SaaS Product & Help Documentation Jobs

Direct message the job poster from Celestica Lazau Diana Laura Lazau Diana Laura Specialist, Talent Acquisition at Celestica Summary:As a Senior Technical Writer, you will act as the central information hub for the critical modernization of our core Supply Chain Management (SCM) applications. Operating within a global environment, your primary goal is to build and maintain a central knowledge base, S-SDLC artifacts and technical run-books to accelerate development, rapid onboarding and self-serve troubleshooting. In this highly proactive role, you will play a key part in the legacy rewrite project by capturing undocumented business logic and translating both complex technical elements and broad business concepts into clear, accessible documentation for both technical teams and business stakeholders.Detailed Description:Senior Technical Writer, you will sit at the intersection of business and technology. You will proactively engage with development teams across three global regions (North America, Europe and Asia) and business stakeholders in Toronto to extract, structure and maintain critical project information. Moving beyond traditional technical writing, you will pioneer the curation of an intelligent Knowledge Base to empower teams and users with instant, accurate answers.Whether you are clarifying technical specifications, documenting end-to-end business processes, creating architectural flowcharts for management presentations or aligning project artifacts with corporate compliance methodologies, your exceptional organizational skills will bring clarity to a complex ecosystem. You will not wait for information to be handed to you; instead, you will actively participate in technical discussions to understand the system rewrite and proactively identify documentation gaps.Performs tasks such as, but not limited to, the following:Build, architect and maintain a comprehensive central knowledge base to support software development, rapid developer onboarding and self-serve troubleshooting;Actively participate in Agile ceremonies, technical discussions and requirements alignment sessions to understand the context of new .NET features and the Java legacy rewrite;Proactively interview subject matter experts, developers and business stakeholders to extract and document undocumented business logic, core concepts and end-to-end operational processes from legacy systems, ensuring critical knowledge is preserved;Translate complex technical concepts, data flows and business processes into clear visual diagrams (using Lucidchart, Visio or Mermaid.js) and high-level management presentations;Clarify and document both technical specifications (e.g., API documentation, system architectures) and functional business processes, bridging the communication gap between business needs and technical execution;Create and maintain a variety of corporate artifacts, including User Guides, Release Notes, process overviews, S-SDLC (Secure Software Development Life Cycle) documentation and technical run-books;Act as the gatekeeper for incoming project documentation, ensuring all materials sent by diverse teams are logically categorized, version-controlled and aligned with corporate standards;Proactively evaluate and propose modern documentation tools, templates and industry best practices to continuously improve how knowledge is captured, stored and consumed across the organization;Manage the documentation lifecycle, regularly reviewing, updating or archiving outdated materials to ensure the knowledge base remains a single source of truth;Spearhead the content structure for an AI-powered knowledge base, organizing and formatting documentation so it can be easily ingested and queried by modern AI tools (to support both developers and end-users);Knowledge/Skills/Competencies:Minimum of 5 years of professional experience in Technical Writing, Knowledge Management, IT Business Analysis or a related role within a complex software development environment;Exceptional written and verbal English skills, with the proven ability to document both technical specifications and high-level business processes, translating complex system logic into clear language and vice-versa;Proficiency in document management and collaboration tools (e.g., Google Workspace / Google Drive, ETQ or similar Quality Management Systems), with a strong ability to structure and organize large volumes of information;Familiarity with modern documentation practices (e.g., Confluence, Azure DevOps Wiki, Docs-as-Code or basic Markdown) with the readiness to propose and champion new tools for future system implementations;Hands-on experience creating flowcharts and process diagrams using tools like Lucidchart, Visio, Mermaid.js or PlantUML;Solid technical foundation to comfortably navigate development discussions; basic ability to read and understand programming concepts (exposure to Java or C#/.NET is a strong asset) alongside basic familiarity with SQL (to check data schemas), APIs and S-SDLC frameworks is highly valued;Familiarity with AI tools and concepts (e.g., how to structure text data for AI parsing, prompt engineering basics) with a strong desire to build intelligent, searchable knowledge systems;Highly organized and proactive mindset, capable of independently managing multiple documentation streams from diverse global teams without requiring constant supervision;Maintain daily alignment with management and cross-functional teams in Europe;Demonstrate flexibility to actively collaborate with business stakeholders and technical teams in the Canada timezone (EST) and Asia;Understanding of Information Architecture (IA) to design intuitive folder structures and tagging systems;Understanding of Supply Chain Management (SCM) processes or ERP workflows is considered an asset (openness and willingness to learn these business processes is highly valued).Physical DemandsDuties of this position are performed in a normal office environment.Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.Typical Experience5+ years of experience in a similar role spanning technical communications, knowledge base architecture and business process documentation.Typical EducationUniversity degree in one of the following: Computer Science, Information Technology, Business Administration, Communications or a related technical/business field;NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing

Wolfia (YC S22, Khosla Ventures) is an AI teammate for customer-facing grunt work. We answer security questionnaires, RFPs, and technical reviews for teams at Miro, CircleCI, and Handshake. Think of the 400-question security review that eats your best engineer’s week: we want to be the thing that answers it before lunch.We’re hiring a Content Designer to make everything we publish look as sharp as the product works. You’ll work directly with our marketing lead and the founder.What you’ll makeVisuals for launches, blog posts, and product announcements: diagrams, illustrations, social cards, OG images.LinkedIn and social graphics for founder and company content, on a weekly cadence.Sales and marketing collateral: one-pagers, case study layouts, event invites, decks.Simple motion or GIF assets for product walkthroughs when a static image isn’t enough.A lightweight brand system (templates, components in Figma) so the team can self-serve the easy stuff.Product design: UI mockups, screens for launches and docs, and polish passes on in-product surfaces.Written copy where it touches the visual: headlines, social captions, diagram labels, and microcopy drafts that ship with the asset.How we workFast cycles: most assets go from brief to shipped in days, not weeks.AI-native: we expect you to generate with AI tools and direct them with taste. AI output that looks like AI output doesn’t ship.What we’re looking forA portfolio that shows range: crisp B2B/SaaS visuals, strong typography, and at least a few things that made you stop scrolling.One piece that explains something complicated: a diagram, an infographic, a technical launch visual. That piece matters more to us than your prettiest one.You can take a rough idea (“explain this workflow in one image”) and come back with something clearer than the brief.You work in Figma, deliver organized files, and hit deadlines without chasing.Strong written English is a hard requirement: you’ll write headlines, captions, and labels yourself, not just design around copy someone else wrote. Writing samples welcome alongside the portfolio.Candidates with an edgeExperience designing for a developer, security, or enterprise SaaS audience.Illustration or motion skills on top of core visual design.You’ve worked with US startups remotely before.If all goes well, an offer follows within a day of the final conversation. We move fast! Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Why AllvueWe are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!Allvue and Vista Equity PartnersAllvue is proud to be part of the Vista Equity Partners portfolio; a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With $100B+ in assets under management and a portfolio of 90+ companies worldwide, Vista accelerates growth through proven operational best practices, global networks, and a long-term commitment to building category leaders. Being part of the Vista family means access to a powerful global ecosystem, shared innovation frameworks, leadership development programs, and a network of 90+ high-growth technology companies. Vista in India Vista has a deep and growing presence in India, with 45+ portfolio companies employing over 17,000 professionals across engineering, product, customer success, and operations. This ecosystem drives innovation, collaboration, and career mobility giving professionals exposure to global best practices while working on solutions that shape the future of enterprise software. Vista's Commitment to AI and Innovation Vista is pioneering the adoption of Agentic AI across its global portfolio through its Agentic AI Factory: a framework designed to help companies embed intelligent, autonomous AI systems into products, operations, and customer experiences. Portfolio companies benefit from advanced AI tools, shared innovation frameworks, and infrastructure that accelerates responsible AI adoption at scale; including AI training initiatives, portfolio-wide hackathons, and leadership forums.The OpportunityAs an AI & Knowledge Specialist within a SaaS company specializing in financial services, this role supports the development, adoption, and continuous improvement of AI-enabled workflows, knowledge content, and operational reporting. The position partners closely with