AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

At John Sisk & Son, we’re more than a construction company, we’re a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.This role will help create the environment, culture and networks that enable Sisk's collective expertise to be shared and reused. By connecting people, facilitating knowledge exchange and promoting innovation, the Knowledge Manager (Communities & Innovation) will help reduce duplication, accelerate learning and support the organisation's strategic objectives of Consistent Performance, Integrated Expertise and Innovative Delivery.The Knowledge Manager (Communities & Innovation) is responsible for developing and maintaining the frameworks, networks and activities that enable the effective exchange of knowledge across Sisk, in collaboration with the Knowledge Management team.The role will lead initiatives that encourage collaboration, learning and sharing between individuals, teams, disciplines and regions, ensuring expertise and experience are visible and accessible wherever needed. The postholder will develop and execute strategies that foster knowledge sharing, support Communities of Practice, facilitate learning events and strengthen Sisk's knowledge-sharing culture.The role will also coordinate the Irish R&D Tax Credit process, working with project teams, technical specialists and external consultants to identify qualifying innovation activity, collect evidence and develop case studies that capture and share business innovation. This is an excellent way to build relationships with busy project teams.A key measure of success for this role will be the growth of active knowledge-sharing networks, increased collaboration across business units and improved visibility of expertise, innovation and good practice throughout the organisation.Key ResponsibilitiesKnowledge Sharing StrategyIn collaboration with the Group Knowledge ManagerDevelop frameworks and processes to facilitate the exchange of tacit knowledge.Identify barriers to knowledge sharing and develop interventions to address them.Monitor and report on knowledge-sharing maturity and engagement across the business.Communities of PracticeDevelop and lead a Communities of Practice (CoP) strategy across the organisation.Establish new Communities of Practice aligned to business priorities and support Community Leaders in managing and growing their communities.Create frameworks, guidance and resources to ensure communities remain sustainable and effective.Facilitate collaboration between communities to reduce duplication and encourage knowledge transfer.Measure and report on community engagement, participation and outcomes.Knowledge Sharing Networks and EventsFacilitate knowledge-sharing activities, webinars and workshops across the Group.Coordinate and support the established Knowledge Sharing Network (monthly webinar sharing experience across the Group) and related forums.Organise events that connect employees with expertise and experience from across the business.Support subject matter experts in sharing knowledge through appropriate formats and channels.Irish R&D Tax Credit CoordinationCoordinate the Irish R&D Tax Credit process in partnership with external consultants and internal stakeholders. This includesScheduling and facilitating interviews between projects and consultantsMonitor progress of claims and ensure key milestones are achieved.Keeping project teams to deadlines to ensure a successful claimIdentify opportunities to increase engagement with the process and improve innovation capture.Develop technical case studies and identify innovations that can be shared through tacit channelsEssentialKnowledge, Skills and ExperienceStrong stakeholder engagement and facilitation skills.Ability to engage with technical and non-technical stakeholders.Strong organisational and project coordination skills.Experience developing or managing Communities of Practice, knowledge-sharing networks or collaborative programmes.Experience planning and facilitating workshops, webinars and collaborative events.Experience developing and implementing organisational or departmental strategies or programmes.Excellent writing, communication and storytelling skills.Experience working in construction, infrastructure, engineering or a related project-based environment.DesirableExperience in Knowledge Management, Organisational Learning or Organisational Development.Understanding of knowledge capture and knowledge transfer methodologies.Familiarity with Communities of Practice models and social learning principles.Experience creating knowledge assets and communications content, particularly in media format.Professional qualification in Knowledge Management, Project Management, Learning & Development or a related discipline.BehavioursThe successful candidate will demonstrateNatural curiosity and a desire to connect people and ideas.Strong relationship-building skills.Resilience and persistence in driving changeConfidence facilitating discussions with senior stakeholders and technical specialists who are short on time.Creativity in developing engaging knowledge-sharing opportunities.Excellent communication and influencing skills.Collaborative and inclusive approach.Passion for helping others learn and succeed. Competitive salary 26 days annual leave plus additional company days Pension and benefits Unlimited learning and development opportunities Much moreOur People and Recruitment CommitmentAt Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team.All vacancies are managed directly by our Internal Recruitment Team. Unsolicited contact or speculative CVs from unapproved agencies will not be accepted and no introductory fees will apply.We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion, or any other protected characteristic. Reasonable adjustments are available during the recruitment process.We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion - your skills and potential matter. Don’t hold back we want to hear from you.All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing and Sales Industries Construction

