SaaS Product & Help Documentation Jobs

Marketing. Per prestigiosa azienda cliente del settore alimentare, cerchiamo: TRADUTTORE - KNOWLEDGE BASE WRITER Principali mansioni La risorsa selezionata collaborerà con i team di Customer Care e Customer Service per scrivere e tradurre documenti relativi ai prodotti aziendali e ai relativi servizi. I documenti possono includere: FAQ, manuali, linee guida per la risoluzione dei problemi, runbook o qualsiasi altra informazione di cui i clienti/consumatori possano aver bisogno. Per la risorsa s…

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Designer Instrucional based in Brazil.This is a remote, full-time opportunity for an Instructional Designer passionate about education, technology, and user experience.You will translate complex business, technical, and legal information into clear, engaging, and effective learning experiences.The role combines instructional design, content development, customer onboarding, and corporate education.You will work closely with business and technical teams to identify learning needs and create high-impact solutions.A key part of the role is maintaining learning journeys and improving the onboarding experience for new customers.You will also contribute to training communications and continuous improvements across educational platforms.The position offers an environment focused on innovation, collaboration, continuous learning, and professional development.AccountabilitiesIdentify learning needs with business areas and propose impactful instructional solutions aligned with strategic objectives. Develop and adapt scripts, educational content, and learning resources, ensuring clear, accessible, and engaging communication. Structure, manage, and continuously update learning paths within corporate education platforms. Lead and improve the onboarding process for new customers, creating a consistent and effective initial learning experience. Transform complex technical and specialized information into accessible educational and communication materials. Support internal teams with instructional content and learning resources according to their specific needs. Manage updates to existing training content and coordinate emails and other communications related to courses, training initiatives, and new resources. Collaborate with technical, legal, and business teams to ensure learning materials accurately reflect the subject matter while remaining easy to understand. Manage multiple instructional projects simultaneously, maintaining organization, quality, deadlines, and a strong user focus. RequirementsPrevious experience as an Instructional Designer, preferably within technology or SaaS companies. Degree or ongoing studies in Journalism, Advertising, Public Relations, Graphic/Digital Design, Information Technology, or related fields. Demonstrated ability to transform complex information into simple, engaging, and effective learning materials. Experience with corporate education platforms, including LMS or LXP environments. Strong communication skills and the ability to collaborate effectively with technical and legal teams. Strong user-experience orientation and a genuine interest in continuous learning. Proactive, organized, and capable of managing multiple projects and priorities simultaneously. Ability to learn quickly, collaborate with others, and both provide and request support when needed. Experience with content creation for corporate education, legal, or government environments is a plus. Familiarity with video and content creation tools such as Canva and Moodle, or similar platforms, is desirable. Knowledge of agile project management methodologies is considered an advantage. Alignment with principles of ethics, excellence, respect, collaboration, accountability, and continuous improvement. Benefits100% remote work model. Health insurance. Life insurance. Discounts and partnerships with pharmacies, nutritionists, and psychologists. Clude wellness app. TotalPass access to fitness facilities. Workplace wellness and active-break programs. Food allowance. Caju card, including a special birthday benefit. Education allowance for academic and professional development. Reading allowance. Continuous learning and career development initiatives. Innovation program for contributing ideas and improvements. Dual-screen equipment setup to support productivity. FreeDay benefit. “Momento Off” initiative encouraging time for rest and disconnection. Time off for graduation. Gift for employees welcoming a new child. Welcome-back gift following parental leave. Collaborative and supportive work environment. Sustainable welcome kit. Sustainability initiatives, including composting incentives. Virtual team celebrations and engagement events. Ongoing employee engagement campaigns. How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Internet Marketplace Platforms

Piper Companies is seeking a Technical Writer & Customer Support Specialist to support a growing cloud technology organization. The Technical Writer & Customer Support Specialist role sits at the intersection of documentation, knowledge management, and customer support, helping internal teams, engineers, and customers successfully navigate an AWS-based platform. This individual will transform support interactions, tickets, and technical discussions into clear, durable documentation while serving as a key point of contact for user inquiries.Responsibilities of the Technical Writer & Customer Support Specialist: Create, maintain, and improve technical documentation within Confluence for platform features, processes, troubleshooting guides, and best practices. Track documentation requests, customer issues, and project work through Jira. Manage documentation alongside product development efforts within GitHub repositories. Provide live customer and stakeholder support through Webex messaging channels. Translate technical concepts related to AWS services, permissions, and platform functionality into clear, user-friendly documentation. Investigate common support requests and create knowledge base articles that reduce repeat inquiries. Collaborate with engineering, operations, and product teams to ensure documentation remains accurate and current. Identify documentation gaps and proactively improve the customer support experience through self-service resources.Qualifications of the Technical Writer & Customer Support Specialist: 3+ years of experience in technical writing, customer support, knowledge management, or a related role. Experience creating technical documentation using Confluence or similar platforms. Proficiency with Jira and GitHub in a collaborative software development environment. Working knowledge of AWS services and cloud computing concepts, including permissions, infrastructure components, and common troubleshooting scenarios. Strong written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience supporting customers, internal users, or technical stakeholders through chat, ticketing, or messaging platforms. Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment. Ability to independently research issues and create clear, actionable documentation.Compensation for the Technical Writer & Customer Support Specialist includes: Salary range: $120,000 - $150,000 depending on experience Comprehensive benefits package including medical, dental, vision, 401(k), and PTOThis job opens for applications on 09/24/2026. Applications for this job will be accepted for at least 30 days from the posting date. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Business Consulting and Services

