Cloud & Infrastructure Documentation Jobs

DescriptionApplication deadline: Oct 4, 2026Want to transform how Alexa+ makes life easier and more enjoyable? The Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to create and shape conversational interactions that leverage the power of Alexa+.In this role you will define voice, tone, and language guidelines that shape how Alexa+ communicates with customers — creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.To thrive in this role, you must be a pioneer with an inventor's spirit and have a strong understanding of language. You can work quickly, handling several projects. You will work side-by-side with UX designers, user researchers, product, science, and engineering to identify, define, and implement solutions that exceed the customer experience bar. You must excel at communicating your designs, creatively and effectively, to the larger team and driving that vision into solid design deliverables. You must have a solid understanding of conversation design fundamentals. You will have an enormous opportunity to impact the customer experience, design, and implementation of features that will be used by millions of people every day. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history.Key job responsibilities Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings Translate business requirements into use cases and high-level customer experience requirements Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency Work with product, data science, and engineering teams to assess and optimize new and existing features Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback Collaborate with other design team members on frameworks, processes, design systems, and best practices Demonstrate leadership in driving design processes into the organization that help refine strategy Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategiesBasic Qualifications Have an available online portfolio Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields 7+ years of professional work experience as a voice/conversation designer or similar UX-related role demonstrating great end-to-end design solutions and patternsPreferred Qualifications Experience working in a fast-paced and ambiguous environment Experience with advanced machine learning pipelines, model training and tuning Experience leveraging voice or AI tools to create deliverables and boost productivity Deep understanding and leadership on driving conversation design culture for organizations Ability to extract complex concepts and quickly turn around sample interactions reflecting a range of options Additional design skills in related fields, including prototyping multimodal interactionsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, CA, San Diego - 137,800.00 - 186,400.00 USD annuallyUSA, CA, San Francisco - 151,600.00 - 205,000.00 USD annuallyUSA, CA, Sunnyvale - 151,600.00 - 205,000.00 USD annuallyUSA, CO, Denver - 137,800.00 - 186,400.00 USD annuallyUSA, GA, Atlanta - 137,800.00 - 186,400.00 USD annuallyUSA, IL, Chicago - 137,800.00 - 186,400.00 USD annuallyUSA, MA, Boston - 137,800.00 - 186,400.00 USD annuallyUSA, TX, Austin - 137,800.00 - 186,400.00 USD annuallyUSA, VA, Arlington - 137,800.00 - 186,400.00 USD annuallyUSA, WA, Seattle - 137,800.00 - 186,400.00 USD annuallyCompany - Amazon.com Services LLCJob ID: A10498850 Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

This position is hybrid, 3-days on-site in Norco,CA* Job SummaryThe Technical Writer performs foundational documentation tasks in support of technical teams, program requirements, and internal business operations. This position supports the creation, formatting, and revision of user guides, standard operating procedures, training materials, meeting minutes, and technical documentation. This role works under close supervision and follows established documentation guidelines and templates.As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.ResponsibilitiesDraft, format, and revise technical documents based on source materials provided by subject matter expertsEdit content for grammar, style, and consistency using standard templatesAssist in maintaining document repositories and file version controlSupport preparation of training guides, help manuals, SOPs, and visual materialsAttend meetings to capture and compile notes into summary documentsFollow internal guidelines and contribute to the continuous improvement of documentation practicesCollaborate with team members to gather data and clarify content requirementsTrack status of assigned documentation tasks and report updates to supervisorBasic QualificationsU.S. Citizenship RequiredHigh School Diploma or equivalent1–2 years’ experience in administrative, clerical, or writing-focused roleStrong written communication and proofreading skillsProficiency with Microsoft Word, PowerPoint, and PDF editing toolsDoD Secret Clearance RequiredIf applicable: If you are or have been recently employed by the U.S. government by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offeredPreferred QualificationsAssociate’s degree or coursework in English, Communications, Technical Writing, or related fieldExperience supporting a federal contractor or defense programFamiliarity with SharePoint or collaborative document systemsExposure to style guides such as Chicago Manual of Style or Microsoft Manual of StyleCompany SummaryJoin the VSolvit team! Founded in 2006, VSolvit (pronounced " We.Solve.it ") is a technology enabled solutions provider that specializes in AI/ML, cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning CA MBE, WBE, and CMMI Level 3 certified company. We offer a customizable benefits program that best meets the needs of our employees. Offering may include: medical, dental, and vision insurance; life insurance; long and short-term disability and other insurance products; Health Savings Account; Flexible Spending Account; 401(k) Retirement Plan options; Tuition Reimbursement; and assorted voluntary benefits. Our goal is to grow together and enjoy the work we do as a team. Show more Show less Seniority level Entry level Employment type Full-time Industries IT Services and IT Consulting

OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.V2X is seeking a Technical Writer to join our team. The Technical Writer II will perform as an experienced technical writer who plans and delivers complex documentation sets with minimal supervision.ResponsibilitiesThe Technical Writer II serves as a key documentation point of contact for one or more programs. Is considered a knowledgeable resource for document formatting, grammar and overall setup. The Technical Writer II is part of the Whole Life Engineering team whose activities include supporting inspection, testing, servicing, classification as to serviceability, repair, refurbishment, and overhaul of an item or device, removal and replacement of secondary items and components and repair and remanufacturing of reparable components. As such, the Technical Writer II interfaces with a multi-discipline team to develop technical documents including operations and maintenance procedures and supports the development of training documents to ensure the continued functioning of internal and customer’s training systems.QualificationsRequired Skills: Minimum of 2 years of technical writing experience or equivalent technical experience. U.S. Citizen with the ability to obtain and maintain a DoD Secret Security Clearance Strong written, verbal and presentation skills Strong interpersonal and project management skills, with the ability to manage and provide direction to supporting life cycle engineering personnel Experience developing Operations and Maintenance procedures for DoW or military customer. Experience performing documentation reviews and providing feedback for document formatting, grammar and spelling errors. Desired Skills Understanding of Software Development Lifecycle (including Agile and/or Waterfall). Understanding of System Engineering product development process and approaches (IEEE-15288). Experience developing proposals and basis of estimates Experience working with very large, complex systems. Experience evaluating documentation development processes, tools, and standards and providing feedback for improvement. Familiarity with mentoring junior technical writers and engineers with documentation development approach, writing styles and formatting. Experience with leading a small group of junior technical writers and providing feedback about groups progress and issues. Education Requirements Bachelor’s degree in Technical Communication (ex. English, Journalism, Writing), Engineering, Computer Science, or a closely related STEM field. #ClearanceAt V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Defense and Space Manufacturing

