Documentation Leadership & Technical Writing Manager Jobs

Direct message the job poster from Sylvan, Inc. Andrea Bloom Andrea Bloom Human Resources Director Sylvan,Inc Sylvan, Inc. is a market-leading, trusted automotive services contractor to Fortune 500 companies.The Technical Documentation Specialist Assistant will be responsible for writing and modifying project related technical documentation under the direction of the Technical Documentation Specialist. In addition to the technical writing, this position would also be responsible for data entry/retrieval of part/BOM data into a database, writing Work Orders, Advance Bills of Material (ABM), and assembling drawing sets for release to fabrication. The Technical Documentation Specialist Assistant would work across multiple projects simultaneously supporting the various project teams while reporting to the Technical Documentation Specialist.Job ResponsibilitiesThe list below is meant to be a guide and not all inclusive of the daily responsibilities.Be able to read and understand mechanical detail drawings and technical documentation.Be able to develop spare parts lists from materials ordered on various projects.Be able to utilize CAD or drawing viewers to retrieve parts details information.Be able to write project ABM’s and Work Orders to be sent to purchasing based on direction from the Project Engineer.Be able to collect the required drawings and sub-assembly drawings to send for fabrication based on the ABM’s and Work Orders.Must be able work with multiple project teams to create the required documents in a timely manner.Be able to develop maintenance procedures for various conveyor components and present them in the customer required formats.Be able to develop Failure Mode Effects Analysis documents (FMEA & PFMEA) in the customer required format based on systems drawings and sequence of operation information provided by Project Engineers.Be able to read drawings and enter parts / BOM information into a parts database.Be able to search & retrieve parts / BOM information from a database.Complete tasks within project schedule deadlines including working OT as required to meet dates.Education RequirementsAssociate or bachelor’s degree in mechanical engineering, related technical field or relevant job experience. ExperienceExperience working both independently and in a team environment.Experience working with technical drawings and documents.Strong interpersonal skills with a professional, positive “can-do” attitude.Possess excellent communication skills.Skilled in Microsoft Word, Excel, and PowerPoint.Experience with SQL database systems.Experience with SharePoint and MS Dataverse environments.Experience with MS Power Apps.Ability to effectively prioritize and execute tasks in a timely manner within a high-pressure environment. Show more Show less Seniority level Associate Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Construction and Automation Machinery Manufacturing

Candidates must have an active Secret clearance and verify, before applying, that you meet the minimum requirements of the position.Target salary range: $64,000 - $68,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.LocationThis position is at Naval Education and Training Command (NETC) on-board Naval Air Station (NAS) Pensacola, FL.ObjectiveTraining Support Specialist will be responsible for analysis and report development to support training and manpower requirements documents and provide support for large, diverse, and complex adult education and vocational training systems. Qualified candidates should be local to Pensacola, FL or surrounding areas to be considered for this position.Job DescriptionResearch current educational technologies to ensure material is appropriate for intended audience, environment, and context.Provide training in structured writing, effective writing techniques, and test writing principles to course writers.Coordinate and plan a variety of professional development workshops in support of CSFE mission.Conduct performance analysis and training needs assessments to assess client’s situation and identify critical performance gaps.Employ techniques of systems thinking, job design, and process management to prescribe proper interventions.Provide facilitation support for internal and external clients.Create original course and testing material by conferring with SME and researching technical publication on the information to be used and writes expository material.Maintain professional development supplies and materials.Address issues regarding system application and functionality.Employment StatusFull-time (40 hours per week). Salaried. Exempt.Qualifications5 years’ experience or related experience performing all aspects of training system analysis and design, leading a multi-disciplinary training design implementation team.Active/Current, minimum “Secret” Security Clearance.Knowledgeable in the use of government (Navy) training doctrine, manuals, and systems, and any subsequent guidance, and, or requirements directing curriculum development, and maintenance.Curriculum development and maintenance software courseware development authoring tools and web-based collaboration tools - Microsoft Office M365 Suite, Adobe Acrobat and Captivate, and Moodle.Strong written and verbal communication skills to include the ability to read, interpret, organize, and synthesize source material into well-written, concise technical style reports in approved formats.Experience performing all aspects of training system analysis and design, including Job Task Analysis, as well as leading a multi-disciplinary training design implementation team.Work Environment and TravelThis position is at Naval Education and Training Command (NETC) on Naval Air Station (NAS) Pensacola, FL. Qualified candidates should be local to Pensacola, FL, or surrounding areas to be considered for this position.Ability to lift items and/or equipment up to 50 lbs. on limited occasions.Travel up to 10% anticipated.JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work™JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Judy Pagac, Chief Human Resources Officer at judy.pagac@janusresearch.us or calling (706) 364-9100. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group.JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-VerifyJANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability.This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Strategy/Planning and Information Technology Industries Government Relations