Job Description:Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able To Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCASkills:Job Qualifications:Communication, Customer Service, Techical Writing/Editing, Writing ArticlesCertifications:NoneExperience:4 + years of related experienceUS Citizenship Required:YesJob Description:General Dynamics Information Technology desires to hire a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. As a Knowledge Management Specialist Associate you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques.Seize your opportunity to make a personal impact as a Knowledge Management Specialist Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Knowledge Management Specialist Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Knowledge Management Specialist Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipatedUpdate and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfactionCreate job aids and SOPs for incident and problem resolutionIdentify reoccurring incidents and requests for prioritization of job aid/SOP creationPerform operational duties in support of regulatory, security, and industry practices' compliance documentationCoordinates the verification, approval, and processing of document revisions for call center knowledge baseTrack document activity to ensure timeliness and process efficiencyConduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.KNOWLEDGE, SKILLS AND ABILITIES:Highly organized, analytical, and logicalQuick learner who can develop creative solutions to audience needsWHAT YOU’LL NEED TO SUCCEED:Bachelors degree or equivalent years of experience0 or more years of relevant experienceIntermediate skills in the Microsoft Office SuiteWillingness and ablility to obtain and maintain a Secret ClearanceLouisiana residency; living within a reasonable commutable distance (~approximately 60 miles or less) of the Bossier City facilityPREFEFFERD SKILLSBachelor's degree in English or Technical WritingOne or more years of relevant experience with Navy ApplicationsGDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $20.77 - $28.11. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:Total Rewards At GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT System Data Services

About NDiNetwork Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.Job DescriptionNDi is seeking a Technical Documentation Specialist to support the FAA Chief Data Office Enterprise Information & Data Integration Program (EIDIP). This role develops, edits, organizes, and sustains clear technical and operational documentation for enterprise platforms, modernization initiatives, governance activities, security processes, software delivery, AI/ML capabilities, and user support.RequirementsU.S. Citizenship is requiredMust be able to obtain and maintain a Public Trust clearanceThis position is remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WVOccasional travel may be required. Candidates should be able to attend meetings at FAA facilities and other locations throughout the Continental United States (CONUS) as required.Must be available during Eastern Time (ET) business hours to support program needs and FAA coordination.Qualifications And ExperienceBachelor's degree in any field or discipline Minimum 5 years of relevant technical writing, documentation, communications, or related experienceExperience creating technical documentation and diagrams and applying professional documentation standards.Experience translating business processes into workflows and developing security, integration, design, development, and implementation documentation.Experience researching, analyzing, compiling, writing, and editing diverse policy, technical, statistical, demographic, and financial information.Strong proficiency with Microsoft Office and SharePoint.Ability to translate complex technical content into clear documentation for technical and nontechnical audiences.Ability to obtain and maintain FAA Contractor Personnel Suitability.Strong written, verbal, organizational, research, editing, and cross-functional collaboration skills.Preferred QualificationsFAA or other federal experience and familiarity with federal documentation, accessibility, records-management, security, and review standards.Experience supporting Agile, cloud, data, analytics, AI/ML, cybersecurity, governance, or enterprise modernization programs.Experience with diagramming, knowledge-management platforms, document repositories, and version-controlled technical content.Experience creating user training, onboarding, self-service, and knowledge-transfer materials.ResponsibilitiesDevelop and maintain architecture documentation, technical design documents, SOPs, runbooks, user guides, security artifacts, process documentation, training materials, and knowledge-base content.Translate complex technical, policy, process, statistical, demographic, and financial information into clear, accurate, audience-appropriate documentation.Interview architects, engineers, security practitioners, analysts, program managers, product owners, and users to collect and validate source information.Document business processes, workflows, security and integration requirements, design decisions, development procedures, implementation steps, operational practices, and support processes.Edit professional documents for content, structure, consistency, readability, accessibility, format, flow, and technical integrity.Determine the suitability and level of detail of material for executive, technical, operational, and end-user audiences and identify missing or incomplete content.Maintain version-controlled repositories, templates, diagrams, document standards, review cycles, release updates, and approval records.Support project and program reports, procedures, presentations, meeting materials, training, transition, onboarding, and knowledge-transfer activities.Collaborate with Agile and technical delivery teams to ensure documentation remains synchronized with platform, application, security, governance, and operational changes.Compensation And BenefitsAt NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.Veterans First CommitmentAs a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.Our CommitmentQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Who We AreAtoms is building the machines that power the next era of progress.Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.If you want to work on hard problems with real-world impact, join us.About The RoleWe're looking for a Technical Writer to build and maintain the documentation backbone of our manufacturing and engineering operations as we scale toward mass production. You'll work directly with production, engineering, and quality teams to turn tribal knowledge and in-progress processes into clear, consistent, and easy-to-follow documentation — work instructions, test procedures, troubleshooting guides, and engineering release notes. This is a hands-on, floor-facing role: you'll spend real time at workstations observing builds, talking to technicians, and capturing process detail firsthand, not just editing documents at a desk.This is a high-impact, early-stage hire. As we add workstations, introduce design changes, and ramp build volume, the quality of our documentation directly affects build consistency, training speed, and downtime. You'll be the person who keeps that foundation solid.What You’ll DoStandardize work instructions across every manufacturing workstation, ensuring a consistent format, level of detail, and visual styleMaintain a living build-step instruction set that stays current as workstations multiply, processes evolve, and engineering changes are introducedBuild, update, and revise procedures for test steps, test programs, rework processes, and build procedures as they changeOrganize and maintain our knowledge base, building out new pages and improving structure so information is easy to find and keep currentReview BOM changes and publish release notes coming from engineering, ensuring production teams see and understand what changed and whyBuild troubleshooting and diagnostic documentation from field diagnostic data, working to reduce downtime by making root-cause and resolution paths easier to followSupport engineering documentation standards, helping formalize how design and process documentation is created and maintained as the team growsWhat We’re Looking ForExperience writing technical or process documentation in a manufacturing, hardware, automotive, aerospace, or similarly hands-on production environmentComfort working directly on the production floor — observing builds, interviewing technicians, and translating hands-on process knowledge into clear written and visual instructionsStrong organizational instincts; you naturally think in terms of structure, version control, and findability, not just individual documentsExperience with Notion and Linear (or similar knowledge-base tools) for building and organizing documentation systemsAbility to work cross-functionally with engineering, quality, and production teams, and to keep documentation in sync as changes happen fastClear, concise writing — you can make a complex process understandable to someone seeing it for the first timeComfortable with ambiguity and building process from scratch; this role will evolve as the org scalesFamiliarity with BOM structures, engineering change processes (ECOs/ECNs), or PLM tools preferredExperience building troubleshooting/diagnostic trees or decision-based guides preferredBackground supporting test engineering or test procedure documentation preferredExperience documenting for a pre-mass-production or scaling manufacturing environment preferred Why join usAt Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.What Else You Need To KnowThis role is based in our San Francisco office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.The base salary range for this role is $87,000 - $134,000 per year.Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.Base salary is just one part of your total rewards package. You may also be eligible for equity awards.Benefits Summary (USA Full-Time Exempt Employees)Medical, Dental, Vision, Disability, and Life InsuranceFlexible Spending Account / Health Savings Account Options401(k)EquitySick Time, Unlimited Flexible Time Off, and Paid HolidaysPaid Parental Leave Pre-Tax Commuter Benefit PlanTeam lunch in our SoMa office every Tuesday and ThursdayBenefits Are Subject To Change At The Company's Discretion.Atoms accepts applications on an ongoing basis.Ready to join us as we serve those who serve others? Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Automation Machinery Manufacturing