Job Overview:The Digital Content Designer will be responsible for creating high-quality digital designs and video content across a broad range of marketing channels. The role combines digital design, advanced video editing, motion graphics, email design, website and landing page assets, paid media creative, presentation design, and website content. You will manage multiple creative briefs while ensuring that all work remains aligned with brand guidelines, commercial objectives, and agreed timelines.Schedule: Monday to Friday, aligned with GMT/BST working hours: Full-time roleResponsibilities:Digital & Website Design: Create high-quality designs for websites, landing pages, banners, homepages, and treatment pages; optimize visual layout, typography, spacing, hierarchy, and brand consistency for healthcare, dental, aesthetics, and pharma audiences; collaborate with CRO/SEO teams to boost UX and search rankings.Video Editing & Production: Edit short-form (Reels, TikTok, Shorts) and long-form videos (explainers, clinician intros, patient education); add captions, transitions, music, color grading, and sound balancing using Premiere Pro, After Effects, DaVinci Resolve, or Final Cut Pro; produce high-converting website videos.Motion Graphics & Animation: Create animated graphics, text overlays, logo animations, and campaign visuals to boost engagement and retention.Paid Media & Email Marketing: Design high-performing ad creative (Meta, Google, retargeting) with multiple testing variations (hooks, formats); craft newsletters and promotional email layouts that drive click-through rates.Presentations & Branding: Produce polished pitch decks, review decks, and strategy documents; translate complex ideas into clear visual slides following brand guidelines.Project & File Management: Plan timelines, manage concurrent briefs, meet deadlines/SLAs, and maintain organized project and asset files.Collaboration & Trends: Work with Paid Media managers to test creative; stay updated on video, motion graphics, social media, AI tools, and ad trends.KPI Expectation:Deliver creative projects on time and within agreed service levels.Maintain a high professional standard across digital design, video editing, and motion graphics.Ensure creative output remains consistent with client brand guidelines.Produce appropriate creative variations to support testing across paid and organic campaigns.Maintain organised design, video, and exported asset files.Create creative that supports engagement, click-through rates, conversion, and website performance.Requirements:3+ years of experience in digital design, content design, or creative production.Strong portfolio demonstrating advanced digital design and video editing skills. Portfolios that show stronger originality, concept thinking, and clear human creative judgment beyond AI-assisted execution will be prioritizedProficiency in Adobe Creative Cloud, Figma, Premiere Pro, After Effects, DaVinci Resolve, or Final Cut Pro.Proven experience designing for social media, paid ads, email campaigns, websites, and presentation decks.Very good English writing skills and expert knowledge of typography, layout, hierarchy, and branding.Strong understanding of commercial marketing goals and performance metrics.Excellent project management, deadline-handling, communication, and stakeholder interaction skills.Ability to work independently in a remote environment.Nice To Have:Experience in aesthetics, dental, healthcare, beauty, or wellness.Understanding of Meta Ads creative best practices.Experience with photography, filming, or editing video shoot footage.Experience using AI creative tools.Written Arabic skills.Independent Contractor Perks:Health Insurance coverage for eligible locationsPermanent work from homeImmediate hiringNote:Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Staffing and Recruiting

Direct message the job poster from Progressive Tim Danne Tim Danne Personalberater für Fach- & Führungskräfte in der Automatisierungstechnik | Bringing skilled people together to build the future Technischer Redakteur (m/w/d)Unser Kunde ist ein international erfolgreiches Technologieunternehmen, das innovative Unterhaltungs- und Spielsysteme für den weltweiten Markt entwickelt, produziert und vertreibt. Durch hohe Qualitätsstandards, moderne Entwicklungsprozesse und eine langfristige Unternehmensausrichtung zählt das Unternehmen zu den führenden Anbietern seiner Branche. Es erwartet Sie ein sicheres und zukunftsorientiertes Arbeitsumfeld mit kurzen Entscheidungswegen, vielseitigen Entwicklungsmöglichkeiten und einer offenen Unternehmenskultur.Zur Verstärkung des Teams suchen wir einen erfahrenen Technischen Redakteur (m/w/d), der die technische Dokumentation komplexer Produkte verantwortet und perspektivisch die fachliche Führung eines kleinen Redaktionsteams übernimmt. Neben der Erstellung und Weiterentwicklung technischer Dokumentationen gestalten Sie aktiv Digitalisierungsprojekte, optimieren bestehende Prozesse und arbeiten eng mit Entwicklung, Konstruktion sowie weiteren Fachbereichen zusammen. Freuen Sie sich auf eine abwechslungsreiche Aufgabe mit hoher Eigenverantwortung, langfristiger Perspektive und der Möglichkeit, sich schrittweise in eine Teamleiterfunktion zu entwickeln. Ihre Vorteile auf einen Blick:Verantwortungsvolle Position mit klarer Entwicklungsperspektive zur TeamleitungViel Gestaltungsspielraum bei der Weiterentwicklung von Dokumentationsprozessen und DigitalisierungsprojektenZusammenarbeit in einem offenen, kollegialen und technisch anspruchsvollen UmfeldInternationale Projekte rund um innovative Spiele- und UnterhaltungssystemeFlexible Arbeitsbedingungen mit mobilem Arbeiten, 30 Tagen Urlaub und attraktiven Zusatzleistungen inklusive betrieblicher Altersvorsorge und Corporate Benefits Ihre Aufgaben als Technischer Redakteur (m/w/d):Erstellung und Pflege technischer Dokumentationen für internationale Spiele- und UnterhaltungssystemeErstellung von Bedienungs-, Montage- und Softwareanleitungen inklusive technischer IllustrationenRecherche technischer Inhalte sowie Entwicklung neuer DokumentationskonzepteOptimierung von Dokumentationsprozessen und Mitarbeit an Digitalisierungs- sowie PLM-ProjektenPerspektivische fachliche Führung und Koordination eines 3-köpfigen Redaktionsteams inklusive Abstimmung mit internen Fachbereichen und externen Dienstleistern Ihr Profil als Technischer Redakteur (m/w/d):Mehrjährige Erfahrung in der Technischen Redaktion sowie in der Erstellung normgerechter technischer Dokumentationen für komplexe technische Produkte.Fundierte Kenntnisse in der Erstellung von Bedienungs-, Montage- und Serviceanleitungen sowie technischen Illustrationen.Erfahrung im Umgang mit gängigen Redaktions- und Grafiktools wie Adobe Creative Cloud, CorelDRAW und SolidWorks.Gute Kenntnisse moderner Dokumentationskonzepte, insbesondere im Bereich Digitalisierung, modularer Dokumentation und PLM-Prozesse.Erste Erfahrung in der fachlichen Koordination von Projekten oder Teams, kombiniert mit einer strukturierten und kommunikationsstarken Arbeitsweise. Das erwartet Sie als Technischer Redakteur (m/w/d):Verantwortungsvolle Position mit klarer Entwicklungsperspektive zur TeamleitungViel Gestaltungsspielraum bei der Weiterentwicklung von Dokumentationsprozessen und DigitalisierungsprojektenZusammenarbeit in einem offenen, kollegialen und technisch anspruchsvollen UmfeldInternationale Projekte rund um innovative Spiele- und UnterhaltungssystemeFlexible Arbeitsbedingungen mit mobilem Arbeiten, 30 Tagen Urlaub und attraktiven Zusatzleistungen Die Stelle ist unbefristet und Sie sind direkt beim Unternehmen angestellt. Sie haben Fragen zur Position oderdem Unternehmen? Hierfür steht Ihnen Tim Danne, unter der 0711 4898 2062, zur Verfügung. Für einevollständige Bewerbung senden Sie bitte Ihren Lebenslauf sowie Ihre Zeugnisse/Zertifikate ant.danne[at]progressive.de oder über den Bewerberlink.Progressive ist Spezialist in der Personalberatung: Wir vermitteln Fach- und Führungskräfte in Ingenieurs Positionen in ganz Deutschland. Der Vorteil für Sie: Meine Kollegen und ich stehen in direktem Kontakt mit denEntscheidungsträgern unserer Kunden. Sie erhalten eine individuelle Vorbereitung auf Vorstellungsgesprächeund ein adäquates Feedback nach dem Gespräch. Für Sie ist der Service selbstverständlich kostenlosDesired Skills and Experience("Technischer Redakteur" OR "Technical Writer" OR "Technical Author" OR "Technical Documentation Engineer" OR "Mitarbeiter Technische Dokumentation" OR "Dokumentationsmanager" OR "Dokumentationsingenieur")AND(Adobe OR "Adobe CC" OR CorelDraw OR Corel OR SolidWorks OR "Technical Documentation")AND(Maschinenbau OR Elektrotechnik OR Automation OR Sondermaschinenbau OR "technische Dokumentation")SThree_Germany is acting as an Employment Agency in relation to this vacancy. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Manufacturing

