SaaS Product & Help Documentation Jobs

Job TitleTechnical Writer - Tech Support Documentation | Content development | 2-5yAbout Skyhigh SecuritySkyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.Role OverviewThe Technical Writer will be responsible for creating, updating, and maintaining high-quality technical documentation that empowers our Technical Support team and our customers to quickly and effectively resolve product issues. This role is crucial in translating complex technical information and support best practices into clear, concise, and user-friendly knowledge base articles, troubleshooting guides, and internal support procedures.About The RoleThe Technical Writer will be responsible for creating, updating, and maintaining high-quality technical documentation that empowers our Technical Support team and our customers to quickly and effectively resolve product issues. This role is crucial in translating complex technical information and support best practices into clear, concise, and user-friendly knowledge base articles, troubleshooting guides, and internal support procedures.Key ResponsibilitiesWrite and edit customer-facing and internal technical support content, including FAQ articles, troubleshooting guides, how-to tutorials, and known issue workarounds.Develop and maintain internal procedural documentation for the Technical Support team, such as escalation paths, diagnostic steps, and new feature support processes (SOPs).Ensure all documentation adheres to established style guides, voice, and quality standards for clarity, accuracy, and consistency.Organize and structure technical content within the Knowledge Base/Content Management System (CMS) to ensure high findability and usability for both internal agents and external customers.Work closely with Technical Support Engineers, Product Engineers, Quality Assurance, and Product Managers to gather necessary information and validate technical accuracy.Proactively identify areas where documentation is needed based on support ticket trends, customer feedback, and internal team requests.Gather feedback from the Technical Support team and customers to continuously improve content, addressing clarity, completeness, and effectiveness.Track and analyze key performance indicators (KPIs) for documentation (e.g., article views, time-to-resolution, case deflection rate) and use data to prioritize and optimize content.Manage the full documentation lifecycle, including regular reviews and necessary updates to reflect product changes, new issues, and updated support processes.SkillsKnowledge of Operating systems, networking concepts (TCP/IP, DNS, SSL) and cloud technologies like AWS, AzureProven ability to translate complex technical concepts into clear, easy-to-understand content for various audiences (technical and non-technical).Ability to quickly learn and understand complex software, hardware, or technical systems. Familiarity with technical support environments is a significant plus.Meticulous editing and proofreading skills to ensure content is accurate and error-free.Experience with documentation tools, Content Management Systems (CMS), and Knowledge Base platforms (e.g., Zendesk Guide, Confluence, SharePoint, etc.).Ability to manage multiple documentation projects simultaneously and meet deadlines in a fast-paced environment.QualificationsBachelor's degree in Computer Science or Engineering..2-5 years of professional experience as a Technical Writer or Knowledge content creator preferably in a role supporting a Customer Support, Technical Support, or Customer Success team.Portfolio of work demonstrating clear and effective technical documentation samples.Preferred Qualifications Experience working with ticketing systems (e.g., JIRA Service Desk/Management(JSD/JSM), ServiceNow, Salesforce Service Cloud).Familiarity with Network/ Cloud Security concepts.Experience with visual communication tools for creating diagrams and screenshots. Responsible for designing, writing, revising and/or editing of technical and/or promotional papers (i.e., application papers, product descriptions, catalogs, manuals/guides, commercial applications, brochures, product articles, etc.). Analyzes and interprets data to determine appropriate syntax, style, and grammatical usage. Information may be produced on hard copy or electronic medium. Performs tasks related to the construction of technical and non- technical illustrations and graphics. Attends planning/coordination meetings to assess customer requirements. Responsibilities may include: overseeing preparation of illustrative material, selecting drawings, sketches, diagrams, and charts, supporting slide/video production, serving as editor on specific publications including article selection, artwork coordination, productions and distribution. May assist in preparation and layout of work for publication. Individuals act as internal experts, consultants, and program/project managers and represent the corporation to external groups, agencies, and vendors.Company Benefits And PerksWe believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Our Commitment To YouAt Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

IntroductionJob Title: Technical WriterLocation: BangaloreDepartment: Financial ServicesOverview:SymphonyAI is a global enterprise AI leader specializing in generative and predictive AI. With our deep industry expertise, we develop packaged AI products and applications aimed at solving specific challenges across various sectors. Our Financial Services vertical is crafted to meet the demands of the most regulated environments, assisting financial institutions in early threat detection, decisive action, and maintaining superior compliance at scale and speed.Job DescriptionRole Objectives:Develop comprehensive technical documentation that meets organizational standards.Gain a deep understanding of products and services and translate complex information into straightforward, polished, and engaging content.Write user-friendly content that addresses the target audience's needs, turning insights into language for user success.Develop and maintain a repository of documentation reference materials.Evaluate existing content and develop methods for improvement.Key Responsibilities:Work under the guidance of senior technical writers and interact with subject matter experts to understand project requirements.Research, outline, write, and edit content.Collaborate with different teams to create end-user guides, API documentation, and deployment content.Determine the clearest and most logical way to present information for reader comprehension.Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation.Required Skills & Qualifications:Three to five years of experience as a technical writer.Previous experience in a software development environment.Highly skilled in the English language.Ability to quickly learn and understand complex topics.Excellent written communication skills, with a keen eye for detail.Ability to manage multiple projects simultaneously.Working proficiency in Microsoft Office suite and MadCap Flare.Preferred Skills & Qualifications:Bachelor’s degree (or equivalent) in communications or a technical field.Previous experience in the Financial Services sector.Basic image editing skills.Diversity & Inclusion Statement:We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.About UsSymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Product Management Industries Software Development

Job description:   We are hiring for "Senior Technical Writer" at Noida location.   Responsibilities: Prepare instruction manualsDisseminate technical information in easy-to-understand language for a non-technical audienceHave technical accuracy in writing user documentationCreate software documentation after a thorough collaboration with subject matter experts and technical staffHelp other writers in creating documentationAbility to take existing and potential content and improve itConvert complex documentation to easy language for multiple audiencesCreate product manuals with screenshots and tutorialsWrite documentation for internal teams such as developers and programmersCommunicate complex ideas in a concise manner   Required Skills : Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.5+ years of proven experience in writing technical documentationUnderstand and explain complex technical conceptsStrong research and analytical skillsAbility to undertake multiple projects and deliver on tight deadlinesExcellent technical writing skills. Experience in API Documentation, User Guide.Excellent verbal communication skillsSolid grip on documentation publishing software’sExcellent working knowledge of MS Office     Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development and IT Services and IT Consulting

