Cloud & Infrastructure Documentation Jobs

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migr…

Job: 3047453 Job Description: Cloud Technical Writer Location: Chandler, Arizona (Hybrid) Duration: 12 months Role Overview We are seeking an Internal Cloud Technical Writer responsible for the development and maintenance of authoritative technical documentation for our Internal Cloud Platform architectures, services, APIs, and operational processes. This role is accountable for ensuring documentation enables safe consumption, operational consistency, and effective onboarding for application an…

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp…

Job Description: Responsible for development and maintenance of authoritative technical documentation for Internal Cloud Platform architectures, services, APIs, and operational processes. Accountable for ensuring documentation enables safe consumption, operational consistency, and effective onboarding for application and operations teams. Owns documentation standards, structure, and lifecycle management. Task‑level responsibilities include producing architecture guides, service descriptions, op…

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.Role OverviewThe Service Request and Knowledge Manager is a leadership role responsible for the governance, execution, and continuous improvement of ITIL-based Service Request Management and Knowledge Management processes across the organization. This role ensures a high-quality, user-centric service request experience through a well-defined Service Catalog, effective workflow planning, and strong integration with ServiceNow development teams. Serving as the process owner for Service Request and Knowledge Management, the role drives consistency, usability, and operational efficiency while aligning with ITIL best practices and business objectives. The role works cross-functionally with Infrastructure, Operations, Security, Application teams, and business stakeholders to enable accurate, relevant, and reusable knowledge content, mature request workflows, and scalable self-service capabilities. With increasing focus on automation and AI-driven ITSM, this role promotes awareness and adoption of AI-enabled knowledge, request fulfillment, and intelligent routing capabilities to improve user experience and operational outcomes.Key ResponsibilitiesOwn, improve, and govern Service Request Management and Knowledge Management processes end to end.Define, maintain, and enforce Service Catalog standards, request models, fulfillment workflows, and approval structures.Partner closely with ServiceNow development teams to support workflow planning and design for new and enhanced catalog items.Ensure service request workflows are efficient, scalable, and aligned with operational and business needs.Govern Knowledge Management processes, including article standards, lifecycle management, review cadence, and retirement.Drive cross-functional collaboration to ensure knowledge articles are accurate, actionable, and reusable.Promote knowledge reuse, self-service adoption, and shift-left strategies.Ensure alignment of Service Request & Knowledge processes across all teams.Define, track, and report on Service Request and Knowledge KPIs, including fulfillment performance and knowledge effectiveness.Support adoption of AI-enabled capabilities such as virtual agents, intelligent search, and automated fulfillment.Identify gaps, risks, and improvement opportunities across people, process, tooling, and content quality.Ensure workflows and knowledge content meet audit, risk, and compliance requirements where applicable.Required Knowledge & SkillsExpert-level knowledge of ITIL Service Request Management and Knowledge Management.Strong understanding of Service Catalog design, request modeling, and fulfillment lifecycle.Experience with ServiceNow Service Catalog, Request Fulfillment, and Knowledge modules.Ability to collaborate with ServiceNow development teams on workflow planning and requirements definition.Strong understanding of knowledge lifecycle management and content governance.Awareness of AI-driven ITSM capabilities including knowledge recommendations, and automation.Strong organizational and coordination skills in cross-functional environments.Excellent English communication skills, both written and verbal as this will be a cross functional role and will work with and across multiple teamsDemonstrated ability to balance governance with usability and adoption.Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.5+ years of experience in Service Request Management and/or Knowledge Management5+ years of experience working with ITIL-based IT Service Management processes.5+ years of experience working with the ServiceNow platform in an enterprise environment.ITIL v3 or ITIL 4 certification required.Preferred Qualifications & SkillsServiceNow certification(s) related to Service Catalog, Knowledge, or ITSM.Experience supporting enterprise self-service portals and large Service Catalogs.Experience using SharePoint or similar platforms for documentation and content governance.Exposure to AI-driven ITSM initiatives or virtual agent implementations.Experience driving continuous improvement initiatives focused on user experience. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Manufacturing, Design Services, and Entertainment Providers

