API Documentation & Developer Writer Jobs

Description Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Employee Experience – CAO Help Content, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience desig…

Description Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Content Design Vice President in Digital Channels, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise i…

Description Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in The Open Banking team within Connected Commerce, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experie…

Become a part of our caring community At Humana, we’re building human-centered experiences that help people navigate healthcare with confidence. We’re looking for a Senior Content Designer to drive content design and strategy within product areas across our digital ecosystem. You’ll report to the Director of Content Development. You’ll operate as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps and emerging digital surfaces. This role is ideal for …

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Content Design Vice President on the Design System team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer journeys through content. You'll lead strategically important initiatives,…

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. As a Senior Content Designer, you like being at the inte…

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. As a Senior Content Designer, you like being at the inte…

A client of Innova Solutions is immediately hiring for a Senior Technical Writer Position type: Full-time, Contract Duration: 12 months Location: 3 days onsite in a week in Charlotte, NC As a Senior Technical Writer, you will: Senior Technical Writer responsible for possess the ability to understand complex architectures, APIs, system interactions, payment flows, and platform designs. Required Qualifications: Create and maintain comprehensive API documentation Document service interfaces, reque…

About the Role We are looking for a Technical Writer who can simplify complex technical concepts and create clear, accurate, and user-friendly documentation for our products and technology ecosystem. The role will work closely with Product, Engineering, QA, Customer Success, and other stakeholders to build and maintain high-quality technical content. Key Responsibilities • Create and maintain product and technical documentation, including user guides, API documentation, release notes, FAQs, and…

Marketing. Per prestigiosa azienda cliente del settore alimentare, cerchiamo: TRADUTTORE - KNOWLEDGE BASE WRITER Principali mansioni La risorsa selezionata collaborerà con i team di Customer Care e Customer Service per scrivere e tradurre documenti relativi ai prodotti aziendali e ai relativi servizi. I documenti possono includere: FAQ, manuali, linee guida per la risoluzione dei problemi, runbook o qualsiasi altra informazione di cui i clienti/consumatori possano aver bisogno. Per la risorsa s…

Siamo alla ricerca di una figura da inserire come Technical Writer presso lo stabilimento di Zevio , che voglia entrare a far parte di una realtà aziendale in forte e rapida crescita. La risorsa sarà inserita all’interno del dipartimento tecnico - area manualistica. La risorsa entrerà a far parte del team di progetto e, riportando alla direzione tecnica, sarà coinvolto/a nella redazione dei manuali di istruzione, uso e manutenzione dei prodotti, oltre alla preparazione della documentazione tecn…

Location and travelYou can be based in Europe; we're mainly remote and invite you to the Berlin office 3-5 days every two months.We expect significant travel across the Europe, with occasional travel to other regions when the audience quality justifies it. The exact cadence will change with the event calendar, but you should expect travel to be a meaningful part of the job.Why this role?Langfuse has grown mostly through product-led, open-source adoption. We built a strong product, wrote useful docs and examples, stayed close to users, shipped in public, and helped developers understand how to build better AI applications.However, many of the highest-signal moments happen in person: hallway conversations, workshops, meetups, dinners, conference demos, and technical talks.We want someone who can own that motion end to end; put Langfuse in the right AI engineering rooms, make the product clear to technical audiences, and turn in-person conversations into durable marketing momentum.The goal is not to do every event. The goal is to make the right events excellent, scalable, and measurable.What You'll DoRepresent Langfuse at conferences, meetups, workshops, customer events, partner events, and community gatherings across EuropeRun live demos and technical sessions on tracing, evals, prompt management, datasets, metrics, and related LLM engineering workflows.Build and maintain field-ready material: demo flows, workshop runbooks, talk abstracts, event landing pages, follow-up emails, signup flows, and conference-in-a-box assets.Organize Langfuse-hosted meetups, workshops, dinners, and smaller technical gatherings around the highest-quality audiences.Partner with ClickHouse field marketing, sales, solutions, product marketing, and engineering teams where it helps Langfuse show up well.Turn event learnings into useful artifacts: better messaging, better demos, better docs, better talks, better customer stories, and sharper product feedback.What We're Looking ForYou have worked in DevRel, product marketing engineering, solutions engineering, field engineering, developer advocacy, or technical community roles.You have spoken at developer conferences, meetups, workshops, webinars, or technical customer events.You already create technical content, demos, videos, talks, open source projects, or educational material.You should be excited to travel, give talks, run demos, host events, talk to developers and technical leaders, and bring what you learn back into the company.You care about developer experience, open source, AI engineering, and the quality of the rooms you spend time in.You are comfortable with ambiguity and can independently decide what to do before there is a mature playbook.Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely.A Strong PlusYou are a former engineer, or deeply technical operator who can credibly explain software to experienced developers.You can write code well enough to build, debug, and maintain demos or workshop material.You are deep in AI engineering, LLM observability, evals, agents, or developer tools.You have original opinions that experienced developers value.PerksFlexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.Healthcare - Employer contributions towards your healthcare.Equity in the company - Every new team member who joins our company receives stock options.Time off - Flexible time off in the US, generous entitlement in other countries.A USD$500 Home office setup if you’re a remote employee.Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.Culture - We All Shape ItAs part of a rapidly scaling start-up, you will be instrumental in shaping our culture.Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.Equal Opportunity & PrivacyClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Please see here for our Privacy Statement.Compensation Range: €90K - €160K Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development

