Cloud & Infrastructure Documentation Jobs

WHAT ON EARTH IS DECIEM?We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.We are DECIEM, The Abnormal Beauty Company.We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!WHAT WE'RE LOOKING FORThe Technical Writer, Engineering supports the Engineering and Validation & Technology Transfer teams by developing, coordinating, and maintaining technical documentation required for capital projects, equipment qualification, validation, and technology transfer activities. Reporting to the Senior Manager, Validation & Technology Transfer, this role ensures documentation is accurate, compliant, audit-ready, and completed in accordance with DECIEM procedures, cGMP requirements, and applicable regulatory standards.Working closely with Engineering, Manufacturing, Quality, R&D, Validation, Technology Transfer, Finance, and other cross-functional teams, this role coordinates document preparation, approval workflows, and document control activities while driving continuous improvements in documentation processes and standards.This is a full-time and permanent position based out of our Production Facility in Etobicoke. This position requires candidates to work 5-days a week on-site.PAY RANGEThe anticipated hourly range for this position is $55,000 to $60,000.Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.WHAT YOU'D BE DOING IN THIS ROLEDevelop, review, and maintain technical documentation supporting Engineering, Validation, and Technology Transfer activities, including User Requirement Specifications (URSs), validation protocols, IQ/OQ/PQ documentation, PPQs, Compounding Batch Records (CBRs), SOPs, and technical reports. Ensure technical documentation is accurate, complete, and compliant with DECIEM procedures, cGMP requirements and applicable regulatory standards. Collaborate with technical subject matter experts to translate engineering, validation, and manufacturing information into clear, standardized, and compliant documentation. Coordinate documentation deliverables throughout the project lifecycle, ensuring timely reviews, approvals, and signatures across Engineering, Quality, Manufacturing other stakeholders. Track documentation status, identify potential delays, and communicate risks that could impact project timelines or regulatory compliance. Support document revisions resulting from engineering changes, validation activities, process improvements, deviations, CAPAs, and change controls. Partner with Engineering, Validation, Technology Transfer, Manufacturing, Quality, R&D, and Document Control to support capital projects, new product introductions, and validation activities. Support internal and external audits by ensuring documentation is complete, organized, and inspection ready. Provide guidance on documentation standards, templates, and best practices to promote consistency across Engineering, Validation, and Technology Transfer activities. Maintain documentation trackers and monitor project documentation status to ensure deliverables are completed on schedule. SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONECollege Diploma, bachelor’s degree or equivalent education in a technical, scientific, or related discipline. Equivalent combinations of education, training, and relevant work experience will be considered. 1 - 3 years of technical writing experience supporting Engineering, Validation, Manufacturing, or Quality functions in a regulated manufacturing environment. Demonstrated experience preparing manufacturing documentation in compliance with cGMP, Health Canada, FDA, ISO, and DECIEM expectations. Strong technical writing, editing, proofreading, and document management skills. Excellent organizational and project coordination skills, with the ability to manage multiple priorities and deadlines. WHAT YOU'LL BE GAINING BY JOINING OUR TEAMThere’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. 6 months of paid time off for new parents (inclusive of all genders). Monthly catered lunches and chances to connect with your teammates. Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. First dibs on new products. A generous discount on DECIEM products for you, your family, and your friends. BUILDING GROWTH TO POWER GOODWe are a People first company that lives by our core values to…✨ Defy Convention. ✨ Make it real. ✨ Play in the grey. ✨ Build Bridges. ✨ Be the rabbit. These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!SUSTAINABILITY AND SOCIAL IMPACTDECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.CREATING A HUMAN WORLD OF BEAUTYDECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.WANT TO JOIN US? Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3#SP Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Research Services

Do you want to impact the hardest-working people in the world?Then Jobber might be the place for you! We are looking for a Customer Success Enablement Specialist (Knowledge Management & AI) to join our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.The Team:Our Customer Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners who use Jobber.The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Customer Onboarding and Product Support. As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value.The Role:As Customer Success Enablement Specialist, you create and maintain the trusted knowledge that powers Jobber's Customer Success teams and the AI experiences that support them. Reporting to the Senior Manager, Enablement & Knowledge Systems, your focus is technical writing, content design, and knowledge management, ensuring information is clear, discoverable, and optimized for both people and AI. Working within the Enablement team, you partner closely with Product, AI, Data, Customer Success, and subject matter experts to create and maintain the knowledge that powers Customer Success workflows, in-flow learning, conversational & agentic AI, agent assist, search, self-service, and other AI-enabled customer experiences.This is a hands-on knowledge management role in an AI-first Customer Success organization. The knowledge you create is more than documentation. It forms the trusted knowledge layer that enables Customer Success teams to find accurate answers and powers AI systems to deliver reliable, contextual support. By creating high quality, structured, and AI-ready knowledge, you help improve customer experiences, strengthen AI performance, and enable Jobber to scale support through both people and technology.In this role, you own a portfolio of knowledge assets from creation through ongoing maintenance, ensuring they remain accurate, well structured, discoverable, and optimized for both human use and AI retrieval. You continuously improve your content alongside product, process, and customer changes, applying established knowledge management and AI readiness standards. The quality of the knowledge you own directly contributes to content quality, AI performance, and release readiness, supporting the overall health of Jobber's knowledge ecosystem.This is a hands-on role for someone who enjoys bringing structure to complexity and takes pride in creating knowledge that helps both people and AI perform at their best. You bring strong technical writing and information architecture skills, exercise sound editorial judgment, and use customer, operational, and AI performance signals to continuously improve the quality, usability, and effectiveness of the knowledge you own.The Customer Success Enablement Specialist will:Own a portfolio of knowledge assets: Create, maintain, and continuously improve knowledge assets throughout their lifecycle, ensuring they remain accurate, discoverable, version controlled, and aligned with Jobber's knowledge management and AI readiness standards. Create trusted, AI-ready knowledge: Develop knowledge base articles, SOPs, workflows, playbooks, and enablement content that supports Customer Success teams and AI-enabled experiences. Apply technical writing, information architecture, taxonomy, metadata, and content standards to optimize knowledge for both people and AI. Translate change into knowledge: Partner with Product, AI, Data, Customer Success, and subject matter experts to turn product releases, process updates, and operational changes into trusted knowledge that keeps Customer Success teams and AI experiences current. Continuously improve knowledge quality: Use QA findings, Voice of Customer insights, search analytics, frontline feedback, and AI performance signals to identify knowledge gaps, improve content, validate AI readiness, and strengthen the quality of your portfolio. Support learning in the flow of work: Create and maintain role-specific onboarding resources, reference materials, and performance support content that helps Customer Success teams learn, adapt, and perform confidently. Contribute to AI enablement: Partner across Product, AI, Data, Customer Success, and Enablement to support AI-powered workflows, validate knowledge quality, and improve the knowledge layer that powers conversational & agentic AI, agent assist, search, self-service, and other AI-enabled experiences. To be successful, you should have:Experience in knowledge management, technical writing, enablement, or a related field within a SaaS or customer-facing organization, with a track record of creating and maintaining high quality knowledge content using platforms such as Confluence, Guru, Notion, or Helpjuice, grounded in established knowledge management practices such as Knowledge-Centered Service (KCS). Hands-on experience administering modern help desk and knowledge base software, such as Zendesk Guide, Intercom, Help Scout, or Document360, with familiarity with HTML and CSS for custom formatting and basic Markdown highly preferred. Hands-on experience with Git-based documentation workflows, a Docs as Code approach where content is authored, version controlled, and peer reviewed in GitHub, which the team uses actively. Strong technical writing, information architecture, and content design skills, with a critical eye for structuring information. You organize complex technical hierarchies, taxonomy, metadata, tags, and content standards so that dry, multi-layered workflows stay highly digestible for people and optimized for AI retrieval. Technical curiosity and aptitude, with comfort diving into platform settings, reading API documentation, and capturing clean, annotated screenshots or GIFs that make guides visually clear. General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and middleware, enough to document technical concepts accurately and credibly. Experience owning the end-to-end documentation creation process, with strong time-management skills and the ability to provide clear status updates on tasks as assigned. Experience preparing knowledge for AI-enabled experiences, including conversational & agentic AI, agent assist, LLM-based search, self-service, or other AI-powered knowledge systems. Strong editorial judgment and a continuous improvement mindset, using customer feedback, search insights, QA findings, conversation intelligence, and AI performance signals to strengthen the quality and effectiveness of knowledge. Excellent collaboration skills, with the ability to partner across Product, AI, Data, Customer Success, and subject matter experts to translate complex information into trusted knowledge. Strong organization and prioritization skills, with the ability to manage an assigned portfolio of knowledge assets in a fast paced environment. Location:We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.Compensation:At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,700, a midpoint of $84,400, and a maximum salary of $97,100, designed to show the progression from learning the ropes to truly excelling.We design our compensation to reflect each team member’s skills and experience in relation to the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support both your growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions within the role, while offers below the midpoint reflect expected proficiency and strong potential with room to develop in the role. Some opportunities may be a lateral move and are not guaranteed a compensation bump. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!What you can expect from Jobber:A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.A bit more about us:Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win! Show more Show less Seniority level Entry level Employment type Full-time Job function Other Industries Software Development