About UsSpin.AI is the parent company of Revyz. Together, we are fast-growing B2B SaaS companies dedicated to cloud data protection, enterprise cybersecurity, and automated data management. We build cutting-edge cloud security and disaster recovery solutions for modern enterprises.Spin.AI provides an all-in-one SaaS security platform called SpinOne that protects mission-critical data across environments like Google Workspace, Microsoft 365, Salesforce, and Slack. Our software helps organizations stop ransomware (with an industry-leading 2-hour recovery SLA), uncover "Shadow IT" risks, and manage SaaS Security Posture Management (SSPM). Revyz operates as a specialized subsidiary within the Spin.AI family and is a data security and compliance platform purpose-built for the Atlassian ecosystem. Our native SaaS applications help IT and security teams automatically back up, clone, optimize, and granularly restore critical data within Jira Software, Jira Service Management (JSM), and Confluence Cloud. SummaryAs a Sr. Technical Writer, you will bridge the gap between complex engineering concepts and compelling, educational content for Revyz & Spin.AI’s SaaS products. You will be working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does, but accelerate a user from novice to power user. Your goal is to build out a modern documentation infrastructure that drives platform adoption and builds brand trust across technical communities. Your primary goal will be to author high-quality user guides, support documentation, and tutorials that empower both internal teams and external customers to maximize the value of our products.Key Responsibilities:Develop & Maintain Technical documentation Create, edit, and maintain clear, concise, and user-focused technical documentation for support pages, including user guides, release notes, knowledge base articles, process documentation, and troubleshooting FAQs. Manage Content Lifecycle: Own the end-to-end documentation creation process, including information architecture, version control, content structures, and regular content audits to ensure accuracy as software evolves. Cross-Departmental Collaboration: Work closely with software engineers, product managers, QA teams, customer success, and product marketing to gather and validate highly technical information. Collaborate in daily standups, scrum ceremonies, and cross-functional product discussions to drive alignment and project momentum. Build Interactive Client Aids: Build client aids that go beyond traditional documentation, such as scripting and recording simple product walkthroughs, use case demos, or guided tours (using tools like Loom) to assist with user onboarding and adoption. Agile Integration: Participate actively in Agile/Scrum ceremonies and utilize tracking tools like Jira, Confluence, to align documentation deliverables with product release schedules. Training and Certifications: Create educational materials and documentation for product Certificate programs. What We’re Looking For (Must-have):Technical Education: Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related technical field (practical, hands-on industry experience is heavily valued). SaaS Technical Writing Experience: 3+ years of professional technical writing experience in a software development or technology-driven environment, preferably within B2B SaaS. Atlassian & Enterprise Tool Expertise: Hands-on experience using Jira and Confluence for documentation, drafting, or project tracking, alongside a proven ability to build technical walkthroughs focused on data backup, cloning, and restoration. Clear Writing & Rapid Learning: Exceptional written communication, editing, and proofreading skills to present complex concepts in a clear, concise, and user-friendly manner, paired with a strong aptitude for quickly grasping cloud technology and cybersecurity workflows. Visual Creation Skills: Familiarity with visual creation or screen-capture tools to integrate simple diagrams, flowcharts, or screenshots to enhance user understanding and usability. End-to-End Workflow Documentation: Proven experience documenting software applications, system interactions, APIs, and end-to-end workflows beyond feature-level functionality. Sample Portfolio: A small collection of writing samples (user guides, technical blogs, or documentation) proving you can write effectively for an IT, developer, or business audience. Nice-to-Haves:SaaS Ecosystem Exposure: Familiarity or experience navigating alternative cloud environments like Salesforce and Slack. Cybersecurity Literacy: A conceptual understanding of SaaS Security Posture Management (SSPM), enterprise data protection, or ransomware recovery workflows. What We Offer:A dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills; Competitive salary base; Medical insurance; Amazing Team Buildings; Conferences, training, and other events; Why Spin.AI?Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2Collaborative, transparent culture - your ideas and experiments matterDirect impact: your work translates into real business growth and visibilityGrowth opportunities, and performance-based rewardsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Security and Investigations

