SaaS Product & Help Documentation Jobs

About The JobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Data and Information Governance (DIG) team within the Office of the Data Protection Office is an independent office within HMRC, and has a role set out in policies to ensure HMRC processes its data in accordance with data protection law and regulations. It advocates for data subjects' rights, and is a conduit to the regulator, the Information Commissioner. The Software Development team is there to design, build and implement innovative IT solutions, to support DIG and related partners in the business. Not quite a standard IT team, it is embedded within the DIG team and requires the developers balance their technical skills with knowledge of the policy areas the teams are working on.Job DescriptionAbout the RoleWe are looking for a motivated and detail focused Information Architect (IA) to join the team. This role sits within the Government Knowledge & Information Management (GKIM) profession and plays a critical part in ensuring HMRC information is well structured, findable, secure and compliant with legislation and departmental policy. Alongside core information architecture responsibilities, the successful candidate will also use Power Platform low code tools (Power Apps, Power BI, OneTrust and Dataverse) to prototype and demonstrate Information Architecture requirements. This is not a coding or software engineering role.Service Support & Supplier LiaisonThe Information Architect will provide first line functional support to end users on issues related to information structure, metadata, templates, classification rules, and completion of Information Asset Registers (IAR), Record Of Processing Activity (ROPA) and Data Protection Impact Assessment (DPIA) records. The postholder will triage reported system issues to determine whether they relate to information design or system behaviour, resolving those within GKIM remit and escalating technical faults to the external supplier where required. The Information Architect will act as the business owner contact point, logging issues, providing clear information governance context, and monitoring supplier response and resolution times. While the Information Architect will ensure that system fixes remain compliant with information governance and GKIM policy, all technical errors, defects, and system engineering changes will be resolved by the supplier, not the Information Architect. This maintains appropriate professional boundaries between GKIM (information design and governance) and technical delivery roles.Person specificationKey ResponsibilitiesInformation Architecture & StandardsDevelop and maintain metadata models, taxonomies, controlled vocabularies and classification schemes aligned to GKIM standards.Produce Information Handling Models (IHMs), information flows and information lifecycle requirements.Shape structured information environments such as file plans, folder structures, catalogues and knowledge bases.Governance, Assurance & ComplianceEnsure information structures meet policy, legal, security and retention requirements.Contribute to information related assurance activities and reviews.Provide clear guidance, documentation and interpretation to digital delivery teams and stakeholders.Power Platform Low Code Configuration (Explicit Requirement)Build and configure Power Apps (Canvas or Model Driven) and Power BI to prototype metadata structures, classification rules and information processes.Configure Dataverse tables, fields, relationships, business rules, forms and views aligned to artefacts.Use Power Fx for basic logic and validation (no coding required).Produce low code prototypes and proofs of concept that demonstrate IA standards and support user understanding.Identify where requirements move beyond low code capability and transition them to Government Digital and Data (GDAD) engineers appropriately.Collaboration with Technical TeamsWork alongside developers, architects and delivery teams to ensure KIM best practice is embedded in technical solutions.Translate artefacts into clear, actionable requirements for engineering teams.Maintain clear boundaries: the Information Architect own the information design; GDAD owns technical build.Information Quality, Findability & UsabilityReview and improve existing information structures for consistency, clarity and usability.Help teams implement metadata and classification effectively to support search and retrieval.Stakeholder EngagementEngage users and business teams to understand information needs and structure requirements.Communicate concepts and decisions in accessible, non-technical language.Promote good information management behaviours across HMRC. What We OfferA supportive GKIM professional community.Opportunities to influence information standards.Flexible working arrangements.Essential CriteriaExperience or strong understanding of metadata, taxonomies, classification and information lifecycle.Ability to configure and use low code tools such as Power Apps, Power Query, Power BI, OneTrust and Dataverse.Ability to ensure low code solutions meet accessibility standards.Strong analytical and problem-solving skills.Ability to communicate clearly with both technical and non-technical audiences.Desirable CriteriaExperience with Power Fx.Experience working with digital delivery teams.Office ClosuresIf your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window) These Sites AreTelford Plaza, Telford - moving to Parkside Court, TelfordTrinity Bridge House, Salford - moving to an alternative office in Manchester/ SalfordYou will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.BehavioursWe'll assess you against these behaviours during the selection process:Managing a Quality ServiceCommunicating and InfluencingDeveloping Self and OthersTechnical skillsWe'll assess you against these technical skills during the selection process:You will be asked a technical based question.BenefitsAlongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How To ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role, including how you meet the Essential Criteria as outlined in the advert.A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification outlined in the advert.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage.SiftIn the event of a large number of applications being received, an initial sift may be held on your CV.At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Managing a Quality Service, Communicating and Influencing and Developing Self and Others.You will also be asked a Technical Question in relation to IH03 - Design in Information Architecture. Please see Page 27 of the GKIM skills framework.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application . Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store.If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .Reserve ListA reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit ListAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should:Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.Additional Security InformationPlease note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality RequirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact Name : Information Architect Recruitment Email : informationarchitectrecruitment@hmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk Further informationAppointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. Show more Show less Seniority level Entry level Employment type Contract Job function Information Technology Industries Government Administration