We are looking for a detail-oriented Technical Writer to create, maintain, and improve high-quality technical documentation. The ideal candidate will work closely with subject matter experts, engineering, product, and support teams to develop user guides, process documents, knowledge base articles, and other technical content. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

About BradkenBradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach brings opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.About The RoleClear, accurate documentation plays an important role in helping people use systems, follow processes and understand complex technical information. As a Technical Writer, you will create and maintain documentation that supports internal users and targeted customer groups, helping ensure consistency, quality and ease of use across a range of business and technical materials. This role is based at our Coimbatore location.Your work will contribute to customer satisfaction, product quality and operational excellence by making information accessible, current and aligned with business standards. This is an opportunity to work across a variety of projects, collaborate with technical and business stakeholders, and help strengthen documentation practices that support Bradken’s global operations.In This Role, You WillDevelop and maintain documentation plans that support project and organisational objectives.Create clear, user-friendly materials including training guides, user guides, manuals, SOPs, release notes, product specifications and knowledge base articles.Ensure documentation aligns with relevant industry standards and Bradken requirements, procedures and specifications.Manage documentation throughout its lifecycle, including updates, version control and archiving of superseded materials.Maintain documentation within Teamcenter and document management systems to support accessibility, compliance and consistency.Support documentation activities across projects by planning, prioritising and delivering documentation outcomes while collaborating with stakeholders and contributing to continuous improvement.What You’ll BringA Degree or Diploma in Engineering or Metallurgy, supported by relevant workplace experience.Experience managing multiple projects, stakeholders and customers across concurrent activities.Strong technical writing skills, with the ability to communicate complex information clearly and accurately.Experience creating and managing technical documentation, including version control and document lifecycle management.Experience working with documentation in structured document management environments; knowledge of Teamcenter will be beneficial.Knowledge of production or heavy manufacturing processes and techniques.Experience across engineering projects, customer sites, external contractors, research institutions, API documentation, or knowledge of foundry and mining operations will be advantageous.Note: Applicants must have the legal right to work in the country where this role is based. Bradken is unable to provide visa or work permit sponsorship for this role.Why join Bradken?At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and sustainable resource operations.You’ll join a team that values different perspectives, shares expertise and has the courage to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.We OfferA safety-first cultureCompetitive pay and benefitsFlexible work options, where the role allowsLearning and development opportunitiesAn Employee Assistance Program for you and your familyOur hiring processAs part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or alternative format at any stage, please let us know.Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.We respectfully request no recruitment agency approaches.Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs. Show more Show less Seniority level Associate Employment type Full-time Job function Engineering Industries Industrial Machinery Manufacturing, Agriculture, Construction, Mining Machinery Manufacturing, and Manufacturing

Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations.We are seeking a Technical Writer to support the creation and maintenance of clear, structured documentation across our platform and infrastructure. You will work closely with engineering, platform, and product teams to translate complex technical concepts into accessible content for internal teams and customers.This role is hands-on and delivery-focused, ideal for someone who can bring structure to fast-moving environments and improve how knowledge is captured and shared.Key ResponsibilitiesCreate and maintain technical documentation including platform guides, onboarding materials, runbooks, and operational procedures.Work with engineering and platform teams to document systems, workflows, and APIs.Translate complex infrastructure and platform concepts into clear, user-friendly content.Support customer-facing documentation such as user guides and knowledge base articles.Maintain and improve documentation repositories (e.g., Confluence, Git-based docs, Notion).Apply consistent standards, templates, and formatting across documentation.Keep documentation up to date as systems evolve, ensuring accuracy and usability.Essential ExperienceIn depth experience as a Technical Writer in a software, cloud, or infrastructure environment.Strong ability to understand and explain technical systems (e.g., cloud platforms, Kubernetes, networking fundamentals).Experience working with engineers and product teams to produce documentation.Clear and concise writing style with strong attention to detail.Familiarity with documentation tools such as Markdown, Git, Confluence, or similar.Comfortable operating in a fast-paced, evolving environment.One Or More Would Be An AdvantageExposure to AI/ML platforms or GPU-based infrastructure.Familiarity with Kubernetes or container-based platforms.Experience documenting APIs or developer-facing products.Understanding of data centre environments (compute, storage, networking).Experience in a startup or scaling organisation.Why Join Era4You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Direct message the job poster from Weave Solutions, Inc. Weave Solutions Weave Solutions Technical Recruiter/HR & Admin JOB DESCRIPTION:Partner directly with stakeholders and subject matter experts to identify learner needs, business goals, skill gaps, and desired performance outcomesIndependently drive discovery conversations, gather the information needed to build effective learning solutions, and challenge assumptions to recommend the right enablement approachTranslate complex processes, tools, and business concepts into engaging, learner centered experiences that support behavior change, application in the flow of work, and measurable readiness outcomesDesign and develop scalable learning experiences across multiple modalities, including eLearning, facilitator-led sessions, job aids, assessments, workflow-based learning, and blended enablement solutionsCollaborate with Program Managers, Learning Operations, and Technology Enablement to align learning solutions with business goals, delivery needs, AI-enabled tools, automation opportunities, and learner experience standardsFacilitate onboarding or enablement sessions when live delivery supports learner engagement or business outcomesGather learner feedback, engagement insights, and performance data to continuously improve learning effectiveness and scalabilityIndependently manage multiple projects and shifting priorities with strong ownership, proactive communication, sound judgement and consistent follow-through with appropriate urgency for a fast-paced environmentStay current on instructional design trends, learning technologies, AI-enabled workflows, and best practices to continuously evolve enablement approachesComplete administrative responsibilities, project updates, and required communications accurately and on timePerform other duties as assigned to support Dayforce goals and objectivesQUALIFICATIONS:3+ years of experience in instructional design, enablement, learning development, or a similar role in corporate or professional services environmentStrong instructional design capability with experience translating complex business concepts into clear, practical, and engaging learning experiences across multiple modalities, including eLearning, virtual instructor-led training, workflow-based support, job aids, and blended learning solutionsExperience designing and developing digital learning solutions using tools such as Microsoft PowerPoint, Word, and Teams, articulate 360 (Rise, Storyline), Adobe Captivate, Camtasia, Vyond, or similar toolsStrong consultative, communication, and stakeholder partnership skills, with the ability to influence stakeholders, manage expectations, and work effectively across teams and levels of the organizationProven project management and organizational skills, with the ability to manage multiple competing priorities, proactively communicate with stakeholders, and independently drive work forward to meet deadlinesStrong critical thinking and problem-solving skills, with sound judgment and the ability to challenge assumptions, identify risks, and recommend practical, scalable solutionsComfort navigating ambiguity, making decisions with incomplete information, adapting to evolving priorities, and escalating risks appropriatelyCuriosity and willingness to learn new tools, technologies, methodologies, and business processes quickly What Would Make You Really Stand OutExperience supporting onboarding or ongoing enablement programs for customer facing teams in a global organizationExperience in SaaS, consulting, HCM, or other technology-driven environments • Experience designing learning tied to measurable business outcomes such as productivity, quality, readiness, or adoption metricsExperience leveraging AI tools to accelerate learning design, streamline development workflows, or enhance learner experiences Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Training Industries Human Resources Services and Professional Training and Coaching