Job Description:Envolez-vous avec Airbus Helicopters !Airbus Helicopters recherche un(e) Responsable de Production Documentation Technique (f/h) pour rejoindre le département Support Technique Hélicoptère basé à Marignane, France.Rejoignez-nous pour façonner l'avenir de l'aéronautique et contribuer à protéger des vies lors des missions accomplies grâce à nos hélicoptères. Le site de Marignane, 3ème site industriel français, près de Marseille et d'Aix-en-Provence se transforme en profondeur pour offrir un environnement de travail de haute technologie, inclusif et respectueux de l'environnement. Vous vivrez une expérience professionnelle unique, au cœur de la fabrication de nos hélicoptères.Pour en savoir plus sur notre site et nos activités : https://www.youtube.com/watch?v=flu57j6g-0gVos futures missions :En rejoignant notre équipe, vous participerez à différentes missions, toutes orientées vers la garantie de disponibilité et la qualité de la documentation technique livrée aux clients. Ensemble, nous contribuerons à l’activité du département Support Technique Hélicoptère lors des livraisons d'aéronefs, des publications de Bulletins de Service et des révisions annuelles.Au sein du département, vous piloterez la répartition et l'exécution des tâches auprès d'une équipe de rédacteurs techniques spécialisés sur trois Métiers : programmes de maintenance ; procédures de maintenance, essais et recherche de pannes ; approvisionnement et catalogues illustrés de pièces/outils (IPC).Vos principales missions seront les suivantes :Prévisions de production : Établir, mettre à jour et répartir la charge annuelle entre équipes internes et sous-traitants, puis la communiquer aux parties prenantes.Planification détaillée : Définir le planning détaillé en fonction de la planification tactique, lisser la production selon l'équilibrage charge/capacité et gérer les risques et opportunités.Affectation et contrôle : Assigner les tâches aux ressources internes, engager la sous-traitance, valider les bons de livraison et enregistrer les données dans l'outil de gestion.Suivi de l'avancement : Animer la revue hebdomadaire de production, identifier les points bloquants et piloter les plans de recouvrement et d'atténuation.Performance de la production : Suivre les indicateurs clés, participer aux revues de performance et appliquer le processus de gestion par la valeur acquise (EVM).Votre profil :Expérience : Au minimum 5 ans d'expérience dans le secteur aéronautique.Expertise technique : Maîtrise du pilotage de production et de la planification, gestion par la valeur acquise (EVM). La connaissance de la maintenance aéronautique constitue un plus.Langues : Français (courant) / Anglais (niveau négociation).Soft skills : Capacité à fédérer les équipes et à encourager la collaboration transversale. Culture du résultat, livraison et orientation client. Pragmatisme dans la prise de décision. Enthousiasme et vecteur d'énergie positive3 Raisons pour nous rejoindre :Nos Valeurs : Six valeurs essentielles constituent le noyau de notre entreprise. Définies pour les employés par les employés, nos valeurs Airbus façonnent l'ADN de notre activité, en reflétant le mélange unique des qualités que l'on trouve dans chacun des membres de notre famille mondiale.Inclusion et diversité : Nous favorisons un cadre de travail inclusif et valorisant, où la diversité de chacun est appréciée et respectée. Une main-d'œuvre inclusive et diversifiée est le moteur de l'innovation chez Airbus. Elle nous rend unique, contribue à une meilleure résolution des problèmes.Rémunération et avantages : Chez Airbus, nous construisons l'avenir ensemble et votre succès est notre priorité. Attendez-vous à un package de rémunération global, compétitif et transparent (incluant salaires, primes, intéressement, participation et plan d'actionnariat privilégié), conçu pour récompenser l'impact et la performance que vous apportez, à la fois individuelle et collective. Nous investissons dans votre épanouissement complet : développement professionnel (formation, mentorat, mobilité internationale), couverture santé, retraite, et un engagement pour un équilibre vie pro/vie perso soutenu (soutien à la parentalité, flexibilité).Et pour votre quotidien, des avantages qui font la différence :Un CSE dynamique proposant de nombreux avantages (restaurant d'entreprise, centre aéré pour les enfants, associations et complexe sportif, indemnités de voyages, etc.).Facilités de transport : Profitez de nos navettes d'entreprise ou du remboursement de votre pass annuel de transport.Notre processus de recrutement :Candidatez en ligne.Analyse de votre candidature par le service recrutement.Nos postes nécessitent une habilitation de sécurité, complétez le questionnaire qui vous sera envoyé.Réalisez les entretiens de recrutement : entretien RH et entretien technique avec votre futur manager.Recevez l’offre d’embauche !Prêt à vous envoler ? Donnez une nouvelle dimension à votre carrière en candidatant en ligne maintenant !This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:Airbus Helicopters SASEmployment Type:PermanentClasse Emploi (France): Classe F12Experience Level:ProfessionalJob Family:Technical Data & PublicationsBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.#YESPOST Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Aviation and Aerospace Component Manufacturing

