AI & LLM Technical Documentation Jobs

CAEX | UX WriterĐịa điểm làm việc: Hà Nội/TP.HCMMục tiêu:Chịu trách nhiệm chuyển đổi các tính năng tài chính phức tạp thành ngôn ngữ giao diện rõ ràng, trực quan và đáng tin cậy trên nền tảng CAEX. Vị trí này đóng vai trò cầu nối giữa người dùng và sản phẩm, phối hợp liên phòng ban để xây dựng hệ thống nội dung chuẩn mực, vừa tối ưu hóa trải nghiệm người dùng, vừa bảo đảm tuân thủ nghiêm ngặt khuôn khổ pháp lý về tài sản số.Nhiệm vụ:Xây dựng và chuẩn hóa toàn bộ nội dung vi mô trên giao diện số bao gồm nút lệnh, nhãn chỉ hướng, thông báo lỗi, chú thích gợi ý, màn hình trạng thái trống và luồng hướng dẫn người dùng mới.Quản trị nội dung các luồng nghiệp vụ trọng yếu như định danh khách hàng, phòng chống rửa tiền, đăng ký tài khoản, nạp rút tiền, giao dịch, quy đổi tài sản và quản lý ví.Phối hợp với Bộ phận Tuân thủ & Pháp chế chuyển đổi các văn bản pháp lý, công bố rủi ro và điều khoản dịch vụ phức tạp thành ngôn ngữ minh bạch, dễ hiểu đối với người dùng.Làm việc chặt chẽ với các bộ phận Sản phẩm, Thiết kế, Phân tích Nghiệp vụ và Kỹ thuật để cân bằng giữa trải nghiệm người dùng, mục tiêu kinh doanh và giới hạn kỹ thuật.Hoạch định và triển khai chiến lược nội dung đồng bộ với định vị và giọng điệu thương hiệu của CAEX trên toàn bộ các điểm chạm.Xây dựng và duy trì Bộ quy chuẩn nội dung, Bảng nguyên tắc biên soạn và Bảng thuật ngữ chuyên ngành Tài chính – Tiền mã hóa song ngữ Việt – Anh.Thực hiện rà soát nội dung, kiểm thử A/B và phân tích dữ liệu tương tác để liên tục tối ưu hóa tính khả dụng của sản phẩm.Yêu cầu:Tối thiểu 3 năm kinh nghiệm ở vị trí UX Writer, ưu tiên ứng viên từng làm việc trong lĩnh vực Fintech, tiền mã hóa, ngân hàng hoặc các sản phẩm số có độ phức tạp cao.Tốt nghiệp Đại học trở lên chuyên ngành Marketing, Ngôn ngữ học, Báo chí, Truyền thông hoặc các ngành liên quan.Thành thạo tiếng Việt bản ngữ và sử dụng tiếng Anh ở mức cận bản ngữ, đáp ứng tốt yêu cầu nghiên cứu tài liệu sản phẩm quốc tế và làm việc với đối tác nước ngoài.Thành thạo các dạng nội dung trải nghiệm người dùng bao gồm chiến lược nội dung, câu chữ giao diện, nội dung vi mô và tài liệu hướng dẫn người dùng.Có kinh nghiệm xây dựng bộ quy chuẩn nội dung và khả năng phối hợp hiệu quả với các nhóm chức năng liên phòng ban.Tư duy chủ động giải quyết vấn đề, tỉ mỉ đối với ngôn ngữ và luôn lấy người dùng làm trung tâm trong mọi giải pháp sản phẩm.Ưu tiên:Có hiểu biết sâu hoặc kinh nghiệm thực chiến trong ngành tiền mã hóa, ngân hàng, Fintech và các sản phẩm tài chính chịu sự quản lý nghiêm ngặt.Có kinh nghiệm xử lý nội dung nhạy cảm về tuân thủ pháp lý như cảnh báo rủi ro, công bố thông tin và điều khoản sử dụng.Sử dụng thành thạo Figma và các công cụ thiết kế sản phẩm tương đương.Giới thiệu về CAEX:CAEX - Công ty Cổ phần Sàn giao dịch Tài sản mã hóa Việt Nam Thịnh Vượng - là thành viên trong hệ sinh thái tài chính của Ngân hàng TMCP Việt Nam Thịnh Vượng (VPBank), được thành lập với tầm nhìn xây dựng nền tảng giao dịch tài sản mã hóa minh bạch, an toàn và tuân thủ cho nhà đầu tư Việt Nam. Dưới sự dẫn dắt của Công ty Cổ phần Chứng khoán VPBank (VPBankS) và nền tảng gắn kết khách hàng LynkiD, cùng sự đồng hành của các đối tác chiến lược quốc tế OKX Ventures và HashKey Capital, CAEX quy tụ đội ngũ chuyên gia giàu kinh nghiệm trong lĩnh vực tài chính, công nghệ blockchain, vận hành sàn giao dịch và an toàn hệ thống. Với hạ tầng công nghệ được xây dựng theo tiêu chuẩn quốc tế, CAEX hướng tới việc mang đến trải nghiệm giao dịch tài sản mã hóa liền mạch, đáng tin cậy và an toàn. CAEX không chỉ là một sàn giao dịch, mà còn là cầu nối giữa hệ sinh thái tài chính truyền thống và thế giới tài sản số, nơi sự minh bạch, tuân thủ pháp luật và bảo vệ quyền lợi nhà đầu tư được đặt làm ưu tiên hàng đầu.Cách thức Apply: Vui lòng gửi CV của bạn qua email: recruitment@caex.com.vn. Tiêu đề: [Tên vị trí công việc]_Tên của bạn Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Production and Design Industries Financial Services

