Documentation Leadership & Technical Writing Manager Jobs

We're Hiring: Engagement & Content Strategy Manager (AI)! We are seeking a dynamic and innovative Engagement & Content Strategy Manager to lead our content initiatives and enhance audience engagement through AI-driven strategies. The ideal candidate will possess a strong background in content creation, strategy development, and analytics, with a passion for harnessing the power of AI to drive results. Location: Singapore, Singapore ⏰ Work Mode: Work from Office Role: Engagement & Content St…

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,0…

Project Manager Curriculum Design (ID2125) The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving…

For more than 40 years, Hamilton Medical has shaped the future of mechanical ventilation. We develop Intelligent Ventilation solutions that support clinicians in critical moments.&xa; &xa;Our Hamilton ventilators are used in intensive care units, during emergency transport, and in MRI environments. They help medical teams care for adult, pediatric, and neonatal patients worldwide.&xa; &xa;Here, your work has real impact. Every improvement you make supports better respiratory care for patients a…

IMS & Documentation Manager (f/m/d) Are you passionate about quality management, process excellence and effective documentation? In this key role, you will have the opportunity to shape and further develop our global Integrated Management System (IMS), drive process harmonization and ensure effective document governance across all sites. Your Responsibilities Lead and continuously develop the global Integrated Management System (IMS) and Documentation Management function Ensure compliance with …

MANPOWER AG – Your career, our focus! Become part of our network and take advantage of countless opportunities! ManpowerGroup is the world's leading company for workforce solutions. With our three brands – Manpower, Experis, and Talent Solutions – we support companies from various industries with their recruitment needs. For 75 years, we have been operating in over 75 countries and accompany our clients throughout Switzerland to successfully carry out their tasks and projects. QA Documentation …

OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This…

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the A& CD - UX Writer (Contract) team we’re looking for? Role & Responsibi…

