Cloud & Infrastructure Documentation Jobs

Direct message the job poster from Simplilearn Shreya D.N Shreya D.N Talent Acquisition Associate @Simplilearn Location: BangaloreWork Mode: OnsiteExperience: 3+ YearsWorking Days: Monday – FridayJoining: Immediate Joiners PreferredAbout the RoleWe are looking for a Lead Instructional Designer – Tech with strong Instructional Design expertise and a solid understanding of technical concepts to create impactful, learner-centric digital learning experiences.Key ResponsibilitiesDesign and develop WBT/eLearning and ILT learning solutions, including storyboards, presentations, projects, scripts and other learning assets.Collaborate with SMEs and stakeholders to transform complex technical concepts into effective learning experiences.Review, edit and enhance content for technical accuracy, instructional quality and learner effectiveness.Apply Instructional Design methodologies and adult learning principles.Lead, mentor and support team members while ensuring content quality and timely delivery.Contribute to improving learning content, processes and overall learner experience.Required Skills & Experience3+ years of experience in Instructional Design / Learning Design.Strong proficiency in Instructional Design tools, principles and methodologies.Mandatory: Strong knowledge of technical concepts such as Java, C++, Python, Data Science, AI/ML, Cloud or related technologies.Strong experience in content review and quality assurance.Experience in team handling, mentoring or leading a team.Excellent communication, stakeholder management and attention to detail.Candidates currently residing in Bangalore and available to join immediately will be preferred.Why Join Us?Be part of a team where Technology + Instructional Design come together to create meaningful learning experiences for professionals and learners.SimplilearnDesign. Create. Enable Digital Learning. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries E-Learning Providers

Job DescriptionBrief Job Description: Technical WriterResponsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.)Researches, writes and edits various product documentation for advanced technology products in English language.Gathers technical information proactively. Research available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created. Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles. Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines. Able to manage multiple complex project schedules across multiple product lines and businesses.Other duties as assigned. QualificationsRequired/ Minimum Qualifications: Minimum of 3 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 5 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.Additional / Preferred QualificationsFluent in and able to communicate, understand and explain complex concepts in English.Experience with writing for localization and working with international teams.Experience with CSS, XML and XHTML.Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).Strong interpersonal, communication and editing skills with high attention to detail.Self-motivated with the desire to be a team-player and support team goals and mission.Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.Ability to support multiple time zones when needed.Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)Standard physical demands of desk workTime Travel Needed25%About UsThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial StrengthVERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Appliances, Electrical, and Electronics Manufacturing

Join Alfen as a Senior Technical Writer! Make complex technical information understandable and contribute to the energy transition. Within our innovative development environment, you’ll translate electrical engineering knowledge into clear documentation that supports and enhances our products.What will you do?As a Technical Writer at Alfen, you are the bridge between technology and language. You develop and manage technical documentation such as installation manuals, user instructions, and product specifications for energy storage systems and smart gridsYou’ll be part of our multidisciplinary R&D team and work closely with stakeholders to gather, analyze, and structure crucial information to create product documentation. Within the Technical Writers team, you’ll be supported by an enthusiastic Team Lead. You’ll write in English and actively contribute to the consistency and quality of our documentation.Your Key ResponsibilitiesCreate well-structured documents in our CMS that describe technical processes, products, or systems.Design accurate and clear technical illustrations and diagrams to support documentation and communication.Make technical content understandable for various audiences, such as internal teams or external customers.Keep documentation up to date and ensure changes are correctly implemented.Actively participate in multidisciplinary project teams and meetings.Proactively participate in the continual improvement of the design and consistency of documentation.What do we ask of you? You are analytical, linguistically skilled, and have an affinity for technology. You bring the following skills and knowledge:Bachelor or Master level education in a technical field. At least 2 to 3 years of experience as a Technical Writer in a project-based engineering environment. Experience working in a CMS and with DITA XML using an XML editor. Knowledge of Adobe Creative Cloud, especially Illustrator and Photoshop. Familiarity with Simplified Technical English (STE). Knowledge of 3D illustration software (such as Creo Illustrate) is a plus. A proactive and independent attitude. What do we offer you?At Alfen, You Contribute To Innovative Energy Solutions In An Open And Informal Working Environment. You’ll Have Space For Initiative, Personal Growth, And Collaboration With Enthusiastic Colleagues. You Can Expect The Following From UsCompetitive salary and employment conditions according to the Metalektro collective labour agreement. 27 vacation days + 13 ADV (additional leave) days per year. Flexible working options, including working from home. Opportunities for training and development via our learning platform. Pension scheme via PME with a generous contribution from Alfen. Travel allowance of €0.23 per km (max. 50 km one-way). Participation in social activities such as bowling nights, sports events, and outings. Where will you work?You’ll work from our headquarters in Almere, where all our products are developed in-house. Here, disciplines such as software, electrical engineering, power electronics, and mechanical engineering come together. Together, we build smart, sustainable, and reliable energy solutions for Europe.Interested?Does this role appeal to you? Apply directly via the “Apply Now” button. Want to know what to expect from our application process? Click here.Note: A reference check, screening, and Certificate of Conduct (VOG) may be part of the procedure. We review applications continuously, so don’t wait too long to respond.Acquisition in response to this vacancy is not appreciated. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Electrical Equipment Manufacturing

The Technical Writer is responsible for creating, updating and maintaining Isovalent Enterprise Platform and Hypershield documentation as a whole, the main part of it being developer and user documentation. You will be at the forefront of our users' experience for both open-source Cilium and our enterprise offerings, making the most technically advanced Kubernetes networking product on the market accessible through first-class documentation. The Technical Writer works closely with multiple teams: engineering, solution architects, marketing, product management, release management, and community. The documentation covers initial concepts of technology and product, getting started guides, tutorials, reference documentation, operational guides, as well as best practices.What You’ll DoContribute to all technical documentation efforts for Isovalent’s Cilium distribution and Hypershield, including operational documentation, training, and guides.Work closely with engineering and solution architects to create high-quality technical content.Conduct reviews and surveys with customers to understand how documentation and the information architecture can be improved.Share knowledge on documentation & developer content best practices with maintainers, the product development team and the community as a whole, building a culture of documentation in the community and at the company.Minimum Qualifications5+ years of experience as a Technical writer for Enterprise productsExperienced in networking, security, and Cloud Native technologies.Experienced in writing user guides, documentation and helping enterprise usersPreferred QualificationsPassion for writing high-quality technical content.Hands on experience with documentation frameworks such as Sphinx, Hugo or ReadTheDocs is highly preferred.Experience in GitHub and Git revision managementExperience with leading user research to improve documentation is a plusCollaboration with engineering peers to jointly convert knowledge from a subject matter experts to high-quality documentationUnderstanding of markdown and restructured text.Excellent writing skills in English.Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