$18.00 CAD/hour LI-Hybrid The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust -…

Unser Kunde ist ein erfolgreiches Schweizer Industrieunternehmen mit globaler Ausrichtung. Das Unternehmen entwickelt und produziert technologisch anspruchsvolle Maschinen- und Systemlösungen und überzeugt durch höchste Qualitätsstandards, kontinuierliche Innovation und eine starke Marktposition. Mitarbeitende profitieren von einem modernen Arbeitsumfeld und spannenden internationalen Projekten.RolleAls zentraler Ansprechpartner für die technische Dokumentation tragen Sie wesentlich zur Qualität und Verständlichkeit unserer Produktunterlagen bei. Sie gestalten Inhalte, die technische Präzision und Nutzerfreundlichkeit vereinen, und treiben gleichzeitig die Weiterentwicklung unserer Dokumentationsprozesse aktiv voran. Ihre Arbeit sorgt dafür, dass Wissen zugänglich, aktuell und professionell vermittelt wird.VerantwortungVerfassen, überarbeiten und pflegen von Betriebs-, Montage-, Software- und WartungsanleitungenErstellung von Ersatzteillisten und Katalogen unter Berücksichtigung aktueller ProduktänderungenEigenständige Informationsbeschaffung und Abstimmung mit Entwicklung, Produktion und ServiceabteilungenErstellung und Optimierung technischer Illustrationen auf Basis von CAD-Daten und BildmaterialMitwirkung an der Prozessoptimierung innerhalb der technischen RedaktionSicherstellung konsistenter Dokumentationsstandards und einheitlicher FormateQualifikationenTechnische Grundausbildung oder Weiterbildung im Bereich Technische Dokumentation / KommunikationNachweisbare Berufserfahrung in der Erstellung technischer Unterlagen für Industrie- oder MaschinenbauprodukteFundierte Kenntnisse in COSIMA go!, CATIA Composer und Adobe IllustratorHohe Textsicherheit und Affinität zu präziser technischer SpracheStrukturierte, verantwortungsbewusste und qualitätsorientierte ArbeitsweiseKooperative Persönlichkeit mit Freude an interdisziplinärer ZusammenarbeitVerhandlungssichere DeutschkenntnisseROCKEN Jobshttps://rocken.jobsProfil Erstellenhttps://rocken.jobs/application/profil-erstellen/new Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Internet Publishing

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Ireland. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

