SaaS Product & Help Documentation Jobs

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in Brazil. Responsibilities Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience Conducts assessments within the operation and with clients to identify needs and opportunities Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract Develops the Conversational AI strategy for projects Designs conversational scenarios, flows, and dialogues for chatbots and voicebots Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations Implement the bot on the CAI platform, implementing the flows, KB, etc Participates in KPI analysis, generating qualitative insights and reports to inform project decisions Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements Drives continuous improvement of the conversational experience and overall user satisfaction Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes Integrates client-approved changes and enhancements during project execution Skills and Qualifications Fluent in written and spoken English (C1 level minimum) Experience in conversational design for chatbots and voicebots Strong knowledge in Conversational AI, LLM, Agentic AI and NLU Strong understanding of conversational UX and specificities of each channel: chat or voice Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots Understanding of LLM functioning and RAG Perfect written and verbal communication Ability to explain and defend design choices and user experience strategies Ability to work in multicultural environment Familiarity with conversational AI platforms (e.g. Cognigy) Experience with voice interfaces and speech technologies (STT/TTS) Understanding of multilingual conversational design Knowledge of analytics tools to track user interactions and performance About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - Originally posted on Himalayas

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in India. Responsibilities Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience Conducts assessments within the operation and with clients to identify needs and opportunities Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract Develops the Conversational AI strategy for projects Designs conversational scenarios, flows, and dialogues for chatbots and voicebots Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations Implement the bot on the CAI platform, implementing the flows, KB, etc Participates in KPI analysis, generating qualitative insights and reports to inform project decisions Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements Drives continuous improvement of the conversational experience and overall user satisfaction Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes Integrates client-approved changes and enhancements during project execution Skills and Qualifications Fluent in written and spoken English (C1 level minimum) Experience in conversational design for chatbots and voicebots Strong knowledge in Conversational AI, LLM, Agentic AI and NLU Strong understanding of conversational UX and specificities of each channel: chat or voice Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots Understanding of LLM functioning and RAG Perfect written and verbal communication Ability to explain and defend design choices and user experience strategies Ability to work in multicultural environment Familiarity with conversational AI platforms (e.g. Cognigy) Experience with voice interfaces and speech technologies (STT/TTS) Understanding of multilingual conversational design Knowledge of analytics tools to track user interactions and performance About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - Originally posted on Himalayas

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in Morocco. Responsibilities Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience Conducts assessments within the operation and with clients to identify needs and opportunities Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract Develops the Conversational AI strategy for projects Designs conversational scenarios, flows, and dialogues for chatbots and voicebots Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations Implement the bot on the CAI platform, implementing the flows, KB, etc Participates in KPI analysis, generating qualitative insights and reports to inform project decisions Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements Drives continuous improvement of the conversational experience and overall user satisfaction Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes Integrates client-approved changes and enhancements during project execution Skills and Qualifications Fluent in written and spoken English (C1 level minimum) Experience in conversational design for chatbots and voicebots Strong knowledge in Conversational AI, LLM, Agentic AI and NLU Strong understanding of conversational UX and specificities of each channel: chat or voice Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots Understanding of LLM functioning and RAG Perfect written and verbal communication Ability to explain and defend design choices and user experience strategies Ability to work in multicultural environment Familiarity with conversational AI platforms (e.g. Cognigy) Experience with voice interfaces and speech technologies (STT/TTS) Understanding of multilingual conversational design Knowledge of analytics tools to track user interactions and performance About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - Originally posted on Himalayas

About us:Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture. We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.Come join our team as we develop new ways to improve the lives of working Americans.About the role:We are seeking a motivated and detail-oriented Training and Documentation Specialist to join our Support team. This role owns the training and documentation resources that enable our BPO partners and internal support teams to deliver accurate, consistent service.The Training & Documentation (T&D) Specialist partners closely with T&D counterparts embedded within our BPO organizations to ensure alignment on curriculum, content quality, and execution. The role also serves Branch’s internal teams, including Enterprise Support and Onboarding, by maintaining relevant training, documentation, and Help Center materials while driving adoption of best practices.Our Help Center does double duty. It answers customers directly and also feeds the knowledge base behind our AI support assistant, which means the way an article is written and structured has a direct effect on how well automated support performs. Someone who understands how to write clear, well-structured, retrievable content will have a high impact.Responsibilities include, but are not limited to: Own the creation, revision, and maintenance of documentation and training materials across support channels Build and maintain courses in our LMS, manage enrollments for internal teams, and package training materials for BPO partners to deliver within their own systems Partner with BPO-based T&D specialists to ensure training is standardized, effectively delivered, and consistently updated Write and maintain Zendesk macros and Help Center articles with the accuracy, clarity, and structure required to serve both customer self-service and AI-assisted resolution Maintain support handbooks and process documentation in Confluence as a reliable single source of truth Run regular content audits to catch outdated, duplicative, or conflicting material before it creates errors for agents or the AI assistant Coordinate closely with internal departments (Enterprise Support, Onboarding) to meet training needs and align on priorities Perform skill gap analyses and use support metrics such as CSAT, reopen rate, and article votes to inform training priorities Partner with our Knowledge Specialist, who owns AI performance metrics such as containment and resolution rate, to identify and close the content gaps that surface through automated support Facilitate live training sessions and new hire onboarding as needed Qualifications: 3+ years of experience in training, documentation, QA, or support operations Demonstrated ability to build clear, engaging training content for diverse audiences, grounded in instructional design or adult learning principles Experience with LMS platforms, including course building, enrollment, and learning content creation Proficiency with documentation platforms such as Confluence and Zendesk Knowledge Strong project management and organizational skills, with the ability to balance multiple initiatives independently Experience writing content optimized for AI retrieval, including structuring articles for chunking, maintaining consistent terminology, and eliminating ambiguity Experience using AI tools to accelerate drafting, editing, and content maintenance, paired with the judgment to verify accuracy before anything is published Excellent communication skills, with attention to tone and clarity A self-starter mindset with a passion for process improvement and operational excellence. You notice the gap before anyone points it out, and you take ownership from idea through execution. Nice to have: Experience designing digital training content using modern authoring tools and platforms (e.g., interactive course builders, LMS-integrated content, video-based learning) Experience producing video or screen capture walkthrough Compensation:The base salary range for this role is $60-68k. The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc. Location:This position is classified as REMOTEwithin the United States of America.We are unable to hire candidates located outside of the domestic U.S.Benefits: Market-leading medical, dental, and vision insurance Stock options Free Premium-Tier Origin Financial Wellness subscription Monthly home-office stipend 401k (TransAmerica) 12-weeks paid parental leave for birthing and non-birthing parents Flexible time off + sick and safe time 11 paid company holidays Branch@Branch Same Day Pay Option Identity VerificationAs part of our application process, you'll receive a separate email from Greenhouse shortly containing a unique identity verification link. This step, powered by Persona, helps us confirm applicant identities and keep our hiring process secure for everyone. Upon identity verification, all biometric data is deleted. If you need support completing this application, please reach out to Working at BranchA remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together. Learn more about what we do in this video!Our collaborative spirit has helped us become an award-winning FinTech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga FinTech Awards, FinTech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others. Learn more about our culture, approach, technology, and people here: Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Must be currently authorized to work in the USA without sponsorship or transfer.No third-parties, please.View how Branch collects your personal data here.Originally posted on Himalayas