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS. We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team …

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.The TeamThe Celonis Executive Briefing Center (EBC) runs the most important conversations we have with our customers. We bring C-suite decision-makers together with Celonis leaders and experts for tailored, high-impact briefings that move strategic deals forward and deepen relationships with our most important stakeholders. Named the world’s Best New Executive Briefing Center Program by the Association of Briefing Managers, the EBC is a measurable driver of pipeline and customer value — and we are reinventing what an executive briefing can be.The RoleAs the EBC Content Strategist, you design the future of how the world’s top executives experience Celonis. You pioneer AI-native, multisensory briefings that turn complex process intelligence into stories leaders can see, touch, and explore in real time. You own the creative vision for our showcases, speaker sessions, and living catalog, pushing each one to the frontier of what’s possible with generative AI, interactive data visualization, and spatial technology. Working closely with sales leadership, product marketing, and the executive team, you make sure every experience is both unmistakably next-generation and translated directly to the business challenges and goals of the C-level leaders in the room.The Work You’ll DoExperience Design & AI-Native StorytellingVisionary narrative: Craft a bold, consistent executive narrative that brings the Celonis vision to life and lands with C-suite audiences.AI-native creation: Build an AI-assisted content engine that drafts, personalizes, and adapts each briefing in real time to the visiting executive’s industry, process data and priorities.Immersive assets: Design tailored, high-impact experiences that feel cinematic, not corporate: presentations, messaging frameworks, scripts, and interactive multimedia.Living Catalog & Session CurationLiving catalog: Own an adaptive, always-current catalog that evolves with every product launch and go-to-market shift — so no session is ever out of date.Narrative architecture: Orchestrate briefing agendas that flow as one cinematic story arc across sessions.Continuous reinvention: Retire what’s stale and prototype what’s next, keeping the catalog at the frontier of Celonis innovation.Immersive Showcase & Demo InnovationExperiential vision: Own the creative vision, relevance, and impact of our interactive EBC showcases end to end.Multisensory showcases: Design digital, touch-driven, and spatial experiences that let executives explore their own process data — haptic, visual, and genuinely fun.Frontier partnerships: Partner with design agencies, creative technologists, and product teams to prototype and deploy net-new immersive experiences — AR/VR, live data visualization, and interactive installations.Flawless delivery: Establish a testing and refresh cadence so every showcase runs flawlessly during high-stakes executive visits.Cross-Functional Collaboration & ImpactSpeaker enablement: Work directly with speakers and subject-matter experts to shape their session narratives and align talking points to briefing goals.Measurement & optimization: Track engagement and briefing feedback, tying immersive experiences to measurable pipeline and deal velocity, and iterate on experience strategy based on what the data shows.The Qualifications You Need6+ years in content strategy, experience design, executive communications, or product marketing within B2B technology.Proven experience designing high-stakes executive events, immersive experiences, or briefing programs.Hands-on experience with experiential or immersive marketing, interactive storytelling, or emerging tech (AR/VR, spatial computing, interactive data visualization).Exceptional writing and editing, with a track record of distilling complex technical concepts into clear, compelling narratives.Fluent with generative AI tools — using them to create, personalize, and accelerate experiences, not just to draft.Strong business acumen and a solid grasp of enterprise sales cycles, buyer personas, and regional market dynamics.Skilled at project management and driving alignment across many stakeholders without direct authority.What Celonis Can Offer YouPioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.About UsCelonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.Get familiar with the Celonis Process Intelligence Platform by watching this video.Celonis Inclusion StatementAt Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.Your PrivacyAny information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate NoticesBy submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.Please be aware of common job offer scams, impersonators and frauds. Learn more here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Information Technology & Services

