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Job DescriptionShape the future of User Experience and Conversational AI design with strategic initiatives that blend business needs, user insights, and cutting-edge AI technologies.As a UX Conversation Designer, Vice President in the Employee Experience team, you will help shape the user experience across our products and services —including the design and development of the conversational experience for the internal Ask JPMC help phoneline.This position is ideal for a designer with experience in Conversation Design and a solid understanding of traditional IVR systems. This role will help update an existing IVR system to leverage newer technologies like large language models (LLMs).Your expertise in Design Thinking, UX Research Practices, and Conversational Interface Design will support strategic initiatives and develop innovative solutions. The successful candidate will engage cross-functional stakeholders, advocate for user-centered design through compelling storytelling, and excel at translating design vision into solid deliverables.Designers should also be familiar with inclusive design practices which will help ensure the Ask JPMC help phoneline is both intuitive and accessible.Job ResponsibilitiesDesign AI-powered end-to-end use case flows (with an initial focus on voice interfaces, and expansion into chat interfaces and multi-modal experiences) for the Ask JPMC phoneline IVR system through decision trees, audio prototypes, logic frameworks, or other Conversational AI tools Propose solutions that are intuitive, user-centric, drive efficiency and user engagement while also aligning with business objectives Conduct or work with UX Research to conduct usability testing, observational testing, and other forms of research to gather data insights from real users Operate with an iterative design mindset, gathering and incorporating user and agent feedback to continuously improve the overall experience of the Ask JPMC phoneline Leverage expertise in NLU and LLM experiences across products to contribute to the broader Conversational AI strategy, including how design processes will evolve when building with LLMs and how the Design System specific to your product will update over time Conduct data driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision making Collaborate with cross-functional teams to integrate UX and Conversational Design into the product development process Collaborate with ML (Machine Learning) teams to train LLMs based on Conversational Design principles and industry best practices Conduct ideation and alignment workshops with project stakeholders ensuring alignment and understanding amongst stakeholders Present your work to business stakeholders and the broader product and technology organization — articulating your design rationale and decisions with clarity and impact through engaging storytelling and comprehensive documentation Required Qualifications, Capabilities, And Skills5+ years of experience or equivalent expertise in User Experience Design, Conversational AI Design, or similar roles designing for voice first products Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience. Design and optimize IVR and chat flows, including call routing, escalation paths, and error handling for both self-service and agent-assisted scenarios. Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. Demonstrated experience designing across multiple platforms, including web, mobile, and other digital channels Experience creating inclusive designs, accessibility guidelines, and assistive technologies that incorporate diverse perspectives Ability to plan and organize design work from initial concept through execution and advocate for Conversation Design best practices. Ability to manage ambiguity, work autonomously, and multi-task in an agile environment and experience interpreting complex data and transforming it into actionable insights for informed decision-making Ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of innovation strategies and the creation of 'north star' representations to drive customer-centric and employee-centric decision-making. Familiar with the different phases of the user research and design process—including validating hypotheses with users, effectively communicating concepts, and creating low/high fidelity prototypes for both visual and conversational interfaces. Experience supporting new business thinking and strategy through user-centered and conversational design work, with facilitation skills and experience employing a variety of techniques to run design-led workshops Preferred Qualifications, Capabilities, And SkillsAbility to design end-to-end use case flows through wireframes and prototypes in visual UX design tools like Figma Familiarity working within a Design System to produce and contribute to patterns, including Conversational UI components, and to develop and refine our Visual and Conversational Design Language. Experience designing and deploying experiences using prompt playgrounds such as MindStudio or similar Experience supporting design work in employee assistant tools, Conversational AI, or AI-driven product teams. Prior experience working in complex business domains or in enterprise environments (financial services or other) working on large-scale transformation programs, including AI tool deployment. Ability to understand and articulate how technical constraints and opportunities—including AI/ML capabilities—influence design solutions. Familiarity with technology concepts and an understanding of various technical approaches and lifecycles (e.g., agile development methodologies, DevOps practices, frontend development structures, and AI model deployment). Understanding of product lifecycles from a UX and conversational AI perspective (e.g., how user and conversational experiences evolve throughout the different stages of a product's lifecycle) About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransAbout The TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Financial Services

ResponsibilitiesThe TikTok Monetization Products organization sits within TikTok for Business. Our purpose is to create intuitive and scalable ad experiences that foster meaningful connections between businesses and people. We're looking for a Content Designer who will help shape UX strategies and craft content experiences that meet advertiser needs.Through clear, expressive writing, content designers build products that captivate and engage our viewers, and transform product features and concepts so that they're intuitive and easy to understand. You'll actively build relationships with stakeholders including product management, product design, marketing, user research, engineering, and localization teams to promote content design within TikTok.In this role, you will:- Execute content design and UX writing for monetization product workstreams- Craft, proofread, and edit concise, conversational product UI content- Contribute to and evolve TikTok Monetization's content, voice, and style guidelines- Meet and align with teams across global time zones to drive a cohesive product narrative- Collaborate with and influence design, product, research, and marketing teams in a fast-paced, dynamic work environment- Participate in design critiques to drive consistency and improve content quality across monetization products- Define efficient, practical solutions and processes for large-scale problemsQualificationsMinimum Qualifications- 3+ years of content design or relevant UX writing experience for web or mobile applications- Experience collaborating with product management, product design, user research, engineering, and localization teamsPreferred Qualifications:- Bachelor's degree English, Journalism, Communications, Technical Writing, UX, HCI, or equivalent practical experience- Writing portfolio including, but not limited to: user interface copy, microcopy, user educationAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​Job Information【For Pay Transparency】Compensation Description (Annually)The base salary range for this position in the selected city is $108000 - $151200 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​For Los Angeles County (unincorporated) Candidates:​Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​3. Exercising sound judgment.​ Show more Show less Seniority level Associate Employment type Full-time Industries Technology, Information and Internet

