Cloud Documentation Jobs

Content Strategist

EON TECH • Remote

Linkedin (Vietnam)

Direct message the job poster from EON TECH Khang Ngo Khang Ngo OpenAI Select Partner | AWS Ambassador ’22 | Vietnam’s only dual GCP+GMP-certified Company Description EON TECH is Vietnam’s only company certified in both Google Cloud Platform (GCP) and Google Marketing Platform (GMP), as well as an official Odoo partner with deep expertise in Healthcare and Real Estate. We provide end-to-end solutions in Data, AI, Cloud, and ERP to help organizations unify operations, unlock insights, and drive sustainable growth. Trusted by leading enterprises and institutions, we partner with clients to build resilient, future-ready businesses in the digital age. Our headquarters is located in Ho Chi Minh City, Vietnam. Role Description This is a full-time on-site role for a Content Strategist based in Ho Chi Minh City, Vietnam. As a Content Strategist, you will be responsible for developing and managing content strategies, creating and writing web content, and managing content development processes. Your day-to-day tasks will include working closely with cross-functional teams to align content with business objectives, ensuring consistency in messaging and tone, and optimizing content for various digital platforms. Qualifications Experience in Content Strategy and Content ManagementProficiency in Content Development and Web Content WritingStrong Writing skills and excellent attention to detailAbility to collaborate effectively with cross-functional teamsStrong organizational and project management skillsBachelor’s degree in Marketing, Communications, Journalism, or related field is preferredExperience with digital platforms and content optimization is a plus Show more Show less Seniority level Mid-Senior level Employment type Internship Industries IT Services and IT Consulting

Posted 1 week ago Login to Apply

Senior Instructional Designer

Samsara • Remote - US

Greenhouse (Israel)

<div class="content-intro">Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</div>About the role: Samsara’s Customer Education is looking for a creative Senior Instructional Designer. You’ll be part of an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, innovating in AI-driven instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader across Samsara. Learn more below! This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.&nbsp; &nbsp; You should apply if: <ul style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"> <li>You want to impact the industries that run our world: The training you build helps customers use Samsara to keep drivers safe, get goods delivered on time, and keep critical operations running. When your content works, customers adopt faster, see value sooner, and keep their people safer on the road and on the job.</li> <li>You thrive on turning complexity into clarity: Our product is expanding quickly, and our customers range from fleet managers to frontline drivers to executives. You’ll take technical, fast-changing features and turn them into learning experiences that are clear, engaging, and effective for each audience.</li> <li>You’re a natural collaborator: You’ll partner with Customer Success, Product, Sales, and Implementation teams to understand what customers struggle with and build content that closes the gap. You’ll also work closely with a program manager who prioritizes the team’s quarterly roadmap, and you’re comfortable juggling multiple projects at once.</li> <li>You’re excited about how learning is built now: You like to experiment with new tools, AI-assisted authoring, and faster development models, and you’re energized by iterating quickly rather than perfecting slowly. You’ll help shape how our team scales content across on-demand courses, video, in-app learning, live sessions, and certifications.</li> <li>You are the architect of your own career: Our Customer Education team is still shaping its future, so you’ll have real autonomy and ownership. You’ll own the learning journey for a product area, starting with Safety, and can grow as the team and product portfolio grow.</li> </ul> In this role, you will:&nbsp; <ul style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"> <li>Work with stakeholders across the company to define training requirements, learning goals and user needs for both customers and partners</li> <li>Craft and build learning &amp; credentialing experiences in different formats (online learning, audio, video, in-app, etc.), working within the constraints of different templates and business requirements</li> <li>Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively</li> <li>Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling</li> <li>Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness</li> <li>Own an assigned Samsara product area, by monitoring updates, maintaining its curriculum, and partnering with leadership on incoming requests</li> <li>Build product expertise through self-directed research, available AI tools, and targeted collaboration with SMEs to validate content</li> <li>Design and write engaging and effective assessments</li> <li>Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices</li> </ul> Minimum requirements for the role: <ul> <li>3-5+ years learning design or instructional design experience in a software/Saas setting</li> <li>Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging</li> <li>Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)</li> <li>Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives</li> <li>Collaboration skills and teamwork</li> <li>Attention to design aesthetics and visual detail.</li> <li>Knowledge of legacy and emerging content development tools such as: <a href="http://parta.io">Parta.io</a>, Articulate, Camtasia, Zoom, Clueso etc.</li> </ul> An ideal candidate also has: <ul> <li>Comfort working within an AI-driven content development process, including AI-assisted authoring, review, and iteration</li> <li>Experience developing in-app training or contextual product education</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.</div><div class="title">Annual Base Salary</div><div class="pay-range">$76,457.50&mdash;$115,650 USD</div></div></div><div class="content-conclusion">Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working&nbsp; At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations&nbsp; Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our&nbsp;<a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</div>

Posted 1 week ago Login to Apply

Manager, Technical Writer

Mongodb • Bengaluru; Gurugram; Mumbai

Greenhouse (India)

The MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB product family. Our goal is to help our readers, both humans and AI, successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Core Product organization and is tightly integrated with the engineering teams responsible for each product. We are hiring a Manager Technical Writer to guide the creation of world-class documentation for the MongoDB data platform. You will use your leadership skills to manage and grow a talented team of writers, prioritize and plan documentation projects, and influence the strategic vision for the MongoDB docs. Your AI-forward mindset coupled with strong writing and technical skills will guide production of clear reference docs and tutorials on high-complexity features. Your team’s work, along with the other two MongoDB Docs teams, support AI agents, answer engines, and a large global community of new and experienced MongoDB users. We are looking to speak to candidates who are based in Gurgaon, Bengaluru or Mumbai&nbsp; for our hybrid working model. <h3>Candidate Profile</h3> Candidates must have extensive technical writing experience and 2+ years of experience managing a team of technical writers, developer advocates, or other technical communications-focused roles. Beyond that, we are looking for someone who: <ul> <li>Is passionate about developing writing expertise on a team through reviews and mentorship</li> <li>Has experience prioritizing and planning documentation projects</li> <li>Works collaboratively with other documentation leaders and writers</li> <li>Grew a technical writing team through interviewing, hiring, and onboarding talented writers</li> <li>Has hands-on experience using AI tools to accelerate documentation work</li> <li>Leverages sound editorial judgment to evaluate AI-generated content against source material for technical accuracy</li> <li>Possesses strong critical reading and writing skills</li> <li>Has experience with cloud and database technologies</li> <li>Is able to write code for technical examples in at least one programming language (e.g., C++, C#, Java, Python, JavaScript). Comfortable reading and interpreting code</li> </ul> <h3>Position Expectations</h3> <ul> <li>Lead a technical writing team with opportunity for team growth</li> <li>Integrate with a highly collaborative, globally distributed group of documentation leaders to build a strong cross-functional documentation team</li> <li>Work cross-functionally with Engineering, Product, Design, Developer Relations, and Product Marketing to ensure the documentation meets the needs of our users</li> <li>Guide the team's adoption of AI-assisted research, writing, and review workflows, ensuring quality and technical accuracy remain high</li> <li>Foster a positive and effective team culture</li> <li>Develop the writing, testing, and technical skills of the team through coaching</li> <li>Contribute feedback to the team through copy review and planning discussions</li> <li>Collaborate with Engineering and Product on the team’s roadmap</li> <li>Interview and hire talented writers for all areas of the MongoDB Docs team</li> <li>Advocate for users in everything your team produces</li> <li>Produce technically accurate and well-written documentation when time permits</li> </ul> <h3>In 3 months:</h3> <ul> <li>You've met with all of your team members and are starting to learn their interests, strengths, and areas for development</li> <li>You’ve become comfortable with our toolchain, AI tooling, and writing workflow</li> <li>You're getting to know our partners in Engineering and Product Management</li> <li>You’re getting comfortable with participating in intra and inter team discussions</li> <li>You've completed any required technical and leadership training required for the MongoDB Product team</li> </ul> <h3>In 6 months:</h3> <ul> <li>You review your team’s work and are using their writing to learn more about the MongoDB data platform</li> <li>You've adapted to our style of writing and instill technical writing best practices in team members’ work</li> <li>You have worked with each team member to develop a growth plan tailored to their career goals</li> <li>You and your manager have discussed your career trajectory and growth opportunities</li> <li>You've developed a working knowledge of MongoDB's products and know who to follow up with when you need to learn more</li> <li>You've helped the team improve and establish effective, well-vetted AI-assisted workflows for drafting and review</li> </ul> <h3>In 12 months:</h3> <ul> <li>You're actively guiding the team to produce consistently high quality documentation for enterprise architectures, entire feature sets, complex tutorials, and high level concepts</li> <li>You know how much work your team can manage and are delivering content at a healthy pace</li> <li>You provide expert copy and technical reviews for your team members</li> <li>You provide best practices and coaching on AI-assisted workflows for your team members</li> </ul> <h3>About MongoDB</h3> MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.&nbsp; To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 3273561820

Posted 1 week, 2 days ago Login to Apply

Technical Writer - Telco industry (f/m/x)

Sii Sp. z o.o. • Kraków

Adzuna (PL)

Technical Writer - Telco industry (f/m/x) Miejsce pracy: Kraków Technologies we use Expected AI Tools Microsoft Office Optional 4G/5G Linux Kubernetes Red Hat OpenShift Git Operating system Linux About the project We are looking for a skilled Technical Writer to join our team working on Samsung Network Cloud products for telecommunications. In this role, you will independently create and maintain clear and accurate documentation for cloud-based network management solutions. You will collaborate…

Posted 1 week, 2 days ago Login to Apply

Knowledge Manager - F/H

agap2IT • Gironde

Adzuna (FR)

Qui sommes-nous ? Experte et passionnée, notre communauté de consultants accompagne les secteurs industriel et tertiaire à travers quatre grands domaines technologiques : Infrastructure & Cloud, Développement & Applications, Data et Conseil. Grâce à notre approche transversale, nous répondons exactement aux enjeux de nos clients dans des domaines clés tels que la gestion de projet, la cybersécurité et l'intelligence artificielle. En collaboration avec les prescripteurs technologiques (éditeurs…

Posted 1 week, 2 days ago Login to Apply

SAP Instructional Designer / Trainer

Natural Selection Group • Melbourne CBD

Adzuna (AU)

This is: the job We're seeking an experienced SAP Instructional Designer / Trainer to play a key role in a large-scale ERP transformation program delivering SAP S/4HANA Public Cloud across Finance, Supply Chain, Asset Management and Service Operations. This is a Melbourne based, 9 month contract working within a nationally significant program. You'll be responsible for designing, developing and delivering end-to-end learning solutions that support business readiness, capability uplift and succe…

Posted 1 week, 2 days ago Login to Apply

Knowledge Manager – Threat Finance Certification Program (TFCP)

Amentum • Remote

Linkedin (USA)

