Medical & Clinical Writer Opportunities

Regulatory writing, clinical study reports, and healthcare medical writer job openings.

330 Active Positions Verified direct ATS & curated feeds

Content Strategist

Invesco Remote
Linkedin (UK)

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.Job DescriptionWe have an outstanding benefits package which includes: Company-provided healthcare A competitive annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your role:The Content Strategist oversees the operations that enables the Strategy & Insights team to plan, produce, approve, publish, and activate investment content efficiently, compliantly, and with clear commercial purpose.The role maintains the content pipeline, coordinates workflow across authors and partner teams, supports compliance submissions, manages publication logistics, and ensures client-ready materials are easy to find and use.Working closely with Marketing, Distribution, Product, Compliance, Design, and investment stakeholders, the role helps coordinate research output to support client engagement and business priorities.The successful candidate will bring structure, judgement, urgency, and calm execution to a global content environment where priorities change quickly, and commercial relevance, compliance discipline, and speed to market all matter.Key Responsibilities:Own the end-to-end Strategy & Insights content pipeline, ensuring all work is tracked, prioritised, and delivered on time. Coordinate planning across authors and stakeholders, proactively identifying risks, fit into the team’s overall content strategy, and aligning output with client-facing business priorities.Oversee the publication, distribution, and discoverability of approved content across internal and external channels. Work with marketing and distribution partners to ensure research is accessible, appropriately packaged, and effectively activated for client engagement and business development purposes.Serve as the central point of coordination between Strategy & Insights and global stakeholders including Marketing, Distribution, Product, and Media Relations across multiple regions and timezones. Ensure upcoming content, stakeholder requirements, client demand, and activation opportunities are incorporated into planning and communicated clearly across the organisation.Act as the primary liaison between authors and compliance, including managing the compliance process for Strategy & Insights content and maintaining relationships with compliance points of contact.Lead the management of design and administrative support resources, ensuring appropriate projects are properly briefed, prioritized, and delivered to deadline.Develop and maintain the operating procedures, knowledge repositories, and working practices that support Strategy & Insights content production. Drive process improvement initiatives that reduce inefficiencies, improve collaboration, strengthen governance, and enhance the team's overall effectiveness and commercial impact.What you can bring:Experience in communications, content operations, marketing operations, project management, investment content production, financial services publishing, or a related field.Experience working with Marketing, Distribution, Product, Compliance, Media Relations, Design, and senior investment stakeholders.Experience managing content calendars, publication pipelines, document repositories, project plans, and recurring stakeholder communications.Familiarity with compliance workflows for financial promotions, thought leadership, sales enablement, and client-facing investment material.Knowledge of asset management, investment research, client engagement, or professional investor content would be beneficial.Bachelor’s degree or equivalent experience required.Strong written and verbal communication skills, with the ability to make complex processes clear and practical.Calm under pressure, particularly during rapid-response or deadline-driven publication cycles.Excellent organisational, interpersonal, and project-management skills, with the ability to manage multiple deadlines, workstreams, and stakeholders simultaneously.High attention to detail, especially around approvals, version control, deadlines, disclosures, and distribution instructions.Collaborative and commercially minded, with a clear focus on getting the right content to the right audience in the right form at the right time.Disability Confident Scheme:Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at emea-talentacquisition@invesco.comconfirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace ModelPursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in the role's advertised office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea-talentacquisition@invesco.com. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.Our commitment to the community and environmental, social and governance investing:We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.Recruitment Agencies: Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.Regulatory:This position may fall in-scope of one or multiple regimes/directives. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Investment Management and Financial Services

Posted 2 weeks, 2 days ago Apply Now →

Technical Writer

Camunda Remote
Linkedin (UK)

Register Here!Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.About The RoleAs a Technical Writer at Camunda, you'll be embedded within product teams, taking full ownership of documentation for key areas of our platform. You'll work side-by-side with engineers, product managers, and designers to ensure our documentation is clear, accurate, and closely aligned with the product experience. This is a hands-on role where you'll become a subject matter expert, directly shaping the developer journey through high-impact content across the Camunda platform. Beyond content, you'll help maintain and configure the infrastructure that keeps our documentation running smoothly. You'll join a collaborative, mission-driven team focused on helping developers become productive with Camunda technologies quickly and joyfully. Developers with technical writing experience are encouraged to apply.What You’ll Be DoingOwn and drive the documentation for one or more product areas, acting as the embedded technical writer within the corresponding product teams.Work closely with engineers, product managers, and designers to stay deeply informed about the product roadmap and ensure documentation is accurate, timely, and aligned with feature development.Become a subject matter expert in your assigned product areas, developing hands-on experience with Camunda products to create documentation that reflects real-world usage and developer needs.Lead documentation efforts from concept through to release, including planning, writing, reviewing, and maintaining content that empowers developers to succeed with Camunda technologies.Advocate for documentation as a critical part of the user experience, bringing the user’s perspective into product discussions and influencing design and implementation where appropriate.Continuously improve the structure, clarity, and completeness of the documentation based on analytics, user feedback, and your own insights.Collaborate with other writers and the broader Documentation team to share best practices, contribute to team goals, and evolve our documentation tooling and standards.Help maintain and improve our documentation site's technical infrastructure, including build tooling, deployment pipelines, and Docusaurus platform configuration, to keep publishing fast, reliable, and scalable.What You Bring3+ years of technical writing experience and a strong portfolio of developer-focused content such as user guides, installation guides, API references, tutorials, and technical blog posts.Hands-on experience with Java, Kubernetes, Helm, Docker, and related technologies, and a proven ability to deeply understand, use, and test complex technical products (ideally with Camunda 8 or similar products).Experience with writing about on-premise software installation or other technical environments, as well as SaaS and software documentation.Proven ability to tailor content for diverse audiences and technical backgrounds, including software engineers, application developers, business analysts, and process owners.Experience with docs-as-code workflows and documentation frameworks such as Docusaurus, and using AI, Git, and Markdown in a developer-centric environment.Ability and/or willingness to use our productNice-to-havesExperience maintaining, configuring, and extending documentation site infrastructure and deployment pipelines, preferably using Docusaurus.Software engineering experience, or proficiency with one or more programming languages.Comfortable iterating on an existing technical writing style guide and advocating for its cross-functional use.This role is an existing vacancy#C1 #USEASTCompensationWhat We Have to Offer:We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:United States: $102,300.00 to $164,900.00United Kingdom: £64,200.00 to £105,600.00Singapore: S$127,000.00 to S$190,500.00Canada: C$108,600.00 to C$178,600.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).Benefits & PerksWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @camunda.com. We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information.Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Posted 2 weeks, 2 days ago Apply Now →

