Cloud & Infrastructure Documentation Jobs

Direct message the job poster from PracticeSuite, Inc. Deepesh Damodaran Deepesh Damodaran Vice President - Technology @ PracticeSuite, Inc. Job Summary:We are seeking a skilled and experienced technical writer to join our team. The successful candidate will be responsible for creating, editing and maintaining technical documentation, including user manuals, technical specifications, and other technical materials.Key Responsibilities:Collaborate with product managers, developers, and other subject matter experts to gather and interpret technical information and user needs.Create and maintain high-quality documentation, including user guides, API references, FAQs, and release notes. Organize and present complex technical information in a clear, concise, and user-friendly format.Ensure that all documentation is accurate, complete, and up to date.Work closely with development teams to ensure that documentation reflects the latest product features and capabilities.Manage the documentation process, including version control and document distribution.Continuously improve documentation based on user feedback, analytics, and product updates.Ensure all content aligns with our style guide, tone of voice, and accessibility standards.Participate in the development of documentation standards and best practices.Develop and maintain knowledge of industry standards and trends.Required Skills/Experience4+ years of experience in technical writingBachelor’s degree (preferably in English)Excellent writing, editing, and proofreading skills.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Experience with documentation tools, such as Microsoft Word, Adobe Acrobat etc.Experience with HTML, CSS, and XML is a plus.Knowledge of software development methodologies and the software development lifecycle a plus.Excellent communication and interpersonal skills.Should be able to converse in English.Immediate JoinerLocation – Kochi (Kerala) (Complete WFO)Who We Are:PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.Please visit our website to learn more about us, at www.practicesuite.comPracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.Interested candidates share resume at talent@practicesuite.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development and IT Services and IT Consulting

Our client is a leading global investment bank. JOB DESCRIPTION Step into the role of a Principal Information Architect (Executive Director) at our client and become a promoting force behind the development and adoption of cutting-edge, cloud-based technologies. Make metadata real, usable, and impactful in modern engineering. In this role, you'll sit at the intersection of Information Architecture and Software Engineering—building models, languages, and tooling that help teams move faster with …

Salary: £52,000 - 52,000 per year Requirements: Proven experience as a Technical Author, Technical Writer, or in a similar technical documentation role Ability to understand technical concepts and work with engineers and technical specialists to gather information for accurate documentation Relevant experience in areas such as cloud and on-premises environments, Azure, IT infrastructure and operations, SaaS and client-server applications, technical and user-focused documentation, Confluence, Ma…

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Localisation Project CoordinatorLocation: London, United KingdomAbout the role:  Working within the Cross Channel Marketing (XCM) Project Management function, this role is built for someone ready to develop a strong foundation in localisation project management. You'll support the end-to-end coordination of small to medium-scale multi-channel campaigns, working under the guidance of senior Project Managers and building your knowledge of creative production, localisation workflows, and media specifications.You'll play a key part in maintaining cross-functional alignment between internal teams, external agencies, and business partners — while contributing to the continuous improvement of localisation processes and tools.What you will be doing:  Support the localisation of integrated campaigns for UK and European markets across TV, Radio, OLV, Print, Social, Digital Display, and (D)OOH — working with internal teams and external agenciesAssist with approvals and QC processes to help ensure accurate, complete asset delivery across small to medium campaign scopesLiaise with local and global teams and media agencies to confirm media formats and help compile deliverables listsSupport trafficking activities, helping ensure accurate, timely, and approved delivery to media owners under senior supervisionTrack project timings, meeting notes, resource scheduling, scope, and approvals on creative development projectsAct as the primary point of contact for clearly defined tasks and smaller sub-projects, escalating broader decisions to senior Project ManagersMonitor project risk and team utilisation; flag and escalate issues promptlyWork closely with creative teams — internal and external — to support the development and handover of assets across channelsCollaborate with Producers, Post Producers, Project Managers, Campaign Managers, and Creative Leads to help identify and schedule resources based on campaign needsSupport the integration of AI tools into day-to-day localisation workflowsKeep knowledge of media formats and technical specifications current across existing and emerging channels, seeking guidance from senior team members for complex or unfamiliar requirementsAssist with asset archiving and ensure documentation is accurate and completeContribute to the ongoing improvement of project management processes and tools, with a focus on localisation What you need to be great in this role:  Experience in project coordination or project management support — from an in-house creative team, agency, internship, or comparable settingSome exposure to localisation or transcreation processes, or a clear interest in developing these skillsComfort managing multiple projects at once with strong prioritisation skillsFamiliarity with project management tools such as Trello, Asana, JIRA, or Monday.com; ability to pick up new tools quicklyProficiency in Microsoft Office (Excel, PowerPoint, Word)A basic understanding of creative development and production processes, and an interest in building on thisProfessional proficiency in a European language is desirableSome exposure to global or cross-functional marketing environments is a plusConfidence with new technology and a genuine curiosity about how digital tools can improve workflowsBasic awareness of project budgets; ability to support spend tracking and documentation under guidanceBasic proficiency with Gen AI tools relevant to project coordination and localisation workflowsCuriosity about how AI can improve output quality and process efficiencyWillingness to develop prompting skills and contribute to AI tool integration in the project cycleAgentic mindset: able to break tasks into clear steps and find practical solutions Req ID: 18825 Our values shape everything we do: Be Ambitious to succeed   Be Imaginative to push the boundaries of what’s possible   Be Inspirational to do groundbreaking work   Be always learning and listening to understand   Be Results-focused  to exceed expectations   Be actively pro-inclusive and anti-racist across our community, clients and creations   Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle. Show more Show less Seniority level Entry level Employment type Volunteer Industries Technology, Information and Internet

What you'll do Create tested integration examples and walkthroughs for SQL Cockpit APIs and MCP-compatible AI clients. Explain authentication, permissions, deployment options, and current tool limitations in practical documentation. Support developers through community discussions, demos, workshops, and reproducible issue reports. Turn integration feedback into engineering improvements and work with marketing on technically accurate content.What we're looking for Hands-on development experience with APIs, Git, automated tests, and relational databases. A portfolio of clear technical writing, code examples, demos, or community contributions. The ability to troubleshoot integrations and communicate constructively with database and development teams. Familiarity with MCP, TypeScript, or SQL Server is helpful; willingness to learn is essential.Apply for this roleApplications are reviewed through our customer portal admin panel.Full nameEmail addressPhone numberLocationCurrent companyNotice periodSalary expectationRight to workLinkedIn URLCV, portfolio, or website URLUpload your CVPDF or DOCX, up to 5MBUpload a CV so we can review your experience alongside the application answers.Short cover noteRelevant experienceShare a technical guide, demo, or code sample you created. How did you check that another developer could use it?How would you demonstrate an MCP database integration while keeping credentials and production data safe? Show more Show less Seniority level Entry level Employment type Full-time Industries Data Infrastructure and Analytics