Our Practice Solutions team leads the Firm’s innovation initiatives, supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients. Through fostering a Firmwide culture of innovation, we encourage our lawyers to think creatively about how to deliver the best value to our clients and we ensure that White & Case remains at the forefront of advancements in the legal industry.Position SummaryWe are looking for a Legal Knowledge Engineer to help ensure we drive value from the systems that hold, classify and surface our knowledge. You will use AI to enhance the firm's knowledge, and onboard teams to the firm's knowledge systems. In practice this makes the role part builder, part governor and part translator: building the classification and metadata that make content usable, governing the quality of that work as it scales across teams, and translating what fee earners need into changes the firm's knowledge and AI systems can actually deliver.This role requires a dual skillset. It calls for someone comfortable working hands-on with taxonomies, metadata and AI tooling, but equally comfortable working with lawyers to understand how they work and where knowledge is created, lost or duplicated. The firm is consolidating its knowledge estate and connecting that knowledge to the tools lawyers use day to day - this role is central to making that happen.The White and Case knowledge strategy rests on four pillars: clean data, a single system, governed AI assets, and a culture of sharing. Our Legal Knowledge Engineer is the operational role that carries much of that work into individual practices. You will support the implementation of the firm's strategic knowledge system, partnering with PSLs/Knowledge Lawyers and supporting roles to drive value from our knowledge. A primary focus will be on automated classification at scale, the classification playbook resourcing model, and onboarding teams to the new systems.Duties And ResponsibilitiesClassification, Metadata and Enrichment (Pillar: Clean Up Data)Build classification capabilities for teams that need significant support, taking a lead role in their design and working directly with lawyers to validate outputs before they are relied uponProvide a governance layer over classification work carried out by PSLs and other domain experts, so that skills are built consistently, produce good results, and are measured properly rather than assumed to work.Design and run classification at scale so the firm can handle the large majority of tagging and profiling centrally, with domain experts validating the output rather than manually re-profiling document by document.Use AI to enhance the firm's knowledge: reducing the burden of long classification forms, producing draft profiles for PSL review, and enriching content with the metadata that makes it findable and useful.Define practice-specific metadata with each team, including their legal topics, document types and the data points that matter to how they practise.Bring rigour to how classification quality is assessed, including the use of gold sets, calibration and review feedback loops, so confidence in a skill's output is earned from evidence rather than asserted.Requirements and Practice Engagement (Pillar: Single System)Work with fee earners and practice groups to understand their knowledge requirements across content, features and data, ensuring those needs inform the firm’s knowledge strategy and system development.Act as a point of contact for those who need help leveraging knowledge, supporting them and building up their skills so the firm's classification and curation capacity grows rather than staying concentrated in one place.Interface with Practice Solutions teams to identify where knowledge can be captured or consumed within the tools and workflows those teams own.AI Assets and Downstream Systems (Pillar: Govern AI Assets)Govern the firm's AI assets, including prompts, workflows and skills, so they are portable and vendor-agnostic, able to be shared and moved between systems rather than locked into a single platform.Work with downstream systems that consume knowledge, to operationalise the connection of the firm's knowledge into the tools where lawyers do their work.Help ground the output of AI tools in the firm's approved knowledge, so that what they produce reflects firm precedent rather than generic suggestions.Onboarding, Adoption and Culture (Pillar: Build Culture)Onboard teams onto the firm's knowledge systems, helping them get their content, metadata and system configuration into good shape.Work with the Change Management team so that the communications and messaging around onboarding are clear and land with the people they are aimed at.Support efforts to instil a knowledge-sharing culture, addressing not just whether people can share knowledge but whether they actually do. Part of this role is helping make knowledge contribution worthwhile and its value visible.Deploy strategies to capture relevant usage and content metrics to drive the firm's knowledge strategy forward.Work with the firm's search tooling at a tactical and feature level to make sure the firm is getting the most out of what it has bought.Look at how lawyers work in iManage and find the points where knowledge sharing and data capture can happen naturally, as a by-product of normal work rather than a separate task.Experimentation and Staying AheadRun experiments on how the firm classifies know-how and final work at scale, and turn what is learned into concrete proposals for what to try next.Maintain a working view of where knowledge tooling is heading, including knowledge graphs, retrieval-based approaches and the emerging patterns for structuring knowledge so it can be used by machines as well as people, and judge what is worth bringing into the firm's approach.QualificationsYou bring a background in knowledge or legal experience, with real technical fluency; or a technical or data background, with the ability to navigate complex stakeholders.Comfortable working with structured knowledge, including taxonomies, metadata schemes and document