<div class="content-intro"><p><strong>About Tailscale </strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p>Tailscale is looking for an experienced Senior Manager, Developer Relations to build and scale Developer Relations as a strategic growth program. You will be accountable for how Tailscale earns trust with technical audiences, helps developers get more value from Tailscale, and contributes to meaningful business outcomes.</p> <p>This is a senior player-coach role that combines team leadership, program strategy, and hands-on developer advocacy. You’ll lead the DevRel team, develop repeatable programs across content, video, events, workshops, community, and technical projects and integrations, and ensure our work reflects both the needs of developers and Tailscale’s company priorities.</p> <p>This role partners closely with Product, Engineering, Growth, Content, Sales, Customer Success, and the broader Marketing team. You’ll be responsible for creating a clear roadmap, expanding the number of people who can represent Tailscale publicly, and building the systems and measurement practices needed for DevRel to operate effectively at scale.</p> <p>We’re looking for someone with strong technical credibility, excellent judgment, and a track record of turning developer insight into programs that build awareness, education, product adoption, and long-term trust.</p> <h3><span style="font-size: 12pt;">Key Responsibilities</span></h3> <ul> <li>Own Tailscale’s Developer Relations function end-to-end, including its strategy and roadmap, aligning programs and priorities with Tailscale’s positioning, product strategy, and business goals.</li> <li>Build and lead a high-performing DevRel organization. Manage, coach, hire for, and develop the DevRel team by setting clear expectations, delegating meaningful ownership, and helping team members grow. In this role, we expect you to hire and develop both senior and junior technical talent.</li> <li>Build and scale repeatable DevRel programs across technical content, product integrations, YouTube, talks, demos, workshops, events, community, and other developer-facing channels. You will own the portfolio of DevRel investments and will have to manage resourcing and priorities across this portfolio to deliver developer and business impact. </li> <li>Serve as a visible technical voice for Tailscale through hands-on work such as videos, presentations, demos, integrations, workshops, and community engagement. It is important you maintain strong personal technical credibility and selectively serve as a public technical voice for Tailscale through high-leverage engagements. </li> <li>Develop new technical voices and contributors both inside and outside Tailscale so Tailscale’s DevRel presence extends beyond any one individual.</li> <li>Lead community-focused technical initiatives that identify unmet developer needs, support strategic partnerships, and enable emerging use cases.</li> <li>Maintain a clear, shared DevRel roadmap and activity calendar with defined owners, timelines, audiences, and intended outcomes.</li> <li>Ensure DevRel work is technically accurate, engaging, relevant to its intended audience, and aligned with current product positioning.</li> <li>Partner closely with Product, Engineering, Growth, Content, Sales, and Customer Success to coordinate launches, educational initiatives, and developer feedback. Influence product strategy by identifying developer workflows and ecosystem opportunities where Tailscale can create differentiated value, and work with Product and Engineering leaders to validate and prioritize those opportunities. Act as the senior DevRel partner for major launches and strategic bets.</li> <li>Define, track, and regularly report on DevRel performance, including audience growth, engagement, product activation, integration adoption, and contribution to the self-serve funnel.</li> <li>Use qualitative developer insight and performance data to prioritize programs, improve execution, and demonstrate the value of DevRel investments.</li> <li>Manage DevRel budgets, vendors, tools, capacity planning, and resourcing while balancing quality, speed, and business impact.</li> </ul> <h3><span style="font-size: 12pt;">What We Are Looking For</span></h3> <ul> <li>8+ years of relevant experience in Developer Relations, developer advocacy, engineering, or a related field</li> <li>4+ years of experience managing, coaching, or leading technical contributors and scaling a DevRel or similar function</li> <li>Strong technical foundation and the ability to communicate credibly with developers, engineers, and technical decision-makers</li> <li>Experience building and operating multi-channel DevRel programs rather than relying on individual content creation alone. Demonstrated ability to make portfolio-level tradeoffs. </li> <li>Proven ability to translate company and product priorities into a clear DevRel strategy, roadmap, and execution plan. Track record of connecting DevRel strategy to measurable product or business outcomes. </li> <li>Strong program management skills, including planning, prioritization, delegation, and proactive risk communication</li> <li>Strong product instincts and experience creating developer-facing content such as technical videos, demos, talks, workshops, tutorials, or written content that meaningfully resonates with a technical audience</li> <li>Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly and engagingly</li> <li>Experience with and joy for collaborating cross-functionally with Product, Engineering, Marketing, Growth, Sales, or Customer Success teams</li> <li>Ability to balance hands-on execution with team leadership and long-term program development</li> <li>Strong judgment about audience, channel, technical depth, and the level of polish required for different initiatives</li> <li>Experience defining and reporting on DevRel metrics, program performance, or contribution to product and business outcomes</li> <li>Comfortable operating in an ambiguous, fast-moving environment and creating clarity through direct communication and documented plans</li> <li>Low ego, high horsepower with a “yes, and” mindset to collaboration</li> <li>You have tried and used Tailscale.</li> </ul> <h3><span style="font-size: 12pt;">Nice to Have</span></h3> <ul> <li>Experience leading DevRel for a developer-focused infrastructure, networking, security, or open-source product</li> <li>Deep familiarity with Tailscale, WireGuard, networking concepts, identity-based access, or Zero Trust architecture</li> <li>Experience supporting product-led growth or self-serve adoption</li> <li>Experience building technical integrations, example applications, community tools, or open-source projects</li> <li>Established experience speaking at conferences, hosting technical videos, or facilitating developer workshops</li> <li>Experience developing new public-facing technical voices within a team or company</li> <li>Familiarity with measuring developer journeys from content engagement through signup, activation, and paid conversion</li> <li>Experience managing agency partners, contractors, program budgets, or external contributors</li> <li>Experience working in a fast-paced startup or scale-up environment</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">US Pay Range</div><div class="pay-range"><span>$200,000</span><span class="divider">—</span><span>$225,000 USD</span></div></div></div><div class="content-conclusion"><p><em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p> <p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. </li> <li><strong>Paid time off and a healthy work-life integration. </strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! </li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. </li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Who We AreAt 2K, we create some of the most iconic and culture-shaping video games in entertainment, including NBA® 2K, one of the top-selling franchises in the world, and legendary titles like BioShock®, Borderlands®, Mafia, Sid Meier's Civilization®, and XCOM®, as well as fan favorites WWE® 2K, TopSpin®, and PGA TOUR® 2K. We build unforgettable experiences by pushing the boundaries of creativity, authenticity and innovation across every genre.Our portfolio is brought to life by some of the most influential game development studios in the world. Visual Concepts, Firaxis Games, Hangar 13, Cat Daddy Games, 31st Union, Cloud Chamber, Gearbox, HB Studios, and 2K SportsLab create world-class experiences across platforms.But what truly powers 2K is our people.We believe the best ideas come from teams that feel empowered, supported, and inspired. As an equal opportunity employer, we are committed to fostering a diverse, inclusive workplace where people are encouraged to come as they are and do their best work.About The RoleAs part of 2K's Global Loc 2.0 strategy, the Content Localization (CLOC) team is expanding its in-house language capabilities to support scalable, culturally authentic, and high-quality localized content across our portfolio. We are looking for a Linguistic Specialist to contribute to the execution and refinement of content localization workflows for your native language.This is an entry-level, individual contributor role designed to support early-career linguists and translators looking to grow in the game localization industry. You'll work under the guidance of senior language leads and localization producers to help ensure accurate and player-relevant content in a structured and supportive environment.What We NeedTranslate or edit in-game text, UI strings, and basic marketing content from English into natural, culturally appropriate ItalianFollow established style guides, glossaries, and tone-of-voice documentation to maintain consistencyCollaborate with senior linguists and QA to review linguistic bugs, provide clarifications, and contribute to resolutionsAssist in terminology verification and contribute to updates of language resources under guidanceParticipate in localization test passes for your language and help flag basic language or formatting issuesReview task briefs and submit questions or suggestions to more senior professionals for reviewTrack assigned tasks and update documentation in localization and project management tools (e.g., XLOC, Confluence, Jira)Join team meetings or syncs as needed to stay informed on localization strategy and priorities for ItalianContribute to documentation improvements by flagging unclear instructions or suggesting basic refinementsRequirements Native-level fluency in Italian, with strong grammar and written fluencyEnglish fluency for reading, communication, and collaborationExperience in translation, linguistic QA, localization coursework, or related academic fieldsFamiliarity with localization workflows or content management tools is a plusA strong interest in gaming, cross-cultural communication, and in-language content qualityBasic organizational skills and the ability to follow task guidelines and meet deadlinesA desire to learn and grow under supervision in a fast-paced, global content environmentBachelor's degree in linguistics, translation, media, or a related field preferredWhy Join UsAs a Linguistic Specialist, you'll build a strong foundation in game localization while directly contributing to content delivered to millions of players worldwide. You'll work alongside experienced language experts, QA professionals, and production teams—developing skills that support your growth across multiple localization career paths under 2K's Global Loc 2.0 program.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other tasks and duties may be assigned or reassigned as needed.2K complies with the labor regulations established under Spanish employment law (Estatuto de los Trabajadores) and all applicable European Union employment and data protection standards. Personal data collected during the recruitment and employment process will be handled in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.We are committed to ensuring equality of opportunity and fostering an inclusive environment across all aspects of employment, regardless of gender, nationality, age, disability, or any other protected characteristic under Spanish and EU legislation.Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. Show more Show less Seniority level Entry level Employment type Full-time Job function Information Technology Industries Computer Games