ResponsibilitiesThe Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.What will I be doing?- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.QualificationsMinimum Qualification1. Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.6. Fluency in English is required for interacting with local content and stakeholders in the English market, plus fluency in English as the primary working language.7. For internal candidates, the current job level must be G3 or abovePreferred Qualifications: 1. Candidates with department Live and Monetization policy knowledge will be preferredTrust & SafetyContent that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​​TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​​We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less Seniority level Associate Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

ResponsibilitiesThe Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.What will I be doing?- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.QualificationsMinimum Qualification1. Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.6. Fluency in English is required for interacting with local content and stakeholders in the English market, plus fluency in English as the primary working language.7. For internal candidates, the current job level must be G3 or abovePreferred Qualifications: 1. Candidates with department Video Safety Operations policy knowledge will be preferredTrust & SafetyContent that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​​TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​​We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less Seniority level Associate Employment type Full-time Job function Management and Manufacturing Industries Technology, Information and Internet

Job DescriptionVertiv is currently looking to add a new member to our team of associates. We look for people who are 100% team oriented, self-driven, and technically proficient. We are building a team of motivated and detail-oriented people who will produce a quality product for some of the most prestigious clients in the world. The global economy is electrifying and this demand is being primarily driven by the surge in AI (artificial intelligence). At Vertiv we’re here to Power and Cool this electrification transformation.This opportunity is for someone who wants to work within a technically driven team with minimal functional management and continue to build on the reputation we have created throughout the world to establish the same reputation in the European and Asian markets. This means that everyone is expected to be self-driven. Our leadership team will guide you on projects which suit your strengths, but a willingness to get the job done and overcome obstacles is a must. This position is best suited to someone who enjoys a variety of new challenges, a hands-on environment and will accept the challenges and reap the benefits of working with a team that likes to solve difficult problems for our customers. You will have an excellent opportunity to gain exposure to electrical and mechanical design pertaining to Switchboard & Switchgear in the North American (UL) and European (IEC) markets. Primary focus will be the European (IEC) market.ResponsibilitiesReporting to the Director of Global Product Management this position presents an excellent opportunity for a qualified professional pertaining to item master design level detail and project management that feeds Vertiv product configurator (both configuration and price) for power distribution equipment. Responsibilities will include but are not limited to:Partner with the R&D team for EMEA (IEC) switchboard and switchgear design and develop the item master level detail to feed Vertiv’s configurator C1 (used in the EMEA market). Item master represents the source of truth associated to the build construction for the gear from a technical point of view (mechanical, electrical, assembly times, etc.).Utilize the item master to create a bridge to the sales BOM which works as the front-end GUI for the configurator.Partner with the cost manager for switchgear IEC to create the association with the configuration to functional costing to drive quoted price.Own the master data fields in the Oracle to feed both the Sales and Engineering bills of material.Develop the requirement specifications to outline what’s needed from the C1 Team to ensure the configurator meets and exceeds the needs of the Switchboard and Switchgear business. Develop incremental requirements to evolve the launched product.Partner with Vertiv Field Service to create and enable a service linkage to product configurator.Partner with the application engineering team (pricing) to receive their feedback on configurations that are becoming a standard and work to program this into the tool.Partner with order engineering to disable certain configurations that are not compliant with the product’s design file.Partner with Vertiv Sales and received feedback on what’s working well and where are improvements needed in the configurator (C1 design tool).Required Knowledge, Experience, Skills, And AbilitiesProven exposure and track record as follows;Proven experience in a related position / comparable role involving exposure to design engineering and assembly of electrical power distribution equipment. Bachelor of Engineering Degree (Mechanical, Electrical or Industrial). Software experience is beneficial too. Years of experience in the electrical industry related to the product and overall marketspace is also acceptable.Proven understanding of IEC standards including but not limited to IEC 61439-2. A working knowledge of UL standards is helpful too but not required.Aptitude for problem solving and ability to apply this to electrical control designAn adaptability to respond to a fast-moving business environment.Accuracy and attention to detail.Excellent communication and interpersonal skills.Display a proactive flexible approach to working within a team environment.BenefitsAt Vertiv, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more.Vertiv is proud to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, and discharge are based upon merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Appliances, Electrical, and Electronics Manufacturing