Direct message the job poster from Celonis Emily Burnett Emily Burnett Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.The Team:The Celonis Executive Briefing Center (EBC) runs the most important conversations we have with our customers. We bring C-suite decision-makers together with Celonis leaders and experts for tailored, high-impact briefings that move strategic deals forward and deepen relationships with our most important stakeholders. Named the world’s Best New Executive Briefing Center Program by the Association of Briefing Managers, the EBC is a measurable driver of pipeline and customer value — and we are reinventing what an executive briefing can be.The Role:As the EBC Content Strategist, you design the future of how the world’s top executives experience Celonis. You pioneer AI-native, multisensory briefings that turn complex process intelligence into stories leaders can see, touch, and explore in real time. You own the creative vision for our showcases, speaker sessions, and living catalog, pushing each one to the frontier of what’s possible with generative AI, interactive data visualization, and spatial technology. Working closely with sales leadership, product marketing, and the executive team, you make sure every experience is both unmistakably next-generation and translated directly to the business challenges and goals of the C-level leaders in the room.The work you’ll do:Experience Design & AI-Native StorytellingVisionary narrative: Craft a bold, consistent executive narrative that brings the Celonis vision to life and lands with C-suite audiences.AI-native creation: Build an AI-assisted content engine that drafts, personalizes, and adapts each briefing in real time to the visiting executive’s industry, process data and priorities.Immersive assets: Design tailored, high-impact experiences that feel cinematic, not corporate: presentations, messaging frameworks, scripts, and interactive multimedia.Living Catalog & Session CurationLiving catalog: Own an adaptive, always-current catalog that evolves with every product launch and go-to-market shift — so no session is ever out of date.Narrative architecture: Orchestrate briefing agendas that flow as one cinematic story arc across sessions.Continuous reinvention: Retire what’s stale and prototype what’s next, keeping the catalog at the frontier of Celonis innovation.Immersive Showcase & Demo InnovationExperiential vision: Own the creative vision, relevance, and impact of our interactive EBC showcases end to end.Multisensory showcases: Design digital, touch-driven, and spatial experiences that let executives explore their own process data — haptic, visual, and genuinely fun.Frontier partnerships: Partner with design agencies, creative technologists, and product teams to prototype and deploy net-new immersive experiences — AR/VR, live data visualization, and interactive installations.Flawless delivery: Establish a testing and refresh cadence so every showcase runs flawlessly during high-stakes executive visits.Cross-Functional Collaboration & ImpactSpeaker enablement: Work directly with speakers and subject-matter experts to shape their session narratives and align talking points to briefing goals.Measurement & optimization: Track engagement and briefing feedback, tying immersive experiences to measurable pipeline and deal velocity, and iterate on experience strategy based on what the data shows.The qualifications you need:6+ years in content strategy, experience design, executive communications, or product marketing within B2B technology.Proven experience designing high-stakes executive events, immersive experiences, or briefing programs.Hands-on experience with experiential or immersive marketing, interactive storytelling, or emerging tech (AR/VR, spatial computing, interactive data visualization).Exceptional writing and editing, with a track record of distilling complex technical concepts into clear, compelling narratives.Fluent with generative AI tools — using them to create, personalize, and accelerate experiences, not just to draft.Strong business acumen and a solid grasp of enterprise sales cycles, buyer personas, and regional market dynamics.Skilled at project management and driving alignment across many stakeholders without direct authority.What Celonis can offer you:Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.Ownership from Day 1: Every full-time Celonaut is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated Wellness Weeks that prioritize work/life balance.Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.About Us:Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.Get familiar with the Celonis Process Intelligence Platform by watching this video.Celonis Inclusion Statement:At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.Your Privacy:Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate NoticesBy submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.Please be aware of common job offer scams, impersonators and frauds. Learn more here. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Direct message the job poster from Confidential Careers Lim Yi Xuan 林佚轩 (IHRP-CP) Lim Yi Xuan 林佚轩 (IHRP-CP) Talent Acquisition at Klook About the RoleThe Service & Knowledge Management team is the front line of our IT organization — the team that every employee interacts with when something isn't working, when they need access, or when they're onboarding for the first time. But we are not building a traditional helpdesk. Over the next 18 months, we are systematically converting manual, human-handled service into documented knowledge, automated workflows, and self-service capabilities — as part of a broader move toward an All-in-One IT platform.We are looking for an IT Service Team Lead who can run a tight, high-quality service operation today while relentlessly pushing it toward automation tomorrow. You will own the service experience end-to-end, build the knowledge base that makes automation possible, and lead a team that is equally comfortable resolving a complex access issue and designing the workflow that prevents it from recurring.What You'll OwnService delivery & experience (~30%)- Own day-to-day IT service quality — ticket handling, SLA adherence, first-contact resolution, and employee-facing experience across onboarding, offboarding, hardware, access, and software.- Ensure first-week readiness for new hires: zero missing permissions, zero login failures, hardware provisioned on time.- Act as the escalation point for complex or cross-functional service issues; triage, resolve, and feed learnings back into the knowledge base.- Track and report on key service metrics: ticket-to-headcount ratio, manual ticket resolution rate, first-week access-gap incidents, and account/login failure rates.Workflow operations & automation (~40%)- Map, document, and continuously improve service workflows — from account provisioning and permission management to hardware deployment and software license assignment.- Drive the team toward zero-touch and automated provisioning: identify manual steps that can be eliminated through rule engines, workflow automation, or self-service tooling.- Work closely with the IT Solutions team to translate repeatable service patterns into deployable automated workflows.- Track automation metrics: account/permission provisioning success rate, average automated deployment time, zero-touch deployment success rate.Knowledge management (~30%)- Build and maintain a structured, searchable knowledge base that captures how things are done — not just for end users, but for the team itself.- Establish a discipline of turning every resolved incident, every new workflow, and every system change into documented knowledge.- Ensure the knowledge base actively reduces inbound ticket volume and supports self-service; measure and report on deflection rates.- Partner with IT Business Partners to stay current on business unit policies, onboarding processes, and access requirements — and reflect those in documentation.Team leadership- Lead, coach, and develop the service team; build capability in both technical operations and knowledge discipline.- Manage workload distribution and escalation paths; maintain team readiness as the business scales across regions.- Contribute to IT asset planning — hardware stock, provisioning lead times by region, and lifecycle tracking.What We're Looking For- 5+ years in IT service / helpdesk / IT operations roles, with 2+ years in a team lead or supervisory capacity.- Strong grasp of IT service management (ITSM) principles and hands-on experience with ticketing and service platforms (e.g. ServiceNow, Jira Service Management, Freshservice, or equivalent).- Proven experience building or significantly improving a knowledge base or documentation system — not just writing articles, but creating a system that others maintain and that measurably reduces ticket volume.- Hands-on with account & access management: Active Directory / Entra ID, SSO/IdP, MDM, Google Workspace or Lark administration.- Practical experience with workflow automation tools (e.g. Zapier, Make, Workato, or scripting) to reduce manual service steps.- Strong data awareness: comfortable tracking service metrics, spotting trends, and using data to make the case for process improvements.- Fluent English (written and spoken) essential for documentation quality, cross-team communication, and stakeholder reporting; working proficiency in Mandarin.- Excellent communicator — able to manage employee expectations, report upward clearly, and collaborate laterally with the Solutions teams.- Exposure to multi-region or cross-border IT service operations.Hard skills- IT service operations & ITSM — resume keywords: ITSM, ticketing system, SLA management, incident management, onboarding/offboarding, account provisioning, MDM, Google Workspace / Lark admin.- Basic data analysis skills to build service dashboards and track KPIs independently.Soft skills- Service mindset with a systems lens — instinct to fix the root cause and build the system, not just close the ticket; resume keywords: process improvement, knowledge management, ITSM, SOP, runbook.- Team coaching & operations management — keeping a team effective, consistent, and growing in a fast-moving environment; resume keywords: team lead, coaching, shift management, SLA ownership, performance tracking.Nice to Have- Experience rolling out or administering an AI-assisted service layer (e.g. IT chatbot, agent-assisted triage). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology, Information and Media and Information Services

