SaaS Product & Help Documentation Jobs

Category: IT Services Location: Fort Western Province Sri Lanka For an international institution, we are urgently looking for a Full Remote - Senior Technical Writer. As Technical Writer, you will be responsible for technical documentation of a variety of solutions and projects, through their lifecycle. This includes documentation for new systems as well as the creation and update of documentation for legacy systems. We require an experienced and highly motivated technical writer with a strong desire to make an impact. Candidates need to be fluent in English. All positions are long-term. This position is open for freelancers and employees. Candidates need to be able to work some New York hours. (Example 9 AM NY time equals 7:30 PM). Tasks and Responsibilities: Work with product managers, technical leads, and developers to produce and maintain world-class documentation, including system design, architecture diagrams, requirement documents, user guides, integration guides, API developer guides, system embedded documentation (tooltips, welcome instructions, and tutorials); Work closely with the team in NY to obtain precise information on the developed/deployed systems, tools, and APIs; Using direct access to the source code, verify the validity of technical documentation; Be responsible for writing, updating, and proof-reading existing technical documentation, compiling all technical documentation through professional and standard layouts; Ensure that existing guidelines on document accessibility in the UN are followed; Set up and implement the standardized process, document repository, and visual layout for internal technical documentation across systems; Profile: Bachelor or Master degree; +5 years of hands-on experience with Technical Writing with a proven track record of creating written documentation, tutorials, and other training materials; Strong resource management skills with the ability to distribute resources across multiple assignments based on priority and availability; An ability to quickly grasp technical concepts and systems, communicating them in writing in a clear manner suitable for audiences of all degrees of technical ability; Motivated self-starter, who independently takes projects through to completion; Experience creating and maintaining technical documents including system and software architectures, workflow details, API requirement documents, and infrastructure diagrams; Excellent skills in producing documents with MS Word, MS Excel, and MS PowerPoint; Experience accessing source code on GitLab and MS Team Foundation Server; Experience with MS SharePoint Online and MS Teams; Experience working with HTML, CSS, JavaScript, YAML, JSON; Experience working with screen recorders and video tools would be an advantage; Experience in creating C4 diagrams is desirable; Experience in documenting accessibility-related content is a plus; Experience in documenting for multilingual projects is desirable; Experience in doing technical documentation for AWS related projects is desirable; Certification in Certified Professional Technical Communicator (CPTC) or equivalent is a plus; Offered: A challenging role for an international organization in New York; Attractive salary package Interested: Please send your resume and motivation to or call us on +94 114312515 for more information. DetailsOriginally posted on Himalayas

Description Job Summary We are seeking an IT Training Specialist based at the United States Merchant Marine Academy in Kings Point, NY. This role is onsite and may have flexibility for some situational remote work days. This role leads end-user technology training, develops knowledge resources, and enhances IT communications and service delivery. It drives Microsoft 365 adoption, supports onboarding training, builds and maintains knowledge bases, manages intranet content, and delivers proactive…

Description We are looking for a Technical Writer to support the Information Security team in Fort Washington, Pennsylvania through a Long-term Contract assignment. This role focuses on improving and expanding enterprise knowledge base content so employees across technical and business functions can easily access accurate, useful documentation. The ideal candidate brings strong writing judgment, a structured approach to content quality, and the ability to turn complex operational information in…

Job Title: Technical Writer Location: Coppell TX Contract Principal Duties Lead an audit of the existing Enterprise ServiceNow Knowledge Base (KB) to assess content quality and gaps, and deliver a prioritized remediation roadmap. Define and document KB content standards covering voice, tone, structure, taxonomy, metadata tagging, and article lifecycle management. Write and publish procedures, end-user guides, runbooks, and articles in plain language accessible to both technical and non-technica…

Job Summary The Technical Writer performs foundational documentation tasks in support of technical teams, program requirements, and internal business operations. This position supports the creation, formatting, and revision of user guides, standard operating procedures, training materials, meeting minutes, and technical documentation. This role works under close supervision and follows established documentation guidelines and templates. As with any position, additional expectations exist. Some …

