Cloud & Infrastructure Documentation Jobs

Now Brewing – senior manager, content strategy #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.As a senior manager, content strategy, you will play a critical role in shaping and executing the content strategy to amplify our brand narrative and business priorities while elevating the partner experience. You will collaborate across teams to deliver compelling stories and campaigns that drive positive sentiment and bring priority messages to life.In this role, you will be responsible for maintaining an editorial calendar for communications channels and be a key liaison between external communications and storytelling teams, ensuring alignment across campaigns, evergreen content, and enterprise priorities. You will partner closely with creative operations, insights, and reporting teams to deliver work on time, on budget, and with measurable impact.For a passionate, detail-oriented communicator who thrives in a fast-paced, collaborative environment, this is a one-of-a-kind opportunity to shape how Starbucks shows up in the world.As a senior manager, content strategy, you will…Content Strategy & PlanningCo-manage the editorial calendar for digital communications channels. Develop and deliver content strategies for campaigns and evergreen content that align with brand priorities and business objectives.Build strategy presentations for review by leaders.Partner with insights and reporting teams to integrate data-driven recommendations into content plans.Partner with the channel strategy team for channel optimization opportunities and planningStakeholder EngagementServe as a liaison between external communications and storytelling teams.Advise stakeholders on best practices for leveraging external-owned channels.Maintain consistent engagement with assigned business “beats” to anticipate needs, recommend evergreen ideas, and nurture relationships.Project ManagementFacilitate strategist team meetings to ensure alignment Collaborate with creative operations to ensure projects are delivered on time and within budget.Manage intake forms, track progress, and keep stakeholders informed of timelines, deliverables, and outcomes.Facilitate stakeholder reviews and approvals throughout the project lifecycle.Provide weekly updates to stakeholders for ongoing projectsPerformance & ReportingEnsure reporting (recap) and insights (before work kicks off) requests are submitted and fulfilled for campaigns and initiatives.Support post-campaign retrospectives and wrap-up reports to inform future strategies.Measuring your successincreased message recall and positive sentiment across external channels.Timely delivery of campaigns and evergreen content.Strong stakeholder relationships and proactive content recommendations. Effective integration of insights into content planning and reporting.We’d Love To Hear From People With6+ years in communications, content strategy, or related field.Strong understanding of brand storytelling, external communications, and digital channels.Excellent project management and stakeholder engagement skills.Ability to synthesize insights into actionable strategies.Skilled in building presentations and communicating complex ideas clearly.Bachelor’s degree or equivalent experience.As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.We believe we do our best work when we're together, which is why we're onsite four days a week.Join us and inspire with every cup. Apply today!Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Sales Industries Manufacturing, Food and Beverage Services, and Retail

Direct message the job poster from Yoh, A Day & Zimmermann Company Guillermo Ruvalcaba Guillermo Ruvalcaba Business Operations Specialist at ERG/Yoh, A Day & Zimmermann Company Technical Writer Networking / AI Infrastructure / Technical Content Overview Seeking a Technical Writer to develop high-quality technical and product content for advanced networking and AI infrastructure technologies. This individual will work directly with engineering and product teams to understand complex technical specifications and translate them into clear, accurate, and visually compelling customer-facing materials. Key ResponsibilitiesDevelop technical collateral including data sheets, solution briefs, competitive comparisons, product launch materials, presentations, and technical documentation.Translate engineering specifications and complex networking concepts into concise content for technical and business audiences.Partner with Engineering, Product Management, Product Marketing, and Corporate Marketing to ensure technical accuracy and consistent messaging.Organize complex technical information into polished, readable, and visually effective content while maintaining an original and differentiated point of view.Required QualificationsExperience in Technical Writing, Technical Marketing, Product Content, or related technology communications roles.Ability to interpret engineering specifications, architecture documents, and technical product information.Strong writing, editing, information design, and technical storytelling skills.Experience creating data sheets, technical briefs, competitive analysis, presentations, or product launch collateral.Background in networking, Ethernet switching, data center infrastructure, AI infrastructure, GPUs, semiconductors, or related technologies strongly preferred.Preferred BackgroundExperience within organizations such as Cisco, Arista Networks, NVIDIA, Juniper Networks, Broadcom, Marvell, HPE/Aruba, or similar networking and infrastructure companies.Degree or technical background in Computer Engineering, Electrical Engineering, Computer Science, or a related field. Estimated Min Rate: $200,000.00/AnnuallyEstimated Max Rate: $250,000.00/AnnuallyWhat’s In It for You?We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)Health Savings Account (HSA) (for employees working 20+ hours per week)Life & Disability Insurance (for employees working 20+ hours per week)MetLife Voluntary BenefitsEmployee Assistance Program (EAP)401K Retirement Savings PlanDirect Deposit & weekly epayrollReferral Bonus ProgramsCertification and training opportunitiesNote: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-noticeStay Safe During Your Job SearchFraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Engineering Industries Software Development and Technology, Information and Internet

