API Documentation & Developer Writer Jobs

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.The RoleThis role combines structured technical documentation and product safety responsibilities with valuable hands-on exposure to underground mining equipment in a workshop environment.We welcome applications from experienced Technical Writers, while also offering an excellent development opportunity for individuals looking to build expertise in technical documentation and product safety disciplines.We are seeking a motivated, technically minded professional to support Technical Documentation activities as well as selected Product Safety initiatives for underground mining equipment in South Africa. The role will primarily focus on RTV equipment (Flameproof Loaders) and selected Continuous Miner applications, contributing to the safe and effective delivery of our products and solutions.Key Performance AreasTechnical DocumentationCreate and maintain Operator’s and Maintenance Manuals for RTV equipment and other Mechanical Cutting products.Develop structured, easy-to-understand and professional technical instructions based on machine knowledge, inputs from various stakeholders and observing the machines in the workshop.Produce documentation in clear technical English for global customersDevelop technical illustrations based on CAD data, photos, and workshop observations.Collect technical input from engineering, service, and workshop teams.Product Safety SupportSupport risk assessments for machines and safety-related functions.Act as local contact person for product safety topics in South Africa.Conduct machine safety audits and inspections.Identify hazards and support development of safety improvements.Support compliance with local regulations and internal standards.Cross-functional CoordinationWork closely with the technical documentation teams in Austria and in India as well as with engineering, service, and workshop teams.Ensure alignment between design, machine configuration, and documentation.Support preparation of safety-related documentation packages.Your Profile:Education and Qualifications: Relevant Degree in Mechanical, Electrical or Mining engineering.Experience:Relevant work experience in similar role.Experience with mining machinery for flameproof environments.Understanding of machine systems, hydraulics, and basic electrical concepts.Experience with Rubber Tired Vehicles or Flameproof Equipment for the mining industry.Experience in technical documentation is an advantage.Interest in creating clear, structured technical documentation and illustrations.Ability to structure procedures, safety instructions, and warnings.Competencies:Curious and eager to learnStructured and precise working styleStrong communication skillsHigh awareness for safety and qualityProblem solvingHow To ApplyPlease apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careersApplications close: 8 October 2026Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment. Show more Show less Seniority level Associate Employment type Full-time Industries Mining

ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most complex industrial undertaking in Australia’s history.Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of. About the OpportunityASC is looking for a Technical Authority Coordinator to help improve the way technical information, decisions and priorities flow across the business. Working closely with senior leaders and technical teams, you will drive better communication, governance and ways of working, while leading initiatives that improve performance, efficiency and collaboration.Supporting Australia's nuclear and conventional submarine programs, this role offers a unique whole-of-business perspective. You'll build strong stakeholder relationships, influence positive change, and help ASC achieve its strategic objectives while contributing to the future of Australia's submarine capability.This is a full-time opportunity based in SA. ResponsibilitiesImprove and streamline governance processes, communication and ways of working.Coordinate governance meetings, forums and action tracking to ensure follow-through.Present key information, risks and progress updates to stakeholders, driving informed decision-making and supporting the successful implementation and sustainment of change.Develop reports, dashboards and visualisations that support informed decision-making.Build effective communication channels between frontline teams and senior leadership.Support governance frameworks, policies and assurance activities.Lead communication and change activities associated with process and policy improvements.Identify opportunities for continuous improvement and promote best practices across the business. About youExperienced in continuous improvement, process optimisation or business improvement initiatives.Skilled at analysing complex information and translating it into clear, actionable insights.Strong communicator who can engage and influence stakeholders at all levels.Experienced in leading or supporting change management and communication activities.Highly organised, structured and able to manage multiple priorities.Confident working collaboratively across technical and non-technical teams.Able to build strong relationships and influence positive outcomes, even in challenging situations.Experience in regulated or high-risk environments is desirable, along with the ability tocreate clear reports, presentations and business communications. EligibilityThis role requires a current National Police Clearance, an Australian Defence Security Clearance and an ability to access protected US defence technology. Your eligibility for this role is dependent on you obtaining and maintaining such clearances and approvals.Whilst ASC will accept all applications for this role, as this role requires an ability to access protected US defence technology, applicants holding nationality of certain foreign countries will not be eligible.To check your eligibility please visit the Australian Government Security Vetting Agency website. BenefitsUnique and challenging work with a deeper purpose.Flexibility over how, when and where you work for the best work/life balance.Up to 10 days additional leave every year so you can rest and recharge.Generous parental leave so you can give your family the focus it deserves.Subsidised childcare to ease the financial pressure on your family.Health and wellbeing initiatives so you can perform at your best at work.Discounts and exclusive offers from leading Australian brands to help you save. About ASCEstablished in 1985, ASC’s 3500-plus staff offer a depth of submarine design, project management, supply chain, construction and engineering experience and expertise that is unparalleled in Australia’s defence industry. The company’s work on Australia’s nuclear-powered submarine build and the Collins Class Life of Type Extension takes place in Osborne, South Australia, with sustainment shared across Osborne and Henderson, Western Australia. ASC also plays a leading role in training Royal Australian Navy submariners. Apply today for a career with a deeper purpose. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Defense and Space Manufacturing