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities • AI Strategy & Architecture: Define and drive enterprise architecture for Agentic AI, Knowledge Engineering, and AI-powered decision systems across AWS, GCP, and on-prem environm…

Direct message the job poster from Virtusa Ramesh V. Ramesh V. Director at iMedhas Consulting Services Laguage proficiency:C1 GermanHire type: 12-Month FTCTechnical Writer / Runbook Specialist● Security Clearance & Vetting Level: Public Sector Clearance + NdK (Nachweis der Kundigkeit)● Domain Cluster: Enablement & Technical Documentation● Target Seniority / Skill Level: Senior● Engagement Type: Time & MaterialPosition OverviewThe Technical Writer / Runbook Specialist authors, structures, and maintains technical documentation, standard operating procedures (SOPs), and operational runbooks for cloud platform teams.Key Responsibilities● Runbook & SOP Creation: Author detailed operational runbooks, SOPs, and architecture decision logs.● Enablement Material: Create technical documentation, FAQs, and knowledge base articles for operational personnel.● Docs-as-Code Pipeline: Implement Docs-as-Code workflows using Git, Markdown, AsciiDoc, and MkDocs within CI/CD pipelines.● Diagramming & Formatting: Produce technical architecture diagrams (Draw.io, Mermaid).Technical Qualifications & Skills● Must Have:●○ 3+ years in technical writing for complex software or cloud infrastructure projects.○ Mastery of documentation publishing tools (Confluence, AsciiDoc, Markdown, MkDocs).○ Conceptual understanding of Kubernetes and cloud-native technology.○ Experience with Docs-as-Code methods and Git workflows.○ Proficiency in technical diagramming tools (Draw.io, Mermaid). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing Industries Software Development and IT Services and IT Consulting

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, we're enabling the energy essential to support our lives. We prov…

hackajob is collaborating with Version 1 to connect them with exceptional professionals for this role. Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSy…

Direct message the job poster from nineDots.io Adam Kamal Adam Kamal Regional Manager - Bahrain/Middle East | Football Shirt Fanatic | Hip-Hop Head | Bad Golfer @ nineDots.io Developer Relations EngineerAI Infrastructure - Developer Tools - APAC GrowthAI agents are now writing, testing, and running code inside real products. That creates a new infrastructure layer: fast, isolated runtime environments that developers can spin up through an API.This company is building that layer. Its platform gives engineering teams secure cloud sandboxes for AI agents, coding tools, CI/CD workflows, and reinforcement learning environments. Customers range from fast-moving AI startups to some of the world’s largest technology and enterprise organisations.The client can only consider Singapore citizens and permanent residents for this role.The RoleAs a Developer Relations Engineer, you will help developers understand, adopt, and build with the platform across APAC.This is not a traditional DevRel role focused only on community or content. You need to be able to write code, test the product, build integrations, explain technical ideas clearly, and represent the company at developer events.You will work closely with engineering, product, partnerships, and go-to-market teams. One day you might be writing technical documentation or building a demo integration. Another day you might be speaking at an event in Singapore, Tokyo, Kuala Lumpur, or Sydney.The role suits someone who enjoys being technical, visible, and close to the market.What You Will Be Doing• Building demos, examples, and integrations that show developers what the platform can do.• Writing technical documentation, guides, blog posts, and product explainers.• Representing the company at developer events, meetups, conferences, and customer sessions across APAC.• Working hands-on with APIs, SDKs, CLI tooling, and sandbox environments.• Testing new platform capabilities and feeding practical product feedback back into engineering.• Helping developers understand how to use cloud sandboxes for AI agents, CI/CD workflows, and coding environments.• Supporting go-to-market teams with technical context for launches, integrations, and partner conversations.• Turning customer and developer questions into useful content, examples, and product improvements.• Building credibility with technical users by being genuinely useful, not just visible.What You Need To Succeed• Strong coding ability and the confidence to build real technical examples.• Experience in developer relations, solutions engineering, developer advocacy, field engineering, or a hands-on technical role with external users.• Comfortable working with APIs, SDKs, CLI tooling, and developer infrastructure.• Strong written and verbal communication skills in English.• Comfortable speaking at events, recording demos, or explaining technical ideas to groups.• Able to work across engineering, product, partnerships, and commercial teams.• Interest in AI coding tools, agentic workflows, cloud infrastructure, and developer tooling.• Strong self-direction in a distributed, remote-first team.• Good judgement on what developers actually need to understand, build, and adopt.Nice To Have• Experience with Go, Python, TypeScript, or similar languages.• Familiarity with Docker, containers, sandboxing, Kubernetes, or cloud-native infrastructure.• Experience building demos for developer tools or infrastructure products.• Background in open source, technical writing, or developer community work.• Exposure to AI coding assistants such as Claude Code, Cursor, OpenCode, or similar.• Experience supporting events or developer communities across APAC.• Prior experience in an early-stage or growth-stage developer tools company.What’s In It For You• A hands-on DevRel role in one of the fastest-moving areas of AI infrastructure.• Real ownership across demos, integrations, content, events, and developer adoption.• Work with technical users building AI agents, coding tools, and reinforcement learning environments.• A visible role helping shape the company’s APAC presence from Singapore.• Close collaboration with engineering, product, partnerships, and go-to-market teams.• Competitive compensation based on Singapore market expectations.• The chance to join a high-growth infrastructure company at an early regional stage.Next StepsIf you are an engineer who enjoys building, explaining, and working directly with developers, we would like to hear from you.Send your CV or get in touch in confidence for more information. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Services, Software Development, and Technology, Information and Media