Direct message the job poster from PracticeSuite, Inc. Deepesh Damodaran Deepesh Damodaran Vice President - Technology @ PracticeSuite, Inc. Job Summary:We are seeking a skilled and experienced technical writer to join our team. The successful candidate will be responsible for creating, editing and maintaining technical documentation, including user manuals, technical specifications, and other technical materials.Key Responsibilities:Collaborate with product managers, developers, and other subject matter experts to gather and interpret technical information and user needs.Create and maintain high-quality documentation, including user guides, API references, FAQs, and release notes. Organize and present complex technical information in a clear, concise, and user-friendly format.Ensure that all documentation is accurate, complete, and up to date.Work closely with development teams to ensure that documentation reflects the latest product features and capabilities.Manage the documentation process, including version control and document distribution.Continuously improve documentation based on user feedback, analytics, and product updates.Ensure all content aligns with our style guide, tone of voice, and accessibility standards.Participate in the development of documentation standards and best practices.Develop and maintain knowledge of industry standards and trends.Required Skills/Experience4+ years of experience in technical writingBachelor’s degree (preferably in English)Excellent writing, editing, and proofreading skills.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Experience with documentation tools, such as Microsoft Word, Adobe Acrobat etc.Experience with HTML, CSS, and XML is a plus.Knowledge of software development methodologies and the software development lifecycle a plus.Excellent communication and interpersonal skills.Should be able to converse in English.Immediate JoinerLocation – Kochi (Kerala) (Complete WFO)Who We Are:PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.Please visit our website to learn more about us, at www.practicesuite.comPracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.Interested candidates share resume at talent@practicesuite.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development and IT Services and IT Consulting

Company Description AECOM is seeking a Technical Writer/Editor to be based in South Africa's Enterprise Capabilities office in Centurion. This position will support a team locally based in South Africa and Global Teams. As a part of AECOM's culture, it offers a flexible hybrid work arrangement which accommodates both office and out-of-office work schedules. About Enterprise Capabilities Fundamental to our Think and Act Globally strategy and digital adoption, Enterprise Capabilities (EC) is AECOM’s primary vehicle for workshare. Operating across geographic boundaries and time-zones, EC partners with regional and Global Business Line project teams to provide technical expertise, accelerate delivery and keep AECOM competitive in the industry. With a team of over 3000 technical professionals located across nine countries and remote technical anchors, EC teams are trusted to deliver high-quality, specialist services that help to fill capability gaps, resourcing needs and technical constraints on projects of all scopes and sizes. Start here. Grow here. Job Description We are seeking a skilled Technical Writer/Editor to support the development, editing, and coordination of technical documents in a fast-paced team environment. This role is responsible for producing clear, accurate, and well-organized reports, specifications, and related materials while ensuring quality, consistency, and timely delivery across multiple projects. The ideal candidate will possess a strong command of scientific and technical language, enabling the production of deliverables that uphold the highest standards of accuracy, clarity, and compliance. Here is what you will do: Write, edit, proofread, and format technical reports, specifications, manuals, and other project documents. Coordinate document input from multiple technical disciplines to support consistency, accuracy, and completeness. Review documents for grammar, punctuation, style, formatting, and readability. Incorporate reviewer comments and project revisions accurately and efficiently. Support preparation of client-ready deliverables, proposals, and internal documents. Collaborate with project managers, engineers, planners, and other contributors to organize and refine technical content. Maintain templates, standards, and editorial consistency across recurring documents. Help ensure documents meet internal quality expectations and professional presentation standards. Support document archiving and retrieval processes in strict alignment with corporate policies, project specifications, and legal/regulatory mandates. Apply Microsoft Word skills for advanced formatting, template management, and automation to produce polished, publication-ready documents. Here’s what we’re looking for: Excellent command of English grammar, spelling and business writing conventions. Impeccable attention to detail, with a proven track record of producing high-quality, error-free technical documents and reports. Outstanding written and verbal communication skills, capable of conveying complex technical concepts clearly. Excellent written and verbal communication skills. Experience in technical writing, technical editing, document production, or a related field. Strong proofreading, editing, and formatting skills. Ability to manage multiple assignments and work with cross-functional teams. Expert level proficiency with Microsoft Word and other document production tools. Strong proficiency in other Microsoft 365 suite programs (Excel, SharePoint, PowerPoint, Teams) Experience supporting engineering, planning, environmental, or other technical documentation is preferred. Preferred Requirements: Prior experience in technical editing or content development within environmental remediation or related scientific/engineering sectors. In-depth knowledge of document management best practices, including workflow automation and multi-user digital file access. Proven leadership and delegation skills, with experience managing and mentoring technical editing teams. Experience preparing client-facing deliverables for large-scale, multidisciplinary projects. Qualifications Bachelor’s degree in English, Information Science, Environmental Science, or a related discipline. Additional Information At AECOM, you will have freedom to grow in a world of opportunity At AECOM, our Freedom to Grow philosophy supports flexibility and balance to help our people thrive. As part of this approach, we ask all hybrid employees to work from an AECOM office at least three days per week. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. ReqID: REF59556G Business Line: Environment Business Group: DCS Strategic Business Unit: Enterprise Capabilities Career Area: Marketing & Communications Work Location Model: Hybrid Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Architecture and Planning, Civil Engineering, and Construction