Job SummaryTechnical Writer/Editor, SeniorLocation: Remote, with occasional travel as requiredClearance: Ability to obtain and maintain a VA Tier 1 / Public Trust background investigationEmployment Type: Full time, contingent on contract awardPosition SummaryThe Technical Writer/Editor, Senior develops and maintains the documentation that supports the program's informatics work across VHA. This includes standard operating procedures, user and support guides, training and upskilling materials, workflow documentation, knowledge base content, briefing materials, reports, and deliverables submitted to the government.The role sits inside a SAFe Agile delivery environment supporting the Oracle Health Federal electronic health record. Documentation is produced and revised on a release and Planning Interval cadence, alongside informaticists, program analysts, and clinical subject matter experts. Source material arrives in raw form, and this person is expected to gather it, structure it, and turn it into clear, accurate, audience-appropriate content without extensive rework by the technical staff who supplied it.Primary Responsibilities Write, edit, and maintain standard operating procedures, user and support guides, training and upskilling materials, configuration and workflow documentation, reports, and program deliverables. Gather, analyze, and compose technical information from subject matter experts, system documentation, meeting notes, and program artifacts. Edit functional descriptions, system specifications, special reports, and other customer deliverables for accuracy, clarity, consistency, and compliance with applicable style and formatting standards. Translate technical and clinical content into clear, readable material usable by both technical and non-technical audiences, including frontline clinical staff. Conduct research to confirm correct technical and clinical terminology and maintain terminology consistency across the documentation set. Maintain version control, document libraries, knowledge base content, templates, and style guidance so that content stays current as systems and workflows change. Participate in Agile ceremonies, including Planning Interval planning, and manage documentation work as part of team commitments. Track deliverable due dates and review cycles, and coordinate stakeholder and government reviews through to final acceptance. Support executive and program level communications products, including briefing decks, summaries, and status reporting. Provide quality review and editorial support to other writers and program staff as needed. Minimum Qualifications Bachelor's degree (BA/BS). Eight (8) years of professional technical writing and editing experience. Strong experience with computer-based systems and technical documentation. Demonstrated understanding of medical and healthcare industry terminology. Demonstrated ability to produce user manuals, training materials, installation guides, proposals, and reports from technical source material. Experience editing functional descriptions, system specifications, and formal customer deliverables. Ability to obtain and maintain the required VA background investigation. Desired Qualifications Experience supporting VA, VHA, DoD, or other federal health programs. Documentation experience on an electronic health record implementation, deployment, or optimization effort. Experience working in a SAFe or other Agile delivery environment, including writing to a sprint or release cadence. Experience producing government contract deliverables and working to a Performance Work Statement or deliverable schedule. Proficiency with Microsoft 365, SharePoint, Microsoft Teams, Visio, and Agile tracking tools such as Jira or Azure DevOps. Experience developing or maintaining style guides, templates, and documentation standards for a large program. Core Competencies Clear, concise writing for mixed technical and non-technical audiences. Strong editorial judgment and attention to detail. Ability to elicit information from busy subject matter experts and drive documents to completion. Organization and follow-through across multiple concurrent deliverables and deadlines. Comfort working independently in a distributed, fast-moving program environment. About Aptive About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.EEO StatementAptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.Originally posted on Himalayas

SUMMARYDevelops, writes, edits, and maintains technical documentation, for both print and electronic publication. This is a 3 month position with an anticipated longer engagement.RESPONSIBILITIES AND DUTIES:The following reflects NHA’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Drafts, edits, and rewrites material of a technical nature (primarily for applications or other complex systems), including manuals, user guides, and technical documentation for presentations Coordinates with stakeholders to ensure that the user documentation meets all users’ needs Analyzes products to determine user information needs Coordinates documentation and on-line help requirements with project and technical managers Researches, writes, edits, compiles, revises, and reviews end-user documentation, both print and on-line Creates effective graphics, flow charts, and diagrams for inclusion in documentation Edits and proofreads technical materials using standard editing marks Coordinates the review, update, and approval of all material by appropriate stakeholders. Adheres to project-imposed deadlines and processes If required, ensures material is compliant with Section 508 of the Rehabilitation Act of 1973 Assists in the development and maintenance of Standard Operating Procedures (SOPs) Analyzes documentation products and generates initiatives or submits recommendations to improve quality QUALIFICATIONS: 4-year (Bachelor’s) degree preferred; however, directly applicable work experience will be considered for equivalency 9 years of applicable experience Ability to work in a virtual environment Proficient in most MS Office Software Excellent grammar and spelling skills Versatility, flexibility, and willingness to work within constant changing priorities Strong people skills Ability to communicate effectively with business and technical teams PREFERENCES: Experience with Medicare preferred Experience with PDF remediation to ensure that materials are compliant with Section 508 of the Rehabilitation Act of 1973 COMPENSATION: $65,000 to $68,000 dependent upon qualifications and experience.LOCATION: This is a 100% remote/telework position.NHA is a state and federal government contractor; all employees must be legally authorized to work in the United States. NHA does not provide sponsorship at this time.NHA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, disability or any other basis protected by law.Originally posted on Himalayas