Support, Service Management, and cross-functional stakeholders to help build and refine AI agents, maintain knowledge assets, create dashboards, and identify opportunities to automate, standardize, and improve service delivery. Strong analytical skills, content stewardship, and a practical understanding of AI tools, ITSM, and knowledge management are important to succeed in this role. This position works within established guidelines and receives guidance on new assignments while building deeper expertise over time.What You'll DoAI Agent Development and EnablementSupport the build, maintenance, and continuous improvement of AI agents that support internal operations, client support, and knowledge workflows. Evaluate AI-enabled use cases and recommend practical applications that improve efficiency, consistency, and service quality. Use AI tools to assist with analysis, content creation, solution development, summarization, and operational decision support, including building solutions when appropriate. Knowledge Content Strategy and GovernanceSupport the creation, review, organization, and updating of knowledge content, including articles, guides, FAQs, and supporting resources. Partner with Support teams and subject matter experts to identify knowledge gaps and help ensure content is accurate, searchable, user-friendly, and aligned to business needs. Monitor knowledge health by tracking article usage, feedback, content gaps, and opportunities for lifecycle maintenance. Reporting and Business IntelligenceCreate and maintain Power BI dashboards and reporting that provide visibility into support trends, knowledge usage, and operational performance. Analyze data to identify patterns, recurring issues, and opportunities for performance improvement. Translate insights into clear recommendations that support leadership decisions and operational planning. Operational Support and AnalysisAssist with client issues and operational analysis by identifying trends, root causes, and opportunities for process or content improvement. Support service teams by helping refine workflows, improve documentation, and reduce avoidable effort. Contribute to issue triage, escalation support, and operational follow-up as needed. Continuous Improvement and Cross-Functional CollaborationLook for opportunities to automate and improve processes through AI, reporting, and knowledge management practices. Collaborate effectively with cross-functional teams to gather requirements, clarify needs, and help deliver practical solutions. Support adoption of AI and knowledge tools by helping teams understand how to use them effectively in day-to-day work. What You'll BringDemonstrated ability to learn quickly, work within defined guidelines, and contribute to operational and business process improvements in a SaaS environment. Proven ability to collaborate effectively across cross-functional teams including support, product, engineering, and operations. Experience gathering, refining, and translating requirements into actionable operational, knowledge, or technical support solutions. Strong analytical and problem-solving capabilities with the ability to evaluate data, identify trends, and develop clear recommendations. Working knowledge of AI-enabled workflows, AI agent use cases, and practical automation approaches that improve efficiency and support organizational objectives. Experience managing or supporting knowledge content, including article development, content review, lifecycle maintenance, and content governance. Ability to communicate findings, recommendations, and operational updates clearly to both technical and non-technical stakeholders. Understanding of IT Service Management (ITSM) principles, including ITIL and Knowledge-Centered Service (KCS), and their application within customer support operations. Technical & System Proficiency Advanced proficiency with Microsoft Excel and business intelligence/reporting tools such as Power BI. Experience working with data platforms and analytics tools, including Snowflake or comparable technologies. Working knowledge of workflow and collaboration platforms including Jira, Confluence, and Slack. Experience leveraging AI productivity and automation tools such as ChatGPT, Microsoft Copilot, and Atlassian Intelligence to improve operational efficiency. Ability to configure basic workflow automations, dashboards, and reporting solutions to support operational processes and governance activities. AI Skills And ExperienceDemonstrates curiosity and adaptability in learning and applying emerging AI technologies to improve individual and team effectiveness. Ability to leverage AI tools responsibly to enhance productivity, research, analysis, content creation, problem-solving, and decision-making while maintaining appropriate human oversight. Understands the importance of data privacy, confidentiality, security, and responsible AI practices when using AI-enabled tools. Evaluates AI-generated outputs for accuracy, relevance, and business appropriateness, exercising sound judgment before applying or sharing results. Willingness to continuously develop AI knowledge and adopt new AI capabilities that support business objectives and operational excellence. Education And/or ExperienceBachelor’s degree in Business Administration, Information Systems, Data Analytics, Operations Management, or a related field; equivalent practical experience accepted. 2+ years of related experience in business analysis, knowledge management, operational support, process improvement, reporting, or related functions within a SaaS organization, preferably in financial services. Internship, academic project, or early professional experience supporting cross-functional operational initiatives or process improvement is preferred. Familiarity with AI-enabled business operations, analytics-driven decision-making, and operational workflow optimization. Relevant certifications such as ITIL Foundation, Certified Business Analysis Professional (CBAP), or Agile-related certifications are preferred but not required. SUCCESS DRIVERS Drives Results: Deliver consistently, even in tough conditionsEnsures Accountability: Hold yourself and your team to the standard Instills Trust: Lead with honesty, integrity, and authenticity Instills Courage: Lean into hard conversations and challenges Directs Work: Run the work efficiently and effectively Collaborates: Build partnerships across the organization Education/CertificationsLanguage SkillsFluency in English, including written, verbal, and presentation communication skills. Ability to communicate effectively with cross-functional stakeholders, including technical teams, operational leadership, and business partners. How You'll SucceedDrives Results Deliver consistently, even in tough conditionsEnsures Accountability Hold yourself and your team to the standardInstills Trust Lead with honesty, integrity, and authenticityInstills Courage Lean into hard conversations and challengesDirects Work Run the work efficiently and effectivelyCollaborates Build partnerships across the organizationHow We'll Take Care Of YouHealth Coverage options along with other voluntary benefits Enterprise Udemy membership with access to thousands of personal and professional development courses 401K with Company match up to 4% or Employee Pension plan Competitive pay and year-end bonus potential Flexible PTO Charitable Donation matching, along with Volunteer and Voting PTO Numerous team building activities to promote collaboration in a fun and fast-paced work environment EEOC StatementAllvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.Global Inclusion StatementAllvue Systems is committed to building a diverse, inclusive, and equitable workplace where everyone feels they belong. We welcome applicants of all backgrounds, experiences, and perspectives because we know that the best ideas come from teams that reflect the world we serve. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable law. Show more Show less Seniority level Entry level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Software Development

Direct message the job poster from White Horse Manpower Mathew John Mathew John Assistant Vice President-Recruitment and Workforce Management Company Description White Horse Manpower Consultancy Pvt. Ltd., established in 2007 and registered under the Companies Act, 1956, is a growth-focused talent acquisition firm headquartered in Bangalore, India, with an expanding presence in Dubai, UAE. The company delivers end-to-end recruitment solutions across diverse sectors, including IT and Digital Transformation, Banking and Financial Services, BPO/BPM/KPO/LPO, ITES, FinTech, Engineering, and Corporate functions. As a trusted recruitment partner to several Fortune 500 organizations, White Horse Manpower has strong expertise in BPO/BPM and Banking while actively growing in Technology, Digital, and international hiring. With operations in India and Dubai, the firm connects skilled professionals with leading global organizations across domestic and cross-border markets. Its mission is to bridge the gap between talent and opportunity by providing the right talent to the right organization at the right time, driving sustainable growth and performance.Role Description This full-time, on-site Technical Writer – DITA and Media Designing role is based in the Pune/Pimpri-Chinchwad area. The role involves creating, structuring, and maintaining high-quality technical documentation using DITA standards, including user guides, manuals, online help, and knowledge base content. The Technical Writer will collaborate with engineering, product, and support teams to gather technical information, ensure accuracy, and translate complex concepts into clear, user-friendly content. Responsibilities also include media design tasks such as developing visual assets, diagrams, and multimedia elements that enhance documentation usability and accessibility. The role requires adherence to documentation templates and style guidelines, continuous improvement of content quality, and timely delivery of documentation for product releases.QualificationsStrong skills in Technical Writing and Technical Communication to create clear, concise, and user-focused content.Experience in Technical Documentation and Documentation processes, including content planning, authoring, and maintenance.Ability to develop and update Manuals and other structured documentation using DITA or similar frameworks.Proficiency with documentation tools (e.g., XML/DITA editors, CCMS, or similar authoring tools) and basic media design software.Understanding of information architecture, content reusability, and version control