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

RWE Americas, LLCTo start as soon as possible, full time, permanentFunctional area: Operations & MaintenanceRemuneration: ExemptReporting to the Senior Manager, Operations Training, the Technical Training Specialist will help design and deliver various technical, safety, and in-field training programs, including High Voltage Awareness, Substation Awareness, Electrical Switching, NFPA-70E, Substation Electrical Schematics, Solar Technical, BESS, Electrical and Hydraulic Troubleshooting, LOTO Awareness, Confined Space Awareness, and other training programs that align employee performance with the organization’s goals. The Technical Training Specialist will also determine training objectives and write training programs, including outlines, handouts, courses, exams, and practical exercises. The Technical Training Specialist will rely on experience and judgment to plan and accomplish goals. Candidates will need a high degree of creativity and latitude and will be required to perform other related duties as needed.Role Responsibilities:Deliver in-person classroom and on-the-job training to RWE technicians on various technical and safety topics related to multi-brand wind turbines and solar farmsIndependently manage classroom presentations and lead real-world training scenarios for students to ensure safe and effective rescue responseDesign and develop instructor-led training (ILT) and eLearning on various technical, safety, and in-field topics, including High Voltage Awareness, Substation Awareness, Electrical Switching, NFPA-70E, Substation Electrical Schematics, Solar Technical, BESS, Electrical and Hydraulic Troubleshooting, LOTO Awareness, Confined Space Awareness, and related subjectsUpload and maintain training materials in the training LMS, maintain accurate records, and generate reportsContinuously evaluate and update training materialsConduct site visits to deliver training, facilitate practical exercises, administer exams, evaluate competencies, and perform related activitiesSupport the development of other instructors through peer evaluation and feedbackEnsure all participants meet learning objectives outlined in course and module outlines during course deliveryContinuously develop new competencies and rescue techniques for multi-brand turbines to support rescue response across all turbines serviced by RWE techniciansParticipate in training audits as requiredJob Requirements and Experience:Associate’s degree in a related field, such as education, learning and development, training, wind turbine technology, or solar technologyHigh Voltage certification is highly desiredOSHA 500/501 trainer course for construction or general industry is preferredMinimum 3 years of experience in wind, solar, BESS, or a similar industryMinimum 3 years of experience in high-voltage work or a similar industryMinimum 3 years of experience delivering formal training programs for adult learners in a safety or technical disciplineGood working knowledge of PPE inspections, training administration tools, and training administration processesAbility to manage multiple projects and deadlines, as well as pivot as priorities shiftExcellent communication, interpersonal, and presentation skillsInitiative – Must be able to work with minimal supervision and make decisions on issues related to their discipline(s) with limited and/or available information. Identifies opportunities for training and develops and improves internal training initiativesProblem Solving – Strong ability to plan, organize, and deliver training in dynamic field environments to ensure course material is covered and objectives are metStrong organizational skills and ability to coordinate multiple tasks and deliverablesInterpersonal Skills – Proven record of working and interacting with both management and technical teams; skilled in human relations, conflict resolution, and facilitation in a team environment; proven ability to empathize, build relationships, and effectively communicate with people from diverse backgrounds during classroom and/or hands-on presentations, including assessing and checking for understanding during practical rescue exercisesTechnical/Functional Knowledge – Strong knowledge of electrical and hydraulic schematics, troubleshooting, and high-voltage equipment, including switching concepts and safe work methods for wind turbines and solar farmsMust demonstrate a detail-oriented and deadline-oriented mindset while managing multiple and changing prioritiesFlexibility – Able to adjust plans in response to changing conditions and travel on short noticeResource Management – Make effective use of available resources to achieve operational goals and objectivesDemonstrated desire to learn about the company and the renewable energy industryExcellent proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and TeamsKnowledge of and experience with the use of hand and power toolsKnowledge of environmental and safety policies and proceduresAbility and willingness to travel to and from job sites as assignedPhysical Requirements:Ability to push, pull, and lift tools and equipment weighing up to 50 lbsAbility to work safely in extreme environments, including hot sun and cold conditionsAbility to walk, climb, and stand extensively during the workdayMust be able to sit, walk, or stand for long durationsMust pass a fit-for-duty medical examination upon hire and every two years thereafter and maintain a body weight of 270 lbs. or lessThe work also requires flexibility and a full range of movement in confined spacesWork Environment:This position is office-based, with some travel to other RWE Americas office and field locationsField environments may include hazardous conditions, such as working at heights up to 300 feet, working in confined spaces, exposure to bloodborne pathogens, exposure to energized electrical and rotating equipment, and working in extreme hot and cold conditionsApplicants must be legally authorized to work in the United States. RWE Americas is unable to sponsor or take over sponsorship of employment visas at this time.Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary.Apply with just a few clicks: ad code 93327. Any questions? Contact HR: rwe_americas_recruiting@rwe.comWe look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.RWE Americas, a subsidiary of RWE, is a US-based energy company that is helping to meet the growing demand for energy across the United States. Backed by RWE’s 125-year global legacy of managing diverse power assets, RWE Americas operates approximately 13 GW of power projects across 27 states. With a talented workforce of 2,000 employees, RWE Americas develops, constructs and operates wind, solar and battery storage projects that safely deliver affordable, reliable electricity to our customers. Committed to responsible development, RWE Americas invests in local and rural communities, creating jobs and partnering with stakeholders to support and strengthen the places where we live and work. Learn more about how RWE Americas is generating impact at americas.rwe.com.At RWE Americas, we foster a culture defined by our Essential Behaviors – Have Courage, Create Impact and Actively Collaborate. We encourage bold thinking and continuous learning, and we value ownership, resilience and inclusion in everything we do. When you join us, you become part of a team that supports your development, respects your contributions and celebrates shared success. This is a place where you can grow your career and make a meaningful difference. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Utilities