ArcheSys is seeking a talented and collaborative Content Strategist to support large-scale digital content initiatives for government clients. In this role, you will help organizations improve how information is organized, managed, and presented to the public. You will work closely with subject matter experts, program stakeholders, designers, product teams, and client leadership to review, reorganize, rewrite, and optimize content that supports critical public services. The ideal candidate is an exceptional writer, editor, and relationship builder who enjoys bringing clarity to complex topics. You are comfortable navigating ambiguity, collaborating with stakeholders across multiple organizations, and creating structure where processes may still be evolving. You understand that successful content strategy is about more than words on a page. It is about helping people find, understand, and use information effectively. This role is ideal for someone who enjoys wearing multiple hats, thrives in a collaborative environment, and is excited to help shape content experiences that impact millions of users.This is a fully remote, full-time position.Location Preference: While this is a fully remote position, preference may be given to candidates located in Maryland or the surrounding region to support occasional client, team, and community engagement opportunities. Candidates from other U.S. locations are encouraged to apply. Clearance: Ability to successfully complete a background check and obtain and maintain any customer-required Public Trust, state government, or federal government clearance. Position SummaryArcheSys is seeking a talented and collaborative Content Strategist to support large-scale digital content initiatives for government clients. In this role, you will help organizations improve how information is organized, managed, and presented to the public. You will work closely with subject matter experts, program stakeholders, designers, product teams, and client leadership to review, reorganize, rewrite, and optimize content that supports critical public services. The ideal candidate is an exceptional writer, editor, and relationship builder who enjoys bringing clarity to complex topics. You are comfortable navigating ambiguity, collaborating with stakeholders across multiple organizations, and creating structure where processes may still be evolving. You understand that successful content strategy is about more than words on a page. It is about helping people find, understand, and use information effectively. This role is ideal for someone who enjoys wearing multiple hats, thrives in a collaborative environment, and is excited to help shape content experiences that impact millions of users.What You'll DoContent Strategy & PlanningDevelop content-focused recommendations that improve usability, accessibility, organization, and clarity. Conduct content audits, inventories, and assessments to identify opportunities for improvement. Support large-scale content migration and modernization initiatives. Analyze existing content structures and recommend improvements to navigation, organization, and user experience. Assist in developing content governance standards, editorial guidelines, and sustainable content management practices. Contribute to scalable content strategies that support long-term organizational goals. Content Creation, Editing & Quality Assurance Write, edit, rewrite, and optimize content to ensure consistency, accuracy, accessibility, and plain-language readability. Transform complex subject matter into clear, user-friendly content for diverse audiences. Apply editorial standards and accessibility best practices across all content deliverables. Maintain quality and consistency across large volumes of web and digital content. Perform content quality assurance reviews prior to publication or migration. Identify outdated, redundant, or conflicting content and recommend improvements. Stakeholder Engagement & Collaboration Partner with client stakeholders, subject matter experts, and delivery teams to gather information and align on content decisions. Facilitate content review sessions, workshops, and stakeholder discussions. Build productive relationships across organizations and navigate competing priorities with professionalism and empathy. Guide stakeholders through content reviews, approvals, and decision-making processes. Help clients understand and advocate for user-centered content approaches. Collaborate effectively with multidisciplinary teams, including researchers, designers, product managers, and delivery leaders. Continuous Improvement Identify opportunities to improve content processes, workflows, and collaboration models. Help establish repeatable practices, templates, and guidance for future content initiatives. Contribute to a culture of innovation, learning, knowledge sharing, and continuous improvement. Leverage modern content and AI-assisted tools responsibly to improve efficiency while maintaining strong human oversight and editorial judgment. Required Qualifications Bachelor's degree or equivalent professional experience. 4+ years of experience in content strategy, content design, digital communications, web content management, technical editing, journalism, public affairs, UX writing, or a related field. Demonstrated experience managing or supporting complex content initiatives. Exceptional writing, editing, proofreading, and verbal communication skills. Experience organizing, revising, or migrating large volumes of content. Ability to quickly learn unfamiliar topics and communicate them clearly to a variety of audiences. Experience collaborating with subject matter experts and stakeholders across different functional areas. Strong facilitation, relationship-building, and stakeholder management skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail and commitment to producing high-quality work. Ability to work independently while contributing effectively within a distributed team environment. Preferred Qualifications Experience supporting federal, state, or public-sector digital services programs. Experience with website redesign, migration, or content modernization initiatives. Familiarity with Drupal or other enterprise content management systems. Experience conducting content inventories, audits, or governance activities. Knowledge of information architecture principles and content organization best practices. Familiarity with Web Content Accessibility Guidelines (WCAG) and plain-language standards. Experience conducting content quality assurance reviews. Experience working in Agile or multidisciplinary delivery environments. Familiarity with content performance metrics and analytics. Experience using AI tools to support content analysis, research, drafting, or process improvement. What Success Looks Like Successful candidates will: Build trusted relationships with stakeholders and subject matter experts. Produce high-quality, user-centered content that improves understanding and engagement. Help bring consistency, clarity, and organization to complex content environments. Balance strategic thinking with hands-on execution. Demonstrate curiosity, adaptability, and a continuous learning mindset. Communicate effectively across technical and non-technical audiences. Contribute positively to a collaborative team culture. Help government organizations better serve the people who depend on their information and services.All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.You must be legally authorized to work in the U.S. now and in the future without sponsorship.As the US Government is our clientele, you may be required to obtain a public trust or security clearance.Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.What We Offer:Competitive salary and benefits package, including health, dental, and vision insurance reimbursement plan, a retirement plan, and generous paid time off.Opportunity to work with a talented team of professionals on exciting and innovative projects.Flexible work arrangements, including remote work options.Continuous learning and development opportunities, including access to training resources and professional development programs.A collaborative, inclusive work environment that values diversity and encourages growth.Join us at ArcheSys and be part of a team dedicated to delivering cutting-edge cloud solutions for clients in the public sector. Your expertise and passion for technology will help us continue to innovate and grow. We look forward to welcoming you to our team and supporting your success as a Content Strategist.ArcheSys participates in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.ArcheSys is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex.Work collaboratively with different departments to ensure seamless integration of technologies and solutions. Organize problem-solving sessions to tackle complex challenges and encourage innovation. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