Job Title: Technical AuthorReq ID: 59271Job Function: SecurityPosting Start Date: 24/08/2026Posting End Date:Division: UK BusinessJob Location: GBR London - Euston TEAdvertised Salary: Competitive with Great BenefitsRecruiter: Lloyd HughesClosing Date: 23/7/2026Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.About The RoleYou are to have strong collaborative leadership skills to create, develop and maintain Managed Services; you need to be agile in approach in maintaining strong strategy, objectives, and goals relating to the operational service lifecycle of technologies, locations, platforms, and solutions using the AIA/ASD S-Series Integrated Product Support (IPS) specifications, Defence Logistics Framework (DLF) and ITIL methodologies.What You’ll Be DoingImplementation of the Technical Documentation programme of work including the TDMP and the provision and maintenance of associated contractual documentation and programme plans.Co-ordination of the authoring activities required to support the SA process in the provision of information for an online library. Implementation of the TDMP.Assistance to the BT ILSM in the negotiation and review of contract/sub-contract requirements.Reviewing data supplied by subcontractors and provide review and comment reporting as appropriate through the BT ILSM.Collaborating with all SME areas to collect technical documentation data.Attending formal and ad-hoc project review meetings.Undertaking and reporting on Technical Documentation (TD) activities as directed by the BT ILSM. Advising on ILS TD issues and initiatives Essential Skills / ExperiencePrevious demonstrable experience in a technical author / writer roleWorked in a quality driven environment utilising a technical control system, for example a regulated industryMS Excel, Word & Adobe PDF– intermediate to advanced user (Styles, Cross reference, Caption)Demonstrable technical document writing experienceKnowledge of Def. Stan. 00-600 / 00-601 / S1000D Desirable Skills / ExperienceBroad engineering experienceAn understanding of systems integration and/or systems engineering would be advantageousProficient in the use of Microsoft office toolsExperience of CAD manipulation for the development of technical illustrations.Our PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.You can design the package to suit you and your lifestyle. Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme – 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.Ready to connect for good and help shape the future? Apply nowSecurity is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Telecommunications

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.The Senior Advisor, Infrastructure & Architecture provides professional support and advice within the Infrastructure & Architecture team on a wide range of Technology matters, including implementing new technologies or resolving technical challenges. This role centres on streamlining operations and facilitating productivity advancements in Infrastructure & Architecture topics including enterprise architecture and network operations. The Senior Advisor applies innovative solutions to complex problems, conducts detailed analysis, and investigates existing approaches to identify improvements, thereby playing an integral role in the daily operation.The Roles And Responsibilities Of This Job IncludeAnalyze requested data structures and correlate them to existing data structures.Design and implement enhancements to data models to improve data integration and efficiency.Work closely with developers and business units to ensure the desired data sets are understood and can be efficiently implemented, making adjustments where required.Must have a good comprehension of concept models and develop a strong understanding the conceptual data models of the Firm.Responsible for creating the conceptual diagrams and other documentation that become the specification for new integrations.Contribute to the design of standard practices for the management of the information architecture repository.Provide technical support and training to other departments on how to access and use data systems.Support data migration projects, ensuring alignment with target architectures.Responsible for maintaining the Enterprise Architecture capability model and application portfolio.This role reports to Senior Manager, Enterprise ArchitectureEqual OpportunitiesWhite & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.Note to Recruitment AgenciesOur internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies. Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries Law Practice

