Cloud & Infrastructure Documentation Jobs

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management.You will create practical technical content that guides Okta's broad technical community, including application developers and integration partners  to adopt, integrate, and deploy our solutions successfully.If you have a passion for learning new technologies and want to help us drive the adoption and reach of our products and platform, this is the place for you! Location: Bengaluru, Karnataka, IndiaWork Mode: Hybrid (2 days Onsite per week)Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." What you’ll be doingDesign, develop, edit, and deliver accurate and effective developer documentation for Okta products.Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.Follow our documentation guidelines to produce high quality documentation.Prioritize projects when working with multiple engineering teams.Collaborate with developers to review API documentation.Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance. What you’ll bring to the roleMinimum 4 years relevant experience writing documentation for Cloud or Enterprise products.Bachelor’s degree or certificate in Technical Writing is preferred.Self-starter who thrives in a fast-paced environment.Excellent written and verbal communication skills.Experience writing SDK, CLI, or developer tools documentation.Experience writing developer documentation and release notes.Experience with Markdown, Visual Studio Code, Acrolinx, and source code control tools such as Git and GitHub.Familiarity working with Jira and Confluence.Good collaboration skills with the writers and cross-functional teams. And extra credit if you have experience in any of the following!Strong ability to understand the application of security products in the real world and produce use case-based content.Knowledge of Okta or similar identity and access management solutions.Experience with DITA, OpenAPI, and any API management and publishing platform.Experience working in an Agile environment.Education:A Bachelor’s degree in Engineering, Information Systems, Technical Communications, or a related technical field.#P22406 The Okta ExperienceSupporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + CommunityWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Computer and Network Security

Join our TeamAbout This OpportunityJoin Ericsson and help solve complex infrastructure challenges that power global connectivity. We're seeking a Level 2 Unix/Linux Systems Specialist to lead technical operations, manage customer-facing support, and coordinate offshore teams. You'll ensure production systems meet Service Level Agreements while working with industry-leading technologies across Solaris, Linux, and cloud platforms.What You Will DoLead technical coordination on customer sites and oversee offshore teams to maintain system performance and stabilityProvide advanced technical support for Solaris, HP-UX, Red Hat Linux, high-availability clusters, and disaster recovery solutionsParticipate in customer projects involving Red Hat, Oracle, Dell, HP, and other enterprise technologiesAdvise on system integration, architecture, and solutions; support customer presentations and documentationManage customer technical requests independently and provide regular progress updatesHandle critical incidents, outages, and disaster recovery scenarios from inception to resolutionTroubleshoot operating systems, restore systems after failures, and plan recovery strategiesCoordinate with design teams, Level 3 support, and vendors to resolve complex technical issuesDevelop and implement automation using Ansible and Infrastructure-as-Code toolsMaintain system configurations, plan changes, and follow ITIL best practicesYou Will Bring8+ years of experience in infrastructure, NFV, SDN, or cloud environmentsHands-on expertise managing Solaris 10/11 systems, including recovery proceduresExperience with SPARC/Oracle hardware, LDOM, Zones, Oracle VM, and Sun Cluster technologiesProficiency with storage systems (ZFS, UFS, QFS) and enterprise storage solutionsStrong knowledge of Red Hat Enterprise Linux (RHEL 6/7/8/9), HP-UX, and clustering solutionsAbility to work independently with customers and manage technical requestsExperience with ITIL processes and incident managementUnderstanding of virtualization, automation concepts, and monitoring toolsDegree in Computer Science or related field (or equivalent experience)Willingness to learn continuously with minimal supervisionWhy join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: United Arab Emirates (AE) || DubaiReq ID: 788281 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Other Industries Telecommunications

Careers/MarketingSenior Technical Content StrategistContentRemote UAERemotePart-time7+ yearsTranslate our highly complex architectural and engineering feats into compelling whitepapers, technical blogs, and thought leadership articles aimed at CTOs and enterprise architects.Apply Now+6468 ApplicantsThe roleTranslate our highly complex architectural and engineering feats into compelling whitepapers, technical blogs, and thought leadership articles aimed at CTOs and enterprise architects.What you'll do—Interview lead engineers to extract deep technical insights.—Write authoritative thought leadership content on cloud architecture, AI, and Web3.—Develop the editorial calendar for our engineering blog.—Ensure technical absolute accuracy while maintaining an engaging narrative.What we're looking for—Former software engineer or 7+ years writing strictly technical content.—Deep understanding of modern cloud infrastructure and programming paradigms.—Ability to write at a level that commands respect from senior engineers.—Exceptional English writing and editing skills.What we offer—Flexible, output-based hours—Premium rates for specialized writingAt a glanceDepartment MarketingTeam ContentLocation Remote UAEWork mode RemoteType Part-timeExperience 7+ yearsStatus Live / OpenPosted 03 Aug 2026Stack & toolsMarkdownGitHubNotionApply NowApplySubmit your applicationWe read every application. Please share your most relevant work, code or writing. A human will review this.Full name *Email *Phone *Country of residence *City *Years of experience *LinkedIn profile *Portfolio / Website (Optional)Why are you a fit? *CV / Resume *Click or drag file to upload (PDF, DOCX)All fields required unless marked optional.More in MarketingHead of Digital MarketingGrowth Remote UAE RemoteView →Email Marketing & Automation ManagerLifecycle Remote UAE RemoteView →Senior Copywriter (Tech & SaaS)Content Remote UK RemoteView → Show more Show less Seniority level Mid-Senior level Employment type Part-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

