Cloud & Infrastructure Documentation Jobs

We Are: Accenture is a global professional services and solutions company that helps leading organizations reinvent with digital, cloud, data, and AI capabilities, drawing on its large global workforce, industry expertise, and ecosystem partnerships to create 360° value. By combining hands-on engineering with deep industry context, we help organizations build their digital core, modernize operations, unlock value from data and AI, and deliver tangible business outcomes at speed and scale. You A…

Description We are looking for an experienced Data/Information Architect to help shape and guide modern cloud and data architecture initiatives in Madison, Wisconsin. This contract opportunity is ideal for a senior specialist who can connect enterprise architecture strategy with hands-on engineering across cloud platforms, automation, and scalable data solutions. The role focuses on designing resilient, secure, and high-performing environments that support distributed applications, platform ser…

Description The Senior Manager, Digital Content Strategist plays an essential role within our digital business focused on growing our online Pet Insurance business (aka Healthy Paws) . This position requires a visionary thinker with expertise in digital platforms, content strategy, and creative storytelling. The strategist will collaborate closely with cross-functional teams to develop and implement data-driven digital solutions that engage audiences and elevate the brand. Reporting to the Head…

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people …

About SarvamSarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC.About The RoleDevRel at Sarvam is part engineering, part content, part community — and this role manages the community pillar.You will be the person who makes Sarvam's developer community a place builders want to belong to. That means running our Discord day to day, designing and operating community programs — hackathons, meetups, office hours, workshops — and making sure every developer who shows up gets a great experience, whether they're asking their first question or shipping their tenth project.But community at Sarvam isn't just events and engagement metrics. At the core of this role is empathy: you notice where developers get stuck, what they're excited about, and what's missing — and you carry that insight back to the engineering and product teams to close the loop. Feedback is not a side effect of this role. It's one of its most important outputs.What You’ll DoManage the Discord community — manage our developer community: moderation, onboarding flows, channel structure, engagement rituals, and maintaining channels by triaging questions and routing them to the right people. Design and run community programs — plan and execute hackathons, meetups, office hours, workshops, and campus outreach end to end: concept, logistics, promotion, on-the-ground execution, and follow-up. Recognise and grow our best builders — identify our most engaged developers and create structured ways to recognise them, give them a platform, and help them grow within the community. Grow the community — run initiatives that bring new developers in: partnerships with colleges and developer communities, collaborations with other devtool ecosystems, and community-led content. Be the voice of the community — synthesise what developers are saying into structured feedback for the engineering, product, and DevRel teams. Spot recurring friction points and champion fixes. Track what matters — monitor community health metrics (activity, retention, response times, program participation, NPS) and use them to decide what to double down on. What We're Looking For1–3 years of experience in community management, developer programs, or a related role — ideally in a devtools, developer platform, or open-source ecosystem. You have experience building a community from the ground up — and scaling it. You've started something with a handful of members and grown it into a real, active community. You know what it takes at every stage, from the first ten people to the first ten thousand. You're comfortable around developers and code. You don't need to be an engineer, but you should understand how developers work, be able to follow technical conversations, and know when a question needs an engineer's answer. You're an organiser at heart. Events, logistics, follow-ups, timelines — you enjoy running things end to end and nothing falls through the cracks on your watch. You write clearly and warmly. Announcements, Discord replies, program docs — your writing makes people feel welcome and informed. You move fast and follow through. You can take a loosely defined brief — "run a hackathon next month" — and ship something polished without being hand-held. You're genuinely community-minded. You find energy in helping other builders succeed, and you treat every interaction as a chance to learn what the community needs. Bonus: You've organised hackathons or large meetups, run community programs at scale, have experience with community tooling (Discord bots, analytics), or have an interest in AI and Indian languages. Why Sarvam?Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact.Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high barHigh ownership and high impact, from day oneEverything we do is AI-first, from the way we build and ship to the way we think about problemsYou can work on problems that could change how an entire country learns, works, and communicatesIf you want to work on problems at the frontier of AI in India, Sarvam is the place to be. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing and Sales Industries Software Development

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Your RoleCreate, update, and maintain engineering documentation and product records within Teamcenter/PLM.Manage technical drawings, specifications, CAD-related documents, and documentation repositories.Ensure documentation accuracy, consistency, version control, and compliance with engineering standards.Support CEP (Cost Efficiency Programs) and VAVE (Value Analysis/Value Engineering) initiatives through effective documentation management.Collaborate with hardware engineers and stakeholders to collect, validate, and organize technical information.Your ProfileHands-on experience with Teamcenter and PLM/PDM documentation management.Ability to read and interpret engineering drawings, CAD drawings, and technical specifications.Strong document control, version management, and records management skills.Knowledge of Engineering Change Management (ECN/ECO) and product lifecycle processes.Excellent attention to detail, stakeholder communication, and organizational skills.What You'll Love About Working HereYou can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries IT Services and IT Consulting