Instructional Designer / Training Content Developer (Instructional Designer - Customer Experience/Customer Support Agent training content)12-Month Fixed-Term Contract (Extendable) | Ireland | Remote-working | c.€40K per annumAbout the RoleWe are urgently looking for an Instructional Designer, Training Content Creator to join a busy Customer Experience training function within a global software company.This role is a 12-month fixed-term contract with the possibility of extension, based in Ireland with a primarily remote working model.This is an instructional design role, not a trainer / delivery role. You won't be standing in front of a classroom or running live sessions. Instead, you'll design and build the e-learning courses, videos, walkthroughs, product demos and other digital learning assets that will help Customer Support Agents build the product knowledge and skills they need to support customers confidently & effectively, enhancing the global customer experience.You'll work closely with a Training Program Manager, subject matter experts, and other cross-functional partners, turning complex product information and support workflows into learning content that is clear, practical and engaging.What You'll Be DoingDesign and build engaging e-learning courses using tools such as Articulate 360 and other digital authoring platforms.Create supporting learning assets, including short-form videos, product walkthroughs, interactive demos, scenarios, activities, knowledge checks, quizzes and assessments.Partner with a Training Program Manager and subject matter experts to gather information, validate content, and translate technical product detail into clear, actionable learning for Customer Support Agents.Research unfamiliar topics and source materials independently to build a working understanding of products, features, tools and customer support workflows.Develop scenario-based learning that helps agents practise applying product knowledge, troubleshooting and customer communication skills in realistic situations.Review existing training content and recommend updates based on learner needs, stakeholder feedback, product changes and performance data.Follow established training standards, templates and style guidelines to ensure a consistent learner experience across all content.What We're Looking ForExperience creating content for online training courses, ideally with an instructional design, e-learning, or training content development background.Comfortable working with technical subject material that is customer-facing rather than deeply engineering-level, translating it into content that is accessible and practical for support agents.A strong team collaborator who works well with subject matter experts and cross-functional stakeholders and who takes the initiative to move work forward independently.Highly capable and organised, with the ability to manage multiple projects at once and adapt well within a dynamic, fast-moving organisation.Strong written and visual communication skills, with an eye for clear structure and engaging design.Comfortable working in a virtual-first environment and collaborating asynchronously with distributed teams.Nice to HaveExperience with Articulate 360, Synthesia, Navattic or similar training content creation and e-learning authoring platforms.A background in technical training, technical content creation, adult training / adult teaching or customer support is also an advantage.Contract DetailsDuration: 12 months, with the possibility of extension.Location: Ireland, primarily remote working model.Salary: c. €40,000 per annum.We are not looking forTrainers or Presenters, Support Agents, Technical Support Specialists or anyone who isn’t based in Ireland or who may require sponsorship.Location: Dublin or Remote in Ireland only.Although a fully or predominantly remote role, YOU MUST be living & based in Ireland for the duration of this role. NO SPONSORSHIP provided, so you MUST hold EU/EEA citizenship or a valid Irish work visa already.Other Key Terms:Customer Experience Training Content Creator, Training Content Developer, Training Course creator, Training course creator, IT Training creator, Instructional Design, Instructional Designer, Learning Designer, E-Learning Developer, Training Curriculum Developer, Training Content Developer, Learning Experience Designer, IT Courseware Creator, IT Courseware Developer, Training Developer, Educational Content Designer, Digital Learning Designer, Digital Training Creator, E-learning developer, E-learning creator, elearning course developer, Adult Educator, Customer Services Agent training, Customer Support training content, Educator. Show more Show less Seniority level Mid-Senior level Employment type Temporary Job function Training, Customer Service, and Information Technology Industries Software Development, Technology, Information and Media, and E-Learning Providers

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Ireland. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Ireland. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

We develop and sell the Software-as-a-Service (SaaS) product Tideways . Our software provides application performance management, exception tracking and profiling functionality for PHP applications and is used by over 700 customers worldwide. Tideways was founded in 2016 by Benjamin and his then employer Qafoo and is a self-funded company, growing from customer revenue alone. Our team is currently 7 employees strong, and our aim is to build a sustainable, transparent business with a focus on th…