Reporting & LocationReports to: Group Talent ManagerLocation: Kuala Lumpur (Malaysia)SummaryThe Learning & Development Specialist designs, develops and delivers engaging learning experiences that build capability across Azelis. Combining instructional design and creative content development with hands-on learning platform management, the role translates business needs and complex subject matter into accessible, learner-centred solutions across digital, virtual and classroom formats. The specialist also manages learning records and reporting, facilitates training, partners with stakeholders and external vendors, and uses learner feedback and data to continuously improve the effectiveness of learning across the organisation.Key AccountabilitiesLearning content design & developmentPerform the research and needs analysis required to develop content, mapping course content and learning activities to the appropriate learning objectives.Build storyboards and structure engaging learning journeys, translating source material into curated, learner-centred content.Use a content-development framework to create engaging, effective learning content across formats - courses, presentations, videos, one-pagers, hands-on activities, and assignments.Design learning experiences that support a variety of modalities - self-paced online training, virtual classroom training, in-person classroom training, or a blend of these.Cultural awareness - design and adapt learning content so it lands effectively with a culturally diverse, global audience, not just a single-market one.Translate complex or legal subject matter into engaging, accessible formats (e.g. MOOC-style courses), making dense content approachable without diluting accuracy.Digital fluency - use e-learning authoring tools (e.g. Vyond, Articulate, Easygenerator) and AI-enabled tools to produce interactive, high-quality learning content efficiently.Apply instructional design principles to ensure content is engaging, accessible, and aligned with business needs.Evaluate learner feedback and prioritise updates to improve the experience for future learners.Learning platform & systems managementManage and maintain Workday Learning as the primary learning management system, ensuring content, assignments, and completions are tracked accurately.Maintain training records for all training activity across the organisation.Own day-to-day configuration and troubleshooting of the LMS to support a smooth learner experience.Training delivery & facilitationDeliver live training sessions and webinars, adapting facilitation style to different audiences and formats.Facilitate classroom-based training where appropriate.Coordinate scheduling and logistics for training delivery across regions and time zones.Vendor & stakeholder managementWork with external learning vendors where applicable, managing content quality, delivery, and commercial terms.Partner with business stakeholders to identify learning needs and translate them into effective learning solutions.Provide feedback and recommendations to key stakeholders on learning content, engagement, and outcomes.Project & programme managementManage multiple projects simultaneously in a fast-paced, ambiguous environment, delivering high-quality work on time.Reporting & continuous improvementMaintain and share training reports and dashboards, using strong Excel skills to track completion, engagement, and effectiveness across all learning activity.Stay current on Learning & Development trends, tools, and best practices, bringing new ideas into the organisation's learning approach.SkillsLeadership & core skillsCommunication - Excellent verbal and written communicator; able to facilitate small and large group sessions and deliver feedback to senior stakeholders.Cultural awareness - Designs and facilitates learning that lands effectively across a culturally diverse, global audience, given this is a global role.Self-direction - Works autonomously, managing own workload and priorities without close supervision.Creativity - Generates engaging, original approaches to learning content and delivery, rather than defaulting to standard formats.Collaboration & credibility - Highly collaborative mindset; works effectively with employees across a wide range of disciplines and builds credibility throughout the organisation, with both technical and non-technical stakeholders.Technical SkillsAI proficiency - Highly proficient with AI tools, using them to accelerate and improve content creation, research, and design work.LMS management - Hands-on experience managing a Learning Management System (e.g. Workday Learning), including content upload, tracking, and reporting.E-learning authoring tools - Proficiency with tools such as Vyond, Articulate, and Easygenerator (or similar) to build interactive learning content.Storyboarding & instructional design - Able to translate source material into structured, engaging storyboards and learning journeys, using recognised learning theories and instructional-design models.Complex subject translation - Able to translate complex, technical, or legal subject matter into engaging, accessible formats such as MOOCs, without diluting accuracy.Writing & editing - Able to write, edit, and proofread effective copy, instructional text, presentations, and audio/video scripts.Data & reporting - Strong Excel skills; able to build and maintain training dashboards and reports.Virtual facilitation - Comfortable delivering live training and webinars using virtual delivery platforms.Key RequirementsEducation - Bachelor's or Master's degree in Instructional Design, Education, or a similar field, with excellent knowledge of learning theories and instructional-design models.Experience - 3-5 years of experience developing, implementing, and improving online and in-person learning experiences.Instructional design expertise - Experienced in implementing adult-learning best practices and leading end-to-end instructional design projects.Content craft - Able to write, edit, and proofread effective copy, instructional text, presentations, and audio and video scripts.Project management - Organised with strong project management skills; experienced managing complex, multi-project workloads in a fast-paced, ambiguous environment.Relationship building - Experienced developing relationships with both technical and non-technical people, and building credibility across a wide range of disciplines.Passion & mindset - Genuine passion for Learning & Development, with a strong interest in emerging trends, tools, and approaches; a creative, self-directed mindset.Language skills - Ability to communicate effectively in English, both verbally and in writing, with colleagues, customers, principals, and other stakeholders. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Chemical Manufacturing

About the JobTraining Specialist plays a critical role in designing and implementing innovative learning strategies that enhance stakeholders' performance and drive business success. This role will leverage cutting-edge instructional design principles and learning technologies to create engaging training programs tailored to meet the diverse needs of the stakeholdersKey ResponsibilitiesDesign and develop high-quality learning programs, including e-learning modules, workshops, and blended learning experiences that drive learner engagement and knowledge retention; and simultaneously lead the development of comprehensive training programs by conducting training needs analysis, designing curricula, and evaluating the impact of training initiatives (eg. ROI, number of activated agents etc).Design and develop engaging e-learning modules, workshops, and/or blended learning experiences with minimum of two (2) new e-learning modules and two (2) new hybrid or workshop / physical training programs yearly as deemed fit.Responsible for creating and delivering the end-to-end process in module / program design and development together with certifying sufficient training successors.Collaborate with subject matter experts and stakeholders, when possible, to ensure training content is relevant, accurate, and aligned with business goals.Implement assessment tools to measure training effectiveness and iterate on program content based on feedback and performance metrics (only on suitable program).Facilitate training sessions, workshops, and/or webinars, with minimum hours of 40 - 60 accumulated training hours per quarter, when applicable.Manage learning management system (LMS) record updating and other pertinent administrative conduct and ensure all training content is up to date and accessible.Conduct each process involved as Training Specialist per the Standard Operating Procedure of each process.Support administrative tasks that are relevant and important to holding portfolio as part of business continuity and support system with full accountability.Provide support to administration team in reviewing or approving Customer Fact Find (CFF) task and any other important matter (this includes stakeholder's engagement request).We are looking for people who hasMinimum diploma and above holder with 5+ years of experience in learning and development or instructional design, with a proven track record of designing impactful training programs.Strong understanding of adult learning principles and curriculum design and development.Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively during training platforms, business meetings and other engagements.Skill setsa) Technical Skills and Relevant Technologiesi. Advanced knowledge of e-learning development tools and technologies, including authoring software and video editing tools.ii. Experience with multimedia production and graphic design tools to create engaging learning resources.iii. Understanding of Learning Management Systems (LMS) and experience with data analytics to track agents' progress and outcomes.b) Soft Skills and Cultural Fiti. Strong analytical and critical thinking skills, with a data-driven approach to evaluating learning effectiveness.ii. Ability to work collaboratively in a remote team environment, demonstrating agility, flexibility and adaptability.iii. Proactive mindset with a passion for continuous learning and development.iv. Excellent organizational skills, capable of managing multiple tasks simultaneously while meeting deadlines. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training and Analyst Industries Insurance