Innovate in BengaluruThis position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. Job DescriptionAbout Lowe’sLowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.About Lowe’s IndiaLowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes IndiaAbout The TeamTeam directly supports the Associate Learning & Development team at SSC-M. Providing content development support and maintenance of courseware as required.Job SummaryThe primary purpose of this role is to consult with business partners and learning peers to design and develop learning solutions tied to business strategies that met or exceed organizational objectives. This includes responsibility for understanding root cause business issues, facilitating conversations with Subject Matter Experts (SMEs), determining appropriate learning modalities, project planning and developing complex, blended learning solutions. Specifically, this role will support the development of technology-focused curricula inclusive of highly technical content for Lowe’s Tech associates, as well as global AI, data, and digital fluency content for the enterprise. This role is critical to Lowe's because it ensures Lowe's associates are equipped with the confidence and competence to serve Lowe's customers.Roles & ResponsibilitiesCore Responsibilities:Develops instructional training delivery methods (i.e., in-person, online, self-service) and mediums such as audio-visual materials, production videos, instructor guides, and curriculum, as appropriateIndependently works with subject matter experts (SMEs) and key stakeholders to understand needs, create design documents, and gather insights that will ultimately impact the effectiveness of the learning solutionGain indepth knowledge about the businesses for which they create contentDevelops exercises, micro-learning, job aids, assessment questions, and other methods of learning including social or connected learning strategies independently without any review support from the leadCreates overlays using tools like WalkMe or WhatfixDevelops simulated safety trainingAdvises on technological learning solutions and methodologies to enhance the efficiency and effectiveness of learning programsManage create project plans ensuring optimal use of available resources.Uses instructional design methodology to design and develop blended learning solutionsCreates modes of assessment, such as tests or quizzes, to measure the effectiveness of training solutionsElevates risks and proposes mitigation strategies to meet timelinesYears Of ExperienceOverall L&D experience of 4-6 years, out of which at least 3 years in Instruictional Design role.Experience in establishing credibility with Learning Consultants, Managers and SMEs.Exceptional stakeholder management and cross-functional skills.Strong interpersonal and communication skills.Ability to bring innovative Learning & Development ideas and proposals to the team that can improve associate career development.Self-starter, ability to learn fast and contribute.Ability to build strong organizational knowledge and understanding of the current gaps within capability development.Shares our values, and work in accordance with those values.Education Qualification & Certifications (optional)Required Minimum QualificationsCandidate must have completed their graduation. A degree in HR/Learning would be preferableCertifications in Instructional design would be an added advantageSkill Set RequiredPrimary Skills (must have)Instructional Design (this includes developing training materials and content, online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio) and other training assets)WalkMeAdobe Creative CloudArticulate 360 Studio/RiseAxonifyExperience with video production/editingSecondary Skills (desired)Workday LearningAI Avatar and Voice Technology (i.e. Synthesia, Heygen, WellSaid)Experience designing training utilizing Agile frameworks and methodologies (e.g. scrum and kanban)Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Retail

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job IntroductionROLE: Project Knowledge Manager – High Speed 2 SCSJVPurpose: To drive the continued step-change in the understanding and prioritisation of project culture and behaviours, to improve knowledge sharing and learning activities to enable team performance including safety, efficiency, productivity and quality of outputs, supporting project delivery.Responsible: Delivery responsibility for the SCSJV knowledge management strategy, knowledge hub, knowledge communities and associated management of external stakeholder groups, ensuring alignment to the project reset priorities.The functional role will also be required to manage the Knowledge Team, integrate the recently developed KnowBot AI solution and future enhancements, demonstrate measurable knowledge sharing benefits across delivery, whilst preparing handover of all learnings to the next phase of the HS2 programme and Parent Companies.REPORTS TO: SCS Head of Operational ExcellenceDIRECTORATE: Delivery ServicesLOCATION: Multiple Site Locations, LondonJOB LEVEL: Manager / ConsultantKey AccountabilitiesDrive a project wide continuous improvement, innovation, knowledge transfer culture and environment.Engage senior leaders to sponsor knowledge management activities to enable team performance aligned to the SCSJV reset priorities.Drive strategy/key objectives and measurable targets whilst ensuring alignment to the wider project goals and objectives.Collaborate with senior leaders to embed sharing lessons learnt and best practice to enable better ways of working.Structure knowledge management activities in the short, medium, and long term, using proven project management principles and improvement techniques, leading others along the journey.Support senior leaders in applying knowledge (hub) data to make fact-based interventions and inform decision making.Engage, coach, and collaborate with, project teams at all levels based in multiple locations. Enable and empower project teams to accept accountability and share knowledge.Develop digital solutions to improve knowledge management, driving industry standards as part of the HS2 Legacy.Understand the “voice of the customer” to align team performance across both operational and service delivery. Build relationships across parent companies (UK and globally) and other HS2 MWCC, as required.Promote team and project success to enhance both SCS and HS2 reputation, leaving a legacy across parent companies, HS2 and wider industry.Be a collaborative role model, uphold the values and behaviours of SCSJV and HS2.Preferred Skills & ExperienceExperience within the construction and infrastructure sector preferred.Experience working with senior leaders to embed a learning culture and sharing environment.Experience of managing both strategic and tactical change in a senior capacity.Experience of enabling and directing a structured approach to improvement activities across all disciplines on a large project.Experience of facilitating, developing, and coaching multi-disciplined teams, across multiple locations.Effective communicator and facilitator, with ability to build strong networks and influence at a senior level.Comfortable taking on a “disrupter” role, challenging norms and driving change to benefit the project.Strong written, analytical and AI skills to assess data, understand trends and facilitate activities based on relevant information.Able to work in an agile manner, fast paced and able to identify and resolve blockers efficiently and effectively.CompetenciesDeliver results – enable short-, medium- and long-term outcomes.Focus on customers – balancing the needs of internal and external stakeholder communities.Improve our business - enable decision-making based on fact-based evidence and the measurement of performance data.Drive sustainability Communicate – high impact and influential facilitator. Understand communication benefits to leadership and organisation stability.Collaboration – utilise proven improvement principles, tools, and techniques, applying a structured, consistent approach throughout the organisation.Develop yourself.Lead people - motivate and empower others to drive and improve standards of performance.Lead teams - be comfortable coordinating a range of activities, inspiring staff towards a common goal. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Civil Engineering

