Documentation Leadership & Technical Writing Manager Jobs

Instructional Design Manager The Instructional Design Manager is a working manager responsible for leading a small team of instructional designers while directly designing and delivering high-impact learning solutions that build capability across the KFC system. This role partners with cross-functional stakeholders to identify performance needs, create scalable training programs, and drive readiness strategies that support key business initiatives, including product launches, operational proces…

Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience …

Sr Instructional Designer Developer Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where o…

The application window is expected to close on: 08/21/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Cisco is seeking a strategic Content Strategist to lead our organic growth initiatives in an AI-first search environment. This role is responsible for helping ensure Cisco's technical expertise, product documentation, and thought leadership content are the primary sources of truth for both generative AI answer engines an…

Job Title: Commercial Content Strategist Location: Spring, TX (Hybrid) Duration: Contract - 8 months Pay Range: $47.07/hr $61.62/hr (W2) Job ID: 407790 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pri…

UX Content Strategist Position Overview We are seeking an experienced UX Content Strategist to play a critical role in designing digital experiences that positively impact employees, advisors, clients, and other key users. This role takes a holistic approach to content across the digital experience, partnering closely with UX researchers, designers, product managers, accessibility specialists, and cross-functional stakeholders to create clear, intuitive, and user-centered experiences. Key Quali…

Senior Manager, UX Content Design, GeminiApp, DeepMind _corporate_fare_ DeepMind _place_ Mountain View, CA, USA; New York, NY, USA; 2 more; 1 more _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location fro…

Do you thrive in high-impact environments where leadership, technical expertise, and attention to detail directly support national defense? E.L. Blake Corporation is seeking a full-time Configuration Management/Technical Publications Team Lead to join our team at Hill Air Force Base, UT. This is an exciting opportunity for a proven professional to guide Configuration Management and Technical Publications efforts supporting U.S. Air Force mission planning operations. If you're ready to make an i…

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and …

There’s never been a better time to join the shipbuilding industry. As demand for cutting-edge naval technology grows, General Dynamics Electric Boat is at the forefront designing, building, and maintaining the most advanced submarines in the world. Our work is mission-critical, supporting the U.S. Navy and strengthening national security. About Department 403 - Technical Services The Life Cycle Support directorate is responsible for the development and maintenance of all submarine logistics pr…

This position ensures that the NC Health Information Exchange Authority (NC HIEA) process to execute MOUs, MOAs, vendor contracts, and other agreements is well organized and efficient. They will work closely with NC HIEA business leads and partners to draft MOUs, MOAs, vendor contracts, and other agreements. NC HIEA's contracts writer will proactively coordinate with NCDIT's Legal, Privacy & Security, Finance, and Procurement teams to ensure that all required information is provided, issues are…

Job Title: Senior Technical Writer Location: Newark, DE Duration: Contract - 11 months Pay Range: $88.02/hr (W2) Job ID: 407369 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term…