ResponsibilitiesAbout the TeamThe Content Design & Product Writing (CD&PW) team is responsible for creating clear, consistent, and engaging content that enhances user experiences across all of our products. As part of this effort, the team collaborates with various teams to ensure that content aligns with product goals and user needs, while maintaining high standards of quality and clarity.The RoleThe TikTok Content Design & Product Writing team is made up of content designers and technical writers in the US, Singapore, and China who make TikTok easy to use for our diverse global audience. We're looking for a user experience (UX) Content Designer to collaborate closely with members of the TikTok Product Management, Design, User Research, Engineering, Legal and Localization teams to build products that captivate and engage our viewers and content creators. Through clear, expressive writing, you'll transform product features and concepts so they're intuitive and easy to understand. As an advocate for our users, you'll use design thinking, empathy, and data to help shape and refine our product — identifying opportunities to build better user experiences. You have a strong intuition for writing clear and concise content that is easily translated and localized for our global audience.Responsibilities- Write high-quality UI text that is consistent, clear, and aligned with the TikTok brand to help users easily navigate our products- Create effective content strategies, audits and other content-driven initiatives that meet business and user needs - Work on complex product flows, feature enhancements, feature naming, error messages and notifications, and occasional emails- Collaborate closely with, influence, and drive consensus with stakeholders to deliver timely, high-quality content deliverables.- Contribute to our company's content standards and be a champion for best practices- Manage and prioritize projects with multiple stakeholders across different time zones- Work closely with the Localization team and linguists to ensure localizabilityQualificationsMinimum Qualifications:- Excellent written and verbal communication skills.- 1+ years experience in content design for consumer-facing products.- Have a writing portfolio that showcases how you've conveyed complex and sometimes sensitive content to both experienced and new users.- Experience collaborating with Product Management, Design, Engineering, and Localization teams.- Experience using Figma.- Self-starter who can manage multiple projects at a time in a fast-paced environment.Preferred Qualifications:- Experience working on a global product with international partners in different time zones- Experience with UX research/testing.- Entrepreneurial attitude, ability to deal with rapid changes to priority, scope, and people.- Strong interest in social app products, user and influencer behavior, and associated trends. About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​Job Information【For Pay Transparency】Compensation Description (Annually)The base salary range for this position in the selected city is $76000 - $151200 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​For Los Angeles County (unincorporated) Candidates:​Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​3. Exercising sound judgment.​ Show more Show less Seniority level Associate Employment type Full-time Industries Software Development

ResponsibilitiesAbout the TeamThe Content Design & Product Writing (CD&PW) team is responsible for creating clear, consistent, and engaging content that enhances user experiences across all of our products. As part of this effort, the team collaborates with various teams to ensure that content aligns with product goals and user needs, while maintaining high standards of quality and clarity.The RoleThe TikTok Content Design & Product Writing team is made up of content designers and technical writers in the US, Singapore, and China who make TikTok easy to use for our diverse global audience. We're looking for a user experience (UX) Content Designer to collaborate closely with members of the TikTok Product Management, Design, User Research, Engineering, Legal and Localization teams to build products that captivate and engage our viewers and content creators. Through clear, expressive writing, you'll transform product features and concepts so they're intuitive and easy to understand. As an advocate for our users, you'll use design thinking, empathy, and data to help shape and refine our product — identifying opportunities to build better user experiences. You have a strong intuition for writing clear and concise content that is easily translated and localized for our global audience.Responsibilities- Write high-quality UI text that is consistent, clear, and aligned with the TikTok brand to help users easily navigate our products- Create effective content strategies, audits and other content-driven initiatives that meet business and user needs - Work on complex product flows, feature enhancements, feature naming, error messages and notifications, and occasional emails- Collaborate closely with, influence, and drive consensus with stakeholders to deliver timely, high-quality content deliverables.- Contribute to our company's content standards and be a champion for best practices- Manage and prioritize projects with multiple stakeholders across different time zones- Work closely with the Localization team and linguists to ensure localizabilityQualificationsMinimum Qualifications:- Excellent written and verbal communication skills.- 3+ years experience in content design for consumer-facing products.- Have a writing portfolio that showcases how you've conveyed complex and sometimes sensitive content to both experienced and new users.- Experience collaborating with Product Management, Design, Engineering, and Localization teams.- Experience using Figma.- Self-starter who can manage multiple projects at a time in a fast-paced environment.Preferred Qualifications:- Experience working on a global product with international partners in different time zones- Experience with UX research/testing.- Entrepreneurial attitude, ability to deal with rapid changes to priority, scope, and people.- Strong interest in social app products, user and influencer behavior, and associated trends. About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​Job Information【For Pay Transparency】Compensation Description (Annually)The base salary range for this position in the selected city is $108000 - $208800 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​For Los Angeles County (unincorporated) Candidates:​Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​3. Exercising sound judgment.​ Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Direct message the job poster from Softek International Praveena Paul Praveena Paul Softek is recruiting for a program supporting the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency (DHS/CISA). The program delivers AI-enabled analytics, cloud data engineering, and secure application development on CISA's AWS and Databricks platforms in support of the agency's critical-infrastructure risk mission. Work is Agile, with results demonstrated to Government stakeholders every sprint. Work is performed remotely from the contractor site with occasional travel to the Washington, DC area.Duties and ResponsibilitiesWrite and maintain operating procedures, user and analyst guides, runbooks, knowledge articles, and glossaries for cloud data and analytics tools.Convert technical designs into clear operating-model descriptions, workflow diagrams, and role definitions.Produce Section 508-conformant documents, presentations, and web content.Develop role-based training materials and support virtual training sessions.Required QualificationsThree or more years of technical writing for IT or data programs.Excellent plain-language writing and editing; experience with Section 508 accessibility requirements.Comfortable working with engineers and Government users to turn complex topics into usable documentation.Preferred QualificationsExperience documenting cloud, data, or AI/ML systems.Prior federal experience.About SoftekSoftek is a DHS prime contractor delivering program management, cybersecurity, enterprise architecture, and cloud and data engineering services to federal agencies. We are a small, senior team that values ownership, clear communication, and doing right by the mission and by each other.BenefitsSoftek offers compensation at par with the industry, medical, dental, and vision coverage, a 401(k) with company match, paid time off and federal holidays, and support for professional certifications and training. Softek is an Equal Opportunity Employer. All positions require U.S. citizenship and the ability to obtain and maintain a DHS suitability determination. Show more Show less Seniority level Associate Employment type Part-time Industries IT Services and IT Consulting

Job DescriptionAbout PacksizePacksize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.What You'll DoTriage incoming Document Control requests, evaluate completeness against process requirements, and disposition or route work appropriately Oversee controlled documents from creation, review, and approval to distribution and obsoletion.Author and edit controlled content in the CCMSPerform final QA checks prior to document releasePublish final documents and update registry/version tablesOwn and monitor support channelsProcess quality-related requests such as vendor onboarding and RFI questionnaires, researching and compiling accurate responses using the controlled document library Support administrative and compliance-related documentation (policies, safety documentation, and similar materials that span multiple functional areas), applying judgment on appropriate ownership and classification.Assist with tracking and flagging documentation gaps identified through internal or external auditsContribute to process improvement initiatives, including document control workflow refinements and definitions of what qualifies as a controlled document.Build working relationships with knowledge management, quality assurance, safety, security, and HR teams to understand documentation needs and keep controlled content current.Represent document control standards and expectations when coordinating with other teamsWhat You’ll BringAssociate’s or Bachelor’s degree in a scientific, technical, quality, business administration, or related discipline 1-3 years demonstrated experience in QA/QC document control, preferably in a hardware manufacturing settingStrong writing and organizational skillsAttention to detailProficiency in research and technical understandingEffective communication abilitiesAdaptability to industry changesBasic project management skills A knack for problem-solving.Intermediate computer skills required, with demonstrated proficiency in Microsoft Excel (e.g., data tracking, basic formulas, and reporting) and Microsoft Office Suite (Word, Outlook, PowerPoint).Nice to HaveExperience with compliance managementExperience with internal auditingFamiliarity with quality systems and improvement methods such as CAPA, RCA, PFMEA, DMAIC or PDCA.Exposure to topic-based authoring conceptsPacksize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. Show more Show less Seniority level Entry level Employment type Full-time Industries Packaging and Containers Manufacturing