practices.Strong analytical and research skills, with the ability to collaborate effectively with cross-functional technical teams.Excellent written and verbal communication skills in English.Bachelor’s degree in a relevant field such as Technical Communication, Engineering, Computer Science, or a related discipline, or equivalent practical experience.Prior experience in technical writing for software, IT, or engineering products is preferred.We're Hiring: Technical Writer – DITA & Media Designing📍 Location: Bangalore💼 Experience: 3+ Years💰 CTC: Up to ₹7 LPAAbout the RoleWe're looking for a Technical Writer who combines strong structured-authoring expertise with hands-on eLearning and multimedia content creation skills. If you're passionate about turning complex technical information into clear documentation and engaging training content, we'd love to hear from you.Key ResponsibilitiesCreate, manage, and maintain technical documentation using DITA/XML-based structured authoringDesign and develop interactive eLearning modules using Articulate 360 (Storyline 360 & Rise 360)Build SCORM-compliant (1.2/2004) courses and deploy them on LMS platformsConvert PowerPoint presentations into polished, professional MP4 training videosDevelop multimedia learning content that supports diverse training and documentation needsFollow technical writing best practices across the full documentation lifecycle — planning, drafting, reviewing, and publishingCollaborate with subject matter experts, product teams, and instructional designers to ensure content accuracy and clarityRequired Skills & Experience3+ years of experience in technical writing with strong DITA/XML documentation expertiseHands-on proficiency with Articulate 360 (Storyline 360 & Rise 360)Solid understanding of SCORM standards and LMS deployment processesExperience creating multimedia and interactive training contentSkilled at converting presentations into professional video formatsExcellent written communication and attention to detailStrong grasp of documentation lifecycle and structured authoring principlesInterested?📩 Apply now or DM/share your resume at hrteamwhmc@whitehorsemanpower.in#TechnicalWriter #DITA #Articulate360 #Storyline360 #Rise360 #SCORM #eLearning #InstructionalDesign #HiringNow #BangaloreJobs Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

About Dodo PaymentsDodo Payments is the billing and payments platform for AI-first companies. From credit-based billing and usage metering to subscriptions and global payments, we give AI and SaaS companies everything they need to monetize without building billing infrastructure. As a global Merchant of Record, we enable payments across 190+ countries, 80+ currencies, and 40+ payment methods. We're trusted by 50,000+ builders and founders worldwide and backed by leading global investors.About The RoleWe're looking for a Developer Relations Engineer to be the bridge between Dodo Payments and the developers who build on us. Our product is our API, and the developer experience is the product experience. You'll write the code samples, build the integrations, answer the hard questions, and turn developer feedback into product improvements. You'll spend your time equally between writing (docs, guides, sample apps) and engaging (community, support escalations, developer conversations), making it dramatically easier for an engineer to go from signup to first successful payment.This is a hands-on, technical role for someone who loves both shipping code and helping others ship.What You'll DoBuild and maintain sample apps, starter templates, and reference integrations across popular languages and frameworksWrite and improve technical content: quickstarts, API guides, tutorials, SDK documentation, and webhook recipesOwn the developer onboarding journey and relentlessly reduce time-to-first-integrationBe the technical voice in our developer community (Discord, GitHub, forums), answering questions and unblocking buildersTriage and reproduce developer-reported issues, then partner with engineering to get them fixedCollect and synthesize developer feedback into clear, prioritized signals for product and engineeringCreate demos, technical blog posts, and occasional talks or workshops that show developers what's possibleDogfood our APIs, SDKs, and docs, and be the first to catch friction before customers doWhat We're Looking For2-5 years of experience in developer relations, developer advocacy, software engineering, solutions engineering, or a similar hands-on technical roleGenuine engineering ability: you can build a working integration against an API and read others' code comfortablyStrong written communication; you can explain a technical concept clearly and make a quickstart that actually worksComfort with at least one of JavaScript/TypeScript, Python, Go, or similar, and the ability to pick up othersFamiliarity with REST APIs, webhooks, SDKs, and authentication patternsEmpathy for developers and the patience to meet them where they areBias for action and comfort with the ambiguity and pace of an early-stage startupNice to HaveExperience building developer-facing content or community for an API-first or infrastructure productBackground in fintech, payments, billing, or other regulated infrastructure productsPublic footprint: open-source contributions, technical blog, talks, or an active developer community presenceExperience with payment integrations, usage metering, or subscription billingFamiliarity with documentation tooling and API reference generators (OpenAPI, etc.)Why Join UsShape the developer experience for the monetization layer of the AI economy at one of the fastest-shipping teams in fintechHigh ownership and direct impact: the docs you write and tools you build are the first thing every customer touchesWork alongside a passionate, tight-knit team in our Bangalore officeCompetitive salary and meaningful equitySkills: api,docs,building,builders,developer relations Show more Show less Seniority level Associate Employment type Full-time Job function Engineering and Information Technology Industries Financial Services

Customer Excellence Bengaluru HybridInstructional Designer / Senior Instructional DesignerSyncron Is a Leading SaaS Company With Over 20 Years Of Experience, Specializing In Aftermarket Solutions. Our Service Lifecycle Management Platform Offers Domain-fit Solutions ForSupply Chain optimization,Pricing strategy,Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.About The RoleSyncron Learning builds scalable learning and certification programs for customers and partners across Syncron products.We are looking for a Senior Instructional Designer (4–5 years experience) who can design scenario-based product training and leverage AI tools to accelerate content creation, scale, and quality. This role requires working in a fast-paced, projectized environment with strong cross-functional collaboration. This is an excellent opportunity for Instructional Designers who want to grow in the software product training space.Note: We are seeking an AI-enabled Instructional Designer who uses AI to work faster, smarter, and at scale-not a traditional content developer.What would you do?Bachelor’s degree in Engineering, Computer Science, or related field4–5 years of experience in software/product training or user assistanceStrong experience in scenario-based instructional designExperience working in a projectized/agile environmentExperience building storyboards, simulations, and assessmentsProven ability to work with SMEs and multiple stakeholdersHands-on experience using AI tools in content development workflowsAbility to use AI to improve productivity (not just basic usage)Expertise in Articulate suite of applicationsFamiliarity with Agentic AI toolsWhat We ExpectCore SkillsStrong instructional design and storytelling skillsExcellent written communicationAbility to simplify complex product workflowsHigh attention to quality and detailDesirableExperience with SCM or enterprise SaaS productsExperience building certification programsExposure to AI-driven workflows or automation conceptsExperience with localization and multilingual contentWe OfferUnsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!Department Customer Excellence Locations Bengaluru Remote status Hybrid Employment type Full-timeRespect. Flexibility. Growth.At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference.Here, your voice is heard, and your potential has no limits. The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.Our goal: to make the complex simple. Visit syncron.com to get to know us better!Whistleblowing at SyncronIf you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here.You may request Syncron Whistleblowing Procedure via the „ask a question” tab available here.jobs--overlay#unobserveClickOutside common--modal:closed->jobs--overlay#observeClickOutside " data-jobs--overlay-overlay-value="false" data-jobs--overlay-dialog-label-value="Apply for this job" data-jobs--overlay-overlay-class="!fixed flex flex-col inset-0 rounded-t-6 shadow-job-form-overlay z-career-job-application-form-overlay" data-jobs--overlay-minimize-button-hidden-class="hidden" data-careersite--jobs--form-overlay-target="form" style="--topOffset: 40px; --overlayDuration: 300ms;">Customer Excellence Bengaluru HybridInstructional Designer / Senior Instructional DesignerLoading application form Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Software Development