Role Title: Technical WriterRole Type: ContractorLocation: Remotemicro1 is engaging Technical Writers to contribute to a customer’s pioneering AI benchmark project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.Scope of Work Design and author expert-level evaluation tasks using realistic technical data, such as CSVs, PDFs, spreadsheets, and technical documents, reflecting complex real-world scenarios. Create and curate source material, including product specifications, code samples, SME interview notes, and regulatory documentation. Define solution criteria and the expected output for technical problem-solving assignments, ensuring clarity and rigor. Develop comprehensive, multi-point grading rubrics (35+ items) assessing agent outputs on accuracy, precision, testability, and audience alignment. Draft diverse documentation tasks (e.g., API references, user guides, compliance documents) representative of authentic industry challenges. Collaborate asynchronously with project leads to refine deliverables and ensure alignment with benchmark objectives. Preferred Qualifications At least 2+ to 4+ years’ experience with a portfolio in software, hardware, medical devices, or regulated industries. Demonstrated expertise in producing precise, testable technical documentation and instructions. Advanced skill in structured authoring, adherence to style guides, and proficiency with documentation toolchains. Exceptional written English skills, with control of tone and technical register for varied audiences. Strong analytical and synthesis abilities to transform complex source material into clear guidance. Experience defining acceptance criteria and rubrics for technical assignments. Familiarity with benchmarking or evaluation methodologies within technical domains, is a nice to have. Compensation StructureCompensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.Start Timeline & AvailabilityWe typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.Originally posted on Himalayas

Who You'll Work WithThe Investment Technology team is seeking a Nashville, TN based Technical Writer to own and evolve documentation for our investment data and analytics platforms. You will play a critical role in making complex data systems understandable, discoverable, and usable for investment professionals and technologists alike. This role is ideal for someone who excels at technical communication, enjoys working at the intersection of data and investments, and is passionate about enabling clarity, governance, and AI‑ready knowledge at scale.You will work closely with data engineers, architects, product owners, and investment stakeholders to ensure that technical concepts are clearly documented, consistently described, and optimized for both human and AI‑assisted consumption.What You’ll DoYou will serve as the technical writer and documentation lead for investment data platforms and analytics solutions. The role focuses on authoring, structuring, and maintaining technical documentation that explains how investment data is sourced, modeled, governed, accessed, and used across research, portfolio management, risk, and analytics workflows.Technical Documentation & Knowledge AuthoringAuthor and maintain clear, accurate documentation for data pipelines, datasets, semantic models, APIs, and analytics products.Produce architecture overviews, data flow diagrams, data dictionaries, and usage guides for investment data assets.Translate complex engineering and investment concepts into consumable documentation for technical and non‑technical audiences.Data Modeling & Metadata DocumentationDocument data models, schemas, business definitions, and relationships across fixed income, equities, and multi‑asset domains.Maintain standardized templates for data definitions, metrics, and calculated fields to ensure consistency across platforms.Partner with engineering teams to keep documentation aligned with evolving data structures and releases.Investment Data Domain ContextBuild working knowledge of key investment data domains (reference data, pricing, terms & conditions, indices, risk inputs).Clearly document how data inputs flow into analytics, models, and reporting outputs used by investment teams.Ensure documentation reflects both technical design and business usage context.AI‑Ready & Searchable DocumentationStructure documentation so it can be effectively consumed by AI assistants (e.g., Copilot, internal LLMs).Apply consistent metadata, tagging, and taxonomy standards to improve discoverability and retrieval.Design documentation hierarchies and knowledge bases that support natural‑language search and AI‑driven Q&A.Data Governance & Standards SupportContribute to data governance documentation, including standards, best practices, and usage guidelines.Partner with data governance, architecture, and security teams to document controls, access patterns, and compliance considerations.Support adoption of enterprise catalogs (e.g., Purview) through high‑quality descriptive content.Collaboration & Stakeholder EngagementWork closely with data engineers, architects, product managers, and investment teams to gather content and validate accuracy.Facilitate documentation reviews and ensure alignment across technology and business stakeholders.Act as a steward of documentation quality, clarity, and consistency across the investment data ecosystem.What We’re Looking ForTechnical Writing & DocumentationProven experience authoring technical documentation for data platforms, analytics systems, or enterprise technology.Strong ability to translate complex technical concepts into clear, structured written content.Experience creating architecture diagrams, data flow documentation, and structured knowledge bases.Data & Analytics LiteracyWorking understanding of data concepts such as data pipelines, ETL/ELT, data modeling, semantic layers, and BI tools.Familiarity with data platforms such as Databricks, Snowflake, Synapse, or similar (documentation focus, not hands‑on build).Exposure to analytics tools like Power BI or Excel from a documentation and enablement perspective.Understanding of how documentation supports AI tools, search, and retrieval‑augmented generation (RAG).Experience structuring content for discoverability, reuse, and automated interpretation.Tools & PlatformsDocumentation tools such as Confluence, SharePoint, Markdown‑based systems, or similar knowledge platforms.Experience working with metadata catalogs (e.g., Microsoft Purview or equivalents) is a plus.Soft SkillsExceptional written communication and attention to detail.Ability to work cross‑functionally with engineers, architects, and investment professionals.Strong organizational skills and comfort managing documentation across multiple initiatives.About ABWe are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!Nashville, Tennessee Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Financial Services