Location: Ft. Meade, MDRequired Clearance: TS/SCI CI PolyEmployment Type: Full-Time RegularShift: DayTravel: NoRelocation Assistance: YesCompany OverviewWe are Ennoble First. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. Ennoble First is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into an opportunity.Position DescriptionEnnoble First is seeking a Sr. Knowledge Manager (Requirement Engineer) to support mission-critical intelligence operations at Ft. Meade, MD. This position focuses on aligning knowledge management processes, technologies, and requirements management practices to improve information sharing, operational workflows, and analytic production across the Intelligence Community.The ideal candidate will bring experience supporting knowledge management initiatives within DoD or IC environments, with strong expertise in process improvement, requirements analysis, workflow optimization, and collaboration across technical and mission stakeholders.Primary Responsibilities Align processes and technology to enable effective information sharing by analysts and organizations for analytic production. Utilize centralized and peripheral databases, content management, and records management systems to optimize workflow and data accessibility. Compile reports on performance, usage metrics, and future requirements for existing knowledge management capabilities, including search, discovery, storage, retrieval of data, formal production, and taskings. Disseminate intelligence products across separate networks and portals to ensure information availability. Apply requirement management methodologies and best practices to assist in developing or reengineering processes while ensuring alignment with organizational mission needs and priorities. Act as a liaison between J2 customers and IT/KM Requirements Analysts to integrate knowledge management requirements into the overall requirement management cycle. Identify organizational customers and suppliers and document key processes and workflows as required. Design, document, and assess new processes while ensuring compliance with DoD and Intelligence Community policies and standards. Plan for new processes and associated technology changes to enhance operational effectiveness and mission support.Required Qualifications Bachelor’s degree in Information Systems, Business, or a related discipline. Additional years of relevant experience may be considered in lieu of degree requirements. 8+ years of experience supporting knowledge management, requirements engineering, or related mission support activities. Active TS/SCI clearance with CI Polygraph required. Experience with knowledge management platforms, databases, and information-sharing tools within DoD or Intelligence Community environments. Experience documenting operational workflows, business processes, and mission requirements within DoD or Intelligence Community environments. Experience supporting enterprise content management, records management, or information-sharing platforms. Demonstrated ability to apply requirement management methodologies to improve operational workflows and mission alignment. Experience collaborating with cross-functional teams, including IT personnel, analysts, and senior leadership, to define and integrate knowledge management requirements. Strong verbal and written communication skills, including technical documentation and process design experience. Understanding of DoD and Intelligence Community policies related to knowledge management and requirements management.Preferred Qualifications Experience supporting Agile development or Agile program environments. Familiarity with cloud-based knowledge management solutions such as SharePoint Online, AWS, or Azure. Experience supporting process improvement initiatives and workflow automation efforts. Strong analytical and problem-solving capabilities. Experience supporting DoD or Intelligence Community stakeholders in operational environments. Hands-on experience with enterprise knowledge management tools and methodologies. Understanding of IT systems, data governance, and information lifecycle management principles.Pay Range$75,000–$120,000The Ennoble First pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.EEO StatementEnnoble First is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.E-Verify ParticipationEnnoble First participates in E-Verify.Learn more at www.dhs.gov/E-Verify.E-Verify is a registered trademark of the U.S. Department of Homeland Security.Ennoble First is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Ennoble First participates in E-Verify. The information below will be listed on our website's careers landing page.EEO is the Law | Pay Transparency Nondiscrimination E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

1. About Our Client:The organization operates in the enterprise data access and analytics industry, addressing challenges related to secure, governed access to distributed data environments. It enables enterprises to power AI and analytics without traditional data consolidation costs and complexities by leveraging open standards such as Trino and Apache Iceberg. The company supports global enterprises in fueling AI and enterprise intelligence initiatives.2. About the Opportunity:The Senior Technical Writer role is focused on owning and improving complex technical documentation related to the organization''s platform and products. The position involves collaborating with engineers, product managers, and experts to ensure accurate and timely content delivery. This role contributes to shaping documentation strategies, enhancing AI-assisted content workflows, and ensuring documentation meets diverse user needs across their journey.3. Responsibilities:• Plan, write, and continuously improve technical documentation including configuration, deployment, integration, and query references.• Collaborate with software engineers, product managers, and subject matter experts to gather accurate technical information and manage review cycles.• Lead documentation efforts tied to significant platform and product initiatives.• Evaluate and optimize content for AI consumability and discoverability.• Apply structured content approaches tailored to different audience needs and stages.• Contribute to documentation standards, style guidelines, and peer reviews.• Advocate for documentation requirements during product development planning.• Pilot AI-assisted drafting tools, assessing output quality and defining verification processes.• Support documentation platform replatforming by providing content and authoring expertise.4. Requirements:• Seven or more years of technical writing experience with a portfolio focused on developer-facing or data infrastructure documentation. Writing samples required.• Ability to work autonomously in a fast-paced, ambiguous environment and make informed content decisions.• Experience managing documentation for complex SaaS, cloud, or data platform products.• Proven skills in managing subject matter expert relationships and driving review processes.• Proficiency with docs-as-code workflows including Git/GitHub, Markdown, and static site generators.• Interest or experience in content architecture, structured authoring, and documentation platform tooling.• Excellent written communication skills in US English.• Bachelor’s degree in a technical field or equivalent professional experience.• Strong plus for familiarity with AI system documentation consumption or hands-on experience using large language models in content workflows.• Nice to have: basic scripting or automation skills (Python, JavaScript, or similar).5. Pay Range and Compensation Package:• Pay range for this role is $120,000 to $150,000 USD.• Compensation packages are influenced by candidate skills, experience, education, training, and location.• Equity packages (ISOs) and comprehensive benefits are included.6. Benefits & Perks:• Flexible paid time off• Equity packages• Competitive payEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Software Development

