AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Company OverviewAt Right Traffic, we revolutionize traffic control through innovative technology and unparalleled engineering. Our industry-leading solutions make work zones safer and more efficient while reducing labor costs and increasing profitability for our clients. We are committed to constantly pushing the boundaries of traffic control innovation—and we’re looking for team members who are passionate about scaling that impact.Position SummaryWe are seeking a dedicated Onboarding Specialist to join our Training Department and play a crucial role in welcoming and preparing new employees for success at Right Traffic. The Onboarding Specialist will coordinate and deliver comprehensive onboarding programs that effectively integrate new hires into the company culture, processes, and role-specific training. This role ensures new team members have the knowledge, resources, and support needed to contribute confidently and quickly.Key ResponsibilitiesCoordinate and facilitate onboarding sessions for new hires, including orientation, compliance training, and role-specific instructionDevelop and maintain onboarding materials, resources, and schedules in collaboration with the Training teamServe as the primary point of contact for new employees during the onboarding process, addressing questions and providing supportCollaborate with HR, department managers, and trainers to ensure a smooth transition for new hiresTrack onboarding progress and maintain accurate records of completed trainings and certificationsGather feedback from new employees and stakeholders to continuously improve the onboarding experienceAssist in identifying onboarding needs and recommend enhancements to training programsSupport the Training Department with administrative tasks and training logistics as neededQualifications & Experience2+ years of experience in employee onboarding, training coordination, or related HR functions Excellent communication and interpersonal skills with a customer-service mindset Strong organizational skills and attention to detailAbility to manage multiple priorities and work collaboratively across teamsExperience with Learning Management Systems (LMS) and onboarding software is a plusKnowledge of the traffic control or construction industry is advantageous but not required High school diploma required; associate or bachelor’s degree preferred Show more Show less Seniority level Entry level Employment type Full-time Job function Human Resources Industries Construction

OverviewAtkinsRéalis is one of Canada's largest private-sector nuclear engineering groups, proudly stewarding Canadian CANDU nuclear technology for more than 60 years. We deliver world-class services to the nuclear industry in Canada and internationally, and we are committed to developing the talent that supports this mission.Reporting to the Technical Training Development Manager, the Training Content Designer plays a key role in supporting Candu Energy's training transformation strategy, helping position the organization as a leader in the use of digital learning technologies that enhance workforce performance, improve safety outcomes, and enable innovative training solutions not achievable through traditional methods.As a member of a multidisciplinary training team, the Training Content Designer will develop engaging and effective learning content, including digital learning materials, visual aids, simulations, computer-based training modules, and instructor-led presentations. These learning solutions will support employee onboarding, technical proficiency, professional development, and organizational capability growth across the business.Leveraging modern learning technologies and tools, the role will also contribute to the administration and continuous improvement of the Learning Management System (LMS), ensuring training content is effectively deployed, tracked, maintained, and accessible to learners.Your roleDesign, develop, and maintain engaging instructor-led, virtual, blended, and e-learning training solutions that support workforce development, onboarding, technical training, and organizational capability growth.Collaborate with technical subject matter experts (SMEs), business leaders, and stakeholders to analyze learning needs and translate complex technical information into effective training content.Create instructional design deliverables, including learning objectives, course outlines, lesson plans, curricula, storyboards, and training roadmaps aligned with business and performance requirements.Develop and maintain training materials such as instructor guides, participant workbooks, job aids, quick reference guides, assessments, and visual learning resources.Design and build interactive digital learning experiences, including computer-based training (CBT), simulations, scenario-based learning, videos, and e-learning modules using approved authoring tools (e.g., EasyGenerator).Produce compelling visual content and multimedia assets that enhance learner engagement, knowledge retention, and safety awareness.Support the development and deployment of innovative digital training technologies that improve training effectiveness, operational efficiency, and worker safety.Review, evaluate, and update training content to ensure technical accuracy, instructional quality, regulatory compliance, and alignment with evolving business needs.Gather and incorporate feedback from learners, SMEs, instructors, and stakeholders to continuously improve training programs and learner experience.Apply adult learning principles and instructional design best practices to create effective and accessible learning solutions for diverse audiences.Coordinate the publishing, testing, and maintenance of learning content within the Learning Management System (LMS).Support LMS administration activities, including course uploads, curriculum assignments, learner enrollments, completion tracking, reporting, and content maintenance.Maintain content governance practices, including document control, version management, metadata standards, and training records.Monitor emerging learning technologies, digital training trends, and industry best practices, recommending opportunities for innovation and continuous improvement.Participate in multidisciplinary project teams supporting the Training and Onboarding team and Candu Energy's broader digital learning transformation initiatives.Ensure all training materials support organizational goals related to human performance, operational excellence, quality, compliance, and safety culture.Required InterfacesHiring Managers, Other support departments (e.g., IT, HR), Digital Solutions, Senior Leadership Team, New Employees.Work Locations:Primary work location will be in Mississauga, ON office.Occasional travel to other project sites may be required.About YouDiploma/Degree in adult education, instructional design, Human Resources, communications or similar program.5-8 years in Training & Content development including e-learning and utilization of AI assist tools (EasyGenerator).5-8 years of Learning Management System administration (in particular SAP SuccessFactors).Nuclear Industry experience considered an asset.Experience with technical writing and training coordination.High proficiency in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook).Strong analytical and problem-solving skills, with the ability to work collaboratively.Ability to adapt to last-minute changes and handle unexpected situations effectively.Ability to work in office 5 days per week.Strong planning and organizational skills, with the ability to prioritize tasks and meet deadlines.Excellent internal customer relationship skills.Exceptional communication skills, both verbal and written.Strong sense of urgency and accountability.Self-starter who can identify what needs to be done and take initiative.Extremely detail-oriented.Rewards & benefitsExplore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.Make the most of diverse opportunities for training and professional development to grow your skills and expertise.And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.Be rewarded. Find out more.About AtkinsRéalisWe're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.Find out more.Additional informationAtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as "AtkinsRéalis") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).Successful applicants will be notified about AtkinsRéalis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Engineering Services