Direct message the job poster from BAE Systems, Inc. Patty Brletic Patty Brletic Solutions-oriented professional with proven success in corporate and agency recruiting. Excels in recruiting qualified talent for highly cleared… Job DescriptionLooking for an Exciting Career Move? It is Waiting for You at BAE Systems!At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.We are seeking to hire an Instructional Designer to join a high-performing training team responsible for designing, developing, delivering, and maintaining certification-focused technical training programs for adult learners supporting enterprise server, network, and platform environments.The successful candidate will collaborate with engineers, technical subject matter experts (SMEs), instructional designers, training developers, technical writers, and program stakeholders to create instructor-led, virtual, web-based, and blended learning solutions. This role requires expertise in instructional systems design, technical content development, adult learning principles, and enterprise IT technologies.The Instructional Designer will analyze technical systems, engineering documentation, operational procedures, and performance requirements to develop effective learning solutions that prepare learners to install, configure, administer, troubleshoot, and maintain enterprise infrastructure and supporting technologies.Primary ResponsibilitiesDesign, develop, implement, and maintain instructor-led training (ILT), virtual instructor-led training (vILT), web-based training (WBT), and blended learning solutions.Develop technical training content supporting enterprise server, network, platform administration, and infrastructure operations.Conduct learning needs assessments, task analyses, and audience analyses to identify performance and training requirements.Collaborate with SMEs, engineers, and technical stakeholders to translate complex technical concepts into learner-centered training solutions.Develop lesson plans, instructor guides, student guides, laboratory exercises, job aids, assessments, performance support tools, and reference materials.Facilitate technical training programs in classroom, virtual, and blended learning environments.Apply instructional design methodologies and competency-based learning principles throughout the training lifecycle.Conduct training effectiveness evaluations and analyze assessment data, learner feedback, and performance metrics to support continuous improvement.Support course validation, pilot deliveries, quality assurance reviews, configuration management, and content updates.Develop, maintain, and update Web-Based Courseware Instruction (WCI) products and associated instructional documentation.Partner with technical writers, web content managers, and program support personnel to maintain training products and knowledge resources.Ensure training content remains aligned with evolving technologies, operational requirements, certification objectives, and organizational standards.Manage multiple concurrent training development efforts while meeting project schedules and deliverables.Required Education, Experience, & SkillsMust currently possess a TS/SCI clearance with appropriate polygraphBachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Education, Curriculum Development, Technical Communication, Learning Technologies, or a related discipline.5–7+ years of experience in instructional systems design, curriculum development, technical training development, or technical training delivery.Experience designing and developing technical training solutions for enterprise IT systems, networking technologies, server platforms, or related technology environments.Working knowledge of Windows Server administration, including Windows Server 2016, 2019, and 2022.Working knowledge of Linux system administration.Experience developing instructor-led, virtual, and web-based training products.Experience with Learning Management Systems (LMS) and e-learning development tools.Strong technical writing, editing, and content development skills.Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.Excellent communication and collaboration skills with technical SMEs, engineers, and stakeholders.Ability to manage multiple projects and priorities in a deadline-driven environment.MDOPSPreferred Education, Experience, & SkillsMaster's degree in Instructional Design, Education, Learning Technologies, Adult Education, or a related discipline.Experience supporting Department of Defense (DoD), Intelligence Community (IC), Federal Government, or contractor training programs.Experience developing and delivering hands-on technical training for enterprise IT environments.Knowledge of enterprise networking technologies, including firewalls, load balancers, IDS/NIDS, NAT, PAT, VLANs, ACLs, and cloud networking architectures.Experience with Cisco Nexus and Cisco Catalyst platforms.Experience troubleshooting enterprise servers, systems, networks, and infrastructure.Experience managing training development projects through the full instructional systems development lifecycle (ADDIE or equivalent).Experience developing technical publications, user guides, operational procedures, requirements documentation, and training manuals.Experience with Articulate Storyline, Rise, Adobe Captivate, Adobe Creative Cloud, or equivalent learning development tools.Working knowledge of HTML, JavaScript, multimedia development, and web technologies.Familiarity with cloud computing, virtualization technologies, cybersecurity concepts, and modern data center environments.Desired CompetenciesAdult learning and instructional design expertise.Technical aptitude and ability to learn complex systems quickly.Strong analytical and problem-solving skills.Effective facilitation and presentation skills.Attention to detail and commitment to quality.Ability to work independently and collaboratively in cross-functional teams.Continuous improvement mindset focused on learner performance and operational outcomes.Pay InformationFull-Time Salary Range: $132962 - $226035Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems Intelligence & SecurityBAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Defense and Space Manufacturing