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visitWhat We DoDesign, develop and implement learning solutions and curriculum materials for instructor led, self-paced training, mobile learning, video and audio-based training as assigned.Essential Functions Build commercial quality learning content using industry accepted instructional design processes (ADDIE, ARCS, Bloom’s etc.). Perform needs/job analysis and effectively communicate development requirements to all levels within the organization. Gather information and compile/analyze data to determine the most appropriate and effective learning methods for diverse work groups. Work with subject matter experts, stakeholder, business sponsors and students to ensure learning objectives are met. Present complex information using instructionally effective methods. Analyze/assess training effectiveness and recommend adjustments. Track employee performance and measure training outcomes. May recommend training methods. May participate in system administration and course maintenance, such as Learning Management System (LMS) Knowledge And Skills/Technology Used Training project management skills with an emphasis on needs analysis, scope, time estimations and execution Demonstrated critical thinking to review and analyze data Proficient in graphic/user interface/interactive design Experience with applications such as: Adobe Creative Suite (PhotoShop, Illustrator, Bridge, Premiere, InDesign, AfterEffects, etc.) Articulate 360 (Storyline 360, Rise, Studio 360, Replay, etc.) Snagit 2018 or greater Camtasia 2018 or greater Microsoft Office Applications Online graphic design applications, such as Venngage, Canva, etc. HTML, ActionSript or application/gaming design Strong written and verbal communication skills Strong interpersonal skills Self-motivated; self-starter Ability to manage multiple tasks and respond quickly to emergent problems Typical Range Of Experience4-7 years of experience designing training for adult audiences in a professional environment (commercial or corporate) Information Mapping/DocuTools Certification preferred. Pay Range: $64,300.00 - $85,700.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Financial Services

Position SummaryReporting to the Director of Learning, Knowledge Management and Platform Enablement, the Senior Manager, Knowledge Management is a strategic people leadership role responsible for leading the knowledge management function that supports Customer Operations and Coverage Review Operations.This leader oversees a team of knowledge management professionals responsible for creating, maintaining, governing, and continuously improving operational knowledge assets that support advocate performance, leader effectiveness, operational readiness, and service delivery outcomes. The role ensures operational content remains accurate, accessible, consumable, and aligned to evolving business needs.The Senior Manager is accountable for knowledge governance, content lifecycle management, content quality, taxonomy execution, contributor enablement, and operational knowledge effectiveness. Working closely with Operations leaders, Training, Quality, Product, Technology, and Operations Enablement partners, this role ensures knowledge management practices support operational performance, improve knowledge usability for people and AI agents, and strengthen advocate confidence and consistency.This role plays a critical part in advancing a scalable and sustainable knowledge management operating model that enables operational teams to rapidly adapt to business change, leverage emerging technologies, and access reliable information in the flow of work.Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; St Louis, MO.Key ResponsibilitiesKnowledge Management Governance & OperationsLead the day-to-day execution of the knowledge management function supporting Customer Operations and Coverage Review Operations.Implement and sustain governance processes, standards, and operating procedures that ensure content quality, consistency, and compliance.Establish scalable processes for knowledge intake, content creation, review, publishing, maintenance, validation, and retirement.Ensure knowledge management practices align with business priorities, operational requirements, and governance expectations established by platform and enablement leadership.Promote consistency in content structure, metadata, tagging, taxonomy application, and knowledge architecture practices.Content Lifecycle ManagementOversee the full lifecycle of operational knowledge assets from creation through archival and retirement.Establish validation schedules, content review requirements, and knowledge health management routines.Drive initiatives to eliminate duplicate, conflicting, outdated, or low-value content.Ensure operational knowledge remains accurate, actionable, compliant, and easy to use for both humans and AI agents.Partner with operations stakeholders to prioritize content improvements and maintenance activities.Knowledge Usability & AdoptionCollaborate with platform, product, and technology partners to improve knowledge accessibility, search effectiveness, and overall knowledge experience.Monitor user feedback, operational insights, and content performance indicators to improve knowledge usability.Partner with learning, readiness, and quality teams to ensure knowledge resources effectively support capability development and operational execution.Support implementation of new platform capabilities and knowledge delivery approaches that improve advocate experience and performance.Drive adoption of knowledge management practices and standards across supported operational teams.Team Leadership & Talent DevelopmentLead, coach, and develop a team of knowledge management professionals responsible for content operations, governance, authorship, and knowledge effectiveness.Establish performance expectations, priorities, and success measures aligned to operational objectives.Build team capabilities in knowledge management practices, content operations, technical writing, governance, and emerging technologies.Provide ongoing coaching, performance management, and career development support.Foster a culture of accountability, continuous improvement, collaboration, and customer focus.Stakeholder Partnership & InfluenceServe as a trusted partner to Operations, Training, Quality, and Technology leaders.Facilitate governance forums, content prioritization discussions, and operational planning activities.Consult with stakeholders to understand business changes, operational challenges, and emerging knowledge needs.Translate operational requirements into actionable knowledge management plans and priorities.Communicate knowledge management progress, risks, opportunities, and recommendations to leadership partners.Measurement & Continuous ImprovementMonitor knowledge health metrics including content quality, usage trends, lifecycle compliance, user feedback, search effectiveness, and operational impact.Partner with measurement and analytics resources to evaluate knowledge effectiveness and identify improvement opportunities.Use operational data, stakeholder feedback, and knowledge performance insights to drive continuous improvement initiatives.Track progress against established goals and performance measures.Support development of reporting and governance routines that provide visibility into knowledge management performance and business value.Operational Readiness & Change EnablementEnsure knowledge teams are prepared to support business transformations, operational changes, policy updates, and strategic initiatives.Coordinate knowledge readiness activities to support successful implementation of operational changes.Partner with learning, quality, and performance consulting teams to ensure content, learning, and reinforcement strategies remain aligned.Assess operational impacts and prioritize knowledge updates required to support workforce readiness.Support sustainable adoption of new processes, tools, and capabilities through effective knowledge management practices.Required QualificationsHigh School Diploma or G.E.D. required; Bachelor's degree preferred.5+ years of progressive leadership experience in knowledge management, content operations, operations enablement, learning, quality, operational readiness, or related disciplines.3+ years of people leadership experience.Demonstrated expertise in knowledge management governance, content lifecycle management, technical writing standards, and operational content strategies that support human and AI agent consumption.Experience leading teams responsible for content operations, knowledge administration, knowledge authoring, or enablement support functions.Strong understanding of customer operations, service delivery environments, or operational support functions.Demonstrated ability to influence stakeholders and drive alignment across highly matrixed organizations.Strong written, verbal, and executive-level communication skills.Ability to balance strategic thinking with operational execution in a fast-paced environment.Preferred QualificationsBachelor's or advanced degree in Business, Communications, Education, Knowledge Management, Library Science, Organizational Development, Healthcare Administration, or a related field.Experience supporting healthcare operations, customer service operations, contact center environments, or highly regulated business functions.Knowledge Management and Technical Writing certifications.Experience with enterprise knowledge management platforms, content repositories, search technologies, and knowledge delivery tools.Experience supporting AI-enabled knowledge experiences and content optimization initiatives.Demonstrated success implementing governance models, improving content quality, and scaling operational knowledge capabilities.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 127,100 - 211,900 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Hospitals and Health Care