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Romania. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Romania. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About MarsDevsMarsDevs is a Product Engineering and AI Development company helping startups and enterprises build scalable software products, AI-powered solutions, and digital experiences. We work with global clients across multiple industries and are passionate about technology, innovation, and knowledge sharing.Role OverviewWe are looking for a Developer Relations (DevRel) Specialist to help build and grow MarsDevs' presence within the developer and technology ecosystem.As a DevRel Specialist, you will act as the bridge between our engineering team and the broader developer community. You will create technical content, engage with developers, host webinars and events, promote engineering best practices, and help establish MarsDevs as a trusted voice in AI, product engineering, and emerging technologies.Key ResponsibilitiesDeveloper AdvocacyRepresent MarsDevs within developer communities and technology networks.Build relationships with developers, founders, CTOs, and technology leaders.Act as a trusted technical voice for the company.Promote knowledge sharing and community engagement.Content & Thought LeadershipCreate technical blogs, tutorials, articles, and case studies.Develop content around AI, LLMs, RAG, software architecture, cloud technologies, and product engineering.Create LinkedIn content and technical insights that showcase MarsDevs' expertise.Work with engineering teams to highlight project successes and technical innovations.Community EngagementParticipate in developer forums, online communities, and social platforms.Organize and host webinars, workshops, technical sessions, and meetups.Build and nurture relationships with developer communities and technology groups.Encourage discussions around emerging technologies and industry trends.Feedback & Market InsightsGather feedback from developers and technology communities.Monitor industry trends, developer tools, and emerging technologies.Share insights and recommendations with internal teams and leadership.Employer BrandingPromote MarsDevs' engineering culture and technical achievements.Highlight team certifications, technical milestones, and innovation initiatives.Support hiring efforts by increasing visibility within the developer ecosystem.Partnership & Ecosystem DevelopmentIdentify opportunities for partnerships with developer communities, technology platforms, and industry groups.Collaborate with technology partners on joint webinars, content initiatives, and community programs.Required QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, Communications, Marketing, or a related field.3–5 years of experience in Developer Relations, Technical Writing, Software Development, Community Management, Technical Marketing, or similar roles.Strong understanding of software development concepts, APIs, web technologies, and modern development practices.Good understanding of AI, Machine Learning, LLMs, RAG, AI Agents, and cloud platforms.Excellent communication, presentation, and storytelling skills.Strong written English with the ability to create technical content.Ability to explain technical concepts to both technical and non-technical audiences.Preferred QualificationsExperience speaking at webinars, meetups, conferences, or technical events.Experience creating technical blogs, tutorials, or educational content.Familiarity with developer communities and open-source ecosystems.Hands-on experience with modern development technologies.Active presence on LinkedIn, GitHub, Medium, Dev.to, or other technical platforms.Success MetricsGrowth of MarsDevs' developer community and audience.Number of technical content pieces published.Webinar, meetup, and community engagement metrics.Partnerships established with developer communities and technology organizations.Growth in brand visibility and thought leadership.Contribution to inbound business opportunities and recruitment efforts.What We're Looking ForPassion for technology and community building.Strong networking and relationship-building abilities.Curious about emerging technologies and AI.Comfortable interacting with developers, founders, CTOs, and business leaders.Ability to represent MarsDevs as a credible and trusted technology partner. Show more Show less Seniority level Mid-Senior level Employment type Full-time Industries Software Development

Direct message the job poster from Andor Tech Sonal Zeena Quadros Sonal Zeena Quadros Delivery and Account Manager 🚀 Hiring Alert | Parts Author | Bangalore (Work From Office - 5 Days)Join a leading global industrial engineering and manufacturing organization through Andor Tech! We are looking for a talented Parts Author with a passion for technical documentation and engineering content creation.🔹 Role: Parts Author🔹 Experience: 2-5 Years🔹 Location: Bangalore🔹 Work Mode: 5 Days Work From OfficeWhat We're Looking For:✅ Experience in Parts Manual Authoring✅ Hands-on experience with Adobe Illustrator, Teamcenter, NX & Adobe Photoshop✅ Strong knowledge of Engineering Drawings and Bill of Materials (BOM)✅ Background in Construction Equipment, Mining Equipment, Automobile, or Manufacturing industries is a plus📩 Interested candidates can share their resumes to:sonal.quadros@andortech.com📞 6362904394 Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries Mining