Companyteam.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.PositionWe are looking for a Business/Technical Analyst, Foundations & Knowledge Management to help shape the knowledge foundation and its integrations. You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.ResponsibilitiesRequirements & AnalysisGather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirementsAnalyse existing knowledge sources, data flows, systems and processes to identify gaps, issues and opportunities for improvementDefine and maintain the content model in partnership with the Foundation PM, ensuring knowledge is structured effectively for downstream systems and AI-powered customer careMap knowledge sources, data flows and integration points and identify how information should flow between systemsTranslate requirements into user stories, process flows and acceptance criteria, working closely with technical teams and stakeholdersImplementation & TestingSupport the implementation and configuration of knowledge workflows and integrations, including making adjustments where appropriateDesign and execute tests, analyse results and troubleshoot issues to validate that changes improve the quality and performance of the solutionWork iteratively with business and technical teams to identify what works, what doesn't and how the solution can be improvedRequirements3+ years of experience as a Business/Technical Analyst or similar hybrid role on technology or data projectsStrong experience analysing data, systems and business processes to identify issues, opportunities and the root causes behind themAbility to translate business requirements into technical solutions and define how changes should be implemented and testedExperience eliciting and documenting requirements, including user stories, process maps, workflows and acceptance criteriaHands-on experience with testing, validating and troubleshooting technology solutions, with the ability to design and execute tests and interpret the resultsComfortable working with low-code/workflow platforms and making or supporting configuration changesStrong analytical and stakeholder management skillsExcellent documentation and communication skillsLocated near one of our European offices, as this is a hybrid roleNice to haveBasic scripting skills and the ability to work with datasetsUnderstanding of knowledge managementExperience with KM or CMS platformsExposure to APIs and system integrationAwareness of AI / RAG knowledge retrievalRight to WorkAt any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.ESGAt team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here."Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.The most trusted digital enablerteam.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.Click here to read more about team.blue Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development

Employee Knowledge & Content Strategy Manager Reports to: VP HR Technology and Analytics About the Role We're hiring a Knowledge Base Manager to build and govern the HR knowledge function across our 10 operating companies (OpCos) and Centers of Excellence (COEs). This role will define the knowledge base strategy, operating model, content standards, and governance needed to connect HR content across ServiceNow, SharePoint, portals, and other systems so employees can easily access accurate, searc…

Description Employee Knowledge & Content Strategy Manager Reports to: VP HR Technology and Analytics About the Role We're hiring a Knowledge Base Manager to build and govern the HR knowledge function across our 10 operating companies (OpCos) and Centers of Excellence (COEs). This role will define the knowledge base strategy, operating model, content standards, and governance needed to connect HR content across ServiceNow, SharePoint, portals, and other systems so employees can easily access acc…

Position Overview:This is a vacancy for a hybrid or on-site role at our HQ in Tutzing (South of Munich). We encourage applications from all qualified candidates, regardless of gender identity.We’re seeking a Technical Writer to elevate and reshape our product documentation. You’ll write high-quality, persona-based documentation, modernise our existing knowledge base, and help define the standards and structure of our docs.The role is part of the Customer Education team within the Product organisation, which works closely with Product Management and other departments - ensuring strong strategic alignment and that you’re not operating in isolation.Ready to make an impact?You’ll get to take ownership of:You create clear, accurate guides, concepts, and reference docs tailored to defined reader personas, from conceptual overviews to detailed how-tos.You audit, re-structure, and refresh the existing documentation to align with merged product lines, current terminology, and the future information architecture.You work iteratively by starting with core content and enriching it as features mature, documenting a product that is actively developed with a structured approach.You partner with Product Managers as primary stakeholders and coordinate with Engineering, Academy/Customer Education, and Sales to gather inputs and close feedback loops.You channel input from field teams and users to improve clarity and completeness, and you help decide what belongs in Docs versus Academy versus Community.You contribute to glossary, terminology, and style guidelines, ensuring consistency across German and English with support from our English proofreader.You produce enablement materials such as conceptual diagrams, release and feature notes, and short tutorials that connect features to practical outcomes.You translate feature inputs like videos and PM specifications into user-facing documentation that is easy to follow and technically sound.We’d love to meet someone with:You have experience documenting enterprise software (e.g., ERP, SaaS, middleware, integrations) and ideally exposure to EDI, supply chain, or integration topics.You have a proven track record in structured, persona-based documentation for complex products and can choose appropriately between concept, how-to, and reference formats.You work with a proactive, ownership-driven mindset; you’re comfortable clarifying open questions with stakeholders and moving forward methodically.You bring information architecture skills, including auditing, re-structuring, and standardizing large doc sets, as well as defining navigation, taxonomy, and cross-references.You demonstrate strong interviewing skills with SMEs, proactively engage stakeholders, and thrive in cross-functional teams.You show strong learning agility and curiosity, continuously building product knowledge and connecting features to real user needs.You write excellent German (native or near-native preferred) and strong English, we publish in both languages and provide support for final English polish.You can look forward to:Opportunity to work flexibly from home Modern offices in Germany and the NetherlandsA personal Learning & Development budget Up to 30 days of remote work per year from any EU country Company Pension plan 30 vacation days a year 2 additional paid days off on Christmas Eve and New Year's EveLocation-specific benefits packages (your recruiter will be happy to provide more details during your first chat) Company-sponsored business travelFor this role, we are open to working with specialists based in Germany or the Netherlands. Whether you prefer working on-site at our offices in Tutzing, Amsterdam, or remotely from a location within one of these countries, we’re happy to accommodate your preferred working style.If you’re excited about this role but don’t meet every qualification, we encourage you to apply! Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.About UsLobster is the data integration platform that connects supply chain partners and systems across any format or technology. It turns scattered data into a clean, flowing foundation for AI, so teams can make faster decisions and face fewer disruptions.The Lobster Data Platform reduces complexity through real-time integration, intelligent automation, and built-in quality control. The Lobster Data Network breaks down silos and enables secure collaboration across complex supply chains.For industry-specific needs, Lobster Data Products offer ready-to-use solutions that deliver impact quickly. With a presence across the DACH region, the UK, France, Scandinavia, and the Benelux, and over 2,000 customers globally, Lobster helps companies unlock the full potential of their data and stay agile in a rapidly evolving digital world. Show more Show less Seniority level Associate Employment type Full-time Job function Marketing and Writing/Editing Industries Software Development