Hannover, Germany, Hybrid (3 days/week onsite)At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.We are looking for a Global Voice of Consumer & Knowledge Manager to join our Global Service Competence Center. You will be an individual contributor with global responsibility for two closely connected areas. In Voice of Consumer, you will turn end-user feedback from Zendesk and other sources into actionable insights for CXC, Product, Quality, Digital, and other teams. In Knowledge Management, you will own the governance and continuous improvement of internal service knowledge and external self-service content.Your work will help us identify recurring consumer needs, improve products and services, support agents with consistent knowledge, expand self-service, and prepare our content for AI-enabled customer service. This is a highly visible role for someone who enjoys connecting data, content, processes, and stakeholders to create measurable improvements across a global organization.To learn more about Sennheiser Consumer Hearing and our products, visit: https://www.sennheiser-hearing.comKey responsibilities:Translate consumer insights into clear recommendations for Service, Product, Quality, Digital, Marketing and other stakeholdersDevelop decision-oriented reports and dashboards that help teams turn insights into measurable actionsOwn the strategy and governance of internal service knowledge, customer-facing FAQs and self-service contentEstablish effective processes for content creation, review, approval, localization, publication and ongoing maintenanceImprove content for search, self-service, chatbot, AI-assisted support and agent guidanceDefine and monitor relevant Voice of Consumer and knowledge management KPIsSupport product, service and process launches by ensuring that consumer feedback and knowledge requirements are consideredYour profileSeveral years of experience in Voice of Customer and/or Consumer Insights, building and managing customer feedback programs, insight generation, and improvement processesStrong analytical skills and the ability to turn qualitative and quantitative feedback into clear action planExperience managing self-service content, knowledge bases, support documentation and content governanceExperience with omnichannel customer service platforms and reporting tools. Zendesk experience is strongly preferred.Confidence working with global and multicultural stakeholders and ability to influence without formal authorityFluent English, excellent communication, and the ability to create clear, audience-focused content.Experience with AI-assisted service, chatbots, agent-assist solutions, Knowledge-Centered Service, localization, accessibility or search optimization would be an advantageWhat We OfferThis is an opportunity to shape how consumer feedback is understood and used across the organization, while building knowledge and self-service experiences that support consumers and service teams worldwide. You will work across functions and regions, gain broad organizational visibility and have the chance to create tangible value for the global business.As part of Sonova, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.Sonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Audio and Video Equipment Manufacturing

DescriptionAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.About This RoleBased in Berlin, we are looking for a motivated Working Student (Werkstudent) in Knowledge Management for Customer Service (m/f/x). Put aside your experiences or perceptions of customer service — at Audible, we are building the future of AI-powered self-service at global scale.In this role you will support the Global Knowledge Management team in creating, localizing, and maintaining AI-optimized support content across multiple platforms and marketplaces. You will play a key role in enabling our expansion into the Nordics (Denmark, Norway, Finland, Sweden) while building practical AI and technical skills in content automation, prompt engineering, and workflow optimization. You will work alongside experienced content strategists, AI specialists, and localization experts in a fast-moving, international team.About YouYou are a curious, technically minded person who is excited about AI and how it is transforming content creation and knowledge management. You enjoy working with language and technology in equal measure and bring strong attention to detail. You are comfortable working in an international environment, proactive in seeking clarity, and eager to learn how AI tools and automation can make knowledge work faster, better, and more scalable.As a Working Student — Knowledge Management & AI Content Operations (Nordic Languages), you will... Create, update, and localize support content for Help Center, internal knowledge bases, and AI-powered channels (chatbot, agent assist) Use AI tools to draft, optimize, and format content across multiple surfaces — applying prompt engineering techniques to improve output quality Build and test basic AI workflows and automation for repetitive content tasks (alerts, formatting, cross-marketplace publishing) Support AI-assisted localization workflows: coordinate AI first-pass translations, validate quality, and flag marketplace-specific adaptation needs Validate and refine AI-generated content for accuracy, brand voice, and regulatory compliance — applying AI governance standards Support product launch content readiness by gathering requirements and creating/updating content within defined timelines Maintain content across platforms ensuring consistency between Help Center, CS Assistant, and AI surfaces Track content performance metrics (usage, helpfulness) and flag improvement opportunities based on data Document AI workflows, automation processes, and best practices; contribute to team knowledge sharing and trainingAbout AudibleAudible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.OUR OFFER Student position for 20h per week Compensation of €16.72 per hour 12-month contract Up to 5 free catered lunches per week Commuting benefits Exciting opportunity to participate in the growth of a global digital audiobook provider International work environment Flexible working hoursBasic Qualifications Full time enrollment in a German state-accredited (staatlich anerkannt) Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related field) in the Berlin/Brandenburg area, and have at least 1 year of studies left - expected graduation no earlier than 2028 Business fluency in English and at least one of these languages: Swedish, Norwegian, Finnish, or Danish Experience using AI tools (ChatGPT, Claude, Gemini, Quick Suite, or similar) and understanding of prompt engineering for content creation, automation, or workflow optimization Basic scripting or automation skills (Python, JavaScript, Google Apps Script, or similar) OR strong willingness to learn with demonstrated technical curiosityPreferred Qualifications Basic experience with data tools (Excel formulas, pivot tables, SQL basics) for tracking metrics and efficiency gains Experience building or customizing AI workflows, chatbots, or basic automation tools Familiarity with API concepts and how content systems integrate (REST APIs, webhooks — conceptual - understanding) Understanding of AI governance concepts: quality standards, confidence scoring, and validation frameworks for AI-generated content Knowledge of content management systems (CMS) or experience maintaining structured web content Familiarity with HTML, JSON, or structured content formats Interest in or understanding of localization processes and cultural adaptation Previous experience in customer service, knowledge management, or technical writingAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Audible GmbHJob ID: A10535933 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Industries Software Development

DescriptionAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.About This RoleBased in Berlin, we are looking for a motivated Working Student (Werkstudent) in Knowledge Management for Customer Service (m/f/x). Put aside your experiences or perceptions of customer service — at Audible, we are building the future of AI-powered self-service at global scale.In this role you will support the Global Knowledge Management team in creating, localizing, and maintaining AI-optimized support content across multiple platforms and marketplaces. You will play a key role in enabling our expansion into Arabic-speaking markets (21 countries) while building practical AI and technical skills in content automation, prompt engineering, and workflow optimization. You will work alongside experienced content strategists, AI specialists, and localization experts in a fast-moving, international team.About YouYou are a curious, technically minded person who is excited about AI and how it is transforming content creation and knowledge management. You enjoy working with language and technology in equal measure and bring strong attention to detail. You are comfortable working in an international environment, proactive in seeking clarity, and eager to learn how AI tools and automation can make knowledge work faster, better, and more scalable.As a Working Student — Knowledge Management & AI Content Operations (Arabic), you will... Create, update, and localize support content for Help Center, internal knowledge bases, and AI-powered channels (chatbot, agent assist) — with focus on Arabic-speaking markets (21 countries) Use AI tools to draft, optimize, and format content across multiple surfaces — applying prompt engineering techniques to improve output quality Build and test basic AI workflows and automation for repetitive content tasks (alerts, formatting, cross-marketplace publishing) Support AI-assisted localization workflows: coordinate AI first-pass translations, validate quality, and flag marketplace-specific adaptation needs Validate and refine AI-generated content for accuracy, brand voice, and regulatory compliance — applying AI governance standards Support product launch content readiness by gathering requirements and creating/updating content within defined timelines Maintain content across platforms ensuring consistency between Help Center, CS Assistant, and AI surfaces Track content performance metrics (usage, helpfulness) and flag improvement opportunities based on data Document AI workflows, automation processes, and best practices; contribute to team knowledge sharing and trainingAbout AudibleAudible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.OUR OFFER Student position for 20h per week Compensation of €16.72 per hour 12 months contract Up to 4 free catered lunches per week Commuting benefits Exciting opportunity to participate in the growth of a global digital audiobook provider International work environment Flexible working hoursBasic Qualifications Full time enrollment in a German state-accredited (staatlich anerkannt) Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related field) in the Berlin/Brandenburg area, and have at least 1 year of studies left - expected graduation no earlier than 2028 Business fluency in English and Arabic, both written and spoken Experience using AI tools (ChatGPT, Claude, Gemini, Quick Suite, or similar) and understanding of prompt engineering for content creation, automation, or workflow optimization Basic scripting or automation skills (Python, JavaScript, Google Apps Script, or similar) OR strong willingness to learn with demonstrated technical curiosityPreferred Qualifications Additional language skills (German, French, or other) are a plus Basic experience with data tools (Excel formulas, pivot tables, SQL basics) for tracking metrics and efficiency gains. Experience building or customizing AI workflows, chatbots, or basic automation tools. Familiarity with API concepts and how content systems integrate (REST APIs, webhooks — conceptual - understanding). Understanding of AI governance concepts: quality standards, confidence scoring, and validation frameworks for AI-generated content. Knowledge of content management systems (CMS) or experience maintaining structured web content. Familiarity with HTML, JSON, or structured content formats. Interest in or understanding of localization processes and cultural adaptation. Previous experience in customer service, knowledge management, or technical writing.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Audible GmbHJob ID: A10535932 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Industries Software Development

