Senior Technical Writer

Senior Technical Writer

Grade: 9/10
Salary range: $133,348-$146,945 + superannuation and leave loading
Duration: permanent full-time role, ongoing
Location: Hybrid with an in-office requirement 2 days a week in Sydney, Gosford or Bathurst. This may be subject to change in line with DCS workplace policies

Help shape the technical standards and documentation that underpin NSW's critical communications infrastructure.

Lead the development and continuous improvement of engineering standards, procedures and technical documentation, ensuring information is clear, accurate, accessible and aligned with organisational and regulatory requirements.

About the team

This role sits within the Engineering team in the NSW Telco Authority.

The Engineering team provides technical governance, standards, assurance and specialist expertise across NSWTA's critical telecommunications infrastructure. Working closely with engineers, project teams and operational stakeholders, the team ensures technical information, standards and processes are accurate, compliant and fit for purpose.

Your responsibilities will include

• Developing and maintaining engineering standards, procedures and technical documentation
• Translating complex technical information into clear, user-friendly content
• Working with subject matter experts to capture, analyse and document technical knowledge
• Managing document templates, style guides, version control and governance processes
• Ensuring documentation meets quality, compliance and organisational requirements
• Driving continuous improvement of engineering documentation practices
• Supporting the management of document repositories, knowledge bases and information management processes
• Maintaining documentation lifecycle activities, including review, approval, publication and ongoing maintenance

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will have

• Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
• Proven experience producing technical documentation, standards, procedures or controlled documents
• Excellent written communication, editing and technical writing skills
• Experience working with technical subject matter experts to capture and document complex information
• Strong attention to detail and experience managing document governance processes
• Advanced SharePoint experience, including information architecture, document libraries, metadata, version control, permissions management and document lifecycle governance
• Experience working within engineering, telecommunications, infrastructure or similar technical environments
• Tertiary qualification and demonstrated experience in previous Technical Writing roles, preferably in telecommunications related industries

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 9:59am Monday 10th August

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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