<div class="content-intro"><p><strong>About Tailscale </strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p>Tailscale is looking for an experienced Senior Manager, Developer Relations to build and scale Developer Relations as a strategic growth program. You will be accountable for how Tailscale earns trust with technical audiences, helps developers get more value from Tailscale, and contributes to meaningful business outcomes.</p> <p>This is a senior player-coach role that combines team leadership, program strategy, and hands-on developer advocacy. You’ll lead the DevRel team, develop repeatable programs across content, video, events, workshops, community, and technical projects and integrations, and ensure our work reflects both the needs of developers and Tailscale’s company priorities.</p> <p>This role partners closely with Product, Engineering, Growth, Content, Sales, Customer Success, and the broader Marketing team. You’ll be responsible for creating a clear roadmap, expanding the number of people who can represent Tailscale publicly, and building the systems and measurement practices needed for DevRel to operate effectively at scale.</p> <p>We’re looking for someone with strong technical credibility, excellent judgment, and a track record of turning developer insight into programs that build awareness, education, product adoption, and long-term trust.</p> <h3><span style="font-size: 12pt;">Key Responsibilities</span></h3> <ul> <li>Own Tailscale’s Developer Relations function end-to-end, including its strategy and roadmap, aligning programs and priorities with Tailscale’s positioning, product strategy, and business goals.</li> <li>Build and lead a high-performing DevRel organization. Manage, coach, hire for, and develop the DevRel team by setting clear expectations, delegating meaningful ownership, and helping team members grow. In this role, we expect you to hire and develop both senior and junior technical talent.</li> <li>Build and scale repeatable DevRel programs across technical content, product integrations, YouTube, talks, demos, workshops, events, community, and other developer-facing channels. You will own the portfolio of DevRel investments and will have to manage resourcing and priorities across this portfolio to deliver developer and business impact. </li> <li>Serve as a visible technical voice for Tailscale through hands-on work such as videos, presentations, demos, integrations, workshops, and community engagement. It is important you maintain strong personal technical credibility and selectively serve as a public technical voice for Tailscale through high-leverage engagements. </li> <li>Develop new technical voices and contributors both inside and outside Tailscale so Tailscale’s DevRel presence extends beyond any one individual.</li> <li>Lead community-focused technical initiatives that identify unmet developer needs, support strategic partnerships, and enable emerging use cases.</li> <li>Maintain a clear, shared DevRel roadmap and activity calendar with defined owners, timelines, audiences, and intended outcomes.</li> <li>Ensure DevRel work is technically accurate, engaging, relevant to its intended audience, and aligned with current product positioning.</li> <li>Partner closely with Product, Engineering, Growth, Content, Sales, and Customer Success to coordinate launches, educational initiatives, and developer feedback. Influence product strategy by identifying developer workflows and ecosystem opportunities where Tailscale can create differentiated value, and work with Product and Engineering leaders to validate and prioritize those opportunities. Act as the senior DevRel partner for major launches and strategic bets.</li> <li>Define, track, and regularly report on DevRel performance, including audience growth, engagement, product activation, integration adoption, and contribution to the self-serve funnel.</li> <li>Use qualitative developer insight and performance data to prioritize programs, improve execution, and demonstrate the value of DevRel investments.</li> <li>Manage DevRel budgets, vendors, tools, capacity planning, and resourcing while balancing quality, speed, and business impact.</li> </ul> <h3><span style="font-size: 12pt;">What We Are Looking For</span></h3> <ul> <li>8+ years of relevant experience in Developer Relations, developer advocacy, engineering, or a related field</li> <li>4+ years of experience managing, coaching, or leading technical contributors and scaling a DevRel or similar function</li> <li>Strong technical foundation and the ability to communicate credibly with developers, engineers, and technical decision-makers</li> <li>Experience building and operating multi-channel DevRel programs rather than relying on individual content creation alone. Demonstrated ability to make portfolio-level tradeoffs. </li> <li>Proven ability to translate company and product priorities into a clear DevRel strategy, roadmap, and execution plan. Track record of connecting DevRel strategy to measurable product or business outcomes. </li> <li>Strong program management skills, including planning, prioritization, delegation, and proactive risk communication</li> <li>Strong product instincts and experience creating developer-facing content such as technical videos, demos, talks, workshops, tutorials, or written content that meaningfully resonates with a technical audience</li> <li>Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly and engagingly</li> <li>Experience with and joy for collaborating cross-functionally with Product, Engineering, Marketing, Growth, Sales, or Customer Success teams</li> <li>Ability to balance hands-on execution with team leadership and long-term program development</li> <li>Strong judgment about audience, channel, technical depth, and the level of polish required for different initiatives</li> <li>Experience defining and reporting on DevRel metrics, program performance, or contribution to product and business outcomes</li> <li>Comfortable operating in an ambiguous, fast-moving environment and creating clarity through direct communication and documented plans</li> <li>Low ego, high horsepower with a “yes, and” mindset to collaboration</li> <li>You have tried and used Tailscale.</li> </ul> <h3><span style="font-size: 12pt;">Nice to Have</span></h3> <ul> <li>Experience leading DevRel for a developer-focused infrastructure, networking, security, or open-source product</li> <li>Deep familiarity with Tailscale, WireGuard, networking concepts, identity-based access, or Zero Trust architecture</li> <li>Experience supporting product-led growth or self-serve adoption</li> <li>Experience building technical integrations, example applications, community tools, or open-source projects</li> <li>Established experience speaking at conferences, hosting technical videos, or facilitating developer workshops</li> <li>Experience developing new public-facing technical voices within a team or company</li> <li>Familiarity with measuring developer journeys from content engagement through signup, activation, and paid conversion</li> <li>Experience managing agency partners, contractors, program budgets, or external contributors</li> <li>Experience working in a fast-paced startup or scale-up environment</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$268,000</span><span class="divider">—</span><span>$301,500 CAD</span></div></div></div><div class="content-conclusion"><p><em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p> <p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. </li> <li><strong>Paid time off and a healthy work-life integration. </strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! </li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. </li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