Technical Writer

Fisher & Paykel Healthcare Remote
Linkedin (New Zealand)

Job description:About The RoleIn this role you will support the NZ High Volume Operations Engineering team by consolidating and updating technical engineering documentation, managing Engineering Change Documentation, supporting Continuous Improvement projects, and providing general support to the team.A willingness to learn and understand the manufacturing process is essential. You will collaborate with engineering colleagues and reviewing technical materials to build knowledge of our product technologies, manufacturing methods, and operating procedures. Your key objective will be to translate this information into clear, structured documentation that meets business and operational requirements.In addition to editing and reviewing technical documents, you will work with stakeholders to define technical specifications and determine publication content. You will also recommend appropriate formats including photos, sketches, and binding methods to ensure operating procedures, technologies, and production sequences are communicated effectively.About YouWe are looking for someone who has:A tertiary qualification or relevant industrial experienceStrong written and verbal communication skillsHigh attention to detail, with proficient literacy, numeracy, and computer skillsStrong problem-solving ability and intellectual curiosityThe ability to work autonomously while collaborating effectively within a teamGood technical understanding of moulding and assembly processesWorking With UsCare to join a supportive environment? Fisher & Paykel Healthcare foster an inclusive work environment founded on our culture of care and cooperation. Here you’ll have the trust and support to generate ideas, solve problems and do your best work, while enjoying some of our perks and benefits:Employee share purchase scheme Discretionary bi-annual Profit share Life, Critical illness and Income Protection Insurance Discounted Health Insurance Active Social clubs & community groups In-house training programs from external providers Purchasing privileges for Fisher & Paykel Healthcare School holiday programme subsidy Banking and Insurance discounts Free Parking Beautiful campus with green spaces Subsidised Café’s Annual Salary Review High rates of internal promotion Access to state-of-the-art facilities  About UsFisher & Paykel Healthcare is a world leader in the design, manufacture, and marketing of medical devices, exporting to over 120 countries globally. Our commitment to care unites us. Here, we’re driven to improve patient care and outcomes through inspired and world-leading healthcare solutions. Care to join us? Apply today We focus on nurturing a positive and inclusive culture based on trust and respect. In New Zealand, our employee-led communities, Spectra (Rainbow), Manaaki (Māori) and WISE (Women in Science & Engineering) among others play an important role in this culture. We also have a commitment to creating a positive lasting impact on society, shown by our support of New Zealand organisations such as Te Uru Tangata – Centre for Workplace Inclusion, Pride Pledge and Global Women.We are dedicated to designing our recruitment process with care and empathy to support all candidates, regardless of identity, background, and experiences. Should you require support or adjustments during our process, please let us know at recruit@fphcare.co.nz Show more Show less Seniority level Not Applicable Employment type Full-time Job function Engineering Industries Industrial Machinery Manufacturing and Plastics Manufacturing

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Developer Relations

Workos San Francisco
Ashby (USA)

About WorkOS 🚀WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.About the roleWorkOS is building the developer platform for enterprise readiness and Developer Relations is a core part of how we earn trust with developers and show up in the community.We’re looking for an events-forward DevRel leader who thrives in the room: organizing meetups, building community, representing WorkOS publicly, and creating technical content that drives real engagement. This role is especially impactful in San Francisco, where so much of our developer ecosystem lives in-person.Responsibilities ✔️Own and scale WorkOS’s developer events strategy (meetups, panels, workshops, office events)Represent WorkOS as a public-facing technical voice (talks, demos, community conversations)Create high-signal technical content that supports events and developer education (guides, talks, demos)Build relationships with developer communities and influencers across the ecosystemPartner with GTM, Product, and Engineering to bring community feedback into our roadmap and messagingSupport talent and pipeline generation by building communities where great candidates and customers gatherQualificationsProven experience in Developer Relations, developer advocacy, community, or a highly technical marketing roleStrong technical foundation and credibility with developers (you can demo, build, and explain)Bias toward doing: you can run events end-to-end and create content that shipsExcellent communicator and facilitator. Comfortable on stage and in small group conversationsHigh agency and a builder mindset; you’re energized by experimentationBonus: Experience in developer tools, identity/auth, or enterprise readiness topicsBenefits and Perks (US Only) 💖At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. 401k matchingCompetitive EquityHealthcare, dental and vision coverageFSA, ST/LT Disability, Voluntary LifeCarrot fertility benefits20 days paid vacation + 10 holidays + unlimited sick leave12 weeks fully paid parental leaveFitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you activeWellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-beingCommuter benefits for hybrid employees in SF/NYCUnlimited token usage!Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity EmployerWorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 2 weeks, 4 days ago Apply Now →

Developer Experience Engineer, DevRel Team

Descope Los Altos, CA (HQ)
Greenhouse (Remote)

