DITA & Structured Authoring Jobs

The Senior Technical Writer is an individual contributor role embedded at the intersection of Product, Engineering, and Customer Experience. The right person owns every piece of content that helps our Sales and customers understand, install, integrate with, and get value from Webfleet’s products — across hardware, software, and developer-facing APIs — from first draft through translation, publication, and ongoing maintenance. It is a high-scope, high-ownership role that requires equal comfort with structured authoring tools, developer documentation, project coordination, and stakeholder management. This position liases with complex stakeholders, vendors and marketing to drive the associated deliverables across the business into our product portfolio.Product Content‍Here's a little taste of your challenge:Product kits, posters, and box inserts (print-ready and digital formats), including in-box and online materials localised for all markets.Version control and update cycles tied to product releases.Maintain the Product Availability Matrix, ensuring quarterly accuracy.User & Installation GuidesDigital user guides for all hardware and software products.Installation guides formatted for knowledge base and video library.Maintenance and accuracy review on existing documentation.Webfleet Release CommunicationsQuarterly digital release calendar for customers and partners.Release notes for hardware and software updates.How-to and technical workflow content for end users.API & OEM.connect DocumentationCustomer-facing API reference docs, integration guides, and changelogs.OEM.connect documentation covering setup, configuration, and use cases.Maintain accuracy as endpoints, and integration specs evolve.Localization & TranslationsManage the on-premise translations platform day-to-day.Intake, route, and track all translation requests from internal teams on non- marketing projects.Own vendor procurement, review cycles, and quality sign-off for product required translations.Cross-Team CollaborationEmbedded partner to Product and Engineering on all new releases.Translate technical specs and changelogs into customer-ready language.Coordinate content readiness as part of the release process.Content MaintenanceKeep all materials current as products evolve.Audit and retire outdated content across all channels.Ensure consistency across formats, markets, and languages.Who Are You5+ years technical writing for hardware or software productsExperience writing API and developer-facing documentationExperience managing a TMS or localization platformProven ability to own a content calendar independentlyStrong grasp of structured authoring (DITA, Markdown, or similar)Excellent written English, comfortable reading engineering specs, API references, and changelogsStrong DifferentiatorsExperience with OEM or partner integration documentationExperience with print-production workflows (packaging, inserts)Background managing external translation vendorsFamiliarity with knowledge base platforms (Confluence, Jira, etc.)Exposure to video scripting or production coordinationMultilingual proficiency is a plus, not a requirementHow Success Is MeasuredOn-time delivery - content ships with the product, not after.Translation accuracy - zero critical errors reaching market.API doc quality - developer support tickets from doc gaps trend down.Content freshness - all materials current within one release cycle.Stakeholder satisfaction - Product & Engineering rate content as release-ready.Let’s not forget the good stuff!Working from home up to 3 days a week,500 euros gross to set up your home office and additional monthly home office allowance,Chance to work abroad for 40 working days per year,Birthday off and volunteering time off,Additional health and dental insurance,100% employer funded pension scheme,Lunch, childcare or transportation vouchers,Unlimited access to LinkedIn Learning,Access to Gofluent platform to learn new languages,Free access to CALM (top mental health app),Employee Assistance Program,Discount on Bridgestone tyres.Who are we?Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.Want to join us?If that’s a yes, please apply and upload your CV (In English)We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Translation and Localization

Über uns:Hidden Champion – das trifft nicht nur sehr gut auf ELATEC als global tätiges Unternehmen, sondern auch auf unsere RFID-Leser zu. Kaum jemand bemerkt sie, und doch sind sie allgegenwärtig: beim Zugang zum Büro, am Drucker, im Aufzug oder an der Ladesäule. Mit über 35 Jahren Erfahrung sind wir Technologie- und in einzelnen Segmenten sogar Weltmarktführer – als Teil der Allegion plc. verbinden wir Mittelstands-Agilität mit globaler Reichweite. Technical Writer (m/w/d) Embedded Systems and RFID Zeppelinstraße 1, 82178 Puchheim, Deutschland | Vollzeit | Bis zu 50 % mobiles ArbeitenStellenbeschreibungIn dieser Rolle erstellst und pflegst Du die technische Dokumen­tation für unsere RFID-, NFC- und BLE-Produkte – von Produkt­dokumen­tationen bis zu regulatorischen Unterlagen. Dabei arbeitest Du eng mit Entwicklung, Produkt­management und Qualitäts­sicherung zusammen.Technische Produktdokumentation – Du erstellst und pflegst Datenblätter, Integrationsleitfäden und Benutzer­hand­bücher für unsere RFID-, NFC- und BLE-Leser.Regulatory und Certification – Du erstellst und pflegst Dokumen­tationen für Zulassungen und Zertifi­zierungen, wie FCC, CE, RoHS, RED und ETSI, sowie länder­spezifische Funk­zulassungen.Technische Zusammenarbeit – gemeinsam mit Entwicklung, Produkt­management, Qualitäts­sicherung und externen Zerti­fizierungs­stellen stellst Du sicher, dass technische Inhalte korrekt und aktuell sind.Standards und Qualität – Du sorgst für eine einheitliche Terminologie, Struktur und Darstellung unserer technischen Dokumen­tation.Change und Version Management – Änderungen an Hardware, Firmware oder Zertifizierungen überführst Du zuverlässig in die Dokumentation und sorgst für eine nachvoll­ziehbare Ver­sionierung und Änderungs­historie.Knowledge Base – Du entwickelst unsere Wissensdaten­bank weiter und machst technisches Wissen für Support, Sales Engineering und Kunden einfach zugänglich.KI-gestütztes Arbeiten – wo es sinnvoll ist, nutzt Du KI aktiv zur Unterstützung Deiner Arbeit – von Recherche und Strukturierung über Erstellung und Überarbeitung bis zur Pflege und Aktuali­sierung von Dokumen­tationen.QualifikationenBerufserfahrung – Du hast Erfahrung als Technical Writer (m/w/d) in einem Umfeld wie Elektronik, Embedded Systems, IoT oder RFID / NFC. Alternativ kommst Du aus einem tech­nischen Bereich, z. B. Embedded Support oder Engineering, und möchtest Dich gezielt in Richtung Technical Writing entwickeln.Technisches Verständnis – Du bist bereit, Dich tief genug in unsere RFID-, NFC- und BLE-Produkte sowie Firmware, APIs und SDKs einzuarbeiten, um sie technisch präzise dokumen­tieren zu können.Regulatory und Compliance – Kenntnisse in FCC, CE, RoHS, RED, ETSI oder vergleichbaren regulatorischen Themen sind von Vorteil – alter­nativ bringst Du die Bereit­schaft mit, Dich einzu­arbeiten.Technical Writing – komplexe technische Sachverhalte kannst Du strukturiert, präzise und zielgruppen­gerecht aufbereiten.KI-Affinität – Du nutzt moderne KI-Tools gerne und sinnvoll und hast Interesse daran, neue Mög­lichkeiten für effizientere Dokumentations­prozesse auszu­probieren.Dokumentation und Tools – Erfahrung mit Confluence, Markdown, Structured Authoring oder Versions­verwaltung ist von Vorteil.Kommunikation und Arbeitsweise – Du arbeitest eigen­ständig und strukturiert, verfügst über sehr gute Deutsch- und Englisch­kenntnisse und scheust Dich nicht, unseren Entwicklern auch detaillierte tech­nische Fragen zu stellen.Warum ELATEC?Gestaltungsspielraum – Du kannst Standards, Strukturen und Prozesse unserer technischen Dokumentation aktiv weiterentwickeln.KI ausdrücklich erwünscht – während andere Unternehmen den Einsatz von KI noch diskutieren, fördern wir ihn aktiv und unterstützen Dich dabei, KI sinnvoll in Deine tägliche Arbeit zu integrieren.Direkte Zusammenarbeit – kurze Wege und direkter Zugang zu unseren technischen Experten aus Entwicklung, Produktmanagement und Qualitätssicherung.Abwechslungsreiche Themen – Du arbeitest an unterschiedlichen technischen Themen – von Produktdokumentationen und Knowledge-Base-Inhalten bis zu internationalen Zulassungen und Zertifizierungen.Arbeitsmodell – flexible Arbeitszeiten und bis zu 50 % mobiles Arbeiten ermöglichen Dir eine gute Kombination aus konzentriertem Arbeiten und persönlichem Austausch im Büro.Weiterentwicklung – fachliche und persönliche Entwicklungsmöglichkeiten innerhalb eines internationalen Technologiekonzerns.Attraktive Benefits – wir bieten Dir 30 Urlaubstage, 300 € Gesundheitsbudget, 30 % Arbeitgeberzuschuss zur betrieblichen Altersvorsorge sowie Firmenevents und weitere Benefits.Bereit für den nächsten Schritt?Dann bewirb Dich jetzt – Lebenslauf genügt, ein Anschreiben ist nicht erforderlich. Wir freuen uns darauf, Dich kennenzulernen!ELATEC GmbHZeppelinstr. 182178 Puchheim bei MünchenGermany Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

