience, product adoption, engagement, trust, and scalability. You will collaborate closely with the Executive Creative Directors/User Experience, Product Triads, and Marketing.Why This Role MattersBecause recognition is communication, the effectiveness of O.C. Tanner’s recognition experiences depends heavily on the clarity, consistency, empathy, and strategic quality of the communication systems that power them.Key ResponsibilitiesProduct Content Strategy & GovernanceEstablish and lead product content strategy across user-facing software experiences, including product language systems, standards, governance, terminology, naming, and editorial quality.Sync with our brand standards and establish the UX voice, tone, terminology, interaction language, naming frameworks, accessibility, translatability, globalization, and AI readiness.Create scalable governance models that reduce inconsistency, improve cross-functional alignment, and support faster feature development.UX Strategy & Platform CommunicationDefine how the software platform communicates with users across key workflows, onboarding moments, system notifications, product guidance, behavioral prompts, and user journeys.Ensure product communication improves user comprehension, usability, engagement, adoption, and trust across the recognition ecosystem.Bring O.C. Tanner brand strategy and communication expertise into product strategy and execution through user-facing content.Product Language Systems & AI ReadinessBuild the language infrastructure required for scalable, AI-enabled experiences, including standards that keep AI-supported content consistent, trustworthy, brand-aligned, and policy-aligned.Govern product terminology, feature naming, interaction language, and content patterns across the platform.Partner with product, design, engineering, research, marketing, brand, client success, and other user-content stakeholders to improve consistency across user touch points.Leadership & Cross-Functional InfluenceEstablish Product Content as an embedded Product discipline that participates in product decisions from the outset rather than operating as downstream copy support.Provide strategic direction, mentorship, prioritization, and content leadership for product teams and future Product Content roles.Build credibility for content expertise within Product and help Product teams make stronger decisions around communication, terminology, feature naming, and user engagement patterns.Required QualificationsExtensive experience in product content strategy, UX writing, content design, software platform communication, product language systems, or a related discipline.Demonstrated ability to lead content strategy for complex digital products, platforms, or ecosystems.Strong strategic writing background with the ability to translate product strategy, user needs, and business objectives into clear, scalable communication systems.Experience creating voice, tone, terminology, naming, editorial, localization, accessibility, or content governance standards.Ability to influence senior stakeholders and cross-functional teams across Product, UX, Engineering, Marketing, Brand, Client Success, and Research.Deep understanding of how content drives adoption, engagement, usability, trust, and product performance.Preferred QualificationsExperience working in SaaS, enterprise software, HR technology, recognition, employee experience, or workplace culture products.Experience building or scaling a content design, UX writing, or product content function.Familiarity with AI content governance, AI-assisted content production, or language systems for AI-enabled user experiences.Experience leading feature naming, product taxonomy, terminology systems, or design system content standards.Success Looks LikeO.C. Tanner has a clear, governed product language system across software experiences.Product teams have reusable content standards, patterns, and frameworks that accelerate delivery and reduce communication rework.User-facing product communication becomes more consistent, intuitive, trustworthy, accessible, translatable, and brand-aligned.Product Content becomes embedded in planning, design, feature development, and experience optimization.The organization is better prepared for AI-enabled product experiences and AI-supported content production. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing, Product Management, and Design Industries Business Consulting and Services and Human Resources Services

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Specialist, Technical WriterJob Code: 44798Job Location: Palm Bay, FloridaJob Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday offJob Description:L3Harris Technologies, Inc. is seeking a Senior Specialist, Technical Writer with strong technical-writing expertise and broad project-management knowledge. The successful candidate will plan, develop, and deliver technical documentation—including operations and maintenance manuals, user guides, and instructional materials—for print, multimedia, and web-based publication.This role requires the ability to manage complex projects or processes with general oversight; collaborate and communicate across functional boundaries to gain cooperation on operational processes, practices, and procedures; and maintain exceptional organization, attention to detail, and focus while completing complex assignments.Essential Functions: Collaborate with cross-functional teams—including development teams, product managers, and subject matter experts—to gather information and understand complex technical concepts. Develop, organize, and deliver technical information, including user guides, training materials, installation manuals, and procedures, for technical