Depuis 2015, nous accélérons l’adoption des nouvelles pratiques digitales pour améliorer l’efficacité des collaborateurs. Nous mobilisons l’intelligence humaine et artificielle pour transformer l’adoption en performance durable.Nos 4 expertises pour accélérer vos transformations :AI-Empowered Experience : Nous accélérons l’adoption de nouveaux usages intégrés entre l’homme et l’intelligence artificielleChange Adoption : Nous transformons l’adoption digitale en avantage concurrentiel en misant sur des usages concrets, des parcours simplifiés et des outils pensés pour vos équipesKnowledge Management : Nous valorisons vos données en les structurant et en les enrichissant pour stimuler le partage de connaissance et maximiser les performances de vos IAUser Services Excellence : Nous soutenons les Directions des Systèmes d’Information dans la fiabilisation et la promotion de leurs services en réponse aux ambitions des métiersNotre mission : convertir l’innovation technologique en performance durable et en expérience employé réussie.Aujourd’hui c'est :    - 80 consultants passionnés    - 30 clients actifs - 15 M€ de CA Ils nous font confiance : Accor, Saint-Gobain, Engie, Société Générale, RATP, KFC, EDF, AXA, Crédit Agricole, …Notre savoir-faire nous positionne comme un partenaire de confiance pour délivrer les résultats attendus.Description Du PosteSeequalis vous accueille. Vous vous interrogez sur le poste qu’on vous propose ? Arrêtons le suspense et découvrez notre offre :Alors parlons missions... Nous vous offrirons un cadre qui vous permettra d’exprimer votre appétence à la structuration et au partage de l’information :Développement d’un dispositif Knowledge Management :Réaliser des audits de gestion des connaissances et proposer une stratégie adaptée au client, ainsi qu'une feuille de route pragmatique. Faciliter la mobilisation des sachants pour partager leurs savoir-faire. Suivre les KPI et garantir la performance du dispositif. Élaboration et structuration des contenus :Cartographier les connaissances critiques Gérer la création, la mise à jour ou l’archivage des contenus. Organiser les migrations de bases de connaissances ou documentaires. Amélioration des outils et encadrement des usages :Analyser et améliorer les outils collaboratifs existants (SharePoint, Teams, chatbot, etc.). Former et accompagner les utilisateurs dans le partage d'informations. Contribution à la vie d’entreprise :Participer activement à la communauté KM Seequalis. Suivre les missions et accompagner les consultants plus juniors Proposer et animer des séminaires thématiques. QualificationsParlons de vous... Vous êtes titulaire d'un Bac+5 minimum et avez déjà mené avec succès plusieurs projets en Knowledge Management. Vous savez vous adapter rapidement à des environnements métier variés grâce à votre écoute active. Vous êtes à l’aise avec la prise de parole et l'animation d’ateliers. Vous aimez travailler en mode agile et coordonner des équipes transverses. Vous maîtrisez l’anglais (niveau professionnel). Une expérience sur des outils de gestion de connaissance tels que SharePoint, Teams, Confluence, wiki, CMS est un atout, mais nous vous accompagnerons si besoin. Ce que nous vous offrons :Un environnement de travail bienveillant, stimulant et ouvert à l’innovation. Des opportunités de développement personnel et professionnel. Une ambiance collaborative avec des événements réguliers pour partager vos expertises et vous enrichir des autres. La possibilité de contribuer à des projets variés avec des clients issus de secteurs divers. Seequalis s'engage à promouvoir la diversité. Tous nos postes se conjuguent au féminin et au masculin. Et sont bien évidemment ouverts aux personnes en situation de handicap. Informations supplémentairesDans un open-space de 350m² propice aux échanges, SeeQualis prône un état d’esprit fédérateur entre ses collaborateurs.Rejoindre la SeeFamily, c’est donc aussi :Aimer partager ses expériences client ou domaines de compétences lors des SeeShare, événements mensuels où les collaborateurs se retrouvent autour d'un verre dans Paris,Relever des défis et avoir un esprit sportif pour porter les couleurs de SeeQualis lors des challenges auxquels participe la SeeFamily (runatwork, courses solidaires…),Echanger les bons plans sur leur réseau social d’entreprise,Attendre avec impatience le prochain « Seeason Event » (escape game, secret Santa…),Élire chaque année le plus beau des pulls moches de Noël !Seequalis s'engage à promouvoir la diversité : tous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de handicap. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting Industries Software Development and IT Services and IT Consulting