Social & Content Strategist We're looking for the bright mind who will help us shape our brand on the internet (and our client's) Full-time · Barcelona About us We're Camping , a video creative agency that helps B2B Saas business with a strong POV grow, with campaigns that stand out, make people care and perform. We work for an industry that mostly takes itself too seriously, and we have fun proving it doesn't have to. We've decided our content deserves a premium treatment and a permanent owner…

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.About the RoleMcKesson Prescription Solutions is seeking a Technical Writer II to create and maintain customer-facing documentation that helps users successfully navigate pharmacy software products. This role partners closely with product, implementation, instructional design, and subject matter experts to transform complex technical information into clear, accurate, and easy-to-use content.You'll develop user guides, release notes, knowledge articles, and other documentation supporting software releases while ensuring consistency with branding, style, and quality standards. The ideal candidate brings the ability to simplify complex technical information into user-friendly documentation. This position is ideal for a detail-oriented communicator who enjoys collaborating across teams and translating technical concepts for a broad audience.What You'll Do Create, edit, and maintain user guides, release notes, online help content, and product documentation. Partner with subject matter experts, product teams, and instructional designers to gather information and document software functionality. Translate technical concepts into clear, concise content for technical and non-technical audiences. Manage multiple documentation projects and prioritize deliverables to meet release timelines. Participate in cross-functional meetings to identify documentation requirements, dependencies, and risks. Basic Requirements Degree or equivalent and typically 4+ years of relevant experience Familiarity with Adobe Acrobat Pro or Adobe Creative Cloud. Strong experience in technical writing, technical communications, content development, or documentation creation. Experience creating end-user documentation, user guides, process documentation, or software-related content. Strong written and verbal communication skills. Experience collaborating with cross-functional stakeholders and subject matter experts. Ability to manage multiple priorities and meet deadlines. Preferred Skills & Experience Experience documenting software products, SaaS platforms, healthcare technology, or pharmacy systems. Experience developing release notes, online help content, knowledge base articles, or implementation documentation. Exposure to instructional design, training content development, or learning materials. Experience using AI-enabled productivity tools such as Microsoft Copilot or Claude. Strong facilitation, meeting leadership, and stakeholder communication skills. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$61,500 - $102,500McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.Join us at McKesson!Originally posted on Himalayas

Agent Name: Technical Writer / Documentation Engineer Category: engineering Description: A specialized agent focused on creating, maintaining, and improving technical documentation. This agent would excel at writing API references, user guides, architecture decision records (ADRs), README files, onboarding docs, and developer-facing tutorials. It understands developer audiences, follows docs-as-code practices, and integrates with tools like MkDocs, Docusaurus, and OpenAPI/Swagger. Use Cases: 1. A team needs to generate comprehensive API documentation from OpenAPI specs and code comments for a new microservice 2. An open-source project wants to create onboarding guides, contribution docs, and architecture overviews for new contributors 3. A product team needs to maintain living documentation that stays in sync with code changes, including ADRs for key architectural decisions