Senior Content StrategistAbout OrbitShiftOrbitShift is an AI-native sales operating system built to transform enterprise consultative technology sales. With a team of leaders from Amazon, McKinsey, Apple, Stanford, and IIT, we've raised $8.5M from investors including PeakXV (Sequoia Surge), General Catalyst, and Stellaris Venture Partners.About the roleWe're hiring a Senior Content Strategist to build and own our SEO and AEO strategy end to end. You'll decide what we write about, make sure it ranks and gets cited by AI answer engines, and be able to point to the pipeline or traffic it produced. That includes thought leadership, social content, sales playbooks, and outbound email campaign copy. This is a solo function on a lean team, so you'll need to be comfortable setting your own priorities and defending them with data.What you'll ownProduct marketing and messaging Own the core narrative for a technical AI product Write competitive comparison pages and core website copy that convert Build launch content for new features, keeping messaging consistent across every channelSEO and AEO strategy Build and own the quarterly content plan, anchored in real buyer questions rather than keyword volume Write so that answer engines like ChatGPT, Perplexity, and Google AI Overviews can lift a clean, quotable answer directly from the page Own on-page SEO: structure, headings, and search-intent match Track what each piece of content produces (rankings, citations, traffic, pipeline) and change course when something isn't workingSales enablement and competitive intelligence Write battlecards, talk tracks, and one-pagers that account executives use in deals Track the AI sales-tech category closely enough to keep that material current and sharp Turn customer wins into case studies and testimonials (and all associated collateral) with concrete, specific ROI Build sales playbooks and outbound email copyThought leadership and distribution Ghostwrite long-form blogs, scripts, and white papers in a founder or CXO voice Own organic social and LinkedIn as the primary distribution channel for an enterprise audience Own the eNewsletter, from content selection to copy Own paid social strategy and copyWhat we're looking for 6+ years in content strategy and copywriting A strong B2B SaaS background, ideally writing for enterprise buyers Real curiosity about the AI and sales-tech space, not just familiarity with it A track record of content that moved a specific metric, not just shipped on schedule A working knowledge of what separates SEO from AEO, not just the acronymsWhy OrbitShift A lean team with a flat hierarchy Early enough stage for real learning, past the point of proving the product works High ownership and transparency Fast-tracked growth and career progression Building for and selling to an international enterprise customer base Hybrid work setup and flexible hours Competitive salary and equity Health insurance for employees and their families Professional development allowance for online coursesHow to applyEmail your resume to hiring@orbitshift.ai.OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing Industries Software Development

Direct message the job poster from Cloudera Vaibhav Gupta Vaibhav Gupta Senior Talent Acquisition Advisor - APAC,EMEA @Cloudera | EX -Purestorage | Ex - Paytm Business Area: EngineeringSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.Cloudera is looking for an experienced content developer who can create high-quality documentation, and contribute to the content within the product interface. The content you create is a key part of the user experience and enables our customers' success with Cloudera products and services. If you enjoy solving the puzzle of how to present complex, technical information, in a comprehensive, well organized, and easy to understand format, then this is the job and company for you.As the Senior Content Developer you will:Lead and plan the technical documentation strategy for a group of Cloudera products and/or platform componentsDrive content development and technical documentation initiatives of your designated teamWrite a variety of technical documents for Cloudera products and services, including installation guides, user guides, system administrator guides, how-to articles, tutorials, demo videos, and best practicesMulti-task and take on ad-hoc requests to handle documentation changes at short noticePartner with User Experience team to contribute directly to the textual content contained within the product user interface, ensuring workflows and concepts are clear and easy to understandCreate videos to assist end-users with their use of Cloudera products and componentsPartner with the internal tools team, product management, engineering team, and engineering program management to ensure your technical content is validated and published to Cloudera Documentation portal in a timely mannerWe’re excited about you if you have:Proficiency in written EnglishExcellent writing and editing skills. You must have 4 or more years of experience writing installation guides, user guides, system administrator guides, or run books for technical audiences such as database administrators, system administrators, or data cluster operatorsExperience using an XML/DITA authoring tool such as Oxygen XML for writing documentationExperience using GitHubKnowledge of typical IT or data cluster job tasks, or, better yet, experience doing themKnowledge of data warehousing technologies or use cases Excellent communication and teamwork skills, along with the ability to adapt to various methods of obtaining information from subject matter expertsAbility to be flexible and to adapt to changing responsibilities, situations, tools, and requirementsAbility to learn new technical subject matter quicklyAbility to work as a self-starter who can work in a fast-paced and collaborative work environment with minimal supervisionAbility to work across time zones with globally distributed teamsYou may also have:Experience documenting Cloud productsExperience with PythonExperience writing developer guides and sample applications.Experience documenting management applications such as Oracle Enterprise Manager, MySQL Enterprise Monitor, or VMWare vCenter.Experience documenting SQL productsExperience documenting security for enterprise-level softwareExperience using Linux (Red Hat Enterprise, Ubuntu, or SUSE)Experience documenting or using open source products.Experience creating videos for documenting products or interest and ability to learn howExperience working in an agile-style development environmentExperience working with AI tools to boost efficiency and productivityWriting samples and references are required.What you can expect from us:Generous PTO Policy Support work life balance with Unplugged DaysFlexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer TimeEmployee Resource GroupsEEO/VEVRAA Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Register Here!Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.About The RoleAs a Technical Writer at Camunda, you'll be embedded within product teams, taking full ownership of documentation for key areas of our platform. You'll work side-by-side with engineers, product managers, and designers to ensure our documentation is clear, accurate, and closely aligned with the product experience. This is a hands-on role where you'll become a subject matter expert, directly shaping the developer journey through high-impact content across the Camunda platform. Beyond content, you'll help maintain and configure the infrastructure that keeps our documentation running smoothly. You'll join a collaborative, mission-driven team focused on helping developers become productive with Camunda technologies quickly and joyfully. Developers with technical writing experience are encouraged to apply.What You’ll Be DoingOwn and drive the documentation for one or more product areas, acting as the embedded technical writer within the corresponding product teams.Work closely with engineers, product managers, and designers to stay deeply informed about the product roadmap and ensure documentation is accurate, timely, and aligned with feature development.Become a subject matter expert in your assigned product areas, developing hands-on experience with Camunda products to create documentation that reflects real-world usage and developer needs.Lead documentation efforts from concept through to release, including planning, writing, reviewing, and maintaining content that empowers developers to succeed with Camunda technologies.Advocate for documentation as a critical part of the user experience, bringing the user’s perspective into product discussions and influencing design and implementation where appropriate.Continuously improve the structure, clarity, and completeness of the documentation based on analytics, user feedback, and your own insights.Collaborate with other writers and the broader Documentation team to share best practices, contribute to team goals, and evolve our documentation tooling and standards.Help maintain and improve our documentation site's technical infrastructure, including build tooling, deployment pipelines, and Docusaurus platform configuration, to keep publishing fast, reliable, and scalable.What You Bring3+ years of technical writing experience and a strong portfolio of developer-focused content such as user guides, installation guides, API references, tutorials, and technical blog posts.Hands-on experience with Java, Kubernetes, Helm, Docker, and related technologies, and a proven ability to deeply understand, use, and test complex technical products (ideally with Camunda 8 or similar products).Experience with writing about on-premise software installation or other technical environments, as well as SaaS and software documentation.Proven ability to tailor content for diverse audiences and technical backgrounds, including software engineers, application developers, business analysts, and process owners.Experience with docs-as-code workflows and documentation frameworks such as Docusaurus, and using AI, Git, and Markdown in a developer-centric environment.Ability and/or willingness to use our productNice-to-havesExperience maintaining, configuring, and extending documentation site infrastructure and deployment pipelines, preferably using Docusaurus.Software engineering experience, or proficiency with one or more programming languages.Comfortable iterating on an existing technical writing style guide and advocating for its cross-functional use.This role is an existing vacancy#C1 #USEASTCompensationWhat We Have to Offer:We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:United States: $102,300.00 to $164,900.00United Kingdom: £64,200.00 to £105,600.00Singapore: S$127,000.00 to S$190,500.00Canada: C$108,600.00 to C$178,600.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).Benefits & PerksWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @camunda.com. We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information.Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

