AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact.This is a remote role, candidate must be located and eligible to work in India.ResponsibilitiesCollaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experienceConducts assessments within the operation and with clients to identify needs and opportunitiesMap use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contractDevelops the Conversational AI strategy for projectsDesigns conversational scenarios, flows, and dialogues for chatbots and voicebotsCreates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectationsImplement the bot on the CAI platform, implementing the flows, KB, etcParticipates in KPI analysis, generating qualitative insights and reports to inform project decisionsSupports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvementsDrives continuous improvement of the conversational experience and overall user satisfactionTrains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI EngineerOversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixesIntegrates client-approved changes and enhancements during project executionSkills And QualificationsFluent in written and spoken English (C1 level minimum)Experience in conversational design for chatbots and voicebotsStrong knowledge in Conversational AI, LLM, Agentic AI and NLUStrong understanding of conversational UX and specificities of each channel: chat or voiceAbility to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid botsUnderstanding of LLM functioning and RAGPerfect written and verbal communicationAbility to explain and defend design choices and user experience strategiesAbility to work in multicultural environmentFamiliarity with conversational AI platforms (e.g. Cognigy)Experience with voice interfaces and speech technologies (STT/TTS)Understanding of multilingual conversational designKnowledge of analytics tools to track user interactions and performanceAbout UsFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Engineering, and Design Industries Outsourcing and Offshoring Consulting and Artificial Intelligence

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job DescriptionThe Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business.The Colleague Experience Servicing Strategy is the structured approach American Express and Colleague Experience Group is taking to deliver support services to colleagues, ensuring interactions are efficient, consistent, and tailored to individual needs. It encompasses tiered support models, integrated technology platforms, and strong governance of knowledge assets to enable seamless resolution of colleague inquiries.The Knowledge Management Manager will establish and lead the Knowledge Management capability for CEG, creating the strategy, governance, content model, and operating disciplines required to make trusted knowledge a core enabler of the Colleague Experience Servicing Strategy. This is a build-and-transform leadership role with accountability for moving Knowledge Management from distributed practices to a scalable, governed, measurable, and globally consistent capability.The role will define the Knowledge Management governance model, develop the content strategy, and establish the intent architecture, taxonomy, and knowledge structures that enable colleagues, servicing teams, digital channels, and AI-powered experiences to find and use the right information at the right time. The manager will connect business intent, colleague needs, servicing journeys, content, and technology so knowledge becomes a foundational layer of the servicing ecosystem.This role combines strategy and execution leadership. The manager will translate the Knowledge Management vision into an actionable roadmap, stand up new capabilities and ways of working, and build and lead a new team to deliver the on the servicing strategy. Success will require strong leadership, influence, and stakeholder management across Servicing Strategy, Product, Technology, COEs, regional servicing teams, content owners, and other CEG partners.ResponsibilitiesEstablish and lead the Knowledge Management (KM) capability for CEG, defining the vision, strategy, roadmap, operating model, capabilities, success measures, and implementation approach required to enable global servicing.Define and implement the KM governance model, establishing clear decision rights, ownership, standards, controls, roles and responsibilities, and content lifecycle practices to ensure knowledge remains accurate, relevant, trusted, and sustainable.Develop and lead an enterprise content strategy for servicing knowledge, defining how content is created, prioritized, structured, reused, localized, maintained, and retired across the knowledge ecosystem.Define the intent architecture, taxonomy, and metadata framework that connects colleague needs and servicing intents to the right knowledge, workflows, digital experiences, and support pathways across Tier 0–3 servicing.Position KM as a critical enabler of the Colleague Experience Servicing Strategy, embedding knowledge across colleague journeys, agent experiences, self-service channels, case/contact center tools, and AI-enabled servicing capabilities.Design and evolve a centralized, scalable knowledge ecosystem, driving the rationalization and migration of distributed content while establishing an architecture that enables intuitive discovery, effective reuse, and consistent servicing experiences.Partner with Product and Technology leaders to shape business requirements and ensure knowledge platforms and capabilities are integrated, searchable, measurable, AI-ready, and optimized for effective retrieval and reuse.Harness servicing data and insights to continuously improve knowledge effectiveness, using