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Enablement Leader, Energy Industries__Your Role And ResponsibilitiesIn this role, you will have the opportunity to design and build the learning experiences that form the foundation of the Energy Industries Academy. Each day, you will work closely with Subject Matter Experts (SMEs), Sales Enablement, Product Groups, and business stakeholders to transform expert knowledge into engaging, scalable, and measurable learning solutions. You will also showcase your expertise by creating role-based learning pathways, certification programmes, and digital learning content that accelerate capability development and business performance across Energy Industries.The work model for the role is: hybridGlobal Opportunity – Open to Candidates Worldwide*While this job posting may display only a limited number of locations, we welcome applications from qualified candidates globally. If you believe your skills and experience are matching this role, we encourage you to apply regardless of your current location.This position does not require and support relocation. The successful candidate will be employed and hosted through their current ABB location or the nearest suitable ABB office.This role is contributing to the Energy Industries Academy, Commercial Excellence & Sales Enablement within Energy Industries (EN). Main stakeholders include SMEs, Sales Enablement teams, Product Groups, business leaders, trainers, HR teams, and Academy learners across global regionsYou will be mainly accountable for:Designing and developing role-based learning pathways, curricula, certification journeys, and learning experiences aligned to business priorities and competency frameworks.Creating engaging learning assets including e-learning modules, videos, learning guides, assessments, facilitator resources, and job aids across digital, virtual, self-paced, and instructor-led formats.Establishing and maintaining Academy design standards, templates, methodologies, and governance processes to ensure consistency, quality, and scalability.Using learner feedback, engagement metrics, and business insights to continuously improve learning effectiveness, certification programmes, and learner experiences across the Academy.Qualifications For The RoleYou have experience in instructional design, learning design, curriculum development, learning & development, or capability development.You are highly skilled in instructional design methodologies, adult learning principles, learning pathway development, and curriculum design.You have proven experience creating engaging digital and blended learning solutions and developing content in partnership with Subject Matter Experts.You are passionate about creating engaging learner experiences and simplifying complex technical or business concepts into scalable learning solutions.You possess strong content authoring, communication, stakeholder management, facilitation, and project management skills.You are innovative around modern learning approaches, AI-enabled content creation, and digital learning technologies, with the ability to build future-ready learning programmes.You are at ease communicating in English. Experience within industrial, engineering, automation, technology, sales, or commercial environments would be advantageousWhat's in it for you? Shape the learning experiences that define the AUEN Academy and support capability development across the business.Collaborate with experts across sales, product, engineering, and business functions to create impactful learning solutions.Influence how knowledge is captured, shared, and scaled across a global organisation.Play a key role in building a world-class Academy that supports onboarding, professional development, certification, and future skills development.More About UsThe Energy Industries Academy is building a scalable learning ecosystem that enables employees to develop the commercial, technical, and professional capabilities required to succeed in a rapidly changing business environment. Through structured learning pathways, certification programmes, modern learning technologies, and expert-led content, the Academy supports onboarding, capability development, performance improvement, and career growth across the organisation.As a Learning Designer, you will play a critical role in transforming knowledge into impactful learning experiences that improve engagement, accelerate development, and create measurable business value. Your work will help establish consistent learning standards, reduce dependency on SME availability, and enable scalable capability development across regions and HUBs.This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education and Training Industries Appliances, Electrical, and Electronics Manufacturing

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Logical Brands Mary Moyich Mary Moyich HR Director at design LAB, Inc. Logical Brands, Inc. is seeking a Brand Content Strategist to own content strategy across marketing and social for our consumer pet brands. This is not a community management or publishing role. This individual thinks like a brand marketer and a merchant because they understand how pet parents discover, evaluate, and buy, and they build content that earns attention and pulls through to the shelf and the cart. They will operate as a senior individual contributor and the strategic center of gravity for our Socially led marketing planning. Responsibilities include setting the annual brand strategy, owning the master editorial calendar, developing the briefs for our internal content studio for creation, and serving as the primary strategic lead for TikTok Shop.What Will You Do?Brand Strategy : Develop the annual marketing plan with the Brand team and translate that into socially led content strategies for Playology (primary) and other brands that delineate between “Big Bets” and “Base Hits”.Editorial Planning: Own the master editorial calendar across all marketing channels. Prioritize campaigns, product launches, seasonal and category moments, retailer activations, and evergreen programming.Creative Direction: Write creative briefs for our Content Studio to source to internal designers, content creators, freelance talent, and agency partners. Protect brand voice, messaging, and visual storytelling across every channel, creator, and partner.Performance & Insights: Define KPIs and success metrics for organic social and hold the work to them. Translate data into recommendations that change what gets made next, not just what gets reported.Cross-Functional Leadership: Partner closely with Brand Marketing, Brand Equity, and Digital Commerce teams to deliver company goals. Ensure brand content supports key business initiatives across channels — from paid media creative to digital activation to in-store.Agency & Creator Leadership: Provide strategic direction while holding internal partners accountable for execution, quality, and results. Serve as the primary strategic contact for TikTok Shop and influencer agencies.Innovation: Monitor platform updates, creator trends, AI tools, and evolving content formats. Recommend new content series, campaigns, testing frameworks, and social initiatives — and build the test-and-learn discipline to prove them out.How Will You Get It Done?Strategic Ownership: bring a clear point of view on where the brands should play, what the audience actually wants, and how content earns attention in a crowded category, and back it up with a plan and a calendar.Creative Judgment: Hold a high bar for craft and voice; you can look at a cut, a thumbnail, or a hook and say precisely what is working, what is not, and what to change.Platform Fluency: You live in the platforms, not in a deck about the platforms; you know how formats, algorithms, and commerce features behave right now and how that shapes what you brief.Commercial Instinct: Connect marketing decisions to sell-through, launch performance, and revenue, not just engagement; you understand how content fits a pet parent’s path to purchase.Partner Leadership: Guide internal and external partners with clarity and hold them to outcomes without micromanaging the work.Drive & Adaptability: Operate with urgency in a fast-moving environment, managing multiple brands and competing priorities without losing momentum.Our Dream Candidate?5+ years of experience spanning social strategy and consumer brand marketing — candidates with a pure publishing, community management, or coordination background without strategy exposure will not be the right fit.Demonstrated ownership of a social first brand strategy, including audience definition, content pillars, platform strategy, and editorial calendar.Deep, current fluency across TikTok, Instagram, YouTube, and Meta, including how each platform’s formats, distribution, and commerce features actually behave today.Proven track record briefing and directing creative teams with a body of work you can speak to as the strategist behind it.Hands-on experience with creator and influencer programs and social commerce; direct TikTok Shop experience strongly preferred.Track record of connecting social performance to commercial outcomes — launch results, sell-through, or revenue — not just reach and engagement.Demonstrated AI fluency. This doesn’t mean using AI as a replacement for instinct and critical thinking; it does mean understanding how to leverage AI to do more, better.Experience working cross-functionally in a matrixed environment with brand, design, digital commerce, and retail marketing teams.Background in FMCG a must. Genuine affinity for pets and pet parents a plus. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing Industries Consumer Goods