Work Location:Toronto, Ontario, CanadaHours37.5Line Of BusinessTechnology SolutionsPay Details$81,600 - $115,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job DescriptionSr. IT Ops Analyst – Sr. IT Ops Analyst - Reporting & Documentation SpecialistWho We AreTechnology Change Management governs the processes, policies, procedures, tools, and technology associated to enterprise IT Change Records on behalf of TD Service and infrastructure teams throughout the entire change lifecycle. Working together with the Change Coordinators, we provide guidance in making sure these Changes are planned carefully and take into consideration impact to our customers and TD resources, resulting in improved availability and higher Change success rates.OverviewThis is an exciting opportunity for an ambitious, self-starter to join a fast-paced, dynamic environment offering a variety of career opportunities. This role requires strong organizational skills, strong technical writing and documentation skills, oral communication and presentation skills, and strong attention to detail. Multi-tasking is a key part of the job and having a sense of urgency and strong customer skills are required to be successful in this environment. The incumbent will have deep knowledge and understanding of the ITIL framework, and familiarity with an ITIL aligned tool, preferably ServiceNow.Responsibilities include modification and maintenance of curriculum for our next generation change management platform to create, design, update, implement, and manage all standards, policies, procedures, processes, and enforce governance within this functional service area. The incumbent should proactively manage relationships with key stakeholders and segment leads to ensure the successful execution of critical change management projects, change request orchestration, and BAU activities leveraging effective change management tools and methodologies. This role will also involve working closely with various employees at all levels of the organization, including senior leaders across multiple LOB's globally.Ability to drive the strategy to document change management high level and detailed documentation within the organization to institutionalize change management practices. Carry out assignments and special projects independently, drawing upon skills, knowledge, and expertise related to communications, organizational development, and change leadership initiatives. Maintain the library of change management documentation, communications, templates, and presentations for the organization to leverage. This includes maintenance of TD Central, Knowledge Base articles and monthly newsletters.Manage process improvements within the enterprise ITSM tool (ServiceNow) and assist to drive day-to-day BAU operations. Coordinate technology change requests across all lines of business within the organization. In addition to the documentation focus, reviewing Service Now change request for adherence to the technology Change Management policies will be required during high volume periods.This role will involve 24/7 on-call (rotating) support.DescriptionMust have:Minimum of 6-7 years of direct change management experienceStrong working knowledge of IT change management methods and proceduresStrong service management experience, operational, and relational integration with other ITIL processes and disciplines such as incident, problem, and asset & configurationExcellent verbal and written communication skills for interaction with technical and non-technical audiencesExperience leading and participating in the knowledge transfer of information with peers and management related to change management documentation, processes, policies and proceduresUnderstanding of the inter-relationship of complex technologies related to IT change management in a hybrid environment inclusive of mainframes, distributed systems, software, CMDB, DevOps, virtualization, and CloudExpertise in building, managing, and updating a full ITIL based documentation library, inclusive of version control, sound document retention policies, regular reviews, attestations, and auditingKnowledge formulating, reporting and presenting analytics, metrics and KPI’s to executives including ad-hoc requests for various internal business units and support teamsExtensive industry knowledge and subject matter expert experience IT Service Management processes and tools, especially change managementAbility to chair / manage various enterprise change management meetingsDemonstrated leadership experience and proven success in reviewing submitted change requests for completeness, integrity and compliance against mandatory process requirementsProven experience evaluating risk and impact associated with submitted changes and investigating linkages between incidents to determine RCA Experience driving process and organizational maturity in an IT change management program.Extensive experience with Microsoft products such as Power Automate, PowerBI, VBA and creating complex macros in Excel.Nice to haveWorking knowledge of ServiceNow or another ITIL aligned Service Management tool is an assetITIL v4 Foundations is an assetBanking/Financial Industry experienceData center operations experienceFormer TD experienceAsset and configuration management experienceWho We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional InformationWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec Only)Sans Objet Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Banking

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThis is not a traditional curriculum developer role - please do not apply if you have dabbled with AI agents. In this unique role, we are accepting applications for two different personas:The AI Solutions Engineer turned Mentor/Coach - you have an engineering/development background and have become the AI/Technical Trainer to teach learners how AI agents to build and configure agents and AI best practices.The Technical Curriculum Developer turned AI Builder - you have a passion for teaching others deep technical topics, and have the curiosity and drive to learn and vibe code agentic solutions/integrations.If you are one of these profiles and have proven, demonstrable experience - please apply now!You'll build the training that teaches customers, partners and Veevans how to use, configure, and implement and integrate our platform — including its Agentic AI capabilities — and you'll build the AI agents that power our demos and hands-on labs.You should be able to walk into an unfamiliar product area, understand its architecture and APIs, and within days be building working agent demos and lab exercises around it.You'll also own and evolve our most technical training courses, the coding-intensive classes that require real Java and REST API fluency, bringing rigor and firsthand credibility that generalist curriculum developers can't.What You'll DoAI Agent Curriculum & EnablementDesign and build hands-on training and lab environments that teach technical learners how to build, configure, and deploy custom AI agents on our platformBuild working AI agent demos and reference implementations from scratch to anchor training content and live demonstrationsTranslate the practical challenges learners face when configuring or implementing Agentic AI — tool/function calling, context management, prompt design, error handling, guardrails, orchestration — into clear, sequenced learning experiencesStay current with the agentic AI landscape (frameworks, MCP-style tool integrations, agent orchestration patterns)Technical Curriculum DevelopmentOwn and maintain our advanced technical courses, including classes that require coding in Java and working with REST APIsBuild and maintain hands-on lab environments, sample code, sandbox data, and technical exercises that mirror real implementation scenariosPartner with Product and Engineering to get early access to new features and build courseware alongside General releaseApply instructional design best practices (learning objectives, scaffolding, assessment design, adult learning principles) to technical content without watering down technical accuracyCross-Functional CollaborationWork closely with Product Management and Engineering to understand agent architecture, APIs, and configuration options as they're being builtPartner with Professional Services, Managed Services and Customer Support to identify pain points and close those gaps with curriculumRequirementsBachelor's degree in Computer Science, Engineering, Instructional Design, or equivalent practical experienceHands-on experience building, configuring, and deploying AI agents (e.g., using frameworks/SDKs such as LangChain, LangGraph, Anthropic's Claude Agent SDK/Claude Code, or similar)Practical understanding of core agent concepts: tool/function calling, retrieval-augmented generation (RAG), context/memory management, multi-agent orchestration, prompt engineering, and evaluationExperience with the Model Context Protocol (MCP) or comparable tool-integration standards is a strong plusFirst-hand experience troubleshooting the real problems agent builders hit — flaky tool calls, context overflow, hallucinated actions, permission/scoping issues — so you can teach learners to anticipate and solve them, not just follow a scriptAbility to read and understand Java code architecture and classes for minor development or debugging, alongside a strong foundational knowledge of REST APIsExperience with Git, Postman, or similar API tooling3+ years building technical training, curriculum, or enablement content for a technical audience (developers, implementation consultants, technical admins, or power users)Experience designing hands-on labs, sandbox exercises, and high quality instructor-led courses and/or eLearningFamiliarity with LMS platforms and AI/authoring tools (e.g., Articulate, Camtasia, Arcade, Vyond, Gemini, Claude or similar) is a plusExperience with Veeva Vault, or ability to quickly ramp up on, complex enterprise SaaS platforms — including how Veeva Vault is configured and implemented by customersSelf-directed and comfortable with ambiguity — this role will often be defining the curriculum for capabilities that are still being builtStrong writing and technical communication skills; able to explain complex technical concepts clearly to varied audiences (technical and semi-technical learners)Strong presentation and facilitation skills; comfortable leading live demos and workshopsInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows:A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $100,000 - $175,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Show more Show less Seniority level Associate Employment type Full-time Job function Training Industries Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