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address complex challenges in security, science, and sustainability. Amentum is supporting the Department of War (DoW) and the Defense Intelligence Agency (DIA) in the design, development, and sustainment of the Threat Finance Certification Program (TFCP), a first-of-its-kind credentialing program for Counter Threat Finance (CTF) professionals across the Defense Intelligence Enterprise (DIE) and Intelligence Community (IC).OverviewAmentum, supporting the Department of War (DoW) and Defense Intelligence Agency (DIA), is developing a formal Threat Finance Certification Program (TFCP) for CTF professionals. The Knowledge Manager will lead the design, development, and sustainment of the Microsoft 365–based technical environment that powers the certification program, including a centralized certification portal, automated workflows, data structures, and examination‑management systems.This role serves as the program’s Microsoft 365/SharePoint technical expert, ensuring the TFCP has secure, reliable, user‑friendly systems that support the full certification lifecycle.Key ResponsibilitiesCertification Portal Development Build and maintain the TFCP Certification Portal using SharePoint and Microsoft 365 tools. Develop user-friendly interfaces, forms, dashboards, and site structures. Support the full certification lifecycle: applications, exam administration, candidate tracking, communication, reporting, and documentation. Test and validate new features; maintain technical documentation. Microsoft 365 Solutions & Automation Serve as the program’s SME for SharePoint, Power Automate, Power Apps, Microsoft Forms, Lists, Teams, Power BI, and Microsoft Graph. Automate workflows to increase efficiency and reduce manual processes. Integrate Microsoft 365 tools into cohesive certification workflows. Troubleshoot and enhance Microsoft 365 applications and systems. Technical Requirements & Systems Planning Translate program requirements into technical specifications, user stories, and development tasks. Provide effort estimates, dependencies, risks, and progress updates. Support the development of schedules, milestones, and phased releases. Data Architecture & Information Management Design and maintain data structures supporting applications, candidates, exams, certifications, and reporting. Establish metadata standards, identifiers, validation rules, and data‑quality processes. Ensure proper separation of operational, exam, and analytical data. Examination Systems & Data Integration Maintain Microsoft Forms–based examination delivery. Create workflows for collecting responses and transferring data to analytical environments. Build standardized data structures for exam questions, versions, responses, and scoring. Provide psychometric personnel with accurate, clean datasets. Knowledge Management Architecture Build structured SharePoint repositories, taxonomies, metadata, and search functionality. Support version control, document governance, and lifecycle management. Improve knowledge discoverability and organizational continuity. Reporting & Analytics Develop program dashboards and automated reports using Power BI and Microsoft 365. Provide data products that support certification oversight and psychometric analysis. Technical Execution & Support Configure, test, deploy, and maintain TFCP applications and workflows. Support user acceptance testing and resolve defects. Monitor system performance and deliver stakeholder briefings. Security & Governance Implement access controls and role-based permissions. Safeguard candidate data, exam content, and other sensitive information. Align solutions with DoD/government security standards. Required Qualifications Bachelor’s degree in IT, Computer Science, Information/Knowledge Management, or related field (experience may substitute). Must have a valid/ active Top Secret/ SCI Government Security Clearance. With the ability to obtain and maintain a CI Polygraph. Proven SharePoint and Microsoft 365 development experience. Experience building workflows (Power Automate), forms (Forms/Power Apps), dashboards, portals, and structured data solutions. Strong understanding of information architecture, data quality, integration, and security principles. Ability to translate requirements into practical technical solutions. Strong communication, organization, and problem‑solving skills. Ability to provide accurate technical estimates and status updates. Ability to work effectively with technical and non‑technical teams. Compensation Details:$100,000 - $120,000 AnnuallyThe compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.Benefits Overview:Our health and welfare benefits are designed to support you and your priorities. Offerings include:Health, dental, and vision insurancePaid time off and holidaysRetirement benefits (including 401(k) matching)Educational reimbursementParental leaveEmployee stock purchase planTax-saving optionsDisability and life insurancePet insuranceNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.Original Posting:10/13/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Defense and Space Manufacturing

Posted 1 week, 2 days ago Login to Apply

Knowledge Manager – Senior

General Dynamics Information Technology • Remote

Linkedin (USA)

Job Description:Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able To Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:IT Infrastructure and OperationsSkills:Job Qualifications:Data Visualization, Information Management, Process ManagementCertifications:NoneExperience:17 + years of related experienceUS Citizenship Required:YesJob Description:Program OverviewGDIT delivers critical all‑source intelligence on foreign military and civilian cyber actors, their supporting infrastructure, and the broader ecosystems in which these capabilities operate. This intelligence directly supports foundational military intelligence (FMI) requirements for the joint force and ensures alignment with the mission portfolios.On this program, GDIT provides a broad range of analytic and mission‑enabling support to produce operationally relevant FMI and scientific and technical intelligence (S&TI) for cyberspace operations. Our support is not limited to analysis; we engage across the entire intelligence cycle—planning, collection, processing, exploitation, production, and dissemination—while also executing integrated mission management functions.All support is focused on enhancing the customers’ ability to enable both defensive and offensive cyberspace operations.Position OverviewJob Requirement: Knowledge ManagerThis is a senior‑level position designated as a key role on the contract, responsible for driving enterprise knowledge management efforts and ensuring mission success. The selected individual will serve as a central technical and analytic enabler for the program, shaping critical processes, requirements, and data workflows across the organization. Because of the importance of this role, high‑performing candidates with demonstrated expertise, initiative, and the ability to lead in a complex intelligence environment are strongly desired.The Knowledge Manager supports the alignment of processes, tools, and technologies that enable effective information sharing across analytic teams and organizations. This position enhances analytic production by managing centralized and distributed data systems, shaping workflows, and ensuring analysts can search, discover, store, retrieve, and disseminate information efficiently. The role includes compiling performance and usage metrics, identifying future requirements, and coordinating the dissemination of intelligence products across multiple networks and portals.ResponsibilitiesDevelop information system requirements that support mission objectives and align with DoW and Intelligence Community architecture standards.Capture, refine, and update user and functional system requirements through interviews, system reviews, and process assessments.Support the development of logical data models derived from functional requirements.Create use cases for new applications and assess detailed system factors including input/output needs, data flows, hardware/software requirements, and reliability characteristics.Interface directly with users to define problems, assess data availability, validate requirements, and resolve system design issues.Work independently with moderate supervision while functioning as an integrated member of a Knowledge Management (KM) team.Coordinate and participate in all KM-related meetings, working groups, and activities.Maintain and update requirements documentation, including information stored across various data repositories.Draft and maintain Operating Instructions (OIs) for command-wide programs and initiatives as assigned by the Government. Education And Required ExperienceMaster’s degree with 12 years related experience or Bachelor’s degree with 17 years’ experienceClearance: TS/SCI with an active polyGDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.The likely salary range for this position is $124,093 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:OnsiteWork Location:USA MD College ParkAdditional Work Locations:Total Rewards At GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT System Data Services

Posted 1 week, 2 days ago Login to Apply

Associate Manager / Manager - Knowledge Management

Colgate-Palmolive • Remote

Linkedin (USA)

