AI & LLM Technical Documentation Jobs

DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As a Tech Training Specialist (DCEO), you will be responsible for delivering technical training programs focused on critical infrastructure systems — electrical, mechanical, UPS, HVAC, generators, and fire suppression — for Data Center External Operations teams. You will manage and conduct initial technical training programs for new hires, ensuring they are properly equipped with the knowledge and skills needed to operate and maintain AWS's mission-critical facility infrastructure.Key job responsibilitiesTraining Program Management Design and deliver instructor-led training on critical infrastructure systems including electrical distribution, mechanical systems, UPS, HVAC, generators, and fire suppression. Manage Initial Training program logistics—scheduling, classroom coordination, and lab utilization. Conduct hands-on training on switchgear, generators, cooling systems, and BMS. Maintain instructor certifications and perform certification observations. Monitor trainee progress, address behavioral/policy issues, and maintain accurate training records.Learning Lab Management Serve as Subject Matter Expert for all critical infrastructure lab equipment and training facilities. Maintain and optimize training spaces including electrical panels, UPS units, HVAC trainers, and generator simulators. Develop SOPs for lab equipment covering electrical, mechanical, and fire suppression systems. Create practical scenarios simulating real-world infrastructure situations and emergencies. Support setup and commissioning of new training labs across regions, and prepare equipment for upcoming sessions.Program Development & Improvement Collaborate with SMEs to develop and refine training materials. Identify improvements to content and delivery methods. Create supporting documentation for electrical/mechanical systems and emergency procedures. Stay current with latest critical infrastructure technologies and operational practices. Gather and act on feedback from trainees, managers, and instructors to continuously enhance program quality.About The TeamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professionalBasic Qualifications 1+ years of Microsoft Office products and applications experience 3+ years of acting in a team lead capacity, supporting, training, and mentoring less experienced maintenance technicians experience 3+ years of conducting predictive and preventative maintenance procedures experience 3+ years of demonstrating safety standards experience 3+ years of troubleshooting and diagnostics of material handling equipment (MHE) experience High school diploma, or equivalent Experience as a trainer and ability to manage a classroom of learners Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPreferred Qualifications Experience with technical writing, or experience with multimedia content creation Experience with project management Experience developing or delivering training programs across multiple sites or regionsAcknowledgement Of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Web Services Australia Pty LtdJob ID: A10503413 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Training and Human Resources Industries IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia’s top young university, and located centrally in one of the world’s most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.About the TeamThe Learning & Curriculum Unit (LCU) is responsible for enhancing teaching, curriculum, and assessment in alignment with quality standards and strategic direction.The Education Portfolio leads the provision of a distinctive UTS education for staff and students, contributing to student success through quality teaching and engaging and innovative curricula.About the RoleThe Specialist, Curriculum Design will play a key role in supporting the Curriculum Transformation workstream at UTS. This position is responsible for facilitating collaborative curriculum design processes with faculty course teams, ensuring alignment with institutional priorities and contemporary higher education practices. The role requires expertise in curriculum theory and design, and the ability to prepare high-quality guidance materials for academic teams. If successful in applying for this role, you will be responsible for:Facilitating Curriculum Transformation workshops to support course teams with curriculum mapping, alignment of learning outcomes, and secure assessment practices.Identifying and implementing curriculum enhancements, redesigning courses for future-focused and digital delivery while maintaining quality and integrity.Managing project timelines, deliverables, and documentation to ensure successful delivery of curriculum transformation outcomes.Building and maintaining strong stakeholder relationships to drive collaboration, engagement, and buy-in across course teams.Monitoring progress, share insights, and report on transformation activities to support continuous improvement and informed decision-making.With examples, please outline within your Cover Letter, how you meet the following key selection criteria:Strong facilitation and stakeholder engagement skills, with demonstrated experience leading collaborative curriculum design workshops and engaging diverse academic teams to achieve shared outcomes.Excellent written and verbal communication skills, including the ability to translate complex concepts into clear, practical guidance.Demonstrated ability to work independently in complex and evolving contexts, exercising sound judgment, whilst contributing positively to a collaborative team environment, with a proactive, adaptable and solutions-focused approach to delivering practical outcomes.Demonstrated experience in curriculum design and development within a higher education setting, including whole-of-course design or alignment work, and the ability to think systemically about curriculum and respond to emerging challenges (e.g. generative AI, changing assessment practices, or sector reform), translating these into practical design approaches.Demonstrated ability to leverage university-supported digital and generative AI tools ethically and responsibly to enhance workflow efficiency and support informed curriculum design decisions, including capturing and synthesising discussions, maintaining structured records, and supporting the development of consistent curriculum artefacts.Remuneration & BenefitsBase Salary Range: $111,740 - $123,611 pa (HEW 7)This role attracts 17% superannuation (pension) in addition to the base salary.UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.This position is full-time and appointment will be made on a fixed term basis until December 2027.How To ApplyPlease click the Apply link to be taken to the UTS website. Here you can download:full details of the application process;a copy of the position statement; andinformation on remuneration, benefits, terms and conditionsPlease ensure that the file name for each document submitted includes IRC338861 and your name. Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at recruitment@uts.edu.auClosing Date: Thursday, 27th August 2026 at 11:59pm (AEST)Applicants must have current and valid work rights in Australia.UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.AccessibilityPlease note: If you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact recruitment@uts.edu.au for assistance. At UTS, the concepts of equity and social justice are key to our core and purpose – we are recognised widely as supporting inclusivity and valuing diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we are now among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines. Show more Show less Seniority level Associate Employment type Full-time Job function Education and Administrative Industries Higher Education