Direct message the job poster from InfoSec People Ltd Matthew Lannen Matthew Lannen Delivery Team Lead Senior Technical Author£53,000 - £6100 + Bonus + Excellent BenefitsHybrid WorkingWe're partnering with a leading organisation operating within the UK's critical infrastructure sector to recruit a Senior Technical Author to join a growing Technology Operations team.This is an opportunity to take ownership of technical documentation standards across a complex enterprise environment spanning cloud platforms, data centres, end-user computing and operational services.You'll work closely with architects, engineers, cyber security professionals and senior stakeholders to create clear, engaging and accessible documentation that supports operational excellence.What You'll Be DoingProducing high-quality technical and operational documentationCreating user guides, process documentation and technical specificationsEstablishing documentation standards, templates and style guidesManaging document lifecycle and version control processesCollaborating with technical SMEs across infrastructure, cloud and security teamsImproving documentation quality through stakeholder feedback and operational insightSupporting continuous improvement across IT operationsWhat We're Looking ForProven experience as a Technical Author, Technical Writer or Documentation SpecialistExperience documenting enterprise IT systems and servicesAbility to translate technical concepts into user-friendly contentStrong stakeholder engagement skillsExperience with Microsoft 365 and SharePoint OnlineExperience with Git, GitHub and Azure DevOpsKnowledge of Confluence and MarkdownDegree in IT, Computer Science or a related disciplineWhat's On OfferSalary £53,983 to £61,703Hybrid workingFlexible working arrangementsAnnual bonusAnnual salary reviews25 days holiday plus bank holidaysExcellent pension up to 15% total contributionLife assurance at 14x salaryPrivate healthcare optionsEnhanced parental leaveEmployee wellbeing programmeRetail discounts and cashback schemeTraining and professional development opportunitiesIf you're looking for a role where you can influence documentation strategy and support technology services that underpin critical national infrastructure, we'd love to speak with you. Click Apply or email matthew.lannen@infosecpeople.co.uk for more information. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Utilities, Information Services, and Telecommunications

About Ekco🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We DoOn It: We take ownership, follow through, and get things done.All In : We collaborate, support each other, and commit fully to shared goals.Connected: We build trusted relationships with colleagues, clients, and partners.Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.🏠If these values resonate with you, you’ll feel right at home here.About The RoleWe are looking for an experienced Technical Writer to author and maintain IT Standard Operating Procedures and related controlled documents in a GxP-regulated pharmaceutical environment. You will work with IT Operations, Infrastructure, Security, Application Support, Computer System Validation and Quality Assurance to document how GxP computerised systems and the IT services behind them are run, controlled and kept in a validated state. Your procedures will need to be usable by engineers day to day and still hold up under regulatory inspection.Key ResponsibilitiesAuthor, review and update IT SOPs, work instructions, qualification documentation and templates covering areas such as:IT change management and release managementIncident, problem and service request managementBackup, restore and archivingBusiness continuity and disaster recoveryPatch and vulnerability managementConfiguration managementAudit trail reviewIT supplier and cloud service provider managementMake sure IT procedures meet regulatory expectations, especially 21 CFR Part 11, EU GMP Annex 11, the MHRA GxP Data Integrity Guidance and GAMP 5 (Second Edition).Document the controls that keep GxP systems in a validated state across their lifecycle, from commissioning through periodic review to decommissioning and data migration.Apply ALCOA+ data integrity principles to procedures for electronic records, electronic signatures, audit trails and system administration.Align IT SOPs with ITIL-based service management practices and the organisation's ITSM tooling (e.g. ServiceNow).Work with Information Security to document security controls consistent with frameworks such as ISO 27001, NIST CSF or Cyber Essentials.Manage documents through their full lifecycle in the EDMS: drafting, review routing, approval, effective dating, periodic review and retirement.Harmonise legacy IT documentation by consolidating overlapping procedures, separating GxP from non-GxP scope, and applying a consistent structure and style.Support regulatory inspections, internal audits and supplier audits by preparing IT document packs and responding to documentation queries.Work with Training so that IT staff are trained on new and revised SOPs, with records kept.Essential Skills And ExperienceAt least 3 years' experience writing controlled documentation in the pharmaceutical, biotech or medical device industry, with at least part of that focused on IT or computerised systems.Proven experience writing IT SOPs or IT quality procedures in a GxP environment.Solid working knowledge of 21 CFR Part 11, EU Annex 11, GAMP 5 and data integrity expectations for computerised systems.Good understanding of IT service management processes; ITIL Foundation or equivalent experience is expected.Enough technical literacy to discuss infrastructure, cloud (IaaS/PaaS/SaaS), identity and access management, and backup architectures with engineers, and to document them accurately.Experience with IT change control, CAPA and deviation processes.Hands-on use of an EDMS such as Veeva Vault QualityDocs, MasterControl or OpenText Documentum, and an ITSM tool such as ServiceNow.Excellent written English, with the ability to turn technical detail into clear, unambiguous steps.Confidence in challenging subject matter experts when procedures don't match actual practice.DesirableDegree in computer science, information systems, life sciences or a related discipline.CSV or Computer Software Assurance (CSA) experience, including validation plans, URS, risk assessments and periodic review reports.Familiarity with ICH Q9 (Quality Risk Management) and ICH Q10 (Pharmaceutical Quality System).Experience documenting cloud and SaaS controls, including supplier qualification and shared responsibility models for GxP systems.Experience supporting MHRA, FDA or EMA inspections involving computerised systems.ITIL 4 certification, ISO 27001 awareness, or a technical writing qualification (ISTC/STC).Process mapping skills in Visio, Lucidchart or BPMN.Personal attributesYou are comfortable in two worlds: talking backups and access provisioning with infrastructure engineers, and data integrity and validated state with QA. You are methodical and pragmatic. You care that an IT SOP reflects what really happens at 2am during an incident, not just what looks good in an audit.Why Ekco🏅 Company of the year 2026 Tech Excellence Awards⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations🌈 A culture rooted in diversity, equality, inclusion & belonging🎉 A commitment to internal mobility and career progression✨ Flexible, family-friendly working at the heart of our culture🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk. Show more Show less Seniority level Not Applicable Employment type Other Industries IT Services and IT Consulting