We are seeking a highly technical and strategic Senior Developer Relations Manager to join our team, with a focus on engaging developers within a key named software account. In this pivotal role, you will work directly with developers, SREs, and security and platform practitioners to drive integration of NVIDIA libraries, frameworks and models within Splunk, AppDynamics, ThousandEyes, and AI Defense. The ideal candidate combines deep technical knowledge with a passion for developer advocacy. They explain how the technology addresses complex, real-world challenges in observability, security, and AI.What You'll Be Doing: Develop and maintain deep technical expertise in software products (Splunk, AppDynamics, ThousandEyes, AI Defense). Serve as the trusted technical advisor, problem solver, and champion for developers in observability, security operations, and AI platforms. Partner with cross-functional teams to drive adoption of libraries within those technologies. Accelerate critical workloads by demonstrating and integrating the NVIDIA software stack (APIs, SDKs, data integrations, apps, and reference architectures) into partner products, platforms, and pipelines. Guide partners and developers through onboarding and integration by providing technical resources—such as sample code, guides, and demo pipelines—to accelerate adoption across NVIDIA’s platform and foster co-innovation of next-generation solutions. Map and monitor the developer ecosystem to identify growth opportunities, collaborating with engineering, product management, and marketing to inform roadmaps and optimize partner adoption strategies. Engage partner technical leaders to drive best-practice integrations and resolve technical challenges, using regular syncs to track adoption, surface new workflows, and channel critical field insights back to NVIDIA product teams. Grow and activate developer communities around accelerated software — representing co-engineered products at conferences, meetups, and hackathons and delivering technical talks and hands-on workshops. Drive API, SDK, and integration adoption across Splunk and the broader software ecosystem, championing the developer experience end-to-end. Surface developer sentiment and ecosystem trends, translating them into actionable intelligence that informs product direction and platform strategy. What We Need to See: Bachelor’s or Master’s degree or equivalent experience in Computer Science, Engineering, or a related field. A minimum of 12+ years of overall professional experience in the technology industry in software engineering, developer relations, technical partnerships, solutions architecture, or product management, including 5+ years of direct hands-on experience in observability, data analytics, monitoring, or security software (e.g., Splunk, Datadog, Elastic, Grafana, or comparable enterprise platforms). Proven experience leading, partnering, and scaling developer programs at major technology companies, with ISVs, or within relevant verticals. Significant technical depth in observability, security, and/or AI software — including logging and metrics pipelines, distributed tracing, SIEM/SOAR, cloud-native architectures, and/or AI security frameworks — and contributions to product integrations and software libraries. Experience leading technical collaborations with engineering and product teams — including architectural design, code reviews, technical mentorship, and delivery of technical talks or workshops. Proven ability to structure and implement complex technical engagements, negotiate requirements, prioritize issues, and collaborate with internal or external collaborators (across sales, legal, product, or marketing teams as needed). Skilled at distilling complex technical concepts for audiences from engineers to executives, with end-to-end experience in defining, integrating, building, and jointly marketing solutions with strategic ISV partners. Ways to Stand Out from the Crowd: Hands-on experience building or optimizing observability and security solutions (e.g., data ingestion pipelines, SPL queries and dashboards, detection content, distributed tracing instrumentation). Familiarity with the Splunk platform (SPL, data onboarding, app development) or other software products (AppDynamics, ThousandEyes, Cisco AI Defense). Experience with AI/ML security, LLM application security, or AI observability use cases. Successful history of building and scaling developer communities and delivering impactful technical enablement programs. Expertise in building frameworks to capture developer sentiment and market shifts, translating real-time ecosystem dynamics into actionable intelligence for product strategy and rationalization. With competitive salaries and a generous benefits package, we are widely considered to be one of the world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us and, due to outstanding growth, our best-in-class engineering teams are rapidly growing. If you're a creative and autonomous person with a real passion for technology, we want to hear from you!Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 224,000 USD - 356,500 USD.You will also be eligible for equity and benefits.Applications for this job will be accepted at least until August 22, 2026.This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes.NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Originally posted on Himalayas

This is a remote position. Location:Candidate must be in the United States with Dallas, TX preferred About UsImagine redesigning mortgage lending from scratch with a focus on finding ways to automate the repetitive tasks, find efficiency in the process flow, and maintain compliance. Welcome to Wilqo and our solution Charlie, the industry’s first Product Optimization Platform (POP). We are helping our customers challenge the status quo by providing simple, fast and effective processes for their customers and employees.  We are looking for smart, passionate people to join our team.About This PositionAs aProduct Training Specialist, you will be responsible for educating employees and customers on the features and functionality of the product Charlie. You will act as a change agent for our customers as they are going through the implementation process to facilitate strong product adoption. This position is responsible for content development and delivery. Content Development: Design, create, maintain product training plans tailored to each role within the customer’s organization ensuring the appropriate level of knowledge for the end user. Partner closely with the Product team to translate Charlie’s product features and functionality into accurate, engaging and up-to-date learning content across various formats including e-learning modules, videos, webinars, and in-person training. Develop internal training to support onboarding. Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and effectiveness. Leverage AI tools and technologies to accelerate content creation, improve efficiency, and enhance the learner experience. Training Delivery & Program Evaluation: Work closely with the implementation team to understand implementation plan and training requirements. Provide recommendations on personalized training needs. Develop and manage customer training plans and coordinate scheduling of training. Lead group classes, one-on-one coaching sessions, and webinars tailored to the customer’s roles as well as internal needs. Use surveys, quizzes, and performance metrics to check learning success and to refine learning content as needed. About You 5+ years of experience with technical product training Understanding of loan origination process with at least 3 years of experience in the mortgage industry Ability to break down complex concepts into simple, clear instructions Experience working both independently and, in a team-oriented, collaborative environment Strong conceptual, analytical, and problem-solving skills Strong time management skills Must be a relationship builder and team player with the ability to effectively interact with individuals at all levels both internally and with customers Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously Proficiency in Microsoft Suite Excellent oral and written communication skills Bachelor’s degree or equivalent experience What We Offer An opportunity to change an industry Competitive benefits Responsible PTO Great team environment Wilqo, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Wilqo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Wilqo expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Wilqo employees to perform their expected job duties is absolutely not tolerated. Originally posted on Himalayas