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Writer / Configuration Manager based in United States.This is a dual-impact opportunity supporting a fast-paced Agile development program within a secure AWS cloud environment. You will combine technical writing expertise with configuration and change management responsibilities to strengthen documentation, traceability, compliance, and technical excellence. The role works closely with engineering, DevOps, and program management teams to document evolving cloud-based solutions and manage configuration throughout the development lifecycle. You will contribute to government-facing processes, including Authority to Operate (ATO) documentation and oversight reviews. Your work will help ensure systems remain accurately documented, controlled, compliant, and ready to support mission-critical objectives. This role is well suited to a detail-oriented professional who enjoys working across technical disciplines in a dynamic environment.AccountabilitiesTechnical Documentation: Develop and maintain clear, comprehensive technical documentation, including administration and installation guides, API references, system architecture diagrams, and other technical artifacts.Content Collaboration: Work closely with cross-functional engineering and technical teams to gather inputs, validate information, and ensure documentation accurately reflects system capabilities.Documentation Maintenance: Keep technical documentation current and aligned with system changes, releases, deployments, and evolving technical requirements.Security & Compliance Documentation: Create and maintain security and compliance documentation required to support Authority to Operate (ATO) activities within a government program.Configuration Management: Establish and maintain Configuration Management (CM) policies, procedures, and Configuration Management Plans (CMPs) in alignment with applicable government and industry standards, including IEEE, ISO, MIL-STD-973, and EIA-649.Configuration Identification: Define configuration identification schemes, naming conventions, and processes for Configuration Items (CIs) to ensure consistency and traceability.Configuration Audits: Conduct CI audits, reviews, and verification activities to confirm configuration accuracy, completeness, and traceability.Baselines: Manage functional, allocated, and product baselines throughout the system development lifecycle.Release & Change Management: Coordinate release planning and deployment activities while supporting change control processes and government oversight reviews.Agile Integration: Ensure configuration management practices integrate effectively with SAFe and Agile methodologies within scaled development environments.AWS Cloud Support: Use AWS tools and services to document and manage cloud infrastructure while aligning documentation and configuration practices with AWS best practices and compliance requirements.RequirementsSecurity Clearance: Active Secret Clearance is required.Configuration Management Experience: 3+ years of experience in configuration management for complex technical systems, including experience managing baselines and change control.Technical Writing Experience: 3+ years of technical writing experience, supported by a portfolio of published technical documentation.DevOps Tools: Hands-on experience with DevOps tools and workflows, including GitLab.Education: Bachelor’s degree or equivalent relevant experience.Relevant Training: Certification or formal training related to technical writing, configuration management, cloud technologies, or a related discipline.Government & Regulated Environments: Experience supporting government programs or regulated environments is preferred, along with familiarity with ATO processes and federal compliance frameworks.AWS Knowledge: Familiarity with AWS cloud architecture and infrastructure documentation is preferred.Collaboration: Strong collaboration and communication skills, with the ability to work effectively across engineering, DevOps, and program management teams.Agile Environment: Ability to thrive in fast-paced Agile environments where priorities, requirements, and technical solutions may evolve quickly.Professional Approach: Detail-oriented, organized, adaptable, and capable of balancing documentation quality, configuration accuracy, compliance requirements, and delivery timelines.BenefitsSalary: $75,200–$158,100 annually. The final salary may vary based on geographic location, applicable federal contract labor categories and wage rates, prior experience, skills, education, and certifications.Remote Work: Fully remote opportunity available from any U.S. state, with Scott AFB, Illinois also listed as a work location.Travel: Up to 10% local travel may be required.Healthcare & Wellness: Comprehensive benefits supporting healthcare and overall employee wellbeing.Retirement & Financial Benefits: Retirement and financial support programs designed to help employees plan for the future.Family Support: Benefits and resources designed to support employees and their families.Paid Time Off: Flexible time-off benefits designed to help employees balance professional responsibilities with personal needs.Learning & Development: Access to learning, professional development, and continuing education opportunities.Work-Life Balance: Flexible benefits and programs intended to support personal wellbeing alongside career growth.Mission Impact: Opportunity to contribute to challenging technology programs supporting critical government missions in a high-performing, collaborative environment.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Internet Marketplace Platforms

Salary The annual salary for this position ranges from $62,000 to $66,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications. Documents Needed to Apply Required Resume Cover letter References (minimum of three) Purpose of Position The instructional designer is responsible for assisting subject matter experts, faculty and program directors in the design of curriculum and instruction, development of learning resources, and revision of in-person courses to online/hybrid modalities via the Learning Management System (LMS), such as Canvas, and virtual meeting tools, such as Microsoft Teams meetings.Essential FunctionsPartner with faculty and subject matter experts from across disciplines to design, develop, and revise online courses that are pedagogically sound, student-centered, and aligned with stated learning outcomes. Guide faculty through each phase of the course design process by establishing clear project plans, timelines, and expectations, and by providing feedback and support.Apply evidence-based instructional design principles and quality standards to support alignment among learning outcomes, assessments, instructional activities, course materials, and tools. Advise faculty on effective teaching practices for online environments, including assessment design, student engagement, feedback strategies, and workload management.Use document authoring, multimedia, and web design tools to produce high-quality instructional content and learning activities. Create accessible and usable documents, media, assessments, and learning activities in accordance with institutional and legal requirements. Evaluate and remedy accessibility issues in existing course content.Conduct course reviews using quality standards such as the Quality Matters Rubric and provide feedback to support continuous improvement.Design and deliver faculty development trainings, workshops, and resources that support instructional practices and course design. Contribute to and maintain a shared knowledge repository to support online teaching, course design, and learning tools.Evaluate emerging educational technologies and software for their potential to enhance course development and delivery.Research and advise departments and academic leaders on tools and processes that support effective online course development and delivery.Other duties as assigned.Required QualificationsMaster's degree in Instructional Design (or Technology), Education, Curriculum and Instruction, or related field. Two (2) years of experience designing, developing, or revising online courses, preferably in higher education or eight (8) years of an equivalent combination of education and experience.Preferred QualificationsExperience using a learning management system (e.g., Canvas) or authoring tool (e.g., Articulate Rise) to build and organize course content. Certified in quality standards (e.g., Quality Matters). While all qualified candidates are encouraged to apply, preference may be given to applicants located near the Dallas–Fort Worth area to attend occasional in-person events.Knowledge, Skills & AbilitiesKnowledge of instructional design principles and theories in online learning.Knowledge of course quality standards used in higher education (e.g., Quality Matters or comparable frameworks).Knowledge of current technology developments and trends. Skills in written, verbal, and interpersonal communication to maintain professionalism, respect, and trust in faculty and team relationships.Skills in providing clear, constructive feedback during course design, course reviews and consultations.Skills in planning, implementing, testing, and troubleshooting educational technology. Ability to apply instructional design principles consistently across diverse disciplines and course formats.Ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.Ability to make course content (e.g., images, documents, PowerPoint presentations, PDF files, videos, podcast) that follows current accessibility standards (e.g., WCAG) and inclusive design practices for online learning.Ability to author technical documentation in online and video formats for the use of educational technology.Ability to work independently while also collaborating effectively as part of a team. Work Schedule Monday through Friday; 8:00am through 5:00pm. 10% Travel.Remote work environment in Texas. Benefits Information Position is benefit eligible: YesWe are proud to offer a comprehensive benefits package to our employees at the University.https://www.uta.edu/hr/employee-benefits PreEmployment Background Check It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks. University Information The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.This is an exciting time to join UTA and contribute to its bold vision for the future. EEO Statement It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy. ADA Accommodations The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu . Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Higher Education