Company DescriptionIt started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.Job DescriptionPrimary Function of Position:The Technical Writer ensures that development and delivery of process documentation standard operating procedures (SOPs) is consistent and compliant with company and regulated guidelines. The Technical Writer writes, edits, and maintains usable, accurate, clearly presented, and consistent internal process documentation. The Technical Writer requires general guidance on new assignments and processes but is expected to complete day-to-day work with little instruction. This is a self-directed role requiring exceptional time management and communication skills.Essential Job DutiesWrite, edit, and maintain internal process documentation according to company template and guidelinesProvide ongoing writing support to cross-functional teams as they transform their processes to the new company templates and guidelinesDevelop and maintain process documentation flow chartsCollaborate with department team members and with cross-functional team Subject Matter Experts (SMEs) to learn their internal processes to write, edit, and maintain process documentationEnsure compliance with Quality, Document Control, and Good Documentation Practice (GDP) guidelinesUnderstand the document control steps which are required to release documentation. Upload files to the document control system.Resolve complex issues in creative and effective ways, using skills as an experienced technical communication professional with understanding of industry best practices and company objectivesAct as the lead writer on projects and mentor other writers as neededKeep abreast of the basic requirements for compliance in own area of work and complies with those requirements. Participate as required in training on regulatory issues affecting own area of work and share learned expertise with others. Bring regulatory compliance questions/issues to the attention of managementAdhere to policies, procedures, style guides, and quality documents. Collaborate with project team members to share knowledge and best practices.QualificationsRequired Skills, Experience, Education, & Training:5+ years writing or editing experience in a regulated environment focusing on internal process documentation SOPsBachelor’s degree in communications, professional writing, English, biological/medical/engineering sciences, or equivalentStrong writing and grammar skills in areas of content development and writing style. Analytical ability to grasp and effectively communicate complex scientific and engineering conceptsAbility to understand and create flow chartsStrong organizational skills and ability to manage deliverables for multiple projects under tight deadlines, set priorities, and manage time effectivelyExpert skill level using current versions of standard authoring tools, including Microsoft Word and Microsoft VisioWorking knowledge of Adobe Illustrator, Adobe Photoshop, or equivalentPrevious experience with medical devices or a regulated environmentPerform assignments with minimal instruction and supervisionPreferred Skills, Experience, Education, & TrainingUnderstanding of Document Control processes preferredUnderstanding of decision tracking software such as OneNote, Excel, and Smartsheet preferredUnderstanding of localization process preferredAdditional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.Mandatory NoticesU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.This position may be filled at a different job level than listed here depending onbusiness need and/or on the selected candidate’s experience, knowledge and skills.Compensation will be based primarily on the job level at which the role is filled and theCandidate’s Qualifications, Consistent With Applicable Law.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.Base Salary Range Region 1:$120,500 - $173,500Base Salary Range Region 2: $102,400 - $147,500Shift: DayWorkplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Medical Equipment Manufacturing

Job Number: R0244325Technical Writer and EditorThe Opportunity: Are you interested in using your technical expertise and people skills to assist a public health client in their mission to establish a modernized data presence? Our team is looking for a technical editor who can support our project team in developing clear and helpful technical documentation that both our team and customers can use in their efforts to support programmatic goals.As a technical editor on our team, you will be responsible for collaborating with various workstreams to review, refine, and publish programmatic documentation. You will work on a range of documentation, including training content, operational processes and policies, and stakeholder communications. You'll help our team develop deliverables that are client-ready, following established style guides, formats, and rules for standardization, while ensuring all deliverables are Section 508 compliant. You should be comfortable delivering across different workstreams and varying types of documentation, providing cross-cutting support for multiple task areas. This position is located in Atlanta, GA.Join us. The world can’t wait.You Have: 3+ years of experience with technical editingExperience editing and producing clear, accurate, and well-organized documentation for various audiences using appropriate tone, voice, and terminology Experience developing, editing, and using templates, including creating, editing, and applying styles Experience collaborating with subject matter experts (SMEs), project teams, and stakeholders to gather, validate, and organize informationExperience applying Section 508 compliance standards to various document formats Experience with major style guides such as the Chicago Manual of Style or GPO Style Manual Experience with Microsoft Office Suite, including Word, PowerPoint, and Excel, Adobe, and common collaboration tools such as Microsoft Teams and SharePointKnowledge of grammar, punctuation, spelling, syntax, and formatting skills Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirementsBachelor's degree in English, Communication, Journalism, or Instructional DesignNice If You Have: Experience working in the public health fieldExperience with emergency response Experience working with government clients Experience developing and delivering trainingExperience developing technical documentation or job aids Experience using industry standard authoring tools for training development Knowledge of Agile methodologies or DevOpsAbility to meet deadlines under tight time constraints Vetting:Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage PolicyAI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.Work ModelOur people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Consulting Industries Software Development

Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThe associate will collaborate with internal Manufacturing partners, such as but not limited to Manufacturing Science and Technology (MSAT), Warehouse, Environmental Health and Safety (EHS) and Quality groups to support the completion of improvement actions (Deviations, CAPAs, Change Control and Document updates).The associate will also be responsible for working with the Manufacturing Operations (MO) and Quality teams on CAPAs and Change Controls as needed and ensure on time implementation. Associates will write, revise, and review all related GMP documentation for S12 CAR T manufacturing documents.Duties/ResponsibilitiesDeviationsAttend alignment meetings.Ability to create and/or review already created QMS deviations, provide feedback when needed, and ensure timelines are met.Complete investigations for deviations.CAPAsResponsible for opening CAPAs as needed.Ability to complete effectiveness checks.Ensure on-time closure of CAPAs and Effectiveness Checks for the MO organization.Ability to work cross-functionally to make necessary updates to documents.Change ControlsAbility to complete change control actions within QMS as needed.Responsible for on-time closure of Change Controls Actions for the MO organization.Facilitate pre-CCRB meetings and attend CCRB.Ability to open Change Controls and associated actions.Continuous ImprovementHuman avoidable deviation reduction driven with continuous improvement.Required For All Job FunctionsAbility to collaborate with Manufacturing Operations, QA, MSAT, and other groups to verify the correct reviewers and approvers are selected.Ensuring on time completion for all actions of the MO organization.Other duties may be assigned, as necessary.Ability to project manage QMS records.QualificationsSpecific Knowledge, Skills, Abilities:Must have knowledge of cGMP Manufacturing and/or Quality.Must be able to work independently and with critical thinking mindset.Requires moderate direction to complete more complex tasks; completes routine tasks with little or no supervision.Builds relationships internally within and with cross functional teams.Contributes to goals within the work group.Able to recognize conflict and notify management with proposed recommendations for resolution.Able to prepare written communications and communicate problems to management with clarity and accuracy.Able to effectively multi-task.Excellent verbal and written communication skills.Knowledge of cGMP and FDA regulated industry.Strong technical and compliance writing capability.Proficient in MS Office applications.Education/Experience/ Licenses/CertificationsBachelor’s degree with ability to learn Manufacturing Technical Writing skills.OR Associate/ Medical Technical degree and 1-2 years of Manufacturing or Operations experience.OR High School diploma/GED and 2 years of Manufacturing or Operations experience, with emphasis on Technical Writing and/or QA role.Working ConditionsOn site presence is based on business need and will be communicated by management In our shared office space, designated seating arrangements are available for all Specialists. There will be sufficient lighting and temperature control regardless of season or time of day. Noise ideally is kept to a minimum in this shared environment to maximize our efficiency and communication skills. Heavy lifting and other strenuous activities are unnecessary and should not be performed unless otherwise stated by your manager. Sitting for long periods of time is required for this position, however, at times employees may be obligated to walk to other departments for several reasons. It is recommended, but not required, to get up every hour or so for a short walk as defined in ergonomics training.Although position is primarily office based, some on floor/clean room interactions may be required. Clean room environment is an enclosed, restricted space, with assigned pressure and temperature conditions. Reagents, chemicals and exposure to sanitization agents could be expected. Potential exposure to human blood components and strong magnets. Designated clean room areas will prohibit food, any outside materials such as cell phones, tablets, at a minimum.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation OverviewSummit West - NJ - US: $34.66 - $42.00per hourThe starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.BenefitsBenefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:Health Coverage: Medical, pharmacy, dental, and vision care.Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.Work-life Benefits IncludePaid Time OffUS Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidaysBased on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolResponsibilitiesBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People With DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.R1605242 : Associate Technical Writer (Deviation Assessment), CAR-T Manufacturing Technical Support Show more Show less Seniority level Entry level Employment type Full-time Job function Information Technology Industries Pharmaceutical Manufacturing

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Description: Job Title: Specialist, Technical WritingJob Code: 42464Job Location: Salt Lake City, UtahJob Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description:L3Harris Technologies, Inc. is seeking an experienced technical writer.Essential Functions: Excellent written and verbal communication skills Strong editing, proofreading, and formatting skills Proficiency in researching and analyzing detailed technical processes to extract technical information Confidence and experience with team coordination, including working with engineers, customer representatives, subject matter experts, vendors, technical personnel, and the internal illustration team Adaptable to changing priorities and workloads and able to work independently Strong time-management skills Proficient with Standard Generalized Markup Language (SGML) and/or Extensible Markup Language (XML) Experience authoring Operation and Maintenance (O&M) Manuals, Technical Orders (TOs), Technical Manuals (TMs), User’s Manuals, and other related technical documents in various formats Familiar with military and aerospace technical documentation requirements, such as standards and specifications (e.g., MIL-STD-38784, MIL-STD-40051, MIL-DTL-38807, S1000D) Familiar with SGML and/or XML content for DoD operation and maintenance manuals Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Proficient with Adobe AcrobatQualifications: Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experiencePreferred Additional Skills: Occasional travel required Ability to obtain security clearance and maintain eligibility requirements to access U.S. classified informationL3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

We’re looking for a dynamic Developer Relations Manager who is passionate about supporting and scaling the AI-native healthcare, digital biology, and genomics ecosystem. In this role, you’ll work directly with engineering teams, researchers, and technical leaders. They come from enterprise healthcare organizations, biotech companies, start up's, and research institutions. You will help them compose, build, and deploy accelerated AI solutions using NVIDIA platforms. This position is ideal for someone with a strong technical foundation who enjoys working at the intersection of life sciences and computer science. The role involves solving complex engineering problems and helping developers succeed in transforming human health.What You'll Be DoingServe as a trusted technical advisor to the healthcare and life sciences ecosystem. Understand their critical workloads like drug discovery using AI, large-scale genomic sequencing, and clinical medical imaging. Guide technical enablement across the NVIDIA stack.Partner with ecosystem developers to integrate NVIDIA specialized platforms. These include NVIDIA Clara, BioNeMo, and Parabricks. This enables co-innovation and the development of next-generation AI solutions for biotech, clinical, and hospital applications.Map, build, and expand a rich ecosystem of strategic healthcare partners and developers. Champion NVIDIA technologies, track healthcare AI trends, and multiply growth opportunities across the industry.Work closely with partner engineering teams, technical leaders, and decision-makers. Unpack goals and tackle complex technical challenges like multimodal data integration, secure clinical model deployment, and high-performance computing constraints. Endorse protocols for successful integrations.Advocate for the healthcare developer's technical needs. Funnel feedback to NVIDIA’s product and engineering teams. Supply actionable insights from field deployments to influence healthcare-specific product roadmaps.What We Need To SeeBS/MS/PhD in Computer Science, Bioinformatics, Computational Biology, Biomedical Engineering, or an AI-related field or equivalent experience.5+ years of overall industry experience in software engineering, developer relations, or technical partnerships, including 2+ years of hands-on experience applying AI/ML to healthcare, life sciences, or genomics.Proven experience leading technical partnerships and ecosystem engagement. You have a deep understanding of the outstanding data privacy and infrastructure challenges in healthcare AI, including HIPAA compliance and federated learning.Excellent interpersonal skills enable you to connect complex life science concepts with AI engineering. You can explain these ideas clearly to diverse audiences, including computational biologists and enterprise executives.Proven ability to structure and implement complex technical engagements, negotiate requirements, prioritize issues, and collaborate with internal or external customers across cross-functional teams.Ways To Stand Out From The CrowdDeep familiarity with NVIDIA’s healthcare platforms, including BioNeMo (for generative AI in biology), Clara (for medical imaging/devices), and/or Parabricks (for accelerated genomics).Experience driving developer adoption or leading technical teamworks within biotech, digital health, medtech, or pharmaceutical enterprises at scale.Hands-on experience with foundational biological models, structural biology tools (e.g., AlphaFold workflows), or processing massive genomic, clinical, or electronic health record (EHR) datasets.A builder attitude with a passion for using technology and community engagement to solve global health, clinical, and biological challenges.NVIDIA is widely considered to be one of the technology world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative, autonomous, and passionate about the future of AI in medicine, we want to hear from you!, , JR2019798 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Computer Hardware Manufacturing