DescriptionThe Technical Writer owns the complete documentation lifecycle for a product-led support function, managing help guides, internal SOPs, wiki resources, and in-app communications. This role sits at the intersection of content strategy and AI-powered support, where documentation quality directly drives ticket deflection and customer self-service success. The Technical Writer collaborates cross-functionally with product, engineering, support and other teams to ensure accurate, customer-centric content across all touch points.Key job responsibilities Create, maintain, and optimise customer-facing help guides that power an AI support bot, directly influencing ticket deflection rates and customer resolution metrics Develop comprehensive Standard Operating Procedures by partnering with support agents and cross-functional stakeholders, ensuring consistent tone and technical accuracy across all internal documentation Support product launches across the complexity spectrum by producing documentation from scratch or updating existing guides based on feature scope Manage documentation lifecycle through systematic content tagging, regular reviews, and proactive maintenance frameworks Test, adjust, and monitor in-app experiments including welcome messages, user workflows, and customer messaging to maximise AI engagement and effectiveness Facilitate discussions between external partner teams and internal product teams to identify process gaps and improve customer experience Challenge existing processes that compromise the customer experience and propose modifications aligned with organisational standards Maintain expertise in support tooling features and product launches to leverage the most impactful content delivery approachesA day in the lifeThis role blends analytical, creative, and collaborative work throughout the day. You'll review AI support bot performance metrics to identify content gaps, then pivot to building or refining documentation based on what's driving unresolved customer queries. Cross-functional meetings with product, and engineering teams are a regular feature—you'll drive alignment on process changes, present recommendations to senior leaders, and advocate for the customer experience.On the content creation side, you'll conduct intake conversations with subject matter experts, draft SOPs and help guides, and shepherd them through review before publishing to both customer-facing and agent-facing AI systems. You'll also run in-app messaging experiments, adjust engagement flows based on data, and manage your content lifecycle backlog—flagging guides due for refresh and planning upcoming documentation work.No two days look the same; you might spend one day deep in writing and another facilitating stakeholder discussions or analysing bot resolution data to inform your next content priority.About The TeamVeeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.Basic Qualifications Experience writing and publishing technical documents or equivalent Experience communicating technical concepts and processes using clear, simple language and visuals Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs Experience using content management systems and content toolsPreferred Qualifications Experience communicating and presenting to senior leadership Experience in customer-facing roles Experience writing documentation that feeds AI-powered systems (chatbots, knowledge bases, or automated support tools) Track record of building or improving documentation processes, frameworks, or lifecycle management systemsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Veeqo Limited - L69Job ID: A10454369 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology, Consulting, and Engineering Industries Software Development

At Quest Global, its not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better placeto make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then were eager to hear from youAs a Technical Publications Engineer, you will be responsible for developing high-quality technical documentation, including installation manuals, user guides, and other technical writing requirements. This role involves collaborating with cross-functional teams to ensure accurate, clear, and user-friendly documentation that meets customer and organizational standards.Key Responsibilities:- Author and update installation manuals, maintenance procedures, service manuals, engineering change documentations and Assembly and disassembly instructions and any other client facing technical documentation.- Interpret mechanical drawings, CAD models and BOMs to develop user centric documentation- Collaborate with design engineers, manufacturing, and product teams to understand product functionality- Develop content for 2D/3D illustrations using tools such as Solid Edge or equivalent- Work within customer processes, systems, equipment, and facilities, including the maintenance of standards, procedures, processes, and SOPs in accordance with national standards, international standards, and customer requirements.- Support project meetings, supplier meetings, and customer meetings providing updates and support on metallurgy function related issues as required.Required Skills (Technical Competency): Strong technical writing and editing skills Ability to read and interpret mechanical drawings and 3D models Knowledge of manufacturing processes and mechanical assembly Proficiency in authoring tools Strong attention to details and ability to work independently and as part of a team. Candidate should be familiar with structural design practices and methodologies Experience in designing mechanical components, parts, assemblies and subassemblies for heavy industry, power transmission systems, gear and Gear box Knowledge about subsystems that impact the mechanical design / layout of the design.Proficient in 3D CAD package for both modelling and drawing, ideally Solid EdgeWe are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.Work ExperienceRequirements Bachelor's degree in Engineering or a related field or equivalent experience Experience in engineering design role/environment involving rotating machinery Experience in heavy engineering industry, power transmission systems, gears and gear box Appreciation of bolted joint analysis, shock assessment in relation to geared transmission systems Strong knowledge of quality management systems and industry standards (e.g., AS9100, ISO 9001) Proficient in root cause analysis and failure mode analysis techniques. Excellent problem-solving and analytical skills. Detail-oriented with a strong focus on quality and continuous improvement. Effective communication and interpersonal skills.Due to security requirements these posts are open to SOLE UK NATIONALS ONLYIf you are a dedicated and proactive professional with a passion for ensuring quality and driving continuous improvement, we would love to hear from you. Join our team at Quest Global as a Technical Publicaiton Engineer and contribute to the success of our Aerospace and Defense projects. Apply now!LNKD1_UKTJ Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Security and Investigations

IntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.Your Role And ResponsibilitiesKey Job Elements Include: Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides Own the content review and approval process, ensuring consistency, grammar, formatting, and style Monitor usage data to recommend content improvements Maintain content quality standards, templates, and version control Manage the backlog of content requests and ensure timely completion Participate in production meetings and development sprints Support continuous improvement initiatives related to content optimization and user experiencePreferred EducationBachelor's DegreeRequired Technical And Professional Expertise Excellent writing, editing, grammar, and language skills Strong organizational and time management abilities Effective interpersonal and collaboration skills Ability to manage multiple content streams simultaneously Expert PC skills (Word, PowerPoint, Excel) Strong attention to detail and commitment to quality Ability to interact effectively with employees at all organizational levelsRequired Two years of college or equivalent experience in writing, communications, or technical trainingPreferred Technical And Professional ExperiencePreferred Behaviors: Focused, enthusiastic, and flexible Creative thinker with ability to simplify complex information Ability to work independently or within a team Comfortable working under deadline pressure and shifting prioritiesPreferred Experience Telecom or contact center content development experience Experience with knowledge‑base publishing systems or content management toolsPreferred BA/BS degree in Technical Writing, Communications, Business, or a related field Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>About the role:</strong></p> <p>We're looking for an AI Learning Experience Designer (AI-LXD) to build the next generation of enablement experiences. <br>In this role, you'll design AI-powered learning journeys, performance support tools, knowledge experiences, and dynamic enablement programs that help employees find information, build skills, and apply knowledge in the flow of work. You'll partner with enablement leaders, product marketing, subject matter experts, and AI platform teams to transform complex information into personalized, scalable learning experiences. This role combines instructional design, AI-enabled content development, knowledge management, user experience design, and data-driven optimization.</p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>This is a remote position open to candidates residing in the US </strong><strong><u>except </u></strong><strong>Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  </strong></p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"> </p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>You should apply if:</strong></p> <ul style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You want to impact the industries that run our world:</strong> Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You are the architect of your own career:</strong> If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.</li> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You’re energized by our opportunity:</strong> The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You want to be with the best: </strong>At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>In this role, you will:</strong> </p> <ul> <li>Design AI-powered learning experiences that improve knowledge retention, accelerate skill development, and drive employee performance.</li> <li>Design and develop personalized learning journeys that adapt to learner needs and support employees throughout their onboarding and career journeys.</li> <li>Build dynamic knowledge experiences by transforming static content into searchable, AI-enabled knowledge assets.</li> <li>Create learning assets across multiple formats, including e-learning modules, instructor-led training materials, videos, knowledge articles, playbooks, assessments, simulations, job aids, and interactive learning experiences.</li> <li>Use AI to accelerate content development by generating, transforming, refining, and maintaining learning content at scale.</li> <li>Create AI-generated simulations, practice scenarios, coaching prompts, assessments, and reinforcement activities.</li> <li>Design learning experiences that support employees both during formal learning and in the flow of work.