Job DescriptionTeam: Applied UniversitySalary Range: $53,000 - $71,000 USDLocation: Remote across the United States - Chicago, Dallas, and Atlanta areas preferredThis role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well.Opportunity for ImpactApplied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.We're looking for an Associate Instructional Designer to join our Applied University team. This is an entry-level opportunity for someone who is curious about learning, enjoys simplifying complex topics, and wants to grow their instructional design skills while making a real impact. You'll design and build customer-facing eLearning courses from concept to launch. Working closely with instructional designers, product managers, and subject matter experts, you'll create training that helps customers successfully adopt our products, while receiving mentorship and ownership from day one.What You’ll Do Design and develop engaging digital learning experiences, including eLearning, video, simulations, assessments, and learning games. Use AI-powered tools to research content, create storyboards, and support course development. Build expertise in Applied products and the insurance industry while identifying and addressing learner needs. Partner with SMEs and cross-functional teams to create, publish, and maintain high-quality customer training programs. What We’re Looking For 1-2 years of instructional design experience through professional work, internships, coursework, or portfolio projects. Hands-on experience developing eLearning in Articulate Storyline 360 (required), with the ability to take learning solutions from analysis through design, development, and evaluation. Strong communication skills, including writing, editing, presenting, and translating complex information into engaging learning experiences. Bachelor's degree or equivalent experience in Instructional Design, Education, Visual Design, or a related field, with familiarity with modern workplace tools and collaborative development environments. Bonus points if you also have: Experience in a technology or software company Familiarity with insurance, or with Applied Systems products Fluency in French or Canadian French Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.Why You’ll Like Working on Team AppliedThe best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.How We’ll Support YouWe invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Compensation TransparencyOur targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).Your Security Matters:Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.AI UtilizationWe leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.EEO StatementApplied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Software Development

Position Summary...The Manager, Learning Designer developments, implements, and continuously improves the technology-enabled learning programs for Customer Engagement Services. This role designs / builds high-quality learning experiences, manages content within the Intellum (LMS) learning platform, and drives effective use of tools such as Articulate RISE, Evolve, and related learning technologies. AI tools are also used daily to help enhance programs and course work.The Manager partners with operational leaders, subject matter experts, and cross-functional teams to identify performance needs, develop scalable learning solutions, and ensure programs are accessible, current, and actively used by their intended audiences. Success in this role requires strong instructional design expertise, learning-platform proficiency, program management skills, and the ability to use data to improve learner engagement, adoption, and business outcomes.What you'll do...Design, develop, publish, and maintain the learning programs within Intellum and other learning systems. Create technology-enabled learning solutions, including instructor-led materials, eLearning, videos, assessments, simulations, infographics, and just-in-time resources. Structure curricula and learner pathways that make programs easy to access, navigate, and complete. Drive learner and stakeholder adoption of learning platforms, programs, and educational technologies. Monitor program usage, completion, engagement, learner feedback, and performance metrics to identify improvement opportunities. Track and report published assets, work in progress, incoming requests, and program performance. Partner with stakeholders to identify skill and performance gaps and align learning solutions with operational priorities and key performance indicators. Evaluate existing learning programs for effectiveness, accuracy, accessibility, and continued business relevance. Recommend and implement innovative learning tools, templates, content models, and publishing standards. Provide guidance on instructional design, adult learning principles, content development, and learning-platform best practices. Manage multiple projects in a fast-paced environment while coordinating with technical and non-technical teams. Ensure learning programs meet quality, compliance, accessibility, and ethical standards. Minimum QualificationsBachelor’s degree or four years of relevant professional experience. Two or more years of experience in instructional design, curriculum development, or digital learning. Experience developing and managing content within a learning management system. Experience using tools such as Intellum, Articulate 360, Evolve, or comparable learning technologies. Experience working cross-functionally with technical and non-technical stakeholders. Experience managing projects or programs from intake through implementation. Experience using data, metrics, and learner feedback to improve learning programs. Strong written, verbal, visual communication, and problem-solving skills. Preferred QualificationsExperience administering or implementing an LMS or learning experience platform. Experience with xAPI, learning analytics, content integrations, or advanced reporting. Industry certification in instructional design, learning technology, or project management. Strong understanding of adult learning principles and formal, informal, and performance-support methodologies. Experience developing interactive exercises, system simulations, videos, websites, and just-in-time learning solutions. Demonstrated ability to increase program adoption, engagement, completion, or learner performance. Strong visual design skills and the ability to simplify complex concepts through clear language and visuals. Ability to prioritize competing needs and exercise sound judgment in ambiguous situations. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For Information About Benefits And Eligibility, See One.Walmart.The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stockㅤㅤㅤㅤ‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in Business Administration, Communications, Human Resources, or related field and 1 year’s experience in learning and development, training, customer service center, or related field OR 3 years’ experience in learning and development, training, customer service center, or related field.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Developing and implementing training curriculum, Working in customer care centersPrimary Location...805 Respect, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Retail