<p>Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag & drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP / AI agent auth without writing custom code.<br>Descope is trusted by over 1000 organizations in production including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.<br>We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!</p> <p><strong>The Role:</strong></p> <p>Our Developer Relations team sits at the center of how developers experience Descope. From first integration to production rollout, DevRel works closely with the community to ensure developers can successfully adopt, implement, and scale authentication using Descope.<br>This is an engineer first role. You will work hands on with developers, build real integrations, create technical content, and influence product direction based on direct feedback from the field.</p> <p><span style="text-decoration: underline;"><strong>What You’ll Do</strong></span></p> <ul> <li>Engage with developers to understand their use cases, challenges, and goals, and provide hands on technical guidance throughout the integration journey</li> <li>Lead implementation efforts and POCs, helping customers design, deploy, and troubleshoot Descope within their applications</li> <li>Partner with Product and Engineering to translate community feedback into actionable product improvements</li> <li>Create high quality technical content including documentation, guides, sample apps, videos, and demos</li> <li>Contribute to open source projects and build integrations across different platforms and frameworks</li> <li>Plan and deliver developer focused events such as workshops, webinars, hackathons, and conference talks</li> <li>Manage and engage across developer communication channels including Slack, forums, and public communities</li> <li>Support product launches by enabling the developer community with clear, practical, and usable resources</li> </ul> <p><span style="text-decoration: underline;"><strong>What We’re Looking For</strong></span></p> <ul> <li>3+ years of experience in Developer Relations, Solutions Engineering, Developer Experience Engineer or a similar customer facing technical role</li> <li>Strong software engineering background with hands on coding experience</li> <li>Proficiency in one or more languages such as JavaScript, Python, or Go</li> <li>Experience working directly with developers on integrations, implementations, or technical onboarding</li> <li>Solid understanding of authentication and authorization concepts including modern AuthN and AuthZ approaches</li> <li>Excellent written and verbal communication skills, with the ability to explain complex topics clearly to different audiences</li> <li>Experience building technical content such as documentation, demos, or tutorials</li> <li>Comfortable working cross functionally with Product, Engineering, and Marketing teams</li> </ul> <p><span style="text-decoration: underline;"><strong>Nice to Have</strong></span></p> <ul> <li>Experience with developer communities, forums, or open source contributions</li> <li>Background in identity, security, or authentication platforms</li> <li>Experience speaking at conferences or running technical events</li> </ul> <p><span style="text-decoration: underline;"><strong>Benefits</strong></span></p> <ul> <li>Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options</li> <li>Feel good, actually: Mental health support and wellness resources when you need them</li> <li>Future you will thank you: 401k plan with employer support to help you build long term</li> <li>More money in your pocket: Tax advantaged benefits for healthcare and dependent care</li> <li>Life happens, and we make space for it: maternity leave designed to support you when it matters most.</li> <li>Stay connected: Monthly internet allowance to support your work from anywhere</li> <li>Lunch is on us: Paid lunches when you’re working from the office</li> <li>Keep growing: Budget and opportunities for personal development, including courses and conferences</li> </ul> <p data-start="0" data-end="196"><em>Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We’re committed to a fair and transparent process across every stage of employment.</em></p> <p data-start="198" data-end="427" data-is-last-node="" data-is-only-node=""><em>Compensation</em><br data-start="210" data-end="213"><em>Base salary range: $130,000 to $170,000</em><br data-start="244" data-end="247"><em>Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent.</em></p><div class="content-conclusion"><p>Please review the <a href="https://www.descope.com/job-candidates-privacy-notice">Job Candidate Privacy Notice</a></p></div>

Posted 2 weeks, 4 days ago Apply Now →

Sr Manager Information Architecture IMSC, Deliver

Johnson and Johnson Hyderabad
Adzuna (IN)

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more a…

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Sr Manager, Information Architecture Plan & Source

Johnson and Johnson Madrid
Adzuna (ES)

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more a…

Posted 2 weeks, 4 days ago Apply Now →

Sr Manager Information Architecture IMSC, Deliver

Johnson and Johnson Madrid
Adzuna (ES)

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more a…

Posted 2 weeks, 4 days ago Apply Now →

Instructional Design Advisor ( Fixed Term 2 years )

Roche Remote
Linkedin (Malaysia)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionYou will be :Instructional DesignAnalyze learning needs and partner with internal customers to provide input for course content. Plan, organize, and develop training content to meet specific training needsUse authoring tools and software to create e-content from scratch and modify existing e-content. Focus on high-quality, well-functioning eLearning eLearning courses. Identify and troubleshoot reported issues prior to escalation to Tier 3 / IT support. Assist with implementation and further evaluation of course contentWork on more complex assignments and issues; serves as an expert in eLearning trendsCustomer EngagementProvide customer service on eLearning related activities, such as inquiry resolution, request management, and trouble-shooting. Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities. Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning. Actively participate in the development and implementation of Roche Learning continuous improvement initiatives. Actively participate in workshops, meetings and work-related team events. Provide guidance and advisory to the learning community at all levels. Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SWIs, SOP, GWIs)Support quality control processes and improvement initiatives arising out of them. Ensure consistent and reliable service delivery for customers serviced.Operations : Excellent knowledge of Learning and Servicing tools specifically eLearning related , as well as contributing process superuser activities, such as community participation, info sharing, issue escalation and training deliveryParticipating in and partially leading project activities as required. Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Implement processes and initiatives to ensure continuous improvement as well as service enhancement. Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns. Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Provide on-time and predictable delivery with all content projectsCross-Functional CollaborationBuild relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers. Achieve our People Support Solutions vision by driving global consistency through collaboration. Outputs & DeliverablesContinuous contribution to the improvement of the performance of PSS. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback). Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback). Create explainer videos and educational contentWho You AreIn this role you will be working within a team of Instructional Designers focusing on eLearning projects and content management from all customer groups or key Learning processes and across various functions and levels within the organization.You bring the following skills and competencies:Experience in a shared service center, preferably in a Learning/HR services environment. Experience with Cornerstone or other cloud-based learning management solutionsAttention to detail. Creative mind and storytelling skill. Learning and development know-how. Knowledge of eLearning processes an advantageStrong customer service & interpersonal skills. Excellent communication skills & team player. Excellent problem solving/analytical abilities. Proven track record of being able to deliver in a matrix organizationAbility to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous and multicultural environment working across borders. Experience of effectively working in a matrix organization across geographies and divisions. Ability to navigate complex Learning data structure. Ability to work in a fast-paced and changing environment. Experience producing, directing and editing audiovisual content (both graphic and video)Core capabilities include:Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response). Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome). Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)Further RequirementsBachelor’s Degree required. 2+ years of experience in Instructional Design. 2+ years of experience with e-content authoring tools (Adobe Captivate, Articulate Presenter, Articulate Storyline, Lectora, etc.)\Solid experience with digital technology and editing software packages (e.g. Adobe Creative Suite, Adobe Premiere, Adobe After Effects)."Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)"Demonstrated excellence in customer service and building partnerships Ability to effectively communicate verbally and in writing and to influence peopleStrong functional knowledge of eLearning concepts: SCORM, AICC, ADDIE, etc. Strong analytical skills and problem solving capability. Strong project management skills . Quality focus, with the ability to analyze and interpret outcomes of testing and applying the results Travel of up to 10%. Experience leading instructional design development projects within the Pharma / Medical Device industry. Experience training/coaching other Instructional Design professionalsWhere pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Petaling Jaya. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer. Show more Show less Seniority level Associate Employment type Full-time Job function Human Resources Industries Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing

Posted 2 weeks, 4 days ago Apply Now →

Clinical Documentation Specialist II

Tenet Healthcare United States
Himalayas Tech

Position SummaryUnder general supervision of the Clinical Documentation Integrity Program Manager, the Clinical Documentation Specialist is responsible for improving overall quality and completeness of clinical documentation to accurately reflect patient severity of illness and risk of mortality through extensive interaction with physician, case management, nursing staff, other patient caregivers and coding staff. Ensures the accuracy and completeness of clinical information used for measuring and reporting physician outcomes.Originally posted on Himalayas

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Systems Engineer/Technical Writer

CACI International Inc Remote
Linkedin (USA)

Job Title: Systems Engineer/Technical WriterJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Continental US* * *The OpportunityJoin our team as a Systems Engineer / Technical Writer supporting a program where your communication expertise will directly enhance program performance and customer delivery. In this role, you will develop, edit, organize, and maintain technical documentation, standard operating procedures, white papers, presentations, configuration management documentation, and other communication products that support mission success.Working closely with program leadership, functional managers, engineers, and Government stakeholders, you will ensure documentation is accurate, consistent, and aligned with established program standards. This position is ideal for a detail-oriented professional who enjoys translating complex technical information into clear, concise, and polished communications.ResponsibilitiesDevelop, organize, edit, and maintain program documentation and deliverables, presentations, and process documentation. Generate and define customer requirements for RF solutions, allocate system requirements, and derive requirements to ensure the system architecture is fully defined, and compliant with mission needs. Interface with the engineering team and work to enhance their documentation and relevant customer facing outputs Perform quality assurance reviews of key client deliverables, including Technical Design Packages (TDPs), Program Management Reviews (PMRs), Design Review presentations, and other program deliverables. Support the development and review of internal communications, memorandums, and executive-level correspondence for Program and corporate leadership. Develop and publish documentation using, improving, and maintaining a configuration management (CM) procedure. Create, update, and refine internal and customer-facing Standard Operating Procedures (SOPs), process documentation, and workflow diagrams. Analyze procedures to identify gaps, conflicts, and dependencies between related processes and recommend improvements. Develop and maintain documentation standards, style guidance, and program terminology Coordinate document quality control activities, including in-process reviews, editing, formatting, compliance verification, and final publication. QualificationsRequired: Active TS security clearance with the ability to obtain SCI. Bachelor's degree in English, Communications, Information Technology, or a related field; additional relevant experience may be substituted for education 3+ years of technical writing, technical communications, or technical experience supporting Government, Department of War, or Intelligence Community programs. Demonstrated experience developing, editing, and reviewing technical documentation, process documentation, and executive-level communications. Excellent written and verbal communication skills with exceptional attention to detail. Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. Ability to communicate effectively with technical teams, program leadership, and Government stakeholders. Strong understanding of English grammar, editing principles, and document quality assurance practices. Proficiency with Microsoft Word, Project, and PowerPoint.   DesiredExperience in a technical position supporting DoW contracting. Experience developing Standard Operating Procedures (SOPs), process maps, or workflow diagrams. Experience supporting Technical Design Packages (TDPs), Program Management Reviews (PMRs), White Paper development, or Governance presentations. Familiarity with documentation style guides and technical editing standards. Experience using SharePoint or similar document management platforms. Experience supporting enterprise IT modernization, software development, or systems engineering programs. Ability to identify process improvement What You Can Expect A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$79,400 - $162,700CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other Industries Defense and Space Manufacturing

Posted 2 weeks, 4 days ago Apply Now →

Knowledge Management Specialist

Massachusetts Department of Public Health Remote
Linkedin (USA)