case histories, search behavior, colleague and user feedback, and performance data to identify knowledge gaps, prioritize opportunities, and improve content and servicing outcomes.Establish the KM measurement framework and management routines, defining meaningful measures of content health, findability, adoption, self-service effectiveness, resolution outcomes, engagement, and overall business impact.Lead the implementation, adoption, and scaling of KM platforms and capabilities, overseeing business readiness, testing, deployment, change management, training, and onboarding across markets and servicing domains.Build and lead a high-performing KM team, defining the organizational structure, roles, and capabilities required; attracting and developing talent; setting clear objectives; and creating a culture of accountability, collaboration, and continuous improvement.Provide end-to-end strategy and execution leadership for the KM portfolio, translating the long-term vision into actionable priorities while balancing capability building, transformation milestones, near-term delivery, and measurable business outcomes.Build strong partnerships with senior leaders and stakeholders across Servicing Strategy, Product, Technology, COEs, regional servicing teams, and content-owning functions to establish shared priorities, navigate dependencies and trade-offs, and drive decisions across organizational boundaries.Serve as a trusted advisor and change leader for Knowledge Management, creating alignment around the KM vision, influencing senior stakeholders, communicating progress and impact, and driving adoption of common knowledge practices globally.Provide proactive leadership of risks, dependencies, and strategic opportunities across the KM transformation, using effective governance, stakeholder engagement, and escalation to maintain momentum and deliver sustainable outcomes.Qualifications8+ years of relevant experience in knowledge management, content strategy, service delivery, digital servicing, operations transformation, or a related field; experience establishing or materially transforming a Knowledge Management capability is strongly preferred.Demonstrated ability to translate strategy into execution, including building roadmaps, operating models, governance, processes, and teams in a complex global environment.Strong knowledge of Knowledge Management disciplines including governance, content strategy, knowledge architecture, taxonomy, metadata, intent design, search/findability, and content lifecycle management.Experience connecting knowledge strategy to servicing journeys, self-service, case/contact center operations, digital products, and/or AI-enabled experiences.Proven people leadership capability, including building teams, setting direction, developing talent, managing performance, and leading through ambiguity and change.Exceptional stakeholder management and influencing skills, with the ability to align senior and cross-functional stakeholders, facilitate decisions, manage competing priorities, and drive outcomes without relying solely on formal authority.Strong communication and executive presence, with the ability to simplify complex topics, articulate a compelling vision, and communicate strategy, progress, risks, and outcomes to varied audiences.Proven ability to lead complex cross-functional initiatives and deliver scalable solutions across business, product, technology, and operations partners.Strong analytical and program management skills, with a data-driven approach to prioritization, performance measurement, and continuous improvement.Experience with AI-enabled knowledge, conversational AI, chatbots, enterprise search, or retrieval technologies is a plus.About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Financial Services

Job DescriptionJob DescriptionAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Securities Services business to provide a comprehensive view.As a Knowledge Manager associate in our team, you will be at the forefront of managing and enhancing our content database, ensuring that our sales materials (including proposals, pitch books and brochures) are compelling, accurate and globally-consistent. You will collaborate with sales, product, client service and other subject matter experts to ensure content and stats are accurate, consistent and approved. You will also create materials for sales training, such as case studies, information on product overviews and strategy, oversee client feedback program, and prepare competitor analysis.Job ResponsibilitiesMaintain, update and enhance content used for client-facing documentation (proposals, pitchbooks and other similar documents) provided to prospective and existing clients in pursuit of winning or retaining business.Develop external and internal content in partnership with sales and product, including case studies, and product overviews & strategy documents.Coordinate with subject matter experts to update database with new responses as products are enhanced.Partner with subject matter experts to conduct periodic end-to-end reviews of responses in the database to ensure changes in business, value proposition, regulatory environment, staff, locations, etc. are correctly captured.Leverage AI-enabled workflows, data visualization tools, automation technologies, and emerging capabilities to improve data management, streamline processes, and deliver actionable insights to the businessSource and manage J.P. Morgan statistics in the creation of sales documents or in answering questions from clients or prospects globally.Prepare competitor data analysis to support sales initiatives and strategies.Perform vendor administration activities such as user access management and