In Poland - WarsawSimon-Kucher’s Knowledge Management is the hub for the business to use all our internal knowledge for project execution and business development and is being constantly further developed for better user experience. The Knowledge Management is mainly responsible to implement KM – Tools and processes globally to build a strong knowledge capturing infrastructure as base for AI grounded search.As our new KM enabler, you will pay a crucial role in supporting the team’s efforts to support our business and introduce new functionalities.Apply and support growth as a member of our global KM team!The salary for this position ranges from PLN 10,000 to PLN 11,000, depending on the candidate’s relevant experience, skill set, level of expertise and overall fit for the role. Additional factors such as industry background, technical competencies and interview performance may also influence the final offer. The compensation package at Simon-Kucher CBS consists of a gross base salary, a monthly remote work allowance and an annual bonus. The bonus is paid in December and is based on the results of a 360-degree performance evaluation.What Makes Us SpecialBecome part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.Enjoy balance and flexible working. Be empowered to do your best work – whether it’s remotely or in the office.Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.How You Will Create An ImpactYou support the central collaboration platform for knowledge exchange as product ownerIn this role, you collaborate closely with the IT service owner and are the key contact for the platform vendorYour responsibilities include ownership of the platform roadmap, requirements and stakeholder management and continuous improvement across search, navigation and usabilityYou support our users with general KM navigation and functionality and train users.You identify and prioritize AI and automation use casesWith support from the Data & AI team, you configure and scale agentic AI workflowsYou support in the evaluation of solutions such as the KM chatbot from experimentation through adaptionYou support AI governance and provide the right indicators to enable content and process governance by creating and maintaining KPI dashboards for the department[KS1][ER2]You keep up to date with industry knowledge of relevant technologies and implement industry and security best practices when deploying solutions.You take responsibility for understanding and upholding knowledge management principles and processes.Your ProfileBachelor's degree in business administration, business informatics or knowledge management, any current industry certifications are a plus.Practical experience in the field of knowledge management, experience in setting up and/or further developing knowledge management structures on an international basis is an advantage.You have a keen interest in the entire knowledge management process, including its implementation.Analytical thinking and the ability to quickly get to grips with new topics and tasks suit you. You have a core understanding and interest in consulting project work.You are enthusiastic about developing new processes to improve the daily work of the business and therefore you are open to learn new technologies and tools.In-depth knowledge of SharePoint, Microsoft Teams and other the Microsoft 365 environment is required.Knowledge of technologies such as the Power Platform (especially Power Automate), ChatGPT, Azure AI and the creation of technical documentation is an advantage.Experience with the development and governance of agentic AI tools in knowledge management is a plusBasic web development skills such as HTML5, CSS and JSON complete your profile – but a not a must.You have good written and verbal communication skills in business English.You have a strong team spirit, show initiative, and like to take responsibility.Your way of working is well-structured, and you have a reliable self- and time management.As a strong plus, you bring a hands-on mentality and are a communicative and engaged team player.Hit the ‘Apply Now’ button to begin your applicationPlease remember to submit your application in English. Other applications will not be considered. The candidate should have an EU work permit, we do not offer visa for this position.About Simon-KucherSimon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy – product, pricing, innovation, marketing, sales, and digital – based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist. simon-kucher.comWe believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.Your Personal ContactKatarzyna DonmezKatarzyna.Donmez@simon-kucher.com Show more Show less Seniority level Entry level Employment type Full-time Industries Business Consulting and Services

DescriptionBuild and govern Acosta Group’s GBS knowledge infrastructure for its dual-hub GCC. Owns the SOP library, process map governance, RACI documentation, knowledge repository, and GCC knowledge transfer — ensuring no process migrates without a complete, signed-off documentation packageResponsibilitiesPrimary ResponsibilitiesKnowledge Repository Design & Governance: Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning standards, and access governance.SOP Templates & Process Documentation: Develop the GBS SOP master library covering Finance, HR, Procurement, IT, and BAS. Structure SOPs for wave-based transition readiness.Process Mapping Standards: Define and govern the GBS process mapping standard: swimlane, BPMN-aligned notation, and approval workflow. All Wave 1 maps signed off before migration gate.RACI Documentation: Design and maintain the GBS RACI master covering all functions, processes, geographies, and operating model layers. Document transition of accountability to GCC.GCC Knowledge Transfer & Onboarding: Build and manage the GCC knowledge transfer playbook: KT schedules, shadow/reverse-shadow protocols, and go-live readiness tracking per wave.Documentation Quality & AI Readiness: Conduct readiness reviews at each wave gate. Ensure dual sign-off on critical documents. Align documentation standards with AI/Automation program requirements.Influence enterprise operating model decisions, organizational design, shared services strategy, and global business services transformation efforts through process and performance insights.Advise senior executives on enterprise risks, process maturity, automation opportunities, and organizational readiness for large-scale transformation initiatives.Oversee the organization's knowledge management strategy, leading a team of analysts responsible for transforming institutional knowledge into structured, reusable assets that accelerate onboarding, improve service delivery, reduce operational risk, and enable digital transformation.QualificationsMinimum Qualifications-Education and ExperienceBachelors degree in Business, Operations or related field or equivalent years of experience.7-10 years in GBS, shared services, or large-scale business transformation with at least 4 years experience in a leadership role.Minimum Qualifications-Knowledge, Skills And AbilitiesDemonstrated experience building SOP libraries and KM systems in GCC or SSC environmentsStrong process documentation skills (BPMN or equivalent mapping proficiency)Experience with SharePoint/OneDrive knowledge repository design and governanceAbility to extract tribal knowledge from SMEs and translate into structured documentationExcellent analytical, problem-solving, and project management skills.Strong communication and stakeholder management abilities.Experience with Process Mining tools (Celonis preferred)Lean Six Sigma Green Belt minimum preferredPrior GCC transition experience (India or Mexico preferred)Finance, HR, or Procurement process environment experience (Wave 1 scope)Experience in AI/automation environmentsAbout UsAcosta, and its subsidiaries, is an Equal Opportunity EmployerJob Category: AdministrationPosition Type: Full timeBusiness Unit: CorporateSalary Range: $143800.00 - $179800.00Company: Acosta Canada CorporationReq ID: 41072 Show more Show less Seniority level Director Employment type Full-time Industries Retail