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Malaysia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Location: Remote-firstEmployment Type: Full-TimeAbout FastXEFastXE is a B2B payments neobank specialising in multi-currency transfers, foreign exchange conversion and crypto-enabled payment solutions for businesses operating across borders. As we continue to expand internationally, we’re looking for a highly organized and detail-focused Regulatory Onboarding & Compliance Documentation Specialist to join our growing team.The Role You’ll take ownership of documentation and coordination across two key areas: regulatory compliance and onboarding across our licensed jurisdictions, and onboarding of payment infrastructure partners and vendors. Working closely with our AML Officers, CFO, Accounts team and senior leadership, you’ll help ensure regulatory and vendor documentation is accurate, complete, well organized and delivered on time.Key ResponsibilitiesPrepare and coordinate documentation for regulatory license applications, registrations and renewals.Manage ongoing compliance documentation and regulatory submission requirements across multiple jurisdictions.Maintain regulatory trackers covering licenses, deadlines, submissions and correspondence.Coordinate with AML Officers, Finance and Accounts on compliance, financial and cross-border documentation.Own documentation workflows for onboarding payment rails, BIN sponsors, PSPs, card providers, crypto networks and settlement partners.Coordinate KYB documentation, due diligence materials, agreements and supporting information.Maintain structured vendor onboarding pipelines and document registers.Ensure compliance documentation is version-controlled, audit-ready and easily retrievable.Monitor regulatory developments and identify any resulting documentation requirements.Provide regular updates to senior management on regulatory and vendor onboarding progress, outstanding items and upcoming deadlines.Support board materials, investor due diligence and regulatory reporting when required.What We’re Looking For3–5 years’ experience in compliance documentation, regulatory operations or a similar role within fintech, payments or regulated financial services.Experience working with AML or Compliance Officers and a good understanding of AML/CFT requirements.Experience managing compliance or documentation requirements across multiple jurisdictions.Familiarity with CRS, FATCA and cross-border financial services documentation.Good understanding of payments terminology, including payment rails, BINs, PSPs, card issuance, FX and crypto networks.Excellent written English and the ability to produce accurate, professional documentation.Strong organisational skills and the ability to manage multiple deadlines and workstreams independently.Experience with global regulatory frameworks, Compliance Management Systems and fast-growing, remote-first fintech businesses would be an advantage.Why Join FastXE?This is an opportunity to take real ownership of a key operational compliance function within a growing international fintech. As FastXE expands into new jurisdictions and adds new payment infrastructure, the scope of the role has the potential to grow across compliance operations, regulatory affairs and partner management. Show more Show less Seniority level Entry level Employment type Full-time Job function Legal Industries Financial Services

