Documentation Leadership & Technical Writing Manager Jobs

Position Summary: As a member of the Education Services Team, you will be responsible for the design, development, and delivery of internal learning programs that build employee capability and support organisational performance. The successful candidate will have strong experience in instructional design, facilitation, and program management, with exposure to leadership development programs highly regarded. In addition to broader capability and leadership initiatives, this role will play a key …

TAB is seeking a strategic marketing leader to head Brand & Content, shaping TAB's market presence across sport, racing and entertainment. You will steer brand strategy, content ecosystems and go-to-market storytelling to grow consideration, engagement and customer value, while ensuring responsible and distinctive customer interactions. You will lead a high-performing team, align commercial priorities with customer storytelling, and elevate brand consistency across all channels in a regulated J…

The role As part of our System Delivery Group, group, the Technical Publications Team Lead will be responsible for leading, maintaining and growing the Technical Publication team capability within the Naval Combat Systems (NCS) ILS Team. Further, the successful candidate will: Lead and maintain the Technical Publication Team capability to successfully support NCS requirements Estimate, plan and support the execution of project deliveriesMaintain team capability to enable development and deliver…

The role As part of our System Delivery Group, group, the Technical Publications Team Lead will be responsible for leading, maintaining and growing the Technical Publication team capability within the Naval Combat Systems (NCS) ILS Team. Further, the successful candidate will: Lead and maintain the Technical Publication Team capability to successfully support NCS requirements Estimate, plan and support the execution of project deliveries Maintain team capability to enable development and delive…

Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. Duties & Responsibilities Curriculum Development and Management Administrator CORE PURPOSE To provide leadership and support to the Curriculum Development and Management Department by assisting the Line Manager with the various processes associated with curriculum review within the d…

Betway Africa is seeking a Content Strategy Lead to own the casino content strategy across brands and markets, driving revenue growth and optimisation. You will lead a multidisciplinary team, manage relationships with casino providers, and oversee game portfolios to maximise engagement and conversion. The role requires a strong track record in casino/iGaming content, data-driven decision making, and excellent stakeholder management. J-18808-Ljbffr

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Education Expert - Sourcing Funnel (Private) Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities Design realistic educational scenarios and tasks from day-to-day work such as lesson planning and curriculum design. …

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. The Senior Team Lead, GTM Instructional Design will help manage the day-to-day execution of customer-facing learning content across ZoomInfo University and…

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…

Description This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status. This position has a term length of 2 years from the date of hire. Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton. Reporting to an Associate Director of…

Location: Dartmouth, Nova Scotia Workplace: Onsite Career Opportunity GeoSpectrum is growing and has a new career opportunity for an experienced Manager of Technical Publications and Product Training! Reporting to the Director of Major Programs, the Manager of Technical Publications and Product Training provides both strategic and operational leadership for the development, governance, and delivery of product-level technical documentation and training for GTI sonar systems. This role oversees t…

ResponsibilitiesThe Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.What will I be doing?- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.QualificationsMinimum Qualification1. Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.6. Fluency in Hebrew is required for interacting with local content and stakeholders in the Hebrew market, plus fluency in English as the primary working language.7. For internal candidates, the current job level must be G3 or abovePreferred Qualifications: 1. Candidates with department Video Safety Operations policy knowledge will be preferredTrust & SafetyContent that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​​TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​​We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more Show less Seniority level Associate Employment type Full-time Job function Management and Manufacturing Industries Technology, Information and Internet

Your Tasks We as the Excellence team within Procurement drive continuous improvement across all categories and regions. We are passionate about procurement, processes and technology. We enable the Global Procurement Network to work efficiently and effectively and to develop the right capabilities. You will be a key contributor in bringing our Procurement vision to life. With a focus on learning and knowledge management you will contribute to building the base for future skill and capability dev…

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Higher Education Expert Type: Contract Compensation: $60–$70/hour Location: Remote Role Responsibilities Construct higher education scenarios for curriculum and program design, faculty senate or accreditation review, and budget or enrollment p…

Project Documentation Manager (m/w/d) Naval Shipbuilding Für unseren Kunden, einen international führenden Technologiekonzern in der Verteidigungs- und Sicherheitsbranche, suchen wir ab sofort einen Project Documentation Manager (m/w/d) in Hamburg. Der Standort ist spezialisiert auf die Fertigung von Überwasserschiffen und betreut komplexe maritime Systeme. Mit über 100.000 Mitarbeitenden weltweit gestaltet das Unternehmen Wachstum in neuen Märkten und trägt zu einer sicheren, vernetzten Zukunf…

We Are: Accenture is a global professional services and solutions company that helps leading organizations reinvent with digital, cloud, data, and AI capabilities, drawing on its large global workforce, industry expertise, and ecosystem partnerships to create 360° value. By combining hands-on engineering with deep industry context, we help organizations build their digital core, modernize operations, unlock value from data and AI, and deliver tangible business outcomes at speed and scale. You A…

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliabili…

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the Uni…

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanfo…

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the Uni…