Why APG-Neuros? For over 20 years, APG-Neuros has been driving innovation in wastewater treatment, growing from a small Canadian startup into an internationally recognized manufacturer of high-speed turbo blowers and advanced aeration solutions. Our success is built on the talent, passion, and expertise of our people. As we continue to grow, we're looking for individuals who want to make an impact and help shape the future of sustainable infrastructure. APG-Neuros ' headquarters is located in B…

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We AreHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job DescriptionInformation Developer IIILocation: Galway, IrelandWorking Pattern: Hybrid (2 days per week in the Galway office)Employment Type: Full-Time, PermanentShape the Future of Technical DocumentationAt HPE, we're transforming how technical information is created, delivered and consumed. We're looking for an Information Developer III to join our established team of technical writers in Galway and help create the documentation that enables successful deployment of cutting-edge private cloud and infrastructure solutions.This is an exciting opportunity for an early to mid-career Technical Writer who enjoys translating complex technical concepts into clear, structured and user-friendly content. You'll work closely with technical teams across the business while gaining exposure to AI-enabled documentation practices, private cloud technologies and enterprise infrastructure solutions.What You'll DoAs part of a team of seven technical writers, you will:Create and maintain installation, deployment and procedural documentation for HPE Services teams.Produce clear, accurate and user-focused technical content.Develop deployment guides supporting private cloud and infrastructure solutions within customer data centres.Collaborate with engineers, architects, services teams and technical stakeholders to gather and validate information.Translate complex technical concepts into easy-to-understand documentation.Use AI-enabled tools and technologies to improve documentation quality, efficiency and consistency.Support continuous improvement initiatives across documentation standards, processes and workflows.Manage multiple documentation projects while maintaining high quality standards.Contribute to the development of modern content creation practices and documentation strategies.Essential ExperienceWhat We're Looking ForExperience as a Technical Writer, Information Developer or related documentation professional.Strong experience creating procedural, installation and deployment documentation.Experience producing content for technical audiences.Ability to quickly understand technical products, services and infrastructure solutions.Excellent written communication skills with exceptional attention to detail.Experience working with technical stakeholders and subject matter experts.Ability to manage multiple priorities and deadlines effectively.Comfortable working within a collaborative team environment.Technical KnowledgeExperience with some or all of the following would be beneficial:Tridion Docs.Oxygen XML.Markdown.Structured authoring and content management tools.XML, HTML or related technologies.Private cloud or infrastructure technologies.VMware or virtualisation platforms.AI-assisted documentation and content creation tools.What Makes You SuccessfulYou'll thrive in this role if you:Enjoy learning new technologies and technical concepts.Take pride in creating high-quality, accurate documentation.Have a passion for improving user and customer experiences.Enjoy solving problems and improving processes.Are curious about how AI can enhance technical content creation.Work well with global teams and cross-functional stakeholders.Team & EnvironmentReporting to Mary Gwynne.Part of an established team of seven technical writers.Hybrid working model with approximately two days per week in the Galway office.Collaborative, supportive and knowledge-sharing environment.Opportunity to work with colleagues supporting critical HPE services and private cloud deployments.Why Join HPE?Join an experienced and supportive documentation team.Work with leading private cloud and enterprise infrastructure technologies.Gain exposure to AI-enabled documentation tools and emerging content technologies.Access excellent learning and development opportunities.Contribute to innovative process improvement initiatives.Build expertise in technical communication within a global technology leader.Help support mission-critical customer deployments and enterprise solutions.If you're passionate about technical communication, technology and creating exceptional documentation experiences, we'd love to hear from you.What We Can Offer YouHealth & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay ConnectedFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.JobEngineering ServicesJob LevelSpecialistHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.Recruitment Fraud AlertWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

We Are: Accenture is a global professional services and solutions company that helps leading organizations reinvent with digital, cloud, data, and AI capabilities, drawing on its large global workforce, industry expertise, and ecosystem partnerships to create 360 value. By combining hands-on engineering with deep industry context, we help organizations build their digital core, modernize operations, unlock value from data and AI, and deliver tangible business outcomes at speed and scale. Role S…

We Are: Accenture is a global professional services and solutions company that helps leading organizations reinvent with digital, cloud, data, and AI capabilities, drawing on its large global workforce, industry expertise, and ecosystem partnerships to create 360 value. By combining hands-on engineering with deep industry context, we help organizations build their digital core, modernize operations, unlock value from data and AI, and deliver tangible business outcomes at speed and scale. You Ar…