SOBRE A EMPRESAEstamos montando o time de Engenharia do Consórcio Gerenciador (Owner's Engineer) para Projeto do Túnel Imerso Santos–Guarujá, o primeiro túnel imerso da América Latina.Trata-se de um projeto estratégico na Baixada Santista, com solução inovadora de engenharia, alta complexidade técnica e demanda regulatória rigorosa.SOBRE A VAGAEstamos em um momento estratégico de implantação do Autodesk Construction Cloud (ACC) e do Ambiente Comum de Dados (CDE), marcando uma transformação digital na gestão de projetos da nossa empresa. Buscamos um Arquivista ACC/CDE com experiência intermediária ou plena para ser peça-chave nessa transição, combinando domínio operacional de gestão documental com compreensão técnica dos processos BIM e colaboração multidisciplinar.RESPONSABILIDADES E ATRIBUIÇÕESGestão do Ambiente Comum de Dados (CDE)Estruturar, organizar e manter o ACC/CDE, garantindo padronização de pastas, hierarquia de informações e fácil localização de documentos físicos e digitais;Gerenciar permissões e controle de acesso no ACC/CDE, assegurando que cada usuário tenha acesso apenas às informações necessárias;Configurar e manter fluxos de revisão, aprovação e gestão documental dentro do ACC, incluindo workflows de recebimento e compatibilização de projetos;Gestão Documental IntegradaControlar entrada e saída de documentos físicos e digitais, mantendo registros atualizados em planilhas de movimentação;Digitalizar documentos seguindo padrões de qualidade e realizar arquivamento correto tanto em mídia física quanto em ambiente eletrônico (ACC/CDE);Apoiar o desenvolvimento e implementação de processos para recebimento, análise, compatibilização e coordenação de projetos multidisciplinares;Monitorar e organizar o fluxo de correspondências recebidas, direcionando-as aos setores apropriados;Suporte Operacional e ColaborativoAtender solicitações internas e externas relacionadas ao acesso de documentos, garantindo rastreabilidade;Apoiar a gestão de informações ao longo das fases de engenharia conceitual, básica e detalhada;Prestar suporte a demandas operacionais da Engenharia, contribuindo para a organização e controle de processos administrativos;Auxiliar no fluxo operacional de pagamentos, realizando controles e acompanhamentos necessários conforme padrões da empresa;Apoiar treinamentos básicos de usuários nas ferramentas e processos de ACC/CDE implantados;Manutenção e Melhoria ContínuaAtualizar e manter controles e planilhas de movimentação documental em tempo real;Apoiar inventários, reorganizações de arquivo e projetos relacionados ao acervo da companhia;Garantir a aplicação de padrões, templates e diretrizes definidos pela empresa nos processos documentais;Contribuir com sugestões e identificação de melhorias nos processos e rotinas de gestão documental.REQUISITOS E QUALIFICAÇÕESEnsino médio completo;Experiência com Autodesk Construction Cloud (ACC) ou sistemas similares de gestão documental (nível intermediário mínimo);Experiência com organização de acervos documentais e arquivamento em ambiente físico e digital;Experiência com projetos multidisciplinares e coordenação de informações técnicas;Proficiência intermediária em Microsoft Word;Proficiência intermediária em Microsoft Excel (criação e manutenção de planilhas de controle);Capacidade de ler e interpretar documentação técnica de projetos;Disponibilidade para trabalho presencial em tempo integral;DiferenciaisConhecimento em BIM (Building Information Modeling) e metodologias colaborativas em projetos de infraestrutura;Experiência com design review e gestão de compatibilização em projetos industriais;Domínio em ferramentas de leitura e interpretação de projetos em plataforma digital (visualizadores 3D);Experiência anterior em empresas de construção civil, infraestrutura pesada ou engenharia consultiva;Inglês intermediário (facilitador para interação com parceiros e documentação técnica internacional).COMPETÊNCIAS TÉCNICAS NECESSÁRIASPerfil organizado e disciplinado com atenção aos detalhes;Senso de responsabilidade e rigor com padrões de qualidade;Facilidade em seguir processos, rotinas e procedimentos padronizados;Perfil prático (hands-on) e orientado para resultados;Boa comunicação verbal e escrita;Disposição para atender diferentes áreas da empresa e gerenciar múltiplas demandas.OBSERVAÇÕESEsta é uma posição estratégica que combina expertise operacional com visão técnica de processos BIM colaborativos. O candidato ideal será um profissional organizado, com capacidade de gerenciar múltiplas demandas, receptivo à aprendizagem contínua e comprometido com a excelência operacional. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Engineering Industries Engineering Services