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.LocationHybrid if located in Toronto or Ottawa. Remote for other locations in CanadaAbout The TeamThe Kinaxis training and enablement team creates engaging, high-impact learning experiences that help customers realize maximum value from Kinaxis solutions. We also equip partners and internal teams with the knowledge and skills needed to drive customer success and product adoption.As a contract Curriculum Developer on this team, you will design and develop training content that simplifies complex supply chain concepts and helps learners build expertise on Kinaxis solutions. Working closely with subject matter experts and cross functional experts, you will create high quality learning content, hands on labs, and assessments that support our global learning strategy. This role is for someone who can hit the ground running, quickly build the technical expertise needed and deliver against an active road mapVacancy StatusThis is an existing job vacancyPortfolio or Work Samples (Optional): If you have a portfolio or relevant work samples you'd like to share, please provide a link on the application questions. You may also include the link on your resume instead.What you will doAnalyze learner roles, training needs, and workflows to define learning objectives and appropriate training solutionsDesign and develop engaging learning experiences and supporting assets, including e-learning, instructor-led training (ILT), virtual ILT (vILT), performance support tools, hands-on labs, assessments, and knowledge checks that align with learning objectives and real-world product workflowsBuild and validate hands-on labs and technical exercises that let learners practice real product workflows in a live environmentApply instructional design best practices, adult learning principles, Bloom's Taxonomy, and Web Content Accessibility Guidelines (WCAG) 2.2 AA to design and develop trainingCollaborate with product experts, instructors, and other stakeholders across business units to gather information, validate technical content, and incorporate feedbackManage assigned curriculum development projects, including schedules, quality, standards, deliverables, dependencies, stakeholder reviews, and progress reportingDevelop content to our established standards, templates, and style guide so that what you build is consistent with the rest of our catalogDocument your work and hand off cleanly, ensuring source files, lab configurations, and content decisions are captured for ongoing maintenanceWhat we are looking forRequired QualificationsA bachelor's degree, diploma, or equivalent professional experience in instructional design, education, computer science, engineering, communications, or a related fieldFour or more years of experience in developing curriculum, technical training, learning content, or coursewareExperience designing learning solutions including e-learning, instructor-led training, hands-on labs, technical simulations, and assessments for enterprise software or technology productsStrong technical aptitude and a track record of learning complex products quickly enough to teach themStrong knowledge of instructional design and adult learning principles, with experience designing and developing objective-driven and outcome-driven curriculum and assessments, and technical writingStrong written and verbal communication skills with the ability to explain complex technical concepts to diverse audiencesProject management skills including planning, tracking, and coordinating deliverables, with proven ability to manage multiple projects and meet quality and timeline expectationsStrong stakeholder management and problem-solving skills with a continuous improvement mindsetStrong interest and ability to adopt AI tools in day-to-day work; experience with prompt engineering and AI-assisted content development is a strong plusPreferred QualificationsExperience developing e-learning using modern authoring tools such as Rise 360, Camtasia, or similar platformsExperience with virtual lab or sandbox platforms such as CloudShare or similarFamiliarity with the Learning Management Systems (LMS) and digital learning platforms, such as Docebo or similar platformsKnowledge of supply chain management, enterprise software, ERP, or SaaS products is an advantageExperience with Kinaxis Maestro is a strong plusPrior experience in a contract or consulting capacity, delivering into an existing team and processWhat Makes You SuccessfulYou are someone who:Puts the learner first, designing learning experiences around learner needs, context, and desired outcomes, even when stakeholder preferences may differGets productive quickly and is comfortable delivering before you know everythingEnjoys simplifying complex technical concepts into engaging learning contentIs curious, innovative, and passionate about modern learning technologiesThrives in a collaborative, fast-paced, global environmentTakes ownership and consistently delivers high-quality workBuilds trusted relationships with cross-functional stakeholdersIs committed to continuous learning and improving learner outcomesWork With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:Flexible vacation and Kinaxis Days (company-wide days off)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathonsFor more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Engineering Industries Software Development

Location: This position is remote within Canada.Job Description.Huge is looking for a Director of AI Content Strategy to drive innovation and excellence. This role will lead the development and execution of AI-powered content strategies integral to designing seamless, scalable content ecosystems that deliver measurable results for our clients. As an AI content strategy expert, this role requires a strategic thinker who is an expert in Conversational AI and Generative AI, with a proven track record in AI-driven product experiences.As a Director, you’ll lead and drive projects that help clients future-proof their content experiences and maximize the value of their content—identifying opportunities, defining strategies, and creating actionable roadmaps to achieve their goals. You’ll define frameworks, steward content governance, craft conversational guidelines, and partner closely with cross-disciplinary teams to bring world-class digital experiences to life.What You’ll Be Doing.Act as a subject matter expert for our internal team and a trusted advisor for day-to-day and senior clients. Drive content governance, audits, workflow design, and lifecycle management.Create and evolve information architecture, content models, taxonomy structures, and metadata systems.Develop strategy, including voice & tone frameworks, messaging guidelines, and systemized content patterns.Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels.Design and lead conversation strategy for chat, voice, and next-generation agentic experiences.Build dialogue flows, interaction scripts, guardrails, and error-handling pathways.Demonstrate an applied understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations.Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs.Create AI content pipelines, including frameworks for governance, training data readiness, and human-in-the-loop review.Architect intent taxonomies, entity structures, and conversational knowledge hierarchies.Work directly with engineering and product teams to deploy and optimize experiences across conversational AI platforms (chatbots, voice assistants, agentic systems, etc.).Lead client relationships as the senior content & AI strategist across engagements.Identify opportunities for account growth and partner with pitch teams to shape winning proposals.What We’d Like To See.12+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment.Proven experience in enterprise-scale content systems, governance, and information architecture.Expertise in these foundational areas of content strategy:Content governance, audit, and lifecycle managementInformation architecture and content modelingEditorial strategy and voice/tone frameworksTaxonomy strategyMulti-channel content planningExpertise in these areas of AI & Conversational Design: Conversation strategyConversation design and dialogue flow mappingUnderstanding of LLM behavior, prompting, and limitationsExperience with conversational AI platforms (chatbots, voice assistants, agentic systems)Golden query/response development and testingAI content pipeline strategy Intent taxonomy Demonstrated ability to lead multidisciplinary teams and manage large-scale client engagements.Strong communication skills, with the ability to translate complex systems into simple, compelling narratives.Comfort working in fast-paced environments and balancing multiple programs simultaneously.About HugeHuge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.The salary range for this position is as listed below. Exactly where a prospective employee will be paid within this range will depend on, among other factors, the actual salary ranges for current and former employees who are either currently filling a similar role or did in the past; the candidate’s depth of experience and qualifications; the level of specialization the role requires; budgetary considerations; the market demand for that role and the local market conditions that exist where the employee will be based. For current Huge employees, tenure will also be a consideration.Wage Disclosure$135,000—$180,000 CAD Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Design Services, Technology, Information and Internet, and Advertising Services

Location: Ottawa Toronto ONDuration: 12+ Months contractLooking for a Technical Writer with strong Data Warehousing/Data Engineering knowledge to document enterprise technology and data frameworks.Key Requirements:5+ years in Technical Writing / Technical DocumentationStrong understanding of Data Warehousing, ETL/ELT, data pipelines & data modelingExperience documenting technical architecture, data flows, APIs and integration patternsAbility to work with Architects, Developers, Data Engineers & SMEsDatabricks & Medallion Architecture (Bronze/Silver/Gold) preferredExperience with Confluence, Markdown, Git, Visio/Lucidchart/Draw.ioBanking/financial domain experience is a plus, especially LoanIQ/DEAL Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Quesnel Corporate Office is currently recruiting a Temporary Documentation Specialist (12-month position).Reporting to the Logistics Manager- Shared Services, and working out of our Quesnel office, this role will be responsible for all sales and transportation-related documentation. The position works closely with our Sales and Logistics teams to ensure our products are delivered to our customers.The Documentation Team is responsible for all documentation matters related to getting our products to market, including interactions with Custom Brokers and Transportation partners, Rates, Accounts Payable, Invoicing and Claims Processing. The Shared Services Team provides centralised documentation services for all West Fraser commodities from our North American Divisions.You'll DoSupport sales and transportation documentation requirements in all West Fraser’s commodities across our North American divisions.Accurately verify and process invoicesPerform weekly reconciliations.Investigate and resolve invoice issues.Support various documentation functions as required.Collaborate with teams across West FraserYou HaveStrong attention to detailsAbility to effectively work with deadlines and quickly change priorities.Strong communication and organizational skillsComputer literacy in Microsoft OfficeOur Highly Competitive Compensation Package IncludesCompetitive base salary with annual bonus opportunity and the salary range is between $52,000-$62,000 depending on education and work experience.Outstanding benefits package including medical, dental, pension, life insurance, disability, accident insurance, vacation, and holidays. Your Workplace Location:Quesnel has a population of approximately 25,000 and features all major conveniences, including its own airport. Quesnel offers affordable housing, modern recreational and educational facilities, regular community events, and a range of recreational activities for outdoor enthusiasts. It doesn’t take long to feel part of Quesnel’s welcoming community.About UsWest Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe.From lumber to engineered wood products, West Fraser delivers high-quality, naturally renewable building materials to the world. In all aspects of our business, we’re committed to responsible product sourcing and harvesting practices, backed by globally-recognized forest certifications.DiversityAt West Fraser, we strongly believe promoting diversity and inclusion is essential to our success. Our commitment to creating inclusive workplaces is reflected in our core values, and we constantly strive to foster a culture that values and respects every individual’s unique background and perspective. By joining us, you will have the opportunity to be a part of a team dedicated to shaping a brighter future by embracing diversity and promoting inclusivity. Join our team at West Fraser and help us build a more diverse and inclusive community.SustainabilityWest Fraser is fully committed to sustainable forest management as defined in our environmental policy, which is reflected in every aspect of our work. We adopt new technologies and innovations to create exceptional building materials. Wood products are a natural, renewable, recyclable, and environmentally sustainable choice for consumers who prioritize sustainability.Sustainability Report | West FraserLearn more about us! Show more Show less Seniority level Entry level Employment type Full-time Job function Administrative Industries Paper and Forest Product Manufacturing