POURQUOI JOINDRE LA DIVISION HYDRO-QUÉBEC D’AIR INUITPrêt à propulser votre carrière vers de nouveaux sommets? La division Hydro-Québec (HQ) d’Air Inuit assure des services essentiels de transport aérien régulier et d’urgence à travers le Québec, 365 jours par année. Nous sommes à la recherche de professionnels engagés, motivés et soucieux de la sécurité pour contribuer à une opération qui soutient des infrastructures critiques partout dans la province.Si vous recherchez une carrière stimulante au sein d’une entreprise qui valorise la sécurité, l’excellence, l’innovation, le développement professionnel et le service à la clientèle, votre parcours commence ici.À PROPOS DE LA DIVISION HQLa division Hydro-Québec d’Air Inuit assure toute l’année le transport aérien des employés vers les principaux sites d’Hydro-Québec situés dans les régions du Saguenay, de l’Abitibi, de la Côte-Nord et de la Baie-James.La division exploite actuellement une flotte de quatre appareils, composée de deux Dash 8 Q400 et de deux Dash 8-300. En 2026, ces appareils seront remplacés par une flotte moderne d’ATR72-600, reflétant notre engagement envers l’excellence opérationnelle et l’amélioration continue.Nos employés sont dévoués à offrir un service de transport aérien sécuritaire, fiable et efficace tout en respectant les plus hauts standards de l’industrie de l’aviation.SOMMAIRE DU POSTELe Rédacteur technique est responsable de la rédaction, de la révision et du maintien de la documentation technique, des procédures, des formulaires et du matériel de formation utilisés par le département de maintenance. En collaboration avec les parties prenantes internes, il veille à ce que la documentation soit exacte, conforme aux exigences réglementaires, facile d’utilisation et adaptée aux besoins opérationnels de l’organisation.PRINCIPALES RESPONSABILITÉSParticiper à la recherche, à la rédaction, à la révision et à la mise à jour des procédures de maintenance, manuels, formulaires et autres documents contrôlés utilisés par le personnel de maintenance HQ;Participer au développement, à la révision et au maintien des programmes de formation ainsi que du matériel pédagogique destiné au personnel de maintenance;Développer des documents de référence, aides à la tâche, listes de vérification et autres outils visant à soutenir le personnel de maintenance et à améliorer l’efficacité opérationnelle;Rédiger, réviser et maintenir les formulaires techniques, documents d’inspection et registres de maintenance conformément aux exigences réglementaires et aux politiques de l’entreprise;Collaborer avec les experts techniques afin de recueillir, organiser et documenter l’information nécessaire à l’élaboration des procédures et documents techniques;Réviser la documentation existante et recommander des améliorations afin d’assurer la cohérence, l’exactitude, la conformité et la facilité d’utilisation;Surveiller les procédures et pratiques de maintenance afin de favoriser le respect des règlements de Transports Canada, des manuels de l’entreprise, des publications des fabricants et des programmes de maintenance approuvés;Soutenir le département d’Assurance qualité dans le développement, la révision et l’implantation de la documentation contrôlée;Travailler étroitement avec les équipes de Maintenance, Dossiers techniques, Ingénierie et Assurance qualité afin de soutenir divers projets documentaires et initiatives d’amélioration continue;Effectuer toute autre tâche connexe confiée par le gestionnaire Assurance qualité.LE CANDIDAT IDÉAL POSSÈDEUn diplôme d’études collégiales en aéronautique, maintenance d’aéronefs, rédaction technique, administration ou dans un domaine pertinent;Un minimum de trois (3) années d’expérience dans l’industrie aéronautique;Une expérience en maintenance aéronautique, assurance qualité, dossiers techniques, publications techniques ou dans un environnement aéronautique connexe constitue un atout;D’excellentes aptitudes en rédaction technique, révision et gestion documentaire;La capacité d’interpréter, de structurer et de présenter de l’information technique, réglementaire et opérationnelle de façon claire et organisée;Une maîtrise des applications Microsoft Office (Word, Excel, PowerPoint et Outlook);D’excellentes aptitudes organisationnelles, un grand souci du détail et la capacité de gérer plusieurs priorités simultanément;De solides habiletés de communication et de collaboration;La capacité de travailler efficacement avec le personnel de maintenance et les différentes parties prenantes internes;Une connaissance de la réglementation de Transports Canada et des normes de l’industrie aéronautique constitue un atout.Bilinguisme RequisRÉMUNÉRATIONLa rémunération et les avantages sociaux sont établis conformément aux politiques de l’entreprise.LES AVANTAGES AIR INUIT EN UN COUP D’ŒILRégime enregistré d’épargne-retraite (REER);Régime complet d’assurances collectives (vie, médicale, dentaire, invalidité de courte et longue durée);Trois (3) semaines de vacances (6 %);Programme de télémédecine pour l’employé et les membres admissibles de sa famille;Programme d’aide aux employés et à leur famille (PAEF);Privilèges de voyage et rabais auprès d’Air Inuit et de plusieurs compagnies aériennes partenaires;Programme d’allocation de retraite;Divers programmes innovateurs, incluant des rabais corporatifs exclusifs et une rémunération liée à la performance. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Airlines and Aviation