NVIDIA is the leading full-stack accelerated computing company, powering the next wave of generative AI, agentic AI, deep learning, data science, cloud-native AI, and edge AI. This role will lead hands-on Developer Relations with India's AI Labs, helping researchers, ML infrastructure teams, and startup CTOs adopt NVIDIA platforms for model development, training, optimization, deployment, and production inference. The ideal candidate is a senior technical DevRel leader who can earn credibility …

NVIDIA is the leading full-stack accelerated computing company, powering the next wave of generative AI, agentic AI, deep learning, data science, cloud-native AI, and edge AI. This role will lead hands-on Developer Relations with India's AI Labs, helping researchers, ML infrastructure teams, and startup CTOs adopt NVIDIA platforms for model development, training, optimization, deployment, and production inference. The ideal candidate is a senior technical DevRel leader who can earn credibility …

Technical Writer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives …

Job DescriptionTieto Tech Consulting is inviting a talented professional to join our growing team as a Junior Technical Documentation Specialist for our respectful client BICS.Tieto Tech Consulting works as a true partner, solving clients’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!Grow your expertise through interacting with A-level mobile carriers from all over the worldGet your hands on the vast network with on land, underwater, and space points of presenceJoin our decade-long partnership with BICS to ensure confidence in your future and long-term growthTieto-BICS team has been growing since 2010… and we are looking forward to grow with you!When joining Tieto Tech Consulting as a Junior Technical Documentation SpecialistYou will determine configurations and introduce accurate documentation into the network inventory systems for all capacity and network projectsOrder local tails and create work orders for all capacity/network products within the BICS factory. Follow up on delivery of ordered products/servicesCollaborate with cross-functional teams: work closely with product management, presales, and customer support to gather information, validate technical content, and ensure the accuracy of technical documentsDemonstrate a strong understanding of network topology and design for physical and logical network inventory (capacity transmission and cost documentation principles)Gain a deep understanding of applications and services, and translate complex information into simple, polished, engaging contentWork order managementSet up and maintain confidential records, entering them into various databasesEnsure that all records are kept up to date and that filing is carried out in a timely mannerEnsure proper management of all cost-related information and document it accurately in the relevant systems, with a clear understanding of the processes behind the various flows usedWork with billing teams to resolve disputes and issuesAssist with training of new and existing team membersSupport workload planning to ensure business continuity during holiday periodsWho We Are Looking ForA specialist with a good understanding of network topology and designwith Telecom industry knowledge A high degree of initiative, autonomy, and commitmentAbility to work in an international and multicultural environmentSelf-starter who can find and resolve issues as they are identifiedAbility to work independently and as part of a team, collaborating closely with peers and colleaguesStrong organizational skills, with the capability to manage multiple projects simultaneouslyAbility to work in a fast-paced environment and adjust priorities based on ad hoc requestsBasic knowledge of accounting rules. Interest in cost management and optimizationGood written and spoken EnglishWill be an advantageKnowledge of CLM software platform and JIRA project management, issue tracking toolWe Offer YouPrivate medical coverage Group life insurance Investment fund MyBenefit System Information about the salary range and the criteria used to determine remuneration will be shared with candidates prior to the interview process and confirmed before an offer is made.Additional InformationAt Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.Diversity, equity and inclusion | Sustainability | TietoStay Alert To Recruitment Scams Tieto only communicates via @tieto.com email addresses. We never ask candidates to pay fees or share financial details during recruitment. If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site. For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog Show more Show less Seniority level Entry level Employment type Full-time Job function Information Technology Industries Technology, Information and Internet