Join Pigment: The AI Platform Redefining Business PlanningPigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.We are seeking an experienced Instructional Designer to join our Customer Education team. In this role, you will be a key player in developing high-quality learning content for the Pigment Academy that helps our customers master our business planning and performance management software. You will work closely with subject matter experts to design and deliver engaging, effective learning experiences, influencing customer adoption and empowering our customers to unlock the full potential of our platform.What You'll Do:Strategize and design comprehensive customer learning programs and certifications for the Pigment Academy by collaborating closely with subject matter experts (SMEs) and key stakeholders. Become a Pigment expert and apply core adult learning principles to develop and deliver engaging, high-impact learning experiences across multiple modalities, including e-learning, video, and interactive courses. Partner effectively with SMEs to translate their deep product knowledge into clear, accessible customer learning content. Manage the end-to-end instructional design lifecycle, from conducting needs analyses and identifying content gaps to developing assessments and evaluating program effectiveness based on business goals. Champion content excellence by staying up-to-date with product releases to ensure all customer learning materials reflect the latest features and innovations. Stay ahead of the curve by continuously researching the latest trends in learning and development, including AI-powered technologies, to enhance our learning offerings and your own expertise. Thrive in our fast-paced environment by effectively managing multiple projects and delivering high-quality work on schedule. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Who You Are:You have 3+ years of instructional design experience, with a preference for experience in the SaaS and Enterprise Performance Management (EPM) space. You have a strong command of authoring tools such as Articulate Rise, Storyline, Synthesia, Camtasia, and Adobe Captivate. You have excellent verbal and written communication skills. You are data-driven and use insights to inform your design decisions. You are highly collaborative and enjoy working with a team to achieve a common goal. What we offer:A seat aboard the rocketship! A very competitive salary Coaching and mentoring to aid your career development Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment to do your work in the best conditions Remote-friendly environment How we work:Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission. Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment. Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education and Training Industries Software Development

Direct message the job poster from Blueprint Anna M. Anna M. Who is Blueprint?We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.What does Blueprint do?Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.Why Blueprint?At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.We are looking for a Danish Games Translation & Localization Specialist to join us as we impact the gaming industry! This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.The ideal candidate will bring a passion for localization, translation, and PC gaming. Native proficiency in Danish, both written and verbal, is required.You will be responsible for translating written materials with the utmost quality, including new releases, marketing materials, support knowledge base articles, and other customer-facing literature. Flexibility and a can-do attitude are essential, as there will be last-minute changes to source material. Strong organizational skills are a must to manage both short-term and long-term projects effectively while reprioritizing your workflow as needed. Additionally, excellent communication skills are vital in our highly team-driven work environment.At Blueprint, we pride ourselves on our world-class localization team and its ability to set the bar for the localization industry. We strive to go above and beyond expectations, motivating, innovating, and growing as a team. Joining the Blueprint localization team is a unique opportunity to apply your expertise, grow in your professional career, and work with the best in the industry!Qualifications:Bachelor of Arts or equivalent degree. Emphasis in translation, localization, linguistics or game design a plus.Native proficiency in Danish with exceptional grammar skills.Excellent written and spoken English communication skills.Relevant prior gaming experience for accurately translating content in a gaming context.Experience in professional translation/localization work, games and technical translation preferred.Excellent organization and prioritization skills.A collaborative translator who enjoys working in a team environment and adjusts well to quick turnaround times.Experience working with computer assisted translation tools; Crowdin, MemoQ, Memsource, SDL Trados or Wordfast.Strong knowledge of different Operating Systems (Windows, macOS, iOS, Android).Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, OneNote, SharePoint).Preferred Qualifications:Passion for PC or consoleFamiliarity with computer hardware, software development, or game design.Familiarity with game distribution platforms.Understanding and knowledge of different game genres and game discussion groups.Knowledgeable about different gaming hardware.Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.For candidates based in Washington State, the anticipated salary range is $33.65 to $38.46 USD/hour, with a midpoint of $36.06 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity EmployerBlueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.comBlueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:Medical, dental, and vision coverageFlexible Spending Account401k programCompetitive PTO offeringsParental LeaveOpportunities for professional growth and developmentLocation: Remote - USA Show more Show less Seniority level Associate Employment type Full-time Job function Consulting Industries IT Services and IT Consulting

