Remote Technical Writing & Docs Roles

As part of our expansion in Kuala Lumpur (APAC Talent Hub), we are seeking passionate interns to support curriculum design, content development, multimedia production and research for our regional learning programs. You will play a key role in shaping impactful learning experiences by supporting end-to-end development of TD programs from curriculum design and research, to video editing, visual communication and content localization.This internship is ideal for students passionate about education, edtech, digital learning and creative content development.Key ResponsibilitiesLearning Design & ResearchAssist in designing curriculum frameworks, lesson plans, and interactive learning modules.Conduct qualitative and quantitative research on digital skill gaps, edtech trends and learning practices in Asia.Analyze learner data, feedback, assessments and program outcomes to support continuous improvement.Support localization and adaptation of global content for APAC and ANZ market.Content Development & MultimediaProduce high-quality learning content including videos, infographics, posters, and presentation materials.Edit videos using motion graphics, subtitles, animation and voiceovers.Maintain and strengthen the program's visual identity across learning platforms.Program SupportAssist in the end-to-end execution of learning initiatives and events.Collaborate with cross-functional teams across MY and global offices.Ensure timely delivery of content and documentation in a fast-paced environment.RequirementsCurrent university student or a recent graduate (within past 12 months) from relevant major studies.Native-level proficiency in English (spoken & written).Strong interest in learning and development.Strong organizational, writing and analytical skills.Ability to work independently and collaboratively in a fast-moving environment.Proficiency in additional languages (Bahasa Malaysia, Mandarin, Tamil) is a strong advantage.Technical Skills (Any combination is welcome)• Adobe Creative Suite (Premiere Pro, After Effects, Illustrator, Photoshop).• Experience in video editing, multimedia production or visual storytelling.• Research methods, data analysis tools (Excel, SPSS, etc.).• Familiarity with LMS or e-learning platforms is a plus. Show more Show less Seniority level Internship Employment type Internship Job function Training, Project Management, and Research Industries Financial Services

Vetio Santé Animale est une entreprise pharmaceutique de produits vétérinaires engagée dans la recherche, le développement et la fabrication de médicaments (CDMO). Nous intégrons le développement de produits avec la fabrication pharmaceutique à grande échelle grâce à l’approche Qualité -par - la - Conception. Notre mission est d’améliorer la santé des Animaux. C’est de développer et fabriquer des produits sécuritaires dont la qualité et la conformité rencontrent les plus hauts standards de l’industrie.Le Spécialiste/Technicien en Documentation joue un rôle important en garantissant la gestion précise et conforme de toute la documentation liée à la production, aux tests et à la distribution des produits pharmaceutiques. Cela inclut la gestion des documents pour les matières premières, les processus de fabrication et les produits finis, tout en respectant les Bonnes Pratiques de Fabrication (BPF). Le rôle nécessite une grande attention aux détails, de solides compétences organisationnelles et la capacité de gérer et organiser efficacement la documentation papier. Il implique également l’identification de moyens pour améliorer les processus de documentation afin de maintenir la conformité continue dans un environnement dynamique.Vos responsabilités comprennent :Organiser et maintenir toute la documentation pour les matières premières, les processus et les produits finis.S'assurer que les documents respectent les normes des BPF (Bonnes Pratiques de Fabrication) et les exigences réglementaires.Réviser et approuver les documents pour vérifier leur exhaustivité, leur précision et leur conformité.S'assurer du stockage, de l'organisation et de la rétention appropriés des documents pour une meilleure clarté.Suivre et gérer le cycle de vie des documents, de la création, de l'approbation, des révisions et du stockage final en assurant un contrôle approprié des versions.S'assurer que tous les documents sont correctement étiquetés et facilement accessibles pour la recuperation.Identifier et mettre en œuvre des améliorations dans les processus de documentation pour garantir la conformité continue aux BPF et aux normes réglementaires.Compétences et qualifications :À l'aise de travailler dans un environnement BPF et avec les exigences réglementaires.Capacité de rester à jour avec les changements réglementaires et à adapter les pratiques de documentation en conséquence.Grande attention aux détails pour garantir l'exactitude de la documentation.Excellentes compétences organisationnelles pour gérer de grands volumes de documentation et d'enregistrements.Capacité à collaborer efficacement avec des équipes interfonctionnelles pour assurer des pratiques de documentation appropriées.Solides compétences en communication écrite et orale pour une documentation claire et une collaboration efficace.Capacité à suggérer de manière proactive des améliorations pour rationaliser les processus de documentation et garantir une conformité continue.Ce que nous offrons :Salaire concurrentielAvantages complets pour la santé REER collectif (avec programme de contrepartie de 4 %)Programme de vacances annuelles et de congés personnels supplémentaires (PTO) (nous sommes une culture d’équilibre travail / vie personnelle)Programmes de soutien en santé et au mieux-être (Homewood Health et Telus Health Virtual Care)Possibilités de perfectionnement professionnelConsolidation