OverviewGovCIO is currently hiring for a Technical Writer to support Veterans Affairs (VA) Data Modernization initiatives. This position will be fully remote located within the United States.ResponsibilitiesDevelop, edit, review, and maintain technical documentation across the VA Program and various teams within, including Standard Operating Procedures (SOPs), technical guidance documents, tutorials, user guides, implementation guides, process documentation, knowledge articles, and operational runbooks.Work directly with Program engineers, architects, Product Owners, technical leads, security personnel, and program leadership to capture complex technical processes and convert them into clear, structured documentation for both technical and non-technical audiences.Own documentation support for new effort, including customer onboarding instructions, platform provisioning procedures, technical tutorials, frequently asked questions, troubleshooting guidance, and self-service documentation.Create and maintain standardized Program documentation templates, formatting standards, naming conventions, version controls, review processes, and document lifecycle procedures.Perform Section 508 accessibility reviews and remediation for Program documentation and ensure documents meet applicable accessibility requirements prior to publication or distribution.Review Microsoft Word, PowerPoint, PDF, SharePoint, and other documentation for accessibility, structure, readability, formatting, metadata, alternative text, tables, headings, links, and other applicable Section 508 requirements.Create, edit, organize, and maintain Program SharePoint content, including pages, document libraries, technical resources, navigation, knowledge repositories, and customer-facing documentation.Conduct recurring documentation reviews to identify outdated, duplicate, incomplete, non-compliant, or inaccurate content and coordinate remediation with the appropriate Program technical owners.Establish and maintain a centralized documentation inventory identifying document owner, version, approval status, last review date, next review date, location, and Section 508 compliance status.Support documentation required for security, compliance, ATO, audits, releases, operational readiness, and governance activities, coordinating with Program Security Compliance and technical teams as necessary.Assist with preparation and remediation of documentation supporting internal reviews, VA compliance activities, and audit requests.Maintain appropriate version control, approval history, and documentation audit trails within approved Program repositories with in Confluence and SharePoint.Participate in technical working sessions, demonstrations, knowledge-transfer sessions, and SME interviews to capture processes and develop supporting documentation.Develop diagrams, screenshots, process flows, step-by-step procedures, and other visual aids necessary to improve technical documentation and user adoption.Identify opportunities to improve and automate documentation development, review, publishing, compliance validation, and lifecycle management.Support documentation metrics and reporting, including documentation completion, review status, aging, Section 508 compliance, remediation backlog, and overall documentation health.QualificationsRequired Skills and ExperienceBachelor's degree with 5-8 years of work experience.Demonstrated experience developing SOPs, technical guidance, tutorials, user guides, operational procedures, and knowledge-management content.Strong knowledge of Section 508 accessibility standards and document remediation practices.Experience creating and maintaining content within Microsoft SharePoint.Advanced proficiency with Microsoft Word, PowerPoint, Excel, and related Microsoft 365 tools.Advanced proficiency in Confluence, Jira, and SharePoint environments.Experience working directly with engineers, architects, cybersecurity professionals, developers, and other technical SMEs.Ability to understand complex cloud, data, application, security, and infrastructure concepts and translate them into concise documentation.Experience establishing documentation standards, templates, version-control practices, and review/approval workflows.Strong technical editing, proofreading, formatting, and quality-assurance skills.Ability to manage multiple documentation efforts simultaneously while meeting established deadlines.Strong written and verbal communication skills with exceptional attention to detail.Clearance RequiredAbility to obtain and maintain a Suitability/Public Trust ClearancePreferred Skills And ExperiencePrevious experience supporting VA, Federal Government, or other regulated environments.Experience supporting cloud or enterprise data platforms.Familiarity with Microsoft Azure, Azure DevOps, Databricks, DevSecOps, data platforms, and cloud provisioning concepts.Experience with Jira, Confluence, SharePoint, ServiceNow, GitHub, or similar enterprise collaboration and development tools.Experience supporting ATO, cybersecurity, audit, risk, governance, or compliance documentation.Knowledge of Agile/SAFe delivery methodologies and experience supporting Agile technical teams.Experience developing customer onboarding and self-service documentation for technical platforms.Familiarity with documentation accessibility testing and remediation tools.Experience creating process diagrams, architecture-supporting documentation, workflows, and technical illustrations.Posted Salary Range: USD $115,000.00 - USD $135,000.00 /Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT System Data Services