Your role Interested in working in finance, specifically in shaping user experience and making digital banking easy to use and understand, but not sure where to start? Do you want to work for a firm with a truly global footprint? We're looking for ambitious students to join our 2026 Off-cycle Internship Program within our Group Technology. You'll get to: • craft clear, engaging UX content in German and English that empowers users to confidently navigate complex financial topics • translate cont…

Excellent opportunity to step in to a lead position Permanent long term career opportunity Excellent collaborative culture and leadership team. Your New CompanyThis is a rare opportunity to step into a genuine leadership role within top tier and innovative defence organisation delivering complex, long-term programs. With a strong and diverse project pipeline, and a collaborative leadership team, this position offers the chance to influence documentation strategy, mentor experienced professionals, and play a key role in project delivery outcomes. You'll join a supportive and high-performing team where leadership is approachable, knowledge-sharing is encouraged, and long-term career development is a genuine focus. Your New RoleAs the Lead Technical Writer, you will move beyond traditional technical writing into a leadership and coordination role. Rather than being heavily hands-on in document creation, you will provide oversight, mentoring and quality assurance across a team of Technical Writers while ensuring documentation activities align with project schedules, milestones and customer deliverables. Working closely with engineering, logistics, project management and key stakeholders, you will consolidate technical publication activities, manage priorities across multiple workstreams and ensure documentation outputs meet the highest standards of quality, compliance and consistency. Key ResponsibilitiesLead and mentor a team of Technical WritersCoordinate technical publication activities across multiple projectsManage documentation schedules, priorities and project deliverablesReview and consolidate complex technical information into customer-ready outputsOversee the development of operator, maintenance and support documentationEnsure publication standards, templates and quality controls are maintainedSupport Integrated Logistics Support (ILS) documentation and planning activitiesProvide project updates, identify risks and manage delivery expectations with stakeholdersSupport proposal and tender activities through technical publication planning and estimationDrive continuous improvement initiatives and promote best practice technical writing methodologiesFoster a collaborative and high-performing team cultureWhat You'll Need to SucceedAustralian Citizenship with existing security clearance being highly preferred.Strong Technical Writing experience within Defence industry.Capability and skills in mentoring, leading or coordinating Technical Writing teamsStrong understanding of technical publication development and document lifecycle managementExperience managing competing priorities, schedules and stakeholder expectationsExperience with large and complex technical documentation setsSound understanding of Integrated Logistics Support (ILS) principlesExperience with S1000D technical publications is highly regarded.Defence logistics and sustainment experienceWhat's in It for You?Leadership opportunity without direct people management complexityLong-term permanent role with exceptional stabilityDiverse and interesting project portfolioStrong pipeline of future work providing genuine career securitySupportive and collaborative management teamHigh level of autonomy and influenceProfessional development and leadership growth opportunitiesAttractive salary package and benefitsFlexible location in Melbourne or AdelaideWhat You Need to Do NowEmail your CV directly to amy.mcnulty@hays.com.au or apply now! Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology, Management, and Manufacturing Industries Defense and Space Manufacturing and Shipbuilding