What Makes Us a Great Place To WorkWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.Who You’ll Work WithYou’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities.“Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients.The global Advanced Manufacturing & Services practice is the largest industry practice at Bain and is comprised of the 10 industries listed below. This role will be supporting the AMS practice, with the primary focus on the Global A&D sectorAerospace, Defense, Government Services, Space (A&D)AirlinesAutomotive and MobilityB2B ServicesBuilding Products & Construction MaterialsConstruction Services/EPC & Real EstateLogistics & TransportMachinery & EquipmentMetals Paper & PackagingWhat You’ll DoEquip global A&D Partners in the firm and consulting staff with relevant expertise and resource recommendationsProvide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectivesIdentify and connect experts within the Bain network to consulting teamsCollaborate with our Research Data Service and the Commercial Aviation CoE BCN team (based New Delhi, India), to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the global A&D practice knowledge baseCapture and process knowledge onto our global intranet platform from client development and case team effortsCoordinate with other Senior Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge baseCommunicate with case teams and practice affiliates to understand work and solicit most relevant contentManage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI outputMaintain and expand the A&D internal benchmark library by capturing and sanitizing data from A&D cases, making anonymized benchmarks available for future client-facing case teamsAccess and leverage A&D external industry data subscriptions to extract relevant insights to support case team preparation and client deliveryPackage and codify our best thinking into insights for front-line teamsCollaborate with practice team members to fill content gaps through new product development and deploymentManage and maintain practice page(s) on the intranet; ensuring our best materials are represented and sharedOversee Knowledge Associate in managing and maintaining the knowledge baseUse AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategyAnalyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetingsDrive practice affiliate engagement, including preparation for experience-sharing calls and publicationsActively contribute to the practice and broader PPK teamParticipate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiativesAssign and review daily work and provide feedback and coaching on junior practice member’s work, who are located in New Delhi, India About YouBA or equivalent undergraduate degree with strong academic credentials3+ years of professional experience You’re intellectually curious with an interest and/or prior experience within the Aerospace & Defense industry sector You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solvingYou enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized. You’re known for your high-quality workYou are a regular user of AI tools and have a growth mindset about their useYou can self-motivate and work autonomously, while appreciating guided coaching and collaborative teamingSuperior customer service attitude You keep a positive mindset and high levels of energy and enthusiasmStrong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zonesStrong proficiency in Microsoft Excel, PowerPoint, and WordU.s. Compensation InformationCompensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best-in-class benefits package.RoleSome local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:In Texas, the good-faith, reasonable annualized full-time salary range for this role is between $88,500 - $106,250. Placement within this range will vary based on several factors including, but not limited to, experience, education, licensure/certifications, training, and skill level.Annual discretionary performance bonusThis role may also be eligible for other elements of discretionary compensation4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start dateBain & Company’s comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection, and stability in the areas most important to you and your family. Bain pays 100% individual employee premiums for medical, dental, and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheckGenerous paid time off, including parental leave, sick leave, and paid holidaysFully vested 401(k) company contributionPaid life and long-term disability insurance Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Business Consulting and Services

Amentum is seeking a Senior Operational Documentation Specialist who can assist in a SLBM Fleet Documentation and Nuclear / Conventional Safety for SLBM Submarines for our customer in Dahlgren, VA.Senior Operational Documentation Specialist Responsibilities Include: Advising manage and mentor personnel assigned to technical documentation function. Interfacing with engineers and Fleet personnel regarding the editing and publication of various types of documents such as Fleet Documentation, Operating Proeedures, and Targeting Tactics for the Strategic Weapons System. Overseeing development of operational procedures. Track and monitor flow of all documents from inception to distribution of final copies. Identify and correct problem areas as they arise. Providing final quality assurance check for all document deliverables. Utilizing appropriate computer software for document text production. Investigate and implement best ways to produce documentation electronically. Establishing and maintain electronic and/or hardcopy data library of documents. Generating documents autonomously in support of research and development scientist and engineers. Here at Amentum, we believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees who in turn take care of our customers, driving the success of our business.Minimum Requirements: A Bachelor’s of Science (BS) or Bachelor of Arts (BA) degree from an accredited college or university; or five (5) years of a demonstrated knowledge base and subject matter expertise in the discipline of operational/technical documentation functions and applications, including the qualifications below; or US Naval operational experience at the E7 level or higher. In addition, ten (10) years of work-related experience demonstrating both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents in Microsoft (MS) Office including MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Access, and MS Project. Demonstrated expertise in preparing and/or maintaining documentation pertaining to programming, systems operation, and user documentation, as well as expertise in translating business specifications into user documentation, and planning, writing, and maintaining systems and user support documentation efforts. Demonstrated familiarity with standard concepts, practices, and procedures. Six (6) years of concurrent specialized experience in three or more of the following areas with the provision that all areas of specialized experience are covered by the group of Documentation Specialists: Operation of SLBM Fire Control Systems or Tomahawk Weapons Control Systems; operating experience in SSBN Weapons Systems; or direct fleet documentation support. Demonstrates the knowledge and understanding of the documentation and the strategic, combat and/or weapon system equipment it supports, including targeting, operational, and training documentation. Must have an Active SECRET US Government Clearance. Note: US Citizenship is required to obtain a SECRET ClearancePreferred Qualifications: Experience in the operations of the Strategic Weapons System on board SSBN Submarines, Serving as a Missile Technician Chief, Senior Chief, or Master Chief. Compensation Details:US: $110,000 to $130,000The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.Benefits Overview:Our health and welfare benefits are designed to support you and your priorities. Offerings include:Health, dental, and vision insurancePaid time off and holidaysRetirement benefits (including 401(k) matching)Educational reimbursementParental leaveEmployee stock purchase planTax-saving optionsDisability and life insurancePet insuranceNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.Original Posting:06/29/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Defense and Space Manufacturing

Position SummaryAs a member of the Education Services Team, you will be responsible for the design, development, and delivery of internal learning programs that build employee capability and support organisational performance. The successful candidate will have strong experience in instructional design, facilitation, and program management, with exposure to leadership development programs highly regarded. In addition to broader capability and leadership initiatives, this role will play a key role in developing and delivering role-specific training programs that build employee proficiency in MRI products.ResponsibilitiesConduct training needs analyses to determine appropriate learning solutions that align with business objectives and employee development goals. Design, develop, coordinate, and deliver engaging learning programs using a variety of modalities, including instructor-led training, virtual facilitation, eLearning, and blended learning solutions. Develop and facilitate internal training programs focused on employee capability, professional skills, leadership development, and organisational effectiveness. Support the design, implementation, and delivery of leadership development programs. Work with stakeholders and subject matter experts to identify product knowledge and capability requirements across roles. Design, develop, and maintain role-specific learning pathways that enable employees to effectively utilise MRI products, systems, and processes within their roles. Ensure product and systems training content remains current and aligned with product enhancements, business process changes, and organisational priorities. Create engaging learning materials and resources that support knowledge transfer, skill development, and application in the workplace. Evaluate the effectiveness of learning initiatives through participant feedback, assessments, learning metrics, and business outcomes, and continuously improve programs based on insights. Manage learning projects from analysis and design through development, implementation, communication, and evaluation. Maintain learning records, program documentation, and training resources within the Learning Management System (LMS) and supporting platforms. Coach and support subject matter experts, facilitators, and business leaders in effective training and facilitation practices. Stay current with adult learning principles, instructional design methodologies, facilitation techniques, learning technologies, and industry best practices. EssentialREQUIREMENTS: 3-5 years' experience in learning and development, training delivery, instructional design, and program development within a corporate environment. Demonstrated experience designing and delivering both behavioural and technical learning programs. Experience developing training content for systems, products, software applications, or business processes. Strong facilitation skills with the ability to engage audiences ranging from individual contributors through to leaders. Experience partnering with subject matter experts to translate technical concepts into effective learning solutions. Highly DesirableQualifications or certifications in Learning & Development, Instructional Design, Facilitation, Coaching, or Organisational Development. Experience delivering leadership development programs or leadership capability initiatives. Experience within a technology, SaaS, software, or professional services environment. BenefitsFlexible working arrangementsAnnual performance-related bonus6x Flexi Fridays: knock 2.5 hours off your day on a FridayMe Days: an additional 3 days of leave each year to qualifying employeesEngaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.Amazing growth requires amazing employees. Are you up to the challenge?  We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!  MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Software Development