WHY JOIN ALO?Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.OverviewAs the Global Retail Sr. Instructional Designer, you'll own the design and production of the digital courses, videos, and graphics that bring alo's people, product, selling, and operational knowledge to life for our global store teams. Reporting to the Director of Retail Learning, you'll partner cross-functionally with Operations, Customer Experience, Human Resources, Marketing, etc. to turn business priorities into training that's clear, accurate, and unmistakably on-brand.This is a senior, hands-on individual contributor role for someone who is passionate about making jobs easier for frontline teams, can get up to speed quickly on alo's store operations and processes, write and design fluently in the alo voice, and build high-quality learning content independently with minimal oversight. The role doesn't carry people-management responsibility today but is expected to grow into one as the retail learning function scales.ResponsibilitiesContent & Curriculum DesignDesign and produce end-to-end digital courses, videos, graphics, and job aids primarily in Articulate RiseApply instructional design best practices and adult learning theory to build content that drives measurable business outcomes — execution, sell-through, and engagementPartner with subject matter experts to source, curate, and validate content for accuracy and relevanceOwn and evolve a standardized template and style framework that keeps branding, tone, and the alo voice consistent across all training materialsManage the global training curriculum calendar to gatekeep training workload for store teams and to execute in support of peak business periods across the yearRun projects end-to-end — from stakeholder intake through launch to results reporting — largely independentlyCommunication & Brand VoiceTranslate product launches and operational updates into engaging, on-brand communications — video, infographics, interactive modules — for a global store audiencePartner with the Retail Communications team to create strong change management plans and communications that work in harmony with our learning approachUse platform analytics and field feedback to measure content effectiveness and continuously refine the approachLMS AdministrationMaintain and optimize alo's LMS in partnership with the Retail Communications Manager, ensuring content is current, well-categorized, and easy to findMonitor completion and engagement metrics to inform content strategy and prioritizationQualificationsBachelor's degree in Communications, Education, Instructional Design, or a related field5+ years of instructional design experience, including significant tenure in a corporate role supporting a global retail organizationDemonstrated expertise building courses in Articulate Rise and publishing directly to an LMSAn instinctive knack for leveraging AI to improve process efficiency, quickly create content, and enhance the learning journeyAbility to quickly learn unfamiliar store operations and processes and translate them into clear, actionable trainingStrong storytelling and editing skills, with proficiency in video editing and graphic design tools (Adobe Premiere Pro, InDesign, Photoshop)Proven ability to write and design in a distinct brand voice and apply brand guidelines consistently across formatsSolid grounding in instructional design models, learning theory, and curriculum designExcellent written and verbal communication skills, strong project management, and comfort collaborating across functionsReady to operate as a senior individual contributor today, with the interest and capability to build and lead a team as the function growsThe base salary range for this position is $100,000-$130,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.For CA residents, Job Applicant Privacy Policy HERE. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Internet Marketplace Platforms

Direct message the job poster from Strategic Partners Australia Bhavani Tangavelu Bhavani Tangavelu Senior Consultant | Talent Acquisition One of our Federal Government Clients is seeking to engage candidates for below rolesPlease check below all the job details:Role Details: Lead Content Designers - (EL1 Level)Contract Duration: 07 months + (possible extension)Work Location: All States (onsite)/ 37.5 hours/ weekEligibility: Australian CitizenKey Responsibilities:Mandatory Skills & ExperienceWe are looking for content designers and content experts to work on written digital content related to Workforce Australia. The channels these roles will focus on are web and notification content. The department has web content contained within an unauthenticated and authenticated environments. As such we seek written content experts with skills in UX writing, web writing and communication writing.Designing, planning and writing content that meets user needs and is easy to understandImplementing best practice using style guides, content patterns, content strategies and policiesDeveloping and maintaining relationships with stakeholders at all levelsUsing evidence, data and research to improve content and user experienceWorking with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage workParticipating in workshops and planning events to develop requirements and featuresPreparing documents, presentations and talking pointsWorking autonomously and as part of a teamProviding support to channel leads, director and mentoring less experienced staff; line management and leadership responsibilitiesEssential criteria1.Experience in writing, editing, structuring, and maintaining complex content that meets user needs2.Excellent written and verbal communication, consultation and stakeholder management skills3.Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual and Digital Service Standards4.Experience in providing advice to management and the senior Executives about content design5.Demonstrated experience as a professional web writer/content designer producing written content for websitesThe Next step is easy: If you are interested, you may send an email to bhavani.t@strategicpartners.net.auReferral incentive program:We value our network! Take advantage of our candidate referral program:$1000 Joining bonus Upon Successful onboarding.$1,000 Referral Reward for each successful referral after the referred candidate is selected and joins the organization.Refer talented professionals and get rewarded! Show more Show less Seniority level Executive Employment type Contract Industries Government Relations Services

Direct message the job poster from IT Alliance Australia Krishna Bahadur Rana Krishna Bahadur Rana Lead Talent Acquisition | Project Management | Change Management One of our Federal Government Clients is seeking to engage a Lead Content Designer - EL1 Please check below all the job details:Contract Duration: 07 Months with possible extensionWork Location: All states offices across Australia (Hybrid available)Work Arrangement: Min 03 Days a week require to work from state office.Eligibility: You must need to have Baseline Security clearance or aboveTentative Start Date: 1st Dec 2026Working Hours: 7.5 hours a day/ 37.5 hours a weekKey duties and responsibilities:Responsibilities of the Lead Content Designer include: Designing, planning and writing content that meets user needs and is easy to understand. Implementing best practice using style guides, content patterns, content strategies and policies. Developing and maintaining relationships with stakeholders at all levels. Using evidence, data and research to improve content and user experience. Working with multidisciplinary teams in an agile project environment, and using azure dev ops to manage work. Participating in workshops and planning events to develop requirements and features. Preparing documents, presentations and talking points. Working autonomously and as part of a team. Providing support to channel leads, director and mentoring less experienced staff line management and leadership responsibilities.Manage competing priorities, including:Manage many content projects at the same time.Track and communicate progress.Identify and manage risks.Problem solve.Meet deadlines.Technical skills:Experience with content production and analysis software such as GatherContent, Google Analytics and Google Search Console (desirable) and experience with html.Essential Criteria:Experience in writing, editing, structuring, and maintaining complex content that meets user needs.Excellent written and verbal communication, consultation and stakeholder management skills.Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual and Digital Service Standards.Experience in providing advice to management and the senior Executives about content design.Demonstrated experience as a professional web writer/content designer producing written content for websites.Desirable Criteria:Tertiary qualifications in relevant communications field.Qualifications and or training in writing, content design, online accessibility or user experience (UX) design.Previous experience in system related communications with a strategic communication approach to content.Experience in developing information architecture and content structures that improve user experience.The Next step is easy: If you are interested, you may send an email to Krishna.R@italliance.com.auReferral incentive program: As always, we have the candidate referral incentive program through which you will get $1000 for each successful referral after the successful selection and joining of the referred candidates Show more Show less Seniority level Mid-Senior level Employment type Contract Industries IT Services and IT Consulting