Direct message the job poster from Rivago Infotech Inc Sarvan kumar Sarvan kumar Senior Talent Acquisition Specialist at Rivago Infotech Inc Role: Technical Writer – Banking Domain (LoanIQ / DEAL)Location: Ottawa / Toronto (Hybrid)Role OverviewWe are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.Key Responsibilities1. LoanIQ & DEAL DocumentationCreate, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.Document:Business process flowsFunctional features and capabilitiesSystem workflowsUser guidesOperating proceduresFAQs and troubleshooting guidesCollaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.Ensure documentation remains accurate and up to date with system enhancements and process changes.2. Onboarding & Knowledge ManagementDesign and maintain onboarding material for:LoanIQDEAL PlatformOther Banking and Lending systemsCreate role-based onboarding guides for:Business UsersOperations TeamsTechnology TeamsNew JoinersDevelop learning paths, quick-start guides, reference manuals, and training content.Support knowledge transfer sessions and onboarding workshops.Establish documentation standards, templates, and best practices.3. Documentation GovernanceMaintain centralized documentation repositories within Confluence.Ensure version control and adherence to documentation standards.Review and improve existing documentation for clarity, completeness, and usability.Work closely with stakeholders to identify documentation gaps and drive continuous improvement.4. Stakeholder CollaborationPartner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.Participate in requirement discussions and solution walkthroughs to understand system changes.Translate technical and business information into content suitable for multiple audiences.Required Skills & ExperienceBanking Domain ExpertiseStrong understanding of:Commercial LendingCorporate BankingLoan ServicingSyndicated LoansCredit OperationsExperience documenting banking applications and operational processes.LoanIQ ExperienceHands-on knowledge of Finastra LoanIQ.Understanding of:Deal SetupFacilities & LoansDrawdownsInterest & FeesPaymentsLoan OperationsReconciliation ProcessesDocumentation ToolsAdvanced experience with:ConfluenceMicrosoft Office SuiteVisio / Lucidchart (preferred)SharePoint (preferred)Core CompetenciesExcellent written and verbal communication skills.Strong interviewing and information-gathering skills.Ability to translate complex technical concepts into business-friendly documentation.Strong attention to detail and organizational skills.Ability to work independently with minimal supervision.Preferred QualificationsExperience in Investment Banking, Commercial Banking, or Lending Operations.Exposure to Agile delivery methodologies.Experience creating training material and onboarding curricula.Familiarity with Jira and SDLC processes.Experience working with globally distributed teams. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Staffing and Recruiting

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Canada. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

WHAT ON EARTH IS DECIEM?We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.We are DECIEM, The Abnormal Beauty Company.We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!WHAT WE'RE LOOKING FORThe Technical Writer, Engineering supports the Engineering and Validation & Technology Transfer teams by developing, coordinating, and maintaining technical documentation required for capital projects, equipment qualification, validation, and technology transfer activities. Reporting to the Senior Manager, Validation & Technology Transfer, this role ensures documentation is accurate, compliant, audit-ready, and completed in accordance with DECIEM procedures, cGMP requirements, and applicable regulatory standards.Working closely with Engineering, Manufacturing, Quality, R&D, Validation, Technology Transfer, Finance, and other cross-functional teams, this role coordinates document preparation, approval workflows, and document control activities while driving continuous improvements in documentation processes and standards.This is a full-time and permanent position based out of our Production Facility in Etobicoke. This position requires candidates to work 5-days a week on-site.PAY RANGEThe anticipated hourly range for this position is $55,000 to $60,000.Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.WHAT YOU'D BE DOING IN THIS ROLEDevelop, review, and maintain technical documentation supporting Engineering, Validation, and Technology Transfer activities, including User Requirement Specifications (URSs), validation protocols, IQ/OQ/PQ documentation, PPQs, Compounding Batch Records (CBRs), SOPs, and technical reports. Ensure technical documentation is accurate, complete, and compliant with DECIEM procedures, cGMP requirements and applicable regulatory standards. Collaborate with technical subject matter experts to translate engineering, validation, and manufacturing information into clear, standardized, and compliant documentation. Coordinate documentation deliverables throughout the project lifecycle, ensuring timely reviews, approvals, and signatures across Engineering, Quality, Manufacturing other stakeholders. Track documentation status, identify potential delays, and communicate risks that could impact project timelines or regulatory compliance. Support document revisions resulting from engineering changes, validation activities, process improvements, deviations, CAPAs, and change controls. Partner with Engineering, Validation, Technology Transfer, Manufacturing, Quality, R&D, and Document Control to support capital projects, new product introductions, and validation activities. Support internal and external audits by ensuring documentation is complete, organized, and inspection ready. Provide guidance on documentation standards, templates, and best practices to promote consistency across Engineering, Validation, and Technology Transfer activities. Maintain documentation trackers and monitor project documentation status to ensure deliverables are completed on schedule. SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONECollege Diploma, bachelor’s degree or equivalent education in a technical, scientific, or related discipline. Equivalent combinations of education, training, and relevant work experience will be considered. 1 - 3 years of technical writing experience supporting Engineering, Validation, Manufacturing, or Quality functions in a regulated manufacturing environment. Demonstrated experience preparing manufacturing documentation in compliance with cGMP, Health Canada, FDA, ISO, and DECIEM expectations. Strong technical writing, editing, proofreading, and document management skills. Excellent organizational and project coordination skills, with the ability to manage multiple priorities and deadlines. WHAT YOU'LL BE GAINING BY JOINING OUR TEAMThere’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. 6 months of paid time off for new parents (inclusive of all genders). Monthly catered lunches and chances to connect with your teammates. Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. First dibs on new products. A generous discount on DECIEM products for you, your family, and your friends. BUILDING GROWTH TO POWER GOODWe are a People first company that lives by our core values to…✨ Defy Convention. ✨ Make it real. ✨ Play in the grey. ✨ Build Bridges. ✨ Be the rabbit. These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!SUSTAINABILITY AND SOCIAL IMPACTDECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.CREATING A HUMAN WORLD OF BEAUTYDECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.WANT TO JOIN US? Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3#SP Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Research Services

JOB SUMMARY:  The Technical Writer II produces, translates, updates and manages primarily game-related documents and text content, and may occasionally review and translate documents for the Human Resources, Technology and Marketing departments, in accordance with established procedures and standards. Interacting with various departments in offices across North America, he or she is comfortable writing and translating for a wide range of audiences and purposes, demonstrates solid analytical skills and has work experience in a multidisciplinary and creative environment, preferably in the gaming industry. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Essential duties and responsibilities include but are not limited to the following:  From a set point in the production workflow through release by the QA department, produce and/or oversee all game text content and documentation, primarily in English, in accordance with established quality standards. In collaboration with game development teams and the Quality Assurance team, ensure compliance with established standards and certification laboratory requirements. Act as a guide and subject matter resource for game studios regarding game documentation processes, including descriptive documents and game text content, the creation of graphic help pages, their validation, and the handling of quality assurance tickets. Validate the accuracy of all text content and game rules, ensuring that language and tone are appropriate for the casino gaming industry. Write, maintain and translate documents and contents relating to assigned projects from multiple departments, in French and English. Collaborate with project managers to ensure that writing and documentation procedures and standards are applied. Other projects and duties as assigned by the manager. REQUIRED SKILLS AND EXPERIENCE:  Bachelor’s degree or college diploma (DEC) in a related field or relevant experience. 5+ years of work experience in technical writing. Excellent writing skills in English. Excellent verbal and written communication skills, in both French and English. Ability to write clear and complete descriptive texts from complex game mechanics.  Demonstrated organizational skills and attention to detail. Strong time management skills with an ability to meet deadlines. Comfortable using computer-assisted translation (CAT) and AI tools, as well as website translation plug-ins. Excellent interpersonal and adaptability skills. Good ability with the Office suite and Teams. Good knowledge of the casino game industry. ASSETS: ​​Knowledge of management software (Easy Redmine, Jira…). ​Experience in a game development environment. ​Able to work as part of a team or independently.​ PHYSICAL DEMANDS:         While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.        Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.        Depending on the position, may have to travel locally, nationally or internationally BLUBERI VALUES: We Are the New School Clarity and Transparency Find It, Fix It, Own It Standard Operating Success Easiest Company to do Business With It’s a Team Sport Celebrate Wins, But Never Be Satisfied ABOUT THE COMPANY: Welcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our team are masterminds of developing highly original software and technology solutions that spice up the gaming scene. Bluberi is rapidly expanding and offers 8 offices throughout North America - headquarters in Las Vegas, NV, and design studios located in Reno, NV, Drummondville, QC, Moncton, NB, Austin, TX and our newest studios in Montreal, QC, Las Vegas, NV, and Atlanta, GA. We bring over 30 years’ industry experience, and we’re committed to delivering standout casino gaming experiences to players and operators alike. Our creative innovators are on a mission to shake things up with fun-driven products. At Bluberi, we dare to be bold, proud of our creativity, enjoy being disruptors and are always ready to add a little extra imagination with a twist into everything we do.ABOUT THE TEAM: Our team is a powerhouse of talent, uniting skilled professionals from diverse fields such as mathematics, visual arts, software engineering, game design, audio engineering, and quality assurance. With its head office in Las Vegas, the R&D team in Drummondville and studios all over North America, Bluberi is a fast-growing company offering a multitude of opportunities.  Driven by the passion to create captivating slot machines that inspire and entertain, we’re shaping the future of gaming, together, one brilliant idea at a time!  À PROPOS DE L’ÉQUIPE : Notre équipe est une véritable mine de talents, réunissant des professionnels spécialisés dans divers domaines tels que les mathématiques, les arts visuels, le génie logiciel, la conception de jeux, la conception sonore et l'assurance qualité. Avec son siège social à Las Vegas, son équipe de recherche et développement à Drummondville et ses studios répartis dans toute l'Amérique du Nord, Bluberi est une entreprise en pleine croissance qui offre une multitude de possibilités. Animés par la passion de créer des jeux de casino captivants et divertissants, nous façonnons ensemble l'avenir du jeu, une idée brillante à la fois! RÉSUMÉ DU POSTE : Le ou la titulaire de ce poste produit, traduit, met à jour et gère principalement le contenu texte des jeux et la documentation connexe. Il ou elle peut également produire, traduire et mettre à jour de la documentation pour les services des ressources humaines, de la technologie et du marketing, dans le respect des procédures établies et d’un niveau élevé de qualité et de standards. Travaillant avec diverses équipes dans plusieurs bureaux à travers l’Amérique du Nord, la personne recherchée rédige et traduit du contenu de types variés pour différents publics, fait preuve de solides capacités d’analyse et possède une expérience professionnelle dans un environnement multidisciplinaire et créatif, idéalement dans le domaine du jeu. RESPONSABILITÉS PRINCIPALES :<span Show more Show less Seniority level Associate Employment type Full-time Job function Writing/Editing Industries Gambling Facilities and Casinos

Technical Writer 9/3/26 Lively, Ontario, CAN, P3Y 1L7 36852 Onsite PositionLocation: 25 Fielding - Hard Rock CanadaManager: Technical Publications SupervisorDivision: Parts and ServiceShift: 5x2Travel Requirements: Up to 10%Job OverviewThe Technical Writer is responsible for independently developing, maintaining, and publishing complete technical publications supporting KMT Hard Rock equipment. This role produces structured technical documentation that enables safe installation, operation, maintenance, and repair of equipment across global aftermarket environments.This role ensures documentation is technically accurate, clearly structured, compliant with KMT standards, and aligned with product release schedules and engineering change activities. Through effective collaboration with engineering, production, and service teams, this role contributes directly to technician efficiency, equipment uptime, regulatory compliance, and overall aftermarket performance.Key Job ResponsibilitiesIndependently develop and maintain complete technical publications aligned with engineering inputs and product release timelines.Interpret engineering drawings, schematics, and specifications to produce accurate, service-ready documentation.Collaborate with engineering, production, and service teams to gather, validate, and clarify technical information.Apply structured authoring principles, metadata, and reuse strategies to improve consistency and efficiency.Ensure documentation meets standards for clarity, terminology, compliance, and usability.Perform thorough self-review to ensure accuracy and readiness prior to peer review.Identify and resolve routine documentation inconsistencies and escalate complex issues as needed.Coordinate publishing outputs and translation/localization activities.Independently prioritize and coordinate assigned deliverables, balancing routine deadlines and dependencies with minimal supervision.Recommend improvements to documentation, workflows, and usability.Qualifications/RequirementsTechnical certification, diploma, degree, or equivalent learning in technical communication, engineering technology, trades, manufacturing, service, quality, or a related technical field.Equivalent combinations of education, technical training, documentation experience, and practical technical exposure will be considered.Two to five years of progressive experience in technical documentation, structured authoring, technical validation, or cross-functional documentation development within industrial or heavy equipment environments. Equivalent demonstrated capability may be considered in lieu of years of experience.Exposure to mining, heavy equipment, manufacturing, industrial, service, parts, training, or field environments is considered an asset.Exposure to XML/DITA, CCMS, CMS, CAD, illustration, publishing, or translation/localization tools is considered an asset.Ability to