Wyślij nam swoje CV i stań się w przyszłości częścią naszego zespołu!Mimo że obecnie nie poszukujemy aktywnie kandydatów o Twoim profilu, to wkrótce może się to zmienić. Gdy tylko pojawi się projekt odpowiadający Twoim kompetencjom, będziesz jedną z pierwszych osób, z którymi się skontaktujemy!Kilka słów o Etteplan: Jesteśmy firmą ze skandynawskimi korzeniami, która swoje pierwsze kroki stawiała w usługach inżynieryjnych. Dziś dostarczamy oprogramowanie, współtworzymy nowoczesne rozwiązania dla systemów wbudowanych oraz dokumentację techniczną dla światowych liderów branży przemysłowej, automotive, medycznej, smart metering czy telekomunikacyjnej.Na co dzień pracujemy w międzynarodowym środowisku i różnorodnych projektach, dzieląc się wzajemnie wiedzą i służąc wsparciem.Jako Technical Writer  będziesz będziesz pisać, konsultować i zarządzać projektami dokumentacji technicznej dla naszych klientów. Ściśle współpracować z klientami, badając i zbierając informację o produktach, dla których jest tworzona dokumentacja. Brać udział w międzynarodowych projektach i pracować z zespołem z zagranicy.Zaaplikuj, jeśli posiadasz: dyplom ukończenia studiów wyższych o profilu mechanicznym lub filologii angielskiej, znajomość języka angielskiego na poziomie bardzo dobrym w mowie i piśmie, kilkuletnie doświadczenie w pisaniu dokumentacji technicznej w jednej z branż: software, przemysł maszynowy, lotniczy, obronny lub inne branże przemysłowe, umiejętność praktyczną pracy w ustrukturyzowanych dokumentach XML/DITA/S1000D. Super, jeśli dodatkowo:masz doświadczenie w pracy w systemie zarządzania treścią (CCMS), współpracowałeś/aś z zespołem rozproszonym. W Etteplan możesz liczyć na:Rozwój, poprzez pracę w międzynarodowym środowisku i różnorodnych projektach, dzielenie się wiedzą w grupach kompetencyjnych, budżet szkoleniowy i budowanie indywidualnej ścieżki rozwoju w trakcie regularnych spotkań z menadżerem - w oparciu o zdefiniowany model kariery umożliwiający awanse pionowe i poziome; Benefity, takie jak prywatna opieka medyczna w Medicover, karta Multisport, grupowe ubezpieczenie na życie, dofinansowanie do posiłków; Elastyczność w zakresie godzin pracy i formy współpracy, możliwość skorzystania z biura we Wrocławiu, Katowicach, Poznaniu i Gdańsku; Integrację podczas imprez firmowych, wydarzeń w biurach, zawodów sportowych i działań charytatywnych; Inspiracje technologiczne i hobbystyczne, dotyczące dobrostanu i kompetencji miękkich poruszane podczas wewnętrznych seminariów Friday's Coffee, możliwość dołączenia do przeróżnych kanałów offtopowych i inicjatyw oddolnych (góry, planszówki, pub quizy, morsowanie). Co dalej?Prześlij swoje CV w języku angielskim, uzupełniając formularz.Jeśli pojawi się projekt, w który będziemy mogli Cię zaangażować - skontaktujemy się z Tobą. Nie martw się jednak brakiem informacji z naszej strony - oznacza to, że obecnie nie mamy propozycji dla Ciebie. Twoje dane pozostaną w naszym systemie do czasu wygaśnięcia Twojej zgody.Nasza firma wdrożyła procedury ochrony sygnalistów zgodnie z obowiązującą ustawą. Każda osoba ma prawo zgłaszać nieprawidłowości w bezpieczny sposób, a zgłoszenia są objęte pełną ochroną prawną. Więcej informacji: https://www.etteplan.com/pl/kodeks-postepowania/ Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other Industries Technology, Information and Media, Manufacturing, and Utilities

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Step into the role of a Principal Information Architect (Executive Director) at JPMorganChase and become a promoting force behind the development and adoption of cutting-edge, cloud-based technologies. Make metadata real, usable, and impactful in modern engineering. In this role, you'll sit at the intersection of Information Architecture and Software Engineering - building mo…

hackajob is partnering directly with Version 1 to hire for this role. Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that o…

The Technical Writer is responsible for creating, updating and maintaining Isovalent Enterprise Platform and Hypershield documentation as a whole, the main part of it being developer and user documentation. You will be at the forefront of our users' experience for both open-source Cilium and our enterprise offerings, making the most technically advanced Kubernetes networking product on the market accessible through first-class documentation. The Technical Writer works closely with multiple team…