Job Description Job Description Job Title: Knowledge Based Engineer (KBE) – CAD Parametric Modeling Job Description The Knowledge Based Engineer (KBE) designs and develops advanced parametric CAD models for automotive components and vehicle systems using Catia and Siemens NX. This role focuses on creating robust template-based models, defining architecture and construction techniques, and supporting complex vehicle packaging and synthesis. The engineer also plays a key role in standardizing mod…

About The JobThe Technical Writer – IT Operations plays a key role in creating clear, structured, and easy-to-understand documentation that supports daily IT operations and service delivery. This role works closely with multiple teams to capture knowledge, standardize processes, and ensure information is well documented, accessible, and consistently maintained across the organization.Key ResponsibilitiesCreate and maintain clear process documents, step-by-step guides, and standard procedures that support day-to-day IT operations and system upkeep.Work with engineering, operations, and reliability teams to document service expectations, incident learnings, and continuous improvement outcomes.Prepare installation and deployment guides that help field and support teams perform their tasks accurately and consistently.Organize and manage the internal knowledge base, ensuring documentation is easy to find, up to date, and aligned with company standards.Convert complex ideas, workflows, and designs into simple, easy-to-understand documents for both technical and non-technical audiences.Support compliance and audit efforts by documenting policies, procedures, and operational controls in a structured format.Develop and maintain documentation standards, templates, writing style guidelines, and a shared glossary of commonly used terms.Collaborate with subject matter experts to gather accurate information and validate documented processes.Collect feedback from users of the documentation and continuously improve clarity, usability, and accuracy.Ensure documentation supports knowledge sharing, onboarding, operational consistency, and service quality.Required Skills & Experience3+ years of experience in technical or business process documentation, preferably in IT, operations, or service-oriented environments.Strong written communication skills with the ability to simplify complex information into clear and concise content.Experience working with cross-functional teams and capturing knowledge through discussions and interviews.Familiarity with documentation or knowledge-management tools such as Confluence, SharePoint, or similar platforms.Strong organizational skills, attention to detail, and a structured approach to content creation and maintenance.Ability to manage multiple documents, prioritize updates, and meet deadlines in a fast-paced environment.Salary Range50,640.00 - 63,300.00 EUR (Annual)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

ABOUT GOCOMETGoComet is a Series B logistics technology company that helps global enterprises like Unilever, Honda, Tata, and Schneider optimize freight spend, automate procurement, and build resilient supply chains.We're pivoting hard into named-enterprise accounts with a 4.2x growth engine. Our product depth across procurement, planning, execution, and audit gives us a quantifiable ROI story competitors can't match.THE ROLEYou are the interpretation layer that turns customer conversations, product knowledge, and competitive white space into information-gain content that AI cannot replicate.You design high-signal briefs, oversee AI-generated drafts for structural compliance, and ensure every published piece earns the right to be cited by answer engines and LLMs.KEY RESPONSIBILITIES1. Insight ExtractionMine Gong call transcripts, win/loss interviews, product team briefings, and customer conversations to surface specific, defensible insights.Translate raw intelligence into the core of every content piece.2. Brief ConstructionFor each assigned piece, choose the information-gain type:Proprietary dataOriginal frameworkSynthesized expertiseContrarian takeDepth/specificityToolingBuild a structured brief including:Target queriesSERP/intent analysisStructural rulesVoice directionThe insight that makes the piece different3. AI Drafting OversightUse the publishing AI skill to produce structurally optimized drafts, including:Atomic answersSchemaInternal linkingExtractable answersPerform heavy voice editing, fact-checking, and cross-reference injection.Ensure every piece cites at least one relevant original research asset.4. Corpus MaintenanceContinuously review the existing content library for:Content decayConsolidation opportunitiesFreshness updatesCollaborate with the Director on refresh-versus-kill decisions.5. Cross-Branch IntegrationProactively pull from the Lead – Original Research output to seed proprietary data citations across the article corpus.WHAT SUCCESS LOOKS LIKE✓ Every published piece passes the information-gain test and demonstrably adds something new.✓ Content library is structurally readable by both crawlers and language models.✓ Regular citation in AI Overviews and LLM responses.WHO YOU ARE5+ years in B2B content strategy, editorial, or content marketing for a technical or SaaS audience.Proven ability to extract non-obvious insights from SMEs, sales teams, and customers.Experience with AI-assisted content workflows beyond "prompt and paste" — including reusable brief structures, grading AI output, and editing for voice.Deep familiarity with:On-page SEOStructured dataLLM-extractable content elementsStrong editorial judgement and the discipline to say no to content that fails the information-gain bar.Logistics/supply chain experience is a strong plus but not required.WHY JOIN GOCOMET■ Work at the cutting edge of AI-assisted content strategy at a high-growth B2B SaaS company.■ Your work directly feeds the company's pipeline — not just traffic metrics.■ Partner with an Original Research function and a real proprietary data asset to build content no competitor can replicate. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting Industries Transportation, Logistics, Supply Chain and Storage