independently develop complete technical, procedural, or service-oriented documentation from multiple source inputs.Ability to interpret and synthesize drawings, specifications, procedures, stakeholder input, and other source data to produce clear and usable content.Working technical aptitude with the ability to build product knowledge quickly and apply it to documentation decisions.Ability to apply standards, terminology, structured content practices, and documentation tools consistently with minimal supervision.Strong written, visual, and verbal communication skills to gather information, validate assumptions, and explain technical content clearly.Strong quality mindset with the ability to identify and resolve routine inconsistencies and escalate complex technical or data issues.Ability to prioritize and coordinate multiple assigned deliverables, balance routine deadlines and dependencies, and communicate risks to quality or timelines.Continuous improvement mindset with ability to suggest practical improvements to documentation usability, workflow, or consistency.Compensation RangeAt Komatsu, base pay is just one part of a comprehensive total compensation package designed to support and reward our employees.For this role, the annual base compensation range is $70,000 CAD to $85,000 CAD. The final offer will be determined based on several factors, including the candidates' skills, experience, qualifications, and the position location.Additional OfferingsRelocation SupportAdditional InformationWe are currently recruiting to fill an existing vacancy within our organization. The successful candidate will be hired to fill a current role that is actively open and ready for immediate placement.Company BenefitsKomatsu provides an extensive and robust employee package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.Competitive wagesAnnual BonusComprehensive health and insurance benefits packageCompany-sponsored registered pension plan (RPP) and matching programEmployee and family assistance programsPersonal wellness allowancePaid uniform and personal protective equipmentPaid vacation timePaid sick timeCompany-supplied toolsTraining and education supportEmployee social engagement activities and benefitsDiversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ Use of Artificial Intelligence in Recruitment Komatsu uses artificial intelligence (AI), to assist with applicant screening during the recruitment process. These tools analyze candidate information based on predefined criteria set by the company for the position requirements and generate outputs such as candidate recommendations.AI refers to machine-based systems that infer from input data to produce outputs that may influence hiring outcomes. While AI supports initial screening, final decisions are made by human recruiters and hiring managers.Company InformationKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.EEO Statement Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.Accommodations during the recruitment process are available on request.While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Machinery Manufacturing

Do you want to impact the hardest-working people in the world?Then Jobber might be the place for you! We are looking for a Customer Success Enablement Specialist (Knowledge Management & AI) to join our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.The Team:Our Customer Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners who use Jobber.The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Customer Onboarding and Product Support. As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value.The Role:As Customer Success Enablement Specialist, you create and maintain the trusted knowledge that powers Jobber's Customer Success teams and the AI experiences that support them. Reporting to the Senior Manager, Enablement & Knowledge Systems, your focus is technical writing, content design, and knowledge management, ensuring information is clear, discoverable, and optimized for both people and AI. Working within the Enablement team, you partner closely with Product, AI, Data, Customer Success, and subject matter experts to create and maintain the knowledge that powers Customer Success workflows, in-flow learning, conversational & agentic AI, agent assist, search, self-service, and other AI-enabled customer experiences.This is a hands-on knowledge management role in an AI-first Customer Success organization. The knowledge you create is more than documentation. It forms the trusted knowledge layer that enables Customer Success teams to find accurate answers and powers AI systems to deliver reliable, contextual support. By creating high quality, structured, and AI-ready knowledge, you help improve customer experiences, strengthen AI performance, and enable Jobber to scale support through both people and technology.In this role, you own a portfolio of knowledge assets from creation through ongoing maintenance, ensuring they remain accurate, well structured, discoverable, and optimized for both human use and AI retrieval. You continuously improve your content alongside product, process, and customer changes, applying established knowledge management and AI readiness standards. The quality of the knowledge you own directly contributes to content quality, AI performance, and release readiness, supporting the overall health of Jobber's knowledge ecosystem.This is a hands-on role for someone who enjoys bringing structure to complexity and takes pride in creating knowledge that helps both people and AI perform at their best. You bring strong technical writing and information architecture skills, exercise sound editorial judgment, and use customer, operational, and AI performance signals to continuously improve the quality, usability, and effectiveness of the knowledge you own.The Customer Success Enablement Specialist will:Own a portfolio of knowledge assets: Create, maintain, and continuously improve knowledge assets throughout their lifecycle, ensuring they remain accurate, discoverable, version controlled, and aligned with Jobber's knowledge management and AI readiness standards. Create trusted, AI-ready knowledge: Develop knowledge base articles, SOPs, workflows, playbooks, and enablement content that supports Customer Success teams and AI-enabled experiences. Apply technical writing, information architecture, taxonomy, metadata, and content standards to optimize knowledge for both people and AI. Translate change into knowledge: Partner with Product, AI, Data, Customer Success, and subject matter experts to turn product releases, process updates, and operational changes into trusted knowledge that keeps Customer Success teams and AI experiences current. Continuously improve knowledge quality: Use QA findings, Voice of Customer insights, search analytics, frontline feedback, and AI performance signals to identify knowledge gaps, improve content, validate AI readiness, and strengthen the quality of your portfolio. Support learning in the flow of work: Create and maintain role-specific onboarding resources, reference materials, and performance support content that helps Customer Success teams learn, adapt, and perform confidently. Contribute to AI enablement: Partner across Product, AI, Data, Customer Success, and Enablement to support AI-powered workflows, validate knowledge quality, and improve the knowledge layer that powers conversational & agentic AI, agent assist, search, self-service, and other AI-enabled experiences. To be successful, you should have:Experience in knowledge management, technical writing, enablement, or a related field within a SaaS or customer-facing organization, with a track record of creating and maintaining high quality knowledge content using platforms such as Confluence, Guru, Notion, or Helpjuice, grounded in established knowledge management