Job Title: Technical Writer IILocation: Remote/Hybrid - DHS CISA, 4200 Wilson Boulevard, Arlington, VA 22203 and 4601 N. Fairfax Drive, Arlington, VA 22203.Work Schedule: Monday through Friday.Security Requirements: Must be a US Citizen eligible to Obtain/Maintain a DHS/CISA Public Trust level clearanceAttainX is seeking a Technical Writer II to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Critical Infrastructure Collaboration Platform (CICP). This position creates and publishes technical documentation, manuals, and user materials supporting transformation, technology adoption, and service experience. The writer collects and interprets technical information and coordinates document layout and publication for leadership, stakeholders, and end users. This role receives direction in several aspects of the work while gaining exposure to more complex documentation assignments.Qualifications And Education RequirementsBachelor's degree; a degree in technical communication, English, communications, information technology, or a related field is preferred.2-4 years of related experience in technical writing, technical documentation, or a comparable role.Experience creating, editing, and publishing technical documentation, manuals, user guides, and training materials.Ability to collect and interpret technical data through interviews, document reviews, and collaboration with subject matter experts.Ability to translate technical concepts, engineering updates, and system changes into clear language for technical and nontechnical audiences.Experience organizing content, coordinating publication layouts, and using document authoring, editing, and collaboration tools.Working knowledge of Section 508 accessibility, plain language principles, and document formatting and branding standards.Familiarity with documentation repositories, version control, review and approval workflows, and maintaining accurate document histories.Excellent writing, editing, analytical, and organizational skills; ability to manage deadlines and incorporate stakeholder feedback.Ability to work collaboratively with periodic direction and safeguard sensitive information; Federal or DHS/CISA documentation experience is preferred.Must be a US Citizen, able to obtain and maintain DHS Public Trust clearance.Job DutiesThe Technical Writer II supports technical documentation, transformation enablement, and user adoption for CICP systems and processes. Responsibilities include:Create, edit, maintain, and publish technical documentation and manuals describing CICP applications, processes, features, and system changes.Collect and interpret technical data and information from developers, engineers, analysts, and other subject matter experts; verify content accuracy and resolve documentation gaps.Coordinate document structure, layout, illustrations, tables, screenshots, and publication formats to make technical information clear and usable.Translate technical concepts, engineering updates, and development milestones into concise, accessible executive summaries, weekly reports, and stakeholder communications.Develop user guides, onboarding materials, FAQs, training documentation, and process instructions that support adoption of new technologies and workflows.Document transformation planning, implementation activities, decisions, milestones, and post-implementation reviews; maintain transformation activity logs.Collaborate with technical and service experience teams to document system integrations, interface changes, and effects on user workflows.Apply applicable Federal, DHS, and CISA documentation standards, including Section 508 accessibility, plain language, and agency branding requirements.Maintain version-controlled documentation repositories and revision histories; coordinate review, approval, and publication through established processes.Gather stakeholder feedback, assess content clarity and usability, and make iterative improvements to documentation and training materials.Support reporting on transformation success measures and key performance indicators by documenting approved metrics, results, and lessons learned.Support approved documentation automation and communication workflows, including use of authorized large language model tools; review generated content for accuracy and appropriate handling of information.Coordinate initial drafts and recurring updates with the manager, track assignments and deadlines, and support training delivery and knowledge transfer.Protect sensitive information, including Protected Critical Infrastructure Information (PCII), and confirm appropriate access and release approvals before publication.Non-Essential FunctionsOther related duties as assigned.About UsAttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development.BenefitsWe are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility.EEO CommitmentAttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.AccommodationsApplicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources at AttainX.Physical DemandsThis position primarily involves computer-based work, developing and reviewing documentation, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation.Work EnvironmentWork locations are DHS CISA, 4200 Wilson Boulevard and 4601 N. Fairfax Drive, Arlington, VA 22203. General contract hours are 8:00 a.m. to 4:00 p.m. Eastern Time, Monday through Friday, excluding federal holidays, with core availability from 9:00 a.m. to 3:00 p.m. Office noise is generally moderate. Occasional work outside normal hours, including weekends and holidays, may be required for crisis response or critical IT issues.Compensation details: 0 Yearly SalaryPI16d45d1b078d-7834 Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Job Title: Technical Writer IILocation: Remote/Hybrid - DHS CISA, 4200 Wilson Boulevard, Arlington, VA 22203 and 4601 N. Fairfax Drive, Arlington, VA 22203.Work Schedule: Monday through Friday.Security Requirements: Must be a US Citizen eligible to Obtain/Maintain a DHS/CISA Public Trust level clearanceAttainX is seeking a Technical Writer II to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Critical Infrastructure Collaboration Platform (CICP). This position creates and publishes technical documentation, manuals, and user materials supporting transformation, technology adoption, and service experience. The writer collects and interprets technical information and coordinates document layout and publication for leadership, stakeholders, and end users. This role receives direction in several aspects of the work while gaining exposure to more complex documentation assignments.Qualifications And Education RequirementsBachelor's degree; a degree in technical communication, English, communications, information technology, or a related field is preferred.2-4 years of related experience in technical writing, technical documentation, or a comparable role.Experience creating, editing, and publishing technical documentation, manuals, user guides, and training materials.Ability to collect and interpret technical data through interviews, document reviews, and collaboration with subject matter experts.Ability to translate technical concepts, engineering updates, and system changes into clear language for technical and nontechnical audiences.Experience organizing content, coordinating publication layouts, and using document authoring, editing, and collaboration tools.Working knowledge of Section 508 accessibility, plain language principles, and document formatting and branding standards.Familiarity with documentation repositories, version control, review and approval workflows, and maintaining accurate document histories.Excellent writing, editing, analytical, and organizational skills; ability to manage deadlines and incorporate stakeholder feedback.Ability to work collaboratively with periodic direction and safeguard sensitive information; Federal or DHS/CISA documentation experience is preferred.Must be a US Citizen, able to obtain and maintain DHS Public Trust clearance.Job DutiesThe Technical Writer II supports technical documentation, transformation enablement, and user adoption for CICP systems and processes. Responsibilities