training, and act as a point of contact, liaising with vendor support to quickly resolve issues.Required Qualifications, Capabilities And SkillsMinimum 4 years of work experience in financial services industry, within content/database management, pre-sales, business development or marketing experience.Excellent verbal and written communication skills, with a thorough knowledge of American and British English language, grammar, spelling, punctuation, and usage, as well as the Associated Press (AP) style guide.Confidence, assertiveness, and professionalism to partner closely with all levels of management.Proficiency with MS Word, Excel, PowerPoint and AI tools required.Strong project management skills with the ability to manage tight schedules.Ownership and solution-oriented mindset, takes end-to-end responsibility of projectsStrong analytical and problem-solving skills, including the ability to interpret data, identify trends, and translate findings into actionable business insights.Preferred Qualifications, Capabilities And SkillsBachelor's degree (BA or BS) in finance, business preferred, but not required.An understanding of custody, fund services, or securities services industry and products is a plus.Experience working with structured datasets, relational databases, Python, Alteryx, SQL, Power BI, Tableau, or similar technologies to support reporting, automation, and data management initiatives.Self-starter with sound judgment and ability to operate independently and apply initiative.ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other, Information Technology, and Management Industries Financial Services

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Liminal Custody Smaran Rao Smaran Rao Executive Search / Leadership Hiring / Talent Acquisition About the Role: We are looking for a Technical Writer to create and maintain high-quality API and developer documentation for Liminal's Wallet-as-a-Service (WaaS) and Digital Asset Custody platform. This role is instrumental in delivering an exceptional developer experience by making API integration intuitive, efficient, and seamless for our customers.The ideal candidate is an engineer-turned-technical writer with hands-on coding experience and a passion for simplifying complex technical concepts. You should have proven experience working with API-first products and creating public-facing developer documentation for technical audiences. You will collaborate closely with Engineering, Product Management, Developer Relations, and Solutions Engineering teams to produce clear, accurate, and user-friendly documentation for APIs, SDKs, Web3 services, and integration workflows.In this role, you will develop API references, integration guides, quick-start tutorials, code samples, release notes, and troubleshooting documentation that enable developers to successfully integrate with Liminal's platform. You will also play a key role in continuously improving our developer portal and documentation ecosystem, ensuring it remains comprehensive, up to date, and aligned with evolving product capabilities.Responsibilities:Write and maintain public-facing API documentation, developer guides, and integration tutorials.Collaborate with engineering and product teams to translate technical features into developer-friendly documentation.Ensure API usability and clarity by creating structured, well-organized documentation.Maintain OpenAPI (Swagger) documentation and ensure accuracy.Develop code examples, API workflows, and troubleshooting guides.Continuously improve documentation based on developer feedback, analytics, and support queries.Align documentation updates with new product releases and API changes.Implement best practices for documentation versioning, SEO, and accessibility.Assist in creating video walkthroughs, API onboarding tutorials, and technical blogs.Desired Candidate Profile:4+ years of experience as a Technical Writer in an API-first product.Hands-on experience in writing public-facing developer documentation.Strong knowledge of REST APIs, JSON, OpenAPI (Swagger), and API documentation tools.Ability to read and write code snippets (JavaScript, Python, Node.js, or similar).Experience with developer portals (e.g., GitBook, ReadMe, Docusaurus, or similar).Proficiency with Markdown, AsciiDoc, or other documentation tools.Experience with Postman, API testing tools, and developer environments.Strong ability to simplify complex technical concepts for developers and non-technical users.Good to Have:Startup experience and the ability to work in a fast-paced, dynamic environment.Familiarity with crypto, blockchain, Web3, or DeFi APIs.Experience working with Git and version control for documentation.Background in software development or engineering.Experience in setting up CI/CD workflows for automated documentation updates.About Liminal : Liminal Custody is a digital asset management infrastructure platform, offering secure wallet infrastructure and custody-technology solutions for institutions across the digital asset spectrum. This allows organizations to enforce complex transaction policies, and automate their treasury operations, all while maintaining direct control over their assets.Founded in 2021, Liminal is certified with SOC 2 Type II, ISO 27001 & 27701 standards. Headquartered in Singapore, with offices across India, UAE, and Taiwan, Liminal serves clients across the APAC and MENA regions, helping them scale and manage digital asset operations securely and in compliance with regulatory standards.Our website - https://www.liminalcustody.com Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology and Writing/Editing Industries Software Development, IT Services and IT Consulting, and Data Infrastructure and Analytics