and non-technical users in structured-markup and unstructured Word environments. Interpret technical drawings and convert technical information into clear, accurate, easy-to-follow procedures. Communicate complex information clearly, concisely, and accurately; ask effective questions to confirm technical accuracy and completeness. Identify and resolve documentation gaps through independent research, stakeholder interviews, and hands-on exploration of equipment and systems. Develop a practical understanding of the technologies and products being documented; learn new technologies quickly and work effectively in a fast-paced environment. Review documentation for style, design, layout, technical accuracy, completeness, and editorial quality. Establish and maintain measurable documentation standards across the technical-writing team to promote accuracy, clarity, consistency, and quality. Ensure adherence to documentation best practices and approved style guides, maintaining a consistent tone, structure, and format across all deliverables. Manage assigned tasks, priorities, and information flow using collaboration and project-management tools, such as Jira and Confluence. Proactively coordinate with development teams to ensure documentation is updated promptly to reflect equipment changes, enhancements, and revisions. Stay current with technical-documentation standards, tools, and industry trends; recommend process improvements and new approaches that enhance documentation quality and efficiency. Use advanced Excel capabilities—including formulas, functions, VBA, and macros—to support documentation tracking, analysis, reporting, or process automation, as required. Demonstrate strong written and verbal communication skills, exceptional attention to detail, and the ability to prioritize and manage complex projects.Qualifications: Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience Active TS/SCI with CI PolyPreferred Additional Skills: Comfortable with creating documentation in Dreamweaver, Confluence, FrameMaker, etc. Experience working with the Atlassian Suite (JIRA, Confluence, etc.) Experience creating companion information such as illustrations using photography or illustration software (Photoshop) or flowcharts/graphs using Visio Experience in training curriculum development Understanding of Systems Development Lifecycle (SDLC)L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Direct message the job poster from Hunter Recruiting Grace Moran Grace Moran Sourcing Specialist at Hunter Recruiting The Technical Writer will develop and maintain technical documentation for internal and external publication. This position works closely with engineering, operations, quality, product support, and sales teams to translate technical information into clear, accurate, and organized documentation.Technical Writer Responsibilities:Write and edit technical documentation including manuals, procedures, user guides, and service bulletins.Review engineering drawings, design reports, and technical specifications to gather documentation content.Translate technical concepts into clear and concise technical documentation.Maintain technical documentation according to established style guides, templates, and documentation standards.Maintain documentation records, revision updates, and version control.Verify technical information with engineers and subject matter experts.Manage document vaulting and change management workflows within the Product Data Management (PDM) system.Conduct research related to applications and service requirements within the general aviation market.Develop documentation supporting engineering, manufacturing, certification, and product-use requirements.Technical Writer Qualifications:Associate degree in Technical Writing, Communications, English, Engineering, or a related discipline.0–2 years of technical writing or documentation experience.Knowledge of technical writing practices and documentation tools.Experience with editing, proofreading, and technical document formatting.Ability to interpret engineering drawings and technical information.Knowledge of document management and revision control.Familiarity with documentation and publishing software.Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint Show more Show less Seniority level Entry level Employment type Full-time Industries Aviation and Aerospace Component Manufacturing

Job DescriptionAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today!As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.Responsibilities Determine the needs of end users of technical documentation Study product samples and talk with product designers and developers Work with technical staff to make products easier to use and thus need fewer instructions Organize and write supporting documents for products Use photographs, drawings, diagrams, animation, and charts that increase users' understanding Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms and media Gather usability feedback from customers, designers, and manufacturers Revise documents as new issues arise You will create operating guidelines, knowledge bases, customer support agent content, and "frequently asked questions" pages to help customer support staff, consumers, and other users within a company or an industry.You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing. You must be able to understand complex information and communicate the information to people with diverse professional backgrounds. You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.Must Haves Demonstrated aptitude for quickly learning and understanding new technologies Keen technical curiosity, with outstanding research and problem-solving skills Ability to break