AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About Vast.aiVast.ai runs one of the largest GPU marketplaces in the world. Over 20,000 GPUs, from RTX 4090s up to B300s, rented by more than 25,000 customers a month who train, fine-tune, and serve AI models on them. We are profitable, the team is flat, and we ship quickly. Your application goes straight to the hiring team.The roleThis is an engineering job that happens in public. You will be our heaviest user.Most of your week goes to renting GPUs on Vast and building things on them. Serving open source models with vLLM and SGLang. Fine-tuning. Running ComfyUI pipelines. Keeping live inference endpoints up, including token endpoints on markets like OpenRouter. Writing the example repos, Docker templates, and benchmarks that other developers copy.The rest of your week is spent showing your work. Short videos, technical write-ups, answers in Discord and on Reddit, hackathons. You are not building the Vast product. You are using it harder than any of our customers, in the open, and reporting back everything that breaks.If you want a content calendar and a campaign plan, this is the wrong job. If you already spin up GPUs on weekends because you want to see whether the new model actually runs, keep reading.What you'll doRun real workloads on Vast every week. Deploy, fine-tune, and serve open source models, and keep live endpoints running.Build public example repos, Docker templates, and benchmarks that developers can clone and use.Turn what you build into teaching: guides, short videos, talks, livestreams.Be the most technically credible voice in our Discord, on Reddit, and on X.Represent Vast at hackathons and conferences, roughly one trip a month.Report the friction, the breakage, and the missing docs straight to engineering and product.What we need to seeYou can take an open source model from Hugging Face to a running endpoint on rented GPUs with nobody helping you. Linux, Docker, Python, SSH.You can debug the GPU stack. Driver and CUDA mismatches, out of memory errors, and multi-GPU configuration including NCCL and topology issues do not scare you.Public proof of work you have shipped. A GitHub profile, technical writing, or live projects. We will ask you to walk us through code you wrote and explain the parts that went wrong.You work without a roadmap and prefer it that way. Nobody here will hand you a task list.You can explain a hard thing clearly, in writing and out loud.Nice to haveContent or side projects that found a real audience.Previous developer relations, community, or customer-facing work. Useful here, but it is a bonus and not the job.vLLM or SGLang internals, distributed training with FSDP or DeepSpeed, CUDA.Time at a cloud, GPU, AI infrastructure, or developer tools company.First 90 daysShip several public example projects on Vast, including at least one live serving endpoint.Publish benchmarks or guides that developers actually use and pass around.Become the recognizable technical voice in our community channels.Represent Vast at a sponsored hackathon.Compensation & Benefits$160,000 to $200,000 base, plus equity and bonus. Health, dental, vision, and life insurance. 401(k) with company match. Meals on site. Travel and conference budget. This role is on site in San Francisco or Los Angeles.Compensation Range: $160K - $200K Show more Show less Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries Software Development

Job Title: Systems Engineer/Technical WriterJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Continental US* * *The OpportunityJoin our team as a Systems Engineer / Technical Writer supporting a program where your communication expertise will directly enhance program performance and customer delivery. In this role, you will develop, edit, organize, and maintain technical documentation, standard operating procedures, white papers, presentations, configuration management documentation, and other communication products that support mission success.Working closely with program leadership, functional managers, engineers, and Government stakeholders, you will ensure documentation is accurate, consistent, and aligned with established program standards. This position is ideal for a detail-oriented professional who enjoys translating complex technical information into clear, concise, and polished communications.ResponsibilitiesDevelop, organize, edit, and maintain program documentation and deliverables, presentations, and process documentation. Generate and define customer requirements for RF solutions, allocate system requirements, and derive requirements to ensure the system architecture is fully defined, and compliant with mission needs. Interface with the engineering team and work to enhance their documentation and relevant customer facing outputs Perform quality assurance reviews of key client deliverables, including Technical Design Packages (TDPs), Program Management Reviews (PMRs), Design Review presentations, and other program deliverables. Support the development and review of internal communications, memorandums, and executive-level correspondence for Program and corporate leadership. Develop and publish documentation using, improving, and maintaining a configuration management (CM) procedure. Create, update, and refine internal and customer-facing Standard Operating Procedures (SOPs), process documentation, and workflow diagrams. Analyze procedures to identify gaps, conflicts, and dependencies between related processes and recommend improvements. Develop and maintain documentation standards, style guidance, and program terminology Coordinate document quality control activities, including in-process reviews, editing, formatting, compliance verification, and final publication. QualificationsRequired: Active TS security clearance with the ability to obtain SCI. Bachelor's degree in English, Communications, Information Technology, or a related field; additional relevant experience may be substituted for education 3+ years of technical writing, technical communications, or technical experience supporting Government, Department of War, or Intelligence Community programs. Demonstrated experience developing, editing, and reviewing technical documentation, process documentation, and executive-level communications. Excellent written and verbal communication skills with exceptional attention to detail. Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. Ability to communicate effectively with technical teams, program leadership, and Government stakeholders. Strong understanding of English grammar, editing principles, and document quality assurance practices. Proficiency with Microsoft Word, Project, and PowerPoint.   DesiredExperience in a technical position supporting DoW contracting. Experience developing Standard Operating Procedures (SOPs), process maps, or workflow diagrams. Experience supporting Technical Design Packages (TDPs), Program Management Reviews (PMRs), White Paper development, or Governance presentations. Familiarity with documentation style guides and technical editing standards. Experience using SharePoint or similar document management platforms. Experience supporting enterprise IT modernization, software development, or systems engineering programs. Ability to identify process improvement What You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$79,400 - $162,700CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other Industries Defense and Space Manufacturing