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.Join our award-winning team in transforming an essential industry that powers communities across the Americas. 🌱 The RoleThe Learning Design & Enablement team at SpryPoint is committed to creating innovative, engaging, and effective product training for our clients. As a Learning Designer at SpryPoint, you will be an integral part of the Learning Design & Enablement team. You will have the opportunity to create a range of training artifacts and activities that will not only show clients how to use our software, but why they love it.You will report to the Manager, Learning Design & Enablement, work closely with fellow Learning Designers and also with our product development team, our UI team, and our Service Delivery team.This position is fully remote, with the opportunity to travel throughout North America at times to SpryPoint events and to client sites. ✈️🎯 What you'll be doing: Creating exciting and effective training for our clients Contributing to successfully moving our clients through their implementation journey Reworking technical documents and other material into effective training, activities, and assessments Assisting with creating onboarding and training content for new internal SpryPoint team members Participating in team brainstorming sessions and contributing to e-learning initiatives 🚀 What You Bring: 2+ years of experience creating high-quality training material for software applications Certificate/Diploma with a specialization in instructional design for adults, curriculum development, or a related field Experience using Adobe products, Zoom, Pages, and Keynote to create a variety of training activities and artifacts Strong proficiency in Articulate Rise and Storyline, with working knowledge of LMS platforms and SCORM-based publishing workflows A curiosity for AI-powered tools (e.g., Synthesia, NotebookLM) and a willingness to experiment, iterate, and bring fresh ideas to how we deliver learning digitally Excellent verbal communication and advanced writing skills in English Demonstrated interest in lifelong learning Experience in the utility sector, SaaS, or software implementation is preferred but not required ⚡️Interview Process: We know your time is valuable, so we’ve designed a process that’s transparent, efficient, and (we hope) genuinely enjoyable. Here’s what you can expect: 📞 Step 1: Recruiter Screening ConversationA relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint. 👩‍💼 Step 2: 30-Minute Hiring Manager InterviewA deeper dive into your experience and fit for the role. 📝 Step 3: AssignmentA learning design exercise where you’ll transform a technical document into a training activity. 🎤 Step 4: Final InterviewA session with your future manager and teammate where you’ll walk through your approach and have a collaborative discussion. 🚀 Step 5: References & OfferWe’ll connect with your references to validate all the great things we’ve learned about you. If all goes well, we’ll be excited to extend an offer and welcome you to the team. Throughout the process, we’ll be looking at communication, structured thinking, instructional design capability, stakeholder collaboration, and delivery mindset. Most importantly, we encourage you to bring your authentic self to every step. ✨ 💫 Expect More From Your Career at SpryPoint 🚀 Work your way -Remote-first environment with flexible working hours across North America💰 Competitive Total Rewards - Comprehensive compensation package that grows with you💻 Complete Setup - MacBook 🏥 Total Wellness - Health, dental, vision, and life insurance from day one 🏝️ Recharge Time - Generous PTO and unlimited sick daysProfessional Identity VerificationTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.AccommodationsNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.Originally posted on Himalayas

OverviewDecisionPoint seeks an API Documentation Specialist to develop, maintain, and publish high-quality technical documentation supporting enterprise APIs within a large federal and DoD-aligned mission environment. This role curates Swagger/OpenAPI specifications, authors developer guides, maintains API portal content, and ensures all published documentation meets accessibility (508) and formatting compliance requirements. The API Documentation Specialist collaborates closely with API developers, integration engineers, architects, cybersecurity teams, and product staff to ensure documentation is complete, accurate, usable, and aligned with enterprise API standards. This position is fully remote.Duties & ResponsibilitiesThe API Documentation Specialist will: Maintain and update API documentation including Swagger/OpenAPI specs, data models, and schema descriptions. Develop clear, structured developer guides, integration instructions, and API usage examples. Publish and maintain content within the enterprise API portal, ensuring accuracy and discoverability. Ensure all API documentation and downloadable files are fully compliant with Section 508 accessibility requirements. Create diagrams, sequence flows, and integration illustrations to support developer understanding. Document authentication models, token flows, error codes, rate limits, and response structures. Work with API developers and architects to ensure documentation reflects current design and versioning. Support API version lifecycle documentation, including changes, deprecation notices, and migration guides. Manage documentation repositories, version control workflows, and content governance. Validate PDF and web formats for 508 compliance, tagging structure, and accessibility attributes. Participate in Agile ceremonies and support sprint-based documentation updates. QualificationsClearance RequirementMust hold an active Top Secret clearance, supported by a Tier 5 background investigation. Education (Required)Bachelor’s degree in Technical Writing, Information Systems, English, Communications, or a related discipline. Experience (Required)Minimum 5 years of experience in technical writing, API documentation, or software documentation roles. Experience writing or editing API documentation, developer guides, or integration instructions. Experience maintaining Swagger/OpenAPI specifications or similar structured documentation formats. Experience producing accessible documentation compliant with Section 508. Technical Knowledge (Required)Strong proficiency with API documentation tools (Swagger, OpenAPI, Redoc, Postman documentation, etc.). Understanding of RESTful API concepts, request/response patterns, authentication models, and schema design. Familiarity with Git-based version control for documentation updates. Knowledge of 508 compliance requirements for digital documents and PDFs. Technical Knowledge (Preferred)Experience working with API gateways or developer portals. Familiarity with DoD cybersecurity requirements and secure API practices. Experience creating visual technical diagrams (sequence diagrams, architecture illustrations). Certifications (Preferred)ITIL v4 Foundation Technical writing certifications 508 accessibility or document compliance training SkillsExceptional written communication and technical clarity. Ability to translate complex technical concepts into accessible, structured documentation. Strong attention to detail and commitment to documentation accuracy. Ability to collaborate effectively with cross-functional engineering and product teams. Strong organizational skills for managing versioning, updates, and multi-artifact documentation sets. Our Equal Employment Opportunity Policy EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents. Originally posted on Himalayas