d’équipe et événements d’entreprise amusantsEt vous vous joindrez à une équipe diversifiée et multidisciplinaire !Diversité, équité et inclusionLe pronom masculin est utilisé sans discrimination et uniquement dans le but de rendre le texte plus facile à lire. Vetio Santé Animale est un employeur d’égalité des chances, qui cherche à promouvoir la diversité et l’inclusion. Nous examinerons les candidatures de tous les candidats qualifiés, indépendamment de leur race, de leur couleur, de leur religion, de leur orientation sexuelle, de leur sexe, de leur nationalité, de leur âge, de leur handicap, de leur statut d’ancien combattant ou de tout autre statut protégé par la loi.English VersionVetio Animal Health is a rapidly growing Contract Development and Manufacturing Organization (CDMO) dedicated to animal health; we integrate product development with full-scale pharmaceutical manufacturing through a Quality-by-Design process. Our mission is to develop and manufacture products that improve the lives of animals, while ensuring the safety, quality and compliance of all our products to the highest of industry standards.The Documentation Specialist/ Technician plays an important role in ensuring the accurate and compliant management of all documentation related to the production, testing and distribution of pharmaceutical products. This includes managing documents for raw materials, manufacturing processes, and finished products, while following Good Manufacturing Practices (GMP). The role requires attention to detail, strong organizational skills, and the ability to manage and organize paper documentation efficiently. It also involves identifying ways to improve documentation processes to maintain ongoing compliance in a fast-paced environment.Your Responsibilities will include:Organize and maintain all documentation for raw materials, processes and finished products.Ensure documents meet GMP standards and regulatory requirements.Review and approve documents for completeness, accuracy and compliance.Ensure proper storage, organization and retention of documents for better clarity.Track and manage the document lifecycle, from creation, approval, revisions and final storage ensuring proper version control.Ensure all documents are properly labeled and easily accessible for retrieval.Identify and implement improvements in documentation processes to ensure continuous compliance with GMP and regulatory standards.Skills and Qualifications:Comfortable working in a GMP environment and with regulatory requirements.Ability to stay updated with regulatory changes and adapt documentation practices accordingly.Strong attention to detail to ensure accuracy in documentation.Excellent organizational skills for managing large volumes of documentation and records.Ability to collaborate effectively with teams across departments to ensure proper documentation practices.Strong written and verbal communication skills for clear documentation and effective collaboration.Ability to proactively suggest improvements to streamline documentation processes and ensure ongoing compliance.What We Offer:Competitive SalaryComprehensive Health BenefitsGroup RRSP (with 4% match program)Annual Vacation and additional Personal Time Off (PTO) program (we are a work/life balance culture)Health and Wellness Support Programs (Homewood Health EAP & Telus Health Virtual Care))Professional Development OpportunitiesTeam building and fun corporate eventsAnd you’ll join a diverse and multi-disciplinary team!Diversity, Equity & InclusionThe masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. Vetio Animal Health is an equal opportunities employer, seeking to promote diversity and inclusion. We will consider applications from all qualified candidates, regardless of their race, colour, religion, sexual orientation, gender, nationality, age, disability, veteran status or any other status protected by law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Pharmaceutical Manufacturing

Become a Key Player as a Technical Enablement & Documentation SpecialistYou will build and scale enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Your work will reduce friction for partners, support the support organization, and enable product and go-to-market teams to drive adoption. You will collaborate closely with the support team, product, and partner-facing teams.Here's How You'll Make an Impact on the TeamBuild structured product documentation aligned with product releases and changesMaintain integration documentation (CRM, APIs, data validation) and troubleshooting librariesCreate enablement assets: step-by-step walkthroughs, quick reference guides, interactive demos, process maps, FAQs, and common-pitfall guidanceDeliver lightweight training: recorded sessions, live walkthroughs, and office hours/Q&AConvert support tickets into enablement improvements and identify repeat issues for targeted trainingBuild decision trees and guided learning experiences to reduce ticket volume and speed troubleshootingStructure content for AI assistants and copilots using modular knowledge blocks and enable smart search/contextual helpHere's What You'll Need to Be Successful in This RoleLocated and can legally work in Canada3–6 years in Technical Enablement, Documentation, Support, or Solutions rolesExcellent communication skills and ability to explain technical concepts to non-technical audiencesExperience working in Agile, fast-paced, customer-facing environmentsExperience with SaaS integrations and CRM systems (Salesforce preferred)Proficiency with Google and Microsoft Suite (PowerPoint/Slides)Strong time management, organizational skills, and coachabilityAbility to work closely and collaboratively with the teamHere's What Else Might Help You OutVideo editing skills (Adobe Suite, ScreenFlow, iMovie)Knowledge of LLMs and documentation management tools (Documentation 360, Zendesk)Familiarity with AI tools (Claude, Gemini)Strong technical understanding of APIs and integrationsAbility to translate complexity into actionable guidance and strong ownership mindsetPay Range$40K/year USDReady to Make Your Mark?This role may fill quickly. Submit your resume to be considered. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing, Information Technology, and Training Industries Software Development, IT Services and IT Consulting, and Technology, Information and Media