With offices in Australia, Canada, USA, Southern Africa, Ghana, Philippines, Argentina and Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could take you anywhere in the world. Lycopodium is currently recruiting for a Technical Writer (HSE) to joi…

Job DescriptionSigmatech is seeking a highly qualified Knowledge Manager to support the 3rd Test and Evaluation Squadron (3 TES) at Schriever SFB, CO, a critical unit under Space Training and Readiness Command (STARCOM).This position is responsible for managing and administering the processes, tools, and secure systems that enable 3 TES to identify, document, and access its vital intellectual capital, operational test data, and information content.This role directly supports USSF mission readiness by ensuring that space systems operational test knowledge, tactics, techniques, and procedures (TTPs), and critical lessons learned are securely captured, structured, and made accessible to squadron personnel. The selected candidate will ensure complete alignment with United States Space Force (USSF) Knowledge Management Instructions (SPFIs) and strict cybersecurity/information assurance requirements.Primary ResponsibilitiesStrategic Frameworks: Develop, implement, and maintain a structured knowledge management framework for the squadron, incorporating governance, ownership, review, and adoption processes.TTP & Lessons Learned Capture: Capture, document, and organize critical space systems operational test knowledge, Tactics, Techniques, and Procedures (TTPs), Standard Operating Procedures (SOPs), and test lessons learned to streamline processes and optimize squadron decision-making.Compliance & Records Management: Ensure strict compliance with USSF, Space Training and Readiness Command (STARCOM), and Department of War (DoW) records management policies, cybersecurity, and information assurance directives.Secure Portal Administration: Manage and optimize secure knowledge base platforms and collaboration sites (e.g., SharePoint Online, Intellink, and wiki-based tools), ensuring they are structured, searchable, and compliant across multiple classification domains (NIPR, SIPR, JWICS).Cross-Functional Collaboration: Partner with squadron leadership, test directors, engineers, and support personnel to identify operational knowledge gaps and deploy scalable technical solutions.Training & Onboarding: Train, guide, and support squadron personnel on the utilization of knowledge management systems and information lifecycle best practices.Metrics & Analytics: Establish and monitor adoption metrics, user behavior, and database health to drive continuous improvement of the squadron's knowledge sharing tools.Required ExperienceEducation & Experience: Bachelor's degree in Information Management, Knowledge Management, Computer Science, or a related technical field with 8+ years of progressive experience supporting military operations, defense engineering, or government space programs. (Additional direct military experience or relevant certifications may substitute for a degree).Security Clearance: US Citizenship is required. Candidates must currently possess an active Top Secret clearance with SCI eligibility (TS/SCI).Cybersecurity Compliance (DoD 8140/8570)Must possess an active CompTIA Security+ CE certification (or equivalent DoD 8570 IAT Level II / IAM Level I baseline certification) to obtain administrative-level privileges on squadron systems and networks.Defense Environment Experience: Proven track record managing enterprise collaboration platforms, document repositories, and technical libraries within a complex military test, evaluation, or space operations environment.Deep expertise with collaboration tools (e.g., SharePoint/SharePoint Online, Confluence, Jira).Familiarity with DoD365-Sec or USSF Cloud Hybrid Enterprise Services (CHPS) environments.Strong understanding of metadata tagging, taxonomy creation, and access-control methodologies.Cybersecurity & Compliance: Demonstrated knowledge of DoD Cyber Workforce Framework (DCWF) requirements, and a solid understanding of Risk Management Framework (RMF) security controls for information dissemination.Analytical Skills: Ability to analyze structured and unstructured data, search trends, and platform metrics to continuously optimize information accessibility.Communication: Outstanding verbal and written communication skills, with a proven ability to translate complex technical concepts into user-friendly guides, SOPs, and training modules for squadron personnel.Operational Agility: Ability to thrive in a high-tempo, mission-critical space test and evaluation environment; willingness to travel as required to support squadron mission partners.In compliance with Colorado's Equal Pay for Equal Work Act the salary for this position is $110,000 - $130,000; however, Sigmatech considers several factors when extending an offer, including but not limited to, experience, education/training, key skills, location and often contractual requirements.Sigmatech is an EEO employer, including veterans and individuals with disabilities.Keyword: Information strategy, organizational knowledge, innovation, intellectual capital Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Defense and Space Manufacturing