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Buckingham Structural Moving Equipment is an industry leader in manufacturing heavy-duty jacks, dollies, and hydraulic systems used to move houses, historical buildings, and massive structures. We build the rugged, reliable gear that makes the impossible moves possible.The RoleWe are seeking an onsite Technical Writer to transform complex engineering designs into clear, safe, and highly accurate documentation. Based directly at our facility, you will work side-by-side with our engineering and manufacturing teams. You will utilize SolidWorks models to create the visual and written manuals our clients rely on in the field.Key ResponsibilitiesCreate Manuals: Write comprehensive user manuals, maintenance guides, and operation procedures for hydraulic equipmentLeverage CAD Models: Open, navigate, and pull technical illustrations directly from SolidWorks filesSimplify Complexity: Translate blueprints and engineering specifications into clear, step-by-step instructionsCollaborate Onsite: Work daily on the production floor and in the engineering office to verify dataStandardize Content: Maintain a consistent documentation style and manage our technical libraryRequirementsExperience: 3+ years as a Technical Writer in heavy machinery, manufacturing, or structural engineeringSolidWorks Proficiency: Hands-on experience navigating SolidWorks to generate technical images and diagramsBlueprint Reading: Ability to interpret CAD models, mechanical drawings, and hydraulic schematicsWork Environment: Comfortable working in an active manufacturing and production plant environmentEducation: Bachelor's degree in Technical Writing, Engineering, or a related field, or equivalent experienceBenefitsCompetitive salary based on experienceComprehensive health, dental, and vision insurance401(k) matching programPaid time off and holiday payDirect interaction with massive, real-world engineering projects on our production floor Show more Show less Seniority level Associate Employment type Full-time Job function Manufacturing Industries IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

DescriptionJOB SUMMARYCollaborates with department managers, subject matter experts, Instructional Designer III and Training & Development Manager to develop and produce training courses.Essential DutiesThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.Collaborates with the Instructional Designer Supervisor to develop and produce instructional materials and training curriculumDelivers training for a minimum of one foundational courseAssists in instruction, preparing of training material and scheduling of the training classes and other training programs as requiredCompletes trainee evaluations and communicates trainee training needs to supervisorsMaintains related training attendance documentation for all required trainingAssists in maintaining a current published training calendar and directory of all internal training offeredParticipates in the testing of system enhancements and contributes to efficiency goalsHandles department purchasing and maintains record of all receipts to complete ongoing credit card expense reportsHandles training room scheduling and setting up and performing other administrative responsibilities for the training departmentConducts Banking Center Visits in order to identify training needs and reinforce best practicesWorks as a team to ensure training facility and equipment is operational at all timesParticipate in job specific training and other various Bank training programs, as necessaryMaintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policyMaintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operationsMaintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AMLQualificationsQUALIFICATIONSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.H.S. Diploma or GED requiredAt least one year of previous banking experience with one year of training experience is preferredA Bachelor’s degree in a related field is preferred, or at least one year of banking experience with two years of college is preferredEffective adult learning communications and presentation skills are essentialThorough knowledge of applicable banking laws and regulations is requiredComputer literacy and knowledge of spreadsheet and word processing software are essentialMust be able to work effectively in a high-pressure environment and exhibit sound problem solving skillsGood organizational, interpersonal, verbal and written communication skills are necessary for generating training materials/calendar and maintaining effective relationships with employees, customers and business prospectsAttention to detail and mental concentration are necessary for accurately performing tasks and handling numerous interruptionsMust be able to work a flexible schedule Monday-Friday and occasional Saturdays-SundaysOccasional travel to other branch locations/markets may be necessaryBilingual in English and Spanish is desiredORGANIZATIONThis position reports to the Instructional Designer SupervisorThis position does not oversee other positionsTraining RequirementsAll employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.COMMUNITY INVOLVEMENTLone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.Management reserves the right to change this position description at any time according to business needs. Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Banking