classification, and an understanding of why getting these right matters.Practical fluency with current AI tooling, including prompts, skills-style reusable instructions and classification approaches, and enough understanding of how these behave to judge when output can be trusted.The ability to work directly and credibly with lawyers, drawing out how a team practises and what it needs without requiring them to speak in systems terms.Strong stakeholder engagement across a range of audiences, from individual PSLs to practice group leadership and technology teams.An instinct for measurement and evidence, rather than a willingness to assume that a system works because it was built.Curiosity about where the field is going and the discipline to turn that curiosity into things the firm can try.Legal practice experience is an advantage but not a strict requirement for a candidate strong on the technical and engagement sides. Equally, deep KM experience without any technical confidence is unlikely to be enough on its own, given how much of the role involves building and judging AI-driven classification.Location This role is based in London.Our standard office hours are 09:30-18:00, with a requirement for 4 days (Monday – Thursday) in the office per week. Firm BenefitsWe offer a flexible range of benefits, services, and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:Private medical insurance Pension plan with matched employer contribution up to 7.5% Yearly wellbeing fund Income protection Life insurance Critical Illness insurance Private GP services Travel insurance Dental coverage Cycle to work Holiday purchase (available during annual enrolment) This role reports to Associate Director, Knowledge SolutionsEqual OpportunitiesWhite & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.Note to Recruitment AgenciesOur internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Law Practice

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the company and the roleFuture Snoops is seeking an experienced, curious and creative Materials & Textiles Content Strategist, based in the UK or Europe to join our Materials & Textiles team on a full-time and remote basis. Sitting at the intersection of materials, design, culture and innovation, this role combines hands-on textiles expertise with trend intelligence, research and editorial storytelling.You will research and analyse the developments shaping the future of textiles and materials, connecting shifts in fabrics, innovation, sustainability and technology with wider cultural and consumer change. Working across women’s, men’s, kids, home and lifestyle, you will translate complex research and emerging signals into clear, compelling and actionable forecasts and content that our clients rely on.We’re looking for a confident writer and communicator with a strong point of view, an instinct for identifying what matters next, and the ability to work both collaboratively and independently. You will bring specialist materials knowledge to the wider forecasting and creative teams and travel to key international trade shows, exhibitions and industry events.Key Responsibilities Research and analyse emerging textile and material trends across trade shows, runway collections, industry events and the wider design landscape, connecting developments in fabrics, fibres, finishes, construction, craft and sourcing with broader cultural and consumer shifts.Develop cross-market materials and textiles content spanning women’s, men’s, kids, home and lifestyle, translating research into relevant insights and applications across solid materials, woven and knitted textiles, and non-woven categories.Contribute to seasonal and long-term trend forecasts, from initial research and analysis through to concept development, identifying the signals and shifts that will shape future material and design directions.Research material innovation and sustainability, including next-generation fibres and materials, circular systems, lower-impact processes, manufacturing technologies and evolving sourcing practices.Write and edit engaging, authoritative forecasting content, turning complex information into clear, compelling and commercially relevant narratives for a global audience.Lead and contribute to international trade show and industry event coverage, conducting on-the-ground research and translating key developments into insightful reports and future-facing recommendations.Develop strong visual and written narratives for reports, presentations and forecasts, collaborating with creative and forecasting teams to communicate ideas with clarity and impact.Build and maintain a relevant industry network across mills, manufacturers, suppliers, designers, innovators and researchers, while staying closely connected to new developments, launches and emerging ideas across the sector.Collaborate across teams and markets, bringing materials expertise and a strong point of view to wider forecasting, brainstorming and strategic projects.Experience We are looking for someone with 4+ years of relevant professional experience within textiles, fashion, materials, product development, sourcing, trend forecasting or a closely related field.Ideally, you will bring:A degree in Textiles, Textile Design, Fashion Design, Fashion & Textiles, Material Design or a related discipline.Strong professional experience working directly with fabrics and textiles, ideally through textile or fashion product design, development, sourcing, buying, manufacturing or a related role.Experience working with trend forecasting, trend research, design strategy or future-focused insight, either within a forecasting agency, consultancy, brand, supplier, manufacturer or design-led organisation.A strong understanding of the textile and materials industry and supply chain, from fibre and fabric development through to sourcing, production and finished product.Experience researching and communicating trends across multiple seasons, markets or product categories.Knowledge of sustainability and responsible material development is highly desirable, particularly around