Direct message the job poster from LINKVIVA Yutika Chawla Yutika Chawla Talent Acquisition Specialist | 5+ Years | End-to-End Recruitment | Events & Corporate | Dubai based 🔍✨ *THIS IS A FREELANCE POSITION**NO VISA PROVIDED*Shape the Story Behind the Region’s Boldest ExperiencesAbout Us Founded in 2003, we’ve built a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events, our work blends logistical excellence with creative ambition to shape moments that matter.We are LINKVIVA — creators of experiences that live beyond the day.Our Energy (Values) – The 5Ps 👫 People – We rise by lifting others.🌈 Positivity – We see the light, even in chaos.🎯 Perfection – Not flawless. But fearless in chasing better.🧭 Pioneering – We break molds, not rules.❤️ Passion – We lead with fire in the belly.About the RoleWe are looking for a highly creative and culturally aware Content Strategist to elevate LINKVIVA’s content across our corporate brand, client projects and event campaigns. The role will turn marketing objectives, audience insights and trends into strong campaign concepts, content ideas and platform-specific storytelling.Key Responsibilities• Develop content strategies, campaign narratives, creative territories and content pillars aligned with each project’s objectives and audience.• Generate original concepts for campaigns, event launches, social content, brand moments, ticketing and live-event coverage.• Turn one central idea into platform-native content across Instagram, TikTok, LinkedIn, YouTube, web, email, paid media and other relevant channels.• Track cultural conversations, platform updates, creators and emerging trends, then translate relevant opportunities into timely ideas for our brands.• Lead the end-to-end content creation process, directing copy, design and video teams from initial concept and creative briefing through production, review and final delivery.• Set the creative direction for all content and ensure copy, design and video work come together under one clear campaign idea.• Review content calendars, scripts, copy and creative work to ensure they are distinctive, on-brand and connected to the wider strategy.• Contribute creative thinking and campaign ideas to marketing plans, client proposals and pitches.• Use content and campaign performance to identify learnings, test new hooks and formats, and continuously improve the work.Experience & Skills• 5+ years’ experience in content strategy, creative strategy, social strategy or integrated marketing, preferably within an agency, events, entertainment, tourism or lifestyle environment.• A strong portfolio showing campaign concepts, social-first thinking and cross-platform storytelling.• Excellent knowledge of digital platforms, audience behaviour, internet culture and emerging content formats.• Strong conceptual thinking, storytelling, creative writing, briefing and presentation skills.• Ability to guide multidisciplinary creative teams and manage multiple fast-moving projects.• Strong English communication; Arabic is an advantage. Experience using AI tools for research and ideation is preferred.What Success Looks Like• Stronger, more original campaign concepts and content across LINKVIVA and client projects.• More proactive, relevant use of trends and platform-native formats.• Clearer creative leadership and stronger alignment between strategy, copy, design and video.• Improved content engagement and performance through creative testing and optimisation.Role focus: This role owns the thinking, concepts and creative direction behind the content. Social publishing, community management and day-to-day channel operations remain with the Social Media team. Show more Show less Seniority level Associate Employment type Contract Job function Marketing Industries Events Services