down complex technical subjects and present them in an approachable way Clear and concise writing, with the ability to tailor style and vocabulary to the audience Strong drive to succeed and hunger for interesting challenges Commitment to following and improving team processes and style standards 5+ years of professional experience as a writer or content manager Fluency in the English language Nice To Haves Familiarity with web technologies and web-based content creation tools Programming skills in any language An eye for visuals and graphic design, and familiarity with image editing tools Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production Bachelor's degree in a related field or equivalent work experience How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.Req Id: R_2609_12299Posted At: Tue Sep 22 2026 00:00:00 GMT+0000 (Coordinated Universal Time) Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Outsourcing and Offshoring Consulting

Du brennst für erstklassigen Content und verstehst Kanäle, Zielgruppen und Formate so gut, dass aus Insights starke Stories werden? Du bringst eine echte Hands-on-Mentalität mit und willst mit uns die medizinische Kommunikation verändern? Dann suchen wir dich ab sofort als (Senior) Content Strategist (m/f/d)!Seit der Gründung 2019 setzt sich Famedly dafür ein, medizinische Kommunikationsprozesse datenschutzkonform zu digitalisieren und damit das Gesundheitssystem zu revolutionieren. Famedly hat den ersten von der gematik zertifizierten TI-Messenger auf den Markt gebracht, um die Kommunikation und Zusammenarbeit innerhalb des Gesundheitssektors zu verbessern. So ermöglicht Famedly medizinischen Teams den Austausch sensibler Patienteninformationen, Bilder und andere Dateien in Echtzeit und von jedem Ort - von Medikationsplänen, Laborwerten bis hin zu Röntgenbildern. Als dynamisches, remote-first arbeitendes Startup mit Sitz in Berlin mit einem wachsenden und erfahrenen Team arbeiten wir gemeinsam jeden Tag an unserer Vision eines Gesundheitswesens ohne Informationsbarrieren.Als (Senior) Content Strategist (m/f/d) bist du dafür verantwortlich, wie Famedly nach außen wahrgenommen wird. Du entwickelst die kreativen Leitideen hinter unseren Kampagnen – datenbasiert, zielgruppengetrieben und mutig. Dabei arbeitest du eng mit Selenia und Valentin im Marketing zusammen, die dich mit Rat und Tat unterstützen.Deine Aufgaben:Du entwickelst und verantwortest unsere Content-Strategie über alle Kanäle hinweg (Lead-Magnets, Website, Blog, LinkedIn, Newsletter, Events, Sales-Enablement-Material).Du baust skalierbare redaktionelle Systeme und Standards auf, statt Content nur ad hoc zu produzieren.Du analysierst Zielgruppen, ihre Bedürfnisse und ihre Kanalnutzung. Du weißt, wie sich Botschaften je nach Kanal und Funnel-Stufe unterscheiden müssen und setzt genau dort an.Du übersetzt komplexe, regulatorische und fachliche Themen (gematik, DSGVO, TI-Infrastruktur) in verständliche, überzeugende Inhalte für unterschiedliche Zielgruppen.Du planst Assets und Inhalte für organische und bezahlte Kampagnen und setzt diese gemeinsam mit unserer Grafikdesign- und Video-Agentur um.Du führst regelmäßig Abstimmungs- und Strategycalls mit Sales, Customer Success und Product.Du definierst KPIs für deinen Bereich, anhand derer du die Wirkung des Contents messbar und bewertbar machst.Das bringst du mit:Mehrjährige Erfahrung (Mid- bis Senior-Level) im eigenverantwortlichen Aufbau von Content-Strategien, idealerweise in einem wachsenden Tech- oder SaaS-Umfeld mit Health-Care FokusExzellentes Schreiben und Redigieren: klare Sprache, ein gutes Gespür für Ton und StrukturStrategisches, wirtschaftliches Denken: Du fragst bei jedem Content-Stück, welchem Zweck es dient, für wen es ist und wie es auf Unternehmensziele einzahlt.Erfahrung darin, Content-Qualität durch Systeme und Standards zu skalieren, nicht nur durch EinzelstückeRedaktionelle Handwerkskunst: Ob Whitepaper, Landingpages, Blogartikel, LinkedIn Posts, oder Messematerial, du machst aus jedem Format die beste VersionDu bist fit mit Claude o.ä. LLMs oder hast hohe Eigenmotivation deine AI-Skills zu perfektionieren. Skills mit automatisierten Content System und/oder Claude Code sind ein absolutes Plus.Du hast Lust, dich in ein reguliertes, fachlich anspruchsvolles Themenfeld wie das Gesundheitswesen einzuarbeiten. Erfahrung in diesem Feld ist ebenfalls ein großes Plus.Du sprichst Deutsch auf muttersprachlichem Niveau und verfügst über verhandlungssichere Englischkenntnisse in Wort und Schrift.Darum solltest du zu Famedly kommen:Arbeite in einem aufstrebenden Startup, das sich in einer spannenden Wachstumsphase befindet - Seit 2019 sind wir sehr schnell gewachsen und wir haben noch Großes vor! Famedly hat den ersten von der gematik zertifizierten TI-Messenger auf den Markt gebracht und wir entwickeln diesen mit Deiner Hilfe weiter!Deine perfekte Work-Life-Balance - Mit Remote Work bestimmst Du, wann und wo du am produktivsten bist. Gleichzeitig hast du die Chance, in unserem Büro in Berlin zu arbeiten. Du entscheidest: statte Dein Homeoffice aus oder nutze einen Co-Working-Space!Attraktive Rahmenbedingungen - Ein attraktiver Stundenlohn, modernes Arbeitsequipment und 28 Urlaubstage im Jahr.Flexible Benefits: Mit deinem monatlichen Probonio-Budget entscheidest du selbst, wofür du es einsetzt – zum Beispiel für eine vergünstigte Mitgliedschaft im Urban Sports Club oder Gutscheine für Food, Mobilität, Shopping und Lifestyle. Zusätzlich erhältst du attraktive Corporate Discounts und profitierst von unserem Company Bikeleasing.Eigenverantwortung & Gestaltungsspielraum - Bei Famedly machst du den Unterschied. Gestalte die Unternehmensstrukturen und internen Prozesse von Anfang an mit und leiste