OverviewLMI is seeking an experienced Curriculum Writer/Editor (Technical Writer) to support the Department of Veterans Affairs (VA) enterprise contact center technology training initiative. This is a remote position supporting the development, refinement, standardization, and maintenance of training content across contact center learning paths, including Agent, Supervisor, Workforce Engagement Management (WEM), Quality Management (QM), Knowledge Management (KM), and Reporting & Analytics. The Curriculum Writer/Editor will work closely with curriculum designers, instructional designers, multimedia developers, Genesys Cloud CX subject matter experts, VA stakeholders, and training operations personnel to develop and professionally edit training aids, desk-side references, quick-reference guides, instructor materials, reports, and Train-the-Trainer (TTT) curriculum. The position will play a critical role in transforming existing and newly developed source content into clear, accurate, consistent, reusable, and accessible materials suitable for VA's Talent Management System (TMS) and for use by VA instructors supporting long-term training and sustainment.LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.ResponsibilitiesRole SummaryThe Curriculum Writer/Editor will serve as a core member of the curriculum development team, translating complex contact center technology functionality, processes, and procedures into clear and learner-focused written content. The position will support curriculum designers by developing new content and transforming existing materials into professional training aids, desk-side references, quick-reference guides, instructor guides, facilitator materials, and Train-the-Trainer curriculum. The successful candidate will be equally comfortable creating content from source materials and editing content developed by other team members or subject matter experts. The Curriculum Writer/Editor will ensure that written training products are accurate, logically organized, instructionally appropriate, consistent in terminology and style, and structured for reuse across multiple VA learning pathways. The position will also help establish the written-content foundation for VA's future state TTT capability, enabling VA instructors to independently deliver Genesys Cloud CX training after contractor support concludes.Key Responsibilities Develop, write, edit, and maintain technical training content supporting contact center workforce learning pathways. Work closely with curriculum designers to translate learning objectives, instructional strategies, and SME input into clear and effective written training materials. Develop downloadable training aids, quick-reference guides, job aids, desk-side references, checklists, process guides, and other performance-support materials. Develop and maintain Train-the-Trainer (TTT) curriculum that enables VA instructors to effectively deliver contact center technology training to their workforce. Create instructor guides, facilitator guides, lesson plans, talking points, discussion prompts, demonstrations, knowledge checks, exercises, and other instructor-support materials. Transform complex technical information into concise, understandable instructions appropriate for the intended learner audience. Professionally edit content developed by curriculum designers, instructional designers, multimedia developers, technical SMEs, and other project team members. Review existing VA OIT training materials and identify opportunities to improve clarity, consistency, organization, accuracy, and instructional effectiveness. Enhance draft content by adding examples, explanations, procedural details, warnings, tips, notes, screenshots, callouts, and other information needed to support effective learner performance. Ensure training materials use consistent terminology, nomenclature, voice, tone, formatting, and instructional conventions across all learning pathways. Develop content that supports reuse across multiple learning paths, minimizing duplication of substantially similar instructional material. Identify common content that can serve multiple audiences, such as Agents, Supervisors, WEM personnel, QA Analysts, Knowledge Managers, and Reporting & Analytics personnel. Work with curriculum designers to establish appropriate sequencing and relationships between core, role-specific, advanced, and sustainment learning modules. Develop written content supporting self-paced learning modules, instructor-led training, virtual instructor-led training, and Train-the-Trainer delivery. Develop supplemental materials that reinforce training after initial instruction and support on-the-job performance. Develop content supporting new-hire training, refresher training, sustainment training, and future system enhancement training. Review Genesys Cloud CX product documentation and other approved reference materials to validate technical terminology and functionality. Coordinate with Genesys Cloud CX SMEs and VA stakeholders to validate technical accuracy and ensure alignment with VA-specific configurations and business processes. Identify gaps, inconsistencies, redundancies, and conflicts within existing training materials and recommend corrective actions. Maintain content traceability between learning objectives, curriculum modules, training materials, and associated performance-support resources. Apply established VA and project-specific style guides, templates, naming conventions, document structures, and content standards. Ensure written materials are developed using accessibility-conscious practices and are structured to support Section 508 compliance. Coordinate with LMI and VA 508 Compliance Specialists to remediate accessibility issues and validate final documents. Support conversion of content into formats appropriate for VA's Talent Management System (TMS) and other approved repositories. Maintain version control and organized source files to support future curriculum updates and sustainment. Participate in formal content reviews with curriculum designers, SMEs, VA stakeholders, and quality assurance personnel. Conduct editorial and quality assurance reviews of completed materials for grammar, readability, technical accuracy, consistency, formatting, and instructional effectiveness. Contribute to the development and maintenance of a reusable enterprise content library. Support sprint planning, production reviews, stakeholder demonstrations, and other iterative curriculum-development activities. QualificationsRequired: Bachelor's degree in technical writing, communications, English, instructional design, education, information technology, or a related field, or equivalent professional experience. 3+ years of professional experience developing, writing, editing, or managing technical or instructional content. Demonstrated experience writing and editing technical documentation, training materials, standard operating procedures, job aids, user guides, or comparable content. Demonstrated ability to translate complex technical concepts and procedures into clear, concise, audience-appropriate written instructions. Strong technical editing and proofreading skills, including demonstrated command of grammar, punctuation, syntax, structure, and professional writing conventions. Experience developing content from source materials provided by subject matter experts. Experience professionally editing and enhancing content developed by others while preserving technical accuracy and intent. Experience developing instructional materials for multiple audiences, experience levels, or role-based learning paths. Demonstrated ability to organize complex information into logical, intuitive, and reusable content structures. Experience developing job aids, quick-reference guides, desk-side references, checklists, or other performance-support materials. Strong attention to detail and ability to identify inconsistencies in terminology, procedures, formatting, and technical content. Working knowledge of accessibility-conscious document development and Section 508 principles. Ability to manage multiple concurrent content-development and editing assignments while meeting established production schedules. Strong communication, collaboration, organization, and problem-solving skills. Ability to work effectively in a remote, highly collaborative, and deadline-driven environment. Ability to obtain and maintain any VA-required access, security, or background investigation requirements applicable to the position. Preferred: Experience supporting federal government, Department of Veterans Affairs, or other large enterprise training programs. Experience developing technical or instructional content for contact centers, customer service operations, or enterprise technology implementations. Experience with Genesys Cloud CX or another enterprise contact center platform. Experience developing training materials for Agent, Supervisor, WEM, Quality Management, Knowledge Management, or Reporting & Analytics functions. Experience developing content for VA's Talent Management System (TMS) or comparable learning management systems. Experience with Section 508 compliance requirements for Microsoft Word, PowerPoint, PDF, HTML, video transcripts, and e-learning content. Experience developing modular curriculum and reusable learning objects across multiple role-based learning paths. Experience applying adult learning principles and instructional design concepts to technical documentation and training materials. Experience developing Train-the-Trainer programs for enterprise technology implementations. Experience with technical documentation and content-management tools such as Microsoft Word, PowerPoint, SharePoint, Confluence, Adobe Acrobat, or comparable platforms. Familiarity with structured authoring, content reuse, metadata, document version control, or enterprise content management practices. Experience working in Agile, Scrum, or other iterative content-development environments. Familiarity with Genesys Beyond training content or other vendor-provided technology training curricula. This position is ideal for a highly skilled technical writer and editor who can bridge the gap between technical subject matter expertise and effective workforce training. The strongest candidate will be able to take complex contact center technology information from SMEs, curriculum designers, existing training materials, or product documentation and transform it into clear, concise, professionally structured content that VA employees can readily understand and use. The ideal candidate will possess both the editorial discipline to identify and correct inconsistencies and the instructional judgment to recognize when content needs to be expanded, simplified, reorganized, or enhanced to improve learner performance. Preference will be given to candidates who understand modular curriculum design and can develop content once and structure it for reuse across multiple learning pathways.The target salary range for this position goes up to $105,000.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.Job LocationsUS-RemoteOriginally posted on Himalayas