include:Create, edit, maintain, and publish technical documentation and manuals describing CICP applications, processes, features, and system changes.Collect and interpret technical data and information from developers, engineers, analysts, and other subject matter experts; verify content accuracy and resolve documentation gaps.Coordinate document structure, layout, illustrations, tables, screenshots, and publication formats to make technical information clear and usable.Translate technical concepts, engineering updates, and development milestones into concise, accessible executive summaries, weekly reports, and stakeholder communications.Develop user guides, onboarding materials, FAQs, training documentation, and process instructions that support adoption of new technologies and workflows.Document transformation planning, implementation activities, decisions, milestones, and post-implementation reviews; maintain transformation activity logs.Collaborate with technical and service experience teams to document system integrations, interface changes, and effects on user workflows.Apply applicable Federal, DHS, and CISA documentation standards, including Section 508 accessibility, plain language, and agency branding requirements.Maintain version-controlled documentation repositories and revision histories; coordinate review, approval, and publication through established processes.Gather stakeholder feedback, assess content clarity and usability, and make iterative improvements to documentation and training materials.Support reporting on transformation success measures and key performance indicators by documenting approved metrics, results, and lessons learned.Support approved documentation automation and communication workflows, including use of authorized large language model tools; review generated content for accuracy and appropriate handling of information.Coordinate initial drafts and recurring updates with the manager, track assignments and deadlines, and support training delivery and knowledge transfer.Protect sensitive information, including Protected Critical Infrastructure Information (PCII), and confirm appropriate access and release approvals before publication.Non-Essential FunctionsOther related duties as assigned.About UsAttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development.BenefitsWe are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility.EEO CommitmentAttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.AccommodationsApplicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources at AttainX.Physical DemandsThis position primarily involves computer-based work, developing and reviewing documentation, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation.Work EnvironmentWork locations are DHS CISA, 4200 Wilson Boulevard and 4601 N. Fairfax Drive, Arlington, VA 22203. General contract hours are 8:00 a.m. to 4:00 p.m. Eastern Time, Monday through Friday, excluding federal holidays, with core availability from 9:00 a.m. to 3:00 p.m. Office noise is generally moderate. Occasional work outside normal hours, including weekends and holidays, may be required for crisis response or critical IT issues.Compensation details: 0 Yearly SalaryPI16d45d1b078d-7834 Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Direct message the job poster from L3Harris Technologies Kerry Moreland, Sr., CSP, PRC, CIR Kerry Moreland, Sr., CSP, PRC, CIR Senior Specialist Talent Acquisition at L3Harris L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Senior Specialist Technical WritingJob Code: 44672Job Location: Ashburn, VAJob Schedule: 9/80 onsite - Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off; occasional after‑hours or weekend support based on escalations and on‑call requirements.Job Description:The Senior Specialist Technical Writer is responsible for developing, organizing, and maintaining high‑quality technical documentation in accordance with S1000D, MIL‑STD‑24784, and program‑specific requirements. This role requires advanced expertise in authoring structured technical data, interpreting engineering and logistics information, and producing clear, accurate, and compliant documentation. The Senior Specialist Technical Writer works independently and may serve as a lead writer for complex projects, ensuring consistency, adherence to standards, and timely delivery.Essential Functions:Extensive experience developing, updating, and managing technical manual content in accordance with S1000D guidelines, including Data Modules, DMC structures, and Publication Modules, as well as MIL‑STD‑24784 requirements.Ability to interpret engineering drawings, schematics, parts lists, and technical input from subject matter experts (SMEs).Create and maintain XML‑based documentation using S1000D‑compliant authoring tools such as Arbortext.Ensure all documentation adheres to industry standards, customer requirements, style guide specifications, and project‑defined formatting rules.Collaborate effectively with the Manager of Technical Writing, engineering, quality, logistics, and project teams to gather technical information and validate content accuracy.Perform detailed quality reviews for structure, formatting consistency, clarity, and compliance with S1000D, MIL‑STD‑24784, and controlled language requirements.Support the integration, organization, and maintenance of S1000D content within a Common Source Database (CSDB).Assist in developing and maintaining style guides, templates, workflows, and best practices for S1000D‑based content production.Proficient in Confluence, SharePoint (version control and document management), Microsoft Word, Excel, and PowerPoint.Demonstrated ability to organize complex technical information and author structured content across multiple documentation types.Proficiency in Simplified Technical English (STE) and controlled language implementation.Experience producing a wide range of structured technical publications, including technical manuals, work packages, illustrated parts books (IPBs), smart books, and system‑level maintenance documentation.Skilled in interpreting and analyzing engineering data such as system schematics, wiring diagrams, part lists, provisioning data, and performance specifications.Strong understanding of configuration management principles and the impact of engineering changes on documentation accuracy and applicability.Hands‑on experience working with S1000D‑compliant authoring tools, content management systems (CSDB), and publication frameworks.Excellent written communication skills, meticulous attention to detail, and the ability to work independently in a fast‑paced environment.Qualifications:Bachelor’s Degree and minimum 6 years of prior relevant experience or a Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.Active U.S. Top Secret security clearance.Preferred Additional Skills:Bachelor’s degree English, Information Systems Communications, or related field (or equivalent experience)Experience working with a Common Source Database (CSDB).Familiarity with SCORM, ATA iSpec 2200, or other structured documentation standards.Knowledge of aerospace/defense platforms, maintenance procedures, or technical systems.Experience with illustration tools (e.g., IsoDraw, Illustrator) for updating technical graphics.Hands-on experience authoring and managing documentation in S1000D.Proficiency with XML and S1000D‑compliant authoring tools.Strong understanding of technical publications, structured documentation, and configuration management.Ability to read and interpret engineering drawings, wiring diagrams, and system data.Excellent written communication, attention to detail, and organizational skills.Strong analytical and problem‑solving abilities.Ability to work independently and collaborate across multidisciplinary teams.Ability to manage multiple projects and meet deadlines in a fast‑paced environment.In compliance with pay transparency requirements, the salary range for this role in the Greater D.C. area is $84,000.00 MIN - $156,000.00 MAX. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Defense and Space Manufacturing

DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at: www.dcca.comTechnical WriterCandidate must have or be willing to obtain a Public Trust ClearanceFor over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure. With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently. Better yet, thanks to DCCA’s successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters.Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships. As a veteran owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives. Join us and be part of a team that has a people first mentality and dedication to excellence.Key Taskss Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.s Writes and edits technical documentation for related to the CMS Target Lifecycle to include documentation such as requirements, help, training, and user guides.s Work with developers to produce quality documentation and training materialss Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readerss Provide expert oversight of technical writing and editing technical documentation for the Program, Project, or ContractRequired Skillss 7+ years' experience as a Technical Writers Bachelor’s degree in a technical discipline from an accredited college or university is required.s Experience with authoring accurate content (SOPs, high level presentations, knowledge base articles, user communications)Desired Skillss JIRA/Confluences Create, manage and maintain processes where requireds Metrics and reportingRequired Education / Certificationss Bachelor's Degree in a related majorThe proposed salary range for this position in Maryland is 100,000 to 120,000. Final salary will be determined based on various factors. Our comprehensive benefit offerings include healthcare, retirement plan, paid disability and life insurance programs, employee assistance program, paid and unpaid leave programs, education assistance, and wellness initiatives.At DCCA, we believe the key to providing our clients with unrivaled services starts with retaining top talent, something we’re able to do through our consistent commitment to building culture and comprehensive benefits.Competitive Compensation: While salary at DCCA is determined by various factors, we are committed to making sure our salaries reflect the skill and expertise of our employees. In addition, each year we perform an annual salary review ensuring pay is equitable across both the company and industry at large.Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From upskilling programs to recertification support, to professional development opportunities, we’re here to help you grow your career and create lasting relationships.Emphasis on Inclusivity: DCCA’s culture emphasizes respect, equity, and opportunity and is supported by an array of business resource groups and other opportunities for connection.Empowering Health: DCCA’s benefits which encompass healthcare, paid time off, and flexible 401(k) options encourage you to live a healthy and fulfilling life, both in and outside of work. Learn more about our total benefits package on ourMission Focused Work: From the defense industry to health IT management, DCCA allows you to work on innovative projects whose outcomes improve people's lives and solve today’s IT problems.Equal Opportunity Employer including Disability/Vets Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p>We're looking for a technical writer to join our Tech Writing team — someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.</p> <p>Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust — accurate, well-structured, and consistent in voice with every other Braze experience.</p> <p><strong>WHAT YOU’LL DO</strong></p> <ul> <li>Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on</li> <li>Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships</li> <li>Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end</li> <li>Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language</li> <li>Help oversee and maintain the documentation GitHub repository</li> <li>Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths</li> <li>Organize content so it serves a developer mid-integration and a system retrieving context — the same structure has to work for both</li> <li>Ensure documentation applies voice, style, and branding consistent with other client experiences</li> <li>Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions</li> <li>Promote and foster knowledge exchange across teams</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>3+ years writing documentation for genuinely technical audiences — APIs, SDKs, or developer platforms — with writing samples that show both range and precision</li> <li>Fluent in information architecture and knowledge management</li> <li>A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong</li> <li>Comfortable with Git, Markdown, YAML, and docs-as-code workflows</li> <li>An active, practical user of LLMs and AI tooling in your own work — you've figured out where they help and where they don't</li> <li>Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for</li> <li>Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up</li> <li>Steady across many stakeholders and comfortable when priorities shift</li> <li>Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning</li> <li>A relentless advocate for the user experience</li> </ul> <p>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,000 and $109,000/year with an expected On Target Earnings (<span data-highlighted="true" data-vc="highlighted-text">OTE</span>) between $81,000 and $121,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</p><div class="content-conclusion"><p><strong>WHAT WE OFFER</strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching</li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> <p><strong>ABOUT BRAZE</strong></p> <p>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.</p> <p>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.</p> <p>Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.</p> <p>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.</p> <p><strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong></p> <p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p> <p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.</p> <p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you</p> <p><strong>OUR AI-POWERED BRAZE RECRUITMENT PROCESS</strong></p> <p>At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.</p> <p>This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.</p> <p>Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:</p> <ul> <li>To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.</li> <li>To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at <a href="talentdata.privacy@braze.com">talentdata.privacy@braze.com</a>. </li> </ul> <p>Please contact us at <a href="talentdata.privacy@braze.com">talentdata.privacy@braze.com</a> with any questions. To find out more about our hiring process, check out <a href="https://www.braze.com/company/careers/how-we-hire">this page</a>.</p> <p><strong>Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)</strong></p> <p>Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. </p> <p>To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at <a href="talentdata.privacy@braze.com">talentdata.privacy@braze.com</a> promptly after applying. Summaries of the most recent bias audit results for such tools are available <a href="https://www.braze.com/company/legal/bias-audit-candidates">here</a>.</p> <p><em>Please see our</em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate </a><em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates">Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.<br></em></p></div>

ADVANCED SUBSTRATE TECHNOLOGIES PTE. LTD. seeks a technical authority for Electrical and ELV systems to guide design, construction, commissioning and handover of advanced manufacturing facilities. You will lead power distribution, ensure compliance with Singapore regulations, review design deliverables, and coordinate with EPCs and internal teams to deliver safe, reliable, and maintainable infrastructure. J-18808-Ljbffr

Come Build Your Career at Aecon!Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive.At Aecon, You Can Count OnSafety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.Integrity. We lead by example, with humility and courage.Accountability. We’re passionate about delivering on our commitments.Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.At Aecon WeEnsure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.What is the Opportunity?Working with the DNNP Training Team, the Lead, Technical Training is accountable for the day-to-day success of assigned technical training on the project, including the development, coordination, implementation support, and continuous improvement of the training.This role provides technical and instructional leadership for the DNNP Technical Training program while ensuring the training is aligned with project requirements, stakeholder expectations, and field execution needs. The Lead, Technical Training works with the Learning Experience Designer to ensure the application of the Systematic Approach to Training (SAT) and ADDIE (Analysis, Design, Development, Implementation, Evaluation) to translate scope requirements, lessons learned, and stakeholder inputs into structured and effective training that support workforce readiness.The Lead, Technical Training provides observation and coaching, and technical guidance to support consistent, high-quality execution across Technical Training.What You'll Do HerePartner with the training analyst and learning experience designer across all bundle training scopes, including training needs assessment, analysis, design, development, implementation support, and evaluation activities.Partner with Construction, Quality, Engineering, and other stakeholders to identify scope requirements, risks, gaps, and assess learning needs for technical role-based tasks, special processes, and gaps identified through the corrective action program.Lead the development, review, and refinement of training materials and program content.Ensure training materials are technically accurate, instructionally sound, and aligned with field execution requirements.Through integration with bundle teams and key stakeholders, establish milestones, priorities, and readiness requirements for all bundle training scopes and report progress regularly.Maintain and monitor