Relocation Assistance Offered Within CountryJob Number #176355 - Piscataway, New Jersey, United StatesWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.This role sits within the Global Consumer Affairs team, reporting to the Sr. Manager, Compliance, Quality & Training, and is foundational to the functional transformation, defining and building a knowledge management strategy and program that enables our teams to scale compliantly, efficiently, and with best-in-class consumer experience across all divisions.You will be the hands-on leader responsible for the single most critical driver of our operational scale: establishing a centralized, AI-optimized single source of truth for Consumer Affairs knowledge content globally. This includes defining and implementing strategy and best practices for Knowledge Management, establishing governance and workflows, configuring the tool, and overseeing creation, curation, and maintenance of the global knowledge platform. You will also provide actionable insights through reporting and analysis while defining and managing metrics to assess program impact. You will be encouraged to bring bold thinking, apply creativity, and help shape the future of knowledge and AI enabled support for Consumer Affairs across the enterprise.Responsibilities:Strategize & Execute: Define and drive the global knowledge management roadmap, aligning documentation strategy with overarching business goals to transform how the Consumer Affairs organization captures and utilizes information. Architect the System: Design and evolve a world-class knowledge infrastructure that ensures content is accurate, engaging, and accessible at scale. You will set the gold standard for governance, quality, and lifecycle management. Bridge Knowledge Gaps: Proactively identify and prioritize content opportunities, designing streamlined workflows for the creation, approval, and publishing of high-impact resources. Lead Large-Scale Change: Orchestrate global adoption of new platforms and processes by applying structured change management to shift divisional teams toward a "knowledge-first" mindset. Measure & Optimize: Establish a rigorous feedback loop using data-driven dashboards and qualitative insights to continuously refine workflows, localization quality, and the measurable impact of knowledge on operational efficiency. Champion Learning & Culture: Build a collaborative culture of sharing by launching training programs and workshops that equip global team members with the expertise needed to deliver superior consumer experiences. Required Qualifications:Bachelor’s degree in Information Management, Communications, Business Administration, Computer Science or a related field. 6+ years of experience leading knowledge management within large-scale or global operations, including multi-language environments, with a track record of defining strategy and executing complex roadmaps. Hands-on experience implementing and scaling global SaaS Knowledge Management platforms and optimizing content for both human as well as Generative AI and conversational assistants. Advanced skill in designing scalable taxonomies, metadata schemas, and structured content models that ensure searchability and cross-channel consistency. Experience with CPG, pharmaceutical, or related regulated industries. Preferred Qualifications:Experience leading and driving knowledge management transformation within organizations. Proven understanding of how to audit and structure unstructured data for both human and AI-readiness, ensuring content is optimized for Generative AI, RAG, and conversational assistants. Expertise in Knowledge-Centered Service (KCS®) principles; a KCS v6 Practices Certification. Experience working within or supporting a contact center environment, with an understanding of culture, representative workflows, case management, and multi-channel support. Experience working with Emplifi Knowledge. Exceptional organization and presentation skills, with a proven ability to translate technical AI and KM concepts into simple, confident narratives for diverse stakeholders. Comfort operating in an ambiguous, rapidly evolving environment; you possess the grit to be a hands-on leader while maintaining a high-level strategic vision. Analytical approach to KM, using BI tools and native reporting to measure outcomes to drive continuous improvement. Compensation And BenefitsSalary Range $109,600.00 - $155,000.00 USDPay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.Our Commitment to InclusionOur journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.For additional Colgate terms and conditions, please click here. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Manufacturing

Posted 1 week, 2 days ago Login to Apply

Technical Writer

Jenzabar • Remote

Linkedin (USA)

The Technical Writer IV is responsible for developing and maintaining end-user documentation, including single-sourced online help, user guides, release communications, and in-product multimedia content. This role requires the ability to quickly develop a strong understanding of Jenzabar products, users, and internal documentation processes.Writers in this role lead and support software release deliverables, participate in peer reviews, and mentor team members. They evaluate technical communication trends, including emerging AI technologies and content delivery methods, and recommend improvements to documentation, processes, and tools. The Technical Writer IV collaborates closely with technical, functional, product management, and user experience teams to deliver clear, accurate, and effective user content while ensuring project milestones and deadlines are met.Essential TasksDevelop and maintain user documentation including online help, user guides, release highlights, videos, and other supporting contentCollaborate with product managers, developers, and UX designers to create and refine user-facing content, including field labels, hints, modal text, and other interface elementsCoordinate and contribute to software release documentation and publication activities including release communications, installation and configuration guides, help system updates, and documentation publishingParticipate in peer review processes by reviewing and providing feedback on documentation and incorporating feedback into assigned deliverablesIdentify, troubleshoot, and resolve issues related to documentation deliverablesMaintain and enhance team writing, formatting, and style standardsResearch technical communication trends, content delivery methods, and emerging technologies; present recommendations for process and content improvements based on this researchDevelop a strong understanding of Jenzabar products, user resources, and documentation tools and processesMentor junior team members on writing practices, processes, and toolsConsistently meet project milestones, release schedules, and documentation deadlinesBuild and maintain effective working relationships with technical, functional, and cross-technical teamsLeverage AI-enabled tools and analytics, when appropriate, to improve efficiency, support decision-making, and enhance team outcomesApply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversightPerform other duties as assignedPreferred Skills & ExperiencePrefer bachelor's degree.6 - 8+ years of experience in a related fieldThe pay range for this position is $70,000-$84,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational AssistanceJenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.Please Note: Jenzabar does not sponsor applicants for work visas.Electronic Monitoring Notice:Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Posted 1 week, 2 days ago Login to Apply

Principal Associate, Learning Experience Designer

Capital One • Remote

Linkedin (USA)