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.SummaryIn this role, you will develop and maintain semantic ontologies and models that establish consistent business meaning and enable high-quality, interoperable data across the organization. You will translate business and data concepts into scalable semantic models, support knowledge graph development and integration, and collaborate with product, data, and business clients to ensure semantic assets are documented, governed, validated, and production-ready. You will contribute to the semantic foundation that enables advanced analytics, data products, and AI-enabled solutions.ResponsibilitiesDesign, develop, and maintain logical, extensible ontologies, vocabularies, and semantic models aligned with enterprise concepts and analytics and AI needs.Translate client use cases into competency questions, semantic requirements, definitions, relationships, and implementable semantic models.Collaborate with subject matter experts and technical teams to refine concepts, relationships, modeling patterns, and semantic standards.Support knowledge graph development and integration with enterprise data platforms, including semantic-to-data mapping, graph and triplestore implementation, and SPARQL query development.Perform logical validation, constraint checks, and quality controls to maintain the accuracy, consistency, and interoperability of semantic assets.Manage ontology and semantic model changes through established version control, review, testing, documentation, and release practices.Develop and maintain ontology documentation, modeling patterns, standards, and usage guidance for technical and non-technical audiences.Partner with data engineering, platform, product, analytics, and AI teams to align knowledge representation with enterprise data systems and implementation requirements.Apply foundational and top-level ontologies and industry standards to enterprise use cases while balancing scalability, extensibility, and usability.Develop automation, testing, and semantic pipeline integrations using scripting, programming, and software engineering practices.QualificationsRelevant degree preferred.5 or more years of relevant experience required.Hands-on knowledge of Semantic Web standards and technologies, including RDF, OWL, SKOS, SPARQL, and SHACL.Experience with graph databases and/or triplestores, including semantic modeling, schema design, and query performance considerations in production environments.Experience integrating disparate datasets through common vocabularies, semantic-to-data mapping, and validation.Proficiency with ontology development tools and workflows such as Protégé, TopBraid, PoolParty, Stardog, or similar technologies.Experience applying foundational or top-level ontologies and standards such as BFO, DOLCE, Common Core Ontologies, OBO Foundry, or similar frameworks to enterprise needs.Working knowledge of Python, Java, or similar programming languages to support automation, testing, and semantic pipeline integration.Experience applying software engineering practices to semantic assets, including Git-based version control, review workflows, automated validation and testing, and CI/CD release practices.Strong analytical, problem-solving, and communication skills, with the ability to explain complex semantic concepts clearly to technical and non-technical clients.Estimated Hiring RangeAt Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $102,400.00 to $179,000.00.This position is also incentive eligible.Vizient has a comprehensive benefits plan! Please view our benefits here:http://www.vizientinc.com/about-us/careersEqual Opportunity Employer: Females/Minorities/Veterans/Individuals with DisabilitiesThe Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Business Consulting and Services

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

We anticipate the application window for this opening will close on - 27 Aug 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeThe Electro Physiology Technologies business unit is focused on advancing innovative solutions that support the diagnosis and treatment of cardiac rhythm disorders. The team works collaboratively to develop, deliver, and improve technologies that help clinicians provide effective patient care. Operating in a fast-paced, highly regulated environment, the business unit emphasizes quality, innovation, cross-functional partnership, and continuous improvement to support both customer needs and long-term business success.At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This position will be based in Mounds View, MN.In this exciting role as an Associate Technical Writer, you will support the development and maintenance of customer-facing product documentation, including Instructions For Use (IFUs), user guides, and other labeling that accompanies medical device products. Working closely with experienced technical writers and cross-functional partners, you will help ensure labeling documentation is accurate, consistent, and compliant with Medtronic quality and regulatory requirements.This role is ideal for someone early in their career who has strong writing, organizational, and analytical skills and is interested in developing expertise in technical communication within a