Canon USA’s Sales Training team empowers sales representatives to excel in selling Canon’s cutting-edge print and scan hardware and software solutions through dynamic self-paced and instructor-led training programs.We’re looking for a creative, tech-savvy, and results-driven Instructional Designer Specialist (Specialist, Curriculum Develop) who thrives on building performance-based learning solutions for new product launches and strategic initiatives.In this role, you’ll lead the design and development of microlearning, web-based training, and both virtual and in-person instructor-led programs tailored to our sales force. If you're passionate about learning innovation and have a strong background in instructional design, this is your opportunity to make a meaningful impact in a fast-paced, collaborative environment.This position may be based out of one of our six regional offices: Melville, NY (headquarters), Jamesburg, NJ, Atlanta, GA, Itasca, IL, Irving, TX, or Irvine, CA.This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact Conduct needs assessments to identify performance gaps and define course goals Design and develop engaging, AI-enhanced learning experiences using adult learning principles and instructional design models to personalize content, automate workflows, and optimize learner engagement Create content using tools like Articulate 360 and Synthesia, including microlearning, eLearning, and instructor-led materials such as instructor guides and student guides Proactively engage and follow up with subject matter experts (SMEs) to gather necessary content, clarify technical details, and ensure timely input throughout the design and development process to ensure content accuracy and relevance Manage multiple projects simultaneously using project management best practices Evaluate training effectiveness and continuously improve learning solutions Stay current with trends in instructional design, learning technologies, and print solutions Complete control documents and maintain records in accordance with department standardsCommonly used keywords: AI-Enhanced Learning Design, Articulate, Corporate Training, Curriculum Development, E-Learning, Instructional Designer, Instructor Guide, Instructor-Led Training, Learning & Development, Microlearning, Synthesia, Web-Based Training About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience of instructional design experience in a corporate environmentPreferred Concentration In Instructional Technology, Or Related FieldHands-on experience in learning and development, particularly in instructor-led training design, including the creation of facilitator guides and related materials is requiredProficiency in eLearning tools such as Articulate 360, Google Docs, MS PowerPoint, and MS Word; experience with Synthesia or similar video tools is a plusExperience leveraging AI tools to personalize, automate, and optimize learning solutionsSkilled in designing microlearning, web-based training, and both virtual and in-person instructor-led training, including instructor guides and interactive contentStrong understanding of adult learning principles, instructional design models (e.g., ADDIE), and learner engagement strategiesExcellent communication, collaboration, and project management skills with the ability to work independentlyBusiness acumen with understanding of sales processes and ability to align training with performance goalsKnowledge of enterprise office equipment, production print technologies, digital workflows, large format printing and integrated software solutions is a plusAbility to travel domestically up to 25%Individual must possess a clean valid state driver's license in order to obtain the positionThis position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policiesWe are providing the anticipated salary range for this role: $76,150 - $114,040 annually.Company OverviewAbout our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .Who We AreWhere Talent Fosters Innovation.Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We OfferYou’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!Employee referral bonusEmployee discounts“Dress for Your Day” attire program (casual is welcome, based on your job function)Volunteer opportunities to give back to our local communitySwag! A Canon welcome kit and official merch you can’t get anywhere else†Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensationWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .#CUSAWorkstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #PM19 Show more Show less Seniority level Associate Employment type Full-time Job function Marketing Industries Appliances, Electrical, and Electronics Manufacturing and Computers and Electronics Manufacturing

ResponsibilitiesAbout the TeamThe Content Design & Product Writing (CD&PW) team is responsible for creating clear, consistent, and engaging content that enhances user experiences across all of our products. As part of this effort, the team collaborates with various teams to ensure that content aligns with product goals and user needs, while maintaining high standards of quality and clarity.The RoleThe TikTok Content Design & Product Writing team is made up of content designers and technical writers in the US, Singapore, and China who make TikTok easy to use for our diverse global audience. We're looking for a user experience (UX) Content Designer to collaborate closely with members of the TikTok Product Management, Design, User Research, Engineering, Legal and Localization teams to build products that captivate and engage our viewers and content creators. Through clear, expressive writing, you'll transform product features and concepts so they're intuitive and easy to understand. As an advocate for our users, you'll use design thinking, empathy, and data to help shape and refine our product — identifying opportunities to build better user experiences. You have a strong intuition for writing clear and concise content that is easily translated and localized for our global audience.Responsibilities- Write high-quality UI text that is consistent, clear, and aligned with the TikTok brand to help users easily navigate our products- Create effective content strategies, audits and other content-driven initiatives that meet business and user needs - Work on complex product flows, feature enhancements, feature naming, error messages and notifications, and occasional emails- Collaborate closely with, influence, and drive consensus with stakeholders to deliver timely, high-quality content deliverables.- Contribute to our company's content standards and be a champion for best practices- Manage and prioritize projects with multiple stakeholders across different time zones- Work closely with the Localization team and linguists to ensure localizabilityQualificationsMinimum Qualifications:- Excellent written and verbal communication skills.- 1+ years experience in content design for consumer-facing products.- Have a writing portfolio that showcases how you've conveyed complex and sometimes sensitive content to both experienced and new users.- Experience collaborating with Product Management, Design, Engineering, and Localization teams.- Experience using Figma.- Self-starter who can manage multiple projects at a time in a fast-paced environment.Preferred Qualifications:- Experience working on a global product with international partners in different time zones- Experience with UX research/testing.- Entrepreneurial attitude, ability to deal with rapid changes to priority, scope, and people.- Strong interest in social app products, user and influencer behavior, and associated trends. About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​Job Information【For Pay Transparency】Compensation Description (Annually)The base salary range for this position in the selected city is $76000 - $151200 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​For Los Angeles County (unincorporated) Candidates:​Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​3. Exercising sound judgment.​ Show more Show less Seniority level Associate Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Web Content Strategy based in United States.As Head of Web Content Strategy, you will lead the strategy, quality, and evolution of web content for a global technology organization. This senior, hands-on role focuses on making complex topics such as AI, cybersecurity, digital identity, PKI, and post-quantum cryptography clear and compelling for diverse audiences. You will shape intuitive digital journeys that connect customer needs, content, search, design, and business objectives. Working across Web, UX, SEO, Product Marketing, Demand Generation, Brand, Communications, and regional teams, you will influence how audiences discover, understand, and engage with the organization’s solutions. You will also help build a scalable content operation and manage a copyeditor while contributing to global editorial planning. This is an opportunity to combine exceptional writing and editorial leadership with digital expertise, customer empathy, and commercial thinking.AccountabilitiesDevelop and execute a global web content strategy aligned with business priorities, brand positioning, audience needs, and customer journeys across the buying process.Translate complex technology narratives and strategic priorities into clear, connected, and compelling digital experiences for executive, business, security, and technical audiences.Partner with Web, UX, and SEO teams to improve site structure, navigation, page hierarchy, content discoverability, organic search performance, accessibility, localization, AI-powered discovery, and conversion.Connect corporate messaging with products, solutions, use cases, resources, and calls to action to create cohesive experiences that guide visitors toward meaningful engagement.Conduct content audits and analyze audience behavior, search data, and performance metrics to identify content gaps, opportunities, duplication, and areas for improvement.Establish content plans covering the creation, optimization, consolidation, repurposing, maintenance, and retirement of web content based on business and audience priorities.Build efficient workflows for planning, creating, reviewing, publishing, and maintaining web content, including clear ownership models, review cycles, standards, templates, and messaging frameworks.Manage and prioritize incoming web content requests in partnership with marketing and web leaders, balancing competing business needs and ensuring high-value initiatives receive appropriate focus.Manage and develop a copyeditor by establishing priorities, expectations, feedback mechanisms, and professional development opportunities.Partner with Corporate Communications and Brand to maintain consistent voice, style, messaging, and editorial standards across digital experiences.Collaborate with Product, Legal, and technical subject-matter experts to validate claims, communicate complex information accurately, and protect the credibility of published content.Co-lead the global editorial calendar with the Corporate Communications leader, bringing a web, audience, and customer-journey perspective to corporate news, thought leadership, campaigns, launches, and customer stories.Identify opportunities to extend major narratives and content investments through coordinated web experiences and help establish thought leadership around AI trust, quantum readiness, PKI modernization, machine identity, and digital trust.Requirements8+ years of experience in web content strategy, UX writing, digital content, editorial leadership, or a closely related discipline.Proven experience leading web content strategy within an enterprise technology, cybersecurity, SaaS, or similarly complex organization.A strong portfolio demonstrating strategic web thinking, exceptional writing, editorial judgment, and the ability to create compelling digital experiences.Exceptional ability to translate complex technical concepts into clear, engaging, and credible content for both business and technical audiences.Experience developing content around customer journeys, audience needs, conversion objectives, and broader business priorities.Working knowledge of information architecture, SEO, digital accessibility, content governance, content operations, and conversion principles.Experience using analytics, search data, audience insights, and testing to evaluate and improve content performance.Familiarity with enterprise content-management systems and modern digital publishing workflows.Experience managing writers, editors, agencies, or other content contributors, with the ability to establish clear standards and support high-quality execution.Strong cross-functional collaboration skills and a demonstrated ability to lead through influence across Web, UX, SEO, Marketing, Product, Communications, Brand, and other teams.Excellent project-management and prioritization skills, with the ability to manage multiple initiatives and competing stakeholder needs in a fast-paced environment.Strong customer empathy, commercial awareness, editorial judgment, and the ability to connect content decisions to measurable business outcomes.Bachelor’s degree in Communications, Journalism, Marketing, English, or a related field, or equivalent professional experience.Ability to work independently and collaboratively in a remote environment while maintaining strong ownership, organization, and execution discipline.BenefitsBase salary range of $150,000–$190,000 USD annually, with compensation determined based on experience, skills, qualifications, responsibilities, business needs, and location.Potential for additional compensation components such as bonuses, equity, or other incentives where applicable.Comprehensive medical, dental, and vision coverage.Retirement savings programs with company matching, including 401(k) or RRSP options where applicable.Generous paid time off, including holidays and vacation.Paid parental leave and family-support benefits.Life and disability insurance coverage.Flexible spending and health savings options where applicable.Health and wellness programs, including gym reimbursement and other wellbeing resources.Employee Assistance Program with confidential 24/7 support for employees and their families.Education assistance and professional development opportunities.Access to LinkedIn Learning and other continuous learning resources.Employee referral bonuses, additional perks, and discounts.Internal rewards and recognition programs celebrating achievements, milestones, and contributions.Business travel insurance and global employee support programs.Fully remote work arrangement within the United States.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Internet Marketplace Platforms