Capital One’s Enterprise Learning & Development team is seeking an instructional designer to serve as a visionary architect for our most complex enterprise solutions. You don't just execute on intent—you influence it. This is an interdisciplinary role that treats learning as a product. By merging the rigor of instructional design with learning experience design principles and powerful storytelling, you will craft holistic experiences that drive measurable behavioral change. You’ll act as a bridge between business intent and associate excellence, using a data-driven, iterative approach to solve complex challenges in a fast-paced environment.You are trusted by the business to make strategic design recommendations that elevate learning for audiences of all levels. Beyond individual products, you drive impact for the broader L&D team by intentionally innovating our processes and setting the standard for what learning design excellence looks like at scale.The Ideal Candidate is... A learning design expert: You make data-driven design recommendations for business leaders, translating high-level problem statements and measurement strategy into transformational learning solutions that solve systemic business challenges for leadership development and enterprise needs. You have the ability to manage high-complexity portfolios containing multiple learning solutions and provide expert guidance on the best modality for the job—be it immersive e-Learning, executive-level workshops, or streamlined digital job aids. A human-centered architect: You leverage UX/UI principles and storytelling to design for the learner’s journey, ensuring engagement as you develop for the right learning solution modality (self-paced, instructor-led, virtual, and job aids). You drive alignment by crafting learning objectives and designing experiences that help associates create positive business impact. An innovator: You don't just follow the process; you improve it. You identify efficiencies and introduce emerging technologies to elevate the entire team’s output. A storyteller for tailored audiences: You are adept at designing sophisticated, high-stakes experiences tailored for associates, leadership and executive audiences. You have a deep curiosity and proven ability to create high-credibility learning experiences tailored for technical, creative and other line of business audiences. A systems thinker: You champion an MVP-first mindset, using rapid prototyping and feedback loops to evolve your work. You balance immediate project needs with long-term scalability, ensuring our learning ecosystem remains agile and interconnected. A data-driven practitioner: You focus on impact, using defined metrics to prove your designs move the needle on real-world performance. Partnership builder: You demonstrate exceptional written and verbal communication skills with the ability to influence more senior partners and navigate a highly matrixed environment. You have experience partnering with project leads, peer designers, consultants, SMEs and multimedia teams to translate complex content into structured, actionable learning. Here’s what you need to be successful:Technical toolkit: Expert-level knowledge of adult learning theory and other learning sciences fused with skills to design accessible self-paced and virtual learning. Ability to apply style and branding guidelines to learning products. Ownership and agility: Ability to serve as expert learning practitioner who independently owns and manages the design, development and delivery of learning solutions autonomously. Operational excellence: You are a catalyst for the team, not just sharing best practices but defining them. You identify efficiencies that allow the entire L&D org to move faster and with higher quality. You have a mentorship mindset and are a proactive team player who elevates those around them by sharing best practices for design excellence. Basic QualificationsBachelor’s degree or military experienceAt least 3 years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and modelsAt least 2 years of experience with multimedia authoring tools like Articulate 360 or other online interactive e-Learning coursewarePreferred Qualifications5+ years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models1+ year of experience with mobile content creation/curation and delivery1+ year of experience using multimedia tools (Adobe Premiere, Camtasia or similar)1+ year of experience working with graphics tools (Adobe Photoshop, Adobe Illustrator or similar)1+ year of experience in project managementAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $108,900 - $124,300 for Learning ConsultantRichmond, VA: $98,900 - $112,900 for Learning ConsultantCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Financial Services

Posted 1 week, 2 days ago Login to Apply

Technical Writer/Editor III

The University of Texas at Austin • Remote

Linkedin (USA)

Job Posting Title:Technical Writer/Editor IIIHiring Department:Applied Research LaboratoriesPosition Open To:All ApplicantsWeekly Scheduled Hours:40FLSA Status:Exempt from FLSAEarliest Start Date:ImmediatelyPosition Duration:Expected to ContinueLocation:PICKLE RESEARCH CAMPUSJob Details:PurposeTo write, maintain, and prepare technical documents for high frequency active sonar systems in the Advanced Technology Laboratory (ATL).ResponsibilitiesSupports project leads by performing the duties of a primary or support writer on multiple projects. This includes writing and maintaining technical user guides, O&M manuals, and other documents in HTML, PDF, and Microsoft Word formats, as well as maintaining assigned GitLab issues. Participates in testing and verification of sonar components, as needed, in office and field environments to develop and validate technical documentation. Participates in peer editing and publishing processes. Supports the development and management of revision control practices, documentation, and tools. Participates as a member of the documentation team internal IT working group and supports the management of IT resources, processes, and internal documentation. Provides photography and videography support to the documentation team, including capturing and editing multimedia content as needed. Other related functions as assigned. Required QualificationsBachelor's degree in English, technical writing, or similar field.At least three years of professional or technical writing/editing experience.Strong organizational skills and focus. Strong analytical and problem-solving capability.Able to work under pressure and accept supervision.Ability to work independently as well as with peers, clients, and management. Relevant education and experience may be substituted as appropriate.US Citizen. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.Preferred QualificationsMaster's degree in English, technical writing, or similar fieldPrior military or related government documentation development experience.Eligibility for immediate access to classified information.At least six years of professional or technical writing/editing experience.Demonstrated knowledge or ability to produce software, hardware, or technical documentation.Experience writing hardware assembly, maintenance, and/or operation procedures.Experience writing user guides and/or operating procedures.Experience creating, maintaining, or adhering to an internal style guide.Experience with and/or knowledge of photo and video editing software tools and techniques.Experience with and/or knowledge of authoring tools such as MadCap Flare, Adobe Creative Suite, Microsoft PowerPoint, and Microsoft Word.Experience with and/or knowledge of source control tools such as GitLab and Microsoft Azure DevOps.Knowledge of source integration strategies (SIS) or configuration management (CM) for documentation.Knowledge of HTML, XML, CSS, and other markup languages.Some understanding or familiarity with Linux.Demonstrated knowledge or ability to express and present key principlesGeneral NotesAn agency designated by the federal government handles the investigation as to the requirement for eligibility for access to classified information. Factors considered during this investigation include but are not limited to allegiance to the United States, foreign influence, foreign preference, criminal conduct, security violations, drug involvement, the likelihood of continuation of such conduct, etc.Please mark "yes" on the application question that asks if additional materials are required. Failure to attach all additional materials listed below may result in a delay in application processing.Visit our website (www.arlut.utexas.edu) for additional information about Applied Research Laboratories.UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage Retirement contributions Paid vacation and sick time Paid holidaysPlease visit our Human Resources (HR) website to learn more about the total benefits offered.Salary Range$58,000-$64,000+/negotiable depending on qualifications.Working ConditionsStandard office conditionsRepetitive use of a keyboard at a workstationUse of manual dexterityPossible weekend, evening and holiday workPossible interstate/intrastate travelRequired MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Higher Education