Direct message the job poster from Massachusetts Department of Public Health Cecilia Carr Cecilia Carr Recruitment and Retention Manager - Commonwealth of Massachusetts The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardizing processes, and enhancing tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub.This a contracted position and our selected candidate will support the DPH Technology Operations team. It requires attention to detail, SharePoint development experience, and a customer service focus. The position may include other Microsoft support responsibilities as needed.Duties and Responsibilities (these duties are a general summary and not all inclusive):Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.Develop user guides, quick reference materials, FAQs, checklists, and training content.Assist with document conversion, migration, formatting, cleanup, and organization.Support accessibility readiness through checklists, training materials, and basic review workflows.Create and maintain project spaces, document libraries, templates, and resource repositories.Support staff education on file organization, collaboration tools, and accessibility practices.Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.Publish and share project management resources through appropriate collaboration platforms.Preferred Qualifications:Ability to interpret and explain technical language to non-technical audiences.Experience in the development of SharePoint pages, and SharePoint Intranet administration.Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.Skilled in following written and oral instructions in a precise understandable manner.Ability to adjust to varying or changing situations to meet emergency or changing program requirements.Established high standards for accuracy and attention to detail.Experience in managing content migration from a server to the cloud.Experience using MS Power Automate for workflow automation.Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.Contract Period of Service:Hire – 11-30-2027 - Contracts are renewable, subject to the Department approval, performance and allocation of funds.Additional Contract Information:Benefits are unavailable with the exception of sick leave accruals.Contracts are renewable, subject to the Department approval, performance, and allocation of funds.All employees will be paid on a biweekly basis and must have direct deposit.Agency Mission:The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including inequities in chronic and infectious disease, substance abuse, violence, and preventable hospitalizations.DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.Learn more about our important work: https://www.mass.gov/orgs/department-of-public-healthPre-Offer Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.ADA Reasonable Accommodation:If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA RequestsFor questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.Minimum Entrance Requirements: None.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Public Health

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DescriptionAs Amazon One Medical continues to grow and enhance the primary care experience, we are looking for dedicated and skilled leaders to oversee the people, processes, and technology that set us apart. As a Knowledge Management Specialist, you will play a key role in ensuring Amazon One Medical delivers high-quality care, seamless access, and patient-centered experiences at an affordable cost.Your primary responsibility will be to support Amazon One Medical's mission by developing, maintaining, and optimizing knowledge resources, process documentation, and content that enable high-quality care and service. You will create and maintain knowledge databases, establish process standards, and help ensure consistent, high-quality member interactions through CI-CARE, a framework that defines the key elements of effective communication with patients and team members. You will partner with cross-functional stakeholders to identify knowledge gaps, improve content accuracy, drive process improvements, and foster a culture of knowledge sharing through clear documentation and scalable resources.The ideal candidate is a strong and innovative problem solver who is detail-oriented and driven to create scalable, efficient processes. They are a self-starter with excellent written communication skills, a continuous improvement mindset, and a passion for creating clear, accurate, and user-friendly content. They thrive in a fast-paced environment, collaborate effectively across teams, and are committed to delivering an exceptional experience for both patients and team members.If you are looking for your next opportunity with an emphasis on knowledge management, content strategy, continuous improvement, and operational excellence at an organization transforming healthcare, we would love to connect with you.This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.Key job responsibilities Support the development, maintenance, and optimization of operational processes, standard work procedures, process flows, and knowledge resources to improve consistency, efficiency, and quality across Centralized Support operations. Own the creation, organization, and continuous improvement of knowledge management content, including knowledge base articles, process documentation, and operational resources that enable team members to deliver high-quality patient and colleague experiences. Partner with cross-functional stakeholders and subject matter experts to identify knowledge gaps, improve content accuracy, and ensure resources are scalable, accessible, and aligned with evolving business needs. Support the design and refinement of training and onboarding materials by ensuring learning resources, documentation, and knowledge assets are accurate, clear, and easy for team members to use. Serve as a process and knowledge management subject matter expert for Centralized Support Specialists, identifying workflow challenges, escalating process gaps, and supporting continuous improvement initiatives. Create and maintain eGain knowledge content for diverse audiences while monitoring content effectiveness, adoption, and key operational metrics such as KPIs and training compliance.A day in the lifeIn this role, you'll focus on building and optimizing knowledge databases and process documentation that support our care delivery teams. You'll work with our CI-CARE framework, a communication approach that defines how we interact effectively with patients and colleagues, to ensure clear, accurate guidance is available when needed. Throughout your day, you might collaborate with clinical teams to identify knowledge gaps, partner with operations to streamline documentation, or refine existing content based on feedback from those using it. You'll also engage with cross-functional stakeholders to understand their needs and translate those insights into user-friendly resources that drive consistency across our organization.About The TeamWe're a growing team dedicated to supporting Amazon One Medical's mission of delivering high-quality, accessible primary care. Our work centers on creating the systems and resources that enable our care teams to provide exceptional experiences for every patient. We believe that clear documentation, thoughtful processes, and shared knowledge are foundational to operational excellence and patient satisfaction. As a member of our team, you'll contribute to building scalable solutions that support both our clinical and administrative staff, helping us continuously improve how we serve our patients and communities.Basic Qualifications Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) At least 2 years of experience in content management and development OR 1 year of experience in a patient-centered role within a multi-state primary healthcare company. Proven experience creating, managing, and improving content, communications, and learning resources that support customer or patient-facing teams. Strong written and verbal communication skills, with the ability to effectively present information and collaborate with cross-functional stakeholders. Experience developing process workflows, standard operating procedures (SOPs), performance tracking mechanisms, and feedback loops to drive continuous improvement.Preferred Qualifications Proven ability to create a strong, collaborative environment that supports knowledge sharing and ensures an engaging experience for team members. Experience with MAX Agent, Nice-InContact, G Suite, Electronic Health Record (EHR) systems, and knowledge management platforms. Previous experience in healthcare, especially within patient-centered environments and partnering with clinical teams. Contact center experience with an understanding of customer-facing operations, support workflows, and the knowledge needs of frontline teams. Strong analytical and organizational skills with the ability to prioritize multiple tasks, manage complex information, and identify opportunities for process improvement. Familiarity with knowledge management frameworks, content governance practices, and systems used to create, maintain, and optimize knowledge resources.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.USA, AZ, Tempe - 15.00 - 26.00 USD hourlyCompany - 1Life Healthcare, Inc.Job ID: A10475482 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Industries Software Development