Senior Learning Experience Designer – General AssemblyAs a Senior Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application. Reporting Relationships:Reports to Director, Learning Design, General AssemblyLocation:DubaiLanguage:EnglishKey AccountabilitiesProgram Ownership & DiscoveryServe as the lead Learning Experience Designer for GA programs that may include AI, emerging technology, digital transformation, technical skills, leadership, role-based application, or workplace productivity components.Own requirements gathering, learning outcomes, project timelines, scope, resourcing, development plans, and content quality from discovery through delivery.Partner with sales, product, client success, solutions, and delivery teams to identify client and learner needs and translate those needs into practical learning solutions.Support pre-sales and client conversations by helping define skill needs, learner personas, program objectives, audience readiness, and recommended learning pathways.Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or learner audience, including AI tools where relevant, and determine how they should be represented in the learning experience.Define clear learning outcomes that move learners from awareness to practical application, workflow improvement, productivity gains, behavior change, and responsible technology use.Applied Learning Design & AI-Enabled DevelopmentDesign and develop practical, instructor-led learning experiences for learners at varying levels of expertise, including programs where AI tools, workflows, or emerging technologies are central to the learner outcome.Create instructor-led training materials, including slides, hands-on labs, case studies, simulations, assessments, facilitator guides, learner workbooks, and practical workplace exercises.Build learning experiences that help learners actively apply new skills in realistic workplace contexts, including the use of AI tools and platforms where relevant.Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to enterprise learning.Translate complex or technical concepts into structured, accessible, and engaging learning experiences in partnership with subject matter experts.Curate, contextualize, and update content to reflect emerging industry trends, new tool capabilities, evolving best practices, accessibility expectations, and responsible use considerations.Design structured learning pathways across levels of proficiency, including AI literacy, role-based application, technical skill development, workflow redesign, responsible technology use, and advanced concepts where appropriate.Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities, workflow mapping, use case development, ethical decision-making scenarios, productivity tasks, coding challenges, technical labs, or real-world business simulations.Ensure learning experiences are grounded in adult learning principles, learning science, accessibility, measurable learner outcomes, and practical transfer to the workplace.Follow GA’s design and development standards, best practices, templates, QA processes, and productization expectations for core and customized curriculum.Create, execute, and own the quality of project and program development timelines, deliverables, and required resources.Onboard and project manage all resources required for program development, including SMEs, other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors, and freelancers.Delivery & Instructor EnablementDevelop instructor enablement materials to support live classroom training delivery, including facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup instructions, troubleshooting guidance, and activity facilitation notes.Provide guidance to instructors on best practices for applied, interactive learning, including live tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and technology-supported problem solving.Work closely with instructors, learning facilitators, and client teams to tailor learning programs for diverse audiences, including enterprise clients, startups, government organizations, technical teams, business leaders, and cross-functional employee populations.Ensure instructors are equipped to deliver learning experiences confidently, accurately, consistently, and in alignment with GA’s instructional standards.Collect, synthesize, and analyze data on learning impact to support continuous improvement, content refinement, learner outcomes, and program updates.Where applicable, work with translation vendors and localization partners to adapt learning experiences for global audiences.ProductizationLead conversations and workflows with product management and learning systems design teams to standardize reusable GA learning patterns, components, activities, templates, and program structures.Contribute to the development of a scalable library of reusable GA learning components, including program structures, activities, assessments, facilitator resources, client-ready assets, and AI-enabled learning patterns where relevant.Identify which custom learning materials can be converted into reusable product components or repeatable delivery models.All About You5+ years of experience in instructional design, learning experience design, curriculum design, or a related field, with significant experience creating instructor-led training content.Demonstrated ability to design high-quality learning experiences for enterprise, professional, technical, or workplace audiences.Strong experience creating practical, outcome-driven learning materials, including slides, facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources.Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional partners through a content development process.Strong understanding of instructional design methodologies, including Bloom’s Taxonomy, ADDIE, experiential learning, practice-based learning, and adult learning principles.Ability to design for both technical and non-technical audiences, including leaders, business teams, functional teams, and technical practitioners.Hands-on fluency with current AI tools and the ability to use those tools to design, prototype, evaluate, and improve learning experiences.Demonstrated experience designing learning experiences related to AI, emerging technology, data, digital transformation, technical skills, or workplace technology adoption.Strong working knowledge of AI concepts, including generative AI, large language models, prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI adoption.Experience designing practical, hands-on learning activities that may include AI tools, labs, case studies, simulations, workflow exercises, or tool-based practice.Experience collaborating with subject matter experts to translate complex concepts into structured, engaging, and accessible learning experiences.Familiarity with LMS platforms, content management systems, and authoring tools.Willingness to flex your schedule to join meetings across time zones, particularly in the United States, Europe, the Middle East, and Asia.Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve quickly.Passionate about helping diverse learners build practical, future-facing skills for the changing world of work.Nice to Have:Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow, PyTorch, or similar frameworks.Experience using GitHub or other technical collaboration tools.Experience designing AI training labs, coding exercises, model-building workshops, or real-world AI case studies.Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning environments.Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner practice into course design.Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI academies, technical academies, digital transformation programs, or role-based learning journeys.Experience creating learning experiences for tools such as ChatGPT Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training and Project Management Industries Human Resources Services, Professional Training and Coaching, and Business Consulting and Services