Posted 1 week, 2 days ago Login to Apply

Lead Cybersecurity Technical Writer - Manager

Lafayette Group • Remote

Linkedin (USA)

Job DescriptionLead Cybersecurity Technical Writer - ManagerJoin our team of high-end strategy and management consultants and professionals who have served on the front lines of homeland security, law enforcement, criminal justice, emergency management, and the military. Have an immediate impact and grow your career quickly at the same time!Job Summary: Lafayette Group is seeking a dynamic and experienced Lead Cybersecurity Technical Writer to oversee and conduct the refinement and quality assurance of cybersecurity content. The role includes supervising staff in the enforcement of editorial standards, verification of technical accuracy, coordination of expert reviews, and production of publication-ready materials for time-sensitive communications. This position serve as the primary client-facing lead for editorial quality and content strategy as they collaborate across the cybersecurity community, translate complex cybersecurity concepts into clear guidance, and own delivery of high-quality cybersecurity communications.Job ResponsibilitiesOversee cybersecurity content development and editorial workflows across multiple products and workstreams. Supervise and conduct editing and refinement of technical content, including cybersecurity advisories, strategic guidance, and time-sensitive alerts, for clarity, accuracy, consistency, and completeness.Lead stakeholder engagement efforts, including communication planning, prioritization, risk management, and the integration of technical input and visual design.Develop, document, and maintain editorial best practices by standardizing review processes and reinforcing quality control.Conduct comprehensive quality reviews before publication to ensure that content is polished, accessible, and tailored to its intended audience.Apply a consistent voice, style, structure, and terminology across all content, using established editorial standards and style guides.Identify ambiguity, logical gaps, and inconsistent terminology; recommend revisions that improve comprehension, strengthen credibility, and translate complex technical details into clear, actionable guidance.Collaborate closely with subject matter experts (SMEs) to validate technical accuracy and ensure alignment with evolving cybersecurity threats, best practices, and frameworks.Work independently while demonstrating strong collaboration, active listening, and adaptability in a fast-paced, high-tempo environment.Support strategic priorities by contributing to and owning processes that enable effective execution of the team’s mission.Required QualificationsBachelor’s degree in English, Communications, or a related field, or equivalent experience.At least six years of experience in technical writing, technical editing, or content analysis.Experience managing formal reviews and approvals.Knowledge of content strategy, including audience analysis, purpose, lifecycle management, governance, and measurement.Experience collaborating with subject matter experts.Proficiency with Microsoft 365 tools, including Word, PowerPoint, SharePoint, Teams, and OneDrive.Excellent writing and editing skills, including grammar, clarity, tone, consistency, and AP Style.Ability to prioritize competing deadlines in fast-paced, time-sensitive environments.Desired QualificationsActive TS security clearance and SCI eligibility; must have US citizenship with the ability to obtain and maintain DHS Suitability (EOD).Experience working in virtual or hybrid environments using SharePoint, Teams, and Outlook.Experience using analytics, feedback, and user insights to improve content and reduce support requests.Knowledge of web accessibility, including heading structure, descriptive links, and plain language.Familiarity with cybersecurity frameworks, standards, and terminology, including severity ratings, mitigations, recommended actions, and indicators of compromise.Knowledge of policies, current events, and issues affecting critical infrastructure.Experience supporting government clients and delivering results independently and collaboratively.Location: Hybrid / Client-site (Arlington, VA)Federal Contracts: This position involves working on federal contracts that require all workers on the contract to be U.S. Citizens. Additionally, some contracts may require the ability to obtain a security clearance.Salary Range: $95K-$130KLGI carefully considers various factors when determining salary, including but not limited to education and training, professional experience, knowledge, skills and competencies, licensure and certifications, contract-specific affordability, and organizational requirements. New employees are not usually hired at the top of the estimated salary range and salary decisions depend on the circumstances and factors for each case. Salary is only one aspect of LGI’s generous total compensation package.Lafayette Group provides equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Equal Opportunity Employer, including disabled and veterans.Read More Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Business Consulting and Services

Posted 1 week, 2 days ago Login to Apply

Sr. Technical Writer II (6838)

MetroStar • Remote

Linkedin (USA)

As a Sr. Technical Writer II, you will work alongside engineers responsible for cloud services, a suite of continuous integration and continuous delivery (CI/CD) tools, and the container-based infrastructure platform to turn firsthand knowledge of how these services are built and operated into clear, accurate documentation.We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.What you’ll do:Work directly with the cloud, CI/CD toolchain, and container-based platforms infrastructure teams to understand how services are designed, delivered, operated, and supported.Create and maintain system documentation, SOPs, runbooks, user guides, technical diagrams, workflows, and roadmaps for internal teams and service users.Build a consistent documentation framework with templates, content standards, ownership, review schedules, and clear publishing practices.Turn engineering discussions and system changes into accurate guidance and briefings for technical teams and senior government stakeholders.Verify content with technical owners and keep knowledge assets current throughout the service lifecycle.Use approved automation and AI tools to streamline drafting, review, publishing, and maintenance while verifying technical accuracy and following security requirements.Manage documentation priorities and deliverables independently in an Agile environment.What you’ll need to succeed:Active TS/SCI with CI Poly security clearance.7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $100,000 – $175,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Technology, Information and Internet

Posted 1 week, 2 days ago Login to Apply

Learning Technology Developer (Instructional Design & AI Learning Solutions)

Sutherland • Remote

Linkedin (Philippines)