Posted 2 weeks, 4 days ago Apply Now →

Senior Technical Writer

Kizen Remote
Linkedin (USA)

Location: Austin (Domain), TX (In-office 4x per week)Company: Kizen: www.kizen.comSenior Technical Writer, Insurance or Financial About UsKizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!About the RoleKizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.Key ResponsibilitiesApply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.Write, edit, and maintain developer-facing documentation including:API documentationIntegration guidesPlugin documentationDeveloper tutorials & walkthroughsTechnical workflows & conceptsRelease notesRead, interpret, and validate OpenAPI specifications (.yaml / .json).Partner with engineering teams to document new software features, API endpoints, data models, and error handling.Own documentation quality, clarity, accuracy, and usability.Contribute to documentation architecture, organization, and navigation to support a strong developer experience.Operate within a Docs-as-Code environment using Git-based workflows.Interview subject matter experts and independently gather technical details.Manage documentation projects from intake through publication.Continuously improve documentation based on product changes and developer needs.RequirementsPreferred Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.Required QualificationsAt least 5 years of technical writing experience focused on software or technical platforms.Bachelor's degree in Communication, English, Journalism, or Computer ScienceProven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industryExperience writing API and developer documentation for SaaS, platform, or enterprise software products.Strong understanding of the OpenAPI Specification.Ability to read and validate .yaml and .json specification files.Proficiency with Docs-as-Code workflows.Hands-on experience with GitHub/GitLab or Gitbooks.Advanced working knowledge of Markdown.Demonstrated understanding of developer experience (DX) principles.Strong information architecture skills with the ability to structure complex documentation.Experience working within Agile product teams.Excellent SME interviewing and cross-functional collaboration skills.Strong project management abilities with a track record of delivering documentation on schedule.Portfolio required — applications without work samples will not be considered.Preferred QualificationsExperience documenting HealthTech or FinTech SaaS products in a regulated industryFamiliarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.Familiarity with documentation platforms beyond GitBook.UX/UI Writing experience.Background working in high-growth SaaSWork Location RequirementThis role is based in Austin, Texas and follows a hybrid schedule of four days in office and one remote. Candidates must reside in the Austin area. We are not hiring for this position outside of this market.We're looking for a person who:Has enough insurance or regulated-industry fluency to ask the right questions when documenting complex workflows like agent contracting or commissions hierarchies.Thrives in fast-paced environments and doesn't shy away from a challengeLoves using data to question the norm and drive smarter decisionsHas an entrepreneurial spirit and wants to help build something game-changingGenuinely enjoys helping others succeed — and has the tech chops to back it upIs excited about AI, automation, and being on the frontlines of tech innovationWhy Join Kizen?We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.What We OfferCareer Growth OpportunitiesEngaging Work CultureTop-Tier CompensationEquity PackageHealthcare CoverageProfessional Development StipendsPTO Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.The base salary range for this position is $125,000-$145,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!OTE - $143,000k- $166,000kCompensation Range$125,000—$166,000 USD Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Posted 2 weeks, 4 days ago Apply Now →

Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.About The PositionDexis is seeking a Technical Writer II to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission.Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.The Technical Writer II develops, writes, edits, and reviews technical and administrative publications supporting Army research, development, test and evaluation activities. The role reviews completed projects, applies government publication policies and standards, and uses technical terminology, multimedia, and publishing tools to produce clear, accurate, and well-organized technical materials.Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.ResponsibilitiesReview completed technical writing projects prepared by others. Apply knowledge of regulations and policies affecting government publications, publishing concepts and practices, publication standards, and advances in publishing technology. Use technical terminology, jargon, document formats, and multimedia formats in the development and review of technical publications. Develop, write, and edit reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications. Develop technical materials concerning work methods and procedures and the installation, operation, and maintenance of machinery and other equipment. Organize material and complete writing assignments according to established standards for order, clarity, conciseness, style, and terminology. Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. Maintain records and files of work products and revisions. Assist with the layout of photographs, drawings, sketches, diagrams, and charts used to illustrate technical material. Insert web links, photographs, graphics, and video files into publications as required. Coordinate typing, duplication, and distribution of materials. Assist in developing speeches, articles, and public or employee relations releases. Edit, standardize, and revise materials prepared by other writers or technical personnel. QualificationsBachelor’s degree in English, Journalism, Communications, or another scientific discipline and three (3) years of technical writing experience supporting Army research, development, test and evaluation (RDT&E) programs; OR an Associate’s degree in English, Journalism, Communications, or another scientific discipline and five (5) years of technical writing experience supporting Army RDT&E programs; OR ten (10) years of technical writing experience supporting Army RDT&E programs. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to obtain and maintain a Secret security clearance. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview.Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Professional Services

Posted 2 weeks, 4 days ago Apply Now →

Technical Writer, Testing and Data Collection

Dexis Remote
Linkedin (USA)

Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.About The PositionDexis is seeking a Technical Writer to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission.Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support.The Technical Writer develops, writes, edits, and organizes technical and administrative publications supporting Army research, development, test and evaluation activities. The role documents equipment, test activities, work methods, procedures, and maintenance information and helps translate technical information into clear, concise publications for government and technical audiences.Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.ResponsibilitiesAssist in developing, writing, and editing reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications. Develop technical materials concerning work methods and procedures and the installation, operation, and maintenance of machinery and other equipment. Observe production, developmental, and experimental activities to document operating procedures and technical details. Interview production and engineering personnel and review journals, reports, and other materials to become familiar with product technologies and production methods. Review manufacturers’ trade catalogs, drawings, and other data related to the operation, maintenance, and service of equipment. Organize material and complete writing assignments according to established standards for order, clarity, conciseness, style, and terminology. Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. Maintain records and files of work products and revisions. Select photographs, drawings, sketches, diagrams, and charts to illustrate technical material and assist with publication layout. Coordinate typing, duplication, and distribution of materials. Write speeches, articles, and public or employee relations releases as required. Edit, standardize, and revise materials prepared by other writers or technical personnel. QualificationsBachelor’s degree in English, Journalism, Communications, or another scientific discipline; OR an Associate’s degree in English, Journalism, Communications, or another scientific discipline and three (3) years of technical writing experience supporting Army research, development, test and evaluation (RDT&E) programs; OR ten (10) years of technical writing experience supporting Army RDT&E programs. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to obtain and maintain a Secret security clearance. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview.Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Professional Services