25 anni di esperienza. 1.400 persone. La nostra specialità è dare valore all’informazione di prodotto. In STAR7 affianchiamo aziende internazionali lungo tutto il ciclo di vita del prodotto, dall’ingegneria al post-vendita, integrando competenze tecniche, contenuti, tecnologie e servizi linguistici. Lavoriamo al fianco di clienti in settori industriali complessi, trasformando la conoscenza di prodotto in soluzioni concrete, accessibili e utili per ogni fase del business. Entrare in STAR7 signif…

25 anni di esperienza. 1.400 persone. La nostra specialità è dare valore all’informazione di prodotto. In STAR7 affianchiamo aziende internazionali lungo tutto il ciclo di vita del prodotto, dall’ingegneria al post-vendita, integrando competenze tecniche, contenuti, tecnologie e servizi linguistici. Lavoriamo al fianco di clienti in settori industriali complessi, trasformando la conoscenza di prodotto in soluzioni concrete, accessibili e utili per ogni fase del business. Entrare in STAR7 signif…

25 anni di esperienza. 1.400 persone. La nostra specialità è dare valore all’informazione di prodotto. In STAR7 affianchiamo aziende internazionali lungo tutto il ciclo di vita del prodotto, dall’ingegneria al post-vendita, integrando competenze tecniche, contenuti, tecnologie e servizi linguistici. Lavoriamo al fianco di clienti in settori industriali complessi, trasformando la conoscenza di prodotto in soluzioni concrete, accessibili e utili per ogni fase del business. Entrare in STAR7 signif…

Technical Writer 9/3/26 Lively, Ontario, CAN, P3Y 1L7 36852 Onsite PositionLocation: 25 Fielding - Hard Rock CanadaManager: Technical Publications SupervisorDivision: Parts and ServiceShift: 5x2Travel Requirements: Up to 10%Job OverviewThe Technical Writer is responsible for independently developing, maintaining, and publishing complete technical publications supporting KMT Hard Rock equipment. This role produces structured technical documentation that enables safe installation, operation, maintenance, and repair of equipment across global aftermarket environments.This role ensures documentation is technically accurate, clearly structured, compliant with KMT standards, and aligned with product release schedules and engineering change activities. Through effective collaboration with engineering, production, and service teams, this role contributes directly to technician efficiency, equipment uptime, regulatory compliance, and overall aftermarket performance.Key Job ResponsibilitiesIndependently develop and maintain complete technical publications aligned with engineering inputs and product release timelines.Interpret engineering drawings, schematics, and specifications to produce accurate, service-ready documentation.Collaborate with engineering, production, and service teams to gather, validate, and clarify technical information.Apply structured authoring principles, metadata, and reuse strategies to improve consistency and efficiency.Ensure documentation meets standards for clarity, terminology, compliance, and usability.Perform thorough self-review to ensure accuracy and readiness prior to peer review.Identify and resolve routine documentation inconsistencies and escalate complex issues as needed.Coordinate publishing outputs and translation/localization activities.Independently prioritize and coordinate assigned deliverables, balancing routine deadlines and dependencies with minimal supervision.Recommend improvements to documentation, workflows, and usability.Qualifications/RequirementsTechnical certification, diploma, degree, or equivalent learning in technical communication, engineering technology, trades, manufacturing, service, quality, or a related technical field.Equivalent combinations of education, technical training, documentation experience, and practical technical exposure will be considered.Two to five years of progressive experience in technical documentation, structured authoring, technical validation, or cross-functional documentation development within industrial or heavy equipment environments. Equivalent demonstrated capability may be considered in lieu of years of experience.Exposure to mining, heavy equipment, manufacturing, industrial, service, parts, training, or field environments is considered an asset.Exposure to XML/DITA, CCMS, CMS, CAD, illustration, publishing, or translation/localization tools is considered an asset.Ability to independently develop complete technical, procedural, or service-oriented documentation from multiple source inputs.Ability to interpret and synthesize drawings, specifications, procedures, stakeholder input, and other source data to produce clear and usable content.Working technical aptitude with the ability to build product knowledge quickly and apply it to documentation decisions.Ability to apply standards, terminology, structured content practices, and documentation tools consistently with minimal supervision.Strong written, visual, and verbal communication skills to gather information, validate assumptions, and explain technical content clearly.Strong quality mindset with the ability to identify and resolve routine inconsistencies and escalate complex technical or data issues.Ability to prioritize and coordinate multiple assigned deliverables, balance routine deadlines and dependencies, and communicate risks to quality or timelines.Continuous improvement mindset with ability to suggest practical improvements to documentation usability, workflow, or consistency.Compensation RangeAt Komatsu, base pay is just one part of a comprehensive total compensation package designed to support and reward our employees.For this role, the annual base compensation range is $70,000 CAD to $85,000 CAD. The final offer will be determined based on several factors, including the candidates' skills, experience, qualifications, and the position location.Additional OfferingsRelocation SupportAdditional InformationWe are currently recruiting to fill an existing vacancy within our organization. The successful candidate will be hired to fill a current role that is actively open and ready for immediate placement.Company BenefitsKomatsu provides an extensive and robust employee package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.Competitive wagesAnnual BonusComprehensive health and insurance benefits packageCompany-sponsored registered pension plan (RPP) and matching programEmployee and family assistance programsPersonal wellness allowancePaid uniform and personal protective equipmentPaid vacation timePaid sick timeCompany-supplied toolsTraining and education supportEmployee social engagement activities and benefitsDiversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ Use of Artificial Intelligence in Recruitment Komatsu uses artificial intelligence (AI), to assist with applicant screening during the recruitment process. These tools analyze candidate information based on predefined criteria set by the company for the position requirements and generate outputs such as candidate recommendations.AI refers to machine-based systems that infer from input data to produce outputs that may influence hiring outcomes. While AI supports initial screening, final decisions are made by human recruiters and hiring managers.Company InformationKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.EEO Statement Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.Accommodations during the recruitment process are available on request.While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Machinery Manufacturing