Job DescriptionSenior IT Technical Writer (Cybersecurity & Infrastructure Documentation)Position OverviewHelp build the authoritative documentation that supports cybersecurity, operational resilience, and long-term knowledge management within a large enterprise IT environment. This engagement offers the opportunity to work alongside IT leadership and technical subject-matter experts to create standardized documentation, recovery procedures, system documentation, and process diagrams that become the foundation for ongoing IT operationsWhat You'll DoDevelop and maintain professional technical documentation using standardized templates and documentation standards. Create SOPs, runbooks, operational procedures, system documentation, infrastructure documentation, and knowledge base articles. Produce incident response, disaster recovery, business continuity, restoration, and recovery documentation. Translate technical interviews and discovery sessions into clear, accurate, and maintainable documentation. Create workflows, process maps, technical diagrams, and supporting visuals using Microsoft Visio. Utilize Microsoft 365 tools including Word, SharePoint, Excel, PowerPoint, Teams, and related collaboration tools. Apply consistent version control, formatting, metadata, ownership, review cycles, and documentation governance. Collaborate with business analysts, IT leadership, and technical SMEs to validate technical accuracy and prepare documentation for publication. Help establish reusable templates, documentation standards, repository structures, and lifecycle practices. Required QualificationsBachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field OR equivalent relevant professional experience. 5+ years of demonstrated technical writing experience within complex IT or technology environments. Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools. Strong Microsoft Visio skills for technical diagrams, workflows, and process maps. Experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or similar technical documentation. Strong editing, information architecture, document organization, formatting, and quality control skills. Ability to collaborate directly with technical subject-matter experts across infrastructure, applications, cybersecurity, service delivery, or related IT disciplines. Preferred QualificationsExperience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service management. Documentation recovery, knowledge management, or documentation standardization experience. Experience administering SharePoint documentation libraries, templates, metadata, and lifecycle practices. Familiarity with ITIL, NIST, CIS, or similar IT/security frameworks. Government or other highly regulated environment experience. CPTC, ITIL Foundation, or comparable technical writing/IT certification. What Makes HTC A Great Place To Build Your FutureHTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.#TechnicalWriter #ITDocumentation #Cybersecurity #MicrosoftVisio #SharePoint Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Research, Analyst, and Information Technology Industries IT Services and IT Consulting

Direct message the job poster from BY Recruiting Tony Svare Tony Svare Co-Founder | BY Recruiting Lead Technical WriterWe're looking for a Lead Technical Writer with 3-5 years of experience to become the voice of our engineering team — turning the hard, interesting problems we solve into writing that engineers actually want to read.You'll be embedded directly within engineering (reporting to the CTO), working closely with engineers to understand what they're building and translating that into compelling blog posts, technical deep dives, and social content. We're a fast-growing, well-funded startup with a lean, high-caliber engineering team — but almost nobody knows how strong our engineering is yet. You'll change that.What you'll be doingOwn the engineering blog end-to-end — sitting with engineers, understanding what they've shipped, and publishing posts that do it justiceProduce high-volume technical content (targeting ~10 posts/month initially) spanning infrastructure, product engineering, and fun side projects the team buildsWrite and manage engineering-focused social content on X/Twitter and LinkedIn to build our engineering brand and attract top talentEmbed with the engineering team daily — proactively finding stories worth telling rather than waiting to be handed themTranslate engineers' rough ideas and notes into polished, compelling pieces written in their voice — casual, current, and resonant with a technical audienceTech stack: Technical Writing, Blog Publishing, LinkedIn, X (Twitter), Markdown, CMS Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology, Information and Media

Direct message the job poster from L3Harris Technologies Amber Heinlein Amber Heinlein Talent Acquisition Lead - Space Mission Systems at L3Harris Technologies (Aviation) Heaven is my home I’m just here Recruiting. L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Sr. Associate, Technical WritingJob Code: 40336Job Location: Greenville, TX (On-Site)Job Schedule: 1st Shift 9/80Job Description: The Sr. Associate, Technical Writer, will be responsible for creating, developing, planning, writing and editing operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.Essential Functions: Research and translate technical information into manuals and/or web-based documents for non-technical and technical users. Conducts interviews with various users and technical staff to gather data for documentation. Documents engineering processes and specifications. Recommend formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards.Interact with Engineering stakeholders and customers to accurately capture Publication data and schedule requirements on a regular basis.Work within and lead defined budgets and meet schedule deadlines by employing adaptability and flexibility through change management.Use MS Office Suite and locally created applications to communicate manpower and scheduling of personnel while coordinating with Program Management Office and Technical Publication supervision.Update Digital Flight Manual, Maintenance Manual, Illustrated Parts Catalog, Instructions for Continued Airworthiness, Wiring Diagram Manual, Time Compliance Technical Orders, Maintenance Planning, and Task Card data for the VIPSAM fleet of aircraft.Develop and modify the required digital publications in an unstructured environment using FrameMaker software. Ability to obtain and maintain a Secret DoD Clearance.Other duties as assigned by Supervisor.Qualifications: Bachelor’s Degree with two (2) years of prior experience gathering, composing, and editing technical information for Flight Manuals, Maintenance Manuals, and other technical documentation.Graduate Degree with zero(0) to two (2) years of prior experience gathering, composing, and editing technical information for Flight Manuals, Maintenance Manuals, and other technical documentation.In lieu of a degree, minimum of six (6) years of prior experience gathering, composing, and editing technical information for Flight Manuals, Maintenance Manuals, and other technical documentation.Must be a US Citizen.Preferred Additional Skills:Active Secret clearance.Aeronautical Publications and/or Engineering experience.Operator experience on VIP Government aircraft.L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Defense and Space Manufacturing

About UsFortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives.Our Opportunity Work Location: Perth Office – Fortescue’s Perth office is located on the traditional lands of the Whadjuk Noongar people Roster: Monday to FridayWe are seeking a Training Specialist Critical Minerals to lead the development and continuous improvement of training and competency systems across Fortescue Critical Minerals Exploration.This role will provide practical training leadership across Australian and international projects, ensuring employees and contractors have the capability and competency to work safely and consistently. Working closely with operational leaders, Health and Safety teams, central Training and external providers, you will develop and deliver fit-for-purpose learning solutions across diverse and remote operating environments.The role will suit an experienced training professional who can work independently, influence stakeholders and translate operational risks and technical requirements into practical and effective learning solutions.Key ResponsibilitiesMaintain a risk-based training and competency framework aligned with Fortescue systems, central Training standards and project requirementsIdentify capability gaps and establish training plans across Australian and international Critical Minerals Exploration projectsCoordinate the delivery of practical training and competency programs for employees and contractorsMaintain consistent processes for training records, competency verification, trainer and assessor authorisation, refreshers and assurance evidenceDevelop or source practical learning solutions for exploration activities and critical risksSupport multilingual, culturally appropriate and accessible learning solutions across diverse operating environmentsCoordinate with central Training, Health and Safety, operational leaders, contractors and external training providersEnsure effective onboarding and induction processes are implemented and reviewed for employees and contractorsMonitor training completion, competency, quality and effectiveness, and provide clear reporting on performance and trendsDrive continuous improvement using feedback, incidents, operational learnings and assurance findings. Qualifications And ExperienceSubstantial experience in training, competency or workforce capability within mining, exploration, resources, construction or another high-risk industryExperience implementing training systems across dispersed or remote operationsStrong knowledge of training needs analysis, competency assurance and verification of competency principlesKnowledge of adult learning, assessment practices and learning management systemsExperience developing risk-based training solutions for high-risk and remote work environmentsStrong stakeholder engagement, influencing and facilitation skills, including experience supporting leaders, contractors and culturally diverse workforcesAbility to translate operational risks and technical requirements into practical, accessible learning solutionsStrong program planning, prioritisation, coordination, data analysis and reporting skillsRelevant qualification in training and assessment or a related discipline; Certificate IV in Training and Assessment or equivalent may be desirableInternational or multilingual operating experience and relevant high-risk, emergency response, four-wheel-driving or exploration competencies are desirable. Our CommitmentFortescue is deeply committed to providing a safe culture that builds respect, fosters inclusiveness, and values diversity. We celebrate individual strengths and team members from all backgrounds are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply. https://fortescue.com/careers Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Mining

Direct message the job poster from Artrya Ltd Gabriela Q. Gabriela Q. Regulatory Affairs | MedTech | Driving Compliance & Continuous Improvement About Artrya®Artrya is an Australian medical technology company using AI to help clinicians detect and diagnose heart disease faster and more accurately.The RoleWe are seeking an experienced Engineer to support the design, development, and continuous improvement of our Software as a Medical Device (SaMD) product, and to maintain regulatory-compliant technical documentation.You will work closely with software, cloud, and infrastructure engineers, AI/ML researchers, QA, Regulatory Affairs, and Product Managers to capture technical knowledge, produce documentation, and drive improvement initiatives. Coding is not required, but a solid understanding of software development and SaMD products is essential.Key ResponsibilitiesDocumentation Ownership & Authoring of Technical Documentation (E.g. Software design and architecture, UI specifications, User manuals, Software risk assessments) ensuring documentation is accurate, traceable, and compliant with regulatory requirementsSupport and actively contribute to design controls, software development lifecycle and change management activitiesTrack and manage dependencies between development, testing, and documentation activities for each software releaseAssist with audits and implementation of quality tasks related to the software development lifecycleContribute to quality system and process improvementsAbout YouYou will have:A degree in Systems or Software Engineering or a related fieldExperience in medical devices, SaMD, or regulated software environments and familiarity with ISO 13485, FDA 21 CFR Part 820/QMSR, IEC 62304, and ISO 149715+ years of technical writing experience, with at least 3 years in a regulated environmentDemonstrated understanding of software development concepts including software architecture, version control, cloud infrastructure and CI/CD deploymentsStrong writing and communication skills and ability to work effectively across engineering, quality, regulatory, and product teamsWhy Join Artrya?At Artrya, your work will help deliver technology that supports faster diagnosis and treatment of heart disease. We offer competitive salary, flexible and supportive work environment, professional development opportunities and the chance to make a meaningful impact in healthcare.Please note: Previous applicants need not apply. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Medical Equipment Manufacturing

12 month Assignment Large Mining Company CBD Location Technical Writer - Mining & Decarbonisation Location: Perth Employment Type: Contract - 12 months PERSOL is currently seeking an experienced Technical Writer to join a major resources organisation, supporting its Decarbonisation project portfolio. This Perth-based role will focus on developing and managing the approval of technical documentation for new mobile equipment and infrastructure, ensuring assets are ready to be safely operated and …

Direct message the job poster from Bentley Systems Aishling Kelly Aishling Kelly Senior Talent Acquisition Partner at Bentley Systems Bentley SystemsLocation: Dublin, Ireland (Hybrid)Position SummaryBentley Systems is seeking a Process Documentation Specialist to help transform HR into a standardized, scalable, and automation-ready global function. In this role, you'll turn fragmented process knowledge, including legacy documentation, SME input, and current practice, into clear, standardized process documentation that supports consistent service delivery, Workday enablement, self-service, and future automation. Working at the intersection of HR operations, process design, and knowledge management, you'll partner with HRSS, Centers of Expertise, HRBPs, and HR Technology to capture how work is done today, identify gaps and inconsistencies, and document future-ready global processes with a continued focus on end-to-end flow, ownership, controls, and the structure needed to make processes ready for automation.ResponsibilitiesCreate clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.Convert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.Document HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.Partner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.Support the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.Identify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.Support HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.Help establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.Apply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.Use Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.Maintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.Collaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.Support preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.This position operates in a global HR environment and may require collaboration across multiple time zones.Success MeasuresReporting to the Director, HR Operations, the 12 months expectations will be to:Deliver documentation for priority HR processes.Establish sustainable process and knowledge governance practices.Improve consistency and accessibility of HR process documentation.Create a foundation that supports future automation and self-service initiatives.Qualifications5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.Strong experience documenting business or HR processes in a structured and standardized format.Demonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.Strong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.Experience working with HCM platforms such as Workday is strongly preferred.Familiarity with HR case management, knowledge base tools, SharePoint, Microsoft Office, and Microsoft Teams.Experience using process mapping or documentation tools such as Visio, Lucidchart, Miro, or similar tools.Strong writing and attention to detail, with the ability to produce clear, professional, consistent, and easy-to-follow documentation while identifying inconsistencies, gaps, duplicate content, and unclear ownership.Experience with knowledge management, content cleanup, documentation governance, or service catalog development is preferred.Familiarity with AI tools such as Microsoft Copilot or similar tools is preferred.What We OfferA great Team and culture – please see our colleague video. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. An attractive salary and benefits package. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.About Bentley SystemsAround the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.comEqual Opportunity EmployerBentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Administrative Industries Software Development