For our client, we are seeking a Senior Integrated Content Strategist to join the team of a leader in the Information Technology space. This role will drive continuous improvement initiatives focused on process discipline, productivity gains, and operational consistency. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a technology-driven environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $155,400 – $272,000 annuallyResponsibilities Develop comprehensive content strategies in collaboration with campaign managers based on audience insights and business objectives Create detailed content recommendations for various formats and distribution channels tailored to target personas Drive innovation by identifying emerging content trends and new formats for competitive strategies Collaborate cross-functionally with teams to ensure consistent content implementation Champion differentiated messaging and CTAs that resonate with customer needs across all funnel stages Monitor campaign performance data and engagement metrics to provide insights for strategy refinement Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets Contribute to and maintain content playbooks documenting best practices and learningsQualifications 12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results Experience integrating AI into work processes and decision-making Exceptional leadership and cross-functional influence skills Strong ability to prioritize and execute in a fast-paced environment Expertise in data-driven decision-making and performance analysis Passion for AI, innovation, and experimenting with new tools and ideasBenefits Flexible spending accounts and health plans 401(k) Plan with company match Employee Stock Purchase Plan (ESPP) Matching donations Flexible time away plan and family leave programsOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Media

Why NeuraFlash, Part of Accenture:At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users.You'll lead the design workstream within major customer experience transformations, across both the voice and digital channels.As a core participant in our cross-functional project teams, you'll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.You will have the opportunity to:Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automationCraft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channelsLead requirement gathering, ideation workshops and client design sessionsContribute to enterprise customer engagement strategies, from a design and customer behavior perspectiveIncorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions Create client-facing deliverables with a specialized focus on conversational interaction and experienceAnalyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendationsWork with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectivesSupport customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clientsHelp drive project success criteria and reportingRequired Qualifications:3+ years of experience design, or business analysis work experienceCustomer-facing consulting experienceExperience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similarAdaptable to use different design tools as requiredAbility to collaborate within a cross-functional team to create rich end user experiencesComfortable presenting design deliverables to business stakeholdersExperience analysing data to identify user behaviors and make design decisionsWilling and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)Preferred Skills:Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systemsExperience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)Experience designing solutions to support the contact centre or customer service, or a related environmentKnowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutionsExperience with prompt writing and generative AI powered platformsFamiliarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challengesAbility to tie outcomes to business value (return on investment) through storytellingExperience designing solutions which integrate with CRM, Contact Center, or Case Management solutionsAwareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practicesCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 08/24/2026 and open for at least 3 days.California Annual Salary Range$94,400 to $266,300 USDCleveland Annual Salary Range$87,400 to $213,000 USDColorado Annual Salary Range$94,400 to $230,000 USDDistrict of Columbia Annual Salary Range$100,500 to $245,000 USDIllinois Annual Salary Range$87,400 to $230,000 USDMaryland Annual Salary Range$94,400 to $230,000 USDMassachusetts Annual Salary Range$94,400 to $245,000 USDMinnesota Annual Salary Range$94,400 to $230,000 USDNew York / New Jersey Annual Salary Range$87,400 to $266,300 USDWashington Annual Salary Range$100,500 to $245,000 USDEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.What's it like to be a part of NeuraFlash, Part of Accenture?Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it doneCollaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Software Development

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Overview JOB TITLE: Web Designer & Technical Writer GOVERNMENT AGENCY : DOJ ATR (Antitrust Division) POSITION INFORMATION : Full-Time Position; Government contractor supporting DOJ ATR LOCATION: Fully remote POSITION TIMING: Position requires DOJ clearance; candidate can start once complete (4-6 weeks) BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursementITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.Position OverviewWe are seeking a versatile Web Designer & Technical Writer who combines strong visual design skills with the ability to write, edit, and review technical content. This role will support digital communications by improving clarity, usability, and visual quality across announcements, websites, and other digital assets.The ideal candidate is detail-oriented, comfortable working across design and content, and able to translate complex information into clear, accessible, and engaging materials.ResponsibilitiesRESPONSIBILITIES: Web Designer Responsibilities Design, re-design, code, test, implement, and maintain new web pages and sections of agency Internet and intranet websites. Create prototypes (including graphic design, navigation, and layout options) of new web pages and site areas. Collaborate with content providers (including attorneys, economists, senior management, administrative, and IT support staff) and key web team members on project goals, audiences, schedules, and other aspects of project planning and deliverables. Establish layout, design, formatting and style guidelines for websites. Review and track web metrics and analytics. Research, evaluate, and report on new and emerging developments and trends in web design and web services. Effectively communicate orally and in writing when presenting ideas and recommendations to a wide range of audiences, including senior management staff. Train end users, web staff, and agency trainers, regarding various aspects of agency web services. Ensure that new web pages and sections comply with: Section 508 and 504 requirements for accessibility. Best practices in usability and information architecture. Federal and agency policies and requirements. Implement, code, and test prototypes using technologies such as HTML, CSS, XHTML, dynamic HTML (JavaScript), ASP, JSP, and PHP in a multi-browser, multi-operating system, and multi-device environment. Comply with best practices for “plain writing” when creating, organizing, and editing content. Support and assist web content administrators, quality assurance analysts when requested. Technical Writer Responsibilities Effectively communicate orally and in writing when presenting ideas and recommendations to a wide range of audiences, including technical, non-technical, junior, and senior staff. Prepare and edit technical documentation including: User Manuals, Job Aids, “Help,” What’s New, FAQs, policies, procedures, guidance, and other technical information (in print and web media) as requested. Prepare other written documentation including: organization charts, flow charts, brochures, newsletters, information sheets, and other documentation (in print and web media) as requested. Comply with best practices for “plain writing” when creating, organizing, and editing content. Support and assist government and contract staff including: web content analysts, web software developers, web quality assurance analysts, managers and other web support staff when requested. Prepare multimedia training and guidance tutorials. QualificationsREQUIRED QUALIFICATIONS: Experience with Section 508 / accessibility compliance Familiarity with web analytics and reporting (e.g., Google Analytics or similar tools) Experience designing for government, enterprise, or regulated environments Strong attention to detail and ability to manage multiple tasks Strong collaboration and communication skills Ability to explain design and content decisions clearly to non-technical audiences Comfort working independently in a fast-paced environment Security Clearance Requirements Ability to obtain a US DOJ public trust clearance For the purposes of obtaining a federal security clearance, all applicants must be a US Citizen Work Environment And Physical DemandsThis position is fully remote. The employee will primarily work in a home office environment and must be able to remain in a stationary position for extended periods of time.ITC Federal, LLC is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