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Senior Manager, Value & Impact ManagementGlobal Customer SupportRole OverviewAs Senior Manager, Value & Impact Management, you will play a critical leadership role in advancing Blackbaud’s AI‑first, digital‑led Customer Support strategy. Operating within a highly matrixed environment, this role requires strong strategic thinking, systems leadership, and close cross‑functional partnership with Product, IT, Engineering, and Data & Intelligence to scale modern support capabilities across people, platforms, and AI.Reporting to the VP, Head of Global Customer Support, you will be accountable for the day‑to‑day execution and long‑term evolution of four tightly connected domains: Digital Support Experience, Enablement & Readiness, GenAI and Agentic AI capabilities, and Knowledge as foundational infrastructure. Together, these domains form the intelligence and execution layer that enables Customer Support to operate predictively, consistently, and at scale.This role establishes Knowledge as foundational infrastructure, not content, serving as the single source of truth and intelligence backbone for Customer Support. Knowledge quality, structure, and retrieval performance directly define the effectiveness of GenAI and Agentic AI systems, ensuring both human agents and autonomous workflows are grounded in trusted, explainable intelligence.As Blackbaud continues its shift toward proactive, predictive, and increasingly autonomous support, you will help shape the operating model, governance, and learning loops that connect knowledge, training, digital experience, and AI into a cohesive system, driving measurable improvements in agent effectiveness, customer effort, time to value, and trust.Success in RoleSuccess in this role will be defined by the ability to transform knowledge, training, digital experience, and AI agents into a unified intelligence layer for Customer Support. By embedding GenAI, Agentic AI, automation, and continuous learning loops into the foundation of support operations, you will enable both human agents and AI systems to operate with greater speed, accuracy, and confidence.Through this integrated, AI‑first operating model, you will increase agent effectiveness, accelerate time to resolution, reduce customer effort, and strengthen customer confidence, directly advancing Blackbaud’s mission to deliver a customer‑centric, intelligent, and AI‑powered support experience.Key ResponsibilitiesStrategic Leadership & Operating ModelProvide strategic and operational leadership for a multidisciplinary team spanning Digital Support Experience, Enablement & Readiness, Knowledge, and AI enablement. Support the definition and maturation of an AI‑first, agent‑led support operating model, clarifying how human agents, AI copilots, and autonomous agents work together across the support lifecycle. Build a strong, engaged, and future‑ready team capable of operating in a data‑driven, digitally enabled, and AI‑augmented environment. Recruit, develop, and retain talent with capabilities across knowledge systems, AI enablement, digital experience, and change leadership. Digital Support ExperienceLead the evolution of the digital support experience, ensuring a cohesive and connected omnichannel journey across self‑service and assisted support. Design and scale digital experiences that leverage knowledge and AI to deliver contextualized next‑best actions, proactive guidance, and consistent outcomes. Partner with Product, IT, and CS Operations to ensure digital touchpoints are integrated with agent and AI workflows. Enablement & ReadinessDesign and scale targeted, workflow‑specific training and readiness programs that support agents at scale. Tie enablement efforts directly to performance signals, knowledge quality, and customer demand patterns. Establish learning loops that translate operational insights into improved readiness, coaching, and skill development. GenAI & Agentic AI CapabilitiesAdvance GenAI and Agentic AI capabilities that augment and progressively automate support work, including: Intelligent triage and routing Real‑time agent guidance and decision support Summarization and documentation Knowledge creation and improvement Proactive and preemptive customer engagement Partner with CS Operations and Corporate IT to support the automation and tooling strategy that enables secure, scalable, and governed AI adoption. Help define metrics and feedback mechanisms to measure AI effectiveness, trust, and operational impact. Knowledge as InfrastructureLead the evolution of a modern Knowledge Management ecosystem, with KCS practices providing the operating discipline to keep knowledge accurate, reusable, and continuously improving. Ensure knowledge is structured and governed to support: Retrieval‑augmented generation (RAG) AI reasoning and decision support Consistent execution across human and AI agents Treat knowledge quality and retrieval performance as first‑order drivers of AI effectiveness and customer outcomes. Governance & Cross‑Functional PartnershipOperate as a delegated representative of Customer Support leadership in cross‑functional forums, ensuring priorities, decisions, and execution remain aligned with the broader Support strategy and direction. Contribute to the establishment and execution of governance frameworks that ensure digital, knowledge, and AI capabilities are secure, compliant, ethical, and enterprise‑ready, escalating decisions as appropriate. Partner closely with Product, R&D, IT, Data & Intelligence, Marketing, Services, Customer Success, Sales, Sustained Engineering, and Legal to drive alignment, coordinate execution, and resolve dependencies on behalf of the Support organization. Act as a change leader and trusted voice for Customer Support, advancing digital transformation and AI maturity through influence, collaboration, and disciplined execution rather than unilateral authority. Education & Experience10+ years of experience in Customer Support, Customer Success, or Services organizations, with 3+ years in people‑management roles. Experience leading digital transformation, AI‑enabled initiatives, or platform‑scale operational change in a complex SaaS or enterprise software environment. Demonstrated ability to design and scale knowledge systems, training models, or digital experiences that drive measurable outcomes. Strong understanding of how knowledge, training, and digital workflows enable GenAI, Agentic AI, and automation at scale. Proven success operating in highly matrixed organizations and influencing across functions without direct authority. Data‑driven, systems‑oriented leader with a track record of translating strategy into operational results. A relevant undergraduate degree or equivalent professional experience required. Role will work US hours to align to the support organization team.Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information securityprofessionals globally that have influenced the cyber security mindset of countless organizations worldwide.Visit us on www.eccouncil.orgEC-Council University (ECCU) is an academic institution that operates under the parent company EC-Council, the largest professional training and certification body in Information Security. ECCU courseware and curriculum is nationally accredited by the Distance Education Accrediting Commission (DEAC).ECCU is primarily focused on cyber security and offers both a Bachelors (BS) and a Master (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and therefore is 100% online. EC-Council University owned by the EC-Council Group. EC-Council coined the phrase Ethical Hacking in 2001 and is the world's largest Cybersecurity certification body, carrying accreditations by the US Department of Defense (DoD), ANSI, and more. Experience a rewarding career that allows you to influence education in various Cyber Security domains such as Ethical Hacking, Digital Forensics, Penetration Testing, Network Defence and more.www.eccu.eduPosition OverviewThe Curriculum Designer is responsible for collaborating with the Chief Academic Officer, Program Manager, Instructional Technologist, and other Curriculum Designers to design online courses. The Curriculum Designer participates in the design of training materials, course content, and fully online courses. The Curriculum Designer will maintain and evolve the course development standards in coordination with other Curriculum Designers. The Curriculum Designer role will also support the onboarding and training of new Curriculum DesignersKey ResponsibilitiesCollaborate with the Chief Academic Officer, Program Manager, Instructional Technologist, and other Curriculum Designers to produce courses that are instructionally sound, interactive at multiple levels, achieve the competencies, and meet the needs of the program.Design authentic assessments to demonstrate achievement of the course competencies.Design courses that meet ECCUs quality standards.Create and maintain styles, standards, and best practices for online course design.Conduct training and informative sessions with peers, faculty, and staff.Create interactive multimedia elements that incorporate multiple learning styles.Design courses and partake in large-scale projects/initiatives.Articulate design approaches and best practices in online learning to the Chief Academic Officer and Program Manager.Performs other duties as assigned.Required Skills & QualificationsAt least 5 years curriculum/instructional design experienceHigher Education and EdTech experience preferredStrong project management skills.Experience building storyboards for engaging training or courses built by Instructional Technologists on Articulate Storyline, Articulate Rise, Adobe Premiere, and/or similar tools.A bachelors degree in curriculum and instruction or instructional design/technology from an accredited institution is preferred. A computer science/IT bachelor's degree is an added advantage. EC-Council University follows the requirements set by the Department of Education, accrediting agencies, and the states in which the University operates.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, competencies, and skills required of personnel so classified. Furthermore, this job description is subject to vary or change at any time based on the current needs of the business or due to reasonable accommodation.Candidates with International exposure and available to join at short notice are preferred.About Our CultureEC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community.Additional InformationEC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at ecchr@eccouncil.org and let us know how we can assist.To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein.Candidates further waive any intellectual property or moral rights in such submissions, confirm that the work is original and free of third-party infringement, and acknowledge that it is provided solely for evaluation purposes, with no ownership or other rights retained.Our Privacy Policy outlines how we collect, use, store, and protect your personal data during the recruitment process. This may include information such as your name, contact details, employment history, qualifications, and any other details you provide as part of your application. All data is handled in compliance with applicable data protection and privacy regulations.Please review our policy here: EC-Council Privacy Policy – User and Company | EC-Council. Submission of your application will be considered as your acceptance of the terms stated above. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Computer and Network Security