Job TitleTechnical AuthorJob DescriptionR&D Technical Author | Pune, India | Full-timeThe Product Technical Author is responsible for developing and maintaining clear, accurate, safe, and reusable technical information for Vanderlande products. Working as part of multidisciplinary R&D teams, the Product Technical Author converts engineering information into user-focused content that supports the assembly, installation, operation, inspection, and maintenance of automated material-handling equipment. The role contributes throughout the product lifecycle and ensures that documentation is delivered in alignment with applicable standards, product changes, and release requirements.Your RoleAs a R&D Technical Author, you will increase customer satisfaction and productivity by providing outstanding, high-quality user information. You and your team will design and develop technical product content and documentation, including mechanical assembly, installation, maintenance, packaging manuals, technical data sheets, animations, and training materials.The focus is on creating purposeful, easy-to-understand content that meets the needs of the target audience.You will work closely with colleagues and subject matter experts to keep content complete and up to date and to maximize content reuse through the Component Content Management System (CCMS).What You Will Do/Key ResponsibilitiesTechnical Content and Documentation DevelopmentCompose and develop user information, including manuals, animations, and training materials.Proactively obtain, analyze, and validate technical information from R&D engineers, product owners, safety specialists, service specialists, installation teams, manufacturing teams, and other subject matter experts.Understand technical constructions and machines at an overall level and transform technical information into clear guidance that meets end-user requirements.Transform engineering information, drawings, specifications, and technical discussions into clear, user-focused content documentation.Apply Vanderlande documentation styles, terminology guidelines, and content models.Develop visually engaging content with a preference for animations and reduced text where appropriate.Create or update technical illustrations from 3D models and engineering data.Apply Vanderlande illustration standards.Verify consistency between illustrations and technical instructions.Maintain content in the Component Content Management System (CCMS) using structured authoring principles, content reuse strategies, metadata, content models, and publication workflows.Participate in product development activities to identify documentation requirements.Assess documentation impacts of engineering changes and product updates.Maintain documentation throughout the product lifecycle.Incorporate approved safety information, safety notices, and information about residual risks into the technical documentation.Collaborate with safety specialists and engineers to validate safety-related content.Perform peer reviews of technical content and illustrations. Coordinate technical reviews with subject matter experts and ensure review comments are implemented appropriately.Agile & Jira WorkingCreate, estimate, and maintain documentation work items in Jira.Participate in relevant Agile ceremonies, such as sprint planning, backlog refinement, daily stand-ups, and sprint reviews.Report progress, risks, and dependencies to stakeholders.Project & Stakeholder CollaborationWork closely with engineers, customers, and other stakeholders to gather and validate technical information.Effectively participate in projects and contribute to achieving key milestones.Review and assess the quality of work created by colleagues to secure and share knowledge.Identify, manage, and escalate issues and risks that may impact project timelines.Ensure documentation and content are complete, accurate, and delivered according to project requirements.Planning & Continuous ImprovementManage personal planning and balance competing priorities effectively.Provide accurate feedback on progress, status, and planning.Contribute to continuous improvement of content development processes and tools.Support knowledge sharing and best practices within the Global Learning & Content Development team.Continuously improve the effectiveness and usability of technical information for customers and Vanderlande employees.Contribute to improvements in content models, templates, authoring standards, terminology, publication workflows, and documentation processes.What You BringBachelor’s degree in engineering, aviation, or a related technical field3+ years of relevant experience, preferably inLogistic process automationCapital goods industryIndustrial system integrationAbility to successfully manage competing deadlines and balance priorities.Didactic mindset with a strong desire to share knowledge and experience.Excellent communication and interpersonal skills at all levels.Strong team-player mentality with a results-oriented, determined, and confident approach.Influential, proactive, conscientious, and problem-solving mindset.Strong interest in translating expert technical knowledge into effective user information.Professional-level spoken and written English.Knowledge of an additional foreign language is an advantage.Technical SkillsMicrosoft OfficeXML editors / Structured Authoring ToolsContent Management SystemsSolidWorks Composer or equivalent technical illustration softwareDITA and Component Content Management Systems (CCMS)Jira or Agile Project Management ToolsENOVIA, PLM, or similar engineering data management systemsExperience with technical illustrations, animations, and reusable content developmentAbout VanderlandeThe Global