About DripsDrips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey.Our User Experience team turns business goals, user needs, operational realities, and performance insights into clear, useful conversation experiences across channels and use cases.About The RoleWe're hiring a UX Content Strategist to join our User Experience team as a full-ownership strategist, driving UX strategy, content direction, conversation design, and client-facing delivery for complex programs from discovery through launch and optimization.Your primary (but not only) focus will be healthcare, designing member-facing experiences for health plans and healthcare organizations. You'll bring enough healthcare fluency to know the difference between a message that's merely accurate and one that's useful, respectful, motivating, compliant, and appropriate for the moment a member receives it. Payer experience is strongly preferred, but we're open to candidates with other meaningful healthcare experience and a demonstrated ability to learn complex domains quickly.You'll also flex into other verticals when demand requires it. We're looking for a strategist who can take a problem from ambiguity to a clear, defensible, measurable experience — and explain the reasoning behind the work.What You'll DoOwn UX strategy end to endLead discovery and translate client goals, audience needs, operational realities, and program constraints into a coherent UX strategy.Develop conversation designs, scripts, content guides, journey maps, kickoff materials, and optimization recommendations ready for implementation and client review.Make decisions that balance business outcomes, feasibility, brand voice, privacy, legal, and compliance requirements.Own deliverables through review, revision, approval, launch, and post-launch learning, not just the first draft.Design Better ExperiencesTranslate complex clinical, payer, benefit, and program information into plain, empathetic, action-oriented language.Recognize when a healthcare message needs additional validation, escalation, or careful handling of privacy and protected health information.Work confidently with client subject-matter experts and internal partners when requirements are incomplete, conflicting, or evolving.Build reusable patterns, frameworks, and guidance that make high-quality healthcare experiences easier to produce consistently.Partner across the businessServe as a trusted UX partner to Client Success, Solutions Consulting, Implementation, Project Management, Production, Data, and other cross-functional teams.Facilitate or contribute to discovery sessions, kickoffs, conversation design reviews, and optimization discussions.Present your work clearly, explain your rationale, and guide stakeholders toward decisions.Close loops on open questions, surface risks early, and keep work moving without waiting for perfect information.Help improve intake, handoffs, templates, documentation, and operating practices across the UX function.Use evidence to improve outcomesConnect content and journey decisions to measurable outcomes: engagement, completion, click-through, response, transfer, appointment, conversion, satisfaction, or other program-specific metrics.Interpret performance signals and client feedback to recommend changes to message strategy, cadence, sequencing, calls to action, and journey structure.Frame hypotheses and split tests that are practical to implement and useful for learning.Use emerging tools, including AI-assisted workflows, thoughtfully, with human judgment and rigorous review for quality, brand alignment, privacy, and compliance.What We're Looking ForMeaningful professional experience in healthcare, health insurance, health services, digital health, patient or member engagement, or a closely related domain.Strong experience in UX content strategy, content design, or a comparable discipline.Demonstrated ability to own complex work from discovery through delivery: strategy, writing, review, stakeholder alignment, and iteration.Experience turning complex or regulated information into clear, human, action-oriented content.Strong writing and editing judgment across conversational channels such as SMS, IVR, voice, email, web, and surveys.Comfort facilitating meetings and presenting work to clients and internal stakeholders.Ability to work across multiple concurrent programs, prioritize under pressure, and communicate clearly about scope, tradeoffs, timing, and risk.A collaborative approach and a willingness to help improve the system, not just complete individual assignments.Strongly PreferredExperience with health plans, payers, Medicare, Medicaid, quality programs, risk adjustment, HRA or AWV programs, medication adherence, care management, transitions of care, or member engagement.Experience designing for populations with different health literacy, accessibility, language, age, or care needs.Familiarity with healthcare privacy, PHI-sensitive workflows, regulatory review, or client approval processes.Experience with multi-step journeys, branching logic, personalized content, transfer flows, surveys, or conversational AI.Experience using performance data or experimentation to improve content and journey outcomes.Experience creating reusable frameworks, templates, or playbooks that help a team scale.Comfort using AI-assisted tools as a force multiplier while maintaining high standards for human review and accountability.Cover Letter RequirementsTo be considered for this role, you must submit a brief cover letter that explains your interest in the UX Content Strategist role at Drips. In your letter, highlight your relevant experience in content strategy, content design, healthcare, customer or member engagement, or related fields. Additionally, describe your experience collaborating with cross-functional teams. Please include one example that illustrates your approach to solving a complex content or experience challenge. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Position SummaryDEPARTMENT: Technical Training and DocumentationFLSA STATUS: EXEMPTREPORTS TO: Director, Technical Training and DocumentationPOSITION SUMMARY:The Technical Writer will create and manage comprehensive product documentation to ensure standardization and support project-specific requirements across various departments.Character QualificationsInnovation – We create a culture of relentless improvement of solutions and processes to make every day better.Integrity – We are open, honest, and committed to giving the straight story every time.Service - We serve our clients, families, communities, and most importantly our people who are empowered and safe in making decisions and taking actions that dare to make us better.Ownership - We take full, personal, individual responsibility for our actions and our work.ESSENTIAL DUTIES & RESPONSIBILITIES:Collaborate with engineers to gather data for technical manuals.Maintain and update boilerplate templates for product documentation.Develop product manuals, including images, following best practices.Create visual content (line drawings/photos) using CAD or illustration software.Produce clear work instructions for assembly processes.Ensure timely completion of documentation with high accuracy and attention to detail.Uphold document control practices to prevent conflicting information.Present information consistently with the company’s brand identity.Verify technical accuracy and adherence to grammar standards, including Simplified Technical English.Other duties as assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree in Technical Communication, English, Engineering, or a related field.Proven experience as a technical writer, preferably in a manufacturing or engineering environment.Strong understanding of manufacturing processes and terminology.Ability to read and interpret technical drawings to the degree required for effective integration of information in the technical writing processExcellent writing, editing, and proofreading skills.Proficient in technical writing tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Microsoft Word).Ability to work collaboratively in a team environment.Strong organizational skills and attention to detail.Preferred Qualifications:Experience with Lean Manufacturing or Six Sigma methodologies.Familiarity with regulatory standards (e.g., ISO, OSHA).Ability to create and edit visual content (e.g., CAD drawings, infographics).Certificates, Licenses, and RegistrationsValid driver’s license, ability to work in North American countriesA valid passport (or the ability to obtain one) is required, as is the ability to obtain visas to visit foreign countries.WORK ENVIRONMENT:The work environment is a combination of normal office environment and manufacturing shop. Time will be spent in both locations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.TRAVEL:This position requires limited business travel by airplane, car, and/or train and public transportation. Overnight travel is estimated as less than 2% of the time.I acknowledge receipt of this position description and fully understand its contents.EMPLOYEE / COLLEAGUE DATE MANAGER (N+1) DATEHUMAN RESOURCES DATE Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Industrial Machinery Manufacturing