Job OverviewPenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed's operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality service across agent, member, and employee channels, while overseeing adoption, optimization, and business readiness for emerging AI tools agent-assist capabilities.ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Lead the roadmap, governance, and continuous improvement of AI-enabled knowledge and digital service tools, including chatbot services and agent-assist capabilities, to improve service effectiveness, containment, and user experience. Use Knowledge Management and Knowledge-Centered Service (KCS) concepts to define and evolve PenFed's knowledge strategy, standards, governance, and content lifecycle for internal, external, and AI-assisted service experiences.Design, execute, and manage scalable KM and AI-support solutions, including content optimization, reporting, process automation, and feedback loops that identify knowledge gaps, improve answer quality, and support ongoing platform enhancement.Manage and develop team members, ensuring continued delivery of content to multiple PenFed platforms and channels for internal and external users.Coordinate with business unit stakeholders, project teams, training, compliance, risk, and technology partners to define content requirements, support AI tool rollout and readiness, and provide recommendations for new product launches, system enhancements, and service experience changes.Maintain knowledge of current digital service, knowledge management, and AI industry trends, standards, and governance practices, translating them into practical recommendations for PenFed operations.Manage division policy and procedure revision process.Performs regular team member onboarding, coaching, scheduling, evaluation, corrective action, and career development. Work with internal and external clients to address technical, operational, and programmatic issues affecting knowledge, digital service, and AI platforms, including testing, content readiness, prompt and response quality, and platform performance.Mentor and coach employees while documenting and providing actionable feedback on individual performance.Assist with maintaining PenFed's compliance with all applicable federal, state, and local laws, regulations, and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations.QualificationsEquivalent combination of education and experience is considered.Bachelor's Degree in a related field preferred.Minimum of two (2) to three (3) years of experience in a supervisory role required.Minimum of six (6) to seven (7) years of content management system experience required. Minimum of 2-3 years of technical writing experience preferred. Minimum of one (1) year of experience with AI-enabled platforms, agent-assist tools, or conversational AI solutions preferred.Practical experience with Knowledge Management concepts is required.Expertise in Natural Language Processing, conversational AI, prompt design, search optimization, or related AI knowledge retrieval concepts preferred.Exceptional written communication skills.Strong oral communication skills.Experience in a Salesforce environment is preferred.Strong analytical, interpersonal, and decision-making skills.Technical proficiency in standard business computer operations.Knowledge of financial institution structure, products, policies, and procedures preferred.Experience using A.I. tools preferred.Supervisory ResponsibilityThis position will supervise employees.Licenses and CertificationsThere Are No Additional Licenses And/or Certifications Required.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*TravelAbility to travel to various worksites may be required.Pay TransparencyThe anticipated starting salary range for this role is $69,000.00 - $140,362.00.This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.This position is eligible for an individual performance based annual bonus.BenefitsAt PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.Our PurposeHelping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org . Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Financial Services

Description Duties Description Under the direction of a Training Specialist 2, the Training Specialist 1 will plan and/or assist to organize, develop, conduct, and evaluate training and development programs to improve performance of agency operations. The Training Specialist 1 will focus on developing a mindset that embraces training development activities into all aspects of employee development.Duties Include But Are Not Limited To Serve as a primary administrator of the Statewide Learning Management System (SLMS). Assess training needs by reviewing agency programs and discussing training needs/requirements with program managers and staff. Develop training plans and curriculum to meet identified needs by determining course content, then creating the necessary training materials and job aids. Present training courses in a classroom & virtual settings using selected audiovisual teaching aids and developed training materials. Evaluate training through feedback received from questionnaires, supervisory evaluations, and review of work reports. Analyze data, trends, and identify and recommend new or expanded training programs to supervisors to improve employee performance. Provide technical assistance related to developing and updating training policies and manuals. Facilitate training workgroups and teams, while providing a variety of exercises and activities. Work with others in a collaborative work environment with various projects, such as the Mentorship Program, Orientation and Supervisor Training Programs. Other duties as assigned.Qualifications Minimum Qualifications To be eligible for the Training Specialist 1, G-18 position or the Training Specialist Trainee 1/2, G-NS position, you must meet one of the following conditions as detailed below:NY HELPS*:For Training Specialist 1, G-18: Six years of experience developing and presenting training programs to improve the on-the-job knowledge, skills, and abilities of employees to enable them to carry out the mission.For Training Specialist Trainee 2, G-NS (Equated to G-16): Five years of experience developing and presenting training programs to improve the on-the-job knowledge, skills, and abilities of employees to enable them to carry out the mission.For Training Specialist Trainee 1, G-NS (Equated to G-14): Four years of experience developing and presenting training programs to improve the on-the-job knowledge, skills, and abilities of employees to enable them to carry out the mission.Substitution: An associate's degree may substitute for two years of specialized experience; a bachelor’s degree may substitute for four years of specialized experience; a master’s degree may substitute for five years of specialized experience; and a doctorate may substitute for six years of specialized experience.Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.TransferOne year of permanent, contingent-permanent, or 55b/c service allocated to a G-11 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law or currently serving in the title and eligible for reassignment.ReinstatementIf you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law, if it is in the best interest of the agency. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52-week probation period.55b/c AppointmentThis position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Additional CommentsHours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.There are many benefits to working for the DMV! Including:Paid LeavePaid HolidaysPensionHealth InsuranceDental & Vision CoverageFlex SpendingVoluntary 457B Retirement Saving ProgramHealth Care Spending AccountTuition Assistance ProgramsPublic Service Loan Forgiveness ProgramTransportation Savings ProgramEmployee Assistance ProgramsFor additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.govDMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve. Show more Show less Seniority level Internship Employment type Full-time Job function General Business Industries Government Administration