Direct message the job poster from Strategic Partners Australia Cathrin Patrick Cathrin Patrick Senior Consultant - Talent Acquisition @ Strategic Partners Australia Greetings from Strategic Partners Australia!I am looking for "Lead Content Designers - EL1 Level" candidates for our Federal Government Client.Contract Duration – 07 monthsWork Location - All States (Hybrid)Security Clearance: Citizen (Eligible to obtain Baseline clearance) Technical skillsDesigning, planning and writing content that meets user needs and is easy to understandImplementing best practice using style guides, content patterns, content strategies and policiesDeveloping and maintaining relationships with stakeholders at all levelsUsing evidence, data and research to improve content and user experienceWorking with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage workParticipating in workshops and planning events to develop requirements and featuresPreparing documents, presentations and talking pointsWorking autonomously and as part of a teamProviding support to channel leads, director and mentoring less experienced staff; line management and leadership responsibilitiesI would be happy to discuss and share more details about the role if you are interested, kindly share your resume to cathrin.patrick@strategicpartners.net.au Show more Show less Seniority level Mid-Senior level Employment type Contract Industries Information Services

The OrganisationAirservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.Our people are our greatest asset with a dynamic and diverse team operating from locations across the country, from bustling cities to regional and remote locations. Together, we help secure the future of Australia's skies and keep them amongst the safest in the world.We connect people with their world safely, linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.Airservices is committed to fostering a culture that is diverse, inclusive and respectful. We encourage motivated individuals who love what they do, value a service-first mindset and embrace a challenge to explore a career with Airservices. In return, you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.The Role and the TeamThe Integrated Air Traffic Management Technology Suite (I-ATS) Program is one of the most significant technology initiatives currently underway within Airservices. The program will replace critical air traffic management technology across Melbourne, Brisbane, Sydney and Perth, helping support the future of aviation in Australia.As the Technical Training Specialist, you will play a critical role in ensuring our workforce is prepared for the successful implementation and ongoing support of this next-generation technology. This opportunity is offered on a two-year fixed-term basis.Working closely with technical experts, operational teams and program stakeholders, you will support the design, development and delivery of competency-based technical training solutions. You will conduct training needs analyses, develop learning and assessment materials, coordinate training delivery activities and ensure training outcomes meet required governance, compliance and quality standards.We are particularly interested in candidates who have experience supporting technical systems through training, support, maintenance or sustainment activities. While aviation experience will be valuable, we also welcome applicants from other complex technical or highly regulated environments, including defence, rail, telecommunications and technical education, where your skills may be highly transferable.Experience with TCP/IP and Linux/Unix environments will be highly regarded. However, you don’t need to know everything from day one. Fundamental TCP/IP and Linux/Unix training can be provided, along with mentoring and opportunities to shadow experienced members of the team.This is a unique opportunity to contribute to a national technology transformation program while helping build the capability required to support the future of air traffic management in Australia.You will join a highly skilled and collaborative team focused on delivering safe, effective and compliant technical training outcomes within a complex operational environment.AvailabilityDue to upcoming program and training commitments, candidates must be available to attend in-person training in Melbourne from 20 to 23 October 2026.Candidates who are available to commence at short notice will therefore be highly regarded.Skills And ExperienceThe successful applicant will ideally bring:Experience in the training, support, maintenance or sustainment of technical systems.Experience working within a structured or highly regulated operating environment, with an understanding of compliance, governance and quality requirements.Experience developing or delivering competency-based technical training and assessment solutions.Experience undertaking Training Needs Analyses and developing structured learning programs.Strong stakeholder engagement and relationship management skills.Excellent written and verbal communication skills, with strong attention to detail.The ability to work effectively within a fast-paced project environment and manage competing priorities.Experience or knowledge of TCP/IP and Linux/Unix environments will be highly regarded.A Certificate IV in Training and Assessment (or Assessment) is highly desirable and will be a significant advantage given the program delivery timeframe.A relevant Diploma qualification or higher, and/or demonstrated experience within technology, engineering, electrotechnology, computer systems or another relevant technical discipline.Experience within aviation, defence, rail, telecommunications or technical education would be highly regarded.Travel and Location RequirementsThis role requires regular interstate travel, predominantly to Melbourne and Brisbane, to deliver face-to-face training onsite.Travel requirements may range from individual day trips through to periods of two to three weeks per class during peak training delivery periods.Applicants based outside Victoria should therefore consider their ability to undertake regular interstate travel as part of the role.Security ClearanceDue to the security requirements associated with this position, applicants must be Australian Citizens and hold, or be eligible to obtain, a Baseline Security Clearance.Successful applicants will also be required to complete an Airservices Background Check and obtain and maintain an Aviation Security Identification Card (ASIC).How to ApplyTo apply for this position, please lodge an application online via the Apply link, attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.Please see the link below to view the full Position Description:For further information regarding this opportunity, please contact Abigail Barnes at abigail.barnes@airservicesaustralia.com.Applications close: 11.59pm AEDT 05/10/26Airservices values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.In the interests of safety, we test for alcohol and other drugs. Show more Show less Seniority level Entry level Employment type Full-time Industries Airlines and Aviation

ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most complex industrial undertaking in Australia’s history. Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of. About the Opportunity Love turning complicated information into clear, useful documents? Due to continued growth, we are seeking a permanent Governance Technical Writer to help shape the documentation that supports Australia's submarine programs. As ASC evolves to support multiple submarine programs, we need a skilled technical writer who can transform complex technical, governance and business requirements into clear, structured and practical documentation. This is not a marketing, communications or copywriting role. Working closely with engineers, technical specialists and subject matter experts, you will develop and maintain policies, standards, procedures, work instructions and guidance material that support critical business operations. What you'll be doing Develop and maintain governance, process and technical documentation. Work with subject matter experts to capture, analyse and document complex information. Review documentation for clarity, consistency, accuracy and usability. Maintain alignment across documents and identify gaps, overlaps and inconsistencies. Support the continuous improvement of documentation standards, templates and practices. About you You have worked as a Technical Writer, Documentation Specialist, Quality Advisor, Process Writer or similar role. Experience developing technical, process, standards or governance documentation. Strong Microsoft 365 skillsThe ability to simplify complex information into clear, practical and user-friendly documentation. Experience within engineering, defence, maritime, resources, infrastructure, heavy industries or other highly regulated environments will be highly regarded. Eligibility This role requires a current National Police Clearance and an Australian Defence Security Clearance. Your eligibility for this role is dependent on your ability to obtain and maintain such clearance. Whilst ASC will accept all applications for this role, as this role requires an ability to access protected US defence technology, applicants holding nationality of certain foreign countries will not be eligible. To check your eligibility please visit the Australian Government Security Vetting Agency website. Benefits Unique and challenging work with a deeper purpose. Generous parental leave so you can give your family the focus it deserves. Subsidised childcare to ease the financial pressure on your family. Health and wellbeing initiatives so you can perform at your best at work. Professional development opportunities to advance your career. A diverse and supportive environment where you can thrive. Discounts and exclusive offers from leading Australian brands to help you save. Apply today for a career with a deeper purpose.Early applications are encouraged as shortlisting may commence immediately. Show more Show less Seniority level Not Applicable Employment type Full-time Industries Defense and Space Manufacturing, Maritime Transportation, and Industrial Machinery Manufacturing

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Location:BrisbaneCategory:Business SupportPosition Type:PermanentJob Reference:BOE/1948822AAttachments:Share This:Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force.Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence.We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth.The OpportunityBoeing Defence Australia is looking to recruit high performing Technical Writers to support the MQ-28 Ghost Bat program. This role can be based in Brisbane or Amberley.Candidates should possess the following attributes:Team-Oriented and Challenge-Driven: The candidate should thrive in a team environment and enjoy tackling challenges, demonstrating a collaborative spirit and a proactive approach to problem-solvingEagerness to Learn: A strong desire and ability to learn new concepts, processes, and technologies is essential, ensuring continuous personal and professional developmentDiversity and Inclusion Advocate: The candidate should actively leverage diversity and inclusion to promote innovative thinking, recognizing that a variety of perspectives can lead to more effective and creative solutionsAttention to Detail and Quality Mindset: keen attention to detail is crucial, along with a commitment to maintaining high-quality standards in all aspects of work, ensuring accuracy and thoroughness in disposal activitiesResponsibilitiesTechnical Writer responsibilities will include:Development and review of critical and routine technical publication tasks for MQ-28 Ghost Bat customersWorking closely with other Technical Writers, Subject Matter Experts, Execution Leads and engineers to ensure timely and accurate completion of tasks to achieve project deliveriesConducting quality and in process reviews and validation of technical publicationsDesirable Experience/QualificationsExperience in the development and ongoing management of technical publications is desirableS1000D experience desirableXML or SGML experience desirableTechnical illustration experience is desirableApplicants must be Australian Citizens to meet defence security requirementsWith the right attitude and communication skills, experience is not necessaryApplicants must be Australian Citizens to meet Defence security requirements. What's on offer?BDA provides people, expertise, process and tools to manage aircraft design, repair and continuing airworthiness capabilities supporting program execution and growth opportunities. Forward looking, BDA has developed a Capability Plan to meet our defence customers' evolving needs, both in Australia and internationally.Boeing values the health and wellbeing of our employees and offer true flexibility including working from home, compressed work weeks, and opportunities for part time arrangements, allowing you to balance your career with what is important to you outside of work.Other benefits:Work on cutting edge projects with opportunities to work across platforms.Attractive remuneration and annual bonus.Formal mentoring and training as well as on the job learning.Formal reward and recognition program.Access discounts for health insurance, travel and accommodation.Paid study leave, paid parental leave and Defence leave.Salary packaging options available.Health and wellbeing benefits including annual flu vaccinations and Employee Assistance Program.Social and community groups. BDA works with strong links with our global Boeing community and we strongly encourage collaboration with our international counterparts.We are committed to building an inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and veterans are encouraged to apply.If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, please click Apply Now.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. Show more Show less Seniority level Not Applicable Employment type Part-time Industries Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Defense and Space Manufacturing

Direct message the job poster from PE Global Aisling O' Leary Aisling O' Leary Senior Recruitment Consultant at PE Global The Role PE Global are recruiting for a Training Content Designer for our US Multinational accommodation services client based in Dublin CC. 6- month contract- remote role. Job ResponsibilitiesDesign and build training content across formats: eLearning modules, quick-reference guides, assessments, and onboarding programs for PRO team members and vendor agents (TTEC, Concentrix). Partner with SMEs on the PRO team to translate fraud investigation workflows, risk policies, and operational procedures into accessible, learner-ready content. Maintain and update existing training materials to stay current with policy changes, new tooling, and process improvements. Manage content in our LMS: publish modules, assign curricula, track completion, and surface gaps or stale content. Support the design of learning assessments and knowledge checks to verify comprehension and identify areas for reinforcement. Contribute to the PRO knowledge base, ensuring documentation is accurate, well-organized, and searchable. Collaborate cross-functionally with Risk Governance, Risk Transformation, and vendor management on training needs tied to new policies, product launches, and operational changes. Bring a consistent learner-focused lens to content reviews, flagging when complexity, jargon, or information density could reduce comprehension or retention. Education and Experience 0 to 2 years of experience in instructional design, learning and development, technical writing, or a closely related field. Internship experience and strong portfolio work are welcome. Demonstrated ability to break down complex processes into clear, structured content for a non-expert audience. Proficiency with at least one eLearning authoring tool (Articulate 360 / Rise, Adobe Captivate, or equivalent). Solid writing skills: clear, concise, and appropriately tailored to the audience. Comfort working with ambiguous inputs and translating them into structure learning outcomes. Strong organizational skills and the ability to manage multiple projects with competing deadlines. Interested candidates should submit an updated CV.Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net ***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland**** Show more Show less Seniority level Associate Employment type Contract Industries Staffing and Recruiting

Requisition ID 174796 Job Category: Human Resources Job Level: Individual Contributor Business Unit: Energy Delivery Work Type: Hybrid Job Location: West Sacramento; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Co…

Company Description: InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally. Based in Scottsdale, Arizona, InEight supports a remote work…