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com. Job Title: Instructional Designer Department: Training Enablement (SUN) Reports To: Training Manager Job Summary The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success. This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.  Key Responsibilities Learning Needs Analysis & Planning Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases. Define learning objectives, target audiences, training scope, and success criteria. Design learning programs, curriculum, learning journeys, and certification pathways. Content & Multimedia Development Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content. Translate complex business and technical concepts into learner-friendly training materials. Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools. Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools. Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms. Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards. SME Collaboration & Project Management Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials. Manage content, review cycles and incorporate stakeholder feedback. Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations. Maintain organized documentation, content repositories, and version control practices. LMS Administration & Learning Enablement Upload, publish, and maintain training content within the Learning Management System (LMS). Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments. Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics. Maintain learner-facing learning portals and ensure content remains current and accessible. Content Maintenance & Continuous Improvement Monitor product releases, enhancements, and feature updates to assess training impacts. Update training content to reflect product changes and maintain accuracy. Analyze learner feedback, engagement metrics, and course performance data. Recommend and implement improvements to enhance learner experience and training effectiveness. Stay current with emerging learning technologies, AI-powered tools, and industry best practices.  Required Skills & Qualifications Instructional Design Strong understanding of adult learning principles, instructional design methodologies, and learning needs analysis. Experience designing curriculum, learning paths, assessments, and technical training content. Content Development & Multimedia Tools Microsoft PowerPoint and Microsoft Word Camtasia Canva ElevenLabs or similar AI voice-generation tools Articulate Storyline / Rise 360 (preferred) LMS & Learning Technologies Experience with Moodle, LearnUpon or equivalent LMS platforms LMS content publishing, course configuration, learner management, and reporting SCORM fundamentals Familiarity with Vimeo or any video hosting platforms is preferred Professional Skills Excellent written, verbal, and interpersonal communication skills. Strong organizational, analytical, and project management skills. Ability to collaborate effectively with SMEs, Product Managers, and cross-functional teams. Ability to simplify technical concepts for diverse learners.  Preferred Knowledge Product Information Management (PIM) Master Data Management (MDM) SaaS products and customer education programs APIs, system integrations, and related technical concepts AI-assisted content development tools Agile product development environments  Education & Experience Bachelor’s degree in Instructional Design, Education, Learning Technologies, Technical Communication, Information Technology, Business, or a related field. 2–4 years of experience in Instructional Design, Learning & Development, Technical Training, or eLearning Development. Experience creating training for enterprise software products, SaaS platforms, MDM, PIM, ERP, CRM, or related technologies. Instructional Design certification is a plus. **This is a hybrid position that requires 3 days per week in office at our Bangalore location**  Diversity, Equity & InclusionTo achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPASyndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.Syndigo Job Applicant Privacy NoticeAt Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Software Development