DescriptionWant to transform how Alexa+ makes life easier and more enjoyable? The Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to create and shape conversational interactions that leverage the power of Alexa+.In this role you will define voice, tone, and language guidelines that shape how Alexa+ communicates with customers — creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.To thrive in this role, you must be a pioneer with an inventor's spirit and have a strong understanding of language. You can work quickly, handling several projects. You will work side-by-side with UX designers, user researchers, product, science, and engineering to identify, define, and implement solutions that exceed the customer experience bar. You must excel at communicating your designs, creatively and effectively, to the larger team and driving that vision into solid design deliverables. You must have a solid understanding of conversation design fundamentals. You will have an enormous opportunity to impact the customer experience, design, and implementation of features that will be used by millions of people every day. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history.Key job responsibilities Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings Translate business requirements into use cases and high-level customer experience requirements Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency Work with product, data science, and engineering teams to assess and optimize new and existing features Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback Collaborate with other design team members on frameworks, processes, design systems, and best practices Demonstrate leadership in driving design processes into the organization that help refine strategy Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategiesBasic Qualifications Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields Have an available online portfolio 7+ years of professional work experience as a voice/conversation designer or similar UX-related role demonstrating great end-to-end design solutions and patternsPreferred Qualifications Experience working in a fast-paced and ambiguous environment Experience with advanced machine learning pipelines, model training and tuning Experience leveraging voice or AI tools to create deliverables and boost productivity Deep understanding and leadership on driving conversation design culture for organizations Ability to extract complex concepts and quickly turn around sample interactions reflecting a range of options Additional design skills in related fields, including prototyping multimodal interactionsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, CA, San Francisco - 156,400.00 - 211,600.00 USD annuallyUSA, CA, Sunnyvale - 156,400.00 - 211,600.00 USD annuallyUSA, WA, Seattle - 137,800.00 - 186,400.00 USD annuallyCompany - Amazon.com Services LLCJob ID: A10495358 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Art/Creative and Design Industries Software Development

About CheckrCheckr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.About The Team/roleWe are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents across multiple modalities, directly impacting customer experience and operational efficiency. The ideal candidate will have hands-on experience with conversational AI platforms, a strong understanding of conversation design principles, and the ability to analyze performance data to drive continuous improvement. This role requires someone who is curious, adaptable, and passionate about leveraging AI to deliver seamless, human-centered support experiences.What You’ll DoLead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.Develop and maintain comprehensive documentation for AI agent workflows and processes.Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.Lead special projects as required to support evolving AI capabilities and business needs.What You Bring3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.Pay Transparency DisclosureWe use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.On-target Earnings OR Base Salary range (Denver, CO)$90,000 - $112,000 USDOn-target Earnings OR Base Salary range (Nashville, TN)$82,000 - $102,000 USDWhat We OfferA fast-paced and collaborative environmentLearning and development allowanceCompetitive cash and equity compensation, and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipendAt Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.Applicant Privacy PolicyIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com). Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Technology, Information and Internet

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About Futureforce University RecruitingOur Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.Job CategoryEnterprise Technology & InfrastructureJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About the Team: Technical writers in the Content Experience organization at Salesforce produce documentation and user assistance that helps customers get the most out of our products. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, guides, videos, and in-app assistance for administrators, users, and developers.What We’re Looking for: You’re a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren’t opposing, but complementary, values. You will support scrum teams, and use the latest tools and processes in an Agile development environment to deliver the best work of your career!Responsibilities: Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.Required Experience/SkillsUnder 2 years of experience as a writer, editor, or developer, Undergrad or Masters graduate within 12 months of grad date Ability to adhere to existing styles and processes Ability to learn new technologies quicklyExperience creating online help Ability to meet tight deadlines Focus on quality and detailsKnowledge of XML or HTMLStrong team playerCustomer advocateBachelor's degree in a technical or communications fieldDesired Experience/SkillsExperience documenting softwareExperience with video and image editing software (Camtasia) Experience with source control software such as Perforce or GitExperience with authoring tools such as Oxygen XML Editor Experience with Markdown and AI tools, such as Claude Code or CursorUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $87,000 - $96,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $105,000 - $105,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet

Direct message the job poster from TEK NINJAS Shaik Wahab Shaik Wahab Sr US IT Recruiter Tittle: Mgr Content StrategyDuration: 12+ monthsLocation: Remote/301 N Washington Ave, Dallas, TX, USA 75246 (local Preffered)JOB SUMMARYThe Manager of Content Orchestration & Personalization owns the structural foundation that makes content strategy actionable at scale. This role is responsible for designing, governing, and stewarding the enterprise content taxonomy, metadata schema, and CMS governance framework that ensures content ecosystem across the system, Scrubbing In blog and is organized, discoverable and built for personalized delivery at scale.This role builds the enablement layer at the intersection of content strategy and systems design, ensuring every asset is properly classified, mapped to health topics, audience segments and journey stages and ready to reach the right customer in the right moment in their health journey.WHAT IS EXPECTED (Essential Functions)List the top responsibilities of an incumbent in this role in order of importance, most essential at top.Design, build, and maintain the enterprise content taxonomy for Company Web, Scrubbing In within Sitecore including tag hierarchy and metadata schema standards and enforce consistent governance across all digital content assets in the CMS and DAMOwn the content-to-personalization mapping within Sitecore Personalize, defining which content assets surface to which audience segments under what behavioral or demographic conditions, in partnership with the Platform, Engagement and Web teamsServe as the primary point of contact for content requests from the digital product team, owning the intake triage process, scoping requests against team capacity and strategic prioritiesPartner with content strategy to ensure personalization requirements and taxonomy considerations are integrated into content briefs at the planning stage, not retrofitted after production is completeTrain and conduct ongoing audits of the web and editorial teams on tagging standards and metadata governance expectations to maintain content quality, searchability, and downstream personalization accuracyPartner with IT/Digital Platform on CMS configuration decisions that affect content team workflow, representing editorial and personalization requirements in technical planning conversationsCoordinate with web and SEO leadership to ensure content taxonomy and information architecture are aligned across content strategy, web governance, and organic discoverability infrastructureMaintain governance documentation including content type definitions, field-level tagging guidance, lifecycle rules, and CMS usage standards; run a regular cross-functional taxonomy review cadence with marketing, clinical, and digital product stakeholdersBuild a living content inventory mapped to active personalization use cases, identify gaps and redundancies, and report regularly on intake volume, request cycle time, and personalization coverage across key audience segmentsPerforms other position appropriate duties as required in a competent, professional and courteous manner.The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at.KNOWLEDGE, SKILLS, and ABILITIESList the knowledge, skills, or abilities that a person in this position needs to have when in this role. Every link should tie back to the essential functions that have been identified above. If a link cannot be made between knowledge, skills, or abilities listed and one or more of the essential functions, it should not be listed below.Direct, hands-on experience designing and governing content taxonomies and metadata schemas within an enterprise CMS—Sitecore, Adobe Experience Manager, Drupal, or equivalent digital experience platformAbility to translate editorial content strategy into structured content models and governance frameworks, with a clear understanding of how taxonomy and metadata quality enable personalization, search, and AI-assisted content workflows downstreamStrong stakeholder management and cross-functional collaboration skills; comfortable navigating competing priorities across clinical, marketing, technology, and digital product teams, and able to make and enforce governance decisions in ambiguous environmentsWorking knowledge of Sitecore AI and Sitecore Personalize or similar is preferred; familiarity with audience segmentation logic, personalization rule configuration, and content targeting frameworks a strong plusDetail-oriented systems thinker with the ability to hold both the structural logic of a content architecture and the editorial purpose it serves, translating between technical and non-technical stakeholders effectivelyDemonstrated ability to build processes, documentation, and governance frameworks in a newly created or evolving function, operating with autonomy and clarity in an environment without established precedentsFamiliarity with health system content environments, including medical accuracy requirements, compliance considerations and governance across a multi-site, multi-brand digital ecosystem is preferredMINIMUM REQUIREMENTSEDUCATION: Bachelor's or 6+ additional years of relevant experienceEXPERIENCE: 5 years of relevant experienceCERTIFCATION/LICENSE/REGISTRATION (please detail):PATIENT CARE: Non-ClinicalOther (please detail): Hands-on experience with Sitecore or equivalent CMS preferred; background in UX, information architecture or content design is a plus; health system or regulated industry experience is preferred Show more Show less Seniority level Mid-Senior level Employment type Contract Job function Design Industries Hospitals and Health Care and Health and Human Services

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Spec, Technical WritingJob Code: 39730Job Location: Greenville, TX (On-Site)Job Schedule: 1st Shift 9/80Job Description:Technical Publications is a unified team of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Team members are responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters.Essential Functions:Prior experience authoring Interactive Electronic Technical Manuals (IETM), technical maintenance manuals, Flight Operation Manuals, and in an S1000D environment for Air Force programs.Working knowledge of or experience with Rivet Joint/Cobra Ball/Combat Sent Mission system architecture and mission profile. Working knowledge of Rivet Joint/Cobra Ball/Combat Sent Mission system equipment and maintenance.Operational knowledge of Rivet Joint/Cobra Ball/Combat Sent Mission system is a must.Interpret engineering drawings, wire lists, schematics, hardware specifications, software requirements specifications, software interface control documents, test procedures.Conduct interviews with engineering personnel to ensure the technical documentation is precise, comprehensive, and meets professional/MIL standards.Works under general supervision. May be responsible for entire projects or processes within job area. May be responsible for providing guidance, coaching and training to other employees within job area. May manage projects at this level with responsibility for the delegation of work and the review of others' work product.Must be able to work well with colleagues, internal stakeholders, and external customers.Must be able to work within and potentially lead defined budgets and meet schedule deadlines.Strong computer skills with solid understanding of MS Office Suite and applications.Familiarity with S1000D Standard, Webex authoring, and Localized CSDB desired.Ability to obtain and maintain a Secret DoD Clearance.Other duties as assigned by Supervisor.Qualifications:Bachelor's Degree with four (4) years of technical authoring of Interactive electronic technical manuals (IETM), technical maintenance manuals, Flight Operation Manuals, in an S1000D environment for Air Force programs.Graduate Degree with two (2) years of technical authoring of Interactive electronic technical manuals (IETM), technical maintenance manuals, Flight Operation Manuals, in an S1000D environment for Air Force programs.In lieu of a degree, a minimum of eight (8) years of technical authoring of Interactive electronic technical manuals (IETM), technical maintenance manuals, Flight Operation Manuals, in an S1000D environment for Air Force programs.Must be a U.S. Citizen.#LI-AH1L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.PDN-a271fb02-2fb8-4063-9cb8-e9f71ad215ce Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries Technology, Information and Media