Deinen individuellen Beitrag. Um unsere Mission voranzubringen, ist jeder Prozess es wert, in Frage gestellt und optimiert zu werden!Ein vielfältiges und internationales Team - Wir legen großen Wert auf ein offenes Mindset und eine diverse und inklusive Kultur, in der sich jede:r wohlfühlt.Regelmäßige Team-Events - Workshops, Teambuildings, virtuelle Spieleabende und Firmenevents wie das halbjährlich stattfindende Famedly Summit.Wir sind stolzer Equal-Opportunities-Employer und legen viel Wert auf gegenseitige Toleranz und Akzeptanz mit vielfältigem Umfeld. Bei uns erhält jede:r im Bewerbungsprozess die gleichen Chancen. Wir freuen uns auf dich!Klingt gut? Worauf wartest du dann noch? Bewirb dich jetzt!Du erfüllst nicht alle Anforderungen, findest die Position aber spannend und kannst dir gut vorstellen, die richtige Person für diese Rolle zu sein? Dann lass uns in deiner Bewerbung mehr über deine einzigartigen Erfahrungen und Fähigkeiten erfahren – wir sind gespannt! Show more Show less Seniority level Associate Employment type Full-time Job function Other Industries Technology, Information and Media

ELEKS Information Development Office is looking for a Senior Information Developer to join our team in Poland.About ProjectThe project focuses on a web portal designed to automate insurance processes within the healthcare domain. The product is a large, long-term solution with complex functionality and processes, where the InfoDev specialist will support clear, structured, and up-to-date product and technical documentation.Requirements3+ years of relevant work experience Understanding the software documentation specifics Deep knowledge of software terminology Knowledge of technical documentation development methodology (DDLC) and its interdependence with SDLC Experience in setting up documentation processes Proven experience in updating documentation according to the existing templates Solid experience in creating documentation and templates (if needed) from scratch Proven experience in UX writing Advanced level of EnglishResponsibilitiesUnderstand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO Communicate the status of documentation tasks in progress to ensure timely delivery Interview subject matter experts to obtain ongoing details on the projects Create documentation templates for various document outputs Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems Take active (or passive) part in competence development events of IDO Take part in coaching and mentoring of the junior staffYou can apply your CV here: https://jobs.lever.co/eleks/25e13280-5458-4f6d-9a68-6b01379109fd?lever-origin=applied&lever-source%5B%5D=dou.euWhat You Will Get With EleksClose cooperation with a customer Challenging tasks Competence development Team of professionals Dynamic environment with a low level of bureaucracy Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Internet Publishing

We are seeking an experienced Technical Author to create clear, practical guidance for a range of IT and digital systems. You will work with technical SMEs and system users to turn complex processes into accessible documentation. The Role As the Technical Author, you'll: Create a comprehensive suite of user guides and process documentation. Produce guidance covering CDE, CAD and BIM platforms. Work with technical SMEs to understand system functionality. Engage system users to understand process…

Technical Writers, Editors & Content Quality Specialists. Remote AI Evaluation ProjectWe are seeking experienced Technical Writers, Technical Editors, Documentation Specialists, Content Editors, Copy Editors, and Content Quality Professionals to evaluate advanced AI-generated writing.You will compare model-generated responses, assess subtle differences in clarity, tone, coherence, usefulness, and instruction-following, then provide structured scores and detailed written rationales.What You’ll DoEvaluate multiple AI-generated responses to writing promptsCompare responses for clarity, tone, coherence, usefulness, and accuracyAssess whether content follows the original instructionsIdentify subtle differences in writing qualityAssign analytical quality scores using project-provided guidelinesWrite clear and well-reasoned rationales for evaluation decisionsIdentify vague, confusing, repetitive, or poorly structured writingEvaluate technical and instructional content for readabilityAssess whether explanations are appropriate for the intended audienceIdentify opportunities to improve organization, precision, and instructional valueReview grammar, syntax, terminology, and styleEvaluate whether technical concepts are communicated accurately and efficientlyApply evaluation rubrics consistently across large volumes of contentDocument findings carefully using digital review platformsCollaborate asynchronously with reviewers and project leadsIncorporate feedback and maintain consistent evaluation standardsDeliver high-quality work within project timelinesWho Can ApplyRelevant backgrounds include:Technical Writers, Senior Technical Writers, Lead Technical Writers, Technical Editors, Documentation Writers, Documentation Specialists, Documentation Engineers, and Technical Content Specialists.Editorial backgrounds may include:Editors, Copy Editors, Content Editors, Line Editors, Developmental Editors, Managing Editors, Associate Editors, Proofreaders, Editorial Reviewers, and Quality Editors.Documentation backgrounds may include:Documentation Specialists, Documentation Managers, Information Developers, Information Architects, Knowledge Base Writers, Knowledge Management Specialists, Help Center Writers, and User Assistance Writers.Software and technology writing backgrounds may include:Software Technical Writers, API