The Product Documentation Specialist supports the full product lifecycle, from concept and development through commercialization and ongoing product improvements. This role owns customer facing technical documentation creation and is responsible for translating complex technologies and applications into clear, accurate, and effective documentation, training materials, and instructional content that support successful product adoption and use.Working closely with Engineering, Product Management, Technical Services, Quality, and Marketing Communications, the position serves as a technical subject matter expert for product operation, installation, and application integration. The role helps ensure products are intuitive, clearly communicated, and supported by consistent documentation, software interfaces, labels, packaging, and training materials.In addition, the Product Documentation Specialist captures and shares best practices, lessons learned, and application knowledge to improve usability, reduce support burden, and promote successful product adoption.Key ResponsibilitiesTechnical Documentation OwnershipDevelop and maintain installation manuals, user guides, application notes, quick-start guides, wiring diagrams, troubleshooting guides, technical bulletins, and training materials.Ensure technical documentation accurately reflects product functionality throughout the product lifecycle.Maintain documentation standards and terminology consistencyCollaborate with Engineering, Product Management, Technical Services, and Marketing Communications to ensure timely release of customer facing technical content.Support localization and translation activities for global product launches.Create technical diagrams, screenshots, illustrations, and instructional content that improve product understanding.Product Experience SupportIdentify usability issues and recommend improvements to hardware, software, installation procedures, and customer workflows.Validate that product interfaces, labels, LEDs, app flows, and installation methods are intuitive and consistent.Provide input to Product Management and Engineering on opportunities to improve customer experience.Product Development SupportParticipate in design reviews and project teams from concept through commercialization.Collaborate with engineers to understand new features and ensure they are easily understood by end users.Support field testing activities and capture lessons learned from real world installations.Develop installation best practices and integration recommendations.Help ensure products align with intended applications and customer expectations.Training and Knowledge TransferSupport internal product training for sales, technical support, and operations teams.Support customer and channel partner training activities.Develop application examples, best-practice, and troubleshoot guides.Maintain institutional knowledge for installation and integration practices.Continuous ImprovementIdentify opportunities to improve product usability and installation experience.Gather feedback from customers, field testing, technical services, sales, and product management.Recommend improvements that reduce support burden and simplify deployment.Maintain consistency across products, terminology, and customer interactions.CompetenciesRequirementsDegree(s) or certification(s):Bachelor's degree in Engineering, Engineering Technology, Technical Communication, Industrial Technology, Electronics, or a related discipline preferred.Recertification RequirementsProfessional experience required (min.):3+ years of experience in technical writing, technical support, field applications engineering, product management, engineering, or related technical roles.Demonstrated experience creating technical documentation and instructional content (Portfolio or writing sample may be requested during the interview process.)Experience with hardware products is preferred.Experience supporting installers, integrators, OEM customers, or channel partners preferred.Experience with automatic doors, industrial doors, gates, parking systems, access control, or related preferredTechnical competenciesStrong understanding of how products are installed, configured, and used in real world applications.Ability to simplify complex technical concepts for diverse audiences & personas.Familiarity with wiring diagrams, electrical schematics, and system integration.Ability to troubleshoot and understand customer workflows.Strong mechanical and electrical aptitude.Customer focused mindset with an emphasis on usability and experience.Ability to participate effectively in cross functional product development activities.Software SkillsMicrosoft Office SuiteDocumentation management platforms (Paligo or equivalent CMS).Page layout and publishing software (Adobe InDesign preferred).Collaboration, product management, & project management tools (Confluence, Figma, Lokalise, Wrike, Microsoft Project, Miro, or equivalent).CAD or drawing softwareFamiliarity with mobile applications, sensor configuration software, or connected devicesTranslation and terminology management platforms preferred.Multimedia content creation tools for videos, screenshots, diagrams, and tutorials.Language SkillsFrench: N/AEnglish: YesSuccess Metrics Reduction in support calls.Reduction in installation errors.Improved time-to-install.Faster onboarding of new employees and channel partners.Positive beta-test feedback.Timely completion of launch deliverables.Improved usability and consistency across product lines.Increased quality and consistency of technical documentation.Positive customer and channel partner feedback regarding ease of installation and product understanding.#BEAAMERICA Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Appliances, Electrical, and Electronics Manufacturing

Location: Goshen, INSchedule: Monday-Friday, 7:00 AM-4:00 PMWork Environment: 100% OnsiteCompenstaion: $49.920,000 to $60,320.00Position SummaryWe are seeking a highly organized Documentation Specialist to capture and document office procedures, workflows, and operational processes. This individual will work closely with key personnel to gather information, take detailed notes, and create clear process documentation that will support future training and knowledge transfer efforts.The ideal candidate is a strong listener, skilled note-taker, and highly detail-oriented professional who can quickly understand business processes and translate them into clear, organized documentation. The documentation created in this role will serve as a valuable resource for future team members and a permanent hire to be added at a later date.ResponsibilitiesMeet with employees and department leaders to learn and document current processes and proceduresTake detailed notes during meetings, training sessions, and process reviewsCreate step-by-step process documentation and Standard Operating Procedures (SOPs)Organize information, forms, and supporting materials into a centralized knowledge baseAsk thoughtful questions to ensure processes are fully understood and accurately documentedIdentify gaps or areas requiring clarificationMaintain and update documentation as processes are reviewed and refinedEnsure documentation is clear, organized, and usable for future team members and training purposesQualificationsPrevious experience in documentation, business operations, project coordination, administrative support, training, or a related roleExceptional note-taking, organizational, and communication skillsStrong attention to detail and ability to capture information accuratelyAbility to understand business concepts and workflows across multiple functionsProficiency with Microsoft Office, including Word and ExcelAbility to work independently and manage multiple prioritiesPreferred QualificationsExperience creating SOPs, process maps, training materials, or workflow documentationFamiliarity with office operations, payroll, accounts payable, accounts receivable, or bookkeeping conceptsExperience interviewing stakeholders and gathering process information#INAUG2026Click here to apply online Show more Show less Seniority level Entry level Employment type Full-time Job function Administrative Industries Accounting