Direct message the job poster from ADGA Group Angela Lynch Angela Lynch Head of Recruitment at ADGA Group ADGA Group is a Canadian-owned defence and security company that provides integrated, mission-critical technical solutions to Government and industry, specializing in C5ISRT, simulation and training, cyber and infrastructure security, and program delivery. With nearly 60 years of experience, ADGA supports federal clients and Canada’s intelligence and enforcement agencies through embedded teams, advisory services, and full project execution, applying deep operational expertise and innovation to strengthen national safety, resilience, and sovereignty. Guided by a strong social mandate, the company creates meaningful employment for veterans of the CAF and RCMP and other professionals committed to public service, while fostering a safe, inclusive, and agile workplace that supports career development, professional growth, and impactful work across Canada.Job DescriptionADGA is seeking an experienced Senior Technical Writer to support a Department of National Defence initiative within the National Capital Region. The successful candidate will be responsible for planning, developing, reviewing, and maintaining a wide range of technical documentation for complex projects and systems. This includes user manuals, help text, requirements documentation, technical documentation, web content, and other project-related materials. The ideal candidate will have extensive experience translating complex technical information into clear, accurate, and audience-appropriate documentation. Working closely with developers, subject matter experts, project teams, and stakeholders, the Senior Technical Writer will ensure documentation meets established standards, accurately reflects technical capabilities, and supports the needs of end users and project stakeholders.This is a proactive recruitment initiative, with potential start dates in the coming weeks or months, contingent on contract award.Key Responsibilities Document and maintain help text, user manuals, requirements documentation, technical documentation, web content, and other project-related materials. Review documentation standards and assess existing project documentation for completeness, quality, consistency, and accuracy. Determine documentation requirements and develop plans and approaches to meet project and stakeholder needs. Gather and validate information regarding system features, functionality, and technical capabilities from developers and subject matter experts. Assess the intended audience for documentation and develop statements of purpose and scope for required documentation. Develop document structures, including tables of contents, and write, edit, and organize technical content. Verify the accuracy of technical information through direct use and review of the systems, products, or materials being documented. Prepare or coordinate the preparation of illustrations, diagrams, photographs, and other visual materials required to support documentation. Design and format documentation to ensure clarity, usability, consistency, and adherence to established standards. Coordinate document reviews and gather feedback from technical and project stakeholders. Update and revise documentation based on approved stakeholder feedback. Prepare and deliver final versions of technical documentation. Prepare summaries of technical documentation reviewed during project information-gathering activities. Develop statements of purpose and scope for projects or requirements as identified by project leadership. Collaborate closely with technical teams, developers, subject matter experts, and stakeholders to ensure documentation accurately reflects technical and business requirements. QualificationsA minimum of 10 years of demonstrated experience as a Technical Writer performing responsibilities consistent with a senior-level technical writing role. A minimum of 10 years of direct experience performing technical writing activities related to the key responsibilities outlined above. Demonstrated experience performing at least seven of the following activities: Developing technical documentation, user manuals, help text, requirements documentation, or web content. Reviewing documentation standards and existing documentation. Identifying documentation requirements and developing documentation plans. Gathering technical information from developers and subject matter experts. Assessing documentation audiences and defining document purpose and scope. Developing document structures and writing or editing technical content. Validating technical information through direct use or testing of documented systems or materials. Coordinating the development of illustrations, diagrams, photographs, or other visual documentation. Designing and formatting technical documentation. Coordinating stakeholder reviews and incorporating feedback. Preparing final versions of technical documentation. Demonstrated experience supporting multiple complex projects and developing documentation throughout the project lifecycle. Strong ability to translate complex technical information into clear, concise, and audience-appropriate content. Excellent writing, editing, research, and communication skills. Strong attention to detail and commitment to accuracy and quality. Experience working collaboratively with technical teams, developers, subject matter experts, and project stakeholders. Ability to manage multiple documentation deliverables and competing priorities. Additional InformationMust currently hold or be eligible to obtain and maintain a Reliability Status/Secret (Level II) Canadian Federal Government Security clearance and other clearances if or as required. Other clearances can include VCR’s and Controlled Goods clearances. If you do not currently hold the required security clearance ADGA can initiate the clearance process on your behalf; however, you will not be eligible for hire until the clearance has been successfully obtained. The posted salary reflects an employee compensation model; consultant rates will be adjusted accordingly. We will consider candidates for either employment or consultant arrangements. Consultants will be required to hold a Controlled Goods clearance and Insurance. If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.*Our recruitment systems include artificial intelligence–enabled tools; however, AI is not used to screen, evaluate, or make decisions about applicants for this role.*Unless otherwise stated, all job postings reflect a current vacancy at the time of publication.Work-Life Balance We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day-to-day routines and major life events. For example, we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). Belong@ADGA ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.Compensation Above and beyond our commitment to offer a competitive base salary, ADGA has a company-wide profit-sharing plan for all full-time and part-time employees.Comprehensive Benefits and Total Rewards We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short-Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee-centric services and savings programs. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Public Safety

Role: Technical Editor – Documentation & localisationRole summaryAt EPI-USE Labs, our documentation team writes, edits, reviews and formats technical documentation for EPI-USE Labs products and services. We also manage translations for documentation, as well as in-product text. We aim to help clients, customers, partners, and colleagues understand how to use our products effectively.We are looking for a detail-oriented Technical Editor to refine our technical documents and in-product online help documentation. You will improve clarity, fix grammar, and ensure the correct tone of voice. You will also use AI writing tools to speed up workflows and help manage translation projects for global users. You'll work closely with developers and other teams to keep documentation accurate, including change logs, and you’ll help to bring new tools and ways of working to an established team.Key responsibilitiesEditing and writingEdit complex technical manuals, software guides, articles, and API documentation that span multiple EPI-USE Labs' products.Write clear technical content from rough engineering notes.Review and edit in-product help documentation.Work closely with software/IT developers to review and format technical comments and change descriptions into understandable change logs.Proofread/sense-check professional profiles and CVs/resumes.Ensure all text matches our brand language style guide.AI integrationUse AI text tools to draft, summarise, and translate content faster.Review AI-generated text for sense and accuracy, and to fix errors, apply corporate styling, and remove robotic phrasing.Build, test, and refine AI-assisted workflows for documentation tasks that the wider team can adopt.Translation and localisationCo-ordinate translation projects, both internal AI-driven projects and with global freelance linguists and agencies.Review translated files to check for cultural fit and technical accuracy.Maintain glossaries and writing style guides for different languages and regions.Required Skills And QualificationsExperience: Experience in copy editing, technical writing/editing and proofreading would be valuable, as well as cross-functional collaboration skills.Technical skills: Strong grasp of software tools, markup languages (like Markdown or HTML), or content management systems.AI knowledge: Hands-on experience using AI tools for drafting and review, with the ability to design and refine prompts and workflows over time.Translation: Past involvement in localisation or publishing multilingual workflows will be beneficial.Education: Degree in English, Journalism, Communications, Computer Science, Linguistics, or equivalent practical experience.Contact usIf you are interested in applying for this position, please send your CV or request for further information to careers@labs.epiuse.comAbout EPI-USE LabsWith over 42 years of experience, EPI-USE Labs is a global company providing software solutions and managed services to over 1,900 clients across 50 countries. We help our clients transform their SAP® landscapes, and optimize the performance, management and security of their SAP and SAP SuccessFactors® systems. We simplify and speed up landscape and test data management, enable data security, privacy and compliance, provide efficient cloud solutions and managed services, deliver effective HCM solutions and much more.EPI-USE Labs has an inspirational culture, values which keep us connected and a central focus on our clients.EPI-USE Labs is a member of Group Elephant, which employs over 4,200 people and is largely employee-owned. Group Elephant also owns and funds a non-profit entity called Elephants, Rhinos & People (ERP) focusing on the preservation of at-risk elephants and rhinos through the economic upliftment of rural people in areas adjacent to these threatened species.For more information, visit epiuselabs.com.Share This Vacancy:LinkedIn Twitter Copy to clipboardAt a glanceEssential experience: Bachelor’s degree (or higher)Location: Hybrid (Office and remote)Share This Vacancy:LinkedIn Twitter Copy to clipboardSubmit your applicationIf you are interested in applying for this position, please send your CV or request for further information to careers@labs.epiuse.comPlease make sure you attach your latest CV to your application.By submitting your resume/CV you agree to the terms contained in our privacy policy and give EPI-USE Labs consent to process your information for recruitment purposes.We respect your privacy.Our listed vacancies may be closed at our discretion.If you have not received a response within three weeks, please consider your application unsuccessful.Looking for directions to our offices? View our physical office locations. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Information Technology & Services

