Documentation Leadership & Technical Writing Manager Jobs

Join our Team as a Technical Publications Writer!The RoleWe are seeking a passionate and dedicated Technical Publications Writer. In this role, you will support the creation of technical manuals, reference materials, online help, and other documentation for both internal and external audiences. You will help to create clear, descriptive content and work closely with multiple departments and subject matter experts to verify accuracy. You will use a variety of tools, technologies, and media to complete documentation tasks and coordinate the production and distribution of published materials as needed. This position offers the opportunity to build technical knowledge while contributing to high-quality documentation in a collaborative environment.What You’ll Be DoingCreate and update technical documents that support the company’s publishing objectives.Make revisions to existing documentation as directed by senior team members or management.Ensure all materials align with Technical Publications, Marketing, Legal, and Corporate standards.Follow established processes for document storage and archiving.Support the coordination of print and electronic publication of materials.Assist team members by conducting research and gathering information as needed.Follow established templates and visual standards to ensure consistency in published materials.Review engineering prints, system diagrams, and parts lists to support documentation accuracy.What We’re Looking ForStrong verbal and written communication skills.Strong project management capabilities.Knowledge of PC operating systems and system software.Proficiency with key software tools relevant to the role, such as CCMS, FrameMaker, Acrobat Pro, Microsoft Office Suite, PLM, and AI based tools.Experience in using Simplified Technical English.What Sets You ApartA Bachelor’s Degree or related technical certificate.1 + years of relevant professional experience.Basic understanding of electrical, mechanical and hydraulic systems, hardware/software integration, troubleshooting, assembly techniques, and applicable tools.Where And When You’ll WorkEnjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY office 3 days a week and work remotely 2 days a week.Typical first shift hours, Monday through Friday.What Your Total Compensation & Benefits Package will look like:Salary - $62,353 - $72,000 per year. Compensation depends on the selected candidate’s education and experience.Relocation: This role may be eligible for relocation assistance.World Class BenefitsCompetitive SalaryGenerous Paid Time Off and 13 Paid HolidaysAffordable Medical plans and no-cost Dental & Vision options100% 401(k) match up to 6%Company-Paid Life Insurance, Short-Term Disability, and Long-Term DisabilityTuition Assistance ProgramEmployee Assistance Program (EAP) with access to mental health care, legal support, and financial guidanceRecognition and Kaizen (continuous improvement) Reward ProgramsMeaningful opportunities for personal and professional developmentBest in class work culture!Big Name | Big Opportunities | Life is Better at ToyotaToyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.Learn more here: https://careers.raymondcorp.com/ AND https://www.toyotaforklift.com/careersFollow us on Social Media: Working at Toyota Material Handling | Glassdoor Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Machinery Manufacturing

OverviewTechnical WriterLOCATION: Egg Harbor Township, NJ or RemoteJOB STATUS: Full-TimeCLEARANCE: Ability to obtain a Public Trust: US Citizenship requiredTRAVEL: Limited; as needed.Astrion has an exciting opportunity for a Technical Writer for the FAA - PSS Contract, supporting the Civilian Division. Required Qualifications / SkillsBA/BS degree required5 years of experience requiredAbility to complete and pass a Public Trust Security Investigation (US Citizenship required for all applicants)Desired Qualifications / SkillsMust have the ability to establish and maintain professional, positive relationships with a wide variety of customers, including senior executives, engineers, technicians, managers, and administrative staff. 2 years of experience using QuickSilver software in processing and preparing technical documentation2 years of experience with Adobe Communique (CQ5) SoftwareMust be able to write in a wide variety of formats, styles, and “voices.”Able to apply advanced concepts and strategies when writing and editing. Able to produce high quality work under tight and sometimes shifting deadlines. Able to grasp and communicate highly technical information without a background in that area. Must be comfortable asking questions of technical experts. Must have a disciplined work ethic and the ability to prioritize and juggle projects. Excellent time management and organizational skills. Must enjoy working collaboratively within a small team of communications professionals. Proficient in the use of the MS Office Suite (Word professional documentation styles, features and production, Excel, PowerPoint. Must have strong oral communication, interpersonal, and problem-solving skills. Experience working with federally mandated “plain language” a plus. ResponsibilitiesReviews, and revises documents to conform to existing style guidelines and industry best practices for regulatory documents, manuals, instructions, and technical orders. Edits, standardizes, and revises material prepared by FAA staff members, organizing and formatting content for clarity, flow, and readability. Meet with and receive guidance/technical direction from Subject Matter Experts, and produce an original written draft based on those discussions, to be reviewed, refined and finalized. May be asked to prepare, edit, or revise reports, correspondence, briefing, or other documentation. Ensures clarity and grammatical correctness of all written materials through attention to detail and the application of recognized editorial techniques. Edits and maintains a listing of technical documents, their key data, and their revision scheduleWrites original content in the form of articles, columns, talking points, etc. by gathering and assessing information from a wide variety of sources. Prepares, edits, or revises reports, correspondences, briefings, and other documentation. Must be able to write in a wide variety of formats, styles, and “voices.”Able to apply advanced concepts and strategies when writing and editing. Experience working with Federally-mandated “plain language” a plus. Experience using InDesign a plus. Helps develop graphic concepts for communicating key messages. Tracks and reports progress of various projects. Provides ad hoc support to FAA customer by taking meeting notes, conducting research and analysis, conducting fact-checks, gathering information, etc. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Active Opportunity Track: This position maps directly to the Curriculum Developer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Curriculum Developer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Australia. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the team:Accenture Song brings together strategy, data, creativity and technology to help organisations create meaningful customer experiences and drive sustainable growth.Our Content, Experience and Marketing Transformation teams work with leading brands to modernise the way content is planned, created, managed and activated. We sit at the intersection of creative operations, marketing technology, customer experience and emerging AI capabilities.As AI continues to reshape content production and marketing operations, we help clients design and implement scalable operating models that combine human creativity with automation, enabling more personalised experiences, faster speed to market and improved business outcomes.About the role:Design and optimise enterprise content supply chains across planning, creation, production, approval and activation workflows.Identify opportunities to apply generative AI and automation to improve content operations and marketing effectiveness.Develop AI-assisted and human-in-the-loop workflows that balance efficiency, quality and governance.Support the implementation of AI-enabled content production processes across marketing and creative teams.Partner with strategists, designers, MarTech specialists and engineers to deliver integrated content and experience solutions.Analyse existing content operations and recommend improvements to processes, technology and governance models.Contribute to content architecture, taxonomy, metadata and content governance frameworks.Assist clients in adopting new tools, workflows and AI capabilities through training and enablement programs.Support workshops, stakeholder engagements and discovery activities focused on content transformation and AI adoption.Work with content, marketing and experience teams to improve scalability, consistency and operational efficiency.QualificationsExperience in content operations, content strategy, marketing operations, digital experience or related consulting environments.Strong understanding of enterprise content production workflows and content supply chains.Experience working with generative AI tools and their application within content creation and marketing operations.Knowledge of marketing technology ecosystems including CMS, DAM, CDP, marketing automation and personalisation platforms.Understanding of content governance, taxonomy, metadata and content lifecycle management.Experience improving operational processes through automation and workflow optimisation.Strong stakeholder management and communication skills.Ability to work across business, marketing, creative and technology teams.Familiarity with AI governance, quality assurance and responsible AI practices.Experience with content design, information architecture or customer experience principles is highly regarded.Degree qualification in Marketing, Communications, Design, Digital, Technology or a related discipline. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Direct message the job poster from IT Alliance Australia Krishna Bahadur Rana Krishna Bahadur Rana Lead Talent Acquisition | Project Management | Change Management One of our Federal Government Clients is seeking to engage a Technical Writer Content Designer - APS6Please check below all the job details:Contract Duration: 03 Years (12 Months initially + 24 Months extension) Work Location: Only Canberra, Melbourne and Brisbane (Hybrid available)Eligibility: You must need to have Baseline Security Clearance or above.Tentative Start Date: 1st Sep 2026Working Hours: 8 hours a day/ 40 hours a weekOverview: Content Designers ensure that quality content is being developed across teams, and that it aligns to the strategic objectives of the organisation while meeting the needs of users.Key duties and responsibilities:Liaise with stakeholders to support technical publications through all phases on development: research, scoping, consultation, review and publishing.Conduct research to develop mitigation advices that is both technically accurate and suitable for the intended audience.Create and publish content that is consistent with agency messaging, including but not limited to publications, web content, social media posts, eLearning materials and other interactive tools.Liaise with stakeholders regarding technical consultation as well as promotion of content through campaigns or other initiatives.Technical skills:Strong research, written communication skills with a focus on technical writing and content editing.Demonstrated ability in building and fostering stakeholder relationships.The Next step is easy: If you are interested, you may send an email to Krishna.R@italliance.com.auReferral incentive program: As always, we have the candidate referral incentive program through which you will get $1000 for each successful referral after the successful selection and joining of the referred candidates Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Other Industries IT Services and IT Consulting

The roleAs part of our System Delivery Group, group, the Technical Publications Team Lead will be responsible for leading, maintaining and growing the Technical Publication team capability within the Naval Combat Systems (NCS) ILS Team.Further, the successful candidate will:Lead and maintain the Technical Publication Team capability to successfully support NCS requirementsEstimate, plan and support the execution of project deliveriesMaintain team capability to enable development and delivery of Technical Publications to the customerProvide clear direction, task prioritisation and management support to the Technical Publication TeamManage project scope, coordinate resources and allocate tasks to the Technical Publication TeamSupport the S1000D capability and associated toolsetsUndertake Control Account and Work Package Management for the Technical Publication activitiesProvide mentoring, training and guidance to develop the members of the teamFlexible work arrangements such as hybrid work from home / office, 9-day fortnight will be considered for this role.About YouYour skills and experience will include:Minimum eight years of Technical Writing experience in manufacturing, technology, engineering, electrical or Defence industriesExtensive experience in developing technical and operator manuals for software intensive systemsExcellent command of the English language in written formExperience with S1000D publication developmentExperience with developing and editing large and/or complex documents to an advanced level in Microsoft Word and/or Adobe FrameMakerBroad experience with Windows applications and Microsoft OfficeExperience methodologies for the development of documentation for hardware and software productsApplicants must be Australian citizens and hold or be able to obtain an Australian Defence Security Clearance to NV1 level. Information including past and present nationality and citizenship may be requested to check eligibility for access to materials controlled under various export control regimes, including ITAR.About UsSaab Australia is a defence, security and cyber solutions provider, specialising in the development and integration of major defence and security systems. For over 35 years in Australia, we have built a reputation for delivering complex systems integration projects that provide proven and advanced capabilities to keep us ahead of today’s challenges.From combat, communications, security and underwater systems, to mixed reality, cyber security and deployable health solutions, our extensive portfolio of products and services provide high-technology solutions for defence forces and civil industries across the globe.Apply today to join our crew and deliver solutions with purpose!What You Will Be Part OfExplore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here.Culture And BenefitsWe employ over 1000 Australians and are committed to fostering a culture of excellence and enriching the employee experience.By joining Saab, you’ll be a part of a collaborative and supportive organisation, where your professional growth and work-life balance are emphasised. You’ll work within an innovative and vibrant workplace, while having the opportunity to develop a long-term, fulfilling career.As a valued team member of Saab Australia, you’ll access a variety of perks and benefits to support you and your family including:6 weeks paid leave each year14% superannuationFree Income Protection InsuranceFlexible working optionsAccess to the Saab shares matching schemeAccess to MySaab - our online store offering everything from cash back at hundreds of stores to discounts from exclusive partnersFor further information about a career at Saab, visit the page adjacent: https://www.saab.com/markets/australia/careers/saab-lifeApplicationsClick ‘Apply’ to submit your CV and cover letter in support of your application. Kindly observe that this is an ongoing recruitment process and in exceptional circumstances, the position might be filled before the closing date of the advertisement. We encourage applications as early as possible to avoid disappointment.By submitting an application to Saab, you consent to undertaking workforce screening activities including, but not limited to, reference checks, Australian Federal Police check, verification of working rights and qualifications, sanctions screening and a pre-employment medical declaration.Saab Australia is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islanders to apply. We also welcome applications from individuals with culturally diverse backgrounds. Saab Australia is a nationally recognised Veteran Employer of Choice that welcomes the interest of ex-service members, veterans and their families. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Defense and Space Manufacturing, Security and Investigations, and IT Services and IT Consulting

Job Description About the team: Accenture Song brings together strategy, data, creativity and technology to help organisations create meaningful customer experiences and drive sustainable growth. Our Content, Experience and Marketing Transformation teams work with leading brands to modernise the way content is planned, created, managed and activated. We sit at the intersection of creative operations, marketing technology, customer experience and emerging AI capabilities. As AI continues to resh…

Job Description Position: Advisory Services and Knowledge Manager Program: Pacific Regional Economic Services Plus (PRES) Location: Australia Required Travel: Regular travel to Canberra, occasional travel to the Pacific required. Reports To: Deputy Team Leader Direct Reports: N/A About Adam Smith International Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. Our …

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Education Expert - Sourcing Funnel (Private) Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities Design realistic educational scenarios and tasks from day-to-day work such as lesson planning and curriculum design. …

Our agile working policies offer more choice and autonomy. For you, this could mean flexible start and finish times, a mix of office and home working, or even condensed working weeks. Our work life integration policy offers attractive leave entitlements including (not limited to) wellbeing leave, volunteer leave, paid parental leave, defence reservist leave, and we are proud to be a Work180 endorsed employer. Babcock’s supportive and engaging environment, coupled with our capability framework, …

Who we are: We are a leading one-stop provider of flexible solutions for the brownfield oil and gas industry. Our complete range of scalable specialist services are designed and adapted to match the needs of our clients. With a strong foundation in asset maintenance accompanied with cutting edge technology, we work closely with our clients to understand their total requirements, identify the right solutions and execute projects in a cost effective and safe manner, ensuring the highest levels of…

We’re looking for a dynamic Developer Relations Manager who is passionate about supporting and scaling the AI-native healthcare, digital biology, and genomics ecosystem. In this role, you’ll work directly with engineering teams, researchers, and technical leaders. They come from enterprise healthcare organizations, biotech companies, start up's, and research institutions. You will help them compose, build, and deploy accelerated AI solutions using NVIDIA platforms. This position is ideal for someone with a strong technical foundation who enjoys working at the intersection of life sciences and computer science. The role involves solving complex engineering problems and helping developers succeed in transforming human health.What You'll Be DoingServe as a trusted technical advisor to the healthcare and life sciences ecosystem. Understand their critical workloads like drug discovery using AI, large-scale genomic sequencing, and clinical medical imaging. Guide technical enablement across the NVIDIA stack.Partner with ecosystem developers to integrate NVIDIA specialized platforms. These include NVIDIA Clara, BioNeMo, and Parabricks. This enables co-innovation and the development of next-generation AI solutions for biotech, clinical, and hospital applications.Map, build, and expand a rich ecosystem of strategic healthcare partners and developers. Champion NVIDIA technologies, track healthcare AI trends, and multiply growth opportunities across the industry.Work closely with partner engineering teams, technical leaders, and decision-makers. Unpack goals and tackle complex technical challenges like multimodal data integration, secure clinical model deployment, and high-performance computing constraints. Endorse protocols for successful integrations.Advocate for the healthcare developer's technical needs. Funnel feedback to NVIDIA’s product and engineering teams. Supply actionable insights from field deployments to influence healthcare-specific product roadmaps.What We Need To SeeBS/MS/PhD in Computer Science, Bioinformatics, Computational Biology, Biomedical Engineering, or an AI-related field or equivalent experience.5+ years of overall industry experience in software engineering, developer relations, or technical partnerships, including 2+ years of hands-on experience applying AI/ML to healthcare, life sciences, or genomics.Proven experience leading technical partnerships and ecosystem engagement. You have a deep understanding of the outstanding data privacy and infrastructure challenges in healthcare AI, including HIPAA compliance and federated learning.Excellent interpersonal skills enable you to connect complex life science concepts with AI engineering. You can explain these ideas clearly to diverse audiences, including computational biologists and enterprise executives.Proven ability to structure and implement complex technical engagements, negotiate requirements, prioritize issues, and collaborate with internal or external customers across cross-functional teams.Ways To Stand Out From The CrowdDeep familiarity with NVIDIA’s healthcare platforms, including BioNeMo (for generative AI in biology), Clara (for medical imaging/devices), and/or Parabricks (for accelerated genomics).Experience driving developer adoption or leading technical teamworks within biotech, digital health, medtech, or pharmaceutical enterprises at scale.Hands-on experience with foundational biological models, structural biology tools (e.g., AlphaFold workflows), or processing massive genomic, clinical, or electronic health record (EHR) datasets.A builder attitude with a passion for using technology and community engagement to solve global health, clinical, and biological challenges.NVIDIA is widely considered to be one of the technology world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative, autonomous, and passionate about the future of AI in medicine, we want to hear from you!, , JR2019798 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Computer Hardware Manufacturing

Direct message the job poster from iTalent - Hire Smarter Liza Lifshitz Liza Lifshitz Talent Acquisition Partner Configuration Control & Documentation EngineerOperations | Migdal Haemek | Full-timeDescriptionA global leader in inspection and metrology systems, dedicated to designing, developing, manufacturing, and marketing technologically advanced systems for the semiconductor industry.Role OverviewAs a Configuration Control & Documentation Engineer, you will manage configuration control activities for multidisciplinary products throughout their lifecycle. You will lead Engineering Change Orders (ECOs), documentation updates, BOM changes, and product release processes while working closely with Engineering, R&D, and Operations teams to ensure accurate and controlled product documentation.Key ResponsibilitiesManage the end-to-end ECO process, including ECO preparation, follow-up approval, implementation, and documentation release.Maintain and control product documentation, including drawings, specifications, BOMs, part numbers, assemblies, and revision history.Support the transfer of multidisciplinary products from R&D to production, including BOM readiness, documentation completeness.Review and support documentation related to mechanical drawings, electrical drawings, wiring, cable design, and electronic board assemblies.Work closely with cross-functional teams, including Operations, R&D, Engineering, Quality, Finance, Marketing, and subcontractors.RequirementsRequired Qualifications:Practical Engineer in Electronics, Mechanical Engineering, Industrial Engineering, or a related technical field.At least 3 years of hands-on experience in configuration control, documentation engineering, engineering change management, or a similar technical role.Strong experience working with ERP systems; SAP experience is an advantage.Experience working with PLM systems; Teamcenter experience is a significant advantage.Understanding of BOM structures, item management, revision control, and engineering documentation release processes.Ability to read and understand mechanical drawings, electrical drawings, wiring diagrams, cable documentation, and assembly documentation.Highly organized, accurate, and detail-oriented, with the ability to manage multiple tasks and priorities in parallel.Strong interpersonal skills and ability to work effectively with engineering, production, quality, supply chain, and external subcontractors.Excellent written and verbal communication skills in Hebrew.Good written and verbal communication skills in English.Team player, quick learner, service-oriented, and comfortable working in a dynamic engineering environment. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Production Industries Semiconductor Manufacturing

Job title: Training Specialist (Site-Based) - (Internally called Field Training Officer (FTO)Reports to: Field Training Manager (FTM), Northeast AsiaLocation: Osaka, Japan (on-site)About our teamWe are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves on delivering best-in-class solutions through our teams made up of Security Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you’ll work alongside a group of professionals that are committed to excellence and innovation.About the roleThe Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem resolution, service enhancement, and process improvement as it pertains to safety and training. The field training officer reports directly to the Field Training Manager (FTM), and will work closely with other sites, regional, and headquarter leadership. This position will have no direct reports but will work closely with campus leadership to assess employees, site, and campus needs.What you’ll doIn this role, you will support and serve as the main primary point of contact for onboarding and sustainment training. You will train and certify new security personnel and maintain required training documentation, asking for assistance from Administrative Officers (AOs) with on-the-job (OTJ) tasks related to new security personnel as needed. You will perform ongoing training and evaluation for security personnel as needed to maintain a high security standard for all officers, and you will be responsible for tracking various trainings (Production, sustainment, new site starts and other performance and role related training gaps as identified by the site leadership team) completion for all security personnel.You will prioritize safety awareness among the campus team and champions safety initiatives developed at the global and regional program level, and coordinate with local leadership and PMO training team to develop site plans and roll out training.Recommends onboarding and training scheduled in accordance with training needs for security staff to the Field Training Manager, Branch, site and campus security managers. You will assist with audit compliance as it relates to training and conduct recurring training audits and prepare and submit critical and confidential information to campus site leadership. You will maintain required training and safety documentation, ensuring accuracy in accordance with established policies and procedures and provide feedback on competence, compliance, and morale to the campus site leadership.You will identify security shortfalls and offer suggestions for improving the security program and evaluate and escalate potential safety issues within the facility to the site security leadership. You are expected to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations and notify supervisor upon becoming aware of unsafe working conditions.What you need to applyTo apply for this role, you should have an associate’s degree and 2 or more years of experience in the security industry and/or business management, 2 years of training experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in data centers and training development preferred. Strong proficiency in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel is required. You must possess reliable communication and transportation.What you’ll getWe offer more than just a job; we offer the chance to be part of a collaborative and supportive team where your contributions are valued and your growth matters. In this role, you will thrive in a dynamic environment while supporting a prestigious multinational client account. You will gain exposure to global operations and cross-regional collaboration, and you will have access to continuous learning, training programs, and career development opportunities designed to help you succeed.The extra stuffCandidates must be at least 18 years of age and possess the legal right to work in the job location. A valid driver’s license or access to reliable means of transportation is required. Candidates must hold a valid passport or have the ability to obtain a passport immediately.Travel between sites up to 50% of the time, occasionally with limited notice may be required in the role, as well as working evening or weekend hours when required, such as during an emergency or high-priority event. Candidates must also be willing to undergo the company’s pre-employment screening process, which includes a background check and drug screening.You must be able to maintain professionalism and composure in urgent or high-pressure situations and handle sensitive or confidential information responsibly. Show more Show less Seniority level Associate Employment type Full-time Job function Training and Customer Service Industries Security and Investigations, Military and International Affairs, and Telephone Call Centers

ResponsibilitiesThe Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.What will I be doing?- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.QualificationsMinimum Qualifications1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.6. Fluency in Japanese is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.Preferred Qualifications1. Experience working in fast-paced, high-volume operational environments2. Strong attention to detail with ability to follow structured frameworks and guidelinesTrust & SafetyContent that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​​TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​​We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Technology, Information and Internet

About ELSAELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learners goals and context, ensuring measurable improvement and lasting confidenceOur vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the worldBacked by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovatorsForbes Top 4 Companies Using AI to Transform the WorldResearch Sniper Top 5 Best AI AppsASU+GSV EdTech 150CB Insights Top 100 AI CompaniesJoin us in shaping the future of language learning and empowering millions to unlock opportunity through confident communicationJob overviewWe are seeking a senior-level Instructional Designer to drive the creation of intuitive, engaging, and scalable learning experiences for ELSA’s global learners. In this high-impact Individual Contributor (IC) role, you will be responsible for the hands-on design of personalized learning paths, syllabus frameworks, and interactive AI-driven exercisesAs a core pedagogical expert, you will collaborate closely as an equal peer with cross-functional teams - including AI, Product, and Engineering - to ensure learning science and user experience (UX) remain central to our product features. The ideal candidate combines deep expertise in English Language Teaching (ELT/ESL) with a strong data-driven mindset and fluency in leveraging AI tools for scale and personalizationKey Responsibilities1. Learning Experience & UX DesignDesign, structure, and iterate on personalized learning paths that align directly with learners' goals, proficiency levels, and in-app behaviorApply user experience (UX) principles to translate complex language learning goals into intuitive, interactive, and clear learner journeysPrototype, test, and iterate on new content formats and learning experiences to validate user engagement and educational effectiveness2. Instructional Design & Content DevelopmentPedagogical Excellence: Design digital learning modules, interactive exercises, and assessments by implementing diverse pedagogical approaches (e.g., guided discovery, task-based learning, flipped classroomSyllabus & Assessment: Craft robust syllabi aligned with international standards (CEFR/GSE descriptors) and develop targeted test and assessment strategies to evaluate learning outcomesDiverse Media: Create varied content formats, including 1-to-1 or group lesson flows, educational videos, and animated stories3. AI & Data-Driven LearningAI Feature Optimization: Partner closely with AI and engineering teams to co-develop, test, and optimize adaptive, AI-powered learning features and interactive exercisesContent Scaling: Actively explore and leverage generative AI tools to ideate, create, adapt, and scale interactive educational materialsData Evaluation: Continuous improvement of content by using learner data, user feedback, and key performance metrics to evaluate content effectiveness4. Cross-Functional Collaboration/ Stakeholder engagementSubject Matter Expertise: Serve as the core Instructional Design/ELT voice in cross-functional feature development teamTranslate product priorities into actionable design initiatives that support ELSA’s pedagogical directionWhat You Will HaveMust-Haves:Bachelor’s or Master's degree in Linguistics, Education, Instructional Design, Philology, or a related fieldf4–6+ years of hands-on experience in ELT/ESL materials writing, digital curriculum development, or instructional designRecognized certification in English language teaching and methodology (e.g., DELTA Module 1, TKT, IH Certificate in Advanced Methodology, or equivalent)Methodological Depth: Deep understanding of language acquisition, CEFR/GSE frameworks, task-based learning, and assessment designAI Fluency: Practical, hands-on experience utilizing AI-powered tools and prompt engineering to scale, adapt, or generate educational contentCross-Functional Skills: Strong history of working alongside Product Managers, Data Analysts, and Engineers to optimize digital productsExceptional professional proficiency in English (written and spoken)Nice-to-HaveExperience in EdTech, SaaS, or global education contextsFamiliarity with localization, multilingual learning, and culturally diverse learner needsBasic multimedia design skills (video, graphics, or animation)What We Offer:Be part of a mission-driven company making a difference in language learning worldwide.Work at the absolute storefront of cutting-edge generative AI applied to language learning.Collaborate with a highly talented, multicultural team of tech and linguistic innovators.Comprehensive employee well-being benefits.Free ELSA Premium courses to polish your language skills Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development Industries Education and Software Development

Description This employment opportunity is restricted to residents of Iqaluit only. As this is a term position ending March 31, 2028, current indeterminate Government of Nunavut employees may be offered a competitive transfer assignment for the duration of the term if they are deemed to be the successful candidate; however, this is subject to managerial approval. This does not apply to successful appointees choosing Remote Work. Responsibilities The Instructor, Inuit Language and Culture Learni…

emergiTEL is hiring an Instructional Designer for our client in the Financial Services industry. Contract Duration: 07 Months (Potential Extension) Location: Calgary, AB (Remote) Job Description Purpose Support the continuous improvement of enterprise learning programs, including Client, onboarding initiatives, leadership development programs, and team effectiveness programs. Research, design, create, curate, and implement full-cycle learning experiences that enable business capability developm…

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment d…