innovation, material impact, sourcing, traceability and emerging material technologies.Experience attending and analysing textile, design or fashion trade shows and industry events is preferred.Skills & AttributesExceptional copywriting and editorial ability, with a talent for turning complex research into clear, engaging and inspiring trend narratives.Strong analytical and critical thinking, with the ability to connect the dots across culture, consumer behaviour, design, innovation, technology and sustainability to identify meaningful emerging shifts.Excellent written and verbal English communication, with the confidence to articulate ideas, develop a strong point of view and contribute to creative and informative discussions.Strong knowledge of fabrics and textiles, paired with a refined visual sensibility and genuine curiosity about new materials, processes and technologies.A curious and resourceful research mindset, with an instinct for finding credible and unexpected sources of information in exploring what might come next.Highly organised and detail-oriented, with the ability to manage multiple projects and deadlines while taking ownership and working independently with focus and initiative.A collaborative and generous team player, comfortable working across different markets and disciplines and building strong relationships with colleagues and industry contacts.Adaptable, proactive and willing to travel internationally for trade shows, exhibitions, research trips and other relevant industry events. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Information Services

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the roleServing our customers, communities, and planet a little better every day.Salary - up to £60,000 + annual bonus & benefitsWork Level - 2Location – Edinburgh, Permanent Office Attendance – Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 2 days per week onsite.Closing Date - Applications close on 6th September at 5pmWhy this role?This is a fantastic opportunity to join Tesco Insurance and Money Services at a pivotal time, as we continue to invest in our digital transformation and build experiences that help customers make confident decisions in the moments that matter. We have ambitious goals for SEO and GEO, and content will play a central role in how customers discover, understand and trust our products across search, AI-assisted discovery and our own digital journeys.What you’ll be doing • Design, write and optimise content for digital journeys, balancing customer needs, SEO opportunity, regulatory requirements and commercial goals.• Use search insight, customer language and performance data to shape content strategies, page briefs and optimisation recommendations.• Support our GEO ambitions by creating structured, authoritative and useful content that can perform across emerging AI-assisted discovery experiences.• Publish and maintain content in the CMS with strong attention to accessibility, quality, governance and version control.• Collaborate with UX, product, analytics, SEO, compliance, marketing and development teams to improve journeys end to end.• Create content patterns, standards and guidance that help teams deliver clear, consistent and high-performing content at pace.What we’re looking for (minimum criteria) • Strong SEO experience, with practical knowledge of using search insight to shape content, improve findability and support organic growth.• Excellent content design skills, including plain English writing, information architecture, accessibility and user-centred decision making.• Confident CMS publishing experience, including creating, editing, QAing and maintaining live content within a governed digital environment.• The ability to turn data, customer needs and stakeholder input into clear content recommendations and practical improvements.And if you have any of these, even better • Experience working in insurance, financial services or another regulated environment where accuracy, compliance and clarity are critical.• Experience with structured content, schema, content modelling or GEO principles for AI-assisted discovery.• Experience using SEO platforms, analytics tools, content audit methods, accessibility tools or experimentation frameworks.• Confidence coaching others, setting content standards or helping teams adopt clearer, more consistent ways of working.We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.What’s in it for you • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Private Medical Insurance (WL2+) and virtual GP Service for you and your family.• Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave.• Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.InterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.Interviews are expected to be held shortly after closing date. Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. Our story Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week. Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers. How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more! Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Financial Services

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Our Customer Services division plays an important role at the core of our business, delivering high-quality, customer support to Regulated and Corporate customers via multiple customer channels.Established as a key support function, our Knowledge Management Teams ensure our service led employees and customers are enabled with accurate, accessible and actionable information so that great outcomes can be delivered right first time.Key ResponsibilitiesLead, coach and develop a competent team of Knowledge Content Authors and Technical Writers, providing clear direction, strong engagement and an open feedback environment to drive efficient support of business needs.Drive the quality creation, governance and continuous review of knowledge, ensuring information is compliant, well-structured, easily accessible and effectively maintained.Foster a culture of strong collaboration, building cross-functional relationships