Description The Knowledge Based Engineer I position is integral to our Shared Services Knowledge Based Engineering department, driving process automation initiatives. Under supervision, you'll work closely with stakeholders to understand their processes, gather requirements, and deliver automation projects. This role is key to enhancing operational efficiency and streamlining workflows across various functions. Responsibilities Gather and understand requirements, review feasibility, and plan pr…

Own and oversee the end-to-end Cross-Delivery Knowledge Management framework across Services Suppliers, including onboarding knowledge for new systems and conducting the specified reviews of existing support knowledge. Develop, integrate and maintain the Knowledge Management process and the knowledge base within the approved ITSM tool. Formulate and maintain the Knowledge Management strategy, including roles, responsibilities, procedures, knowledge-capture plans, supporting technology requireme…

Description As a Senior Technical Writer the individual designs, plans, coordinates, writes, and illustrates technical documentation and user guides for R&D product and system programs. The role involves planning, developing, writing, and editing operational and maintenance information related to products, systems, and solutions. These materials are published as web-based documentation for both internal and external users and may include Graphical User Interfaces (GUIs) and various forms of mul…

About This Job RoboMQ Location: Jaipur, Rajasthan, India Work Mode: On-site Industry: Software Development,Technology, Information and Media,Information Services Job Description About RoboMQ RoboMQ is a fast-growing SaaS company delivering disruptive Identity Governance and Administration (IGA) solutions to mid-market enterprise customers. Our flagship product, Hire2Retire, automates the employee identity lifecycle by integrating HR systems with Identity Management and other applications helpin…

Description As a Technical Writer the individual designs, plans, coordinates, writes, and illustrates technical documentation and user guides for R&D product and system programs. The role involves planning, developing, writing, and editing operational and maintenance information related to products, systems, and solutions. These materials are published as web-based documentation for both internal and external users and may include Graphical User Interfaces (GUIs) and various forms of multimedia…

Technical Writer Location: Hyderabad, India OUR MISSION At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orc…

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionIn GCS RIS we are looking for 4 GCS RIS Support and Training Senior Specialist roles to provide technical expert support and training to our affiliates for the different digital customer area’s products (Lab Insights, Digital Infrastructure, Clinical and Patient Insights). Your high expertise and matrix leadership skills are key to ensure smooth operations of digital products in the Diagnostics healthcare environment.Your main tasks and responsibilities:Knowledge & Documentation Management: Maintains product-specific knowledge bases and authors service manuals, maintenance procedures, and technical documentationTraining & Learning Path Development: Designs, updates, and delivers e-learning, virtual, and face-to-face training programs and learning paths for regional trainers, support staff, and customersMulti-Tier Support & Field Assistance: Provides 2nd-level hotline support and on-site/remote assistance for complex repairs, first installations, and critical customer problem resolutionsKnowledge Transfer & Collaboration: Facilitates seamless technical knowledge transfer from R&D and manufacturers to regional teams, trainers, and product managersStrategy & Multi-Product Oversight: Defines and enforces service, training, and support concepts while managing sub-processes across multiple product lines. Additional tasks:Contributes to initial certification and recertification of global and regional trainers and is responsible for individual steps or update trainingsContributes to support initiatives and measures to maintain intensive cooperation with regional representativesSupports the professional coaching of certified global and regional trainersSupports First Customer Monitoring (FCM)Creates, reviews and maintains training content and training documentation for job oriented trainings and dedicated systems according to the training concepts Evaluates the need for Service Bulletins and writes, publishes and maintains Service Bulletins. Operator Manuals are reviewed for contentContributes to the creation of preliminary documentation and FAQs for launch preparationPermanently optimizes processes in order to increase quality and efficiency standardWho You AreEducation & Industry Experience: Advanced degree in IT or a related field with 5+ years of experience in the diagnostics or software industry (including support/training background)Technical & Subject Matter Expertise: High degree of subject matter expertise and deep knowledge in software support, training, and communicating complex technical concepts clearlyLeadership & Project Management: Proven experience in project management or project leadership roles within global matrix organizational structuresInterpersonal & Stakeholder Management: Excellent teamwork, customer-focused stakeholder management, and cross-cultural collaboration skillsLanguage Proficiency: Fluency in English (spoken and written); Spanish proficiency is an advantageFollowing Knowledge Domains and Experience are additional assets:Lab Knowledge, Lab IT Knowledge, Middleware, EMR, LIS or HIS, Observability platforms and toolkits like Datadog, Grafana, Prometheus or SplunkCloud Architectures, Networks and FirewallsHealthcare systems Interoperability standards like IHE, HL7v2, HL7 FHIR or similarProgramming languages like Python or similarLocationsYou will be based in Sant Cugat, Spain. At the Company's discretion, an exception to the location requirement could be made under extraordinary circumstances.As this position is a global role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.Roche is an equal opportunity employer.Grade: SE5-6Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer. Show more Show less Seniority level Associate Employment type Full-time Industries Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing

Rédaction & Adaptation des KB : Créer, adapter et enrichir les fiches solutions (Knowledge Bases) sur le périmètre RETAIL pour répondre aux besoins spécifiques des techniciens des Welcome Bar. - Vulgarisation technique : Transformer les documentations techniques complexes issues des supports de niveau 3 (N3) en fiches pratiques, claires et directement exploitables par les équipes de terrain. - Audit & Amélioration continue : Identifier les lacunes ou manques d'information dans les documentation…

Modern Technology Solutions, Inc. (MTSI) is seeking a Technical Writer to join our team in Hanscom, Massachusetts. Qualified candidates must be U.S. citizens able to obtain a TS/SCI clearance. To start, they must have an active SECRET clearance.Responsibilities Responsible for the preparation, review, revision, and maintenance of technical documents including system of systems architecture and systems engineering, system operations, testing, and user documentation.Writes and edits technical documentation for all the project’s hardware and software to include installation, configuration and how-to documentation.Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications.Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents.Gather technical information and prepare written text.Maintain a current internal documentation library.Use multiple word processing and presentation tools (e.g.,MS Word, PowerPoint, Visio, etc.)Maintain configuration management of all technical writing productsCollaborate with Knowledge Management and maintain appropriate metadata to keep all technical writing in a discoverable Integrated Development Environment (IDE).Prepare and maintain operations documentation, user guides and manuals and technical publications.Work with developers to produce quality documentation and training materials.Work on all phases of documentation.Understand basic concepts and write technical copies for various types of documents for a program/project of similar complexity.Prepare reports, responses, and briefings targeted to a wide range of audiences.Coordinate layout and design of documents.Research highly technical subject matter and organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers.Under general direction, write technical copy for various types of documents for a program/project of similar complexity.Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources.Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems.Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information.Produce technical documentation for C3BM programs or projects developing analytic tradecraft methodologiesApply technical manual standards to work productsReview work products of others for compliance with technical manuals.Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or ContractWork independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methodsAct as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as requiredRequired Qualifications 5+ years of experience as a Technical Writer in programs and contracts of similar scope, type, and complexity is required.Prior experience working in a SAP Facility or SCIF environment is required.Education Requirements An Associate’s degree in a technical discipline from an accredited college or university is required;. 2 years of additional Technical Writer experience may be substituted for an Associate’s degree.Clearance Requirements Must be able to obtain a TS/SCI clearance.Must currently hold at least an active SECRET clearance.The pay range for this position in MA is $xx to $yy/year; however, base pay offered may vary depending on established government contract ranges, job-related knowledge, skills, and experience, and other factors. MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered. Base pay information is based on market location. Applications will be accepted on an ongoing basis. This posting will be renewed periodically until the position is filled. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Space Research and Technology