Writers, Developer Documentation Writers, Developer Education Writers, Developer Advocates with strong documentation experience, SDK Documentation Writers, and Product Documentation Specialists.Instructional backgrounds may include:Instructional Writers, Instructional Designers, Learning Content Developers, Training Content Writers, Curriculum Writers, Educational Content Specialists, and E-Learning Writers.Content quality backgrounds may include:Content Quality Analysts, Content Reviewers, Content Evaluators, Editorial Quality Specialists, Writing Quality Reviewers, Language Quality Analysts, and Content QA Professionals.Additional relevant roles include:UX Writers, Content Designers, Product Writers, Knowledge Writers, Business Writers, Proposal Writers, Research Editors, Communications Specialists, and Professional Writers with strong technical or instructional editing experience.Relevant Technical Writing ExperienceStrong candidates may have experience creating or reviewing:Technical documentationProduct documentationUser guidesInstruction manualsAPI documentationDeveloper documentationSoftware documentationHelp center articlesKnowledge base contentTroubleshooting guidesStandard operating proceduresInstallation guidesConfiguration guidesRelease notesTechnical tutorialsHow-to guidesTraining materialsFAQsProcess documentationInternal documentationTechnical reportsWhite papersRequirementsExceptional written communication skillsProfessional experience in technical writing, editing, documentation, content evaluation, or a closely related fieldStrong ability to evaluate clarity, tone, coherence, and usefulnessExcellent command of grammar, syntax, and written styleAbility to identify subtle quality differences between similar responsesStrong critical-thinking skillsExceptional attention to detailComfortable following structured evaluation rubricsAbility to provide detailed but concise rationalesComfortable using digital review and annotation toolsAbility to work independently in a remote environmentStrong deadline and workload management skillsPreferred BackgroundSeveral years of professional technical writing or editing experienceExperience working at a technology or software companyExperience writing or reviewing technical documentationExperience with developer or API documentationExperience creating instructional contentExperience working with formal style guidesExperience editing work produced by other writersExperience conducting content QAExperience reviewing large volumes of written contentExperience creating documentation standards or editorial guidelinesExperience mentoring or reviewing junior writersThis opportunity is ideal for professionals who can look at two technically competent pieces of writing and identify which one communicates more clearly, follows the instructions more precisely, better serves the intended audience, and delivers stronger instructional value. We are a referral partner of the client. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Knowledge Base Specialist | B2B SaaS | Fully Remote (UK)Our client is a growing UK software business whose platform helps operationally complex, regulated businesses run their day-to-day and stay compliant. The product is getting bigger, the customer base is getting bigger, and the volume and complexity of support is growing with both.Right now, knowledge sits across teams. Some of it is in the help centre, some of it is in people's heads, and a fair amount of what is published is out of date or hard to follow. Customers don't always find the answer, so they raise a ticket instead. Internal teams don't always have a single place to point them.That is the problem this role exists to fix.The roleYou'll own the knowledge base. Not just the writing, but the structure, the search logic, the taxonomy and the journey a customer takes from "I'm stuck" to "sorted". You'll work directly with the Head of Operations to define a self-service strategy that scales, and you'll sit close enough to Product and Engineering to capture what's changing at the source, before it lands on a support queue.In practice that means writing and editing how-to guides, workflow tutorials and troubleshooting content that a non-technical customer can actually use. Auditing what exists, merging duplicates and retiring the dead weight. Designing learning paths rather than lists of articles. Watching helpfulness scores, search trends and deflection rates, and using them to decide what gets fixed next. Owning the style guide and keeping documentation in step with every release.This is a remote-first business with an established habit of getting the team together in person, so expect quarterly UK offsites, an annual full-team offsite and the occasional trip to a client site.Who this suitsYou have two or more years in technical writing, content design or knowledge base management for a SaaS or technical product, and you've done it inside a fast-moving software company alongside Product and Support teams. You're technically comfortable enough to sit with an engineer, understand what they've built and translate it into something a busy operations manager can follow. You know your way round a help centre platform such as Zendesk, Intercom or Confluence, and you use the analytics rather than just publishing and hoping.Even better if you've built a help centre from scratch, you're already using AI tools to speed up drafting and tagging, or you know accessibility best practice for documentation Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Marketing Industries IT System Custom Software Development and Technology, Information and Media