Ubicación: Barcelona | Modelo de trabajo: Presencial Atos es líder europeo en transformación digital, ciberseguridad, cloud y computación de alto rendimiento. Con presencia global y un firme compromiso con la innovación y la sostenibilidad, ofrecemos soluciones tecnológicas que impulsan el futuro digital. Con más de 67.000 profesionales en 61 países, trabajamos para diseñar un espacio de información seguro y sostenible, apoyando el desarrollo científico y tecnológico a nivel mundial. Descripció…

As a Global Account Manager, Developer Relations, you'll be responsible for the technical charter for advancing integration of NVIDIA's libraries, models, and frameworks across one of our largest and most strategic partners. You will work with product teams across NVIDIA and Alphabet — including Google Cloud, Google DeepMind, and Waymo — to drive the integration of NVIDIA's libraries, open models, and frameworks into their platforms, aligning with their long-term business and technical goals. This highly visible position aligns with our product organization to deliver joint solutions that move the needle and with our enterprise go-to-market (GTM) organization to drive mutual success.The ideal candidate brings an outstanding blend of Google ecosystem fluency, a deep passion for developer advocacy, and strong technical account management experience. What you’ll be doing: Drive adoption of NVIDIA software libraries, models, and frameworks throughout business, product, and engineering groups Work closely with the NVIDIA account and technical teams on product and engineering integration priorities and coordination Accelerate critical workloads by showcasing and incorporating the NVIDIA software stack into partner products, platforms, and pipelines. Support the partner in integration by connecting NVIDIA's DevTech, SA, Developer Relations, and Product engineering teams to boost adoption and promote collaborative development of next-generation solutions. Engage NVIDIA technical leaders to guide integrations and resolve technical challenges. Use regular syncs to track adoption, identify new workflows, and relay field insights to product teams. Build strong relationships with executive and technical collaborators across partner organizations — from C-suite sponsors to the developers building production software Advocate for NVIDIA software among the partner’s technical leaders, architects, and developer groups, encouraging early adoption of tools, libraries, SDKs, models, and blueprints Identify unique integration opportunities to deliver differentiated solutions and compelling value propositions — particularly in agentic workflows, data processing and model optimization Champion partner’s needs and perspectives within NVIDIA, influencing product strategy, roadmap and go-to-market initiatives Act as NVIDIA's PIC (Pilot in Command) to lead and influence cross-functional teams — including product management, engineering, solutions architects, marketing, and ecosystem teams — ensuring partnership success Collaborate with GTM teams including marketing and cosell teams to incubate partnerships, deliver early joint wins with key LHAs and highlight joint successes What we need to see: Bachelor's or Master's degree in Computer Science, Engineering, Electrical Engineering, or a similar field (or equivalent experience) 12+ years of overall professional experience in the technology industry in developer relations, product management, technical partnerships, business development, or solutions architecture, including 3+ years of hands-on experience in applying accelerated computing to production workloads - inference serving and optimization, AI/ML/agentic software development, large-scale distributed training, GPU-accelerated query processing and data pipelines, and/or vector search Deep understanding of Hyperscalers platform ecosystems — first-party (1P) services and PaaS offerings, data processing platforms, inference platforms, agentic workflows/frameworks, model catalogs/gardens — and the software stack that runs them Proven ability to structure and implement complex technical engagements, negotiate requirements, prioritize issues, and collaborate with internal and external partners across sales, legal, product, and marketing teams Exceptional ability to distill complex technical concepts and articulate value propositions to audiences ranging from developers to C-suite executives, with end-to-end experience defining, integrating, building, and bringing solutions to market with strategic customers and/or ISV partners Experience influencing partner product roadmaps Ways to stand out from the crowd: MBA, MS, or PhD in computer science, electrical engineering, or a related field Hands-on experience with NVIDIA software libraries, frameworks, and models (e.g., CUDA-X, NVIDIA Agent Toolkit, CUTLASS, CuTeDSL, cuDNN, NCCL, CUPTI, cuVS, cuDF, nvCOMP, Dynamo, Triton, TRT-LLM, TensorRT, Nemotron, Cosmos, NeMo Framework, NeMo RL, NeMo Gym, Megatron-Core, Megatron Bridge). Familiarity with JAX and XLA training stacks at scale. Experience engaging with AI Research organizations Expertise in building frameworks to capture developer sentiment and market shifts, translating real-time ecosystem dynamics into actionable intelligence for industry strategy and product rationalization Deep experience working at or alongside Alphabet — Google Cloud, Google DeepMind, or Waymo With competitive salaries and a generous benefits package, we are widely considered to be one of the world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us and, due to outstanding growth, our best-in-class engineering teams are rapidly growing. If you're a creative and autonomous person with a real passion for technology, we want to hear from you!Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 224,000 USD - 356,500 USD for Level 5, and 272,000 USD - 431,250 USD for Level 6.You will also be eligible for equity and benefits.Applications for this job will be accepted at least until October 2, 2026.This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes.NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Originally posted on Himalayas