1. About Our Client:The organization operates in the enterprise data access and analytics industry, addressing challenges related to secure, governed access to distributed data environments. It enables enterprises to power AI and analytics without traditional data consolidation costs and complexities by leveraging open standards such as Trino and Apache Iceberg. The company supports global enterprises in fueling AI and enterprise intelligence initiatives.2. About the Opportunity:The Senior Technical Writer role is focused on owning and improving complex technical documentation related to the organization''s platform and products. The position involves collaborating with engineers, product managers, and experts to ensure accurate and timely content delivery. This role contributes to shaping documentation strategies, enhancing AI-assisted content workflows, and ensuring documentation meets diverse user needs across their journey.3. Responsibilities:• Plan, write, and continuously improve technical documentation including configuration, deployment, integration, and query references.• Collaborate with software engineers, product managers, and subject matter experts to gather accurate technical information and manage review cycles.• Lead documentation efforts tied to significant platform and product initiatives.• Evaluate and optimize content for AI consumability and discoverability.• Apply structured content approaches tailored to different audience needs and stages.• Contribute to documentation standards, style guidelines, and peer reviews.• Advocate for documentation requirements during product development planning.• Pilot AI-assisted drafting tools, assessing output quality and defining verification processes.• Support documentation platform replatforming by providing content and authoring expertise.4. Requirements:• Seven or more years of technical writing experience with a portfolio focused on developer-facing or data infrastructure documentation. Writing samples required.• Ability to work autonomously in a fast-paced, ambiguous environment and make informed content decisions.• Experience managing documentation for complex SaaS, cloud, or data platform products.• Proven skills in managing subject matter expert relationships and driving review processes.• Proficiency with docs-as-code workflows including Git/GitHub, Markdown, and static site generators.• Interest or experience in content architecture, structured authoring, and documentation platform tooling.• Excellent written communication skills in US English.• Bachelor’s degree in a technical field or equivalent professional experience.• Strong plus for familiarity with AI system documentation consumption or hands-on experience using large language models in content workflows.• Nice to have: basic scripting or automation skills (Python, JavaScript, or similar).5. Pay Range and Compensation Package:• Pay range for this role is $120,000 to $150,000 USD.• Compensation packages are influenced by candidate skills, experience, education, training, and location.• Equity packages (ISOs) and comprehensive benefits are included.6. Benefits & Perks:• Flexible paid time off• Equity packages• Competitive payEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Software Development

About ISACAISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.OverviewThe Sr. Taxonomy & Ontology Architect serves as a senior technical resource for taxonomy, ontology, metadata, and knowledge graph architecture, providing technical guidance and recommendations for the design, implementation, governance, and ongoing improvement of ISACA’s knowledge ecosystem. The role contributes to and applies standards, frameworks, and architectural direction that enable knowledge assets to be consistently structured, connected, discovered, and leveraged across ISACA’s products, platforms, content experiences, and AI-enabled solutions. The Architect supports the development and maintenance of the knowledge architecture roadmap, helping enhance interoperability across systems and improve search, personalization, content reuse, and scalable digital experiences for members and customers worldwide.ResponsibilitiesEnterprise Taxonomy, Ontology, and Knowledge Graph ArchitectureDesign, maintain, and improve ISACA’s taxonomy, ontology, metadata, and knowledge graph architecture practices and solutions. Serve as a senior technical resource for semantic modeling and knowledge representation, utilizing Graphwise Graph Modeling, GraphDB, and human-in-the-loop review methodologies to support the accuracy, scalability, governance, and business relevance of knowledge assets. Contribute to standards, frameworks, and roadmap planning that support AI-powered discovery, content interoperability, personalization, and knowledge reuse across ISACA’s digital ecosystem. Knowledge Graph Architecture and AI EnablementSupport the design, implementation, and optimization of knowledge graph capabilities leveraging Graphwise Graph Modeling, GraphDB, GraphRAG, semantic standards, and human-in-the-loop validation practices. Partner with AI architects, engineers, product leaders, and other stakeholders to ensure knowledge assets are structured and governed for effective use in search, retrieval, recommendation, personalization, and emerging AI-enabled applications. Contribute to the ongoing evolution of semantic AI capabilities by applying technical expertise, evaluating solution performance, and recommending improvements that strengthen knowledge graph usability and business value. Cross-Functional Architecture LeadershipProvide technical guidance and collaborate with content, product, technology, UX, and data stakeholders to support effective knowledge architecture practices. Inform platform requirements, content architecture, integration approaches, and semantic technology decisions to support cross-functional initiatives and business objectives. Translate taxonomy, ontology, metadata, and knowledge graph concepts into clear recommendations that help teams implement consistent, scalable, and user-centered solutions. Data Integration, Classification, and Semantic GovernanceSupport and guide the evaluation, normalization, mapping, classification, and integration of internal and third-party knowledge assets. Apply and help improve governance processes that incorporate human-in-the-loop review to validate automated tagging, ontology expansion, content classification, and semantic enrichment activities. Ensure consistency, interoperability, and quality across content and data sources through hands-on analysis, documentation, stakeholder collaboration, and adherence to established governance practices. Performance Optimization and Continuous ImprovementAnalyze knowledge platform analytics, search behavior, retrieval performance, and content utilization trends to identify opportunities for improving discoverability, relevance, taxonomy effectiveness, and knowledge architecture maturity. Recommend practical enhancements to taxonomy, ontology, metadata, and knowledge graph structures based on performance data, stakeholder feedback, and evolving business needs. Knowledge Architecture Governance and Organizational Capability DevelopmentServe as a senior technical resource on taxonomy, ontology, knowledge graphs, semantic technologies, Graphwise Graph Modeling, GraphDB, and human-in-the-loop knowledge engineering practices. Provide guidance, documentation, and knowledge-sharing support to stakeholders to promote consistent use of knowledge architecture standards and practices. Contribute input on relevant tools, technologies, and industry practices, and recommend improvements that support ISACA’s knowledge architecture maturity and AI-enabled capabilities. QualificationsRequired Field of Study:BA/BS, Library Science, Data or Information Science, computer science, Computational Linguistics, Digital Humanities, English, Communications or related areaMinimum Years Of Experience Required8+ years of progressive experience in taxonomy, ontology, metadata, information architecture, content architecture, knowledge management, semantic modeling, or related knowledge architecture disciplines, including hands-on experience designing, implementing, and supporting governance of structured knowledge assets in complex digital content, search, data, or AI-enabled environments. Description Of Minimum Experience RequiredProgressive experience designing, implementing, and supporting governance of taxonomies, ontologies, metadata models, knowledge graphs, and semantic architectures within complex content, knowledge management, search, or AI-enabled environments. Advanced experience using LLM-assisted and automated methods for taxonomy/ontology development and content classification, with human-in-the-loop review. Advanced hands-on experience with Graphwise Graph Modeling, GraphDB, Semantic Analytics, Graph Automation, GraphRAG, PoolParty, and human-in-the-loop review methodologies, including applying and contributing to governance standards and evaluation frameworks for semantic enrichment, automated classification, and knowledge graph development. Deep understanding of semantic web and knowledge representation standards, including SKOS, RDF, OWL, and SPARQL, with demonstrated experience applying these technologies to complex knowledge architecture initiatives. Experience supporting the architecture, implementation, and governance of knowledge graph initiatives, including evaluation and optimization of automated tagging, classification, entity extraction, semantic enrichment, and retrieval methodologies through both machine learning and symbolic AI approaches. Proven ability to collaborate with cross-functional teams and partner with AI architects, search engineers, application developers, UX professionals, product leaders, and business stakeholders to support information architecture standards, semantic strategies, and platform requirements. Experience evaluating, adapting, and supporting governance of industry-standard taxonomies and ontologies, such as NICE, ESCO/O*NET, and related frameworks, including content mapping, semantic normalization, and integration of legacy and third-party knowledge assets into machine-readable knowledge structures. Demonstrated ability to communicate and support content architecture, content intelligence, and semantic enrichment approaches across complex technology ecosystems and content supply chains. Proven success balancing longer-term architectural considerations, governance requirements, and knowledge maturity goals with near-term product milestones, business priorities, and MVP delivery requirements. Demonstrated ability to anticipate, analyze, and resolve complex challenges affecting content reuse, discoverability, interoperability, and knowledge governance while supporting alignment across multiple stakeholder groups and platforms. Preferred Field Of StudyAdvanced degree in library/data/information science, computer science, computational linguistics, knowledge engineering, or related disciplinePreferred Years Of Experience10+ years of progressively responsible experience supporting taxonomy, ontology, metadata, knowledge graph, or semantic architecture initiatives, including experience contributing to standards, collaborating with cross-functional technology and product teams, supporting governance of knowledge ecosystems, and enabling search, personalization, content interoperability, or AI-driven knowledge applications. Description Of Preferred ExperienceKnowledge management, taxonomy, ontology, semantic architecture, or related certification a plus. International experience and/or non-English language competency, such as Spanish, Japanese, or Chinese, a plus. Nonprofit, professional association, or volunteer engagement experience a plus. Experience participating in Agile programs or projects, especially those involving content supply chain improvement, platform implementation, or content operations. Familiarity with architecture and development concepts and terminology, including application modeling, object-oriented concepts, APIs, integration patterns, and structured data. Familiarity with content standards, including XML, DITA, JSON, and HTML, and semantic standards such as SKOS, RDF, and OWL. General familiarity with content scripting languages and approaches, including XSLT, CSS, Python, or related tools. Coursework or applied experience in application development, content architecture, information architecture, data architecture, or scripting languages. Vendor management experience a plus. Experience with data/information architecture, content analytics and enrichment, content conversion, and search/discovery optimization a plus. Certification And Licensing PreferredAI/machine learning certificationsCompetencies/Skills RequiredExcellent written and verbal communication skills with strong knowledge of English grammar, spelling, and punctuationAbility to function effectively in a collaborative environment and as a strong individual contributorStrong organizational skills, attention to detail, and demonstrated ability to manage multiple projects with varied priorities and deadlines simultaneouslyThis position may require periodic onsite attendance, either currently or in the future, based on business needs. Occasional travel may also be required to attend company-sponsored events, meetings, all-hands gatherings, training sessions, or other activities necessary to support the essential functions of the role. Equal Opportunity Employer (EEO) ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability. Posted Salary Range USD $98,679.00 - USD $148,020.00 /Yr.Benefits InformationBenefits Information available below:ISACA Career Opportunities and Benefits Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Industry Associations

Learning Experience Designers on our Clinical and Business Applications Training team are responsible for the end-to-end design, development, and maintenance of engaging and effective training content for various enterprise IT systems, with a strong focus on our Electronic Health Record (EHR) system, Epic. The ideal candidate blends expertise in instructional design principles, multimedia content creation, and an understanding of the clinical/operational context of healthcare IT. They will also be a forward-thinker, leveraging modern digital tools, including AI, to enhance content creation efficiency and learner experience.Note: This is a hybrid position in Seattle, WA. Required Education And ExperienceBachelor’s degree in Instructional Design, Education Technology, Health Informatics, or a related field or equivalent experience. Experience: Minimum of 3 years of experience in instructional design and content development. Expertise using industry-standard authoring tools like Articulate Storyline/Rise and TechSmith Camtasia/Snagit. Demonstrated experience designing and developing software simulation training. Technical & Soft Skills: Strong understanding of modern web-based learning principles and multimedia development. Aptitude for learning and applying new technologies, with a specific, articulated understanding of how to leverage Artificial Intelligence (AI) for content development efficiencies. Excellent written and verbal communication skills, with the ability to translate complex technical information into easily understandable learning content for diverse audiences (clinical, administrative, and technical). Epic certification is required within 3 months of employment if necessary. 2 test retakes will be allowed during the 3 month timeframe.Required CredentialsN/A.PreferredMaster’s degree in a relevant field. Current Epic Training Certification/Accreditation/Proficiency in at least one module (e.g., Willow, Prelude, Cogito). TechSmith Camtasia and/or Snagit Certificate. Experience administering or publishing content within an industry-standard LMS. Experience developing visually appealing graphics for training content. Experience focused specifically on Healthcare IT systems training (EHR/EMR). Experience delivering instructor-led training in person and virtually Experience creating and maintaining ServiceNow Knowledge Base articles. Prior experience in a rapid development environment.Compensation Range$97,665.00 - $146,497.00 per yearSalary InformationThis compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.Disclaimer for Out of State ApplicantsThis compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.Benefits InformationSeattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.About UsHope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECUREOur founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.Our Commitment Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitals and Health Care

***Active DoD Security Clearance Preferred******US Citizenship Required******NO VISA SUPPORT or C2C******On-site in OKC Required***Primary FunctionLong Wave Inc. is seeking a Technical Publications Manager to lead the development, modification, and delivery of technical publications supporting Department of Defense (DoD) programs. This position is responsible for managing a multidisciplinary Technical Publications team consisting of Data Authors, Technical Writers, and Graphic Artists responsible for developing and maintaining Interactive Electronic Technical Manuals (IETMs), NATOPS/NATIP publications, technical manuals, and associated technical data products derived from engineering source data.The Technical Publications Manager will provide technical and functional leadership across the publication development lifecycle, ensuring technical content is accurate, complete, properly structured, configuration controlled, and compliant with contractual, customer, and applicable publication standards. This position requires strong leadership and technical publication experience, with an emphasis on S1000D, structured authoring, engineering source data analysis, and XML based publication environments.Essential ResponsibilitiesManage the development, revision, and delivery of Interactive Electronic Technical Manuals (IETMs), NATOPS/NATIP publications, technical manuals, data modules, illustrations, and associated technical data products.Oversee the development of new IETM and NATOPS/NATIP content from engineering source data.Lead the review and modification of existing data modules.Provide technical oversight of S1000D publication development.Oversee the use of authoring and technical publication tools, including EAGLE, Arbortext, and other XML-based authoring and publication environments.Manage technical schedules, resource forecasts, workload assignments, priorities, and support program milestones and contractual deliverables.Lead and support formal technical publication reviews, customer reviews, validation and verification activities, and delivery acceptance processes.Support proposal and program planning activities, including Basis of Estimate (BOE) development, staffing estimates, schedule development, technical publication planning, and identification of risks and dependencies for new and existing programs.Perform other duties as assigned.Work ConditionsEmployee will be working within an office environment. Employee may be expected to travel on occasion to locations where specific PPE or attire is necessary.Job RequirementsMinimum Requirements:Bachelor's degree in Technical Communication, Engineering, Information Technology, Computer Science, or a related technical field, or an equivalent combination of education and relevant professional experience.5+ years of professional experience in technical publications, technical writing, technical data development, or a related field.2+ years of demonstrated leadership, team lead, or management experience within a technical publications or technical data environment.Demonstrated experience developing technical publication content from engineering source data and translating complex engineering information into accurate operational and maintenance content.Ability to interpret engineering dataWorking knowledge of S1000D, including data modules, structured content, applicability, BREX, and Common Source Database (CSDB) environments.Experience with structured authoring and XML-based technical publication development.Strong written and verbal communication skills with demonstrated ability to communicate technical and programmatic information to employees, customers, and leadership.US Citizenship and eligibility for a DoD Security Clearance is required.Active DoD Secret clearance or higher is preferred.Preferred RequirementsExperience supporting DoD aerospace, aviation, training system, or other complex defense programs.Experience managing technical illustrations, graphics development, and integration of illustrations into technical data products.Familiarity with MIL-STD and Navy technical publication requirements and applicable DoD technical data standards.Familiarity with Earned Value Management (EVM) and working within cost and schedule-controlled DoD programs.Experience supporting AS9100 or equivalent Quality Management System requirements.Position BenefitsAs a full-time employee of Long Wave, you are eligible for our benefits package including:Competitive SalaryMedical, Dental & Vision coverage401kEducational AssistanceLife InsuranceEmployee Assistance Programs & Work/Life SolutionsPaid Time OffThis position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.EOE AA M/F/Vet/Disability Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

***Active DoD Security Clearance Preferred******US Citizenship Required******NO VISA SUPPORT or C2C******On-site in OKC Required***Primary FunctionLong Wave Inc. is seeking a Technical Writer to develop, revise, and maintain clear and accurate technical content supporting Department of Defense (DoD) programs. The Technical Writer will use engineering source data, existing technical documentation, subject matter expert input, and approved technical information to develop and update IETMs, NATOPS/NATIP publications, technical manuals, procedures, and associated technical data products.The position will focus on transforming complex engineering and technical information into clear, concise, usable content for operators, maintainers, instructors, and other end users while ensuring content remains technically accurate, configuration controlled, and compliant with applicable customer and DoD technical publication requirements.Essential ResponsibilitiesDevelop, write, revise, and maintain technical content for IETMs, NATOPS/NATIP publications.Review and interpret engineering source data.Translate complex engineering and system information into clear, concise, and technically accurate content appropriate for the intended operator, maintainer, or end user.Develop new publication content and revise existing content to incorporate engineering changes.Develop and update operational descriptions, maintenance instructions, troubleshooting information, procedures, warnings, cautions, notes, and other technical content as required.Work with Data Authors to ensure written technical content is appropriately structured and incorporated into S1000D data modules.Use EAGLE, Arbortext, and other technical publication or XML-based authoring tools.Coordinate with Engineering, Product Lifecycle Management, Curriculum, and subject matter experts.Maintain traceability between technical content and applicable approved engineering source data.Work with Graphic Artists to identify illustration requirements.Participate in peer reviews, technical reviews, customer reviews, validation and verification activities.Ensure technical content complies with applicable writing standards and customer requirements.Support configuration and change control activities to ensure publication content remains aligned with the approved product configuration.Perform other duties as assigned.Work ConditionsEmployee will be working within an office environment. Employee may be expected to travel on occasion to locations where specific PPE or attire is necessary.Job RequirementsMinimum Requirements:Bachelor's degree in Technical Communication, English, Engineering, or a related field, or an equivalent combination of education and relevant professional experience.1+ years of professional experience in technical writing, technical publications, technical data development, or a related field.Experience developing or revising technical manuals, IETMs, NATOPS/NATIP publications.Familiarity with S1000D and structured technical publication concepts.Familiarity with EAGLE, Arbortext, or equivalent technical publication and structured authoring tools.Strong technical writing, grammar, editing, research, and communication skills.US Citizenship and eligibility for a DoD Security Clearance is required.Preferred RequirementsExperience supporting DoD aerospace, aviation, training system, or other complex defense programs.Experience developing or revising Navy IETMs and NATOPS/NATIP publications.Experience developing new technical content from aircraft or system engineering source data.Experience developing operational and maintenance procedures for complex hardware/software systems.Experience supporting technical publication validation and verification activities.Familiarity with Earned Value Management (EVM) and working within cost and schedule-controlled DoD programs.Experience supporting AS9100 or equivalent Quality Management System requirements.Active DoD Secret clearance or higher is preferred.Position BenefitsAs a full-time employee of Long Wave, you are eligible for our benefits package including:Competitive SalaryMedical, Dental & Vision coverage401kEducational AssistanceLife InsuranceEmployee Assistance Programs & Work/Life SolutionsPaid Time OffThis position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.EOE AA M/F/Vet/Disability Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing

Direct message the job poster from Cyient Rakesh G Rakesh G Lead Talent Acquisition Specialist | Strategic Hiring | Talent Building | Business & Stakeholder Partnership Develop Operators Manual (OM), Workshop Manual (WSM), Assembly Instruction (AI) and related Annotated Topic List (ATL).Access Engineering Systems and gather material for content creation.Update ATLs if information is insufficient.Update the manuals based on ECNsReview the drafts created and publish themUpdate ATL for latest known translation requirements.Global Process support for other Tech Information teams.Educational Qualification:BE/BTech in Mechanical/Automobile Engg4 to 6 years of experience in Technical Writing, preferably in Automotive Domain.Certification in Technical Writing would be an added advantage.Required Skills:Familiarity with agricultural equipment's/automobile parts/components is helpful.Experience working with electrical schematics will be an added advantage.Should be able to understand Mechanical Drawings, 3D Models and Orthographic Projections.Excellent organization, communication, and interpersonal skillsAbility to create/modify illustrations using Adobe Illustrator.Should be well-versed with Windchill, Arbortext Editor, Creo Illustrate, Adobe Illustrator, Photoshop, Adobe InDesignShould have sound knowledge in automotive parts and their applications.Should be a quick learner and should be able to work independently with a minimum supervision.Should have good customer handling skillsRoles & ResponsibilitiesTechnical Writer with 4-6 yrs of experience in the creation of Technical Manuals, STE, DDLC, DITA and Workshop Manuals, Operators Manuals, Service Bulletins, Assembly Instructions, Knowledge Objects, Schematics, and more for automotive/agriculture equipment. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing Industries Automation Machinery Manufacturing and Aviation and Aerospace Component Manufacturing

Technical Writer - Medical Domain:The ideal candidate should be proficient with Oxygen XML and Adobe FrameMaker, skilled in technical illustrations using Adobe Photoshop, Adobe Illustrator, and Snagit, and experienced with CMS platforms such as SDL (mandatory) and Astoria (good to have).This role involves continuous interaction with DevOps, UI/UX, V&V, PSR (Cybersecurity), and Program SMEs (LSI, LSD, and LPI) to gather inputs, clarify technical details, and collaborate effectively to ensure timely and accurate completion of all manuals.Maintenance of manuals and labeling:Ensuring all the product manuals and labeling are up to date. Also work with external agencies for translation work.Must have skill sets:Familiarity with conventions in form, structure, and notation of technical writingExceptional written, organizational, inter-personal, project management, and communication skillsProficiency in Framemaker, XML authoring tools, content management systems, Excel, Word, Outlook, Photoshop, Illustration, InDesign, and PowerPointWriting experience in the medical device industry or any relevant industryExperience in writing user and service manuals / documents, and using content management systems and xml authoring toolsUnderstanding of the software development cycleFunctional knowledge in a wide range of technologies such as HTML and VB Script. Show more Show less Seniority level Associate Employment type Full-time Job function Writing/Editing Industries Medical Equipment Manufacturing, IT Services and IT Consulting, and Medical Practices

Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionPerforms routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholdersJob Description Summary Provides specialist operational support across GAP quality assurance, complaints management and training. The role is responsible for strengthening quality controls, monitoring complaint and service trends, supporting root cause analysis, developing learning interventions and ensuring that GAP processes are applied consistently, accurately and in line with governance, audit and customer-service expectations.Job DescriptionThe successful incumbent is responsible for:supporting the end-to-end GAP quality assurance, complaints and training functions within the business,reviewing work outputsProviding complaint responses to all stakeholders (including regulators and internal stakeholders)Process adherence and customer communication to identify quality risks, training gaps and improvement opportunities,Supporting Team Leaders, Knowledge Management, GAP operations and other stakeholders with technical guidance, coaching, reporting and remediation actions, andContributing to continuous improvement initiatives, audit readiness, governance controls and the embedding of standardised GAP processes.Key result areas and work descriptors:Complaints ManagementEnsure that all levels of complaints are acknowledged and responded to within SLA.Respond to complaints from social media, ombud , management and legal origin.Report into greater group complaints structure and to GAP management.Maintain a central complaints register to track volumes, ageing, complaint categories, root causes, accountable owners, resolution actions and customer outcomes.Perform complaint investigations by reviewing case history, supporting evidence, system notes, communication records and applicable process requirements.Identify complaint themes, repeat failures, service breakdowns and conduct risks, and escalate material issues for corrective action and management attention.Draft clear, accurate and professional complaint responses that are evidence-based, empathetic and aligned to business, legal, compliance and customer-service standards.Coordinate remediation actions with operations, quality assurance, training, legal, compliance and management stakeholders to prevent recurrence and improve customer outcomes.Prepare regular complaints MI, trend analysis and insight reports for GAP management, governance forums and broader complaints reporting requirements.GAP Service Delivery, Complaints and Stakeholder SupportDeals with escalated GAP client queries and complaints and supports resolution through clear investigation, root cause analysis and stakeholder follow-up.Responsible for supporting reputation risk management by ensuring complaint responses are accurate, professional, evidence-based and aligned to process requirements.Plans and performs daily specialist activities in accordance with GAP Standard Operating Procedures, quality checklists, mandates and agreed service standards.Takes ownership of quality-related interactions across organisational boundaries, including engagement with GAP operations, SuperFund, Claims, Finance, Compliance, Legal, Knowledge Management and Team Leaders where required.Keeps up to date with GAP product, process, system, governance and legislative changes and shares relevant knowledge with the team through coaching, training and process updates.Personal EffectivenessAccountable for service delivery through own efforts.Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.Makes increased contributions by broadening individual skills.Collaborates effectively with others to achieve personal results.Accepts and lives the company values.Quality AssurancePerforms quality assurance reviews across applicable GAP work outputs, including customer communication, complaint handling, calculations, workflow actions, system updates and supporting evidence.Applies agreed QA methodology, sampling principles, check sheets and error classifications to support consistent and auditable quality reviews.Identifies QL1, QL2 and QL3 errors, complaint themes, process deviations and training gaps, and ensures these are recorded for trend analysis and management reporting.Provides constructive feedback, coaching input and escalation support for complex, high-risk or recurring quality matters.Supports the development and maintenance of QA registers, dashboards, MI packs and evidence files for audit, management review and quality forum reporting.Training and Capability DevelopmentDesigns, coordinates and delivers structured GAP training, refresher sessions and coaching interventions for new and existing staff.Develops and maintains learner guides, assessments, attendance records, training evidence and post-training feedback summaries.Translates QA findings, complaints, assessor feedback, audit findings and operational risks into practical learning topics and remedial action plans.Monitors training effectiveness through assessments, feedback forms, quality trends and evidence of improved process adherence.Specific KRA’sKeeping abreast of GAP product, claims, complaints, quality assurance, training and governance developments.The ability to access, interpret and integrate information quickly across SOPs, claims records, complaint evidence, QA findings and system information.Handling of extraordinary cases, complex complaints, high-risk quality failures and urgent stakeholder escalations.Responsible for supporting point-of-contact resolution and liaising with other business units where necessary to finalise customer, complaint, QA or training-related matters.Responsible for analysing and documenting quality trends, complaint root causes, training needs and corrective actions.Supports and participates in the continuous improvement of GAP processes, controls, SOPs, templates, checklists and knowledge material.The ability to implement process controls, QA gates, complaint tracking and training interventions to reduce operational, financial, compliance and reputational risk to the business.The successful applicant should substantially meet the following requirements:Produce and maintain QA, complaints and training reports, dashboards, registers and evidence files for management review and audit readiness.Perform ad hoc specialist tasks as requested by seniors, Team Leaders, Knowledge Management or GAP leadership.Produce business reports on an ad hoc, weekly, monthly or quarterly basis, including QA trends, complaint themes, training outcomes and corrective actions.Work actively with support areas to achieve service standards, quality targets and complaint resolution outcomes.Inform key stakeholders of relevant GAP product, process, legislative, audit, quality, training or complaint-related changes.Perform root cause analysis on errors, complaints and process failures and provide feedback to the relevant internal value chain.Computer literacy essential (Word/Excel/Outlook/PowerPoint) – intermediate level.Knowledge of GAP products, group risk benefits, claims administration, complaints handling or related retirement fund processes is advantageous.Experience in quality assurance, training, coaching, complaints resolution, root cause analysis or operational governance is strongly advantageous.Excellent written and verbal communication skills, including the ability to draft professional complaint responses, feedback notes, training material and management summaries.Strong interpersonal, facilitation, negotiation and stakeholder management skills.Able to work under pressure, manage sensitive matters and apply sound judgement in high-risk or high-impact situations.A passionate team player who supports a culture of quality, accountability, learning and continuous improvement.Must display sound planning, organising, reporting and follow-through skills.Able to display tact, diplomacy and empathy when dealing with complaints, coaching conversations and sensitive customer matters.Sound problem-solving skills with the ability to take ownership of quality issues, training gaps and complaint-related risks.Matric or relevant tertiary qualification.Strong desire to provide superior service and improve customer, intermediary and stakeholder outcomes.Very strong analytical and logical reasoning skills, with the ability to identify themes, risks, trends and practical corrective actions.Self-motivated and action-orientated, with high levels of energy and self-confidence.Knowledge of retirement fund administration, Section 37C, group life assurance, claims processes, audit requirements or financial services legislation is advantageous.At least 5 years’ retirement fund, group risk, claims, client service, quality assurance, complaints or training experience.System knowledge such as Compass, Chorus, EMS or other relevant claims, workflow and reporting tools is advantageous.Third party administration, insurance, claims or group risk experience is advantageous.Proven ability to work independently and proactively while maintaining accurate records and evidence.naSkillsAccounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report ReviewCompetenciesDecision QualityDirects WorkEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducationNQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalentClosing Date09 September 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.The Old Mutual Story! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries Financial Services

Direct message the job poster from Totalmobile Ltd Gareth Stirling Gareth Stirling Recruitment Business Partner | Building High-Impact Teams at Totalmobile | Employer Branding Advocate The way the world delivers field services is changing fast. Totalmobile is right at the centre of that change.As the UK and Ireland's leading Field Service Management provider, Totalmobile supports more than 1,000 organisations and 500,000 mobile workers with software that keeps essential services moving. From housing providers and local authorities to healthcare, utilities, and infrastructure organisations, our technology helps frontline teams deliver critical services more effectively.Every day, people rely on Totalmobile solutions to manage complex operations, keep communities safe, and ensure essential work happens when and where it should. Behind every successful deployment is clear, accurate documentation that helps customers unlock the full value of our products.That's where this brand new role comes in.The story so farOver the last year, our Product Documentation function has been on a transformation journey.We've introduced a modern authoring platform, launched a new public documentation site, redesigned and standardised release notes, and moved away from Confluence to create a more scalable, structured approach to content management. The impact has been significant, with positive feedback from both customers and internal teams.But we're not finished.As our product portfolio continues to evolve, so does the demand for high-quality documentation. We have ambitious plans for the future, including documentation analytics, multimedia content, chatbot integration, localisation, and new ways of helping customers access the information they need.To support the next phase of that journey, we're looking for a Technical Author who wants to take ownership of one of the most important documentation areas in our business.A product with real impactThis role will focus on Connect, one of Totalmobile's largest and most powerful products.Connect helps organisations manage the complete lifecycle of work, bringing together planning, scheduling, job management, mobile working, resource coordination, and real-time operational visibility within a single platform. It plays a critical role in helping customers deliver high-quality services efficiently, while maintaining control over complex operations and field-based work.Significant progress has already been made in building the documentation foundation for Connect. With the core framework approximately 70% complete, we're now looking for someone who can build on that success, become the long-term owner of the product documentation, and continue raising the standard of content delivered to our customers.The roleAs a Technical Author at Totalmobile, you'll take end-to-end ownership of documentation for Connect.You'll immerse yourself in the product, developing deep expertise in how it works and how customers use it in the real world. You'll review, improve, and expand existing content while creating new documentation that helps users confidently navigate complex workflows and features.This isn't a role where information simply arrives in your inbox. You'll work closely with Product Managers, Developers, QA Engineers, Support Teams, and Subject Matter Experts to uncover insights, understand product changes, and ensure documentation remains accurate and relevant as our software evolves.You'll be responsible for producing user guides, release notes, feature documentation, and supporting content, while continuously improving information architecture, navigation, discoverability, and overall content quality.Most importantly, you'll help establish our documentation as a trusted source of truth that enables customer self-service, improves product adoption, and enhances the overall customer experience.What you'll bringWe're looking for an experienced Technical Author with a strong track record of creating end-user software documentation.You'll have experience owning documentation within a software environment and a genuine passion for helping users understand complex products through clear, well-structured content. You'll understand structured authoring principles and information architecture, with the ability to organise documentation in a way that makes it easy to find, navigate, and consume.You'll be a confident communicator who can work independently, build relationships across technical and non-technical teams, and quickly develop an understanding of complex software products.Exceptional writing, editing, and proofreading skills are essential, along with a meticulous attention to detail and a commitment to quality.Experience with tools such as MadCap Flare, RoboHelp, or similar help-authoring platforms would be highly beneficial.Why TotalmobileThis is an opportunity to join a team where documentation is genuinely valued and recognised as a key part of the customer experience.You'll have ownership of a major product area, the freedom to influence how documentation evolves, and the chance to contribute to exciting future initiatives involving analytics, AI-powered content experiences, multimedia, and localisation.Most importantly, you'll see the direct impact of your work. Every guide, release note, and knowledge article you create will help organisations deliver vital services more effectively and help users get the most from technology that supports communities every day.If you're passionate about creating documentation that informs, empowers, and improves customer outcomes, we'd love to hear from you.At Totalmobile, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing and Information Technology Industries Software Development and IT System Custom Software Development

Technical Author - Amsterdam (Hybrid) - ALTENThe PositionAs part of our continued growth, we are looking for a Technical Author to join our team and contribute to ongoing client projects.As a technical author your main tasks will include :Being responsible for all customer-oriented technical documentation.Developing technical user documentation for our high-tech products.Collecting technical information, researching technical specifications, and consulting specialists across the organization.Testing procedures on actual systems to ensure accuracy.Writing and maintaining clear, concise text for Operator Manuals, Maintenance Manuals, and System Manuals in S1000D/XML format.Collaborating closely with internal departments to ensure documentation reflects current product configurations.Ensuring compliance with the S1000D documentation standard and other relevant regulations.Contributing to the continuous improvement of authoring processes and documentation quality.Your ProfileDutch security clearance is required due to work in the defense sector. Only candidates who meet government eligibility requirements for this screening will be considered.Bachelor’s or master’s degree in electrical or mechanical engineering or a relevant technical field.Minimum of 4 years of experience in technical authoring, preferably in an industrial or defense-related context.Knowledge and experience with industry standards such as S1000D or DITA is a plus.Knowledge/experience in the field of Simplified Technical English (STE) is a plus.Strong technical background in electrical and/or mechanical engineering.Ability to interpret and explain complex systems and procedures clearly and accurately.Experience in the naval or military industry is an advantage.Knowledge of structured data documentation (XML) and experience with CSDB/CMS.Experience with authoring tools such as WebX (preferred), Arbortext, Oxygen XML Editor, or AuthorIT.Ability to lead documentation projects from start to finish.Ability to work independently, take initiative, and collaborate effectively in a team.About ALTENALTEN is a world leader in engineering and technology consulting, with over 57,700 employees in more than 30 countries. We support major companies in their innovation, R&D, and digital transformation projects across sectors such as automotive, aerospace, energy, finance, life sciences, and telecommunications.Present in the Netherlands for over 20 years, ALTEN operates from its offices in Eindhoven, Capelle aan den IJssel, Apeldoorn, Groningen and Amstelveen. Today, with a team of 600+ consultants, ALTEN offers a wide range of expertise across Engineering and IT fields. From Automotive to Railway, and Defence to Aeronautics, our experts deploy their knowledge to provide innovative solutions in a dynamic and forward-thinking environment.Ready for a new challenge?Apply now and take part in innovative and impactful projects at ALTEN! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

Empresa: VIXParResponsabilidades e Atribuições✔️ Planejar, estruturar e desenvolver conteúdos educativos, para aplicação nos treinamentos e programas de ensino internos da Empresa. Desenha materiais de aprendizagem com alto nível de detalhamento, de modo a atingir a eficácia do desenvolvimento interno.Requisitos e Qualificações🎓 Ensino superior completo;📝 Experiência comprovada na área ou função.Benefícios🩺 Plano de Saúde;🦷 Plano Odontológico;🍽️ Vale-Alimentação;🚌 Vale-Transporte;💰 Previdência Privada;💚 Seguro de Vida;🏦 Acesso à Cooperativa de Crédito.Acreditamos na igualdade de oportunidades e incentivamos especialmente pessoas com deficiência, mulheres e perfis diversos a se candidatarem. Valorizamos a segurança, a inovação e o respeito. Se você compartilha desses valores e tem paixão por fazer a diferença, queremos você em nosso time!Junte-se a nós e ajude a mover o mundo com excelência! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Transportation, Logistics, Supply Chain and Storage

Local: Belo Horizonte/MGHorário: Segunda a sexta-feira, com 1 hora de almoço.Salário: A combinarContrato: CLTModalidade: 100% presencial (Híbrido após 3 meses de experiência, sendo 4 dias presenciais e 1 dia home office)Principais AtividadesUpload de Documentos: Inserir arquivos, certidões, laudos e Notas Fiscais nas plataformas oficiais de cada cliente;Controle de Prazos: Monitorar calendários e cronogramas para garantir o envio dos documentos dentro das datas limites exigidas;Validação de Formatos: Checar se os arquivos atendem às exigências de extensão, tamanho e nomenclatura exigidos pelo portal;Triagem de Pendências: Acompanhar o status das postagens para corrigir rapidamente documentos que foram recusados ou reprovados;Suporte a Auditorias: Organizar os comprovantes de envio e protocolos de aceite do portal para demonstrar conformidade;Realizar outras atividades inerentes à função.RequisitosEnsino Superior em andamento em Administração, Ciência da informação, Gestão Documental, Biblioteconomia, Arquivologia, Direito ou áreas correlatas;Experiência prévia com portais de terceiros e rotinas de gestão documental;Conhecimento básico de LGPD aplicado à gestão de documentos;Conhecimento intermediário em Excel e Word;Diferenciais: Vivência em gestão documental de obras, manutenção industrial ou engenharia;Diferenciais: Familiaridade com ferramentas corporativas como SharePoint, Fluig e Teams.BenefíciosPlano de Saúde e Odontológico (coparticipativos);Seguro de Vida;Vale-transporte;Vale Alimentação/Refeição;Premiação mensal no Cartão Flash, vinculada ao atingimento de metas;Recrutamento Interno, valorizando o desenvolvimento dos colaboradores;Day Off no mês de aniversário;Bônus de R$ 100,00 no mês de aniversário;TotalPass;Parceria com empresa de viagens;Clube de Benefícios Allya, com descontos em cursos, graduação, pós-graduação, idiomas, restaurantes, farmácias, cinemas e diversos estabelecimentos;Parcerias com descontos em restaurantes, estacionamento, óticas e clínicas veterinárias próximos ao local de trabalho.Acreditamos que a diversidade fortalece nosso time. Por isso, essa vaga é extensiva a pessoas com deficiência (PCD). Show more Show less Seniority level Internship Employment type Full-time Job function Administrative Industries Engineering Services

Position: Technical writer (Semiconductor Domain) Experience: 3 to 6 years Work Location: Chennai / Bangalore Requirements: Excellent English language communication and written skills. Bachelor's degree in engineering with 3 to 6 years of technical writing experience. Rich knowledge in Document Development Life Cycle (DDLC), structured authoring, content reuse, and single-sourcing. Experience in the following content authoring, publishing, and governance tools: DITA-XML, OxygenXML Editor, Adobe…

Role : Technical Writer Experience: 5 years - 7 years Location : Bengaluru / chennai Location: PAN India JD: Candidate must have an exp with telecom /Networking Domain Strong written and verbal communication skills Ability to understand technical systems (SDLC / software products) Experience in structured documentation (DITA, XML preferred) Proficiency in tools such as: MS Word, FrameMaker etc. Knowledge of Agile methodology and documentation practices Ability to work with cross-functional teams