Staff Developer Relations Engineer, Google Cloud _corporate_fare_ Google _place_ Toronto, ON, Canada; Waterloo, ON, Canada; 8 more; 7 more Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XThis posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. Applicants in San Francisco: Qualified applications with arrest or conviction records…

Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700 team members, 1,500 AI & data experts, and 100 prime contracts, we deliver on a scale and with purpose. We've been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private …

Experience: 3-5 Years Location: Remote Required Skills: Conversation Design Dialogflow, IBM Watson, LivePerson, LUIS or similar Conversational AI / NLP Voiceflow, Botmock, Botsociety, Adobe XD UX Writing & Voice Design Natural Dialog Flow Design Customer Journey Mapping Agile / Scrum Contact Center domain preferred Priority: Strong Genesys Cloud , Contact Center , Conversational AI , Dialogflow , and Voice Design backgrounds.

hackajob is collaborating with Oracle to connect them with exceptional professionals for this role. Description OThis position is based in Nashville, Tennessee. Candidates must be able to work on-site according to the team's schedule. racle Cloud Infrastructure (OCI) powers Oracle’s global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCI’s performan…

About MarsDevsMarsDevs is a Product Engineering and AI Development company helping startups and enterprises build scalable software products, AI-powered solutions, and digital experiences. We work with global clients across multiple industries and are passionate about technology, innovation, and knowledge sharing.Role OverviewWe are looking for a Developer Relations (DevRel) Specialist to help build and grow MarsDevs' presence within the developer and technology ecosystem.As a DevRel Specialist, you will act as the bridge between our engineering team and the broader developer community. You will create technical content, engage with developers, host webinars and events, promote engineering best practices, and help establish MarsDevs as a trusted voice in AI, product engineering, and emerging technologies.Key ResponsibilitiesDeveloper AdvocacyRepresent MarsDevs within developer communities and technology networks.Build relationships with developers, founders, CTOs, and technology leaders.Act as a trusted technical voice for the company.Promote knowledge sharing and community engagement.Content & Thought LeadershipCreate technical blogs, tutorials, articles, and case studies.Develop content around AI, LLMs, RAG, software architecture, cloud technologies, and product engineering.Create LinkedIn content and technical insights that showcase MarsDevs' expertise.Work with engineering teams to highlight project successes and technical innovations.Community EngagementParticipate in developer forums, online communities, and social platforms.Organize and host webinars, workshops, technical sessions, and meetups.Build and nurture relationships with developer communities and technology groups.Encourage discussions around emerging technologies and industry trends.Feedback & Market InsightsGather feedback from developers and technology communities.Monitor industry trends, developer tools, and emerging technologies.Share insights and recommendations with internal teams and leadership.Employer BrandingPromote MarsDevs' engineering culture and technical achievements.Highlight team certifications, technical milestones, and innovation initiatives.Support hiring efforts by increasing visibility within the developer ecosystem.Partnership & Ecosystem DevelopmentIdentify opportunities for partnerships with developer communities, technology platforms, and industry groups.Collaborate with technology partners on joint webinars, content initiatives, and community programs.Required QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, Communications, Marketing, or a related field.3–5 years of experience in Developer Relations, Technical Writing, Software Development, Community Management, Technical Marketing, or similar roles.Strong understanding of software development concepts, APIs, web technologies, and modern development practices.Good understanding of AI, Machine Learning, LLMs, RAG, AI Agents, and cloud platforms.Excellent communication, presentation, and storytelling skills.Strong written English with the ability to create technical content.Ability to explain technical concepts to both technical and non-technical audiences.Preferred QualificationsExperience speaking at webinars, meetups, conferences, or technical events.Experience creating technical blogs, tutorials, or educational content.Familiarity with developer communities and open-source ecosystems.Hands-on experience with modern development technologies.Active presence on LinkedIn, GitHub, Medium, Dev.to, or other technical platforms.Success MetricsGrowth of MarsDevs' developer community and audience.Number of technical content pieces published.Webinar, meetup, and community engagement metrics.Partnerships established with developer communities and technology organizations.Growth in brand visibility and thought leadership.Contribution to inbound business opportunities and recruitment efforts.What We're Looking ForPassion for technology and community building.Strong networking and relationship-building abilities.Curious about emerging technologies and AI.Comfortable interacting with developers, founders, CTOs, and business leaders.Ability to represent MarsDevs as a credible and trusted technology partner. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Senior Manager, Value & Impact ManagementGlobal Customer SupportRole OverviewAs Senior Manager, Value & Impact Management, you will play a critical leadership role in advancing Blackbaud’s AI‑first, digital‑led Customer Support strategy. Operating within a highly matrixed environment, this role requires strong strategic thinking, systems leadership, and close cross‑functional partnership with Product, IT, Engineering, and Data & Intelligence to scale modern support capabilities across people, platforms, and AI.Reporting to the VP, Head of Global Customer Support, you will be accountable for the day‑to‑day execution and long‑term evolution of four tightly connected domains: Digital Support Experience, Enablement & Readiness, GenAI and Agentic AI capabilities, and Knowledge as foundational infrastructure. Together, these domains form the intelligence and execution layer that enables Customer Support to operate predictively, consistently, and at scale.This role establishes Knowledge as foundational infrastructure, not content, serving as the single source of truth and intelligence backbone for Customer Support. Knowledge quality, structure, and retrieval performance directly define the effectiveness of GenAI and Agentic AI systems, ensuring both human agents and autonomous workflows are grounded in trusted, explainable intelligence.As Blackbaud continues its shift toward proactive, predictive, and increasingly autonomous support, you will help shape the operating model, governance, and learning loops that connect knowledge, training, digital experience, and AI into a cohesive system, driving measurable improvements in agent effectiveness, customer effort, time to value, and trust.Success in RoleSuccess in this role will be defined by the ability to transform knowledge, training, digital experience, and AI agents into a unified intelligence layer for Customer Support. By embedding GenAI, Agentic AI, automation, and continuous learning loops into the foundation of support operations, you will enable both human agents and AI systems to operate with greater speed, accuracy, and confidence.Through this integrated, AI‑first operating model, you will increase agent effectiveness, accelerate time to resolution, reduce customer effort, and strengthen customer confidence, directly advancing Blackbaud’s mission to deliver a customer‑centric, intelligent, and AI‑powered support experience.Key ResponsibilitiesStrategic Leadership & Operating ModelProvide strategic and operational leadership for a multidisciplinary team spanning Digital Support Experience, Enablement & Readiness, Knowledge, and AI enablement. Support the definition and maturation of an AI‑first, agent‑led support operating model, clarifying how human agents, AI copilots, and autonomous agents work together across the support lifecycle. Build a strong, engaged, and future‑ready team capable of operating in a data‑driven, digitally enabled, and AI‑augmented environment. Recruit, develop, and retain talent with capabilities across knowledge systems, AI enablement, digital experience, and change leadership. Digital Support ExperienceLead the evolution of the digital support experience, ensuring a cohesive and connected omnichannel journey across self‑service and assisted support. Design and scale digital experiences that leverage knowledge and AI to deliver contextualized next‑best actions, proactive guidance, and consistent outcomes. Partner with Product, IT, and CS Operations to ensure digital touchpoints are integrated with agent and AI workflows. Enablement & ReadinessDesign and scale targeted, workflow‑specific training and readiness programs that support agents at scale. Tie enablement efforts directly to performance signals, knowledge quality, and customer demand patterns. Establish learning loops that translate operational insights into improved readiness, coaching, and skill development. GenAI & Agentic AI CapabilitiesAdvance GenAI and Agentic AI capabilities that augment and progressively automate support work, including: Intelligent triage and routing Real‑time agent guidance and decision support Summarization and documentation Knowledge creation and improvement Proactive and preemptive customer engagement Partner with CS Operations and Corporate IT to support the automation and tooling strategy that enables secure, scalable, and governed AI adoption. Help define metrics and feedback mechanisms to measure AI effectiveness, trust, and operational impact. Knowledge as InfrastructureLead the evolution of a modern Knowledge Management ecosystem, with KCS practices providing the operating discipline to keep knowledge accurate, reusable, and continuously improving. Ensure knowledge is structured and governed to support: Retrieval‑augmented generation (RAG) AI reasoning and decision support Consistent execution across human and AI agents Treat knowledge quality and retrieval performance as first‑order drivers of AI effectiveness and customer outcomes. Governance & Cross‑Functional PartnershipOperate as a delegated representative of Customer Support leadership in cross‑functional forums, ensuring priorities, decisions, and execution remain aligned with the broader Support strategy and direction. Contribute to the establishment and execution of governance frameworks that ensure digital, knowledge, and AI capabilities are secure, compliant, ethical, and enterprise‑ready, escalating decisions as appropriate. Partner closely with Product, R&D, IT, Data & Intelligence, Marketing, Services, Customer Success, Sales, Sustained Engineering, and Legal to drive alignment, coordinate execution, and resolve dependencies on behalf of the Support organization. Act as a change leader and trusted voice for Customer Support, advancing digital transformation and AI maturity through influence, collaboration, and disciplined execution rather than unilateral authority. Education & Experience10+ years of experience in Customer Support, Customer Success, or Services organizations, with 3+ years in people‑management roles. Experience leading digital transformation, AI‑enabled initiatives, or platform‑scale operational change in a complex SaaS or enterprise software environment. Demonstrated ability to design and scale knowledge systems, training models, or digital experiences that drive measurable outcomes. Strong understanding of how knowledge, training, and digital workflows enable GenAI, Agentic AI, and automation at scale. Proven success operating in highly matrixed organizations and influencing across functions without direct authority. Data‑driven, systems‑oriented leader with a track record of translating strategy into operational results. A relevant undergraduate degree or equivalent professional experience required. Role will work US hours to align to the support organization team.Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information securityprofessionals globally that have influenced the cyber security mindset of countless organizations worldwide.Visit us on www.eccouncil.orgEC-Council University (ECCU) is an academic institution that operates under the parent company EC-Council, the largest professional training and certification body in Information Security. ECCU courseware and curriculum is nationally accredited by the Distance Education Accrediting Commission (DEAC).ECCU is primarily focused on cyber security and offers both a Bachelors (BS) and a Master (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and therefore is 100% online. EC-Council University owned by the EC-Council Group. EC-Council coined the phrase Ethical Hacking in 2001 and is the world's largest Cybersecurity certification body, carrying accreditations by the US Department of Defense (DoD), ANSI, and more. Experience a rewarding career that allows you to influence education in various Cyber Security domains such as Ethical Hacking, Digital Forensics, Penetration Testing, Network Defence and more.www.eccu.eduPosition OverviewThe Curriculum Designer is responsible for collaborating with the Chief Academic Officer, Program Manager, Instructional Technologist, and other Curriculum Designers to design online courses. The Curriculum Designer participates in the design of training materials, course content, and fully online courses. The Curriculum Designer will maintain and evolve the course development standards in coordination with other Curriculum Designers. The Curriculum Designer role will also support the onboarding and training of new Curriculum DesignersKey ResponsibilitiesCollaborate with the Chief Academic Officer, Program Manager, Instructional Technologist, and other Curriculum Designers to produce courses that are instructionally sound, interactive at multiple levels, achieve the competencies, and meet the needs of the program.Design authentic assessments to demonstrate achievement of the course competencies.Design courses that meet ECCUs quality standards.Create and maintain styles, standards, and best practices for online course design.Conduct training and informative sessions with peers, faculty, and staff.Create interactive multimedia elements that incorporate multiple learning styles.Design courses and partake in large-scale projects/initiatives.Articulate design approaches and best practices in online learning to the Chief Academic Officer and Program Manager.Performs other duties as assigned.Required Skills & QualificationsAt least 5 years curriculum/instructional design experienceHigher Education and EdTech experience preferredStrong project management skills.Experience building storyboards for engaging training or courses built by Instructional Technologists on Articulate Storyline, Articulate Rise, Adobe Premiere, and/or similar tools.A bachelors degree in curriculum and instruction or instructional design/technology from an accredited institution is preferred. A computer science/IT bachelor's degree is an added advantage. EC-Council University follows the requirements set by the Department of Education, accrediting agencies, and the states in which the University operates.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, competencies, and skills required of personnel so classified. Furthermore, this job description is subject to vary or change at any time based on the current needs of the business or due to reasonable accommodation.Candidates with International exposure and available to join at short notice are preferred.About Our CultureEC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community.Additional InformationEC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at ecchr@eccouncil.org and let us know how we can assist.To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein.Candidates further waive any intellectual property or moral rights in such submissions, confirm that the work is original and free of third-party infringement, and acknowledge that it is provided solely for evaluation purposes, with no ownership or other rights retained.Our Privacy Policy outlines how we collect, use, store, and protect your personal data during the recruitment process. This may include information such as your name, contact details, employment history, qualifications, and any other details you provide as part of your application. All data is handled in compliance with applicable data protection and privacy regulations.Please review our policy here: EC-Council Privacy Policy – User and Company | EC-Council. Submission of your application will be considered as your acceptance of the terms stated above. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Computer and Network Security

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Knowledge ManagerOracle & Enterprise Applications PracticePosition SummaryThe Knowledge Manager will establish, govern, and continuously enhance the Oracle & Enterprise Applications Practice knowledge ecosystem. This role will be responsible for defining the knowledge management strategy, building and maintaining a centralized knowledge repository, and ensuring that delivery teams, architects, solution leads, and practice leadership have access to high-quality, reusable assets, accelerators, methodologies, lessons learned, case studies, and intellectual property.The role serves as a critical enabler for delivery excellence, innovation, practice growth, employee development, and operational efficiency by transforming institutional knowledge into a scalable and accessible business asset. The Knowledge Manager will work closely with Practice Leadership, Solution Architects, Delivery Teams, PMOs, Learning & Development teams, and Sector Leaders to drive knowledge capture, reuse, governance, and adoption across the Oracle and Enterprise Applications portfolio.Key ResponsibilitiesKnowledge Management Strategy & GovernanceDefine and execute the Practice Knowledge Management Strategy aligned with business objectives.Establish governance frameworks, standards, taxonomies, metadata models, and content lifecycle management processes.Create policies for content creation, review, approval, publication, archival, and retirement.Lead Knowledge Management Steering Committee meetings and drive knowledge initiatives across the practice.Develop KPIs and dashboards to measure knowledge creation, consumption, reuse, and business impact. Enterprise Knowledge Repository ManagementDesign, implement, and maintain a centralized practice-wide knowledge repository.Ensure knowledge assets are organized, searchable, current, and easily accessible.Manage repository structure, tagging standards, content classification, and access controls.Implement processes to continuously improve repository usability and user experience.Drive adoption of collaboration and knowledge-sharing platforms. Knowledge Capture & Content ManagementEstablish systematic processes to harvest knowledge from client engagements, proposals, delivery programs, and innovation initiatives.Capture and curate:Methodologies and delivery frameworksSolution accelerators and toolsReusable templates and work productsImplementation playbooksLessons learned and best practicesCase studies and success storiesTraining materials and learning contentIndustry and functional domain expertisePartner with engagement teams to ensure timely contribution of assets into the repository. Practice Enablement & AdoptionPromote a culture of knowledge sharing and collaboration across the Oracle and Enterprise Applications practice.Drive awareness campaigns and adoption programs to increase repository usage.Enable consultants, architects, and leaders to contribute and consume knowledge effectively.Partner with Learning & Development teams to integrate knowledge assets into capability-building programs.Develop communication plans and knowledge-sharing forums across practice communities. Intellectual Property & Asset DevelopmentSupport creation and management of practice intellectual property and delivery accelerators.Maintain inventories of reusable assets and identify gaps requiring new content development.Collaborate with solution and offering leaders to package knowledge into repeatable service offerings.Ensure alignment between methodologies, tools, accelerators, and practice standards. Analytics & Continuous ImprovementMonitor repository health, asset utilization, user engagement, and knowledge contribution metrics.Conduct regular audits to ensure content quality, relevance, and compliance.Identify opportunities for automation, AI-enabled search, content recommendations, and knowledge discovery.Benchmark best practices and continuously evolve the knowledge framework. Key Performance Indicators (KPIs)Percentage of delivery teams contributing reusable assets.Repository adoption and active user metrics.Search success and user satisfaction scores.Knowledge asset reuse rate across engagements.Number of new accelerators, playbooks, and reusable artifacts created.Reduction in effort through knowledge reuse.Repository content quality and currency score.Knowledge contribution compliance across projects.Required QualificationsEducationBachelor's or Master's degree in Information Management, Business, Technology, Knowledge Management, or related discipline.Experience8+ years of experience in Knowledge Management, Practice Operations, Learning & Development, Content Management, or Consulting Enablement roles.Experience supporting Enterprise Applications, ERP, Oracle Cloud, SAP, Microsoft, or large consulting practices preferred.Proven experience designing and managing enterprise knowledge repositories.Experience driving organization-wide knowledge-sharing and adoption programs.Required SkillsFunctional SkillsKnowledge Management frameworks and best practicesInformation architecture and taxonomy designContent lifecycle managementRepository governance and administrationProcess design and continuous improvementChange management and stakeholder engagementTechnology SkillsMicrosoft SharePointMicrosoft Viva / Microsoft 365 Collaboration PlatformsKnowledge Management platformsPower BI reporting and analyticsAI-enabled search and content discovery solutionsContent management systemsLeadership SkillsStrategic thinkingStakeholder managementCross-functional collaborationExecutive communicationInfluencing without authorityProgram managementSuccess ProfileThe ideal candidate is a strategic thinker with a passion for enabling large consulting organizations through knowledge. They combine strong governance and operational discipline with the ability to foster collaboration, drive adoption, and build a culture where knowledge is treated as a critical enterprise asset. The individual will play a pivotal role in transforming the Oracle & Enterprise Applications Practice into a knowledge-driven, highly scalable organization that accelerates delivery excellence, innovation, and growth.EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Professional Services