regulated industry. You will gain hands-on experience with labeling processes, content management systems, change management activities, and product lifecycle documentation while building the foundation needed to grow into an independent Technical Writer role.Role And ResponsibilitiesResponsibilities may include the following and other duties may be assigned:Support the development and maintenance of medical device labeling, including instructions for use (IFUs), user guides, and related product documentation.Assist technical writers with document updates, revisions, redlines, and content verification activities.Create and maintain change tables, traceability documentation, and other supporting project records.Support labeling change orders and related documentation activities within product lifecycle management systems.Assist with content publishing and document management activities using Medtronic authoring and publishing tools.Coordinate document reviews and consolidate reviewer feedback from cross-functional stakeholders.Help maintain documentation required to support quality and regulatory compliance processes.Learn and apply technical writing principles to communicate complex information clearly and effectively.Collaborate with technical writers, engineers, regulatory specialists, quality representatives, and subject matter experts.Support translation coordination and tracking activities for approved labeling updates.Maintain accurate records and documentation in accordance with quality system requirements.Participate in departmental initiatives, training activities, and continuous improvement efforts.Develop an understanding of applicable regulations, standards, and Medtronic processes that govern labeling development.Progressively assume responsibility for sustaining labeling projects under the guidance of experienced technical writers.Additional tasks as assigned.Must Have (Minimum Requirements)To be considered for this role, the minimum requirements must be evident on your resume.Bachelor's degree in Technical Communication, English, Journalism, Communications, Life Sciences, Engineering, or a related field.Nice To Have (Preferred Qualifications)Experience creating, editing, reviewing, or maintaining technical, scientific, engineering, academic, or business documentation.Experience using Microsoft Word features such as Track Changes, comments, styles, cross-references, tables, and document formatting.Experience proofreading documents and incorporating feedback from multiple reviewers.Experience working with document control, version control, revision tracking, or change management processes.Experience creating and maintaining detailed documentation, reports, spreadsheets, databases, or records requiring a high degree of accuracy.Familiarity with content management systems (CMS), document management systems (DMS), publishing tools, or product lifecycle management (PLM) systems.Experience using structured templates, style guides, or documentation standards.Coursework or experience involving technical communication, scientific writing, engineering documentation, journalism, instructional design, or content development.Familiarity with XML, structured authoring, markup languages, or digital publishing workflows.Experience coordinating information or deliverables across multiple stakeholders, reviewers, or functional teams.Experience supporting process documentation, quality documentation, regulatory documentation, or compliance-related activities.Experience organizing and tracking multiple assignments, deliverables, or deadlines simultaneously.Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Copilot.Experience using AI to develop documentation and execute tasks.Experience identifying document inconsistencies, formatting issues, or data discrepancies and resolving them accurately.Ability to learn new software applications, business processes, and documentation systems quickly.Interest in developing a career in technical communication within the medical device or other regulated industries.For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.‌Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.‌Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$58,400.00 - $87,600.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others)The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic Benefits And Compensation PlansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing

Direct message the job poster from Applicantz Seerat Mahajan Seerat Mahajan Delivery Lead @ Applicantz | Recruitment | HR & Digital Transformation | Gen AI This is a hybrid role in Tualatin, OR 97062.Looking for a Senior Technical Writer to support the development and maintenance of high-quality manufacturing documentation for complex products and systems. This role will work closely with Manufacturing, Engineering, and Quality teams to create clear, accurate work instructions, assembly documentation, and test procedures that support production operations and continuous process improvement.Skills:Bachelor's degree in Engineering, Technical Writing, Manufacturing, or a related field (or equivalent experience).2+ years of experience in technical writing, manufacturing engineering, or a manufacturing environment.Experience creating manufacturing work instructions, assembly documentation, or technical procedures.Strong written and verbal communication skills with the ability to present technical information clearly.Ability to interpret engineering drawings, schematics, and technical documentation.Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.Experience auditing documentation for compliance with engineering and quality requirements.Duties:Create, update, and maintain manufacturing work instructions, assembly procedures, and test documentation.Collaborate with Manufacturing, Engineering, and Quality teams to capture and document production processes.Research and translate technical information into clear written and visual instructions for manufacturing personnel.Review engineering drawings, schematics, 3D models, layouts, and technical specifications to develop documentation.Support manufacturing builds by auditing work instructions and ensuring compliance with engineering requirements.Maintain documentation revisions resulting from manufacturing escalations and engineering changes.Assist with continuous improvement initiatives by identifying opportunities to enhance manufacturing documentation and workflows.Train and guide technicians during work instruction audits and documentation updates.Ensure all documentation complies with company quality standards and customer requirements.Support process improvements and documentation standardization across manufacturing operations Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Engineering and Manufacturing Industries Semiconductor Manufacturing

Andersen Corporation SummaryAt Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.Job DescriptionPOSITION SUMMARY:To compose technical communications from product engineers and process engineers for business partners and customers.To create new or edit existing technical documents such as reference manuals, training materials, technical reports, Web pages, multimedia presentations, parts lists, instruction guides, and other related materials.Primary ResponsibilitiesResponsible for the design, layout and formatting of materials using illustrative, typographic, photographic, and graphic elements. Create visual solutions that ensure that all design solutions reflect Andersen's branding strategy and meet objectives on time and on budget.Assist in providing expertise to develop and maintain Andersen corporate technical documentation.Assist in the identification and analysis of business area needs.Assist in the study of data and conduct in-depth interviews with subject matter experts to understand the products and procedures.Assist in providing organizational content and spearhead efforts to fill them. Index and cross-reference documents such as bulletins and manuals.Produce or arrange for illustrations, charts, and photographs to be included in publications.Edit, standardize, and revise material prepared by other writers, illustrators, or personnel.Prepare layout of material for publication.Prepare rough drafts of the publication for review with the project staff and customers.Edit and proofread all research reports.Create and assist in maintaining information resident on the internal/external Andersen websites.Provide training as required.Integration of training documentation to support Andersen Corporate University training development.Assist in establishing and maintaining process standards related to technical publications.Understand enterprise change processes and requirements in support of technical publication needs.Interface with application specialists to assist in the generation of reports for audit and reporting of metrics to support the organization.Qualifications And SkillsMinimum QualificationsBachelor's degree in communications, engineering, technical or related discipline with no experience or an Associate of Science Degree with a minimum of 5 years of experience in related areas of work or equivalent combination of education and work experience.Andersen Product Knowledge expertise preferred.Technical QualificationsProficient knowledge of Adobe Suite (Photoshop, Illustrator, and InDesign).Proficient knowledge of Microsoft Office suite of tools.Product Lifecycle Management (PLM) software knowledge preferred.Pay Range$62,960.00 - $94,440.00Culture And BenefitsAt Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Building Materials

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.Your role in our missionEssential Job FunctionsResearches, writes, edits, and proofreads complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way. Determines the scope and timeline of new documentation projects in order to plan projects. Coordinates project plans, determines resources, etc. Interviews programmers, engineers, developers, and other technical personnel. Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research complex technical information for use in complex documentation. Writes, organizes, enters and compiles complex online help files to support end users. Creates, compiles, and delivers complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes. Assists in establishing style guidelines and standards for texts and illustrations to meet business needs. Provides leadership and work guidance to less experienced personnel. Basic QualificationsWhat we're looking forBachelor's degree or equivalent combination of education and experienceBachelor's degree in communications, journalism, technical writing or related field preferredSix or more years of technical writing experienceExperience working with desktop publishing, word processing, and on-line documentation softwareExperience working with industry writing style such as grammar, sentence form, and structureExperience working with company software productsOther QualificationsStrong communication skillsPersonal computer and business solutions software skillsStrong proofreading and editing skillsAbility to convert technical knowledge into easily understood termsAbility to work independently and as part of a teamWhat You Should Expect In This RoleRemote-based opportunity within the United StatesOpportunities to travel through your work (0-10%)Video cameras must be used during all interviews, as well as during the initial week of orientationThe deadline to submit applications for this posting is 8/30/2026The pay range for this position is $66,200.00 - $94,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.Customer We focus on our customers’ successInnovation We create better solutionsCollaboration We create success togetherInclusion We always interact with others respectfullyCandor We are open and honest with one anotherIntegrity We do the right things and do things rightAdheres to Integer’s Values and all safety, environmental, security and quality requirements including, but notlimited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems,U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and otherregulatory requirements. Researches, plans, edits, writes, and coordinates the development and edits to technical documents usedinternally. Works closely with engineers and production team members to understand the documentation needs andimplements the changes following all internal and external requirements. Ensure that documentation is consistent, clear, technically accurate, complete, and meets regulatory,marketing, and branding requirements. Commits to a scheduled completion date. Informs management if schedule requires adjustment(s). Supports project teams by developing, communicating, and maintaining project estimates, schedules, andstatus. Organizes and facilitates content and quality reviews of manufacturing procedures, qualification andvalidations documents, prints, specifications, etc. as assigned. Manages the change release of production documentation using PDM (Reliance). Assists in the maintenance of internal systems and procedures to ensure consistency of format, style, clarity,safety, and technical accuracy. Other duties as assigned.Job Family Group: Manufacturing Career Band Level: P1Job Family: Engineering FLSA Status: ExemptDate Revised: 06-JUN-2024Technical Writer IInteger Holdings Corporation (ITGR) is one of the largest medical device outsource (MDO) manufacturers in the world serving the cardiac, neuromodulation, orthopedics,vascular, advanced surgical and portable medical markets. The company provides innovative, high-quality medical technologies that enhance the lives of patients worldwide.In addition, it develops batteries for high-end niche applications in energy, military, and environmental markets. The company's brands include Greatbatch Medical, LakeRegion Medical and Electrochem. Additional information is available at www.integer.net.2Education & Experience Minimum Education: Bachelor’s degree in Technical Writing, English, Communications, or a technical fieldwith coursework in technical writing. Minimum Experience: 1-3 years of experience in technical writing or related experience in the medicaldevice industryKnowledge & Skills Special Skills: Demonstrated ability to write clearly and concisely. Demonstrated ability to manage multiple projects, sometimes with short or changing deadlines. Excellent people and communication skills. Excellent organization skills. Attention to detail. Specialized Knowledge: Proficient in MS Word, PowerPoint, and Acrobat. Knowledge of medical device regulations as they relate to documentation requirements. Experience with engineering projects and working within an international organization.Salary Range: $58,575.00-85,910.00Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply. Show more Show less Seniority level Entry level Employment type Full-time Job function Administrative Industries Medical Equipment Manufacturing

Position DescriptionSeattle Public Utilities (SPU) has an exciting opportunity for a professional to join our Customer Care Division, as a Term Limited Temporary (TLT) Genesys Knowledge Base Advisor. In 2025, SPU’s contact centers launched the Genesys Cloud CX platform, opening a wide array of options to improve the experience of our agents and customers. One of the features currently being implemented is Genesys’s Knowledge Workbench with Agent Copilot – an AI-powered knowledge base designed to assist agents during and after interactions with customers.The TLT Genesys Knowledge Base Advisor position will take the lead on all aspects of the Knowledge Workbench and Agent Copilot implementation. They will be responsible for: developing a knowledge article structure that is optimized for Genesys Cloud AI, designing and leading a testing/pilot program with data/metrics to validate the effectiveness of the new article structure and the Agent Copilot platform, creating a process and timeline for updating and migrating all required knowledge content, a clear knowledge base governance process, routine audit cycles, and a mechanism for evaluating knowledge base effectiveness for continuous improvement.In addition, the position will be responsible for overseeing the work of two consultants who will be optimizing all knowledge content and loading/testing the content in Genesys Cloud. Completing this work will allow the Division to implement the Genesys Cloud knowledge solution, and will ensure long-term operational continuity.This temporary assignment is fully benefitted and expected to last up to 35 months.About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.6 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about Seattle Public Utilities (SPU), checkout the following:SPU WebsiteSPU Workplace ExpectationsStrategic Business Plan SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.Job ResponsibilitiesPrimary Responsibilities For The TLT Genesys Knowledge Base AdvisorResearch best practices and Genesys Cloud product documentation to design a knowledge article structure that is optimized for Genesys Cloud AI, and can also be effectively used by agents.Establish enterprise information architecture, metadata frameworks, and structured content taxonomy to ensure operational documentation is optimized for search indexing, cross-platform interoperability, and AI retrieval.Design a testing/pilot program that will result in data/metrics and user feedback to validate the effectiveness of the new article structure in Genesys Cloud.Partner with Seattle IT and Genesys Cloud Developers to create a process and timeline for creating, updating, and testing all required knowledge content.Develop a process to keep the existing and new knowledge content aligned and accurate during the implementation of the Genesys knowledge solution.Oversee the work of two consultants who will optimize all existing knowledge content and load/format content in Genesys Cloud.Create a clear knowledge base governance process with routine audit cycles.Implement a mechanism for ongoing evaluation of knowledge base effectiveness for continuous improvement.Provide thorough and clear documentation of all knowledge related processes and guidelines to ensure long-term operational continuity. Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsExperience: Three (3) years managing an enterprise knowledge base with structured taxonomy and articles that require frequent operational updates. Experience should include creating technical documentation, process documentation, user guides, and/or customer-facing content, intended for human and/or AI consumption.Education: Bachelor's degree in Information Technology, Business Administration, Public Administration or another related discipline OR, if no degree two (2) additional years of relevant experience.Combinations of appropriate education, training, certification, and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.Desired QualificationsDocumented work experience implementing software applications or implementing new features in an existing application.Experience with Genesys Cloud CX content center platform and the Genesys Knowledge Workbench and Agent Copilot solution, or similar AI-powered knowledge base solutions.Experience designing structured content models, metadata schemas, and taxonomy frameworks for search optimization and AI/Natural Language Processing retrieval.Demonstrated ability to drive continuous knowledge base improvements by utilizing knowledge retrieval analytics, user feedback, and system performance metrics.Ability and desire to learn Contact Center Agent proceduresStrong presentation and facilitation skills Highly organized and detail focusedStrong communication skills, both written and oral Additional InformationIn addition to fully completing the online application, we require candidates to attach a current resume, and cover letter describing your work experience(s) and how that makes you a good candidate for this role.The full salary range for this position is $51.88 per hour - $77.82 per hour.Workplace Environment/Expectation: This position allows for the flexibility of a hybrid work schedule. City employees will have the option to work remotely two days a week. Individual schedules will be agreed upon by the employee and their supervisor.Who may apply: This position is open to all qualified candidates.The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits.If you have any questions, please contact Heather Baldwin-Stewart atHeather.BaldwinStewart@seattle.gov Show more Show less Seniority level Mid-Senior level Employment type Temporary Job function Other Industries Government Administration

Overview The Knowledge Manager is r esponsible for developing, maintaining, and governing knowledge assets to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department's mission . ResponsibilitiesSupports onboarding, training, operational continuity, release readiness, and transition activities by organizing, curating, and publishing knowledge artifacts in alignment with VA standardsDevelop and maintain documentation, user guidance, training materials, and procedural artifacts supporting system usage and adoption.Ensure all product data and artifacts are updated daily in VA ‑ approved repositories (e.g., Jira, GitHub), providing a single authoritative source of truth.Organize and maintain configuration ‑ managed artifacts, including operations manuals, test plans, change documentation, and engineering artifactsSupport comprehensive documentation of requirements, change orders, configurable items, risks, impediments, and test results to ensure full traceability across the SDLC.Contribute to onboarding and user training through documentation, knowledge guides, and process materials.Support training and functional user preparation for new releases and features, including updates to user-facing documentation and job aidsEnsure alignment of knowledge assets with PI Planning, Sprint planning, and release activities. (Supported across Agile and Systems Team documentation requirements). Qualifications Required:Bachelor's Degree in computer science or an IT-related degree with 7-10 years' experienceExperience creating and maintaining system documentation, training materials, and procedural artifacts.Experience supporting onboarding, operational documentation, and user readiness.Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.Experience maintaining artifact traceability and organizing materials within enterprise repositories (e.g., Jira, GitHub, Confluence).Excellent technical writing and documentation skills.Knowledge of Agile, DevSecOps, and SDLC documentation workflows.Public Trust Preferred:Knowledge Management certification (KM Institute or equivalent).Technical Writing certification.SAFe/Agile certifications (SP, PO/PM, SSM).ITIL Foundation (for service documentation alignment). Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes:Medical, Dental & Vision InsuranceFlexible Spending AccountsShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time Off & HolidaysEarned Bonuses & AwardsProfessional Training ReimbursementEmployee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Technology & Services