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

As a Sr. Technical Writer II, you will translate complex technical concepts into clear, concise written and visual content. You will develop and maintain system documentation, SOPs, user guides, technical diagrams, workflows, roadmaps, and intranet to support engineers, analysts, and project managers. You will also produce high-quality communications for senior government stakeholders, ensuring all deliverables align with program objectives, client expectations, and security classification requirementsWe know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!What you’ll do:Translate complex technical concepts into clear, concise written content and visual materialsDevelop and maintain system documentation, technical diagrams, SOPs, and user guidesCreate and update technical roadmaps, workflows, and other visual artifacts to support planning and communicationCollaborate with engineers, analysts, and project managers to gather and refine technical requirementsProduce communication materials for senior government stakeholders, both technical and non-technicalEnsure all documentation aligns with project goals, client expectations, and security classification requirementsSupport the development of briefing materials and reports used in recurring client engagementsWork independently to manage documentation tasks and deliverables under tight deadlinesWhat you’ll need to succeed:Active TS/SCI with CI Poly security clearance7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $80,000 - $117,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Graham Technologies is seeking a Technical Writer to support stakeholder engagement and project delivery by providing expert copywriting, copy-editing, formatting, and document quality support for digital and print materials. This role will work across the team to translate technical, functional, and programmatic information into clear, concise, audience-appropriate content.Location: WFH with the ability to travel to the DC area for occasional meetingsKey Responsibilities Draft, edit, format, and publish technical, programmatic, training, and stakeholder-facing documentation for digital and print media Provide copywriting, copy-editing, proofreading, formatting, and document quality assurance across project deliverables and communications products Translate complex technical, functional, and programmatic information into clear content for executives, business stakeholders, end users, and delivery teams Develop and maintain user guides, process documents, presentations, communications materials, job aids, reports, and meeting artifacts Create or support diagrams, flowcharts, technical drawings, visual layouts, and presentation materials Support stakeholder engagement, training, user adoption, change management, and product communications activities as needed Maintain consistency, grammar, formatting standards, and document version control across deliverablesExperienceRequired Skills:7+ years of technical writing experienceEducationBS, BA, or equivalentClearanceAbility to meet minimum Public Trust, Tier 2 requirementsTools / SkillsAdvanced proficiency in Microsoft Word, Excel, and PowerPointExperience using Confluence and Teams/SharePointFluency in creating diagrams, flowcharts, and related technical drawingsStrong attention to detail, grammar, consistency, formatting standards, and document version controlDesired SkillsExperience supporting Federal Government programs and preparing deliverables in accordance with government quality and formatting expectationsExperience developing materials supporting stakeholder engagement, training, user adoption, change management, or product communicationsCompensationAt Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.Here are just a few highlights of what we offer:Four Weeks of Accrued PTO in the First YearEleven Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and TrainingWhy Graham Technologies?Our Core Values Define Who We AreValue our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity MattersFounded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Direct message the job poster from Massachusetts Department of Public Health Cecilia Carr Cecilia Carr Recruitment and Retention Manager - Commonwealth of Massachusetts The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardizing processes, and enhancing tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub.This a contracted position and our selected candidate will support the DPH Technology Operations team. It requires attention to detail, SharePoint development experience, and a customer service focus. The position may include other Microsoft support responsibilities as needed.Duties and Responsibilities (these duties are a general summary and not all inclusive):Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.Develop user guides, quick reference materials, FAQs, checklists, and training content.Assist with document conversion, migration, formatting, cleanup, and organization.Support accessibility readiness through checklists, training materials, and basic review workflows.Create and maintain project spaces, document libraries, templates, and resource repositories.Support staff education on file organization, collaboration tools, and accessibility practices.Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.Publish and share project management resources through appropriate collaboration platforms.Preferred Qualifications:Ability to interpret and explain technical language to non-technical audiences.Experience in the development of SharePoint pages, and SharePoint Intranet administration.Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.Skilled in following written and oral instructions in a precise understandable manner.Ability to adjust to varying or changing situations to meet emergency or changing program requirements.Established high standards for accuracy and attention to detail.Experience in managing content migration from a server to the cloud.Experience using MS Power Automate for workflow automation.Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.Contract Period of Service:Hire – 11-30-2027 - Contracts are renewable, subject to the Department approval, performance and allocation of funds.Additional Contract Information:Benefits are unavailable with the exception of sick leave accruals.Contracts are renewable, subject to the Department approval, performance, and allocation of funds.All employees will be paid on a biweekly basis and must have direct deposit.Agency Mission:The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including inequities in chronic and infectious disease, substance abuse, violence, and preventable hospitalizations.DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.Learn more about our important work: https://www.mass.gov/orgs/department-of-public-healthPre-Offer Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.ADA Reasonable Accommodation:If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA RequestsFor questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.Minimum Entrance Requirements: None.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Public Health