Sutherland is building the next generation of AI-powered solutions that transform customer experiences across support channels. We partner with global brands and industry leaders to modernize customer engagement, operations, and learning ecosystems through innovative technology, cloud platforms, and data-driven solutions.If you're passionate about combining learning design, software development, and AI innovation, this is an opportunity to help shape how thousands of employees learn and perform at scale.Job DescriptionWe are looking for a Learning Technology Developer who can both design effective learning experiences and build the technology that delivers them.This role sits at the intersection of Instructional Design, Software Development, and AI Innovation. You will work closely with subject matter experts, stakeholders, and learning professionals to transform business requirements into engaging, measurable learning solutions.You'll create interactive e-learning courses, AI-powered simulations, practice environments, assessment tools, and internal applications that help learners develop skills faster and more effectively.This is not a traditional instructional designer role and not a pure software development role. We're seeking someone who is comfortable doing both and can demonstrate proven experience in learning design and production-level software development.What You’ll DoDesign learning experiences that align with business goals and measurable performance outcomes. Convert approved content and learning outlines into storyboards, interaction designs, and fully functional learning solutions. Develop and deploy SCORM and xAPI-compliant e-learning solutions for LMS environments. Build interactive simulations, role-play activities, and AI-powered learning experiences. Design AI-enabled features such as:Virtual customer personasAutomated assessment and scoringAdaptive feedback mechanismsAI coaching and tutoring experiencesDevelop and maintain internal learning tools and applications using modern development frameworks. Create, test, and optimize prompts, structured outputs, and evaluation methods for AI-driven solutions. Conduct technical and instructional quality assurance for learning content and applications. Troubleshoot LMS integrations, learner tracking, bookmarking, completion logic, and reporting issues. Collaborate with instructional designers, SMEs, developers, and business stakeholders to translate performance gaps into scalable learning solutions. Create technical documentation, implementation guides, and handoff materials. Provide guidance on instructional design best practices and technical feasibility across projects. QualificationsRequired QualificationsTo be successful in this role, candidates should demonstrate experience in both instructional design and software development.Learning Design ExpertiseStrong understanding of instructional design principles and adult learning methodologies. Experience creating measurable learning objectives and aligning assessments to desired outcomes. Familiarity with instructional design frameworks such as ADDIE, SAM, or similar models. Ability to produce design documentation, storyboards, learning blueprints, and course outlines. Learning Technology & LMS KnowledgeExperience developing or supporting SCORM 1.2, SCORM 2004, and/or xAPI learning content. Understanding of LMS functionality, learner tracking, bookmarking, completion status, reporting, and learning records. Software Development SkillsHands-on experience developing production-quality applications using:PythonJavaScript and/or TypeScriptExperience working with APIs, JSON, and modern web technologies. Knowledge of Git version control and collaborative development workflows. Experience deploying applications using Docker or containerized environments. AI & Automation ExperienceExperience integrating Large Language Models (LLMs) into applications or workflows. Ability to design prompts, structured outputs, evaluation methods, and safeguards for AI-powered solutions. Understanding of responsible and scalable AI implementation practices. Communication & CollaborationStrong written and verbal communication skills. Ability to explain technical concepts to non-technical stakeholders. Comfortable working directly with business leaders, SMEs, designers, and developers. Preferred QualificationsExperience with any of the following is highly desirable:FastAPI, Flask, Django, or similar Python frameworksNext.js, React, Remix, Vite, or related front-end frameworksStoryline 360 and Rise 360RAG implementations, vector databases, agent workflows, or model fine-tuningLMS platforms such as Moodle, Cornerstone, Docebo, or SCORM CloudContact center, customer service, BPO, or support operations environmentsPostgreSQL or relational database designCI/CD pipelines and GitHub ActionsAccessibility standards (WCAG 2.1 AA, Section 508)Linux environments and self-hosted solutionsExperience GuidelinesIdeally 5+ years of combined experience across instructional design and software development. At least 2 years of experience building and deploying learning technology solutions or comparable software products. Strong portfolio demonstrating both:Learning design artifacts (storyboards, objectives, design rationale, assessments)Production code, applications, or learning technology solutionsCandidates who have built platforms, tools, or systems used by other learning professionals are highly encouraged to apply. Additional InformationWhy Join Sutherland?Work on cutting-edge AI learning solutions. Help shape the future of workforce development and performance enablement. Collaborate with learning experts, developers, and innovation teams. Build solutions that impact thousands of learners globally. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries E-Learning Providers

Posted 1 week, 2 days ago Login to Apply

Technical Writer

Talon.One • Remote

Linkedin (Germany)

ABOUT TALON.ONE:Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine. ABOUT THE TEAM:The Developer Experience (DevX) team supports customers integrating and using our platform. The team is responsible for the product docs, developer docs, in-product UX copy, and the technical infrastructure behind the docs platform. Our primary audience spans two groups: business users operating the product and backend engineers integrating our APIs.Your primary mission is to contribute to and help maintain our end-user and developer documentation, API references, and UX copy. You will write new content to keep pace with the product's evolution and optimize existing content to make it more readable and maintainable. You will also have the opportunity to shape how we manage technical documentation across the company.We’re seeking a professional based in Berlin.ONCE YOU ARE HERE YOU WILL:Treat the docs as a product: Own the architecture of your sections of the docs, maintain the content roadmap, prioritize backlog requests from cross-functional teams, and track metrics/feedback to continuously improve the user experience.Deliver end-user and API documentation: Write, edit, and maintain clear API references, integration guides, and end-user documentation using OpenAPI Specifications, Markdown, and static site tools.Craft in-product UX copy: Collaborate closely with Product Designers and Product Managers to write intuitive, clear microcopy for our product’s UI.Collaborate cross-functionally: Work with engineers, product managers, and product designers to translate complex software architecture into accessible, actionable guidance.WHAT WE NEED YOU TO BRING TO THE TABLE:Exceptional English communication skills to deliver precise documentation and collaborate effectively during agile ceremonies and cross-functional workshops2+ years of experience in technical writing, developer relations, or UX copyTechnical literacy, including a solid grasp of APIs (REST/OpenAPI) or SDKsProduct-oriented mindset to manage your own documentation backlog, and analyze key performance metrics based on developer feedbackExpertise in crafting concise in-product microcopy that optimizes user workflows and reduces frictionIn-depth understanding of modern documentation strategies, such as docs-as-code, minimalism, and topic-oriented, user-centric writingExperience with our tool stack or equivalent, including Git, GitHub, Visual Studio Code, Docusaurus, Scalar, and FigmaWHAT'S IN IT FOR YOU:120+ team of engineers, product managers and product designers in BerlinLeaders with 8+ years of experience building our promotions engine€1,000 annual learning budget and free German language courses to boost your skills30 days of annual leave, plus extra paid days for your birthday and moving dayHome office setup budget, a monthly home office allowanceFreedom to work from abroad for up to 90 days worldwide!Mental health support with nilo.health and a discounted Urban Sports Club membership20% company subsidy on your pension contributionsSubsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcomeLease your ideal bike through BusinessBike Show more Show less Seniority level Entry level Employment type Full-time Industries Software Development