Position Overviewemerjence LLC is seeking an IT Technical Writer to develop clear, accurate, and accessible technical documentation for both technical and non-technical audiences. The IT Technical Writer will gather, analyze, translate, organize, and communicate complex technical information through a variety of documentation and communication products.The ideal candidate will possess strong writing, editing, research, and communication skills with the ability to collaborate with technical subject matter experts (SMEs) and transform complex information into well-organized, easy-to-understand documentation.Key ResponsibilitiesGather, analyze, organize, and translate technical information into clear and concise documentation.Develop documentation appropriate for both technical and non-technical audiences.Write, edit, and maintain technical documents, including user manuals, training materials, installation guides, proposals, reports, standard operating procedures, and related documentation.Collaborate with technical subject matter experts, developers, engineers, analysts, and program personnel to gather and validate information.Translate complex technical concepts, processes, and requirements into understandable written content.Review existing technical documentation and identify opportunities to improve accuracy, clarity, organization, and usability.Edit and proofread documents for grammar, consistency, formatting, terminology, and technical accuracy.Develop and maintain document templates, style standards, and formatting conventions.Organize technical content to ensure information is presented logically and can be easily understood by the intended audience.Support the development of technical reports, presentations, briefings, and other program deliverables.Assist with developing training and instructional materials for systems, applications, processes, and procedures.Coordinate document reviews and incorporate feedback from technical teams, management, and client stakeholders.Maintain documentation throughout its lifecycle and ensure updates accurately reflect system, process, or requirement changes.Support configuration management and version control of technical documentation as required.Ensure documentation complies with applicable client, program, and organizational standards.Minimum QualificationsAssociate's degree from an accredited college or university.Minimum of 1 year of relevant professional experience in technical writing, technical documentation, communications, information technology, or a related field.Demonstrated ability to gather and translate technical information into clear, concise written materials.Experience developing or supporting technical documentation such as user manuals, training materials, guides, proposals, or reports.Strong writing, editing, proofreading, and organizational skills.Ability to understand technical concepts and communicate them effectively to different audiences.Strong attention to detail and commitment to producing accurate, high-quality documentation.Ability to effectively collaborate with technical subject matter experts and other stakeholders.Proficiency with common document creation, editing, and presentation tools.Ability to manage multiple documentation assignments and meet established deadlines.Preferred SkillsExperience supporting federal government IT programs or contracts.Experience developing IT-related user guides, standard operating procedures (SOPs), training materials, technical reports, or system documentation.Experience working directly with technical subject matter experts to develop documentation.Familiarity with document management, configuration management, and version-control processes.Experience supporting proposal development and technical report preparation.Ability to interpret technical requirements, system information, diagrams, and processes and translate them into understandable documentation.Experience developing documentation for both technical and executive-level audiences.Strong formatting, document organization, and quality-control skills. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Direct message the job poster from Applicantz Seerat Mahajan Seerat Mahajan Delivery Lead @ Applicantz | Recruitment | HR & Digital Transformation | Gen AI Hybrid job in Fremont (ZIP 94538). Regular shift: M-F, 8 to 5 PMWe are looking for a Knowledge Management (KM) Administrator to support the day-to-day operation, support, governance, and continuous improvement of knowledge management services and processes within the Customer Support Business Group.Roles and Responsibilities:Manage shared support inboxes and service requests.Respond to internal and external inquiries within committed service levels.Perform quality assurance reviews and maintain content accuracy.Administer users, roles, permissions, and access controls.Coordinate and manage content translations as required.Verify adherence to business processes and identify improvement opportunities.Document support procedures and ensure compliance across support teams.Build, maintain, and optimize knowledge bases to enable self-service and agentic support capabilities.Develop dashboards, reports, and analytics to measure user engagement, value realization, and support effectiveness.Monitor support performance metrics and recommend operational improvements.Drive continuous improvement initiatives that enhance knowledge management services, processes, and user experiences.Skills Required:Ability to develop / specify reports in Power BIUse of AI tools (Co-Pilot)Minimum of 2 years of related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent work experience.MS OfficeStrong attention to detail.Ability to work effectively cross-functionally.Ability to define and resolve problems.Ability to work independently and meet deadlines.Strong communication skills with team members and stakeholders.Preferred Skills:Content Management SystemProduct Lifecycle Management Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Engineering, Analyst, and Administrative Industries Semiconductor Manufacturing