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.Besides its SaaS business, Circles operates three other distinct businesses:Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.Job Description: Technical Writing - Manager IJob Location - BangaloreAbout The JobAs a Technical Writing - Manager I, you will operate at the intersection of product, technology, and business within a hyper-growth environment. You will not only create documentation but act as a Knowledge Orchestrator, leveraging cutting-edge AI to scale our intelligence and maintain excellence across all deliverables.Job Responsibilities AI-Driven Knowledge Orchestration & WritingAI Integration: Proactively act as a "Knowledge Orchestrator" by using advanced AI tools like Gemini and NotebookLM to research, synthesize complex information, automate documentation drafting, and the structuring of complex technical concepts.Strategic Research: Access knowledge databases and interview subject matter experts to gather deep insights of institutional knowledge to create enterprise-grade documentation.Content Creation: Create and maintain high-quality technical documentation in multiple formats (text, images, video) for both internal and external audiences. Linguistic Mastery & Technical WritingImpeccable English Command: Maintain absolute authority over the English language, ensuring every deliverable reflects perfect grammar, punctuation, and sentence structure.Editorial Excellence: Act as a final-gate reviewer for the team, producing error-free, "awesome-quality" content that translates complex operational workflows into easy-to-comprehend stories in alignment with Circles.Life standards.Precision and Detail: Ensure technical accuracy in every piece of content, maintaining a detail-oriented approach in a hyper-growth, fast-paced environment. Advanced API & Technical DocumentationAPI Specialization: Take ownership of API documentation by reading and understanding API request-responses and interpreting code written in languages such as JavaScript.Cross-Functional Sync: Collaborate closely with engineering and support teams to ensure the discoverability and accuracy of technical product manuals.Industry Standard API Documentation: Create and maintain industry standard API documentation for the entire platform, tailored for both technical and non-technical stakeholders. Multimedia Training & Development (Good to have)Collateral Design: Develop product marketing and training collaterals that explain software functionality to diverse consumer groups.Training Nuggets: Create engaging multimedia "nuggets," including slides, infographics, and high-fidelity videos.Video Production: Break down complex technical functionality into engaging video content, handling the full lifecycle from script to final edit. Cross-Functional CollaborationStakeholder Alignment: Work closely with Product, Engineering, and Design teams to ensure content accuracy, discoverability, and professional layout.Remote Synergy: Efficiently collaborate with remote global teams in a fast-paced, constantly changing agile environment.QualificationsMinimum QualificationsExperience: 6 years of experience in technical documentation within the software domain.AI Proficiency: Hands-on experience using Generative AI (Gemini, NotebookLM) and automation workflows to improve productivity and content quality.Writing Excellence: Impeccable command of the English language, with a focus on precision, detail, and error-free output.Technical Storytelling: Ability to translate operational workflows and technical concepts into easy-to-comprehend stories, read codes and document API architectures.Video Editing: Must be well-versed in video editing tools like Canva and capable of producing high-quality video content.Structured content ownership models or editorial workflows: Experience managing the life cycle of documentation with a defined set of accountabilities. Portfolio: Ability to provide at least two samples each of technical writing and video content.Location: Willing to work at Bengaluru, India.Preferred (Good To Have) QualificationsSaaS & Agile: Experience working with SaaS products in an Agile development lifecycle.Telco/BSS domain: Familiarity with TMForum domains, BSS/OSS terminology, and have experience in documentation of telecom / enterprise SaaS domain knowledge.Cloud & Dev Tools: Familiarity with Cloud Service Providers (GCP, Azure, AWS) and GitLab.Knowledge Management Tool: Experience working Gitbook and its setup (strongly preferred)Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

The role would require the following: Product Documentation - Operator Manuals, Technical & Maintenance Manuals, User guides, Service Bulletins, Standard Operating Procedures (SOP), etc. Interactive Electronic Technical Manuals (IETM). E-learning - Interactive, Animated, Video-based Content & Computer-Based Training (CBT) Modules. Key Responsibilities Manage technical documentation activities of multiple projects and ensure that it meets the applicable standards, quality requirements, and are appropriate for their intended audience. Validate technical manuals and documents for standard and new product variants by ensuring consistency and quality. Work with internal teams and stakeholders to understand the product and its documentation requirements. Identifying the KPIs for the team and guiding them to achieve the desired results. Develop new documentation ideas and implementation of user-friendly and interactive training content and tools for end users. Planning and implementing short and long-term improvement plans for documents and content prepared by scheduling reviews with relevant stakeholders. Powered by Webbtree Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Aviation and Aerospace Component Manufacturing