T-Systems International GmbH Bei T-Systems bieten wir unseren Geschäftskunden die richtigen Systemlösungen für ihr digitales Business. Mit unserem Portfolio stellen wir sicher, dass digitale Transformation Komplexität reduziert, Kosten einspart und die alltägliche Arbeit erleichtert. Unsere Schwerpunkte sind Konnektivität, Digital, Cloud & Infrastruktur sowie Sicherheit - Let's power higher performance! Aufgabenbeschreibung Als erfahrener Technischer Redakteur & Trainer (m/w/d) mit 7-10 Jahren …

T-Systems International GmbH Bei T-Systems bieten wir unseren Geschäftskunden die richtigen Systemlösungen für ihr digitales Business. Mit unserem Portfolio stellen wir sicher, dass digitale Transformation Komplexität reduziert, Kosten einspart und die alltägliche Arbeit erleichtert. Unsere Schwerpunkte sind Konnektivität, Digital, Cloud & Infrastruktur sowie Sicherheit - Let's power higher performance! Aufgabenbeschreibung Als erfahrener Technischer Redakteur & Trainer (m/w/d) mit 7-10 Jahren …

Direct message the job poster from Exact Cindy Bons Cindy Bons As an Instructional Designer, you help colleagues and partners build the product knowledge they need to be successful with Exact's software solutions. You design impactful learning experiences that enable people to perform their jobs effectively while continuously exploring new ways of learning, working, and leveraging technology. At Exact, you can think and act proactively and see your good ideas come true. And where is your career heading? That's up to you. The career opportunities are unprecedented. More than 2,000 enterprising colleagues have already paved the way. Are you on board?This = the job you're looking forAs an Instructional Designer, you'll design and continuously improve learning experiences that help our colleagues and partners understand and work effectively with Exact software. Our products evolve rapidly, so you'll focus on creating learning solutions that are scalable, maintainable, and effective. You'll collaborate closely with subject matter experts and stakeholders to identify learning needs and translate them into practical solutions that drive business performance. And that's not all. We can rely on you as an Instructional Designer to:Design and develop product learning resources for multiple learner groups, including Customer Support, Sales, Technology, and partner organizations.Identify learner needs through research, stakeholder interviews, and performance analysis.Create sustainable learning solutions that can evolve alongside our software products.Leverage AI and emerging technologies to improve the efficiency, scalability, and effectiveness of learning solutions.Measure and continuously optimise learning impact, always focusing on performance over content production.This = your teamYou will join the 8 colleagues focused on L&D, within the broader Product Learning & Enablement team. Our team consists of six Instructional Designers and three Learning & Development specialists who are passionate about helping people grow and succeed.The Product Learning & Enablement team is known for its curiosity, adaptability, and collaborative culture. This becomes visible in the way we continuously experiment with new learning approaches, embrace emerging technologies such as AI, and quickly adapt our solutions to changing business and product needs. The main responsibilities of the department are:Delivering product learning solutions for employees and partners.Strengthening product knowledge across the organization.Enabling business performance through effective learning and knowledge sharing.We operate in short development cycles, value experimentation over perfection, and encourage everyone to bring new ideas to the table. If you enjoy learning, testing, improving, and growing together with your colleagues, you'll feel right at home.This = what your future colleague says"What I love about working here is the freedom and space to learn. You get room to explore, learn as you go, and shape your own approach to solving problems. For someone working in learning, that is a big part of what makes the job so enjoyable. You also create solutions directly for the people around you, so you quickly find out what works and what could work better. The cherry on top is working with an enthusiastic and diverse group of colleagues who are always happy to think along.” – Dijana Muzhdeka, Instructional Designer. This = what you bringWith us, you can be yourself, and we would love to discover what sets you apart. For the position of Instructional Designer, it's helpful if you have a strong growth mindset. And preferably a solution-oriented approach. What's more, you bring:Knowledge of, and experience applying, the latest L&D developments.Strong collaborative and communicative skills.Ability to use learner feedback, data, and performance metrics to evaluate and improve learning solutions with a focus on impact and business outcomes.Curiosity about emerging technologies and a willingness to experiment with AI and new learning tools.The ability to thrive in a dynamic environment where priorities, products, and learning needs evolve continuously.Fluent written and spoken English and sufficient Dutch reading comprehension to work with Dutch-language product- and business-information.At least 3-5 years of experience designing learning resources or learning experiences.This = what you getAt Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy.And, of course, that's not all. As an Instructional Designer, based on 40 hours per week, you can also count on:a gross monthly salary ranging from € 3400 - € 4200an employment contract for a year;a holiday allowance of 8%;a thirteenth-month bonus;reimbursement of travel expenses and a working-from-home allowance.This = why you shouldn't waitIf it feels good, don't hesitate. So let us know why you are exactly the right Instructional Designer.How do you turn product knowledge into learning experiences that truly help people perform better? We'd love to hear your answer.If you have any questions about the position and/or the application procedure, Joost Brouwer, Interim Team Lead Product Learning & Enablement, will be happy to answer them.This = our application procedureIf we have enough in common, you'll first have an introduction with our recruiter.The procedure consists of two interviews, with at least the hiring manager and a future colleague.A business case will be part of the selection process.The selection procedure takes approximately 3 weeks.About ExactExact develops cloud software for small and medium-sized companies and their accountants. The products automate business processes in areas such as Finance and HR and provide specific ERP solutions for wholesale distribution, manufacturing, projects and construction. This saves time and provides insight. It enables customers to work efficiently, make informed decisions and continue growing. More than 675,000 companies primarily in the Netherlands, Belgium and Germany already rely on Exact's software.Exact was founded in 1984 in Delft, the Netherlands, which is still the location of our head office. Every day, more than 2,000 ambitious professionals work on innovation. Driving responsible business, with respect for each other, the environment and society is central to this. For more information, visit www.exact.com. Show more Show less Seniority level Associate Employment type Full-time Industries Software Development