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.23060 (Richmond, VA)23320 (Chesapeake, VA)33634 (Tampa, FL)89144 (Las Vegas, NV)75024 (Plano, TX)19801 (Wilmington, DE) 68521 (Lincoln, NE)56301 (St. Cloud, MN)Who we are:Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions.Why we need you:It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we research, think about, create, present and manage content. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents.What you’ll do:LeadershipAs a people leader, you display a passion for coaching and developing a team of content strategists through their strengths and leadership style. Lead and manage the flow of work from internal customers through your team to ensure on-time and efficient delivery of high-quality content solutions. Partner and StrategizeAs team lead, you'll partner cross-functionally with project customers and stakeholders to understand strategic objectives, programs and roadmaps to prioritize projects and deliverables. Lead your direct reports by providing strategic direction and priorities in the development of comprehensive content strategies to deliver on requested business needs and advocating for the agent experience. ResearchSet expectations for the team to regularly leverage data and agent experience tools for identifying insights and trends about content performance to propose and prioritize opportunities for improvement. Oversee team's research initiatives for agent user testing and feedback sessions to gain insights of current experience, identify opportunities to improve experiences and to validate proposed content solutions. WriteDemonstrate the ability to deliver and coach a team on how to write simple, easy-to-understand, human-centric content to influence teams on how to intuitively guide agents on what to say or do when helping customers. Champion and ensure all content produced by the team is clear, easy-to-understand, and written in natural language. Quality and GovernanceAssure team's content solutions adhere to compliance requirements and content standards. Follow governance processes and identify downstream impacts of content solutions to mitigate risk. Inform project partners of standards and processes and how these apply to project timelines. Connect and ContributeBuild relationships and collaborate with key stakeholders to understand priorities and ensure delivery of commitments. Demonstrate strong influencing skills to effectively drive project priority and continuous improvement across the organization. Mentor team members on content best practices for agent performance solutions. Exhibit strong communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes. Collaborate with other content teams and contribute to our standards, content strategy community of practice, best practices and guidelines. Qualities you’ll bringEngaged people leader. You're passionate about coaching and developing others, and helping us build a robust content strategy team to support the team's growth and impact at Capital One. Communicator & Influencer. You’re always embracing and advocating for the user’s experience and pushing your team to build the most intuitive content experiences possible. You can communicate complex ideas clearly regardless of your audience. Do-er. You try new things and sometimes fail. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on strategic priorities. You can easily pivot when priorities change, embracing the change and championing change for your team, setting an example for others. Passionate & Customer Focused. You're always advocating for the user’s experience and challenging your team to build the most intuitive content experiences possible. Learner. You crave knowledge and staying up-to-date on the skills and approaches needed to finesse the craft of your team to increase impact. You embrace a growth mindset and expect the same of your team, making a point of seeking and providing feedback for continuous improvement. Team Player. You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work and the team. You put the goals of the team in the forefront and excel at establishing trusting relationships with your peers, partners and stakeholders. Basic QualificationsHigh School Diploma, GED, or equivalent certificationAt least 3 years of writing experience in content strategy, UX writing, technical writing, communications, or marketingAt least 2 years of people leadership experiencePreferred qualifications:4+ years of experience writing for digital products or UX research3+ years of people leadership experience managing a team of content writersWork From Home Technology RequirementsSecure home office environment that is free from background noise and distractionsReliable private internet connection that is not supplied via cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of site sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsCandidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.We are unable to consider applicants who: Do not maintain network-compatible internet accessLive or work beyond the 100 mile radius of their dedicated location, or Live or work in the state of California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Plano, TX: $98,900 - $112,900 for Content Manager IIIChesapeake, VA: $98,900 - $112,900 for Content Manager IIITampa, FL: $98,900 - $112,900 for Content Manager IIILincoln, NE: $98,900 - $112,900 for Content Manager IIILas Vegas, NV: $98,900 - $112,900 for Content Manager IIIWilmington, DE: $98,900 - $112,900 for Content Manager IIIRichmond, VA: $98,900 - $112,900 for Content Manager IIISt Cloud, MN: $98,900 - $112,900 for Content Manager IIICandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Financial Services