</li> <li>Partner with enablement leaders, sales leaders, product marketing, enablement business partners, and subject matter experts to identify learning needs and translate them into scalable learning solutions.</li> <li>Apply instructional design principles and adult learning methodologies to create engaging, effective, and measurable learning experiences.</li> <li>Measure learning effectiveness using learner engagement, adoption, search behavior, knowledge utilization, and business performance data.</li> <li>Continuously optimize learning experiences based on analytics, user feedback, and changing business needs.</li> <li>Champion and model Samsara's operating principles while contributing to a collaborative, high-performing enablement organization.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>Minimum requirements for the role:</strong></p> <ul> <li>Demonstrated experience building with AI to design, develop, and scale learning experiences, including AI-assisted content creation, prompt engineering, content transformation, and workflow optimization.</li> <li>5+ years of experience in instructional design, learning experience design, sales enablement, knowledge management, or a related field.</li> <li>3+ years of experience designing and developing learning programs and enablement content for sales, customer success, partner, or other customer-facing organizations.</li> <li>Demonstrated experience creating scalable learning experiences across multiple delivery formats, including digital, virtual, instructor-led, and in-the-flow-of-work learning.</li> <li>Experience creating AI-generated learning assets, including simulations, assessments, role-play scenarios, coaching activities, and performance support resources.</li> <li>Experience creating and maintaining knowledge assets, including playbooks, job aids, knowledge articles, learning pathways, and performance support resources.</li> <li>Experience translating business priorities, performance gaps, and stakeholder requirements into scalable learning solutions.</li> <li>Experience using learning technologies and content development tools such as Articulate, Absorb (LMS), Showpad (CMS), Jira, AI-assisted content development tools, and knowledge management systems.</li> <li>Strong project management skills, including the ability to manage multiple projects and competing priorities simultaneously.</li> <li>Experience measuring learning effectiveness and using learner engagement, adoption, and business performance data to continuously improve learning experiences.</li> <li>Excellent written and verbal communication skills, including the ability to simplify complex concepts and transform them into engaging, actionable learning experiences.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>An ideal candidate also has:</strong></p> <ul> <li>Experience working in a high-growth, fast-paced SaaS or technology company.</li> <li>Familiarity with adult learning theory and instructional design frameworks such as ADDIE, SAM, or similar methodologies.</li> <li>Experience designing conversational learning experiences and AI-enabled performance support solutions.</li> <li>Experience with information architecture, content strategy, or knowledge management.</li> <li>Experience partnering cross-functionally with Sales, Customer Success, Product Marketing, Revenue Operations, and Enablement teams.</li> <li>Experience supporting a knowledge management ecosystem and maintaining large content repositories.</li> <li>A track record of experimenting with emerging technologies and applying innovative approaches to learning design.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.</span></p></div><div class="title">Annual Base Salary</div><div class="pay-range"><span>$108,587.50</span><span class="divider">—</span><span>$146,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.</p> <p>Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.Developer Documentation Specialist at BairesDevAs a Developer Documentation Specialist, you will produce high-quality technical content that empowers developers to integrate and use complex software solutions effectively. You will streamline the flow of information by transforming intricate architectural details into clear, actionable documentation.What You'll Do Author and maintain comprehensive API documentation and developer guides to ensure a seamless onboarding experience. Design and structure internal knowledge management systems to improve information discoverability across engineering teams. Create clear, concise technical content using Markdown and modern documentation frameworks. Collaborate with engineers and product managers to capture technical nuances and system requirements accurately. Standardize documentation workflows and versioning practices. Review and refine existing technical content to maintain accuracy, consistency, and alignment with industry standards.What We Are Looking For 4+ years of experience in technical writing or a related field. Proven expertise in creating technical documentation, including API docs, user guides, and internal knowledge management systems. Advanced proficiency in documentation tools such as Confluence, GitBook, or MkDocs. Hands-on experience with Markdown and documenting complex software architectures. Advanced proficiency in English.How we do make your work (and your life) easier: 100% remote work (from anywhere). Excellent compensation in USD or your local currency if preferred Hardware and software setup for you to work from home. Flexible hours: create your own schedule. Paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.Join a global team where your unique talents can truly thrive and make a significant impact!Apply now!#BD-PRIO-2026 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150 countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one sys…

Job Title: Technical Curriculum Developer - AI AgentsJob Location: Boston, MA, USJob Location Type: RemoteJob Contract Type: Full-timeJob Seniority Level: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThis is not a traditional curriculum developer role - please do not apply if you have dabbled with AI agents. In this unique role, we are accepting applications for two different personas: The AI Solutions Engineer turned Mentor/Coach - you have an engineering/development background and have become the AI/Technical Trainer to teach learners how AI agents to build and configure agents and AI best practices. The Technical Curriculum Developer turned AI Builder - you have a passion for teaching others deep technical topics, and have the curiosity and drive to learn and vibe code agentic solutions/integrations. If you are one of these profiles and have proven, demonstrable experience - please apply now!You'll build the training that teaches customers, partners and Veevans how to use, configure, and implement and integrate our platform — including its Agentic AI capabilities — and you'll build the AI agents that power our demos and hands-on labs.You should be able to walk into an unfamiliar product area, understand its architecture and APIs, and within days be building working agent demos and lab exercises around it.You'll also own and evolve our most technical training courses, the coding-intensive classes that require real Java and REST API fluency, bringing rigor and firsthand credibility that generalist curriculum developers can't.What You'll Do AI Agent Curriculum & Enablement Design and build hands-on training and lab environments that teach technical learners how to build, configure, and deploy custom AI agents on our platform Build working AI agent demos and reference implementations from scratch to anchor training content and live demonstrations Translate the practical challenges learners face when configuring or implementing Agentic AI — tool/function calling, context management, prompt design, error handling, guardrails, orchestration — into clear, sequenced learning experiences Stay current with the agentic AI landscape (frameworks, MCP-style tool integrations, agent orchestration patterns) Technical Curriculum Development Own and maintain our advanced technical courses, including classes that require coding in Java and working with REST APIs Build and maintain hands-on lab environments, sample code, sandbox data, and technical exercises that mirror real implementation scenarios Partner with Product and Engineering to get early access to new features and build courseware alongside General release Apply instructional design best practices (learning objectives, scaffolding, assessment design, adult learning principles) to technical content without watering down technical accuracy Cross-Functional Collaboration Work closely with Product Management and Engineering to understand agent architecture, APIs, and configuration options as they're being built Partner with Professional Services, Managed Services and Customer Support to identify pain points and close those gaps with curriculum Requirements Bachelor's degree in Computer Science, Engineering, Instructional Design, or equivalent practical experience Hands-on experience building, configuring, and deploying AI agents (e.g., using frameworks/SDKs such as LangChain, LangGraph, Anthropic's Claude Agent SDK/Claude Code, or similar) Practical understanding of core agent concepts: tool/function calling, retrieval-augmented generation (RAG), context/memory management, multi-agent orchestration, prompt engineering, and evaluation Experience with the Model Context Protocol (MCP) or comparable tool-integration standards is a strong plus First-hand experience troubleshooting the real problems agent builders hit — flaky tool calls, context overflow, hallucinated actions, permission/scoping issues — so you can teach learners to anticipate and solve them, not just follow a script Ability to read and understand Java code architecture and classes for minor development or debugging, alongside a strong foundational knowledge of REST APIs Experience with Git, Postman, or similar API tooling 3+ years building technical training, curriculum, or enablement content for a technical audience (developers, implementation consultants, technical admins, or power users) Experience designing hands-on labs, sandbox exercises, and high quality instructor-led courses and/or eLearning Familiarity with LMS platforms and AI/authoring tools (e.g., Articulate, Camtasia, Arcade, Vyond, Gemini, Claude or similar) is a plus Experience with Veeva Vault, or ability to quickly ramp up on, complex enterprise SaaS platforms — including how Veeva Vault is configured and implemented by customers Self-directed and comfortable with ambiguity — this role will often be defining the curriculum for capabilities that are still being built Strong writing and technical communication skills; able to explain complex technical concepts clearly to varied audiences (technical and semi-technical learners) Strong presentation and facilitation skills; comfortable leading live demos and workshops Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practical case exercise A final conversation with our group's Senior Leader. Once all interviews are complete, the manager will be in touch with a final decision. Perks & Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation Base pay: $100,000 - $175,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .This job is curated by Lifelancer.Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.Please apply via Lifelancer platform to get connected to the application page and to find similar roles.Originally posted on Himalayas

We are seeking a highly motivated and detail-oriented Instructional Designer to join our Education and Media Team at Caseware, a leading SaaS organization. As an Instructional Designer, you will play a critical role in designing, developing, and implementing engaging and effective e-learning content that meets the educational needs of the organization and its users. You will work closely with cross-functional teams, including subject matter experts, product managers, developers, and marketing, as well as regional training teams to create high-quality learning materials and ensure content accuracy and alignment with business goals. You will report directly to the Head of Global Product Education. ❗This is a existing vacancy ❗ This is a full-time position, 12 months contract. ❗ This role is remote roleandis open to Greater Toronto Area residents. Contact: Dana Liulica – Talent Acquisition Partner What you will be doing: Design and develop e-learning content that is engaging, interactive, and aligned with learning objectives. Collaborate with developers, and subject matter experts to create effective digital learning solutions. Apply UX/UI principles to enhance learner engagement and satisfaction through intuitive and visually appealing digital learning interfaces. Create course development plans to support the online academy, including storyboarding, scripting, and integrating multimedia elements. Regularly review and update existing learning content to ensure it remains current, accurate, and aligned with changes in organizational processes, products, or services. Manage the end-to-end development of e-learning projects, including timelines, resource coordination, and feedback management. Assisting in the setup, configuration, and management of content on Learning Management Systems (LMS), ensuring proper functionality and learner access. Provide technical support to users, helping troubleshoot issues related to the LMS and e-learning content . Be amenable to traveling to regional offices and client sites as needed. What you will bring: Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field. Proven experience in e-learning design, instructional design, or digital learning development. Proficiency in e-learning authoring tools such as Articulate Storyline 360, Synthesia, Camtasia, and experience with LMS platforms. Knowledge of gamification, course structure, didactic design, and UX/UI principles and their application in digital learning environments. Understanding of instructional design models (e.g., ADDIE, SAM) and adult learning principles. Experience in designing interactive learning modules and multimedia elements, including video, graphics, and animations. Strong project management skills, with the ability to handle multiple tasks, meet deadlines, and manage feedback loops. Excellent written and verbal communication skills, with attention to detail and accuracy in developing course content and documentation. Strong interpersonal skills and ability to work as a team. Ability to collaborate with cross-functional teams, including subject matter experts, product managers, developers, and marketing. Academic background, certifications, or professional experience in accounting, auditing, or finance (e.g., CPA, CA, ACCA, or equivalent). Excellent knowledge of English. The Tech Stack you will be working with: E-learning authoring tools: Articulate Storyline 360, Synthesia, Adobe Captivate and Camtasia. Learning Management Systems (LMS): Experience with various LMS platforms to manage and deliver e-learning content. Project management tools: , Microsoft Planner. Microsoft applications: Utilized for day-to-day work and interactions. Salary range: The salary range for this position would be between $100,000 and $110,000 CAD/year depending on experience level.Due to the nature of this position, this role is NOT eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically. Originally posted on Himalayas

We're seeking a talented and strategic Senior Integrated Content Strategist to join our dynamic marketing team. In this role, you will lead the day-to-day development, management, socialization, and implementation of comprehensive content strategies that guide audiences seamlessly through the customer journey—from awareness to conversion—while aligning with priority personas, product innovations, and key campaign objectives. As the bridge between high-level campaign plans and content execution, you'll transform inputs such as audience insights, product messaging, and business goals into impactful, actionable strategies. You will play an active role in shaping these strategies by staying attuned to market trends, audience behaviors, and industry developments, while partnering with cross-functional teams to turn strategies into action. Key Responsibilities Develop comprehensive content strategies in collaboration with campaign managers, leveraging audience insights, campaign goals, and business objectives to create end-to-end, data-driven strategies Create detailed content recommendations on formats (videos, blogs, social posts, interactive tools) and distribution channels tailored to target personas Drive innovation by proactively identifying emerging content trends, channel features, and new formats to keep strategies competitive and aligned with industry advancements Collaborate cross-functionally with campaign managers, product marketers, creative directors, and digital leads to ensure consistent, connected content implementation Partner with creative leads to champion differentiated, engaging messaging and CTAs that resonate with customer needs at each funnel stage Monitor campaign performance data and engagement metrics to provide actionable insights and refine strategies for continuous improvement Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets Contribute to and maintain content playbooks documenting best practices and learnings To be successful in this role you have: 12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results Experience leveraging or thinking critically about integrating AI into work processes, workflows, and decision-making Exceptional leadership and cross-functional influence skills Strong ability to prioritize and execute in a fast-paced environment Expertise in data-driven decision-making and performance analysis Passion for AI, innovation, and experimenting with new tools and ideas JV20For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Originally posted on Himalayas

Job Requisition ID #26WD99913L'affichage de poste en français suivra / The French job posting follows.26WD99913, Senior Conversational Designer Position Overview We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences. You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable. Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles. This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk's customer ecosystem. Responsibilities Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations, actions, and outcomes Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces Partner closely with UX designers to ensure conversational interactions integrate seamlessly with visual interfaces, creating cohesive multimodal experiences Define and evolve scalable conversation design frameworks, voice and tone guidance, prompt patterns, and reusable interaction models that can be applied consistently across products and channels Collaborate with Product, Developers, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and deliver cohesive customer experiences across Autodesk's GTM ecosystem Prototype, test, and iterate conversational experiences using customer research, prompt evaluation, usability testing, analytics, and experimentation to improve task success and customer satisfaction Design experiences that clearly communicate AI intent, confidence, task progress, recommendations, limitations, and outcomes, helping customers build trust in AI-assisted experiences Contribute to conversation design systems, prompt libraries, governance documentation, and best practices that enable teams to deliver consistent AI experiences at scale Mentor designers and cross-functional partners through critiques, collaboration, and knowledge sharing, helping raise the quality and maturity of conversation design across the organization Stay current on advances in conversational AI, agentic systems, multimodal interaction, and large language models, rapidly applying new capabilities to improve customer experiences Use storytelling and clear communication to explain design decisions, influence product direction, and build alignment with partners and leadership Minimum Qualifications 5+ years of experience designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences Hands-on experience designing conversational experiences for AI assistants, copilots, chat experiences, or other AI-driven customer interactions Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture principles Experience designing for large language model (LLM) applications, including prompt iteration, AI behavior design, and conversation evaluation Demonstrated ability to simplify complex technical concepts into clear, intuitive customer experiences Experience partnering with UX, Product, Developers, Research, Data Science, and Machine Learning teams throughout the product development lifecycle Strong written and verbal communication skills, with the ability to influence decisions, facilitate collaboration, and communicate effectively across disciplines Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact Comfort operating in ambiguity and shaping new interaction patterns as AI capabilities continue to evolve Preferred Qualifications Experience