We are looking for a Documentation and Training Specialist to play a pivotal role in upskilling existing and incoming FNZers working on our exciting Syn~ Capital Markets platform. This is a highly influential role at the heart of how we build capability, confidence and quality operators within Capital Markets. You will translate deep product, operational and domain knowledge into best‑in‑class training, documentation and AI‑enabled knowledge solutions that support both internal and external sta…

Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth. The Opportunity Boeing …

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:Grade: Faculty 506Pay Range: $73,500.00 - $110,200.00Job DescriptionThis role is the design and build engine behind WGU’s Orientation experience — the role that turns program strategy into the actual modules, assets, and just-in-time supports that students see, click, watch, and learn from. Across both Traditional Orientation and the Career Accelerator program, the this role owns the ongoing maintenance, evolution, and creation of every orientation touchpoint.This is a hybrid role at the intersection of learning experience design, content creation, and digital asset development. Working closely with partners in Communications, EdTech, and Program Development, ensures the orientation experience stays current, on-brand, and pedagogically sound — while leading the design and development of just-in-time supports that help students get the right resource at the right moment of need. If the Engagement Specialist brings the student experience to life and the Operations Specialist makes it run on time, the Content Specialist designs and builds the experience itself.Primary ResponsibilitiesLearning Experience DesignDesigns and maintains the end-to-end orientation experience for both Traditional and Career Accelerator students, ensuring the journey is coherent, paced well, and grounded in adult learning principlesTranslates program goals and student needs into structured learning experiences with clear outcomes and meaningful checkpointsLeads the iteration of existing modules and the creation of new ones in response to data, student feedback, and program changesPartners with Program Development on changes that need to flow through the orientation experience, ensuring content stays accurate and aligned with program intentContent Creation & Digital AssetsCreates and maintains a wide range of digital assets across the orientation experience — videos, scripts, slides, written copy, graphics, interactive elements, and supporting materialsMaintains a library of reusable content, templates, and components that keep the experience consistent across populations and easy to update over timeEnsures every asset is on-brand, accessible, and aligned with WGU’s voice and valuesPartners with multimedia and design teams when more complex production is needed; manage external contributors and vendors as requiredJust-in-Time Support DesignLeads the design and development of just-in-time supports — in-the-moment resources triggered by student behavior, needs, or moments of frictionIdentifies gaps where students need contextual help, then design, build, and ship solutions that meet them where they areTests and iterates on JIT content based on usage data, student feedback, and Engagement Specialist inputMaintains and grows the JIT library as new student needs emerge and the program evolvesCross-Functional CollaborationPartners with Communications on messaging, brand consistency, and tone across all orientation contentPartners with EdTech on platform capabilities, content delivery, and learning system integrationsCoordinates with Engagement Specialists on content needs surfaced through student conversations and community activityCoordinates with the Operations Specialist on engagement and content-performance data that informs design decisionsRepresents the orientation experience in cross-departmental working groups as neededKnowledge, Skills & AbilitiesLearning Experience DesignDemonstrated experience designing learning experiences for adult learnersFamiliarity with instructional design models (e.g., ADDIE, SAM) and adult learning principlesAbility to translate complex content into clear, structured, learner-friendly experiencesStrong sense for pacing, scaffolding, and the moments where students need extra supportContent Creation & MultimediaStrong writing skills with the ability to adapt voice and tone for different audiences and channelsHands-on experience with content creation tools (e.g., Canva, Adobe Suite, video editing software, design platforms)Comfort with multimedia production — video scripting, basic editing, screen recordings, narrationVisual design sensibility and attention to detailProject & Program ManagementStrong project management instincts — able to balance ongoing maintenance, new content creation, and JIT development on parallel timelinesHighly organized with the ability to track multiple modules, stakeholders, and deadlines simultaneouslySelf-directed and reliable; comfortable holding accountability across multiple workstreamsCollaboration & CommunicationOutstanding collaboration skills — comfortable working across creative, technical, program, and student-facing teamsExcellent written and verbal communication skills for translating across disciplines and audiencesDiplomatic and trustworthy in cross-team work; earns confidence with internal partnersData & IterationComfort using engagement metrics, completion data, and JIT usage patterns to inform content decisionsOpen to iteration and feedback; sees content as something that improves over time, not something shipped onceCultural Competence & EquityCultural competence and demonstrated experience designing for diverse student populationsCommitment to equity, accessibility, and inclusive design in everything createdGrowth mindset with commitment to continuous professional developmentMinimum QualificationsBachelor’s degree in instructional design, education, communications, multimedia, or related field3+ years of demonstrated experience in content creation, instructional design, learning experience design, or a closely related rolePortfolio demonstrating learning design and digital content creation workHands-on experience with content creation tools (Canva, Adobe Suite, or equivalent) and basic multimedia productionExperience working with adult learners or in higher educationPreferred QualificationsMaster’s Degree in Instructional Design, Educational Technology, Adult Learning, or related disciplineExperience designing just-in-time supports, microlearning, or contextual help systemsExperience working across multiple stakeholder groups (Communications, EdTech, Program teams)Familiarity with learning management systems and digital content delivery platformsFamiliarity with WGU’s academic model, programs, or student success systemsWorking ConditionsThis is an on-site role based at WGU’s Salt Lake City officeStandard business hours with occasional flexibility required to support production timelines or program needsOccasional travel of up to 20%, including attendance at company summits (typically 1–2 per year), commencement, conferences, and other business-related eventsA Day in the LifeYour day as a Content Specialist might begin with a review of last week’s JIT support usage data — flagging two help articles that aren’t getting clicks and brainstorming what’s missing. From there, you’re in a working session with Communications to align on tone for an upcoming Orientation refresh, then in your design tool building out the next set of slides for the Career Accelerator welcome module. Mid-morning, you connect with EdTech on a platform update that affects how a key video is delivered. After lunch, you’re writing the script for a new JIT video on financial aid options, recording a voiceover draft, and queuing edits for a contractor on the final cut. By afternoon, you’re walking the Engagement Specialists through new content additions so they know what students will see next week, and updating the content backlog for the next sprint. You end the day having shaped what every new WGU student will experience in their first week — and the supports they can reach for when they need them most.WGU’s CommitmentAt Western Governors University, we believe every student deserves the opportunity to succeed. The Content Specialist plays a foundational role in our student-centered model — designing and building the orientation experience that welcomes every new student to WGU and the just-in-time supports that help them succeed throughout their journey. This position directly contributes to WGU’s mission of expanding access to quality higher education through innovative, student-focused approaches.This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.Disclaimer: This job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive.Accommodations: Applicants with disabilities who require assistance during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Higher Education