The opportunityUnity is looking for an exceptional Documentation Manager to join us on our mission to deliver great documentation in an AI assisted world!We’re looking for a leader with technical aptitude who can quickly form good working relationships across Unity, and work collaboratively to produce documentation that helps users get the most from Unity products. The AI revolution has changed the way developers learn how to use our software, through their AI agent. As Unity shifts its products to be AI friendly, we also have the opportunity to transform the documentation creation lifecycle to be AI-first, and redesign the technical writer function around holistic learning, AI-consumable content, and hands-on AI integration through skills creation. This is a build-and-lead role for someone who sees documentation not as a static deliverable, but as a living knowledge system that both humans and AI agents rely on to understand and operate Unity Platforms.What you’ll be doingLead and grow the Unity Platforms documentation team — hiring, coaching, performance management, and aligning priorities with engineering and product roadmaps.Redesign the documentation creation cycle to be AI-first in collaboration with documentation leadership, using generative AI for drafting, review, gap analysis, and maintenance to cut cycle time and boost coverage.Direct the team's work building and maintaining AI "skills" that let AI assistants act on Unity Platforms documentation as a source of truth.Stay on top of advances in AI, and ensure our processes, and tech writer roles remain performant and competitive.Collaborate closely with key stakeholders across the company to deliver the right content to the right user at the right time.What we’re looking for8+ years in technical writing, developer documentation, or content strategy, including 4+ years managing people.Hands-on experience with generative AI tools, automation and workflows applied to content.A track record of leading a documentation or content team through major process or tooling transformation.Ability to define metrics and quality frameworks, and to influence senior engineering/product stakeholders.You might also haveStrong background in developer-facing documentation for platforms, SDKs, or APIs — game engine or platform engineering experience a plus.Experience writing and publishing different types of user-facing documentation such as API guides, programmer guides, installation guides, and user manuals for an international audience.Base Salary Range: We determine the base salary range for this role based on your primary work location:UsaZone A: $114,600 – $171,800 USD grossZone B: $129,400 – $194,200 USD grossZone C: $145,500 – $218,300 USD grossCanadaZone A: $107,700 – $157,700 CAD grossZone B: $116,300 – $166,300 CAD grossThis range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.Cette fourchette correspond au salaire de base prévu pour ce poste. En plus du salaire de base, ce poste peut donner droit à des attributions d’actions et à une participation à nos programmes d’incitation de l’entreprise, comme des primes annuelles discrétionnaires ou des commissions de vente. Le montant final de l’offre dépendra de plusieurs facteurs, notamment l’emplacement géographique ainsi que l’expérience pertinente, le parcours professionnel et les compétences du/de la candidat(e).This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.AvantagesChez Unity, nous voulons que nos membres d’équipe s’épanouissent. Nous offrons un large éventail d’avantages conçus pour soutenir le bien-être et l’équilibre travail-vie personnelle.Veuillez noter: L’admissibilité aux avantages, les offres spécifiques et la couverture varient selon le pays et le statut d’emploi.Bien que les avantages précis puissent varier, voici certaines des façons dont nous nous efforçons de prendre soin de nos membres d’équipe admissibles à l’échelle mondiale : assurance santé, vie et invalidité complète | Subvention pour les déplacements | Participation des employés à l’actionnariat | Régimes de retraite/pension compétitifs | Vacances et congés personnels généreux | Soutien aux nouveaux parents grâce à des congés et des programmes de soutien aux familles | Collations offertes au bureau | Programmes et soutien en matière de santé mentale et de bien-être | Groupes-ressources pour employés | Programme mondial d’aide aux employés | Programmes de formation et de perfectionnement | Programme de bénévolat et de jumelage de donsLa vie chez UnityUnity [NYSE : U] est le premier moteur de jeu au monde, propulsant les expériences de plus de 3 milliards d’utilisateurs(rices) chaque mois. Les plus grands jeux mobiles, les titres indépendants PC les plus populaires, des jeux console parmi les plus innovants, ainsi que la quasi-totalité des principales expériences XR et jeux Web sont développés, déployés et optimisés avec Unity.Unity accompagne également des équipes dans des secteurs tels que l’automobile, l’industrie manufacturière et la santé pour concevoir, simuler et collaborer en 3D - comblant ainsi l’écart entre les idées et la réalité. Pour plus d’informations, veuillez visiter www.unity.com.Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir ce formulaire afin de nous en informer et que nous puissions faire le nécessaire.Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.BenefitsAt Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching programLife at UnityUnity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.Life at UnityUnity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Software Development

DEPARTMENT: Technical Training and DocumentationFLSA STATUS: EXEMPTREPORTS TO: Director, Technical Training and DocumentationPosition SummaryThe Technical Writer will create and manage comprehensive product documentation to ensure standardization and support project-specific requirements across various departments.Character QualificationsInnovation – We create a culture of relentless improvement of solutions and processes to make every day better.Integrity – We are open, honest, and committed to giving the straight story every time.Service - We serve our clients, families, communities, and most importantly our people who are empowered and safe in making decisions and taking actions that dare to make us better.Ownership - We take full, personal, individual responsibility for our actions and our work.Essential Duties & ResponsibilitiesCollaborate with engineers to gather data for technical manuals.Maintain and update boilerplate templates for product documentation.Develop product manuals, including images, following best practices.Create visual content (line drawings/photos) using CAD or illustration software.Produce clear work instructions for assembly processes.Ensure timely completion of documentation with high accuracy and attention to detail.Uphold document control practices to prevent conflicting information.Present information consistently with the company’s brand identity.Verify technical accuracy and adherence to grammar standards, including Simplified Technical English.Other duties as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree in Technical Communication, English, Engineering, or a related field.Proven experience as a technical writer, preferably in a manufacturing or engineering environment.Strong understanding of manufacturing processes and terminology.Ability to read and interpret technical drawings to the degree required for effective integration of information in the technical writing processExcellent writing, editing, and proofreading skills.Proficient in technical writing tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Microsoft Word).Ability to work collaboratively in a team environment.Strong organizational skills and attention to detail.Preferred QualificationsExperience with Lean Manufacturing or Six Sigma methodologies.Familiarity with regulatory standards (e.g., ISO, OSHA).Ability to create and edit visual content (e.g., CAD drawings, infographics).Certificates, Licenses, and RegistrationsValid driver’s license, ability to work in North American countriesA valid passport (or the ability to obtain one) is required, as is the ability to obtain visas to visit foreign countries.Work EnvironmentThe work environment is a combination of normal office environment and manufacturing shop. Time will be spent in both locations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.TravelThis position requires limited business travel by airplane, car, and/or train and public transportation. Overnight travel is estimated as less than 2% of the time.I acknowledge receipt of this position description and fully understand its contents.EMPLOYEE / COLLEAGUE DATE MANAGER (N+1) DATEHUMAN RESOURCES DATE Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Automation Machinery Manufacturing