Piper Companies is seeking a Technical Writer & Customer Support Engineer to join a growing client in the cloud technology and government compliance industry in the United States. The Technical Writer & Customer Support Engineer role is fully remote. The Technical Writer & Customer Support Engineer role is ideal for a professional who combines strong technical documentation expertise with customer-facing support experience and a solid understanding of AWS cloud environments, SaaS platforms, and compliance-driven technologies.Responsibilities of the Technical Writer & Customer Support Engineer include: Create, maintain, and enhance technical documentation including user guides, knowledge base articles, implementation documentation, and support resources. Respond to customer inquiries and technical support requests through messaging platforms, troubleshooting issues and providing timely resolutions. Collaborate with engineering, product, and operations teams to translate complex technical concepts into clear, user-friendly content. Manage and organize documentation repositories using Confluence, GitHub, and Jira while ensuring content accuracy and version control. Support cloud-based product offerings by documenting workflows, configurations, and best practices related to AWS environments and compliance requirements.Requirements of the Technical Writer & Customer Support Engineer include: 3+ years of technical writing experience within software, cloud, or technology-driven environments. Hands-on knowledge of AWS services and cloud infrastructure concepts. Experience utilizing Jira, Confluence, and GitHub for documentation management and cross-functional collaboration. Background supporting customers through ticketing systems, chat platforms, or technical messaging channels. Experience with cloud offerings, SaaS products, FedRAMP environments, or regulated technology solutions is highly preferred.Compensation for the Technical Writer & Customer Support Engineer include: $120,000 - $150,000 annually Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. Fully remote work environment. This job opens for applications on 09/25/2026. Applications for this job will be accepted for at least 30 days from the posting date.Keywords: technical writer, customer support engineer, AWS, cloud, fedramp, jira, confluence, github, documentation, technical support, SaaS, remote Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Business Consulting and Services

OverviewThe primary responsibility of this role is to develop and maintain instructional training materials (both Instructor-Led and eLearning), including course curriculum, facilitator guides, participant guides, job aids, and other content, utilizing established and effective instructional systems design (ISD) methodology . This position will focus approximately 80% on Instructional Design and 20% on Training.Responsibilities Develop and present clinical training programs in performance management and leadership development. Facilitate training sessions in both classroom and virtual settings . Assess needs; analyze necessary outcomes and implements appropriate learning and development design solutions. Develop and maintain instructional training materials (Instructor-Led and eLearning) including course curriculum, facilitator guides, participant guides, job aids and other content using established and effective ISD methodology . Provide recommendations on the most effective delivery modality.  Work in partnership with subject matter experts to gather information needed to develop training content.  Apply best practices in online instructional design and current theoretical frameworks. Keep training content up-to-date in a timely manner to ensure employees have most current information. Manage pre-and post-learning activities, communications and materials . Evaluate the effectiveness of courses, updates program, and continuously improve the quality of training & development programs. Work EnvironmentThis job operates remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machineThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms .This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Competencies Proficiency in training facilitation and presentation (in person and virtual). Demonstrated knowledge of key learning design concepts such as outcomes-based curriculum development, and competency-based programs. Proficiency with course development using e-learning authoring tools, such as Articulate Storyline, Canva, 7 Taps and other multimedia programs. Proficiency in Microsoft Office Word, PowerPoint, Adobe and Excel. Excellent written and verbal communication skills. Ability to work independently and as part of a highly collaborative team. QualificationsBachelor’s degree in Adult Learning, Instructional System Design, or related fields is preferred but not required.At least three years’ experience designing and delivering clinical Instructor Led and online training for adult learners and clinicians. ID SkillsTechnical Proficiencies Articulate360 │Canva│ Adobe Creative Cloud │ Vyond │SABA, UKG, Workday and various LMSs│Camtasia│Wrike│ Trello│ZOHO│Microsoft Office Suite │Google Suite│WebEx│Zoom│Zendesk│SalesForce│Live Chat│SaaS│Various CRMs│Slack│Jira│Gainsight│Gong│Salesloft│Hubspot│Click-up│Monday│AI Tools Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Hospitals and Health Care