designing agentic AI experiences involving planning, task execution, tool use, or multi-step workflows Experience designing AI-powered customer experiences for digital commerce, customer support, customer success, or enterprise SaaS platforms Experience designing multimodal interactions that combine conversational interfaces with traditional user interfaces Familiarity with prompt developers, AI evaluation frameworks, conversation analytics, and experimentation methodologies Experience developing conversation design systems, prompt libraries, or reusable interaction frameworks Familiarity with responsible AI principles, including transparency, explainability, user control, and trust Experience working within complex, cross-functional organizations with shared platforms and distributed ownership Experience using AI-assisted design tools and workflows to prototype, evaluate, and improve conversational experiences The Ideal Candidate You understand that conversation design is more than writing chatbot responses—it's designing intelligent customer experiences You enjoy solving complex interaction problems, thinking in systems, and collaborating across disciplines to create AI experiences that feel natural, transparent, and trustworthy You're excited by emerging AI technologies and know how to translate them into experiences that help customers confidently accomplish their goals, whether they're exploring Autodesk offerings, resolving support issues, or completing important tasks You balance creativity with rigor, advocate for the customer, and are passionate about defining scalable conversation patterns that improve experiences across products, channels, and customer journeys 26WD99913, Concepteur principal de conversations Aperçu du PosteNous recherchons un concepteur conversationnel senior pour nous aider à définir la manière dont les clients interagissent avec l’IA dans l’ensemble des expériences de mise sur le marché d’Autodesk. À ce poste, vous concevrez des conversations qui rendront les expériences d’assistance, de commerce et d’engagement client basées sur l’IA claires, fiables et efficaces, en aidant les clients à atteindre leurs objectifs grâce au langage naturel, aux interactions multimodales et à des expériences d’agents intelligents.Vous concevrez des expériences conversationnelles pour l’assistance numérique, le commerce, la réussite client et d’autres interfaces de mise en marché, en déterminant la manière dont les assistants IA communiquent, guident et accomplissent des tâches tout au long du parcours client. Qu’il s’agisse d’aider les clients à découvrir des produits et services, de résoudre des problèmes, de mener à bien des transactions ou de naviguer dans des flux de travail complexes, vous définirez des modèles conversationnels qui rendront les interactions avec l’IA intuitives, transparentes et fiables.En étroite collaboration avec les concepteurs d’expérience utilisateur (UX), les gestionnaires de produit, les développeurs, les chercheurs, les scientifiques des données et les équipes d’apprentissage automatique, vous traduirez les capacités émergentes de l’IA en cadres conversationnels évolutifs qui concilient les besoins des clients, les objectifs d’affaires et les principes d’une IA responsable.Il s’agit d’un poste pratique destiné à une personne qui aime résoudre des problèmes ambigus, influencer l’orientation des produits par son savoir-faire et mettre en place des systèmes de conception conversationnelle permettant aux équipes de créer des expériences d’IA cohérentes et de haute qualité à travers l’écosystème client d’Autodesk.Responsabilités Concevoir des expériences conversationnelles de bout en bout pour les assistants IA et les flux de travail des agents dans les domaines du commerce, du soutien numérique, de la réussite client et d’autres expériences de mise en marché — de la conception initiale au lancement en production Concevoir des interactions en langage naturel qui aident les clients à découvrir des produits et des services, à effectuer des transactions, à résoudre des problèmes de soutien et à comprendre les recommandations, les actions et les résultats de l’IA Créer des flux de conversation, des invites, des instructions pour les agents, des stratégies de clarification, des modèles de récupération en cas d’erreur et des expériences d’escalade à travers des interfaces conversationnelles, intégrées et multimodales Travailler en étroite collaboration avec les concepteurs UX pour s’assurer que les interactions conversationnelles s’intègrent de manière transparente aux interfaces visuelles, créant ainsi des expériences multimodales cohérentes Définir et faire évoluer des cadres de conception conversationnelle évolutifs, des directives relatives au style et au ton, des modèles d’invites et des modèles d’interaction réutilisables pouvant être appliqués de manière cohérente à travers les produits et les canaux Collaborer avec les équipes Produit, Développement, Recherche, Science des données, Apprentissage automatique et Plateforme afin de façonner le comportement de l’IA et d’offrir des expériences client cohérentes à travers l’écosystème GTM d’Autodesk Prototyper, tester et itérer des expériences conversationnelles à l’aide de recherches auprès des clients, d’évaluations des messages d’invite, de tests d’utilisabilité, d’analyses et d’expérimentations afin d’améliorer la réussite des tâches et la satisfaction client Concevoir des expériences qui communiquent clairement l’intention de l’IA, son niveau de confiance, la progression des tâches, les recommandations, les limites et les résultats, aidant ainsi les clients à développer leur confiance dans les expériences assistées par l’IA Contribuer à l’élaboration de systèmes de conception conversationnelle, de bibliothèques de messages, de documentation sur la gouvernance et de pratiques exemplaires permettant aux équipes d’offrir des expériences d’IA cohérentes à grande échelle Accompagner les concepteurs et les partenaires interfonctionnels par le biais de critiques constructives, de collaboration et de partage des connaissances, contribuant ainsi à améliorer la qualité et la maturité de la conception conversationnelle au sein de l’organisation Se tenir au courant des avancées en matière d’IA conversationnelle, de systèmes agentiques, d’interaction multimodale et de grands modèles linguistiques, en appliquant rapidement les nouvelles capacités pour améliorer les expériences client Utiliser la narration et une communication claire pour expliquer les décisions de conception, influencer l’orientation du produit et assurer l’alignement avec les partenaires et la direction Qualifications Minimales Au moins 5 ans d’expérience dans la conception d’expériences de produits numériques, dont au moins 3 ans dans la conception d’expériences conversationnelles, basées sur l’IA ou riches en contenu Expérience pratique de la conception d’expériences conversationnelles pour des assistants IA, des copilotes, des expériences de clavardage ou d’autres interactions client pilotées par l’IA Solide compréhension des principes de conception conversationnelle, d’architecture de dialogue, de conception de prompts, de conception d’interactions et d’architecture de l’information Expérience de la conception d’applications utilisant de grands modèles linguistiques (LLM), y compris l’itération des prompts, la conception du comportement de l’IA et l’évaluation des conversations Capacité démontrée à simplifier des concepts techniques complexes pour les transformer en expériences client claires et intuitives Expérience de collaboration avec les équipes d’expérience utilisateur (UX), de produit, de développement, de recherche, de science des données et d’apprentissage automatique tout au long du cycle de vie du développement de produit Solides compétences en communication écrite et verbale, avec la capacité d’influencer les décisions, de faciliter la collaboration et de communiquer efficacement entre les disciplines Portefeuille démontrant la conception conversationnelle, la pensée systémique, la conception d’interactions et un impact mesurable sur la clientèle Aisance à travailler dans l’ambiguïté et à façonner de nouveaux modèles d’interaction à mesure que les capacités de l’IA continuent d’évoluer Qualifications Souhaitées Expérience en conception d’expériences d’IA agentique impliquant la planification, l’exécution de tâches, l’utilisation d’outils ou des flux de travail en plusieurs étapes Expérience en conception d’expériences client alimentées par l’IA pour le commerce numérique, le soutien à la clientèle, la réussite client ou les plateformes SaaS d’entreprise Expérience en conception d’interactions multimodales combinant des interfaces conversationnelles et des interfaces utilisateur traditionnelles Connaissance des outils de développement de prompts, des cadres d’évaluation de l’IA, de l’analyse conversationnelle et des méthodologies d’expérimentation Expérience en développement de systèmes de conception conversationnelle, de bibliothèques de prompts ou de cadres d’interaction réutilisables Connaissance des principes d’IA responsable, notamment la transparence, l’explicabilité, le contrôle par l’utilisateur et la confiance Expérience de travail au sein d’organisations complexes et interfonctionnelles, avec des plateformes partagées et une responsabilité répartie Expérience de l’utilisation d’outils de conception et de flux de travail assistés par l’IA pour prototyper, évaluer et améliorer les expériences conversationnelles Le Candidat Idéal Vous comprenez que la conception conversationnelle ne se limite pas à la rédaction de réponses pour un chatbot : il s’agit de concevoir des expériences client intelligentes Vous aimez résoudre des problèmes d’interaction complexes, penser en termes de systèmes et collaborer de manière interdisciplinaire pour créer des expériences d’IA qui semblent naturelles, transparentes et dignes de confiance Vous êtes enthousiasmé par les technologies émergentes en matière d’IA et savez comment les traduire en expériences qui aident les clients à atteindre leurs objectifs en toute confiance, qu’il s’agisse d’explorer l’offre d’Autodesk, de résoudre des problèmes d’assistance ou d’accomplir des tâches importantes Vous savez allier créativité et rigueur, vous défendez les intérêts des clients et vous êtes passionné par la définition de modèles de conversation évolutifs qui améliorent les expériences à travers les produits, les canaux et les parcours clients Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Canada based roles, we expect a starting base salary between $94,000 and $137,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).Originally posted on Himalayas