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.About The RoleAs the Founding Conversational Designer for APAC, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in APAC, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets.You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.ResponsibilitiesOwn end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimizationServe as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customersManage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectationsPartner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful executionTranslate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use casesDrive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentationsLead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impactDeliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI modelsDesign and develop virtual agent solutions using flow-based, prompt-based, and hybrid architecturesContribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globallyPartner closely with teams in North America while helping establish regional expertise and customer success across APACQualifications We ValueStrong written and verbal communication skills, with the ability to influence both technical and business stakeholdersDemonstrated project management experience, including managing multiple complex workstreams simultaneouslyProven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment2+ years of experience in conversational design, conversational AI, bot development, or related fieldsExperience presenting complex solutions to enterprise customer stakeholders, including executive audiencesExperience working directly with enterprise customers in implementation, consulting, or delivery rolesExperience operating in global or international customer environments preferredFluency in a second language strongly preferredBackground in Linguistics preferredExperience with prompt engineering preferredExperience with Dialogflow CX preferredPerks & BenefitsWe offer a comprehensive and people-first benefits package to support you at work and in life:Comprehensive medical, dental, and vision coverage with plans to fit you and your familyPaid parental leave for all new parents welcoming a new childRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balanced20 days of vacation time to promote a healthy work-life blendCompensation At CrestaCresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Software Development

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Join Australian Retirement Trust as our UX Writer, where you'll create clear, inclusive and human digital content that helps millions of members make confident decisions about their money. Translate complexity into simplicity across web and mobile experiences, working closely with designers, product teams and stakeholders to shape content that is accessible, user centred and aligned to our brand.DescriptionWe're all about helping our members make the most of their money. And while they go after their goals, you can too. As a UX Writer in our Digital and Personalisation team, you'll play a key role in shaping the words our members see across our digital products. You'll create and optimise content that's clear, accessible and easy to understand, helping members complete tasks with confidence and ease.You'll work side by side with designers, product managers and stakeholders to ensure content and design work seamlessly together. From simplifying complex information to testing and refining content based on user needs, you'll bring a strong user centred mindset to everything you do.This role is a 12-month max-term/secondment opportunity and is based in Brisbane.ResponsibilitiesDay to day, you'll:Create clear, user friendly content across web, mobile and digital applications.Translate complex concepts into plain language so members can easily understand and act.Conduct user research and content testing to improve clarity, comprehension and usability.Apply accessibility, readability and inclusive language best practices across all content.Optimise content using SEO best practice while keeping the user experience front of mind.Partner with designers to ensure content and design work together to solve user problems.Collaborate with stakeholders to ensure content is accurate, approved and aligned to requirements.Champion best practice UX writing and content solutions across digital experiences.QualificationsIt goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:You have a relevant tertiary qualification in communications, marketing, journalism or UX writing.Your experience includes writing and editing content for web, mobile and digital products.You'll bring a strong understanding of UX principles, content design and user centred design.You're confident applying accessibility standards and inclusive language practices.You have the ability to simplify complex information into clear, engaging content.Your attention to detail helps you deliver accurate, consistent work under pressure.You'll be comfortable working with cross functional teams and diverse stakeholders.You're familiar with SEO and CRO principles and using analytics to improve content performance.You have an interest in, or exposure to, emerging practices in AI search (e.g. Generative Engine Optimisation) and how content is structured for AI discovery.About us Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday, 30 August 2026.We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.Why join us?Bring your potential to Australian Retirement Trust and unleash our monster possibilities:You'll get 14% super as standard, to help your future come alive.Build a career to be proud of through excellent training and development opportunities.Balance your work between in-person days at our purpose-built hubs and working from home.In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.By applying, you agree to the use of these technologies as part of the recruitment process. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing Industries Financial Services

Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.About The RoleYou will support the development and drafting of Standards and related documents across a wide range of subject areas, while also work closely with stakeholders to determine the clearest and most logical way to present technical content for greatest reader comprehension.The role sits within the Primary Industry and Safety sector portfolio.What You’ll DoDevelop content for draft Australian Standards and other documents across all project stagesHave accountability for the working draftDevelop drafts in consultation with technical expertsInterpret verbal and written technical content to draft in a way that is appropriate for the intended audienceEnsure that the structure, content and language is in line with Standards Australia’s Guides, Procedures and House StyleAddress any feedback provided by Standards Australia Publishing Services teamLead the Drafting Team in the review and resolution of Public Comments on the working draftCollaborate with committee members to facilitate discussions and manage technical issuesWork effectively with Standards Australia Project Managers and Publishing Services team to develop high quality documents and escalate unresolved issuesEnsure projects are delivered within agreed timeframes and scope parameters as per Standards Australia’s project management methodologyDevelop the drafting schedule in consultation with the Project Manager the Technical WriterAbout youRelevant tertiary qualifications and/or relevant applied experienceMinimum 3 years’ experience in technical writing, with experience and understanding of technical writing processes & principlesExperience managing conflict and delivering customer excellenceExperience facilitating meetingsDemonstrated ability to manage competing prioritiesCulture & Benefits Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.What's next? If Standards Australia sounds like the place for you, please submit your CV and Cover Letter outlining your experience and suitability for this role.Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing Industries Information Services