Register Here!Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.About The RoleAs a Technical Writer at Camunda, you'll be embedded within product teams, taking full ownership of documentation for key areas of our platform. You'll work side-by-side with engineers, product managers, and designers to ensure our documentation is clear, accurate, and closely aligned with the product experience. This is a hands-on role where you'll become a subject matter expert, directly shaping the developer journey through high-impact content across the Camunda platform. Beyond content, you'll help maintain and configure the infrastructure that keeps our documentation running smoothly. You'll join a collaborative, mission-driven team focused on helping developers become productive with Camunda technologies quickly and joyfully. Developers with technical writing experience are encouraged to apply.What You’ll Be DoingOwn and drive the documentation for one or more product areas, acting as the embedded technical writer within the corresponding product teams.Work closely with engineers, product managers, and designers to stay deeply informed about the product roadmap and ensure documentation is accurate, timely, and aligned with feature development.Become a subject matter expert in your assigned product areas, developing hands-on experience with Camunda products to create documentation that reflects real-world usage and developer needs.Lead documentation efforts from concept through to release, including planning, writing, reviewing, and maintaining content that empowers developers to succeed with Camunda technologies.Advocate for documentation as a critical part of the user experience, bringing the user’s perspective into product discussions and influencing design and implementation where appropriate.Continuously improve the structure, clarity, and completeness of the documentation based on analytics, user feedback, and your own insights.Collaborate with other writers and the broader Documentation team to share best practices, contribute to team goals, and evolve our documentation tooling and standards.Help maintain and improve our documentation site's technical infrastructure, including build tooling, deployment pipelines, and Docusaurus platform configuration, to keep publishing fast, reliable, and scalable.What You Bring3+ years of technical writing experience and a strong portfolio of developer-focused content such as user guides, installation guides, API references, tutorials, and technical blog posts.Hands-on experience with Java, Kubernetes, Helm, Docker, and related technologies, and a proven ability to deeply understand, use, and test complex technical products (ideally with Camunda 8 or similar products).Experience with writing about on-premise software installation or other technical environments, as well as SaaS and software documentation.Proven ability to tailor content for diverse audiences and technical backgrounds, including software engineers, application developers, business analysts, and process owners.Experience with docs-as-code workflows and documentation frameworks such as Docusaurus, and using AI, Git, and Markdown in a developer-centric environment.Ability and/or willingness to use our productNice-to-havesExperience maintaining, configuring, and extending documentation site infrastructure and deployment pipelines, preferably using Docusaurus.Software engineering experience, or proficiency with one or more programming languages.Comfortable iterating on an existing technical writing style guide and advocating for its cross-functional use.This role is an existing vacancy#C1 #USEASTCompensationWhat We Have to Offer:We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:United States: $102,300.00 to $164,900.00United Kingdom: £64,200.00 to £105,600.00Singapore: S$127,000.00 to S$190,500.00Canada: C$108,600.00 to C$178,600.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).Benefits & PerksWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @camunda.com. We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information.Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

IntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.Your Role And Responsibilities Lead the development, strategy, and governance of the learning curriculum for the telecom account Define instructional standards, templates, and methodologies for the design team Oversee the end‑to‑end design of courses, learning paths, and certification programs Work with operations, training delivery, quality, and client teams to identify learning needs Manage instructional designers and eLearning developers, assigning workload and project priorities Ensure training content aligns with operational goals, performance gaps, and telecom policies Review and approve course designs, storyboards, scripts, and assessments Track curriculum performance and recommend improvements using data and learner feedback Ensure training meets compliance, regulatory, and brand requirements Provide executive‑level updates on curriculum roadmap, progress, and risksPreferred EducationBachelor's DegreeRequired Technical And Professional ExpertiseEducational Qualifications Include: Required BA/BS degree in Instructional Design, Education, Communications, or related fieldPreferred Master’s degree in Instructional Design, Adult Learning, or similar Industry certifications (e.g., ATD, CPTD, APTD, curriculum design certifications)Job Skills And Behaviors IncludeRequired Minimum Skills: Strong leadership and project management abilities Advanced knowledge of instructional design methodology (ADDIE, SAM, Bloom’s Taxonomy) Excellent written communication and content‑development skills Effective interpersonal, facilitation, and stakeholder‑management abilities Strong analytical, planning, and organizational skills Expert PC skills (Word, PowerPoint, Excel) and experience with authoring toolsPreferred Behaviors Independent, innovative, and strategic thinker Strong attention to detail and quality Comfortable working in fast‑paced environments with shifting priorities Collaborative and able to build strong cross‑functional relationshipsPreferred Experience Telecom learning development or contact center training experience Experience managing large curriculum builds or complex learning programsb families or progression paths Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries IT Services and IT Consulting