About EliseAIAt EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.About The RoleEliseAI is transforming housing and healthcare through best-in-class conversational AI. As we scale, it’s critical that employees, clients, and partners deeply understand how our platform works—and how to use it to drive real outcomes.As an Instructional Designer at EliseAI, you’ll design high-impact learning experiences that support functional onboarding, product education, and performance enablement. You’ll collaborate closely with subject matter experts across product, engineering, marketing, and client-facing teams to create clear, effective learning content—from in-depth guides and product walkthroughs to internal training modules and scalable enablement assets.This role is ideal for someone who thrives in a fast-moving environment, loves translating complex ideas into intuitive learning experiences, and wants to shape how knowledge is scaled across teams and clients.Key ResponsibilitiesDesign and develop instructional content that supports onboarding, internal enablement, and product educationPartner with subject matter experts and cross-functional teams to gather requirements, validate technical accuracy, and co-create engaging learning experiencesWrite scripts for training videos, product walkthroughs, demos, and other educational contentTranslate complex workflows and product features into clear, actionable, and engaging learning experiencesCreate interactive guides, video explainers, motion graphics, and live training materials to support feature rolloutsLeverage Figma to design clean, branded layouts, prototypes, and learning templatesUse motion and visual storytelling to make key concepts memorable and easy to graspConduct needs assessments, learner research, and usability testing to ensure solutions drive measurable impactEstablish and evolve frameworks, templates, and systems to accelerate content creation and improve scalabilityRegularly audit and iterate content to ensure accessibility, usability, and alignment with business goalsRequirements3+ years of experience in instructional design, learning experience design, or enablement in a SaaS or tech environmentStrong understanding of adult learning principles, instructional design best practices, and performance-based learningProficiency in Figma for visual design, prototyping, and collaborationExperience with e-learning and motion design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, After Effects, Premiere Pro)Ability to translate technical and operational concepts into intuitive learning assetsExcellent communication and storytelling skills across visual, written, and verbal mediumsAbility to work autonomously, manage multiple priorities, and thrive in a fast-paced, evolving environmentFamiliarity with accessibility standards (WCAG), SCORM/xAPI, and learner feedback loopsBonus if you haveA degree in Instructional Design, Interaction Design, HCI, or a related visual or digital design fieldExperience designing education or onboarding experiences for B2B SaaSBackground in motion, interaction, or visual storytellingExperience with LMS platforms (e.g., Skilljar, Lessonly, WorkRamp) and performance evaluation frameworks like Kirkpatrick or Bloom’s TaxonomyWhy JoinGrowth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.Move at rocket speed, build something massive.We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.BenefitsIn addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:Equity in the company in the form of stock optionsMedical, Dental and Vision premiums covered at 100%Fully paid parental leaveCommuter benefits401k benefitsMonthly fitness stipendOur brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunchFun company social events through our Elise and the City programUnlimited vacation and paid holidaysWe'll cover relocation packages from outside of the greater NYC Metro area - we'll make the move exciting, not painfulJob Compensation RangeThe salary range for this role is $120,000 - $145,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience and skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Software Development

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesWe have an exciting opportunity at the Department of State! The Knowledge Management (KM) Specialist develops, maintains, and enhances KM resources that support the customer’s mission to provide IT services to DoS users enterprise wide.Responsibilities:In this role, you will develop and execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge.This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.The KM Specialists develop and maintain Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards.Update SOPs to reflect modernization initiatives and emerging technologies.Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.The role will also document systems, applications, and databases across all tiers.Maintain logical and physical IT infrastructure diagrams.Document system architecture and data flows.Maintain security policies and compliance documentation.Maintain technical requirements and user guides.The KM Specialist will develop user guides and quick reference materials for common IT tasks.Create orientation materials for new users of KM tools and IT services.You will maintain contractor program documentation in Government-approved repositories.Qualifications EDUCATION AND EXPERIENCE The following are the education and experience required for this position:4+ yearsBachelor's in IT or related fieldSecret Security Clearance PREFERRED REQUIREMENTS:Comp TIA Sec+, ITIL 4 Foundation Certification(s) PHYSICAL REQUIREMENTS:This position requires the ability to perform the below essential functions:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 40 poundsTravel by land or air transportation 10 % . About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees. Pay Band Min USD $72,160.00/Yr. Pay Band Max USD $111,700.00/Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting

Job Description:Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able To Obtain:SecretPublic Trust/Other Required:NoneJob Family:IT Infrastructure and OperationsSkills:Job Qualifications:Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow Platform, Writing DocumentationCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:At GDIT, we support and secure complex government, defense, and intelligence missions. Our work strengthens national defense, modernizes enterprise technology, and enables operational readiness across the globe. Join us to deliver your best every day while embracing autonomy, seizing opportunity, and driving innovation.GDIT is seeking a Knowledge Manager to support the Army National Guard (ARNG). This IT Service Management (ITSM) initiative modernizes and sustains ARNG’s global IT services—including networking, compute, storage, cybersecurity, application hosting, and enterprise infrastructure—across DoWIN-A(NG) and DoWIN-A(NG)-Secret networks.This is a Hybrid role with up to 2 days telework per week. Onsite presence at our Falls Church facility based on mission and operational needs.How You’ll Make An ImpactLead the enterprise Knowledge Management strategy aligned to ITIL 4 best practices, ensuring knowledge assets support operational efficiency, service quality, and mission readiness.Serve as the functional owner of the ServiceNow Knowledge Management module, governing structure, taxonomy, metadata standards, and lifecycle controls (user-level governance, not platform administration).Establish and enforce knowledge governance standards, including content creation, review cycles, archival procedures, and quality assurance measures to prevent knowledge decay.Develop and maintain enterprise writing guidelines and knowledge architecture standards to ensure clarity, consistency, and usability for technical and operational audiences.Partner with service owners, Change Enablement, Configuration Management, cybersecurity teams, and SMEs to capture institutional knowledge and support new and evolving services.Drive adoption and cultural integration of knowledge-centered practices (KCP/KCS principles where applicable) across the GECOS organization.Analyze knowledge usage metrics, search trends, article effectiveness, and content gaps to measure business impact and identify improvement opportunities.Conduct periodic knowledge audits to ensure relevance, accuracy, compliance, and alignment with SLA and ISO 20000 service management requirements.Provide structured requirements and improvement feedback to the ServiceNow administration team to enhance workflows, search optimization, reporting, and usability.Support knowledge continuity during personnel transitions, surge support, and COOP scenarios to preserve institutional expertise.Ensure consistent knowledge governance across 54 states and territories in a geographically dispersed environment.What You’ll Need To Succeed (Required):Bachelor’s Degree and a minimum of 2 years’ experience. An additional 4 years of experience may be substituted in lieu of degree.Minimum of an active Secret security clearance required.DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE) certification required.2+ years of relevant IT or enterprise operations experience.2+ years performing Knowledge Management within an ITSM or enterprise IT environment.Experience supporting DoD or Federal IT environments.Demonstrated experience using the ServiceNow Knowledge Management module within a governed enterprise environment.Experience developing content governance standards, knowledge taxonomies, and lifecycle management controls.Strong understanding of ITIL 4 Knowledge Management practices and continual improvement principles.Experience designing and enforcing enterprise content governance standards.Ability to analyze knowledge metrics and translate data into actionable process improvements.Proficiency with ServiceNow Knowledge Management and reporting capabilities.Experience with Microsoft 365 and SharePoint collaboration environments.GDIT IS YOUR PLACE:At GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunities.Support: An internal mobility team focused on helping you achieve your career goals.Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.Flexibility: Full-flex work week to own your priorities at work and at home.Community: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITY:Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:HybridWork Location:USA VA Falls ChurchAdditional Work Locations:Total Rewards At GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT System Data Services