and promoting knowledge-sharing across teams to enhance overall organisational effectiveness.Own and evolve the Knowledge Management framework, ensuring robust governance, version control, content standards and audit readiness.Build, lead and implement a new approach to insight and analytics, working with data teams to harness failure demand and other data indicators that identify knowledge gaps, drivers and opportunities for optimisation across both Regulated and Corporate Customer journeys.Leverage data and insight to continuously improve knowledge effectiveness, reduce failure demand and enhance customer and colleague outcomes.RequiredSkills and Experience:Demonstrable experience in a people management/leadership positionExcellent communication skills both written and verballyStrong analytical capability, interpreting data into information and action.Excellent stakeholder management skills at various organisational levelsProficient in Microsoft Applications (PowerPoint, Excell, Word)High attention to detail and commitment to quality and accuracy.Able to deliver clear, insightful presentations.DesirableKnowledge of UK regulation within a finance, automotive or other regulated type businessAble to simplify complex information into digestible content for different audiencesExperience of Knowledge management principles, systems, types of frameworks & content cycle best practicesWhat we offerRewards & Financial BenefitsCompetitive pension scheme, Annual salary review and bonus scheme,Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)Retail discounts programme, GymFlex membership options, Cycle to Work schemeHealth & WellbeingLife Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).Workplace & On‑Site FacilitiesFree parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social eventsStudies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Financial Services

Job ID 2026-18974 Date posted 01/09/2026 Location Cambridge, United Kingdom Category Technical WriterJob OverviewAre you passionate about creating exceptional content experiences and curious about how sophisticated technologies come together?We are seeking a dedicated Information Developer to join our Silicon Tech Comms team. This captivating opportunity goes beyond creating documentation. You will define how users discover, understand, and adopt telemetry capabilities by bringing together content strategy and architecture, user experience, and tooling into a cohesive vision.Working across engineering, product management, support, and user experience teams, you will help ensure that we all pull in the same direction to deliver a consistent and effective customer experience.You will be joining a new collaborative team, shaping our vision of engaging content built using innovative approaches.ResponsibilitiesImplement the content strategy and information experience for Arm Telemetry.Partner with engineers, product managers, and domain experts to understand user needs and shape content that delivers measurable value.Drive alignment across content, tooling, and product teams, helping establish scalable structured content approaches that reduce duplication and improve consistency.Champion modern information development and AI-enabled documentation-as-code practices and mentor others through influence and technical leadership.Be comfortable and deliver in a fast-moving engineering environment where requirements, priorities, and organizational structures continue to evolve.Work across architecture, hardware design, software, validation, product management, and leadership teams to gather information, reconcile differing viewpoints, and drive documentation efforts forward even when decisions are still being formed.Key Skills And CompetenciesFamiliarity with user-centred content design, information architecture, and developer or customer experience.Comfortable working with docs-as-code and content tooling, including Git-based workflows.Strong problem-solving skills, with a pragmatic approach to explore technologies, investigate problems, and recommend improvements.Influence without direct authority across multiple teams and fields to balance user requirements and business objectives.Experience working closely with hardware and software engineers on complex technical topics.Have built relationships and credibility across technical and non-technical teams.Have operated effectively with incomplete information and evolving requirements.Nice To HaveExperience in telemetry, performance analysis, or related domains.Awareness of Arm technologies, silicon, and software development ecosystems.Knowledge of structured authoring, componentised content models, and content reuse strategies.You might have a relevant degree or post-grad qualification — but it’s not crucial. We value strong experience in Technical Communications or Information Development just as much.Most important is your ability to learn fast, grow in the role, and share your experience and knowledge with the team.Reasonable AccommodationsWe are committed to crafting an inclusive working environment. If you need any reasonable adjustments during the recruitment process or to perform the role, we will work with you to understand and support your needs.In ReturnThis role offers the opportunity to cultivate a strategic area of Arm's developer experience and influence how users interact with telemetry technologies across the ecosystem.Additional InformationPlease note this role does not meet the eligibility requirements for sponsorship, and therefore the successful candidate must have the right to work in the UK without relying on sponsorship by Arm.Accommodations at ArmAt Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please emailHybrid Working at ArmArm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.Equal Opportunities at ArmArm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Salary Range£57,900 - £78,400 per year Show more Show less Seniority level Associate Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Semiconductor Manufacturing, Software Development, and Computer Hardware Manufacturing