Direct message the job poster from Exact Cindy Bons Cindy Bons Als Technical Writer – AI Knowledge & Content creëer en onderhoud je productkennis die dagelijks wordt gebruikt door duizenden Exact-klanten. Jouw werk helpt klanten snel en zelfstandig antwoorden te vinden op hun vragen. Je vertaalt complexe softwarefunctionaliteit naar duidelijke, betrouwbare en goed gestructureerde content die via verschillende kanalen beschikbaar wordt gemaakt.Jouw content vormt de belangrijkste bron voor onze Support Agent, die op basis van deze informatie antwoorden geeft op klantvragen. Ook schrijf je content voor release notes, e-mails en in-product messaging.Bij Exact krijg je de ruimte om initiatief te nemen en ideeën echt tot leven te brengen. Hoe jouw carrière eruitziet? Dat bepaal je zelf. Met 2.000 ondernemende collega's om je heen en volop groeikansen ligt de weg open. Klaar om jouw volgende stap te zetten?Dit = de baan die jij ambieert Als Technical Writer – AI Knowledge & Content in het Product Learning & Enablement-team heb je een passie voor duidelijke, betrouwbare en goed gestructureerde productkennis. In deze rol ligt de focus op onze Nederlandse producten en klanten. Je schrijft daarom voornamelijk Nederlandstalige content voor verschillende kanalen, waaronder documentatie, release notes, e-mails en in-product messaging.Je schrijft, structureert, analyseert en verbetert content op basis van klantvragen, gebruikersgedrag, feedback en data. Daarbij houd je niet alleen rekening met wat klanten nodig hebben, maar zorg je er ook voor dat content logisch en consistent is opgebouwd, zodat onze Support Agent deze informatie effectief kan gebruiken als bron voor antwoorden.Je belangrijkste taken en verantwoordelijkheden zijn: Schrijven en onderhouden van voornamelijk Nederlandstalige content voor onze Nederlandse productportfolio en doelgroep;Vertalen van complexe softwarefunctionaliteit naar duidelijke, begrijpelijke en herbruikbare content;Creëren en onderhouden van content voor verschillende kanalen, als bron voor de Support Agent, release notes, e-mails en in-product messaging;Zorgen dat productinformatie feitelijk juist, volledig, actueel en consistent is;Samenwerken met productexperts om complexe functionaliteit helder en klantgericht vast te leggen;Analyseren van klantvragen, zoekgedrag, feedback en gebruiksdata om content gericht te verbeteren;Signaleren waar kennis ontbreekt, verouderd is of onvoldoende aansluit op klantvragen;Structureren van content zodat klanten informatie makkelijk kunnen vinden en de Support Agent deze optimaal kan gebruiken als bron;Beoordelen en verbeteren van AI-gegenereerde antwoorden op juistheid, volledigheid, toon en bruikbaarheid;Experimenteren met nieuwe contentvormen, kennisstructuren en werkwijzen.Dit = jouw team Het Product Learning & Enablement-team is een hecht team bestaande uit Product Owners, technisch schrijvers, vertalers, instructional designers, learning specialisten en leads. We zijn gepassioneerd over het creëren van hoogwaardige content die onze klanten helpt succesvol te werken met Exact-software.De afgelopen tien jaar hebben we veel content ontwikkeld en veel geleerd over wat wel en niet werkt. Daarom onderzoeken we continu hoe we productkennis het beste kunnen vastleggen, structureren en beschikbaar maken voor klanten. Jouw content vormt de belangrijkste bron voor onze Support Agent, die op basis van deze informatie antwoorden geeft op klantvragen. Ook schrijf je content voor release notes, e-mails en in-product messaging.We staan bekend om onze klantgerichtheid, creatieve ideeën en vlotte samenwerking. Om hulp vragen wanneer nodig en hulp bieden wanneer mogelijk zit in ons DNA. We werken met SCRUM om ons werk te plannen en te prioriteren. Onze brontaal is Engels en onze vertalers vertalen onze content naar het Nederlands, Vlaams, Frans en Duits voor specifieke producten.Dit = wat je krijgtEen concurrerend salaris op basis van je ervaringVakantiegeld en een dertiende maand27 vakantiedagen, plus één extra dag voor elk jaar bij Exact (tot maximaal 5 extra dagen)3 Giving Back-dagen om vrijwilligerswerk te doen bij een goed doel naar keuzeThuiswerkvoorzieningenMogelijkheid om hybride te werkenOver Exact Exact ontwikkelt cloud software voor kleine en middelgrote bedrijven en hun accountants. De producten automatiseren bedrijfsprocessen: denk aan financiële en HR-processen. Maar ook aan specifieke ERP-oplossingen voor handel, productie, projecten en bouw. Dat levert niet alleen tijdwinst op, maar ook inzicht. Zo kunnen klanten efficiënt werken, onderbouwde beslissingen nemen en verder groeien. Inmiddels vertrouwen ruim 675.000 bedrijven, voornamelijk in Nederland, België en Duitsland, op Exact's software.Exact is in 1984 opgericht in Delft, waar het hoofdkantoor nog altijd gevestigd is. Dagelijks werken ruim 2.000 ambitieuze professionals aan innovatie. Verantwoord ondernemen, met respect voor elkaar, het milieu en de samenleving staat daarbij centraal. Meer informatie: www.exact.nl. Show more Show less Seniority level Associate Employment type Full-time Job function Writing/Editing and Product Management Industries Software Development

Data Science Expert – AI Content SpecialistAbout The RoleWhat if your data science expertise could directly shape how the world's most advanced AI models reason, code, and solve problems? At Alignerr, we partner with leading AI research labs to train and improve cutting-edge language models — and we need sharp data scientists to help us do it.This is a fully remote, flexible contract role where your domain knowledge becomes the benchmark. You'll design hard problems, build gold-standard solutions, and expose the blind spots in AI reasoning. No prior AI experience needed — just deep expertise in your field.Organization: AlignerrType: Hourly ContractLocation: RemoteCommitment: 10–40 hours/weekWhat You'll DoDesign Challenging Problems — Create advanced data science tasks spanning hyperparameter optimization, Bayesian inference, cross-validation strategies, dimensionality reduction, and moreBuild Ground-Truth Solutions — Author rigorous, step-by-step technical solutions including Python/R scripts, SQL queries, and mathematical derivations that serve as the definitive "correct" answerAudit AI-Generated Code — Evaluate AI outputs across libraries like Scikit-Learn, PyTorch, and TensorFlow for technical correctness, efficiency, and best practicesSharpen AI Reasoning — Identify logical flaws in AI outputs — such as data leakage, overfitting, or improper handling of imbalanced datasets — and provide structured feedback that improves how models thinkWho You AreHolds or is pursuing a Master's or PhD in Data Science, Statistics, Computer Science, or a quantitative field with strong data analysis emphasisDeep knowledge in one or more of: supervised/unsupervised learning, deep learning, big data technologies (Spark/Hadoop), or NLPAble to communicate complex algorithmic and statistical concepts clearly and precisely in writingHigh attention to detail — you catch errors in code syntax, mathematical notation, and statistical logicNo prior AI or annotation experience requiredNice to HaveExperience with data annotation, data quality assurance, or evaluation systemsFamiliarity with production-level data science workflows such as MLOps or CI/CD for modelsWhy Join UsWork directly with industry-leading AI models and top research labsFully remote and asynchronous — work when and where it suits youFreelance autonomy with meaningful, intellectually stimulating workContribute to AI development that has a real impact on how technology reasons about dataPotential for ongoing work and contract extension as new projects launch Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Engineering and Information Technology Industries Technology, Information and Internet