Important Notice for Applicants:At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.Why Bixal?Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.Our values: People-First: Emphasizing the importance of people in all aspects of work. Collaboration and Transparency: Valuing teamwork and open communication. Growth Mindset: Encouraging innovation and continuous improvement. Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role:Bixal is seeking a Knowledge Management Specialist, Service Delivery to build and run the knowledge layer behind a large-scale federal support program serving a diverse community of users.In your first 90 days, you will stand up the program’s Tier 0 self-service knowledge base for both external users and internal staff. From there, you will manage the article lifecycle that keeps the knowledge base accurate, useful, and trustworthy, while developing the operating documentation that supports Tier 1 through Tier 3 help desk operations. This role suits someone who sees a knowledge base as a product with users, not simply a repository of documents.Hundreds of thousands of people rely on the program’s digital services and resources each year. When someone gets stuck, the difference between answering their own question in thirty seconds and waiting for support often comes down to the quality of the knowledge layer behind the help desk.This project supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. The work is paired with the IT, cybersecurity, and data operations needed to keep that digital presence secure, reliable, and available around the clock. The program's mission is to ensure the intended audience receives timely, accurate, and accessible information about the programs, services, and policies that affect them with content and platforms built to scale, adapt to changing needs, and hold up to federal compliance and security standards.This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.Compensation:The salary range for this role is $77,000 – $87,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.Responsibilities:Knowledge Base & Content Governance Build and maintain the Tier 0 self-service knowledge base. Run the full lifecycle of knowledge articles. Implement taxonomy, tagging, metadata, and content governance. Maintain the boundary between public and internal content. Help Desk & Operational Knowledge Write and maintain Tier 1–3 help desk SOPs, account setup/maintenance SOPs, and outage-notification processes. Partner with Tier 1–3 support staff, engineering, and cybersecurity to capture and document knowledge. Keep support guidance consistent across phone, email, chat, and social media. Measurement & User Experience Analyze query volume, resolution rates, and support trends to identify knowledge gaps. Contribute to customer journey mapping and target content to common friction points. Enablement & Knowledge Adoption Produce interactive video tutorials and job aids. Train help desk and program staff to submit, review, and use knowledge content. Other relevant duties as qualified/trained to perform Qualifications: Active Secret clearance. An interim Secret is acceptable to start. Bachelor's degree, or equivalent professional experience. At least 4 years in knowledge management, technical writing, documentation development, or content operations. Hands-on experience with an enterprise knowledge base, documentation platform, or content management system. Experience supporting a service desk or IT operations environment, with a working understanding of tiered support models and familiarity with ITIL practices for knowledge management, incident, problem and change. Direct responsibility for the taxonomy, metadata and content governance of a knowledge base or documentation library — structured authoring and standards, not writing alone. Demonstrated ability to draw knowledge out of subject-matter experts, interviewing technical staff and turning what they know into documentation someone else can follow. Demonstrated ability to translate complex technical material into clear, plain-language content that a non-technical reader can act on. Nice to Have Skills and Experience: ITIL v4 Foundation certification, or willingness to obtain it within 90 days of start. Experience supporting a federal or DoD program. Familiarity with service portals and workflow automation — ServiceNow or a comparable ITSM platform. Experience writing for a military, veteran, or military family audience. Working knowledge of Section 508 and WCAG requirements as they apply to published support content. A habit of measuring knowledge content by whether it actually deflected the ticket, not by page views. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.Originally posted on Himalayas

Important Notice for Applicants:At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.Why Bixal?Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.Our values: People-First: Emphasizing the importance of people in all aspects of work. Collaboration and Transparency: Valuing teamwork and open communication. Growth Mindset: Encouraging innovation and continuous improvement. Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role:Bixal is seeking a Knowledge Management Specialist, Digital Support Operations to help keep a large public-facing federal digital program running smoothly and well documented. You will provide Tier 2 support across a portfolio of websites and applications, manage the queue where program questions and issues arrive, document the business processes the support operation runs on, and establish the process for communicating with users when a service is disrupted. It suits someone who would rather fix the process that generated fifty tickets than close them one at a time.The program supports a large and diverse community through a broad portfolio of public websites, applications, and learning platforms. When a program question comes in, an interface breaks, or a service goes down, the quality of the response depends on the processes, documentation, and knowledge behind the support operation.This project supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. The work is paired with the IT, cybersecurity, and data operations needed to keep that digital presence secure, reliable, and available around the clock. The program's mission is to ensure the intended audience receives timely, accurate, and accessible information about the programs, services, and policies that affect them with content and platforms built to scale, adapt to changing needs, and hold up to federal compliance and security standards.This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.Compensation:The salary range for this role is $77,000 – $87,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.Responsibilities:Support & Service Operations Provide Tier 2 support for online resources, website/interface issues, and program questions. Manage the user request and inquiry queue, including acknowledgment, routing, tracking, and closure. Monitor key digital pages, tools, and functions daily and escalate issues. Maintain the service outage and interruption notification process and keep support content aligned with active incidents. Process & Knowledge Management Develop and document standardized business processes for staff portals, help desk operations, and user messaging workflows. Run and maintain the link-vetting program, including reviews, SOPs, approvals, reporting, and replacement recommendations. Train staff to submit, use, and maintain knowledge and content. Content Quality, Findability & Publishing Perform technical editing and proofreading against program standards, AP style, and federal plain-language requirements. Coordinate with information architecture and search specialists on metadata, categorization, retrieval, reuse, tracking, and routing. Contribute to digital publishing operations, including the editorial calendar, recurring publications/newsletters, subscriptions, and audits. Partner with search specialists on staff education around search, findability, and content standards. Measurement & Continuous Improvement Build and maintain the Tier 2 customer support satisfaction dashboard. Analyze recurring issues, trends, and topics. Translate support data into process improvements and self-service content. Other relevant duties as qualified/trained to perform Qualifications: Active Secret clearance. An interim Secret is acceptable to start. Bachelor's degree, or equivalent professional experience. At least 4 years in knowledge management, technical writing, documentation development, content operations, or customer support operations. Hands-on experience with an enterprise knowledge base, documentation platform, or content management system. Experience providing tiered customer or program support, working to defined acknowledgment and routing timeframes with a ticketing or case management system, and familiarity with ITIL practices for knowledge management, incident, problem and change. Experience documenting business processes and standard operating procedures used by an operational team. Experience with incident or service-disruption communications — the processes, severity definitions and notice templates that govern how users are told something is broken. Demonstrated ability to draw knowledge out of subject-matter experts, interviewing program and technical staff and turning what they know into documentation someone else can follow. Demonstrated ability to translate complex technical or policy material into clear, plain-language content that a non-specialist can act on. Nice to Have Skills and Experience: ITIL v4 Foundation certification, or willingness to obtain it within 90 days of start. Experience supporting a federal or DoD program, particularly in outreach, communications, or public-facing digital services. Strong editing skills — you can take someone else's draft and make it correct, clear and consistent with a style guide, whether AP or a house guide. Experience turning support or content performance data into reporting that actually changed a process. Experience with enterprise email or subscription publishing platforms. Experience developing training materials and delivering workshops to staff audiences. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.Originally posted on Himalayas