Unser Mandant zählt zu den weltweit führenden Unternehmen der Luft- und Raumfahrt sowie der Verteidigungsindustrie. Mit innovativen Technologien entwickelt Airbus hochmoderne Systeme für zivile und militärische Anwendungen und setzt Maßstäbe in den Bereichen Kommunikation, Sicherheit und Raumfahrt. Zur Verstärkung des Teams am Standort Immenstaad wird ein Technischer Redakteur / Technischer Illustrator (d/m/w) gesucht. In dieser Position erstellen und pflegen Sie technische Dokumentationen für …

Masters of Digital GmbH Masters of Digital (MOD Education) ist ein AZAV-zertifizierter Bildungsträger mit Schwerpunkt auf digitalen Weiterbildungen. Unsere Kurse richten sich an Menschen, die aktuell arbeitssuchend sind und ihre Chancen auf dem Arbeitsmarkt nachhaltig verbessern möchten. Über einen Bildungsgutschein der Bundesagentur für Arbeit oder des Jobcenters können Teilnehmende - bei Vorliegen der individuellen Voraussetzungen - kostenfrei an unseren Weiterbildungen teilnehmen. In unseren…

Job Summary - Technical Writer / Runbook Specialist - Develop, structure, and maintain technical documentation, Standard Operating Procedures (SOPs), and operational runbooks for cloud platform teams. - Author detailed runbooks, SOPs, and architecture decision logs to support operational processes. - Create enablement materials such as technical documentation, FAQs, and knowledge base articles for operational personnel. - Implement Docs-as-Code workflows using tools such as Git, Markdown, Ascii…

Mit mehr als 1.600 Kunden zählt die EPG zu den international führenden Anbietern einer umfassenden Supply Chain Execution Suite (EPG ONE) und bietet WMS-, WCS-, WFM-, TMS- und Voice-Lösungen zur Optimierung von Logistikprozessen. Logistik-Consulting, Cloud-Services, Managed Services und Logistik-Schulungen in der eigenen Akademie runden das umfassende Lösungsangebot der EPG ab. Um auch langfristig in Richtung Erfolg zu gehen suchen wir an unserem Standort in Aachen, dem Tivoli Innovation Center…

Als führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen sind wir in 19 Ländern tätig und beschäftigen fast 9.000 engagierte Mitarbeitende. Du wirst in einem dynamischen und innovativen Umfeld arbeiten, das voller Möglichkeiten steckt. Mit Deinem Einsatz und Deiner Leidenschaft hast Du die Gelegenheit, einen nachhaltigen Unterschied zu machen. CGM Leverages AI: Wir suchen Menschen, die die Kraft von KI im eHealth-Umfeld spüren, den Wandel mitgestalten wollen und mit neugie…

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As Developer Relations at Anthropic, you will help developers discover, onboard, and get the most out of Claude Code, Claude Tag, and future devel…

Meta is seeking a senior technical leader to build and scale Developer Relations for our growing portfolio of AI solutions, including Muse API, Muse Code, Muse Spark models and future open-weight releases. This person will define how the global developer community engages with, builds on, and extends Meta's open-source model ecosystem and available tools, driving adoption from individual developers to enterprises to academic research institutions.You will own the end-to-end developer relationsh…

Meta is seeking a senior technical leader to build and scale Developer Relations for its AI portfolio, including Muse Spark and future releases. You will own the end-to-end developer relationship strategy, drive community engagement from individuals to enterprises, and cultivate academic partnerships to advance research and adoption. The role sits at the intersection of engineering, product, and external engagement, requiring hands-on coding, strategic planning, and high-impact public speaking …

RDQ427R541 At Databricks, we are passionate about enabling data teams to solve the world's most challenging problems — from making the next mode of transportation a reality to accelerating medical breakthroughs. We do this by building and running the world's best data and AI platform, enabling our customers to use deep data insights to improve their businesses. Our ability to execute this mission depends on building trust and recognition within an ever-growing community of data engineers, analy…