Join Us as a Sr. Technical Writer! Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Sr. Technical Writer who thrives in a fast-paced, agile setting. We want you to transform complex technical information into clear, customer-focused documentation while driving excellence in documentation planning, delivery, and operational effectiveness. Why You’ll Love Working Here As a key member of our Technical Publications team, you will help design, author, and publish the documentation that supports ORBCOMM’s Industrial IoT offerings, from peripheral Installation Guides to platform User Guides and everything in between. In this role, you will collaborate across hardware, firmware, SaaS applications, mobile teams, Product Management, Engineering, Support, and Operations to ensure our customers have access to accurate, effective, and high-quality documentation.With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration while also enjoying the autonomy and comfort of remote work.What You’ll Do Technical Documentation Create, edit, and maintain high-quality technical documentation, including user guides, release notes, API documentation, knowledge base articles, and operational procedures. Translate complex technical concepts into clear, concise, and audience-appropriate content. Partner closely with Product Managers, Engineering, Support, and Operations teams to gather information and ensure documentation accuracy. Establish and maintain documentation standards, templates, style guides, and best practices. Continuously improve content quality, discoverability, consistency, and user experience. Documentation Planning & Delivery Serve as the central point of coordination for documentation requests across multiple teams and initiatives. Assess incoming documentation needs and determine scope, dependencies, priorities, and delivery sequencing. Break down large documentation efforts into manageable work items and milestones. Maintain visibility into documentation commitments, progress, risks, and upcoming deliverables. Coordinate reviews, approvals, and feedback cycles with cross-functional stakeholders. Ensure documentation deliverables remain aligned with product release schedules and business priorities. Cross-Functional Collaboration Facilitate information gathering across a broad range of internal stakeholders, including hardware, firmware, software, mobile, and customer-facing teams. Investigate and validate technical information through direct use of the products and systems being documented. Gather stakeholder feedback and incorporate improvements into documentation deliverables. Provide guidance and knowledge transfer to team members. Process & Operational Excellence Identify bottlenecks, competing priorities, and resource constraints and proactively recommend solutions. Track documentation work through Jira and maintain an organized, transparent, and actionable backlog. Establish processes for intake, prioritization, estimation, status tracking, and reporting of documentation activities. Develop lightweight workflows that improve documentation throughput and stakeholder visibility. Create effort estimates for documentation initiatives and support release planning activities. Monitor documentation metrics and recommend improvements to increase efficiency and effectiveness. Promote a culture of documentation ownership, continuous improvement, and operational rigor. Who You AreYou’re a strategic thinker with a knack for execution excellence, ready to tackle multiple priorities with agility and grace.If You Have 8+ years of technical writing experience. 4+ years of experience with MadCap Flare and Capture (Intermediate level or higher). Bachelor’s degree in English, Technical Writing, or a related field. Proficiency with Microsoft Office and Adobe Acrobat. Familiarity with Jira for task tracking and workflow management. Familiarity with version control repositories and clients such as TortoiseSVN. Experience creating and maintaining technical documentation for software, SaaS platforms, hardware products, or related technologies. Strong stakeholder management and cross-functional collaboration skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple projects and competing priorities with minimal supervision. Ability to convey complex information in a clear and concise manner. Ability to meet multiple concurrent deadlines. Ability to work independently and as part of a team. Ability to edit and proofread work with a high degree of accuracy. Ability to work in a fast-paced environment and meet demanding delivery schedules. Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you!The Benefits Of Working HereA career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.How We HireORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.About UsAt ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at  www.orbcomm.com !  Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.  At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.  Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Telecommunications

Direct message the job poster from Unicommerce Muskan Yadav Muskan Yadav About the RoleWe are looking for a Technical Writer who can simplify complex technical concepts and create clear, accurate, and user-friendly documentation for our products and technology ecosystem. The role will work closely with Product, Engineering, QA, Customer Success, and other stakeholders to build and maintain high-quality technical content.Key Responsibilities• Create and maintain product and technical documentation, including user guides, API documentation, release notes, FAQs, and knowledge-base articles.• Translate complex technical concepts and product functionalities into clear and easy-to understand content.• Collaborate with Product Managers, Engineers, Developers, QA, and Customer Success teams to gather and validate technical information.• Develop documentation for APIs, integrations, workflows, configurations, and product features.• Create step-by-step guides, process documentation, troubleshooting guides, and how-to articles.• Review and update existing documentation to ensure accuracy, consistency, and relevance.• Maintain documentation standards, terminology, structure, and content quality across products.• Understand user journeys and create documentation that enables customers and internal teams to effectively use the platform.• Support product launches by preparing documentation for new features and enhancements.• Incorporate feedback from customers, support teams, and internal stakeholders to continuously improve documentation.• Manage documentation through appropriate tools and maintain proper version control.Requirements• 2–5 years of experience in Technical Writing, Product Documentation, API Documentation, or a similar role, preferably in a SaaS/technology environment.• Strong written and verbal communication skills.• Ability to understand and explain technical concepts in simple language.• Experience creating API documentation, user guides, knowledge-base articles, and product documentation.• Basic understanding of APIs, JSON, REST APIs, webhooks, and software development concepts.• Familiarity with documentation tools such as Confluence, Notion, Git, Markdown, Swagger/OpenAPI, or similar platforms.• Strong research, analytical, and attention-to-detail skills.• Ability to work independently while collaborating with cross-functional teams.• Experience working with B2B SaaS or e-commerce products will be an advantage.What You'll Work OnYou will work closely with Product, Engineering, QA, Customer Success, and Business teams to ensure that Unicommerce's complex SaaS products and integrations are documented in a way that is accurate, scalable, and easy for customers and internal teams to understand.Why Join Unicommerce?• Work on products powering large-scale e-commerce operations.• Exposure to B2B SaaS, e-commerce, APIs, integrations, OMS, WMS, and omnichannel commerce.• Collaborate with cross-functional product and technology teams.• Opportunity to build documentation practices for a growing SaaS ecosystem. Show more Show less Seniority level Associate Employment type Full-time Industries Software Development