About Northleaf Capital PartnersNorthleaf is a global private markets investment firm focused on mid-market companies and assets. With US$31 billion in capital commitments raised to date, Northleaf has an established, long-term track record as an investor in private equity, private credit and infrastructure globally.Northleaf’s 300+ person team, located in Toronto, Chicago, London, Los Angeles, Melbourne, Menlo Park, Montreal, New York, Seoul and Tokyo, is focused exclusively on sourcing, evaluating and managing private markets investments. Northleaf manages closed and open-end funds across a range of global private markets strategies and a series of separately managed accounts with customized investment strategies tailored to meet the specific needs of leading institutional investors and family offices. As part of its ambitious growth strategy, Northleaf is also developing specific private markets products and investment solutions for insurance and wealth management clients.Position: AI Knowledge Management LeadThe AI Knowledge Management Lead will make Northleaf's trusted content and institutional knowledge usable for AI-enabled work. As a member of Northleaf’s AI Platform team, you will own the business content architecture and AI-readiness framework for Northleaf's governed knowledge estate, including priority content domains, taxonomy, metadata, source-of-truth rules, content ownership, access expectations, refresh standards and business-area onboarding.Northleaf is pursuing a business-led, platform-enabled AI model. This is a senior business-technical knowledge leadership role, where you will define content standards, readiness criteria and business validation of retrieval quality while partnering with M365, SharePoint, AI/search, data, privacy, security and records specialists on technical implementation and controls.Key ResponsibilitiesEstablish Northleaf's AI-ready knowledge and content architecture, including content domains, SharePoint site/library patterns, knowledge bases, taxonomy, metadata, document-readiness standards, source-of-truth rules, content ownership and refresh cadence.Partner with business teams to identify, prepare and onboard priority content into protected AI-ready knowledge environments for search, agents and repeatable knowledge use.Coordinate content tagging, clean-up, migration readiness and onboarding activities with business owners and platform teams so trusted document sets can support repeatable briefs, searches, reports and knowledge workflows across approved content.Translate business workflows into AI-ready content and retrieval requirements, including source authority, source-of-truth and derivative-content rules, access expectations, sensitivity considerations, metadata requirements, citations, human review points and exception handling.Partner with M365, SharePoint, Purview, AI/search, data and automation specialists on implementation patterns involving SharePoint Premium/Syntex, Microsoft 365 Copilot, Microsoft Foundry, Azure AI Document Intelligence, Azure AI Search, Blob Storage and related components as required.Define business test cases and acceptance criteria to evaluate retrieval quality, search relevance, answer grounding, citation usefulness, source traceability and permissions safety; use feedback and quality measures to refine taxonomy and metadata.Partner with AI data product, agent and automation leads to ensure document-based workflows, extracted-data outputs and reusable AI patterns are grounded in approved, well-structured content.Support agents, document-processing flows and scheduled synthesis/reporting by defining the content requirements, source rules and quality checks needed for reusable workflow patterns.Create repeatable playbooks, onboarding materials, ownership practices and office-hours support so business teams can progressively adopt content and knowledge standards without relying on one-off central support.Track content-readiness progress, business-team onboarding, quality issues, backlog priorities, ownership gaps and foundation delivery milestones; communicate practical risks, dependencies and recommendations to leadership and partner teams.Qualifications12+ years of experience across knowledge management, information architecture, enterprise content management, enterprise search, digital workplace, document governance or related transformation roles.Demonstrated experience designing and implementing taxonomies, metadata models, document ownership structures, content lifecycle processes, access/permission models, content standards and business stewardship practices.Strong working knowledge of SharePoint content architecture and governance, including sites, libraries, permissions, metadata and content lifecycle; familiarity with Teams, Microsoft Search, Copilot, Purview, Power Platform, SharePoint Premium/Syntex or comparable knowledge and content-management capabilities is an asset.Practical AI retrieval literacy, including how source quality, document structure, metadata, permissions, OCR/extraction, chunking, search relevance, grounding and citations affect AI-generated outputs.Ability to partner credibly with platform and engineering specialists on Azure/Microsoft capabilities such as Microsoft Foundry, Azure AI Document Intelligence, Azure AI Search, Blob Storage, data connectors, document-processing pipelines and agent workflows. Hands-on AI or cloud engineering is not required, but the ability to define requirements and evaluate output quality is essential.Experience working in a regulated, confidential and document-intensive environment; private markets, asset management, banking, pension, insurance, legal, professional services or consulting experience is strongly preferred.Strong business-facing stakeholder management skills, with the ability to translate technical and information-management concepts into practical workflows for investment and corporate teams.Excellent written and verbal communication skills, strong judgment, attention to detail and the ability to influence without direct authority in a collaborative, high-integrity environment.University degree or equivalent experience in information management, library and information science, business, technology, data, knowledge management or a related field.LocationToronto, CanadaWhat Sets Us ApartAt Northleaf Capital Partners, you’ll be joining a leading global private markets investment firm with a differentiated platform across mid-market private equity, private credit, and infrastructure. Our integrated approach and long-term perspective have made us a partner of choice to a global base of institutional investors – and that begins with our exceptional team of professionals.At our core, our culture is built on the foundation of trust, openness, respect, integrity, and professionalism. These values guide every interaction with our investors, our partners, and one another. We are focused on building long-term relationships and creating a collaborative, professional environment where everyone feels supported and valued.We foster a collegial and non-hierarchical workplace where ideas are valued, decision-making is grounded in data, and individuals are empowered to contribute meaningfully. Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture. We celebrate the diverse backgrounds, perspectives, and experiences of our team members and are committed to ensuring a workplace built on inclusion and shared success.We celebrate achievements, encourage teamwork, and work hard to cultivate a sense of community to achieve strong results. Our competitive total rewards package features an employer-funded benefits plan, an attractive retirement offering, which includes a group retirement plan and the ability to invest in Northleaf funds on a no fee/no carry basis, and a range of valuable perks such as fitness and wellness reimbursement, charitable donation matching, and tuition assistance. We also support flexible working arrangements, with up to two remote days per week and the option for fully remote for up to two weeks per year.ContactInterested candidates are asked to apply on Northleaf Careers. Only those selected to be interviewed will be contacted.Applications will be reviewed using Northleaf’s recruitment standards to ensure a fair and consistent experience. Our recruitment team will personally review your resume and application. We may use artificial intelligence to help identify the skills and qualities that matter most to our business through candidate sourcing. We are committed to safeguarding your privacy and using AI responsibly throughout the process.Northleaf Capital Partners is committed to providing an inclusive and accessible candidate experience. Should you require accommodations during the selection process, please do not hesitate to let us know and suitable arrangements will be made. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Finance Industries Investment Management