Do you enjoy figuring out localization problems, working with technology and helping others get things done?Are you excited to build broad expertise across localization operations, tools and workflows?About our Team:-GLoSS (Global Localization Solutions & Services) is Elsevier's central localization technology and expertise service. We deliver shared infrastructure, AI-powered translation tools, linguistic data assets, and localization expertise to teams across the business, from Journal Operations and Clinical Solutions to Marketing and Product. Launched in 2021, we've grown rapidly and work in a matrixed environment with stakeholders across functions and geographies.We are part of Operations and sit within the AI and Knowledge Operations department. Our team is small, high-impact, and globally distributed. This role is based in India and reports to the Localization Solutions Manager in Amsterdam.About the Role:-As Associate Localization Specialist, you will play a key role in supporting GLoSS as the person who makes sure our tools run smoothly, our users are supported, and our day-to-day requests are handled well. You'll work closely with senior team members who own the stakeholder relationships and strategy to support a diverse range of teams across Elsevier: contributing to a small team that punches well above its size.You thrive working independently, communicating proactively, and using your own judgment to solve problems and move work forward. You are comfortable working across different localization tools and stages of workflows hands-on, and have a curious learning mindset when it comes to new tools, ways of working and AI. You bring a service mindset, meaning you follow through, close loops, and take ownership of the work in your lane.Over time, this role can grow into a full Localization Specialist position as you deepen your expertise and expand your scope within GLoSS.Responsibilities:-Provide day-to-day operational support across GLoSS tools, including our TMS, AI translation solutions, and AI voice platformOnboard and train new users on localization tools, workflows, and best practicesCreate and maintain process documentation, training materials, and user guidesTroubleshoot tool and workflow issues, following up independently with stakeholders to close the loopSupport vendor coordination and communicationLiaise with stakeholders across a globally distributed, matrixed organization on day-to-day requests and questionsRequirements:-Hands-on experience with localization workflows and at least one TMS platformConfident communicator in English: able to explain tools and processes clearly, guide users through onboarding, and follow up with stakeholders independentlyYou take initiative, work things out independently, and use your own judgment to move work forwardComfortable with ambiguity and a dynamic, fast-moving environment: you don't need everything defined before you actIntellectually curious and eager to learn you pick up new tools and ways of working quickly2 to 3 years of experience working in localizationWork in a way that works for you: -We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.Working for you: -BenefitsAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Group Health Insurance Policy (covering self and family)Group Life insurance/accident policyGenerous long-service awardsNew Baby giftSubsidized food provided (applies to India- Chennai)Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity LeaveFree Transport provided to and from the office (applies to India-Chennai)About Us: -A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’sWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. Show more Show less Seniority level Entry level Employment type Full-time Industries Information Services

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Position Overview:We are seeking a senior Technical Writer with Documentation Architect or Systems Analyst experience to design and drive the next generation of technical documentation through AI, automation, and software development lifecycle (SDLC) integration.This role will be responsible for defining and implementing scalable documentation processes that transform engineering artifacts, including epics, user stories, pull requests, code changes, architecture decisions, testing outputs, and release data, into high-quality documentation assets and authoring-ready content.The successful candidate will act as a bridge between Engineering, Product Management, and Technical Publications, ensuring that valuable information created throughout the development process is captured, structured, and leveraged effectively. By combining documentation expertise, systems thinking, and AI-assisted workflows, this role will empower technical writers to focus on accuracy, clarity, and user value while reducing manual information gathering and content creation efforts.The role also includes working partly as a technical writer in our XML/DITA-based content management system with existing processes to get a better understanding of the authoring needs.Key ResponsibilitiesDesign and evolve documentation processes that integrate with the software development lifecycle.Define strategies for collecting, structuring, and reusing information from tools such as GitHub, Azure DevOps, Jira, CI/CD pipelines, testing systems, and architecture repositories.Identify opportunities to leverage AI and automation to generate documentation drafts, release notes, feature descriptions, and other documentation assets.Collaborate with Engineering, Product Management, QA, DevOps, and Technical Publications teams to establish documentation requirements and information flows.Create roadmaps and implementation plans for documentation automation initiatives.Define governance, quality standards, and validation processes for AI-generated content.Analyze existing documentation workflows and recommend improvements to increase efficiency, consistency, and scalability.Support the evaluation, selection, and implementation of documentation and knowledge-management tooling.Establish metrics to measure documentation quality, coverage, automation effectiveness, and content reuse.Required QualificationsExperience in Technical Writing, Technical Communication, Systems Analysis, Knowledge Management, or a related field.Strong understanding of software development processes, including Agile methodologies, source control, pull requests, CI/CD pipelines, and release management.Experience working with Git-based repositories and collaborating with software engineering teams.Demonstrated ability to analyze complex systems and design scalable processes.Strong stakeholder management and communication skills.Familiarity with AI-assisted content generation and automation technologies.Experience translating technical concepts into clear, structured documentation.Preferred QualificationsExperience with Docs-as-Code practices and documentation automation.Understanding of APIs, software architecture, and modern development workflows.Experience working with Azure DevOps, Jira, GitHub, Confluence, or similar platforms.Familiarity with large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and AI governance principles.Experience leading process transformation initiatives across multiple teams.What Success Looks LikeDocumentation creation is proactively driven by development activities rather than manual information gathering.Technical writers spend more time refining and validating content and less time collecting information.AI-generated drafts provide reliable, high-quality starting points for documentation deliverables.Documentation coverage, consistency, and timeliness improve without increasing authoring effort.Engineering, Product, and Documentation teams operate within a connected, measurable documentation ecosystem.What's in it for me?Meaningful work that shapes how customers understand and engage with our solutionsCollaborative culture where your expertise influences product marketing and business strategyFreedom to innovate with emerging tools and communication platformsProfessional growth opportunities with autonomy to lead projects and mentor peersBring your technical communication expertise to a team that values clarity and impact — apply now!Rewards designed for youOur Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. Country-specific programs and initiatives may be available.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Automation Machinery Manufacturing

We’re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from Blackbaud solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you’ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.In this role, you'll help shape how knowledge is created, delivered, and maintained, while advancing modern documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.What You'll Do Create high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare. Accelerate content delivery by leveraging AI-powered tools, agents, prompts, and automation capabilities to improve productivity, consistency, and quality. Transform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation. Partner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy. Drive documentation excellence by establishing and maintaining standards for clarity, accessibility, consistency, and usability. Manage content development workflows through Azure DevOps and Azure Storage Explorer while supporting efficient documentation lifecycle management. Explore, evaluate, and recommend emerging AI technologies and best practices that enhance content operations and customer outcomes.What You'll Bring 5+ years of professional technical writing experience, including experience in a senior-level content development role. Expertise with MadCap Flare, structured authoring methodologies, and creating customer-facing technical documentation for software products. Knowledge of AI-assisted writing tools, prompt development, workflow automation, and content optimization practices that improve documentation effectiveness. Understanding of Agile development processes, user story-driven documentation, Azure DevOps, and Azure Storage Explorer environments. Experience producing accurate, scalable, and user-focused content while leveraging tools such as Microsoft Copilot, Claude, or similar AI technologies to improve productivity and quality.Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

About UsAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.About The TeamVerint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Technical Writer, HealthcareAbout the roleDocumentation is how our healthcare and life sciences customers trust us with their most sensitive workloads. In regulated environments, a clear, accurate, auditable document isn't a nice-to-have — it's evidence, it's enablement, and it's the difference between a smooth audit and a stalled one.As a Technical Writer, Healthcare, you'll create the content that helps healthcare providers, payers, health-tech ISVs, and life sciences organizations run HIPAA-eligible, HITRUST- and SOC 2-aligned workloads on HGS's managed multicloud platforms with confidence. You'll translate complex cloud, security, and compliance concepts into content that a hospital's security officer, a customer's auditor, and a member on the delivery team can all rely on. You'll partner deeply with Solution Architects, Delivery, Security & GRC, Compliance, and Product — and you'll own a controlled-documentation practice built for accuracy, consistency, and traceability.What you'll doAuthor regulated, customer-facing documentation — solution and implementation guides for HIPAA-eligible environments, onboarding and enablement content, knowledge base articles, conceptual overviews, and release notes for HGS healthcare offerings.Document the compliance story — produce and maintain shared-responsibility matrices, control-mapping references, and plain-language explanations of how HGS services support HIPAA (Privacy, Security, and Breach Notification Rules), the HITRUST CSF, and SOC 2 Trust Services Criteria.Write the operational backbone — standard operating procedures (SOPs), runbooks, and playbooks for regulated workloads (for example, access reviews, encryption key rotation, incident response, and audit-evidence collection), working from technical specs, SME interviews, and hands-on validation.Support audit and assurance — help assemble and maintain audit-ready artifacts and evidence documentation, and keep control narratives current as environments and regulations evolve.Own a controlled-documentation lifecycle — manage content through draft, review, approval, versioning, and retirement, so every published document is accurate, dated, and traceable to an owner and a source.Set and enforce standards — maintain the healthcare content style guide, templates, terminology, and information architecture; remove duplication by building reusable, single-source content.Collaborate to get it right — partner with Solution Architects, Delivery, Security & GRC, Compliance, Legal, and Product to ensure content is technically accurate, compliant, and useful; nothing ships without SME and, where required, compliance sign-off.Measure and improve — use customer feedback, support-ticket trends, and content analytics to find gaps, retire stale content, and prove that documentation is reducing friction.Who you areA strong, clear writer who makes complex, high-stakes information easy to trust — and who defends the Oxford comma and terminology consistency with equal conviction.Comfortable in regulated territory: you understand that in healthcare, “close enough” isn't, and you're careful about what a document does and doesn't claim.Endlessly curious and self-directed — you'll interview SMEs, read the spec, test the workflow yourself, and trace it end-to-end before you write.Deeply collaborative, calm under changing priorities, and able to run several documentation projects at once without dropping traceability.Minimum qualifications3+ years of technical writing experience, with a portfolio demonstrating clear technical documentation (please include or link samples).Demonstrated ability to explain complex technical concepts precisely for mixed audiences (practitioners, administrators, and non-technical stakeholders).Working familiarity with at least one regulatory or security framework relevant to healthcare — HIPAA, HITRUST CSF, or SOC 2 — and comfort writing about controls, safeguards, and evidence.Proficiency with modern documentation tooling — for example, Markdown, a content management or knowledge base system (such as Confluence), and version control (Git).Proven ability to partner with subject-matter experts and manage a document through a structured review-and-approval process.Bachelor's degree in English, Communications, Journalism, a technical discipline, or equivalent practical experience.Must be legally authorized to work in the U.S. for any employer; this role is not sponsorship eligible.Preferred qualificationsExperience writing in a healthcare, health-tech, life sciences, or otherwise regulated environment.Hands-on experience with controlled documentation and change control, and producing audit-ready or assurance-related content.Familiarity with cloud platforms (AWS, Azure, and/or Google Cloud) and a cloud fundamentals certification (for example, AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals).Understanding of the shared-responsibility model for managed/hosted environments and concepts such as PHI/ePHI, Business Associate Agreements (BAAs), encryption in transit and at rest, RBAC, MFA, and audit logging.Exposure to life sciences / GxP contexts (for example, 21 CFR Part 11) or medical-device documentation standards.Experience with a docs-as-code workflow, structured authoring, API/integration documentation, and diagramming.Familiarity with the software development lifecycle (SDLC) and Agile/Scrum ways of working.Active in the profession (for example, the Society for Technical Communication). Show more Show less Seniority level Associate Employment type Full-time Industries IT Services and IT Consulting

Direct message the job poster from PTC Saurav Pandey Saurav Pandey Principal Talent Acquisition Partner | Talent Strategy | Leadership Hiring | R&D, Technology, Product & GTM | Talent Intelligence | LinkedIn Talent… Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.As a Senior Technical Writer , you will own end‑to‑end documentation for complex enterprise applications, using GenAI‑assisted workflows and structured authoring to scale quality, consistency, and speed. You’ll partner closely with Product, Engineering, UX, and Customer Success to deliver documentation that functions as part of the product experience.What You’ll Do (Key Responsibilities)AI-Driven Content Strategy: Leverage Generative AI tools to automate documentation processes, improve content accuracy, and accelerate content development velocity.Documentation Development: Create, review, and maintain high-impact product documentation, including user guides and release notes for complex enterprise software.Cross-Functional Collaboration: Partner with Product Managers, Engineers, Customer Success Managers, and UX designers to align documentation with product roadmaps and user needs.Workflow Innovation: Identify opportunities to reduce manual effort through AI, such as implementing AI-driven analytics to identify content gaps.Governance and Standards: Ensure all content adheres to writing style guides and maintains high standards of quality, consistency, and accuracy.Required Skills And ExperienceDocumentation and domain experience5+ years creating documentation for enterprise software (ERP/CRM/large‑scale business applications).Working knowledge of CRM platforms such as Salesforce, Siebel, PeopleSoft, or Oracle.Proven ability to deliver high‑quality documentation with broad objectives and minimal supervision.Technical communication excellenceStrong command of information development: content planning, authoring, review, publishing.Deep understanding of technical writing principles such as topic‑based authoring, minimalism, and task‑oriented design.Experience with structured authoring, modular content development, single‑sourcing, and content reuse.Excellent written and verbal communication with high attention to detail.Strong technical aptitude; able to learn complex systems quickly and accurately.Strong time management and ability to deliver across parallel workstreams.Tools and standardsHands‑on experience with structured authoring tools such as Arbortext Editor.Experience working with one or more style guides (e.g., Microsoft Manual of Style).Exposure to SaaS / cloud‑based business applications.AI and modern documentationPractical experience with AI‑assisted writing (drafting, summarization, editing, optimization) with strong judgment and accountability.Ability to apply AI responsibly to improve quality, consistency, speed, and reuse.Comfortable experimenting with new tools and continuously improving documentation workflows.Nice to HaveAdvanced experience with Arbortext Editor.Exposure to Agile/Scrum development environments.Experience using analytics, feedback loops, or content performance signals to improve documentation effectiveness.How To Stand Out (What To Include)Portfolio, writing samples, or a public knowledge base/tech blog.A short note on your favourite product documentation and why it works (structure, clarity, IA, visuals, tone, task flow, etc.). Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development