Meet the Moment with AlteryxWe're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.Our Global Content team is looking for a talented technical writer who wants to create valuable content experiences for our audience. Our team writes content for Alteryx Documentation. Our site is available in 8 languages and has over 100,000 monthly users.You'll fit right in if you are passionate about online technical communication and helping customers to find the answers they need. You will thrive if you believe that all customers should have a helpful, positive, and accessible experience, regardless of the language they choose and the technologies they use to navigate and consume our content.What You Will Own And ImproveAuthoring documentation: Write help articles, release notes, and examples that enable customers to use and configure Alteryx products.Publishing documentation: We create our content in the Paligo CMS and publish it in AWS. You will own the process for generating the outputs (usually in HTML5), testing, and publishing them. You will also collaborate with the other tech writers to suggest improvements to the outputs and publishing process.Contribute to our peer review and styles and standards processes: You will ask your fellow writers to review your work, and you will review their work. You will propose topics for styles and standards and participate in our discussions.AI-assisted workflows: Use AI tools and agent-assisted workflows to improve efficiency, reduce repetitive work, and produce better first drafts. Contribute to the team's growing set of shared AI practices, including documentation agents that integrate with Jira, Confluence, and GitLab, and help refine them over time.Cross-functional collaboration: Work with engineering, product, UX, localization, and support teams to ensure your content is accurate, timely, and accessible across languages and user contexts.Requirements You have 2 or more years of experience in technical writing for software or SaaS products. You write clear, professional American English and can adapt your style for a global audience. You can translate complex technical details into clear, accessible documentation. You work well with multidisciplinary teams and are comfortable partnering with engineering, product, and UX. You plan and track your work using Jira and Confluence. You seek clarity, follow through on commitments, and communicate proactively. You have a bachelor's degree (or equivalent experience) in a field relevant to this role.Your TeamWe are part of the Product organization. Our group reports to the VP of UX. You will be a member of the Technical Writing team, which reports to the manager of Global Content. Global Content includes two teams: Technical Writing and Content Design.We have work flexible schedules. India team members collaborate with US-based colleagues across time zones, with team calls scheduled to accommodate distributed working hours.Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. The Translation…

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.The Translation & Localization Specialist will support the delivery of accurate, consistent, and culturally appropriate multilingual content across global communication channels, platform assets, and user journeys. This role coordinates localization requests, supports vendor and stakeholder workflows, maintains translation assets and terminology resources, and helps ensure localized content meets brand, quality, and usability standards. A primary objective for this role is to help strengthen scalable localization practices that improve consistency, efficiency, and quality across languages while protecting the integrity of company terminology, brand voice, and customer-facing content. What that means day-to-day: 1. Localization Workflow Support Localization Coordination: Coordinate multilingual content requests from intake through delivery, ensuring project requirements, timelines, and quality expectations are clearly defined and tracked. Stakeholder Alignment: Work with internal teams and external language partners to clarify scope, resolve questions, and support timely completion of localization deliverables. Process Consistency: Help maintain consistent localization practices, documentation, and handoff standards across recurring content types and business needs. 2. Localization & Vendor Workflow Coordination Vendor Intake & Quotes: Assist in managing localization intake requests, confirming scope and deliverables with vendors, and supporting accurate cost and timeline tracking. Production Schedules: Monitor multi-language delivery timelines, track translation project status, and ensure deliverables meet target launch dates. Workflow Execution: Facilitate the end-to-end submitter-to-vendor process, ensuring all internal teams follow standard intake, review, and deployment workflows. 3. Translation Asset & Key Management String & Key Handling: Assist in preparing, organizing, and formatting bulk translation keys and string files for platform email assets and CRM communications. Asset Readiness: Verify that translated text formatting, placeholders, and variables are preserved prior to integration into CRM/marketing automation systems. 4. Terminology & Quality Assurance (QA) Glossary Governance: Maintain and update centralized glossaries, terminology databases, and lexicons to promote consistency across translated content. Linguistic & Technical QA: Perform quality checks on localized content to verify accuracy, formatting, terminology consistency, regional appropriateness, and adherence to brand tone. What you’ll need to be successful: Education & Experience: 1–3 years of hands-on experience in translation coordination, localization project management, or a related field. Localization Tools & Practices: Practical experience with translation management tools, terminology resources, quality assurance practices, and localization project workflows. Language Proficiency: High proficiency in English; fluency or native-level knowledge in French or another major language is an asset (written and verbal). Attention to Detail: Meticulous organizational skills with a strong focus on data formatting, string management, and linguistic consistency. Collaborative Mindset: Strong communication skills to liaise effectively between internal stakeholders and external translation vendors. What you’ll get in return: Here are just a few of the great reasons you should join our team:• Work with a global team across North America and international regions• Be part of a company where culture is a top reason people stay and grow their careers• Generous paid time off• Remote work flexibility• Internet allowanceAll job offers are contingent on successful completion of a background check.Originally posted on Himalayas

RESPONSIBILITIES: Kforce has a client that is seeking a Senior Tech Writer in Coppell, TX. Responsibilities: * Lead the review and improvement of an enterprise knowledge base, identifying content gaps and establishing priorities for updates * Develop and maintain clear, user-friendly technical documentation for both technical and non-technical audiences * Create procedures, user guides, knowledge articles, runbooks, FAQs, and other support materials * Establish documentation standards for conte…

Job role: Tech Writer/Content Developer Duration: 12-months contract Location: Remote Must Haves: Technical content creation for SaaS or enterprise software preferably related to deployments OR implementations working with delivery teams (partners, consultants, implementation engineers, DevOps teams, integrations teams Design technical training content and translate it into self-paced eLearning courseware needs to be comfortable starting with product behavior/SME input and turning it into objec…

Job Requirements Role Summary Technical Writer Key Responsibilities Research source material, interview SMEs, gather requirements, and develop high-quality technical content that complies with organizational standards. Create, edit, maintain, review, and publish user guides, service manuals, online help systems, knowledge articles, and other technical deliverables across multiple formats. Develop content using XML authoring tools and content management systems. Track, manage, and resolve docume…