Your team’s dynamic:The Information Architecture, Intelligence & Analytics, or IAIA for short, is part of the broader Genetec Offerings & Transformation department that is tasked with managing some of the major lT transformation projects within our organization. IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions—including dashboards, reports, KPIs, and data models—to transform raw data into actionable intelligence for strategic and operational decision-making. The goal of the Business Information Architect is to define the overall structure, standards, and integration of data systems to ensure that data is organized, accessible, and aligned with business needs. One of the goals of the Genetec Offerings & Transformation team is to enable higher quality operational readiness and support throughout the enterprise. Through an investment in technology, talent, and business transformation initiatives, the team aims to continuously strengthen Genetec’s position as a leader.Genetec is looking for an experienced Information Analyst to join our dynamic and growing team. In this critical role, the successful candidate will play a pivotal role in bridging the gap between our business objectives and technology capabilities. They will be tasked with gathering and documenting business Information requirements from stakeholders, translating these into technical specifications, and liaising with the Digital Information department to ensure alignment. The ideal candidate will have a proven track record in both business analysis and information analysis, with a strong ability to dissect complex data, recognize trends, and communicate impactful insights in a clear and concise manner. Strong analytical skills, excellent communication abilities, and a keen understanding of both business needs and IT capabilities are essential for this position. The role offers a fantastic opportunity to influence strategy and growth in our fast-paced, innovative company.The role is a vital part of the IAIA team, bridging the gap between concept and execution.Your day at a glance: Engage with stakeholders at all levels to deeply understand the organization's data requirements, decision-making processes, and key metrics Translate business information needs into technical specifications and work with the Business Architect, Data Analyst and BI team to ensure they understand and can meet these requirements Design how information should be structured, captured, accessed and flow across various systems (CRM, ERP, marketing, operations, etc.) to support reporting and analytics Work closely with BI developers, data analysts, data engineers, and business units to ensure technical design meets business goals Establish policies for data quality, security, privacy, and lifecycle management; maintain metadata and data catalogs Establish and enforce naming conventions, modeling standards, and architectural documentation practices Manage and enhance the company's data and information security protocols to ensure compliance with relevant standards Assist in driving the design and enhancement of our Business Intelligence tools, databases, dashboards, systems, or methods Act as a liaison between the business units and Digital Information department, ensuring that solutions meet business needs Develop communication packages in conjunction with Transformation team. Documents may include Playbooks, Transition Guides, FAQs, etc. Performs other duties as directed by leadership Can drive a cross functional group of business functions towards a common goal Can multi-task across several simultaneous product launches Thrive on ambiguity What makes you a great fit: Bachelors in business, Information Systems, Statistics, Computer Science, or related field. Master's degree preferred. TOGAF Certificate (Enterprise Architecture) Proven experience as Information Analyst, Data Architect or similar role. Knowledge of statistics and experience using statistical packages for analysing datasets. Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Strong grasp of business processes and KPIs across departments (sales, marketing, finance, operations, etc.) Ability to translate business questions into structured data models and flows. Excellent communication skills, with the ability to present complex data in a simple, understandable way. An asset if you have:CDMP (Certified Data Management Professional)Let’s talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.Originally posted on Himalayas

OverviewDecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles. The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders. This position is fully remote. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.Duties & ResponsibilitiesThe Knowledge Base Manager will: Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content. Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials. Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards. Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content. Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes. Implement taxonomy, tagging, metadata, and content governance controls for improved knowledge discoverability. Conduct periodic reviews of content to prevent staleness, inaccuracies, or procedural drift. Facilitate continuous improvement efforts for documentation workflows and content creation processes. Maintain version history, change records, and archival procedures for all documentation. Support compliance documentation needs, ensuring KB content aligns with federal and DoD quality expectations. Provide training to staff on how to submit, update, and utilize knowledge articles effectively. Manage formatting, layout, and readability standards for all technical content. QualificationsClearance RequirementMust hold an active Top Secret clearance, supported by a Tier 5 background investigation. Education (Required)Bachelor’s degree in Technical Writing, Information Technology, Communications, or a related field. Experience (Required) Minimum 4 years of experience in technical writing, knowledge management, or documentation development. Experience managing enterprise-level KB systems, documentation platforms, or service catalog structures. Experience developing SOPs, troubleshooting guides, and procedural documentation. Experience supporting IT service desk or IT operations environments. Experience collaborating with technical teams to translate complex concepts into clear documentation. Technical Knowledge (Required)Strong understanding of documentation standards, structured authoring, and content governance models. Familiarity with ITIL practices for knowledge management, incident, problem, and change processes. Ability to synthesize information from SMEs across engineering, security, and cloud teams. Proficiency with documentation tools, KB platforms, and content management systems. Technical Knowledge (Preferred)Experience supporting federal or DoD IT programs. Familiarity with service portals and workflow automation. Experience with metadata tagging, taxonomies, and search optimization. CertificationsRequired:ITIL v4 Foundation Preferred:Certified Technical Writer or Knowledge Manager CompTIA Security+ SkillsExceptional writing and editing abilities with strong attention to detail. Ability to structure complex technical information into user-friendly content. Strong communication and interviewing skills for gathering SME input. Ability to manage multiple documentation projects simultaneously. Strong organizational and governance skills for maintaining large documentation repositories. Our Equal Employment Opportunity Policy EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents. Originally posted on Himalayas