Do you love figuring out:Why some content gets remembered while other content gets ignored?Why some formats keep people watching?How to turn expertise into content people actually want to consume?If you do, this job is for you! At F.Learning Studio, we help organizations explain difficult things to clarity. But here is a fact: People won't learn from content they scroll past. That's why we're hiring someone to turn our expertise into social series people actually stop for. This role is not "write posts and make videos". You'll own end-to-end:Research → Build the system → Direct the team → Script it → Learn & improveI. Your missionTurn expertise into social series people actually watch, follow, and share across LinkedIn, TikTok, and YouTube.You're not filling a content calendar. You're building a series with a clear audience, a hook that earns attention, and a pipeline that keeps producing, meanwhile working closely with the production team who bring each episode to life.II. What your days will look like1. Research what people care aboutResearch:Audience pain pointsIndustry conversationsCompetitor contentSocial trendsHigh-performing content formats2. Build repeatable social seriesYou’ll turn ideas into content systems. You define:Series conceptAudienceHookFormatTopic pipelineThink beyond individual posts. Create content people can recognize and follow.3. Write scripts that hold attentionYou’ll develop:TikTok scriptsShort-form video scriptsLinkedIn contentEducational storytelling content4. Turn expertise into audience-friendly contentWork with founders, learning designers, PMs, animators, and subject matter experts. Take complex ideas and make them:Easier to understandMore engagingMore memorable5. Collaborate with production teamsWork closely with:DesignersIllustratorsAnimatorsVideo editorsYou’ll create clear creative briefs and help ensure the final output delivers the intended message.6. Learn from performanceReview content performance. Identify:Which formats workWhich hooks performWhich series deserve expansionWhich ideas need improvementIII. Skillset & Knowledge baseNecessary skills (that you must demonstrate)Scriptwriting (short-form video, TikTok, LinkedIn) developing TikTok scripts, short-form video scripts, LinkedIn content, and educational storytelling contentContent systems design: turning ideas into content systems by defining series concept, audience, hook, format, and topic pipelineResearch execution: researching audience pain points, industry conversations, competitor content, social trends, and high-performing content formatsCross-functional brief writing: creating clear creative briefs and helping ensure the final output delivers the intended messagePerformance analysis: reviewing content performance to identify which formats and hooks work and which series deserve expansion or improvementKnowledge (All you need to know: theory, context, frameworks)Platform format literacy: understanding of LinkedIn, TikTok, or YouTube content formatsDomain background: background in journalism, communication, marketing, (multi)media, or content creationAudience psychology: figuring out why some content gets remembered while other content gets ignored and why some formats keep people watchingIV. You’ll enjoy this role if you …Love figuring out why content works, not just copying what's trendingWant to own a series end-to-end, from research, system, direction, script, results, not just the writing stepCan balance creativity with structureTake feedback well and work across multiple stakeholdersMust-haveStrong written English, storytelling and scriptwriting skillsCuriosity and willingness to learnBonus points if you haveExperience managing or owning a social content series end-to-endExperience writing video scripts or creating educational contentA portfolio showing series thinking, not just individual posts (scripts, campaign systems, or a series you've run)IV. Why usWork with our clients (99% are foreign organizations/companies in many different industries) to have opportunities to improve your intercultural skills.Salary: Negotiable with 13th-month salary and bonus based on performance.Holidays bonus: International Workers’ Day, Vietnam’s National Day, Lunar New Year.12 leave days & 4 sick leave days per yearPerformance review every year.Annual periodic health examination.Insurance packages for employees include social insurance and premium health insurance.Funded break-release twice a year and other interesting events.A comfortable working space that supports thoughts wandering, ideas seeking, and freedom inspiring.Working hours: 8:30 am – 6:00 pm (including 1.5 hours for lunch break).F.LEARNING STUDIO has transformed the Online Learning Experience with Animation since 2016. At F.Learning Studio, we do not just provide animation videos. We consult on how animation works for our partner business; using our expert knowledge of animation to revolutionize and empower education. We are the world’s #1 Animation Partner for training and education.We create a place to welcome different people, no matter who you are, your background, or where you come from. The more differences, the more we will find a way to revolutionize animation power.Website: https://www.flearningstudio.com/ Fanpage: https://www.facebook.com/fcreativeteam Vimeo: https://vimeo.com/fcreativeteam Add: Floor 12a, Sao Mai Building, 19 Le Van Luong Street, Thanh Xuan, Hanoi, Vietnam.Working at F.StudioFAB (including F.creative Studio, Bon Consulting Firm & Loon Studio) is a dynamic complex offering a diverse range of services, including animation, e-learning solutions, web design and marketing solutions. We specialize in delivering customized solutions that enhance learning and communication strategies through innovative and engaging digital solutions across industries such as healthcare, corporate training, NGOs, and more.With 95% of our clients being global, this role offers a unique opportunity to work in an international environment, enhance cross-cultural communication skills, and gain deep insights into global business practices. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Animation and Post-production

About ELSAELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learners goals and context, ensuring measurable improvement and lasting confidenceOur vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the worldBacked by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovatorsForbes Top 4 Companies Using AI to Transform the WorldResearch Sniper Top 5 Best AI AppsASU+GSV EdTech 150CB Insights Top 100 AI CompaniesJoin us in shaping the future of language learning and empowering millions to unlock opportunity through confident communicationJob overviewWe are seeking a senior-level Instructional Designer to drive the creation of intuitive, engaging, and scalable learning experiences for ELSA’s global learners. In this high-impact Individual Contributor (IC) role, you will be responsible for the hands-on design of personalized learning paths, syllabus frameworks, and interactive AI-driven exercisesAs a core pedagogical expert, you will collaborate closely as an equal peer with cross-functional teams - including AI, Product, and Engineering - to ensure learning science and user experience (UX) remain central to our product features. The ideal candidate combines deep expertise in English Language Teaching (ELT/ESL) with a strong data-driven mindset and fluency in leveraging AI tools for scale and personalizationKey Responsibilities1. Learning Experience & UX DesignDesign, structure, and iterate on personalized learning paths that align directly with learners' goals, proficiency levels, and in-app behaviorApply user experience (UX) principles to translate complex language learning goals into intuitive, interactive, and clear learner journeysPrototype, test, and iterate on new content formats and learning experiences to validate user engagement and educational effectiveness2. Instructional Design & Content DevelopmentPedagogical Excellence: Design digital learning modules, interactive exercises, and assessments by implementing diverse pedagogical approaches (e.g., guided discovery, task-based learning, flipped classroomSyllabus & Assessment: Craft robust syllabi aligned with international standards (CEFR/GSE descriptors) and develop targeted test and assessment strategies to evaluate learning outcomesDiverse Media: Create varied content formats, including 1-to-1 or group lesson flows, educational videos, and animated stories3. AI & Data-Driven LearningAI Feature Optimization: Partner closely with AI and engineering teams to co-develop, test, and optimize adaptive, AI-powered learning features and interactive exercisesContent Scaling: Actively explore and leverage generative AI tools to ideate, create, adapt, and scale interactive educational materialsData Evaluation: Continuous improvement of content by using learner data, user feedback, and key performance metrics to evaluate content effectiveness4. Cross-Functional Collaboration/ Stakeholder engagementSubject Matter Expertise: Serve as the core Instructional Design/ELT voice in cross-functional feature development teamTranslate product priorities into actionable design initiatives that support ELSA’s pedagogical directionWhat You Will HaveMust-Haves:Bachelor’s or Master's degree in Linguistics, Education, Instructional Design, Philology, or a related fieldf4–6+ years of hands-on experience in ELT/ESL materials writing, digital curriculum development, or instructional designRecognized certification in English language teaching and methodology (e.g., DELTA Module 1, TKT, IH Certificate in Advanced Methodology, or equivalent)Methodological Depth: Deep understanding of language acquisition, CEFR/GSE frameworks, task-based learning, and assessment designAI Fluency: Practical, hands-on experience utilizing AI-powered tools and prompt engineering to scale, adapt, or generate educational contentCross-Functional Skills: Strong history of working alongside Product Managers, Data Analysts, and Engineers to optimize digital productsExceptional professional proficiency in English (written and spoken)Nice-to-HaveExperience in EdTech, SaaS, or global education contextsFamiliarity with localization, multilingual learning, and culturally diverse learner needsBasic multimedia design skills (video, graphics, or animation)What We Offer:Be part of a mission-driven company making a difference in language learning worldwide.Work at the absolute storefront of cutting-edge generative AI applied to language learning.Collaborate with a highly talented, multicultural team of tech and linguistic innovators.Comprehensive employee well-being benefits.Free ELSA Premium courses to polish your language skills Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development Industries Education and Software Development

Job Description Job Description Description KBE Engineer - Knowledge Based Engineer (KBE). Responsibilities include creating CAD (Catia/NX) parametric math models for commodities using Knowledge Based Engineering template modeling techniques. Position requires extensive knowledge of Catia/NX modeling and an extensive background developing / packaging / synthesizing complex vehicle systems. Additional responsibilities include dictating architecture and construction techniques, creating master de…

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment d…

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core o…

Position Overview: This is a vacancy for a hybrid or on-site role at our HQ in Tutzing (South of Munich). We encourage applications from all qualified candidates, regardless of gender identity. We’re seeking a Technical Writer to elevate and reshape our product documentation. You’ll write high-quality, persona-based documentation, modernise our existing knowledge base, and help define the standards and structure of our docs. The role is part of the Customer Education team within the Product org…