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

DescriptionAs Amazon One Medical continues to grow and enhance the primary care experience, we are looking for dedicated and skilled leaders to oversee the people, processes, and technology that set us apart. As a Knowledge Management Specialist, you will play a key role in ensuring Amazon One Medical delivers high-quality care, seamless access, and patient-centered experiences at an affordable cost.Your primary responsibility will be to support Amazon One Medical's mission by developing, maintaining, and optimizing knowledge resources, process documentation, and content that enable high-quality care and service. You will create and maintain knowledge databases, establish process standards, and help ensure consistent, high-quality member interactions through CI-CARE, a framework that defines the key elements of effective communication with patients and team members. You will partner with cross-functional stakeholders to identify knowledge gaps, improve content accuracy, drive process improvements, and foster a culture of knowledge sharing through clear documentation and scalable resources.The ideal candidate is a strong and innovative problem solver who is detail-oriented and driven to create scalable, efficient processes. They are a self-starter with excellent written communication skills, a continuous improvement mindset, and a passion for creating clear, accurate, and user-friendly content. They thrive in a fast-paced environment, collaborate effectively across teams, and are committed to delivering an exceptional experience for both patients and team members.If you are looking for your next opportunity with an emphasis on knowledge management, content strategy, continuous improvement, and operational excellence at an organization transforming healthcare, we would love to connect with you.This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.Key job responsibilities Support the development, maintenance, and optimization of operational processes, standard work procedures, process flows, and knowledge resources to improve consistency, efficiency, and quality across Centralized Support operations. Own the creation, organization, and continuous improvement of knowledge management content, including knowledge base articles, process documentation, and operational resources that enable team members to deliver high-quality patient and colleague experiences. Partner with cross-functional stakeholders and subject matter experts to identify knowledge gaps, improve content accuracy, and ensure resources are scalable, accessible, and aligned with evolving business needs. Support the design and refinement of training and onboarding materials by ensuring learning resources, documentation, and knowledge assets are accurate, clear, and easy for team members to use. Serve as a process and knowledge management subject matter expert for Centralized Support Specialists, identifying workflow challenges, escalating process gaps, and supporting continuous improvement initiatives. Create and maintain eGain knowledge content for diverse audiences while monitoring content effectiveness, adoption, and key operational metrics such as KPIs and training compliance.A day in the lifeIn this role, you'll focus on building and optimizing knowledge databases and process documentation that support our care delivery teams. You'll work with our CI-CARE framework, a communication approach that defines how we interact effectively with patients and colleagues, to ensure clear, accurate guidance is available when needed. Throughout your day, you might collaborate with clinical teams to identify knowledge gaps, partner with operations to streamline documentation, or refine existing content based on feedback from those using it. You'll also engage with cross-functional stakeholders to understand their needs and translate those insights into user-friendly resources that drive consistency across our organization.About The TeamWe're a growing team dedicated to supporting Amazon One Medical's mission of delivering high-quality, accessible primary care. Our work centers on creating the systems and resources that enable our care teams to provide exceptional experiences for every patient. We believe that clear documentation, thoughtful processes, and shared knowledge are foundational to operational excellence and patient satisfaction. As a member of our team, you'll contribute to building scalable solutions that support both our clinical and administrative staff, helping us continuously improve how we serve our patients and communities.Basic Qualifications Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) At least 2 years of experience in content management and development OR 1 year of experience in a patient-centered role within a multi-state primary healthcare company. Proven experience creating, managing, and improving content, communications, and learning resources that support customer or patient-facing teams. Strong written and verbal communication skills, with the ability to effectively present information and collaborate with cross-functional stakeholders. Experience developing process workflows, standard operating procedures (SOPs), performance tracking mechanisms, and feedback loops to drive continuous improvement.Preferred Qualifications Proven ability to create a strong, collaborative environment that supports knowledge sharing and ensures an engaging experience for team members. Experience with MAX Agent, Nice-InContact, G Suite, Electronic Health Record (EHR) systems, and knowledge management platforms. Previous experience in healthcare, especially within patient-centered environments and partnering with clinical teams. Contact center experience with an understanding of customer-facing operations, support workflows, and the knowledge needs of frontline teams. Strong analytical and organizational skills with the ability to prioritize multiple tasks, manage complex information, and identify opportunities for process improvement. Familiarity with knowledge management frameworks, content governance practices, and systems used to create, maintain, and optimize knowledge resources.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.USA, AZ, Tempe - 15.00 - 26.00 USD hourlyCompany - 1Life Healthcare, Inc.Job ID: A10475482 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.