Mechanical Engineering Expert (AI Training)About The RoleWe're looking for mechanical engineering specialists to help train and evaluate cutting-edge AI models. Your deep technical knowledge will directly shape how AI understands and reasons through complex engineering problems — from fluid dynamics and thermodynamics to structural mechanics and beyond.This is a unique opportunity to apply your graduate-level expertise in a new and impactful domain, working alongside world-leading AI research teams — all on a fully flexible, remote schedule.Organization: AlignerrType: Hourly ContractLocation: RemoteCommitment: 10–40 hours/weekWhat You'll DoDesign Complex Engineering Problems — Craft advanced, multi-domain problems spanning FEA, heat transfer, kinematics, fluid dynamics, and material science that rigorously challenge AI reasoningAuthor Ground-Truth Solutions — Develop precise, step-by-step technical solutions that serve as benchmarks for AI learning and evaluationAudit AI-Generated Content — Review and evaluate AI outputs including CAD logic, thermodynamic proofs, and material specifications for technical accuracy, safety, and compliance with engineering standards (e.g., ASME, ISO)Refine AI Reasoning — Identify logical flaws such as incorrect force distributions, energy conservation violations, or unit errors, and provide structured feedback to improve model performanceWho You ArePursuing or holding a Master's or PhD in Mechanical Engineering, Aerospace Engineering, or a closely related fieldStrong foundational expertise in one or more core areas: solid mechanics, fluid mechanics, thermodynamics, CAD/CAM, or manufacturing processesAble to communicate complex physical concepts and mathematical reasoning clearly in written formHighly detail-oriented when reviewing derivations, unit conversions, and physical system constraintsNo prior AI experience required — if you know engineering, we'll handle the restNice to HaveExperience with data annotation, evaluation systems, or technical writingProficiency in engineering software such as SolidWorks, ANSYS, or MATLABFamiliarity with AI or language model evaluation workflowsWhy Join UsWork on genuinely cutting-edge AI projects with top research labs around the worldFully remote and flexible — work on your own schedule, from anywhereFreelance perks: autonomy, variety, and collaboration with a global expert communityApply your technical expertise to a high-impact, intellectually stimulating new domainPotential for ongoing work and contract extension Show more Show less Seniority level Entry level Employment type Contract Job function Engineering and Information Technology Industries Technology, Information and Internet