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesWe have an exciting opportunity at the Department of State! The Knowledge Management (KM) Lead directs KM Specialists to develop, maintain, and enhance KM resources that support the customer’s mission to provide IT services to DoS users enterprise wide.Responsibilities:In this role, you will lead and execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge. This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.The KM Lead leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards.Update SOPs to reflect modernization initiatives and emerging technologies.Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.The role will also ensure we document systems, applications, and databases across all tiers.Maintain logical and physical IT infrastructure diagrams.Document system architecture and data flows.Maintain security policies and compliance documentation.Maintain technical requirements and user guides.The KM Lead will develop user guides and quick reference materials for common IT tasks.Create orientation materials for new users of KM tools and IT services.You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.Qualifications EDUCATION AND EXPERIENCE The following are the education and experience required for this position:8+ yearsBachelor's in IT or related fieldSecret Security Clearance PREFERRED REQUIREMENTS:Comp TIA Sec+, ITIL 4 Foundation Certification(s) PHYSICAL REQUIREMENTS:This position requires the ability to perform the below essential functions:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 40 poundsTravel by land or air transportation 10 % . About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees. Pay Band Min USD $87,320.00/Yr. Pay Band Max USD $135,160.00/Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting

About the WorkYou will translate complex scientific, medical, and IT concepts into clear, accessible language for end users. Writing and editing project deliverables, user guides, video scripts, and marketing assets, you ensure all written documentation is publication-ready and easily understood.  This position is remote with periodic on-site presence in Silver Spring, MD.About Team CarneyAt Team Carney, we believe that true performance acceleration happens at the intersection of innovative learning and deep strategic expertise. Since 1994, our mission has been to provide top-tier training, learning, human capital, and technical solutions that empower Federal Government agencies to meet their critical mandates. We focus intensely on helping our employees realize their full potential professionally and personally. When you join our team, you join a legacy of excellence and a passionate community dedicated to shifting paradigms in federal learning and human capital transformation.Who You Are You are a wordsmith and clarity advocate who excels at demystifying technical jargon for general audiences.Clear Synthesizer: You gather complex raw data and convert it into engaging narrative prose.Rigorous Editor: You enforce language standards, resolve author comments, and refine document layouts.Multi-Format Writer: You adapt writing styles for user manuals, e-learning scripts, and marketing briefs.What You Bring to the TableEducation: at least an Associate Degree  in English, Technical Writing, or related field.Experience Requirements:  Minimum 3 years experience of professional experience with technical writing/editing.Technical Requirements:Mastery of word processing, spreadsheet, graphics, and publishing tools.Proven ability to explain complex technical ideas in simple, grade-school-level language.Clearance: Ability to obtain and maintain a Public Trust suitability clearance.Team Carney BenefitsWe offer a full suite of competitive benefits designed to support your "whole self," including:Health & Wellness: Multiple medical, dental, and vision insurance options (BCBS CareFirst), Health Savings Accounts (HSA) with company contribution, and Flexible Spending Accounts (FSA).Financial Security: Competitive base salary, 401(k) retirement savings plan with corporate match, plus company-paid life, short-term, and long-term disability insurance.Work-Life Harmony: Generous Paid Time Off (PTO) program, 11 paid federal holidays, and 6 weeks of fully paid parental leave.Growth & Education: Annual tuition assistance (up to $5,000) and student loan repayment programs.Get Out and Learn: Up to $200 annually to learn almost anything (from pottery to coding!).Get Out and Run: Up to $200 annually to participate in fitness and active lifestyle events.Continuous Development: Ad hoc training, professional certification assistance, and ongoing professional development access. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Internet Publishing

Generac Home is hiring a Technical Writer. In this role you will draft and edit technical documentation for Generac’s residential solar + storage power electronics. Documentation will include but not be limited too; product manuals, technical specification sheets, application notes, white papers, service manuals, product bulletins, and user guides. Candidates must possess excellent communication skills and work well both independently and collaboratively. Candidate must demonstrate expertise in execution of writing, inclusive of grammar, formatting and page layout.Selected candidates may be asked to prepare or share samples of technical documentation inclusive of content and drawings.Essential Duties And ResponsibilitiesCreate, edit, and publish technical documentation for internal and external audiences. Documentation may be packaged with solar + storage products, hosted on Generac’s dealer portal, and/or made accessible on Generac’s public website.Attend meetings, gather specifications, and ask questions to deliver technical documentation that meets the requirements for key published content.Work with subject matter experts at various levels of the organization to obtain content objectives and agreement on edits with maximum efficiency and professionalism.Develop tables, diagrams, and supplemental images to aid in understanding product documentation.Manage documentation edits with close attention to detail for accuracy and version control.Follow along with the evolving nuances related to the technical application for Generac’s solar + storage products.Collaborate cross-functionally within the organization as needed to complete projects and meet deadlines.Minimum QualificationsBachelor’s degree in Mechanical Engineering or relatedExcellent writing skills with an eye for detail.3+ years’ experience drafting and editing technical documentation.Demonstrated proficiency with Microsoft Office Suite, Adobe Software, and CAD tools.Experience managing and maintaining version control for documentation.Preferred QualificationsExperience using Solid Works to manipulate CAD models.2+ years’ experience in residential solar or similar electrical equipment industry.Experience creating and developing technical documentation for new products.Experience using product lifecycle management systems like Arena, or Windchill.At this time candidates who require sponsorship now or in the future cannot be considered inclusive of OPT or H1B transfer.Generac is committed to fair and equity compensation practices. The salary range for this role based in Oakland CA is $88,100 - $110,100. The salary range for this role based in N. Billerica MA is $83,000 - $110,500 and the salary for this role based in S. Portland ME and remaining locations is $72,800 - $91,000. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidates, relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short term incentives.This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible, spending and health savings accounts, accrued paid time off, eight paid holidays in 401(k) retirement benefitsWhile performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Electric Power Generation