Brief Job Description: Develops and conducts programs to train clients and internal company employees. Develop course materials to include manuals, training aids, instructor outlines, and audio/visual materials. Support new business development and services as customer contact and liaison.Job Summary: Perform internal and external technical training on safe operation and maintenance and testing of electrical power system equipment. Perform internal training of ERS and HVM field service associates on operation and safe NETA based testing and maintenance of electrical power system equipment. Perform external training of ERS and HVM client personnel on safe operation of electrical power system equipment and electrical safe work practices. Responsible for developing, preparing, and conducting technical training programs. Develop content and instructional materials used in training delivery and design exercises to enhance classroom lecture content. Manage training programs (course/curriculum) Responsibilities: Assist in developing and administering new training programs. Develops outline, text, handouts, tests and designs of laboratory exercises. Review classes and provide support and assistance to other instructors. Administers written and practical exams and writes performance reports to evaluate trainee’s performance. Perform field maintenance and testing support. Provide training course development and support. Participates in meetings, seminars, and training sessions to obtain information useful to Training Services Service Center. Promote, Schedule, coordinate, and communicate with all parties involved for training delivery. Support sales and operations leaders to promote external training with customer representatives. Attend/lead calls with clients to determine training needs, level of training needed, duration, etc. of training requests. Course/Curriculum Management Coordinate, schedule, reserve resources, manage duration and content, etc. for course offerings. Work with internal and external clients to identify course content needs, determine duration of training, level of training, etc. Competencies:​To perform the job successfully, an individual should demonstrate the following competencies: Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain. Analytical Ability – Has the ability to design surveys, collect, organize, and analyze complex data to identify trends, solutions, and significant information. Will be able to present the data in a way, which clearly demonstrates the results. Presentation Skills – Is effective in a variety of formal presentation settings; is effective both inside and outside the organization, on both established practices and hot and controversial topics; commands attention and can manage group process during the presentation. Priority Setting – Independently identifies and spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers. Qualifications: Demonstrates the ability to work well with others, use sound judgment and possess good technical, teaching and business knowledge. IEEE, IAEI and/or other professional organization involvement expected. Make public speaking presentations as assigned. Must be willing to work flexible hours and weekends, if required. Must be available for out-of-area assignments of up to several weeks, and to assist on field assignments when required. The associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds. Valid driver's license. Education and/or Experience:Graduate Engineer (BSEE) with a minimum of 6 years in related electrical power field engineering and training, or graduate of applicable electrical technical school, Master’s Electrician License, or military equivalent and a minimum of 8 years in related electrical power field engineering training experience preferred.Requirements: Demonstrates the ability to work well with others, use sound judgment and possess good technical, teaching and business knowledge. IEEE, IAEI and/or other professional organization involvement expected. Make public speaking presentations as assigned. Must be willing to work flexible hours and weekends, if required. Must be available for out-of-area assignments of up to several weeks, and to assist on field assignments when required. The associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds. Valid driver's license. The anticipated pay range for this role in the Colorado locality is between $89,000 to $111,500 annually—pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The estimated deadline to submit an application for this role is 12/31/2026 date, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly.Originally posted on Himalayas

Want to advise the world's best brands on their content strategy? Contently needs experienced content strategists to lead the brands we work with into the forefront of inventive content.Contently’s approach to content strategy is different from what you might be used to. We don’t believe in consulting for consulting’s sake. Our strategy work is always focused on actionable plans that lead to publication.As a Contently Content Strategist your primary responsibility is to educate clients about and help them explore the possibilities of branded content — working hand in hand with them to develop objectives and strategy. You will do this by leading discovery sessions to clients uncover their objectives, identify or create assets that can be developed into content, design and implement frameworks that brands and agencies can utilize to maximize content on Contently, and ultimately to project manage campaigns to ensure the strategy delivers on its promise.You’ll teach marketers what constitutes great content on Contently, and also how to build holistic strategy from organic discovery to paid promotion. You’ll share best practices and inspire better ones with Contently's top clients.The position is freelance, performed remotely, typically range from 5 hours to 20 hours per week. Pay is competitive.What You'll Do: Lead and customize ½ and full-day strategy sessions as part of the Contently Studio. Ideate, build and help achieve content strategies that communicate and achieve client objectives Educate clients about the importance and opportunities of branded content Attend and/or lead meetings with clients Who Your Are: Experience in driving or contributing to content strategies on the client side or as an account planner, comms planner, digital strategist or community manager Experience in publishing technology from CMS platforms to analytics Alignment to Contently’s vision and core value. 5-7 years of experience in a publishing or agency environment Demonstrated ability to work face-to-face with client teams Extensive knowledge of the native advertising and branded content spaces Ability to write clearly and without jargon Avid consumer of media, of all types Strong PowerPoint and Keynote skills. Location:Primarily remote at your own location. Travel to Contently office and client sites.Originally posted on Himalayas

About A1There are over 5 billion users using basic applications today such email, notes, tasks that are not AI-native. Our mission is to build a proactive smart assistant for everyday users to bring intelligence to conversations, errands, organising and workflows, with minimal prompting.Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. The system must handle multi-step reasoning, interact with external tools, and remain reliable despite non-deterministic model behavior. Our objective is to help users complete tasks daily enjoyable with over ~90%* reduced time.RoleYou will design how the AI communicates with users - what it says, when it says it, how it asks for clarification, how it explains actions, and how it handles mistakes.This role is central to HCI. The assistant must communicate clearly, set expectations, ask for the right input, explain uncertainty, and help users stay in control across long-running workflows.There are no established frameworks for this kind of AI conversation design at the level of reliability and context depth we are building. You will help define them.What You'll Be Doing Design conversational flows for AI interactions across chat, task completion, and assistant-guided workflows. Define how the AI sets expectations, signals uncertainty, asks for input, and communicates errors or limitations. Develop prompts, response templates, fallback patterns, and assistant behaviors for multi-step and long-running tasks. Design how users supervise, interrupt, correct, and redirect AI behavior through conversation. Design for trust and transparency without overwhelming users with unnecessary detail. Work with product, engineering, and ML teams to define how the assistant handles ambiguity, memory, and context across sessions. Analyze conversation logs to identify failure points, misaligned expectations, and recovery gaps. Define tone, voice, and response principles across different user needs and product surfaces. Build and maintain conversation design standards and pattern libraries. What You Will Need Experience in conversation design, UX writing, interaction design, or a related field. Strong understanding of conversational UX for AI products, chatbots, voice assistants, or assistant-led workflows. Ability to design multi-turn interactions, including prompting flows, error recovery, clarification, and context handoff. Clear thinking about how AI systems should communicate trust, limitations, progress, and failure. Experience collaborating with engineers, product managers, and ML teams. Comfort working with evolving product requirements and non-deterministic system behavior. Strong attention to language, tone, clarity, and how words land in context. Ability to think about long conversation arcs, user intent over time, and memory-aware interactions. How We WorkThe best products today in the world were built by small, world class teams. We are a high talent density and hands-on team. We make decisions collectively, move at rapid speed, striking a balance between shipping high quality work and learning. Joining our team requires the ability to bring structure, exercise judgment, and execute independently. Our goal is to put in hands of our users a truly magical productInterview processFor design roles, we expect candidates to submit a portfolio as part of the application process.If there appears to be a fit, we'll reach out to schedule 2 rounds of interviews and a design assessment.Applications are evaluated by our team members. Interviews will be conducted via virtual meetings and/or onsite.We value transparency and efficiency, so expect a prompt decision. If you've demonstrated the exceptional skills and mindset we're looking for, we'll extend an offer to join us. This isn't just a job offer; it's an invitation to be part of a team that's bringing AI to have practical benefits to billions globally.Originally posted on Himalayas

## What The DS has been producing content for human readers. We should also be writing with AI in mind, with the knowledge that people will be using AI to explore MOJ DS building blocks, and design with AI agents. This ticket is to explore the topic, and look at developing what would need to change in the current working model. ## Why Ensure that documentation is found and used. ## Who needs to be involved - Content Designer - Product Manager ## Done Research has been done and presented, and we have documented and implemented what needs to change in the working model.