About WorkOS 🚀WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.About the roleWorkOS is building the developer platform for enterprise readiness and Developer Relations is a core part of how we earn trust with developers and show up in the community.We’re looking for an events-forward DevRel leader who thrives in the room: organizing meetups, building community, representing WorkOS publicly, and creating technical content that drives real engagement. This role is especially impactful in San Francisco, where so much of our developer ecosystem lives in-person.Responsibilities ✔️Own and scale WorkOS’s developer events strategy (meetups, panels, workshops, office events)Represent WorkOS as a public-facing technical voice (talks, demos, community conversations)Create high-signal technical content that supports events and developer education (guides, talks, demos)Build relationships with developer communities and influencers across the ecosystemPartner with GTM, Product, and Engineering to bring community feedback into our roadmap and messagingSupport talent and pipeline generation by building communities where great candidates and customers gatherQualificationsProven experience in Developer Relations, developer advocacy, community, or a highly technical marketing roleStrong technical foundation and credibility with developers (you can demo, build, and explain)Bias toward doing: you can run events end-to-end and create content that shipsExcellent communicator and facilitator. Comfortable on stage and in small group conversationsHigh agency and a builder mindset; you’re energized by experimentationBonus: Experience in developer tools, identity/auth, or enterprise readiness topicsBenefits and Perks (US Only) 💖At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. 401k matchingCompetitive EquityHealthcare, dental and vision coverageFSA, ST/LT Disability, Voluntary LifeCarrot fertility benefits20 days paid vacation + 10 holidays + unlimited sick leave12 weeks fully paid parental leaveFitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you activeWellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-beingCommuter benefits for hybrid employees in SF/NYCUnlimited token usage!Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity EmployerWorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<div class="content-intro"><h2><strong>About Starburst</strong></h2> <p>Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at <a href="http://starburst.ai">starburst.ai</a>.</p></div><p><strong>About the role</strong></p> <p>We're looking for a Senior Technical Writer who brings craft and strategic instinct to the discipline. We want someone who can own complex documentation initiatives end to end, influence how content is structured and delivered at scale, operate with authority in a fast-moving, highly technical environment, and help their team succeed with AI-assisted tooling.</p> <p><strong>As a Senior Technical Writer at Starburst, you will:</strong></p> <ul> <li>Own the planning, writing, and continuous improvement of highly technical documentation, including configuration, deployment, integration, and query reference content.</li> <li>Partner directly with software engineers, product managers, and subject matter experts to extract accurate technical detail and drive timely review cycles, including setting deadlines and driving stakeholder alignment.</li> <li>Lead documentation work tied to major platform and product initiatives.</li> <li>Evaluate and develop content for AI consumability and discoverability, including how documentation performs in LLM-mediated search and developer evaluation contexts.</li> <li>Apply a structured content approach to ensure documentation serves the right audience at the right stage of their journey, from evaluation through advanced use.</li> <li>Contribute to documentation standards, style guidelines, and peer review processes across the team.</li> <li>Serve as a senior voice in cross-functional planning, advocating for documentation requirements in the product development lifecycle.</li> <li>Partner on piloting AI-assisted drafting tools: evaluate output quality, help define what a human must verify before publication, and help build workflows where AI assistance meaningfully improves content and reduces toil.</li> <li>Contribute content expertise to docs replatforming initiatives by representing structured-content and authoring requirements in tooling evaluations.</li> </ul> <p><strong>Some of the things we look for:</strong></p> <ul> <li>7+ years of technical writing experience, with a strong portfolio of developer-facing or data infrastructure documentation. Writing samples required.</li> <li>Demonstrated ability to work autonomously in ambiguous, fast-paced environments and make sound content decisions without close supervision.</li> <li>Experience owning documentation for complex SaaS, cloud, or data platform products.</li> <li>Proven ability to manage SME relationships decisively, including driving review cycles and escalating blockers.</li> <li>Proficiency with docs-as-code workflows: Git/GitHub, Markdown, and static site generators.</li> <li>Experience with or strong interest in content architecture, structured authoring, and emerging documentation platform tooling.</li> <li>Excellent written communication in US English.</li> <li>Bachelor's degree in a technical field or equivalent professional experience.</li> <li>Strong plus: familiarity with how documentation is consumed by AI systems (llms.txt, RAG-friendly chunking, MCP, AI-search visibility), or hands-on experience using LLMs in a content workflow (drafting, evaluating output quality).</li> <li>Nice to have:<strong> </strong>basic scripting/automation exposure (Python, JavaScript, or similar).</li> </ul> <p><strong>Where could this role be based?</strong></p> <ul> <li>Remote, with a preference for the US East Coast time zone</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.</p></div><div class="title"> Pay Range</div><div class="pay-range"><span>$120,000</span><span class="divider">—</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><h2><strong>Build your career at Starburst</strong></h2> <p>All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry –  and the future. </p> <p>Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. </p> <p>We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.</p> <p>Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state<br> or local laws.</p></div>

<div class="content-intro"><p><span style="text-decoration: underline;"><span data-contrast="none">About Lucid</span></span></p> <p><span data-contrast="none">At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.</span><span data-ccp-props="{"201341983":0,"335559738":210,"335559739":210,"335559740":300}"> </span></p> <p><span data-contrast="none">We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.</span></p></div><div> <p>We are looking for a passionate and experienced <strong>Service Onboarding Specialist</strong> to join our growing team. In this role, you will design, launch, and continuously refine the onboarding experience for every new hire within a Lucid service center—whether they are Technicians, Service Advisors, Parts Advisors, Service Managers, or support staff. Your mission is to ensure that every new team member receives the knowledge, tools, and confidence needed to deliver exceptional customer service and technical expertise from day one.</p> <p>This role requires a basic understanding of electric vehicle (EV) systems, service operations, parts management, and the workflows that drive a high‑performance service center, and the ability to support the creation of engaging, effective onboarding programs for a variety of roles.</p> <p><strong>The Role</strong></p> <ul> <li>Deliver a comprehensive onboarding program (in‑person, virtual, and e‑learning) for new service hires.</li> <li>Ensure new employees have the correct system access (DMS, parts ordering, diagnostic tools and more) by coordinating with IT and tracking access approvals.</li> <li>Guide employees through the first 90 days of the company, providing milestones, check‑ins, and resources to accelerate their integration.</li> <li>Create training materials, including manuals, presentations, videos, and e-learning modules.</li> <li>Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.</li> <li>Work directly with service teams in the field to reinforce training and provide on-the-job coaching.</li> <li>Identify and address knowledge gaps through continuous feedback and support.</li> <li>Develop and maintain a feedback loop with field teams to improve training content and delivery.</li> <li>Demonstrate flexibility in the face of shifting priorities in a fast-paced environment</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).</li> <li>Demonstrate a strong, engaging presentation and facilitation presence, actively listening and quickly adapting content to meet the needs of a diverse audience.</li> <li>Proven experience developing and delivering operational training.</li> <li>Strong understanding of service processes, customer service standards, and parts management.</li> <li>Excellent presentation and facilitation skills with the ability to engage diverse audiences.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Problem-solving mindset and attention to detail.</li> </ul> </div> <div>At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.</div><div class="content-conclusion"><div> <p data-ccp-border-top="0px none " data-ccp-padding-top="0px" data-ccp-border-bottom="1px solid #000000" data-ccp-padding-bottom="1.3333333333333333px"><span data-contrast="auto"><span class="TextRun Underlined MacChromeBold SCXW258898025 BCX0" lang="EN-US" data-contrast="auto"><strong><span class="NormalTextRun CommentStart SCXW258898025 BCX0">Compensation</span></strong><span class="NormalTextRun SCXW258898025 BCX0"><strong> & Benefits:</strong> </span></span>Lucid offers a comprehensive and competitive </span><a href="https://mylucidbenefits.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">benefits package</span></span></a><span data-contrast="auto"> including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.</span><span data-ccp-props="{"335559738":240,"335559739":240,"335572079":6,"335572080":1,"335572081":0,"469789806":"single"}"> </span></p> <p data-ccp-border-top="0px none " data-ccp-padding-top="0px" data-ccp-border-bottom="1px solid #000000" data-ccp-padding-bottom="1.3333333333333333px"><strong><span data-contrast="auto">Equal Opportunity: </span></strong><span data-contrast="auto">At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.</span><span data-ccp-props="{"335559738":240,"335559739":240,"335572079":6,"335572080":1,"335572081":0,"469789806":"single"}"> </span></p> <p><strong><span data-contrast="auto">Accessibility: </span></strong><span data-contrast="auto">Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at <a href="mailto:TA-Operations@lucidmotors.com">TA-Operations <@> lucidmotors.com</a>.</span><span data-ccp-props="{}"> <span data-teams="true"><strong>This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.</strong></span></span></p> <p><strong><span data-contrast="auto">Candidate Data Privacy: </span></strong><span data-contrast="auto">By submitting your application, you understand and agree that your personal data will be processed in accordance with our </span><a href="https://lucidmotors.com/media/document/candidate-privacy-notice.pdf"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Candidate Privacy Notice</span></span></a><span data-contrast="auto">.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">To all recruitment agencies:</span></strong><strong> </strong><span data-contrast="auto">Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> </div></div>