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Andersen Corporation SummaryAt Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.Job DescriptionPOSITION SUMMARY:To compose technical communications from product engineers and process engineers for business partners and customers.To create new or edit existing technical documents such as reference manuals, training materials, technical reports, Web pages, multimedia presentations, parts lists, instruction guides, and other related materials.Primary ResponsibilitiesResponsible for the design, layout and formatting of materials using illustrative, typographic, photographic, and graphic elements. Create visual solutions that ensure that all design solutions reflect Andersen's branding strategy and meet objectives on time and on budget.Assist in providing expertise to develop and maintain Andersen corporate technical documentation.Assist in the identification and analysis of business area needs.Assist in the study of data and conduct in-depth interviews with subject matter experts to understand the products and procedures.Assist in providing organizational content and spearhead efforts to fill them. Index and cross-reference documents such as bulletins and manuals.Produce or arrange for illustrations, charts, and photographs to be included in publications.Edit, standardize, and revise material prepared by other writers, illustrators, or personnel.Prepare layout of material for publication.Prepare rough drafts of the publication for review with the project staff and customers.Edit and proofread all research reports.Create and assist in maintaining information resident on the internal/external Andersen websites.Provide training as required.Integration of training documentation to support Andersen Corporate University training development.Assist in establishing and maintaining process standards related to technical publications.Understand enterprise change processes and requirements in support of technical publication needs.Interface with application specialists to assist in the generation of reports for audit and reporting of metrics to support the organization.Qualifications And SkillsMinimum QualificationsBachelor's degree in communications, engineering, technical or related discipline with no experience or an Associate of Science Degree with a minimum of 5 years of experience in related areas of work or equivalent combination of education and work experience.Andersen Product Knowledge expertise preferred.Technical QualificationsProficient knowledge of Adobe Suite (Photoshop, Illustrator, and InDesign).Proficient knowledge of Microsoft Office suite of tools.Product Lifecycle Management (PLM) software knowledge preferred.Pay Range$62,960.00 - $94,440.00Culture And BenefitsAt Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Building Materials

Position DescriptionSeattle Public Utilities (SPU) has an exciting opportunity for a professional to join our Customer Care Division, as a Term Limited Temporary (TLT) Genesys Knowledge Base Advisor. In 2025, SPU’s contact centers launched the Genesys Cloud CX platform, opening a wide array of options to improve the experience of our agents and customers. One of the features currently being implemented is Genesys’s Knowledge Workbench with Agent Copilot – an AI-powered knowledge base designed to assist agents during and after interactions with customers.The TLT Genesys Knowledge Base Advisor position will take the lead on all aspects of the Knowledge Workbench and Agent Copilot implementation. They will be responsible for: developing a knowledge article structure that is optimized for Genesys Cloud AI, designing and leading a testing/pilot program with data/metrics to validate the effectiveness of the new article structure and the Agent Copilot platform, creating a process and timeline for updating and migrating all required knowledge content, a clear knowledge base governance process, routine audit cycles, and a mechanism for evaluating knowledge base effectiveness for continuous improvement.In addition, the position will be responsible for overseeing the work of two consultants who will be optimizing all knowledge content and loading/testing the content in Genesys Cloud. Completing this work will allow the Division to implement the Genesys Cloud knowledge solution, and will ensure long-term operational continuity.This temporary assignment is fully benefitted and expected to last up to 35 months.About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.6 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about Seattle Public Utilities (SPU), checkout the following:SPU WebsiteSPU Workplace ExpectationsStrategic Business Plan SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.Job ResponsibilitiesPrimary Responsibilities For The TLT Genesys Knowledge Base AdvisorResearch best practices and Genesys Cloud product documentation to design a knowledge article structure that is optimized for Genesys Cloud AI, and can also be effectively used by agents.Establish enterprise information architecture, metadata frameworks, and structured content taxonomy to ensure operational documentation is optimized for search indexing, cross-platform interoperability, and AI retrieval.Design a testing/pilot program that will result in data/metrics and user feedback to validate the effectiveness of the new article structure in Genesys Cloud.Partner with Seattle IT and Genesys Cloud Developers to create a process and timeline for creating, updating, and testing all required knowledge content.Develop a process to keep the existing and new knowledge content aligned and accurate during the implementation of the Genesys knowledge solution.Oversee the work of two consultants who will optimize all existing knowledge content and load/format content in Genesys Cloud.Create a clear knowledge base governance process with routine audit cycles.Implement a mechanism for ongoing evaluation of knowledge base effectiveness for continuous improvement.Provide thorough and clear documentation of all knowledge related processes and guidelines to ensure long-term operational continuity. Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsExperience: Three (3) years managing an enterprise knowledge base with structured taxonomy and articles that require frequent operational updates. Experience should include creating technical documentation, process documentation, user guides, and/or customer-facing content, intended for human and/or AI consumption.Education: Bachelor's degree in Information Technology, Business Administration, Public Administration or another related discipline OR, if no degree two (2) additional years of relevant experience.Combinations of appropriate education, training, certification, and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.Desired QualificationsDocumented work experience implementing software applications or implementing new features in an existing application.Experience with Genesys Cloud CX content center platform and the Genesys Knowledge Workbench and Agent Copilot solution, or similar AI-powered knowledge base solutions.Experience designing structured content models, metadata schemas, and taxonomy frameworks for search optimization and AI/Natural Language Processing retrieval.Demonstrated ability to drive continuous knowledge base improvements by utilizing knowledge retrieval analytics, user feedback, and system performance metrics.Ability and desire to learn Contact Center Agent proceduresStrong presentation and facilitation skills Highly organized and detail focusedStrong communication skills, both written and oral Additional InformationIn addition to fully completing the online application, we require candidates to attach a current resume, and cover letter describing your work experience(s) and how that makes you a good candidate for this role.The full salary range for this position is $51.88 per hour - $77.82 per hour.Workplace Environment/Expectation: This position allows for the flexibility of a hybrid work schedule. City employees will have the option to work remotely two days a week. Individual schedules will be agreed upon by the employee and their supervisor.Who may apply: This position is open to all qualified candidates.The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits.If you have any questions, please contact Heather Baldwin-Stewart atHeather.BaldwinStewart@seattle.gov Show more Show less Seniority level Mid-Senior level Employment type Temporary Job function Other Industries Government Administration