Posted 2 weeks, 4 days ago Apply Now →

Instructional Designer

Confidential Remote
Linkedin (USA)

Direct message the job poster from Confidential Eric Lee Eric Lee Recruiting for and managing top notch accounts About the CompanyPrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance, and employee discounts with preferred vendors.About the RoleAs an Instructional Designer, you create high‐quality learning solutions that enable performance, build capability, and support learning in the flow of work. You translate business needs and subject‐matter expertise into structured, accessible, and engaging learning experiences using established standards, tools, and design practices.ResponsibilitiesDesign and Build Learning SolutionsCollaborate and PartnerManage Quality, Process, and UpdatesUse Tools and Technology EffectivelyContribute to Team CapabilityQualificationsBachelor’s degree preferred or equivalent experience.Experience in instructional design, learning development, or a related field involving structured content creation and learner support.Required SkillsWorking knowledge of adult learning principles, instructional design methods, and practice‐based learning approaches.Ability to translate complex information into clear, engaging, and accessible learning assets.Proficiency with common authoring tools and comfort learning new technologies, including AI‐enabled design and tagging tools.Strong attention to detail, organization, and ability to follow standards and processes.Knowledge of accessibility and inclusive design practices, with the ability to apply them consistently.Ability to review feedback, interpret basic data or insights, and apply learnings to improve design outcomes.Strong written communication, collaboration, and professionalism.Openness to continuous learning, evolving design practices, and faster iteration cycles.Preferred SkillsAdvanced proficiency with authoring tools plus comfort using AI‐enabled tools for drafting, tagging, and light automation to improve speed and quality.Strong grasp of adult learning, scenario‐based design, and practice‐first approaches with the ability to apply them across learning modalities.Confident SME facilitation, stakeholder communication, and feedback handling, including the ability to challenge solution assumptions and recommend appropriate design approaches.Solid accessibility practice (WCAG) including reviews and remediation.Ability to interpret dashboards/analytics, run small tests, and iterate learning solutions based on feedback and performance insights quickly.Familiarity with an LMS and LXP platforms, with the ability to design within platform constraints and align course structure to delivery requirements.Strong communication and partnership skills.Openness to using new technology, adapting to faster design cycles and evolving design practices.Pay range and compensation packagePaying 40-47.28/hr W2Equal Opportunity StatementPrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Show more Show less Seniority level Associate Employment type Temporary Job function Design Industries Staffing and Recruiting

Posted 2 weeks, 4 days ago Apply Now →

DescriptionSummary:The Learning Experience Designer Senior is the most senior level designer for the team and assume lead responsibilities for large and complex efforts. The Learning Experience Designer will also be responsible for creating learning materials, across a variety of learning modalities. The Developer is expected to be a highly creative and innovative to imagine and create training videos, games, job aids, leader guides, ILT materials, PowerPoint presentations and e-learning deliverables.Responsibilities Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Learning Experience Design Consult with subject matter experts and customers to identify and obtain learning objectives and content; and advise customers on various learning approaches. Analyze and select the most appropriate learning strategy, methodology, and technology to maximize the learning experience and impact. Design, create, and develop informal and formal learning solutions to meet business needs. Identify existing learning materials that may be leveraged or modified to support existing learning needs. Adequately scope, communicate, and plan for SME involvement to ensure accurate content design. Identify and communicate design rationale and tradeoffs to key stakeholders, and TM leadership. Ideate and innovate thoughtful design experiences that meet the business and modern learner needs. Content Development & Brand Management Establish clear and concise design strategies and ensuring the learning content adheres to TM quality standards. Draft storyboards, and mock-ups, for interactive learning solutions such as, e-learning and video development. Ensure TM branding follows corporate branding and design concepts. Participate in quality assurance oversight related to all learning content. Coordinate with program leads and TM leadership to ensure on-time, on-budget delivery of services and products in a rapid development cycle. Identify and champion design enhancements, and brand identity improvements. Applications & Technology Keep abreast of emerging technologies in new media, particularly design programs such as Illustrator, Photoshop, 3D Studio, Director, InDesign, Dreamweaver, Articulate Storyline, Captivate, DocuTools, Final Cut, etc. Keep abreast and maintain proficiency in UX design methods. Keep abreast and maintain proficiency in Adobe Creative Suite and imaging tools. Keep abreast and maintain proficiency in Adobe Experience Design CC. Keep abreast and maintain proficiency in HTML4 and 5, and web programming language as needed. Project Management With minimal guidance, develop course delivery schedules and timelines. With minimal guidance, monitor progress and resolve approved deviations from the plan. With minimal guidance, develop schedules for all assigned projects. Must be highly proficient in design tools such as Adobe Creative Suite, Articulate, Tiled, Vyond, etc. strongly preferred. Must be proficient in Microsoft Office Suite.Education/SkillsJob Requirements: Bachelor’s degree in instructional design, education, or related field or 7 years of relevant experience required. Experience Minimum of three (3) years of direct experience designing and developing high-quality, engaging educational materials and content to include online learning/digital modules, instructor-led materials, job aids, guides, and other training or educational assets required. Experience in developing multimedia products (video, audio, etc.) strongly preferred. Experience forming relationships with Subject Matter Experts and customers from a wide array of functional areas. Experience developing educational solutions that are end-to-end from education needs analysis, to content gathering, designing, implementing, editing, and evaluating. Confidence and experience leveraging Agile, Lean, and Design Thinking methodologies to lead cross-functional collaboration for large, complex learning experiences. Experience working in the healthcare sector preferred. Licenses, Registrations, or Certifications None required.Work Schedule5 Days - 8 HoursWork TypeFull Time Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Hospitals and Health Care