DescriptionThe Technical Writer owns the complete documentation lifecycle for a product-led support function, managing help guides, internal SOPs, wiki resources, and in-app communications. This role sits at the intersection of content strategy and AI-powered support, where documentation quality directly drives ticket deflection and customer self-service success. The Technical Writer collaborates cross-functionally with product, engineering, support and other teams to ensure accurate, customer-centric content across all touch points.Key job responsibilities Create, maintain, and optimise customer-facing help guides that power an AI support bot, directly influencing ticket deflection rates and customer resolution metrics Develop comprehensive Standard Operating Procedures by partnering with support agents and cross-functional stakeholders, ensuring consistent tone and technical accuracy across all internal documentation Support product launches across the complexity spectrum by producing documentation from scratch or updating existing guides based on feature scope Manage documentation lifecycle through systematic content tagging, regular reviews, and proactive maintenance frameworks Test, adjust, and monitor in-app experiments including welcome messages, user workflows, and customer messaging to maximise AI engagement and effectiveness Facilitate discussions between external partner teams and internal product teams to identify process gaps and improve customer experience Challenge existing processes that compromise the customer experience and propose modifications aligned with organisational standards Maintain expertise in support tooling features and product launches to leverage the most impactful content delivery approachesA day in the lifeThis role blends analytical, creative, and collaborative work throughout the day. You'll review AI support bot performance metrics to identify content gaps, then pivot to building or refining documentation based on what's driving unresolved customer queries. Cross-functional meetings with product, and engineering teams are a regular feature—you'll drive alignment on process changes, present recommendations to senior leaders, and advocate for the customer experience.On the content creation side, you'll conduct intake conversations with subject matter experts, draft SOPs and help guides, and shepherd them through review before publishing to both customer-facing and agent-facing AI systems. You'll also run in-app messaging experiments, adjust engagement flows based on data, and manage your content lifecycle backlog—flagging guides due for refresh and planning upcoming documentation work.No two days look the same; you might spend one day deep in writing and another facilitating stakeholder discussions or analysing bot resolution data to inform your next content priority.About The TeamVeeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.Basic Qualifications Experience writing and publishing technical documents or equivalent Experience communicating technical concepts and processes using clear, simple language and visuals Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs Experience using content management systems and content toolsPreferred Qualifications Experience communicating and presenting to senior leadership Experience in customer-facing roles Experience writing documentation that feeds AI-powered systems (chatbots, knowledge bases, or automated support tools) Track record of building or improving documentation processes, frameworks, or lifecycle management systemsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Veeqo Limited - L69Job ID: A10454369 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology, Consulting, and Engineering Industries Software Development

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Global Education Department enables Motorola Solutions’ technologies to be deployed, used, and supported with confidence. We create scalable training and learning experiences for customers, partners, and employees worldwide. Through clear, effective education on our products and solutions, we directly support safer communities and more resilient organizations. Job DescriptionThe Senior Instructional Designer is an end-to-end learning architect and author within the Online Training Team. This role is responsible for the full lifecycle—from front-end performance analysis and learner persona creation to hands-on development and portfolio maintenance—of high-quality online technical product training.This is a full-stack, hands-on instructional design and development role. The ideal candidate does not just write storyboards or manage vendors; they directly author interactive eLearning, translate complex software UI changes into task-based user workflows, and own learning products from strategy to finished build. Success requires deep instructional design theory, advanced proficiency in authoring tools like Articulate Storyline 360, and comfort leveraging emerging technologies—including generative AI—to accelerate output.Key Responsibilities End-to-End Instructional Design: Conduct needs analysis, build targeted learner personas, map task workflows, define measurable learning objectives, create instructional strategies, and build assessments that drive performance outcomes. Hands-On eLearning Development: Directly author interactive, visually compelling online training modules, simulations, and software walkthroughs in Articulate Storyline 360 and Rise 360. UI & Workflow Translation: Analyze complex hardware and software updates, release notes, and UI changes to evaluate their impact on user workflows and update learning materials accordingly. Multimedia Production: Produce supporting multimedia assets—including software demo videos, animations, and graphics—using tools like Camtasia and the