Catalent’s Greenville, North Carolina site is a major oral solid dose development and manufacturing campus, delivering end‑to‑end, turnkey solutions from formulation development through commercial manufacturing and packaging. The site specializes in oral solid dosage forms, supported by integrated formulation expertise, comprehensive analytical services, and scalable manufacturing capabilities designed to support both commercial products and potent or targeted therapies, including orphan drugs. Backed by more than $100 million in recent investments, the Greenville operation features fit‑for‑scale infrastructure, potent handling capabilities, and a strong regulatory track record, making it a critical part of Catalent’s global network for advancing complex oral drug programs from development to market.Position SummaryWe have an opportunity for a Technical Writer to join our team. In this role, you will work closely with subject matter experts to create and update essential documentation, ensuring accuracy and compliance. You will support manufacturing and packaging activities by maintaining documentation systems and coordinating approvals. This position offers the chance to contribute to cross-functional projects and play a key role in supporting audits and regulatory requirements.Shift: Monday - Friday, 8am - 5pmLocation: Greenville, NC100% OnsiteThe RoleCollaborate with subject matter experts to gather information for creating or updating documents such as Master Batch Records and protocols, and coordinate related change control documentsReview documents with subject matter experts and Operations personnel to ensure accuracy, executability, and consistent formattingMaintain accuracy of the documentation database and ensure inputs meet company standardsAssist in making inputs to the Manufacturing Resource Planning system in preparation for manufacturing eventsClose out help desk tickets related to document corrections and updatesProvide requested information during client and FDA auditsParticipate in cross-functional project development team activitiesSupport the continued implementation of electronic document software systemsCoordinate document approvals across the organizationRespond quickly and effectively to changing priorities for multiple business units in packaging and manufacturingThe CandidateMinimum RequirementsBachelor’s degree in a STEM-related field; ORAssociate degree in a STEM-related field with at least 2 years of relevant experience; ORHigh school diploma or equivalent with at least 3 years of relevant industry experienceAt least one year of technical writing experience strongly preferredAbility to administer quality system programs and resourcesFamiliarity with Good Manufacturing Practice documentation requirementsProficiency with computer systems such as Microsoft Word, Excel, Adobe Professional, and database management softwareEffective presentation and communication skills, as well as project and resource management skillsWhy You Should Join CatalentPositive and fast-paced working environment focusing on continual improvement and innovationCompetitive Paid Time Off plus 8 paid holidaysMedical, dental, and vision benefits effective day one of employmentTuition reimbursement to help you complete or earn a new degreeEngaging site-based activities such as Music Bingo, donation programs, and seasonal eventsEmployee Resource Groups promoting diversity and inclusionGreen initiatives and community engagement programsDefined career path with annual performance reviews and growth opportunitiesWellHub program supporting physical and mental wellness, including an onsite fitness centerExclusive discounts through Perkspot from over 900 merchantsCatalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.personal initiative. dynamic pace. meaningful work.Visit Catalent Careers to explore career opportunities.Catalent is an Equal Opportunity Employer, including disability and veterans.If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.Important Security Notice to U.S. Job Seekers:Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.California Job Seekers can find our California Job Applicant Notice HERE. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Biotechnology Research and Pharmaceutical Manufacturing

Power your future with Qualus as a Technical Writer in our Program Management department.The Technical Writer supports the successful delivery of electrical utility capital and operational projects by developing, maintaining, and improving project documentation, procedures, reports, and communication materials. This position works closely with project managers, project controllers, engineers, construction managers, planners, regulatory teams, operations personnel, and executive stakeholders to translate complex technical and project information into clear, accurate, and user-friendly documentation.The role is responsible for ensuring consistency, quality, and compliance of project management documents and serves as a key resource in standardizing project controls documentation, supporting governance requirements, and improving knowledge management across the organization.Responsibilities Provides technical writing and content management support for creating and maintaining project management related policies, procedures, manuals, white papers, presentations and other documentation as required. Identify opportunities to improve documentation processes and increase efficiency. Assist with implementation and continuous improvement of PMO methodologies and best practices. Maintain version control and document management protocols. Participates in meetings or interviews with subject matter experts to obtain technical understanding and clarification of documentation requirements. Coordinates requests for documentation and evidence. Creates spreadsheets that compile large sets of data for evaluation and presentation Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company. Performs related duties as assigned. Minimum Qualifications Bachelor's degree in Technical Writing, Communications, English, Business Administration, Engineering Technology, Project Management, or a related field. Equivalent combination of education and experience may be considered. 3-7 years of technical writing, project documentation, or project controls experience. Benefits & CompensationQualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The salary range provided in this job posting may be subject to change for business purposes.Company OverviewQualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, energy efficiency and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has over 2,000 professionals, with offices throughout the U.S. and Canada. Equal Opportunity Employer We are an equal opportunity employer and value diversity. We are committed to providing an inclusive workplace and do not discriminate on any grounds protected by applicable human rights legislation across Canada and the US.We are committed to a secure and transparent hiring process. We do not request payment or sensitive personal information, such as Social Security numbers or banking details, during the application process. Please use caution and verify opportunities through our official channels. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Engineering Services