Who We AreFounded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.To learn more about UC Irvine, visit www.uci.edu.The School of Social Ecology has marshaled its interdisciplinary expertise to focus on areas including global environmental degradation, poverty and other forms of inequality, prison overcrowding and gang violence in California, healthy child development, challenges faced by an aging population, health risks and community empowerment. These efforts have made the School of Social Ecology a national leader in applying basic theory and empirical research to a range of complex societal problems. As the first and only School of Social Ecology in the nation, our researchers bring real change, in real time, to real people's lives. Combining the scientific with the practical, we turn hope for change into real answers that can leave all of us better off. Reclaiming lives. Expanding community wellbeing. And, making a safer world all around.SE-hive is a team of instructional designers who collaborate with Social Ecology faculty to design learning experiences that empower students to become transformative leaders capable of translating science into solutions to address society's challenges.Your Role on the TeamAs part of the Social Ecology instructional design team, the Instructional Designer 2 (ID 2) will support self-supported degree programs (SSDP), including our newest SSDP, launching Fall 2026, and state-supported undergraduate courses. The ID 2 will work collaboratively with the instructional design team to prepare and maintain courses, support faculty throughout course delivery, troubleshoot and support learning technologies, and contribute to team instructional design projects and initiatives.The ID 2 will use instructional design, educational technology, and multimedia development skills to help maintain, develop, troubleshoot, and shape curricular materials into consistent and engaging learning experiences grounded in sound pedagogy and best practice. They will leverage technology with intention to craft learning experiences that are clear, easy to navigate, and foster active engagement and meaningful learning. A key part of this work includes conducting quality assurance reviews to ensure course materials and environments meet established standards prior to launch, including verifying ADA compliance, copyright adherence, and other institutional obligations.The ID 2 will serve as a learning technologies resource for the team, staying current with emerging tools and trends in instructional design and educational technology. The ID 2 will provide day-to-day technical support to ensure the smooth operation of course environments and team workflows.Additionally, the ID 2 will work on instructional design content and initiatives that are of moderate scope and complexity, demonstrating a high degree of collaboration and diplomacy as well as problem analysis and creative solutions, and solve complex content or delivery related issues in collaboration with technical teams. The incumbent will interact with senior internal and external personnel and exercise judgment within defined procedures and practices to determine appropriate actions.RequiredWhat It Takes to be SuccessfulWorking knowledge of functional area and understands how work within one course may impact work being done on other courses or in other areas.Demonstrated analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.Proficiency in analytical, verbal, written and interpersonal communication skills, collaboration and negotiation skills.Working knowledge of organization policies and procedures, including policies that impact online course development.Working knowledge of instructional design principles and learning strategies, including needs analysis, backwards design, learning outcomes and assessment design, and instructional approaches including lecture, discussion, activities, projects, etc.Working knowledge of the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content, and of trends in the use and effectiveness of educational technology and learning.Working knowledge and skills with relevant business software systems.Working knowledge of adult learning theories and education methodologies.Working knowledge of e-learning strategies including but not limited to courses (e.g., processes and technologies, etc.).Experience with Canvas LMSBachelor's degree in related area and / or equivalent experience / trainingA minimum of 1 year of experienceAt least 1 year of relevant instructional design work experiencePreferredProficiency in planning, resourcing and monitoring effective design life cycles of training and other learning and performance solutions to support the organization.Proficiency in Microsoft Suite (OneDrive, Word, PPT, Excel), Google Workspace (Drive, Docs, Slides, Sheets)Experience with basic HTML codingExperience using eLearning tools such as Articulate Storyline, Rise, Adobe Creative Suite, etc.Total RewardsIn addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.The expected pay range for this recruitment is $$33.04- $$37.00 (Hourly).Conditions Of EmploymentThe University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanEmployment Misconduct*Legal Right to work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentMisconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.phpClosing StatementThe University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.Consideration for Work Authorization SponsorshipMust be able to provide proof of work authorization Show more Show less Seniority level Entry level Employment type Full-time Industries Higher Education

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.The Fab Support Documentation Specialist plays a crucial role in our Engineering department. This position is responsible for developing, maintaining, standardizing, and improving technical documentation that supports Fab Support operations. You will collaborate closely with Equipment Engineers, Maintenance Technicians, Workforce Development, and Safety teams to ensure operational documentation aligns with our ambitious business objectives.ResponsibilitiesAuthor, edit, and maintain equipment maintenance procedures, work instructions, and operational documentation.Build and standardize Preventive Maintenance (PM) and Corrective Maintenance (CM) procedures.Develop troubleshooting guides, decision trees, and recovery procedures.Manage documentation throughout its lifecycle, ensuring compliance and supporting audit readiness.Translate complex technical information into clear, structured documentation for technician and engineering audiences, and create visual work instructions using annotated photographs, diagrams, process flows, and other technical illustrations.Collaborate with various teams to capture technical knowledge and validate procedures.Lead documentation governance and compliance through its lifecycle.Minimum QualificationsBachelor's degree in Engineering, Science, Technical preferred, or a similar, with at least 1 year of related experience. An Associates degree combined with 3 or more years of relevant experience, or a minimum of 3 years in Fab Support showing technical knowledge will be considered.More than 1 year’s experience with document control and version management.Exceptional technical writing skills and editing skills.Ability to interpret engineering drawings and technical requirements.Proficiency with Microsoft Office Suite and SharePoint.Preferred QualificationsExperience in semiconductor manufacturing, Fab Support, Maintenance, Equipment Engineering, or Facilities.Familiarity with document compliance, audit readiness, and change control processes.Exposure to technical aspects of vacuum systems, pumps, abatement systems, chillers, gas delivery, or related support equipment.Strong stakeholder management.Experience with AI-assisted content creation tools to improve documentation efficiency and experience and/or interest in developing Agentic AI workflows into current or future processes. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.To learn about your right to work click here.To learn more about Micron, please visit micron.com/careersFor US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc. Show more Show less Seniority level Entry level Employment type Full-time Industries Computer Hardware Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Semiconductor Manufacturing