Adobe Creative Suite. Portfolio & Asset Lifecycle Management: Manage, prioritize, and maintain the ongoing accuracy of training assets across a product portfolio to align with rapid release cycles and product roadmaps. SME & Stakeholder Collaboration: Partner directly with Product Managers, Engineers, and Technical SMEs across global time zones to gather inputs, validate technical accuracy, and manage project timelines. Instructional Quality & Standards: Apply solid adult learning principles, performance-based design, and modular content architecture while adhering to brand guidelines and accessibility standards. AI Tool Integration: Actively use AI-enabled tools (e.g., ChatGPT, Claude, Midjourney) to accelerate scripting, scenario generation, media creation, and content optimization. Continuous Improvement: Analyze post-launch learner analytics, assessment data, and feedback to continuously optimize learning experiences. Basic RequirementsBasic Requirements Associate or Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent practical experience). 5+ years of professional experience in Instructional Design or Learning Experience Design, owning the full instructional design lifecycle (ADDIE/SAM) from front-end needs analysis to final build. Advanced, hands-on technical proficiency in Articulate Storyline 360 and Rise 360 with a proven track record of authoring custom interactions, variables, conditions, and state changes from scratch (this role requires direct building, not hand-offs to external developers). Mandatory Portfolio/Work Samples: Must present a portfolio showcasing work samples of interactive technical training, custom Storyline builds, task-based simulations, and clear instructional design decisions. Solid, demonstrable grasp of adult learning theories, learner persona development, and performance support frameworks. Experience designing and developing training for software, SaaS, hardware, telecommunications, enterprise technology, or complex technical product environments. Preferred Qualifications & Competitive Advantages Demonstrated ability to translate technical UI changes, system updates, and architecture diagrams into intuitive, scenario-based learning. Proven experience using Generative AI tools in active workflows (e.g., rapid scripting, prototyping, prompt engineering, or media generation). Advanced video editing and screencast production skills (Camtasia, Premiere Pro). Experience working across cross-functional, global teams and managing multi-product training portfolios. Excellent verbal and written communication skills with strong SME interview and stakeholder management capabilities. Travel RequirementsNone Relocation ProvidedNone Position TypeExperiencedReferral Payment PlanYesEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.Originally posted on Himalayas

At CluePoints, we’re redefining how clinical trials are run. As the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight software, we harness advanced statistics, artificial intelligence, and machine learning to ensure the quality, accuracy, and integrity of clinical trial data, helping life sciences organizations bring safer, more effective treatments to patients faster. We’re proud to be an ambitious, fast-growing technology scale-up with a dynamic and diverse international team representing more than 20 nationalities. Collaboration, flexibility, and continuous learning are part of our DNA. At CluePoints, you’ll find a culture where you can grow, make an impact, and have fun along the way. Guided by our values of Care, Passion, and Smart Disruption, we’re united by a shared mission: to create smarter ways to run efficient clinical trials and deliver AI-powered insights that improve human outcomes worldwide. The Role: CluePoints is seeking an experienced Learning Experience Designer / Instructional Designer to design, develop and deploy engaging learning experiences that accelerate the productivity and effectiveness of new and existing commercial team members.The contractor will partner closely with Subject Matter Experts (SMEs) across Product, Commercial, HR and Leadership to transform complex business and technical content into practical, scalable learning. The learning portfolio will support onboarding, reboarding, product proficiency, commercial excellence and customer engagement skills.The role owns the learning design, creation and configuration: learner journey design, content development, e-learning production, role-play simulation design, Docebo administration and configuration. The intended outcomes are faster ramp time, stronger commercial competency and more consistent execution across the customer-facing organisation.The initial engagement is scoped at 5-6 weeks, with an option to extend to 8 weeks subject to delivery progress and agreed priorities. Work is remote-first.ResponsibilitiesWe are looking for someone to deliver the following work streams. The final volume and sequencing of learning assets will be agreed at kick-off against business priorities, source-content readiness and SME availability. 1. E-learning development Work with Subject Matter Experts to develop the storyboards for the learning program,coursesand modules From the storyboards, build engaging digital learning using Articulate Rise, Storyline,DoceboCreate or an agreed equivalent. Use scenario-based learning, branching conversations, case studies, knowledge checks, video,gamificationand interactive simulations where these methods improve user experience,applicationand retention. Apply adult-learning and modern instructional-design principles to create concise,accessibleand learner-centredexperiences. 