practices such as Knowledge-Centered Service (KCS). Hands-on experience administering modern help desk and knowledge base software, such as Zendesk Guide, Intercom, Help Scout, or Document360, with familiarity with HTML and CSS for custom formatting and basic Markdown highly preferred. Hands-on experience with Git-based documentation workflows, a Docs as Code approach where content is authored, version controlled, and peer reviewed in GitHub, which the team uses actively. Strong technical writing, information architecture, and content design skills, with a critical eye for structuring information. You organize complex technical hierarchies, taxonomy, metadata, tags, and content standards so that dry, multi-layered workflows stay highly digestible for people and optimized for AI retrieval. Technical curiosity and aptitude, with comfort diving into platform settings, reading API documentation, and capturing clean, annotated screenshots or GIFs that make guides visually clear. General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and middleware, enough to document technical concepts accurately and credibly. Experience owning the end-to-end documentation creation process, with strong time-management skills and the ability to provide clear status updates on tasks as assigned. Experience preparing knowledge for AI-enabled experiences, including conversational & agentic AI, agent assist, LLM-based search, self-service, or other AI-powered knowledge systems. Strong editorial judgment and a continuous improvement mindset, using customer feedback, search insights, QA findings, conversation intelligence, and AI performance signals to strengthen the quality and effectiveness of knowledge. Excellent collaboration skills, with the ability to partner across Product, AI, Data, Customer Success, and subject matter experts to translate complex information into trusted knowledge. Strong organization and prioritization skills, with the ability to manage an assigned portfolio of knowledge assets in a fast paced environment. Location:We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.Compensation:At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,700, a midpoint of $84,400, and a maximum salary of $97,100, designed to show the progression from learning the ropes to truly excelling.We design our compensation to reflect each team member’s skills and experience in relation to the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support both your growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions within the role, while offers below the midpoint reflect expected proficiency and strong potential with room to develop in the role. Some opportunities may be a lateral move and are not guaranteed a compensation bump. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!What you can expect from Jobber:A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.A bit more about us:Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win! Show more Show less Seniority level Entry level Employment type Full-time Job function Other Industries Software Development

Sommaire du posteLe ou la rédacteur(trice) technique bilingue est responsable de la rédaction, de la traduction, de la révision et de la mise à jour de la documentation liée au logiciel ERP, en français et en anglais. La personne participe à la production de guides utilisateurs, procédures, notes de mise à jour, de certains contenus de formation et libellés applicatifs, tout en veillant à la qualité linguistique, à la cohérence terminologique et à l’exactitude fonctionnelle des contenus.Elle collabore étroitement avec l’équipe de développement, d’assurance qualité et d’implantation afin d’assurer la livraison d’une documentation claire, structurée et à jour.Responsabilités principalesRédiger, réviser, traduire, mettre à jour et structurer la documentation en français et en anglais.Adapter la documentation existante, les procédures, les guides utilisateurs et les notes de mise à jour.Traduire et réviser les libellés, les messages système et certains contenus de formation.Assurer la cohérence terminologique au sein de l’application et de la documentation.Collaborer avec les analystes, développeurs, équipe AQ et équipe d’implantation afin de valider l’exactitude du contenu des documents produits.Effectuer des vérifications dans l’application pour s’assurer de la qualité, de la clarté et de la conformité des textes affichés à l’écran.Identifier, documenter et signaler les anomalies de traduction, de libellés ou de documentation.Effectuer les révisions linguistiques et intégrer les corrections reçues.Préparer, organiser et publier les documents dans les répertoires ou plateformes internes appropriés.Maintenir à jour les fichiers de suivi, les glossaires, les bases terminologiques et les documents d’avancement.Participer à l’amélioration continue des pratiques, gabarits, outils et processus de rédaction et de traduction.Fournir un soutien transversal en révision, traduction et validation linguistique à différentes équipes ou lignes de produits de l’organisation, selon les priorités d’affaires.Apprendre à naviguer dans l’ERP et à en comprendre les principales fonctionnalités afin de produire une documentation claire, exacte et adaptée aux utilisateurs.Poste à 100% Télétravail,Tâches spécifiques pouvant être confiéesProduire, Traduire Et Mettre à Jourguides utilisateurs;procédures internes;documentation de formation;notes de mise à jour;aide en ligne;Effectuer le suivi de l’avancement des travaux de rédaction et de traduction.Modifier la mise à jour d’images, de captures d’écran et de visuels liés à la documentation.Participer aux échanges de validation avant publication.Profil recherchéExcellente maîtrise du français et de l’anglais, à l’écrit.Capacité à vulgariser de l’information technique et fonctionnelle.Très bonne aptitude à rédiger de façon claire, structurée et rigoureuse.Souci du détail, de la qualité linguistique et de la cohérence.Bonne capacité d’analyse, d’organisation et de gestion des priorités.Autonomie, sens de l’initiative et esprit de collaboration.Capacité à travailler avec plusieurs intervenants et à gérer plusieurs livrables simultanément.Capacité à évoluer dans un environnement en développement continu, avec une approche pragmatique orientée vers les priorités et l’amélioration progressive.Capacité à apprendre rapidement un environnement applicatif complexe et à en comprendre les processus afin de produire une documentation pertinente.ExigencesFormation en rédaction, traduction, communication, langues, documentation technique ou domaine connexe.Expérience en rédaction technique, traduction et gestion documentaire en environnement logiciel, dans un contexte bilingue français anglais.Bonne connaissance de la suite Microsoft Office, particulièrement Word et Excel.Expérience avec des outils de traduction ou de gestion terminologique, un atout.Expérience de travail avec un ERP ou des applications d’affaires, un atout.AtoutsConnaissance d’outils comme Trados Studio, Antidote, SharePoint, Teams, Visio ou autres outils documentaires.Familiarité avec les processus de développement logiciel, d’assurance qualité et de publication documentaire.Seul les candidats retenus seront contactés. Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature. Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection.L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler sur des postes publiés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe de recrutement de talents pour un entretien, dès lors que les critères requis sont satisfaits. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Outsourcing and Offshoring Consulting