Learning & Content Development department is responsible for customer training and documentation delivery for Airport and Distribution projects worldwide. The department also supports the Technology business unit by delivering manuals for product development.The team consists of professionals working across several global offices and is dedicated to delivering optimal knowledge transfer so that customers and Vanderlande employees can safely build, operate, and maintain our complex automated systems.Website www.vanderlande.comWhat We OfferWorking at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey. Here is what that looks like in practiceCompetitive Salary Package30 days of annual leave (pro-rated from the start of the financial year), including22 paid leave days8 sick/casual leave daysApplicable government holidaysFlexible and hybrid working model that promotes work-life balanceAccess to Vanderlande Academy and a wide range of learning and development programsComprehensive medical insurance coverage, including parental coverageOpportunities to participate in diverse Vanderlande communities, networks, and employee initiativesOpportunity to collaborate globally with customers, engineers, and technical teamsHow We WorkWe work by three values Every day better, We care, and Team play.In practice, this means we drive customer success, lead with transparency, celebrate what we achieve together, and do what we say.Ready to apply?Are you interested in this position? Apply directly via our careers page with your CV/Resume and motivation letter.Diversity & InclusionVanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Automation Machinery Manufacturing and Industrial Machinery Manufacturing

Who We AreSimpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.About The RoleYou'll join our Technical Support team as a technical writer. You'll write the documentation that helps customers understand and use the product. You'll report into Support, so you'll work closely with agents and support leaders to shape what the knowledge base should become. You'll also partner with product managers, designers, and engineers to document features before they ship.Your writing will shape how well customers can help themselves. You'll help reduce ticket volume, speed up support responses, and give the AI assistants that handle customer questions better material to work with. It's a hands-on writing role that directly affects customer experience.What You'll DoWrite and update knowledge base articles for the product areas you own, including admin guides, how-tos, and troubleshooting contentWork with the support team to spot common customer issues, close gaps in the KB, and decide what to update nextPartner with PMs and engineers as new features get built, drafting release notes, in-app help text, and UX microcopy along the wayOwn one or two product areas as your main focus, and pitch in on shared areas when neededCreate your own screenshots and short screen recordings to go with your writingExplain AI features clearly, including what they can and cannot do, and how the guardrails workWrite content that reads well for people and also works for the AI assistants pulling from the KBReview and edit content from other writers against our style and voice guidelinesHelp keep the KB healthy, including style guide upkeep, consistent terminology, and review workflowsRefresh older docs as the product changes, and clean up what's outdatedWhat We're Looking For3 to 6 years of technical writing or product content experience, ideally at a B2B SaaS companyA good understanding of how enterprise software works, including permissions, roles, integrations, admin versus end-user experiences, and multi-step workflowsClear, concise writing with strong editorial judgment and the ability to edit your own work wellFamiliarity with common style guides such as the Microsoft Writing Style Guide or the Google Developer Documentation Style GuideProduct thinking: you connect features to the real problems users are trying to solve, and you see content as part of the product experienceComfort looking at support data like ticket trends and common failure points to guide your workA sense of how the KB feeds into support tools, whether that's agent assist, chatbots, or AI assistantsComfort working in agile cycles with shifting scope and tight turnaroundsA portfolio with published KB articles, release notes, or product UX copyHands-on experience with a content management system (CMS) for knowledge base or help center content, including publishing and review workflows, versioning, tagging or taxonomy setup, and managing content across draft, review, and published statesHands-on experience writing API documentation, including endpoint references, request and response examples, authentication flows, error handling, and code snippetsBasic understanding of information architecture and how to structure content wellNice to haveWriting experience in intranet, employee experience, collaboration, or productivity productsExposure to Knowledge-Centered Service (KCS) or a similar way of running support contentExperience writing for or about AI and LLM features, including prompt guidance and content that AI can retrieve from cleanlyComfort using AI tools responsibly in your own writing workflow, from drafting to editingSome background in content design systems or terminology governanceWhat You'll GetMeaningful ownership from day one, with room to grow into content strategy and IA workMentorship from a senior IC on UX writing, content design, and information architectureDirect partnership with support, product, and design teamsA predictable release cadence and clear delivery expectationsVisibility into how your work moves the metrics Support cares aboutYour Voice, UnfilteredWe value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interviewOur process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.Simpplr’s Hub-Hybrid-Remote ModelAt Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Venture Capital and Private Equity Principals