2. Role-play and AI coaching development Work withSME’sto design realistic role-play exercises aligned toCluePointsICP’s, buyer personas and sales motions. Configure AI-driven coaching simulations withinDocebofor product value pitching, discovery, qualification, objection handling, valuesellingand executive conversations. Define coaching criteria, performance rubrics and actionable feedback to support learner growth. 3. LMS and learning-experience configuration Configure courses, curricula, assignments, learning plans, certificationpathwaysand learner journeys inDocebo. Implement assessments, completion criteria, progresstrackingand reporting aligned to onboarding and reboarding milestones. Maintain a seamless learner experience across digital, virtual, classroom and performance-support assets. 4. Assessment and learning measurement Develop knowledge assessments, practicalexercisesand competency evaluations. Define success measures for engagement, completion, knowledge, skillapplicationand business impact. Analyze learner data and feedback, identify trends and recommend evidence-based improvements. 5. Pilot, iteration and handover Support a pilot cohort of new hires and existing commercial team members, gatherfeedbackand incorporate agreed changes. Produce LMS administrationndmaintenance documentation, including ownership and refresh recommendations. Handover editable source files, approved assets and agreed operating guidance at contract completion. ExperienceThe successful contractor will demonstrate: 3+ years of learning experience orinstructional-design experience, ideally supported by a portfolio of B2B SaaS sales or commercial-enablement programs. Proven ability to extract, simplify and structure learning content from technical and business SMEs. Strong curriculum, learner-journey, storyboard,assessmentand performance-support design capability. Proficiency with at least one major authoring tool, such as Articulate Rise, Storyline, DoceboShape, iSpringor equivalent. Hands-on experience withDoceboor a comparable LMS, including course configuration, learning plans,assessmentsand reporting. Experience designing scenario-based learning, sales role plays or AI-enabled coaching simulations. Strong stakeholder and independentproject-managementskills, with the ability to manage SME reviews anddeliverymilestones in a lean team. A practical understanding of adult learning, accessibility, evaluation and iterative improvement. Equal Opportunities & Data Protection StatementCluePoints is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Any personal data you share during your application will be processed in accordance with the UK GDPR and the Data Protection Act 2018 and will be used solely for recruitment purposes. By submitting your application, you consent to the processing of your data for recruitment and employment purposes. Originally posted on Himalayas

THE ROLE📝You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners. With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management. Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding. Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials. Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services. Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services. Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs. Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business. WE’RE LOOKING FOR🔍 Experienced in Product documentation and content publishing. 2+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems. Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences. Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools. Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub. Sound understanding of coding, APIs and Cloud-based architectures. Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing. Fluency in written and spoken English (Native level or equivalent). Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment. Experience of managing stakeholders and building relationships within remote, cross-functional teams. THE TEAM 👥 You’d be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work. INTERVIEW PROCESS ✍️Stage 1: Screening Call with Talent TeamStage 2: Interview with Hiring ManagerStage 3: Take-Home TaskStage 4: Interview with Senior LeaderWe always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!HIRING LOCATIONS 📍We can accept applications from the following countries; UKAll new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3!BENEFITS 🏝️Form3 are a 100% remote, flexible business. We believe enables our people to achieve amazing things, whilst striking a healthy work-life balance.For further information on what it’s like to work here, and for more information on our full benefits package, visit our careers page.ABOUT FORM3 💭Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about Form3, check out the following pages:What we do | Life at Form3 | Benefits | Payments Cannot Fail Series | .Tech Podcast OUR DEI&B COMMITMENT We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences. Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be. As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage. If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to clearly stating your consent for us to process this data. For more information please refer to our Recruitment Data Policy. Originally posted on Himalayas

Job Title: IT Training & Knowledge Management Specialist Location: Kings Point, NY Job Type: Hybrid Overview: Our client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop training materials, and manage knowledge bases. This hybrid role requires expertise in creating engaging training content and facilitating both live and virtual sessions. Responsibilities: * Design and deliver Microsoft 365 and general IT training sessions for end-…