Posted 1 week, 2 days ago Login to Apply

Staff Engineer - WebStack (Localisation Infrastructure)

OpenTable • Remote

Linkedin (Canada)

Active Opportunity Track: This position maps directly to the Localization Specialist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Posted 1 week, 2 days ago Login to Apply

Documentation Engineer

LanceDB • Remote

Linkedin (Canada)

About LanceDBAI advances at the speed of its research, and research moves at the speed of its data. LanceDB is the AI-native Multimodal Lakehouse: one system where a researcher curates petabytes of video, audio, and every signal derived from them with a few lines of Python, and the next training run starts as fast as the next idea. Customers like Runway, Midjourney, and Netflix build the future of AI on LanceDB, from frontier and world models to robots and autonomous vehicles.About The RoleAs the Documentation Engineer at LanceDB, you will make Lance and LanceDB easier to understand, adopt, and use in production. You'll work at the intersection of engineering, technical writing, and developer experience, turning complex data infrastructure concepts into clear explanations and working examples.You'll partner closely with engineering, product, and our open-source community to document new features, build runnable examples, and keep guidance accurate as the product evolves. This role will own documentation as part of the product, with a particular emphasis on content that both developers and AI agents can discover, understand, and use reliably, while also building the tooling that keeps it accurate.This is an opportunity to define how documentation supports a growing ecosystem of AI-assisted development and have a meaningful impact on how developers and AI agents learn and build with LanceDB.What You'll DoCore documentation: Create and maintain quickstarts, tutorials, conceptual guides, API references, and troubleshooting documentation for Lance and LanceDB.Documentation for AI agents: Design documentation agents can use reliably, including structured API descriptions, explicit prerequisites, complete examples, and clear error and recovery guidance. Evaluate it through agent-driven tasks to find where missing context or ambiguous instructions prevent agents from completing workflows correctly.Runnable examples: Build examples and sample applications that demonstrate workflows such as data ingestion, vector search, filtering, indexing, and multimodal data management.AI-assisted workflows: Use AI coding assistants and other AI tools to research the codebase, draft and revise content, generate examples, and automate maintenance, verifying outputs against product behavior and tested code.Documentation tooling: Maintain documentation tooling and automate checks for code examples, API references, links, and content quality.Partner closely with engineering and product teams to document new features alongside releases and keep existing guidance aligned with product changes.Develop and continuously improve documentation structure, navigation, and search so developers can find the right information at each stage of their journey.Use community questions, support feedback, and documentation usage to identify gaps and prioritize improvements.Represent LanceDB with open-source contributors, reviewing documentation changes and establishing clear contribution guidelines.What We're Looking For8+ years of experience in documentation engineering, developer-focused technical writing, software engineering, or a related roleA proven track record of technical documentation, shown through a portfolio that explains complex concepts clearly and helps developers complete real tasksExperience designing documentation for consumption by AI agents, with an understanding of how content structure, context, and API clarity affect agent performanceDemonstrated fluency with AI tooling, including coding assistants and LLM-based workflows, and sound judgment about how to validate their outputsStrong Python skills and the ability to write, run, and debug examples using APIs and SDKsFamiliarity with databases, SQL, and data workflows, plus an interest in learning vector search and multimodal AI infrastructureExperience with Git, pull requests, Markdown, and documentation workflows integrated with software developmentDemonstrated ability to learn a product by reading code, experimenting with APIs, and collaborating with engineersStrong editorial judgment, attention to technical accuracy, and the ability to prioritize and work independentlyNice to HaveExperience documenting databases, data infrastructure, or AI and machine learning toolsFamiliarity with LanceDB, Lance, Apache Arrow, or related technologiesExperience with TypeScript or Rust and documenting APIs across multiple languagesExperience with documentation platforms, generated API references, and CI-based testing of code examplesExperience building agent workflows, documenting tool interfaces, or evaluating agents against developer tasksContributions to open-source projects or experience supporting a developer community Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Information Services

Posted 1 week, 2 days ago Login to Apply

Technical Writer

Artech L.L.C. • Remote

Linkedin (Canada)

Direct message the job poster from Artech L.L.C. Rick Supersad Rick Supersad Recruiter at Artech Information Systems Responsibilities:Create and maintain developer documentation for REST APIs, GraphQL APIs, and Azure Event Hubs.Write platform user guides, onboarding materials, and security hardening documentation.Document data import and export workflows using JSON and CSV formats.Develop technical content for a connector framework and Azure IoT Hub integrations.Partner with engineering, product, and security teams to gather and validate technical information.Organize and publish content using Markdown, Confluence, and GitHub.Structure documentation for discoverability, usability, and accessibility.Maintain version control and change logs for all documentation updates.Qualifications:Proven experience writing technical documentation for SaaS platforms or developer tools.Strong understanding of REST APIs, HTTP protocols, and GraphQL.Working knowledge of Azure IoT Hub and Azure Event Hubs.Comfort working with JSON and CSV data formats.Proficiency with Markdown, Confluence, and GitHub.Ability to write for technical audiences, including developers and ISVs.Excellent written and verbal communication skills.Strong organizational and project management abilities.Nice to have: smart building or OT/IT data platform experience, security hardening guide experience, a software development or systems integration background, and knowledge of developer experience (DX) principles. Show more Show less Seniority level Associate Employment type Contract Industries Staffing and Recruiting

Posted 1 week, 2 days ago Login to Apply

DevOps Engineer Knowledge Management

Rabobank • Remote

Linkedin (Netherlands)

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Netherlands. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Posted 1 week, 2 days ago Login to Apply

Cloud & Infrastructure Documentation Jobs

Change Your Password

Document Title