schedules and resource plans for all bundle training scopes, including labour, materials, mock-ups, and facilities, ensuring alignment with project cost controls, schedule milestones, and workforce readiness requirements.Support training logistics including coordination of labour, materials, mock-ups, and equipment.Support alignment of training plans with budget constraints and resource availability.Ensure training records, curricula, and outputs are maintained within Aecon University (AU) and support audit readiness.Support cross-functional collaboration and meeting attendance with Construction, Quality, Engineering, and other stakeholders.Monitor training implementation and field alignment, ensuring issues and gaps are identified and addressed.Drive continuous improvement through lessons learned (OPEX), evaluation results, and stakeholder feedback, and incorporate findings into the training program.Develop practical solutions to training challenges using technical knowledge, collaboration, and sound judgement.Perform other duties as assigned.Provide observation, coaching, mentorship, and support to project management team members throughout their learning and development.Provide classroom management oversight for SME deliveries and when facilitating content.What You Bring To The TeamEducationUndergraduate degree in Engineering, a technical diploma, or equivalent experience.ExperienceExperience in construction or coordination environments is considered an asset.Significant experience in the nuclear industry is considered an asset.Knowledge and SkillsKnowledge of construction industry practices, including safety, quality, work planning, and project controls.Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Visio, Project).Experience with Canva is considered an asset.Strong leadership, communication, and problem-solving skills.Strong understanding of adult learning principles is considered an asset.Strong knowledge of SAT and ADDIE is considered an asset.Fiscal ResponsibilityFiscal responsibility as required by the project.Extent of Public ContactCustomers, suppliers, and alliance partners.Project managers and project personnel.Trades personnel and union business agents.Physical DemandsVarious work locations in both the field and the office.Travel as necessary.Other QualificationsDue to the nature of work conducted, mandated nuclear export controls requirements must be met for employment.Our background check process includes a full security check and clearance process, as well as reference checks. The security clearance process includes a comprehensive list of previous residences, employment, education, and other pertinent information.The expected pay range for this role is $90,000 - $140,000 per year.Reason for Vacancy: NewIndividual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Construction

Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Intermediate IT Security Risk Management Specialist.This is a Hybrid role and client is actively hiring for this position.Role: Senior Technical WriterDuration: 12+ monthsLocation: Ottawa, ON (Hybrid)Pay Rate: $50/hr-$60/hr (Depending upon experience)Position SummaryWe are seeking an experienced Senior Technical Writer with extensive background in IT infrastructure, software development lifecycles, and compliance standards. The ideal candidate will possess deep technical expertise and strong document authoring skills to translate complex concepts into clear, high-quality documentation, training packages, and online help systems.Qualifications & Requirements Education & ExperienceUniversity undergraduate degree or diploma OR 10+ years of progressive IT experience.10+ years of hands-on experience authoring and reviewing complex technical documentation. Technical ExpertiseDeep understanding of IT infrastructure concepts and terminology, specifically across networking (LAN/WAN), server architecture, and telephony systems.Strong working knowledge of Software Development Life Cycle (SDLC) and modern software development practices.Familiarity and direct experience working with ITSG-33 or equivalent cybersecurity and compliance standards. Tools & Software MasteryAdvanced proficiency in the Microsoft Office Suite (Word, Excel, Visio Pro), Adobe Acrobat, and SharePoint.Demonstrated experience creating online help systems, user guides, and comprehensive training packages.Artificial Intelligence (AI) DisclosureWe use AI-enabled tools to assist in screening applications based on job-related criteria.Our Commitment to Diversity and InclusionAvanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).Important Information for ApplicantsOnly candidates selected for an interview will be contactedProof of qualifications may be requestedBackground checks may be conducted as part of the hiring processAvanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application processAvanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.Avanciers Incorporatedwww.avanciers.com Show more Show less Seniority level Mid-Senior level Employment type Contract Industries IT Services and IT Consulting

Direct message the job poster from Quality IT Resourcing Shaheerah Kayani Shaheerah Kayani Senior Technical Recruiter 🚀 Recruiting for the Big 4 Job Type: ContractDuration: Varies (expected TA average of 2 years)Location: Ottawa HybridSecurity: Secret or Top Secret Clearance requiredTechnical WriterUniversity undergraduate degree or diploma or Ten (10) years of progressive experience in IT.A minimum of ten years’ experience understanding of IT infrastructure terminology as it is used in documentation, specifically with those used with networking (LAN/WAN), servers and telephony systems.A minimum of ten years’ experience and advanced skills in producing Word, Excel and Visio Pro documents. (ie. MS Office Suite, Adobe, Sharepoint, etc).A minimum of ten years’ experience and capacity to produce and review technical documents.A minimum of ten years’ experience creating online help files or systems, training packages, etc.A minimum of ten years’ experience, knowledge and understanding of software development practices and lifecycle.A minimum of ten years’ experience knowledge with ITSG33 or equivalent documented standards. Show more Show less Seniority level Mid-Senior level Employment type Contract Industries IT Services and IT Consulting

Req ID: RQ228831 Type of Requisition: Expatriate Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Artificial Intelligence (AI),Knowledge Engineering,Machine Learning (ML) Experience: 10 years of related experience US Citizenship Required: Yes Job Description: Overview The Knowledge Engineer (KE) is embedded within a USAFRICOM Directorate to support CDAO's mission of enabling digital modernization and a…

DESCRIPTION Build and govern Acosta Group's GBS knowledge infrastructure for its dual-hub GCC. Owns the SOP library, process map governance, RACI documentation, knowledge repository, and GCC knowledge transfer - ensuring no process migrates without a complete, signed-off documentation package RESPONSIBILITIES Primary Responsibilities Knowledge Repository Design & Governance: Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning stand…

Job DescriptionSales Trainer EMEAAbout The JobDiscover the new Ritchie Bros.When you join Ritchie Bros., you’ll be part of a diverse, global team focused on delivering great customer experiences. If you have an entrepreneurial spirit, are passionate about developing sales talent, and thrive on driving measurable impact, we invite you to join our growing team.The OpportunityThe Sales Trainer plays a critical role in building the skills, productivity, and long‑term success of our sales organization across the EMEA regions. As a key member of the Global Sales Training team, you will be the primary training resource supporting Territory Managers (TMs), Trainee Territory Managers (TTMs), experienced Sales colleagues, and Sales & Operations leaders in Ritchie Bros. International.In this role, you will design, deliver, and continuously improve training programs that strengthen sales capability, leadership effectiveness, and commercial performance. You will ensure that training is relevant, practical, and directly connected to the needs of the business. You will work closely with Sales Leaders, Regional Sales Managers (RSMs), Regional Operations Managers (ROM’s) to identify capability gaps, deliver practical training and coaching, and support new hires as they build the knowledge, skills, and confidence needed to become productive in their roles. Equally important, you will assess development needs for experienced sales professionals and leaders, and facilitate targeted training that enhances advanced selling skills, leadership behaviors, and operational excellence.You will partner with Sales Training colleagues across North America to share best practices, support global initiatives, and create greater consistency across our sales training programs.This is a hands-on role for an experienced sales professional and facilitator who understands that effective sales training goes beyond the classroom. The successful candidate will be comfortable working in the field, coaching sales professionals and leaders, and connecting training to real business and sales performance.Key