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. 30% traveling to customer onsite required for eligibility Job Summary: The Software Training Specialist plays a pivotal role in preparing and delivering high-quality training to both new and existing customers, leveraging adult learning principles and a variety of instructional tools and platforms. This position is responsible for continuously improving training processes, conducting instructor-led sessions online and onsite, and ensuring content stays current with product updates and industry standards. By facilitating communities of practice, implementing reinforcement strategies, and coaching customer super users, the specialist drives knowledge transfer, user engagement, and long-term solution adoption. Ongoing professional development through workshops and certification ensures the specialist remains equipped to provide exceptional support and guidance throughout the customer journey.Reporting to the Sr Manager, Professional Services Key Duties and Responsibilities:Develop and Prepare Training Programs•Conduct classroom training at company sites, industry conferences, or customer locations.•Coordinate and schedule training sessions, including participant and resource management.• Promote and facilitate adoption of online learning modules (e.g., SmartZone) to support ongoing user education.• Determine individual and group training needs to address specific business requirements.Enhance Training Effectiveness and Engagement• Continuously evaluate and improve training formats, materials, and delivery methods to enhance scalability, accessibility, and effectiveness.• Leverage AI tools to analyze learner feedback and performance data, identify gaps, and continuously improve effectiveness training content and delivery.•Solicit and provide feedback regarding curriculum and programme design to ensure training content is relevant and current with product updates.•Implement reinforcement strategies such as spaced-learning campaigns, micro-challenges, job aids, and peer learning groups to boost retention and long-term adoption.• Facilitate communities of practice, user groups, and ongoing enablement sessions to foster peer learning and sustained engagement. Support Customer Success and Solution Adoption• Define and communicate training expectations to end users for effective learning outcomes.•Develop and mentor customer super users to enable them to lead internal training, advocate for best practices, and drive ongoing adoption within their organisations.• Deliver train-the-trainer programmes, including coaching and shadowing, to empower customer super users.• Assess post-training knowledge transfer and identify areas for improvement.• Maintain up-to-date training databases and content reflecting latest product enhancements and real-world examples.Collaboration and Continuous Improvement• Work collaboratively with Product, Support, and Customer Success teams to share insights, identify emerging challenges, and inform product or content enhancements.• Identify and escalate risks or issues related to product adoption, technology, knowledge retention, or access to self-learning resources to management as needed.• Support achievement of established metrics (KPIs), including process compliance and customer satisfaction scores (e.g., Net Promoter Score).•Recommend and improve AI-native processes. Professional Development • Participate in educational workshops, seminars, and in-house certification and release training to maintain up-to-date professional and technical knowledge. Your Skills and Qualifications:• Post-secondary education, preferably in training and development, education, or a related field• Previous client-facing training experience, preferably in the software industry• Self-motivated and enthusiastic, with strong interpersonal skills• Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users• Strong understanding of adult learning concepts/theories, training development techniques, and best practices• Strong software & technology aptitude and literacy• Excellent presentation skills• Experience conducting training sessions both in-person and remotely• Excellent documentation skills• Clinical or Financial experience within the senior care industry is preferred (i.e. skilled nursing or assisted living)• Ability to work in a dynamic and fast-paced environment• Proficiency with gen-AI (i.e. Claude, Copilot)• Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.) #P1-C2#Canada#Remote#MG-LI1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.Originally posted on Himalayas

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. 30% traveling to customer onsite required for eligibility Job Summary: The Software Training Specialist plays a pivotal role in preparing and delivering high-quality training to both new and existing customers, leveraging adult learning principles and a variety of instructional tools and platforms. This position is responsible for continuously improving training processes, conducting instructor-led sessions online and onsite, and ensuring content stays current with product updates and industry standards. By facilitating communities of practice, implementing reinforcement strategies, and coaching customer super users, the specialist drives knowledge transfer, user engagement, and long-term solution adoption. Ongoing professional development through workshops and certification ensures the specialist remains equipped to provide exceptional support and guidance throughout the customer journey.Reporting to the Sr Manager, Professional Services Key Duties and Responsibilities:Develop and Prepare Training Programs•Conduct classroom training at company sites, industry conferences, or customer locations.•Coordinate and schedule training sessions, including participant and resource management.• Promote and facilitate adoption of online learning modules (e.g., SmartZone) to support ongoing user education.• Determine individual and group training needs to address specific business requirements.Enhance Training Effectiveness and Engagement• Continuously evaluate and improve training formats, materials, and delivery methods to enhance scalability, accessibility, and effectiveness.• Leverage AI tools to analyze learner feedback and performance data, identify gaps, and continuously improve effectiveness training content and delivery.•Solicit and provide feedback regarding curriculum and programme design to ensure training content is relevant and current with product updates.•Implement reinforcement strategies such as spaced-learning campaigns, micro-challenges, job aids, and peer learning groups to boost retention and long-term adoption.• Facilitate communities of practice, user groups, and ongoing enablement sessions to foster peer learning and sustained engagement. Support Customer Success and Solution Adoption• Define and communicate training expectations to end users for effective learning outcomes.•Develop and mentor customer super users to enable them to lead internal training, advocate for best practices, and drive ongoing adoption within their organisations.• Deliver train-the-trainer programmes, including coaching and shadowing, to empower customer super users.• Assess post-training knowledge transfer and identify areas for improvement.• Maintain up-to-date training databases and content reflecting latest product enhancements and real-world examples.Collaboration and Continuous Improvement• Work collaboratively with Product, Support, and Customer Success teams to share insights, identify emerging challenges, and inform product or content enhancements.• Identify and escalate risks or issues related to product adoption, technology, knowledge retention, or access to self-learning resources to management as needed.• Support achievement of established metrics (KPIs), including process compliance and customer satisfaction scores (e.g., Net Promoter Score).•Recommend and improve AI-native processes. Professional Development • Participate in educational workshops, seminars, and in-house certification and release training to maintain up-to-date professional and technical knowledge. Your Skills and Qualifications:• Post-secondary education, preferably in training and development, education, or a related field• Previous client-facing training experience, preferably in the software industry• Self-motivated and enthusiastic, with strong interpersonal skills• Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users• Strong understanding of adult learning concepts/theories, training development techniques, and best practices• Strong software & technology aptitude and literacy• Excellent presentation skills• Experience conducting training sessions both in-person and remotely• Excellent documentation skills• Clinical or Financial experience within the senior care industry is preferred (i.e. skilled nursing or assisted living)• Ability to work in a dynamic and fast-paced environment• Proficiency with gen-AI (i.e. Claude, Copilot)• Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.) #P1-C2#Remote#MG-LI1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.Originally posted on Himalayas