Job TitleTechnical Writer - Tech Support Documentation | Content development | 2-5yAbout Skyhigh SecuritySkyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.Role OverviewThe Technical Writer will be responsible for creating, updating, and maintaining high-quality technical documentation that empowers our Technical Support team and our customers to quickly and effectively resolve product issues. This role is crucial in translating complex technical information and support best practices into clear, concise, and user-friendly knowledge base articles, troubleshooting guides, and internal support procedures.About The RoleThe Technical Writer will be responsible for creating, updating, and maintaining high-quality technical documentation that empowers our Technical Support team and our customers to quickly and effectively resolve product issues. This role is crucial in translating complex technical information and support best practices into clear, concise, and user-friendly knowledge base articles, troubleshooting guides, and internal support procedures.Key ResponsibilitiesWrite and edit customer-facing and internal technical support content, including FAQ articles, troubleshooting guides, how-to tutorials, and known issue workarounds.Develop and maintain internal procedural documentation for the Technical Support team, such as escalation paths, diagnostic steps, and new feature support processes (SOPs).Ensure all documentation adheres to established style guides, voice, and quality standards for clarity, accuracy, and consistency.Organize and structure technical content within the Knowledge Base/Content Management System (CMS) to ensure high findability and usability for both internal agents and external customers.Work closely with Technical Support Engineers, Product Engineers, Quality Assurance, and Product Managers to gather necessary information and validate technical accuracy.Proactively identify areas where documentation is needed based on support ticket trends, customer feedback, and internal team requests.Gather feedback from the Technical Support team and customers to continuously improve content, addressing clarity, completeness, and effectiveness.Track and analyze key performance indicators (KPIs) for documentation (e.g., article views, time-to-resolution, case deflection rate) and use data to prioritize and optimize content.Manage the full documentation lifecycle, including regular reviews and necessary updates to reflect product changes, new issues, and updated support processes.SkillsKnowledge of Operating systems, networking concepts (TCP/IP, DNS, SSL) and cloud technologies like AWS, AzureProven ability to translate complex technical concepts into clear, easy-to-understand content for various audiences (technical and non-technical).Ability to quickly learn and understand complex software, hardware, or technical systems. Familiarity with technical support environments is a significant plus.Meticulous editing and proofreading skills to ensure content is accurate and error-free.Experience with documentation tools, Content Management Systems (CMS), and Knowledge Base platforms (e.g., Zendesk Guide, Confluence, SharePoint, etc.).Ability to manage multiple documentation projects simultaneously and meet deadlines in a fast-paced environment.QualificationsBachelor's degree in Computer Science or Engineering..2-5 years of professional experience as a Technical Writer or Knowledge content creator preferably in a role supporting a Customer Support, Technical Support, or Customer Success team.Portfolio of work demonstrating clear and effective technical documentation samples.Preferred Qualifications Experience working with ticketing systems (e.g., JIRA Service Desk/Management(JSD/JSM), ServiceNow, Salesforce Service Cloud).Familiarity with Network/ Cloud Security concepts.Experience with visual communication tools for creating diagrams and screenshots. Responsible for designing, writing, revising and/or editing of technical and/or promotional papers (i.e., application papers, product descriptions, catalogs, manuals/guides, commercial applications, brochures, product articles, etc.). Analyzes and interprets data to determine appropriate syntax, style, and grammatical usage. Information may be produced on hard copy or electronic medium. Performs tasks related to the construction of technical and non- technical illustrations and graphics. Attends planning/coordination meetings to assess customer requirements. Responsibilities may include: overseeing preparation of illustrative material, selecting drawings, sketches, diagrams, and charts, supporting slide/video production, serving as editor on specific publications including article selection, artwork coordination, productions and distribution. May assist in preparation and layout of work for publication. Individuals act as internal experts, consultants, and program/project managers and represent the corporation to external groups, agencies, and vendors.Company Benefits And PerksWe believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Our Commitment To YouAt Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development