The Knowledge Manager is responsible for developing, maintaining, and governing knowledge assets to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.Supports onboarding, training, operational continuity, release readiness, and transition activities by organizing, curating, and publishing knowledge artifacts in alignment with VA standardsDevelop and maintain documentation, user guidance, training materials, and procedural artifacts supporting system usage and adoption. Ensure all product data and artifacts are updated daily in VA‑approved repositories (e.g., Jira, GitHub), providing a single authoritative source of truth. Organize and maintain configuration‑managed artifacts, including operations manuals, test plans, change documentation, and engineering artifactsSupport comprehensive documentation of requirements, change orders, configurable items, risks, impediments, and test results to ensure full traceability across the SDLC. Contribute to onboarding and user training through documentation, knowledge guides, and process materials. Support training and functional user preparation for new releases and features, including updates to user-facing documentation and job aidsEnsure alignment of knowledge assets with PI Planning, Sprint planning, and release activities. (Supported across Agile and Systems Team documentation requirements).RequiredBachelor’s Degree in computer science or an IT-related degree with 7-10 years’ experienceExperience creating and maintaining system documentation, training materials, and procedural artifacts. Experience supporting onboarding, operational documentation, and user readiness.Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements. Experience maintaining artifact traceability and organizing materials within enterprise repositories (e.g., Jira, GitHub, Confluence).Excellent technical writing and documentation skills.Knowledge of Agile, DevSecOps, and SDLC documentation workflows.Public TrustPreferredKnowledge Management certification (KM Institute or equivalent).Technical Writing certification.SAFe/Agile certifications (SP, PO/PM, SSM).ITIL Foundation (for service documentation alignment). Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.Integral is headquartered in McLean, VA and serves clients throughout the country.We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!Our package also includes Medical, Dental & Vision Insurance Flexible Spending Accounts Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off & Holidays Earned Bonuses & Awards Professional Training Reimbursement Employee Assistance ProgramEqual Opportunity Employer/Protected Veteran/Disability Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Technology & Services

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.Position Summary:We are seeking a highly organized and detail-oriented Knowledge Management Specialist / SOP Creation Specialist to join our Operations team. This role will be responsible for supporting the development, documentation, and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization. The ideal candidate is a motivated self-starter with strong writing skills, a keen eye for detail, and an interest in operational excellence.Salary Range: $60,000-$70,000/year, based on experience + bonus potentialLocation - Greenwood Village, CO. 4 days in office, 1 day remoteResponsibilities:SOP Development & Maintenance: Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility.Playbook Creation & Maintenance: Support operations leaders in creating and maintaining role-specific playbooks. Process Documentation: Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps.Governance & Version Control: Maintain version history, approval records, and ensure alignment with compliance and internal standards.Knowledge Management: Contribute to building and organizing a centralized repository for SOPs and related operational documents.Cross-Functional Collaboration: Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices.Continuous Improvement: Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes.Requirements:Education & Experience – Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1–2 years in operations, documentation, or knowledge management.Documentation Expertise – Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation.Tools & Systems – Proficiency with Microsoft Office, Google Workspace, and process mapping tools (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, Monday.com, Smartsheet).Communication Skills – Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates.Organization & Prioritization – Strong organizational skills with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail.Preferred Qualifications:Familiarity with knowledge management platforms or content management systems.Understanding of SOP frameworks, documentation standards, or compliance-driven documentation requirements.Experience supporting process improvement initiatives or contributing to operational efficiency projects.Familiarity with taxonomy design and content tagging to improve searchability.Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails).Success Measures:SOPs are developed and maintained in alignment with organizational standards.Processes are documented in a clear, consistent, and accessible format.Cross-functional stakeholders report improved efficiency and consistency in execution.The role contributes to building a culture of operational discipline and continuous improvement.Benefits:Medical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts ProgramEqual Opportunity EmployerEverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.Visit our website and learn more about us at www.EverDriven.com Show more Show less Seniority level Entry level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Technology, Information and Internet