About the teamThe Mortgage Enablement team at Zillow Home Loans builds capability across the full mortgage organization — every sector of sales and fulfillment. From loan officers and sales operations through underwriting, processing, and closing, we design, deliver, and govern the training, content, and systems support that help our people do complex, regulated work accurately and confidently. That spans new hire onboarding, continual education, living process and policy documentation, Encompass and learning technology support, and the measurement that tells us what's actually working.We operate as a connected group of specialists: content strategists and instructional designers who build, facilitators who deliver, process and systems experts who keep everything technically accurate, and program and operations partners who keep the work moving — across US and India-based teams. We partner closely with sales and fulfillment leadership and with SMEs throughout the business, and we hold a high bar for accuracy, clarity, and learner experience. Individual roles on the team may focus on a specific audience, but we all work toward the same outcome: people who are ready, confident, and well supported in their work.About the roleThe Senior Instructional Designer, Mortgage is the content production engine for ZHL's Mortgage Enablement team — solely focused on building high-quality training materials across all formats and mortgage fulfillment functions. Working within the curriculum architecture set by the Manager, Programs & Content Strategy, this role builds training materials, Highspot SOPs, and Zillow University eLearning courses that meet the team's standards for accuracy, engagement, and learner readiness. This is a role requiring deep instructional design expertise and the ability to operate independently on complex, ambiguous content challenges.You Will Get To: Build training materials, job aids, SOPs, and eLearning content across all fulfillment functions (underwriting, processing, closing, funding, disclosure desk) Create and maintain Highspot SOPs in partnership with the content team and functional SMEs Develop ZU (Zillow University) courses in partnership with the Manager, Learning Design & Delivery Manage content revision cycles when process, system, or policy changes require material updates Support the Manager, Programs & Content Strategy on curriculum builds and content quality review Contribute to and help maintain the team's content standards and design frameworks Proactively identify content gaps and recommend curriculum improvements This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.Who you are 8+ years of experience in instructional design, curriculum development, or content creation for a professional training environment Mortgage industry experience, with a demonstrated track record of building training content for mortgage sales or fulfillment audiences such as underwriting, processing, closing, funding, etc. Expert-level proficiency in eLearning authoring tools and LMS platforms Demonstrated ability to translate complex operational content from SME input into clear, learner-ready materials Strong command of adult learning principles and instructional design frameworks Ability to manage multiple concurrent content projects with minimal supervision — plans own work, resolves conflicts, keeps stakeholders informed Excellent writing and editing skills; high attention to detail on content quality, accuracy, and consistency Comfort with ambiguity; able to define scope and structure for content projects where requirements are not fully specified upfront Cross-functional collaboration skills; regularly coordinates with SMEs, managers, and delivery staff Preferred Qualifications: Experience with Highspot or similar content management/enablement platforms Instructional design certification Get to know usAt Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Originally posted on Himalayas

Important Notice for Applicants:At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.Why Bixal?Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.Our values: People-First: Emphasizing the importance of people in all aspects of work. Collaboration and Transparency: Valuing teamwork and open communication. Growth Mindset: Encouraging innovation and continuous improvement. Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role:Bixal is seeking a Content Strategist / Information Architect for a project that supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. The work is paired with the IT, cybersecurity, and data operations needed to keep that digital presence secure, reliable, and available around the clock. The program's mission is to ensure the intended audience receives timely, accurate, and accessible information about the programs, services, and policies that affect them — with content and platforms built to scale, adapt to changing needs, and hold up to federal compliance and security standards.The Content Strategist / Information Architect shapes how content is planned, structured, and organized across the program's public-facing websites and applications so that users can find, understand, and act on information efficiently. This role guides content strategy across its full lifecycle, from audience research and planning through development, ongoing management, governance, and publishing, while contributing information-architecture expertise to usability testing, content governance, and search discoverability.This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.Compensation:The salary range for this role is $87,000 – $95,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.Responsibilities: Administer content strategy and information architecture across the full content lifecycle, from planning and development through management, governance, and publishing. Develop and maintain user personas, user stories, and journey maps for key audience segments, identifying content needs, gaps, and opportunities to inform strategy. Build and maintain content taxonomies, metadata schemas, and information architecture models that support findability, reuse, and consistent navigation across websites and applications. Define content structure and organization standards (e.g., page templates, content types, metadata tagging conventions) for content authors and editors to follow, coordinating with SEO on structural elements that support discoverability at the point of creation. Review content within the CMS for clarity, findability, accessibility, and usability, recommending structural, navigational, or governance improvements informed by data and user needs. Establish and document information-architecture standards and permissions structures that support consistent content governance and auditability. Ensure content structure and metadata remain consistent across distribution channels and rendering formats during publishing. Design and participate in usability testing, contributing IA-specific test scenarios (e.g., card sorting, tree testing, navigation tasks) and translating findings into structural recommendations. Partner with SEO and digital strategy teams on keyword-informed taxonomy and site-structure decisions that support both user experience and organic search performance. Support development of journey maps tied to specific audience events or milestones to identify structural and content gaps. Contribute content-structure findings and recommendations to required lifecycle and performance reporting. Maintain awareness of accessibility requirements (Section 508, WCAG) as they inform content and navigation structure decisions. Other relevant duties as qualified/trained to perform Qualifications: This position requires an active Secret Clearance. BA in Communications, English, Information Science, Technical Communication, or UX Writing. Minimum 6 years of experience in content strategy, information architecture, or UX-focused content work, ideally within a large public-facing website or application environment. Demonstrated experience building taxonomies, sitemaps, content models, and/or metadata frameworks. Experience developing personas, journey maps, and other user-research-informed strategy artifacts. Familiarity with usability testing methods (e.g., card sorting, tree testing, moderated user testing) and translating findings into actionable structural recommendations. Working knowledge of content management systems and accessibility standards (Section 508/WCAG). Nice to Have Skills and Experience: Experience supporting a DoD, federal, or other large-scale government-facing digital program. Familiarity with tools such as Optimal Workshop, Figma, or similar IA/UX research tools. Background in editorial or content operations in addition to information architecture. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.Originally posted on Himalayas