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong style="color: #00263e; background-color: transparent;">About the role:<br><br></strong></p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;">Do you want to join a dynamic, creative team? Samsara's Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Sr. Technical Trainer focused primarily on our Scale segment (i.e. Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.</p> <p><strong>This is a remote position open to candidates residing in the US </strong><strong><u>except </u></strong><strong>the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. </strong></p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong style="color: #000000; background-color: transparent;">You should apply if:</strong></p> <ul> <li><strong>You want to impact the industries that run our world:</strong> Every session you deliver can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.</li> <li><strong>You thrive the most when solving problems:</strong> Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically design and deliver training that helps keep operations safe, efficient, and sustainable.</li> <li><strong>You are a natural relationship builder:</strong> Whether with customers or cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.</li> <li><strong>You are the architect of your own career:</strong> If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.</li> <li><strong>You want to be with the best:</strong> At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong style="color: #00263e; background-color: transparent;">In this role, you will:</strong><span style="color: #cc0000; background-color: transparent;"> </span></p> <ul> <li>Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption</li> <li>Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences</li> <li>Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs</li> <li>Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)</li> <li>Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions</li> <li>Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources</li> <li>Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events</li> <li>Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming</li> <li><strong style="color: #000000; background-color: transparent;"> </strong><span style="color: #000000; background-color: transparent;">Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices</span></li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong style="color: #00263e; background-color: transparent;">Minimum requirements for the role:</strong></p> <ul> <li>Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.</li> <li>Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.</li> <li>Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.</li> <li>Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.</li> <li>A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.</li> <li>Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.</li> <li>Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.</li> <li>Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.</li> <li>An eye for detail and polish in everything you produce.</li> <li>Comfortable working independently and as part of a team.</li> <li>3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong style="color: #00263e; background-color: transparent;">An ideal candidate also has:</strong></p> <ul> <li>Familiarity with webinar and virtual classroom platforms and tools </li> <li>Experience with LMS and Community platforms, and customer education content development tools </li> <li>Background in SaaS product training</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.</span></p></div><div class="title">Annual Base Salary</div><div class="pay-range"><span>$80,622.50</span><span class="divider">—</span><span>$121,950 USD</span></div></div></div><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.</p> <p>Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>About the role:</strong></p> <p>We're looking for an AI Learning Experience Designer (AI-LXD) to build the next generation of enablement experiences. <br>In this role, you'll design AI-powered learning journeys, performance support tools, knowledge experiences, and dynamic enablement programs that help employees find information, build skills, and apply knowledge in the flow of work. You'll partner with enablement leaders, product marketing, subject matter experts, and AI platform teams to transform complex information into personalized, scalable learning experiences. This role combines instructional design, AI-enabled content development, knowledge management, user experience design, and data-driven optimization.</p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>This is a remote position open to candidates residing in the US </strong><strong><u>except </u></strong><strong>Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  </strong></p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"> </p> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>You should apply if:</strong></p> <ul style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You want to impact the industries that run our world:</strong> Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You are the architect of your own career:</strong> If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.</li> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You’re energized by our opportunity:</strong> The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li> <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0);"><strong>You want to be with the best: </strong>At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>In this role, you will:</strong> </p> <ul> <li>Design AI-powered learning experiences that improve knowledge retention, accelerate skill development, and drive employee performance.</li> <li>Design and develop personalized learning journeys that adapt to learner needs and support employees throughout their onboarding and career journeys.</li> <li>Build dynamic knowledge experiences by transforming static content into searchable, AI-enabled knowledge assets.</li> <li>Create learning assets across multiple formats, including e-learning modules, instructor-led training materials, videos, knowledge articles, playbooks, assessments, simulations, job aids, and interactive learning experiences.</li> <li>Use AI to accelerate content development by generating, transforming, refining, and maintaining learning content at scale.</li> <li>Create AI-generated simulations, practice scenarios, coaching prompts, assessments, and reinforcement activities.</li> <li>Design learning experiences that support employees both during formal learning and in the flow of work.</li> <li>Partner with enablement leaders, sales leaders, product marketing, enablement business partners, and subject matter experts to identify learning needs and translate them into scalable learning solutions.</li> <li>Apply instructional design principles and adult learning methodologies to create engaging, effective, and measurable learning experiences.</li> <li>Measure learning effectiveness using learner engagement, adoption, search behavior, knowledge utilization, and business performance data.</li> <li>Continuously optimize learning experiences based on analytics, user feedback, and changing business needs.</li> <li>Champion and model Samsara's operating principles while contributing to a collaborative, high-performing enablement organization.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>Minimum requirements for the role:</strong></p> <ul> <li>Demonstrated experience building with AI to design, develop, and scale learning experiences, including AI-assisted content creation, prompt engineering, content transformation, and workflow optimization.</li> <li>5+ years of experience in instructional design, learning experience design, sales enablement, knowledge management, or a related field.</li> <li>3+ years of experience designing and developing learning programs and enablement content for sales, customer success, partner, or other customer-facing organizations.</li> <li>Demonstrated experience creating scalable learning experiences across multiple delivery formats, including digital, virtual, instructor-led, and in-the-flow-of-work learning.</li> <li>Experience creating AI-generated learning assets, including simulations, assessments, role-play scenarios, coaching activities, and performance support resources.</li> <li>Experience creating and maintaining knowledge assets, including playbooks, job aids, knowledge articles, learning pathways, and performance support resources.</li> <li>Experience translating business priorities, performance gaps, and stakeholder requirements into scalable learning solutions.</li> <li>Experience using learning technologies and content development tools such as Articulate, Absorb (LMS), Showpad (CMS), Jira, AI-assisted content development tools, and knowledge management systems.</li> <li>Strong project management skills, including the ability to manage multiple projects and competing priorities simultaneously.</li> <li>Experience measuring learning effectiveness and using learner engagement, adoption, and business performance data to continuously improve learning experiences.</li> <li>Excellent written and verbal communication skills, including the ability to simplify complex concepts and transform them into engaging, actionable learning experiences.</li> </ul> <p style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(0, 0, 0); margin: 0px !important; padding: 0px !important;"><strong>An ideal candidate also has:</strong></p> <ul> <li>Experience working in a high-growth, fast-paced SaaS or technology company.</li> <li>Familiarity with adult learning theory and instructional design frameworks such as ADDIE, SAM, or similar methodologies.</li> <li>Experience designing conversational learning experiences and AI-enabled performance support solutions.</li> <li>Experience with information architecture, content strategy, or knowledge management.</li> <li>Experience partnering cross-functionally with Sales, Customer Success, Product Marketing, Revenue Operations, and Enablement teams.</li> <li>Experience supporting a knowledge management ecosystem and maintaining large content repositories.</li> <li>A track record of experimenting with emerging technologies and applying innovative approaches to learning design.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.</span></p></div><div class="title">Annual Base Salary</div><div class="pay-range"><span>$108,587.50</span><span class="divider">—</span><span>$146,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.</p> <p>Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>