Direct message the job poster from TTC, Inc. Chris Porrazzo Chris Porrazzo Sr. Technical Recruiter Position Title: Sr. Technical WriterLocation: Langley AFB, VA (Onsite)Clearance: SecretTTC is seeking a Senior Technical Writer to join our team in support of the Air Operations Center Weapons System (AOC WS) Falconer Program. The position is located at the USAF customer site in Hampton, VA, and reports to the Engineering and Sustainment IPT Lead. This position will support activities at Langley Air Force Base. The selected individual will be part of a team that is responsible for the installation, configuration, sustainment, and troubleshooting of Core, Networking, and Command and Control (C2) systems. This is an onsite position with no travel required.This position requires a demonstrated/thorough understanding and application of technical writing, and configuration management principals and processes. The successful candidate must be effective at face-to-face interaction with customers (military, government civil service, and contractors) to respond to requests for information and support for technical meetings, technical interchanges, and enterprise working groups. The candidate must be able to work independently and represent the program and TTC at meetings and working groups with government and associate contractors.Responsibilities include, but are not limited to:Design, write, and edit technical installation documents.Liaise with systems engineers, cyber security experts, training/program managers, and integration SMEs to define the content for Installation Manuals, Implementation Plans, and other technical documentation.Manage the publication process for technical products, to include stakeholder review and input adjudication.Develop Standard Operating Procedures (SOPs), Concepts of Operation (CONOPs) and other policies, to include procedural steps, assignment of responsibility, expected durations, and task detail.Make editorial recommendations related to style, format, clarity, organization, analytic integrity, tone, and effective argumentation from project initiation to publication/distribution.Prepare and provide input to the visual communication of complex concepts and the layouts of documents and other materials.Ensure document adherence to classification marking rules/regulations.Maintain documents and writing/editing resources on collaborative content management systems.Manage document configuration and versions.Establish template and writing standards for new product initiatives.Proficient in all styles of editing: Copy-editing, substantive/structural editing, developmental/project editing, stylistic editing, and proofreading.Support PC Leadership by drafting and compiling daily, weekly, and project specific activity reports, coordinate meetings and schedules, and perform other ad hoc duties.Qualifications, Required Skills, Abilities and Competencies:Bachelor's and 6+ years technical writing experience on an interdisciplinary engineering team. Experience considered in lieu of degree.Must have an active Secret clearance.Ability to work well with other organizations and personnel with disparate backgrounds.Strong attention to detail, organizational skills, and ability to multitask.Strong technical, analytical, and interpersonal skills.Proficient in MS Office Suite (Excel, PowerPoint, Visio, and Word).Experience with Adobe/Adobe Pro.Preferred Skills & Experience:Knowledge of the administration, integration, and configuration of AOC Weapons Systems, to include internal and external subsystems.Technical Writing experience relative to information technology, engineering, and/or business systems environments.Why join TTC?At TTC, you'll have the opportunity to work alongside experienced professionals supporting some of the nation's most important defense and government missions. We offer challenging work, career growth opportunities, a collaborative culture, and the ability to make a real impact. Our team members are empowered to innovate, solve complex problems, and contribute to mission success while advancing their professional development.Join TTC and be part of a team dedicated to excellence, service, and the mission.Information Assurance and Information System Security are the responsibility of each and every TTC, Inc. employee. All TTC employees shall comply with TTC Information Assurance and Information Management System policies and procedures. Additionally, employees with access to Government systems and information will comply with all Government laws, regulation, instructions and rules. TTC employees will do everything within their abilities to safeguard information and systems, to include issued/authorized devices such as computers, cellular phones, notebooks, tablets, iPads, etc. In the event of an information systems security incident, TTC employees will immediately report the situation to one of the TTC corporate members. At TTC, we value diversity and have worked diligently to create a workforce that reflects this. As an Equal Opportunity Employer, we are committed to providing an environment based on mutual respect which is free of discrimination and harassment. TTC's employment opportunities are available to all teammates and applicants, without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any status protected by federal, state, and local laws. Diversity, inclusion and genuine respect for each other are key contributors to our success as an employer. [Equal Opportunity Employer] Should you require assistance or an accommodation to complete your application, please contact our Human Resources Department at HR@ttcin.com or 1-571-319-7516. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Government Administration

The Manager, Technical Publications leads the development, and delivery of technical documentation supporting Generac's residential, commercial, and industrial power-generation products across global markets. This role owns the end-to-end documentation lifecycle, from authoring and illustration through translation, publishing, and post-release maintenance, for operator manuals, installation guides, service literature, illustrated parts catalogs (IPCs), service bulletins, and digital content. The manager directs an in-house team of technical writers, illustrators, and content specialists who author and illustrate within PTC Windchill and Arbortext; coordinates the external translation/localization vendor that delivers multi-language versions; and partners with Engineering, Product Management, Service, Compliance, and Legal to ensure documentation is accurate, safe, compliant with global regulatory standards, and optimized for dealer, installer, and end-user audiencesMajor ResponsibilitiesLeads, mentors, and develops a team of technical writers, editors, and content specialistsSets priorities, manages workloads, and ensures timely delivery of documentation projectsEstablishes best practices, standards, and processes for content creation and governanceDefines and executes the technical publications strategy aligned with business goalsDevelops and maintains documentation standards, style guides, and templatesEnsures consistency, accuracy, and clarity across all technical contentDrives adoption of structured authoring, content reuse, and modular documentation practicesOversees creation of product manuals, service documentation, user guides, release notes, and knowledge base articlesCollaborates with engineering, product management, service, and support teams to gather and validate contentCoordinates the end-to-end translation and localization program with the external language services vendor, covering operator, installation, and service literature across all markets where Generac products are soldUtilizes and optimizes platforms such as PTC Windchill (PLM) and Arbortext (structured authoring and publishing)Evaluates and implements new tools and technologies (e.g., AI-assisted authoring, content automation)Manages documentation workflows and controls while ensuring adherence to regulatory, legal, and industry standardsOversees quality assurance and documentation effectiveness by implementing audits, feedback loops, and data-driven performance monitoringMinimum Job RequirementsEducationBachelor's degree in Technical Communication, Mechanical/Electrical Engineering, or related technical field (equivalent demonstrable experience documenting mechanical/electrical systems considered)Work Experience7 years of progressive experience in technical documentation for engineered products, with 5+ years in a regulated or safety-critical industry (power generation, automotive, heavy equipment, industrial machinery, aerospace, or similar)5 years of direct people-management experience leading writers, illustrators, or content teamsDemonstrated ownership of the full documentation lifecycle: authoring, illustration, review, translation, publishing, and revision controlHands-on experience with structured authoring in XML (DITA and/or S1000D) and a component content management system (CCMS)Proven track record managing cross-functional delivery with Engineering, Product Management, and Service organizationsDemonstrated experience coordinating external translation/localization vendors, including SOW management, SLA enforcement, and translation memory governanceBudget and vendor management experience, including translation/localization vendorsKnowledge / Skills / AbilitiesFamiliarity with ISO/IEC 82079-1 (preparation of instructions for use) and ISO 20607 (machinery instruction handbooks)Leadership and team developmentStrategic thinking and planningStrong written and verbal communicationContent architecture and information designProject management and prioritizationAttention to detail and quality focusData-driven decision makingPreferred Job RequirementsEducationMaster's degree in Technical Communication, Engineering, or related fieldWork ExperienceHands-on experience with PTC Windchill (PLM) and PTC Arbortext Editor / Publishing Engine in a production environmentExperience with S1000D and/or DITA at scale, including module reuse strategy and BREX/specialization governanceExperience with CAD-to-illustration toolchains (PTC Creo Illustrate, Cortona3D, or IsoDraw) and 3D technical illustrationPlatformsExperience documenting internal-combustion engines, alternators, ATS/switchgear, energy storage systems, or grid-interactive equipmentExperience integrating documentation with field-service platforms (e.g., ServiceMax, Salesforce Service Cloud) and dealer portalsExperience managing translation/localization programs across 15+ languages, including TMSKnowledge / Skills / AbilitiesWorking knowledge of ASD-STE100 (Simplified Technical English) and controlled-language authoringFamiliarity with EU Machinery Directive 2006/42/EC and the EU Machinery Regulation 2023/1230 (effective January 2027), UL 2200, CSA, and EPA/CARB documentation requirementsFamiliarity with Agile/DevOps delivery, Jira/Confluence, and Git-based docs-as-code workflowsKnowledge of UX writing, content strategy, intelligent content (CIDM), and AI-assisted authoring (LLM-based drafting, terminology management, automated QA)While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Electric Power Generation

Direct message the job poster from PrideNow Bruna Sant' Anna Bruna Sant' Anna Jr. Associate - US Recruitment | Headhunter | Connecting talents with opportunity while helping the world work 🚀 Technical Writer 2 | Tualatin, OR | $39–$43.50/hr | 2-year contractAre you a Technical Writer who enjoys turning complex manufacturing processes into clear, accurate, easy-to-follow instructions? This is an exciting opportunity to join a leading global semiconductor equipment company and make a direct impact on advanced manufacturing operations.We’re looking for a Technical Writer 2 to support manufacturing teams in Tualatin, OR. You’ll collaborate closely with engineers, technicians, and manufacturing support teams to create and maintain documentation used to build and test complex systems.What you'll doCreate and maintain clear, accurate work instructions, assembly procedures, and test documentationCollaborate with Manufacturing Support teams to capture instructions for future builds, updates, and work stoppagesTranslate technical information, schematics, 3D models, diagrams, layouts, and verbal descriptions into clear written and visual instructionsWork with technicians and cross-functional teams to audit and improve work instructionsSupport continuous improvement projects and process developmentRespond to manufacturing escalations and ensure instruction corrections are completed on timeEnsure documentation meets engineering, customer, safety, and quality requirementsWhat we're looking for2+ years of related experience, ideally in technical writing, manufacturing engineering, or a manufacturing environmentExperience with manufacturing methods, procedures, hardware specifications, safety/quality, or product developmentAbility to communicate complex technical information clearly to technical and non-technical audiencesComfortable working with schematics, diagrams, layouts, and/or 3D modelsStrong Microsoft Office skills, particularly Excel and PowerPointExcellent attention to detail and ability to meet deadlinesAbility to audit documentation for compliance with engineering requirementsStrong problem-solving and cross-functional communication skillsBachelor’s degree preferred, or equivalent combination of education and experience📍 Position detailsLocation: Tualatin, ORSchedule: Monday–Friday, 40 hours/weekPay: $39.00–$43.50/hourContract: 2 yearsWork Arrangement: 100% On-Site📣 Important Interview RequirementAs part of the hiring process, candidates must attend an in-person meet-up in Tualatin, OR.⚠️ There is no virtual/online option for this meet-up. Candidates who are unable to attend the on-site meet-up will not be able to move forward in the hiring process.If you're excited about combining technical writing, manufacturing, engineering documentation, and continuous improvement, we'd love to hear from you! 🙌📩 Interested? Apply or send me a message to learn more!Benefits Information:Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.Applicant Privacy DisclosureWe collect personal information from applicants during the recruiting, pre-offer, and offer process.During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:Identifiers, such as name, address, and email address.Professional and Employment-Related Information, such as resume, work history, education, and qualifications.Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policyIf you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com.Equal Employment OpportunityPrideNow is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideNow is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Show more Show less Seniority level Entry level Employment type Full-time Job function Finance, Consulting, and Accounting/Auditing Industries Staffing and Recruiting

Location: Cape Town | Work Type: Hybrid | Job ID: J107235 About our client: This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment. What you will be doing: Become a subject matter expert by deeply u…

Direct message the job poster from BURGEON IT SERVICES Nanda Kishore Kumar Lakkakula Nanda Kishore Kumar Lakkakula Role: Digital Information DeveloperLocation: Sydney, NSWDuration: 12 MonthsDigital Information Developer required for internal and external technical documentation.Required Skills & Experience:Degree or tertiary qualification in Computer Science, Information Technology, Engineering, or a related field.Degree-qualified or professional certification in Technical Writing, Digital Communication, Information Design, or equivalent.Demonstrated problem-solving and analytical skills.Ability to quickly understand new technologies and acquire new skills.Strong understanding of Plain English principles.Experience with single-sourcing and content reuse.Knowledge of source control tools such as Azure DevOps or GitHub.Hands-on experience with Jira, Confluence, and SharePoint.Understanding of SDLC (Software Development Life Cycle).Knowledge of API reference documentation principles.Experience with style guides and separation of content and presentation.Understanding of Knowledge Management principles, including information architecture, metadata, and taxonomies.Familiarity with Information Development and UX design principles.Experience with MS Office templates, automation, and styles.Additional RequirementLooking for an immediate joiner with 5+ years of experience. Show more Show less Seniority level Mid-Senior level Employment type Contract Industries IT Services and IT Consulting

Title:ILS Analyst (Technical Publication / Author)At KBR – We do things that matter. We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.Think.KBR.comKBR in Australia With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.Learn more about KBR in Australia Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.The Opportunity: The ILS Analyst (Technical Publication/Author) reports directly to the Project Lead to produce, update and integrate technically accurate, standards‑compliant maintenance and support documentation that reflects the uplifted product baseline for the Products Being Supported (PBS), enabling safe, effective sustainment activities under the Maritime Sustainment Model (MSM).Within the scope of the project, the ILS Analyst authors and updates assigned technical documentation in accordance with Defence and commercial standards, ensuring publication content is consistent with validated system data, maintenance concepts and configuration baselines, while supporting concurrent delivery activities across multiple platforms.This is a permanent full-time opportunity and is based in Garden Island, Sydney.Responsibilities: Develop, update and amend assigned technical publications (including TMP, SA and ANP change pages) in accordance with approved standards, project scope and schedule.Ensure technical publications accurately reflect validated system data, maintenance concepts, certification requirements and approved configuration changes resulting from the baseline uplift.Collaborate closely with SQEPs, LSAR Analysts and Configuration Officers to resolve technical ambiguity and ensure consistency between source data, analysis outputs and published documentation.Manage review cycles, comments and corrective actions arising from internal quality checks and stakeholder reviews, maintaining traceability and document integrity.Support publication release and incorporation activities in CMT‑U (or equivalent systems), ensuring products are suitable for handover to ACS CLCM for ongoing maintenance.As the ideal candidate you will bring: Essential:Requires a minimum of 5 years relevant experience in Logistic Support Analysis within the Defence maritime domain.Requires a minimum of 3-5 years relevant experience in Integrated Logistics Support within the Defence maritime domain.Navy Technical Risk Management experience.Verbal and Written Communication in a team environment.Must be eligible for ITAR clearance of relevant ship systems.Desirable:Certificate IV in the maintenance and operation domain.NRT Code TLIX0028X - Develop technical publications to support integrated logisticsNRT Code TLIX0031X - Provide maintenance engineering support in a Defence integrated logistics environmentNRT Code TLIX0032X - Undertake configuration management to support integrated logisticsNRT Code TLIX0034X - Undertake supply support in integrated logistics.Change management experience.All candidates will be required to hold and maintain an active Baseline Defence Security Clearance. Only candidates holding a Baseline Clearance or above should apply.What we will offer you: A workplace culture certified as a Great Place To Work Flexible working Competitive salary (including annual reviews) Paid parental leave Income protection Corporate rewards Salary packaging/Novated leasing Employee stock purchase plans Flu shots, skin checks and discounted private health insurance Career development: Online learning, mentorship and career pathwaysIf you’re ready to shape tomorrow, let’s get started. Apply Now! KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present. As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Defense and Space Manufacturing, Oil and Gas, and Civil Engineering

ein:e Werkstudent:in (d/m/w) im Bereich Instructional Design Für unsere Cloud-ERP-Lösung Haufe X360 suchen wir zum nächstmöglichen Termin am Standort Freiburg ein:e Werkstudent:in (d/m/w) im Bereich Instructional Design im Team Partner Enablement & Education. Als Schnittstelle zwischen Vertrieb und Technik unterstützt du unser Team beim technischen Wissensaufbau unserer Partner:innen. DAS ERWARTET DICH: Als Werkstudent:in unterstützt du unser Instructional Design-Team bei der Erstellung von Ler…

T-Systems International GmbH Bei T-Systems bieten wir unseren Geschäftskunden die richtigen Systemlösungen für ihr digitales Business. Mit unserem Portfolio stellen wir sicher, dass digitale Transformation Komplexität reduziert, Kosten einspart und die alltägliche Arbeit erleichtert. Unsere Schwerpunkte sind Konnektivität, Digital, Cloud & Infrastruktur sowie Sicherheit - Let's power higher performance! Aufgabenbeschreibung Als erfahrener Technischer Redakteur & Trainer (m/w/d) mit 7-10 Jahren …