Category: IT Services Location: Fort Western Province Sri Lanka For an international institution, we are urgently looking for a Full Remote - Senior Technical Writer. As Technical Writer, you will be responsible for technical documentation of a variety of solutions and projects, through their lifecycle. This includes documentation for new systems as well as the creation and update of documentation for legacy systems. We require an experienced and highly motivated technical writer with a strong desire to make an impact. Candidates need to be fluent in English. All positions are long-term. This position is open for freelancers and employees. Candidates need to be able to work some New York hours. (Example 9 AM NY time equals 7:30 PM). Tasks and Responsibilities: Work with product managers, technical leads, and developers to produce and maintain world-class documentation, including system design, architecture diagrams, requirement documents, user guides, integration guides, API developer guides, system embedded documentation (tooltips, welcome instructions, and tutorials); Work closely with the team in NY to obtain precise information on the developed/deployed systems, tools, and APIs; Using direct access to the source code, verify the validity of technical documentation; Be responsible for writing, updating, and proof-reading existing technical documentation, compiling all technical documentation through professional and standard layouts; Ensure that existing guidelines on document accessibility in the UN are followed; Set up and implement the standardized process, document repository, and visual layout for internal technical documentation across systems; Profile: Bachelor or Master degree; +5 years of hands-on experience with Technical Writing with a proven track record of creating written documentation, tutorials, and other training materials; Strong resource management skills with the ability to distribute resources across multiple assignments based on priority and availability; An ability to quickly grasp technical concepts and systems, communicating them in writing in a clear manner suitable for audiences of all degrees of technical ability; Motivated self-starter, who independently takes projects through to completion; Experience creating and maintaining technical documents including system and software architectures, workflow details, API requirement documents, and infrastructure diagrams; Excellent skills in producing documents with MS Word, MS Excel, and MS PowerPoint; Experience accessing source code on GitLab and MS Team Foundation Server; Experience with MS SharePoint Online and MS Teams; Experience working with HTML, CSS, JavaScript, YAML, JSON; Experience working with screen recorders and video tools would be an advantage; Experience in creating C4 diagrams is desirable; Experience in documenting accessibility-related content is a plus; Experience in documenting for multilingual projects is desirable; Experience in doing technical documentation for AWS related projects is desirable; Certification in Certified Professional Technical Communicator (CPTC) or equivalent is a plus; Offered: A challenging role for an international organization in New York; Attractive salary package Interested: Please send your resume and motivation to or call us on +94 114312515 for more information. DetailsOriginally posted on Himalayas

Senior Manager, Technical Writing - Capital One Software (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, data security and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.​This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this "player-coach" capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally you will drive development oftechnical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.Responsibilities Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development. Define the documentation vision, including tool selection, style guides, and information architecture. Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle. Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality. Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation Review documentation for consistency across processes through application of standards and style guides Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines). Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership. Create technical documentation for APIs, SDKs and integrations Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) Conduct in-depth interviews with subject matter experts to fully understand the architecture or products Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization Develop Content that drives searchability for SEO and LLM optimization Maintain and continuously update content management system(s) of documentation Basic Qualifications: Bachelor’s degree or military experience. At least 10 years of experience writing technical documentation for software solutions At least 4 years of people management experience At least 3 years of experience with Markdown and Git ​Preferred Qualifications: 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence. Experience writing technical documentation for data security software Skilled at transforming deeply technical content into clear, useful customer-focused materials Ability to collaborate with developers to translate their content into easily understood documentation Experience writing in an Agile software development process Strong understanding of data management technologies and processes 3+ years of experience with SDLC 3+ years of experience in software development 1+ year experience in a financial services industry 3+ years experience working in an Agile environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process ManagementRichmond, VA: $149,000 - $170,000 for Sr Manager, Process ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Originally posted on Himalayas

Location: Remote; travel may be required in support of meetings, training, presentations, or briefings with project stakeholdersRequired Clearance: Ability to obtain and maintain the required VA background investigation/suitability determinationCertifications: Certification in one or more of the following: IAT III, IAM III or IASAE III certifications. IAT III/ IAM III / IASAE III certifications may be substituted for a relevant Bachelor’s degree or 4 years of relevant experienceRequired Education: Bachelor’s degree or Associates degree in IT related field (i.e. Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, Information Resource Management).Required Experience: Minimum of 5 years IT experience of which at least 3 years are of Configuration Management/Tech Editing experience at a large corporation or Government agency similar in size/scope to GSA, IRS, DoD or VA.• A Master’s degree in a related IT field (i.e. Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, Information Resource Management). may substitute for up to 2 years of the required experience• Expertise in project management or working in a project-oriented environment, with an understanding of how configuration management fits into the overall project lifecycleDescriptionPingWind is seeking a highly skilled and experienced Configuration Management & Documentation Specialist/Tech Writer to join our dynamic team supporting a large Federal Government client. Provide configuration management, change management, and technical documentation expertise to maintain accurate, controlled, and traceable technical information throughout the project lifecycle.Responsibilities Identify, control, record, audit, and report the status of configuration items.• Maintain records for hardware, software, system configurations, documentation, and deliverables.• Develop and update technical processes, configuration standards, baselines, and procedures.• Support change-control processes and maintain associated documentation and traceability.• Maintain and support centralized CMDB information in accordance with ITSM practices.• Coordinate configuration management activities across technical and project teams.• Perform documentation reviews and quality-control activities to ensure accurate technical artifacts. Requirements Ability to obtain and maintain required VA background investigation/suitability and system access.• Experience with configuration/change management and technical documentation in IT or software development environments.• Experience with ITSM practices and centralized CMDBs. Preferred Qualifications VA/Federal technical documentation experience. • ITIL certification. Experience with automated configuration or compliance tracking tools About PingWindPingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.www.PingWind.comOur benefits include: Eleven Federal Holidays· Paid Time Off accrued each pay period· Parental Leave· Three medical plan choices with generous employer contribution· Dental and Vision Insurance· Company paid Short-Term and Long-Term Disability· Company paid Life and AD&D Insurance· 401k with competitive matching and vesting schedule · Continuing education assistance· Short Term / Long Term Disability & Life Insurance· Medical, Dependent Care and Commuter Flexible Spending Accounts· Employee Assistance Program · Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)· 529 College Savings Plan· Legal Insurance · Pet Insurance Veterans are encouraged to applySalary Range77K -107KThe pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by lawOriginally posted on Himalayas