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesEmpower AI is seeking a Knowledge Management Lead to develop and manage the comprehensive Knowledge Management program for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 internal users and external industry partners. The Lead owns the KM Plan (strategy, governance framework, and quality assurance procedures), the centralized knowledge repository, the public and technical knowledge bases, and the knowledge content that powers Tier 0 AI self-service, and is accountable for meeting the annual Year-Over-Year Ticket Deflection target and improving First Contact Resolution. The role leads knowledge management analysts and technical writers, fosters a knowledge-sharing culture across all support teams, and integrates KM with the CX Roadmap, the Service Portal, and the Virtual Agent. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers. THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED. JOB DUTIES: Develop, deliver, and maintain the Knowledge Management Plan, including strategy, governance framework, roles, article lifecycle standards, taxonomy, and quality assurance procedures, and incorporate it into the overall Service Management Plan following acceptance. Establish and manage the centralized, searchable knowledge repository, the public-facing self-service knowledge base, and the internal technical knowledge base, ensuring content is high-quality, accurate , current, accessible, and easy to find. Own the strategy for chatbot / Virtual Agent knowledge content and intelligent content suggestions during request initiation, partnering with the Automation Engineer and UX Designer to maximize Tier 0 ticket deflection and meet the annual Year-Over-Year Ticket Deflection target. Lead, coach, and prioritize the work of knowledge management analysts and technical writers, and drive knowledge contribution from service desk, Tier II, engineering, and application teams through integrated workflows, coaching, and recognition. Foster a culture of knowledge sharing across all support teams, ensuring tacit knowledge from subject matter experts is captured and best practices and lessons learned from complex incidents are documented and available to the entire support organization. Define, track, and report KM performance metrics (article usage, ratings, search success, deflection and FCR contribution, knowledge base health) for the Customer Support Metrics Dashboard and Monthly Customer Support Activity Report, and analyze data to continuously improve content and findability. Contribute KM-driven recommendations for new content , automation integrations, and platform improvements to the CX Roadmap, and support the Annual KPI/PRS Review with KM analytics. Govern content quality, currency, Section 508 accessibility, CUI handling, and retirement; conduct periodic knowledge audits; and align KM practices with ITIL 4 and Knowledge-Centered Service principles. Qualifications REQUIREMENTS : Bachelor's degree and a minimum of 10 years of related experience (a Master's degree with 8 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted). Must be a U.S. Citizen. Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start. Must be willing and able to obtain Top Secret eligibility after start , if required by mission needs. Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting. Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision. Minimum of 10 years of experience in knowledge management, content management, or IT service management, including at least 3 years leading a knowledge management program or team for an enterprise IT support organization. Demonstrated experience developing KM strategy, governance frameworks, taxonomies, and quality assurance processes, and measuring KM impact on self-service deflection and first-contact resolution. Expert experience with an enterprise knowledge management platform (e.g., ServiceNow Knowledge Management) and with chatbot / Virtual Agent content strategy. Experience leading writers and analysts and driving knowledge contribution across technical teams. Strong analytical skills with experience using usage, search, and feedback data to drive content decisions and reporting. Excellent writing, editing, presentation, and stakeholder communication skills. DESIRED SKILLS: Knowledge-Centered Service (KCS) v6 Practices certification; ITIL 4 Managing Professional; Certified Knowledge Manager (CKM). Experience supporting Department of War ( DoW ), DoD, or other compliance-driven Federal IT environments. Experience with ServiceNow Virtual Agent, Now Assist / generative AI knowledge capabilities, and Service Portal knowledge experiences. Experience supporting external customer knowledge bases and public-facing self-service. Familiarity with customer experience (CX) measurement, including CSAT, Customer Effort Score (CES), and experience level agreements (XLAs). Experience with Power BI dashboards for KM analytics and with Section 508 accessible content standards. About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor. Pay Band Min USD $87,320.00/Yr. Pay Band Max USD $135,160.00/Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting

Savan is seeking a Technical Writer with graphic and web design experience to support the U.S. Department of Transportation (DOT), Office of the Chief Information Officer (OCIO), within the IT Governance and Program Management task area. The Technical Writer will research, write, edit, design, and publish IT governance, portfolio management, financial management, and policy documentation for DOT OCIO. Working closely with the Communications Lead, the Office of Portfolio and Financial Management, OCIO subject matter experts, and the Savan project team, this individual will produce clear, accurate, plain-language documents and visually polished communications products and will design and maintain program web content and document repositories for internal DOT audiences and external stakeholders, including the Office of Management and Budget (OMB).The successful candidate will combine strong technical writing and editing skills with hands-on graphic and web design experience and the ability to translate complex IT, governance, financial, and business process information into well-organized documents, graphics, presentations, and web content. The Technical Writer will be detail-oriented, quality-focused, and capable of managing multiple documents, review cycles, and deadlines with limited direction.Key ResponsibilitiesResearch, write, edit, and format DOT IT policies, standard operating procedures (SOPs), implementation memoranda, guidance, business process documentation, governance documentation, and related materials.Conduct executive writing, copy editing, proofreading, and plain-language reviews of IT policy, change communications, portfolio documentation, and other leadership-facing materials.Gather and validate technical and business information through interviews with subject matter experts, observation, review of existing documentation, and research of authoritative published sources.Draft, revise, and finalize governance process documentation, training materials, and related implementation products; support documentation reviews and maintain the governance documentation repository.Develop and maintain documentation supporting IT financial management, total cost of ownership, vendor management, and related business processes, including supporting briefings and presentations.Maintain and publish the IT Business Glossary, a centralized catalog of terms and acronyms supporting a common IT portfolio management vocabulary.Design graphics, infographics, diagrams, process flows, icons, and visual branding elements for OCIO documents, briefings, websites, and initiatives.Design and format executive presentations, OMB IT portfolio briefings, reports, fact sheets, and other leadership-facing products using Microsoft Office and Google Workspace.Design, build, update, and maintain program websites, intranet pages, and Google Sites and/or SharePoint sites, ensuring content is current, accurate, organized, accessible, and easy to navigate.Apply user-centered design, information architecture, and consistent visual standards to web content, document repositories, and digital products.Ensure documents, graphics, presentations, and web content comply with applicable Section 508 accessibility requirements and DOT branding and style standards.Develop and maintain document templates, style guides, formatting standards, and implementation instructions to promote consistency across OCIO products.Review and revise content prepared by others and recommend changes to scope, structure, format, and content to ensure materials meet established standards and effectively communicate intended messages.Perform final quality assurance reviews of documents, graphics, presentations, and web content prior to publication or release.Manage document version control, review cycles, stakeholder comments, approvals, and publication tracking.Perform other related duties as assigned in support of the task order.Qualifications and RequirementsBachelor’s degree in English, technical communication, journalism, communications, graphic design, information systems, or a related field.At least five (5) years of professional experience writing, reviewing, editing, and developing technical or business documentation.Demonstrated experience writing and editing technical, policy, or process documentation, including SOPs, policies, guidance, user guides, business process documentation, or similar materials.Demonstrated graphic design experience developing infographics, diagrams, process flows, visual branding elements, presentations, or similar communications products.Demonstrated web design and content management experience, including building, maintaining, and publishing content to websites, intranet pages, or collaboration sites.Strong knowledge of plain-language principles and the Plain Writing Act of 2010, with familiarity with established style guides such as the U.S. Government Publishing Office (GPO) Style Manual or Chicago Manual of Style.Working knowledge of Section 508 accessibility requirements applicable to documents, presentations, graphics, and web content.Proficiency with graphic design and layout tools, such as Adobe Creative Suite (Illustrator, InDesign, Photoshop), Canva, or similar platforms.Proficiency with web and content management platforms, such as Google Sites, SharePoint, WordPress, or Drupal, with working knowledge of HTML and CSS.Advanced proficiency with Microsoft Office, including Word, PowerPoint, Excel, and Visio, and Google Workspace, including Docs, Slides, Sheets, and Sites.Strong attention to detail and demonstrated ability to manage multiple documents, review cycles, stakeholder comments, and deadlines.U.S. Citizenship.Ability to obtain and maintain a Public Trust suitability determination.Ability to work on-site at DOT Headquarters in Washington, DC.Preferred QualificationsExperience supporting DOT or another federal civilian agency CIO organization.Familiarity with federal IT management concepts, including IT governance, Capital Planning and Investment Control (CPIC), Federal Information Technology Acquisition Reform Act (FITARA), and OMB reporting.Experience with the U.S. Web Design System (USWDS) or other federal website and digital content standards.Experience with data visualization tools, such as Tableau, Power BI, or Looker Studio.Portfolio demonstrating professional graphic design, technical writing, web design, or related work.Professional certification such as Certified Professional Technical Communicator (CPTC) or Section 508 Trusted Tester certification.Work Location and Schedule: Onsite requirement 5 days per week (Mon-Fri) at DOT DC offices.Application ProcessSubmit your application to the link on this page. Applicants selected for interviews will be notified by email or phone.CompensationThe anticipated salary range for this position is $60K–$70K. This range represents Savan Group’s good faith estimate at the time of posting and is not a guarantee of compensation.Final compensation will be determined based on factors including relevant experience, skills, education, certifications, internal equity, market conditions, and geographic location. For positions supporting federal contracts, compensation may also be subject to applicable labor category requirements, contract terms, funding, and other contract-specific provisions. As a result, actual compensation may vary from the posted salary range.EEO, including disability and veterans.Savan is an Equal Opportunity Employer and is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), marital status, disability, genetic information, status as a protected veteran, or any other applicable legally protected characteristics.If you are an individual with a disability and would like to request reasonable accommodation for the employment process, please email your request to [email protected]. For more information about our company, please visit our website at www.savangroup.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Business Consulting and Services

SummaryKnowledge Management AnalystSpringfield, VAAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.We are seeking a skilled and experienced Knowledge Management Analyst to join out team in Springfield, VA.ResponsibilitiesManage and coordinate all of the day-to-day knowledge management process activities.Creating Knowledge Management (KM) and/or Knowledge Articles (KA) for new and gap processes to identify when a standard approach is needed.Define knowledge categories.Review submitted knowledge articles to ensure the content is valid and that the qualitystandards are respected.Obtain the appropriate subject matter expert (SME) validation when needed.Identify any new content and/or solutions required to support the end users’ needs.Encourage people to contribute knowledge articles.Create and maintain knowledge templates.Pin important knowledge articles to appear at the top of search results.Gather and report on process metricsOther duties as assignedQualificationsBachelor’s Degree and 2+ years of relevant experience and or;High School and 6+ years of relevant experienceExperience posting, editing, distributing, and maintaining appropriate content for classified and unclassified websites/portals.Experience facilitating the transfer of knowledge sharing, to ensure a baseline understanding of information across the organization between customer, partners, and stakeholders.Experience creating knowledge articles to facilitate seamless exchange of information across systems.Ability to evaluate the knowledge sharing program, including using benchmarks to measure the effectives of the program.Experience developing and maintaining an accurate, consistent, repeatable process for collecting, consolidating, and creating knowledge articles.Experience organizing data, establishing file structures, and ensuring information is captured and stored in locations accessible to various user groups.Experience compiling reports on performance and usage metrics and future requirements for existing knowledge management.Active TS/SCI clearanceSuccessfully pass background and drug screeningPreferred QualificationsMaster’s DegreeKnowledge, Skills And AbilitiesAbility to obtain CI polyAbility to work independently and yet be effective within a team settingMust be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environmentDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individualsFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Excellent skills in Microsoft Word, Excel, and other Office applicationsProficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve itHow you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.  Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/  Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/#Chenega Agile Real Time Solutions, LLCEstimated Salary/WageUSD $108,800.00/Yr. Up to USD $120,000.00/Yr. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Defense and Space Manufacturing