Direct message the job poster from American University of Sharjah Maria Eleftheriou Maria Eleftheriou Associate Professor of English | Writing Center Leadership | Writing Pedagogy & Multilingual Writing | Generative AI & Critical AI Literacy Location: RemoteStart Date: January 2027Project: Preparing Students for Responsible AI FuturesFunding Source: American University of Sharjah Faculty Research Grant (FRG26)Principal Investigator: Dr. Neslihan Bilikozen, Department of English, American University of Sharjah Co-Investigator: Dr. Maria Eleftheriou, Department of English, American University of SharjahCompensation: AED 30,000–50,000 (total project fee, depending on experience, agreed scope, and deliverables. Estimated Engagement: Approximately 300–350 hours total across the project, with involvement varying by phase and depending on the final agreed scope. Module development is expected to take place primarily during 2027, followed by implementation and student piloting in 2027–2028. Some ongoing involvement will be required during and after implementation for technical checks, troubleshooting, and revisions. Payment will be made in stages against agreed project milestones and deliverables. Position Overview: The project team is seeking an experienced Online Learning Designer and Educational Technology Developer to support the development and implementation of online Critical AI Literacy modules for higher education students.The project team will develop the research-informed academic content and learning objectives. Working closely with the Principal Investigator, Co-Investigator, Graduate Research Assistants, and other project personnel, the successful candidate will translate this material into accessible, engaging, and technically functional online learning experiences.The role requires hands-on responsibility for building the modules, producing and integrating digital and multimedia elements, and configuring and testing the completed materials in iLearn/Blackboard Ultra.Key Responsibilities:Translate content and learning objectives supplied by the project team into effective online learning experiences.Develop approximately five interactive, self-contained online modules using suitable digital authoring tools.Build scenario-based activities, interactive exercises, knowledge checks, self-assessment tasks, and automated feedback.Produce and integrate appropriate multimedia elements, including graphics, video, audio, captions, and transcripts.Integrate, configure, and test the modules in iLearn/Blackboard Ultra.Ensure that the modules meet relevant accessibility and inclusive-design requirements.Ensure compatibility with institutionally approved educational technologies.Conduct technical and usability testing and resolve identified issues.Provide technical support during the student pilot.Configure appropriate completion and learner-engagement data within the LMS, where feasible.Implement technical and design revisions following testing and feedback.Prepare basic documentation to support the future maintenance and updating of the modules.Required Qualifications and Experience:An advanced degree or substantial professional experience in Educational Technology, Learning Design, Instructional Design, Digital Education, or a closely related field.Demonstrated experience designing and developing online or blended learning materials in higher education.Experience building and integrating learning materials in Blackboard Ultra, Canvas, Moodle, or a comparable learning management system.Experience using digital authoring tools to create interactive online learning resources.Experience producing and integrating multimedia learning materials.Knowledge of accessibility standards, universal design for learning, and inclusive digital learning practices.Strong technical troubleshooting, project-management, communication, and collaboration skills.Ability to translate academic content and pedagogical objectives into clear and engaging digital learning experiences.Desirable Experience: Experience in one or more of the following areas would be an advantage:Blackboard Ultra and iLearn integrationGenerative AI or AI in educationScenario-based and interactive learning designDigital assessment and automated feedbackStudent-facing online course developmentLMS analytics and learner-engagement dataMultimedia learning-resource developmentAccessibility testing and inclusive digital designContract Details:Part-time, deliverables-based consultancy associated with a funded research project.Remote work is possible; flexible working arrangements may be considered.Estimated start: January 2027Estimated total engagement: approximately 300–350 hours across all project phases.Module development is expected to take place primarily during 2027, followed by implementation and student piloting in 2027–2028. Some ongoing involvement will be required during and after implementation for technical checks, troubleshooting, and revisions. Application Details:Interested candidates should submit:A curriculum vitaeA brief statement describing relevant experienceExamples or a portfolio of relevant online learning, LMS, educational technology, or instructional-design projectsA brief indication of availabilityContact:To express interest or recommend a candidate, please contact:Dr. Neslihan Bilikozen nbilikozen@aus.eduDr. Maria Eleftheriou meleftheriou@aus.edu Show more Show less Seniority level Entry level Employment type Contract Job function Education and Training Industries Higher Education