ResponsibilitiesTM & TTM OnboardingLead the planning, coordination, and delivery of TM and TTM onboarding programs in partnership with Global Sales Training and regional Sales Leaders, ensuring alignment with global standards and ensuring a high‑quality onboarding experience that equips new hires with the knowledge, skills, and confidence needed to succeedPartner with Sales Leaders and RSMs to evaluate new‑hire progress, identify strengths and development needs, gaps, obstacles, or systemic issues and recommend actions to accelerate productivityGather feedback from new hires and business leaders to continuously improve the onboarding experienceSales Performance & Leadership DevelopmentInitiate, develop and deliver ongoing training and development for TMs, TTMs, Sales Leaders, RSMs and ROMs overing sales skills, leadership capability, commercial execution, and coaching excellenceSupport Sales Leaders and RSMs in developing their coaching skills, leadership behaviors, and ability to drive team performanceConduct capability assessments, observe field performance, and provide clear, actionable feedback to individuals and teamsSupport targeted development and performance improvement initiatives based on business needsWork closely with Sales Training colleagues in North America to support global initiatives, harmonize training approaches, and share expertiseProvide regional insights, market context, and lessons learned to strengthen global sales training programs and improve cross‑regional consistencyBring facilitation skills, sales expertise, and field perspective to global training initiatives, ensuring content is relevant and practicalAttend and contribute to sales meetings, conferences, regional summits, and other strategic eventsRegional & Global Sales TrainingTraining Program & Content ImprovementPartner with Instructional Design and Sales Training teams to refine training programs, materials, and learning experiences, ensuring they meet evolving business needsMeasure training effectiveness using feedback, performance data, and business insights, and recommend improvements to strengthen outcomesWhat You BringYou are an experienced sales professional and facilitator who understands how sales teams operate and what it takes to translate training into improved performance. You combine commercial insight with strong people skills, enabling you to connect training content to sales execution. You build strong relationships, communicate with confidence, and you adapt your style to different audiences, cultures, and learning needs, ensuring your message lands effectively whether you are coaching a new TTM, facilitating a workshop for senior leaders, or supporting a global initiative.You enjoy working with people and are comfortable partnering with sales professionals and leaders at all levels. You bring energy, credibility, curiosity, and a practical, collaborative approach to your work.Furthermore, You HaveMinimum 3 years of experience designing and delivering training, coaching, or development programs for B2B or B2C sales teamsExperience working directly with sales teams and Sales Leaders in a field or business environmentA proven ability to connect training and coaching to sales performance and business outcomesStrong facilitation and coaching skills with an emphasis on real-world applicationExperience supporting new-hire onboarding and/or sales productivity initiativesExperience partnering with Sales Leaders and RSMs to identify capability gaps and support performance improvementHands-on experience with CRM systems, sales enablement tools, and/or other sales technologyFamiliarity with modern sales methodologies and sales processesStrong communication, relationship-building, and stakeholder management skillsAbility to work effectively across cultures and geographic regionsProfessional-level English and proficiency in a second European language, preferably French, German, Spanish, or ItalianWillingness and ability to travel within EMEA and internationally as business needs requireWhat We OfferOur success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And we’ll take care of you along the way.Competitive base salaryComprehensive benefitsPermanent employment contractPension planEmployee share purchase planPosition based in the Netherlands? Regular travel in the EMEA region is required (20% of your time) Who We AreRitchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. We help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry, and other industries.Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which the job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Construction, Machinery Manufacturing, and Truck Transportation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Aruba Courseware Developer based in India.This is an opportunity to create high-quality, customer-focused learning content for advanced networking, cloud, automation, and network management technologies.You’ll transform complex technical concepts into clear, practical, and engaging educational experiences for customers.The role combines technical writing, courseware development, product exploration, and collaboration with subject matter experts.You’ll work in a highly technical and fast-paced environment where continuous learning and innovation are encouraged.You’ll have the opportunity to contribute to technical documentation projects and potentially take ownership of larger initiatives.The position is remote/teleworker, offering flexibility while working with stakeholders across technical and product teams.It is well suited to an experienced technical content professional with strong networking knowledge and a passion for making complex technology easy to understand.AccountabilitiesDesign, develop, deliver, and maintain high-quality, customer-facing technical and educational content.Create a variety of deliverables, including technical concepts, hands-on tasks, installation guidance, illustrations, video scripts, course modules, in-product guidance, and reference materials.Collaborate with subject matter experts, product teams, and other stakeholders to identify customer needs and content requirements.Analyze technical specifications and product information and determine the most effective learning and documentation approach.Develop a strong understanding of the customer experience through hands-on use of networking products and technologies.Research and translate complex technical concepts into clear, accurate, accessible content.Contribute to or lead technical documentation and courseware development projects.Follow established content, style, quality, and process standards to ensure consistency and completeness.Use AI-powered tools to improve the efficiency and scalability of content creation while maintaining high-quality outputs.Requirements5+ years of professional experience creating high-quality technical content, preferably for advanced software, networking, or technology products.Bachelor’s degree in Technical Writing, English, Computer Science, or a related field, or equivalent professional experience and/or relevant networking certification.Strong understanding of technical concepts such as cloud computing, networking, automation, data centers, security, or other advanced software technologies.Ability to independently and collaboratively research complex technical subjects and turn technical information into useful learning content.Familiarity with XML authoring, content management systems, and courseware development tools.Experience or familiarity with DITA/XML authoring principles and content management concepts.Familiarity with Markdown and Microsoft PowerPoint for content development.Strong problem-solving skills and the ability to make sound progress despite incomplete or evolving information.Excellent written, verbal, communication, and collaboration skills.Hands-on knowledge of networking technologies such as routing, switching, network security, network automation, data centers, cloud networking, virtual machines, containers, and cloud services is highly valued.Familiarity with Agile methodologies and project management tools such as JIRA is an advantage.Experience with enterprise networking products and technologies is preferred.Industry-recognized networking certifications are a plus.Demonstrated ability to work independently, take initiative, continuously learn, and thrive in a fast-paced technical environment.BenefitsRemote/teleworker work arrangement, providing flexibility to work primarily from home.Comprehensive health and wellbeing benefits designed to support physical, financial, and emotional wellbeing.Programs and resources supporting personal and professional development.Opportunities to develop deep technical expertise or explore career paths across different areas of the organization.An inclusive working environment that values diverse backgrounds, perspectives, and individual contributions.Opportunities to work on advanced networking, cloud, automation, and network management technologies.A collaborative environment that encourages innovation, continuous learning, and professional growth.Support for accessibility and reasonable workplace accommodations where required.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Internet Marketplace Platforms