<h2><span style="font-family: helvetica, arial, sans-serif;"><strong>About the role</strong></span></h2> <p>Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles:</p> <ol> <li>Frictionless product: Use member insights to mitigate member issues with a simple,  transparent product</li> <li>Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other</li> <li>Excellent support: When members do have to contact us, provide them with excellent service.</li> </ol> <p>As a Senior Content Strategist, you’ll lead efforts to build and improve content that helps our members and agents quickly get what they need. You’ll partner cross-functionally to shape content that supports our product and support strategies. You’ll work across a variety of content types, including member-facing help articles and internal agent SOPs, partnering with stakeholders to create clear, actionable content that supports our core audiences. You’ll proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in our core support metrics.</p> <p>This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail.</p> <p><span style="font-family: helvetica, arial, sans-serif;">The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>In this role, you can expect to</strong></span></h2> <p>Editorial Governance & Quality Standards:</p> <ul> <li>Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable</li> <li>Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.</li> <li>Own agent feedback on designated content and ensure our process enables the team to meet SLAs and deliver impact through improved articles.</li> <li>Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.</li> </ul> <p>Monitoring, Reporting & Accountability:</p> <ul> <li>Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms. </li> <li>Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.</li> </ul> <p>Continuous Improvement & Reinforcement:</p> <ul> <li>Leverage established standards in such a way that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.</li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>To thrive in this role, you have</strong></span></h2> <ul> <li>Bachelor’s degree required</li> <li>5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing. <ul> <li>Experience with Identity and Fraud procedures for FinTech is a bonus</li> </ul> </li> <li>Strong analytical skills with experience creating and reporting on content quality metrics and performance data</li> <li>Strong verbal and written communication skills and a track record of success with internal and external stakeholders.</li> <li>Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.</li> <li>Ability to balance strategic thinking with hands-on execution in a fast-paced environment</li> <li>Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace. </li> <li>Previous experience working with vendors, BPO partners, or writing contractors is a plus.</li> <li>Willingness to travel domestically and internationally 2–3 times a year is a plus.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;">#LI-MM1 #LI-Remote</span></p><div class="content-conclusion"><h2><span style="font-family: helvetica, arial, sans-serif;"><strong>A little about us</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. </span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Because if we don't—who will?</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>What we offer for our full-time, regular employees</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">🏝 Generous vacation policy and company-wide paid days off</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">🫂 1% of your time off to support local community organizations of your choice</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">👟 Annual wellness stipend to use towards eligible wellness related expenses</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">👪 Access to family planning reimbursement</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;">We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: <span style="text-decoration: underline; color: rgb(35, 111, 161);"><a style="color: rgb(35, 111, 161); text-decoration: underline;" href="mailto:benefits@chime.com">benefits@chime.com</a></span>.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">To learn more about how Chime collects and uses your personal information during the application process, please see the <a href="https://www.chime.com/careers/chime-applicant-privacy-notice/"><span style="text-decoration: underline; color: rgb(35, 111, 161);">Chime Applicant Privacy Notice</span>. </a></span></p></div>