Senior Manager, Value & Impact ManagementGlobal Customer SupportRole OverviewAs Senior Manager, Value & Impact Management, you will play a critical leadership role in advancing Blackbaud’s AI‑first, digital‑led Customer Support strategy. Operating within a highly matrixed environment, this role requires strong strategic thinking, systems leadership, and close cross‑functional partnership with Product, IT, Engineering, and Data & Intelligence to scale modern support capabilities across people, platforms, and AI.Reporting to the VP, Head of Global Customer Support, you will be accountable for the day‑to‑day execution and long‑term evolution of four tightly connected domains: Digital Support Experience, Enablement & Readiness, GenAI and Agentic AI capabilities, and Knowledge as foundational infrastructure. Together, these domains form the intelligence and execution layer that enables Customer Support to operate predictively, consistently, and at scale.This role establishes Knowledge as foundational infrastructure, not content, serving as the single source of truth and intelligence backbone for Customer Support. Knowledge quality, structure, and retrieval performance directly define the effectiveness of GenAI and Agentic AI systems, ensuring both human agents and autonomous workflows are grounded in trusted, explainable intelligence.As Blackbaud continues its shift toward proactive, predictive, and increasingly autonomous support, you will help shape the operating model, governance, and learning loops that connect knowledge, training, digital experience, and AI into a cohesive system, driving measurable improvements in agent effectiveness, customer effort, time to value, and trust.Success in RoleSuccess in this role will be defined by the ability to transform knowledge, training, digital experience, and AI agents into a unified intelligence layer for Customer Support. By embedding GenAI, Agentic AI, automation, and continuous learning loops into the foundation of support operations, you will enable both human agents and AI systems to operate with greater speed, accuracy, and confidence.Through this integrated, AI‑first operating model, you will increase agent effectiveness, accelerate time to resolution, reduce customer effort, and strengthen customer confidence, directly advancing Blackbaud’s mission to deliver a customer‑centric, intelligent, and AI‑powered support experience.Key ResponsibilitiesStrategic Leadership & Operating ModelProvide strategic and operational leadership for a multidisciplinary team spanning Digital Support Experience, Enablement & Readiness, Knowledge, and AI enablement. Support the definition and maturation of an AI‑first, agent‑led support operating model, clarifying how human agents, AI copilots, and autonomous agents work together across the support lifecycle. Build a strong, engaged, and future‑ready team capable of operating in a data‑driven, digitally enabled, and AI‑augmented environment. Recruit, develop, and retain talent with capabilities across knowledge systems, AI enablement, digital experience, and change leadership. Digital Support ExperienceLead the evolution of the digital support experience, ensuring a cohesive and connected omnichannel journey across self‑service and assisted support. Design and scale digital experiences that leverage knowledge and AI to deliver contextualized next‑best actions, proactive guidance, and consistent outcomes. Partner with Product, IT, and CS Operations to ensure digital touchpoints are integrated with agent and AI workflows. Enablement & ReadinessDesign and scale targeted, workflow‑specific training and readiness programs that support agents at scale. Tie enablement efforts directly to performance signals, knowledge quality, and customer demand patterns. Establish learning loops that translate operational insights into improved readiness, coaching, and skill development. GenAI & Agentic AI CapabilitiesAdvance GenAI and Agentic AI capabilities that augment and progressively automate support work, including: Intelligent triage and routing Real‑time agent guidance and decision support Summarization and documentation Knowledge creation and improvement Proactive and preemptive customer engagement Partner with CS Operations and Corporate IT to support the automation and tooling strategy that enables secure, scalable, and governed AI adoption. Help define metrics and feedback mechanisms to measure AI effectiveness, trust, and operational impact. Knowledge as InfrastructureLead the evolution of a modern Knowledge Management ecosystem, with KCS practices providing the operating discipline to keep knowledge accurate, reusable, and continuously improving. Ensure knowledge is structured and governed to support: Retrieval‑augmented generation (RAG) AI reasoning and decision support Consistent execution across human and AI agents Treat knowledge quality and retrieval performance as first‑order drivers of AI effectiveness and customer outcomes. Governance & Cross‑Functional PartnershipOperate as a delegated representative of Customer Support leadership in cross‑functional forums, ensuring priorities, decisions, and execution remain aligned with the broader Support strategy and direction. Contribute to the establishment and execution of governance frameworks that ensure digital, knowledge, and AI capabilities are secure, compliant, ethical, and enterprise‑ready, escalating decisions as appropriate. Partner closely with Product, R&D, IT, Data & Intelligence, Marketing, Services, Customer Success, Sales, Sustained Engineering, and Legal to drive alignment, coordinate execution, and resolve dependencies on behalf of the Support organization. Act as a change leader and trusted voice for Customer Support, advancing digital transformation and AI maturity through influence, collaboration, and disciplined execution rather than unilateral authority. Education & Experience10+ years of experience in Customer Support, Customer Success, or Services organizations, with 3+ years in people‑management roles. Experience leading digital transformation, AI‑enabled initiatives, or platform‑scale operational change in a complex SaaS or enterprise software environment. Demonstrated ability to design and scale knowledge systems, training models, or digital experiences that drive measurable outcomes. Strong understanding of how knowledge, training, and digital workflows enable GenAI, Agentic AI, and automation at scale. Proven success operating in highly matrixed organizations and influencing across functions without direct authority. Data‑driven, systems‑oriented leader with a track record of translating strategy into operational results. A relevant undergraduate degree or equivalent professional experience required. Role will work US hours to align to the support organization team.Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content. ResponsibilitiesExplain technical ideas in simple language Meet with customer representatives to establish technical specifications Create user documentation for a variety of materialKey Skills: ✔ Content/Technical Writing✔ HTML Email Creation✔ SaaS Product Communication✔ Training Video Creation (Loom/Camtasia/Descript)✔ Screen Recording & Video Editing✔ Strong English CommunicationQualificationsBachelor's degree or equivalent experience Experience in the technology industry Strong written and verbal communication skills Ability to understand highly technical information Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Human Resources Services