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position starts at: $111,800.00. Final compensation will be determined based on experience This position serves as a CDI Manager supporting Virginia Commonwealth University Health System Authority (BCUHS). Onsite Client travel is required and is expected to range between 15% and 25% based on business needs.By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Clinical Documentation Integrity Manager oversees Clinical Documentation Integrity operations supporting medical staff by-laws and regulatory requirements specific to clinical documentation for DRG assurance, while maintaining a high degree of emphasis on physician engagement. Develops and monitors implementation of site departmental goals/objectives and supports the performance improvement process in conjunction with revenue cycle.Job Competencies:Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.Job Responsibilities: Develops clinical data reporting and uses analytical assessment of data, data manipulation, and professionally articulate data outcomes to improve operations. Maintains knowledge of all coding guidelines and regulations and assists in communication to market CDI leaders and associates. Validates CDI quality assurance measures to support accurate metrics and reimbursement reporting for the CDI department. Supports DRG assurance efforts by generating and analyzing data and reports to identify opportunities for continuous growth and improvement specific to clinical documentation. Provides feedback to site CDI leaders and administrators, develops and implements action plans where appropriate Establishes and monitors teams’ workflows, productivity, and quality assurance. Evaluates associate and team performance and organizational requirements and expectations. Chairs market-level Steering Committees and Documentation Improvement meetings and / or reporting. Also meeting regularly with the site and regionally based Physician Documentation Improvement designees in conjunction with CDI Supervisor Assists in development of department policies and standard operating procedures while providing supervisor support and guidance. Collaborates with interdisciplinary teams including, but not limited to, physicians, nurse practitioners, PAs, site administrators, and the department leaders on documentation opportunity initiatives and strategies. Collaborates with CDI, Coding, and Revenue Cycle Leadership for potential departmental improvement opportunities, standardization, operational improvement, strategic growth, and educational opportunities. Experience We Love: 3 to 5 years of job experience 3 to 5 years of leadership experience Detail oriented and self-motivated Strong organizational skills Excellent speaking and presentation skills Working knowledge of Microsoft applications, including creation of Power Point presentations Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require Minimum Education: Bachelors DegreeRequired License:Registered NurseRequired Certification:Certified Clinical Documentation Specialist (CCDS) LI-LL1LI-RemoteJoin an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – EnsembleOriginally posted on Himalayas

We are looking for a talented and flexible Technical Writer to join one of our distributed open-source software development teams. You will work on the PostgreSQL database and related components, in close collaboration with our dedicated PostgreSQL team.Percona Distribution for PostgreSQL brings together essential enterprise components from the broader PostgreSQL open-source community into a single, integrated distribution designed and tested to ensure compatibility.You will represent our voice to our technical customers and provide complete, clear documentation for our PostgresSQL products. We seek someone committed to delivering consistent, high-quality, and on-time documentation, whether in the form of guides, user manuals, help files, or man pages. You should be comfortable working in version-controlled environments, as we adopt a docs-as-code methodology.You will be embedded in the PostgreSQL team, but also working alongside the Product Documentation team, which comprises several technical writers dedicated to developing a scalable documentation strategy that drives user adoption and effective use of our products. You are expected to collaborate with the other writers as we aim to continuously improve our practices.Location/time zoneRemote work from home. Open to worldwide candidates, but the team median is UTC-2, so we recommend candidates operate within +/- 4 hours of this baseline.What you will do Create all technical documentation from install/configuration/troubleshooting guides, how-tos, user manuals, man pages, to --help prompts Participate in team ceremonies. Collaborate with the Engineering Manager, Product Manager, Devs, and QA to output high-quality documentation Use text, markdown, images, and diagrams to ensure that audiences of all experience levels can extract value from our documentation Leverage AI tooling to quickly draft, polish, format, and refine content Maintain documentation versioning and be a contributor to our overall documentation strategy Your experience Graduate-level written English and excellent verbal communication skills Experience with documenting complex systems and writing user-oriented documentation 3+ years of experience as a technical writer and ability to write high-quality and precise documentation Experience with markup languages (Markdown preferred) Experience with the installation and configuration of database server software on Linux Docs-as-code experience. Knowledge of Jenkins, git, Markdown, HTML, and/or JavaScript (strongly recommended) Experience in leveraging AI tooling for documentation purposes Comfortable with Linux command line Distributed system development and/or database server development Fluent in developer tools like git, gcc, gdb Working autonomously in a globally distributed organization Collaborating with open source communities and colleagues via mailing lists, Slack, etc. Using collaboration/tracking tools like Jira/Notion Proven success working in a distributed environment Quick learner and great team player What will (really) make you stand out A developer or DevOps background Having a track record of contributing to PostgreSQL or other open source projects. Being an active member of the PostgreSQL community A solid understanding of PostgreSQL internals to write accurate content to potentially contribute upstream A solid working knowledge of advanced concepts such as database storage engines, at-rest encryption, and cloud orchestration Ability to build and maintain automated documentation testing, CI/CD pipelines for documentation process, and validation tools Experienced conference speaker, technical blog writer, active on public forums or mailing lists Communication, travel, and remote collaborationPercona is a globally distributed, remote-first organization that values active communication and collaboration. While working from your home office, it's important to engage openly and proactively with your team. We promote lively discussions, idea sharing, and transparent work updates. To foster a strong team environment, we depend on consistent communication via tools like Slack, Zoom, and Jira, which keep us connected, aligned, and supportive across different time zones. Although travel isn't always necessary, there may occasionally be opportunities for conferences or in-person meetups to strengthen relationships and ensure strategic alignment.Working environment, planning, and growthAt Percona, we prioritize a structured work environment to support your focus and flow. We organize our tasks within specific timeframes and scopes, minimizing shifting priorities to allow you to concentrate on assigned tasks. This planning process is collaborative, involving the entire team, Product, and customer insights.Professional growth is a focus for us, as we designate Fridays as no-meeting days. This provides us dedicated time for deep work, tackling challenging issues, or exploring new technologies.Typical day as a technical writer in the PostgreSQL team at Percona Morning (flexible, as you own your schedule): Start your day by checking Slack, email, and Jira for updates. Focus on writing tasks: new features, guides, bug fixes, and release notes for PostgreSQL and related tools. Respond to open and outstanding requests if needed. Mid-day: Lunch break and casual Slack interactions. Resume writing, attend technical discussions (if scheduled), planning sessions, or join a brief team sync (Zoom). Afternoon: Continue focusing on writing tasks. Reply to questions on the forum, draft blog posts or contribute to upstream documentation. Research and learn new technologies. Plan for the next day and wrap up tasks. Key pointsExpect regular communication through Slack, Zoom, and Jira. Active engagement in team rituals is a must. Continuous learning and problem-solving are fundamental to the role. Work hours are flexible, around scheduled team syncs or customer meetings. We don’t micromanage your tasks; instead, we hire you for your expertise and capacity to deliver high-quality documentation.Why Percona?At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!Originally posted on Himalayas