Direct message the job poster from The One Thing Rehaan Habib Rehaan Habib Conversion Specialist. CEO @ The One Thing Agency. Fractional CMO. I identify and fix the exact step where your customers decide not to buy. ABOUT THIS ROLEWe're looking for a Content Strategy & Editorial Manager to run our content engine, LinkedIn first, then across other channels. This role defines what content gets created, when, for whom, and through which channel, translating business priorities into a scalable editorial roadmap.This role is designed for someone who can manage complex stakeholder input, prioritize content demand, orchestrate internal and external contributors, and build a scalable content planning model across teams and business areas. It does not primarily create or write content, it owns the content planning, prioritization, workflow, and editorial operating model, and is primarily responsible for developing and maintaining the editorial calendar.Agency experience is a strong plus; people who have built and run editorial operating models across multiple clients or brands tend to hit the ground running here. But it’s not the only path in; strong in-house strategists with the right experience are just as welcome to apply.KEY OBJECTIVESBuild and maintain a scalable editorial content engine across channelsTranslate business priorities into a clear content roadmap and editorial calendarEnsure content demand is prioritized, coordinated, and governed effectivelyImprove content efficiency through planning, repurposing, and AI-supported workflowsDrive adoption of content planning, governance, and editorial processes across teamsKEY RESPONSIBILITIESEditorial PlanningOwn the editorial calendar and content roadmapTranslate business priorities into content plansCoordinate content across channels and audiencesContent Intake & PrioritizationManage content requests from all stakeholdersPrioritize content based on business impact and strategic relevanceMaintain visibility of the content pipelineWorkflow & GovernanceOwn the content planning workflowCoordinate handoffs between stakeholders, content creators, and publishing teamsEnsure governance processes are followedStakeholder CoordinationAlign brand, PR, social media, and regional/local teamsSupport campaign and content planningEnsure content supports the organization's growth prioritiesCollaborationWorks closely with:Brand Strategy (positioning)Corporate Communications & PR (stories)Social Media & Demand Gen (channel strategy)Content Manager (content quality)Copywriters (content production)MUST-HAVE QUALIFICATIONS7+ years of content experience, with demonstrated manager-level ownership of an editorial or content planning functionProven ability to build and run a scalable editorial calendar and content roadmap from scratchExperience managing content intake and prioritisation across multiple stakeholdersStrong grasp of channel strategy, with LinkedIn-first experience a core requirementComfort orchestrating internal and external contributors without directly producing the content yourselfStrong governance and workflow instincts, able to keep a multi-stakeholder editorial process on trackBONUS POINTS (NOT REQUIRED, BUT HELPFUL)Agency background, prior experience running editorial operating models for an agency serving multiple clients or brandsExperience with B2B SaaS, fintech, or martech content strategyFamiliarity with Microsoft Office tools (Word, Excel, SharePoint) for planning and collaborationSEO strategy experience, planning content around search intent, not just executionExperience working across countries or business units with distributed teamsWHAT YOU'RE NOTYou're not the primary writer or copywriter, content creators execute; you plan, prioritize, and governYou're not a designer, visuals are handled separatelyYou're not managing paid media or performance marketing strategyYou're the person who turns business priorities into a scalable editorial engine, and makes sure it runs, on schedule, across every channel.TOOLS & PLATFORMSContent calendar / project tools, Airtable, Trello, Notion, or equivalentMicrosoft Office (Word, Excel, SharePoint), planning and collaboration workflowCMS platform (WordPress or equivalent)LinkedIn and other channel publishing toolsBasic SEO tools, planning around search intent Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Marketing Services

About the CompanyGurucul is a cybersecurity analytics company delivering Next-Gen SIEM, UEBA, Insider Risk Management, and identity/threat detection solutions. We help enterprises reduce noise, detect threats faster, and improve security outcomes using advanced analytics and AI.About the RoleWe are seeking an experienced Technical Writer with 4 to 6 years of experience in the cybersecurity domain to create, maintain, and manage high-quality technical and developer documentation. The ideal candidate should have hands-on experience with DITA XML, Document360, API documentation, Docs-as-Code practices, Git workflows, and AI-assisted documentation tools. The role requires excellent communication skills and the ability to translate complex technical concepts into clear, user-centric documentation.The role involves developing, editing, and maintaining technical documentation, including user guides, installation guides, administrator guides, API documentation, developer documentation, release notes, knowledge base articles, and online help content.ResponsibilitiesDevelop, edit, and maintain technical documentation.Create structured, modular, and reusable documentation using DITA XML standards.Manage, publish, and maintain documentation using Document360 and other documentation platforms.Develop and maintain REST API documentation using OpenAPI/Swagger specifications and related tools.Create comprehensive developer documentation, integration guides, configuration documentation, and code samples.Work in a Docs-as-Code environment using Git-based version control and documentation workflows.Collaborate with Engineering, Product Management, QA, DevOps, Support, and Cybersecurity SMEs to gather technical information and produce high-quality documentation.Leverage AI-assisted documentation tools (AI writing assistants) to improve documentation productivity while ensuring technical accuracy and consistency.Ensure documentation aligns with product releases, security updates, and engineering best practices.Review, update, and improve existing documentation for accuracy, usability, and consistency.Maintain documentation standards, style guides, templates, and information architecture.Support localization, content reuse, and documentation automation initiatives.QualificationsBachelor's degree in Engineering, Computer Science, Information Technology, Technical Communication, or a related field.4–6+ years of professional experience as a Technical Writer.Proven experience in the Cybersecurity domain (Endpoint Security, IAM, SIEM, Cloud Security, Network Security, Vulnerability Management, Threat Detection, Zero Trust, etc.).Required SkillsStrong expertise in DITA XML and structured authoring.Hands-on experience with Document360 or similar knowledge management/documentation platforms.Experience creating API documentation using OpenAPI/Swagger or similar specifications.Experience writing developer-focused documentation, including integration guides, SDK documentation, and technical reference material.Practical experience with Docs-as-Code methodologies and documentation versioning.Proficiency with Git workflows and repositories (GitHub, GitLab).Familiarity with Markdown, HTML, XML, JSON, YAML, and REST APIs.Experience using AI-assisted documentation tools to improve content creation and maintenance.Excellent written and verbal communication skills in English.Strong understanding of documentation lifecycle, information architecture, and content management.Preferred SkillsExperience in creating user-centric documentation.Knowledge of cybersecurity best practices.To apply: Please send resumes to dadasaheb.dhonde@gurucul.com for consideration. Show more Show less Seniority level Associate Employment type Full-time Job function Engineering Industries Software Development