Location: Ft. Meade, MDRequired Clearance: TS/SCI CI PolyEmployment Type: Full-Time RegularShift: DayTravel: NoRelocation Assistance: YesCompany OverviewWe are Ennoble First. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. Ennoble First is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into an opportunity.Position DescriptionEnnoble First is seeking a Sr. Knowledge Manager (Requirement Engineer) to support mission-critical intelligence operations at Ft. Meade, MD. This position focuses on aligning knowledge management processes, technologies, and requirements management practices to improve information sharing, operational workflows, and analytic production across the Intelligence Community.The ideal candidate will bring experience supporting knowledge management initiatives within DoD or IC environments, with strong expertise in process improvement, requirements analysis, workflow optimization, and collaboration across technical and mission stakeholders.Primary Responsibilities Align processes and technology to enable effective information sharing by analysts and organizations for analytic production. Utilize centralized and peripheral databases, content management, and records management systems to optimize workflow and data accessibility. Compile reports on performance, usage metrics, and future requirements for existing knowledge management capabilities, including search, discovery, storage, retrieval of data, formal production, and taskings. Disseminate intelligence products across separate networks and portals to ensure information availability. Apply requirement management methodologies and best practices to assist in developing or reengineering processes while ensuring alignment with organizational mission needs and priorities. Act as a liaison between J2 customers and IT/KM Requirements Analysts to integrate knowledge management requirements into the overall requirement management cycle. Identify organizational customers and suppliers and document key processes and workflows as required. Design, document, and assess new processes while ensuring compliance with DoD and Intelligence Community policies and standards. Plan for new processes and associated technology changes to enhance operational effectiveness and mission support.Required Qualifications Bachelor’s degree in Information Systems, Business, or a related discipline. Additional years of relevant experience may be considered in lieu of degree requirements. 8+ years of experience supporting knowledge management, requirements engineering, or related mission support activities. Active TS/SCI clearance with CI Polygraph required. Experience with knowledge management platforms, databases, and information-sharing tools within DoD or Intelligence Community environments. Experience documenting operational workflows, business processes, and mission requirements within DoD or Intelligence Community environments. Experience supporting enterprise content management, records management, or information-sharing platforms. Demonstrated ability to apply requirement management methodologies to improve operational workflows and mission alignment. Experience collaborating with cross-functional teams, including IT personnel, analysts, and senior leadership, to define and integrate knowledge management requirements. Strong verbal and written communication skills, including technical documentation and process design experience. Understanding of DoD and Intelligence Community policies related to knowledge management and requirements management.Preferred Qualifications Experience supporting Agile development or Agile program environments. Familiarity with cloud-based knowledge management solutions such as SharePoint Online, AWS, or Azure. Experience supporting process improvement initiatives and workflow automation efforts. Strong analytical and problem-solving capabilities. Experience supporting DoD or Intelligence Community stakeholders in operational environments. Hands-on experience with enterprise knowledge management tools and methodologies. Understanding of IT systems, data governance, and information lifecycle management principles.Pay Range$75,000–$120,000The Ennoble First pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.EEO StatementEnnoble First is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.E-Verify ParticipationEnnoble First participates in E-Verify.Learn more at www.dhs.gov/E-Verify.E-Verify is a registered trademark of the U.S. Department of Homeland Security.Ennoble First is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Ennoble First participates in E-Verify. The information below will be listed on our website's careers landing page.EEO is the Law | Pay Transparency Nondiscrimination E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

1. About Our Client:The organization operates in the enterprise data access and analytics industry, addressing challenges related to secure, governed access to distributed data environments. It enables enterprises to power AI and analytics without traditional data consolidation costs and complexities by leveraging open standards such as Trino and Apache Iceberg. The company supports global enterprises in fueling AI and enterprise intelligence initiatives.2. About the Opportunity:The Senior Technical Writer role is focused on owning and improving complex technical documentation related to the organization''s platform and products. The position involves collaborating with engineers, product managers, and experts to ensure accurate and timely content delivery. This role contributes to shaping documentation strategies, enhancing AI-assisted content workflows, and ensuring documentation meets diverse user needs across their journey.3. Responsibilities:• Plan, write, and continuously improve technical documentation including configuration, deployment, integration, and query references.• Collaborate with software engineers, product managers, and subject matter experts to gather accurate technical information and manage review cycles.• Lead documentation efforts tied to significant platform and product initiatives.• Evaluate and optimize content for AI consumability and discoverability.• Apply structured content approaches tailored to different audience needs and stages.• Contribute to documentation standards, style guidelines, and peer reviews.• Advocate for documentation requirements during product development planning.• Pilot AI-assisted drafting tools, assessing output quality and defining verification processes.• Support documentation platform replatforming by providing content and authoring expertise.4. Requirements:• Seven or more years of technical writing experience with a portfolio focused on developer-facing or data infrastructure documentation. Writing samples required.• Ability to work autonomously in a fast-paced, ambiguous environment and make informed content decisions.• Experience managing documentation for complex SaaS, cloud, or data platform products.• Proven skills in managing subject matter expert relationships and driving review processes.• Proficiency with docs-as-code workflows including Git/GitHub, Markdown, and static site generators.• Interest or experience in content architecture, structured authoring, and documentation platform tooling.• Excellent written communication skills in US English.• Bachelor’s degree in a technical field or equivalent professional experience.• Strong plus for familiarity with AI system documentation consumption or hands-on experience using large language models in content workflows.• Nice to have: basic scripting or automation skills (Python, JavaScript, or similar).5. Pay Range and Compensation Package:• Pay range for this role is $120,000 to $150,000 USD.• Compensation packages are influenced by candidate skills, experience, education, training, and location.• Equity packages (ISOs) and comprehensive benefits are included.6. Benefits & Perks:• Flexible paid time off• Equity packages• Competitive payEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Software Development