QuantumGate is dedicated to developing and commercializing cutting-edge post-quantum cryptographic solutions. Our mission is to safeguard enterprise digital environments through innovative protocols and applications that address the evolving challenges of the post-quantum era.About The RoleWe're looking for a Technical Writer (TWR) Intern to support our Technical Writer as our product portfolio grows. This role provides hands-on experience in technical documentation while contributing to day-to-day documentation activities, including drafting and updating end-user content, maintaining visuals, reviewing existing documentation, and tracking documentation impacts.The intern will work closely with the Technical Writer and regularly collaborate with product and engineering stakeholders to gather information and identify documentation needs.Key ResponsibilitiesDraft and update end-user and application instructional documentation under the review and guidance of the Technical Writer.Update and maintain screenshots, diagrams, and other visual assets as products and interfaces change.Attend relevant product and engineering meetings to capture notes and identify documentation-impacting changes.Help maintain and triage the documentation backlog by identifying what has changed, what documentation is affected, and what follow-up is required.Review existing documentation for accuracy, clarity, consistency, and outdated content.Work with product and engineering stakeholders to gather information and clarify details that are not readily documented.Support documentation-related tracking, organization, and maintenance activities as needed.Follow established documentation, style, and formatting guidelines consistently.Learn and apply technical writing practices within a software development environment.Minimum QualificationsStrong written communication skills and attention to detail.Interest in technical writing, UX writing, developer documentation, or a related field.Interest in software products and the software development lifecycle.Curiosity and willingness to learn and dig into unfamiliar product areas.Ability to take ownership of assigned tasks and follow them through to completion.Ability to work collaboratively with technical and non-technical stakeholders.Ability to follow established style and formatting guidelines consistentlyPreferred QualificationsPrior exposure to writing documentation in Markdown.Experience with tools such as Confluence, Jira, or Git.Experience with structured writing or content management.Basic understanding of software development or product development workflows.Join us to drive innovation and shape the future of technology!How To ApplyAre you ready to embark on an exciting journey with QuantumGate? To apply, please send your resume detailing your relevant experience and why you're the perfect fit for this role.Join us as we pioneer innovative solutions to secure the future of digital technology and protect tomorrow’s digital society. Show more Show less Seniority level Mid-Senior level Employment type Internship Job function Product Management Industries Technology, Information and Internet

ResponsibilitiesThe Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.What will I be doing?- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.QualificationsMinimum Qualification1. Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.6. Fluency in SSA is required for interacting with local content and stakeholders in the SSA market, plus fluency in English as the primary working language.7. For internal candidates, the current job level must be G3 or abovePreferred Qualifications: 1. Candidates with department Video Safety Operations policy knowledge will be preferredTrust & SafetyContent that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​​TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​​We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less Seniority level Associate Employment type Full-time Job function Management and Manufacturing Industries Technology, Information and Internet

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