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland.Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.Our global team comprises more than 70 highly qualified professionals from diverse backgrounds.We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.TasksWe are looking for a smart, driven, and detail-oriented Technical Writer with experience in RFPs, proposals, and technical documentation. You will play a key role in crafting clear, compelling, and accurate responses for clients, as well as producing internal and customer-facing content.The ideal candidate is technologically curious, eager to learn, and able to work independently in a fast-paced environment.Key ResponsibilitiesCreate and write high-quality RFP/RFI/proposal responses and supporting documentsTranslate complex technical information into clear, concise, and customer-friendly contentCollaborate with sales, product, and technical teams to gather required informationMaintain and update proposal content libraries and templatesDevelop technical documentation such as Product overviews, Feature descriptions, Technical FAQs & Process documentationEnsure consistency in tone, terminology, and branding across all documentsManage timelines and deliverables independentlyRequirements3-4 years of experience as a Technical Writer, Proposal Writer, or similar roleProven experience with RFP/RFI or proposal writingStrong understanding of technology or SaaS productsExcellent written and verbal communication skillsAbility to work independently and manage multiple prioritiesHigh attention to detail and strong organizational skillsTech-savvy and eager to learn new tools and productsNice to HaveExperience working in SaaS / AI/enterprise softwareFamiliarity with proposal management tools (e.g., Loopio, RFPIO)Basic understanding of AI, automation, or cloud technologiesBenefitsDirect exposure to founders and core strategic decisions.Learn across operations, strategy, and technology in an AI-driven environment.A culture of ownership, high standards, and rapid growth.If you’re excited by the idea of turning complex ideas into powerful, user-friendly content, this role is for you. Come join our team and make a meaningful impact! Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

DescriptionAbout Norstella:Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: Accelerate the drug development cycle Assess competition and bring the right drugs to market Make data driven commercial and financial decisionsMatch and recruit patients for clinical trialsIdentify and address barriers to therapiesNorstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.Job DescriptionAs a Senior Life Sciences Knowledge Engineer at Norstella, you will sit at the intersection of deep scientific domain expertise and applied AI development.This role will be embedded within a group of life science thought leaders, but will interface across cross-functional teams of data scientists, machine learning engineers and data engineers.Your work centers on curating high-quality fine-tuned datasets which speak to the desired end-to-end behavior we want a model to internalize.The datasets and annotation guidelines/frameworks that govern it will play a critical role in our efforts to deliver predictive analytics and insights across clients.Travel: None requiredResponsibilitiesTranslate complex clinical, regulatory, and life sciences subject matter expertise/requirements into repeatable patterns that can be taught to a model through gold standard examples, working closely with data scientists and machine learning engineers to shape the model’s schema, vocabulary, and target behavior.Through close collaboration between SME and technical colleagues, develop novel methods and parameters of model behavior, based on interpretation of requirements and quick iteration cycles.Design, build, and continuously refine fine-tuning datasets consisting of input/output pairs that demonstrate desired end-to-end behavior across the target task surface area, edge cases, and known failure modes.Author and maintain the annotation and labeling guidelines that govern dataset construction, ensuring the schema, vocabulary, and definition of “what good output looks like” remain consistent across contributors.Define the task taxonomy and output schema in close partnership with data scientists, ensuring data architecture aligns with downstream evaluation metrics and production requirements across NPD.Train and enable subject matter expert graders running eval rounds, including translating feedback to how data scientists implement improvements at the tool call layer.Run iterative dataset experiments: identify where the model is failing, design targeted example slices to close those gaps, and partner with the human-in-loop SMEs to measure the impact of each dataset change.Maintain provenance, licensing, and compliance documentation for every dataset, ensuring all training data meets GxP, regulatory, and intellectual property standards expected in life sciences and clinical settings.Conduct new proofs of concept for novel domain capabilities.Contribute to Norstella’s knowledge base and taxonomy work and help design new agentic workflows based on domain-grounded language models.QualificationsGraduate degree in life sciences, medical sciences, computer science or equivalent professional experience.At least 3 years of professional experience in production-grade life science datasets, including with AI-enabled applications.Experience working with structured publishing platforms and data tools; comfort with automation conceptsExperience working with and statistically analysing large and complex data sets, including data cleaning and preprocessing.Experience working with Generative AI, especially LLMs, including agents, throughout the entire software development lifecycle (SDLC).Experience creating MCPs and consuming them into Agentic workflows.Excellent problem-solving skills and the ability to work independently.Excellent communication skills, especially between technical and non-technical teams.PreferredExperience in developing, evaluating, deploying, and monitoring algorithms and models from proof-of-concept, experimental stages through production, in a reproducible, auditable, GxP-compliant manner.Experience with the AWS ecosystem, specifically with services like S3, ECS, API Gateway, SageMaker, and Bedrock.Familiarity with CI/CD processes, especially as applied to ML operations (MLOps), preferably with Azure DevOps.Experience in fast-paced novel development cycles.Our Guiding Principles For Success At NorstellaBold, Passionate, Mission-First Integrity, Truth, RealityKindness, Empathy, GraceResilience, Mettle, PerseveranceHumility, Gratitude, LearningBenefits25 days annual leave, 4 days for volunteering and a personal day5% pension matchGroup Life Assurance (100% employer funded)Group Income Protection (100% employer funded)Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical IllnessPlease Note - All candidates must be authorized to work in the UK. We do not provide visa sponsorship or transfers.Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you. All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Services