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanfo…

The role As part of our System Delivery Group, group, the Technical Publications Team Lead will be responsible for leading, maintaining and growing the Technical Publication team capability within the Naval Combat Systems (NCS) ILS Team. Further, the successful candidate will: Lead and maintain the Technical Publication Team capability to successfully support NCS requirements Estimate, plan and support the execution of project deliveries Maintain team capability to enable development and delive…

The Role Are you passionate about aviation and also have a desire for clear, precise documentation? Do you have aviation industry experience and a good understanding of the regulatory aspects of your industry sector? Do you have great writing / Word skills? This is your opportunity to be part of the Technical Publications Section producing quality guides and publications in plain English to assist the aviation community in understanding (and thus complying with) the aviation regulations. The ro…

The Role • Are you passionate about aviation and also have a desire for clear, precise documentation? • Do you have aviation industry experience and a good understanding of the regulatory aspects of your industry sector? • Do you have great writing / Word skills? This is your opportunity to be part of the Technical Publications Section producing quality guides and publications in plain English to assist the aviation community in understanding (and thus complying with) the aviation regulations. …

The Opportunity Boeing Defence Australia is looking to recruit high performing technical writers to support the E-7 Airborne Early Warning & Control (AEW&C) International Programs. This role can be based in Brisbane nor Adelaide. Candidates should possess the following attributes: * Dynamic, innovative and likes to think outside the square * Team orientated, influential and likes a challenge * An advocate for diversity and inclusion and will be actively involved in leading change * An excellent…

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Japan. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Our client based in Stellenbosch is looking to employ a Learning Designer. Clear and actionable learning objectives developed in collaboration with SMEs and aligned with organisational goals. Comprehensive needs assessments and audience analyses to guide content development and training design. Storyboards that serve as detailed visual and instructional guides for content development. Instructional materials, including designed and developed multimedia assets, that support diverse learning pref…

Introduction Our client based in Stellenbosch is looking to employ a Learning Designer. Duties & Responsibilities Clear and actionable learning objectives developed in collaboration with SMEs and aligned with organisational goals. Comprehensive needs assessments and audience analyses to guide content development and training design. Storyboards that serve as detailed visual and instructional guides for content development. Instructional materials, including designed and developed multimedia ass…

Our client based in Stellenbosch is looking to employ a Learning Designer. Clear and actionable learning objectives developed in collaboration with SMEs and aligned with organisational goals. Comprehensive needs assessments and audience analyses to guide content development and training design. Storyboards that serve as detailed visual and instructional guides for content development. Instructional materials, including designed and developed multimedia assets, that support diverse learning pref…

Direct message the job poster from TELUS Digital Anh Tran Anh Tran Talent Acquisition Team Lead | Recruiting Expertise in Mass, Senior, High-Level, Expat Roles, and Multilingual Positions Candidates from hospitality, education, or other service-oriented industries are welcome to apply.RESPONSIBILITIES:We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:Conceptualize training sessions based on data and research;Create training strategies and initiatives;Test and review created training methods;Maintain a database of all training sessions;Instruct employee training and onboarding;Review employee performance and learning;Conduct training classes on policy/product;Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.REQUIREMENTS:Bachelors degree in any related field;Vietnamese local; Intermediate in English 4 skills;At least 1 years experience in training; solid training and coaching skills experience;Experience working in the BPO industry is a plus;Training Needs Analysis knowledge and/ or experience is a plus;Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;Ability to communicate clearly and concisely, both oral and in writing;Knowledge of people learning patterns to design programs with excellent efficiency;Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.BENEFITS:1. Salary and BenefitsAttractive salary; Social insurance contributions based on 100% of gross salary.Generali Premium Healthcare and Mental Health Care service for you, 100% covered by the company;Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;Annual health check;Paid leave (12 days/year).2. Working EnvironmentInternational, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;Enjoy a comfortable workplace with a dedicated nap room, gym, game room, and fully equipped pantry.Modern hardware (Laptop and other equipments provided);Free drinks (coffee, tea, etc.);Training and career development opportunities: Continuous and professional training to fully develop your potential.WORKING ARRANGEMENT:5 shifts per week amounting to 40 hours, arranged by the company: Trainer will follow class schedule basis availabilityWorking Location: Vinh Trung Plaza, 255-257 Hung Vuong, Thanh Khe, Da Nang Show more Show less Seniority level Entry level Employment type Full-time Job function Training Industries IT Services and IT Consulting