Posted 2 weeks, 4 days ago Apply Now →

Learning Content Designer

Intuitive Remote
Linkedin (USA)

Company DescriptionIt started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.Job DescriptionPrimary Function of the PositionThe Learning Content Designer is responsible for developing engaging learning materials that meet defined learning objectives, use appropriate training modalities and methods, and follow established processes and adult learning principles.Essential Job DutiesUpon onboarding and completing required qualifications, the Learning Content Designer will:Analyze role-specific learner needs and tasks to craft measurable learning objectivesCollaborate within the team and with subject matter experts (SMEs) to develop new or update existing learning contentCollaborate with multimedia teams to create or modify media assets incorporated in learning materialsProactively manage the content development process including milestones, risks, review cycles, feedback implementation, and quality assuranceManage and monitor deliverables throughout the implementation, translation, and launch process, providing regular status updates to project teamsEvaluate learning content using qualitative and quantitative methods to drive design/development improvements and workflow efficienciesConduct technical/clinical training and sign-offs for Intuitive teams that support customer educationDevelop and deliver training for Human Factors usability evaluationsConduct lab-based skills training for physicians and care teams as neededQualificationsRequired Skills and Experience 3-7 yrs. relevant professional experienceAbility to sign-off on applicable technical and/or clinical contentExperience designing and developing eLearning, instructor-led training, and assessmentsDelivery of training in a professional or classroom settingDemonstrated application of adult learning theory, analysis tools and process, evaluation tools and models, assessment best practices, and learning objective constructionExcellent written and interpersonal communication skillsExperience working and collaborating with SMEs and stakeholders to create robust content solutionsAbility to self-manage and prioritize multiple development projects and deadlines, and adapt to project changesAbility to present clear solutions that drive alignment and cross-functional buy-inAbility to work with instructional design processes, tools, and templatesStrong organizational skillsExcellent attention to detailMust provide work samples and/or portfolioRequired Education And TrainingMinimum college degree required (Instructional Design, Education, or Science/Engineering degree preferred)Software proficiency:Articulate RiseArticulate StorylineCamtasiaMS Office (Word, PowerPoint, Excel)Smartsheet or equivalent project management toolWorking Conditions (none)Preferred Skills And ExperienceMinimum 1-2 years of experience in biotech or medical device organization preferredCurriculum Development or Instructional Design/Technology master’s degree preferredAdobe Creative Cloud proficiency preferredAdditional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.Mandatory NoticesU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.This position may be filled at a different job level than listed here depending onbusiness need and/or on the selected candidate’s experience, knowledge and skills.Compensation will be based primarily on the job level at which the role is filled and theCandidate’s Qualifications, Consistent With Applicable Law.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.Base Salary Range Region 1:$113,200 - $162,800Base Salary Range Region 2: $96,200 - $138,400Shift: DayWorkplace Type: Onsite - This job is fully onsite. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Medical Equipment Manufacturing

Posted 2 weeks, 4 days ago Apply Now →

Technical Writer

Hanwha Vision Remote
Linkedin (USA)

Job DescriptionJob Title: Technical Writer (Knowledge Management)Location: Remote Job Description:Hanwha Vision America (HVA), is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals including retail, transportation, education, banking, healthcare, hospitality and airports.Hanwha Vision America (HVA) is seeking a skilled Technical Writer focusing on the security industry to join our team. The ideal candidate will possess strong communication skills, a deep understanding of security technologies such as IP cameras, NVRs, and VMS software. Must have a proven track record of creating clear, concise and technically accurate how-to guides for users of varying experience levels. Reporting to the Knowledge Manager, the Technical Writer will be crucial in ensuring our products are accompanied by comprehensive and user-friendly documentation.Responsibilities for Technical Writer:Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software.Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels.Collaborate with subject matter experts to gather information and ensure the accuracy of technical content.Ensure that documentation includes accurate technical instructions.Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards.Work closely with cross-functional teams, including product management, technical support, and sales, to gather information and ensure documentation meets the needs of end users.Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability.Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date.Write and organize troubleshooting guides, FAQs, and best practices documentation to assist users with common issues and maximize product effectiveness.Incorporate diagrams, illustrations, and other visuals to enhance understanding of installation steps, product layouts, and system configurations.Regularly gather feedback from users and support teams to improve documentation quality and relevance.Skills and Work Experience:Possess 3-5 years of experience as a Technical WriterProven ability to create clear, concise, and user-friendly technical documentation with meticulous attention to detail and user focus.3 writing samples requiredExcellent written (grammar, spelling, punctuation) and verbal communication skills.Strong attention to detail and ability to adhere to deadlines.Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively.Demonstrated ability to work with minimal supervision while maintaining high standards of quality and attention to detail.Proficiency in Microsoft Office Suite and documentation tools.Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems.Minimum 2 years of experience within the security industry for IP cameras, NVRs and VMS software. (Preferred)Working Conditions and Physical Demands:Prolonged sitting and/or standing for long periods of timeAbility to lift 25lbs occasionallyOccasional Travel to Hanwha Office locations for trainingOccasional Travel to trade showsOccasional Travel to customer sitesPerform activities on the computer for a minimum of 8 hoursAbility for remote employees to create a lab environment in the workspaceAbility to perform physical installation of products occasionally Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries Security and Investigations

Posted 2 weeks, 4 days ago Apply Now →

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