Who We AreSimpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.About The RoleYou'll join our Technical Support team as a technical writer. You'll write the documentation that helps customers understand and use the product. You'll report into Support, so you'll work closely with agents and support leaders to shape what the knowledge base should become. You'll also partner with product managers, designers, and engineers to document features before they ship.Your writing will shape how well customers can help themselves. You'll help reduce ticket volume, speed up support responses, and give the AI assistants that handle customer questions better material to work with. It's a hands-on writing role that directly affects customer experience.What You'll DoWrite and update knowledge base articles for the product areas you own, including admin guides, how-tos, and troubleshooting contentWork with the support team to spot common customer issues, close gaps in the KB, and decide what to update nextPartner with PMs and engineers as new features get built, drafting release notes, in-app help text, and UX microcopy along the wayOwn one or two product areas as your main focus, and pitch in on shared areas when neededCreate your own screenshots and short screen recordings to go with your writingExplain AI features clearly, including what they can and cannot do, and how the guardrails workWrite content that reads well for people and also works for the AI assistants pulling from the KBReview and edit content from other writers against our style and voice guidelinesHelp keep the KB healthy, including style guide upkeep, consistent terminology, and review workflowsRefresh older docs as the product changes, and clean up what's outdatedWhat We're Looking For3 to 6 years of technical writing or product content experience, ideally at a B2B SaaS companyA good understanding of how enterprise software works, including permissions, roles, integrations, admin versus end-user experiences, and multi-step workflowsClear, concise writing with strong editorial judgment and the ability to edit your own work wellFamiliarity with common style guides such as the Microsoft Writing Style Guide or the Google Developer Documentation Style GuideProduct thinking: you connect features to the real problems users are trying to solve, and you see content as part of the product experienceComfort looking at support data like ticket trends and common failure points to guide your workA sense of how the KB feeds into support tools, whether that's agent assist, chatbots, or AI assistantsComfort working in agile cycles with shifting scope and tight turnaroundsA portfolio with published KB articles, release notes, or product UX copyHands-on experience with a content management system (CMS) for knowledge base or help center content, including publishing and review workflows, versioning, tagging or taxonomy setup, and managing content across draft, review, and published statesHands-on experience writing API documentation, including endpoint references, request and response examples, authentication flows, error handling, and code snippetsBasic understanding of information architecture and how to structure content wellNice to haveWriting experience in intranet, employee experience, collaboration, or productivity productsExposure to Knowledge-Centered Service (KCS) or a similar way of running support contentExperience writing for or about AI and LLM features, including prompt guidance and content that AI can retrieve from cleanlyComfort using AI tools responsibly in your own writing workflow, from drafting to editingSome background in content design systems or terminology governanceWhat You'll GetMeaningful ownership from day one, with room to grow into content strategy and IA workMentorship from a senior IC on UX writing, content design, and information architectureDirect partnership with support, product, and design teamsA predictable release cadence and clear delivery expectationsVisibility into how your work moves the metrics Support cares aboutYour Voice, UnfilteredWe value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interviewOur process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.Simpplr’s Hub-Hybrid-Remote ModelAt Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Physics Subject Matter Expert (AI Training)About The RoleWe're looking for physics experts in Johannesburg and across South Africa to help train and evaluate cutting-edge AI models. Your deep understanding of physics will directly shape how AI reasons through complex problems — from undergraduate mechanics to graduate-level electromagnetism and beyond.This is a fully remote, flexible contract role where your subject matter expertise is the most valuable thing you bring. No AI background required.Organization: AlignerrType: Hourly ContractLocation: Remote (Johannesburg, South Africa)Commitment: 10–40 hours/weekWhat You'll DoDesign challenging, rigorous physics problems across domains such as mechanics, electromagnetism, thermodynamics, and quantum physicsDevelop clear, step-by-step solutions that demonstrate precise reasoning and logical structureEvaluate AI-generated responses for scientific accuracy, depth of reasoning, and quality of explanationCollaborate with researchers to develop and refine benchmarks spanning undergraduate to Masters-level physicsProvide structured, actionable feedback that helps AI systems reason more like expert physicistsWho You AreCurrently pursuing or have completed a Masters degree in Physics, Applied Physics, or a closely related field — from University of the Witwatersrand, UCT, University of Pretoria, or equivalentStrong physics reasoning and problem-solving skills across multiple advanced domainsAble to communicate complex concepts clearly and concisely in writingDetail-oriented with a systematic approach to quality and accuracySelf-motivated and comfortable working independently and asynchronouslyNo prior AI experience requiredNice to HaveExperience with data annotation, evaluation systems, or academic content creationFamiliarity with AI or machine learning conceptsBackground in research, tutoring, or technical writingWhy Join UsWork directly on frontier AI projects in partnership with leading AI research labsFully remote and async — work on your own schedule from anywhereFreelance perks: high autonomy, variety, and global collaborationContribute to meaningful work that advances the state of AI in STEMPotential for ongoing contract renewals and expanded project scope Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Research, Analyst, and Information Technology Industries Technology, Information and Internet

Key ResponsibilitiesTraining Needs Analysis* Conduct skills gap assessments for Technicians and workshop personnel.* Engage with technical experts, service management, and operational leaders to identify training requirements.* Review business performance indicators, customer satisfaction scores, warranty claims, and technical reports to identify development opportunities.* Develop annual training content plans aligned to business objectives.Technical Training DevelopmentDevelop and maintain technical training programs covering:* Toyota TEAM-GP* Vehicle Systems* Advanced Automotive Technologies* Workshop OperationsTechnical Training* Technician training (theory and practical).* Technician skill assessment and certification.Technical Content Creation* Technician training manuals* Facilitator guides* Technical presentations* Workshop practical exercises* Diagnosis case studies* Competency assessments* Knowledge tests* Technical reference guides* Online technical training contentE-Learning Development* Convert classroom content into engaging online learning experiences.* Develop interactive e-learning modules using instructional design principles.* Create multimedia learning content including: o Videoso Animationso Scenario-based learningo Interactive assessmentso Microlearning modules* Ensure content is compatible with the company Learning Management System (LMS).* Maintain content consistency, quality, and branding standards.Learning Management System (LMS) Administration* Upload and maintain learning content on the LMS.* Manage learner enrolments and course structures.* Monitor learner completion rates and training compliance.* Generate training and competency reports.Assessment and Certification* Design competency-based assessments.* Develop practical and theoretical evaluations.* Measure training effectiveness through assessments and learner feedback.* Support technician certification and service advisor accreditation programs.Continuous Improvement* Regularly update content based on: o New vehicle technologieso Manufacturer requirementso Customer service trendso Business needso Industry best practices* Evaluate training effectiveness and implement improvements.* Research emerging learning technologies and digital training trends.With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.With Africa For AfricaMore information: www.cfaogroup.comThe Toyota Technical Training Specialist is responsible for designing, developing, implementing, and maintaining high-quality training programs and learning materials for Toyota Technical Training for Technicians and Workshop Personnel.The role focuses on creating both instructor-led classroom training and digital learning content that supports employee competency development, improves customer satisfaction, enhances technical capability, and ensures alignment with manufacturer standards, company procedures, and industry best practicesExperienceEssential* 3-5 years' workshop experience as Toyota Technician.* 3-5 years' experience in course delivery to Technicians (Technical Training).* 3-5 years' experience in training content development.* Experience designing classroom and online learning materials.* Experience working with Learning Management Systems (LMS).* Experience developing technical training programs for Technicians.* Experience with instructional design software such as Articulate i-Spring suite or similar tools.Core CompetenciesTechnical CompetenciesAutomotive Knowledge* Strong understanding of automotive systems and repair processes.* Understanding of emerging technologies such as EV, Hybrid, and ADAS systems.Direct Training* Course delivery.* Classroom Training for Technicians.* Practical workshop training for Technicians.* Technician Skill Assessment and Certification.Instructional Design* Adult learning principles.* Curriculum development.* Training needs analysis.* Competency-based learning design.Content Development* Technical writing.* Training material development.* Assessment design.* Multimedia content creation.Digital Learning* LMS administration.* E-learning authoring tools.* Video and digital content development.Behavioural CompetenciesCommunication* Excellent written and verbal communication skills.* Ability to explain complex technical concepts in a clear and engaging manner.Stakeholder Management* Builds strong relationships with technical experts, management, and operational teams.Customer Focus* Demonstrates a strong understanding of customer experience principles.Planning and Organizing* Manages multiple projects and deadlines effectively.Innovation* Develops creative and engaging learning solutions.Attention to Detail* Produces accurate, high-quality learning materials with strong version control.Problem Solving* Identifies learning gaps and develops practical solutions.Adaptability* Responds effectively to changing technology, products, and business requirements.Key Performance Indicators (KPIs)* Training programs developed and launched according to plan.* Number of technical training courses created or updated.* Number of customer service training courses created or updated.* Technician certification and competency ac Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design Industries Transportation, Logistics, Supply Chain and Storage

Job ID: 5661 Data is the foundation of our business and confidence in data is key for serving our customers in the right way in Large Corporates and Institutions (LC&I). Are you passionate about information architecture and would you like to build deep insight into the LC&I data landscape? We are now looking for an Information Architect who will play a pivotal part in driving strategic deliveries in our Data & AI transformation and ensure reliable and high quality data both for business processes and regulatory purposes.About Our TeamWelcome to LC&I Data Management. We collaborate closely with the LC&I business and help implementing clever data management practises, often in a complex data landscape. Data is the backbone of everything we do, and the team adds value by ensuring the data meet the business needs and regulatory requirements across the LC&I business value chain. If you are a strategic thinker with passion for information architecture, and have a proven track record of driving complex initiatives through influence and collaboration, we encourage you to apply for this exciting opportunity.Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us. Main responsibilities in this role: Leading cross-organizational collaboration: Independently collaborate with diverse stakeholders including Service Area/Domain Business Leads, Technology Leads, Architects, Data SMEs etc. to develop comprehensive metadata and information models to enable business objectives Driving results through influencing: Drive relevant Data Product deliveries without formal authority by effectively influencing stakeholders and building consensus across the organization Stakeholder engagement: Interact with internal stakeholders in LC&I, and coordinate alignment across other Business Areas and Group Functions including Group Technology, GDM and Group Architecture AI-powered automation: Develop and implement AI agents to automate manual-heavy processes, enhancing efficiency and reducing operational overhead Data Domain expertise: Leverage deep technical and conceptual understanding of LC&I data domains to design robust information architectures that support business objectives Data Standards development: Develop data standards and build business information models for Markets data subject areas while ensuring cross data domain alignment and regulatory compliance Change leadership: Support business stakeholders in adopting new tools, technologies and methodologies while managing key initiatives under tight timelines and pressure Who You AreThis is the right role for you if you possess: Data Product Expertise: Strong understanding of data product development, data reference architecture, and data architecture principles Information Architecture Competence: Proven ability to independently collaborate across organizations with different stakeholders to develop comprehensive information models Influence and Leadership: Demonstrated track record of driving results through effective stakeholder influence, particularly with senior leadership AI and Automation Expertise: Strong competence in developing AI agents and automated solutions to streamline manual-heavy processes and resolve bottlenecks in information architecture workflows Data Domain Knowledge: Strong technical and conceptual understanding of key financial data domains, including (but not limited to) market risk & valuation data, trade data, instrument data, and custody & safekeeping data Risk & regulatory expertise: Deep understanding of data-related banking regulations (e.g., BCBS 239, CRR/CRD, GDPR, ECB supervisory expectations), with the ability to identify data-related risk exposures, navigate complex regulatory requirements, and translate them into practical controls to ensure robust and sustainable compliance Communication and Change Management: Exceptional communication skills with proven change management capabilities and a development-oriented mindset Performance Under Pressure: Ability to work effectively under pressure while managing tight timelines and competing priorities Your background and skills include: Strong background in data management and governance, with expertise in leveraging advanced analytics and automation Strong stakeholder management skills with ability to lead by example and foster collaborative environments Fluent in English (professional level) Master’s degree preferred in Finance, Mathematics, Data Science, Computer Science, or a related technical field. Relevant qualifications in data management, information modelling, or AI/ML are considered an advantage What We OfferPeople come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.If this sounds like you, get in touch!Next steps Submit your application no later than 10/09/2026.We enable dreams and aspirations for a greater good. We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.Only for candidates in Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Banking