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Why Join QinetiQ US? If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.Position OverviewQinetiQ US is looking for a Technical Writer. This is is an excellent opportunity to provide direct technical writing support to the Federal Highway Administration’s (FHWA) Office of Information Technology Services (OITS). This role works hand-in-hand with various groups and communities within FHWA to develop training materials, self help guides, style guides, and other technical materials while ensuring 508 compliance regulations are fully met by all end products.Responsibilities Develop extensive user guides for Service Request Management (SRM) Design a style guides to facilitate updates to websites Curate training materials for internal use that meet 508 compliance regulations using remediation software CommonLook PDF. Writing relevant DOT technology, cybersecurity, etc., articles for internal distribution Providing content support for reports and customer-facing materials including PPTs and other communications material. Editing, researching, and tracking change management communications including providing feedback, researching issues, and tracking approval throughout the federal approval chain. Author non-scientific technical reports such as: guidance circulars, reports, manuals (e.g., Policy, Engineering, Safety, Research), Standard Operating Procedures (SOPs), correspondence, briefings, information memoranda, action memoranda, publications, training materials, press releases, and white papers. Required Qualifications Minimum of 2 years experience technical writing Bachelors degree Ability to obtain/maintain DOT Public Trust Thorough understanding of productivity tools within Windows and Outlook Experience with 508 compliance and relevant tools. Outstanding written and oral communication skills Preferred Qualifications Tech-Management Skills: Since most modern companies (SMEs and corporations) use software for data processing and housing, technical writers need to know how to effectively manage advanced software systems for storage, research, etc. This position requires functional knowledge of the pertinent software and machinery. User experience development Effective information collection: ability to continuously refine and streamline their search processes to collect the most helpful information about a subject in the shortest possible time. Single-Source Selection Skills: Some projects may require writers to create multiple documents on the same topic, but for readers of varying proficiency levels. The writers analyze which source has ample information to benefit all readers and spin the content to suit the beginner and advanced reader. Pay Transparency The salary range for this role is $68,000 - $78,000USD. The salary range provided is a good faith estimate representative of all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Company EEO Statement Accessibility/Accommodation: If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 1 and let us know the nature of your request and contact information.QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Space Systems has an exciting career opportunity in Huntsville, Alabama for a Technical Writer – Level 4 to join our team of qualified, diverse individuals, supporting the Ground-based Midcourse Defense (GMD) Weapon Systems (GWS) program. This position is located in Huntsville, AL.Job ResponsibilitiesResponsibilities are in more than one of the following information systems and/or related areas: personal computer applications use and training, data control and scheduling coordination, systems administration, data security administration, and associated fields. This job incorporates those responsibilities by using data gathering technology and software and then transforming that data into charts, reports and information that drives critical decision making, information sharing and production improvements, this will put you right in the middle of allowing Production, Technical teams and Sr. leadership to all work more effectively and efficiently.Other ResponsibilitiesFrequent collaboration with internal company personnel. Represents organization on specific projects and tracking metrics. May make presentations to small groups.Develops solutions to a variety of problems of moderate scope and complexity.Works under only very general supervision. Work is reviewed for soundness of judgement and overall adequacy and accuracy.Edit documents to ensure compliance with style, design, layout, specification, and grammar and spelling requirements.Attend technical meetings, as requested, to capture discussion in minutes or other documentation.Support Program Operations tasking, as assigned.Basic QualificationsBachelor’s Degree and a minimum of 8 years of applicable experience; a Master’s degree with 3 years applicable experience or 12 years of experience may be considered in lieu of a Bachelor’s degree.Active DOD Security Clearance.Must have MIL STD 40051 experience.Experience with XML, Arbor text and/or SGML.Possess the skill and ability to perform complex tasks with minimal supervision.Experience with understanding complex engineering drawings, specifications, and system description documents.Experience with facilitating/supporting review boards.Effective time management skills and ability to multi-task. Experience with creating, editing, and revising moderately complex technical documents, such as: Operating manuals, user guides, checklists, training materials, installation guides, and functional specifications.Experience proofreading and ensure compliance with program-specific or DoD documentation standards and formatting requirements.Preferred QualificationsAbility to stand up a Release Library and experience verifying that changes identified during board reviews are incorporated into documents and the Release Library.Possess an understanding of and ability to apply military technical order principles, concepts practices, and standards.Have existing knowledge of military aircraft technical order editing/writing processes.Familiarity with technical manuals and standards specific to Integrated Product Support(IPS) or other logistics documentation (e.g., Maintenance Work Instructions, Technical Orders).S1000D or other Structured Document specifications.Capable of producing clear, concise, and well-organized documentation while adhering to approved style guides and quality control processes.This requisition is eligible for ERAP in accordance with the Space ERAP criteria - Space Employee Referral Award Program (ERAP)#HSVSpacehttps://jobs.northropgrumman.com/careers?query=HSVSpacePrimary Level Salary Range: $102,000.00 - $153,000.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing