SaaS Product & Help Documentation Jobs

The Senior Technical Writer is an individual contributor role embedded at the intersection of Product, Engineering, and Customer Experience. The right person owns every piece of content that helps our Sales and customers understand, install, integrate with, and get value from Webfleet’s products — across hardware, software, and developer-facing APIs — from first draft through translation, publication, and ongoing maintenance. It is a high-scope, high-ownership role that requires equal comfort with structured authoring tools, developer documentation, project coordination, and stakeholder management. This position liases with complex stakeholders, vendors and marketing to drive the associated deliverables across the business into our product portfolio.Product Content‍Here's a little taste of your challenge:Product kits, posters, and box inserts (print-ready and digital formats), including in-box and online materials localised for all markets.Version control and update cycles tied to product releases.Maintain the Product Availability Matrix, ensuring quarterly accuracy.User & Installation GuidesDigital user guides for all hardware and software products.Installation guides formatted for knowledge base and video library.Maintenance and accuracy review on existing documentation.Webfleet Release CommunicationsQuarterly digital release calendar for customers and partners.Release notes for hardware and software updates.How-to and technical workflow content for end users.API & OEM.connect DocumentationCustomer-facing API reference docs, integration guides, and changelogs.OEM.connect documentation covering setup, configuration, and use cases.Maintain accuracy as endpoints, and integration specs evolve.Localization & TranslationsManage the on-premise translations platform day-to-day.Intake, route, and track all translation requests from internal teams on non- marketing projects.Own vendor procurement, review cycles, and quality sign-off for product required translations.Cross-Team CollaborationEmbedded partner to Product and Engineering on all new releases.Translate technical specs and changelogs into customer-ready language.Coordinate content readiness as part of the release process.Content MaintenanceKeep all materials current as products evolve.Audit and retire outdated content across all channels.Ensure consistency across formats, markets, and languages.Who Are You5+ years technical writing for hardware or software productsExperience writing API and developer-facing documentationExperience managing a TMS or localization platformProven ability to own a content calendar independentlyStrong grasp of structured authoring (DITA, Markdown, or similar)Excellent written English, comfortable reading engineering specs, API references, and changelogsStrong DifferentiatorsExperience with OEM or partner integration documentationExperience with print-production workflows (packaging, inserts)Background managing external translation vendorsFamiliarity with knowledge base platforms (Confluence, Jira, etc.)Exposure to video scripting or production coordinationMultilingual proficiency is a plus, not a requirementHow Success Is MeasuredOn-time delivery - content ships with the product, not after.Translation accuracy - zero critical errors reaching market.API doc quality - developer support tickets from doc gaps trend down.Content freshness - all materials current within one release cycle.Stakeholder satisfaction - Product & Engineering rate content as release-ready.Let’s not forget the good stuff!Working from home up to 3 days a week,500 euros gross to set up your home office and additional monthly home office allowance,Chance to work abroad for 40 working days per year,Birthday off and volunteering time off,Additional health and dental insurance,100% employer funded pension scheme,Lunch, childcare or transportation vouchers,Unlimited access to LinkedIn Learning,Access to Gofluent platform to learn new languages,Free access to CALM (top mental health app),Employee Assistance Program,Discount on Bridgestone tyres.Who are we?Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.Want to join us?If that’s a yes, please apply and upload your CV (In English)We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Translation and Localization

About CrackTheCampus: CrackTheCampus is an AI-powered CareerTech SaaS platform helping students move from campus learning to real-world career readiness and placements. Through AI-led learning pathways, coding practice, secure assessments, performance analytics, and company-specific preparation, we help students build skills that employers actually value. About the Role: We are looking for a passionate and experienced Learning Experience Designer (LxD) to design engaging, outcome-driven learnin…

Senior Content Strategist Marketing · Organic Growth (SEO GEO AEO) 5 days WFO Full-Time · Senior IC role Individual contributor role. Path to leadership after you've proved the impact. Read This First If you're a Content Leader at a mid-size SaaS company right now, you probably know the trap: mostly managing, rarely strategizing, and almost never doing the actual work. You'll do the work. You'll run the audits yourself, pick the keywords that matter out of the pool, rewrite the pages that ne…

About Position: We are seeking a detail-oriented and tech-savvy Technical Writer to create, maintain, and enhance technical documentation for our software development teams. The ideal candidate will have hands-on experience with Markdown, Visual Studio, and Git, and a passion for making complex technical concepts clear and accessible. Role: Technical Writer Location: Gurugram/Noida Experience: 6 years Job Type: Full-Time Employment What You'll Do: Develop and maintain user guides, API documenta…

Über uns:Hidden Champion – das trifft nicht nur sehr gut auf ELATEC als global tätiges Unternehmen, sondern auch auf unsere RFID-Leser zu. Kaum jemand bemerkt sie, und doch sind sie allgegenwärtig: beim Zugang zum Büro, am Drucker, im Aufzug oder an der Ladesäule. Mit über 35 Jahren Erfahrung sind wir Technologie- und in einzelnen Segmenten sogar Weltmarktführer – als Teil der Allegion plc. verbinden wir Mittelstands-Agilität mit globaler Reichweite. Technical Writer (m/w/d) Embedded Systems and RFID Zeppelinstraße 1, 82178 Puchheim, Deutschland | Vollzeit | Bis zu 50 % mobiles ArbeitenStellenbeschreibungIn dieser Rolle erstellst und pflegst Du die technische Dokumen­tation für unsere RFID-, NFC- und BLE-Produkte – von Produkt­dokumen­tationen bis zu regulatorischen Unterlagen. Dabei arbeitest Du eng mit Entwicklung, Produkt­management und Qualitäts­sicherung zusammen.Technische Produktdokumentation – Du erstellst und pflegst Datenblätter, Integrationsleitfäden und Benutzer­hand­bücher für unsere RFID-, NFC- und BLE-Leser.Regulatory und Certification – Du erstellst und pflegst Dokumen­tationen für Zulassungen und Zertifi­zierungen, wie FCC, CE, RoHS, RED und ETSI, sowie länder­spezifische Funk­zulassungen.Technische Zusammenarbeit – gemeinsam mit Entwicklung, Produkt­management, Qualitäts­sicherung und externen Zerti­fizierungs­stellen stellst Du sicher, dass technische Inhalte korrekt und aktuell sind.Standards und Qualität – Du sorgst für eine einheitliche Terminologie, Struktur und Darstellung unserer technischen Dokumen­tation.Change und Version Management – Änderungen an Hardware, Firmware oder Zertifizierungen überführst Du zuverlässig in die Dokumentation und sorgst für eine nachvoll­ziehbare Ver­sionierung und Änderungs­historie.Knowledge Base – Du entwickelst unsere Wissensdaten­bank weiter und machst technisches Wissen für Support, Sales Engineering und Kunden einfach zugänglich.KI-gestütztes Arbeiten – wo es sinnvoll ist, nutzt Du KI aktiv zur Unterstützung Deiner Arbeit – von Recherche und Strukturierung über Erstellung und Überarbeitung bis zur Pflege und Aktuali­sierung von Dokumen­tationen.QualifikationenBerufserfahrung – Du hast Erfahrung als Technical Writer (m/w/d) in einem Umfeld wie Elektronik, Embedded Systems, IoT oder RFID / NFC. Alternativ kommst Du aus einem tech­nischen Bereich, z. B. Embedded Support oder Engineering, und möchtest Dich gezielt in Richtung Technical Writing entwickeln.Technisches Verständnis – Du bist bereit, Dich tief genug in unsere RFID-, NFC- und BLE-Produkte sowie Firmware, APIs und SDKs einzuarbeiten, um sie technisch präzise dokumen­tieren zu können.Regulatory und Compliance – Kenntnisse in FCC, CE, RoHS, RED, ETSI oder vergleichbaren regulatorischen Themen sind von Vorteil – alter­nativ bringst Du die Bereit­schaft mit, Dich einzu­arbeiten.Technical Writing – komplexe technische Sachverhalte kannst Du strukturiert, präzise und zielgruppen­gerecht aufbereiten.KI-Affinität – Du nutzt moderne KI-Tools gerne und sinnvoll und hast Interesse daran, neue Mög­lichkeiten für effizientere Dokumentations­prozesse auszu­probieren.Dokumentation und Tools – Erfahrung mit Confluence, Markdown, Structured Authoring oder Versions­verwaltung ist von Vorteil.Kommunikation und Arbeitsweise – Du arbeitest eigen­ständig und strukturiert, verfügst über sehr gute Deutsch- und Englisch­kenntnisse und scheust Dich nicht, unseren Entwicklern auch detaillierte tech­nische Fragen zu stellen.Warum ELATEC?Gestaltungsspielraum – Du kannst Standards, Strukturen und Prozesse unserer technischen Dokumentation aktiv weiterentwickeln.KI ausdrücklich erwünscht – während andere Unternehmen den Einsatz von KI noch diskutieren, fördern wir ihn aktiv und unterstützen Dich dabei, KI sinnvoll in Deine tägliche Arbeit zu integrieren.Direkte Zusammenarbeit – kurze Wege und direkter Zugang zu unseren technischen Experten aus Entwicklung, Produktmanagement und Qualitätssicherung.Abwechslungsreiche Themen – Du arbeitest an unterschiedlichen technischen Themen – von Produktdokumentationen und Knowledge-Base-Inhalten bis zu internationalen Zulassungen und Zertifizierungen.Arbeitsmodell – flexible Arbeitszeiten und bis zu 50 % mobiles Arbeiten ermöglichen Dir eine gute Kombination aus konzentriertem Arbeiten und persönlichem Austausch im Büro.Weiterentwicklung – fachliche und persönliche Entwicklungsmöglichkeiten innerhalb eines internationalen Technologiekonzerns.Attraktive Benefits – wir bieten Dir 30 Urlaubstage, 300 € Gesundheitsbudget, 30 % Arbeitgeberzuschuss zur betrieblichen Altersvorsorge sowie Firmenevents und weitere Benefits.Bereit für den nächsten Schritt?Dann bewirb Dich jetzt – Lebenslauf genügt, ein Anschreiben ist nicht erforderlich. Wir freuen uns darauf, Dich kennenzulernen!ELATEC GmbHZeppelinstr. 182178 Puchheim bei MünchenGermany Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

Tessl is a fast-growing Series A startup based in London, founded by Guy Podjarny, who previously founded Snyk. We’ve raised more than $100 million from world-class investors, including Index Ventures, Accel, GV and Boldstart. In 2025, Tessl ranked 2 in Sifted’s B2B SaaS Rising 100 and 20 in its AI 100. We’re building the context layer for AI coding agents and a platform for AI-native software development. As an early member of the team, you’ll help shape how we build and scale a company operat…

About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Our Culture Culture matters to us. Celebrated as one of the ‘Sunday Times UK's …

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.Contract duration:13 monthsPosition Summary: PointClickCare is looking for a Content Strategist to own and execute the strategy for our owned brand content channels, including our blog, podcast, web content, long and short form content, and agency partnership brand programs. This role sits within the Brand Marketing team and is accountable for the owned brand content strategy end to end: from planning through production and performance. This is a hands-on, executional role backed by strong strategic instincts. The ideal candidate can build a content strategy and then roll up their sleeves to deliver it. They will embed with marketing pods across the organization, translating product marketing and go-to-market strategy into brand strategy that fuels our top of funnel thought leadership engine. This role works across multiple marketing pods and subject matter areas, requiring the ability to prioritize across a broad range of opportunities, build strong stakeholder relationships, and identify the content that will have the greatest impact on brand awareness, thought leadership, and audience engagement. Key Responsibilities: Own the Owned Brand Content Strategy: Develop, manage, and execute the strategy across PointClickCare's owned channels, including the blog, podcast, web, and long and short form content, ensuring a consistent brand voice and point of view. Execute at a High Standard: Move seamlessly from strategy to production. Plan editorial calendars, write and edit content, manage production workflows, and ship consistently against deadlines. Translate GTM into Brand: Partner with all marketing pods to translate PMM and GTM strategy into brand content strategy, ensuring owned content supports top of funnel thought leadership objectives and business priorities. Lead Owned Media Thought Leadership: Develop and execute thought leadership content for PointClickCare executives and subject matter experts across owned media channels, translating their expertise into compelling, differentiated content for the blog, podcast, and other owned formats where needed. Drive Content Distribution: Develop channel and distribution strategies that extend the reach and impact of owned content, partnering with demand, social, web, and other teams to ensure content reaches priority audiences. Manage Agency Partnership Brand Programs: Serve as the day-to-day executional lead on brand-related agency programs, managing deliverables and deadlines. Cross-Pod Collaboration: Interface with product marketing, demand generation, and growth to align content with campaign priorities and audience needs, acting as the connective tissue between brand and the pods. Measure and Optimize: Track content performance across owned channels, report on key metrics, and use insights to refine the strategy and editorial mix. Content Frameworks and Best Practices: Establish guidelines for brand storytelling, content positioning, and channel strategy that raise the bar for content across the organization. Own SUMMIT Content Strategy and Support Event Deliverables: Lead the owned content strategy for PointClickCare’s annual SUMMIT conference, developing the editorial approach and content plan across pre-event, onsite, and post-event channels, including podcast, blog, and paid media content. Support the development and review of attendee-facing deliverables, including registration and SUMMIT website copy, session titles and descriptions, presentation editing, booth messaging, wayfinding, hype videos, and other event content to ensure a cohesive and engaging experience. Support Employer Brand Content Strategy: Partner with People, Talent Acquisition, HR, and other key stakeholders to support the employer brand content strategy. Develop and edit employee stories, recruitment campaign content, careers-focused web content, and other materials that bring PointClickCare’s culture and employee experience to life while maintaining a consistent brand voice Required Skills & Qualifications: Proven experience in content strategy with a strong executional track record: this role requires someone who builds the plan and delivers the work. Hands-on experience managing owned channels such as blogs, podcasts, and web content, including editorial planning, writing, editing, and production. Experience managing agency partners and external content programs. Strong understanding of how brand content supports top of funnel demand and thought leadership, with the ability to translate PMM and GTM strategy into brand storytelling. Ability to analyze content performance metrics and translate insights into actionable improvements. Strong cross-functional collaboration skills, comfortable embedding with multiple teams and pods simultaneously. Background in healthcare or B2B SaaS marketing is a plus but not required It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.Originally posted on Himalayas

About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.LocationHybrid if located in Toronto or Ottawa. Remote for other locations in CanadaAbout The TeamThe Kinaxis training and enablement team creates engaging, high-impact learning experiences that help customers realize maximum value from Kinaxis solutions. We also equip partners and internal teams with the knowledge and skills needed to drive customer success and product adoption.As a contract Curriculum Developer on this team, you will design and develop training content that simplifies complex supply chain concepts and helps learners build expertise on Kinaxis solutions. Working closely with subject matter experts and cross functional experts, you will create high quality learning content, hands on labs, and assessments that support our global learning strategy. This role is for someone who can hit the ground running, quickly build the technical expertise needed and deliver against an active road mapVacancy StatusThis is an existing job vacancyPortfolio or Work Samples (Optional): If you have a portfolio or relevant work samples you'd like to share, please provide a link on the application questions. You may also include the link on your resume instead.What you will doAnalyze learner roles, training needs, and workflows to define learning objectives and appropriate training solutionsDesign and develop engaging learning experiences and supporting assets, including e-learning, instructor-led training (ILT), virtual ILT (vILT), performance support tools, hands-on labs, assessments, and knowledge checks that align with learning objectives and real-world product workflowsBuild and validate hands-on labs and technical exercises that let learners practice real product workflows in a live environmentApply instructional design best practices, adult learning principles, Bloom's Taxonomy, and Web Content Accessibility Guidelines (WCAG) 2.2 AA to design and develop trainingCollaborate with product experts, instructors, and other stakeholders across business units to gather information, validate technical content, and incorporate feedbackManage assigned curriculum development projects, including schedules, quality, standards, deliverables, dependencies, stakeholder reviews, and progress reportingDevelop content to our established standards, templates, and style guide so that what you build is consistent with the rest of our catalogDocument your work and hand off cleanly, ensuring source files, lab configurations, and content decisions are captured for ongoing maintenanceWhat we are looking forRequired QualificationsA bachelor's degree, diploma, or equivalent professional experience in instructional design, education, computer science, engineering, communications, or a related fieldFour or more years of experience in developing curriculum, technical training, learning content, or coursewareExperience designing learning solutions including e-learning, instructor-led training, hands-on labs, technical simulations, and assessments for enterprise software or technology productsStrong technical aptitude and a track record of learning complex products quickly enough to teach themStrong knowledge of instructional design and adult learning principles, with experience designing and developing objective-driven and outcome-driven curriculum and assessments, and technical writingStrong written and verbal communication skills with the ability to explain complex technical concepts to diverse audiencesProject management skills including planning, tracking, and coordinating deliverables, with proven ability to manage multiple projects and meet quality and timeline expectationsStrong stakeholder management and problem-solving skills with a continuous improvement mindsetStrong interest and ability to adopt AI tools in day-to-day work; experience with prompt engineering and AI-assisted content development is a strong plusPreferred QualificationsExperience developing e-learning using modern authoring tools such as Rise 360, Camtasia, or similar platformsExperience with virtual lab or sandbox platforms such as CloudShare or similarFamiliarity with the Learning Management Systems (LMS) and digital learning platforms, such as Docebo or similar platformsKnowledge of supply chain management, enterprise software, ERP, or SaaS products is an advantageExperience with Kinaxis Maestro is a strong plusPrior experience in a contract or consulting capacity, delivering into an existing team and processWhat Makes You SuccessfulYou are someone who:Puts the learner first, designing learning experiences around learner needs, context, and desired outcomes, even when stakeholder preferences may differGets productive quickly and is comfortable delivering before you know everythingEnjoys simplifying complex technical concepts into engaging learning contentIs curious, innovative, and passionate about modern learning technologiesThrives in a collaborative, fast-paced, global environmentTakes ownership and consistently delivers high-quality workBuilds trusted relationships with cross-functional stakeholdersIs committed to continuous learning and improving learner outcomesWork With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:Flexible vacation and Kinaxis Days (company-wide days off)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathonsFor more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Engineering Industries Software Development

Direct message the job poster from Rivago Infotech Inc Sarvan kumar Sarvan kumar Senior Talent Acquisition Specialist at Rivago Infotech Inc Role: Technical Writer – Banking Domain (LoanIQ / DEAL)Location: Ottawa / Toronto (Hybrid)Role OverviewWe are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.Key Responsibilities1. LoanIQ & DEAL DocumentationCreate, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.Document:Business process flowsFunctional features and capabilitiesSystem workflowsUser guidesOperating proceduresFAQs and troubleshooting guidesCollaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.Ensure documentation remains accurate and up to date with system enhancements and process changes.2. Onboarding & Knowledge ManagementDesign and maintain onboarding material for:LoanIQDEAL PlatformOther Banking and Lending systemsCreate role-based onboarding guides for:Business UsersOperations TeamsTechnology TeamsNew JoinersDevelop learning paths, quick-start guides, reference manuals, and training content.Support knowledge transfer sessions and onboarding workshops.Establish documentation standards, templates, and best practices.3. Documentation GovernanceMaintain centralized documentation repositories within Confluence.Ensure version control and adherence to documentation standards.Review and improve existing documentation for clarity, completeness, and usability.Work closely with stakeholders to identify documentation gaps and drive continuous improvement.4. Stakeholder CollaborationPartner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.Participate in requirement discussions and solution walkthroughs to understand system changes.Translate technical and business information into content suitable for multiple audiences.Required Skills & ExperienceBanking Domain ExpertiseStrong understanding of:Commercial LendingCorporate BankingLoan ServicingSyndicated LoansCredit OperationsExperience documenting banking applications and operational processes.LoanIQ ExperienceHands-on knowledge of Finastra LoanIQ.Understanding of:Deal SetupFacilities & LoansDrawdownsInterest & FeesPaymentsLoan OperationsReconciliation ProcessesDocumentation ToolsAdvanced experience with:ConfluenceMicrosoft Office SuiteVisio / Lucidchart (preferred)SharePoint (preferred)Core CompetenciesExcellent written and verbal communication skills.Strong interviewing and information-gathering skills.Ability to translate complex technical concepts into business-friendly documentation.Strong attention to detail and organizational skills.Ability to work independently with minimal supervision.Preferred QualificationsExperience in Investment Banking, Commercial Banking, or Lending Operations.Exposure to Agile delivery methodologies.Experience creating training material and onboarding curricula.Familiarity with Jira and SDLC processes.Experience working with globally distributed teams. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Staffing and Recruiting

Do you want to impact the hardest-working people in the world?Then Jobber might be the place for you! We are looking for a Customer Success Enablement Specialist (Knowledge Management & AI) to join our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.The Team:Our Customer Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners who use Jobber.The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Customer Onboarding and Product Support. As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value.The Role:As Customer Success Enablement Specialist, you create and maintain the trusted knowledge that powers Jobber's Customer Success teams and the AI experiences that support them. Reporting to the Senior Manager, Enablement & Knowledge Systems, your focus is technical writing, content design, and knowledge management, ensuring information is clear, discoverable, and optimized for both people and AI. Working within the Enablement team, you partner closely with Product, AI, Data, Customer Success, and subject matter experts to create and maintain the knowledge that powers Customer Success workflows, in-flow learning, conversational & agentic AI, agent assist, search, self-service, and other AI-enabled customer experiences.This is a hands-on knowledge management role in an AI-first Customer Success organization. The knowledge you create is more than documentation. It forms the trusted knowledge layer that enables Customer Success teams to find accurate answers and powers AI systems to deliver reliable, contextual support. By creating high quality, structured, and AI-ready knowledge, you help improve customer experiences, strengthen AI performance, and enable Jobber to scale support through both people and technology.In this role, you own a portfolio of knowledge assets from creation through ongoing maintenance, ensuring they remain accurate, well structured, discoverable, and optimized for both human use and AI retrieval. You continuously improve your content alongside product, process, and customer changes, applying established knowledge management and AI readiness standards. The quality of the knowledge you own directly contributes to content quality, AI performance, and release readiness, supporting the overall health of Jobber's knowledge ecosystem.This is a hands-on role for someone who enjoys bringing structure to complexity and takes pride in creating knowledge that helps both people and AI perform at their best. You bring strong technical writing and information architecture skills, exercise sound editorial judgment, and use customer, operational, and AI performance signals to continuously improve the quality, usability, and effectiveness of the knowledge you own.The Customer Success Enablement Specialist will:Own a portfolio of knowledge assets: Create, maintain, and continuously improve knowledge assets throughout their lifecycle, ensuring they remain accurate, discoverable, version controlled, and aligned with Jobber's knowledge management and AI readiness standards. Create trusted, AI-ready knowledge: Develop knowledge base articles, SOPs, workflows, playbooks, and enablement content that supports Customer Success teams and AI-enabled experiences. Apply technical writing, information architecture, taxonomy, metadata, and content standards to optimize knowledge for both people and AI. Translate change into knowledge: Partner with Product, AI, Data, Customer Success, and subject matter experts to turn product releases, process updates, and operational changes into trusted knowledge that keeps Customer Success teams and AI experiences current. Continuously improve knowledge quality: Use QA findings, Voice of Customer insights, search analytics, frontline feedback, and AI performance signals to identify knowledge gaps, improve content, validate AI readiness, and strengthen the quality of your portfolio. Support learning in the flow of work: Create and maintain role-specific onboarding resources, reference materials, and performance support content that helps Customer Success teams learn, adapt, and perform confidently. Contribute to AI enablement: Partner across Product, AI, Data, Customer Success, and Enablement to support AI-powered workflows, validate knowledge quality, and improve the knowledge layer that powers conversational & agentic AI, agent assist, search, self-service, and other AI-enabled experiences. To be successful, you should have:Experience in knowledge management, technical writing, enablement, or a related field within a SaaS or customer-facing organization, with a track record of creating and maintaining high quality knowledge content using platforms such as Confluence, Guru, Notion, or Helpjuice, grounded in established knowledge management practices such as Knowledge-Centered Service (KCS). Hands-on experience administering modern help desk and knowledge base software, such as Zendesk Guide, Intercom, Help Scout, or Document360, with familiarity with HTML and CSS for custom formatting and basic Markdown highly preferred. Hands-on experience with Git-based documentation workflows, a Docs as Code approach where content is authored, version controlled, and peer reviewed in GitHub, which the team uses actively. Strong technical writing, information architecture, and content design skills, with a critical eye for structuring information. You organize complex technical hierarchies, taxonomy, metadata, tags, and content standards so that dry, multi-layered workflows stay highly digestible for people and optimized for AI retrieval. Technical curiosity and aptitude, with comfort diving into platform settings, reading API documentation, and capturing clean, annotated screenshots or GIFs that make guides visually clear. General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and middleware, enough to document technical concepts accurately and credibly. Experience owning the end-to-end documentation creation process, with strong time-management skills and the ability to provide clear status updates on tasks as assigned. Experience preparing knowledge for AI-enabled experiences, including conversational & agentic AI, agent assist, LLM-based search, self-service, or other AI-powered knowledge systems. Strong editorial judgment and a continuous improvement mindset, using customer feedback, search insights, QA findings, conversation intelligence, and AI performance signals to strengthen the quality and effectiveness of knowledge. Excellent collaboration skills, with the ability to partner across Product, AI, Data, Customer Success, and subject matter experts to translate complex information into trusted knowledge. Strong organization and prioritization skills, with the ability to manage an assigned portfolio of knowledge assets in a fast paced environment. Location:We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.Compensation:At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,700, a midpoint of $84,400, and a maximum salary of $97,100, designed to show the progression from learning the ropes to truly excelling.We design our compensation to reflect each team member’s skills and experience in relation to the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support both your growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions within the role, while offers below the midpoint reflect expected proficiency and strong potential with room to develop in the role. Some opportunities may be a lateral move and are not guaranteed a compensation bump. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!What you can expect from Jobber:A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.A bit more about us:Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win! Show more Show less Seniority level Entry level Employment type Full-time Job function Other Industries Software Development

1. About Our Client:The organization operates in the enterprise data access and analytics industry, addressing challenges related to secure, governed access to distributed data environments. It enables enterprises to power AI and analytics without traditional data consolidation costs and complexities by leveraging open standards such as Trino and Apache Iceberg. The company supports global enterprises in fueling AI and enterprise intelligence initiatives.2. About the Opportunity:The Senior Technical Writer role is focused on owning and improving complex technical documentation related to the organization''s platform and products. The position involves collaborating with engineers, product managers, and experts to ensure accurate and timely content delivery. This role contributes to shaping documentation strategies, enhancing AI-assisted content workflows, and ensuring documentation meets diverse user needs across their journey.3. Responsibilities:• Plan, write, and continuously improve technical documentation including configuration, deployment, integration, and query references.• Collaborate with software engineers, product managers, and subject matter experts to gather accurate technical information and manage review cycles.• Lead documentation efforts tied to significant platform and product initiatives.• Evaluate and optimize content for AI consumability and discoverability.• Apply structured content approaches tailored to different audience needs and stages.• Contribute to documentation standards, style guidelines, and peer reviews.• Advocate for documentation requirements during product development planning.• Pilot AI-assisted drafting tools, assessing output quality and defining verification processes.• Support documentation platform replatforming by providing content and authoring expertise.4. Requirements:• Seven or more years of technical writing experience with a portfolio focused on developer-facing or data infrastructure documentation. Writing samples required.• Ability to work autonomously in a fast-paced, ambiguous environment and make informed content decisions.• Experience managing documentation for complex SaaS, cloud, or data platform products.• Proven skills in managing subject matter expert relationships and driving review processes.• Proficiency with docs-as-code workflows including Git/GitHub, Markdown, and static site generators.• Interest or experience in content architecture, structured authoring, and documentation platform tooling.• Excellent written communication skills in US English.• Bachelor’s degree in a technical field or equivalent professional experience.• Strong plus for familiarity with AI system documentation consumption or hands-on experience using large language models in content workflows.• Nice to have: basic scripting or automation skills (Python, JavaScript, or similar).5. Pay Range and Compensation Package:• Pay range for this role is $120,000 to $150,000 USD.• Compensation packages are influenced by candidate skills, experience, education, training, and location.• Equity packages (ISOs) and comprehensive benefits are included.6. Benefits & Perks:• Flexible paid time off• Equity packages• Competitive payEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Software Development

Work. Serve. Thrive.Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.This is a hybrid position based out of Feeding America’s Chicago office location. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.Learn more about Feeding America here.The OpportunityThe Manager, Knowledge Management (KM) designs and implements enterprise-wide processes to capture, develop, deploy and maintain Feeding America's content and knowledge - ensuring all network members have access to the right knowledge at the right time. The Manager, under the strategic leadership of the Director, Knowledge Management & Learning Integration, supports a culture of knowledge sharing and continuous learning where best practices and critical insights are accessible, findable and valuable to the Feeding America network. Key duties include building knowledge bases, developing policies and processes, managing key KM projects, designing and leading KM training, and promoting collaboration amongst KM roles across the enterprise.CompensationHere at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.Salary Range: $96,735 - $101,735 Based on Experience.Benefits: A comprehensive list of benefits available to full-time employees can be found here.Responsibilities:Provide support for and continuously improve enterprise-wide knowledge management (KM) and learning integration strategies. These strategies are responsive to the knowledge and learning needs of network professionals across multiple functional areas and strategic priorities. Support the Director, Knowledge Management and Learning Integration in their leadership of Feeding America’s knowledge management strategy that articulates how the enterprise will capture, develop, deploy and maintain knowledge to support network needs, including supporting the development of annual goals, evaluation metrics, timelines, budgets and consulting with the KM Governance Committee, IT, site owners, content developers, and network members across all KM platforms and workstreams. Provide project management to assigned streams of work and projects related to our KM strategy to advance our work and develop deliverables within assigned timeframes. Deploy user-centered design principles and UX/UI best practices to FANO’s knowledge sharing platforms. Build relationships to foster collaboration with subject matter experts and partners on the related processes for knowledge management.Provide conceptual and technical advice and support related to knowledge management processes and operating procedures, such as taxonomy and information architecture.Ensure Feeding America’s knowledge management and learning integration strategies and offerings embrace inclusivity and accessibility as a core tenet.Manage resources on the enterprise Learning Management System (LMS). Ensure adherence to SOPs and user-interface templates and best practices. Execute processes for content creation and content reviews consistent with Learning Design and Knowledge Management SOPs. Assist with additional tasks as directed by the Director, Knowledge Management and Learning Integration, to support the work of the team.Required Experience and Qualifications:5+ years of experience in content strategy or management, information design or architecture, UX/UI design, user research and/or knowledge management. Experience in project or process management. Experience collaborating with subject matter experts on cross-functional or matrix projects.Experience with knowledge management principles, including content strategy, taxonomy, metadata and information architecture principles, user-centered design, UX and UI design and accessibility.Familiarity with analytic tools and measurement of knowledge management effectiveness. Experience with SharePoint, Viva Engage, Power Bl, Learning Management Systems (LMS) and Articulate authoring tools strongly preferred.Required Leadership Competencies:Fosters an Enterprise MindsetFosters an Open and Supportive EnvironmentLeads with AccountabilityCollaborates Internally and ExternallyFocuses on People and TeamsManages Organization and Business ComplexityCommunicates with Impact and InfluenceFeeding America’s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Non-profit Organizations

Learning Experience Designers on our Clinical and Business Applications Training team are responsible for the end-to-end design, development, and maintenance of engaging and effective training content for various enterprise IT systems, with a strong focus on our Electronic Health Record (EHR) system, Epic. The ideal candidate blends expertise in instructional design principles, multimedia content creation, and an understanding of the clinical/operational context of healthcare IT. They will also be a forward-thinker, leveraging modern digital tools, including AI, to enhance content creation efficiency and learner experience.Note: This is a hybrid position in Seattle, WA. Required Education And ExperienceBachelor’s degree in Instructional Design, Education Technology, Health Informatics, or a related field or equivalent experience. Experience: Minimum of 3 years of experience in instructional design and content development. Expertise using industry-standard authoring tools like Articulate Storyline/Rise and TechSmith Camtasia/Snagit. Demonstrated experience designing and developing software simulation training. Technical & Soft Skills: Strong understanding of modern web-based learning principles and multimedia development. Aptitude for learning and applying new technologies, with a specific, articulated understanding of how to leverage Artificial Intelligence (AI) for content development efficiencies. Excellent written and verbal communication skills, with the ability to translate complex technical information into easily understandable learning content for diverse audiences (clinical, administrative, and technical). Epic certification is required within 3 months of employment if necessary. 2 test retakes will be allowed during the 3 month timeframe.Required CredentialsN/A.PreferredMaster’s degree in a relevant field. Current Epic Training Certification/Accreditation/Proficiency in at least one module (e.g., Willow, Prelude, Cogito). TechSmith Camtasia and/or Snagit Certificate. Experience administering or publishing content within an industry-standard LMS. Experience developing visually appealing graphics for training content. Experience focused specifically on Healthcare IT systems training (EHR/EMR). Experience delivering instructor-led training in person and virtually Experience creating and maintaining ServiceNow Knowledge Base articles. Prior experience in a rapid development environment.Compensation Range$97,665.00 - $146,497.00 per yearSalary InformationThis compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.Disclaimer for Out of State ApplicantsThis compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.Benefits InformationSeattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.About UsHope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECUREOur founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.Our Commitment Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitals and Health Care

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAbout the Role At ServiceNow, we're reimagining how digital experiences help buyers discover, evaluate, and adopt our products in an AI-first world.We're looking for a leader of Digital Content Strategy to define how content powers those experiences. This leader will shape the narrative systems, content architecture, editorial standards, and governance that connect our business strategy to customer experiences across ServiceNow.com and our broader digital ecosystem.This role combines strategic content leadership with a strong editorial point of view. You'll help define what content should exist, where it belongs, how it should be structured, and how it evolves to support buying groups, personalization, AI-powered discovery, and measurable business outcomes. You'll also raise the quality bar for how ServiceNow communicates across its digital experiences—bringing clarity, consistency, and editorial judgment to everything we publish.You'll partner with Experience Strategy, Experience Architecture, Product Marketing, Brand, UX, SEO, Analytics, and Engineering to transform our digital experiences from collections of pages into intelligent, connected systems that serve customers—and increasingly, AI agents.What You'll DoDefine Our Digital Narrative StrategyOwn the strategic framework for how ServiceNow tells its story across digital experiences. Translate business priorities, product strategy, and buying-group journeys into narrative frameworks, content models, and reusable experience patterns. Ensure every experience reinforces a coherent story while adapting to different audiences, buying stages, and channels. Develop content strategies that balance customer needs, business objectives, search behavior, and AI discoverability. Build AI-Ready Content Systems Define structured content models that improve discoverability across traditional search, AI-powered search, conversational experiences, personalization engines, and emerging agentic interfaces. Develop approaches that make content modular, reusable, and optimized for both humans and machines. Help shape how ServiceNow's content strategy evolves as AI fundamentally changes how buyers discover, evaluate, and consume information. Partner with Engineering and Experience Architecture to ensure our content foundation is ready for the next generation of digital experiences. Shape Digital ExperiencesPartner closely with Experience Strategy to define the content strategy behind our highest-value customer journeys. Work alongside Experience Architecture to ensure information architecture, navigation, metadata, taxonomy, and content structure reinforce customer goals. Collaborate with Product Marketing and Brand to translate messaging into effective digital experiences. Guide content strategy for flagship experiences including homepage, product pages, solution journeys, launches, campaigns, and emerging AI experiences. Lead Editorial Strategy & Quality Serve as the editorial steward for ServiceNow's digital experiences, ensuring content is clear, consistent, useful, and aligned with our voice and customer needs. Establish editorial standards that balance Product Marketing objectives, customer understanding, SEO, AI discoverability, and digital experience quality. Review high-impact digital experiences and provide strategic editorial direction—not simply line edits—to improve clarity, narrative flow, and customer comprehension. Partner with copywriters, Product Marketing, Brand, Creative, and UX Writing to elevate the overall quality of ServiceNow's digital storytelling. Identify duplication, fragmentation, and unnecessary complexity across our digital ecosystem, helping simplify our content portfolio over time. Bring strong editorial judgment to what belongs on ServiceNow.com, ensuring every experience earns its place and advances the customer journey. Lead Content Governance Establish scalable governance, standards, playbooks, and best practices that improve consistency while enabling teams to move faster. Define lifecycle strategies for creating, evolving, consolidating, and retiring content across a complex global website. Lead strategic content audits and identify opportunities to simplify, modernize, and improve our digital ecosystem. Develop reusable frameworks and guidance that empower distributed teams while maintaining a consistently high quality bar. Drive Optimization Partner with SEO, Analytics, and Experimentation teams to understand how content performs. Use behavioral data, search insights, AI discovery trends, customer research, and market intelligence to identify opportunities and prioritize improvements. Translate performance insights into actionable recommendations that improve engagement, buying-group progression, discoverability, and conversion. Champion a culture of continuous experimentation and evidence-based content strategy. Enable the Organization Build frameworks that empower marketers, product teams, and content creators to develop better digital experiences independently. Develop guidelines, training, office hours, and governance that improve quality without slowing delivery. Serve as ServiceNow's thought leader for digital content strategy, editorial excellence, and AI-ready content. Influence cross-functional teams through expertise, relationships, and clear strategic direction rather than formal authority. What Success Looks LikeServiceNow communicates with greater clarity, consistency, and confidence across every digital experience. Buyers find the right information faster and progress more effectively through complex buying journeys. Content is structured for discoverability across search engines, AI assistants, conversational interfaces, and personalized experiences. Teams create higher-quality experiences through shared standards instead of reinventing approaches. The digital content portfolio becomes simpler, more intentional, and easier to maintain. Editorial quality improves across ServiceNow.com, with clearer storytelling, stronger customer focus, and fewer redundant or low-value experiences. Content investments are informed by customer behavior, experimentation, and measurable business outcomes. QualificationsTo be successful in this role you have:10+ years leading digital content strategy, experience strategy, enterprise content programs, or editorial strategy for large-scale digital properties. Deep experience developing content strategies for enterprise websites and digital experience platforms. Demonstrated success creating content governance, editorial standards, content models, taxonomy, information architecture, or digital publishing frameworks. Strong editorial instincts with proven ability to improve clarity, simplify complex topics, and elevate content quality across large organizations. Experience partnering across Product Marketing, Brand, UX, Design, SEO, Analytics, and Engineering. Expertise using SEO, behavioral analytics, customer research, and market insights to shape content strategy. Strong understanding of structured content, content management systems, and modern publishing platforms. Familiarity with personalization, experimentation, and optimization practices. Excellent communication and executive influence skills with experience driving alignment across cross-functional organizations. Preferred QualificationsExperience building content strategies for AI-powered experiences, conversational interfaces, or emerging search paradigms. Experience with enterprise CMS platforms such as Adobe Experience Manager. Experience developing content models that support personalization and omnichannel delivery. Experience leading large-scale website transformations or content modernization initiatives. Background in enterprise B2B technology or SaaS. Experience using AI to accelerate content analysis, governance, and content strategy development. Experience defining digital standards, playbooks, and enablement programs for decentralized organizations. For positions in this location, we offer a base pay of $148,400 - $259,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Web Content Strategy based in United States.As Head of Web Content Strategy, you will lead the strategy, quality, and evolution of web content for a global technology organization. This senior, hands-on role focuses on making complex topics such as AI, cybersecurity, digital identity, PKI, and post-quantum cryptography clear and compelling for diverse audiences. You will shape intuitive digital journeys that connect customer needs, content, search, design, and business objectives. Working across Web, UX, SEO, Product Marketing, Demand Generation, Brand, Communications, and regional teams, you will influence how audiences discover, understand, and engage with the organization’s solutions. You will also help build a scalable content operation and manage a copyeditor while contributing to global editorial planning. This is an opportunity to combine exceptional writing and editorial leadership with digital expertise, customer empathy, and commercial thinking.AccountabilitiesDevelop and execute a global web content strategy aligned with business priorities, brand positioning, audience needs, and customer journeys across the buying process.Translate complex technology narratives and strategic priorities into clear, connected, and compelling digital experiences for executive, business, security, and technical audiences.Partner with Web, UX, and SEO teams to improve site structure, navigation, page hierarchy, content discoverability, organic search performance, accessibility, localization, AI-powered discovery, and conversion.Connect corporate messaging with products, solutions, use cases, resources, and calls to action to create cohesive experiences that guide visitors toward meaningful engagement.Conduct content audits and analyze audience behavior, search data, and performance metrics to identify content gaps, opportunities, duplication, and areas for improvement.Establish content plans covering the creation, optimization, consolidation, repurposing, maintenance, and retirement of web content based on business and audience priorities.Build efficient workflows for planning, creating, reviewing, publishing, and maintaining web content, including clear ownership models, review cycles, standards, templates, and messaging frameworks.Manage and prioritize incoming web content requests in partnership with marketing and web leaders, balancing competing business needs and ensuring high-value initiatives receive appropriate focus.Manage and develop a copyeditor by establishing priorities, expectations, feedback mechanisms, and professional development opportunities.Partner with Corporate Communications and Brand to maintain consistent voice, style, messaging, and editorial standards across digital experiences.Collaborate with Product, Legal, and technical subject-matter experts to validate claims, communicate complex information accurately, and protect the credibility of published content.Co-lead the global editorial calendar with the Corporate Communications leader, bringing a web, audience, and customer-journey perspective to corporate news, thought leadership, campaigns, launches, and customer stories.Identify opportunities to extend major narratives and content investments through coordinated web experiences and help establish thought leadership around AI trust, quantum readiness, PKI modernization, machine identity, and digital trust.Requirements8+ years of experience in web content strategy, UX writing, digital content, editorial leadership, or a closely related discipline.Proven experience leading web content strategy within an enterprise technology, cybersecurity, SaaS, or similarly complex organization.A strong portfolio demonstrating strategic web thinking, exceptional writing, editorial judgment, and the ability to create compelling digital experiences.Exceptional ability to translate complex technical concepts into clear, engaging, and credible content for both business and technical audiences.Experience developing content around customer journeys, audience needs, conversion objectives, and broader business priorities.Working knowledge of information architecture, SEO, digital accessibility, content governance, content operations, and conversion principles.Experience using analytics, search data, audience insights, and testing to evaluate and improve content performance.Familiarity with enterprise content-management systems and modern digital publishing workflows.Experience managing writers, editors, agencies, or other content contributors, with the ability to establish clear standards and support high-quality execution.Strong cross-functional collaboration skills and a demonstrated ability to lead through influence across Web, UX, SEO, Marketing, Product, Communications, Brand, and other teams.Excellent project-management and prioritization skills, with the ability to manage multiple initiatives and competing stakeholder needs in a fast-paced environment.Strong customer empathy, commercial awareness, editorial judgment, and the ability to connect content decisions to measurable business outcomes.Bachelor’s degree in Communications, Journalism, Marketing, English, or a related field, or equivalent professional experience.Ability to work independently and collaboratively in a remote environment while maintaining strong ownership, organization, and execution discipline.BenefitsBase salary range of $150,000–$190,000 USD annually, with compensation determined based on experience, skills, qualifications, responsibilities, business needs, and location.Potential for additional compensation components such as bonuses, equity, or other incentives where applicable.Comprehensive medical, dental, and vision coverage.Retirement savings programs with company matching, including 401(k) or RRSP options where applicable.Generous paid time off, including holidays and vacation.Paid parental leave and family-support benefits.Life and disability insurance coverage.Flexible spending and health savings options where applicable.Health and wellness programs, including gym reimbursement and other wellbeing resources.Employee Assistance Program with confidential 24/7 support for employees and their families.Education assistance and professional development opportunities.Access to LinkedIn Learning and other continuous learning resources.Employee referral bonuses, additional perks, and discounts.Internal rewards and recognition programs celebrating achievements, milestones, and contributions.Business travel insurance and global employee support programs.Fully remote work arrangement within the United States.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Internet Marketplace Platforms

Job DescriptionSenior IT Technical Writer (Cybersecurity & Infrastructure Documentation)Position OverviewHelp build the authoritative documentation that supports cybersecurity, operational resilience, and long-term knowledge management within a large enterprise IT environment. This engagement offers the opportunity to work alongside IT leadership and technical subject-matter experts to create standardized documentation, recovery procedures, system documentation, and process diagrams that become the foundation for ongoing IT operationsWhat You'll DoDevelop and maintain professional technical documentation using standardized templates and documentation standards. Create SOPs, runbooks, operational procedures, system documentation, infrastructure documentation, and knowledge base articles. Produce incident response, disaster recovery, business continuity, restoration, and recovery documentation. Translate technical interviews and discovery sessions into clear, accurate, and maintainable documentation. Create workflows, process maps, technical diagrams, and supporting visuals using Microsoft Visio. Utilize Microsoft 365 tools including Word, SharePoint, Excel, PowerPoint, Teams, and related collaboration tools. Apply consistent version control, formatting, metadata, ownership, review cycles, and documentation governance. Collaborate with business analysts, IT leadership, and technical SMEs to validate technical accuracy and prepare documentation for publication. Help establish reusable templates, documentation standards, repository structures, and lifecycle practices. Required QualificationsBachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field OR equivalent relevant professional experience. 5+ years of demonstrated technical writing experience within complex IT or technology environments. Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools. Strong Microsoft Visio skills for technical diagrams, workflows, and process maps. Experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or similar technical documentation. Strong editing, information architecture, document organization, formatting, and quality control skills. Ability to collaborate directly with technical subject-matter experts across infrastructure, applications, cybersecurity, service delivery, or related IT disciplines. Preferred QualificationsExperience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service management. Documentation recovery, knowledge management, or documentation standardization experience. Experience administering SharePoint documentation libraries, templates, metadata, and lifecycle practices. Familiarity with ITIL, NIST, CIS, or similar IT/security frameworks. Government or other highly regulated environment experience. CPTC, ITIL Foundation, or comparable technical writing/IT certification. What Makes HTC A Great Place To Build Your FutureHTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.#TechnicalWriter #ITDocumentation #Cybersecurity #MicrosoftVisio #SharePoint Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Research, Analyst, and Information Technology Industries IT Services and IT Consulting

Job Title: Documentation SpecialistJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: Public TrustEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The OpportunityCACI is currently seeking a Documentation Specialist for the United States Secret Service (USSS) contract, supporting the Department of Homeland Security. This role offers a unique opportunity to enhance national security by supporting critical transformation initiatives within the USSS. You will collaborate with experienced professionals in an innovative environment to modernize technology delivery and strengthen enterprise capabilities. This position focuses on advancing certain abilities to meet evolving mission demands through strategic program management, organizational change management, and technology enablement. Join us to make a meaningful impact on a transformational program of national importance.ResponsibilitiesDevelop and maintain standardized work instructions, SOPs, troubleshooting guides, knowledge articles, and field support documentation aligned with modernized technology support processesEstablish and maintain accessible documentation repositories that enable field technicians to quickly identify, diagnose, and resolve technology issues using consistent support proceduresCreate comprehensive Knowledge Articles providing step-by-step guidance for resolving common and complex technology issues; develop Troubleshooting Guides outlining systematic diagnostic approaches in ServiceNowCreate field-specific documentation tailored to geographically dispersed technicians including quick-reference materials, job aids, cheat sheets, and visual guides practical for field useEnsure documentation promotes standardization and consistent support practices across all USSS locations; align with standardized ITSM processes, ticket categorization, and optimized workflowsWork directly with field technicians and regional stakeholders to understand operational challenges and documentation needs; gather feedback to ensure documentation remains relevant and practicalEvaluate the existing knowledge base to identify gaps, outdated content, and opportunities for improvement; implement knowledge management best practicesDevelop documentation using Knowledge-Centered Service (KCS) methodologies; ensure articles are searchable, properly tagged, and linked to relevant ITSM ticket categoriesCollaborate with training specialists to ensure documentation aligns with Field Tech Training Curriculum and supports learning objectives; develop Quick-Reference Materials reinforcing training contentEnsure all documentation adheres to USSS and CACI branding standards, style guides, and accessibility standards (Section 508 compliance); maintain high standards for accuracy, clarity, and consistencyMonitor documentation usage and feedback; contribute to Monthly Field Operations Improvement Summary with documentation-related metrics and usage statisticsDocument remote diagnostic tooling and troubleshooting technologies; create usage guides for diagnostic scripts, automated health checks, and monitoring capabilitiesQualificationsRequired –Associate's degree + 6 years of experience in technical documentation, knowledge management, technical writing, or related fields; equivalencies considered (10 years of experience with no degree, BA/BS + 4 years' experience, MA + 1 years' experience)Ability to obtain a Public Trust clearanceProven experience developing technical documentation for IT support staff, field technicians, or similar audiencesStrong technical writing skills with ability to create clear, concise, and accurate documentationExperience developing SOPs, work instructions, troubleshooting guides, and knowledge articles in ServiceNowDesired –Experience supporting federal government IT documentation initiatives, particularly within DHS, law enforcement, or national security agencies; technical background in IT support, help desk, or field services; experience with field technology support operations or geographically dispersed IT service deliveryExperience with ServiceNow Knowledge Base or other ITSM platform knowledge management modules; familiarity with content management systems (SharePoint, Confluence, document management platforms)Proficiency with visual documentation tools (Visio, Lucidchart, Snagit, Camtasia); video production and multimedia content creation skills; strong visual design skills for creating diagrams, flowcharts, and infographicsUnderstanding of Section 508 accessibility standards; experience developing mobile-friendly and offline-accessible documentation; experience with style guide development and documentation standards enforcementKnowledge of troubleshooting methodologies, diagnostic frameworks, and ITSM processes; background in instructional design or training material development; experience conducting usability testing of documentation; familiarity with knowledge management metrics and documentation analyticsWhat You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$70,800 - $148,600CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other Industries Defense and Space Manufacturing

Chiron America, Inc. is a leading manufacturer specializing in CNC vertical milling and mill-turn machining centers, with a strong focus on high-precision manufacturing solutions. Located in Charlotte, North Carolina, the company is part of the global CHIRON Group SE, renowned for its innovative machinery and comprehensive digital and additive manufacturing solutions that serve diverse industries worldwide.Job Title: Engineering Documentation SpecialistDepartment: EngineeringReports To: Engineering ManagerSUMMARY:  Responsible for creating and maintaining technical documentation for machine tools, turnkey automation systems, and engineering processes. Works closely with cross-functional engineering teams to develop clear, accurate documentation that supports customers, service personnel, internal operations, and quality system requirements.  ESSENTIAL DUTIES AND RESPONSIBILITIES :Create and maintain operating instructions and technical manuals for machine tools and turnkey automation systems, including operation, preventive maintenance, troubleshooting, spare parts, layouts, and related engineering documentation. Assist mechanical, electrical, controls, and software engineers in developing clear and accurate technical documentation (e.g. maintenance and user guides) Assist Mechanical Engineers with creation and maintenance of part and assembly drawings in Solid works Update CAD models, drawings, bills of materials (BOMs), and engineering documentation to support engineering change requests and design revisions. Develop, update, and standardize Engineering department SOPs, work instructions, and documentation templates. Support ISO 9001 compliance activities, including document control, audit preparation, and process documentation. Assemble and maintain customer, dealer, and service documentation packages. Update and manage standard machine, vendor, and engineering documentation to ensure accuracy and consistency. Coordinate documentation activities with OEM engineering and documentation teams. Assist customers, dealers, and service personnel in locating and interpreting technical documentation. Maintain document revision records, electronic archives, and controlled documentation systems. Coordinate distribution of documentation and maintain associated records. Identify and implement improvements to documentation processes and standards. Perform other duties as assigned by management.  EDUCATION and/or EXPERIENCE: Associate degree or higher in Engineering, Technical Communication, or related field Prior work experience in engineering, manufacturing, or professional writing may be considered in lieu of education Working knowledge of Solidworks, Adobe Acrobat, SAP, MS Office, and Cosima (or similar)  QUALIFICATIONS: Excellent verbal and written communication skills  Working knowledge of SolidWorks or similar CAD program required Ability to read and interpret mechanical drawings, assembly drawings, and bills of materials  Familiarity with manufacturing processes, machining, fabrication, and assembly practices preferred Basic understanding of XML preferred but not required Fluent speaking/writing ability in German preferred  Exceptional organizational and time management skills   KEY COMPETENCIES:  Action Oriented  Customer Focus  Listening & Informing  Managing & Measuring Work  Excellent Communication Skills Organization Agility PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee regularly operates a computer and other office equipment such as printers and copy machines. Frequently sits for 6-8 hours per day.  Frequent arm and hand movement of both limbs with the ability to make fast, simple movements of the fingers, hands, and wrists or reach with arms.  Occasionally walks and stands; may stoop, kneel, or crouch.  Occasionally bends and twists neck.  Light to moderate lifting, moving, and carrying objects with a maximum lift of 25 lbs.  Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences.  Show more Show less Seniority level Entry level Employment type Full-time Job function Administrative Industries Machinery Manufacturing

As a Sr. Technical Writer, you will translate complex technical concepts into clear, concise written and visual content. You will develop and maintain system documentation, SOPs, user guides, technical diagrams, workflows, roadmaps, and intranet to support engineers, analysts, and project managers. You will also produce high-quality communications for senior government stakeholders, ensuring all deliverables align with program objectives, client expectations, and security classification requirements.Work is onsite, Clearance is required. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!What you’ll do:Translate complex technical concepts into clear, concise written content and visual materialsDevelop and maintain system documentation, technical diagrams, SOPs, and user guidesCreate and update technical roadmaps, workflows, and other visual artifacts to support planning and communicationCollaborate with engineers, analysts, and project managers to gather and refine technical requirementsProduce communication materials for senior government stakeholders, both technical and non-technicalEnsure all documentation aligns with project goals, client expectations, and security classification requirementsSupport the development of briefing materials and reports used in recurring client engagementsWork independently to manage documentation tasks and deliverables under tight deadlinesWhat you’ll need to succeed:Active TS/SCI with CI Poly security clearance7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.Experience developing technical diagrams, charts, and graphics for a variety of audiences.Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.Ability to work independently, and experience working in an Agile Software environment.SALARY RANGE: $100,000 – $145,000The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experienceThe specific responsibilities of the role and organizational needsInternal equity and alignment with current team compensationThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:Performance-based bonusesCompany-paid training and/or certificationsReferral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.Benefits: All full-time employees are eligible to participate in our benefits programs:Health, dental, and vision insurance401(k) retirement plan with company matchPaid time off (PTO) and holidaysParental Leave and dependent careFlexible work arrangementsProfessional development opportunitiesEmployee assistance and wellness programsLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet